Job Description Working at Liberty Coca-Cola Beverages LLC is all about pursuing a career not just a job. Discover what it means to be energized by a multitude of possibilities and a dynamic team. About Liberty At Liberty Coca Cola Beverages LLC, we're committed to creating a workplace that reflects the vibrant communities we serve; where every associate feels valued, supported, and inspired to grow. Our people are our greatest asset, and we invest in them through a culture grounded in safety, integrity, collaboration, and innovation. With competitive compensation, comprehensive benefits (Medical, Dental, Vision, Prescription, 401K and more), and a focus on learning and advancement, we empower our teams to lead with courage, drive results, and foster success. Join a company where you can help us refresh and celebrate the moments of today while creating the possibilities of tomorrow. Summary The Finance Specialist serves as the business partner and trusted advisor to the Executive Leadership team in Headquarters. This is a high-visibility finance role at the center of executive decision-making, partnering directly with senior leaders to shape budgets, forecasts, and strategic outcomes across the company. This position supports Headquarter functions including Human Resources, IT, Legal, Finance, G&A, Safety, Public Affairs, and Business Transformation/Operational Excellence. This position assists the Shared Service record-to-report team with the monthly SAP close process and consolidated financial reporting for the purpose of maintaining an effective accounting system to optimize spending and improve overall profitability. The position is located at the company's corporate headquarters in Philadelphia, PA. Responsibilities More specific responsibilities include: Lead the timely build of the annual budget, translating key operational and strategic assumptions into the financial plan. You will lead working sessions with departmental Vice Presidents and their teams, Shared-Service accounting management, and key finance stakeholders to deliver annual business plan on time and in full Lead the monthly rolling estimate for the areas supported to reforecast business changes against original plan and provide course-correcting recommendations and analysis to management/leadership, as needed. Drive performance insights by analyzing results against plan, historical trends, and key KPIs- clearly explaining what's happening in the business and why. Develop clear, well-formatted executive presentations that summarize relevant financial and operational information. Responsible for certain functions of the monthly close process such as, but not limited to, preparing monthly journal entries, review of prepared monthly account reconciliations, invoices, and exposure reports. Responsibilities Continued Deliver insightful ad-hoc financial analysis to support executive decision-making Coordinate total company purchasing card and travel and entertainment card programs and work in conjunction with Shared Services center on ensuring timely processing of expenses. Establish regular meeting routines to foster interdepartmental trust, communication, and knowledge sharing to ensure business objective alignment and execution. Develop and recommend creative solutions for continuous improvement of processes. Responsible for Capital Forecasting and depreciation planning for the entire business Coordinate with Treasury, Procurement, and Shared Services center on vendor set up and payment processes Develop and oversee enterprise-wide claim reserve models for auto liability and workers' compensation, delivering clear, summarized reporting to support risk and financial planning Coordinate with external partners on ad hoc requests Other duties as assigned Qualifications Technical The Finance Specialist will be an accomplished accounting professional with proven financial and financial systems skills, solid business acumen and leadership ability. Additionally, the candidate will possess: Bachelor's degree in accounting, finance, business management is required; Advanced degrees or certifications (MBA, CPA, CMA) are welcome and can accelerate growth, but are not required 5+ years of finance and/or accounting experience required. Excellent general accounting skills, thorough working knowledge of US GAAP standards, and ability to research and document accounting issues. Ability to analyze financial information and prepare reports for management. Highly proficient in Microsoft Office products (Excel, Word, Powerpoint) and data visualization tools (PowerBI, Tableau). SAP, or large ERP system, experience required. Experience in consumer packaged goods is strongly desired Qualifications Continued Personality and Cultural Success Factors The Finance Specialist must also possess the following traits: Understands how day to day decisions impact financial outcomes Ability to think critically through ambiguity and execute against deadlines. Ability to exercise sound judgment and take initiative in resolving problems and making recommendations. Excellent interpersonal and communication skills and ability to collaborate well as part of a team. Strong aptitude for reporting systems and desire for process improvements required. Strong organization skills. Highest level of integrity. Must possess strong computer skills and be a self-starter, results-driven, and detailed-oriented. Additional Information Liberty Coca-Cola Beverages LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Click here to review Philadelphia's Fair Chance Hiring Law: For additional information, please visit our company website at
08/10/2026
Full time
Job Description Working at Liberty Coca-Cola Beverages LLC is all about pursuing a career not just a job. Discover what it means to be energized by a multitude of possibilities and a dynamic team. About Liberty At Liberty Coca Cola Beverages LLC, we're committed to creating a workplace that reflects the vibrant communities we serve; where every associate feels valued, supported, and inspired to grow. Our people are our greatest asset, and we invest in them through a culture grounded in safety, integrity, collaboration, and innovation. With competitive compensation, comprehensive benefits (Medical, Dental, Vision, Prescription, 401K and more), and a focus on learning and advancement, we empower our teams to lead with courage, drive results, and foster success. Join a company where you can help us refresh and celebrate the moments of today while creating the possibilities of tomorrow. Summary The Finance Specialist serves as the business partner and trusted advisor to the Executive Leadership team in Headquarters. This is a high-visibility finance role at the center of executive decision-making, partnering directly with senior leaders to shape budgets, forecasts, and strategic outcomes across the company. This position supports Headquarter functions including Human Resources, IT, Legal, Finance, G&A, Safety, Public Affairs, and Business Transformation/Operational Excellence. This position assists the Shared Service record-to-report team with the monthly SAP close process and consolidated financial reporting for the purpose of maintaining an effective accounting system to optimize spending and improve overall profitability. The position is located at the company's corporate headquarters in Philadelphia, PA. Responsibilities More specific responsibilities include: Lead the timely build of the annual budget, translating key operational and strategic assumptions into the financial plan. You will lead working sessions with departmental Vice Presidents and their teams, Shared-Service accounting management, and key finance stakeholders to deliver annual business plan on time and in full Lead the monthly rolling estimate for the areas supported to reforecast business changes against original plan and provide course-correcting recommendations and analysis to management/leadership, as needed. Drive performance insights by analyzing results against plan, historical trends, and key KPIs- clearly explaining what's happening in the business and why. Develop clear, well-formatted executive presentations that summarize relevant financial and operational information. Responsible for certain functions of the monthly close process such as, but not limited to, preparing monthly journal entries, review of prepared monthly account reconciliations, invoices, and exposure reports. Responsibilities Continued Deliver insightful ad-hoc financial analysis to support executive decision-making Coordinate total company purchasing card and travel and entertainment card programs and work in conjunction with Shared Services center on ensuring timely processing of expenses. Establish regular meeting routines to foster interdepartmental trust, communication, and knowledge sharing to ensure business objective alignment and execution. Develop and recommend creative solutions for continuous improvement of processes. Responsible for Capital Forecasting and depreciation planning for the entire business Coordinate with Treasury, Procurement, and Shared Services center on vendor set up and payment processes Develop and oversee enterprise-wide claim reserve models for auto liability and workers' compensation, delivering clear, summarized reporting to support risk and financial planning Coordinate with external partners on ad hoc requests Other duties as assigned Qualifications Technical The Finance Specialist will be an accomplished accounting professional with proven financial and financial systems skills, solid business acumen and leadership ability. Additionally, the candidate will possess: Bachelor's degree in accounting, finance, business management is required; Advanced degrees or certifications (MBA, CPA, CMA) are welcome and can accelerate growth, but are not required 5+ years of finance and/or accounting experience required. Excellent general accounting skills, thorough working knowledge of US GAAP standards, and ability to research and document accounting issues. Ability to analyze financial information and prepare reports for management. Highly proficient in Microsoft Office products (Excel, Word, Powerpoint) and data visualization tools (PowerBI, Tableau). SAP, or large ERP system, experience required. Experience in consumer packaged goods is strongly desired Qualifications Continued Personality and Cultural Success Factors The Finance Specialist must also possess the following traits: Understands how day to day decisions impact financial outcomes Ability to think critically through ambiguity and execute against deadlines. Ability to exercise sound judgment and take initiative in resolving problems and making recommendations. Excellent interpersonal and communication skills and ability to collaborate well as part of a team. Strong aptitude for reporting systems and desire for process improvements required. Strong organization skills. Highest level of integrity. Must possess strong computer skills and be a self-starter, results-driven, and detailed-oriented. Additional Information Liberty Coca-Cola Beverages LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Click here to review Philadelphia's Fair Chance Hiring Law: For additional information, please visit our company website at
Leapfrog Services is seeking a Director of IT Operations & Engineering to lead technical operations across our Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) environment. This senior technical leadership role oversees multiple functions, including Network Operations (NOC), Security Operations (SOC), Support Engineering, Infrastructure, Cloud, Endpoint Management, and Project Delivery. Reporting to the COO, the Director will bring these technical teams together as a more coordinated organization, strengthen operational and technical leadership, and help advance Leapfrog's Centers of Excellence (CoE) operating model. The Director will also work closely with Client Experience & Service Delivery leadership to improve communication and execution across technical and client-facing teams. What This Role Is Really About We are looking for more than a general operations leader. The right person combines broad technical expertise with strong operational and organizational leadership. They understand how infrastructure, networking, cloud, cybersecurity, endpoint, engineering, and managed services intersect and can engage credibly with experienced technical leaders. This is a leadership role rather than an individual-contributor engineering position, but technical depth is essential. The successful candidate will know how to lead through managers, strengthen cross-functional collaboration and accountability, and improve technical operations within the pace and complexity of an MSP/MSSP environment. What You'll Do Lead managers and technical leaders across NOC, SOC, Support Engineering, Infrastructure, Cloud, Endpoint, Project Delivery, and related technical functions Improve coordination across technical teams and reduce gaps in ownership, communication, and handoffs Establish clear accountability, performance expectations, management cadence, and operational standards Provide technical and operational guidance on escalations, dependencies, risks, and cross-functional decisions Improve service delivery through stronger workflows, documentation, escalation processes, and operational practices Monitor and improve SLAs, KPIs, utilization, capacity, escalation trends, project execution, and service quality Develop technical managers and strengthen leadership capability across the organization Help build and mature Leapfrog's technical Centers of Excellence Partner with Client Experience & Service Delivery, executive leadership, and technical leadership to align technical operations with client and business priorities Support resource planning, service design, and operational financial decisions What You Bring 8+ years of experience in IT operations, infrastructure, engineering, or technical services, including senior leadership responsibility Leadership experience within an MSP, MSSP, or multi-client managed IT services organization Broad technical knowledge across multiple areas such as networking, infrastructure, cloud, cybersecurity, endpoint management, and support engineering Experience leading multiple technical functions and directly managing people managers or technical leaders responsible for their own teams Strong operational judgment, executive communication, and a track record of improving performance in complex technical environments Preferred: Leadership experience within a larger or mature MSP/MSSP Experience building or maturing Centers of Excellence, technical practices, or service delivery organizations Co-managed IT experience ITIL, service management, RACI, or other operational governance experience P&L, budgeting, service design, or operational financial responsibility Experience in both managed services and internal enterprise IT environments What Success Looks Like Technical teams operate with clear ownership and strong leadership Cross-functional collaboration is consistent across technical and client-facing teams Service performance is visible, measurable, and continuously improving Technical risks, dependencies, and escalations are managed proactively Managers are equipped to lead effectively and develop their teams Leapfrog's Centers of Excellence continue to mature and scale Technical operations support a consistent, high-quality client experience Why Leapfrog? We believe strong people deserve strong support. Here's what you can expect: Competitive salary range of $125,000-$150,000 annually Medical, dental, and vision insurance HSA plan with company contribution 401(k) with company match Company-paid life and disability insurance Paid time off, paid holidays, and birthday off Telemedicine and virtual mental health support available from day one Professional development support (certifications, training, industry memberships) Milestone anniversary rewards and long-term service recognition A collaborative, in-office environment in Atlanta About Leapfrog Services Leapfrog Services has delivered managed IT services and cybersecurity services since 1998. We're serious about service, accountability, and doing things the right way - and we believe culture plays a meaningful role in performance. We value ownership, professionalism, collaboration, and steady improvement. If you're looking for a place where strong systems and strong leadership matter, this might be the Pond you're looking for! Compensation details: 00 Yearly Salary PI34d4ebc94f32-1427
08/10/2026
Full time
Leapfrog Services is seeking a Director of IT Operations & Engineering to lead technical operations across our Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) environment. This senior technical leadership role oversees multiple functions, including Network Operations (NOC), Security Operations (SOC), Support Engineering, Infrastructure, Cloud, Endpoint Management, and Project Delivery. Reporting to the COO, the Director will bring these technical teams together as a more coordinated organization, strengthen operational and technical leadership, and help advance Leapfrog's Centers of Excellence (CoE) operating model. The Director will also work closely with Client Experience & Service Delivery leadership to improve communication and execution across technical and client-facing teams. What This Role Is Really About We are looking for more than a general operations leader. The right person combines broad technical expertise with strong operational and organizational leadership. They understand how infrastructure, networking, cloud, cybersecurity, endpoint, engineering, and managed services intersect and can engage credibly with experienced technical leaders. This is a leadership role rather than an individual-contributor engineering position, but technical depth is essential. The successful candidate will know how to lead through managers, strengthen cross-functional collaboration and accountability, and improve technical operations within the pace and complexity of an MSP/MSSP environment. What You'll Do Lead managers and technical leaders across NOC, SOC, Support Engineering, Infrastructure, Cloud, Endpoint, Project Delivery, and related technical functions Improve coordination across technical teams and reduce gaps in ownership, communication, and handoffs Establish clear accountability, performance expectations, management cadence, and operational standards Provide technical and operational guidance on escalations, dependencies, risks, and cross-functional decisions Improve service delivery through stronger workflows, documentation, escalation processes, and operational practices Monitor and improve SLAs, KPIs, utilization, capacity, escalation trends, project execution, and service quality Develop technical managers and strengthen leadership capability across the organization Help build and mature Leapfrog's technical Centers of Excellence Partner with Client Experience & Service Delivery, executive leadership, and technical leadership to align technical operations with client and business priorities Support resource planning, service design, and operational financial decisions What You Bring 8+ years of experience in IT operations, infrastructure, engineering, or technical services, including senior leadership responsibility Leadership experience within an MSP, MSSP, or multi-client managed IT services organization Broad technical knowledge across multiple areas such as networking, infrastructure, cloud, cybersecurity, endpoint management, and support engineering Experience leading multiple technical functions and directly managing people managers or technical leaders responsible for their own teams Strong operational judgment, executive communication, and a track record of improving performance in complex technical environments Preferred: Leadership experience within a larger or mature MSP/MSSP Experience building or maturing Centers of Excellence, technical practices, or service delivery organizations Co-managed IT experience ITIL, service management, RACI, or other operational governance experience P&L, budgeting, service design, or operational financial responsibility Experience in both managed services and internal enterprise IT environments What Success Looks Like Technical teams operate with clear ownership and strong leadership Cross-functional collaboration is consistent across technical and client-facing teams Service performance is visible, measurable, and continuously improving Technical risks, dependencies, and escalations are managed proactively Managers are equipped to lead effectively and develop their teams Leapfrog's Centers of Excellence continue to mature and scale Technical operations support a consistent, high-quality client experience Why Leapfrog? We believe strong people deserve strong support. Here's what you can expect: Competitive salary range of $125,000-$150,000 annually Medical, dental, and vision insurance HSA plan with company contribution 401(k) with company match Company-paid life and disability insurance Paid time off, paid holidays, and birthday off Telemedicine and virtual mental health support available from day one Professional development support (certifications, training, industry memberships) Milestone anniversary rewards and long-term service recognition A collaborative, in-office environment in Atlanta About Leapfrog Services Leapfrog Services has delivered managed IT services and cybersecurity services since 1998. We're serious about service, accountability, and doing things the right way - and we believe culture plays a meaningful role in performance. We value ownership, professionalism, collaboration, and steady improvement. If you're looking for a place where strong systems and strong leadership matter, this might be the Pond you're looking for! Compensation details: 00 Yearly Salary PI34d4ebc94f32-1427
