29 jobs found

Imagine going to work knowing that what you do each day positively influences the lives of people and communities. As the nation's leading nonprofit organization committed to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of San Francisco offers more than just a job we offer you a career with a future and the chance to make a lasting difference in your community. At the Y, you can discover your passion and a lifelong career helping to solve some of the nation's most pressing social issues. About the Job The Membership Associate is responsible for creating and nurturing a seamless and meaningful YMCA member experience from the first point of contact with the Y to daily engagement of current members. The candidate demonstrates the Y's core values of caring, honesty, respect, and responsibility and implements the Y's Member Engagement Principles of welcome, connect, support, and invite during all member and guest interactions. They connect YMCA members with available resources virtually or in the branch. The candidate is expected to maintain general knowledge of the facility, programs, and activities of the Y and provides service and information to members while creating a safe environment for all. Salary range: $18.50 to $22.00 per hour Minimum Qualifications Minimum 18 years of age Schedule: Monday to Friday from 5:15 am - 1:45 pm High school diploma or equivalent Must be available weekdays and/or weekends Must be available mornings, afternoons, and/or evenings Computer literacy and knowledge of Office 365 Current YMCA-approved CPR and First Aid certification Preferred Qualifications Experience with Salesforce Bilingual skills in Spanish, Cantonese, and/or Mandarin All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors. Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records. Benefits Comprehensive health benefits - medical and dental plans for full-time employees Retirement benefits - 12% employer contribution after completion of eligibility requirements Employee Assistance Program for all employees Commuter Benefits via pre-tax payroll deductions Flexible Spending Account - Medical and Dependent Care on a pre-tax basis Use of YMCA of San Francisco Fitness facilities Paid time off benefits for part-time and full-time employees upon completion of eligibility requirements Training and staff development for all employees

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Work with the agent to establish and meet marketing goals. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Maintain a strong work ethic with a total commitment to success each and every day.As an Agent Team Member, you will receive... Salary plus commission/bonus Growth potential/Opportunity for advancement within my office Compensation: $40, 000 to $50,000 starting rate plus bonuses Requirements Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Interest in marketing products and services based on customer needs Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Able to learn computer functions Experience in a variety of computer applications, particularly Windows Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Ability to make presentations to potential customers Achieve mutually agreed upon marketing goals Provide timely and thorough activity reports to agent Experience in marketing Ability to conduct interviews in the office Ability to assess customer needs and conduct effective interviews Ability to effectively relate to a customer Bilingual - Spanish preferred Property and Casualty license 440 or 220 If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Job Requirements: Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Interest in marketing products and services based on customer needs Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Able to learn computer functions Experience in a variety of computer applications, particularly Windows Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Ability to make presentations to potential customers Achieve mutually agreed upon marketing goals Provide timely and thorough activity reports to agent Experience in marketing Ability to conduct interviews in the office Ability to assess customer needs and conduct effective interviews Ability to effectively relate to a customer Bilingual - Spanish preferred Property and Casualty license (must be able to obtain)

Full Time Store Management Woodbridge, VA, US Requisition ID: 2270 2nd Ave Thrift Stores have been dedicated to bringing its customers the best value and quality in second-hand clothing, household goods and collectibles since 1959. We have provided millions of dollars to charities by purchasing our merchandise through their collection efforts. The Store Operations Manager - Production is in integral part of the 2nd Ave Thrift Stores Leadership Team by supporting the Operations side of the discount retail business. Operations is the heart of each of our stores. If things are not running well behind the scenes in the back room, the entire operation will suffer. As our Store Operations Manager - Production, you will ensure accurate pricing, rack organization and presentation, upkeep of merchandising protocols and standards, seasonal product storage, efficient and productive workflow as well as a clean and safe workspace. Your Characteristics: High Energy Self-Starter Detail Oriented Thrive in a fast-paced environment Familiar with high piece count inventory management and sales Adaptability to constantly changing retail industry Ability to work within strict time frames and resolute deadlines Team Motivated 6+ months experience leading a team Comfortable presenting information and delegating duties Enjoy mathematics Proficient with Microsoft Word, Excel and PowerPoint Open Availability including Evenings and Weekends Read, write and speak English fluently Spanish Bilingual highly preferred but not required Your Responsibilities: Ensure retail store performance meets financial targets and key metrics based on annual and quarterly budgets(s). Manage merchandise condition, output volume, spread of prices and seasonal storage. Plan, prioritize, schedule, assign and direct work of the team, adjusting as needed, to achieve sales, production, labor efficiency, and profit objectives. Oversee quality control checks throughout all production stages; during production, prior to rolling, on the floor and at recycle off the floor. Continually monitor and set the pace, leading by example and completing quality control checking with side-by-side employee involvement to observe, assess, coach, and counsel performance. Maintain a respectful core values-driven workplace using open communication tools to convert team member input into meaningful action. Likewise address complaints and resolve issues consistent with our values, policies and procedures; providing recognition and candid feedback. Recognize and develop associates with leadership potential. Interview potential external and internal candidates for an efficient and positive team. Train in General Retail Store Manager Responsibilities. Expect to grow within the company. Maintain confidentiality of sensitive information. Proactively promote and manage Loss Prevention and Safety to Protect company assets, associates and information. Minimum Qualifications: Previous Supervisor Experience Experience in a fast-paced work environment High School Diploma required 18 years of age or older #zr PI

