Salary Range: Salary commensurate with experience and qualifications About SMU SMU's more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University's small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs. SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools: Dedman College of Humanities and Sciences, Cox School of Business, Lyle School of Engineering, Meadows School of the Arts, Simmons School of Education and Human Development, Dedman School of Law, Perkins School of Theology and Moody School of Graduate and Advanced Studies. SMU is data driven, and its powerful supercomputing ecosystem - paired with entrepreneurial drive - creates an unrivaled environment for the University to deliver research excellence. Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities. SMU's relationship with Dallas - the dynamic center of one of the nation's fastest-growing regions - offers unique learning, research, social and career opportunities that provide a launch pad for global impact. SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry. About the Position: This role is an on-campus, in-person position. Job Summary: The Director of Student Account Services (SAS) is an integral part of the leadership of Student Financial Services. This role has the responsibility of setting strategic directions, policies, and procedures for the area. Reporting to the AVP of Student Financial Services, the Director is responsible for supervision of the Student Account Services staff and will create an environment that is compliance oriented, customer service focused, and accountable for specific outcomes related to the administration and delivery of financial support and collections programs. This role must exude strength on both a technical and interpersonal level with a results-driven mindset. This ability will align campus culture with a student-focused environment where staff are passionate about their roles, connected to SMU goals, work collaboratively, and understand their purpose to create a positive student experience, while managing tuition revenue recovery. Essential Functions: Manage a complex caseload with competing deadlines; lead a talented team through large-scale projects, and mentor team to communicate effectively to students, campus partners, and team members. Maintain a subject-matter expert level of knowledge on managing a significant student accounts services operation that is student-centered. Direct student account projects, caseloads and workflow for staff. Develop effective working relationships across department and division boundaries to ensure that projects and initiatives are successful. Use technology and data informed strategies to streamline processes across teams to support access and retention strategies for students from various backgrounds. Ability to explain complex details about the student account and a wide range of business processes. Leads professional, comprehensive, efficient and courteous customer service, post payments, removal of student account holds, manage payment plans, loan advisement, and process, analyze charges and payments, verify financial aid refunds and data. Triage and handle incoming mail, email and calls. Handle resolution of student/parent complaints, actively mentor direct reports. Transfer funds in student accounts and assist with collections of past due accounts. Create strategies for payment collection, working closely with Financial Aid and Mane Desk partners. Identify students who need assistance and work with other campus leaders to support students in financial distress. Approve accounts for enrollment cancellation and communicate to the Registrar's Office. In coordination with other staff, develop and lead staff training modules and sessions for new and current staff and the SMU community to stay abreast of changes to federal, state, and institutional guidelines, procedures, and regulations. Develop and maintain quality control processes for top customer service and accurate student accounts review. Maintain strong relationships and partnerships with other critical units on campus to ensure exceptional service to our students. These partnership may include admissions (undergraduate and graduate), academic advising, Budget and Finance, graduate offices and other graduate schools, the SAES, student life, and athletics. Participate in committees having to do with student financial support and other work-related endeavors. Participate in webinars, presentations, videos and other sessions for incoming and continuing students and other stakeholders to educate them on payment and billing options, important dates, and other key student account topics. The Director is expected to play a lead role in acquiring and helping other staff to acquire continuous professional development and training to maintain current knowledge of state and federal regulations and university policies and procedures, to ensure top level customer service and program compliance. Other duties as assigned. Collaborates closely with the AVP of Student Financial Services to advance university financial goals. Provides timely and accurate collections data, and develops proactive, solution-oriented strategies to optimize student account management and tuition/misc. revenue recovery. Some weeknight/weekend and work is required. The Director will travel to workshops and conferences. Qualifications Education and Experience: Bachelor's is required. A minimum of 5 years of relevant experience is required PeopleSoft/Oracle Student Financials experience preferred MS Excel, Word, PowerPoint and Outlook are all required Knowledge, Skills and Abilities: Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills. Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills. Demonstrate the ability to articulate and perform an effective approach to leadership, supervision and management responsibilities is required. Tact and diplomacy, friendliness, supervisory skills, sense of humor, adaptability, strong verbal and written communication skills, mathematical fluency, and eagerness to serve students and families are essential aspects of the work. Requires thorough understanding of Student Account processes and service and strong skills with interpretation and development of policies, and procedures. Problem solving related to Student Account Services in accordance with policies and regulations is required. Ability to advance strategy in meeting deadlines, revenue recovery strategies, access and inclusion at the University. Physical and Environmental Demands: Sit for long periods Stand Exposure to excessive noise Deadline to Apply: This position will be open until filled EEO Statement SMU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. Benefits: SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution. SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU. The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.
12/07/2025
Full time
Salary Range: Salary commensurate with experience and qualifications About SMU SMU's more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University's small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs. SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools: Dedman College of Humanities and Sciences, Cox School of Business, Lyle School of Engineering, Meadows School of the Arts, Simmons School of Education and Human Development, Dedman School of Law, Perkins School of Theology and Moody School of Graduate and Advanced Studies. SMU is data driven, and its powerful supercomputing ecosystem - paired with entrepreneurial drive - creates an unrivaled environment for the University to deliver research excellence. Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities. SMU's relationship with Dallas - the dynamic center of one of the nation's fastest-growing regions - offers unique learning, research, social and career opportunities that provide a launch pad for global impact. SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry. About the Position: This role is an on-campus, in-person position. Job Summary: The Director of Student Account Services (SAS) is an integral part of the leadership of Student Financial Services. This role has the responsibility of setting strategic directions, policies, and procedures for the area. Reporting to the AVP of Student Financial Services, the Director is responsible for supervision of the Student Account Services staff and will create an environment that is compliance oriented, customer service focused, and accountable for specific outcomes related to the administration and delivery of financial support and collections programs. This role must exude strength on both a technical and interpersonal level with a results-driven mindset. This ability will align campus culture with a student-focused environment where staff are passionate about their roles, connected to SMU goals, work collaboratively, and understand their purpose to create a positive student experience, while managing tuition revenue recovery. Essential Functions: Manage a complex caseload with competing deadlines; lead a talented team through large-scale projects, and mentor team to communicate effectively to students, campus partners, and team members. Maintain a subject-matter expert level of knowledge on managing a significant student accounts services operation that is student-centered. Direct student account projects, caseloads and workflow for staff. Develop effective working relationships across department and division boundaries to ensure that projects and initiatives are successful. Use technology and data informed strategies to streamline processes across teams to support access and retention strategies for students from various backgrounds. Ability to explain complex details about the student account and a wide range of business processes. Leads professional, comprehensive, efficient and courteous customer service, post payments, removal of student account holds, manage payment plans, loan advisement, and process, analyze charges and payments, verify financial aid refunds and data. Triage and handle incoming mail, email and calls. Handle resolution of student/parent complaints, actively mentor direct reports. Transfer funds in student accounts and assist with collections of past due accounts. Create strategies for payment collection, working closely with Financial Aid and Mane Desk partners. Identify students who need assistance and work with other campus leaders to support students in financial distress. Approve accounts for enrollment cancellation and communicate to the Registrar's Office. In coordination with other staff, develop and lead staff training modules and sessions for new and current staff and the SMU community to stay abreast of changes to federal, state, and institutional guidelines, procedures, and regulations. Develop and maintain quality control processes for top customer service and accurate student accounts review. Maintain strong relationships and partnerships with other critical units on campus to ensure exceptional service to our students. These partnership may include admissions (undergraduate and graduate), academic advising, Budget and Finance, graduate offices and other graduate schools, the SAES, student life, and athletics. Participate in committees having to do with student financial support and other work-related endeavors. Participate in webinars, presentations, videos and other sessions for incoming and continuing students and other stakeholders to educate them on payment and billing options, important dates, and other key student account topics. The Director is expected to play a lead role in acquiring and helping other staff to acquire continuous professional development and training to maintain current knowledge of state and federal regulations and university policies and procedures, to ensure top level customer service and program compliance. Other duties as assigned. Collaborates closely with the AVP of Student Financial Services to advance university financial goals. Provides timely and accurate collections data, and develops proactive, solution-oriented strategies to optimize student account management and tuition/misc. revenue recovery. Some weeknight/weekend and work is required. The Director will travel to workshops and conferences. Qualifications Education and Experience: Bachelor's is required. A minimum of 5 years of relevant experience is required PeopleSoft/Oracle Student Financials experience preferred MS Excel, Word, PowerPoint and Outlook are all required Knowledge, Skills and Abilities: Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills. Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills. Demonstrate the ability to articulate and perform an effective approach to leadership, supervision and management responsibilities is required. Tact and diplomacy, friendliness, supervisory skills, sense of humor, adaptability, strong verbal and written communication skills, mathematical fluency, and eagerness to serve students and families are essential aspects of the work. Requires thorough understanding of Student Account processes and service and strong skills with interpretation and development of policies, and procedures. Problem solving related to Student Account Services in accordance with policies and regulations is required. Ability to advance strategy in meeting deadlines, revenue recovery strategies, access and inclusion at the University. Physical and Environmental Demands: Sit for long periods Stand Exposure to excessive noise Deadline to Apply: This position will be open until filled EEO Statement SMU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. Benefits: SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution. SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU. The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Mid-level Fraud Strategy Analyst, you will be accountable for driving USAA's overall fraud strategy, policies, and analytic capabilities for fraud rules management. This role will collaborate with key stakeholders across the enterprise, influencing outcomes in a complex, matrixed environment. This role will be an active participant in industry efforts to share and receive information, build industry partnerships and relations to formulate USAA's global fraud strategies and policies to better protect USAA from current, evolving, and future fraud threats. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Serves as an expert in at least one area of focus within Financial Crimes space to develop solutions for complex problems that align with the business's strategic direction and objectives. Actively participates in and may take ownership of analyses or business strategy initiatives using innovative/quantitative analytical approaches. Extract insights from moderately complex data sets to develop solutions within the Financial Crimes space through a range of data preparation, modeling, and visualization techniques, including predictive analysis, pattern recognition and/or Machine Learning. Uses association rule learning, cluster analysis, anomaly detection, data analysis and visualization (e.g., PowerBI, Tableau), and object-oriented programming (Python, SAS) to identify trends from existing data reports and recommends strategies/analysis that should be performed to mitigate risks. Consults with the business to understand the business direction, environment and strategies for supported domains/clients; gathers requirements to recommend solutions. Advocates for self and teammates to encourage the growth of direct and indirect peers toward continual technical and soft skill progression. Serves as a resource for mathematical skills, business product knowledge, and/or Financial Crimes knowledge. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in financial crimes supporting and participating in stakeholder consultation, needs assessment, requirement translation and prescription of technology solution Previous experience gathering business requirements and applying business rules to recommend technology solutions. Demonstrated experience using fraud rules management to reduce or mitigate loss and fraud exposures. Knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Knowledge of bank laws and regulations related to money movement and /or payments, including but not limited to Reg E, Reg CC, UDAAP, FACTA, and Reg Z. Strong written and verbal communication skills, with demonstrated ability synthesizing data and clearly reporting findings. What sets you apart: Prior fraud acquisition experience Fraud Analytics experience specific to retail banking, credit card, debit card, deposits, checking account Programming experience in data analysis tools, data visualizations, and developing analysis queries and automation techniques utilizing SQL, SAS, Tableau, and Snowflake System knowledge operating a fraud detection engine tool i.e. Actimize, PowerCurve Originations (PCO), Advanced Defense, Falcon Expert US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $85,040 - $153,080. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Mid-level Fraud Strategy Analyst, you will be accountable for driving USAA's overall fraud strategy, policies, and analytic capabilities for fraud rules management. This role will collaborate with key stakeholders across the enterprise, influencing outcomes in a complex, matrixed environment. This role will be an active participant in industry efforts to share and receive information, build industry partnerships and relations to formulate USAA's global fraud strategies and policies to better protect USAA from current, evolving, and future fraud threats. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Serves as an expert in at least one area of focus within Financial Crimes space to develop solutions for complex problems that align with the business's strategic direction and objectives. Actively participates in and may take ownership of analyses or business strategy initiatives using innovative/quantitative analytical approaches. Extract insights from moderately complex data sets to develop solutions within the Financial Crimes space through a range of data preparation, modeling, and visualization techniques, including predictive analysis, pattern recognition and/or Machine Learning. Uses association rule learning, cluster analysis, anomaly detection, data analysis and visualization (e.g., PowerBI, Tableau), and object-oriented programming (Python, SAS) to identify trends from existing data reports and recommends strategies/analysis that should be performed to mitigate risks. Consults with the business to understand the business direction, environment and strategies for supported domains/clients; gathers requirements to recommend solutions. Advocates for self and teammates to encourage the growth of direct and indirect peers toward continual technical and soft skill progression. Serves as a resource for mathematical skills, business product knowledge, and/or Financial Crimes knowledge. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in financial crimes supporting and participating in stakeholder consultation, needs assessment, requirement translation and prescription of technology solution Previous experience gathering business requirements and applying business rules to recommend technology solutions. Demonstrated experience using fraud rules management to reduce or mitigate loss and fraud exposures. Knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Knowledge of bank laws and regulations related to money movement and /or payments, including but not limited to Reg E, Reg CC, UDAAP, FACTA, and Reg Z. Strong written and verbal communication skills, with demonstrated ability synthesizing data and clearly reporting findings. What sets you apart: Prior fraud acquisition experience Fraud Analytics experience specific to retail banking, credit card, debit card, deposits, checking account Programming experience in data analysis tools, data visualizations, and developing analysis queries and automation techniques utilizing SQL, SAS, Tableau, and Snowflake System knowledge operating a fraud detection engine tool i.e. Actimize, PowerCurve Originations (PCO), Advanced Defense, Falcon Expert US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $85,040 - $153,080. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Mid-level Fraud Strategy Analyst, you will be accountable for driving USAA's overall fraud strategy, policies, and analytic capabilities for fraud rules management. This role will collaborate with key stakeholders across the enterprise, influencing outcomes in a complex, matrixed environment. This role will be an active participant in industry efforts to share and receive information, build industry partnerships and relations to formulate USAA's global fraud strategies and policies to better protect USAA from current, evolving, and future fraud threats. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Serves as an expert in at least one area of focus within Financial Crimes space to develop solutions for complex problems that align with the business's strategic direction and objectives. Actively participates in and may take ownership of analyses or business strategy initiatives using innovative/quantitative analytical approaches. Extract insights from moderately complex data sets to develop solutions within the Financial Crimes space through a range of data preparation, modeling, and visualization techniques, including predictive analysis, pattern recognition and/or Machine Learning. Uses association rule learning, cluster analysis, anomaly detection, data analysis and visualization (e.g., PowerBI, Tableau), and object-oriented programming (Python, SAS) to identify trends from existing data reports and recommends strategies/analysis that should be performed to mitigate risks. Consults with the business to understand the business direction, environment and strategies for supported domains/clients; gathers requirements to recommend solutions. Advocates for self and teammates to encourage the growth of direct and indirect peers toward continual technical and soft skill progression. Serves as a resource for mathematical skills, business product knowledge, and/or Financial Crimes knowledge. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in financial crimes supporting and participating in stakeholder consultation, needs assessment, requirement translation and prescription of technology solution Previous experience gathering business requirements and applying business rules to recommend technology solutions. Demonstrated experience using fraud rules management to reduce or mitigate loss and fraud exposures. Knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Knowledge of bank laws and regulations related to money movement and /or payments, including but not limited to Reg E, Reg CC, UDAAP, FACTA, and Reg Z. Strong written and verbal communication skills, with demonstrated ability synthesizing data and clearly reporting findings. What sets you apart: Prior fraud acquisition experience Fraud Analytics experience specific to retail banking, credit card, debit card, deposits, checking account Programming experience in data analysis tools, data visualizations, and developing analysis queries and automation techniques utilizing SQL, SAS, Tableau, and Snowflake System knowledge operating a fraud detection engine tool i.e. Actimize, PowerCurve Originations (PCO), Advanced Defense, Falcon Expert US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $85,040 - $153,080. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Mid-level Fraud Strategy Analyst, you will be accountable for driving USAA's overall fraud strategy, policies, and analytic capabilities for fraud rules management. This role will collaborate with key stakeholders across the enterprise, influencing outcomes in a complex, matrixed environment. This role will be an active participant in industry efforts to share and receive information, build industry partnerships and relations to formulate USAA's global fraud strategies and policies to better protect USAA from current, evolving, and future fraud threats. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Serves as an expert in at least one area of focus within Financial Crimes space to develop solutions for complex problems that align with the business's strategic direction and objectives. Actively participates in and may take ownership of analyses or business strategy initiatives using innovative/quantitative analytical approaches. Extract insights from moderately complex data sets to develop solutions within the Financial Crimes space through a range of data preparation, modeling, and visualization techniques, including predictive analysis, pattern recognition and/or Machine Learning. Uses association rule learning, cluster analysis, anomaly detection, data analysis and visualization (e.g., PowerBI, Tableau), and object-oriented programming (Python, SAS) to identify trends from existing data reports and recommends strategies/analysis that should be performed to mitigate risks. Consults with the business to understand the business direction, environment and strategies for supported domains/clients; gathers requirements to recommend solutions. Advocates for self and teammates to encourage the growth of direct and indirect peers toward continual technical and soft skill progression. Serves as a resource for mathematical skills, business product knowledge, and/or Financial Crimes knowledge. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in financial crimes supporting and participating in stakeholder consultation, needs assessment, requirement translation and prescription of technology solution Previous experience gathering business requirements and applying business rules to recommend technology solutions. Demonstrated experience using fraud rules management to reduce or mitigate loss and fraud exposures. Knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Knowledge of bank laws and regulations related to money movement and /or payments, including but not limited to Reg E, Reg CC, UDAAP, FACTA, and Reg Z. Strong written and verbal communication skills, with demonstrated ability synthesizing data and clearly reporting findings. What sets you apart: Prior fraud acquisition experience Fraud Analytics experience specific to retail banking, credit card, debit card, deposits, checking account Programming experience in data analysis tools, data visualizations, and developing analysis queries and automation techniques utilizing SQL, SAS, Tableau, and Snowflake System knowledge operating a fraud detection engine tool i.e. Actimize, PowerCurve Originations (PCO), Advanced Defense, Falcon Expert US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $85,040 - $153,080. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Prairie View A&M University Director, Research Communications Job Title Director, Research Communications Agency Prairie View A&M University Department Research Administration Proposed Minimum Salary Commensurate Job Location Prairie View, Texas Job Type Staff Job Description The Director of Research Communications provides strategic leadership in communicating and promoting Prairie View A&M University's Research & Innovation (R&I) portfolio. This role ensures the visibility, credibility, and impact of PVAMU's research enterprise across academic, corporate, community, and governmental stakeholders. The Director works with minimal guidance, exercising independent judgment in developing and implementing strategies that align with PVAMU's mission and R&I priorities. This position is funded by a grant or restricted funds. Continued employment is contingent on the renewal of grant or restricted funding. The salary is determined in accordance with the University's compensation structure and will be commensurate with the candidates' education and experience, within the assigned salary range for this position. Responsibilities: Research Communications: Partner with the AVP for Marketing and Communications and Vice President for Advancement to develop a strategic communications and marketing plan focused on educating and influencing target audiences on a Road to R1. Oversee the development of a comprehensive research communications strategy that highlights PVAMU's research strengths, achievements, partnerships, and innovation impact. Translate complex research outcomes into accessible narratives for various audiences, including policymakers, media, funders, corporations, and the broader public. Oversee the development of digital, print, and multimedia content showcasing faculty, student, and institutional research. Manage communications channels (website, newsletters, press releases, social media, reports) for R&I. Serves as the lead editor for all communications and publications. Writes, edits, formats, and assembles documents and publications for the department, ensuring that they comply with the University standards and requirements. Support grant-writing and research development teams with communication materials. Leadership: Provide effective support on research leadership, internal and external communications, and visibility. Provide vision and guidance for R&I communications strategy while collaborating with faculty, students, administrators, centers, and external partners. Supervise communications staff, contractors, and student assistants as assigned. Represent PVAMU at internal and external events, research showcases, and conferences. Foster a culture of transparency, collaboration, and excellence in communications by demonstrating strong leadership and communication skills across the division. Project Management: Oversee effective planning and execution of research communications-related projects, events, and campaigns. Ensure timely delivery of reports, materials, and campaigns aligned with research priorities. Coordinate cross-departmental research communications initiatives, ensuring milestones, metrics, and deliverables are met. Manage budgets, vendor relationships, and timelines for communications initiatives. Branding & Visibility: Strengthen the R&I brand within PVAMU and externally, positioning the university as a leader in research, innovation, and workforce development. Ensure R&I communications are in compliance with the University, TAMU System, State, and Federal requirements. In collaboration with the University office for Marketing and Communications, strategically building media relationships to amplify PVAMU's research stories locally, nationally, and globally. Develop thought-leadership opportunities (op-eds, podcasts, speaking engagements) for faculty and R&I leadership Other Duties: Provide crisis communications support when needed. Benchmark PVAMU's R&I communications against peer institutions and recommend improvements. Perform other duties as assigned by the Vice President for Research & Innovation. Acts a liaison with the University office for marketing and communications in addition to other cross-department communications staff to coordinate strategic communications initiatives, projects, and committees that support institutional goals. Required Education & Experience: Bachelor's degree in Communications, Journalism, Public Relations, Marketing, or a related field. Ten years of related experience in communications. Three years of supervisory experience. Preferred Qualifications: 10 years of progressively responsible experience in communications, preferably in higher education or research-intensive settings. Proven track record in project management, brand development, and research communications. Strong leadership, organizational, and interpersonal skills with the ability to work independently. Exceptional writing, editing, and storytelling skills with experience translating research for multiple audiences. Experience managing multimedia content, digital platforms, and media relations. Strategic thinker with the ability to connect research outcomes to institutional impact. Skilled at navigating academic, industry, and community environments. Ability to lead with minimal guidance while fostering cross-functional collaboration. Adept at balancing multiple projects with competing priorities. Job Posting Close Date: 11/30/2025 Required Attachments: Please attach all required documents listed below in the attachment box labeled as either "Resume/CV or Resume/Cover Letter" on the application. Multiple attachments may be included in the "Resume/CV" or Resume/Cover Letter" attachment box. Any additional attachments provided outside of the required documents listed below are considered optional. Resume or Curriculum Vitae Cover Letter Application Submission Guidelines: All applicants are required to apply via our Career Site on or before the closing date indicated on the job posting. Applicant inquiries received via email and websites such as Indeed, HigherEdJobs, etc. will not be considered unless the individual has applied to the available position via the PVAMU Career site. The required documents listed in the above "Required Attachments" section must be attached to the application prior to the job closing date indicated to ensure full consideration for the application submitted. Please contact the Office of Human Resource on or before the closing date indicated above at or should you need assistance with the online application process. Background Check Requirements: All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer. To apply, visit About Us For more than 140 years, Prairie View A&M University (PVAMU) has been igniting passion in its students. With an established reputation for producing engineers, nurses and educators, PVAMU offers baccalaureate degrees, master s degrees and doctoral degree programs through nine colleges and schools. The University has an enrollment of more than 8,500 students. Designated an institution of the first class in the Texas Constitution, PVAMU is the second-oldest public institution of higher education in the state and a member of The Texas A&M University System. The University is dedicated to fulfilling its land-grant mission of achieving excellence in teaching, research and service. PVAMU is conveniently located near the rapidly growing residential and commercial area known as the Northwest Houston Corridor. The developing Northwest Houston Corridor offers newly developed suburban communities, a variety of shopping and dining near the Houston Premium Outlets and is a short, 35-minute commute into downtown Houston. For more information, visit . Your career opportunities with a University of the first class begins here! Prairie View A&M University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer. If you need assistance in applying for this job, please contact . Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-43acdf19dc2d5c4e8bb31f427
12/07/2025
Full time
Prairie View A&M University Director, Research Communications Job Title Director, Research Communications Agency Prairie View A&M University Department Research Administration Proposed Minimum Salary Commensurate Job Location Prairie View, Texas Job Type Staff Job Description The Director of Research Communications provides strategic leadership in communicating and promoting Prairie View A&M University's Research & Innovation (R&I) portfolio. This role ensures the visibility, credibility, and impact of PVAMU's research enterprise across academic, corporate, community, and governmental stakeholders. The Director works with minimal guidance, exercising independent judgment in developing and implementing strategies that align with PVAMU's mission and R&I priorities. This position is funded by a grant or restricted funds. Continued employment is contingent on the renewal of grant or restricted funding. The salary is determined in accordance with the University's compensation structure and will be commensurate with the candidates' education and experience, within the assigned salary range for this position. Responsibilities: Research Communications: Partner with the AVP for Marketing and Communications and Vice President for Advancement to develop a strategic communications and marketing plan focused on educating and influencing target audiences on a Road to R1. Oversee the development of a comprehensive research communications strategy that highlights PVAMU's research strengths, achievements, partnerships, and innovation impact. Translate complex research outcomes into accessible narratives for various audiences, including policymakers, media, funders, corporations, and the broader public. Oversee the development of digital, print, and multimedia content showcasing faculty, student, and institutional research. Manage communications channels (website, newsletters, press releases, social media, reports) for R&I. Serves as the lead editor for all communications and publications. Writes, edits, formats, and assembles documents and publications for the department, ensuring that they comply with the University standards and requirements. Support grant-writing and research development teams with communication materials. Leadership: Provide effective support on research leadership, internal and external communications, and visibility. Provide vision and guidance for R&I communications strategy while collaborating with faculty, students, administrators, centers, and external partners. Supervise communications staff, contractors, and student assistants as assigned. Represent PVAMU at internal and external events, research showcases, and conferences. Foster a culture of transparency, collaboration, and excellence in communications by demonstrating strong leadership and communication skills across the division. Project Management: Oversee effective planning and execution of research communications-related projects, events, and campaigns. Ensure timely delivery of reports, materials, and campaigns aligned with research priorities. Coordinate cross-departmental research communications initiatives, ensuring milestones, metrics, and deliverables