Job Title : Customer Service Specialist Location : 1305 Walt Whitman Road, Suite 300, Melville, NY 11747 Schedule : Monday to Friday, 8:30 AM - 5:00 PM Work Arrangement : Fully on-site for the first 6 months; hybrid schedule (3 days in-office, 2 days remote) thereafter About Us : We are a dedicated team committed to providing exceptional service in the healthcare industry. Our focus is on ensuring that patients have a seamless experience with their billing inquiries. Position Overview : As a Customer Service Specialist, you will be the first point of contact for patients regarding their billing questions. Your role will involve taking inbound calls, explaining billing statements, and resolving claims issues, all while providing top-notch customer service. Key Responsibilities : Handle inbound calls from patients concerning their bills Answer billing-related questions and provide clear explanations of Explanation of Benefits (EOBs) Resolve claims issues efficiently and effectively Process payments and manage billing inquiries Qualifications : Previous experience in medical customer service, ideally within a call center environment (e.g., Anthem) Experience in a medical front office setting is a plus, but high-volume call experience is essential Familiarity with medical billing processes is required Experience with Athena EMR is a plus, but not mandatory Strong critical thinking skills and a problem-solving mindset Pay Details: $18.00 to $19.00 per hour Search managed by: Jessica Roberts Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
04/27/2025
Full time
Job Title : Customer Service Specialist Location : 1305 Walt Whitman Road, Suite 300, Melville, NY 11747 Schedule : Monday to Friday, 8:30 AM - 5:00 PM Work Arrangement : Fully on-site for the first 6 months; hybrid schedule (3 days in-office, 2 days remote) thereafter About Us : We are a dedicated team committed to providing exceptional service in the healthcare industry. Our focus is on ensuring that patients have a seamless experience with their billing inquiries. Position Overview : As a Customer Service Specialist, you will be the first point of contact for patients regarding their billing questions. Your role will involve taking inbound calls, explaining billing statements, and resolving claims issues, all while providing top-notch customer service. Key Responsibilities : Handle inbound calls from patients concerning their bills Answer billing-related questions and provide clear explanations of Explanation of Benefits (EOBs) Resolve claims issues efficiently and effectively Process payments and manage billing inquiries Qualifications : Previous experience in medical customer service, ideally within a call center environment (e.g., Anthem) Experience in a medical front office setting is a plus, but high-volume call experience is essential Familiarity with medical billing processes is required Experience with Athena EMR is a plus, but not mandatory Strong critical thinking skills and a problem-solving mindset Pay Details: $18.00 to $19.00 per hour Search managed by: Jessica Roberts Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
ABOUT US Sanctuary for Families is New York's leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap-around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems-change advocacy. Our services are available in 12 locations throughout New York City. POSITION OVERVIEW The Senior Case Manager is a key position within Sanctuary for Families' Immigration Intervention Project (IIP) , a legal services project that represents thousands of survivors of domestic violence, other forms of gender based violence, and human trafficking in a broad range of immigration matters. IIP represents clients in affirmative cases and in removal proceedings with claims for a full spectrum of immigration remedies, including U and T status, Violence Against Women Act (VAWA) self-petitions, battered spouse waivers, petitions for Special Immigrant Juvenile Status (SIJS), asylum applications, DACA, adjustment of status, and naturalization. IIP is committed to providing the highest quality legal representation to achieve positive outcomes for some of the City's most vulnerable abuse survivors. The Senior Case Manager supports the legal representation of immigrant victims of gender based violence in New York City by providing clients with a wide range of urgently needed social, case management, and advocacy services to enhance client safety and overall wellbeing. The Senior Case Manager works directly with the others covered under the same funding agreement and oversees the case management of other IIP clients. The IIP operates from 5 locations in New York City; this Senior Case Manager works out of the Manhattan office. RESPONSIBILITIES Coordinates the provision of case management services to IIP clients to enhance their safety and overall wellbeing with a specific focus on housing, public benefits, and self-sufficiency; Mentors and trains other case managers and case management interns or volunteers within IIP; Conducts screening interviews with immigrant survivors of gender-based violence to help assess need and eligibility for public benefits; Works with the IIP attorneys and immigration specialists to interview clients and gather data in support of their immigration applications; Regularly communicates