Bilingual Wireless Retail Sales Associate - Hiring Immediately Unlimited PCS Inc. $10.00 - $17.00 per hour including base pay and commissions Bilingual Sales Associates (MA & PA) work as a member of a Retail Team of Experts to bring the Metro by T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Bilingual Sales Associates immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. Bilingual Sales Associates continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Bilingual Sales Associate , you will be required to successfully complete new employee training. About Unlimited PCS Inc. Unlimited PCS is a growing Metro by T-Mobile Authorized Dealer with several locations in Georgia, Colorado, North Carolina, Pennsylvania, Massachusetts, New Jersey, and Texas. Our growth is fueled by our two passions; A dedication to providing world class customer service and providing a positive work environment that allows our employees to thrive and grow. You will be Exploring the needs of every customer and recommend the best Metro by T-Mobile products and services that meet the customer's expectations Providing the customer with the best in-store experience Demonstrating our various wireless devices and accessories to our customers Working in a team environment to find personalized solutions for each customer Completing all Metro by T-Mobile online and in-store trainings Marketing in nearby communities and shopping centers via various methods and becoming a brand ambassador of Metro by T-Mobile Executing daily store operations and procedures What we are looking for Bilingual Competitive and driven in a fast-paced sales environment Must be 18 years or older and have a High School diploma or equivalent Team player No wireless experience? No worries! All you need is some form of hospitality experience. Must have outstanding people and communication skills Wireless experience is a plus Must have reliable transportation to travel to other stores nearby Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. Effective at balancing customer needs and performance goals. 6 months of customer service and/or sales experience, Retail environment preferred. What we offer Great base pay and aggressive commission schedule. Constant competition and bonus incentives so you make even more money! Career Advancement Opportunities. We are growing and prefer to promote from within Metro by T-Mobile employee service plan available at a discounted rate Flexible Hours If you think you are ideal for this role and our company, apply today! We have recruiters standing by to speak with you. Unlimited PCS Inc. is an equal opportunity employer. Not Ready to Apply? Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you. Join our Talent Network HOSTED PM21 PI

Overview As a Store Manager ("SM"), you will serve as second-in-command to a team dedicated to making a difference. Whether it's building customer relationships or demonstrating new sales techniques, you will work daily to set an example and become a key contributor in achieving the store's success. While you're helping your team and the business grow, we'll provide you with ongoing and comprehensive training and development programs to take your career to the next level. The health and well-being of our Team Members, their families, and our customers remain a top priority for us. That's why we've taken a number of steps to help maintain a clean and safe environment where Team Members can thrive, and customers can feel safe. Currently, in our stores and Corporate offices, we're practicing social distancing, wearing face coverings (subject to certain exemptions), cleaning frequently, and following state and local requirements as well as Center for Disease Control (CDC) guidelines to help ensure a clean and safe environment for all. As the situation evolves, changes may be made to our practices, in line with state and local mandates as well as CDC-guidelines. Essential Responsibilities Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. Work to grow your store by leveraging business-to-business partnership opportunities, obtaining referrals, participating in and hosting in-store and community events.* Coach and develop Team Members and assist with employee management and training in order to maximize the team's potential. Assist in managing overall store performance by meeting Key Performance Indicators (KPIs) and tracking, analyzing, and training Team Members on various performance reports. Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits. Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge off accounts. Partner with vendors on auctions, vehicle sales, and moving consignment. Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Assist in running the store and day-to-day operations in the absence of the General Manager. Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.* Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels. Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours,** is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.*** Minimum Qualifications High School Diploma or equivalent required Minimum 1-2 years of key holder, supervisory, and management experience Excellent verbal and written communication skills Ability to work phone, Point of Sale, Microsoft Office, and other systems Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated) Must be at least 19 years of age Ability to successfully pass a criminal background check required, including motor vehicle report, and other background checks as required, (certain state and local applicant exemptions may apply) Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard. Preferred Qualifications Associate degree or higher Leadership in a sales or customer service-oriented position Experience in retail, sales, or financial industry Bilingual English/Spanish is a plus and may be required for certain locations Learn More About Us The TMX Finance® Family of Companies ("the Company") is one of the largest consumer specialty finance organizations in the United States. With companies that include TitleMax®, TitleBucks®, and InstaLoan®, the Company provides a diversified product offering. These companies are represented nationwide and their growth has launched a wealth of career opportunities in both our stores and at our corporate offices. If you are looking for a dynamic career with significant earning potential and advancement opportunities, you've come to the right place. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. * The ability to perform these tasks is required for the position, however, in-store/office events/gatherings, community events, and certain errands outside of the store and office are on hold until further notice due to the COVID-19 pandemic. **Limited Sunday hours may be required during certain times of the year (i.e., the holiday season) at the Company's discretion. ***Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements due to the COVID-19 pandemic. All TMX Finance® Family of Companies Are Equal Opportunity Employers.

