First National Bank Texas
South Padre Island, Texas
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
05/14/2025
Full time
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
05/14/2025
Full time
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
05/14/2025
Full time
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
05/14/2025
Full time
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
05/14/2025
Full time
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
05/14/2025
Full time
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
05/14/2025
Full time
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
05/14/2025
Full time
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
05/14/2025
Full time
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
05/14/2025
Full time
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
05/14/2025
Full time
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
05/14/2025
Full time
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
05/14/2025
Full time
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
Summary About Us CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare s Best Places to work five times. Named one of America s Greatest Workplaces by Newsweek. Recognized as a Greatest Workplace for Women in both 2023 and 2024. Listed as one of the Greatest Workplaces for Diversity in 2024. Acknowledged by Forbes as one of the Best Employers for New Grads. Ranked among the Best Employers by State for Missouri. Benefits Medical, Vision, Dental, Retirement Plan with employer match, and many more! For a comprehensive list of benefits, please click here: Benefits CoxHealth Job Summary Has a basic knowledge of all office functions and is responsible for completing work assignments efficiently resulting in the desired reduction of outstanding accounts receivable. Handling patient inquiries regarding their medical bills, addressing concerns about charges, explaining billing statements, assisting with payment plans and payments, following up on outstanding balances, and resolving any billing discrepancies while maintaining a high level of Customer Service and adhering to HIPAA regulations. Respond to incoming calls from patients regarding billing questions, concerns about their statements and payments and payment arrangements. Clearly explaining complex medical billing terms and break down charges on patient statements. Investigate and address billing discrepancies, claim denials, or errors on patient accounts. Update patient information and billing details and noting accurately within the billing systems. Provide information about insurance benefits, copays, deductibles, and out of pocket costs. Adhere to HIPAA privacy guidelines when handling patient medical information. Job Requirements Education Required: High School diploma or equivalent Experience Preferred: 1 year business office experience Skills Excellent communication skills: Ability to clearly explain complex medical billing concepts to patients in a friendly and understandable manner. Strong customer service ethic: commitment to providing excellent customer service to patients, even when dealing with difficult situations. Attention to detail: accuracy in date entry and handling sensitive patient information. Problem-solving Skills: Ability to identify and resolve billing issues efficiently Basic computer proficiency: familiarity with billing software and navigating electronic health records Licensure/Certification/Registration N/A
05/14/2025
Full time
Summary About Us CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare s Best Places to work five times. Named one of America s Greatest Workplaces by Newsweek. Recognized as a Greatest Workplace for Women in both 2023 and 2024. Listed as one of the Greatest Workplaces for Diversity in 2024. Acknowledged by Forbes as one of the Best Employers for New Grads. Ranked among the Best Employers by State for Missouri. Benefits Medical, Vision, Dental, Retirement Plan with employer match, and many more! For a comprehensive list of benefits, please click here: Benefits CoxHealth Job Summary Has a basic knowledge of all office functions and is responsible for completing work assignments efficiently resulting in the desired reduction of outstanding accounts receivable. Handling patient inquiries regarding their medical bills, addressing concerns about charges, explaining billing statements, assisting with payment plans and payments, following up on outstanding balances, and resolving any billing discrepancies while maintaining a high level of Customer Service and adhering to HIPAA regulations. Respond to incoming calls from patients regarding billing questions, concerns about their statements and payments and payment arrangements. Clearly explaining complex medical billing terms and break down charges on patient statements. Investigate and address billing discrepancies, claim denials, or errors on patient accounts. Update patient information and billing details and noting accurately within the billing systems. Provide information about insurance benefits, copays, deductibles, and out of pocket costs. Adhere to HIPAA privacy guidelines when handling patient medical information. Job Requirements Education Required: High School diploma or equivalent Experience Preferred: 1 year business office experience Skills Excellent communication skills: Ability to clearly explain complex medical billing concepts to patients in a friendly and understandable manner. Strong customer service ethic: commitment to providing excellent customer service to patients, even when dealing with difficult situations. Attention to detail: accuracy in date entry and handling sensitive patient information. Problem-solving Skills: Ability to identify and resolve billing issues efficiently Basic computer proficiency: familiarity with billing software and navigating electronic health records Licensure/Certification/Registration N/A
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
05/14/2025
Full time
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
