Overview: GovCIO is currently hiring for a Jr IT Service Technician to provide onsite support for our federal customer. This position will be located in Lincoln, NE and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Responsibilities: The employee is part of a team that provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following: Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Recommend systems modifications to reduce user problems. Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components. Install operating system patches, upgrades etc. via SCCM Software Center Provides remote support services for telework/home users. Helps ensure user applications work over VPN and/or Citrix. Manage user relocation requests Ensure devices are properly encrypted. Local On-Site Cabling Provide on-site support for enterprise groups such as the network and security operation centers. Restart network equipment, including switches and routers as directed by enterprise networking. Replace defective network equipment. Wireless Services Assist users with mobile communication devices. Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping. Asset Inventory Support Assist with physical inventory as needed. Assist with receiving and receipting property. Disposal Preparation Support Process computer equipment for disposal. Ensure disposal policies are properly employed. Ensure all devices are fully wiped of information before leaving the facility. Video Conferencing and Audio/Video O&M Troubleshoot system problems and repairs Work with support staff for remote troubleshooting and repairs. Assist in setting up presentation devices and video conferencing units. Support pre/post application releases Gather analyze, and report end-user support trends Other duties as assigned Qualifications: High School with 0-2 years (or commensurate experience) Required Skills and Experience US Citizen High degree of technical proficiency Excellent problem-solving skills and analytical abilities Preferred Skills and Experience Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role Certification in Microsoft Operating Systems Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation CompTIA Network+ CompTIA A+ CompTIA Server+ CompTIA Security+ Clearance Required: Must be able to obtain and hold a Public Trust Clearance. Company Overview: GovCIO is a team of transformers people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range: USD $20.00 - USD $20.00 /Hr.
01/25/2025
Full time
Overview: GovCIO is currently hiring for a Jr IT Service Technician to provide onsite support for our federal customer. This position will be located in Lincoln, NE and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Responsibilities: The employee is part of a team that provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following: Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Recommend systems modifications to reduce user problems. Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components. Install operating system patches, upgrades etc. via SCCM Software Center Provides remote support services for telework/home users. Helps ensure user applications work over VPN and/or Citrix. Manage user relocation requests Ensure devices are properly encrypted. Local On-Site Cabling Provide on-site support for enterprise groups such as the network and security operation centers. Restart network equipment, including switches and routers as directed by enterprise networking. Replace defective network equipment. Wireless Services Assist users with mobile communication devices. Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping. Asset Inventory Support Assist with physical inventory as needed. Assist with receiving and receipting property. Disposal Preparation Support Process computer equipment for disposal. Ensure disposal policies are properly employed. Ensure all devices are fully wiped of information before leaving the facility. Video Conferencing and Audio/Video O&M Troubleshoot system problems and repairs Work with support staff for remote troubleshooting and repairs. Assist in setting up presentation devices and video conferencing units. Support pre/post application releases Gather analyze, and report end-user support trends Other duties as assigned Qualifications: High School with 0-2 years (or commensurate experience) Required Skills and Experience US Citizen High degree of technical proficiency Excellent problem-solving skills and analytical abilities Preferred Skills and Experience Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role Certification in Microsoft Operating Systems Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation CompTIA Network+ CompTIA A+ CompTIA Server+ CompTIA Security+ Clearance Required: Must be able to obtain and hold a Public Trust Clearance. Company Overview: GovCIO is a team of transformers people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range: USD $20.00 - USD $20.00 /Hr.
