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Purpose of Job We are currently seeking a talented Bank Business Process Consultant Lead for the San Antonio, Colorado Springs, Plano, Phoenix, Tampa and or 100% Remote Work Environment. Reports into the Director of Risk Research & Channel Exception Monitoring. This team is aligned with multiple areas of Consumer Bank products and experiences to engage in mitigating specific risk scenarios. The Risk Research focus requires interfacing with multiple leaders of product and process teams, as well as Risk and Compliance partners, from a position of expertise in risk identification and management. Effective Communication is a key requirement. Success criteria includes ability to maintain a detailed view of engagement, status, and expectations. Applies expert knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities within the Bank. Executes, oversees and monitors the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank. Job Requirements About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. USAA Careers - World Class Benefits (31 seconds) Primary Responsibilities: Identifies and manages existing and emerging risks that stem from business activities and the job role. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies and procedures for business activities. Identifies and implements strategic opportunities and solutions for key stakeholders. Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework. Ensures alignment with customer and appropriate bank roadmap(s) and strategy. Coaches others and leads acquisition and application of expert knowledge of the business. Leads planning & execution and directs and coordinates activities for highly complex projects. Applies a holistic understanding of risk and regulatory compliance to includes business strategies and solutions. Manages risks by using established methodologies and exercising control plans to ensure alignment with CoSA specific requirements, process requirements, and business needs. Provides consultation to influence and ensure CoSA level and business level processes address risk across all activities. Reviews, advises, and develops communication plans for customers and internal stakeholders. Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies. Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders. When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses. Minimum Requirements: Bachelor's Degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree 8 years of experience in business process consultation, process design, developing business processes, procedures, measures, metrics. Expert knowledge of bank products and processes. Experience leading programs/projects, business process owner/consultant or working in an agile environment. Extensive experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies. Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible. Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements. Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes. Preferred Experience: Prior BCM experience; Deep understanding of consumer banking operational and regulatory risk scenarios, as well as ability to help guide corrective approaches. 3-5 years of extensive experience building executive, and regulator level presentations. Experience working with the principles of OKR and agile methodology. Able to work in a fast-paced working environment and meet high priority needs and expectations. Large Financial Institution experience. Expert level Excel and PowerPoint skills. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800 - $192,300 *(this does not include geographic differential it may be applied based on your work location) Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. *Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details. USAA Total Rewards Relocation assistance is not available for this position.

Purpose of Job Responsible for managing the P&L for multiple complex, high-value products, ensuring business plan expectations are achieved with additional focus on expense management and end-to-end customer experience. Directly responsible for leading significant growth in one of USAA's most important portfolios. Works collaboratively with Marketing, Finance, Risk Management, Legal, Information Technology, Operations and the Distribution Sales and Services groups to deliver industry leading product offerings that support and advance the business model, meets marketing and operations objectives, and that meets Member needs and drives profitability. Remote Work Available This position reports to the USAA Savings Bank President Job Requirements * Identifies and manages existing and emerging risks that stem from business activities and the job role * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled * Follows written risk and compliance policies and procedures for business activities. * Manages the P&L and accountable for ensuring business plan expectations are achieved with a focus on growing Membership and driving profitability * Accountable for overall management of the product set (feature/functionality) for appropriateness of financials, marketing strategy, market competitiveness, Member Experience, regulatory compliance, risk management, as well as efficiency of operation and technology delivery * Responsible for keeping abreast with industry standards and benchmark data; serves as the expert with respect to the competitive landscape * Develops strong interactions and communications to report on the health and overall status of the product portfolio and provides to senior and executive leadership team, Board and external partners, as applicable * Works collaboratively across Product, Marketing, Finance, Credit Risk Management, Legal, Information Technology, Operations, and the Distribution Sales and Services groups to deliver an industry leading product offering that drives strong profitability growth across USAA * Role models USAA's mission, core values, culture and desired behaviors - including a sound risk and compliance culture * Develops talent to deliver risk-conscious performance and results - including the identification, development and retention of talent with requisite capabilities, banking regulatory skill requirements and continued advancement of banking regulatory standards * Identifies, prioritizes, and launches innovative products that drive business and customer value; optimizes product mix, leveraging segmentation to drive profit, Member satisfaction, and retention * Manages plan for growing products through the creation and implementation of an effective segmentation strategy, including product profitability, service standards, and lifecycle management * Holds responsibility for communicating the product