Summary About Us CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare s Best Places to work five times. Named one of America s Greatest Workplaces by Newsweek. Recognized as a Greatest Workplace for Women in both 2023 and 2024. Listed as one of the Greatest Workplaces for Diversity in 2024. Acknowledged by Forbes as one of the Best Employers for New Grads. Ranked among the Best Employers by State for Missouri. Benefits Medical, Vision, Dental, Retirement Plan with employer match, and many more! For a comprehensive list of benefits, please click here: Benefits CoxHealth Job Summary Has a basic knowledge of all office functions and is responsible for completing work assignments efficiently resulting in the desired reduction of outstanding accounts receivable. Handling patient inquiries regarding their medical bills, addressing concerns about charges, explaining billing statements, assisting with payment plans and payments, following up on outstanding balances, and resolving any billing discrepancies while maintaining a high level of Customer Service and adhering to HIPAA regulations. Respond to incoming calls from patients regarding billing questions, concerns about their statements and payments and payment arrangements. Clearly explaining complex medical billing terms and break down charges on patient statements. Investigate and address billing discrepancies, claim denials, or errors on patient accounts. Update patient information and billing details and noting accurately within the billing systems. Provide information about insurance benefits, copays, deductibles, and out of pocket costs. Adhere to HIPAA privacy guidelines when handling patient medical information. Job Requirements Education Required: High School diploma or equivalent Experience Preferred: 1 year business office experience Skills Excellent communication skills: Ability to clearly explain complex medical billing concepts to patients in a friendly and understandable manner. Strong customer service ethic: commitment to providing excellent customer service to patients, even when dealing with difficult situations. Attention to detail: accuracy in date entry and handling sensitive patient information. Problem-solving Skills: Ability to identify and resolve billing issues efficiently Basic computer proficiency: familiarity with billing software and navigating electronic health records Licensure/Certification/Registration N/A
05/14/2025
Full time
Summary About Us CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare s Best Places to work five times. Named one of America s Greatest Workplaces by Newsweek. Recognized as a Greatest Workplace for Women in both 2023 and 2024. Listed as one of the Greatest Workplaces for Diversity in 2024. Acknowledged by Forbes as one of the Best Employers for New Grads. Ranked among the Best Employers by State for Missouri. Benefits Medical, Vision, Dental, Retirement Plan with employer match, and many more! For a comprehensive list of benefits, please click here: Benefits CoxHealth Job Summary Has a basic knowledge of all office functions and is responsible for completing work assignments efficiently resulting in the desired reduction of outstanding accounts receivable. Handling patient inquiries regarding their medical bills, addressing concerns about charges, explaining billing statements, assisting with payment plans and payments, following up on outstanding balances, and resolving any billing discrepancies while maintaining a high level of Customer Service and adhering to HIPAA regulations. Respond to incoming calls from patients regarding billing questions, concerns about their statements and payments and payment arrangements. Clearly explaining complex medical billing terms and break down charges on patient statements. Investigate and address billing discrepancies, claim denials, or errors on patient accounts. Update patient information and billing details and noting accurately within the billing systems. Provide information about insurance benefits, copays, deductibles, and out of pocket costs. Adhere to HIPAA privacy guidelines when handling patient medical information. Job Requirements Education Required: High School diploma or equivalent Experience Preferred: 1 year business office experience Skills Excellent communication skills: Ability to clearly explain complex medical billing concepts to patients in a friendly and understandable manner. Strong customer service ethic: commitment to providing excellent customer service to patients, even when dealing with difficult situations. Attention to detail: accuracy in date entry and handling sensitive patient information. Problem-solving Skills: Ability to identify and resolve billing issues efficiently Basic computer proficiency: familiarity with billing software and navigating electronic health records Licensure/Certification/Registration N/A
Description Mortgage Regional Sales Manager Citizens is currently recruiting for a Mortgage Regional Sales Manager for the New England region. This individual will manage a team of Mortgage Loan Officers and Sales Associates supporting the growth initiative within this segment of the organization. The role reports directly to the Head of Mortgage Sales. Responsibilities Establishes internal policies and procedures on loan relationship management to ensure high standards and quality work in loan service processes. Directs, motivates, and evaluates the performance of loan service team members. Responsible for the effective supervision of the New England team; identify and meet training needs, recruiting needs and staffing for the growth of the division. Monitors and oversees all activities related to the loan servicing lifecycle from loan setup to post closing. Manages and maintains relationships with vendors, the IT department and end users regarding loan servicing software specifications and up gradation. Effectively communicate with all levels of management, both internal and external customers; manage professional relationships throughout the organization and community served. Communicate regularly with Mortgage Leadership Team, i.e.: pipeline status, closing results achieved versus forecast. Responsible for developing and maintaining a team relationship between the Sales and Operations Teams. Ensure that the Loan Origination provides clear, concise and customer focused communication throughout the entire loan process. Maintain extensive knowledge of Citizens