Fortune Brands Innovations, Inc.
North Olmsted, Ohio
Company Description Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential. Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN. Work Environment & Location Hybrid Work Model - In-office collaboration Tuesday - Thursday Location: North Olmsted, Ohio Job Description The Senior Claims Analyst manages, processes, negotiates, and settles product liability, injury claims, and litigation for FBIN products globally with the support of third party administrators, third party experts and legal counsel. This position serves as the primary liaison between internal teams including risk management, quality, engineering, legal, finance, customer care, sales and external groups including insurers, attorneys, claimants, distributors, builders, and installers. Responsibilities Independently manage assigned claims throughout the claim lifecycle Analyze, manage, and process high value and high risk product liability, injury claims and litigation Investigate and gather information to determine exposure from claim Develop strategies to manage claims to an appropriate and timely resolution Recommend settlement strategies Evaluate claims for validity and proper valuation Regularly communicate with external stakeholders including insurers, attorneys, sales reps, builders, plumbers, retailers, wholesalers, and consumers Coordinate with others including third party adjusters, third party experts, local counsel, and platform engineers to vet liability, risks, and costs Collaborate with technical experts to execute product testing Acquire third party experts and other external resources as needed to support claims investigation Validate cause of claim against known or unknown defects and review findings with FBIN technical experts Open Corrective and Preventive Action (CAPA) requests as necessary and provide supporting data Compile claim information into executive summaries to facilitate technical review and approval Partner with the third party administrator and FBIN legal team for claims awareness, review, litigation, and recommended action or settlement agreements Negotiate claim settlements up to designated authority level Close and process claims in a timely fashion Support team and cross functional projects and continuous improvement efforts Provide training to internal stakeholders including the contact center, sales, etc. Pull and analyze reports to track claim trends to mitigate future risk Travel to support claims-related activities as necessary Qualifications Bachelor's Degree 7+ years of experience in claims management or legal Excellent written and verbal communication skills for interacting with all levels of staff, customers, suppliers, and operations Proficient in processing and communication tools: SAP, RMIS, Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, Teams, and internet navigation Experience with Connected or Smart products a plus Ability to manage multiple tasks and priorities in fast paced, changing environment Ability to travel up to 10% Salary Range A reasonable estimate of the base salary range for this role is $63,000 USD - $97,000 USD. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time. ADDITIONAL INFORMATION Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is $63,000 USD - $97,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates' feeling of belonging at work. Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at to learn more. Equal Employment Opportunity FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. We are committed to a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. To support our efforts, we invite you to voluntarily share your gender, ethnicity, and veteran status. This information is confidential and helps us ensure an inclusive hiring process and improve our diversity initiatives. Reasonable Accommodations FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at and let us know the nature of your request along with your contact information. This job has been posted by IGNYTE AI on behalf of Fortune Brands Innovations. IGNYTE AI is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of IGNYTE AI not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.
Company Description Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential. Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN. Work Environment & Location Hybrid Work Model - In-office collaboration Tuesday - Thursday Location: North Olmsted, Ohio Job Description The Senior Claims Analyst manages, processes, negotiates, and settles product liability, injury claims, and litigation for FBIN products globally with the support of third party administrators, third party experts and legal counsel. This position serves as the primary liaison between internal teams including risk management, quality, engineering, legal, finance, customer care, sales and external groups including insurers, attorneys, claimants, distributors, builders, and installers. Responsibilities Independently manage assigned claims throughout the claim lifecycle Analyze, manage, and process high value and high risk product liability, injury claims and litigation Investigate and gather information to determine exposure from claim Develop strategies to manage claims to an appropriate and timely resolution Recommend