No Limit Healthcare & Social Services LLC
Newark, New Jersey
About No Limit No Limit Healthcare & Social Services LLC is a New Jersey DDD/Medicaid-approved provider supporting individuals with intellectual and developmental disabilities and their families. We deliver person-centered services with compassion, consistency, responsive communication, and professional standards. The Opportunity We are hiring a highly organized, bilingual professional to help lead day-to-day operations, coordinate services, strengthen relationships with families and community partners, and expand our network of qualified Direct Support Professionals (DSPs). This is not a traditional desk-only coordinator position. You will connect service delivery, staffing, documentation, client experience, and community outreach. The right person is dependable, professional, comfortable taking ownership, and able to move work forward without constant supervision. What You Will Own Coordinate day-to-day service activity among clients, families, DSPs, support coordinators, and the internal team. Respond promptly and professionally to inquiries in English and Spanish and guide prospective clients and families through the intake process. Track referrals, service requests, staffing needs, follow-ups, and next steps in company systems. Support DSP recruitment by identifying qualified candidates, coordinating interviews and onboarding steps, and maintaining consistent candidate communication. Build professional referral relationships with support coordinators, community organizations, families, and other partners. Conduct thoughtful outreach, attend relevant meetings, and follow up on qualified opportunities. Review service documentation for completeness, accuracy, professional language, and alignment with service requirements. Monitor assigned DSP onboarding, training, credential, and documentation status. Help resolve scheduling, coverage, communication, and service-delivery issues. Maintain accurate records and weekly updates covering operations, staffing, referrals, and client follow-through. Required Qualifications Bachelor's degree from an accredited college or university. Full professional fluency in English and Spanish, including verbal communication and business writing. Strong organization, judgment, follow-through, and attention to detail. Ability to communicate professionally with individuals with disabilities, families, DSPs, referral partners, and leadership. Comfort using Microsoft Office, email, spreadsheets, and CRM or case-management systems. Ability to work on-site in Newark and travel locally when needed. Preferred Qualifications Two or more years of experience in healthcare, disability services, social services, service coordination, operations, recruiting, community outreach, or client services. Familiarity with New Jersey DDD services, Medicaid-funded programs, DSP staffing, or person-centered service delivery. Compensation and Benefits $48,000-$55,000 annual base salary, depending on experience and qualifications, plus performance-based commission. Health insurance, subject to plan eligibility and terms. 401(k), subject to plan eligibility and terms. Paid time off, paid company holidays, and New Jersey earned sick leave. Employer-provided onboarding, systems training, and role-related professional training. No Limit Healthcare & Social Services LLC is an equal opportunity employer. Reasonable accommodations are available during the application and interview process.
09/11/2026
About No Limit No Limit Healthcare & Social Services LLC is a New Jersey DDD/Medicaid-approved provider supporting individuals with intellectual and developmental disabilities and their families. We deliver person-centered services with compassion, consistency, responsive communication, and professional standards. The Opportunity We are hiring a highly organized, bilingual professional to help lead day-to-day operations, coordinate services, strengthen relationships with families and community partners, and expand our network of qualified Direct Support Professionals (DSPs). This is not a traditional desk-only coordinator position. You will connect service delivery, staffing, documentation, client experience, and community outreach. The right person is dependable, professional, comfortable taking ownership, and able to move work forward without constant supervision. What You Will Own Coordinate day-to-day service activity among clients, families, DSPs, support coordinators, and the internal team. Respond promptly and professionally to inquiries in English and Spanish and guide prospective clients and families through the intake process. Track referrals, service requests, staffing needs, follow-ups, and next steps in company systems. Support DSP recruitment by identifying qualified candidates, coordinating interviews and onboarding steps, and maintaining consistent candidate communication. Build professional referral relationships with support coordinators, community organizations, families, and other partners. Conduct thoughtful outreach, attend relevant meetings, and follow up on qualified opportunities. Review service documentation for completeness, accuracy, professional language, and alignment with service requirements. Monitor assigned DSP onboarding, training, credential, and documentation status. Help resolve scheduling, coverage, communication, and service-delivery issues. Maintain accurate records and weekly updates covering operations, staffing, referrals, and client follow-through. Required Qualifications Bachelor's degree from an accredited college or university. Full professional fluency in English and Spanish, including verbal communication and business writing. Strong organization, judgment, follow-through, and attention to detail. Ability to communicate professionally with individuals with disabilities, families, DSPs, referral partners, and leadership. Comfort using Microsoft Office, email, spreadsheets, and CRM or case-management systems. Ability to work on-site in Newark and travel locally when needed. Preferred Qualifications Two or more years of experience in healthcare, disability services, social services, service coordination, operations, recruiting, community outreach, or client services. Familiarity with New Jersey DDD services, Medicaid-funded programs, DSP staffing, or person-centered service delivery. Compensation and Benefits $48,000-$55,000 annual base salary, depending on experience and qualifications, plus performance-based commission. Health insurance, subject to plan eligibility and terms. 401(k), subject to plan eligibility and terms. Paid time off, paid company holidays, and New Jersey earned sick leave. Employer-provided onboarding, systems training, and role-related professional training. No Limit Healthcare & Social Services LLC is an equal opportunity employer. Reasonable accommodations are available during the application and interview process.
Job Type Full-time Description As our Guest Services Coordinator , you will cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns. This position may require flexible scheduling availability. Requirements Job Requirements: Greet and establish rapport with guests Field resort comments, suggestions, and complaints to the Resort Manager Check guests in and out for their reservations Perform general administrative duties such as answering phones, typing, copying, faxing, and filing Complete and maintain resort records, reports, and files Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc. Ensure office supplies are sufficiently stocked and prepare supply orders as needed Assist with the preparation of marketing materials Job Qualifications: Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet Excellent written and verbal communication skills Readily available and approachable for all guests while providing excellent guest service Prior administrative experience is preferred Resort office or hotel front desk experience is a plus The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: Healthcare including Medical, Dental, and Vision Insurance HSA & FSA plans available! Dependent care FSA Identity Theft Protection Insurance Commuter benefits including transit & parking Pet Insurance PTO and Payroll Incentives for Annual Wellness Exams Employee Assistance Program Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services Paid Sick and Vacation Time Family Leave 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work : Incentive based bonus program Free room nights at our properties and employee discounts within your brand Discounts for friends and family within your brand Team Member recognition and bonus Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work Career Growth through our in-house training program with a path personalized to your desired goals Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law. IND150 Salary Description $18.00 per hour
09/10/2026
Full time
Job Type Full-time Description As our Guest Services Coordinator , you will cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns. This position may require flexible scheduling availability. Requirements Job Requirements: Greet and establish rapport with guests Field resort comments, suggestions, and complaints to the Resort Manager Check guests in and out for their reservations Perform general administrative duties such as answering phones, typing, copying, faxing, and filing Complete and maintain resort records, reports, and files Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc. Ensure office supplies are sufficiently stocked and prepare supply orders as needed Assist with the preparation of marketing materials Job Qualifications: Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet Excellent written and verbal communication skills Readily available and approachable for all guests while providing excellent guest service Prior administrative experience is preferred Resort office or hotel front desk experience is a plus The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: Healthcare including Medical, Dental, and Vision Insurance HSA & FSA plans available! Dependent care FSA Identity Theft Protection Insurance Commuter benefits including transit & parking Pet Insurance PTO and Payroll Incentives for Annual Wellness Exams Employee Assistance Program Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services Paid Sick and Vacation Time Family Leave 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work : Incentive based bonus program Free room nights at our properties and employee discounts within your brand Discounts for friends and family within your brand Team Member recognition and bonus Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work Career Growth through our in-house training program with a path personalized to your desired goals Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law. IND150 Salary Description $18.00 per hour
Job Description Bilingual Recruiting Coordinator (English & Spanish) Automation Personnel Services is seeking a professional, driven Bilingual Recruiting Coordinator to join our team in Carrollton, TX. This role is ideal for someone who delivers exceptional customer service, communicates with confidence and clarity, and demonstrates strong computer proficiency and sharp analytical and problem-solving skills. The right candidate thrives in a fast-paced, high-energy environment and remains organized and adaptable under pressure. All candidates must be bilingual in English and Spanish. Pay R ange $22.00-25.00 per hour Schedules and Hours Our workdays can sometimes be long and unpredictable. Our office is open Monday through Friday, 8:00 am-5:00 pm, but the ideal candidate can work 40+ hours (including overtime when needed). Must be able to be on call some weekends and work after 5:00 pm as needed. Work Environment This position is designated as an in-person role. Regular, reliable on-site attendance during scheduled business hours is an essential function of the position. Remote work or telecommuting is not available for this role. Bilingual Recruiting Coordinator Duties and Responsibilities • Recruiting job candidates. • Screening and interviewing applicants. • Adequately judging the quality of an applicant for correct placement • Processing payroll. • Listening to and counseling employees and applying constructive criticism. Bilingual Recruiting Coordinator Qualifications and Requirements • Bilingual in English and Spanish required. • Great customer service skills. • Awesome communication skills. • Computer savvy and an experienced user of Microsoft Word and Excel. • Excellent problem-solving skills. • Reliable transportation and valid Driver's License with proof of insurance. • Previous staffing experience is a plus, but not required. • Previous inside sales and/or recruiting experience is a plus, but not required. Benefits We provide a world-class total rewards program that includes market-competitive pay, rich healthcare, and other benefits, including: • Monthly bonus program • Two weeks of vacation available upon weekly accrual within the first 90 days of service • 48 hours per calendar year of Paid Personal Time • 7 paid holidays • Medical, Dental, Vision, and Gap insurance • 401(K) with 25% company contribution • Life Insurance that is 100% paid by the company. • Short-term & Long-Term Disability that is 100% paid by the company. • Accidental Death and Dismemberment Insurance that is paid 100% by the company. Click Apply Now to submit your application About Automation Personnel Services Automation Personnel Services is a highly recognized staffing agency with over 30 years of experience in manufacturing and light-industrial staffing. Our accolades include: • 11-time consecutive winner of the ClearlyRated Best of Staffing Client Award (). • Winner of the ClearlyRated Best of Staffing Talent Award (). • Recipient of the Safety Standard of Excellence Award by the American Staffing Association. • Named one of the Best Staffing Companies to Work For by CIO Views Magazine. • Consistently ranked among the top U.S. staffing agencies by Staffing Industry Analysts (SIA). Your career upgrade starts here! Equal Opportunity Employer APSDallasMetro
09/10/2026
Full time
Job Description Bilingual Recruiting Coordinator (English & Spanish) Automation Personnel Services is seeking a professional, driven Bilingual Recruiting Coordinator to join our team in Carrollton, TX. This role is ideal for someone who delivers exceptional customer service, communicates with confidence and clarity, and demonstrates strong computer proficiency and sharp analytical and problem-solving skills. The right candidate thrives in a fast-paced, high-energy environment and remains organized and adaptable under pressure. All candidates must be bilingual in English and Spanish. Pay R ange $22.00-25.00 per hour Schedules and Hours Our workdays can sometimes be long and unpredictable. Our office is open Monday through Friday, 8:00 am-5:00 pm, but the ideal candidate can work 40+ hours (including overtime when needed). Must be able to be on call some weekends and work after 5:00 pm as needed. Work Environment This position is designated as an in-person role. Regular, reliable on-site attendance during scheduled business hours is an essential function of the position. Remote work or telecommuting is not available for this role. Bilingual Recruiting Coordinator Duties and Responsibilities • Recruiting job candidates. • Screening and interviewing applicants. • Adequately judging the quality of an applicant for correct placement • Processing payroll. • Listening to and counseling employees and applying constructive criticism. Bilingual Recruiting Coordinator Qualifications and Requirements • Bilingual in English and Spanish required. • Great customer service skills. • Awesome communication skills. • Computer savvy and an experienced user of Microsoft Word and Excel. • Excellent problem-solving skills. • Reliable transportation and valid Driver's License with proof of insurance. • Previous staffing experience is a plus, but not required. • Previous inside sales and/or recruiting experience is a plus, but not required. Benefits We provide a world-class total rewards program that includes market-competitive pay, rich healthcare, and other benefits, including: • Monthly bonus program • Two weeks of vacation available upon weekly accrual within the first 90 days of service • 48 hours per calendar year of Paid Personal Time • 7 paid holidays • Medical, Dental, Vision, and Gap insurance • 401(K) with 25% company contribution • Life Insurance that is 100% paid by the company. • Short-term & Long-Term Disability that is 100% paid by the company. • Accidental Death and Dismemberment Insurance that is paid 100% by the company. Click Apply Now to submit your application About Automation Personnel Services Automation Personnel Services is a highly recognized staffing agency with over 30 years of experience in manufacturing and light-industrial staffing. Our accolades include: • 11-time consecutive winner of the ClearlyRated Best of Staffing Client Award (). • Winner of the ClearlyRated Best of Staffing Talent Award (). • Recipient of the Safety Standard of Excellence Award by the American Staffing Association. • Named one of the Best Staffing Companies to Work For by CIO Views Magazine. • Consistently ranked among the top U.S. staffing agencies by Staffing Industry Analysts (SIA). Your career upgrade starts here! Equal Opportunity Employer APSDallasMetro