value proposition to Distribution organization * Ensures product team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the product is properly positioned to customers (sales tool and collateral development, sales training, etc.) * Manages 3rd Party Relationships (IT, 3rd products, and alliances) * Accountable for managing results by establishing a business model based on fundamental drivers and following the data, maximizing efficiency in a constantly evolving environment where the goals can be ambiguous and the process fluid * Appropriately assess risk when business decisions are made, demonstrating consideration for the best interest of the company, applying sound ethical judgment, and escalating, managing and reporting control issues with transparency Minimum Requirements: Minimum Education: * Bachelor's Degree in Business, Marketing, Supply Chain Management, Statistics, or related discipline * 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree Minimum Experience: * 10 years of experience as a Product Management, Digital Transformation, Data Science or Visualization leader for products/platforms, from strategy to market, to ongoing improvements within the Financial Services industry * 6 years of people leadership experience in building, managing and/or developing high-performing teams * Deep understanding of product P&L and high level of fluency in MV (member value) and ROI drivers; demonstrated track record in balancing product priorities against budget and timelines; a sense of urgency in driving execution; entrepreneurial spirit and excitement of developing products from an early stage * Highly analytical with experience leveraging different types of data to form hypotheses, test those hypotheses and ultimately build a recommended strategy * Strong strategic thinker with track record of developing and implementing strategies that thoughtfully consider and balance industry and competitive dynamics, customer insights and commercial implications * Demonstrated experience and comfort working with ambiguity and a rapidly changing dynamic environment; thrives in fast-paced environment * Experience managing the P&L, leading the overall product strategy, developing and executing the product roadmap and achieving all related business goals (product line growth, ROI), for a designated product or group of products * Comprehensive knowledge of risk management best practices, to include identification, resolution and implementation of risk mitigation solutions * Excellent written and verbal communications; ability to influence without authority, working on/with technical and cross-functional or highly matrixed teams who do not report into this role to get things done * Deep understanding and extensive experience in applying Agile methodology Preferred Requirements: * Prior executive level experience leading a product management team, prefer consumer credit card or payments * Strong communication skills as the position will deal regularly with the USB Board of Directors and primary regulator, FDIC * P&L management * Strategic thinking and problem-solving skills, developing structure and implementing solutions * Experience managing and negotiating large contracts * Desire to work in a matrix environment where influencing others to improve operations and oversight will be critical to success Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $178,700 - $321,800 Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. Long Term Incentive Plan: Cash payment for Executives only representing a cash payment which is both time and performance based Stipend: As an EMG Member, you will receive an annual stipend (amounts determined by level) which will be paid in quarterly installments. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details. USAA Total Rewards Relocation assistance is available for this position.

Purpose of Job This role offers a work from home option. Multiple openings are available for this role. Provides timely, accurate and compliant responses for complaints identified and addressed to USAA's Executive Management Group, Chairman and Board of Directors, general consumers, and/or regulatory agencies. Considers the unique situation and provides an appropriate resolution that balances the need of the company and the individual. Identifies risks that stem from business activities and ensures these risks are appropriately escalated. Job Requirements About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. USAA Careers - World Class Benefits (31 seconds) Tasks and Responsibilities: * Applies knowledge of CoSA products, services, and processes to serve as a resource and advocate in the resolution of complaints, and issues. * Conducts research, delivers resolutions verbally or written, for review by team leads and or leadership for final resolution to complainants. * Recognizes life events, understands complainant's needs and delivers appropriate advice and solutions for assessment by team leads and/or leadership. * Partners with stakeholders (e.g. Business SMEs, Legal, Compliance, etc.) to ensure accurate resolution is being delivered. * Identifies opportunities to mitigate risks and escalate process gaps through proper internal channels for resolution. * Utilizes verbal and written communication skills to effectively communicate with complainants, executives, legal, and other internal and external customers and partners and handles all interactions with professionalism and care. * Maintains knowledge of CoSA policies, procedures, and regulatory guidelines. * Follows written risk and compliance policies and procedures for business activities. Minimum Education & Experience: * Bachelor's Degree * 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. * 2 years relevant work experience in a financial services, fraud or insurance industry. * Demonstrated experience in business communications to include developing and/or contributing to summaries and presentation drafts. * Demonstrated experience researching and resolving complainant issues. * Experience multi-tasking and prioritizing in a highly complex environment while maintaining attention to detail. Preferred Skills: * 2+ years of fraud experience * 2+ years' experience handling escalated calls. * Ability to communicate with all levels to include executive management. When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $40,900 - $73,800. Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours. Please click on the link below for more details. USAA Total Rewards Relocation assistance is not available for this position. For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement) or must have manager's approval prior to posting. Last day for internal candidates to apply to the opening is 14/22/21 by 11:59 pm CST time.