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Executive Director, Bank Sales and Service Contact Center, provides executive leadership, strategic direction, and resource stewardship of the Bank Sales and Service Contact Center organization. Leads Member Contact and Experience for the Bank; plans, coordinates, and oversees operations which allow employees to meet or exceed member service expectations. Shares accountability for overall Bank Sales and Service Contact Center performance, Omnichannel organizational goals, and aligning objectives with the business strategy. Creates a culture that focuses on continuous improvement, excellence, and a compliance/service-oriented approach. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. What You'll Do: Builds and oversees the Bank Sales and Service Contact Center through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Responsible and accountable for achieving Enterprise standards for Contact Center compliance process and technical adherence throughout their organization. Executes the defined strategy and leads cross functional teams in a continuous effort to improve the member experience. Explore member feedback and data from the member experience and map member feedback and behavior to identify pain points and new opportunities. Leads large-scale member contact organizations (250+ people) across Omnichannel (voice, chat, asynchronous messaging, etc.) to drive overall member experience for Enterprise. Serves as a coach and mentor to leaders within Bank Contact Center, leading by example and focusing on creating the best member experiences. Provides and instills an attitude of caring and empathy toward the concerns of our members and employees to deliver exceptional customer service. Develops a deep understanding of the current member experiences, the competitive environment, current state gaps, and develops and recommends innovative solutions for continuous improvement. Executes operational expectations for a complex contact center environment (average speed of answer, occupancy, shrinkage, average handle time, member satisfaction, etc.). Responsible and accountable for increasing the depth of member relationships (products per member) by retaining, growing and acquiring new members, in a compliant manner. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Education: Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. What You Have: 10+ years of progressive contact center experience in a financial services industry supporting clients/customers/members in a multi-channel environment (voice, web, live chat, email, mobile, social media). 4 years of people leadership experience in building, managing and/or developing high-performing teams required with demonstrated ability developing talent, managing workflow, engaging and inspiring staff and peers, and fostering open communication. 3 years of experience developing strategy and executing very large-scale programs requiring data analytics and driving enterprise wide improvements. Deep understanding of banking regulatory environment, regulatory requirements, and application of compliance-related policies and procedures (e.g.Sales Practices, Unfair, Deceptive, or Abusive Acts or Practices (UDAAP), Anti-Money Laundering (AML), Know Your Customer (KYC), Third-Party Risk Management (TPRM) etc.). Strong technical aptitude and analytical skills to lead initiatives to improve contact center effectiveness and efficiencies. Previous leadership or management experience required of large and/or multi-site contact centers (250+ employees). Experience leading through change and promoting changing well in the organization. What Sets You Apart: Track record of exceeded assigned target for contact center KPIs, including member satisfaction, compliance adherence, and efficiency Experience managing multiple functions across a variety of banking products and processes, including credit cards, deposits, lending, online banking support and escalations support Broad contact center business acumen, including understanding of workforce management, quality assurance, training and reporting Knowledge of and experience with a variety of contact center tools and technologies, including coaching system, IVR/ IVAs, timekeeping systems and knowledge management systems High degree of analytical skills with ability to root cause performance gaps and develop go to green plans Experience with cross functional project implementation involving key partners, such as risk, compliance, legal, product, process and human resources Superior verbal and written communication skills with experience interacting with, and presenting to, senior executives US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $147,750.00 - $265,950.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/10/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Executive Director, Bank Sales and Service Contact Center, provides executive leadership, strategic direction, and resource stewardship of the Bank Sales and Service Contact Center organization. Leads Member Contact and Experience for the Bank; plans, coordinates, and oversees operations which allow employees to meet or exceed member service expectations. Shares accountability for overall Bank Sales and Service Contact Center performance, Omnichannel organizational goals, and aligning objectives with the business strategy. Creates a culture that focuses on continuous improvement, excellence, and a compliance/service-oriented approach. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. What You'll Do: Builds and oversees the Bank Sales and Service Contact Center through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Responsible and accountable for achieving Enterprise standards for Contact Center compliance process and technical adherence throughout their organization. Executes the defined strategy and leads cross functional teams in a continuous effort to improve the member experience. Explore member feedback and data from the member experience and map member feedback and behavior to identify pain points and new opportunities. Leads large-scale member contact organizations (250+ people) across Omnichannel (voice, chat, asynchronous messaging, etc.) to drive overall member experience for Enterprise. Serves as a coach and mentor to leaders within Bank Contact Center, leading by example and focusing on creating the best member experiences. Provides and instills an attitude of caring and empathy toward the concerns of our members and employees to deliver exceptional customer service. Develops a deep understanding of the current member experiences, the competitive environment, current state gaps, and develops and recommends innovative solutions for continuous improvement. Executes operational expectations for a complex contact center environment (average speed of answer, occupancy, shrinkage, average handle time, member satisfaction, etc.). Responsible and accountable for increasing the depth of member relationships (products per member) by retaining, growing and acquiring new members, in a compliant manner. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Education: Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. What You Have: 10+ years of progressive contact center experience in a financial services industry supporting clients/customers/members in a multi-channel environment (voice, web, live chat, email, mobile, social media). 4 years of people leadership experience in building, managing and/or developing high-performing teams required with demonstrated ability developing talent, managing workflow, engaging and inspiring staff and peers, and fostering open communication. 3 years of experience developing strategy and executing very large-scale programs requiring data analytics and driving enterprise wide improvements. Deep understanding of banking regulatory environment, regulatory requirements, and application of compliance-related policies and procedures (e.g.Sales Practices, Unfair, Deceptive, or Abusive Acts or Practices (UDAAP), Anti-Money Laundering (AML), Know Your Customer (KYC), Third-Party Risk Management (TPRM) etc.). Strong technical aptitude and analytical skills to lead initiatives to improve contact center effectiveness and efficiencies. Previous leadership or management experience required of large and/or multi-site contact centers (250+ employees). Experience leading through change and promoting changing well in the organization. What Sets You Apart: Track record of exceeded assigned target for contact center KPIs, including member satisfaction, compliance adherence, and efficiency Experience managing multiple functions across a variety of banking products and processes, including credit cards, deposits, lending, online banking support and escalations support Broad contact center business acumen, including understanding of workforce management, quality assurance, training and reporting Knowledge of and experience with a variety of contact center tools and technologies, including coaching system, IVR/ IVAs, timekeeping systems and knowledge management systems High degree of analytical skills with ability to root cause performance gaps and develop go to green plans Experience with cross functional project implementation involving key partners, such as risk, compliance, legal, product, process and human resources Superior verbal and written communication skills with experience interacting with, and presenting to, senior executives US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $147,750.00 - $265,950.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description Working at Liberty Coca-Cola Beverages LLC is all about pursuing a career not just a job. Discover what it means to be energized by a multitude of possibilities and a dynamic team. About Liberty At Liberty Coca Cola Beverages LLC, we're committed to creating a workplace that reflects the vibrant communities we serve; where every associate feels valued, supported, and inspired to grow. Our people are our greatest asset, and we invest in them through a culture grounded in safety, integrity, collaboration, and innovation. With competitive compensation, comprehensive benefits (Medical, Dental, Vision, Prescription, 401K and more), and a focus on learning and advancement, we empower our teams to lead with courage, drive results, and foster success. Join a company where you can help us refresh and celebrate the moments of today while creating the possibilities of tomorrow. Summary The Finance Specialist serves as the business partner and trusted advisor to the Executive Leadership team in Headquarters. This is a high-visibility finance role at the center of executive decision-making, partnering directly with senior leaders to shape budgets, forecasts, and strategic outcomes across the company. This position supports Headquarter functions including Human Resources, IT, Legal, Finance, G&A, Safety, Public Affairs, and Business Transformation/Operational Excellence. This position assists the Shared Service record-to-report team with the monthly SAP close process and consolidated financial reporting for the purpose of maintaining an effective accounting system to optimize spending and improve overall profitability. The position is located at the company's corporate headquarters in Philadelphia, PA. Responsibilities More specific responsibilities include: Lead the timely build of the annual budget, translating key operational and strategic assumptions into the financial plan. You will lead working sessions with departmental Vice Presidents and their teams, Shared-Service accounting management, and key finance stakeholders to deliver annual business plan on time and in full Lead the monthly rolling estimate for the areas supported to reforecast business changes against original plan and provide course-correcting recommendations and analysis to management/leadership, as needed. Drive performance insights by analyzing results against plan, historical trends, and key KPIs- clearly explaining what's happening in the business and why. Develop clear, well-formatted executive presentations that summarize relevant financial and operational information. Responsible for certain functions of the monthly close process such as, but not limited to, preparing monthly journal entries, review of prepared monthly account reconciliations, invoices, and exposure reports. Responsibilities Continued Deliver insightful ad-hoc financial analysis to support executive decision-making Coordinate total company purchasing card and travel and entertainment card programs and work in conjunction with Shared Services center on ensuring timely processing of expenses. Establish regular meeting routines to foster interdepartmental trust, communication, and knowledge sharing to ensure business objective alignment and execution. Develop and recommend creative solutions for continuous improvement of processes. Responsible for Capital Forecasting and depreciation planning for the entire business Coordinate with Treasury, Procurement, and Shared Services center on vendor set up and payment processes Develop and oversee enterprise-wide claim reserve models for auto liability and workers' compensation, delivering clear, summarized reporting to support risk and financial planning Coordinate with external partners on ad hoc requests Other duties as assigned Qualifications Technical The Finance Specialist will be an accomplished accounting professional with proven financial and financial systems skills, solid business acumen and leadership ability. Additionally, the candidate will possess: Bachelor's degree in accounting, finance, business management is required; Advanced degrees or certifications (MBA, CPA, CMA) are welcome and can accelerate growth, but are not required 5+ years of finance and/or accounting experience required. Excellent general accounting skills, thorough working knowledge of US GAAP standards, and ability to research and document accounting issues. Ability to analyze financial information and prepare reports for management. Highly proficient in Microsoft Office products (Excel, Word, Powerpoint) and data visualization tools (PowerBI, Tableau). SAP, or large ERP system, experience required. Experience in consumer packaged goods is strongly desired Qualifications Continued Personality and Cultural Success Factors The Finance Specialist must also possess the following traits: Understands how day to day decisions impact financial outcomes Ability to think critically through ambiguity and execute against deadlines. Ability to exercise sound judgment and take initiative in resolving problems and making recommendations. Excellent interpersonal and communication skills and ability to collaborate well as part of a team. Strong aptitude for reporting systems and desire for process improvements required. Strong organization skills. Highest level of integrity. Must possess strong computer skills and be a self-starter, results-driven, and detailed-oriented. Additional Information Liberty Coca-Cola Beverages LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Click here to review Philadelphia's Fair Chance Hiring Law: For additional information, please visit our company website at
08/10/2026
Full time
Job Description Working at Liberty Coca-Cola Beverages LLC is all about pursuing a career not just a job. Discover what it means to be energized by a multitude of possibilities and a dynamic team. About Liberty At Liberty Coca Cola Beverages LLC, we're committed to creating a workplace that reflects the vibrant communities we serve; where every associate feels valued, supported, and inspired to grow. Our people are our greatest asset, and we invest in them through a culture grounded in safety, integrity, collaboration, and innovation. With competitive compensation, comprehensive benefits (Medical, Dental, Vision, Prescription, 401K and more), and a focus on learning and advancement, we empower our teams to lead with courage, drive results, and foster success. Join a company where you can help us refresh and celebrate the moments of today while creating the possibilities of tomorrow. Summary The Finance Specialist serves as the business partner and trusted advisor to the Executive Leadership team in Headquarters. This is a high-visibility finance role at the center of executive decision-making, partnering directly with senior leaders to shape budgets, forecasts, and strategic outcomes across the company. This position supports Headquarter functions including Human Resources, IT, Legal, Finance, G&A, Safety, Public Affairs, and Business Transformation/Operational Excellence. This position assists the Shared Service record-to-report team with the monthly SAP close process and consolidated financial reporting for the purpose of maintaining an effective accounting system to optimize spending and improve overall profitability. The position is located at the company's corporate headquarters in Philadelphia, PA. Responsibilities More specific responsibilities include: Lead the timely build of the annual budget, translating key operational and strategic assumptions into the financial plan. You will lead working sessions with departmental Vice Presidents and their teams, Shared-Service accounting management, and key finance stakeholders to deliver annual business plan on time and in full Lead the monthly rolling estimate for the areas supported to reforecast business changes against original plan and provide course-correcting recommendations and analysis to management/leadership, as needed. Drive performance insights by analyzing results against plan, historical trends, and key KPIs- clearly explaining what's happening in the business and why. Develop clear, well-formatted executive presentations that summarize relevant financial and operational information. Responsible for certain functions of the monthly close process such as, but not limited to, preparing monthly journal entries, review of prepared monthly account reconciliations, invoices, and exposure reports. Responsibilities Continued Deliver insightful ad-hoc financial analysis to support executive decision-making Coordinate total company purchasing card and travel and entertainment card programs and work in conjunction with Shared Services center on ensuring timely processing of expenses. Establish regular meeting routines to foster interdepartmental trust, communication, and knowledge sharing to ensure business objective alignment and execution. Develop and recommend creative solutions for continuous improvement of processes. Responsible for Capital Forecasting and depreciation planning for the entire business Coordinate with Treasury, Procurement, and Shared Services center on vendor set up and payment processes Develop and oversee enterprise-wide claim reserve models for auto liability and workers' compensation, delivering clear, summarized reporting to support risk and financial planning Coordinate with external partners on ad hoc requests Other duties as assigned Qualifications Technical The Finance Specialist will be an accomplished accounting professional with proven financial and financial systems skills, solid business acumen and leadership ability. Additionally, the candidate will possess: Bachelor's degree in accounting, finance, business management is required; Advanced degrees or certifications (MBA, CPA, CMA) are welcome and can accelerate growth, but are not required 5+ years of finance and/or accounting experience required. Excellent general accounting skills, thorough working knowledge of US GAAP standards, and ability to research and document accounting issues. Ability to analyze financial information and prepare reports for management. Highly proficient in Microsoft Office products (Excel, Word, Powerpoint) and data visualization tools (PowerBI, Tableau). SAP, or large ERP system, experience required. Experience in consumer packaged goods is strongly desired Qualifications Continued Personality and Cultural Success Factors The Finance Specialist must also possess the following traits: Understands how day to day decisions impact financial outcomes Ability to think critically through ambiguity and execute against deadlines. Ability to exercise sound judgment and take initiative in resolving problems and making recommendations. Excellent interpersonal and communication skills and ability to collaborate well as part of a team. Strong aptitude for reporting systems and desire for process improvements required. Strong organization skills. Highest level of integrity. Must possess strong computer skills and be a self-starter, results-driven, and detailed-oriented. Additional Information Liberty Coca-Cola Beverages LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Click here to review Philadelphia's Fair Chance Hiring Law: For additional information, please visit our company website at
Superior Court of California, County of Butte
Chico, California