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As we continue to expand and transform the primary care experience, we're looking for a OfficeCoordinator (Internally called Practice Coordinator) to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! As a Practice Coordinator at One Medical, you will be the onsite lead and support your practice team members in delivering the highest quality and best experience to our patients. You will be responsible for championing best practices with our patients and team members to ensure the practice runs smoothly with a focus on operational excellence, active daily management, scheduling, inventory management, and facilities management. The Practice Coordinator is the subject matter expert on workflows and processes and serves as the practice team's main point of contact for daily clinical operational oversight. You will motivate, support, and under direction of your Operations Manager, provide direction, and coach your teammates to ensure consistent high performance of the practice and support your team through change and growth. You are proficient in the art of customer-service, support roles, administrative work, and motivating a team or peers, especially through times of change. You are skilled in nuanced patient communication with an emphasis on consistent high quality patient-centered experiences, and foster open communication with team members. You are currently looking for your next opportunity to support and lead a team at an organization that is transforming healthcare. If this sounds like you, we would love to connect. What you'll likely work on: Ensure operational readiness of the practice through regular team check ins, review of staffing, monitoring of task queues, adherence to standard work, and conducting end of month practice operations such as publishing shift schedules for both administrative and clinical team members Provide team support and leadership through training, coaching, and mentoring of team members and team recognition Drive performance improvement though active daily management, including office huddle facilitation and monitoring performance metrics Perform inventory management including ordering and receiving supplies, expiration tracking, waste minimization, and completing counts Support the financial health of the practice through office budget review and managing copay and revenue cycle Monitor and own Net Promoter Score (NPS) responses and respond to service recovery cases, escalating to the Operations Manager as needed In partnership with with Clinical Leadership and the Operations Manager, support quality health outcomes, patient safety, regulatory compliance, and implement improvement initiatives to manage population health Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, and strong knowledge of billing and insurance All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectation, perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization, and supporting facility, security, and IT requests as encountered Clinical duties may include providing best in class venipuncture services on a population ranging from pediatrics to geriatrics, and performing and assisting with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs What you'll need: At least 1 year of experience in a supervisory or lead role in high touch customer service or patient facing healthcare Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board Proven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams Strong written and verbal communication skills Proven track record of leading successful change management and process improvement efforts preferred Experience in healthcare, with a solid understanding of billing and insurance, is preferred Physical Demands: Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods. One Medical is committed to fair and equitable compensation practices The range for this role is $29.00 to $31.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full-time role, working 40 hours per week, based in-person with our team and patients at our Hoboken, NJ with 8 hour shifts generally taking place Monday - Friday between 7:30a - 6:00p. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.
09/09/2026
Full time
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As we continue to expand and transform the primary care experience, we're looking for a OfficeCoordinator (Internally called Practice Coordinator) to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! As a Practice Coordinator at One Medical, you will be the onsite lead and support your practice team members in delivering the highest quality and best experience to our patients. You will be responsible for championing best practices with our patients and team members to ensure the practice runs smoothly with a focus on operational excellence, active daily management, scheduling, inventory management, and facilities management. The Practice Coordinator is the subject matter expert on workflows and processes and serves as the practice team's main point of contact for daily clinical operational oversight. You will motivate, support, and under direction of your Operations Manager, provide direction, and coach your teammates to ensure consistent high performance of the practice and support your team through change and growth. You are proficient in the art of customer-service, support roles, administrative work, and motivating a team or peers, especially through times of change. You are skilled in nuanced patient communication with an emphasis on consistent high quality patient-centered experiences, and foster open communication with team members. You are currently looking for your next opportunity to support and lead a team at an organization that is transforming healthcare. If this sounds like you, we would love to connect. What you'll likely work on: Ensure operational readiness of the practice through regular team check ins, review of staffing, monitoring of task queues, adherence to standard work, and conducting end of month practice operations such as publishing shift schedules for both administrative and clinical team members Provide team support and leadership through training, coaching, and mentoring of team members and team recognition Drive performance improvement though active daily management, including office huddle facilitation and monitoring performance metrics Perform inventory management including ordering and receiving supplies, expiration tracking, waste minimization, and completing counts Support the financial health of the practice through office budget review and managing copay and revenue cycle Monitor and own Net Promoter Score (NPS) responses and respond to service recovery cases, escalating to the Operations Manager as needed In partnership with with Clinical Leadership and the Operations Manager, support quality health outcomes, patient safety, regulatory compliance, and implement improvement initiatives to manage population health Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, and strong knowledge of billing and insurance All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectation, perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization, and supporting facility, security, and IT requests as encountered Clinical duties may include providing best in class venipuncture services on a population ranging from pediatrics to geriatrics, and performing and assisting with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs What you'll need: At least 1 year of experience in a supervisory or lead role in high touch customer service or patient facing healthcare Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board Proven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams Strong written and verbal communication skills Proven track record of leading successful change management and process improvement efforts preferred Experience in healthcare, with a solid understanding of billing and insurance, is preferred Physical Demands: Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods. One Medical is committed to fair and equitable compensation practices The range for this role is $29.00 to $31.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full-time role, working 40 hours per week, based in-person with our team and patients at our Hoboken, NJ with 8 hour shifts generally taking place Monday - Friday between 7:30a - 6:00p. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.
Job Description Job Description POSITION: Supervisor of CASA Volunteers/Staff Advocate DEPARTMENT: Probate Court JOB CATEGORY:COMOT (Computer, Office Machine Operation, Technician) SALARY: Up to $48,253/year STATUS:Full Time FLSA STATUS:Non-exempt DATES: date open until date closed/filled To perform this position successfully, an individual must be able to perform each essential function.The requirements listed in this document are representative of the knowledge, skill, and/or abilities required. St. Joseph County provides reasonable accommodations to qualified employees and applicants with known disabilities who require accommodation to complete the application process or perform essential functions of the job unless those accommodations would present an undue hardship. Incumbent serves as Supervisor of CASA Volunteers/Staff Advocate for the St. Joseph County Court Appointed Special Advocate Program (CASA), responsible for supervising activities of department volunteers and serving as a child advocate. The role of the Staff Advocate is separate and distinct from that of a CASA (Court Appointed Special Advocate) volunteer. Appointment of a CASA volunteer remains the preferred model of providing an advocate for abused and neglected children, and it is the goal that every child in a dependency proceeding be appointed a CASA volunteer. When that is not possible, however, appointment of a Staff Advocate to serve as the child's advocate may occur. This position combines the Supervisor of CASA Volunteers and Staff Advocate responsibilities. This is a grant funded position. Benefits Affordable Medical, Dental, and Vision Plans Paid Time Off (PTO) with generous accruals Employer Paid Life Insurance coverage Short-Term and Long-Term Disability (STD/LTD) Flexible Spending Accounts (FSA) for healthcare and dependent care Gym Membership Discounts to encourage wellness Employer-Funded PERF (Public Employees' Retirement Fund) Access to additional voluntary benefits and resources Responsibilities Supervision of CASA volunteers who are assigned by the Probate Court to advocate for the best interests of a child who has been adjudicated a Child In Need of Services (CHINS). Responsible for maintaining personal telephone contact with assigned CASA volunteer a minimum of once a month and having knowledge of the status of each case that has been assigned. Assign new cases to CASA volunteers in a timely manner. Attend weekly staff meeting. Conducts case conferences with volunteers on an as needed basis. Provides support and assistance to volunteers during home visits if requested. Informs volunteers in a timely manner of court hearings, case conferences, or meetings. Represents volunteers in court when necessary and/or requested. Offers guidance to CASA volunteers in preparation of court reports, if necessary. Informs CASA Program Coordinator of any changes in status, address, telephone number, e-mail address, or fax number of CASA volunteers and/or service providers. Maintains current and accurate office data for each case assigned. Maintains current and accurate statistical information on status of each child, case, and CASA volunteer. Maintains any other form used to gather statistical or outcome information. Assists in preparing CASA volunteer for trial by arranging a meeting with the Executive Director, volunteer, DCS Family Case Manager, and attorneys regarding the case. Assists with volunteer recruitment, screening and training; fielding inquiries, reviewing applications, participates in volunteer interviews, assists in planning training sessions on an as needed basis and when requested by the Executive Director. Participates in planning and implementation of ongoing in-service training. Represents Executive Director when requested. Has working knowledge of the Juvenile Justice Center's QUEST computer system and Optima database system. Attend appropriate training, conferences, or work-shops that will enhance job performance. Client confidentiality required. Perform additional tasks necessary and requested for the overall operation of the agency. The Staff Advocate will ensure that children to whom they are appointed receive sound advocacy and early permanency planning. Complete program's initial training session for volunteer advocates. Upon initial appointment to a case, interview the child, parents, relatives, foster parents, teachers, DCS Family Case Manager, and others involved with the situation. Review all records relevant to the case. Participate in development of initial case plans when possible. Visit each child assigned in placement setting at least monthly. Visit each child's school and interview teachers/other staff regarding school performance at least quarterly. Discuss day to day functioning of each child with parents/relatives/caregiver at least quarterly. Meet with service providers prior to review hearings and permanency hearings. Attend Child and Family Team Meetings (CFTMs) on each case. Identify whether active and reasonable efforts to reunify the child and his/her birth family are being provided. Monitor implementation of and progress with court-ordered services and plan. Bring unmet needs and/or other concerns to attention of DCS Family Case Manager. Participate in regular case staffing with CASA Executive Director. Write and submit reports to the court. Attend all review and permanency court hearings on each case, and be prepared to take notes on all cases heard in court. Maintain accurate and up-to-date electronic case files. Assist with completion of case statistics reports as requested. Complete work time sheets. Qualifications Minimum two years experience in case management in a human services setting preferred. Knowledge of the juvenile court process with experience working with at-risk children and their families required. Excellent written and verbal communication skills, ability to meet deadlines in a fast paced office. Ability to supervise and work with a diversified population is required. Ability to supervise and work with a diversified population is required. Valid driver's license and automobile liability insurance required. Education/Experience Baccalaureate degree from an accredited college/university in social work, psychology, sociology or a related field preferred. Physical Requirements Incumbent performs a majority of duties in a standard office environment, involving sitting/walking at will, sitting for long periods, lifting/carrying objects weighing less than 25 pounds, pushing/pulling objects, keyboarding, close vision, speaking clearly, hearing sounds/communication, and handling/grasping/fingering objects. Incumbent maintains considerable contact with the public and may be exposed to hostile/argumentative individuals. Incumbent occasionally works extended, evening and/or weekend hours and travels out of town for training/conferences, sometimes overnight.
