MSC
Marshalltown, Iowa
BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates. Requisition ID :20565 Employment Type :Full Time Job Category :Sales Work Location : Marshaltown, IA BRIEF POSITION SUMMARY: The Enterprise Customer Success Manager is a critical role focused on maximizing revenue, retention, profitability, and ROI within high-value National Account locations. Serving as the primary relationship owner at the location level, this role ensures seamless delivery, strong engagement, and ongoing growth. The Customer Success Manager proactively manages account health, monitors contractual and financial performance, and champions the customer experience. Acting as the liaison for clients, the position oversees solution implementation, aligns service teams, and builds strong relationships with key decision-makers. Through data-driven analysis, risk management, and cross-functional collaboration, the Customer Success Manager ensures accounts deliver sustainable profitability and ROI while uncovering opportunities for optimization, upselling, and long-term business expansion. DUTIES AND RESPONSIBILITIES Maintain and grow revenue and profitability within assigned National Account locations through proactive account health monitoring and identification of cross-sell and upsell opportunities. Monitor and evaluate contractual, financial and profitability performance and solution utilization, ensuring accounts meet ROI targets, managing pricing agreements, and seeking optimization opportunities of underperforming solutions. Serve as the primary point of contact for National Account locations, championing the customer experience, resolving escalated issues, and ensuring seamless execution of solution implementations. Track and report on account-level KPIs to measure health, adoption, and performance against growth and profitability targets. Align implementation activities with onsite/VMIS teams and service coverage to ensure consistent delivery and client satisfaction. Build and maintain relationships with key decision-makers and influencers to deepen account engagement and support long-term business objectives. Identify potential risks to account performance and profitability, develop mitigation strategies, and escalate issues as needed. Collaborate with cross-functional teams to ensure account strategies are aligned with business priorities, financial goals, and evolving client needs. Drive adoption and utilization of contracted solutions to maximize customer value, ROI, and profitability. Support quarterly business reviews (QBRs), Continuous Improvement Reviews (CIRs) and other strategic planning sessions to evaluate performance and identify growth opportunities. Onboard new locations within enterprise client accounts, ensuring smooth transition and alignment with contracted solutions. QUALIFICATIONS What You Need: Bachelor's degree or a minimum of eight years of equivalent experience required. At least two years of progressive growth in job responsibilities required. Three to four years' experience in account management, customer success, or sales environment. Excellent written and verbal communication skills. Excellent relationship building and stakeholder management skills, with the ability to engage decision makers and influencers. Strong problem solving and analytical skills with the ability to analyze data, identify trends and recommend actionable improvements. Strong leadership, strategic thinking, and customer service orientation. Proficiency in CRM software (Salesforce or equivalent) and data analysis tools (Excel, Tableau). Proficiency in Microsoft Office Suite. Ability to thrive and manage multiple accounts and projects in a fast-paced, team-oriented environment. Bonus Points If You Have: Industrial or manufacturing segment experience preferred Other Requirements: A valid driver's license may be required. Position requires up to 50% of travel Ability to lift up to 50 lbs and perform physical tasks (walking, bending, standing for long periods). Willingness to comply with customer safety and PPE protocols. This position may require access to International Traffic in Arms Regulations Information ("ITAR") and/or Controlled Unclassified Information ("CUI") INDICATES ESSENTIAL DUTIES To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Compensation starting at $62416 - $98082 with commission opportunities depending on candidate location and experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change. Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time. This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position. WHY MSC? People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. OUR COMMITMENT TO YOU Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits. You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known. PandoLogic. Category:Customer Service,
BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates. Requisition ID :20565 Employment Type :Full Time Job Category :Sales Work Location : Marshaltown, IA BRIEF POSITION SUMMARY: The Enterprise Customer Success Manager is a critical role focused on maximizing revenue, retention, profitability, and ROI within high-value National Account locations. Serving as the primary relationship owner at the location level, this role ensures seamless delivery, strong engagement, and ongoing growth. The Customer Success Manager proactively manages account health, monitors contractual and financial performance, and champions the customer experience. Acting as the liaison for clients, the position oversees solution implementation, aligns service teams, and builds strong relationships with key decision-makers. Through data-driven analysis, risk management, and cross-functional collaboration, the Customer Success Manager ensures accounts deliver sustainable profitability and ROI while uncovering opportunities for optimization, upselling, and long-term business expansion. DUTIES AND RESPONSIBILITIES Maintain and grow revenue and profitability within assigned National Account locations through proactive account health monitoring and identification of cross-sell and upsell opportunities. Monitor and evaluate contractual, financial and profitability performance and solution utilization, ensuring accounts meet ROI targets, managing pricing agreements, and seeking optimization opportunities of underperforming solutions. Serve as the primary point of contact for National Account locations, championing the customer experience, resolving escalated issues, and ensuring seamless execution of solution implementations. Track and report on account-level KPIs to measure health, adoption, and performance against growth and profitability targets. Align implementation activities with onsite/VMIS teams and service coverage to ensure consistent delivery and client satisfaction. Build and maintain relationships with key decision-makers and influencers to deepen account engagement and support long-term business objectives. Identify potential risks to account performance and profitability, develop mitigation strategies, and escalate issues as needed. Collaborate with cross-functional teams to ensure account strategies are aligned with business priorities, financial goals, and evolving client needs. Drive adoption and utilization of contracted solutions to maximize customer value, ROI, and profitability. Support quarterly business reviews (QBRs), Continuous Improvement Reviews (CIRs) and other strategic planning sessions to evaluate performance and identify growth opportunities. Onboard new locations within enterprise client accounts, ensuring smooth transition and alignment with contracted solutions. QUALIFICATIONS What You Need: Bachelor's degree or a minimum of eight years of equivalent experience required. At least two years of progressive growth in job responsibilities required. Three to four years' experience in account management, customer success, or sales environment. Excellent written and verbal communication skills. Excellent relationship building and stakeholder management skills, with the ability to engage decision makers and influencers. Strong problem solving and analytical skills with the ability to analyze data, identify trends and recommend actionable improvements. Strong leadership, strategic thinking, and customer service orientation. Proficiency in CRM software (Salesforce or equivalent) and data analysis tools (Excel, Tableau). Proficiency in Microsoft Office Suite. Ability to thrive and manage multiple accounts and projects in a fast-paced, team-oriented environment. Bonus Points If You Have: Industrial or manufacturing segment experience preferred Other Requirements: A valid driver's license may be required. Position requires up to 50% of travel Ability to lift up to 50 lbs and perform physical tasks (walking, bending, standing for long periods). Willingness to comply with customer safety and PPE protocols. This position may require access to International Traffic in Arms Regulations Information ("ITAR") and/or Controlled Unclassified Information ("CUI") INDICATES ESSENTIAL DUTIES To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Compensation starting at $62416 - $98082 with commission opportunities depending on candidate location and experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change. Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time. This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position. WHY MSC? People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. OUR COMMITMENT TO YOU Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits. You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known. PandoLogic. Category:Customer Service,
Jobot
Lakeville, Minnesota
REMOTE, EQUITY, CPG, DTC This Jobot Job is hosted by: Dylan Currier Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $140,000 - $175,000 per year A bit about us: Our client is a fast-growing brand in the wellness and CPG space dedicated to helping people live healthier, feel more energized, and thrive every day. Their mission is to empower individuals through high-quality products and authentic storytelling that inspire better living. Why join us? Competitive Salary + Bonus Stock Options Wellness Stipend Gym Stipend Great Healthcare plans Job Details The Head of Influencer Marketing will lead and scale the company's influencer and creator partnerships to drive brand awareness, engagement, and growth. Reporting directly to the President, this role will oversee a small but high-performing team and play a pivotal role in expanding the brand's reach through authentic collaborations with influencers, content creators, and brand advocates. The ideal candidate is a strategic leader with deep experience in influencer marketing, performance-driven campaign management, and building scalable ambassador programs within lifestyle, wellness, or CPG categories. Key Responsibilities Strategy & Leadership Develop and execute a holistic influencer marketing strategy aligned with brand goals and business growth objectives. Lead, mentor, and grow a team of two influencer marketing professionals. Collaborate with cross-functional