are met. Manage budgets, vendor relationships, and timelines for communications initiatives. Branding & Visibility: Strengthen the R&I brand within PVAMU and externally, positioning the university as a leader in research, innovation, and workforce development. Ensure R&I communications are in compliance with the University, TAMU System, State, and Federal requirements. In collaboration with the University office for Marketing and Communications, strategically building media relationships to amplify PVAMU's research stories locally, nationally, and globally. Develop thought-leadership opportunities (op-eds, podcasts, speaking engagements) for faculty and R&I leadership Other Duties: Provide crisis communications support when needed. Benchmark PVAMU's R&I communications against peer institutions and recommend improvements. Perform other duties as assigned by the Vice President for Research & Innovation. Acts a liaison with the University office for marketing and communications in addition to other cross-department communications staff to coordinate strategic communications initiatives, projects, and committees that support institutional goals. Required Education & Experience: Bachelor's degree in Communications, Journalism, Public Relations, Marketing, or a related field. Ten years of related experience in communications. Three years of supervisory experience. Preferred Qualifications: 10 years of progressively responsible experience in communications, preferably in higher education or research-intensive settings. Proven track record in project management, brand development, and research communications. Strong leadership, organizational, and interpersonal skills with the ability to work independently. Exceptional writing, editing, and storytelling skills with experience translating research for multiple audiences. Experience managing multimedia content, digital platforms, and media relations. Strategic thinker with the ability to connect research outcomes to institutional impact. Skilled at navigating academic, industry, and community environments. Ability to lead with minimal guidance while fostering cross-functional collaboration. Adept at balancing multiple projects with competing priorities. Job Posting Close Date: 11/30/2025 Required Attachments: Please attach all required documents listed below in the attachment box labeled as either "Resume/CV or Resume/Cover Letter" on the application. Multiple attachments may be included in the "Resume/CV" or Resume/Cover Letter" attachment box. Any additional attachments provided outside of the required documents listed below are considered optional. Resume or Curriculum Vitae Cover Letter Application Submission Guidelines: All applicants are required to apply via our Career Site on or before the closing date indicated on the job posting. Applicant inquiries received via email and websites such as Indeed, HigherEdJobs, etc. will not be considered unless the individual has applied to the available position via the PVAMU Career site. The required documents listed in the above "Required Attachments" section must be attached to the application prior to the job closing date indicated to ensure full consideration for the application submitted. Please contact the Office of Human Resource on or before the closing date indicated above at or should you need assistance with the online application process. Background Check Requirements: All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer. To apply, visit About Us For more than 140 years, Prairie View A&M University (PVAMU) has been igniting passion in its students. With an established reputation for producing engineers, nurses and educators, PVAMU offers baccalaureate degrees, master s degrees and doctoral degree programs through nine colleges and schools. The University has an enrollment of more than 8,500 students. Designated an institution of the first class in the Texas Constitution, PVAMU is the second-oldest public institution of higher education in the state and a member of The Texas A&M University System. The University is dedicated to fulfilling its land-grant mission of achieving excellence in teaching, research and service. PVAMU is conveniently located near the rapidly growing residential and commercial area known as the Northwest Houston Corridor. The developing Northwest Houston Corridor offers newly developed suburban communities, a variety of shopping and dining near the Houston Premium Outlets and is a short, 35-minute commute into downtown Houston. For more information, visit . Your career opportunities with a University of the first class begins here! Prairie View A&M University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer. If you need assistance in applying for this job, please contact . Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-43acdf19dc2d5c4e8bb31f427
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Mid-level Fraud Strategy Analyst, you will be accountable for driving USAA's overall fraud strategy, policies, and analytic capabilities for fraud rules management. This role will collaborate with key stakeholders across the enterprise, influencing outcomes in a complex, matrixed environment. This role will be an active participant in industry efforts to share and receive information, build industry partnerships and relations to formulate USAA's global fraud strategies and policies to better protect USAA from current, evolving, and future fraud threats. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Serves as an expert in at least one area of focus within Financial Crimes space to develop solutions for complex problems that align with the business's strategic direction and objectives. Actively participates in and may take ownership of analyses or business strategy initiatives using innovative/quantitative analytical approaches. Extract insights from moderately complex data sets to develop solutions within the Financial Crimes space through a range of data preparation, modeling, and visualization techniques, including predictive analysis, pattern recognition and/or Machine Learning. Uses association rule learning, cluster analysis, anomaly detection, data analysis and visualization (e.g., PowerBI, Tableau), and object-oriented programming (Python, SAS) to identify trends from existing data reports and recommends strategies/analysis that should be performed to mitigate risks. Consults with the business to understand the business direction, environment and strategies for supported domains/clients; gathers requirements to recommend solutions. Advocates for self and teammates to encourage the growth of direct and indirect peers toward continual technical and soft skill progression. Serves as a resource for mathematical skills, business product knowledge, and/or Financial Crimes knowledge. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in financial crimes supporting and participating in stakeholder consultation, needs assessment, requirement translation and prescription of technology solution Previous experience gathering business requirements and applying business rules to recommend technology solutions. Demonstrated experience using fraud rules management to reduce or mitigate loss and fraud exposures. Knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Knowledge of bank laws and regulations related to money movement and /or payments, including but not limited to Reg E, Reg CC, UDAAP, FACTA, and Reg Z. Strong written and verbal communication skills, with demonstrated ability synthesizing data and clearly reporting findings. What sets you apart: Prior fraud acquisition experience Fraud Analytics experience specific to retail banking, credit card, debit card, deposits, checking account Programming experience in data analysis tools, data visualizations, and developing analysis queries and automation techniques utilizing SQL, SAS, Tableau, and Snowflake System knowledge operating a fraud detection engine tool i.e. Actimize, PowerCurve Originations (PCO), Advanced Defense, Falcon Expert US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $85,040 - $153,080. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Mid-level Fraud Strategy Analyst, you will be accountable for driving USAA's overall fraud strategy, policies, and analytic capabilities for fraud rules management. This role will collaborate with key stakeholders across the enterprise, influencing outcomes in a complex, matrixed environment. This role will be an active participant in industry efforts to share and receive information, build industry partnerships and relations to formulate USAA's global fraud strategies and policies to better protect USAA from current, evolving, and future fraud threats. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Serves as an expert in at least one area of focus within Financial Crimes space to develop solutions for complex problems that align with the business's strategic direction and objectives. Actively participates in and may take ownership of analyses or business strategy initiatives using innovative/quantitative analytical approaches. Extract insights from moderately complex data sets to develop solutions within the Financial Crimes space through a range of data preparation, modeling, and visualization techniques, including predictive analysis, pattern recognition and/or Machine Learning. Uses association rule learning, cluster analysis, anomaly detection, data analysis and visualization (e.g., PowerBI, Tableau), and object-oriented programming (Python, SAS) to identify trends from existing data reports and recommends strategies/analysis that should be performed to mitigate risks. Consults with the business to understand the business direction, environment and strategies for supported domains/clients; gathers requirements to recommend solutions. Advocates for self and teammates to encourage the growth of direct and indirect peers toward continual technical and soft skill progression. Serves as a resource for mathematical skills, business product knowledge, and/or Financial Crimes knowledge. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in financial crimes supporting and participating in stakeholder consultation, needs assessment, requirement translation and prescription of technology solution Previous experience gathering business requirements and applying business rules to recommend technology solutions. Demonstrated experience using fraud rules management to reduce or mitigate loss and fraud exposures. Knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Knowledge of bank laws and regulations related to money movement and /or payments, including but not limited to Reg E, Reg CC, UDAAP, FACTA, and Reg Z. Strong written and verbal communication skills, with demonstrated ability synthesizing data and clearly reporting findings. What sets you apart: Prior fraud acquisition experience Fraud Analytics experience specific to retail banking, credit card, debit card, deposits, checking account Programming experience in data analysis tools, data visualizations, and developing analysis queries and automation techniques utilizing SQL, SAS, Tableau, and Snowflake System knowledge operating a fraud detection engine tool i.e. Actimize, PowerCurve Originations (PCO), Advanced Defense, Falcon Expert US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $85,040 - $153,080. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Enterprise Strategy (Network and Digital Payments) Job Posting Title Director, Enterprise Strategy Job Description Summary Overview The Network and Digital Products team is seeking a Director, Enterprise Strategy to support the organization in driving strategic priorities, business performance management, and enterprise governance. This role is central to enabling decision-making, aligning cross-functional initiatives, and shaping the future of digital commerce and payments innovation. As a strategic partner, you will lead and support high-impact initiatives across the organization, working closely with product, engineering, regional, and corporate teams. You'll bring analytical rigor, strategic insight, and operational excellence to help advance our digital agenda and deliver inclusive, secure, and intelligent commerce experiences. This is a unique opportunity to engage with all aspects of the business, influence executive priorities, and contribute to Mastercard's long-term growth and innovation. Location New York City or Purchase, NY Role responsibilities In this role you will report directly into the Vice President, Enterprise Strategy and work alongside her and the leadership team on multiple initiatives. • Lead governance across Network and Digital Products, ensuring strategic initiatives are structured, monitored, and aligned with enterprise priorities • Support the KPI process end-to-end, including design, implementation, and management of performance frameworks, driving alignment and accountability • Manage business review processes with senior leadership, synthesizing inputs and insights to deliver timely, data-informed updates and recommendations • Develop high-impact materials for investor communications, including for Earnings and strategic messaging, in collaboration with Finance, Investor Relations and Product leadership • Run analytics and manage key data processes to support strategic messaging, business reviews, external communications, and data-driven decision-making-ensuring accuracy, relevance, and clarity in all outputs • Support strategic projects enabled via orchestration of cross-functional collaboration across Core Payments, TECH, Finance, Legal and other teams All about you • Bachelor's degree required; MBA or advanced degree preferred • 8+ years of experience in strategy consulting, corporate strategy, or enterprise planning, ideally within payments, fintech, or digital platforms • Deep understanding of Mastercard's products, services, business model, and key revenue drivers • Proven ability to lead complex, cross-functional initiatives and translate strategy into execution • Strong experience in KPI development, performance measurement, and governance frameworks • Advanced analytical skills with the ability to source, manage, and interpret data to support strategic messaging, business reviews, investor communications, and executive decision-making • Exceptional communication skills, including executive-level writing • Experience working with global teams and navigating matrixed organizations • Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment • Trusted partner with strong interpersonal skills and the ability to influence at all levels • A passion to achieve and excel, a good sense of humor, and a penchant for having fun Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges New York City, New York: $159,000 - $254,000 USD Purchase, New York: $153,000 - $244,000 USD
12/07/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Enterprise Strategy (Network and Digital Payments) Job Posting Title Director, Enterprise Strategy Job Description Summary Overview The Network and Digital Products team is seeking a Director, Enterprise Strategy to support the organization in driving strategic priorities, business performance management, and enterprise governance. This role is central to enabling decision-making, aligning cross-functional initiatives, and shaping the future of digital commerce and payments innovation. As a strategic partner, you will lead and support high-impact initiatives across the organization, working closely with product, engineering, regional, and corporate teams. You'll bring analytical rigor, strategic insight, and operational excellence to help advance our digital agenda and deliver inclusive, secure, and intelligent commerce experiences. This is a unique opportunity to engage with all aspects of the business, influence executive priorities, and contribute to Mastercard's long-term growth and innovation. Location New York City or Purchase, NY Role responsibilities In this role you will report directly into the Vice President, Enterprise Strategy and work alongside her and the leadership team on multiple initiatives. • Lead governance across Network and Digital Products, ensuring strategic initiatives are structured, monitored, and aligned with enterprise priorities • Support the KPI process end-to-end, including design, implementation, and management of performance frameworks, driving alignment and accountability • Manage business review processes with senior leadership, synthesizing inputs and insights to deliver timely, data-informed updates and recommendations • Develop high-impact materials for investor communications, including for Earnings and strategic messaging, in collaboration with Finance, Investor Relations and Product leadership • Run analytics and manage key data processes to support strategic messaging, business reviews, external communications, and data-driven decision-making-ensuring accuracy, relevance, and clarity in all outputs • Support strategic projects enabled via orchestration of cross-functional collaboration across Core Payments, TECH, Finance, Legal and other teams All about you • Bachelor's degree required; MBA or advanced degree preferred • 8+ years of experience in strategy consulting, corporate strategy, or enterprise planning, ideally within payments, fintech, or digital platforms • Deep understanding of Mastercard's products, services, business model, and key revenue drivers • Proven ability to lead complex, cross-functional initiatives and translate strategy into execution • Strong experience in KPI development, performance measurement, and governance frameworks • Advanced analytical skills with the ability to source, manage, and interpret data to support strategic messaging, business reviews, investor communications, and executive decision-making • Exceptional communication skills, including executive-level writing • Experience working with global teams and navigating matrixed organizations • Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment • Trusted partner with strong interpersonal skills and the ability to influence at all levels • A passion to achieve and excel, a good sense of humor, and a penchant for having fun Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges New York City, New York: $159,000 - $254,000 USD Purchase, New York: $153,000 - $244,000 USD