09/08/2026
Full time
Job Description Job Description POSITION: Supervisor of CASA Volunteers/Staff Advocate DEPARTMENT: Probate Court JOB CATEGORY:COMOT (Computer, Office Machine Operation, Technician) SALARY: Up to $48,253/year STATUS:Full Time FLSA STATUS:Non-exempt DATES: date open until date closed/filled To perform this position successfully, an individual must be able to perform each essential function.The requirements listed in this document are representative of the knowledge, skill, and/or abilities required. St. Joseph County provides reasonable accommodations to qualified employees and applicants with known disabilities who require accommodation to complete the application process or perform essential functions of the job unless those accommodations would present an undue hardship. Incumbent serves as Supervisor of CASA Volunteers/Staff Advocate for the St. Joseph County Court Appointed Special Advocate Program (CASA), responsible for supervising activities of department volunteers and serving as a child advocate. The role of the Staff Advocate is separate and distinct from that of a CASA (Court Appointed Special Advocate) volunteer. Appointment of a CASA volunteer remains the preferred model of providing an advocate for abused and neglected children, and it is the goal that every child in a dependency proceeding be appointed a CASA volunteer. When that is not possible, however, appointment of a Staff Advocate to serve as the child's advocate may occur. This position combines the Supervisor of CASA Volunteers and Staff Advocate responsibilities. This is a grant funded position. Benefits Affordable Medical, Dental, and Vision Plans Paid Time Off (PTO) with generous accruals Employer Paid Life Insurance coverage Short-Term and Long-Term Disability (STD/LTD) Flexible Spending Accounts (FSA) for healthcare and dependent care Gym Membership Discounts to encourage wellness Employer-Funded PERF (Public Employees' Retirement Fund) Access to additional voluntary benefits and resources Responsibilities Supervision of CASA volunteers who are assigned by the Probate Court to advocate for the best interests of a child who has been adjudicated a Child In Need of Services (CHINS). Responsible for maintaining personal telephone contact with assigned CASA volunteer a minimum of once a month and having knowledge of the status of each case that has been assigned. Assign new cases to CASA volunteers in a timely manner. Attend weekly staff meeting. Conducts case conferences with volunteers on an as needed basis. Provides support and assistance to volunteers during home visits if requested. Informs volunteers in a timely manner of court hearings, case conferences, or meetings. Represents volunteers in court when necessary and/or requested. Offers guidance to CASA volunteers in preparation of court reports, if necessary. Informs CASA Program Coordinator of any changes in status, address, telephone number, e-mail address, or fax number of CASA volunteers and/or service providers. Maintains current and accurate office data for each case assigned. Maintains current and accurate statistical information on status of each child, case, and CASA volunteer. Maintains any other form used to gather statistical or outcome information. Assists in preparing CASA volunteer for trial by arranging a meeting with the Executive Director, volunteer, DCS Family Case Manager, and attorneys regarding the case. Assists with volunteer recruitment, screening and training; fielding inquiries, reviewing applications, participates in volunteer interviews, assists in planning training sessions on an as needed basis and when requested by the Executive Director. Participates in planning and implementation of ongoing in-service training. Represents Executive Director when requested. Has working knowledge of the Juvenile Justice Center's QUEST computer system and Optima database system. Attend appropriate training, conferences, or work-shops that will enhance job performance. Client confidentiality required. Perform additional tasks necessary and requested for the overall operation of the agency. The Staff Advocate will ensure that children to whom they are appointed receive sound advocacy and early permanency planning. Complete program's initial training session for volunteer advocates. Upon initial appointment to a case, interview the child, parents, relatives, foster parents, teachers, DCS Family Case Manager, and others involved with the situation. Review all records relevant to the case. Participate in development of initial case plans when possible. Visit each child assigned in placement setting at least monthly. Visit each child's school and interview teachers/other staff regarding school performance at least quarterly. Discuss day to day functioning of each child with parents/relatives/caregiver at least quarterly. Meet with service providers prior to review hearings and permanency hearings. Attend Child and Family Team Meetings (CFTMs) on each case. Identify whether active and reasonable efforts to reunify the child and his/her birth family are being provided. Monitor implementation of and progress with court-ordered services and plan. Bring unmet needs and/or other concerns to attention of DCS Family Case Manager. Participate in regular case staffing with CASA Executive Director. Write and submit reports to the court. Attend all review and permanency court hearings on each case, and be prepared to take notes on all cases heard in court. Maintain accurate and up-to-date electronic case files. Assist with completion of case statistics reports as requested. Complete work time sheets. Qualifications Minimum two years experience in case management in a human services setting preferred. Knowledge of the juvenile court process with experience working with at-risk children and their families required. Excellent written and verbal communication skills, ability to meet deadlines in a fast paced office. Ability to supervise and work with a diversified population is required. Ability to supervise and work with a diversified population is required. Valid driver's license and automobile liability insurance required. Education/Experience Baccalaureate degree from an accredited college/university in social work, psychology, sociology or a related field preferred. Physical Requirements Incumbent performs a majority of duties in a standard office environment, involving sitting/walking at will, sitting for long periods, lifting/carrying objects weighing less than 25 pounds, pushing/pulling objects, keyboarding, close vision, speaking clearly, hearing sounds/communication, and handling/grasping/fingering objects. Incumbent maintains considerable contact with the public and may be exposed to hostile/argumentative individuals. Incumbent occasionally works extended, evening and/or weekend hours and travels out of town for training/conferences, sometimes overnight.