The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Secure Services & Support (HEITS) for the continual operations and maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). Ortman Consulting is seeking a broadly experienced candidate to provide Tier 1 and 2 support for multiple domains with users locally and remotely, with excellent communication skills and the ability to support VIP and VVIP customers. This position will work with Active Directory and Exchange to create/modify/terminate accounts, as well as troubleshoot workstation, printers, and other peripheral devices. Additional responsibilities include imaging, installing, and configuring workstations and troubleshooting Windows 10 and above and Microsoft Office suite. Candidate should be interested in learning new technology and providing support to the user community. Primary responsibilities will include: Communicating and interfacing with customers and Leidos Site Lead on issues and daily tasking. Providing Tier 1 and 2 support for multiple domains with users locally and remotely. Working with Active Directory and Exchange to create, modify and terminate accounts. Troubleshooting workstation, printers, and other peripheral devices. Imaging, installing, and configuring workstations. Troubleshooting Windows 10 and above, as well as Microsoft Office suite. Working with automated Help Desk tools such as Microsoft System Center and ServiceNow. Troubleshooting Citrix desktop visualization environment and thin client. Basic Qualifications Bachelor's degree from an accredited college with 8-12 years of prior relevant experience or a Master's degree with 6-10 years of prior relevant experience will be considered. Additional years of experience in lieu of education will be considered. Strong problem solving and organizational skills and able to work in a professional environment. Strong communication skills, both written and verbal Clearance Requirement: TS/SCI Preferred Qualifications DHS or other government contract experience. Experience working with Secureview. Understanding of Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS). Comfortable discussing technical information with users and other support personnel. Ability to quickly learn new systems and IT concepts. Strong problem solving and decision making skills. Ability to work autonomously as well as an integral member of a team. Founded in 2008, Ortman Consulting LLC is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and 8(a) company based in Alexandria, VA. With employees and projects nationwide, we specialize in providing advanced and tailored IT solutions for US federal government customers. Our team of skilled professionals is committed to leveraging cutting-edge technology to empower government agencies, ensuring security, efficiency, and mission success.
01/24/2025
Full time
The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Secure Services & Support (HEITS) for the continual operations and maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). Ortman Consulting is seeking a broadly experienced candidate to provide Tier 1 and 2 support for multiple domains with users locally and remotely, with excellent communication skills and the ability to support VIP and VVIP customers. This position will work with Active Directory and Exchange to create/modify/terminate accounts, as well as troubleshoot workstation, printers, and other peripheral devices. Additional responsibilities include imaging, installing, and configuring workstations and troubleshooting Windows 10 and above and Microsoft Office suite. Candidate should be interested in learning new technology and providing support to the user community. Primary responsibilities will include: Communicating and interfacing with customers and Leidos Site Lead on issues and daily tasking. Providing Tier 1 and 2 support for multiple domains with users locally and remotely. Working with Active Directory and Exchange to create, modify and terminate accounts. Troubleshooting workstation, printers, and other peripheral devices. Imaging, installing, and configuring workstations. Troubleshooting Windows 10 and above, as well as Microsoft Office suite. Working with automated Help Desk tools such as Microsoft System Center and ServiceNow. Troubleshooting Citrix desktop visualization environment and thin client. Basic Qualifications Bachelor's degree from an accredited college with 8-12 years of prior relevant experience or a Master's degree with 6-10 years of prior relevant experience will be considered. Additional years of experience in lieu of education will be considered. Strong problem solving and organizational skills and able to work in a professional environment. Strong communication skills, both written and verbal Clearance Requirement: TS/SCI Preferred Qualifications DHS or other government contract experience. Experience working with Secureview. Understanding of Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS). Comfortable discussing technical information with users and other support personnel. Ability to quickly learn new systems and IT concepts. Strong problem solving and decision making skills. Ability to work autonomously as well as an integral member of a team. Founded in 2008, Ortman Consulting LLC is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and 8(a) company based in Alexandria, VA. With employees and projects nationwide, we specialize in providing advanced and tailored IT solutions for US federal government customers. Our team of skilled professionals is committed to leveraging cutting-edge technology to empower government agencies, ensuring security, efficiency, and mission success.
As one of the largest global security companies in the world, Northrop Grumman is proud to help our nation's military personnel make the transition to civilian careers. Approximately 1/4th of Northrop Grumman's 90,000 employees self-identify as veterans, and more than 1,600 are reservists. The Northrop Grumman Military Internship Program (NG-MIP) is an approved SkillBridge Program under Dept. of Defense Instruction 1322.29 .The NG-MIP program is an opportunity for transitioning service members to gain valuable civilian work experience through an individual internship during their last 6 months of service, for up to 180 days. The Northrop Grumman Military internship Program is open to all ranks and experience levels. SkillBridge participants are not eligible for compensation from Northrop Grumman, as they continue to receive military compensation and benefits as active-duty service members. Northrop Grumman Corporation (NGC) has developed the Northrop Grumman - Military Internship Program (DoD SKillbridge) utilizing the DoDI guidance for Skillbridge. During this program the service member will be on-site at his or her host company performing an individual internship in an entry to mid-level career type role. The service member will be on the job training supporting a work schedule equivalent to 40hrs per week. Outlined below are the Goals, Objectives, and Outcomes for the program. Goals - Provide transitioning service members fellowship-style job skills training during the last portion(s) of their military commitment. This program is specifically designed to offer internships that result in the potential to transition to a full-time opportunity as the conclusion of the training. Interns will serve as a pipeline for high-speed, motivated military candidates into NGC. Objectives - Service Members who complete the Intern program will be highly-trained, capable, future employees that align to the specific needs of the organization and are prepared to meet the NG mission "Defining Possible" on Day 1. This program provides a comprehensive internship experience including professional development, networking with leadership, and training specifically focused on NG leadership principles, company history, customer/stakeholder engagement, product and service overview, and core job responsibilities. Outcome - Offer transitioning service member a rewarding opportunity to join the Northrop Grumman team. DoD SkillBridge Eligibility: Has served at least 180 days on active duty Is within 12 months of separation or retirement Will receive an honorable discharge Has taken any service TAPS/TGPS Has attended or participated in an ethics brief within the last 12 months Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in DoD SkillBridge Program prior to start of internship. Job Description: Climb to new heights on your journey when you start Defining Possible with Northrop Grumman. Enjoy a purposeful career in aeronautics that is crucial to the way we connect and protect our world across land, sea, and air. Bring your experience and take advantage of this opportunity to discover how you can start to push past possible and achieve your goals today. Enjoy a diverse, collaborative environment with professionals across the nation ready to help launch your career. Northrop Grumman Enterprise Services has an opening for a Windows Systems Administrator; this position will be located in Linthicum, MD. Roles and responsibilities will include: Perform as a Windows System Administrator for a classified government contract. Maintain smooth operation of multi-user computer systems, including coordination with network, software, and system engineers, PC desktop technicians, project managers, end users, and customer and IT management. Analyze internal and external customer requirements and determine equipment and software requirements for solutions to problems by means of automated systems. Recommend and implement system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management. Provide backup and recovery services; manage file systems and disk space; manage virus protection on a routine basis. Create and maintain user and computer accounts and modify file permissions and security access lists. Test new releases of products to ensure compatibility and minimize user impact. Develop and document technical processes and procedures as needed. Make recommendations to purchase hardware, software, system components. Interact, meet, discuss, and troubleshoot issues with vendors; evaluate vendor products, services, and suggestions. Adhere to strict Information Systems security guidelines in all cases. Maintain security audit and logging information on all classified networked and standalone computers as directed by the Information Systems Security Manager (ISSM). Prepare security documentation for input to Computer Security. Report project status as required for all recurring and non-recurring efforts. Work under minimal direction and independently determine and develop approach to solutions. Qualifications: Basic Qualifications: Associate's degree with 4 years of experience, or Bachelor's degree with 2 years of experience; a High School diploma or equivalent and 6 years of experience may be considered in lieu of a completed degree. Active TS/SCI with CI polygraph. Ability to maintain an active clearance. Ability to be cleared to special access programs. Experience managing Windows Server OS and domain architecture. Preferred Qualifications: Meets DoD SkillBridge Qualifications as per DODI 1322.29. Excellent communication, interpersonal skills and the ability to interface with all levels of employee and management. Windows domain architecture experience. Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit U.S. Citizenship is required for most positions.PandoLogic.Category: Technology, Keywords: System Administrator
03/23/2021
Full time
As one of the largest global security companies in the world, Northrop Grumman is proud to help our nation's military personnel make the transition to civilian careers. Approximately 1/4th of Northrop Grumman's 90,000 employees self-identify as veterans, and more than 1,600 are reservists. The Northrop Grumman Military Internship Program (NG-MIP) is an approved SkillBridge Program under Dept. of Defense Instruction 1322.29 .The NG-MIP program is an opportunity for transitioning service members to gain valuable civilian work experience through an individual internship during their last 6 months of service, for up to 180 days. The Northrop Grumman Military internship Program is open to all ranks and experience levels. SkillBridge participants are not eligible for compensation from Northrop Grumman, as they continue to receive military compensation and benefits as active-duty service members. Northrop Grumman Corporation (NGC) has developed the Northrop Grumman - Military Internship Program (DoD SKillbridge) utilizing the DoDI guidance for Skillbridge. During this program the service member will be on-site at his or her host company performing an individual internship in an entry to mid-level career type role. The service member will be on the job training supporting a work schedule equivalent to 40hrs per week. Outlined below are the Goals, Objectives, and Outcomes for the program. Goals - Provide transitioning service members fellowship-style job skills training during the last portion(s) of their military commitment. This program is specifically designed to offer internships that result in the potential to transition to a full-time opportunity as the conclusion of the training. Interns will serve as a pipeline for high-speed, motivated military candidates into NGC. Objectives - Service Members who complete the Intern program will be highly-trained, capable, future employees that align to the specific needs of the organization and are prepared to meet the NG mission "Defining Possible" on Day 1. This program provides a comprehensive internship experience including professional development, networking with leadership, and training specifically focused on NG leadership principles, company history, customer/stakeholder engagement, product and service overview, and core job responsibilities. Outcome - Offer transitioning service member a rewarding opportunity to join the Northrop Grumman team. DoD SkillBridge Eligibility: Has served at least 180 days on active duty Is within 12 months of separation or retirement Will receive an honorable discharge Has taken any service TAPS/TGPS Has attended or participated in an ethics brief within the last 12 months Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in DoD SkillBridge Program prior to start of internship. Job Description: Climb to new heights on your journey when you start Defining Possible with Northrop Grumman. Enjoy a purposeful career in aeronautics that is crucial to the way we connect and protect our world across land, sea, and air. Bring your experience and take advantage of this opportunity to discover how you can start to push past possible and achieve your goals today. Enjoy a diverse, collaborative environment with professionals across the nation ready to help launch your career. Northrop Grumman Enterprise Services has an opening for a Windows Systems Administrator; this position will be located in Linthicum, MD. Roles and responsibilities will include: Perform as a Windows System Administrator for a classified government contract. Maintain smooth operation of multi-user computer systems, including coordination with network, software, and system engineers, PC desktop technicians, project managers, end users, and customer and IT management. Analyze internal and external customer requirements and determine equipment and software requirements for solutions to problems by means of automated systems. Recommend and implement system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management. Provide backup and recovery services; manage file systems and disk space; manage virus protection on a routine basis. Create and maintain user and computer accounts and modify file permissions and security access lists. Test new releases of products to ensure compatibility and minimize user impact. Develop and document technical processes and procedures as needed. Make recommendations to purchase hardware, software, system components. Interact, meet, discuss, and troubleshoot issues with vendors; evaluate vendor products, services, and suggestions. Adhere to strict Information Systems security guidelines in all cases. Maintain security audit and logging information on all classified networked and standalone computers as directed by the Information Systems Security Manager (ISSM). Prepare security documentation for input to Computer Security. Report project status as required for all recurring and non-recurring efforts. Work under minimal direction and independently determine and develop approach to solutions. Qualifications: Basic Qualifications: Associate's degree with 4 years of experience, or Bachelor's degree with 2 years of experience; a High School diploma or equivalent and 6 years of experience may be considered in lieu of a completed degree. Active TS/SCI with CI polygraph. Ability to maintain an active clearance. Ability to be cleared to special access programs. Experience managing Windows Server OS and domain architecture. Preferred Qualifications: Meets DoD SkillBridge Qualifications as per DODI 1322.29. Excellent communication, interpersonal skills and the ability to interface with all levels of employee and management. Windows domain architecture experience. Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit U.S. Citizenship is required for most positions.PandoLogic.Category: Technology, Keywords: System Administrator
Description Job Description: The Leidos Intelligence Group currently has an opening for an Audio / Visual Support Lead to work in our Springfield Va. Location. This is an exciting opportunity to use your engineering skills helping the Information Technology Enterprise Managed Services (ITEMS) User Facing Services (UFS) mission at the National Geospatial-Intelligence Agency (NGA). In this mission, we provide NGA with a bridge to the future, strengthening critical ISP services to mission users, harnessing the capacity of current and emerging Intelligence Community Information Technology Enterprise (IC ITE) services, and delivering the Power of GEOINT into the hands of users supporting critical time-sensitive missions. Our team operates and sustains UFS for NGA, provides continuous improvement in the effectiveness and efficiency of UFS, implements special orders to rapidly support mission needs without disrupting daily operations and postures NGA to transition to future IC DTE service offerings. Responsible for the design and implementation of audio visual and data system communication networks. Will work with audio visual operations technicians and engineering resources to ensure proper delivery of functional systems and additionally assist in troubleshooting audio visual systems and endpoints. Quickly respond to customer issues regarding application/hardware related issues, resolve on the spot problems. Candidates must be able to replicate issues for internal analysis/diagnosis, and prepare/proofread technical documentation accurately depicting the problem and/or solution for feedback to developer/vendor and program. Principal Duties and Responsibilities: Coordinates Research Lab conference room usage for meetings and demos Configures podium or computer display connections and audio connections Reviews, de-conflicts, and approves Lab Calendar reservation requests Assists users when they need enterprise VTC for lab meetings Maintains Research Lab conference room A/V equipment; coordinates with vendor when equipment repair or replacement parts are needed. Must possess strong work ethic; good customer service skills and strong attention to detail Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques. Monitors the audio-visual network using AMX Resource Management Suite (RMS). Setup; maintain; audio/video equipment to include Cisco Codecs, Bright Sign Media Players, AppSpace application, DVTC systems Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware) Provides software and system troubleshooting and support Provides technical support and training to end-users Provides guidance and work leadership to less-experienced technicians, and may have supervisory responsibilities Additional Job Information: Maintains current knowledge of relevant technology as assigned Participates in special projects as required. Creates and monitors trouble tickets Must be willing and enthusiastic to learn and adapt to new and cutting edge technologies Must be willing to work with clients to help meet their expectations Must be able to prioritize time and efforts appropriately in busy work environment Must be team player and willing to both share knowledge and learn from others to ensure team's success Effectively communicates and collaborates with Managers and Administrative staff in support of business objectives Performs additional related duties as requested. Position-Specific Demands: Mental; Visual and/or Physical. Must be able to lift and move audio/camera equipment up to 30 pounds. Must be able to walk distances quickly and comfortably to support large geographically dispersed customer base across large office building Manages the functionality and efficiency of Audio/Visual systems supporting major conference events. Maintains the integrity and availability of systems Qualifications: 4-8 years of directly related experience in systems administration and analysis Experience in: Setup microphones/speakers and maintenance AV equipment maintenance Good Customer Service Skills Desired Skills: AV control systems End User IT Support Experience Knowledge in TMS and VTC systems/support Thin Client using Virtual Desktop Interface Technology Audio Visual experience i.e. AMX; Extron; Christie Digital Video Teleconference experience, Technical written & verbal communication skills (technical writing) Must currently possess a TS/SCI with ability to Poly to be considered Education & Experience: Requires Bachelors Degree and 8 - 12 years of prior relevant experience or Masters with 6 - 10 years of prior relevant experience. May possess a Doctorate in technical domain. Experience in lieu of degree External Referral Bonus: Eligible Potential for Telework: No Clearance Level Required: Top Secret/SCI Travel: No Scheduled Weekly Hours: 40 Shift: Day Requisition Category: Professional Job Family: Telecommunications Leidos is a Fortune 500 ® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit . Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here . Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to . All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
01/31/2021
Full time
Description Job Description: The Leidos Intelligence Group currently has an opening for an Audio / Visual Support Lead to work in our Springfield Va. Location. This is an exciting opportunity to use your engineering skills helping the Information Technology Enterprise Managed Services (ITEMS) User Facing Services (UFS) mission at the National Geospatial-Intelligence Agency (NGA). In this mission, we provide NGA with a bridge to the future, strengthening critical ISP services to mission users, harnessing the capacity of current and emerging Intelligence Community Information Technology Enterprise (IC ITE) services, and delivering the Power of GEOINT into the hands of users supporting critical time-sensitive missions. Our team operates and sustains UFS for NGA, provides continuous improvement in the effectiveness and efficiency of UFS, implements special orders to rapidly support mission needs without disrupting daily operations and postures NGA to transition to future IC DTE service offerings. Responsible for the design and implementation of audio visual and data system communication networks. Will work with audio visual operations technicians and engineering resources to ensure proper delivery of functional systems and additionally assist in troubleshooting audio visual systems and endpoints. Quickly respond to customer issues regarding application/hardware related issues, resolve on the spot problems. Candidates must be able to replicate issues for internal analysis/diagnosis, and