Overview As a Store Manager ("SM"), you will serve as second-in-command to a team dedicated to making a difference. Whether it's building customer relationships or demonstrating new sales techniques, you will work daily to set an example and become a key contributor in achieving the store's success. While you're helping your team and the business grow, we'll provide you with ongoing and comprehensive training and development programs to take your career to the next level. The health and well-being of our Team Members, their families, and our customers remain a top priority for us. That's why we've taken a number of steps to help maintain a clean and safe environment where Team Members can thrive, and customers can feel safe. Currently, in our stores and Corporate offices, we're practicing social distancing, wearing face coverings (subject to certain exemptions), cleaning frequently, and following state and local requirements as well as Center for Disease Control (CDC) guidelines to help ensure a clean and safe environment for all. As the situation evolves, changes may be made to our practices, in line with state and local mandates as well as CDC-guidelines. Essential Responsibilities Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. Work to grow your store by leveraging business-to-business partnership opportunities, obtaining referrals, participating in and hosting in-store and community events.* Coach and develop Team Members and assist with employee management and training in order to maximize the team's potential. Assist in managing overall store performance by meeting Key Performance Indicators (KPIs) and tracking, analyzing, and training Team Members on various performance reports. Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits. Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge off accounts. Partner with vendors on auctions, vehicle sales, and moving consignment. Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Assist in running the store and day-to-day operations in the absence of the General Manager. Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.* Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels. Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours,** is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.*** Minimum Qualifications High School Diploma or equivalent required Minimum 1-2 years of key holder, supervisory, and management experience Excellent verbal and written communication skills Ability to work phone, Point of Sale, Microsoft Office, and other systems Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated) Must be at least 19 years of age Ability to successfully pass a criminal background check required, including motor vehicle report, and other background checks as required, (certain state and local applicant exemptions may apply) Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard. Preferred Qualifications Associate degree or higher Leadership in a sales or customer service-oriented position Experience in retail, sales, or financial industry Bilingual English/Spanish is a plus and may be required for certain locations Learn More About Us The TMX Finance® Family of Companies ("the Company") is one of the largest consumer specialty finance organizations in the United States. With companies that include TitleMax®, TitleBucks®, and InstaLoan®, the Company provides a diversified product offering. These companies are represented nationwide and their growth has launched a wealth of career opportunities in both our stores and at our corporate offices. If you are looking for a dynamic career with significant earning potential and advancement opportunities, you've come to the right place. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. * The ability to perform these tasks is required for the position, however, in-store/office events/gatherings, community events, and certain errands outside of the store and office are on hold until further notice due to the COVID-19 pandemic. **Limited Sunday hours may be required during certain times of the year (i.e., the holiday season) at the Company's discretion. ***Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements due to the COVID-19 pandemic. All TMX Finance® Family of Companies Are Equal Opportunity Employers.