settlement strategies Evaluate claims for validity and proper valuation Regularly communicate with external stakeholders including insurers, attorneys, sales reps, builders, plumbers, retailers, wholesalers, and consumers Coordinate with others including third party adjusters, third party experts, local counsel, and platform engineers to vet liability, risks, and costs Collaborate with technical experts to execute product testing Acquire third party experts and other external resources as needed to support claims investigation Validate cause of claim against known or unknown defects and review findings with FBIN technical experts Open Corrective and Preventive Action (CAPA) requests as necessary and provide supporting data Compile claim information into executive summaries to facilitate technical review and approval Partner with the third party administrator and FBIN legal team for claims awareness, review, litigation, and recommended action or settlement agreements Negotiate claim settlements up to designated authority level Close and process claims in a timely fashion Support team and cross functional projects and continuous improvement efforts Provide training to internal stakeholders including the contact center, sales, etc. Pull and analyze reports to track claim trends to mitigate future risk Travel to support claims-related activities as necessary Qualifications Bachelor's Degree 7+ years of experience in claims management or legal Excellent written and verbal communication skills for interacting with all levels of staff, customers, suppliers, and operations Proficient in processing and communication tools: SAP, RMIS, Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, Teams, and internet navigation Experience with Connected or Smart products a plus Ability to manage multiple tasks and priorities in fast paced, changing environment Ability to travel up to 10% Salary Range A reasonable estimate of the base salary range for this role is $63,000 USD - $97,000 USD. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time. ADDITIONAL INFORMATION Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is $63,000 USD - $97,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates' feeling of belonging at work. Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at to learn more. Equal Employment Opportunity FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. We are committed to a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. To support our efforts, we invite you to voluntarily share your gender, ethnicity, and veteran status. This information is confidential and helps us ensure an inclusive hiring process and improve our diversity initiatives. Reasonable Accommodations FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at and let us know the nature of your request along with your contact information. This job has been posted by IGNYTE AI on behalf of Fortune Brands Innovations. IGNYTE AI is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of IGNYTE AI not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.
CoolToday
Sarasota, Florida
Overview: CoolToday is Now Hiring a COMMERICAL LEAD HVAC INSTALLER! Exceptional Work Life Balance! Looking to work for a company that puts people first ? Does a robust benefits package sound too good to be true? What about working in a fun and collaborative environment? Perhaps 401K match means the most to you? CoolToday is cu rrently seeking a Commercial Lead HVAC Installer to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our Installers serve the customers by educating them on the available product options, removing and replacing HVAC equipment as well as installing add-on accessories when needed while providing quality work while following all applicable local and national codes. ONCE IN A CAREER OPPORTUNITY! COOL TODAY of nearly 60 years, is a well-established, leading service provider in AC/Plumbing/Electrical. We are adding to our team in FLORIDA, an opportunity for excellent pay and growth! We are Florida's premier heating and cooling company. We are passionate about growing our business through lifelong relationships with our customers, team members and community What's In It For Me? Market Value Compensation (Hourly plus Commission) Robust PTO Plan Health, Vision and Dental plans for you and your family to choose from 401K Retirement Plan with company match up to 30% Life Insurance, Short-Term, and Long-Term Disability Special Program Options: FSA, EAP, Legal Services, and Identity Theft Continuous Training for your Professional Development Working in a dynamic, collaborative, and fun environment Responsibilities: What Will I Do? Install/Replace Commercial HVAC equipment Maintain good working order of company vehicle Maintain proper stock, parts, tools, and safety equipment in the vehicle. Travel to job sites in the service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to the customer Work with apprentices and entry-level installers to coach and mentor Qualifications: Minimum Qualifications: 2+ years' Commercial Install field experience Highest level of understanding of HVACR Expected to work in various conditions Able to use extension ladder Service Titan experience preferred . Candidates must be able to pass the following pre-employment requirements: Background Check Drug Screening Valid Driver's License and driving record from a risk management perspective. Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