Family Medicine Associates of Conroe
Conroe, Texas
Job Description Job Description About the Position Family Medicine Associates of Conroe (FMAC) is seeking an experienced, highly organized, and results-driven Clinic Coordinator / Practice Administrator to oversee the administrative and business operations of our private medical practice. Reporting directly to the Medical Director, this individual will serve as a key member of practice leadership and will be responsible for ensuring that the clinic operates efficiently, professionally, and in accordance with established policies and standards. This position oversees clinic operations, human resources, staffing, hiring and onboarding, employee training and performance, payroll administration, financial administration, policy implementation, compliance, and operational improvement. This is not an entry-level administrative position. We are seeking an experienced healthcare leader who is comfortable taking ownership of operations, managing employees, solving problems independently, maintaining accountability, and working directly with physicians and practice leadership. Key Responsibilities Practice Operations & Administration Oversee the day-to-day administrative and business operations of the practice. Ensure efficient clinic workflow, appropriate staffing, and smooth daily operations. Identify operational challenges and implement practical, timely solutions. Develop, maintain, and improve administrative systems, workflows, and procedures. Work directly with the Medical Director, physicians, and providers regarding operational needs and priorities. Coordinate administrative projects and practice initiatives. Help establish and monitor operational goals and performance expectations. Anticipate practice needs and proactively address issues before they interfere with patient care or business operations. Leadership & Employee Management Provide direct leadership, supervision, and support to clinic employees. Establish clear expectations and maintain accountability for employee performance, attendance, professionalism, and conduct. Coordinate staff schedules, coverage, PTO requests, call-outs, and staffing changes. Monitor employee performance and provide coaching, feedback, and corrective action when appropriate. Participate in employee performance evaluations and improvement plans. Address employee concerns and workplace issues professionally and consistently. Promote effective communication, teamwork, professionalism, and a positive workplace culture. Ensure staff understand their responsibilities and follow established policies and procedures. Human Resources, Hiring & Onboarding Coordinate recruitment and hiring for clinical and administrative support positions. Review applicants, conduct or participate in interviews, and assist with candidate selection. Coordinate pre-employment requirements, reference checks, and new-hire documentation. Oversee employee orientation and onboarding. Develop and maintain structured training processes for new and existing employees. Conduct or coordinate 30-, 60-, and 90-day employee performance reviews. Identify training needs and opportunities for employee development and cross-training. Maintain appropriate personnel documentation and administrative HR records. Assist with employee relations, disciplinary matters, and performance improvement. Payroll & Financial Administration Coordinate payroll and employee timekeeping administration. Review time records for accuracy and resolve discrepancies prior to payroll processing. Monitor attendance, overtime, PTO, and other payroll-related information. Maintain appropriate payroll documentation and records. Assist leadership with financial and business administration as assigned. Support budgeting, expense monitoring, vendor coordination, and operational reporting as applicable. Maintain strict confidentiality regarding payroll, personnel, financial, and business information. Policies, Compliance & Practice Standards Implement and consistently enforce FMAC policies, procedures, and workplace standards. Ensure staff understand and comply with FMAC's established policies and Rules of the Road. Promote compliance with HIPAA, patient privacy requirements, and applicable healthcare regulations. Maintain confidentiality of patient, personnel, financial, and proprietary business information. Assist in developing and updating policies, procedures, training materials, and administrative systems. Maintain appropriate documentation and ensure established processes are followed consistently. Professional Development & Practice Improvement Continuously identify opportunities to improve clinic efficiency, employee performance, patient experience, and business operations. Participate in relevant conferences, educational workshops, and healthcare-management training. Attend Privia-sponsored conferences, workshops, and educational programs as requested. Maintain current knowledge of healthcare administration, family medicine operations, practice management, and small-business operations. Bring relevant best practices and improvement opportunities to practice leadership. Required Qualifications Applicants must meet the following minimum requirements: Bachelor's degree from an accredited college or university required. Minimum of 3 years of healthcare management, medical practice management, clinic administration, or comparable healthcare leadership experience required. Demonstrated experience directly supervising and managing employees. Experience with hiring, onboarding, employee training, scheduling, timekeeping/payroll, and performance management. Strong understanding of medical office operations and patient workflow. Experience working with physicians, advanced practice providers, and healthcare staff. Strong computer and business-technology skills. Ability to maintain strict confidentiality and appropriately handle sensitive employee, patient, financial, and business information. Candidates who do not meet the bachelor's degree and healthcare-management experience requirements will not be considered. Preferred Qualifications Master of Business Administration (MBA), Master of Healthcare Administration (MHA), or related graduate degree preferred. Previous management experience in a private physician practice or outpatient medical clinic. Experience with Privia or a similar physician-practice organization. Experience with electronic health record (EHR) and practice-management systems. Experience with payroll, budgeting, financial reporting, vendor management, or other medical-practice business functions. Experience developing policies, procedures, employee training programs, or operational workflows. The Successful Candidate The right person for this position will be more than an administrator. We are looking for a leader who takes ownership of the practice's operations. Successful candidates will demonstrate: Strong leadership and sound professional judgment. Initiative and the ability to work independently. Excellent organization and attention to detail. Exceptional follow-through and personal accountability. Strong problem-solving and decision-making abilities. Confidence managing employees and addressing performance concerns. Ability to have difficult conversations professionally and respectfully. Ability to prioritize competing demands in a fast-paced medical environment. Excellent written and verbal communication. Ability to recognize problems, develop solutions, and communicate appropriately with leadership. Professionalism when interacting with physicians, providers, employees, patients, vendors, and business partners. A desire to continuously improve systems, processes, and team performance. We are particularly interested in candidates who can balance being supportive and approachable with maintaining high standards and accountability. Work Schedule This is a full-time, in-person leadership position in Conroe, Texas. Regular office hours are generally: Monday-Thursday: 7:30 a.m. - 5:00 p.m. Friday: 7:30 a.m. - 4:00 p.m. The Clinic Coordinator / Practice Administrator is expected to work the hours necessary to meet the operational needs of the practice. Occasional Saturday work, meetings, conferences, educational workshops, or additional hours may be required. Benefits Eligible employees may have access to: Paid Time Off (PTO) 401(k) retirement plan Dental insurance Vision insurance Performance-based bonus opportunities Travel stipend Professional development and continuing education opportunities Eligibility, waiting periods, contributions, and other benefit terms are governed by FMAC policies and applicable benefit plans. About Family Medicine Associates of Conroe Family Medicine Associates of Conroe . click apply for full job details
09/06/2026
Full time
Job Description Job Description About the Position Family Medicine Associates of Conroe (FMAC) is seeking an experienced, highly organized, and results-driven Clinic Coordinator / Practice Administrator to oversee the administrative and business operations of our private medical practice. Reporting directly to the Medical Director, this individual will serve as a key member of practice leadership and will be responsible for ensuring that the clinic operates efficiently, professionally, and in accordance with established policies and standards. This position oversees clinic operations, human resources, staffing, hiring and onboarding, employee training and performance, payroll administration, financial administration, policy implementation, compliance, and operational improvement. This is not an entry-level administrative position. We are seeking an experienced healthcare leader who is comfortable taking ownership of operations, managing employees, solving problems independently, maintaining accountability, and working directly with physicians and practice leadership. Key Responsibilities Practice Operations & Administration Oversee the day-to-day administrative and business operations of the practice. Ensure efficient clinic workflow, appropriate staffing, and smooth daily operations. Identify operational challenges and implement practical, timely solutions. Develop, maintain, and improve administrative systems, workflows, and procedures. Work directly with the Medical Director, physicians, and providers regarding operational needs and priorities. Coordinate administrative projects and practice initiatives. Help establish and monitor operational goals and performance expectations. Anticipate practice needs and proactively address issues before they interfere with patient care or business operations. Leadership & Employee Management Provide direct leadership, supervision, and support to clinic employees. Establish clear expectations and maintain accountability for employee performance, attendance, professionalism, and conduct. Coordinate staff schedules, coverage, PTO requests, call-outs, and staffing changes. Monitor employee performance and provide coaching, feedback, and corrective action when appropriate. Participate in employee performance evaluations and improvement plans. Address employee concerns and workplace issues professionally and consistently. Promote effective communication, teamwork, professionalism, and a positive workplace culture. Ensure staff understand their responsibilities and follow established policies and procedures. Human Resources, Hiring & Onboarding Coordinate recruitment and hiring for clinical and administrative support positions. Review applicants, conduct or participate in interviews, and assist with candidate selection. Coordinate pre-employment requirements, reference checks, and new-hire documentation. Oversee employee orientation and onboarding. Develop and maintain structured training processes for new and existing employees. Conduct or coordinate 30-, 60-, and 90-day employee performance reviews. Identify training needs and opportunities for employee development and cross-training. Maintain appropriate personnel documentation and administrative HR records. Assist with employee relations, disciplinary matters, and performance improvement. Payroll & Financial Administration Coordinate payroll and employee timekeeping administration. Review time records for accuracy and resolve discrepancies prior to payroll processing. Monitor attendance, overtime, PTO, and other payroll-related information. Maintain appropriate payroll documentation and records. Assist leadership with financial and business administration as assigned. Support budgeting, expense monitoring, vendor coordination, and operational reporting as applicable. Maintain strict confidentiality regarding payroll, personnel, financial, and business information. Policies, Compliance & Practice Standards Implement and consistently enforce FMAC policies, procedures, and workplace standards. Ensure staff understand and comply with FMAC's established policies and Rules of the Road. Promote compliance with HIPAA, patient privacy requirements, and applicable healthcare regulations. Maintain confidentiality of patient, personnel, financial, and proprietary business information. Assist in developing and updating policies, procedures, training materials, and administrative systems. Maintain appropriate documentation and ensure established processes are followed consistently. Professional Development & Practice Improvement Continuously identify opportunities to improve clinic efficiency, employee performance, patient experience, and business operations. Participate in relevant conferences, educational workshops, and healthcare-management training. Attend Privia-sponsored conferences, workshops, and educational programs as requested. Maintain current knowledge of healthcare administration, family medicine operations, practice management, and small-business operations. Bring relevant best practices and improvement opportunities to practice leadership. Required Qualifications Applicants must meet the following minimum requirements: Bachelor's degree from an accredited college or university required. Minimum of 3 years of healthcare management, medical practice management, clinic administration, or comparable healthcare leadership experience required. Demonstrated experience directly supervising and managing employees. Experience with hiring, onboarding, employee training, scheduling, timekeeping/payroll, and performance management. Strong understanding of medical office operations and patient workflow. Experience working with physicians, advanced practice providers, and healthcare staff. Strong computer and business-technology skills. Ability to maintain strict confidentiality and appropriately handle sensitive employee, patient, financial, and business information. Candidates who do not meet the bachelor's degree and healthcare-management experience requirements will not be considered. Preferred Qualifications Master of Business Administration (MBA), Master of Healthcare Administration (MHA), or related graduate degree preferred. Previous management experience in a private physician practice or outpatient medical clinic. Experience with Privia or a similar physician-practice organization. Experience with electronic health record (EHR) and practice-management systems. Experience with payroll, budgeting, financial reporting, vendor management, or other medical-practice business functions. Experience developing policies, procedures, employee training programs, or operational workflows. The Successful Candidate The right person for this position will be more than an administrator. We are looking for a leader who takes ownership of the practice's operations. Successful candidates will demonstrate: Strong leadership and sound professional judgment. Initiative and the ability to work independently. Excellent organization and attention to detail. Exceptional follow-through and personal accountability. Strong problem-solving and decision-making abilities. Confidence managing employees and addressing performance concerns. Ability to have difficult conversations professionally and respectfully. Ability to prioritize competing demands in a fast-paced medical environment. Excellent written and verbal communication. Ability to recognize problems, develop solutions, and communicate appropriately with leadership. Professionalism when interacting with physicians, providers, employees, patients, vendors, and business partners. A desire to continuously improve systems, processes, and team performance. We are particularly interested in candidates who can balance being supportive and approachable with maintaining high standards and accountability. Work Schedule This is a full-time, in-person leadership position in Conroe, Texas. Regular office hours are generally: Monday-Thursday: 7:30 a.m. - 5:00 p.m. Friday: 7:30 a.m. - 4:00 p.m. The Clinic Coordinator / Practice Administrator is expected to work the hours necessary to meet the operational needs of the practice. Occasional Saturday work, meetings, conferences, educational workshops, or additional hours may be required. Benefits Eligible employees may have access to: Paid Time Off (PTO) 401(k) retirement plan Dental insurance Vision insurance Performance-based bonus opportunities Travel stipend Professional development and continuing education opportunities Eligibility, waiting periods, contributions, and other benefit terms are governed by FMAC policies and applicable benefit plans. About Family Medicine Associates of Conroe Family Medicine Associates of Conroe . click apply for full job details