with IIP team to provide updates on case management, including training the team on important topics; Provides assistance with OVS victim compensation applications, as needed, information and referrals, personal advocacy and accompaniment, emotional support and safety services, and criminal/civil justice system assistance; Coordinates screening IIP clients to screen for OTDA eligibility, and assist clients with enrollment for OTDA benefits, or otherwise providing appropriate information and referrals; Prepares requests for educational and financial assistance grants for clients; Refers victims of domestic violence and gender based violence to appropriate legal and social services within and outside of Sanctuary for Families; Maintains accurate records in electronic database of current and potential clients; Performs administrative support services to the OVS team and IIP as needed; Performs other project duties or special projects as directed by Director. Bachelor's degree or relevant work experience required; Fluency in English and Spanish required; fluency in an additional relevant community language (e.g. French, Spanish, Urdu, Bengali, Arabic) preferred. Experience working with immigrant survivors of gender based violence and/or human trafficking preferred; Prior case management, paralegal or administrative experience required; Excellent judgment and attention to detail; Strong writing and analytical skills; Strong communication skills; Excellent interpersonal skills; Ability to work independently and under pressure; Energetic and passionate about Sanctuary's mission of ending gender based violence and human trafficking; Deep understanding of and ability to work well with people of diverse ethnic, cultural, religious, educational, and socioeconomic backgrounds; Budgeted Salary: $30.59 - $33.79 per hour (annualized base salary $55,688 - $61,514/yr); pursuant to wage scale in accordance with collective bargaining agreement Work position is Full-time (standard 35 hours/wk);Hourly/Non-Exempt Work schedule is currently Hybrid; must be able to meet job location schedule obligation Benefits: Health, Dental and Vision Insurance Employer-paid life insurance Employer retirement contribution Paid time off (Holidays, Vacation, Personal, Sick) Generous Leave Policy Flexible spending account / Health savings account Student loan assistance Tuition reimbursement program Gym reimbursement program Wellness program and rewards Sanctuary for Families is a welcoming workplace. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed (religion), color, sex, national origin, sexual orientation, military status, age, disability, predisposing genetic characteristics, marital status or domestic violence victim status, and other categories protected under Federal, New York state or New York city laws. Survivors of gender-based violence are strongly encouraged to apply.
04/25/2025
Full time
ABOUT US Sanctuary for Families is New York's leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap-around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems-change advocacy. Our services are available in 12 locations throughout New York City. POSITION OVERVIEW The Senior Case Manager is a key position within Sanctuary for Families' Immigration Intervention Project (IIP) , a legal services project that represents thousands of survivors of domestic violence, other forms of gender based violence, and human trafficking in a broad range of immigration matters. IIP represents clients in affirmative cases and in removal proceedings with claims for a full spectrum of immigration remedies, including U and T status, Violence Against Women Act (VAWA) self-petitions, battered spouse waivers, petitions for Special Immigrant Juvenile Status (SIJS), asylum applications, DACA, adjustment of status, and naturalization. IIP is committed to providing the highest quality legal representation to achieve positive outcomes for some of the City's most vulnerable abuse survivors. The Senior Case Manager supports the legal representation of immigrant victims of gender based violence in New York City by providing clients with a wide range of urgently needed social, case management, and advocacy services to enhance client safety and overall wellbeing. The Senior Case Manager works directly with the others covered under the same funding agreement and oversees the case management of other IIP clients. The IIP operates from 5 locations in New York City; this Senior Case Manager works out of the Manhattan office. RESPONSIBILITIES Coordinates the provision of case management services to IIP clients to enhance their safety and overall wellbeing with a specific focus on housing, public benefits, and self-sufficiency; Mentors and trains other case managers and case management interns or volunteers within IIP; Conducts screening interviews with immigrant survivors of gender-based violence to help assess need and eligibility for public benefits; Works with the IIP attorneys and immigration specialists to interview clients and gather data in support of their immigration applications; Regularly communicates with IIP team to provide updates on case management, including training the team on important topics; Provides assistance with OVS victim compensation applications, as needed, information and referrals, personal advocacy