Overview: CoolToday is Now Hiring a COMMERICAL LEAD HVAC INSTALLER! Exceptional Work Life Balance! Looking to work for a company that puts people first ? Does a robust benefits package sound too good to be true? What about working in a fun and collaborative environment? Perhaps 401K match means the most to you? CoolToday is cu rrently seeking a Commercial Lead HVAC Installer to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our Installers serve the customers by educating them on the available product options, removing and replacing HVAC equipment as well as installing add-on accessories when needed while providing quality work while following all applicable local and national codes. ONCE IN A CAREER OPPORTUNITY! COOL TODAY of nearly 60 years, is a well-established, leading service provider in AC/Plumbing/Electrical. We are adding to our team in FLORIDA, an opportunity for excellent pay and growth! We are Florida's premier heating and cooling company. We are passionate about growing our business through lifelong relationships with our customers, team members and community What's In It For Me? Market Value Compensation (Hourly plus Commission) Robust PTO Plan Health, Vision and Dental plans for you and your family to choose from 401K Retirement Plan with company match up to 30% Life Insurance, Short-Term, and Long-Term Disability Special Program Options: FSA, EAP, Legal Services, and Identity Theft Continuous Training for your Professional Development Working in a dynamic, collaborative, and fun environment Responsibilities: What Will I Do? Install/Replace Commercial HVAC equipment Maintain good working order of company vehicle Maintain proper stock, parts, tools, and safety equipment in the vehicle. Travel to job sites in the service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to the customer Work with apprentices and entry-level installers to coach and mentor Qualifications: Minimum Qualifications: 2+ years' Commercial Install field experience Highest level of understanding of HVACR Expected to work in various conditions Able to use extension ladder Service Titan experience preferred . Candidates must be able to pass the following pre-employment requirements: Background Check Drug Screening Valid Driver's License and driving record from a risk management perspective. Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
DISH
Roseville, California
DISH supports 135+ In-Home Services facilities that deliver service solutions to customers in every zip code, across the entire country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles devoted to a flawless customer experience while delivering the industry's best products and services for DISH and many other national, household brands. The role We build our value around simplifying lives. With installation expertise and a passion for sharing it, our techs are driving demand for their services far into the future. You will install and manage customer products, while creating opportunities to sell them on new personalized technology; Relocate power and place mounts, satellite dishes, televisions, routers, cameras, receivers, and whole-home connectivity technology; Conduct site surveys and conduct in-home assessments What's in it for you? $16 per hour Cash incentives and rewards Hourly with overtime pay Paid training, tools and uniforms Complimentary DISH TV service Discounted Sling subscription Discounted Boost Mobile phone service Opportunity is our greatest benefit We want you to grow into the industry's most evolved technician. We offer training for additional skill sets and opportunities to install and service Smart Home products as part of our groundbreaking OnTech team. Tuition reimbursement Medical, Dental and Vision Insurance Paid vacation and sick time 401(k) Investments with company-matched funds DISH is committed to putting safety first by providing all personal protective equipment, including masks, gloves, protective eyewear, and sanitizing solutions Additionally, we train our technicians on COVID protocols, stringent cleaning practices and how to limit one-on-one interactions while servicing customers' homes Ideal technicians have: High energy, resourcefulness, and ability to multitask An eye for opportunities to sell to every customer Strong customer advocacy skills: friendly, communicative, connected, with a high degree of integrity Sales, electrical, maintenance/repair, cable, military, and/or customer service experience preferred All technicians must have: Ability to stand for long periods of time on ladders, lift over 70 lbs. at times, crawl into small spaces, work in all climates and remain within the individual weight requirement of 335 lbs. Valid driver's license in the state you are seeking employment in, with a driving record that meets DISH's minimum safety standard Ability to adapt, both in mentality and work hours. Five/six-day workweeks may be required during peak seasonal times From versatile health perks to new career opportunities, check out our benefits on our careers website . Employment is contingent on successful completion of a pre-employment criminal background check, a drug test, and motor vehicle record.