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Mid-level Fraud Strategy Analyst, you will be accountable for driving USAA's overall fraud strategy, policies, and analytic capabilities for fraud rules management. This role will collaborate with key stakeholders across the enterprise, influencing outcomes in a complex, matrixed environment. This role will be an active participant in industry efforts to share and receive information, build industry partnerships and relations to formulate USAA's global fraud strategies and policies to better protect USAA from current, evolving, and future fraud threats. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Serves as an expert in at least one area of focus within Financial Crimes space to develop solutions for complex problems that align with the business's strategic direction and objectives. Actively participates in and may take ownership of analyses or business strategy initiatives using innovative/quantitative analytical approaches. Extract insights from moderately complex data sets to develop solutions within the Financial Crimes space through a range of data preparation, modeling, and visualization techniques, including predictive analysis, pattern recognition and/or Machine Learning. Uses association rule learning, cluster analysis, anomaly detection, data analysis and visualization (e.g., PowerBI, Tableau), and object-oriented programming (Python, SAS) to identify trends from existing data reports and recommends strategies/analysis that should be performed to mitigate risks. Consults with the business to understand the business direction, environment and strategies for supported domains/clients; gathers requirements to recommend solutions. Advocates for self and teammates to encourage the growth of direct and indirect peers toward continual technical and soft skill progression. Serves as a resource for mathematical skills, business product knowledge, and/or Financial Crimes knowledge. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in financial crimes supporting and participating in stakeholder consultation, needs assessment, requirement translation and prescription of technology solution Previous experience gathering business requirements and applying business rules to recommend technology solutions. Demonstrated experience using fraud rules management to reduce or mitigate loss and fraud exposures. Knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Knowledge of bank laws and regulations related to money movement and /or payments, including but not limited to Reg E, Reg CC, UDAAP, FACTA, and Reg Z. Strong written and verbal communication skills, with demonstrated ability synthesizing data and clearly reporting findings. What sets you apart: Prior fraud acquisition experience Fraud Analytics experience specific to retail banking, credit card, debit card, deposits, checking account Programming experience in data analysis tools, data visualizations, and developing analysis queries and automation techniques utilizing SQL, SAS, Tableau, and Snowflake System knowledge operating a fraud detection engine tool i.e. Actimize, PowerCurve Originations (PCO), Advanced Defense, Falcon Expert US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $85,040 - $153,080. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Mid-level Fraud Strategy Analyst, you will be accountable for driving USAA's overall fraud strategy, policies, and analytic capabilities for fraud rules management. This role will collaborate with key stakeholders across the enterprise, influencing outcomes in a complex, matrixed environment. This role will be an active participant in industry efforts to share and receive information, build industry partnerships and relations to formulate USAA's global fraud strategies and policies to better protect USAA from current, evolving, and future fraud threats. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Serves as an expert in at least one area of focus within Financial Crimes space to develop solutions for complex problems that align with the business's strategic direction and objectives. Actively participates in and may take ownership of analyses or business strategy initiatives using innovative/quantitative analytical approaches. Extract insights from moderately complex data sets to develop solutions within the Financial Crimes space through a range of data preparation, modeling, and visualization techniques, including predictive analysis, pattern recognition and/or Machine Learning. Uses association rule learning, cluster analysis, anomaly detection, data analysis and visualization (e.g., PowerBI, Tableau), and object-oriented programming (Python, SAS) to identify trends from existing data reports and recommends strategies/analysis that should be performed to mitigate risks. Consults with the business to understand the business direction, environment and strategies for supported domains/clients; gathers requirements to recommend solutions. Advocates for self and teammates to encourage the growth of direct and indirect peers toward continual technical and soft skill progression. Serves as a resource for mathematical skills, business product knowledge, and/or Financial Crimes knowledge. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in financial crimes supporting and participating in stakeholder consultation, needs assessment, requirement translation and prescription of technology solution Previous experience gathering business requirements and applying business rules to recommend technology solutions. Demonstrated experience using fraud rules management to reduce or mitigate loss and fraud exposures. Knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Knowledge of bank laws and regulations related to money movement and /or payments, including but not limited to Reg E, Reg CC, UDAAP, FACTA, and Reg Z. Strong written and verbal communication skills, with demonstrated ability synthesizing data and clearly reporting findings. What sets you apart: Prior fraud acquisition experience Fraud Analytics experience specific to retail banking, credit card, debit card, deposits, checking account Programming experience in data analysis tools, data visualizations, and developing analysis queries and automation techniques utilizing SQL, SAS, Tableau, and Snowflake System knowledge operating a fraud detection engine tool i.e. Actimize, PowerCurve Originations (PCO), Advanced Defense, Falcon Expert US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $85,040 - $153,080. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Development About the Team We are the team that transforms bold ideas into powerful solutions. The Dispute Lifecycle Product Development Team is on a mission to revolutionize the post-purchase experience for Mastercard customers worldwide. We design and deliver intelligent, frictionless tools that reduce disputes, combat fraud, and elevate trust and transparency across every transaction. Our work sits at the intersection of innovation and impact. From reimagining dispute resolution to proactively safeguarding the payment ecosystem, we are shaping the future of secure commerce. If you thrive on solving complex problems, influencing strategy, and driving meaningful change-this is where your leadership will make a global difference. The Opportunity As Director of Dispute Lifecycle Product Development, you will: Set Strategic Direction: Define and lead the vision for Mastercard's Dispute Lifecycle program, ensuring alignment with enterprise priorities and customer needs. Drive Innovation: Oversee the design and delivery of next-generation dispute resolution solutions, leveraging advanced analytics, business process modeling, and emerging technologies. Own Backlog and Prioritization: Establish and maintain a transparent, data-driven backlog for dispute lifecycle initiatives. Partner with stakeholders to prioritize features and enhancements based on business value, customer impact, and regulatory requirements. Lead High-Impact Initiatives: Partner with engineering and cross-functional teams to deliver core features through agile methodologies, applying critical thinking and cost-benefit analysis to guide decisions. Influence Across the Organization: Collaborate with product areas (e.g., Commercial Product, Send, Payment Networks, DRM) to integrate dispute lifecycle capabilities into broader product strategies. Champion Customer-Centricity: Ensure solutions enhance trust, transparency, and efficiency across the payment ecosystem. The Role Shape Data-Informed Strategy: Use insights and visualization tools to identify trends, optimize workflows, and inform product roadmaps. Own Business Case Development: Build and present business cases with financial and risk assessments, ensuring clarity and stakeholder alignment. Drive Backlog Governance: Implement prioritization frameworks (e.g., WSJF, cost-benefit analysis) to ensure the roadmap reflects strategic goals and delivers measurable outcomes. Optimize Global Workflows: Drive efficiency and scalability across dispute lifecycle processes, balancing regulatory, regional, and global requirements. Lead Communication and Governance: Represent the program in executive forums, manage stakeholder expectations, and foster trust across technical and business teams. All About You Proven track record in leading product development teams and delivering complex solutions using Agile/SAFe methodologies. Expertise in backlog management, prioritization frameworks, and roadmap planning for large-scale programs. Advanced skills in data-driven decision-making, business process modeling, and cost-benefit analysis. Exceptional ability to influence and communicate across technical and business audiences, with strong stakeholder management skills. Strategic thinker with a passion for innovation, collaboration, and operational excellence. Self-motivated, empathetic leader who thrives in dynamic environments and inspires teams to achieve ambitious goals. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges O'Fallon, Missouri: $156,000 - $265,000 USD
12/07/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Development About the Team We are the team that transforms bold ideas into powerful solutions. The Dispute Lifecycle Product Development Team is on a mission to revolutionize the post-purchase experience for Mastercard customers worldwide. We design and deliver intelligent, frictionless tools that reduce disputes, combat fraud, and elevate trust and transparency across every transaction. Our work sits at the intersection of innovation and impact. From reimagining dispute resolution to proactively safeguarding the payment ecosystem, we are shaping the future of secure commerce. If you thrive on solving complex problems, influencing strategy, and driving meaningful change-this is where your leadership will make a global difference. The Opportunity As Director of Dispute Lifecycle Product Development, you will: Set Strategic Direction: Define and lead the vision for Mastercard's Dispute Lifecycle program, ensuring alignment with enterprise priorities and customer needs. Drive Innovation: Oversee the design and delivery of next-generation dispute resolution solutions, leveraging advanced analytics, business process modeling, and emerging technologies. Own Backlog and Prioritization: Establish and maintain a transparent, data-driven backlog for dispute lifecycle initiatives. Partner with stakeholders to prioritize features and enhancements based on business value, customer impact, and regulatory requirements. Lead High-Impact Initiatives: Partner with engineering and cross-functional teams to deliver core features through agile methodologies, applying critical thinking and cost-benefit analysis to guide decisions. Influence Across the Organization: Collaborate with product areas (e.g., Commercial Product, Send, Payment Networks, DRM) to integrate dispute lifecycle capabilities into broader product strategies. Champion Customer-Centricity: Ensure solutions enhance trust, transparency, and efficiency across the payment ecosystem. The Role Shape Data-Informed Strategy: Use insights and visualization tools to identify trends, optimize workflows, and inform product roadmaps. Own Business Case Development: Build and present business cases with financial and risk assessments, ensuring clarity and stakeholder alignment. Drive Backlog Governance: Implement prioritization frameworks (e.g., WSJF, cost-benefit analysis) to ensure the roadmap reflects strategic goals and delivers measurable outcomes. Optimize Global Workflows: Drive efficiency and scalability across dispute lifecycle processes, balancing regulatory, regional, and global requirements. Lead Communication and Governance: Represent the program in executive forums, manage stakeholder expectations, and foster trust across technical and business teams. All About You Proven track record in leading product development teams and delivering complex solutions using Agile/SAFe methodologies. Expertise in backlog management, prioritization frameworks, and roadmap planning for large-scale programs. Advanced skills in data-driven decision-making, business process modeling, and cost-benefit analysis. Exceptional ability to influence and communicate across technical and business audiences, with strong stakeholder management skills. Strategic thinker with a passion for innovation, collaboration, and operational excellence. Self-motivated, empathetic leader who thrives in dynamic environments and inspires teams to achieve ambitious goals. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges O'Fallon, Missouri: $156,000 - $265,000 USD
Job Description Reporting to the Vice President of Culinary Strategy and Innovations, the Director of Culinary is the strategic culinary leader for a national client portfolio, overseeing 4 premier sites and 26 field office locations delivering caf programs, catering, executive dining, office coffee solutions, and third-party meal delivery services. This role drives culinary identity through innovation, health & wellness, sustainability, and data-informed menu strategy . The Director partners with operations, marketing, client leadership, Refreshments, and supply chain teams to elevate the guest experience and maintain best-in-class standards across all locations. Job Responsibilities Strategic Leadership & Culinary Oversight Develop and implement culinary programs tailored to caf, catering, executive dining, office coffee, and field office needs. Lead menu development that reflects sustainability, wellness, global flavors, and employee engagement while ensuring consistent quality and presentation. Build innovation pipelines and culinary marketing strategies that drive engagement and adoption. Provide training, development, and auditing standards for recipes, portions, pricing, and waste. Establish guidelines and inspection schedules to manage labor, contracts, and operational efficiencies. Support portfolio financial performance using KPIs to drive growth and improved guest experience. Program & Portfolio Management Oversee culinary operations across 30+ sites, ensuring alignment with Aramark standards and client expectations. Maintain SOPs, production systems, and menu cycles for cafs, fresh food programs, and catering. Mobilize high-impact catering programs with elevated menus, smallwares standards, delivery models, and cost structures. Lead project planning to build site-specific culinary solutions. Develop culinary marketing campaigns that highlight seasonal offerings, activations, sustainability stories, and wellness-forward initiatives. Collaborate with marketing on communication tools, visual merchandising, promotions, and engagement strategies. Advance fresh food initiatives through labeling, packaging, nutritional transparency, and vendor partnerships. Industry Engagement & Professional Leadership Represent WXG and Aramark at industry forums such as SHFM, ACF, NRA, and IFT. Contribute thought leadership through publications, panels, and innovation showcases. Build partnerships with culinary schools and industry organizations to strengthen recruitment and benchmark best practices. Team Leadership & Development Lead and mentor Executive Chefs and culinary talent across the national footprint. Foster a culture of creativity, accountability, and continuous improvement. Develop career pathways, reduce turnover, and ensure consistent training on Aramark culinary standards. Cultivate a positive, high-performing culinary culture that celebrates people and inspires excellence. Operational Excellence & Compliance Conduct audits and implement corrective actions across food safety, sanitation, labor, and environmental compliance. Use data and insights to optimize labor, waste, SKU utilization, and menu profitability. Partner with supply chain to enforce procurement compliance, reduce noncompliant spend, and support sustainable sourcing. Forecast, plan, and influence financial outcomes to support operational excellence and client satisfaction. Client Partnership & Relationship Management Serve as the primary culinary contact for client stakeholders, building trusted relationships and supporting long-term strategy. Provide culinary leadership for innovation sessions, business reviews, and program evolution. Translate business needs into culinary solutions that drive engagement, sustainability, and workplace experience. Leverage corporate resources to deliver client-first strategies. Qualifications Minimum 10 years of culinary experience, including 3?5 years leading multi-unit operations. Strong background in caf, catering, or corporate hospitality. Bachelor?s degree or equivalent experience. Experience with culinary marketing strategy, sustainability, and wellness initiatives preferred. Ability to travel up to 50%. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter . Required Preferred Job Industries Other
12/07/2025
Full time