teams (Brand, Digital, PR, and Growth Marketing) to integrate influencer initiatives into the broader marketing ecosystem. Program Management & Scaling Build and scale the influencer and ambassador programs-from micro and nano influencers to celebrity partnerships-focused on driving awareness, trust, and conversions. Create efficient systems and processes for sourcing, vetting, onboarding, and managing influencer relationships at scale. Negotiate contracts, manage budgets, and ensure clear ROI metrics for all influencer campaigns. Performance & Insights Track campaign performance and provide data-driven insights to continuously improve impact and efficiency. Identify new opportunities, platforms, and trends in the influencer and creator economy to keep the brand ahead of the curve. Leverage analytics to refine influencer mix, messaging, and content strategy based on audience resonance and business outcomes. Partnership & Collaboration Serve as the key liaison between the brand and the influencer community, fostering strong relationships built on authenticity and shared values. Work closely with the creative team to develop compelling influencer content that reflects the brand's mission of helping people live healthier and feel better. Qualifications 7+ years of experience in influencer or social marketing, with at least 3 years in a leadership role. Proven success developing and scaling influencer programs in the wellness, CPG, lifestyle, or health & fitness industries. Strong understanding of influencer platforms, content trends, and performance metrics (e.g., reach, engagement, conversion, CAC, ROAS). Excellent leadership, communication, and relationship-building skills. Data-driven mindset with the ability to turn insights into action. Passion for health, wellness, and helping people live better lives. What You'll Bring A blend of strategic vision and hands-on execution. A deep network within the influencer and creator community. A collaborative spirit and growth-oriented mindset. Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here:
REMOTE, EQUITY, CPG, DTC This Jobot Job is hosted by: Dylan Currier Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $140,000 - $175,000 per year A bit about us: Our client is a fast-growing brand in the wellness and CPG space dedicated to helping people live healthier, feel more energized, and thrive every day. Their mission is to empower individuals through high-quality products and authentic storytelling that inspire better living. Why join us? Competitive Salary + Bonus Stock Options Wellness Stipend Gym Stipend Great Healthcare plans Job Details The Head of Influencer Marketing will lead and scale the company's influencer and creator partnerships to drive brand awareness, engagement, and growth. Reporting directly to the President, this role will oversee a small but high-performing team and play a pivotal role in expanding the brand's reach through authentic collaborations with influencers, content creators, and brand advocates. The ideal candidate is a strategic leader with deep experience in influencer marketing, performance-driven campaign management, and building scalable ambassador programs within lifestyle, wellness, or CPG categories. Key Responsibilities Strategy & Leadership Develop and execute a holistic influencer marketing strategy aligned with brand goals and business growth objectives. Lead, mentor, and grow a team of two influencer marketing professionals. Collaborate with cross-functional teams (Brand, Digital, PR, and Growth Marketing) to integrate influencer initiatives into the broader marketing ecosystem. Program Management & Scaling Build and scale the influencer and ambassador programs-from micro and nano influencers to celebrity partnerships-focused on driving awareness, trust, and conversions. Create efficient systems and processes for sourcing, vetting, onboarding, and managing influencer relationships at scale. Negotiate contracts, manage budgets, and ensure clear ROI metrics for all influencer campaigns. Performance & Insights Track campaign performance and provide data-driven insights to continuously improve impact and efficiency. Identify new opportunities, platforms, and trends in the influencer and creator economy to keep the brand ahead of the curve. Leverage analytics to refine influencer mix, messaging, and content strategy based on audience resonance and business outcomes. Partnership & Collaboration Serve as the key liaison between the brand and the influencer community, fostering strong relationships built on authenticity and shared values. Work closely with the creative team to develop compelling influencer content that reflects the brand's mission of helping people live healthier and feel better. Qualifications 7+ years of experience in influencer or social marketing, with at least 3 years in a leadership role. Proven success developing and scaling influencer programs in the wellness, CPG, lifestyle, or health & fitness industries. Strong understanding of influencer platforms, content trends, and performance metrics (e.g., reach, engagement, conversion, CAC, ROAS). Excellent leadership, communication, and relationship-building skills. Data-driven mindset with the ability to turn insights into action. Passion for health, wellness, and helping people live better lives. What You'll Bring A blend of strategic vision and hands-on execution. A deep network within the influencer and creator community. A collaborative spirit and growth-oriented mindset. Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here:
