ServiceNow Project Architect We are currently seeking a detailed, communicative ServiceNow System Administrator to join our team. The ideal candidate will be a part of the ServiceNow platform implementation team within the company. • Participate in the implementation and configuration of ServiceNow products • Support the discovery, requirements gathering, and the build out of core ServiceNow functionality • Collaborate with developers and business analysts in an Agile development environment • Support testing, configuration, change, and release management • Support development efforts, as needed • Performs day-to-day administration of the ServiceNow platform • Maintains the integrity of the ServiceNow platform across production and non-production environments • Maintains the stability and usability of the ServiceNow platform by performing application maintenance and managing support for incidents related to ServiceNow applications • Provides ServiceNow configuration assistance including, but not limited to: form tailoring, workflow administration, report setup, data imports, LDAP integration and software integrations • Assists with troubleshooting upgrade/patch/release management issues • Maintain responsibility for completion and accuracy of work products The ideal candidate will have Service Now implementation experience, as well as; 3-5 years of experience in a technical role Experience with ITSM and at least one other area: ITOM, ITAM, Security Operations, GRC Experience performing upgrades and system clones Ability to configure ServiceNow ITSM applications in alignment with approved design plans Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS SQL query creation, connecting to and pulling data from Oracle and MySQL databases Experience developing custom portal web pages in ServiceNow Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability Strong leadership as well as oral and written communication skills Developed problem-solving and analytical abilities Strong customer service and interpersonal skills ServiceNow Certified Implementation Specialist - ITSM preferred ITIL certification preferred - provided by Dice
01/29/2021
Full time
ServiceNow Project Architect We are currently seeking a detailed, communicative ServiceNow System Administrator to join our team. The ideal candidate will be a part of the ServiceNow platform implementation team within the company. • Participate in the implementation and configuration of ServiceNow products • Support the discovery, requirements gathering, and the build out of core ServiceNow functionality • Collaborate with developers and business analysts in an Agile development environment • Support testing, configuration, change, and release management • Support development efforts, as needed • Performs day-to-day administration of the ServiceNow platform • Maintains the integrity of the ServiceNow platform across production and non-production environments • Maintains the stability and usability of the ServiceNow platform by performing application maintenance and managing support for incidents related to ServiceNow applications • Provides ServiceNow configuration assistance including, but not limited to: form tailoring, workflow administration, report setup, data imports, LDAP integration and software integrations • Assists with troubleshooting upgrade/patch/release management issues • Maintain responsibility for completion and accuracy of work products The ideal candidate will have Service Now implementation experience, as well as; 3-5 years of experience in a technical role Experience with ITSM and at least one other area: ITOM, ITAM, Security Operations, GRC Experience performing upgrades and system clones Ability to configure ServiceNow ITSM applications in alignment with approved design plans Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS SQL query creation, connecting to and pulling data from Oracle and MySQL databases Experience developing custom portal web pages in ServiceNow Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability Strong leadership as well as oral and written communication skills Developed problem-solving and analytical abilities Strong customer service and interpersonal skills ServiceNow Certified Implementation Specialist - ITSM preferred ITIL certification preferred - provided by Dice
Description Position Summary: SAIC is seeking a Technical Business Analyst to join our team supporting a major state & local government customer. The Technical Business Analyst is responsible for working with our internal development team as well as the customer to define specific business requirements for development requests. The ideal candidate must also serve as a backup to all position responsibilities using legacy technology and implement capabilities throughout the enterprise for a large infrastructure support program. Essential duties of this position include: • Work with the internal development team and the customer to define specific requirements on development requests • Knowledge of development lifecycle • Communicate effectively by using dashboards, power points, reports. • Familiarity with ServiceNow • Execute a holistic view across the Service Management disciplines The Service Mapping Analyst stays abreast of new features and functionality, playing a key role in driving continual service improvement. You will have the opportunity to solve complex problems, design user-friendly interfaces, and optimize processes through automation. This position offers the chance to improve the speed, efficiency, and reporting capability of IT services. The Service Mapping Analyst will also play a key role in representing current and future capabilities of supporting ITSM tools, and contributing to long-term strategy as well as tactical activities leading to the continual improvement of the environment to meet objectives. Qualifications Required Experience: Bachelors and four (4) years or more of related experience; Masters and two (2) years related experience. May consider an additional 4 years of experience in lieu of a degree ITIL certification preferred (Foundation or above) Strong skills with: MS Office products and Microsoft SharePoint Understanding of ServiceNow functionality Desired Background / Experience Excellent communicator and collaborator, capable of working independently and in small groups Ability to lead / assist with formulation and definition of solution scope and objectives while working with a team of reporting developers / analysts on functional requirements and specifications. Serves as a subject matter expert for automation, orchestration and development of ServiceNow requirements Facilitates the negotiation of the scope of the configuration management process in collaboration with process owners and IT business stakeholders. Works with other process owners to ensure an integrated approach to the design, implementation, and coordination of interfaces between configuration management and other service management processes. (Change, Release, Incident, and Knowledge). Ensures changes to the configuration management processes are properly approved and communicated. Target salary range: $85,001 - $95,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. Overview SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.
01/29/2021
Full time
Description Position Summary: SAIC is seeking a Technical Business Analyst to join our team supporting a major state & local government customer. The Technical Business Analyst is responsible for working with our internal development team as well as the customer to define specific business requirements for development requests. The ideal candidate must also serve as a backup to all position responsibilities using legacy technology and implement capabilities throughout the enterprise for a large infrastructure support program. Essential duties of this position include: • Work with the internal development team and the customer to define specific requirements on development requests • Knowledge of development lifecycle • Communicate effectively by using dashboards, power points, reports. • Familiarity with ServiceNow • Execute a holistic view across the Service Management disciplines The Service Mapping Analyst stays abreast of new features and functionality, playing a key role in driving continual service improvement. You will have the opportunity to solve complex problems, design user-friendly interfaces, and optimize processes through automation. This position offers the chance to improve the speed, efficiency, and reporting capability of IT services. The Service Mapping Analyst will also play a key role in representing current and future capabilities of supporting ITSM tools, and contributing to long-term strategy as well as tactical activities leading to the continual improvement of the environment to meet objectives. Qualifications Required Experience: Bachelors and four (4) years or more of related experience; Masters and two (2) years related experience. May consider an additional 4 years of experience in lieu of a degree ITIL certification preferred (Foundation or above) Strong skills with: MS Office products and Microsoft SharePoint Understanding of ServiceNow functionality Desired Background / Experience Excellent communicator and collaborator, capable of working independently and in small groups Ability to lead / assist with formulation and definition of solution scope and objectives while working with a team of reporting developers / analysts on functional requirements and specifications. Serves as a subject matter expert for automation, orchestration and development of ServiceNow requirements Facilitates the negotiation of the scope of the configuration management process in collaboration with process owners and IT business stakeholders. Works with other process owners to ensure an integrated approach to the design, implementation, and coordination of interfaces between configuration management and other service management processes. (Change, Release, Incident, and Knowledge). Ensures changes to the configuration management processes are properly approved and communicated. Target salary range: $85,001 - $95,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. Overview SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.
Company Summary Join our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit Job Summary As a part of the ServiceNow Development team, the Senior Integration Engineer will support the adoption, utilization and ongoing operations of the ServiceNow implementation. You will be part of a synergistic team that embraces Agile and DevOps best practices. Responsibilities: Participates in the design, development, configuration and maintenance of the ServiceNow components such as Service Catalog, Service Portal, Change/Incident/Problem Management, Asset Management, CMDB, Discovery, Release Management, Discovery, and Event Management. Contribute to full life-cycle application development/configuration including user requirements, specifications, design, application configuration, API service design, web services development, testing, documentation, etc. Prepare detailed specifications and documentation from which programs will be configured, written, designed, coded, tested and debugged. Lead discussions on assigned projects or efforts with users and develop business relationships and integrate activities with other IT departments to ensure successful implementation. May lead small projects or regularly mentor other team members follow coding standards or best practices aligning with ServiceNow architectural standards. Conduct code reviews. Researches, designs, plans, and drives implementations of new ServiceNow solutions and enterprise technologies. Works with Project Managers and Business Analysts to produce project delivery estimates and manage the transition from analysis through to design and delivery. Mentor junior developers share knowledge and guide through standards and best practices. Monitor and report to management on the status of project efforts, anticipating/identifying issues that inhibit the attainment of project goals and implementing corrective actions. Administration, Installation, and support of ServiceNow suite of products Production and Non-Production Support including Identification, diagnosis, and remediation or escalation of operational issues Qualifications: Experience in designing and implementing business applications using Service Oriented Architecture (SOA) to provide concrete reusable service Having hands-on experience in application integration using ServiceNow technologies including REST, SOAP, FTP Having hands-on experience in ServiceNow Discovery, CMDB, Orchestration, and Event Management Experience developing workflows, Business Rules, ACLS, Client Scripts, Script Includes, UI Policies, Date Policies, UI Actions, and table extension in ServiceNow. Proficient using SOAPUI or other tools to test SOAP/REST Web Service APIs Strong working knowledge of enterprise integration architecture and enterprise application Solid experience with XML programming (transformations, schema definitions, etc.) and W3C standards Strong experience in understanding of issues around integration with large volumes of data, real-time synchronous and asynchronous integration Strong written and verbal communication skills Extensive knowledge and experience working in an Agile environment Education, Certifications & Experience: Bachelor's Degree or equivalent combination education and experience ServiceNow Administration Certification ITILv3 Typically, 5-7 years of directly related experience First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers. - provided by Dice
10/01/2020
Full time
Company Summary Join our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit Job Summary As a part of the ServiceNow Development team, the Senior Integration Engineer will support the adoption, utilization and ongoing operations of the ServiceNow implementation. You will be part of a synergistic team that embraces Agile and DevOps best practices. Responsibilities: Participates in the design, development, configuration and maintenance of the ServiceNow components such as Service Catalog, Service Portal, Change/Incident/Problem Management, Asset Management, CMDB, Discovery, Release Management, Discovery, and Event Management. Contribute to full life-cycle application development/configuration including user requirements, specifications, design, application configuration, API service design, web services development, testing, documentation, etc. Prepare detailed specifications and documentation from which programs will be configured, written, designed, coded, tested and debugged. Lead discussions on assigned projects or efforts with users and develop business relationships and integrate activities with other IT departments to ensure successful implementation. May lead small projects or regularly mentor other team members follow coding standards or best practices aligning with ServiceNow architectural standards. Conduct code reviews. Researches, designs, plans, and drives implementations of new ServiceNow solutions and enterprise technologies. Works with Project Managers and Business Analysts to produce project delivery estimates and manage the transition from analysis through to design and delivery. Mentor junior developers share knowledge and guide through standards and best practices. Monitor and report to management on the status of project efforts, anticipating/identifying issues that inhibit the attainment of project goals and implementing corrective actions. Administration, Installation, and support of ServiceNow suite of products Production and Non-Production Support including Identification, diagnosis, and remediation or escalation of operational issues Qualifications: Experience in designing and implementing business applications using Service Oriented Architecture (SOA) to provide concrete reusable service Having hands-on experience in application integration using ServiceNow technologies including REST, SOAP, FTP Having hands-on experience in ServiceNow Discovery, CMDB, Orchestration, and Event Management Experience developing workflows, Business Rules, ACLS, Client Scripts, Script Includes, UI Policies, Date Policies, UI Actions, and table extension in ServiceNow. Proficient using SOAPUI or other tools to test SOAP/REST Web Service APIs Strong working knowledge of enterprise integration architecture and enterprise application Solid experience with XML programming (transformations, schema definitions, etc.) and W3C standards Strong experience in understanding of issues around integration with large volumes of data, real-time synchronous and asynchronous integration Strong written and verbal communication skills Extensive knowledge and experience working in an Agile environment Education, Certifications & Experience: Bachelor's Degree or equivalent combination education and experience ServiceNow Administration Certification ITILv3 Typically, 5-7 years of directly related experience First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers. - provided by Dice
Description The SATCOM Transmissions Analyst will support the planning, engineering, provisioning, and implementation of satellite-based telecommunications networks and services. The Analyst will coordinate with the Regional Satellite Support Center (RSSC), Contingency Exercise Branches (CONEXs), Defense Information Systems Agency (DISA), deployed units, service components, and combatant commands to assist in the validation of military satellite access requests (SARs), gateway access requests (GARs), and commercial satellite communications requirements. The Analyst will review published satellite access and gateway access authorizations for discrepancies and disseminate to the appropriate/impacted customers, review all Authorized Service Interruptions (ASIs) affecting satellite based communications and assets; correct and clarify discrepancies in narrative. Author ASIs on behalf of CENTCOM components for CENTCOM directed actions, and file/record/manage SATCOM mission information in multiple databases. Maintain and update CENTCOM CCSD Portal with SATCOM circuit and terminal identification information in accordance with SAA, GAA, and DISA TSOs. In addition, the Analyst will be required to: Conduct satellite based interference characterization, obtain operational impact analysis from affected components/reporting authorities, and assist satellite providers/satellite vendors in identifying potential sources of satellite based interference. Track and assist in the resolution of link outages/degradations and track non-communications impacting interference to resolution. Proactively monitors satellite network connectivity with existing toolsets. Engage satellite network operation centers to resolve outages. Use Remedy ticketing system to track and report all SATCOM problems and incidents impacting satellite links and terminals. Perform trend analysis of Remedy tickets. Prepare presentations to brief CENTCOM leadership on pertinent SATCOM events and issues. Evaluate analytically and systematically problems of workflows, organization, and planning and develops appropriate corrective action plans. Maintain and update various SATCOM interconnectivity network diagrams using Microsoft Visio. Qualifications Required Qualifications: Active Top Secret/SCI is required. Bachelor's Degree and 2+ years of experience; OR, High School equivalent and 6+ years of experience. COMP TIA Sec + certification required. This position requires 0-10% OCONUS travel. Experience supporting customers' needs in large, medium, and small-scale operational environments and use all available resources. Knowledge of the ====ENTCOM Area of Operations is required. Working knowledge of Microsoft products like Outlook, Word, Excel, Power Point, and MS Project is preferred. Working Knowledge of ITILv3 based Incident & Change management ticketing system like Remedy is preferred. Strong interpersonal and presentation skills for interacting with team members and customers. Demonstrates strong analytical and problem solving skills in making the appropriate technical decisions. My SAIC Benefits . - provided by Dice
10/01/2020
Full time
Description The SATCOM Transmissions Analyst will support the planning, engineering, provisioning, and implementation of satellite-based telecommunications networks and services. The Analyst will coordinate with the Regional Satellite Support Center (RSSC), Contingency Exercise Branches (CONEXs), Defense Information Systems Agency (DISA), deployed units, service components, and combatant commands to assist in the validation of military satellite access requests (SARs), gateway access requests (GARs), and commercial satellite communications requirements. The Analyst will review published satellite access and gateway access authorizations for discrepancies and disseminate to the appropriate/impacted customers, review all Authorized Service Interruptions (ASIs) affecting satellite based communications and assets; correct and clarify discrepancies in narrative. Author ASIs on behalf of CENTCOM components for CENTCOM directed actions, and file/record/manage SATCOM mission information in multiple databases. Maintain and update CENTCOM CCSD Portal with SATCOM circuit and terminal identification information in accordance with SAA, GAA, and DISA TSOs. In addition, the Analyst will be required to: Conduct satellite based interference characterization, obtain operational impact analysis from affected components/reporting authorities, and assist satellite providers/satellite vendors in identifying potential sources of satellite based interference. Track and assist in the resolution of link outages/degradations and track non-communications impacting interference to resolution. Proactively monitors satellite network connectivity with existing toolsets. Engage satellite network operation centers to resolve outages. Use Remedy ticketing system to track and report all SATCOM problems and incidents impacting satellite links and terminals. Perform trend analysis of Remedy tickets. Prepare presentations to brief CENTCOM leadership on pertinent SATCOM events and issues. Evaluate analytically and systematically problems of workflows, organization, and planning and develops appropriate corrective action plans. Maintain and update various SATCOM interconnectivity network diagrams using Microsoft Visio. Qualifications Required Qualifications: Active Top Secret/SCI is required. Bachelor's Degree and 2+ years of experience; OR, High School equivalent and 6+ years of experience. COMP TIA Sec + certification required. This position requires 0-10% OCONUS travel. Experience supporting customers' needs in large, medium, and small-scale operational environments and use all available resources. Knowledge of the ====ENTCOM Area of Operations is required. Working knowledge of Microsoft products like Outlook, Word, Excel, Power Point, and MS Project is preferred. Working Knowledge of ITILv3 based Incident & Change management ticketing system like Remedy is preferred. Strong interpersonal and presentation skills for interacting with team members and customers. Demonstrates strong analytical and problem solving skills in making the appropriate technical decisions. My SAIC Benefits . - provided by Dice
Taos is looking for an experienced, enthusiastic and articulate Senior Site Reliability Engineer. One that is comfortable and efficient in a fast-paced enterprise IT environment. Job Duties and Responsibilities The Site Reliability Engineer (SRE) will be responsible for both uplifting and maintaining our evolving technology platforms, infrastructure and technology controls. As an SRE, the role will include both oversight for production operations of our systems, as well as development/engineering of solutions to maximize system reliability & automation. The role will address three dimensions: • Tools Coverage - Assess the tools coverage and ensure sufficient monitoring is in place to enable mature observability and data driven decision making • Defining and educating Engineering teams - Process, Procedures, Guide Rails and best practices • Culture - Inculcate the culture of high performing teams and adopt the ways of working with the influence of SRE The role will need to work with a global team responsible for a mission critical business function, and will partner with Infrastructure, DevOps and Core practices (like Security, Identity, ProdOps, Cloud platform and Tools) teams to identify and implement automation opportunities to drive down toil, reduce technical debt and improve system reliability. What you'll be doing Own the Infrastructure, APM and work with DevOps teams to Build, Release, Monitor and run the services to improve service reliably Write software to automate API-driven tasks at scale and contribute to the product codebase in Java, JS, React, Node, Go and Python Work with Ansible, Puppet, Chef, Terraform or another config management / orchestration suite, know where it's broken, work towards fixing them and explore new alternatives Define and accelerate implementation of support processes, tools and best practices Maintain services once they are live by measuring and monitoring availability, latency and overall system reliability Handle cross team performance issues from identification of the cause, determining the areas of improvement and driving those actions to closure Performance and maturity baselining of DevOps process, tools maturity & coverage, metrics, technology and engineering practices Define, Measure and improve Reliability Metrics (SLO/SLI), Observability (Monitoring, Logging-Tracing solutions), Ops process (Incident, Problem Mgmt) and streamline - automate release management Strong believer of automation to bring in sustained continuous improvement by automating Toil, Runbooks, Improving ability of the applications to auto heal leading to improved reliability What you'll bring with you Knowledge in the one or more of the following key areas: Ops maturity (performance testing, monitoring, operations - SIP), APM, Performance Benchmarking, Software Design and lifecycle (planning - discovery to provision), Infosec (including compliance, security) Good understanding & implementation experience using 12-factor App principle Exp in building monitoring/metrics & alerting tool (APM tool), custom