Job Description Reporting to the Vice President of Culinary Strategy and Innovations, the Director of Culinary is the strategic culinary leader for a national client portfolio, overseeing 4 premier sites and 26 field office locations delivering caf programs, catering, executive dining, office coffee solutions, and third-party meal delivery services. This role drives culinary identity through innovation, health & wellness, sustainability, and data-informed menu strategy . The Director partners with operations, marketing, client leadership, Refreshments, and supply chain teams to elevate the guest experience and maintain best-in-class standards across all locations. Job Responsibilities Strategic Leadership & Culinary Oversight Develop and implement culinary programs tailored to caf, catering, executive dining, office coffee, and field office needs. Lead menu development that reflects sustainability, wellness, global flavors, and employee engagement while ensuring consistent quality and presentation. Build innovation pipelines and culinary marketing strategies that drive engagement and adoption. Provide training, development, and auditing standards for recipes, portions, pricing, and waste. Establish guidelines and inspection schedules to manage labor, contracts, and operational efficiencies. Support portfolio financial performance using KPIs to drive growth and improved guest experience. Program & Portfolio Management Oversee culinary operations across 30+ sites, ensuring alignment with Aramark standards and client expectations. Maintain SOPs, production systems, and menu cycles for cafs, fresh food programs, and catering. Mobilize high-impact catering programs with elevated menus, smallwares standards, delivery models, and cost structures. Lead project planning to build site-specific culinary solutions. Develop culinary marketing campaigns that highlight seasonal offerings, activations, sustainability stories, and wellness-forward initiatives. Collaborate with marketing on communication tools, visual merchandising, promotions, and engagement strategies. Advance fresh food initiatives through labeling, packaging, nutritional transparency, and vendor partnerships. Industry Engagement & Professional Leadership Represent WXG and Aramark at industry forums such as SHFM, ACF, NRA, and IFT. Contribute thought leadership through publications, panels, and innovation showcases. Build partnerships with culinary schools and industry organizations to strengthen recruitment and benchmark best practices. Team Leadership & Development Lead and mentor Executive Chefs and culinary talent across the national footprint. Foster a culture of creativity, accountability, and continuous improvement. Develop career pathways, reduce turnover, and ensure consistent training on Aramark culinary standards. Cultivate a positive, high-performing culinary culture that celebrates people and inspires excellence. Operational Excellence & Compliance Conduct audits and implement corrective actions across food safety, sanitation, labor, and environmental compliance. Use data and insights to optimize labor, waste, SKU utilization, and menu profitability. Partner with supply chain to enforce procurement compliance, reduce noncompliant spend, and support sustainable sourcing. Forecast, plan, and influence financial outcomes to support operational excellence and client satisfaction. Client Partnership & Relationship Management Serve as the primary culinary contact for client stakeholders, building trusted relationships and supporting long-term strategy. Provide culinary leadership for innovation sessions, business reviews, and program evolution. Translate business needs into culinary solutions that drive engagement, sustainability, and workplace experience. Leverage corporate resources to deliver client-first strategies. Qualifications Minimum 10 years of culinary experience, including 3?5 years leading multi-unit operations. Strong background in caf, catering, or corporate hospitality. Bachelor?s degree or equivalent experience. Experience with culinary marketing strategy, sustainability, and wellness initiatives preferred. Ability to travel up to 50%. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter . Required Preferred Job Industries Other
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Global Product Management The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies. We are seeking an experienced Director of Product Management to join the Operational Insights (OI) Global Product Management team. In this role, you will drive the product vision, define business requirements for the innovation pillar, and lead commercialization and go-to-market strategy. You will manage a team of product managers focused on identifying white space opportunities in card operations, while overseeing key activities including product strategy, business requirements, pricing, and sales and delivery enablement. This role partners closely with the Global Product Management technical team to ensure product vision, roadmap, and priorities are aligned with business strategy and go-to-market execution. Product Managers in Services at Mastercard • Build revolutionary products that advance how businesses all over the world derive the most value from their data assets • Translate a deep understanding of our customers into products and solutions that drive significant customer value • Balance the long-term direction of a product with today's needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products • Act as connectors to ensure the commercial success of our products by working with Sales and Marketing while ensuring technical success through close partnership with Technology teams • Drive globally relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments • Set product direction with coordination, not isolation-considering how our products all work together to serve customer needs Role • Drive the Operational Insights (OI) strategy based on a deep understanding of operations trends in card networks, payment processing, and reconciliation. • Identify white space opportunities for Operational Insights and new solution areas; translate business needs, customer pain points, and market trends into actionable product initiatives. • Engage directly with clients and partners to validate needs, test concepts, and refine solutions. • Lead global product management efforts, providing analytically driven input into strategic business plans and product roadmaps. • Define and own the product strategy, roadmap, and success metrics. • Partner with cross-functional teams to ensure timely product delivery, working closely with product development and engineering. • Drive the business strategy for the product, including customer impact analysis, pricing, sales, and go-to-market plans. • Manage the product P&L, including forecasting and budgeting discussions. • Effectively communicate product strategy, priorities, and vision across all organizational levels. • Build strong, collaborative relationships with a diverse set of internal and external stakeholders to achieve product goals. Basic Technical Skills • Understanding of APIs, data flows, and system architecture at a conceptual level. • Comfortable writing basic SQL queries and analyzing data to inform product decisions. • Experience collaborating closely with engineering and technical teams. • Familiarity with cloud platforms (AWS, GCP, Azure) and SaaS products (nice to have). • Ability to engage in discussions on technical feasibility, trade-offs, and dependencies. All About You • Proven track record of defining product strategy and delivering successful products at scale. • Strong communication, storytelling, and executive presence. • Experience in Agile product management, ideally with analytical solutions in payments or financial services. • Highly organized with the ability to manage multiple, competing priorities. • Bachelor's degree in business or equivalent experience; MBA preferred. • Demonstrated success in leading end-to-end execution of cross-functional initiatives, with strong prioritization skills. • Familiarity with Mastercard products & services and revenue drivers (nice to have). Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Pay Ranges Purchase, New York: $170,000 - $273,000 USD
12/07/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Global Product Management The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies. We are seeking an experienced Director of Product Management to join the Operational Insights (OI) Global Product Management team. In this role, you will drive the product vision, define business requirements for the innovation pillar, and lead commercialization and go-to-market strategy. You will manage a team of product managers focused on identifying white space opportunities in card operations, while overseeing key activities including product strategy, business requirements, pricing, and sales and delivery enablement. This role partners closely with the Global Product Management technical team to ensure product vision, roadmap, and priorities are aligned with business strategy and go-to-market execution. Product Managers in Services at Mastercard • Build revolutionary products that advance how businesses all over the world derive the most value from their data assets • Translate a deep understanding of our customers into products and solutions that drive significant customer value • Balance the long-term direction of a product with today's needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products • Act as connectors to ensure the commercial success of our products by working with Sales and Marketing while ensuring technical success through close partnership with Technology teams • Drive globally relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments • Set product direction with coordination, not isolation-considering how our products all work together to serve customer needs Role • Drive the Operational Insights (OI) strategy based on a deep understanding of operations trends in card networks, payment processing, and reconciliation. • Identify white space opportunities for Operational Insights and new solution areas; translate business needs, customer pain points, and market trends into actionable product initiatives. • Engage directly with clients and partners to validate needs, test concepts, and refine solutions. • Lead global product management efforts, providing analytically driven input into strategic business plans and product roadmaps. • Define and own the product strategy, roadmap, and success metrics. • Partner with cross-functional teams to ensure timely product delivery, working closely with product development and engineering. • Drive the business strategy for the product, including customer impact analysis, pricing, sales, and go-to-market plans. • Manage the product P&L, including forecasting and budgeting discussions. • Effectively communicate product strategy, priorities, and vision across all organizational levels. • Build strong, collaborative relationships with a diverse set of internal and external stakeholders to achieve product goals. Basic Technical Skills • Understanding of APIs, data flows, and system architecture at a conceptual level. • Comfortable writing basic SQL queries and analyzing data to inform product decisions. • Experience collaborating closely with engineering and technical teams. • Familiarity with cloud platforms (AWS, GCP, Azure) and SaaS products (nice to have). • Ability to engage in discussions on technical feasibility, trade-offs, and dependencies. All About You • Proven track record of defining product strategy and delivering successful products at scale. • Strong communication, storytelling, and executive presence. • Experience in Agile product management, ideally with analytical solutions in payments or financial services. • Highly organized with the ability to manage multiple, competing priorities. • Bachelor's degree in business or equivalent experience; MBA preferred. • Demonstrated success in leading end-to-end execution of cross-functional initiatives, with strong prioritization skills. • Familiarity with Mastercard products & services and revenue drivers (nice to have). Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Pay Ranges Purchase, New York: $170,000 - $273,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Management - Business Identity Commercialization Mastercard Identity, within the Security Solutions organization, leads the development of products and services that enable global commerce, power financial inclusion, prevent crime, and make some of the most seamless experiences possible. As part of Mastercard Identity, the Business Identity team drives the development and management of products, programs, and services focused on risk assessment and business entity verification. The team delivers significant value across the ecosystem, helping to combat new fraud and ensure secure commerce across the network. The Director of Product Management, Business Identity Commercialization, plays a pivotal role in shaping Mastercard's business identity business by leading the development of scalable, interoperable solutions that enable businesses to be securely identified and trusted across digital ecosystems. This role is responsible for translating strategic objectives into actionable product roadmaps, driving execution across cross-functional teams including engineering, data science, commercialization, and legal. The Director partners closely with internal stakeholders and external customers to define requirements, prioritize features, and deliver Business Identity products solutions that enhance onboarding, reduce fraud, and support compliance. With a strong focus on execution, customer impact, and market differentiation, the Director ensures Business Identity offerings deliver measurable value and align with Mastercard's broader vision for digital trust infrastructure. The Role: • Engage with internal stakeholders and external customers to gather insights, define product requirements, and prioritize features that drive adoption and measurable impact. • Monitor market trends and competitive landscape to inform product strategy and ensure Business Identity offerings remain differentiated and aligned with Mastercard's digital trust vision. • Translate strategic goals and market/customer insights into actionable roadmaps for Business Identity solutions • Lead cross-functional execution in partnership with engineering, data science, legal, and commercial teams to deliver scalable services that support secure onboarding and fraud mitigation. • Manage product lifecycle activities, including performance tracking, and continuous improvement based on customer feedback and data-driven insights. • Drive commercialization initiatives in areas of go-to-market strategy and planning, market assessment and new market entry, product commercial readiness, pricing, sales enablement, and contracting • Work with global and regional go-to-market teams to develop channel strategy and capabilities and coordinate activities to support lead gen and business development • Partner with Finance and Sales on modeling of strategic partnerships and building new frameworks for streamlined execution globally • Conduct research and studies to inform go-to-market strategy and future service evolution and expansion • Develop educational and training materials, and other documentation to communicate our offering internally to regional representatives, and externally with customers, • Partner cross-functionality and externally on efforts to shape and define internal and industry standards needed for interoperability and scale. • Foster a culture of collaboration and accountability, mentoring product managers and contributing to a high-performing team focused on innovation and customer success. All About the Role: • Experience owning various responsibilities across the product development lifecycle • Experience in the commercialization and expansion of products into new markets • Functional experience in pricing frameworks and financial modeling • Experience working with commercial teams to drive the GTM strategy • Ability to coordinate and influence stakeholders across a global organization • Display deep analytical and problem-solving skills • Excellent written and verbal communication with the ability to establish credibility and strong relationships with senior stakeholders • Comfort with and an ability to adapt in a rapidly changing environment • Proactive leadership skills with ability to drive tangible results in a cross-functional team • Balance of analysis with appropriate business risk-taking to support speed-to-market • Working knowledge of identity, digital payments, and security landscape is an advantage • Bachelor's degree required, advanced or master's degree is an advantage • Ability to travel up to 15% Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $170,000 - $273,000 USD
12/07/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Management - Business Identity Commercialization Mastercard Identity, within the Security Solutions organization, leads the development of products and services that enable global commerce, power financial inclusion, prevent crime, and make some of the most seamless experiences possible. As part of Mastercard Identity, the Business Identity team drives the development and management of products, programs, and services focused on risk assessment and business entity verification. The team delivers significant value across the ecosystem, helping to combat new fraud and ensure secure commerce across the network. The Director of Product Management, Business Identity Commercialization, plays a pivotal role in shaping Mastercard's business identity business by leading the development of scalable, interoperable solutions that enable businesses to be securely identified and trusted across digital ecosystems. This role is responsible for translating strategic objectives into actionable product roadmaps, driving execution across cross-functional teams including engineering, data science, commercialization, and legal. The Director partners closely with internal stakeholders and external customers to define requirements, prioritize features, and deliver Business Identity products solutions that enhance onboarding, reduce fraud, and support compliance. With a strong focus on execution, customer impact, and market differentiation, the Director ensures Business Identity offerings deliver measurable value and align with Mastercard's broader vision for digital trust infrastructure. The Role: • Engage with internal stakeholders and external customers to gather insights, define product requirements, and prioritize features that drive adoption and measurable impact. • Monitor market trends and competitive landscape to inform product strategy and ensure Business Identity offerings remain differentiated and aligned with Mastercard's digital trust vision. • Translate strategic goals and market/customer insights into actionable roadmaps for Business Identity solutions • Lead cross-functional execution in partnership with engineering, data science, legal, and commercial teams to deliver scalable services that support secure onboarding and fraud mitigation. • Manage product lifecycle activities, including performance tracking, and continuous improvement based on customer feedback and data-driven insights. • Drive commercialization initiatives in areas of go-to-market strategy and planning, market assessment and new market entry, product commercial readiness, pricing, sales enablement, and contracting • Work with global and regional go-to-market teams to develop channel strategy and capabilities and coordinate activities to support lead gen and business development • Partner with Finance and Sales on modeling of strategic partnerships and building new frameworks for streamlined execution globally • Conduct research and studies to inform go-to-market strategy and future service evolution and expansion • Develop educational and training materials, and other documentation to communicate our offering internally to regional representatives, and externally with customers, • Partner cross-functionality and externally on efforts to shape and define internal and industry standards needed for interoperability and scale. • Foster a culture of collaboration and accountability, mentoring product managers and contributing to a high-performing team focused on innovation and customer success. All About the Role: • Experience owning various responsibilities across the product development lifecycle • Experience in the commercialization and expansion of products into new markets • Functional experience in pricing frameworks and financial modeling • Experience working