Job Summary Coordinates and Delivers Occupational or Physical Therapy services and develops and supervises the therapy related clinical care for Occupational Therapy, Physical Therapy, and Speech Therapy in accordance with the philosophy and objectives established for the clinic and department. This role will oversee inpatient and outpatient therapy services. Performance: Position Specific Essential Functions Able to self-assess, self-correct, and self-direct; to identify needs and sources of learning, and continually seek new knowledge and understanding through participation in professional organizations, educational programs, current literature, in-service meetings, peer case review, workshops, etc. Shares new knowledge with coworkers. Establishes rapport and works cooperatively and effectively with interdisciplinary team members including patients, physicians, families, colleagues, and other health care professionals throughout patient s intervention programs. Effectively handles cultural and ethnic diversity issues. Effectively communications with interdisciplinary team members including patients, physicians, families, colleagues, and other healthcare professionals (i.e. verbal, non-verbal, reading, writing, and listening) for varied audiences and purpose. Identifies sources of professional feedback, seeks out professional feedback, and provides professional feedback to effectively improver personal interactions. Ability to question logically, to identify, generate and evaluate elements of logical argument, to recognize and differentiate facts and assumptions, and to distinguish between the relevant and the irrelevant. Recognize and defines problems, analyzes data, develops, and implements solutions and evaluates outcomes. Maintains department policies, procedures, objectives, and quality improvement programs. Follows safety and infection control policies/procedures. Assists with maintenance of departmental supplies and equipment. Participates and positively promotes department program development and cohesion. Identifies sources of stress and develops effective coping behaviors/strategies. Assists withs student training by accepting the role as clinical instructor and promoting student education within the profession. Completes required student assessments timely and receives positive feedback assessments from their student and school. Assists in orientating, training, and mentoring staff. Accepts the mentor role willingly and assists in ensuring that appropriate department orientation is completed in a timely manner. Nurtures other team members and builds productive relationships across the immediate work team and with other area that impact the patient experience. Actively listens to others, encourages others opinions, and help problem-solve. Acknowledges others for their ideas and efforts while positively contributing to the work plan. Readily accepts and promotes change. Evaluates patients, gathering data from a variety of sources, assesses patient s performance, and determines levels of function and intervention needs. Develops and implements individualized treatment programs for patients needing services. Updating selected activities and/or tasks to promote and maintain health and achieve treatment goals. Establishes and modifies intervention goals and strategies for patient s treatment programs based on ongoing evaluations and in accordance to the profession and organization standards. Prepares written documentation as required by the profession and the department. Effectively assists in discharge planning and effectively communicates patients discharge needs with interdisciplinary team. Assist in identifying the need for the most appropriate and cost-effective adaptive equipment and training in order to help patients regain maximum, physical function. Promotes and utilizes evidence-based practice. Participates in evidence-based activities such as department journal clubs, in-services, etc. Coordinates and delivers therapy services and supervises the clinical care and the care processes on the assigned unit, in accordance with the philosophy and objectives established for the hospital and department. Effectively and efficiently coordinates and regulate the logistics in the assigned department. Maintains effective and open communication with the therapists, physicians, nurses, managers, and directors on the assigned unit, in accordance with the philosophy and objectives established by the hospital and department. Effectively manages conflict and handles conflict in a timely manner, in accordance with the philosophy and objectives established for the hospital and department. Maintains knowledge and educates staff regarding department policies and procedures, objectives and quality assurance/improvement programs, safety, environmental, and infection control as it pertains to the assigned unit. Participates and promotes departmental program development and assists in developing and coordinating annual competency training. Ensures therapy staff completes required documentation, including client records, service reports, and administrative paperwork thoroughly and in a timely manner. Assists and coordinates daily staffing for assigned unit including daily communication with other coordinators to effectively and efficiently meet the staffing needs of each unit. Effectively and efficiently assists in the management of the department s budgets including ensuring therapists meet expected productivity standards. Performs other duties as assigned. Qualifications Education Required High School Diploma, GED, or equivalent Doctorate degree in Physical Therapy, or, Master s Degree in Occupational Therapy or higher Experience: Preferred Five years of clinical experience Certification/Licensure: Required Licensed Physical Therapist or Occupational Therapist
09/05/2026
Full time
Job Summary Coordinates and Delivers Occupational or Physical Therapy services and develops and supervises the therapy related clinical care for Occupational Therapy, Physical Therapy, and Speech Therapy in accordance with the philosophy and objectives established for the clinic and department. This role will oversee inpatient and outpatient therapy services. Performance: Position Specific Essential Functions Able to self-assess, self-correct, and self-direct; to identify needs and sources of learning, and continually seek new knowledge and understanding through participation in professional organizations, educational programs, current literature, in-service meetings, peer case review, workshops, etc. Shares new knowledge with coworkers. Establishes rapport and works cooperatively and effectively with interdisciplinary team members including patients, physicians, families, colleagues, and other health care professionals throughout patient s intervention programs. Effectively handles cultural and ethnic diversity issues. Effectively communications with interdisciplinary team members including patients, physicians, families, colleagues, and other healthcare professionals (i.e. verbal, non-verbal, reading, writing, and listening) for varied audiences and purpose. Identifies sources of professional feedback, seeks out professional feedback, and provides professional feedback to effectively improver personal interactions. Ability to question logically, to identify, generate and evaluate elements of logical argument, to recognize and differentiate facts and assumptions, and to distinguish between the relevant and the irrelevant. Recognize and defines problems, analyzes data, develops, and implements solutions and evaluates outcomes. Maintains department policies, procedures, objectives, and quality improvement programs. Follows safety and infection control policies/procedures. Assists with maintenance of departmental supplies and equipment. Participates and positively promotes department program development and cohesion. Identifies sources of stress and develops effective coping behaviors/strategies. Assists withs student training by accepting the role as clinical instructor and promoting student education within the profession. Completes required student assessments timely and receives positive feedback assessments from their student and school. Assists in orientating, training, and mentoring staff. Accepts the mentor role willingly and assists in ensuring that appropriate department orientation is completed in a timely manner. Nurtures other team members and builds productive relationships across the immediate work team and with other area that impact the patient experience. Actively listens to others, encourages others opinions, and help problem-solve. Acknowledges others for their ideas and efforts while positively contributing to the work plan. Readily accepts and promotes change. Evaluates patients, gathering data from a variety of sources, assesses patient s performance, and determines levels of function and intervention needs. Develops and implements individualized treatment programs for patients needing services. Updating selected activities and/or tasks to promote and maintain health and achieve treatment goals. Establishes and modifies intervention goals and strategies for patient s treatment programs based on ongoing evaluations and in accordance to the profession and organization standards. Prepares written documentation as required by the profession and the department. Effectively assists in discharge planning and effectively communicates patients discharge needs with interdisciplinary team. Assist in identifying the need for the most appropriate and cost-effective adaptive equipment and training in order to help patients regain maximum, physical function. Promotes and utilizes evidence-based practice. Participates in evidence-based activities such as department journal clubs, in-services, etc. Coordinates and delivers therapy services and supervises the clinical care and the care processes on the assigned unit, in accordance with the philosophy and objectives established for the hospital and department. Effectively and efficiently coordinates and regulate the logistics in the assigned department. Maintains effective and open communication with the therapists, physicians, nurses, managers, and directors on the assigned unit, in accordance with the philosophy and objectives established by the hospital and department. Effectively manages conflict and handles conflict in a timely manner, in accordance with the philosophy and objectives established for the hospital and department. Maintains knowledge and educates staff regarding department policies and procedures, objectives and quality assurance/improvement programs, safety, environmental, and infection control as it pertains to the assigned unit. Participates and promotes departmental program development and assists in developing and coordinating annual competency training. Ensures therapy staff completes required documentation, including client records, service reports, and administrative paperwork thoroughly and in a timely manner. Assists and coordinates daily staffing for assigned unit including daily communication with other coordinators to effectively and efficiently meet the staffing needs of each unit. Effectively and efficiently assists in the management of the department s budgets including ensuring therapists meet expected productivity standards. Performs other duties as assigned. Qualifications Education Required High School Diploma, GED, or equivalent Doctorate degree in Physical Therapy, or, Master s Degree in Occupational Therapy or higher Experience: Preferred Five years of clinical experience Certification/Licensure: Required Licensed Physical Therapist or Occupational Therapist
Seeking a Fulltime RN Critical Care Float Pool for NIGHT SHIFT! This position is full-time Monday through Friday, 7pm to 8am, with rotating weekends and holidays! As a Certified Great Place to Work organization, we offer: Competitive salary • Comprehensive, low-cost health insurance plans available day one • Wellness programs • Paid Time Off accruals • Tax deferred annuity and (403b) pension plan • Tuition reimbursement • Free on-site parking and train station shuttle • Childcare partnership with Children s Learning Center Responsibilities: Coordinate and deliver patient care utilizing the Nursing Process and following all established standards of practice within State and Federal guidelines. Provide supervision of non-RN personnel and act as a resource for ancillary staff on assigned unit. Supervise unit activities when assigned to charge or clinical coordinator role. Act as preceptor to new staff and/or students as requested. Adhere to all Stamford Hospital s policies and procedures, including the Code of Conduct and Corporate Compliance Program. Provide safe and therapeutic care using the values inherent in our hospital culture. The Float pool RN is used as an adjunct throughout the entire organization to ensure each nursing unit is adequately staffed to provide optimum nursing care to all patients. Provides direct patient care and advocates for patients in an assigned nursing unit, based upon the staffing needs of the hospital. Assesses patient s physical and psychosocial condition throughout the continuum of care. Develops and communicate patient plan of care reflecting patient issues and proposed interventions to achieve desired patient outcome. Collaborates with patient, family and healthcare team in implementing plan of care Provides education as indicated after assessing the learning needs of the patient and family Communicates effectively with all members of the health care team and related departments to provide accurate information about the care of the patients. Formulates and maintains effective working relationships with peer, managers and other team members. Displays a positive attitude and works to achieve an environment of respect, accountability, teamwork, integrity, and compassion. Does not support or take part in disruptive or negative behavior. Respects and protects the patient s rights to confidentiality and privacy and discloses information only for professional purposes which are in the patient s best interests with full consideration of their legal rights. Practices the 5 rights to patient safety when administering medications, blood or blood products and treatments. (right patient, right medication, right route, right dose, right time) Responds to crisis in a calm, efficient manner, directing others concisely. Evaluates patient outcomes, effectiveness of plan of care and readiness for discharge and/or continuing care. Revise plan of care as needed and appropriately refer for additional services where indicated. Documents pertinent information, observations and all aspects of patient care clearly, concisely and in a timely manner. Maintains equipment and utilizes supplies in a safe, cost-effective manner Participates in and supports performance improvement and risk management activities. Participates in clinical research activities and demonstrates evidence base practice. Participates in ongoing regulatory readiness compliance. Supports hospital-wide and unit specific initiatives (e.g. Planetree, Magnet, Stroke Certification, Joint Certification, etc.) Participates in the development and implementation of goals, objectives, policies and procedures and standards of care, which contribute to the achievement of the organization s strategic plan Completes required continuous training and education, including department specific requirements Takes responsibility for own professional development. Stamford Hospital encourages nurses to actively seek ways to enhance professional knowledge and competence through participation in professional nursing organizations. Complies with hospital attendance policy and department staffing policy and rotations. Adheres to hospital and department specific dress code policy. Complies with hospital and departmental policies and procedures and adheres to external agency requirements. Performs other related duties as assigned or requested in order to maintain a high level of service. Qualifications: Graduate of an accredited School of Nursing. Valid license as Registered Nurse in Connecticut. Minimum of 2 years of critical care experience either ED or ICU. BSN strongly preferred. BLS & ACLS required NIHSS & PALS (obtain by the end of the orientation period) TNCC preferred Maintain minimum of 6 contact hours annually. We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of the community and patients we serve.