dashboard for each Application stack against supported environment Expertise with Python-related Technologies and Frameworks Exp with Unix/Linux-OS Internals and administration or Networking and SME on at least one of the Cloud computing Infrastructure - ====P / Azure / AWS Skills - Requirements The successful candidate will have the following attributes/qualifications: Bachelor's/ Master's Degree and 10+ years of Development and Operations related experience and/or training; or equivalent combination of education and experience Relevant experience as SRE would be an added advantage Good understanding of uplifting the maturity (App Engineering practices & Ops) Understanding of software delivery lifecycles, particularly Agile/Lean & DevOps Proven experience in handling large scale and growing infrastructure across Data Centres and heterogeneous Cloud platforms Experience as a service owner in managing large - geographically diverse stake holders Ability to work with creative - fast growing engineering team and motivate them to deliver their best work History of driving innovation Familiarity with handling Containerization - Kubernetes, Docker, Rancher, etc Kafka, Yarn, Elastic Search etc. Source code management and Implementation of Security best practices. Tech Stack - Python, Falcon, Elastic Search, MongoDB, AWS (SQS S3), Map Reduce Data science (AI/ ML) and analytics to be able to predict failures / operational issues Be a subject matter expert, able to upskill / cross skill engineering teams on SRE principles, tools and execution Troubleshoot, debug, and diagnose operational issues and drive them to closure. Monitor the health of Dish-Sling services, and define as well as track reliability metrics Who is Taos? Taos helps today's enterprises and rapidly growing businesses harness the power of the cloud and DevOps with digital transformation and optimization solutions. From Executive Leadership to our delivery teams, Taos listens, understands, and delivers best-in-class work. Our deep technical expertise and solutions-driven approach help address our client's biggest business challenges and opportunities. As a Global Leader of Cloud and DevOps, Taos continues to solve What's Next. Talent at our Core Taos Consultants are adaptable problem-solvers, growth-minded doers, and lifelong learners. Thanks to this mindset, we have helped thousands of clients achieve their goals and solve their challenges. From Cloud Architects to Security Analysts to DevOps Engineers, Taos is always seeking the best and brightest technical talent. Joining Taos gives you the opportunity to work with national enterprises and innovative Silicon Valley companies. Our model provides the support and benefits of full-time employment while giving you exposure to a variety of environments and technologies to sharpen your skills and deepen your technical expertise. These advantages combined with competitive benefits, continuous training and education, and a clear career progression path make Taos a great place to work. Referrals: We love referrals so much that we pay for them! If you know someone that you would recommend, send an email to or Contact Us and we will do the rest! We'll make sure that you receive the $1000 referral bonus after they are employed with us. Compensation: Our compensation package includes a competitive salary, medical and dental insurance, 401k, paid vacation, sick time and holiday pay, plus loads of free training (Puppet, Chef, Nagios, LAMP Stack, PMP, ITIL, Python, etc.)! Equal Opportunity: Taos Mountain, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability. Veterans are encouraged to apply! E-Verify Participant: This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Please go to and review the E-Verify Participant and Right to Work links for more information. #DICE - provided by Dice
09/28/2020
Full time
Taos is looking for an experienced, enthusiastic and articulate Senior Site Reliability Engineer. One that is comfortable and efficient in a fast-paced enterprise IT environment. Job Duties and Responsibilities The Site Reliability Engineer (SRE) will be responsible for both uplifting and maintaining our evolving technology platforms, infrastructure and technology controls. As an SRE, the role will include both oversight for production operations of our systems, as well as development/engineering of solutions to maximize system reliability & automation. The role will address three dimensions: • Tools Coverage - Assess the tools coverage and ensure sufficient monitoring is in place to enable mature observability and data driven decision making • Defining and educating Engineering teams - Process, Procedures, Guide Rails and best practices • Culture - Inculcate the culture of high performing teams and adopt the ways of working with the influence of SRE The role will need to work with a global team responsible for a mission critical business function, and will partner with Infrastructure, DevOps and Core practices (like Security, Identity, ProdOps, Cloud platform and Tools) teams to identify and implement automation opportunities to drive down toil, reduce technical debt and improve system reliability. What you'll be doing Own the Infrastructure, APM and work with DevOps teams to Build, Release, Monitor and run the services to improve service reliably Write software to automate API-driven tasks at