The Superior Court of California, County of Butte is now accepting applications for: Principal Information Technology Analyst Application Deadline: August 19, 2026 About the Community : Butte County Superior Court is located in beautiful Northern California, where the valley floor meets the Sierra Nevada and Cascade mountains, approximately 1.5 hours north of Sacramento. At over 1,600 square miles and with a population of approximately 225,000, Butte County is full of natural beauty and provides endless recreational opportunities. It is home to one of the largest municipal parks in the country, Bidwell Park, which boasts over 3,600 acres of hiking and mountain bike trails, swimming holes, picnic areas, golf and disc golf courses, and more! Outdoor adventures also await in places like Lake Oroville, Feather Falls, Table Mountain, and Lassen and Plumas National Forests which border the county to the east. In the county's urban center of Chico, you'll find a vibrant downtown, art, culture, unique restaurants, music, and weekly farmers' markets. Right in the center of it all is the CSU, Chico campus, which provides a stunning backdrop and a variety of events and activities throughout the year. About the Court: Butte County Superior Court is a unified superior court operating two facilities, one courthouse in Chico, and another courthouse in the county seat of Oroville. All legal, operational, and administrative functions of the court are governed by the Presiding Judge and the Court Executive Officer. The court has thirteen judicial officers, or eleven judges and two commissioners, and approximately 135 support staff. Despite its size, Butte is recognized throughout the state as a leader in many court collaborations, including self-help services, case management system consortiums, our highly acclaimed and model civic outreach program, and numerous multi-court employee education events. Butte County is home to a community with diverse needs, and the court continually adapts to provide effective and reliable access to justice. The Position: Under the direction of the Information Technology Director, the Principal Information Technology Analyst serves as a highly skilled generalist and key technical leader responsible for addressing the court's technology needs, high-priority projects, and critical system upgrades. This role provides expert-level support in networking, systems administration, cybersecurity, enterprise applications, and cloud infrastructure, ensuring the stability and modernization of the court's information technology environment. This position serves as the second-in-command within the Information Technology Department. The incumbent assists with strategic planning, complex technical initiatives, project prioritization, and policy implementation. The incumbent may provide supervisory oversight and direction, and/or training to subordinate staff if assigned to do so. The Principal Information Technology Analyst role requires strong leadership, cross-functional expertise within the information technology field, and hands-on problem-solving skills to support critical information technology functions and ensure long-term systems sustainability. This is a full-time, at-will position that is exempt from the Fair Labor Standards Act (FLSA). The following duties are typical of those performed by the incumbent in this classification. However, other duties may also be required. Leads strategic initiatives to address the court's technology needs, modernize information technology infrastructure, and improve system efficiency. Serves as the primary technical lead for complex information technology projects, including enterprise application deployments, cybersecurity enhancements, cloud migrations, and network modernization. Assesses, designs, and implements solutions to optimize court information technology infrastructure, including servers, networks, databases, software, and cloud environments. Provides support to programmer functions such as development and maintenance of custom applications, query and report creation, evaluating source code and creating documentation, and designing systems architecture. Develops and enforces information technology policies, procedures, and security protocols in collaboration with leadership. Provides expert-level support in multiple information technology domains, including systems administration, software development, cybersecurity, and data management. Identifies and resolves critical technical issues affecting information technology operations, escalating as needed. Leads the evaluation and recommendation of new technologies and vendor solutions to meet court needs. Assists in disaster recovery and business continuity planning, ensuring information technology infrastructure and systems resiliency and preparedness. Develops and maintains comprehensive documentation, including system configurations, technical standards, and operational procedures. Acts as a technical liaison between the Information Technology Division and other divisions, ensuring clear communication and responsive services. Represents the court in local, state, or industry information technology committees and collaborates with external partners on technology-related initiatives. Performs other related duties as assigned. Knowledge of : Principles and methods of programming, systems, and procedures analysis; principles, techniques, and capabilities of electronic data processing, including office automation and personal computers. Principles and practices of public administration as it relates to the management of computer systems operation and support, local and wide area data communications, and a variety of telecommunications systems; Fundamental principles and practices of organizational techniques and management procedures in the information technology field. General practices and specific software pertinent and unique to the court. Local Area Network (LAN), Virtual Local Area Network (VLAN), and Wide Area Network (WAN) administration and network engineering principles, including server/client protocols. Advanced terminology used in electronic data processing and information technology. Workflow scheduling, records and forms design, and control requirements. Legal terminology; basic mathematical computations; principles of English grammar, spelling, and punctuation. Personal computers including word processing, database, and spreadsheet applications; modern legal office methods, equipment, and practices. Multi-agency collaborative program design and implementation. Principles and methodologies of effective project management, including project cost accounting and project change management and control. Emerging technology trends, including artificial intelligence, automation, and cloud services. Principles of risk management, data security, and regulatory compliance. Ability to : Lead high-level information technology initiatives with minimal supervision, making independent technical decisions. Read, interpret, and apply complex technical publications, manuals, and other documents. Analyze complex data and information technology problems, evaluate alternatives, project consequences, create analysis reports, make sound logical recommendations based on findings, and implement decisions in support of goals. Under general direction, establish and implement policies, procedures, protocols, and goals. Gather and analyze complex data; conduct feasibility studies to determine needs and implement findings. Represent the court effectively with county departments and other external entities and partners. Communicate effectively both orally and in writing. Work cooperatively with those contacted in the course of work. Maintain and research technological changes and developments in the computer hardware and software industry. Exercise initiative in developing and applying effective operating procedures applicable to information technology and office automation programs in a multiple operating system environment. Administer projects, as part of a team or as project lead, within the project scope, time constraints, and resource constraints to achieve the desired objective. Manage and maintain a hybrid server environment, including Microsoft Exchange mail servers. Work under the pressure of deadlines, conflicting demands, and emergencies. Mentor and provide guidance to Information Technology Division staff without direct supervisory authority. Complete all duties as assigned timely and accurately. Any combination of education, training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Five (5) years of progressively responsible information technology experience with at least two (2) years in a senior or specialist capacity managing complex IT projects and/or enterprise systems. Education: Possession of Bachelor's Degree in Computer Science, MIS, Business Information Systems, or closely related field. Certifications: CCISP and current Microsoft certifications or experience that demonstrate foundational knowledge and the ability to manage a Microsoft 365 tenant. . click apply for full job details
08/10/2026
Full time
The Superior Court of California, County of Butte is now accepting applications for: Principal Information Technology Analyst Application Deadline: August 19, 2026 About the Community : Butte County Superior Court is located in beautiful Northern California, where the valley floor meets the Sierra Nevada and Cascade mountains, approximately 1.5 hours north of Sacramento. At over 1,600 square miles and with a population of approximately 225,000, Butte County is full of natural beauty and provides endless recreational opportunities. It is home to one of the largest municipal parks in the country, Bidwell Park, which boasts over 3,600 acres of hiking and mountain bike trails, swimming holes, picnic areas, golf and disc golf courses, and more! Outdoor adventures also await in places like Lake Oroville, Feather Falls, Table Mountain, and Lassen and Plumas National Forests which border the county to the east. In the county's urban center of Chico, you'll find a vibrant downtown, art, culture, unique restaurants, music, and weekly farmers' markets. Right in the center of it all is the CSU, Chico campus, which provides a stunning backdrop and a variety of events and activities throughout the year. About the Court: Butte County Superior Court is a unified superior court operating two facilities, one courthouse in Chico, and another courthouse in the county seat of Oroville. All legal, operational, and administrative functions of the court are governed by the Presiding Judge and the Court Executive Officer. The court has thirteen judicial officers, or eleven judges and two commissioners, and approximately 135 support staff. Despite its size, Butte is recognized throughout the state as a leader in many court collaborations, including self-help services, case management system consortiums, our highly acclaimed and model civic outreach program, and numerous multi-court employee education events. Butte County is home to a community with diverse needs, and the court continually adapts to provide effective and reliable access to justice. The Position: Under the direction of the Information Technology Director, the Principal Information Technology Analyst serves as a highly skilled generalist and key technical leader responsible for addressing the court's technology needs, high-priority projects, and critical system upgrades. This role provides expert-level support in networking, systems administration, cybersecurity, enterprise applications, and cloud infrastructure, ensuring the stability and modernization of the court's information technology environment. This position serves as the second-in-command within the Information Technology Department. The incumbent assists with strategic planning, complex technical initiatives, project prioritization, and policy implementation. The incumbent may provide supervisory oversight and direction, and/or training to subordinate staff if assigned to do so. The Principal Information Technology Analyst role requires strong leadership, cross-functional expertise within the information technology field, and hands-on problem-solving skills to support critical information technology functions and ensure long-term systems sustainability. This is a full-time, at-will position that is exempt from the Fair Labor Standards Act (FLSA). The following duties are typical of those performed by the incumbent in this classification. However, other duties may also be required. Leads strategic initiatives to address the court's technology needs, modernize information technology infrastructure, and improve system efficiency. Serves as the primary technical lead for complex information technology projects, including enterprise application deployments, cybersecurity enhancements, cloud migrations, and network modernization. Assesses, designs, and implements solutions to optimize court information technology infrastructure, including servers, networks, databases, software, and cloud environments. Provides support to programmer functions such as development and maintenance of custom applications, query and report creation, evaluating source code and creating documentation, and designing systems architecture. Develops and enforces information technology policies, procedures, and security protocols in collaboration with leadership. Provides expert-level support in multiple information technology domains, including systems administration, software development, cybersecurity, and data management. Identifies and resolves critical technical issues affecting information technology operations, escalating as needed. Leads the evaluation and recommendation of new technologies and vendor solutions to meet court needs. Assists in disaster recovery and business continuity planning, ensuring information technology infrastructure and systems resiliency and preparedness. Develops and maintains comprehensive documentation, including system configurations, technical standards, and operational procedures. Acts as a technical liaison between the Information Technology Division and other divisions, ensuring clear communication and responsive services. Represents the court in local, state, or industry information technology committees and collaborates with external partners on technology-related initiatives. Performs other related duties as assigned. Knowledge of : Principles and methods of programming, systems, and procedures analysis; principles, techniques, and capabilities of electronic data processing, including office automation and personal computers. Principles and practices of public administration as it relates to the management of computer systems operation and support, local and wide area data communications, and a variety of telecommunications systems; Fundamental principles and practices of organizational techniques and management procedures in the information technology field. General practices and specific software pertinent and unique to the court. Local Area Network (LAN), Virtual Local Area Network (VLAN), and Wide Area Network (WAN) administration and network engineering principles, including server/client protocols. Advanced terminology used in electronic data processing and information technology. Workflow scheduling, records and forms design, and control requirements. Legal terminology; basic mathematical computations; principles of English grammar, spelling, and punctuation. Personal computers including word processing, database, and spreadsheet applications; modern legal office methods, equipment, and practices. Multi-agency collaborative program design and implementation. Principles and methodologies of effective project management, including project cost accounting and project change management and control. Emerging technology trends, including artificial intelligence, automation, and cloud services. Principles of risk management, data security, and regulatory compliance. Ability to : Lead high-level information technology initiatives with minimal supervision, making independent technical decisions. Read, interpret, and apply complex technical publications, manuals, and other documents. Analyze complex data and information technology problems, evaluate alternatives, project consequences, create analysis reports, make sound logical recommendations based on findings, and implement decisions in support of goals. Under general direction, establish and implement policies, procedures, protocols, and goals. Gather and analyze complex data; conduct feasibility studies to determine needs and implement findings. Represent the court effectively with county departments and other external entities and partners. Communicate effectively both orally and in writing. Work cooperatively with those contacted in the course of work. Maintain and research technological changes and developments in the computer hardware and software industry. Exercise initiative in developing and applying effective operating procedures applicable to information technology and office automation programs in a multiple operating system environment. Administer projects, as part of a team or as project lead, within the project scope, time constraints, and resource constraints to achieve the desired objective. Manage and maintain a hybrid server environment, including Microsoft Exchange mail servers. Work under the pressure of deadlines, conflicting demands, and emergencies. Mentor and provide guidance to Information Technology Division staff without direct supervisory authority. Complete all duties as assigned timely and accurately. Any combination of education, training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Five (5) years of progressively responsible information technology experience with at least two (2) years in a senior or specialist capacity managing complex IT projects and/or enterprise systems. Education: Possession of Bachelor's Degree in Computer Science, MIS, Business Information Systems, or closely related field. Certifications: CCISP and current Microsoft certifications or experience that demonstrate foundational knowledge and the ability to manage a Microsoft 365 tenant. . click apply for full job details
HR Business Partner HR Consulting Team Full-Time Boston, MA or Springfield, MA The Opportunity: The HR Business Partner (HRBP) will join the HR Consulting team and lead the development and implementation of people strategies that enable successful execution of business priorities. In this role, you will provide strategic and consultative HR support to aligned business leaders. You will leverage your expertise across core HR disciplines-including compensation, benefits, learning, DE&I, talent management, organizational effectiveness, and employee relations-to deliver both strategic guidance and executional support. You will partner with leadership during business planning to shape and implement talent strategies aligned to business objectives , while collaborating with HR Centers of Excellence (COEs) to deliver integrated solutions. Your ability to influence leaders, translate business needs into actionable HR strategies, and drive outcomes will be key to success. This role supports senior business leaders across assigned client groups. The Team: The HR Business Partner team is a highly consultative group of HR professionals focused on developing and delivering end-to-end talent strategies that drive business performance and organizational outcomes. The Impact : Investing in the Organization Serve as an active participant and influencer in business strategy and planning discussions Leverage data and insights to inform and advise on all aspects of the talent ecosystem Brokering Knowledge Partner with HR COEs to deliver solutions that support business priorities Share business insights with HR partners to strengthen enterprise-wide business acumen Talent Management Contribute to and execute holistic talent strategies aligned to business needs Drive ongoing talent pipeline discussions to ensure readiness for current and future roles Partner with leaders to advance internal talent mobility across teams and functions Organizational Effectiveness Lead organizational design discussions to align structure, roles, and processes with business priorities Partner with leaders to develop action plans that improve engagement and organizational effectiveness Inclusion Embed inclusion across all talent practices and employee experiences Build cultural competence and serve as a trusted advisor to leaders Champion inclusive leadership behaviors to strengthen team performance and culture The Minimum Qualifications Bachelor's Degree 5+ years of experience in Human Resources, including consultative HRBP experience The Ideal Qualifications 8+ years of experience in Human Resources, with 5+ years in an HRBP role Experience supporting complex or multi-functional business groups Strong communication , influencing, and relationship-building skills Demonstrated ability to lead change and influence at the executive level Understanding of compensation practices and programs Proficiency in Microsoft Office Suite Proactive, adaptable leader with a growth mindset and ability to drive transformation What You Can Expect at MassMutual MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect: Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes A collaborative environment where perspectives are welcomed Access to learning, development, and internal networks that support continuous growth and skill-building over time Employee-led communities and forums that foster connection, learning, and inclusion across the organization A culture grounded in integrity, responsibility, and stewardship- supported by a company with a strong legacy and a future-focused mindset MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
08/10/2026
Full time
HR Business Partner HR Consulting Team Full-Time Boston, MA or Springfield, MA The Opportunity: The HR Business Partner (HRBP) will join the HR Consulting team and lead the development and implementation of people strategies that enable successful execution of business priorities. In this role, you will provide strategic and consultative HR support to aligned business leaders. You will leverage your expertise across core HR disciplines-including compensation, benefits, learning, DE&I, talent management, organizational effectiveness, and employee relations-to deliver both strategic guidance and executional support. You will partner with leadership during business planning to shape and implement talent strategies aligned to business objectives , while collaborating with HR Centers of Excellence (COEs) to deliver integrated solutions. Your ability to influence leaders, translate business needs into actionable HR strategies, and drive outcomes will be key to success. This role supports senior business leaders across assigned client groups. The Team: The HR Business Partner team is a highly consultative group of HR professionals focused on developing and delivering end-to-end talent strategies that drive business performance and organizational outcomes. The Impact : Investing in the Organization Serve as an active participant and influencer in business strategy and planning discussions Leverage data and insights to inform and advise on all aspects of the talent ecosystem Brokering Knowledge Partner with HR COEs to deliver solutions that support business priorities Share business insights with HR partners to strengthen enterprise-wide business acumen Talent Management Contribute to and execute holistic talent strategies aligned to business needs Drive ongoing talent pipeline discussions to ensure readiness for current and future roles Partner with leaders to advance internal talent mobility across teams and functions Organizational Effectiveness Lead organizational design discussions to align structure, roles, and processes with business priorities Partner with leaders to develop action plans that improve engagement and organizational effectiveness Inclusion Embed inclusion across all talent practices and employee experiences Build cultural competence and serve as a trusted advisor to leaders Champion inclusive leadership behaviors to strengthen team performance and culture The Minimum Qualifications Bachelor's Degree 5+ years of experience in Human Resources, including consultative HRBP experience The Ideal Qualifications 8+ years of experience in Human Resources, with 5+ years in an HRBP role Experience supporting complex or multi-functional business groups Strong communication , influencing, and relationship-building skills Demonstrated ability to lead change and influence at the executive level Understanding of compensation practices and programs Proficiency in Microsoft Office Suite Proactive, adaptable leader with a growth mindset and ability to drive transformation What You Can Expect at MassMutual MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect: Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes A collaborative environment where perspectives are welcomed Access to learning, development, and internal networks that support continuous growth and skill-building over time Employee-led communities and forums that foster connection, learning, and inclusion across the organization A culture grounded in integrity, responsibility, and stewardship- supported by a company with a strong legacy and a future-focused mindset MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Director, Sales and Business Development Salary Range:$ 90,000-$100,000 + Bonus Annually Reports to: Executive Director Location: Englewood, CO (Hybrid 2 days in Office) Early Learning Ventures (ELV) is a non-profit organization dedicated to the vison that "Every Child in America should have access to quality Childcare & Education" We are seeking a dynamic and results-oriented Director of Sales & Business Development (newly created position) to lead the organization's national growth strategy and accelerate market expansion across our technology-enabled early childhood education solutions. This executive leadership role is responsible for driving revenue growth, developing strategic partnerships, expanding ELV's national footprint, and leading a high-performing business development team. The ideal candidate is a proven sales leader with a track record of building strong client relationships, securing enterprise-level partnerships, exceeding growth targets, and translating market opportunities into sustainable business results. As a visible ambassador of ELV, this leader will play a critical role in strengthening our market presence and advancing our mission through strategic business expansion. Growth and Revenue Generation Develop and execute a comprehensive "National Business Development Strategy" that drives membership growth, revenue generation, market penetration, and long-term organizational sustainability. Lead, mentor, and develop a team of Business Development Managers, fostering a culture of accountability, collaboration, and high performance. Establish and monitor key performance indicators, sales metrics, and revenue forecasts to ensure consistent achievement of business goals. Strategic Partnerships & Market Influence Cultivate and manage executive-level relationships with national organizations, government agencies, industry stakeholders, and community partners. Serve as a trusted advisor and strategic representative of ELV in negotiations, partnership development, and business expansion initiatives. Position ELV as an industry leader through active participation in national conferences, industry associations, and strategic networking opportunities. Skills & Competencies Outstanding presentation, communication, and executive influence skills. Exceptional consultative selling, negotiation, and relationship-building capabilities. Advanced Salesforce CRM expertise with strong analytical and business intelligence skills. Strategic thinker with the ability to translate market opportunities into measurable business outcomes. Proficiency in Microsoft Office Suite and business reporting tools. Experience with childcare management platforms, GIS tools, market analysis software, or related technologies is a plus. Experience Experience in early childhood education, childcare, education technology, workforce development, human services, or related sectors strongly preferred. Proven success in business development, strategic sales, account management, or revenue growth leadership roles. Demonstrated history of exceeding revenue, membership, or business growth targets. Minimum of 5 years of leadership experience managing high-performing sales or business development teams. Experience developing and executing national or multi-state market expansion strategies. Education Bachelor's degree in Business, Marketing, Public Administration, Education, or a related field required. MBA or other advanced degree preferred. Travel: 40-45% annually Compensation details: 00 Yearly Salary PI1e175eac5-
08/10/2026
Full time
Director, Sales and Business Development Salary Range:$ 90,000-$100,000 + Bonus Annually Reports to: Executive Director Location: Englewood, CO (Hybrid 2 days in Office) Early Learning Ventures (ELV) is a non-profit organization dedicated to the vison that "Every Child in America should have access to quality Childcare & Education" We are seeking a dynamic and results-oriented Director of Sales & Business Development (newly created position) to lead the organization's national growth strategy and accelerate market expansion across our technology-enabled early childhood education solutions. This executive leadership role is responsible for driving revenue growth, developing strategic partnerships, expanding ELV's national footprint, and leading a high-performing business development team. The ideal candidate is a proven sales leader with a track record of building strong client relationships, securing enterprise-level partnerships, exceeding growth targets, and translating market opportunities into sustainable business results. As a visible ambassador of ELV, this leader will play a critical role in strengthening our market presence and advancing our mission through strategic business expansion. Growth and Revenue Generation Develop and execute a comprehensive "National Business Development Strategy" that drives membership growth, revenue generation, market penetration, and long-term organizational sustainability. Lead, mentor, and develop a team of Business Development Managers, fostering a culture of accountability, collaboration, and high performance. Establish and monitor key performance indicators, sales metrics, and revenue forecasts to ensure consistent achievement of business goals. Strategic Partnerships & Market Influence Cultivate and manage executive-level relationships with national organizations, government agencies, industry stakeholders, and community partners. Serve as a trusted advisor and strategic representative of ELV in negotiations, partnership development, and business expansion initiatives. Position ELV as an industry leader through active participation in national conferences, industry associations, and strategic networking opportunities. Skills & Competencies Outstanding presentation, communication, and executive influence skills. Exceptional consultative selling, negotiation, and relationship-building capabilities. Advanced Salesforce CRM expertise with strong analytical and business intelligence skills. Strategic thinker with the ability to translate market opportunities into measurable business outcomes. Proficiency in Microsoft Office Suite and business reporting tools. Experience with childcare management platforms, GIS tools, market analysis software, or related technologies is a plus. Experience Experience in early childhood education, childcare, education technology, workforce development, human services, or related sectors strongly preferred. Proven success in business development, strategic sales, account management, or revenue growth leadership roles. Demonstrated history of exceeding revenue, membership, or business growth targets. Minimum of 5 years of leadership experience managing high-performing sales or business development teams. Experience developing and executing national or multi-state market expansion strategies. Education Bachelor's degree in Business, Marketing, Public Administration, Education, or a related field required. MBA or other advanced degree preferred. Travel: 40-45% annually Compensation details: 00 Yearly Salary PI1e175eac5-
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Accountable for the auto, property or other claims operation to deliver business results at scale. Responsible and accountable for the operational execution of the member experience in claims. Creates and delivers a strategic focus on world class member experience and operational results. Collaborates across Operations and other business lines to ensure delivery of the USAA mission. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is available for this position. What you'll do: Accountable for developing Claims operations strategy, plan, goals and objectives in support of USAA Strategy. Accountable for delivering on plan objectives across employee, member, financial and quality goals. Drives industry best practices and adoption within claims process creating continuity across the P&C Company. Leads Claims Experience owners, operational executives and/or claims functional groups to achieve business outcomes. Collaborates effectively with product line leaders and other senior executives to support Enterprise initiatives. Drives overall risk management and regulatory compliance through consistent frameworks and business routines. Sponsors and shapes large transformational efforts across multiple Operational areas, Lines of Business or Enterprise. Builds and leads a team of claims executive leaders for results delivery through recruiting, development, retention, coaching and performance management. Designs and champions claims servicing solutions across process, technology, workforce, third party, analytics in support of P&C product competitiveness. Collaborates with internal partners to build supporting capabilities and deliver on shared accountabilities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive financial services experience to include P&C industry work experience in Claims developing strategies, managing major P&C initiatives and delivering results within a complex matrix environment. 8 years of senior leadership experience in building, managing and/or developing high-performing teams and delivering results at scale. Extensive experience building strategic solutions or demonstrated ability to deliver transformation at scale. Executive-level business acumen in P&C, insurance risk, compliance, integrated change management and front-line communications leading to operational excellence. Proven ability to influence and develop positive working relationships with leaders across multiple disciplines and executive levels. Demonstrated ability to create, develop and convert strategic vision into a plan and execute on that plan. Understanding of government regulations and legal requirements involving P&C business. Executive-level risk assessment skills, including risk identification and measurement, mitigation strategy development, regulatory management, policy and procedure development. What sets you apart: Executive-level communication and stakeholder management skills, with the ability to translate complex operational and financial data into clear, actionable insights for leaders across the organization. Demonstrated experience leading large-scale claims or contact center operations, including oversight of sizable, geographically dispersed teams and complex service delivery environments. Proven ability to leverage data, metrics, and business insights to drive operational performance, identify emerging trends, and influence strategic decision-making. Deep understanding of property and/or auto claims operations, including recoveries, salvage, subrogation, fraud investigations or shared services functions. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $257,250 - $463,050. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/10/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Accountable for the auto, property or other claims operation to deliver business results at scale. Responsible and accountable for the operational execution of the member experience in claims. Creates and delivers a strategic focus on world class member experience and operational results. Collaborates across Operations and other business lines to ensure delivery of the USAA mission. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is available for this position. What you'll do: Accountable for developing Claims operations strategy, plan, goals and objectives in support of USAA Strategy. Accountable for delivering on plan objectives across employee, member, financial and quality goals. Drives industry best practices and adoption within claims process creating continuity across the P&C Company. Leads Claims Experience owners, operational executives and/or claims functional groups to achieve business outcomes. Collaborates effectively with product line leaders and other senior executives to support Enterprise initiatives. Drives overall risk management and regulatory compliance through consistent frameworks and business routines. Sponsors and shapes large transformational efforts across multiple Operational areas, Lines of Business or Enterprise. Builds and leads a team of claims executive leaders for results delivery through recruiting, development, retention, coaching and performance management. Designs and champions claims servicing solutions across process, technology, workforce, third party, analytics in support of P&C product competitiveness. Collaborates with internal partners to build supporting capabilities and deliver on shared accountabilities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive financial services experience to include P&C industry work experience in Claims developing strategies, managing major P&C initiatives and delivering results within a complex matrix environment. 8 years of senior leadership experience in building, managing and/or developing high-performing teams and delivering results at scale. Extensive experience building strategic solutions or demonstrated ability to deliver transformation at scale. Executive-level business acumen in P&C, insurance risk, compliance, integrated change management and front-line communications leading to operational excellence. Proven ability to influence and develop positive working relationships with leaders across multiple disciplines and executive levels. Demonstrated ability to create, develop and convert strategic vision into a plan and execute on that plan. Understanding of government regulations and legal requirements involving P&C business. Executive-level risk assessment skills, including risk identification and measurement, mitigation strategy development, regulatory management, policy and procedure development. What sets you apart: Executive-level communication and stakeholder management skills, with the ability to translate complex operational and financial data into clear, actionable insights for leaders across the organization. Demonstrated experience leading large-scale claims or contact center operations, including oversight of sizable, geographically dispersed teams and complex service delivery environments. Proven ability to leverage data, metrics, and business insights to drive operational performance, identify emerging trends, and influence strategic decision-making. Deep understanding of property and/or auto claims operations, including recoveries, salvage, subrogation, fraud investigations or shared services functions. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $257,250 - $463,050. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
HR Business Partner HR Consulting Team Full-Time Boston, MA or Springfield, MA The Opportunity: The HR Business Partner (HRBP) will join the HR Consulting team and lead the development and implementation of people strategies that enable successful execution of business priorities. In this role, you will provide strategic and consultative HR support to aligned business leaders. You will leverage your expertise across core HR disciplines-including compensation, benefits, learning, DE&I, talent management, organizational effectiveness, and employee relations-to deliver both strategic guidance and executional support. You will partner with leadership during business planning to shape and implement talent strategies aligned to business objectives , while collaborating with HR Centers of Excellence (COEs) to deliver integrated solutions. Your ability to influence leaders, translate business needs into actionable HR strategies, and drive outcomes will be key to success. This role supports senior business leaders across assigned client groups. The Team: The HR Business Partner team is a highly consultative group of HR professionals focused on developing and delivering end-to-end talent strategies that drive business performance and organizational outcomes. The Impact : Investing in the Organization Serve as an active participant and influencer in business strategy and planning discussions Leverage data and insights to inform and advise on all aspects of the talent ecosystem Brokering Knowledge Partner with HR COEs to deliver solutions that support business priorities Share business insights with HR partners to strengthen enterprise-wide business acumen Talent Management Contribute to and execute holistic talent strategies aligned to business needs Drive ongoing talent pipeline discussions to ensure readiness for current and future roles Partner with leaders to advance internal talent mobility across teams and functions Organizational Effectiveness Lead organizational design discussions to align structure, roles, and processes with business priorities Partner with leaders to develop action plans that improve engagement and organizational effectiveness Inclusion Embed inclusion across all talent practices and employee experiences Build cultural competence and serve as a trusted advisor to leaders Champion inclusive leadership behaviors to strengthen team performance and culture The Minimum Qualifications Bachelor's Degree 5+ years of experience in Human Resources, including consultative HRBP experience The Ideal Qualifications 8+ years of experience in Human Resources, with 5+ years in an HRBP role Experience supporting complex or multi-functional business groups Strong communication , influencing, and relationship-building skills Demonstrated ability to lead change and influence at the executive level Understanding of compensation practices and programs Proficiency in Microsoft Office Suite Proactive, adaptable leader with a growth mindset and ability to drive transformation What You Can Expect at MassMutual MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect: Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes A collaborative environment where perspectives are welcomed Access to learning, development, and internal networks that support continuous growth and skill-building over time Employee-led communities and forums that foster connection, learning, and inclusion across the organization A culture grounded in integrity, responsibility, and stewardship- supported by a company with a strong legacy and a future-focused mindset MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
08/10/2026
Full time
HR Business Partner HR Consulting Team Full-Time Boston, MA or Springfield, MA The Opportunity: The HR Business Partner (HRBP) will join the HR Consulting team and lead the development and implementation of people strategies that enable successful execution of business priorities. In this role, you will provide strategic and consultative HR support to aligned business leaders. You will leverage your expertise across core HR disciplines-including compensation, benefits, learning, DE&I, talent management, organizational effectiveness, and employee relations-to deliver both strategic guidance and executional support. You will partner with leadership during business planning to shape and implement talent strategies aligned to business objectives , while collaborating with HR Centers of Excellence (COEs) to deliver integrated solutions. Your ability to influence leaders, translate business needs into actionable HR strategies, and drive outcomes will be key to success. This role supports senior business leaders across assigned client groups. The Team: The HR Business Partner team is a highly consultative group of HR professionals focused on developing and delivering end-to-end talent strategies that drive business performance and organizational outcomes. The Impact : Investing in the Organization Serve as an active participant and influencer in business strategy and planning discussions Leverage data and insights to inform and advise on all aspects of the talent ecosystem Brokering Knowledge Partner with HR COEs to deliver solutions that support business priorities Share business insights with HR partners to strengthen enterprise-wide business acumen Talent Management Contribute to and execute holistic talent strategies aligned to business needs Drive ongoing talent pipeline discussions to ensure readiness for current and future roles Partner with leaders to advance internal talent mobility across teams and functions Organizational Effectiveness Lead organizational design discussions to align structure, roles, and processes with business priorities Partner with leaders to develop action plans that improve engagement and organizational effectiveness Inclusion Embed inclusion across all talent practices and employee experiences Build cultural competence and serve as a trusted advisor to leaders Champion inclusive leadership behaviors to strengthen team performance and culture The Minimum Qualifications Bachelor's Degree 5+ years of experience in Human Resources, including consultative HRBP experience The Ideal Qualifications 8+ years of experience in Human Resources, with 5+ years in an HRBP role Experience supporting complex or multi-functional business groups Strong communication , influencing, and relationship-building skills Demonstrated ability to lead change and influence at the executive level Understanding of compensation practices and programs Proficiency in Microsoft Office Suite Proactive, adaptable leader with a growth mindset and ability to drive transformation What You Can Expect at MassMutual MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect: Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes A collaborative environment where perspectives are welcomed Access to learning, development, and internal networks that support continuous growth and skill-building over time Employee-led communities and forums that foster connection, learning, and inclusion across the organization A culture grounded in integrity, responsibility, and stewardship- supported by a company with a strong legacy and a future-focused mindset MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
GeoStabilization International
Westminster, Colorado
GeoStabilization International (GSI), Access Limited, and RoadGuard together form a leading infrastructure solutions platform dedicated to protecting people and strengthening critical infrastructure across North America and New Zealand. GSI is the premier geohazard mitigation firm specializing in emergency slope stabilization, landslide repair, grouting, and micropiles through innovative design-build delivery. Access Limited brings over a century of steep-slope expertise and operates North America's largest fleet of spider excavators, delivering complex rockfall and geotechnical solutions in the most challenging environments. RoadGuard, founded in 2024, unites industry-leading roadway safety companies providing guardrail, bridge railing, highway signage, fencing, and specialty fabrication services. Across all our businesses, we are driven by innovation, extreme ownership, technical excellence, and a relentless commitment to measurable results that improve safety and infrastructure resilience. THE OPPORTUNITY GeoStabilization International is a category-defining geohazard mitigation and infrastructure protection company operating across multiple entities at national scale. We are building enterprise-grade supply chain capabilities because we recognize that procurement excellence is a direct driver of margin expansion, project execution reliability, and long-term enterprise value. The Director of Supply Chain will design, build, and lead GSI's sourcing and procurement function with real financial accountability. This is not a maintenance role. This is a build role - for a leader who wants to institutionalize a strategic function, drive measurable cost impact, and grow into broader organizational leadership over time. Future scope for high performers may include: Operational leadership across shared services or enterprise functions Ownership of cross-company process transformation initiatives Business transformation or general management-adjacent leadership DUTIES + RESPONSIBILITIES Enterprise Supply Chain Leadership Establish and lead enterprise-wide supply chain and procurement strategy aligned to financial and operational objectives. Institutionalize advanced analytical and executional capabilities - negotiation discipline, structured problem-solving, and supplier governance - across the organization. Create consistency and leverage across multiple operating entities while respecting execution realities at the field level. Serve as the senior authority on sourcing strategy, vendor management, and procurement discipline. Strategic Sourcing & Category Management Own strategic sourcing across direct and indirect spend categories at enterprise scale. Proactively assess spend concentration, contract timing, and sourcing optionality across the business. Drive competitive sourcing events - supplier rationalization, reverse auctions, structured renegotiations. Vendor Management & Performance Governance Build supplier segmentation models and preferred vendor programs with clear performance standards. Establish supplier scorecards measuring cost, quality, service, and reliability. Create accountability mechanisms and escalation paths for underperforming suppliers. Procure-to-Pay (P2P) Ownership Own the end-to-end P2P process from requisition through payment across all operating entities. Partner with Finance and AP to reduce invoice exceptions, eliminate payment delays, and improve cycle time. Establish and enforce purchasing controls, approval workflows, and spend compliance policies. Drive adoption of P2P technology to increase automation, reduce manual touchpoints, and improve data integrity. Own P2P KPIs: PO coverage rate, invoice match rate, on-time payment, and exception volume. Operational Buying & PO Execution Oversee timely, accurate PO issuance in support of field operations and project execution. Establish SLAs for PO turnaround and hold the team accountable without disrupting project schedules. Build and maintain item master and supplier catalog data for faster, more consistent enterprise buying. Develop and enforce compliant buying channel strategy - reducing off-contract and maverick spend. Collaborate with Operations and Project Management to anticipate material needs, manage lead times, and prevent supply disruptions. Financial Impact & KPI Ownership Own Total Cost of Ownership (TCO) as a primary enterprise KPI tied directly to margin performance. Partner with Finance to improve cost visibility, forecasting accuracy, and spend compliance. Lead disciplined reporting, variance analysis, and decision frameworks focused on measurable outcomes. Team Leadership & Development Lead, coach, and develop a high-accountability strategic sourcing and procurement team. Set clear expectations for output, cadence, and results across the function. Build bench strength and capability to scale with enterprise growth. SKILLS + EXPERIENCE REQUIRED 7+ years of leadership experience in strategic sourcing, procurement, or supply chain within industrial, manufacturing, logistics, or industrial services environments. Hands-on experience owning or transforming a P2P process, including PO issuance, invoice matching, and payment compliance. Demonstrated success driving TCO improvement and sustainable cost savings at scale. Proven ability to build structured, repeatable procurement processes in growing or changing organizations. ERP-based procurement experience (Viewpoint, SAP, Oracle, Procore, or similar). Track record of building, leading, and holding teams accountable for measurable results. Strong command of spend analytics, cost structures, and supplier economics. Ability to partner effectively with Finance, Operations, and executive leadership. Owner's mindset with high standards for execution, accountability, and follow-through. EDUCATION + CREDENTIALS Bachelor's degree in a related field required. MBA is a plus. Lean, Six Sigma, or equivalent operational excellence certification is a plus. US pay range for this role. $180,000 - $225,000 USD Soil Nail Holdings and its subsidiaries are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
08/10/2026
Full time
GeoStabilization International (GSI), Access Limited, and RoadGuard together form a leading infrastructure solutions platform dedicated to protecting people and strengthening critical infrastructure across North America and New Zealand. GSI is the premier geohazard mitigation firm specializing in emergency slope stabilization, landslide repair, grouting, and micropiles through innovative design-build delivery. Access Limited brings over a century of steep-slope expertise and operates North America's largest fleet of spider excavators, delivering complex rockfall and geotechnical solutions in the most challenging environments. RoadGuard, founded in 2024, unites industry-leading roadway safety companies providing guardrail, bridge railing, highway signage, fencing, and specialty fabrication services. Across all our businesses, we are driven by innovation, extreme ownership, technical excellence, and a relentless commitment to measurable results that improve safety and infrastructure resilience. THE OPPORTUNITY GeoStabilization International is a category-defining geohazard mitigation and infrastructure protection company operating across multiple entities at national scale. We are building enterprise-grade supply chain capabilities because we recognize that procurement excellence is a direct driver of margin expansion, project execution reliability, and long-term enterprise value. The Director of Supply Chain will design, build, and lead GSI's sourcing and procurement function with real financial accountability. This is not a maintenance role. This is a build role - for a leader who wants to institutionalize a strategic function, drive measurable cost impact, and grow into broader organizational leadership over time. Future scope for high performers may include: Operational leadership across shared services or enterprise functions Ownership of cross-company process transformation initiatives Business transformation or general management-adjacent leadership DUTIES + RESPONSIBILITIES Enterprise Supply Chain Leadership Establish and lead enterprise-wide supply chain and procurement strategy aligned to financial and operational objectives. Institutionalize advanced analytical and executional capabilities - negotiation discipline, structured problem-solving, and supplier governance - across the organization. Create consistency and leverage across multiple operating entities while respecting execution realities at the field level. Serve as the senior authority on sourcing strategy, vendor management, and procurement discipline. Strategic Sourcing & Category Management Own strategic sourcing across direct and indirect spend categories at enterprise scale. Proactively assess spend concentration, contract timing, and sourcing optionality across the business. Drive competitive sourcing events - supplier rationalization, reverse auctions, structured renegotiations. Vendor Management & Performance Governance Build supplier segmentation models and preferred vendor programs with clear performance standards. Establish supplier scorecards measuring cost, quality, service, and reliability. Create accountability mechanisms and escalation paths for underperforming suppliers. Procure-to-Pay (P2P) Ownership Own the end-to-end P2P process from requisition through payment across all operating entities. Partner with Finance and AP to reduce invoice exceptions, eliminate payment delays, and improve cycle time. Establish and enforce purchasing controls, approval workflows, and spend compliance policies. Drive adoption of P2P technology to increase automation, reduce manual touchpoints, and improve data integrity. Own P2P KPIs: PO coverage rate, invoice match rate, on-time payment, and exception volume. Operational Buying & PO Execution Oversee timely, accurate PO issuance in support of field operations and project execution. Establish SLAs for PO turnaround and hold the team accountable without disrupting project schedules. Build and maintain item master and supplier catalog data for faster, more consistent enterprise buying. Develop and enforce compliant buying channel strategy - reducing off-contract and maverick spend. Collaborate with Operations and Project Management to anticipate material needs, manage lead times, and prevent supply disruptions. Financial Impact & KPI Ownership Own Total Cost of Ownership (TCO) as a primary enterprise KPI tied directly to margin performance. Partner with Finance to improve cost visibility, forecasting accuracy, and spend compliance. Lead disciplined reporting, variance analysis, and decision frameworks focused on measurable outcomes. Team Leadership & Development Lead, coach, and develop a high-accountability strategic sourcing and procurement team. Set clear expectations for output, cadence, and results across the function. Build bench strength and capability to scale with enterprise growth. SKILLS + EXPERIENCE REQUIRED 7+ years of leadership experience in strategic sourcing, procurement, or supply chain within industrial, manufacturing, logistics, or industrial services environments. Hands-on experience owning or transforming a P2P process, including PO issuance, invoice matching, and payment compliance. Demonstrated success driving TCO improvement and sustainable cost savings at scale. Proven ability to build structured, repeatable procurement processes in growing or changing organizations. ERP-based procurement experience (Viewpoint, SAP, Oracle, Procore, or similar). Track record of building, leading, and holding teams accountable for measurable results. Strong command of spend analytics, cost structures, and supplier economics. Ability to partner effectively with Finance, Operations, and executive leadership. Owner's mindset with high standards for execution, accountability, and follow-through. EDUCATION + CREDENTIALS Bachelor's degree in a related field required. MBA is a plus. Lean, Six Sigma, or equivalent operational excellence certification is a plus. US pay range for this role. $180,000 - $225,000 USD Soil Nail Holdings and its subsidiaries are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Accountable for the auto, property or other claims operation to deliver business results at scale. Responsible and accountable for the operational execution of the member experience in claims. Creates and delivers a strategic focus on world class member experience and operational results. Collaborates across Operations and other business lines to ensure delivery of the USAA mission. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is available for this position. What you'll do: Accountable for developing Claims operations strategy, plan, goals and objectives in support of USAA Strategy. Accountable for delivering on plan objectives across employee, member, financial and quality goals. Drives industry best practices and adoption within claims process creating continuity across the P&C Company. Leads Claims Experience owners, operational executives and/or claims functional groups to achieve business outcomes. Collaborates effectively with product line leaders and other senior executives to support Enterprise initiatives. Drives overall risk management and regulatory compliance through consistent frameworks and business routines. Sponsors and shapes large transformational efforts across multiple Operational areas, Lines of Business or Enterprise. Builds and leads a team of claims executive leaders for results delivery through recruiting, development, retention, coaching and performance management. Designs and champions claims servicing solutions across process, technology, workforce, third party, analytics in support of P&C product competitiveness. Collaborates with internal partners to build supporting capabilities and deliver on shared accountabilities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive financial services experience to include P&C industry work experience in Claims developing strategies, managing major P&C initiatives and delivering results within a complex matrix environment. 8 years of senior leadership experience in building, managing and/or developing high-performing teams and delivering results at scale. Extensive experience building strategic solutions or demonstrated ability to deliver transformation at scale. Executive-level business acumen in P&C, insurance risk, compliance, integrated change management and front-line communications leading to operational excellence. Proven ability to influence and develop positive working relationships with leaders across multiple disciplines and executive levels. Demonstrated ability to create, develop and convert strategic vision into a plan and execute on that plan. Understanding of government regulations and legal requirements involving P&C business. Executive-level risk assessment skills, including risk identification and measurement, mitigation strategy development, regulatory management, policy and procedure development. What sets you apart: Executive-level communication and stakeholder management skills, with the ability to translate complex operational and financial data into clear, actionable insights for leaders across the organization. Demonstrated experience leading large-scale claims or contact center operations, including oversight of sizable, geographically dispersed teams and complex service delivery environments. Proven ability to leverage data, metrics, and business insights to drive operational performance, identify emerging trends, and influence strategic decision-making. Deep understanding of property and/or auto claims operations, including recoveries, salvage, subrogation, fraud investigations or shared services functions. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $257,250 - $463,050. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/10/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Accountable for the auto, property or other claims operation to deliver business results at scale. Responsible and accountable for the operational execution of the member experience in claims. Creates and delivers a strategic focus on world class member experience and operational results. Collaborates across Operations and other business lines to ensure delivery of the USAA mission. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is available for this position. What you'll do: Accountable for developing Claims operations strategy, plan, goals and objectives in support of USAA Strategy. Accountable for delivering on plan objectives across employee, member, financial and quality goals. Drives industry best practices and adoption within claims process creating continuity across the P&C Company. Leads Claims Experience owners, operational executives and/or claims functional groups to achieve business outcomes. Collaborates effectively with product line leaders and other senior executives to support Enterprise initiatives. Drives overall risk management and regulatory compliance through consistent frameworks and business routines. Sponsors and shapes large transformational efforts across multiple Operational areas, Lines of Business or Enterprise. Builds and leads a team of claims executive leaders for results delivery through recruiting, development, retention, coaching and performance management. Designs and champions claims servicing solutions across process, technology, workforce, third party, analytics in support of P&C product competitiveness. Collaborates with internal partners to build supporting capabilities and deliver on shared accountabilities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive financial services experience to include P&C industry work experience in Claims developing strategies, managing major P&C initiatives and delivering results within a complex matrix environment. 8 years of senior leadership experience in building, managing and/or developing high-performing teams and delivering results at scale. Extensive experience building strategic solutions or demonstrated ability to deliver transformation at scale. Executive-level business acumen in P&C, insurance risk, compliance, integrated change management and front-line communications leading to operational excellence. Proven ability to influence and develop positive working relationships with leaders across multiple disciplines and executive levels. Demonstrated ability to create, develop and convert strategic vision into a plan and execute on that plan. Understanding of government regulations and legal requirements involving P&C business. Executive-level risk assessment skills, including risk identification and measurement, mitigation strategy development, regulatory management, policy and procedure development. What sets you apart: Executive-level communication and stakeholder management skills, with the ability to translate complex operational and financial data into clear, actionable insights for leaders across the organization. Demonstrated experience leading large-scale claims or contact center operations, including oversight of sizable, geographically dispersed teams and complex service delivery environments. Proven ability to leverage data, metrics, and business insights to drive operational performance, identify emerging trends, and influence strategic decision-making. Deep understanding of property and/or auto claims operations, including recoveries, salvage, subrogation, fraud investigations or shared services functions. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $257,250 - $463,050. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Executive Director, Bank Sales and Service Contact Center, provides executive leadership, strategic direction, and resource stewardship of the Bank Sales and Service Contact Center organization. Leads Member Contact and Experience for the Bank; plans, coordinates, and oversees operations which allow employees to meet or exceed member service expectations. Shares accountability for overall Bank Sales and Service Contact Center performance, Omnichannel organizational goals, and aligning objectives with the business strategy. Creates a culture that focuses on continuous improvement, excellence, and a compliance/service-oriented approach. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. What You'll Do: Builds and oversees the Bank Sales and Service Contact Center through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Responsible and accountable for achieving Enterprise standards for Contact Center compliance process and technical adherence throughout their organization. Executes the defined strategy and leads cross functional teams in a continuous effort to improve the member experience. Explore member feedback and data from the member experience and map member feedback and behavior to identify pain points and new opportunities. Leads large-scale member contact organizations (250+ people) across Omnichannel (voice, chat, asynchronous messaging, etc.) to drive overall member experience for Enterprise. Serves as a coach and mentor to leaders within Bank Contact Center, leading by example and focusing on creating the best member experiences. Provides and instills an attitude of caring and empathy toward the concerns of our members and employees to deliver exceptional customer service. Develops a deep understanding of the current member experiences, the competitive environment, current state gaps, and develops and recommends innovative solutions for continuous improvement. Executes operational expectations for a complex contact center environment (average speed of answer, occupancy, shrinkage, average handle time, member satisfaction, etc.). Responsible and accountable for increasing the depth of member relationships (products per member) by retaining, growing and acquiring new members, in a compliant manner. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Education: Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. What You Have: 10+ years of progressive contact center experience in a financial services industry supporting clients/customers/members in a multi-channel environment (voice, web, live chat, email, mobile, social media). 4 years of people leadership experience in building, managing and/or developing high-performing teams required with demonstrated ability developing talent, managing workflow, engaging and inspiring staff and peers, and fostering open communication. 3 years of experience developing strategy and executing very large-scale programs requiring data analytics and driving enterprise wide improvements. Deep understanding of banking regulatory environment, regulatory requirements, and application of compliance-related policies and procedures (e.g.Sales Practices, Unfair, Deceptive, or Abusive Acts or Practices (UDAAP), Anti-Money Laundering (AML), Know Your Customer (KYC), Third-Party Risk Management (TPRM) etc.). Strong technical aptitude and analytical skills to lead initiatives to improve contact center effectiveness and efficiencies. Previous leadership or management experience required of large and/or multi-site contact centers (250+ employees). Experience leading through change and promoting changing well in the organization. What Sets You Apart: Track record of exceeded assigned target for contact center KPIs, including member satisfaction, compliance adherence, and efficiency Experience managing multiple functions across a variety of banking products and processes, including credit cards, deposits, lending, online banking support and escalations support Broad contact center business acumen, including understanding of workforce management, quality assurance, training and reporting Knowledge of and experience with a variety of contact center tools and technologies, including coaching system, IVR/ IVAs, timekeeping systems and knowledge management systems High degree of analytical skills with ability to root cause performance gaps and develop go to green plans Experience with cross functional project implementation involving key partners, such as risk, compliance, legal, product, process and human resources Superior verbal and written communication skills with experience interacting with, and presenting to, senior executives US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $147,750.00 - $265,950.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/10/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Executive Director, Bank Sales and Service Contact Center, provides executive leadership, strategic direction, and resource stewardship of the Bank Sales and Service Contact Center organization. Leads Member Contact and Experience for the Bank; plans, coordinates, and oversees operations which allow employees to meet or exceed member service expectations. Shares accountability for overall Bank Sales and Service Contact Center performance, Omnichannel organizational goals, and aligning objectives with the business strategy. Creates a culture that focuses on continuous improvement, excellence, and a compliance/service-oriented approach. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. What You'll Do: Builds and oversees the Bank Sales and Service Contact Center through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Responsible and accountable for achieving Enterprise standards for Contact Center compliance process and technical adherence throughout their organization. Executes the defined strategy and leads cross functional teams in a continuous effort to improve the member experience. Explore member feedback and data from the member experience and map member feedback and behavior to identify pain points and new opportunities. Leads large-scale member contact organizations (250+ people) across Omnichannel (voice, chat, asynchronous messaging, etc.) to drive overall member experience for Enterprise. Serves as a coach and mentor to leaders within Bank Contact Center, leading by example and focusing on creating the best member experiences. Provides and instills an attitude of caring and empathy toward the concerns of our members and employees to deliver exceptional customer service. Develops a deep understanding of the current member experiences, the competitive environment, current state gaps, and develops and recommends innovative solutions for continuous improvement. Executes operational expectations for a complex contact center environment (average speed of answer, occupancy, shrinkage, average handle time, member satisfaction, etc.). Responsible and accountable for increasing the depth of member relationships (products per member) by retaining, growing and acquiring new members, in a compliant manner. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Education: Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. What You Have: 10+ years of progressive contact center experience in a financial services industry supporting clients/customers/members in a multi-channel environment (voice, web, live chat, email, mobile, social media). 4 years of people leadership experience in building, managing and/or developing high-performing teams required with demonstrated ability developing talent, managing workflow, engaging and inspiring staff and peers, and fostering open communication. 3 years of experience developing strategy and executing very large-scale programs requiring data analytics and driving enterprise wide improvements. Deep understanding of banking regulatory environment, regulatory requirements, and application of compliance-related policies and procedures (e.g.Sales Practices, Unfair, Deceptive, or Abusive Acts or Practices (UDAAP), Anti-Money Laundering (AML), Know Your Customer (KYC), Third-Party Risk Management (TPRM) etc.). Strong technical aptitude and analytical skills to lead initiatives to improve contact center effectiveness and efficiencies. Previous leadership or management experience required of large and/or multi-site contact centers (250+ employees). Experience leading through change and promoting changing well in the organization. What Sets You Apart: Track record of exceeded assigned target for contact center KPIs, including member satisfaction, compliance adherence, and efficiency Experience managing multiple functions across a variety of banking products and processes, including credit cards, deposits, lending, online banking support and escalations support Broad contact center business acumen, including understanding of workforce management, quality assurance, training and reporting Knowledge of and experience with a variety of contact center tools and technologies, including coaching system, IVR/ IVAs, timekeeping systems and knowledge management systems High degree of analytical skills with ability to root cause performance gaps and develop go to green plans Experience with cross functional project implementation involving key partners, such as risk, compliance, legal, product, process and human resources Superior verbal and written communication skills with experience interacting with, and presenting to, senior executives US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $147,750.00 - $265,950.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description Summary Every turbine blade, wind tower, and power system in the world depends on one thing: mechanical and structural systems that endure. At GE Vernova Advanced Research, we're not just studying mechanical engineering - we're reinventing it. With 150+ active energy-focused programs and partnerships spanning 420+ leading institutions, our researchers are pushing the boundaries of what's structurally possible to power the global energy transition. We're looking for a Technology Manager for our Mechanical Engineering team focused on research - a bold technical leader who will guide a world-class team of researchers developing next-generation structural mechanics and durability solutions for GE Vernova's Power, Wind, and Electrification businesses. This is more than a leadership role. It's a chance to define how the world's most critical energy systems are designed to last. Job Description Roles and Responsibilities Own & Grow the Technology Portfolio Build and manage a robust portfolio of research programs that advance the following aspects of mechanical engineering - structural mechanics, durability, and fatigue performance across GE Vernova's Power, Wind, and Electrification businesses Lead early-stage technology development with high disruption potential - from first concept through successful transition to the businesses Develop multi-generational technology roadmaps that give GE Vernova's businesses a competitive, multi-year structural mechanics strategy Partner with Chief Engineers, Chief Scientists, and Senior Principal Engineers to align structural mechanics and durability strategy with product and manufacturing goals across the enterprise Drive Strategy Through Collaboration Serve as the strategic link between GE Vernova Advanced Research, business units, and external partners including U.S. government agencies Work closely with the Technology Director and Mission Leaders to continuously shape and evolve the vision for the Mechanical Structures & Durability team Coordinate disruptive technology efforts with GE Vernova's business teams and ensure integration into long-term product and technology plans Establish, grow, and maintain strategic external relationships with government agencies, national labs, academic institutions, and industry partners Actively represent and promote GE Vernova's research capabilities in the broader scientific and energy community Lead, Develop & Inspire Your Team Lead, mentor, and grow a high-performing team of technologists and researchers - creating a culture where scientific excellence and personal growth go hand in hand Champion talent acquisition and retention, recruiting exceptional engineers and scientists who raise the bar for the organization Provide meaningful coaching, career development, and structured growth opportunities for team members at every level Drive adoption of Lean principles, project/program management best practices, and operational discipline across all team activities Execute with Operational Excellence Ensure all programs operate with the highest standards of safety, quality, and compliance Own resource planning that balances organizational priorities with individual researcher development goals Drive accountability for project execution in a fast-paced, matrixed research environment Manage financial stewardship including budget oversight and investment prioritization across the team's program portfolio Required Qualifications Education: PhD in Mechanical Engineering, Aerospace Engineering, or a related technical discipline with a minimum of 6 years of relevant experience - OR - Master's degree with a minimum of 10 years of relevant experience. Technical Expertise: 5+ years of hands-on experience leading technical programs or R&D efforts in structural mechanics, durability, fatigue analysis, or a closely related engineering discipline. People Leadership: Proven direct management experience leading teams of 3 or more engineers or scientists, with demonstrated ability to develop talent, navigate performance, and build high-performing organizations. Eligibility Requirements Legal authorization to work in the U.S. is required; this role is not eligible for immigration or visa sponsorship. This position requires access to information and technology subject to U.S. export control laws. Consistent with U.S. export regulations, we can only consider applicants who are "U.S. persons" as defined by law. Must be willing to work onsite at GE Vernova Advanced Research, Niskayuna, NY - onsite presence is essential to support hands-on collaboration and direct reports Preferred Qualifications Demonstrated track record of successfully contributing to, writing and executing on competitive proposals with U.S. government agencies such as DOE, ARPA-E, DOD, DARPA, or equivalent federal sponsors. Ability to translate complex technical and business challenges into clear priorities, actionable plans, and measurable outcome Industrial application experience in mechanical engineering with emphasis on structural mechanics and durability - with direct exposure to the challenges of scaling structural solutions from lab research into production environments Demonstrated success in transitioning R&D technology into commercial or industrial products, including full lifecycle ownership from concept through deployment Experience leading or collaborating with global or geographically distributed teams across multiple business functions and engineering disciplines in a matrixed environment Familiarity with advanced structural analysis tools such as FEA (finite element analysis), probabilistic durability modeling, fatigue life prediction, or related computational methods Understanding of customer needs and competitive industry trends in power generation, wind energy, or electrification - with the ability to convert insights into technology strategy Track record of building and sustaining a culture of safety and continuous improvement within a technical research or engineering organization Experience with Lean methodologies applied in a research, product development, or early-stage technology environment Active presence in the professional community through conference participation, publications, or technical society leadership that advances GE Vernova's external reputation Excellent written and verbal communication skills, including demonstrated ability to present complex structural mechanics concepts to executive and non-technical business audiences This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes For candidates applying to a U.S. based position, the pay range for this position is between $131,700.00 and $219,300.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on May 06, 2026. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
08/10/2026
Full time
Job Description Summary Every turbine blade, wind tower, and power system in the world depends on one thing: mechanical and structural systems that endure. At GE Vernova Advanced Research, we're not just studying mechanical engineering - we're reinventing it. With 150+ active energy-focused programs and partnerships spanning 420+ leading institutions, our researchers are pushing the boundaries of what's structurally possible to power the global energy transition. We're looking for a Technology Manager for our Mechanical Engineering team focused on research - a bold technical leader who will guide a world-class team of researchers developing next-generation structural mechanics and durability solutions for GE Vernova's Power, Wind, and Electrification businesses. This is more than a leadership role. It's a chance to define how the world's most critical energy systems are designed to last. Job Description Roles and Responsibilities Own & Grow the Technology Portfolio Build and manage a robust portfolio of research programs that advance the following aspects of mechanical engineering - structural mechanics, durability, and fatigue performance across GE Vernova's Power, Wind, and Electrification businesses Lead early-stage technology development with high disruption potential - from first concept through successful transition to the businesses Develop multi-generational technology roadmaps that give GE Vernova's businesses a competitive, multi-year structural mechanics strategy Partner with Chief Engineers, Chief Scientists, and Senior Principal Engineers to align structural mechanics and durability strategy with product and manufacturing goals across the enterprise Drive Strategy Through Collaboration Serve as the strategic link between GE Vernova Advanced Research, business units, and external partners including U.S. government agencies Work closely with the Technology Director and Mission Leaders to continuously shape and evolve the vision for the Mechanical Structures & Durability team Coordinate disruptive technology efforts with GE Vernova's business teams and ensure integration into long-term product and technology plans Establish, grow, and maintain strategic external relationships with government agencies, national labs, academic institutions, and industry partners Actively represent and promote GE Vernova's research capabilities in the broader scientific and energy community Lead, Develop & Inspire Your Team Lead, mentor, and grow a high-performing team of technologists and researchers - creating a culture where scientific excellence and personal growth go hand in hand Champion talent acquisition and retention, recruiting exceptional engineers and scientists who raise the bar for the organization Provide meaningful coaching, career development, and structured growth opportunities for team members at every level Drive adoption of Lean principles, project/program management best practices, and operational discipline across all team activities Execute with Operational Excellence Ensure all programs operate with the highest standards of safety, quality, and compliance Own resource planning that balances organizational priorities with individual researcher development goals Drive accountability for project execution in a fast-paced, matrixed research environment Manage financial stewardship including budget oversight and investment prioritization across the team's program portfolio Required Qualifications Education: PhD in Mechanical Engineering, Aerospace Engineering, or a related technical discipline with a minimum of 6 years of relevant experience - OR - Master's degree with a minimum of 10 years of relevant experience. Technical Expertise: 5+ years of hands-on experience leading technical programs or R&D efforts in structural mechanics, durability, fatigue analysis, or a closely related engineering discipline. People Leadership: Proven direct management experience leading teams of 3 or more engineers or scientists, with demonstrated ability to develop talent, navigate performance, and build high-performing organizations. Eligibility Requirements Legal authorization to work in the U.S. is required; this role is not eligible for immigration or visa sponsorship. This position requires access to information and technology subject to U.S. export control laws. Consistent with U.S. export regulations, we can only consider applicants who are "U.S. persons" as defined by law. Must be willing to work onsite at GE Vernova Advanced Research, Niskayuna, NY - onsite presence is essential to support hands-on collaboration and direct reports Preferred Qualifications Demonstrated track record of successfully contributing to, writing and executing on competitive proposals with U.S. government agencies such as DOE, ARPA-E, DOD, DARPA, or equivalent federal sponsors. Ability to translate complex technical and business challenges into clear priorities, actionable plans, and measurable outcome Industrial application experience in mechanical engineering with emphasis on structural mechanics and durability - with direct exposure to the challenges of scaling structural solutions from lab research into production environments Demonstrated success in transitioning R&D technology into commercial or industrial products, including full lifecycle ownership from concept through deployment Experience leading or collaborating with global or geographically distributed teams across multiple business functions and engineering disciplines in a matrixed environment Familiarity with advanced structural analysis tools such as FEA (finite element analysis), probabilistic durability modeling, fatigue life prediction, or related computational methods Understanding of customer needs and competitive industry trends in power generation, wind energy, or electrification - with the ability to convert insights into technology strategy Track record of building and sustaining a culture of safety and continuous improvement within a technical research or engineering organization Experience with Lean methodologies applied in a research, product development, or early-stage technology environment Active presence in the professional community through conference participation, publications, or technical society leadership that advances GE Vernova's external reputation Excellent written and verbal communication skills, including demonstrated ability to present complex structural mechanics concepts to executive and non-technical business audiences This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes For candidates applying to a U.S. based position, the pay range for this position is between $131,700.00 and $219,300.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on May 06, 2026. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Accountable for the auto, property or other claims operation to deliver business results at scale. Responsible and accountable for the operational execution of the member experience in claims. Creates and delivers a strategic focus on world class member experience and operational results. Collaborates across Operations and other business lines to ensure delivery of the USAA mission. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is available for this position. What you'll do: Accountable for developing Claims operations strategy, plan, goals and objectives in support of USAA Strategy. Accountable for delivering on plan objectives across employee, member, financial and quality goals. Drives industry best practices and adoption within claims process creating continuity across the P&C Company. Leads Claims Experience owners, operational executives and/or claims functional groups to achieve business outcomes. Collaborates effectively with product line leaders and other senior executives to support Enterprise initiatives. Drives overall risk management and regulatory compliance through consistent frameworks and business routines. Sponsors and shapes large transformational efforts across multiple Operational areas, Lines of Business or Enterprise. Builds and leads a team of claims executive leaders for results delivery through recruiting, development, retention, coaching and performance management. Designs and champions claims servicing solutions across process, technology, workforce, third party, analytics in support of P&C product competitiveness. Collaborates with internal partners to build supporting capabilities and deliver on shared accountabilities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive financial services experience to include P&C industry work experience in Claims developing strategies, managing major P&C initiatives and delivering results within a complex matrix environment. 8 years of senior leadership experience in building, managing and/or developing high-performing teams and delivering results at scale. Extensive experience building strategic solutions or demonstrated ability to deliver transformation at scale. Executive-level business acumen in P&C, insurance risk, compliance, integrated change management and front-line communications leading to operational excellence. Proven ability to influence and develop positive working relationships with leaders across multiple disciplines and executive levels. Demonstrated ability to create, develop and convert strategic vision into a plan and execute on that plan. Understanding of government regulations and legal requirements involving P&C business. Executive-level risk assessment skills, including risk identification and measurement, mitigation strategy development, regulatory management, policy and procedure development. What sets you apart: Executive-level communication and stakeholder management skills, with the ability to translate complex operational and financial data into clear, actionable insights for leaders across the organization. Demonstrated experience leading large-scale claims or contact center operations, including oversight of sizable, geographically dispersed teams and complex service delivery environments. Proven ability to leverage data, metrics, and business insights to drive operational performance, identify emerging trends, and influence strategic decision-making. Deep understanding of property and/or auto claims operations, including recoveries, salvage, subrogation, fraud investigations or shared services functions. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $257,250 - $463,050. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/10/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Accountable for the auto, property or other claims operation to deliver business results at scale. Responsible and accountable for the operational execution of the member experience in claims. Creates and delivers a strategic focus on world class member experience and operational results. Collaborates across Operations and other business lines to ensure delivery of the USAA mission. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is available for this position. What you'll do: Accountable for developing Claims operations strategy, plan, goals and objectives in support of USAA Strategy. Accountable for delivering on plan objectives across employee, member, financial and quality goals. Drives industry best practices and adoption within claims process creating continuity across the P&C Company. Leads Claims Experience owners, operational executives and/or claims functional groups to achieve business outcomes. Collaborates effectively with product line leaders and other senior executives to support Enterprise initiatives. Drives overall risk management and regulatory compliance through consistent frameworks and business routines. Sponsors and shapes large transformational efforts across multiple Operational areas, Lines of Business or Enterprise. Builds and leads a team of claims executive leaders for results delivery through recruiting, development, retention, coaching and performance management. Designs and champions claims servicing solutions across process, technology, workforce, third party, analytics in support of P&C product competitiveness. Collaborates with internal partners to build supporting capabilities and deliver on shared accountabilities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive financial services experience to include P&C industry work experience in Claims developing strategies, managing major P&C initiatives and delivering results within a complex matrix environment. 