DISH supports 135+ In-Home Services facilities that deliver service solutions to customers in every zip code, across the entire country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles devoted to a flawless customer experience while delivering the industry's best products and services for DISH and many other national, household brands. The role We build our value around simplifying lives. With installation expertise and a passion for sharing it, our techs are driving demand for their services far into the future. You will install and manage customer products, while creating opportunities to sell them on new personalized technology; Relocate power and place mounts, satellite dishes, televisions, routers, cameras, receivers, and whole-home connectivity technology; Conduct site surveys and conduct in-home assessments What's in it for you? $16 per hour Cash incentives and rewards Hourly with overtime pay Paid training, tools and uniforms Complimentary DISH TV service Discounted Sling subscription Discounted Boost Mobile phone service Opportunity is our greatest benefit We want you to grow into the industry's most evolved technician. We offer training for additional skill sets and opportunities to install and service Smart Home products as part of our groundbreaking OnTech team. Tuition reimbursement Medical, Dental and Vision Insurance Paid vacation and sick time 401(k) Investments with company-matched funds DISH is committed to putting safety first by providing all personal protective equipment, including masks, gloves, protective eyewear, and sanitizing solutions Additionally, we train our technicians on COVID protocols, stringent cleaning practices and how to limit one-on-one interactions while servicing customers' homes Ideal technicians have: High energy, resourcefulness, and ability to multitask An eye for opportunities to sell to every customer Strong customer advocacy skills: friendly, communicative, connected, with a high degree of integrity Sales, electrical, maintenance/repair, cable, military, and/or customer service experience preferred All technicians must have: Ability to stand for long periods of time on ladders, lift over 70 lbs. at times, crawl into small spaces, work in all climates and remain within the individual weight requirement of 335 lbs. Valid driver's license in the state you are seeking employment in, with a driving record that meets DISH's minimum safety standard Ability to adapt, both in mentality and work hours. Five/six-day workweeks may be required during peak seasonal times From versatile health perks to new career opportunities, check out our benefits on our careers website . Employment is contingent on successful completion of a pre-employment criminal background check, a drug test, and motor vehicle record.
Franklin Energy
Chicago, Illinois
Position Summary We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy saving goals. The Energy Specialist is primarily responsible for completing walk through energy efficiency assessments, the installation of energy efficiency equipment and products, and for deepening customer awareness of and participation in rebate programs and the Utility's energy efficiency program. They are also responsible for responding to general customer inquiries regarding utility services they receive and for directing the customer to the appropriate contact at the utility company. You will also be working with others who are passionate about energy efficiency and making a positive impact on the industry. Essential Duties and Responsibilities This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Deliver professional, high quality services to utility customers. Complete walk through energy assessments of properties that identify key natural gas and electric saving opportunities (all living space, basement, attic, and exterior perimeter of building). Install energy saving devices including energy efficiency lighting, programmable thermostats and hot water saving devices. Build quick rapport with utility customers. Initiate conversations with customers regarding energy usage. Clearly explain and articulate energy assessment findings to building owner including explanation of energy efficiency rebates. Respond to general utility customer service inquiries and explain other energy rebate offerings and services to customers during home visit (Smartmeter, Refrigerator/Freezer Recycling, Lighting and appliance rebate programs, on-bill financing, etc.) This could include showing customers short videos on Utility company websites or helping them sign into their utility account online. Assist Marketing team as directed in with participation in larger trade show and seminar events. Actively identify and recommend ways to improve program operations and delivery. Continuously drive improvements in quality, customer satisfaction and productivity. Accurately complete and maintain all required paperwork, records and documents, etc. Follow and comply with all safety and work rules and regulations. Conduct inventory counts and submit inventory reports as requested by management. Assure the cleanliness and organization of Franklin Energy warehouse locations and fleet vehicle parking areas by regularly assisting with the cleaning and organization of those areas - this includes proper storage of product and recycling materials, if applicable. Assure assigned fleet vehicles have all safety products located within and attached to the vehicle, and that the vehicles are kept clean and orderly. Perform routine vehicle safety inspections and submit inspection and maintenance reports to management upon request. Education and Experience 2-year Associates degree or equivalent experience One of the following: Residential building construction Heating and Air Conditioning System install, sales or service Other energy efficiency designations or certificates including: Advanced Home Energy Professional (HEP) Building Analyst Envelope Professional Residential Building Envelope Whole Hose Air Leakage Controller Installer Heating Air Conditioning and Heat Pump Air sealing and building insulation experience Customer Interview & Sit Down - articulate findings and recommendations BPI Fundamentals or