with commercial teams to drive the GTM strategy • Ability to coordinate and influence stakeholders across a global organization • Display deep analytical and problem-solving skills • Excellent written and verbal communication with the ability to establish credibility and strong relationships with senior stakeholders • Comfort with and an ability to adapt in a rapidly changing environment • Proactive leadership skills with ability to drive tangible results in a cross-functional team • Balance of analysis with appropriate business risk-taking to support speed-to-market • Working knowledge of identity, digital payments, and security landscape is an advantage • Bachelor's degree required, advanced or master's degree is an advantage • Ability to travel up to 15% Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $170,000 - $273,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Consumer Credit Product Management Overview The Director, Credit Products, will support the development, management, and execution of the consumer credit product line strategy (PLS) globally, reporting to the VP, Credit Products. This role is responsible for developing and enhancing CVPs in line with the PLS based on the latest consumer insights and market landscape to ensure product competitiveness globally. This role will also work with the commercialization team to drive the commercial success of consumer credit execution and commercialization of PLS/CVPs, including high-priority RFP and customer engagements. Role Develop and maintain up-to-date consumer and market insights and intelligence to identify PLS/CVP opportunities globally. Support the relevant research activities that inform both the current and future credit products at a global, regional, or country level that will enhance existing product lines. Support the development and management of the product governance framework and forum. Lead the effort in managing and enhancing product operations and core product requirements globally by partnering with key functional stakeholders such as legal, compliance, franchise, and engineering etc. Support the development of differentiated value propositions to meet the current and emerging needs of consumers and customers; identify critical internal and external benefits and platforms that will be required to fulfill the end value proposition, including the definition of a Minimum Viable Product. Work with the regional product teams to execute against the global PLS/credit product strategy, including but not limited to ensuring ongoing CVP modernization/optimization, providing PLS toolkits, and more. Support the development of internal and external product narratives, including FSMs, by partnering with product marketing and regional product teams. Support account teams to win high-priority deals and manage critical customer engagements by developing and delivering competitive product responses in collaboration with regional and functional stakeholders. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Pay Ranges Purchase, New York: $170,000 - $273,000 USD
12/07/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Consumer Credit Product Management Overview The Director, Credit Products, will support the development, management, and execution of the consumer credit product line strategy (PLS) globally, reporting to the VP, Credit Products. This role is responsible for developing and enhancing CVPs in line with the PLS based on the latest consumer insights and market landscape to ensure product competitiveness globally. This role will also work with the commercialization team to drive the commercial success of consumer credit execution and commercialization of PLS/CVPs, including high-priority RFP and customer engagements. Role Develop and maintain up-to-date consumer and market insights and intelligence to identify PLS/CVP opportunities globally. Support the relevant research activities that inform both the current and future credit products at a global, regional, or country level that will enhance existing product lines. Support the development and management of the product governance framework and forum. Lead the effort in managing and enhancing product operations and core product requirements globally by partnering with key functional stakeholders such as legal, compliance, franchise, and engineering etc. Support the development of differentiated value propositions to meet the current and emerging needs of consumers and customers; identify critical internal and external benefits and platforms that will be required to fulfill the end value proposition, including the definition of a Minimum Viable Product. Work with the regional product teams to execute against the global PLS/credit product strategy, including but not limited to ensuring ongoing CVP modernization/optimization, providing PLS toolkits, and more. Support the development of internal and external product narratives, including FSMs, by partnering with product marketing and regional product teams. Support account teams to win high-priority deals and manage critical customer engagements by developing and delivering competitive product responses in collaboration with regional and functional stakeholders. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Pay Ranges Purchase, New York: $170,000 - $273,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Global Acceptance & Merchant Solutions Strategy Director, Gateway Overview Mastercard's Global Acceptance & Merchant Solutions team is at the forefront of enabling seamless, secure, and scalable commerce across the globe. In this role you will work side-by-side our Product & Engineering teams to develop and deliver key strategic initiatives. You will be developing and implementing strategies as well as supporting the planning, coordination, and management of a diverse range of programs and projects. These will involve a unique combination of strategy, product management, research and analysis and will also require engaging with critical stakeholders across Mastercard's global and regional teams. You will also work on projects to explore partnerships, investments and acquisition opportunities as ways to expand our strategies and accelerate progress. You will leverage analytical methods to complete 360 degree analyses of products and markets with consideration of value-propositions, partner opportunities, competitive landscapes/positions, risk profiling, financial opportunities, and strategic trade-offs. Key Responsibilities • Define and drive the global strategy for Mastercard's gateway business, aligning with broader Acceptance priorities and corporate objectives. • Lead strategic assessments of acquisition targets, partnerships, and investment opportunities. Collaborate with internal M&A, finance, legal, and product teams to evaluate and execute deals. • Conduct deep market analysis, competitive benchmarking, and financial modelling to inform strategic decisions and identify growth opportunities. • Partner with Product, Engineering, Finance, Legal, and Regional teams to ensure alignment and execution of strategic initiatives. • Prepare and present strategic recommendations to senior leadership, including business cases, investment memos, and integration plans. • Identify emerging trends in gateway technology, fraud solutions, and value-added services to inform product strategy and roadmap development. • Support post-merger integration planning and execution to ensure strategic alignment and operational success. All About You • Proven experience in corporate development, investment banking, strategy consulting, or similar roles with exposure to strategy and M&A. • Strong strategic and analytical capabilities, with the ability to synthesize complex information and develop actionable insights. • Demonstrated ability to lead cross-functional initiatives and influence senior stakeholders in a global, matrixed organization. • Excellent communication and presentation skills, with experience preparing materials for executive audiences. • Collaborative mindset with a track record of working across global teams and driving consensus. • Experience in the payments ecosystem and familiarity with gateway platforms or technologies is a plus. Qualifications • Bachelor's degree in Business, Finance, Economics, Engineering or related field; MBA or advanced degree preferred. • 7+ years of experience with exposure to corporate development, investment banking, strategy consulting, or strategic planning within fintech, payments, or technology sectors. • Experience with M&A deal flow, including target identification, due diligence, valuation, and integration planning. • Strong financial modelling and business case development skills. Total Base Pay Range 170 000.00 Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Pay Ranges Purchase, New York: $170,000 - $273,000 USD
12/07/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Global Acceptance & Merchant Solutions Strategy Director, Gateway Overview Mastercard's Global Acceptance & Merchant Solutions team is at the forefront of enabling seamless, secure, and scalable commerce across the globe. In this role you will work side-by-side our Product & Engineering teams to develop and deliver key strategic initiatives. You will be developing and implementing strategies as well as supporting the planning, coordination, and management of a diverse range of programs and projects. These will involve a unique combination of strategy, product management, research and analysis and will also require engaging with critical stakeholders across Mastercard's global and regional teams. You will also work on projects to explore partnerships, investments and acquisition opportunities as ways to expand our strategies and accelerate progress. You will leverage analytical methods to complete 360 degree analyses of products and markets with consideration of value-propositions, partner opportunities, competitive landscapes/positions, risk profiling, financial opportunities, and strategic trade-offs. Key Responsibilities • Define and drive the global strategy for Mastercard's gateway business, aligning with broader Acceptance priorities and corporate objectives. • Lead strategic assessments of acquisition targets, partnerships, and investment opportunities. Collaborate with internal M&A, finance, legal, and product teams to evaluate and execute deals. • Conduct deep market analysis, competitive benchmarking, and financial modelling to inform strategic decisions and identify growth opportunities. • Partner with Product, Engineering, Finance, Legal, and Regional teams to ensure alignment and execution of strategic initiatives. • Prepare and present strategic recommendations to senior leadership, including business cases, investment memos, and integration plans. • Identify emerging trends in gateway technology, fraud solutions, and value-added services to inform product strategy and roadmap development. • Support post-merger integration planning and execution to ensure strategic alignment and operational success. All About You • Proven experience in corporate development, investment banking, strategy consulting, or similar roles with exposure to strategy and M&A. • Strong strategic and analytical capabilities, with the ability to synthesize complex information and develop actionable insights. • Demonstrated ability to lead cross-functional initiatives and influence senior stakeholders in a global, matrixed organization. • Excellent communication and presentation skills, with experience preparing materials for executive audiences. • Collaborative mindset with a track record of working across global teams and driving consensus. • Experience in the payments ecosystem and familiarity with gateway platforms or technologies is a plus. Qualifications • Bachelor's degree in Business, Finance, Economics, Engineering or related field; MBA or advanced degree preferred. • 7+ years of experience with exposure to corporate development, investment banking, strategy consulting, or strategic planning within fintech, payments, or technology sectors. • Experience with M&A deal flow, including target identification, due diligence, valuation, and integration planning. • Strong financial modelling and business case development skills. Total Base Pay Range 170 000.00 Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Pay Ranges Purchase, New York: $170,000 - $273,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Franchise Innovation Overview: The Franchise model is the cornerstone of our success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional as well as new payment flows. Through this powerful business model we ensure that everyday hundreds of millions of consumers and merchants make payments and accept payments with complete peace of mind. The Franchise team shapes the payments ecosystem by setting standards, onboarding new participants, resolving disputes, and ensuring the safety and integrity of our network. We are committed to ensuring we have a long-term, healthy, and sustainable ecosystem that supports the continued growth of Mastercard. Be part of a team that is not just leading, but redefining the world of payments. Role: Director, Franchise Innovation will be a leader with global responsibilities defining Mastercard's new Product and Franchise development across Services, building our Franchises of the future. This includes defining and establishing Franchise frameworks to support payments, data and value add services constructs, ideating and launching Franchise rules and standards to support innovative new use cases across data, AI and security solutions The role will support internal Franchise stakeholders to interpret, communicate, and solve for scale and interoperability requirements across payment and data ecosystems impacting onboarding, licensing, consumer protections and ecosystem performance monitoring and reporting considerations. This is a role with key objectives in shaping Mastercard's multi-rail strategy and delivering commercial success. You will be working closely with various teams within Franchise, Product and other key stakeholders including Legal, Finance, Services, Treasury and Risk Management to deliver Franchise impact. The role is based in Purchase, US. Key Responsibilities include: • Driving development of Franchise framework development across all Services including participation models, value exchange, associated rules/standards and potential compliance monitoring programs • Supporting the team in requirement gathering workshops with customers and internal stakeholders and other ecosystem partners to deliver an MVP and roadmap of features • Acting as a Franchise liaison in internal project meetings in which requirements are being developed and designed offering strategic insights/know-how for Franchise scalability • Facilitate development of Franchise rules and standards closely aligned with product vision to build seamless path of scalability across all Services • Develop value exchange diagrams and control points to ensure balanced exchange of value to enable key brand promises like consumer protections, disputes etc. • Serving as a point of contact for potential Franchise solutions and operational support which can be offered to commercialize offerings in target markets • Develop product guides to build out via close partnership with Mastercard services team for MVP, aligned with evolving product vision • Supporting interoperability and multi-rails scenarios where there is need to bridge Franchise frameworks between card and non-card payments • Ability to lead on a proposition and launch it as part of a cross functional team across multiple regions where speed to market is critical • Launch products and services via markets tests and/or controlled pilots, ensuring key metrics are captured and reviewed and used as robust entry and exit criteria to define the success of the launch • Ability to deputize for other Franchise Innovation Directors and VP's All About You: •Excellent understanding of Mastercard Services including Open Banking, Data and Finance principles, key participants, rules and standards •Excellent understanding of Franchise principles including onboarding, licensing, brand promises and disputes •Robust understanding of how Mastercard scales our services, • Experience and demonstrated success leading cross functional workshops •Positive can-do orientation and a desire to work collaboratively and grow professionally •Experience engaging with complex global programs and cross functional teams •Ability to lead and drive impact in internal/external meetings and at external industry events •Proven ability to define problems, collect data, establish facts, and draw valid conclusions •Excellent analytical and problem-solving skills •Excellent verbal and written communication •Strong project management skills including superior organization, planning, and follow through. •Prior Services & innovation experience preferred in a product development, PMO or pre-sales role •Potential for travel (10%) Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $159,000 - $254,000 USD
