BAYADA Home Health Care
Pennsauken, New Jersey
BAYADA Home Health Care is currently seeking a Part Time Admissions Coordinator to join our Hospice Triage Services team for Weekend Coverage. POSITION SUMMARY: The Admission Coordinator (AC) is responsible for receiving and coordinating hospice referrals from physicians, hospitals, facilities, and other community resources. The AC coordinates all hospice referrals and is the lead coordinator of all client referral/admissions activity. This role collaborates with different departments to obtain necessary billing and clinical preadmission information and build effective working relationships within the work group to benefit our clients and referral sources. The position works with and supports the families and clients directly at the beginning of their hospice experience, which may include explaining benefits, coordinating care, and sharing knowledge about the services provided. The AC will positively impact the experiences of our clients and families, as well as increase our response time to referral sources, all while creating a team environment between sales and operations. MINIMUM QUALIFICATIONS: Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability. Four (4) year college degree. Minimum two (2) years of experience and/or training with hospice. Experience in a medical office environment, customer service role, and intake or inside sales experience are preferred. Licensed Practical Nurse (LPN) certification is preferred but not required. Has a positive attitude and willingness to learn throughout employment. Self-starter with excellent verbal and written communication skills. Ability to work in a demanding, high-stress environment. Sit, stand, bend, lift, and move intermittently and be able to lift at least 25 lbs. Move equipment and supplies necessary for job functions. Abide by all occupational safety and bloodborne pathogen protocols to minimize illness and/or injury and exposure to infectious and communicable diseases, chemicals, and repetitive motions. Demonstrates confidence to openly discuss the benefits of hospice and obstacles one may have when choosing hospice. Possesses a high sense of integrity, negotiation, advanced customer service skills, and effective organizational and interpersonal skills. Ability to work collaboratively with clinical, sales, and non-clinical staff members. Ability to work with outside physician offices, hospitals, and facility Administrators to coordinate client start of care. Learn and utilize HCHB, including hospice workflow tasks. Ability to think critically and manage multiple tasks and priorities at any given time. Willingness to learn hospice regulatory standards related to job-specific duties, including but not limited to hospice Medicare Conditions of Participation, etc. Extensive knowledge of hospice benefits, services and philosophy, phone etiquette, thoughtfulness, and initiative to obtain and relay information correctly and efficiently. Demonstrate effective communication skills working with the hospice program's clinical/ops team, sales team, referral sources, physicians, nurses, clinical management, and other healthcare personnel. High attention to detail and a willingness to assist the daily operations in all applicable methods and practices. Cope with work involving ill, disabled, and dying clients. Proficient in Microsoft Office Suite (including Excel and Teams). Ability to read, write and effectively communicate in English. PRIMARY RESPONSIBILITIES: Demonstrate and communicate the core values of BAYADA Home Health Care and The BAYADA Way. Develop working knowledge of BAYADA's mission, services, people, organization, policies and procedures. Ensure all activities performed align with the hospice leadership team. Serve as the lead coordinator for client pre-admission activities and is responsible for all aspects associated with the referral management processing of hospice referrals from physicians, hospitals, facilities, and other community sources. Coordinate BAYADA hospice services with referral sources, insurance companies, clients, and families. Process client referrals, coordinate client admissions, collaborate closely with hospice branch operations and sales team, and enter client admission data after all hospice requirements have been met and documented. Collaborate with different BAYADA functional offices to obtain necessary billing information, clinical information, referral source/account preferences, and build effective working relationships within the work group for the benefit of our clients. Perform an initial screening/verification of benefits according to Medicare, Medicaid, and third-party payor guidelines, coordinate equipment with contracted vendors, and gather supporting information and/or documents pertinent to client admission to the program. Ensure that operations remain in accordance with BAYADA policies and procedures, and applicable local, state, and federal regulations. Accept all new referral calls and monitor all referral fax lines and portals. Contact the client and family, liaison and/or Program Manager, referral source, and branch staff within one (1) hour of the referral. Enter all information gathered accurately into HCHB. Contact the insurance company for eligibility and authorization. Obtain sufficient client and insurance information to confirm the hospice service line. Perform an initial screening to determine suitability for admission to Hospice care according to Medicare, Medicaid, and third-party payer guidelines. Maintain discretion, as the position could be exposed to highly confidential information. Explain benefits to families and clients directly at the beginning of their hospice experience, working with and supporting them. Coordinate care and share knowledge about the services provided and hospice