and accompaniment, emotional support and safety services, and criminal/civil justice system assistance; Coordinates screening IIP clients to screen for OTDA eligibility, and assist clients with enrollment for OTDA benefits, or otherwise providing appropriate information and referrals; Prepares requests for educational and financial assistance grants for clients; Refers victims of domestic violence and gender based violence to appropriate legal and social services within and outside of Sanctuary for Families; Maintains accurate records in electronic database of current and potential clients; Performs administrative support services to the OVS team and IIP as needed; Performs other project duties or special projects as directed by Director. Bachelor's degree or relevant work experience required; Fluency in English and Spanish required; fluency in an additional relevant community language (e.g. French, Spanish, Urdu, Bengali, Arabic) preferred. Experience working with immigrant survivors of gender based violence and/or human trafficking preferred; Prior case management, paralegal or administrative experience required; Excellent judgment and attention to detail; Strong writing and analytical skills; Strong communication skills; Excellent interpersonal skills; Ability to work independently and under pressure; Energetic and passionate about Sanctuary's mission of ending gender based violence and human trafficking; Deep understanding of and ability to work well with people of diverse ethnic, cultural, religious, educational, and socioeconomic backgrounds; Budgeted Salary: $30.59 - $33.79 per hour (annualized base salary $55,688 - $61,514/yr); pursuant to wage scale in accordance with collective bargaining agreement Work position is Full-time (standard 35 hours/wk);Hourly/Non-Exempt Work schedule is currently Hybrid; must be able to meet job location schedule obligation Benefits: Health, Dental and Vision Insurance Employer-paid life insurance Employer retirement contribution Paid time off (Holidays, Vacation, Personal, Sick) Generous Leave Policy Flexible spending account / Health savings account Student loan assistance Tuition reimbursement program Gym reimbursement program Wellness program and rewards Sanctuary for Families is a welcoming workplace. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed (religion), color, sex, national origin, sexual orientation, military status, age, disability, predisposing genetic characteristics, marital status or domestic violence victim status, and other categories protected under Federal, New York state or New York city laws. Survivors of gender-based violence are strongly encouraged to apply.
Description About Us A few years ago, our intrepid team of nurses, doctors, developers, salespeople and data scientists came to a realization: if we can truly put the power of data and technology behind the clinical expertise of nurses and docs, we can transform the future of healthcare. Right now, we're focused on bridging the silos that afflict the industry with inefficiency, waste, and friction, ultimately refocusing healthcare towards the patient, not the process. We offer a Software as a Solution (SaaS) platform that connects previously disparate data from within an electronic medical record and transforms it into the type of clinical insight that can help providers determine appropriate care and reimbursement. Additionally, this platform is used as a conduit to connect the provider to the payer, helping break down the information silos that result in denied claims, administrative burden, and strained relationships. And to be clear: it's working! We are expanding to help support our mission, our growth, and our clients. We're looking for smart, savvy, spirited people like you to join the movement. What You'll Do The Product Owner works with the product team (product manager/designer, documentation specialist, developers, architects, QA analysts), along with the client experience and sales teams to deliver innovative and industry-leading products to our clients. This person will be working on the delivery and implementation of projects related to new product integration with an existing SaaS platform as well as other innovation initiatives. Essential Duties & Responsibilities The essential functions include, but are not limited to the following: •Provide vision and direction to the Agile development team and stakeholders throughout the development lifecycle. •Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy •Conducts needs analysis and documents requirements •Analyze and evaluate existing or proposed business systems and processes to identify and implement improvements and opportunities to meet business unit objectives in large to enterprise wide processes. •Act as liaison among clients, operations, and technical staff. •Create user stories/use cases, process & data flows and scenario in order to clearly communicate a set of functional requirements. •Provide input and support the development of business and functional specifications. Document to ensure business requirements are adequately reflected in development documents. •Identify solutions to resolve business problems for internal and external customers by utilizing problem solving and analytical skills and documenting the "why" and "what" of the business problem. •Works