12/07/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Franchise Innovation Overview: The Franchise model is the cornerstone of our success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional as well as new payment flows. Through this powerful business model we ensure that everyday hundreds of millions of consumers and merchants make payments and accept payments with complete peace of mind. The Franchise team shapes the payments ecosystem by setting standards, onboarding new participants, resolving disputes, and ensuring the safety and integrity of our network. We are committed to ensuring we have a long-term, healthy, and sustainable ecosystem that supports the continued growth of Mastercard. Be part of a team that is not just leading, but redefining the world of payments. Role: Director, Franchise Innovation will be a leader with global responsibilities defining Mastercard's new Product and Franchise development across Services, building our Franchises of the future. This includes defining and establishing Franchise frameworks to support payments, data and value add services constructs, ideating and launching Franchise rules and standards to support innovative new use cases across data, AI and security solutions The role will support internal Franchise stakeholders to interpret, communicate, and solve for scale and interoperability requirements across payment and data ecosystems impacting onboarding, licensing, consumer protections and ecosystem performance monitoring and reporting considerations. This is a role with key objectives in shaping Mastercard's multi-rail strategy and delivering commercial success. You will be working closely with various teams within Franchise, Product and other key stakeholders including Legal, Finance, Services, Treasury and Risk Management to deliver Franchise impact. The role is based in Purchase, US. Key Responsibilities include: • Driving development of Franchise framework development across all Services including participation models, value exchange, associated rules/standards and potential compliance monitoring programs • Supporting the team in requirement gathering workshops with customers and internal stakeholders and other ecosystem partners to deliver an MVP and roadmap of features • Acting as a Franchise liaison in internal project meetings in which requirements are being developed and designed offering strategic insights/know-how for Franchise scalability • Facilitate development of Franchise rules and standards closely aligned with product vision to build seamless path of scalability across all Services • Develop value exchange diagrams and control points to ensure balanced exchange of value to enable key brand promises like consumer protections, disputes etc. • Serving as a point of contact for potential Franchise solutions and operational support which can be offered to commercialize offerings in target markets • Develop product guides to build out via close partnership with Mastercard services team for MVP, aligned with evolving product vision • Supporting interoperability and multi-rails scenarios where there is need to bridge Franchise frameworks between card and non-card payments • Ability to lead on a proposition and launch it as part of a cross functional team across multiple regions where speed to market is critical • Launch products and services via markets tests and/or controlled pilots, ensuring key metrics are captured and reviewed and used as robust entry and exit criteria to define the success of the launch • Ability to deputize for other Franchise Innovation Directors and VP's All About You: •Excellent understanding of Mastercard Services including Open Banking, Data and Finance principles, key participants, rules and standards •Excellent understanding of Franchise principles including onboarding, licensing, brand promises and disputes •Robust understanding of how Mastercard scales our services, • Experience and demonstrated success leading cross functional workshops •Positive can-do orientation and a desire to work collaboratively and grow professionally •Experience engaging with complex global programs and cross functional teams •Ability to lead and drive impact in internal/external meetings and at external industry events •Proven ability to define problems, collect data, establish facts, and draw valid conclusions •Excellent analytical and problem-solving skills •Excellent verbal and written communication •Strong project management skills including superior organization, planning, and follow through. •Prior Services & innovation experience preferred in a product development, PMO or pre-sales role •Potential for travel (10%) Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $159,000 - $254,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director Crypto Flows, Product Management Overview: Mastercard Blockchain and Digital Assets group is part of Mastercard's global Core Payments division, focused on the evolution of blockchain technology and the digital assets ecosystem and their implication on payments and commerce. Mastercard is a multi-rail company that continuously aims to provide value-add services to stakeholders across our ecosystem, including the use of compliant digital asset solutions. The Director, Crypto Flows Product Management will be responsible for supporting key product initiatives for on- and off-ramping between crypto / stablecoins and fiat, including Card Issuance, Send, Acceptance and emerging flows. The ideal candidate has knowledge of the card issuance and acceptance landscape, is familiar with the payments industry, and is interested in the blockchain and digital asset space. Role: - Lead product management activities for crypto flows products, in particular card on-ramping - Conduct comprehensive market sizing to identify and develop emerging crypto flow segments, including stablecoins, tokenized assets and DeFi - Engage with leading issuers, acquirers and merchants on emerging stablecoin use cases supported by MA traditional network - Support strategy, development, and scaling of crypto-linked card issuance products, delivering secure and innovative consumer experiences in collaboration with global crypto and card enabler partners - Create and maintain detailed product roadmaps, gather business requirements, and collaborate with multiple technical and non-technical stakeholders to deliver innovative products - Support sales and customer facing teams with communication and training on product functionality and enhancements - Drive changes to Mastercard's processes including franchise rules and risk management to ensure suitability for web3 transactions All About You: - Experience in the payments industry and ability to adapt new technologies and emerging payment methods to existing and new use cases - Experience in product development and product management, including concept definition / validation, and business requirements definition - Meticulous attention to detail coupled with the ability to connect data and trends to business objectives, all while embracing a strategic vision and delivering executive messaging supported by data and metrics - Strong enthusiasm and expertise in digital currency, blockchains, and stablecoins - Strong written and verbal communication skills; ability to communicate your vision and roadmap effectively to a wide variety of stakeholders - Passionate about the subject and eager to contribute to the cutting edge of payments and digital currencies, especially when working with industry leaders - Prior knowledge of payment networks and processing is a plus - Proactive problem-solver, self-starter - Stellar team player with exceptional interpersonal skills and ability to collaborate in a cross-functional environment Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $170,000 - $273,000 USD
12/07/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director Crypto Flows, Product Management Overview: Mastercard Blockchain and Digital Assets group is part of Mastercard's global Core Payments division, focused on the evolution of blockchain technology and the digital assets ecosystem and their implication on payments and commerce. Mastercard is a multi-rail company that continuously aims to provide value-add services to stakeholders across our ecosystem, including the use of compliant digital asset solutions. The Director, Crypto Flows Product Management will be responsible for supporting key product initiatives for on- and off-ramping between crypto / stablecoins and fiat, including Card Issuance, Send, Acceptance and emerging flows. The ideal candidate has knowledge of the card issuance and acceptance landscape, is familiar with the payments industry, and is interested in the blockchain and digital asset space. Role: - Lead product management activities for crypto flows products, in particular card on-ramping - Conduct comprehensive market sizing to identify and develop emerging crypto flow segments, including stablecoins, tokenized assets and DeFi - Engage with leading issuers, acquirers and merchants on emerging stablecoin use cases supported by MA traditional network - Support strategy, development, and scaling of crypto-linked card issuance products, delivering secure and innovative consumer experiences in collaboration with global crypto and card enabler partners - Create and maintain detailed product roadmaps, gather business requirements, and collaborate with multiple technical and non-technical stakeholders to deliver innovative products - Support sales and customer facing teams with communication and training on product functionality and enhancements - Drive changes to Mastercard's processes including franchise rules and risk management to ensure suitability for web3 transactions All About You: - Experience in the payments industry and ability to adapt new technologies and emerging payment methods to existing and new use cases - Experience in product development and product management, including concept definition / validation, and business requirements definition - Meticulous attention to detail coupled with the ability to connect data and trends to business objectives, all while embracing a strategic vision and delivering executive messaging supported by data and metrics - Strong enthusiasm and expertise in digital currency, blockchains, and stablecoins - Strong written and verbal communication skills; ability to communicate your vision and roadmap effectively to a wide variety of stakeholders - Passionate about the subject and eager to contribute to the cutting edge of payments and digital currencies, especially when working with industry leaders - Prior knowledge of payment networks and processing is a plus - Proactive problem-solver, self-starter - Stellar team player with exceptional interpersonal skills and ability to collaborate in a cross-functional environment Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $170,000 - $273,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Digital Authentication Product Management Overview: The Digital Payments team is looking for a Digital Authentication Director to lead the commercialization of Passkey authentication in US and Canada. This individual will be the subject matter expert on payment authentication with a focus on building, enhancing and commercializing authentication capabilities for both MDES network tokens and Identity Check, in partnership with key internal and external stakeholders. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. Payment authentication will encompass biometric challenge authentication with device-based Passkeys and frictionless risk-based authentication and enhanced data sharing services. Role: • Lead the successful adoption and launch of authentication services with the largest financial institutions and merchants. • Shape the future of digital checkout with a focus on monetization, checkout conversion and transaction success optimization. • End-to-end product management responsibilities with a focus on the digital checkout experience. • Bring Voice of Customer feedback to North America regional and global product management teams and ensure active dialogue and decisioning is made against the feedback. • Partner with Global Product Management to build and enhance Mastercard's digital capabilities. • Establish clear merchant and issuer-facing value proposition and narratives, with accompanied sales enablement materials. • Identify industry trends and opportunities for Mastercard to expand our reach in digital payments and further drive value for our customers and the ecosystem. • Perform robust market landscape analysis to identify new customer segments for Mastercard to focus enablement efforts (e.g., Merchants, Payment service Providers, Processors, etc.). All About You: Required Skills: •Strong product management expertise with proven ability to execute highly complex projects, with multiple external and internal stakeholders. • Ability to clearly articulate customer business requirements for internal sizing and development. • Willingness and ability to effectively partner and collaborate to prioritize and influence product development. • Operates with a sense of urgency and sees problems through to resolution. • Strong business acumen and excellent communication and interaction skills - ability to develop strategic narrative and lead customer-facing technical conversations across different levels of the organization. • Proven ability to act as a team player and to create trust in cross-functional relationships. • Forward thinking, with ability to develop creative approaches to solve business situations Key skills & capabilities that will be developed/strengthened upon completion of this role: Project Management, Analytics, Research, analysis of E/M commerce landscape, ecommerce trend analysis, creation and implementation of Go-To-Market activities Education & Experience • Bachelor's degree in business or equivalent work experience; advanced degree desired • Prior experience from either management consulting , payments industry, ecommerce or financial services with focus on experience in product management, loyalty, marketing, strategy Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $170,000 - $273,000 USD New York City, New York: $178,000 - $284,000 USD
12/07/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Digital Authentication Product Management Overview: The Digital Payments team is looking for a Digital Authentication Director to lead the commercialization of Passkey authentication in US and Canada. This individual will be the subject matter expert on payment authentication with a focus on building, enhancing and commercializing authentication capabilities for both MDES network tokens and Identity Check, in partnership with key internal and external stakeholders. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. Payment authentication will encompass biometric challenge authentication with device-based Passkeys and frictionless risk-based authentication and enhanced data sharing services. Role: • Lead the successful adoption and launch of authentication services with the largest financial institutions and merchants. • Shape the future of digital checkout with a focus on monetization, checkout conversion and transaction success optimization. • End-to-end product management responsibilities with a focus on the digital checkout experience. • Bring Voice of Customer feedback to North America regional and global product management teams and ensure active dialogue and decisioning is made against the feedback. • Partner with Global Product Management to build and enhance Mastercard's digital capabilities. • Establish clear merchant and issuer-facing value proposition and narratives, with accompanied sales enablement materials. • Identify industry trends and opportunities for Mastercard to expand our reach in digital payments and further drive value for our customers and the ecosystem. • Perform robust market landscape analysis to identify new customer segments for Mastercard to focus enablement efforts (e.g., Merchants, Payment service Providers, Processors, etc.). All About You: Required Skills: •Strong product management expertise with proven ability to execute highly complex projects, with multiple external and internal stakeholders. • Ability to clearly articulate customer business requirements for internal sizing and development. • Willingness and ability to effectively partner and collaborate to prioritize and influence product development. • Operates with a sense of urgency and sees problems through to resolution. • Strong business acumen and excellent communication and interaction skills - ability to develop strategic narrative and lead customer-facing technical conversations across different levels of the organization. • Proven ability to act as a team player and to create trust in cross-functional relationships. • Forward thinking, with ability to develop creative approaches to solve business situations Key skills & capabilities that will be developed/strengthened upon completion of this role: Project Management, Analytics, Research, analysis of E/M commerce landscape, ecommerce trend analysis, creation and implementation of Go-To-Market activities Education & Experience • Bachelor's degree in business or equivalent work experience; advanced degree desired • Prior experience from either management consulting , payments industry, ecommerce or financial services with focus on experience in product management, loyalty, marketing, strategy Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $170,000 - $273,000 USD New York City, New York: $178,000 - $284,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Management - Open Finance (Lending Solutions) Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution Overview Mastercard Open Finance Lending solutions help customers streamline lending processes and enable smarter credit decisioning. In this strategic role, you'll define where we play in the Lending ecosystem, decide what to build, and guide how we bring it to market. You'll translate customer needs and market signals into clear strategies, strong product roadmaps, and compelling narratives that drive business impact. Role • Define Open Finance Lending product strategies based on market dynamics, customer needs, and competitive insights. • Continually identify areas for growth and determine prioritization. • Translate strategy into actionable product roadmaps and measurable goals. • Lead product managers to execute product roadmaps with focus and clarity. • Partner with Sales, Marketing, and cross-functional Product teams to develop commercialization plans, sales narratives, and thought leadership. • Engage directly with customers and partners through sales calls, solutioning workshops, and industry events. All About You • Strategic thinker who converts trends and insights into clear priorities. • Skilled communicator who can influence executives, technical teams, customers, and partners. • Compelling storyteller who simplifies complex topics into clear, persuasive narratives. • Commercially minded with a track record of bringing products successfully to market or solutioning with customers to advance opportunities. • Collaborative leader who drives team focus and disciplined execution. Prior people leadership preferred. • Experience in product management, corporate strategy, strategic partnerships, or go-to-market execution strongly preferred. Expertise in lending, open finance, or adjacent banking and technology ecosystems in the US market required. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $170,000 - $273,000 USD Salt Lake City, Utah: $148,000 - $237,000 USD