products, policies and procedures, industry standards and guidelines. Maintain expertise in the use of Citizens point of sale origination system, Empower, ensuring that your sales staff is well versed in the same. Evaluate and report employee performance, i.e.: recommend action/solution to address any performance issue. Effective forecasting in order to meet the monthly closing goals as established by senior management. Maintain superior customer service levels within company standard, identifying strengths and weaknesses. Qualifications 10 plus years Mortgage Banking Sales & Leadership Experience. Extensive in market experience for the New England region. Have the proven ability to recruit top talent in Loan Officers for assigned region. Ability to coordinate across the enterprise with 10+ business lines developing strong relationships and referral networks. Individual must be prepared to insure understanding of and support for all corporate and division performance standards and fiscal goals. Successful candidate must meet and comply with all requirements for Mortgage Loan Originators set forth in the SAFE Act, including, but not limited to successful completion of the required background checks andobtaining a Unique Identifier from the NMLRS. Education: Bachelor's Degree required. Hours and Work Schedule Hours per Week: 40 Work Schedule: Monday through Friday Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. By applying, you consent to your information being transmitted by snagajob to the Employer, as data controller, through the Employers data processor SonicJobs. See Citizens Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
05/14/2025
Full time
Description Mortgage Regional Sales Manager Citizens is currently recruiting for a Mortgage Regional Sales Manager for the New England region. This individual will manage a team of Mortgage Loan Officers and Sales Associates supporting the growth initiative within this segment of the organization. The role reports directly to the Head of Mortgage Sales. Responsibilities Establishes internal policies and procedures on loan relationship management to ensure high standards and quality work in loan service processes. Directs, motivates, and evaluates the performance of loan service team members. Responsible for the effective supervision of the New England team; identify and meet training needs, recruiting needs and staffing for the growth of the division. Monitors and oversees all activities related to the loan servicing lifecycle from loan setup to post closing. Manages and maintains relationships with vendors, the IT department and end users regarding loan servicing software specifications and up gradation. Effectively communicate with all levels of management, both internal and external customers; manage professional relationships throughout the organization and community served. Communicate regularly with Mortgage Leadership Team, i.e.: pipeline status, closing results achieved versus forecast. Responsible for developing and maintaining a team relationship between the Sales and Operations Teams. Ensure that the Loan Origination provides clear, concise and customer focused communication throughout the entire loan process. Maintain extensive knowledge of Citizens products, policies and procedures, industry standards and guidelines. Maintain expertise in the use of Citizens point of sale origination system, Empower, ensuring that your sales staff is well versed in the same. Evaluate and report employee performance, i.e.: recommend action/solution to address any performance issue. Effective forecasting in order to meet the monthly closing goals as established by senior management. Maintain superior customer service levels within company standard, identifying strengths and weaknesses. Qualifications 10 plus years Mortgage Banking Sales & Leadership Experience. Extensive in market experience for the New England region. Have the proven ability to recruit top talent in Loan Officers for assigned region. Ability to coordinate across the enterprise with 10+ business lines developing strong relationships and referral networks. Individual must be prepared to insure understanding of and support for all corporate and division performance standards and fiscal goals. Successful candidate must meet and comply with all requirements for Mortgage Loan Originators set forth in the SAFE Act, including, but not limited to successful completion of the required background checks andobtaining a Unique Identifier from the NMLRS. Education: Bachelor's Degree required. Hours and Work Schedule Hours per Week: 40 Work Schedule: Monday through Friday Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. By applying, you consent to your information being transmitted by snagajob to the Employer, as data controller, through the Employers data processor SonicJobs. See Citizens Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
Summary About Us CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare s Best Places to work five times Named one of America s Greatest Workplaces by Newsweek in 2024. Recognized as a Greatest Workplace for Women in both 2023 and 2024. Listed as one of the Greatest Workplaces for Diversity in 2024. Acknowledged by Forbes as one of the Best Employers for New Grads in 2023. Ranked among the Best Employers by State for Missouri. Healthcare Innovation's Top Companies to Work for in Healthcare in 2025. Benefits Medical, Vision, Dental, Retirement Plan with employer match, and many more! For a comprehensive list of benefits, please click here: Benefits CoxHealth Job Summary The Financial Advisor is responsible for answering questions about billing information and establishing estimates for patients who have a scheduled medical service or procedure. The Financial Advisor works with the patient to establish payment schedules, discuss the financial responsibility and collects prepayments in accordance with CMG policy. The Financial Advisor also monitors overdue accounts, researches accounts and recommended payment plans and works with insurance companies to obtain predetermination or authorization for certain procedures. This position works alongside different departments system wide in order to deliver excellent care and customer service for CoxHealth patients. Job Requirements Education Required: High School Diploma or Equivalent Experience Preferred: medical billing experience and claims processing knowledge; familiar with the insurance industry and collection process Skills Excellent verbal and written communication skills. Able to work independently and collaboratively in teams. Self starter. Proficient in using computers and computer systems Ability to multi-task and have attention to detail Licensure/Certification/Registration N/A