09/04/2026
Full time
Seeking a Fulltime RN Critical Care Float Pool for NIGHT SHIFT! This position is full-time Monday through Friday, 7pm to 8am, with rotating weekends and holidays! As a Certified Great Place to Work organization, we offer: Competitive salary • Comprehensive, low-cost health insurance plans available day one • Wellness programs • Paid Time Off accruals • Tax deferred annuity and (403b) pension plan • Tuition reimbursement • Free on-site parking and train station shuttle • Childcare partnership with Children s Learning Center Responsibilities: Coordinate and deliver patient care utilizing the Nursing Process and following all established standards of practice within State and Federal guidelines. Provide supervision of non-RN personnel and act as a resource for ancillary staff on assigned unit. Supervise unit activities when assigned to charge or clinical coordinator role. Act as preceptor to new staff and/or students as requested. Adhere to all Stamford Hospital s policies and procedures, including the Code of Conduct and Corporate Compliance Program. Provide safe and therapeutic care using the values inherent in our hospital culture. The Float pool RN is used as an adjunct throughout the entire organization to ensure each nursing unit is adequately staffed to provide optimum nursing care to all patients. Provides direct patient care and advocates for patients in an assigned nursing unit, based upon the staffing needs of the hospital. Assesses patient s physical and psychosocial condition throughout the continuum of care. Develops and communicate patient plan of care reflecting patient issues and proposed interventions to achieve desired patient outcome. Collaborates with patient, family and healthcare team in implementing plan of care Provides education as indicated after assessing the learning needs of the patient and family Communicates effectively with all members of the health care team and related departments to provide accurate information about the care of the patients. Formulates and maintains effective working relationships with peer, managers and other team members. Displays a positive attitude and works to achieve an environment of respect, accountability, teamwork, integrity, and compassion. Does not support or take part in disruptive or negative behavior. Respects and protects the patient s rights to confidentiality and privacy and discloses information only for professional purposes which are in the patient s best interests with full consideration of their legal rights. Practices the 5 rights to patient safety when administering medications, blood or blood products and treatments. (right patient, right medication, right route, right dose, right time) Responds to crisis in a calm, efficient manner, directing others concisely. Evaluates patient outcomes, effectiveness of plan of care and readiness for discharge and/or continuing care. Revise plan of care as needed and appropriately refer for additional services where indicated. Documents pertinent information, observations and all aspects of patient care clearly, concisely and in a timely manner. Maintains equipment and utilizes supplies in a safe, cost-effective manner Participates in and supports performance improvement and risk management activities. Participates in clinical research activities and demonstrates evidence base practice. Participates in ongoing regulatory readiness compliance. Supports hospital-wide and unit specific initiatives (e.g. Planetree, Magnet, Stroke Certification, Joint Certification, etc.) Participates in the development and implementation of goals, objectives, policies and procedures and standards of care, which contribute to the achievement of the organization s strategic plan Completes required continuous training and education, including department specific requirements Takes responsibility for own professional development. Stamford Hospital encourages nurses to actively seek ways to enhance professional knowledge and competence through participation in professional nursing organizations. Complies with hospital attendance policy and department staffing policy and rotations. Adheres to hospital and department specific dress code policy. Complies with hospital and departmental policies and procedures and adheres to external agency requirements. Performs other related duties as assigned or requested in order to maintain a high level of service. Qualifications: Graduate of an accredited School of Nursing. Valid license as Registered Nurse in Connecticut. Minimum of 2 years of critical care experience either ED or ICU. BSN strongly preferred. BLS & ACLS required NIHSS & PALS (obtain by the end of the orientation period) TNCC preferred Maintain minimum of 6 contact hours annually. We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of the community and patients we serve.
Job Number: 33 Location: Midland Supervises: Y FLSA: Exempt Division: IDD Salary: $51,904 per year. Sign on bonus may be available. Shift: M-F 8am - 5pm; may require a flexible work schedule; Assigned work hours may change as the needs of the agency and clients change Driving required: Y Travel required: Y Settings: office, field POSITION SUMMARY/JOB PURPOSE: The IDD Service Coordination Team Leader directs and trains staff responsible for IDD Service Coordination Habilitative Coordination and Collaborative Care Case Management (CCCM) services. This position ensures objective monitoring and evaluation of service delivery and provider performance as well as compliance with regulatory guidelines for service coordination, habiltiative coordination, and CCCM services. The Team Leader also serves as the PASRR Diversion Coordinator and ECC Coordinator. This position supervises IDD Service Coordinators. This position works independently, under limited supervision, reporting major activities through periodic meetings. EDUCATION, EXPERIENCE, OTHER QUALIFICATIONS: Education Required: A Bachelor's degree from an accredited college or university with a major in psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, physician assistance, gerontology, special education, educational psychology, early childhood education or early childhood intervention or a bachelor's degree with at least 30 hours of coursework in the previous fields. Experience Required: At least 2 years experience with individuals with intellectual and developmental disabilities or mental illness preferred. Registration, Certification, Licensure or other Qualifications Required: Must maintain a valid Texas Driver's license, auto liability insurance and a driving record acceptable to PermiaCare's insurance requirements. Required to pass criminal history and background checks as well as pre-employment drug screen. ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure training and provision of Service Coordination using a person centered approach focusing on the needs and desires of persons served. Review and supervise staff performance. Support continuous improvement initiatives to improve Service Coordination, habilitative coordination and CCCM. Oversee continuation, coordination and delivery of person directed plans to ensure continued services. Collaborate with other LIDDAs and private providers to ensure continuity of services. Perform tasks of Diversion Coordinator as defined in the HHSC Performance Contract. Assess persons for IDD or IDD and MI in nursing facilities. Conduct duties for Enhanced Community Coordination as defined in the HHSC Performance Contract. Identify available community living options, services, and supports to assist individuals to successfully live in the community. Provide information and assistance to IDD Service Coordinators and other LIDDA staff who facilitate diversion for individuals at risk of admission to a nursing facility. Coordinate the provision of education to IDD Service Coordinators and other LIDDA staff about available community services and about strategies to avoid nursing facility placement. Within 45-75 days of an individual's admission to a nursing facility, review the admission to ensure community living options, services and supports that could provide an alternative to a nursing facility placement have been explored and if not, refer the individual to their IDD Service Coordinator for that purpose. Report to the State the number of individuals in the Target Nursing Facility population defined as a Medicaid recipient who is 21 years of age or older with IDD, admitted to nursing facilities, diverted from nursing facilities prior to admission, and residing in a nursing facility for more than 90 days, and provide information to the State about barriers experienced in moving individuals from a nursing facility to the community as directed by supervisor. Provide administrative and supervisory duties to ensure effective operation of IDD Service Coordination. Perform tasks of Outpatient Biopsychosocial Assessment Intervention as defined in the State Performance Contract. Meet unit performance measures or targets. Maintain assigned caseload. Coordinate appropriate services to designated caseload. Enter accurate and appropriate documentation of services within timeframe required. Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures. Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes. Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements. Adhere to the Code of Conduct and Standards of Behavior policy requirements. Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times. Communicate regularly with supervisor. Open and process mail/email in a timely manner. Answer phone, collect phone messages and respond to requests timely and accurately. Maintain safe and clean working environment by complying with procedures, rules and regulations. Perform all work functions and interactions using a trauma informed approach. Display professionalism when representing PermiaCare and the program in the community. Maintain compliance with legal requirements and company policies and procedures. Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all times. Driving may be required for this position. Complete all training as assigned prior to due date. Plan, organize, assign, supervise, review, and evaluate the work of assigned employees. Participate in the hiring process and termination process of assigned employees, including recommending selection of staff to hire. Complete employee corrective actions as needed and in a timely manner. Communicate regularly with assigned employees. Ensure compliance for performance evaluations for assigned employees. Perform approval of timesheets on time. Develop, implement, and monitor new and revised operational policies and work procedures. Monitor caseloads of assigned staff and assigns work accordingly. Coordinate with Human Resources to respond to employee concerns or complaints. Establish expectations and provide employee performance feedback on an on-going basis, including ensuring understanding of performance targets and goals. Provide orientation and on-going training, mentoring, and coaching to assigned employees. Maintain quality and quantity of work performed within work unit. Fill in for subordinates when needed to ensure coverage. Assist in resolving emergencies. Identify and resolve workplace problems. Ensure direct reports are aware of adhere to PC policies and procedures. Ensure time is reported accurately. Other duties as assigned. MARGINAL DUTIES AND RESPONSIBILITIES (these duties are not designated as essential for the purposes of ADA; they are still required duties): Fill in for other staff as needed. Provide translation, if applicable. Participate in team meeting or staffings. Participate in community activities and/or attends community meetings as needed. Participate in workgroups and committees as assigned. KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES: Knowledge of IDD policies and statutes. Knowledge of HIPAA and ability to protect confidentiality. Effective multi-tasking skills. Good organizational skills. Welcoming, positive behavior. Ability to express self clearly and effectively, orally and in writing. Effective time management skills. Exceptional customer service skills, including positive attitude. Cultural sensitivity. Dependable attendance and punctuality. Knowledge of trauma informed theories, principles and practices. Flexibility and adaptability to different work environments. Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR). Reading and comprehending. Reasoning and analyzing. Ability to coordinate with various inter-agency personnel. Ability to fulfill PMAB and CPR/First Aid requirements. Ability to work independently. Good interpersonal skills, including ability to build rapport with individuals including co-workers. Ability to display comfort in interacting with individuals of diverse cultural, ethnic and economic backgrounds and with social service, healthcare, educational and criminal justice organizations, as needed. Ability to acquire and utilize new skills as the job requires. Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity . click apply for full job details
09/04/2026
Full time