philosophy with the clients and their families. Positively impact the experiences of our clients and families, increase our response time to referral sources, and create a team environment between sales and operations. Confirm the benefit period and explain hospice services, benefits, and philosophy to clients, family members, and significant others. Ensure maximum reimbursement through initial payer source, benefits, eligibility verification, and authorization processes. Provide accurate insurance and admission information to admission staff to ensure appropriate disclosure of rights and responsibilities, financial liabilities, and benefit plan details to clients and their families. Completes required payer source verification forms. Schedule an appointment with the client and family for a hospice informational meeting. Secures a hospice order for evaluation/admission. Confirm and obtain Do Not Resuscitate. Coordinate hospice durable medical equipment/ comfort kits in place upon client arrival and with hospital staff upon discharge to ensure a smooth transition for the client when arriving home. Confirm and audit client charts in HCHB, ensuring all necessary documents are signed, dated, and uploaded to HCHB. Participate as a member of the marketing team by following up on pending referrals, developing and maintaining positive relationships with referral sources, and assisting in developing strategies and plans for site and company growth. Provide the Billing Coordinator, or designee, with insurance and billing documentation, client location, and client level of care as needed for final confirmation prior to admission. Maintain communication with pending clients, families, and referral sources and routinely follow the progress of any non-admissions. Participate in the service office morning stand-up calls. Ensure operations remain in accordance with BAYADA policies and procedures, and applicable local, state, and federal regulations. Attend in-services and continuing education programs when appropriate and assigned. Remain current on innovations, developments, new procedures, and techniques as they may pertain to referral information. Promote BAYADA's philosophy, mission statement, and administrative policies to ensure quality of care. Maintain client and staff privacy and confidentiality pursuant to the HIPAA Privacy Final Rule. Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff. Perform related duties, or as required or requested by supervisor. Why you'll love BAYADA: BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business. Check out our blog: Paid Weekly Base Pay: $20-23/ hour depending on qualifications As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here . BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex . click apply for full job details
BAYADA Home Health Care is currently seeking a Part Time Admissions Coordinator to join our Hospice Triage Services team for Weekend Coverage. POSITION SUMMARY: The Admission Coordinator (AC) is responsible for receiving and coordinating hospice referrals from physicians, hospitals, facilities, and other community resources. The AC coordinates all hospice referrals and is the lead coordinator of all client referral/admissions activity. This role collaborates with different departments to obtain necessary billing and clinical preadmission information and build effective working relationships within the work group to benefit our clients and referral sources. The position works with and supports the families and clients directly at the beginning of their hospice experience, which may include explaining benefits, coordinating care, and sharing knowledge about the services provided. The AC will positively impact the experiences of our clients and families, as well as increase our response time to referral sources, all while creating a team environment between sales and operations. MINIMUM QUALIFICATIONS: Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability. Four (4) year college degree. Minimum two (2) years of experience and/or training with hospice. Experience in a medical office environment, customer service role, and intake or inside sales experience are preferred. Licensed Practical Nurse (LPN) certification is preferred but not required. Has a positive attitude and willingness to learn throughout employment. Self-starter with excellent verbal and written communication skills. Ability to work in a demanding, high-stress environment. Sit, stand, bend, lift, and move intermittently and be able to lift at least 25 lbs. Move equipment and supplies necessary for job functions. Abide by all occupational safety and bloodborne pathogen protocols to minimize illness and/or injury and exposure to infectious and communicable diseases, chemicals, and repetitive motions. Demonstrates confidence to openly discuss the benefits of hospice and obstacles one may have when choosing hospice. Possesses a high sense of integrity, negotiation, advanced customer service skills, and effective organizational and interpersonal skills. Ability to work collaboratively with clinical, sales, and non-clinical staff members. Ability to work with outside physician offices, hospitals, and facility Administrators to coordinate client start of care. Learn and utilize HCHB, including hospice workflow tasks. Ability to think critically and manage multiple tasks and priorities at any given time. Willingness to learn hospice regulatory standards related to job-specific duties, including but not limited to hospice Medicare Conditions of Participation, etc. Extensive knowledge of hospice benefits, services and philosophy, phone etiquette, thoughtfulness, and initiative to obtain and relay information correctly and efficiently. Demonstrate effective communication skills working with the hospice program's clinical/ops team, sales