05/14/2025
Full time
Summary About Us CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare s Best Places to work five times Named one of America s Greatest Workplaces by Newsweek in 2024. Recognized as a Greatest Workplace for Women in both 2023 and 2024. Listed as one of the Greatest Workplaces for Diversity in 2024. Acknowledged by Forbes as one of the Best Employers for New Grads in 2023. Ranked among the Best Employers by State for Missouri. Healthcare Innovation's Top Companies to Work for in Healthcare in 2025. Benefits Medical, Vision, Dental, Retirement Plan with employer match, and many more! For a comprehensive list of benefits, please click here: Benefits CoxHealth Job Summary The Financial Advisor is responsible for answering questions about billing information and establishing estimates for patients who have a scheduled medical service or procedure. The Financial Advisor works with the patient to establish payment schedules, discuss the financial responsibility and collects prepayments in accordance with CMG policy. The Financial Advisor also monitors overdue accounts, researches accounts and recommended payment plans and works with insurance companies to obtain predetermination or authorization for certain procedures. This position works alongside different departments system wide in order to deliver excellent care and customer service for CoxHealth patients. Job Requirements Education Required: High School Diploma or Equivalent Experience Preferred: medical billing experience and claims processing knowledge; familiar with the insurance industry and collection process Skills Excellent verbal and written communication skills. Able to work independently and collaboratively in teams. Self starter. Proficient in using computers and computer systems Ability to multi-task and have attention to detail Licensure/Certification/Registration N/A
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
05/14/2025
Full time
Job Description Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.
Summary About Us CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare s Best Places to work five times Named one of America s Greatest Workplaces by Newsweek in 2024. Recognized as a Greatest Workplace for Women in both 2023 and 2024. Listed as one of the Greatest Workplaces for Diversity in 2024. Acknowledged by Forbes as one of the Best Employers for New Grads in 2023. Ranked among the Best Employers by State for Missouri. Healthcare Innovation's Top Companies to Work for in Healthcare in 2025. Benefits Medical, Vision, Dental, Retirement Plan with employer match, and many more! For a comprehensive list of benefits, please click here: Benefits CoxHealth Job Summary The Financial Advisor is responsible for answering questions about billing information and establishing estimates for patients who have a scheduled medical service or procedure. The Financial Advisor works with the patient to establish payment schedules, discuss the financial responsibility and collects prepayments in accordance with CMG policy. The Financial Advisor also monitors overdue accounts, researches accounts and recommended payment plans and works with insurance companies to obtain predetermination or authorization for certain procedures. This position works alongside different departments system wide in order to deliver excellent care and customer service for CoxHealth patients. Job Requirements Education Required: High School Diploma or Equivalent Experience Preferred: medical billing experience and claims processing knowledge; familiar with the insurance industry and collection process Skills Excellent verbal and written communication skills. Able to work independently and collaboratively in teams. Self starter. Proficient in using computers and computer systems Ability to multi-task and have attention to detail Licensure/Certification/Registration N/A
05/14/2025
Full time
Summary About Us CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare s Best Places to work five times Named one of America s Greatest Workplaces by Newsweek in 2024. Recognized as a Greatest Workplace for Women in both 2023 and 2024. Listed as one of the Greatest Workplaces for Diversity in 2024. Acknowledged by Forbes as one of the Best Employers for New Grads in 2023. Ranked among the Best Employers by State for Missouri. Healthcare Innovation's Top Companies to Work for in Healthcare in 2025. Benefits Medical, Vision, Dental, Retirement Plan with employer match, and many more! For a comprehensive list of benefits, please click here: Benefits CoxHealth Job Summary The Financial Advisor is responsible for answering questions about billing information and establishing estimates for patients who have a scheduled medical service or procedure. The Financial Advisor works with the patient to establish payment schedules, discuss the financial responsibility and collects prepayments in accordance with CMG policy. The Financial Advisor also monitors overdue accounts, researches accounts and recommended payment plans and works with insurance companies to obtain predetermination or authorization for certain procedures. This position works alongside different departments system wide in order to deliver excellent care and customer service for CoxHealth patients. Job Requirements Education Required: High School Diploma or Equivalent Experience Preferred: medical billing experience and claims processing knowledge; familiar with the insurance industry and collection process Skills Excellent verbal and written communication skills. Able to work independently and collaboratively in teams. Self starter. Proficient in using computers and computer systems Ability to multi-task and have attention to detail Licensure/Certification/Registration N/A