Job Number: 33 Location: Midland Supervises: Y FLSA: Exempt Division: IDD Salary: $51,904 per year. Sign on bonus may be available. Shift: M-F 8am - 5pm; may require a flexible work schedule; Assigned work hours may change as the needs of the agency and clients change Driving required: Y Travel required: Y Settings: office, field POSITION SUMMARY/JOB PURPOSE: The IDD Service Coordination Team Leader directs and trains staff responsible for IDD Service Coordination Habilitative Coordination and Collaborative Care Case Management (CCCM) services. This position ensures objective monitoring and evaluation of service delivery and provider performance as well as compliance with regulatory guidelines for service coordination, habiltiative coordination, and CCCM services. The Team Leader also serves as the PASRR Diversion Coordinator and ECC Coordinator. This position supervises IDD Service Coordinators. This position works independently, under limited supervision, reporting major activities through periodic meetings. EDUCATION, EXPERIENCE, OTHER QUALIFICATIONS: Education Required: A Bachelor's degree from an accredited college or university with a major in psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, physician assistance, gerontology, special education, educational psychology, early childhood education or early childhood intervention or a bachelor's degree with at least 30 hours of coursework in the previous fields. Experience Required: At least 2 years experience with individuals with intellectual and developmental disabilities or mental illness preferred. Registration, Certification, Licensure or other Qualifications Required: Must maintain a valid Texas Driver's license, auto liability insurance and a driving record acceptable to PermiaCare's insurance requirements. Required to pass criminal history and background checks as well as pre-employment drug screen. ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure training and provision of Service Coordination using a person centered approach focusing on the needs and desires of persons served. Review and supervise staff performance. Support continuous improvement initiatives to improve Service Coordination, habilitative coordination and CCCM. Oversee continuation, coordination and delivery of person directed plans to ensure continued services. Collaborate with other LIDDAs and private providers to ensure continuity of services. Perform tasks of Diversion Coordinator as defined in the HHSC Performance Contract. Assess persons for IDD or IDD and MI in nursing facilities. Conduct duties for Enhanced Community Coordination as defined in the HHSC Performance Contract. Identify available community living options, services, and supports to assist individuals to successfully live in the community. Provide information and assistance to IDD Service Coordinators and other LIDDA staff who facilitate diversion for individuals at risk of admission to a nursing facility. Coordinate the provision of education to IDD Service Coordinators and other LIDDA staff about available community services and about strategies to avoid nursing facility placement. Within 45-75 days of an individual's admission to a nursing facility, review the admission to ensure community living options, services and supports that could provide an alternative to a nursing facility placement have been explored and if not, refer the individual to their IDD Service Coordinator for that purpose. Report to the State the number of individuals in the Target Nursing Facility population defined as a Medicaid recipient who is 21 years of age or older with IDD, admitted to nursing facilities, diverted from nursing facilities prior to admission, and residing in a nursing facility for more than 90 days, and provide information to the State about barriers experienced in moving individuals from a nursing facility to the community as directed by supervisor. Provide administrative and supervisory duties to ensure effective operation of IDD Service Coordination. Perform tasks of Outpatient Biopsychosocial Assessment Intervention as defined in the State Performance Contract. Meet unit performance measures or targets. Maintain assigned caseload. Coordinate appropriate services to designated caseload. Enter accurate and appropriate documentation of services within timeframe required. Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures. Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes. Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements. Adhere to the Code of Conduct and Standards of Behavior policy requirements. Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times. Communicate regularly with supervisor. Open and process mail/email in a timely manner. Answer phone, collect phone messages and respond to requests timely and accurately. Maintain safe and clean working environment by complying with procedures, rules and regulations. Perform all work functions and interactions using a trauma informed approach. Display professionalism when representing PermiaCare and the program in the community. Maintain compliance with legal requirements and company policies and procedures. Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all times. Driving may be required for this position. Complete all training as assigned prior to due date. Plan, organize, assign, supervise, review, and evaluate the work of assigned employees. Participate in the hiring process and termination process of assigned employees, including recommending selection of staff to hire. Complete employee corrective actions as needed and in a timely manner. Communicate regularly with assigned employees. Ensure compliance for performance evaluations for assigned employees. Perform approval of timesheets on time. Develop, implement, and monitor new and revised operational policies and work procedures. Monitor caseloads of assigned staff and assigns work accordingly. Coordinate with Human Resources to respond to employee concerns or complaints. Establish expectations and provide employee performance feedback on an on-going basis, including ensuring understanding of performance targets and goals. Provide orientation and on-going training, mentoring, and coaching to assigned employees. Maintain quality and quantity of work performed within work unit. Fill in for subordinates when needed to ensure coverage. Assist in resolving emergencies. Identify and resolve workplace problems. Ensure direct reports are aware of adhere to PC policies and procedures. Ensure time is reported accurately. Other duties as assigned. MARGINAL DUTIES AND RESPONSIBILITIES (these duties are not designated as essential for the purposes of ADA; they are still required duties): Fill in for other staff as needed. Provide translation, if applicable. Participate in team meeting or staffings. Participate in community activities and/or attends community meetings as needed. Participate in workgroups and committees as assigned. KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES: Knowledge of IDD policies and statutes. Knowledge of HIPAA and ability to protect confidentiality. Effective multi-tasking skills. Good organizational skills. Welcoming, positive behavior. Ability to express self clearly and effectively, orally and in writing. Effective time management skills. Exceptional customer service skills, including positive attitude. Cultural sensitivity. Dependable attendance and punctuality. Knowledge of trauma informed theories, principles and practices. Flexibility and adaptability to different work environments. Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR). Reading and comprehending. Reasoning and analyzing. Ability to coordinate with various inter-agency personnel. Ability to fulfill PMAB and CPR/First Aid requirements. Ability to work independently. Good interpersonal skills, including ability to build rapport with individuals including co-workers. Ability to display comfort in interacting with individuals of diverse cultural, ethnic and economic backgrounds and with social service, healthcare, educational and criminal justice organizations, as needed. Ability to acquire and utilize new skills as the job requires. Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity . click apply for full job details
The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team s patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. Benefits Include: Full Time- M-F 8-5 in Office- In the field with team 4/6 times per month Salaried Competitive compensation Generous PTO Tuition Reimbursement Mileage Reimbursement Health (Including Dental & Vision), Life and Disability Insurance Roadside Assistance 401(k) plan with numerous investment options and generous company match Pre-tax healthcare and dependent care flexible spending accounts Patient Care Services Directs all patient care services for the team, including volunteer and bereavement, and ensures that services are rendered as integrated components of the interdisciplinary plan of care. Reviews information on all pending patient admissions, all new admissions (assessments and history) and alive discharges to assure that eligibility and appropriateness criteria are met. Collaborates with both the team physician and the attending physician regarding palliative care measures for pain and symptom management. Assures complete and accurate data and documentation are available to make recertification decisions and further assures that those decisions are made on a timely basis. Reviews all imminent alive discharges to assure effective discharge planning. Monitors the type and level of team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure that they are appropriate and responsive to patient/family needs and expectations. Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week to all patients on the team. Facilitates team meeting, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family. Participates in on-call rotation. Staff Supervision and Management Interviews, selects, trains, supervises, evaluates and dismisses team staff in conjunction with the Patient Care Administrator Assures staff competence and performance levels through making field visits, evaluating documentation and providing team based in services on Vitas values, hospice principles and practices and specific team growth needs. Acts as a resource and mentor for staff re clinical issues, documentation, inter- and intra- team problem solving and appropriate customer service behavior Oversees staff and volunteer schedules, scheduling and territory assignments to assure that workload is distributed equitably and that all staff are able to meet overall productivity expectations. Reviews and approves payroll, assuring that employees have documented accurate time, mileage and additional expenses. Quality Improvement/Regulatory Compliance Monitors clinical records and all team activities to ensure that they are accurate, complete and meet required standards in accordance with VITAS policy and all regulatory bodies. Develops and implements performance improvement activities to respond to service issues and challenges and participates from time to time in program relating to quality and service improvement. Ensures that team completes proactive and other patient/family satisfaction surveys, and implements Quality Improvement measures and standards. Assists with surveys and requests from regulatory bodies and intermediaries as directed by local program. Performs substantive chart reviews to assure there is evidence that quality care is being delivered. Participates in the Outcomes Management and annual program review. Performs utilization review of continuous care and inpatient levels of care for all patients on team. Customer Service/Sales/Marketing Assures that problems/grievances/service failures experienced by individual pa tients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily. Analyzes customer service issues on team to identify causes and works with individual team members as well as entire team to improve performance. Personally speaks with patients/families and their attending physicians when patient is considering revocation to seek satisfactory solutions to avoid unnecessary revocation. Regularly visits LTC and Contract Bed facilities to assure care plan integration, customer satisfaction and to discuss criteria for determining appropriateness. Participates in providing inservices to customers along with other team members, Patient Care Administrators and other program staff. Participates in professional, voluntary or community service organizations Cost Containment Verifies/approves admitting IPOC diagnosis, treatments, staffing and supplies. Monitors utilization of resources by every patient to assure cost effective delivery of services. Controls and is accountable for productivity, labor and all related patient care costs with respect to budget. Approves all bills/invoices related to patient care services Professional Development Attends inservices, educational seminars and workshops. Develops and achieves professional growth goals and objectives. Participates as a mentor of newly hired Team Managers. QUALIFICATIONS Reliable transportation with appropriate license and insurance coverage for driver and passengers. Private telephone in home. Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care. Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement. Working knowledge of VITAS information system (Vx) and the ability to utilize management reports. Two years successful supervisory experience or equivalent in a health care organization. EDUCATION Bachelor's degree preferred. Current and valid R.N. License to practice in the state where the VITAS program is located. SPECIAL INSTRUCTIONS TO CANDIDATE EOE/AA M/F/D/V Behind every patient success story at VITAS every last wish fulfilled, every loving memory made is a team of compassionate, expert professionals doing their best to make a difference. To attract and retain the nation s top talent, VITAS demonstrates what employees can expect from a career with the nation s leading provider of end-of-life care. We call it the VITAS Employee Promise . Our video about the Employee Promise features our staff, whose firsthand experience offers useful insight into the five key areas that define VITAS culture: Purpose: A mission-driven and fulfilling career caring for patients with advanced illness Passion: The opportunity to work with people who share your deep caring for the work you do People: A commitment to focus on employees, the heartbeat of VITAS, and to provide resources that complement their daily work Possibilities: A caring culture that supports professional growth in an environment equipped with technology and protocols that ensure a safe and productive work experience Presence: Accessible, approachable, and authentic leaders who have a desire to listen and learn from their employees
09/01/2026
Full time