team, referral sources, physicians, nurses, clinical management, and other healthcare personnel. High attention to detail and a willingness to assist the daily operations in all applicable methods and practices. Cope with work involving ill, disabled, and dying clients. Proficient in Microsoft Office Suite (including Excel and Teams). Ability to read, write and effectively communicate in English. PRIMARY RESPONSIBILITIES: Demonstrate and communicate the core values of BAYADA Home Health Care and The BAYADA Way. Develop working knowledge of BAYADA's mission, services, people, organization, policies and procedures. Ensure all activities performed align with the hospice leadership team. Serve as the lead coordinator for client pre-admission activities and is responsible for all aspects associated with the referral management processing of hospice referrals from physicians, hospitals, facilities, and other community sources. Coordinate BAYADA hospice services with referral sources, insurance companies, clients, and families. Process client referrals, coordinate client admissions, collaborate closely with hospice branch operations and sales team, and enter client admission data after all hospice requirements have been met and documented. Collaborate with different BAYADA functional offices to obtain necessary billing information, clinical information, referral source/account preferences, and build effective working relationships within the work group for the benefit of our clients. Perform an initial screening/verification of benefits according to Medicare, Medicaid, and third-party payor guidelines, coordinate equipment with contracted vendors, and gather supporting information and/or documents pertinent to client admission to the program. Ensure that operations remain in accordance with BAYADA policies and procedures, and applicable local, state, and federal regulations. Accept all new referral calls and monitor all referral fax lines and portals. Contact the client and family, liaison and/or Program Manager, referral source, and branch staff within one (1) hour of the referral. Enter all information gathered accurately into HCHB. Contact the insurance company for eligibility and authorization. Obtain sufficient client and insurance information to confirm the hospice service line. Perform an initial screening to determine suitability for admission to Hospice care according to Medicare, Medicaid, and third-party payer guidelines. Maintain discretion, as the position could be exposed to highly confidential information. Explain benefits to families and clients directly at the beginning of their hospice experience, working with and supporting them. Coordinate care and share knowledge about the services provided and hospice philosophy with the clients and their families. Positively impact the experiences of our clients and families, increase our response time to referral sources, and create a team environment between sales and operations. Confirm the benefit period and explain hospice services, benefits, and philosophy to clients, family members, and significant others. Ensure maximum reimbursement through initial payer source, benefits, eligibility verification, and authorization processes. Provide accurate insurance and admission information to admission staff to ensure appropriate disclosure of rights and responsibilities, financial liabilities, and benefit plan details to clients and their families. Completes required payer source verification forms. Schedule an appointment with the client and family for a hospice informational meeting. Secures a hospice order for evaluation/admission. Confirm and obtain Do Not Resuscitate. Coordinate hospice durable medical equipment/ comfort kits in place upon client arrival and with hospital staff upon discharge to ensure a smooth transition for the client when arriving home. Confirm and audit client charts in HCHB, ensuring all necessary documents are signed, dated, and uploaded to HCHB. Participate as a member of the marketing team by following up on pending referrals, developing and maintaining positive relationships with referral sources, and assisting in developing strategies and plans for site and company growth. Provide the Billing Coordinator, or designee, with insurance and billing documentation, client location, and client level of care as needed for final confirmation prior to admission. Maintain communication with pending clients, families, and referral sources and routinely follow the progress of any non-admissions. Participate in the service office morning stand-up calls. Ensure operations remain in accordance with BAYADA policies and procedures, and applicable local, state, and federal regulations. Attend in-services and continuing education programs when appropriate and assigned. Remain current on innovations, developments, new procedures, and techniques as they may pertain to referral information. Promote BAYADA's philosophy, mission statement, and administrative policies to ensure quality of care. Maintain client and staff privacy and confidentiality pursuant to the HIPAA Privacy Final Rule. Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff. Perform related duties, or as required or requested by supervisor. Why you'll love BAYADA: BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business. Check out our blog: Paid Weekly Base Pay: $20-23/ hour depending on qualifications As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here . BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex . click apply for full job details
Partners Bank
Portsmouth, New Hampshire