scale and contribute to the product codebase in Java, JS, React, Node, Go and Python Work with Ansible, Puppet, Chef, Terraform or another config management / orchestration suite, know where it's broken, work towards fixing them and explore new alternatives Define and accelerate implementation of support processes, tools and best practices Maintain services once they are live by measuring and monitoring availability, latency and overall system reliability Handle cross team performance issues from identification of the cause, determining the areas of improvement and driving those actions to closure Performance and maturity baselining of DevOps process, tools maturity & coverage, metrics, technology and engineering practices Define, Measure and improve Reliability Metrics (SLO/SLI), Observability (Monitoring, Logging-Tracing solutions), Ops process (Incident, Problem Mgmt) and streamline - automate release management Strong believer of automation to bring in sustained continuous improvement by automating Toil, Runbooks, Improving ability of the applications to auto heal leading to improved reliability What you'll bring with you Knowledge in the one or more of the following key areas: Ops maturity (performance testing, monitoring, operations - SIP), APM, Performance Benchmarking, Software Design and lifecycle (planning - discovery to provision), Infosec (including compliance, security) Good understanding & implementation experience using 12-factor App principle Exp in building monitoring/metrics & alerting tool (APM tool), custom dashboard for each Application stack against supported environment Expertise with Python-related Technologies and Frameworks Exp with Unix/Linux-OS Internals and administration or Networking and SME on at least one of the Cloud computing Infrastructure - ====P / Azure / AWS Skills - Requirements The successful candidate will have the following attributes/qualifications: Bachelor's/ Master's Degree and 10+ years of Development and Operations related experience and/or training; or equivalent combination of education and experience Relevant experience as SRE would be an added advantage Good understanding of uplifting the maturity (App Engineering practices & Ops) Understanding of software delivery lifecycles, particularly Agile/Lean & DevOps Proven experience in handling large scale and growing infrastructure across Data Centres and heterogeneous Cloud platforms Experience as a service owner in managing large - geographically diverse stake holders Ability to work with creative - fast growing engineering team and motivate them to deliver their best work History of driving innovation Familiarity with handling Containerization - Kubernetes, Docker, Rancher, etc Kafka, Yarn, Elastic Search etc. Source code management and Implementation of Security best practices. Tech Stack - Python, Falcon, Elastic Search, MongoDB, AWS (SQS S3), Map Reduce Data science (AI/ ML) and analytics to be able to predict failures / operational issues Be a subject matter expert, able to upskill / cross skill engineering teams on SRE principles, tools and execution Troubleshoot, debug, and diagnose operational issues and drive them to closure. Monitor the health of Dish-Sling services, and define as well as track reliability metrics Who is Taos? Taos helps today's enterprises and rapidly growing businesses harness the power of the cloud and DevOps with digital transformation and optimization solutions. From Executive Leadership to our delivery teams, Taos listens, understands, and delivers best-in-class work. Our deep technical expertise and solutions-driven approach help address our client's biggest business challenges and opportunities. As a Global Leader of Cloud and DevOps, Taos continues to solve What's Next. Talent at our Core Taos Consultants are adaptable problem-solvers, growth-minded doers, and lifelong learners. Thanks to this mindset, we have helped thousands of clients achieve their goals and solve their challenges. From Cloud Architects to Security Analysts to DevOps Engineers, Taos is always seeking the best and brightest technical talent. Joining Taos gives you the opportunity to work with national enterprises and innovative Silicon Valley companies. Our model provides the support and benefits of full-time employment while giving you exposure to a variety of environments and technologies to sharpen your skills and deepen your technical expertise. These advantages combined with competitive benefits, continuous training and education, and a clear career progression path make Taos a great place to work. Referrals: We love referrals so much that we pay for them! If you know someone that you would recommend, send an email to or Contact Us and we will do the rest! We'll make sure that you receive the $1000 referral bonus after they are employed with us. Compensation: Our compensation package includes a competitive salary, medical and dental insurance, 401k, paid vacation, sick time and holiday pay, plus loads of free training (Puppet, Chef, Nagios, LAMP Stack, PMP, ITIL, Python, etc.)! Equal Opportunity: Taos Mountain, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability. Veterans are encouraged to apply! E-Verify Participant: This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Please go to and review the E-Verify Participant and Right to Work links for more information. #DICE - provided by Dice
