2 jobs found

Customer Care Manager Are you a motivated leader who enjoys helping customers, developing employees, and making a positive impact every day? Do you thrive on solving problems, learning new skills, and growing professionally? If so, Citizens State Bank wants to invest in your future. As one of the nation's top-performing community banks and an American Banker's Best Banks to Work For , we're looking for a Customer Care Manager who is passionate about delivering exceptional service, coaching high-performing teams, and creating outstanding customer experiences. If you bring the drive to succeed, we'll provide the training, support, and opportunities to help you grow. For more than 116 years, Citizens State Bank has been committed to serving our communities with personalized financial solutions and an unmatched customer experience. We take pride in building lasting relationships with our customers while creating a workplace where employees are empowered to learn, lead, and make a difference. As our Customer Care Manager, you will oversee the daily operations of our Customer Care Department, leading a team dedicated to providing exceptional service to both internal and external customers. You'll coach and develop employees, monitor team performance, collaborate across departments, and identify opportunities to improve processes and enhance the overall customer experience. This is an opportunity to lead with purpose while helping shape the future of customer care at one of the country's premier community banks. Key Responsibilities: Lead, mentor, and motivate a team of customer care and support representatives to deliver outstanding customer service. Monitor and evaluate metrics to ensure performance goals are met or exceeded. Develop and implement strategies to enhance department efficiency and customer satisfaction. Collaborate with other departments to address customer inquiries, resolve issues, and provide accurate information. Create and maintain policies and procedures, ensuring compliance with industry regulations and best practices. Identify training needs and provide ongoing coaching to staff to improve their skills and knowledge. Analyze data to identify trends and opportunities for process improvement. Handle escalated customer issues and ensure timely resolution. Provide oversight for debit card fraud dispute processes. Prepare and present regular performance reports to senior management. Qualifications: 3-5 years of proven experience in management or related roles. Strong leadership and team management skills. Excellent interpersonal and communication skills. Problem-solving and decision-making abilities. Attention to detail and a commitment to delivering exceptional customer service. Knowledge of banking products and services (preferred but not required). Ability to adapt to a fast-paced and evolving environment. AAP (Accredited ACH Professional) Certification required or must be obtained within one year of employment. Citizens State Bank offers an excellent salary and benefits package, including access to free health care. Combine that with our dynamic culture, and you'll see why we're unlike any other. Candidates interested in working in a fun, high-energy organization that was named one of the Top Community Banks in the nation and an American Banker's Best Banks to Work For should visit our employment opportunities page. Do not wait, our positions fill quickly, and you do not want to miss out on joining the best culture in the industry! While you wait for our response, check us out on Facebook and visit our website at . PI311aec6cebd2-3626

Description: Canopy Credit Union is looking for a purpose driven individual to join our creative community as a Member Advocate II Float. If you are someone who is passionate about growing a happier and healthier community through financial inclusion, we encourage you to join the Canopy team by applying today! Location: Downtown location at 601 W. Mallon - this position is expected float to other branches to support staffing Wage: $23.83 - $28/hr + incentives - DOE $1.00/hr wage premium paid to bi-lingual employees. Canopy was recently named the 10th Best Credit Union to Work for in the Nation by American Banker. This accomplishment is possible because of our commitment to our core values: We embrace what makes us different: We honor everyone's' journey and welcome new ideas. We're a place where your story matters Becoming is better than being: Growth happens when we try new things and don't allow the fear of failure to hold us back Curiosity welcomed: We don't ask "can we?" rather, "how can we?" Canopy serves: We believe that our level of success is directly proportional to how many lives we touch Fun is who we are: We are a fun, playful, and hardworking family committed to the growth of each other, our members and our community By becoming a part of the Canopy team, here are some of the perks you will get to look forward to: Monthly cash incentives based off of production Competitive PTO accrual with paid sabbatical program Options for individual medical, dental, and vision insurance coverage at NO cost to the employee 401k match of 7% Career Development: certifications, webinars, in house training's, job shadowing; opportunities we offer to support you in your career path Opportunity to work with some of the leading technology in the financial services industry Office putt putt competitions, potlucks, meme sharing, BINGO, just to name a few! Job Duties: Assist members with a wide variety of services and advise as to how best to utilize credit union products and services in order to meet personal financial goals and provide the highest quality member service. Embrace Canopy's Service Standard: Make your moments matter. Lending: Interview loan applicants in person and by phone, gathering required information for credit application, explaining loan options, rates, terms and collateral requirements, provide general and specific loan information and disburse funds accordingly. Account Opening: Open various new accounts, process necessary information and educate the members as to services/products available as a result. Assist members with opening Term Shares and educate to penalties, earnings, etc. Conduct and cross-sell financial coaching sessions as needed. Responsible for actively promoting marketing efforts and to help evaluate effectiveness and quality of delivery of services and make recommendations. Responsible for following up with members at specified intervals after membership opened or loan booked. Maintain a high attention to detail to ensure quality of work with member accounts, loans and other member services. May travel locally between branches based off the assignment from the Branch Manager and the needs of the branches. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Other duties as assigned by the Branch Manager. Canopy Credit Union is committed to building a diverse and inclusive community. We actively seek opportunities to recruit and hire qualified candidates with varying backgrounds including race, religion, sexual orientation, age, national origin, ancestry, citizenship, disability, and veteran status. At Canopy Credit Union, we strive to be an agent for change. We believe in the financial empowerment of our community, and we will continue serving you in the compassionate and kind manner you deserve. Canopy Credit Union is an Equal Housing Lender and an Equal Opportunity Employer. Requirements: Minimum Qualifications: Six months to two years of related experience (sales, retail, financial). Must be proficient in the use of 10-key calculator. Typing skills required and good PC skills a must. Possess good organizational skills, high level of attention to detail and must be able to prioritize work. Physical Requirements: Requires the ability to remain on the phone for long periods of time. Requires the ability to sit for long periods of time. Requires the ability to listen and communicate effectively. Requires the ability to use fingers to feel and handle various objects. Requires the ability to walk, reach, bend and lift various objects using arms, hands and legs. Requires the ability to use arms and hands to operate various office equipment. Requires the ability to use clear and close vision and adjust focus. Requires the ability to move freely around the Credit Union to other departments Compensation details: 23.83-28 Hourly Wage PI5757b1ac5-