The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team s patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. Benefits Include: Full Time- M-F 8-5 in Office- In the field with team 4/6 times per month Salaried Competitive compensation Generous PTO Tuition Reimbursement Mileage Reimbursement Health (Including Dental & Vision), Life and Disability Insurance Roadside Assistance 401(k) plan with numerous investment options and generous company match Pre-tax healthcare and dependent care flexible spending accounts Patient Care Services Directs all patient care services for the team, including volunteer and bereavement, and ensures that services are rendered as integrated components of the interdisciplinary plan of care. Reviews information on all pending patient admissions, all new admissions (assessments and history) and alive discharges to assure that eligibility and appropriateness criteria are met. Collaborates with both the team physician and the attending physician regarding palliative care measures for pain and symptom management. Assures complete and accurate data and documentation are available to make recertification decisions and further assures that those decisions are made on a timely basis. Reviews all imminent alive discharges to assure effective discharge planning. Monitors the type and level of team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure that they are appropriate and responsive to patient/family needs and expectations. Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week to all patients on the team. Facilitates team meeting, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family. Participates in on-call rotation. Staff Supervision and Management Interviews, selects, trains, supervises, evaluates and dismisses team staff in conjunction with the Patient Care Administrator Assures staff competence and performance levels through making field visits, evaluating documentation and providing team based in services on Vitas values, hospice principles and practices and specific team growth needs. Acts as a resource and mentor for staff re clinical issues, documentation, inter- and intra- team problem solving and appropriate customer service behavior Oversees staff and volunteer schedules, scheduling and territory assignments to assure that workload is distributed equitably and that all staff are able to meet overall productivity expectations. Reviews and approves payroll, assuring that employees have documented accurate time, mileage and additional expenses. Quality Improvement/Regulatory Compliance Monitors clinical records and all team activities to ensure that they are accurate, complete and meet required standards in accordance with VITAS policy and all regulatory bodies. Develops and implements performance improvement activities to respond to service issues and challenges and participates from time to time in program relating to quality and service improvement. Ensures that team completes proactive and other patient/family satisfaction surveys, and implements Quality Improvement measures and standards. Assists with surveys and requests from regulatory bodies and intermediaries as directed by local program. Performs substantive chart reviews to assure there is evidence that quality care is being delivered. Participates in the Outcomes Management and annual program review. Performs utilization review of continuous care and inpatient levels of care for all patients on team. Customer Service/Sales/Marketing Assures that problems/grievances/service failures experienced by individual pa tients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily. Analyzes customer service issues on team to identify causes and works with individual team members as well as entire team to improve performance. Personally speaks with patients/families and their attending physicians when patient is considering revocation to seek satisfactory solutions to avoid unnecessary revocation. Regularly visits LTC and Contract Bed facilities to assure care plan integration, customer satisfaction and to discuss criteria for determining appropriateness. Participates in providing inservices to customers along with other team members, Patient Care Administrators and other program staff. Participates in professional, voluntary or community service organizations Cost Containment Verifies/approves admitting IPOC diagnosis, treatments, staffing and supplies. Monitors utilization of resources by every patient to assure cost effective delivery of services. Controls and is accountable for productivity, labor and all related patient care costs with respect to budget. Approves all bills/invoices related to patient care services Professional Development Attends inservices, educational seminars and workshops. Develops and achieves professional growth goals and objectives. Participates as a mentor of newly hired Team Managers. QUALIFICATIONS Reliable transportation with appropriate license and insurance coverage for driver and passengers. Private telephone in home. Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care. Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement. Working knowledge of VITAS information system (Vx) and the ability to utilize management reports. Two years successful supervisory experience or equivalent in a health care organization. EDUCATION Bachelor's degree preferred. Current and valid R.N. License to practice in the state where the VITAS program is located. SPECIAL INSTRUCTIONS TO CANDIDATE EOE/AA M/F/D/V Behind every patient success story at VITAS every last wish fulfilled, every loving memory made is a team of compassionate, expert professionals doing their best to make a difference. To attract and retain the nation s top talent, VITAS demonstrates what employees can expect from a career with the nation s leading provider of end-of-life care. We call it the VITAS Employee Promise . Our video about the Employee Promise features our staff, whose firsthand experience offers useful insight into the five key areas that define VITAS culture: Purpose: A mission-driven and fulfilling career caring for patients with advanced illness Passion: The opportunity to work with people who share your deep caring for the work you do People: A commitment to focus on employees, the heartbeat of VITAS, and to provide resources that complement their daily work Possibilities: A caring culture that supports professional growth in an environment equipped with technology and protocols that ensure a safe and productive work experience Presence: Accessible, approachable, and authentic leaders who have a desire to listen and learn from their employees
Why VITAS Healthcare The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team s patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. Patient Care Services Directs all patient care services for the team, including volunteer and bereavement, and ensures that services are rendered as integrated components of the interdisciplinary plan of care. Reviews information on all pending patient admissions, all new admissions (assessments and history) and alive discharges to assure that eligibility and appropriateness criteria are met. Collaborates with both the team physician and the attending physician regarding palliative care measures for pain and symptom management. Assures complete and accurate data and documentation are available to make recertification decisions and further assures that those decisions are made on a timely basis. Reviews all imminent alive discharges to assure effective discharge planning. Monitors the type and level of team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure that they are appropriate and responsive to patient/family needs and expectations. Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week to all patients on the team. Facilitates team meeting, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family. Participates in on-call rotation. Staff Supervision and Management Interviews, selects, trains, supervises, evaluates and dismisses team staff in conjunction with the Patient Care Administrator Assures staff competence and performance levels through making field visits, evaluating documentation and providing team based in services on Vitas values, hospice principles and practices and specific team growth needs. Acts as a resource and mentor for staff re clinical issues, documentation, inter- and intra- team problem solving and appropriate customer service behavior Oversees staff and volunteer schedules, scheduling and territory assignments to assure that workload is distributed equitably and that all staff are able to meet overall productivity expectations. Reviews and approves payroll, assuring that employees have documented accurate time, mileage and additional expenses. Quality Improvement/Regulatory Compliance Monitors clinical records and all team activities to ensure that they are accurate, complete and meet required standards in accordance with VITAS policy and all regulatory bodies. Develops and implements performance improvement activities to respond to service issues and challenges and participates from time to time in program relating to quality and service improvement. Ensures that team completes proactive and other patient/family satisfaction surveys, and implements Quality Improvement measures and standards. Assists with surveys and requests from regulatory bodies and intermediaries as directed by local program. Performs substantive chart reviews to assure there is evidence that quality care is being delivered. Participates in the Outcomes Management and annual program review. Performs utilization review of continuous care and inpatient levels of care for all patients on team. Customer Service/Sales/Marketing Assures that problems/grievances/service failures experienced by individual pa tients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily. Analyzes customer service issues on team to identify causes and works with individual team members as well as entire team to improve performance. Personally speaks with patients/families and their attending physicians when patient is considering revocation to seek satisfactory solutions to avoid unnecessary revocation. Regularly visits LTC and Contract Bed facilities to assure care plan integration, customer satisfaction and to discuss criteria for determining appropriateness. Participates in providing inservices to customers along with other team members, Patient Care Administrators and other program staff. Participates in professional, voluntary or community service organizations Cost Containment Verifies/approves admitting IPOC diagnosis, treatments, staffing and supplies. Monitors utilization of resources by every patient to assure cost effective delivery of services. Controls and is accountable for productivity, labor and all related patient care costs with respect to budget. Approves all bills/invoices related to patient care services Professional Development Attends inservices, educational seminars and workshops. Develops and achieves professional growth goals and objectives. Participates as a mentor of newly hired Team Managers. QUALIFICATIONS Reliable transportation with appropriate license and insurance coverage for driver and passengers. Private telephone in home. Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care. Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement. Working knowledge of VITAS information system (Vx) and the ability to utilize management reports. Two years successful supervisory experience or equivalent in a health care organization. EDUCATION Bachelor's degree preferred. Current and valid R.N. License to practice in the state where the VITAS program is located. SPECIAL INSTRUCTIONS TO CANDIDATE
09/01/2026
Full time
Why VITAS Healthcare The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team s patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. Patient Care Services Directs all patient care services for the team, including volunteer and bereavement, and ensures that services are rendered as integrated components of the interdisciplinary plan of care. Reviews information on all pending patient admissions, all new admissions (assessments and history) and alive discharges to assure that eligibility and appropriateness criteria are met. Collaborates with both the team physician and the attending physician regarding palliative care measures for pain and symptom management. Assures complete and accurate data and documentation are available to make recertification decisions and further assures that those decisions are made on a timely basis. Reviews all imminent alive discharges to assure effective discharge planning. Monitors the type and level of team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure that they are appropriate and responsive to patient/family needs and expectations. Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week to all patients on the team. Facilitates team meeting, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family. Participates in on-call rotation. Staff Supervision and Management Interviews, selects, trains, supervises, evaluates and dismisses team staff in conjunction with the Patient Care Administrator Assures staff competence and performance levels through making field visits, evaluating documentation and providing team based in services on Vitas values, hospice principles and practices and specific team growth needs. Acts as a resource and mentor for staff re clinical issues, documentation, inter- and intra- team problem solving and appropriate customer service behavior Oversees staff and volunteer schedules, scheduling and territory assignments to assure that workload is distributed equitably and that all staff are able to meet overall productivity expectations. Reviews and approves payroll, assuring that employees have documented accurate time, mileage and additional expenses. Quality Improvement/Regulatory Compliance Monitors clinical records and all team activities to ensure that they are accurate, complete and meet required standards in accordance with VITAS policy and all regulatory bodies. Develops and implements performance improvement activities to respond to service issues and challenges and participates from time to time in program relating to quality and service improvement. Ensures that team completes proactive and other patient/family satisfaction surveys, and implements Quality Improvement measures and standards. Assists with surveys and requests from regulatory bodies and intermediaries as directed by local program. Performs substantive chart reviews to assure there is evidence that quality care is being delivered. Participates in the Outcomes Management and annual program review. Performs utilization review of continuous care and inpatient levels of care for all patients on team. Customer Service/Sales/Marketing Assures that problems/grievances/service failures experienced by individual pa tients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily. Analyzes customer service issues on team to identify causes and works with individual team members as well as entire team to improve performance. Personally speaks with patients/families and their attending physicians when patient is considering revocation to seek satisfactory solutions to avoid unnecessary revocation. Regularly visits LTC and Contract Bed facilities to assure care plan integration, customer satisfaction and to discuss criteria for determining appropriateness. Participates in providing inservices to customers along with other team members, Patient Care Administrators and other program staff. Participates in professional, voluntary or community service organizations Cost Containment Verifies/approves admitting IPOC diagnosis, treatments, staffing and supplies. Monitors utilization of resources by every patient to assure cost effective delivery of services. Controls and is accountable for productivity, labor and all related patient care costs with respect to budget. Approves all bills/invoices related to patient care services Professional Development Attends inservices, educational seminars and workshops. Develops and achieves professional growth goals and objectives. Participates as a mentor of newly hired Team Managers. QUALIFICATIONS Reliable transportation with appropriate license and insurance coverage for driver and passengers. Private telephone in home. Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care. Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement. Working knowledge of VITAS information system (Vx) and the ability to utilize management reports. Two years successful supervisory experience or equivalent in a health care organization. EDUCATION Bachelor's degree preferred. Current and valid R.N. License to practice in the state where the VITAS program is located. SPECIAL INSTRUCTIONS TO CANDIDATE