8 years of senior leadership experience in building, managing and/or developing high-performing teams and delivering results at scale. Extensive experience building strategic solutions or demonstrated ability to deliver transformation at scale. Executive-level business acumen in P&C, insurance risk, compliance, integrated change management and front-line communications leading to operational excellence. Proven ability to influence and develop positive working relationships with leaders across multiple disciplines and executive levels. Demonstrated ability to create, develop and convert strategic vision into a plan and execute on that plan. Understanding of government regulations and legal requirements involving P&C business. Executive-level risk assessment skills, including risk identification and measurement, mitigation strategy development, regulatory management, policy and procedure development. What sets you apart: Executive-level communication and stakeholder management skills, with the ability to translate complex operational and financial data into clear, actionable insights for leaders across the organization. Demonstrated experience leading large-scale claims or contact center operations, including oversight of sizable, geographically dispersed teams and complex service delivery environments. Proven ability to leverage data, metrics, and business insights to drive operational performance, identify emerging trends, and influence strategic decision-making. Deep understanding of property and/or auto claims operations, including recoveries, salvage, subrogation, fraud investigations or shared services functions. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $257,250 - $463,050. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Executive Director, Bank Sales and Service Contact Center, provides executive leadership, strategic direction, and resource stewardship of the Bank Sales and Service Contact Center organization. Leads Member Contact and Experience for the Bank; plans, coordinates, and oversees operations which allow employees to meet or exceed member service expectations. Shares accountability for overall Bank Sales and Service Contact Center performance, Omnichannel organizational goals, and aligning objectives with the business strategy. Creates a culture that focuses on continuous improvement, excellence, and a compliance/service-oriented approach. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. What You'll Do: Builds and oversees the Bank Sales and Service Contact Center through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Responsible and accountable for achieving Enterprise standards for Contact Center compliance process and technical adherence throughout their organization. Executes the defined strategy and leads cross functional teams in a continuous effort to improve the member experience. Explore member feedback and data from the member experience and map member feedback and behavior to identify pain points and new opportunities. Leads large-scale member contact organizations (250+ people) across Omnichannel (voice, chat, asynchronous messaging, etc.) to drive overall member experience for Enterprise. Serves as a coach and mentor to leaders within Bank Contact Center, leading by example and focusing on creating the best member experiences. Provides and instills an attitude of caring and empathy toward the concerns of our members and employees to deliver exceptional customer service. Develops a deep understanding of the current member experiences, the competitive environment, current state gaps, and develops and recommends innovative solutions for continuous improvement. Executes operational expectations for a complex contact center environment (average speed of answer, occupancy, shrinkage, average handle time, member satisfaction, etc.). Responsible and accountable for increasing the depth of member relationships (products per member) by retaining, growing and acquiring new members, in a compliant manner. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Education: Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. What You Have: 10+ years of progressive contact center experience in a financial services industry supporting clients/customers/members in a multi-channel environment (voice, web, live chat, email, mobile, social media). 4 years of people leadership experience in building, managing and/or developing high-performing teams required with demonstrated ability developing talent, managing workflow, engaging and inspiring staff and peers, and fostering open communication. 3 years of experience developing strategy and executing very large-scale programs requiring data analytics and driving enterprise wide improvements. Deep understanding of banking regulatory environment, regulatory requirements, and application of compliance-related policies and procedures (e.g.Sales Practices, Unfair, Deceptive, or Abusive Acts or Practices (UDAAP), Anti-Money Laundering (AML), Know Your Customer (KYC), Third-Party Risk Management (TPRM) etc.). Strong technical aptitude and analytical skills to lead initiatives to improve contact center effectiveness and efficiencies. Previous leadership or management experience required of large and/or multi-site contact centers (250+ employees). Experience leading through change and promoting changing well in the organization. What Sets You Apart: Track record of exceeded assigned target for contact center KPIs, including member satisfaction, compliance adherence, and efficiency Experience managing multiple functions across a variety of banking products and processes, including credit cards, deposits, lending, online banking support and escalations support Broad contact center business acumen, including understanding of workforce management, quality assurance, training and reporting Knowledge of and experience with a variety of contact center tools and technologies, including coaching system, IVR/ IVAs, timekeeping systems and knowledge management systems High degree of analytical skills with ability to root cause performance gaps and develop go to green plans Experience with cross functional project implementation involving key partners, such as risk, compliance, legal, product, process and human resources Superior verbal and written communication skills with experience interacting with, and presenting to, senior executives US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $147,750.00 - $265,950.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/10/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Executive Director, Bank Sales and Service Contact Center, provides executive leadership, strategic direction, and resource stewardship of the Bank Sales and Service Contact Center organization. Leads Member Contact and Experience for the Bank; plans, coordinates, and oversees operations which allow employees to meet or exceed member service expectations. Shares accountability for overall Bank Sales and Service Contact Center performance, Omnichannel organizational goals, and aligning objectives with the business strategy. Creates a culture that focuses on continuous improvement, excellence, and a compliance/service-oriented approach. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. What You'll Do: Builds and oversees the Bank Sales and Service Contact Center through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Responsible and accountable for achieving Enterprise standards for Contact Center compliance process and technical adherence throughout their organization. Executes the defined strategy and leads cross functional teams in a continuous effort to improve the member experience. Explore member feedback and data from the member experience and map member feedback and behavior to identify pain points and new opportunities. Leads large-scale member contact organizations (250+ people) across Omnichannel (voice, chat, asynchronous messaging, etc.) to drive overall member experience for Enterprise. Serves as a coach and mentor to leaders within Bank Contact Center, leading by example and focusing on creating the best member experiences. Provides and instills an attitude of caring and empathy toward the concerns of our members and employees to deliver exceptional customer service. Develops a deep understanding of the current member experiences, the competitive environment, current state gaps, and develops and recommends innovative solutions for continuous improvement. Executes operational expectations for a complex contact center environment (average speed of answer, occupancy, shrinkage, average handle time, member satisfaction, etc.). Responsible and accountable for increasing the depth of member relationships (products per member) by retaining, growing and acquiring new members, in a compliant manner. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Education: Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. What You Have: 10+ years of progressive contact center experience in a financial services industry supporting clients/customers/members in a multi-channel environment (voice, web, live chat, email, mobile, social media). 4 years of people leadership experience in building, managing and/or developing high-performing teams required with demonstrated ability developing talent, managing workflow, engaging and inspiring staff and peers, and fostering open communication. 3 years of experience developing strategy and executing very large-scale programs requiring data analytics and driving enterprise wide improvements. Deep understanding of banking regulatory environment, regulatory requirements, and application of compliance-related policies and procedures (e.g.Sales Practices, Unfair, Deceptive, or Abusive Acts or Practices (UDAAP), Anti-Money Laundering (AML), Know Your Customer (KYC), Third-Party Risk Management (TPRM) etc.). Strong technical aptitude and analytical skills to lead initiatives to improve contact center effectiveness and efficiencies. Previous leadership or management experience required of large and/or multi-site contact centers (250+ employees). Experience leading through change and promoting changing well in the organization. What Sets You Apart: Track record of exceeded assigned target for contact center KPIs, including member satisfaction, compliance adherence, and efficiency Experience managing multiple functions across a variety of banking products and processes, including credit cards, deposits, lending, online banking support and escalations support Broad contact center business acumen, including understanding of workforce management, quality assurance, training and reporting Knowledge of and experience with a variety of contact center tools and technologies, including coaching system, IVR/ IVAs, timekeeping systems and knowledge management systems High degree of analytical skills with ability to root cause performance gaps and develop go to green plans Experience with cross functional project implementation involving key partners, such as risk, compliance, legal, product, process and human resources Superior verbal and written communication skills with experience interacting with, and presenting to, senior executives US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $147,750.00 - $265,950.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description About the Role & Team: Walt Disney Imagineering is the creative force that imagines, designs, and brings to life all Disney theme parks, resorts, attractions, and cruise ships worldwide. Working across a spectrum of disciplines that range from creative and conceptual to scientific and technical, Imagineers blend an innovative mixture of storytelling, art, science, and technology to create immersive experiences, memorable destinations, and innovative entertainment for families around the globe. Nearly every project at Walt Disney Imagineering includes a first-of-its-kind. Innovation is in our DNA, and Imagineers constantly push the boundaries of technology and invent new goals as well as the solutions to achieve them. As Imagineers, one of our greatest rewards is knowing that the experiences and environments we create inspire others. The diversity of expertise at Imagineering makes us uniquely capable of influencing positive change in our communities and around the world. And knowing that we have helped make a difference is incredibly fulfilling and inspiring for all of us. The systems and workflows that support project estimating, budgeting, and scope definition are foundational to how Imagineering plans, aligns, and delivers world-class experiences. We're looking for a passionate, strategic product leader to drive products dedicated to how WDI estimates, budgets, defines, structures, and manages the scope of our projects across the full lifecycle of design and delivery. This Product Manager, Principal will drive and deliver software products, functions, and workflows for our internally used Imagineering product portfolio focused on estimating and scope management. This individual will be responsible for shepherding product investments across both buy and build solutions, working alongside product peers, technical program managers, software engineers, designers, estimators, project managers, production teams, and executive stakeholders. This role will help shape the future of how WDI models project cost, develops estimating confidence, structures scope, catalogs scope elements, and connects scope data from the macro level of experience definition down to the micro level of individual bought and fabricated components. This role will also help identify where AI can responsibly improve estimating quality, workflow speed, data usability, and decision support across these domains. We need someone who can communicate a clear product vision, deeply understand the operational realities of project design, execution, and delivery, and create strong partnerships that make these systems useful, scalable, and trusted within our creative-first business. You will report to the Product Executive - WDI Apps. This is a Full-Time role. What You Will Do: Drive product direction and implementation for estimating and scope management products within Imagineering, including capabilities that leverage AI to improve speed, insight, and decision support. Define product strategy for systems and workflows that support estimating, budgeting, forecasting, scope generation, scope cataloging, scope change management, and AI-assisted analysis across project phases. Advocate as the voice of the Imagineer, estimator, planner, and delivery team member, placing grounded problem-solving before solutioning and exemplifying WDI's core design and delivery principles. Partner with stakeholders across estimating, project management, production, engineering, design, sourcing, finance, and technology to identify needs, pain points, dependencies, and opportunities for transformation, including where AI can augment workflows in practical and trusted ways. Draft product requirements, user research, user stories, process models, taxonomies, mockups, product memos, presentations, roadmaps, and other pertinent strategy materials. Guide product development for systems that define and manage project scope from high-level experience structures through detailed assemblies, systems, parts, packages, and fabricated or procured components, including AI-enabled approaches to classification, structuring, retrieval, and analysis. Evaluate and lead buy-versus-build product decisions, helping identify where market solutions can accelerate value and where custom functionality, data models, or AI-enabled workflows are required to meet unique WDI needs. Collaborate with software engineering, product design, technical program management, finance, sourcing, legal, and data partners to deliver product capabilities that are reliable, usable, scalable, and aligned to responsible AI practices. Present product vision, roadmap direction, demos, and delivery progress to senior leadership and key stakeholders, building alignment and confidence around strategic investments in estimating and scope management platforms. Drive the annual investment and funding strategy for product functions and features within the estimating and scope management portfolio, including capabilities that improve automation, prediction, and decision-making through AI. Required Qualifications: 10+ years of software product management experience Expertise with complex enterprise product ecosystems and operational workflows, particularly those supporting planning, costing, delivery, or systems of record. Expertise with 0-1 software development. You can craft clarity, starting from the blank page, while also evolving existing tools and workflows over time. Excellent communication skills: written, verbal, and presentational. You can communicate across mediums and across levels of the organization. Demonstrated ability to translate highly complex business processes into clear product direction, requirements, and phased delivery plans. Strong cross-functional leadership and stakeholder management skills, with experience aligning technical teams and business operators around shared outcomes. Experience evaluating where automation, intelligence, or AI can meaningfully improve user workflows, data interpretation, or decision-making in enterprise software environments. Passion for solving problems within creative and entertainment cultures. You love the output of what we do: design and deliver immersive, world-class experiences. Desire to work on internal technologies used by Imagineers (not consumer-facing). You care deeply about the craft, rigor, and coordination required behind the scenes. Preferred Qualifications: Experience with estimating, budgeting, cost modeling, forecasting, or financial planning systems in capital project, construction, manufacturing, design, or related environments. Experience with product domains related to scope management, configuration management, bill of materials, asset hierarchies, package planning, or parts and component tracking. Recent experience with AI-enabled product capabilities, user patterns, or enterprise AI workflows, especially those related to prediction, classification, summarization, search, recommendation, or decision support. Experience evaluating and implementing both commercial software platforms and custom-built internal tools. Familiarity with project delivery, design development, fabrication, procurement, and installation workflows. Experience with data models, taxonomies, and structured information systems used to organize complex project scope. Experience with microservice ecosystems and component-based web apps. Education: Bachelor's degree in computer science, computer engineering, media management, or an engineering or science discipline required, or equivalent experience. Master's degree preferred. Additional Information: Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at The hiring range for this position in Orlando, FL is $179,500.00-$240,600.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
08/10/2026
Full time
Job Description About the Role & Team: Walt Disney Imagineering is the creative force that imagines, designs, and brings to life all Disney theme parks, resorts, attractions, and cruise ships worldwide. Working across a spectrum of disciplines that range from creative and conceptual to scientific and technical, Imagineers blend an innovative mixture of storytelling, art, science, and technology to create immersive experiences, memorable destinations, and innovative entertainment for families around the globe. Nearly every project at Walt Disney Imagineering includes a first-of-its-kind. Innovation is in our DNA, and Imagineers constantly push the boundaries of technology and invent new goals as well as the solutions to achieve them. As Imagineers, one of our greatest rewards is knowing that the experiences and environments we create inspire others. The diversity of expertise at Imagineering makes us uniquely capable of influencing positive change in our communities and around the world. And knowing that we have helped make a difference is incredibly fulfilling and inspiring for all of us. The systems and workflows that support project estimating, budgeting, and scope definition are foundational to how Imagineering plans, aligns, and delivers world-class experiences. We're looking for a passionate, strategic product leader to drive products dedicated to how WDI estimates, budgets, defines, structures, and manages the scope of our projects across the full lifecycle of design and delivery. This Product Manager, Principal will drive and deliver software products, functions, and workflows for our internally used Imagineering product portfolio focused on estimating and scope management. This individual will be responsible for shepherding product investments across both buy and build solutions, working alongside product peers, technical program managers, software engineers, designers, estimators, project managers, production teams, and executive stakeholders. This role will help shape the future of how WDI models project cost, develops estimating confidence, structures scope, catalogs scope elements, and connects scope data from the macro level of experience definition down to the micro level of individual bought and fabricated components. This role will also help identify where AI can responsibly improve estimating quality, workflow speed, data usability, and decision support across these domains. We need someone who can communicate a clear product vision, deeply understand the operational realities of project design, execution, and delivery, and create strong partnerships that make these systems useful, scalable, and trusted within our creative-first business. You will report to the Product Executive - WDI Apps. This is a Full-Time role. What You Will Do: Drive product direction and implementation for estimating and scope management products within Imagineering, including capabilities that leverage AI to improve speed, insight, and decision support. Define product strategy for systems and workflows that support estimating, budgeting, forecasting, scope generation, scope cataloging, scope change management, and AI-assisted analysis across project phases. Advocate as the voice of the Imagineer, estimator, planner, and delivery team member, placing grounded problem-solving before solutioning and exemplifying WDI's core design and delivery principles. Partner with stakeholders across estimating, project management, production, engineering, design, sourcing, finance, and technology to identify needs, pain points, dependencies, and opportunities for transformation, including where AI can augment workflows in practical and trusted ways. Draft product requirements, user research, user stories, process models, taxonomies, mockups, product memos, presentations, roadmaps, and other pertinent strategy