prepare/proofread technical documentation accurately depicting the problem and/or solution for feedback to developer/vendor and program. Principal Duties and Responsibilities: Coordinates Research Lab conference room usage for meetings and demos Configures podium or computer display connections and audio connections Reviews, de-conflicts, and approves Lab Calendar reservation requests Assists users when they need enterprise VTC for lab meetings Maintains Research Lab conference room A/V equipment; coordinates with vendor when equipment repair or replacement parts are needed. Must possess strong work ethic; good customer service skills and strong attention to detail Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques. Monitors the audio-visual network using AMX Resource Management Suite (RMS). Setup; maintain; audio/video equipment to include Cisco Codecs, Bright Sign Media Players, AppSpace application, DVTC systems Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware) Provides software and system troubleshooting and support Provides technical support and training to end-users Provides guidance and work leadership to less-experienced technicians, and may have supervisory responsibilities Additional Job Information: Maintains current knowledge of relevant technology as assigned Participates in special projects as required. Creates and monitors trouble tickets Must be willing and enthusiastic to learn and adapt to new and cutting edge technologies Must be willing to work with clients to help meet their expectations Must be able to prioritize time and efforts appropriately in busy work environment Must be team player and willing to both share knowledge and learn from others to ensure team's success Effectively communicates and collaborates with Managers and Administrative staff in support of business objectives Performs additional related duties as requested. Position-Specific Demands: Mental; Visual and/or Physical. Must be able to lift and move audio/camera equipment up to 30 pounds. Must be able to walk distances quickly and comfortably to support large geographically dispersed customer base across large office building Manages the functionality and efficiency of Audio/Visual systems supporting major conference events. Maintains the integrity and availability of systems Qualifications: 4-8 years of directly related experience in systems administration and analysis Experience in: Setup microphones/speakers and maintenance AV equipment maintenance Good Customer Service Skills Desired Skills: AV control systems End User IT Support Experience Knowledge in TMS and VTC systems/support Thin Client using Virtual Desktop Interface Technology Audio Visual experience i.e. AMX; Extron; Christie Digital Video Teleconference experience, Technical written & verbal communication skills (technical writing) Must currently possess a TS/SCI with ability to Poly to be considered Education & Experience: Requires Bachelors Degree and 8 - 12 years of prior relevant experience or Masters with 6 - 10 years of prior relevant experience. May possess a Doctorate in technical domain. Experience in lieu of degree External Referral Bonus: Eligible Potential for Telework: No Clearance Level Required: Top Secret/SCI Travel: No Scheduled Weekly Hours: 40 Shift: Day Requisition Category: Professional Job Family: Telecommunications Leidos is a Fortune 500 ® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit . Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here . Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to . All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Apex Systems has multiple immediate opportunities for a cleared, DOD Desktop & Field IT Support position in beautiful Cherry Point, NC ! This is a 12-month contract-to-hire opportunity for one of my top Government Integrators supporting the Navy. If interested, please email updated resume to Caitlyn Bailey at Overview: We're seeking a Field Technician with an active security clearance to assist in troubleshooting and repairs on-site in Charleston, SC. What you'll be doing: Hands-on software and hardware repair Troubleshooting laptops, desktop devices, peripheral equipment, and basic Outlook issues Working independently with minimal direction and helping conceptualize, design, construct, test and implement portions of information technology solutions Collecting, identifying, defining, and organizing detailed user and information technology requirements We'd like to talk to you if: You possess a CompTIA A+, Network+, or Security+ certificate You have an ACTIVE SECRET Clearance You have 2 years of IT experience We'd be really impressed if: You have a great work ethic You also have Windows Server and Windows 7/8/10 experience You have assisted with project planning EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or - provided by Dice
09/29/2020
Full time
Apex Systems has multiple immediate opportunities for a cleared, DOD Desktop & Field IT Support position in beautiful Cherry Point, NC ! This is a 12-month contract-to-hire opportunity for one of my top Government Integrators supporting the Navy. If interested, please email updated resume to Caitlyn Bailey at Overview: We're seeking a Field Technician with an active security clearance to assist in troubleshooting and repairs on-site in Charleston, SC. What you'll be doing: Hands-on software and hardware repair Troubleshooting laptops, desktop devices, peripheral equipment, and basic Outlook issues Working independently with minimal direction and helping conceptualize, design, construct, test and implement portions of information technology solutions Collecting, identifying, defining, and organizing detailed user and information technology requirements We'd like to talk to you if: You possess a CompTIA A+, Network+, or Security+ certificate You have an ACTIVE SECRET Clearance You have 2 years of IT experience We'd be really impressed if: You have a great work ethic You also have Windows Server and Windows 7/8/10 experience You have assisted with project planning EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or - provided by Dice