Market Manager I Department: Branch Administration/Sales Development Reports to: Branch Administrator Supervises: Assistant Branch Manager and support staff Status: Full-Time / Exempt / On-site Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Market Manager I: The Market Manager I is responsible for the administration of a small branch or satellite office including sales, service, operations, lending, deposit generation, customer service, compliance, safety and security. Develop new business activity and deposit growth through participation in business development calls. Achieve individual and branch goals sales, referrals and retention of existing account relationships. Support and promotes the Bank's Customer Care Commitment by consistently providing a superior level of service. Job Requirements for the Market Manager I: Three to five years prior related job experience in a financial institution, preferably a banking institution. Related job experience to include: Branch Management, Consumer Lending and Sales. Excellent customer relations skills in order to sell and cross sell bank deposit and loan products. Strong communication and interpersonal skills to effectively deal with customers, coworkers and others. Detail oriented with solid organizational skills. Must be goal driven and able to adapt to change. Specific Job Functions for the Market Manager I: Sales & Service: Develop and manage an outside calling program focused on generating new business customers, and retaining and growing existing customer relationships Maintain a schedule that allocates sufficient time between in branch activities and outside business development in order to achieve assigned goals Uncover opportunities and provides customers with appropriate products and services that meet their needs Coach and mentor staff to develop their sales and service skills Manages staff's sales activities to support the Bank's sales and referral goals Operations & Control: Oversee the general operation of the branch to ensure ongoing compliance with company policies, procedures, security and various governmental regulations (i.e., OFAC, HMDA, Flood, GLBA, Bank Secrecy, CIP/CDD, etc.) Responsible for ensuring branch audit and security requirements are met Community Involvement: Represent the bank at various community events Maintain professional memberships in local civic, business and community organizations to enhance the Bank's market presence Encourage staff participation in community activities Management: Provide leadership, supervision, coaching and mentoring to staff Assist in the administration of various Human Resource programs (i.e., performance evaluations, hiring, disciplinary documentation, etc.) This Job Description for the Market Manager I describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature indicates that you have read this Job Description and understand the essential functions and qualifications for the job. Our generous benefits are listed on our website: Partners.Bank/about/careers/ PI97dc9191fb3c-6477
Market Manager I Department: Branch Administration/Sales Development Reports to: Branch Administrator Supervises: Assistant Branch Manager and support staff Status: Full-Time / Exempt / On-site Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Market Manager I: The Market Manager I is responsible for the administration of a small branch or satellite office including sales, service, operations, lending, deposit generation, customer service, compliance, safety and security. Develop new business activity and deposit growth through participation in business development calls. Achieve individual and branch goals sales, referrals and retention of existing account relationships. Support and promotes the Bank's Customer Care Commitment by consistently providing a superior level of service. Job Requirements for the Market Manager I: Three to five years prior related job experience in a financial institution, preferably a banking institution. Related job experience to include: Branch Management, Consumer Lending and Sales. Excellent customer relations skills in order to sell and cross sell bank deposit and loan products. Strong communication and interpersonal skills to effectively deal with customers, coworkers and others. Detail oriented with solid organizational skills. Must be goal driven and able to adapt to change. Specific Job Functions for the Market Manager I: Sales & Service: Develop and manage an outside calling program focused on generating new business customers, and retaining and growing existing customer relationships Maintain a schedule that allocates sufficient time between in branch activities and outside business development in order to achieve assigned goals Uncover opportunities and provides customers with appropriate products and services that meet their needs Coach and mentor staff to develop their sales and service skills Manages staff's sales activities to support the Bank's sales and referral goals Operations & Control: Oversee the general operation of the branch to ensure ongoing compliance with company policies, procedures, security and various governmental regulations (i.e., OFAC, HMDA, Flood, GLBA, Bank Secrecy, CIP/CDD, etc.) Responsible for ensuring branch audit and security requirements are met Community Involvement: Represent the bank at various community events Maintain professional memberships in local civic, business and community organizations to enhance the Bank's market presence Encourage staff participation in community activities Management: Provide leadership, supervision, coaching and mentoring to staff Assist in the administration of various Human Resource programs (i.e., performance evaluations, hiring, disciplinary documentation, etc.) This Job Description for the Market Manager I describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature indicates that you have read this Job Description and understand the essential functions and qualifications for the job. Our generous benefits are listed on our website: Partners.Bank/about/careers/ PI97dc9191fb3c-6477