with the development resources and QA resource to facilitate system testing. •In conjunction with the QA Analyst and development team, identifies user acceptance and based on business requirements, creates expected results for use in test cycles. •Provide backlog management, iteration planning, and elaboration of the user stories •Work closely with Product Management to create and maintain a product backlog according to business value or ROI Requirements Minimum Qualifications (Knowledge, Skills, and Abilities) •Bachelor's degree in Business, Computer Science, or MIS, preferred •Strong written and verbal communication skills •Experience delivering high-quality products and services; mobile app experience preferred •Agile experience and a broad range of IT knowledge/experience is required •Attention to detail is a must, as well as the ability to work in a collaborative team environment, including remote team members •Takes the Initiative in conducting discovery and requirements gathering sessions and documenting business requirements •Ability to manage multiple priorities •Healthcare industry experience preferred Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go! Contact your local Robert Half Technology office ator visit to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use . - provided by Dice
09/30/2020
Full time
Description About Us A few years ago, our intrepid team of nurses, doctors, developers, salespeople and data scientists came to a realization: if we can truly put the power of data and technology behind the clinical expertise of nurses and docs, we can transform the future of healthcare. Right now, we're focused on bridging the silos that afflict the industry with inefficiency, waste, and friction, ultimately refocusing healthcare towards the patient, not the process. We offer a Software as a Solution (SaaS) platform that connects previously disparate data from within an electronic medical record and transforms it into the type of clinical insight that can help providers determine appropriate care and reimbursement. Additionally, this platform is used as a conduit to connect the provider to the payer, helping break down the information silos that result in denied claims, administrative burden, and strained relationships. And to be clear: it's working! We are expanding to help support our mission, our growth, and our clients. We're looking for smart, savvy, spirited people like you to join the movement. What You'll Do The Product Owner works with the product team (product manager/designer, documentation specialist, developers, architects, QA analysts), along with the client experience and sales teams to deliver innovative and industry-leading products to our clients. This person will be working on the delivery and implementation of projects related to new product integration with an existing SaaS platform as well as other innovation initiatives. Essential Duties & Responsibilities The essential functions include, but are not limited to the following: •Provide vision and direction to the Agile development team and stakeholders throughout the development lifecycle. •Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy •Conducts needs analysis and documents requirements •Analyze and evaluate existing or proposed business systems and processes to identify and implement improvements and opportunities to meet business unit objectives in large to enterprise wide processes. •Act as liaison among clients, operations, and technical staff. •Create user stories/use cases, process & data flows and scenario in order to clearly communicate a set of functional requirements. •Provide input and support the development of business and functional specifications. Document to ensure business requirements are adequately reflected in development documents. •Identify solutions to resolve business problems for internal and external customers by utilizing problem solving and analytical skills and documenting the "why" and "what" of the business problem. •Works with the development resources and QA resource to facilitate system testing. •In conjunction with the QA Analyst and development team, identifies user acceptance and based on business requirements, creates expected results for use in test cycles. •Provide backlog management, iteration planning, and elaboration of the user stories •Work closely with Product Management to create and maintain a product backlog according to business value or ROI Requirements Minimum Qualifications (Knowledge, Skills, and Abilities) •Bachelor's degree in Business, Computer Science, or MIS, preferred •Strong written and verbal communication skills •Experience delivering high-quality products and services; mobile app experience preferred •Agile experience and a broad range of IT knowledge/experience is required •Attention to detail is a must, as well as the ability to work in a collaborative team environment, including remote team members •Takes the Initiative in conducting discovery and requirements gathering sessions and documenting business requirements •Ability to manage multiple priorities •Healthcare industry experience preferred Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go! Contact your local Robert Half Technology office ator visit to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use . - provided by Dice