12/07/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Management - Open Finance (Lending Solutions) Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution Overview Mastercard Open Finance Lending solutions help customers streamline lending processes and enable smarter credit decisioning. In this strategic role, you'll define where we play in the Lending ecosystem, decide what to build, and guide how we bring it to market. You'll translate customer needs and market signals into clear strategies, strong product roadmaps, and compelling narratives that drive business impact. Role • Define Open Finance Lending product strategies based on market dynamics, customer needs, and competitive insights. • Continually identify areas for growth and determine prioritization. • Translate strategy into actionable product roadmaps and measurable goals. • Lead product managers to execute product roadmaps with focus and clarity. • Partner with Sales, Marketing, and cross-functional Product teams to develop commercialization plans, sales narratives, and thought leadership. • Engage directly with customers and partners through sales calls, solutioning workshops, and industry events. All About You • Strategic thinker who converts trends and insights into clear priorities. • Skilled communicator who can influence executives, technical teams, customers, and partners. • Compelling storyteller who simplifies complex topics into clear, persuasive narratives. • Commercially minded with a track record of bringing products successfully to market or solutioning with customers to advance opportunities. • Collaborative leader who drives team focus and disciplined execution. Prior people leadership preferred. • Experience in product management, corporate strategy, strategic partnerships, or go-to-market execution strongly preferred. Expertise in lending, open finance, or adjacent banking and technology ecosystems in the US market required. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $170,000 - $273,000 USD Salt Lake City, Utah: $148,000 - $237,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Management - Open Finance (Lending Solutions) Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution Overview Mastercard Open Finance Lending solutions help customers streamline lending processes and enable smarter credit decisioning. In this strategic role, you'll define where we play in the Lending ecosystem, decide what to build, and guide how we bring it to market. You'll translate customer needs and market signals into clear strategies, strong product roadmaps, and compelling narratives that drive business impact. Role • Define Open Finance Lending product strategies based on market dynamics, customer needs, and competitive insights. • Continually identify areas for growth and determine prioritization. • Translate strategy into actionable product roadmaps and measurable goals. • Lead product managers to execute product roadmaps with focus and clarity. • Partner with Sales, Marketing, and cross-functional Product teams to develop commercialization plans, sales narratives, and thought leadership. • Engage directly with customers and partners through sales calls, solutioning workshops, and industry events. All About You • Strategic thinker who converts trends and insights into clear priorities. • Skilled communicator who can influence executives, technical teams, customers, and partners. • Compelling storyteller who simplifies complex topics into clear, persuasive narratives. • Commercially minded with a track record of bringing products successfully to market or solutioning with customers to advance opportunities. • Collaborative leader who drives team focus and disciplined execution. Prior people leadership preferred. • Experience in product management, corporate strategy, strategic partnerships, or go-to-market execution strongly preferred. Expertise in lending, open finance, or adjacent banking and technology ecosystems in the US market required. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $170,000 - $273,000 USD Salt Lake City, Utah: $148,000 - $237,000 USD
12/07/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Management - Open Finance (Lending Solutions) Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution Overview Mastercard Open Finance Lending solutions help customers streamline lending processes and enable smarter credit decisioning. In this strategic role, you'll define where we play in the Lending ecosystem, decide what to build, and guide how we bring it to market. You'll translate customer needs and market signals into clear strategies, strong product roadmaps, and compelling narratives that drive business impact. Role • Define Open Finance Lending product strategies based on market dynamics, customer needs, and competitive insights. • Continually identify areas for growth and determine prioritization. • Translate strategy into actionable product roadmaps and measurable goals. • Lead product managers to execute product roadmaps with focus and clarity. • Partner with Sales, Marketing, and cross-functional Product teams to develop commercialization plans, sales narratives, and thought leadership. • Engage directly with customers and partners through sales calls, solutioning workshops, and industry events. All About You • Strategic thinker who converts trends and insights into clear priorities. • Skilled communicator who can influence executives, technical teams, customers, and partners. • Compelling storyteller who simplifies complex topics into clear, persuasive narratives. • Commercially minded with a track record of bringing products successfully to market or solutioning with customers to advance opportunities. • Collaborative leader who drives team focus and disciplined execution. Prior people leadership preferred. • Experience in product management, corporate strategy, strategic partnerships, or go-to-market execution strongly preferred. Expertise in lending, open finance, or adjacent banking and technology ecosystems in the US market required. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $170,000 - $273,000 USD Salt Lake City, Utah: $148,000 - $237,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Digital Authentication Product Management Overview: The Digital Payments team is looking for a Digital Authentication Director to lead the commercialization of Passkey authentication in US and Canada. This individual will be the subject matter expert on payment authentication with a focus on building, enhancing and commercializing authentication capabilities for both MDES network tokens and Identity Check, in partnership with key internal and external stakeholders. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. Payment authentication will encompass biometric challenge authentication with device-based Passkeys and frictionless risk-based authentication and enhanced data sharing services. Role: • Lead the successful adoption and launch of authentication services with the largest financial institutions and merchants. • Shape the future of digital checkout with a focus on monetization, checkout conversion and transaction success optimization. • End-to-end product management responsibilities with a focus on the digital checkout experience. • Bring Voice of Customer feedback to North America regional and global product management teams and ensure active dialogue and decisioning is made against the feedback. • Partner with Global Product Management to build and enhance Mastercard's digital capabilities. • Establish clear merchant and issuer-facing value proposition and narratives, with accompanied sales enablement materials. • Identify industry trends and opportunities for Mastercard to expand our reach in digital payments and further drive value for our customers and the ecosystem. • Perform robust market landscape analysis to identify new customer segments for Mastercard to focus enablement efforts (e.g., Merchants, Payment service Providers, Processors, etc.). All About You: Required Skills: •Strong product management expertise with proven ability to execute highly complex projects, with multiple external and internal stakeholders. • Ability to clearly articulate customer business requirements for internal sizing and development. • Willingness and ability to effectively partner and collaborate to prioritize and influence product development. • Operates with a sense of urgency and sees problems through to resolution. • Strong business acumen and excellent communication and interaction skills - ability to develop strategic narrative and lead customer-facing technical conversations across different levels of the organization. • Proven ability to act as a team player and to create trust in cross-functional relationships. • Forward thinking, with ability to develop creative approaches to solve business situations Key skills & capabilities that will be developed/strengthened upon completion of this role: Project Management, Analytics, Research, analysis of E/M commerce landscape, ecommerce trend analysis, creation and implementation of Go-To-Market activities Education & Experience • Bachelor's degree in business or equivalent work experience; advanced degree desired • Prior experience from either management consulting , payments industry, ecommerce or financial services with focus on experience in product management, loyalty, marketing, strategy Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $170,000 - $273,000 USD New York City, New York: $178,000 - $284,000 USD
12/07/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Digital Authentication Product Management Overview: The Digital Payments team is looking for a Digital Authentication Director to lead the commercialization of Passkey authentication in US and Canada. This individual will be the subject matter expert on payment authentication with a focus on building, enhancing and commercializing authentication capabilities for both MDES network tokens and Identity Check, in partnership with key internal and external stakeholders. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. Payment authentication will encompass biometric challenge authentication with device-based Passkeys and frictionless risk-based authentication and enhanced data sharing services. Role: • Lead the successful adoption and launch of authentication services with the largest financial institutions and merchants. • Shape the future of digital checkout with a focus on monetization, checkout conversion and transaction success optimization. • End-to-end product management responsibilities with a focus on the digital checkout experience. • Bring Voice of Customer feedback to North America regional and global product management teams and ensure active dialogue and decisioning is made against the feedback. • Partner with Global Product Management to build and enhance Mastercard's digital capabilities. • Establish clear merchant and issuer-facing value proposition and narratives, with accompanied sales enablement materials. • Identify industry trends and opportunities for Mastercard to expand our reach in digital payments and further drive value for our customers and the ecosystem. • Perform robust market landscape analysis to identify new customer segments for Mastercard to focus enablement efforts (e.g., Merchants, Payment service Providers, Processors, etc.). All About You: Required Skills: •Strong product management expertise with proven ability to execute highly complex projects, with multiple external and internal stakeholders. • Ability to clearly articulate customer business requirements for internal sizing and development. • Willingness and ability to effectively partner and collaborate to prioritize and influence product development. • Operates with a sense of urgency and sees problems through to resolution. • Strong business acumen and excellent communication and interaction skills - ability to develop strategic narrative and lead customer-facing technical conversations across different levels of the organization. • Proven ability to act as a team player and to create trust in cross-functional relationships. • Forward thinking, with ability to develop creative approaches to solve business situations Key skills & capabilities that will be developed/strengthened upon completion of this role: Project Management, Analytics, Research, analysis of E/M commerce landscape, ecommerce trend analysis, creation and implementation of Go-To-Market activities Education & Experience • Bachelor's degree in business or equivalent work experience; advanced degree desired • Prior experience from either management consulting , payments industry, ecommerce or financial services with focus on experience in product management, loyalty, marketing, strategy Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $170,000 - $273,000 USD New York City, New York: $178,000 - $284,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Open Finance & Developers Experience - Commercialization Strategy Analytics Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution Overview The Commercialization Strategy team is part of Mastercard's Open Finance & Developers Experience division and brings to life our vision of empowering consumers to benefit from their own financial data. We are passionate about creating solutions that unlock innovation and streamline everyday consumer experiences. Many leading organizations are already using the Mastercard Open Finance & Developers Experience platforms to deliver some of the industry's most compelling services. Open Finance & Developers Experience is a fast-growing area of Mastercard's business, and this team is a key driver helping to scale our business globally and a very exciting place to work! Mastercard is seeking a visionary and execution-oriented Director to lead the global commercialization and go-to-market strategy for our Enterprise API Developer First Experience. This role will be instrumental in driving adoption, monetization, and ecosystem engagement across Mastercard's API portfolio, ensuring developers and enterprise clients worldwide receive a seamless, high-value experience. The ideal candidate combines strategic acumen with operational rigor and a passion for developer-centric innovation. The Role • Conduct market outside-in and enterprise inside-out analysis to identify GTM priorities across regions and verticals. • Identify and prioritize high-impact use cases across Mastercard enterprise and align them with targeted distribution channels to launch focused, scalable solutions. • Develop differentiated commercial value propositions, pricing models, and packaging strategies tailored to enterprise use cases and developer needs. • Build commercial structures to scale strategic partnerships within the global developer ecosystem, including platforms, communities, and technology collaborators. • Collaborate cross-functionally with Product, Engineering, Sales, and Legal to operationalize GTM plans and ensure readiness across all markets. • Drive execution of pilot programs and phased rollouts to validate hypotheses and accelerate time-to-market. • Support feedback loops with developers and enterprise clients to continuously refine offerings and improve the developer experience. • Monitor performance metrics (e.g., adoption, engagement, conversion) and iterate GTM strategies based on data-driven insights. • Champion a test-and-learn culture, using experimentation to optimize messaging, positioning, and channel strategies. All About You •Bachelor's degree in Business, Computer Science, or related field; MBA or advanced degree preferred. • Significant past experience in product commercialization, GTM strategy, or API product management in a global enterprise environment. • Proven success in launching and scaling enterprise technology products, especially APIs or developer platforms. • Deep understanding of developer ecosystems, enterprise sales cycles, and value-based pricing. • Strong leadership, communication, and stakeholder management skills across global teams. • Analytical mindset with experience in market research, customer insights, and performance tracking. • Experience building partnerships with global developer platforms, communities, or third-party integrators. • Familiarity with API documentation, developer portals, and sandbox environments. • Ability to translate technical capabilities into business value for diverse audiences. • Passion for improving developer experience and driving innovation through APIs. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $179,000 - $305,000 USD
12/07/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Open Finance & Developers Experience - Commercialization Strategy Analytics Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution Overview The Commercialization Strategy team is part of Mastercard's Open Finance & Developers Experience division and brings to life our vision of empowering consumers to benefit from their own financial data. We are passionate about creating solutions that unlock innovation and streamline everyday consumer experiences. Many leading organizations are already using the Mastercard Open Finance & Developers Experience platforms to deliver some of the industry's most compelling services. Open Finance & Developers Experience is a fast-growing area of Mastercard's business, and this team is a key driver helping to scale our business globally and a very exciting place to work! Mastercard is seeking a visionary and execution-oriented Director to lead the global commercialization and go-to-market strategy for our Enterprise API Developer First Experience. This role will be instrumental in driving adoption, monetization, and ecosystem engagement across Mastercard's API portfolio, ensuring developers and enterprise clients worldwide receive a seamless, high-value experience. The ideal candidate combines strategic acumen with operational rigor and a passion for developer-centric innovation. The Role • Conduct market outside-in and enterprise inside-out analysis to identify GTM priorities across regions and verticals. • Identify and prioritize high-impact use cases across Mastercard enterprise and align them with targeted distribution channels to launch focused, scalable solutions. • Develop differentiated commercial value propositions, pricing models, and packaging strategies tailored to enterprise use cases and developer needs. • Build commercial structures to scale strategic partnerships within the global developer ecosystem, including platforms, communities, and technology collaborators. • Collaborate cross-functionally with Product, Engineering, Sales, and Legal to operationalize GTM plans and ensure readiness across all markets. • Drive execution of pilot programs and phased rollouts to validate hypotheses and accelerate time-to-market. • Support feedback loops with developers and enterprise clients to continuously refine offerings and improve the developer experience. • Monitor performance metrics (e.g., adoption, engagement, conversion) and iterate GTM strategies based on data-driven insights. • Champion a test-and-learn culture, using experimentation to optimize messaging, positioning, and channel strategies. All About You •Bachelor's degree in Business, Computer Science, or related field; MBA or advanced degree preferred. • Significant past experience in product commercialization, GTM strategy, or API product management in a global enterprise environment. • Proven success in launching and scaling enterprise technology products, especially APIs or developer platforms. • Deep understanding of developer ecosystems, enterprise sales cycles, and value-based pricing. • Strong leadership, communication, and stakeholder management skills across global teams. • Analytical mindset with experience in market research, customer insights, and performance tracking. • Experience building partnerships with global developer platforms, communities, or third-party integrators. • Familiarity with API documentation, developer portals, and sandbox environments. • Ability to translate technical capabilities into business value for diverse audiences. • Passion for improving developer experience and driving innovation through APIs. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $179,000 - $305,000 USD