above is a requirement Two years of previous related work experience 1-2 years of experience in marketing, community organizing, or a related field - Preferred Required Skills, Knowledge and Abilities Strong interpersonal, interviewing and communication skills. Must be able to handle a wide work variety and work in a fast-paced environment. Strong data entry skills in entering information in tracking systems/databases. Home Energy Specialist: - Building Science & HVAC - Assessment and Visual Inspection - Customer Interview & Sit Down - articulate findings and recommendations - BPI Fundamentals or above is a requirement Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload. Proficient in Microsoft Office, specifically Word, Excel and Outlook. Ability to communicate effectively, both verbally and in writing with customers, clients and employees. Knowledge of mathematical concepts such as fractions, percentages and ratios. Reliable transportation Licenses & Certifications Valid driver's license Travel Requirements Willingness to travel less than 75% of the time. Physical Demands and Work Environment Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls Ability to lift up to 40 pounds Noise Level is typically moderate Employee could be exposed to fumes and/or airborne particles and risk of potential shock Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position. An Equal Opportunity Employer
Position Summary We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy saving goals. The Energy Specialist is primarily responsible for completing walk through energy efficiency assessments, the installation of energy efficiency equipment and products, and for deepening customer awareness of and participation in rebate programs and the Utility's energy efficiency program. They are also responsible for responding to general customer inquiries regarding utility services they receive and for directing the customer to the appropriate contact at the utility company. You will also be working with others who are passionate about energy efficiency and making a positive impact on the industry. Essential Duties and Responsibilities This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Deliver professional, high quality services to utility customers. Complete walk through energy assessments of properties that identify key natural gas and electric saving opportunities (all living space, basement, attic, and exterior perimeter of building). Install energy saving devices including energy efficiency lighting, programmable thermostats and hot water saving devices. Build quick rapport with utility customers. Initiate conversations with customers regarding energy usage. Clearly explain and articulate energy assessment findings to building owner including explanation of energy efficiency rebates. Respond to general utility customer service inquiries and explain other energy rebate offerings and services to customers during home visit (Smartmeter, Refrigerator/Freezer Recycling, Lighting and appliance rebate programs, on-bill financing, etc.) This could include showing customers short videos on Utility company websites or helping them sign into their utility account online. Assist Marketing team as directed in with participation in larger trade show and seminar events. Actively identify and recommend ways to improve program operations and delivery. Continuously drive improvements in quality, customer satisfaction and productivity. Accurately complete and maintain all required paperwork, records and documents, etc. Follow and comply with all safety and work rules and regulations. Conduct inventory counts and submit inventory reports as requested by management. Assure the cleanliness and organization of Franklin Energy warehouse locations and fleet vehicle parking areas by regularly assisting with the cleaning and organization of those areas - this includes proper storage of product and recycling materials, if applicable. Assure assigned fleet vehicles have all safety products located within and attached to the vehicle, and that the vehicles are kept clean and orderly. Perform routine vehicle safety inspections and submit inspection and maintenance reports to management upon request. Education and Experience 2-year Associates degree or equivalent experience One of the following: Residential building construction Heating and Air Conditioning System install, sales or service Other energy efficiency designations or certificates including: Advanced Home Energy Professional (HEP) Building Analyst Envelope Professional Residential Building Envelope Whole Hose Air Leakage Controller Installer Heating Air Conditioning and Heat Pump Air sealing and building insulation experience Customer Interview & Sit Down - articulate findings and recommendations BPI Fundamentals or above is a requirement Two years of previous related work experience 1-2 years of experience in marketing, community organizing, or a related field - Preferred Required Skills, Knowledge and Abilities Strong interpersonal, interviewing and communication skills. Must be able to handle a wide work variety and work in a fast-paced environment. Strong data entry skills in entering information in tracking systems/databases. Home Energy Specialist: - Building Science & HVAC - Assessment and Visual Inspection - Customer Interview & Sit Down - articulate findings and recommendations - BPI Fundamentals or above is a requirement Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload. Proficient in Microsoft Office, specifically Word, Excel and Outlook. Ability to communicate effectively, both verbally and in writing with customers, clients and employees. Knowledge of mathematical concepts such as fractions, percentages and ratios. Reliable transportation Licenses & Certifications Valid driver's license Travel Requirements Willingness to travel less than 75% of the time. Physical Demands and Work Environment Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls Ability to lift up to 40 pounds Noise Level is typically moderate Employee could be exposed to fumes and/or airborne particles and risk of potential shock Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position. An Equal Opportunity Employer