materials. Guide product development for systems that define and manage project scope from high-level experience structures through detailed assemblies, systems, parts, packages, and fabricated or procured components, including AI-enabled approaches to classification, structuring, retrieval, and analysis. Evaluate and lead buy-versus-build product decisions, helping identify where market solutions can accelerate value and where custom functionality, data models, or AI-enabled workflows are required to meet unique WDI needs. Collaborate with software engineering, product design, technical program management, finance, sourcing, legal, and data partners to deliver product capabilities that are reliable, usable, scalable, and aligned to responsible AI practices. Present product vision, roadmap direction, demos, and delivery progress to senior leadership and key stakeholders, building alignment and confidence around strategic investments in estimating and scope management platforms. Drive the annual investment and funding strategy for product functions and features within the estimating and scope management portfolio, including capabilities that improve automation, prediction, and decision-making through AI. Required Qualifications: 10+ years of software product management experience Expertise with complex enterprise product ecosystems and operational workflows, particularly those supporting planning, costing, delivery, or systems of record. Expertise with 0-1 software development. You can craft clarity, starting from the blank page, while also evolving existing tools and workflows over time. Excellent communication skills: written, verbal, and presentational. You can communicate across mediums and across levels of the organization. Demonstrated ability to translate highly complex business processes into clear product direction, requirements, and phased delivery plans. Strong cross-functional leadership and stakeholder management skills, with experience aligning technical teams and business operators around shared outcomes. Experience evaluating where automation, intelligence, or AI can meaningfully improve user workflows, data interpretation, or decision-making in enterprise software environments. Passion for solving problems within creative and entertainment cultures. You love the output of what we do: design and deliver immersive, world-class experiences. Desire to work on internal technologies used by Imagineers (not consumer-facing). You care deeply about the craft, rigor, and coordination required behind the scenes. Preferred Qualifications: Experience with estimating, budgeting, cost modeling, forecasting, or financial planning systems in capital project, construction, manufacturing, design, or related environments. Experience with product domains related to scope management, configuration management, bill of materials, asset hierarchies, package planning, or parts and component tracking. Recent experience with AI-enabled product capabilities, user patterns, or enterprise AI workflows, especially those related to prediction, classification, summarization, search, recommendation, or decision support. Experience evaluating and implementing both commercial software platforms and custom-built internal tools. Familiarity with project delivery, design development, fabrication, procurement, and installation workflows. Experience with data models, taxonomies, and structured information systems used to organize complex project scope. Experience with microservice ecosystems and component-based web apps. Education: Bachelor's degree in computer science, computer engineering, media management, or an engineering or science discipline required, or equivalent experience. Master's degree preferred. Additional Information: Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at The hiring range for this position in Orlando, FL is $179,500.00-$240,600.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers. Develop and manage overall account strategies for specific named account customers, including identification of incremental revenue opportunities and retention of embedded base services. Responsible for overall customer relationship management and customer satisfaction in addition to delivering annual customer revenue and retention objectives. Job Description Core Responsibilities Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities. Renew customer contracts to protect and grow existing revenue streams. Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts. Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet or other Business Class products, as appropriate. Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise. Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment. Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities. Position and sell Comcast Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel. Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Skills: Qualification Development; Identifying Sales Opportunities; Sales Proficiency; Sales Development; Business; MEDDIC Salary: Primary Location Pay Range: This job can be performed in California with a good faith estimated pay range upon hire of $64,755.86 - $92,228.04 USD. Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Targeted Commission: $30,000.00 Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years
08/10/2026
Full time
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers. Develop and manage overall account strategies for specific named account customers, including identification of incremental revenue opportunities and retention of embedded base services. Responsible for overall customer relationship management and customer satisfaction in addition to delivering annual customer revenue and retention objectives. Job Description Core Responsibilities Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities. Renew customer contracts to protect and grow existing revenue streams. Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts. Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet or other Business Class products, as appropriate. Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise. Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment. Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities. Position and sell Comcast Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel. Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Skills: Qualification Development; Identifying Sales Opportunities; Sales Proficiency; Sales Development; Business; MEDDIC Salary: Primary Location Pay Range: This job can be performed in California with a good faith estimated pay range upon hire of $64,755.86 - $92,228.04 USD. Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Targeted Commission: $30,000.00 Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for the sale of Comcast Commercial Internet, Video and Voice based services to mid-size and large businesses. Works as part of a team to drive sales using an array of prospecting activities and cultivation of relationships with institutions in designated territories. Designs and delivers live sales presentations to prospective clients, develops relationships with individual businesses and the community and positions the Comcast brand as key components of the sales strategy, in keeping with Comcast's touchstones. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience. Job Description Core Responsibilities Creates and delivers face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services. Sells with goals of exceeding departmental financial and unit targets. Stays abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace. Develops sales territory, including cultivation of local partnerships and organizational affiliations. Actively generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships. Actively seeks ways to promote and position the Comcast brand within territory. Retains customer base by delivering on the Comcast Credo, ensuring a superior customer experience. Maintains and builds customer relationships to drive customer retention; works with internal teams to ensure operational efficiencies and service levels that meet and exceed customer expectations through strong customer service orientation with excellent follow up. Maintains accurate and quality sales records and prepares sales and activity reports, as required. Attends out-of-office meetings with customers on a regular basis and demonstrates excellent verbal and written skills and skill in presenting, persuading and negotiating. Demonstrates some knowledge of Network Design, MAN technologies & designs including DSx, OC-x, WDM, Ethernet, Internet Technologies, Functionality & Services, Voice Network Technologies (including VoIP), Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN), Networking Protocols (with an emphasis on Layers 1,2, & 3), Customer Premise Equipment (voice & data), Business Continuity/Disaster Recovery concepts and E-rate Contracting Processes and Procedures. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Skills: Consultative Selling; Quota Attainment; Sales; Lead Generation; Business-To-Business (B2B) Sales; Cold Calling Salary: Primary Location Pay Range: $79,085.98 - $131,134.02 Additional Range: This job can be performed in Maryland, and District of Columbia with a Pay Range of $72,208.94 - $131,134.02 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Targeted Commission: $65,000.00 Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years
08/10/2026
Full time
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for the sale of Comcast Commercial Internet, Video and Voice based services to mid-size and large businesses. Works as part of a team to drive sales using an array of prospecting activities and cultivation of relationships with institutions in designated territories. Designs and delivers live sales presentations to prospective clients, develops relationships with individual businesses and the community and positions the Comcast brand as key components of the sales strategy, in keeping with Comcast's touchstones. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience. Job Description Core Responsibilities Creates and delivers face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services. Sells with goals of exceeding departmental financial and unit targets. Stays abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace. Develops sales territory, including cultivation of local partnerships and organizational affiliations. Actively generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships. Actively seeks ways to promote and position the Comcast brand within territory. Retains customer base by delivering on the Comcast Credo, ensuring a superior customer experience. Maintains and builds customer relationships to drive customer retention; works with internal teams to ensure operational efficiencies and service levels that meet and exceed customer expectations through strong customer service orientation with excellent follow up. Maintains accurate and quality sales records and prepares sales and activity reports, as required. Attends out-of-office meetings with customers on a regular basis and demonstrates excellent verbal and written skills and skill in presenting, persuading and negotiating. Demonstrates some knowledge of Network Design, MAN technologies & designs including DSx, OC-x, WDM, Ethernet, Internet Technologies, Functionality & Services, Voice Network Technologies (including VoIP), Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN), Networking Protocols (with an emphasis on Layers 1,2, & 3), Customer Premise Equipment (voice & data), Business Continuity/Disaster Recovery concepts and E-rate Contracting Processes and Procedures. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Skills: Consultative Selling; Quota Attainment; Sales; Lead Generation; Business-To-Business (B2B) Sales; Cold Calling Salary: Primary Location Pay Range: $79,085.98 - $131,134.02 Additional Range: This job can be performed in Maryland, and District of Columbia with a Pay Range of $72,208.94 - $131,134.02 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Targeted Commission: $65,000.00 Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for the sale of Comcast Commercial Internet, Video and Voice based services to mid-size and large businesses. Works as part of a team to drive sales using an array of prospecting activities and cultivation of relationships with institutions in designated territories. Designs and delivers live sales presentations to prospective clients, develops relationships with individual businesses and the community and positions the Comcast brand as key components of the sales strategy, in keeping with Comcast's touchstones. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience. Job Description Core Responsibilities Creates and delivers face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services. Sells with goals of exceeding departmental financial and unit targets. Stays abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace. Develops sales territory, including cultivation of local partnerships and organizational affiliations. Actively generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships. Actively seeks ways to promote and position the Comcast brand within territory. Retains customer base by delivering on the Comcast Credo, ensuring a superior customer experience. Maintains and builds customer relationships to drive customer retention; works with internal teams to ensure operational efficiencies and service levels that meet and exceed customer expectations through strong customer service orientation with excellent follow up. Maintains accurate and quality sales records and prepares sales and activity reports, as required. Attends out-of-office meetings with customers on a regular basis and demonstrates excellent verbal and written skills and skill in presenting, persuading and negotiating. Demonstrates some knowledge of Network Design, MAN technologies & designs including DSx, OC-x, WDM, Ethernet, Internet Technologies, Functionality & Services, Voice Network Technologies (including VoIP), Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN), Networking Protocols (with an emphasis on Layers 1,2, & 3), Customer Premise Equipment (voice & data), Business Continuity/Disaster Recovery concepts and E-rate Contracting Processes and Procedures. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Skills: Consultative Selling; Quota Attainment; Sales; Lead Generation; Business-To-Business (B2B) Sales; Cold Calling Salary: Primary Location Pay Range: $79,085.98 - $131,134.02 Additional Range: This job can be performed in Maryland, and District of Columbia with a Pay Range of $72,208.94 - $131,134.02 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Targeted Commission: $65,000.00 Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years
08/10/2026
Full time
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for the sale of Comcast Commercial Internet, Video and Voice based services to mid-size and large businesses. Works as part of a team to drive sales using an array of prospecting activities and cultivation of relationships with institutions in designated territories. Designs and delivers live sales presentations to prospective clients, develops relationships with individual businesses and the community and positions the Comcast brand as key components of the sales strategy, in keeping with Comcast's touchstones. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience. Job Description Core Responsibilities Creates and delivers face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services. Sells with goals of exceeding departmental financial and unit targets. Stays abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace. Develops sales territory, including cultivation of local partnerships and organizational affiliations. Actively generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships. Actively seeks ways to promote and position the Comcast brand within territory. Retains customer base by delivering on the Comcast Credo, ensuring a superior customer experience. Maintains and builds customer relationships to drive customer retention; works with internal teams to ensure operational efficiencies and service levels that meet and exceed customer expectations through strong customer service orientation with excellent follow up. Maintains accurate and quality sales records and prepares sales and activity reports, as required. Attends out-of-office meetings with customers on a regular basis and demonstrates excellent verbal and written skills and skill in presenting, persuading and negotiating. Demonstrates some knowledge of Network Design, MAN technologies & designs including DSx, OC-x, WDM, Ethernet, Internet Technologies, Functionality & Services, Voice Network Technologies (including VoIP), Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN), Networking Protocols (with an emphasis on Layers 1,2, & 3), Customer Premise Equipment (voice & data), Business Continuity/Disaster Recovery concepts and E-rate Contracting Processes and Procedures. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Skills: Consultative Selling; Quota Attainment; Sales; Lead Generation; Business-To-Business (B2B) Sales; Cold Calling Salary: Primary Location Pay Range: $79,085.98 - $131,134.02 Additional Range: This job can be performed in Maryland, and District of Columbia with a Pay Range of $72,208.94 - $131,134.02 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Targeted Commission: $65,000.00 Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for the sale of Comcast Commercial Internet, Video and Voice based services to mid-size and large businesses. Works as part of a team to drive sales using an array of prospecting activities and cultivation of relationships with institutions in designated territories. Designs and delivers live sales presentations to prospective clients, develops relationships with individual businesses and the community and positions the Comcast brand as key components of the sales strategy, in keeping with Comcast's touchstones. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience. Job Description Core Responsibilities Creates and delivers face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services. Sells with goals of exceeding departmental financial and unit targets. Stays abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace. Develops sales territory, including cultivation of local partnerships and organizational affiliations. Actively generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships. Actively seeks ways to promote and position the Comcast brand within territory. Retains customer base by delivering on the Comcast Credo, ensuring a superior customer experience. Maintains and builds customer relationships to drive customer retention; works with internal teams to ensure operational efficiencies and service levels that meet and exceed customer expectations through strong customer service orientation with excellent follow up. Maintains accurate and quality sales records and prepares sales and activity reports, as required. Attends out-of-office meetings with customers on a regular basis and demonstrates excellent verbal and written skills and skill in presenting, persuading and negotiating. Demonstrates some knowledge of Network Design, MAN technologies & designs including DSx, OC-x, WDM, Ethernet, Internet Technologies, Functionality & Services, Voice Network Technologies (including VoIP), Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN), Networking Protocols (with an emphasis on Layers 1,2, & 3), Customer Premise Equipment (voice & data), Business Continuity/Disaster Recovery concepts and E-rate Contracting Processes and Procedures. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Skills: Consultative Selling; Quota Attainment; Sales; Lead Generation; Business-To-Business (B2B) Sales; Cold Calling Salary: Primary Location Pay Range: $79,085.98 - $131,134.02 Additional Range: This job can be performed in Maryland, and District of Columbia with a Pay Range of $72,208.94 - $131,134.02 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Targeted Commission: $65,000.00 Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years
08/10/2026
Full time
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for the sale of Comcast Commercial Internet, Video and Voice based services to mid-size and large businesses. Works as part of a team to drive sales using an array of prospecting activities and cultivation of relationships with institutions in designated territories. Designs and delivers live sales presentations to prospective clients, develops relationships with individual businesses and the community and positions the Comcast brand as key components of the sales strategy, in keeping with Comcast's touchstones. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience. Job Description Core Responsibilities Creates and delivers face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services. Sells with goals of exceeding departmental financial and unit targets. Stays abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace. Develops sales territory, including cultivation of local partnerships and organizational affiliations. Actively generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships. Actively seeks ways to promote and position the Comcast brand within territory. Retains customer base by delivering on the Comcast Credo, ensuring a superior customer experience. Maintains and builds customer relationships to drive customer retention; works with internal teams to ensure operational efficiencies and service levels that meet and exceed customer expectations through strong customer service orientation with excellent follow up. Maintains accurate and quality sales records and prepares sales and activity reports, as required. Attends out-of-office meetings with customers on a regular basis and demonstrates excellent verbal and written skills and skill in presenting, persuading and negotiating. Demonstrates some knowledge of Network Design, MAN technologies & designs including DSx, OC-x, WDM, Ethernet, Internet Technologies, Functionality & Services, Voice Network Technologies (including VoIP), Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN), Networking Protocols (with an emphasis on Layers 1,2, & 3), Customer Premise Equipment (voice & data), Business Continuity/Disaster Recovery concepts and E-rate Contracting Processes and Procedures. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Skills: Consultative Selling; Quota Attainment; Sales; Lead Generation; Business-To-Business (B2B) Sales; Cold Calling Salary: Primary Location Pay Range: $79,085.98 - $131,134.02 Additional Range: This job can be performed in Maryland, and District of Columbia with a Pay Range of $72,208.94 - $131,134.02 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Targeted Commission: $65,000.00 Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years