Description: Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life , and Solution Selling techniques . This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This position will also assist the store management team in supervising store activities. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop's unique guest benefits: new title reservations program and Power Up Rewards guest loyalty program. Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Assist with supervising Game Advisors to achieve optimum guest service at all times and ensure that world‐class guest service is consistently provided. Provide timely and appropriate feedback to the Assistant Store Leader concerning staff performance and address as directed. Assist the Assistant Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store. Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system Ensure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines Check shipments for discrepancies/shortages and record any discrepancies in the POS system Visually inspect associates' and managers' packages and/or belongings at store closing or at the end of a shift Supervise and delegate tasks to Game Advisors in absence of management Verify Game Advisors' hours worked for the week and accurately close out the payroll week in absence of management. RELATED COMPETENCIES Building Guest Loyalty - Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Guest Focus - Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns Delegating Responsibility ­- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents At least 1 year of retail sales, guest service, and/or management experience required High school diploma or GED required Video game knowledge preferred • Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to work alone and move throughout the store unassisted for up to 10 hours Must have transportation to make bank deposits as required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Proficient guest service skills Ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred Ability to work in a fast-paced, rapidly changing environment Ability to operate POS computer system and properly complete required paperwork Working understanding of basic math functions (add, subtract, multiply, divide) Working knowledge of alphabetizing Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner Proficient problem solving skills and judgment abilities Proficient ability to carry out instructions furnished in written, oral or diagram form Ability to deliver bank deposits according to loss prevention safety guidelines Ability to work extended hours/days as necessary, including Sundays Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

Description: SUMMARY Working with direct or close supervision, the Military Guest Advisor delivers consistent world-class guest service experiences using elements of GameStop's Buy-Sell-Trade Model , The Circle of Life and Solution Selling techniques . This position ensures products are easy to see and to buy; sharing product and gaming knowledge; providing a clean, organized environment in which to shop; and providing every guest with outstanding shopping experiences that lead to higher units per transaction, higher guest service scores, higher levels of PowerUp Rewards participation, and generate guest interest in GameStop's growing digital business initiatives. Associate will interact with a supervisor frequently during each work period. With the understanding that satisfying guests and resolving guest service issues is a routine expectation, most non-routine activities will require a supervisor's advance approval. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them. Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally. Promote GameStop's new title reservation program and the PowerUp Rewards guest loyalty program Assist supervisor to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided Adhere to all of GameStop's ESRB policies and procedures Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop's unique guest benefits: new title reservations program and PowerUp Rewards guest loyalty program. Promote GameStop's emerging digital products to guests Respond to guest concerns quickly, effectively and courteously. Request management support as needed to ensure that every guest returns and recommends GameStop to others Demonstrate appreciation for guests by thanking them for their visits and their business Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Show professionalism and enthusiasm by working well with others - deliver great team results Assist the team members with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Assistant Store Leader. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store. Provide a convenient, organized shopping experience by organizing merchandise according to GameStop's merchandising plan Create visual excitement and guest interest by keeping merchandise areas fully stocked and by ensuring that all products are represented on the sales floor Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor Comply with all selling, exchange and refund policies, including check and credit card acceptance procedures Assist in checking shipments for discrepancies/shortages and record any discrepancies in the POS system Recognize potential theft/loss situations and provide personal guest service to deter theft Dust and clean shelves, counters, fixtures, merchandise, and store equipment Organize backroom product, cash wrap back stock product, and store supplies Pick up and discard paper, packing material, and any other debris Demonstrate the behaviors expected of all GameStop associates, including a strong bias for action and drive for results; high levels of maturity and professionalism; providing effective feedback to others, a consistently high service orientation; and commitments to diversity, a respectful workplace, and integrity Adhere to operational procedures and company policies and practices as communicated through the company handbook, procedure manual, Store Support Center and other communications including accurately recording all time worked as required Manage relationships in a manner acceptable to others and to the organization RELATED COMPETENCIES Building Guest Loyalty - Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Guest Focus - Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns Delegating Responsibility ­- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents Must be able to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to move throughout the store unassisted for up to 8 hours Internal applicants must be meeting performance expectations in current position over the last 6 months Working knowledge of computerized cash register system preferred Previous retail or guest service experience preferred Video game knowledge preferred, but not required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Possess outgoing and friendly personality with strong guest service skills Demonstrate clear verbal communication and listening skills, both in person and on the phone, using spoken English; bilingual English/Spanish speaking and writing skills preferred Ability to work in a fast-paced, rapidly changing environment Working ability to operate Point of Sale computer system Possess working mathematical and alphabetizing skills Working ability to complete required paperwork properly Ability to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4, and climb on ladders Ability to move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 8 hours Ability to comprehend and comply with all GameStop policies and procedures including, but not limited to, those related to attendance, confidentiality, conflict of interest, respectful workplace, and ethical responsibilities

Description: SUMMARY Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life , and Solution Selling techniques . This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This position will also assist the store management team in supervising store activities. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop's unique guest benefits: new title reservations program and Power Up Rewards guest loyalty program. Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Assist with supervising Game Advisors to achieve optimum guest service at all times and ensure that world‐class guest service is consistently provided. Provide timely and appropriate feedback to the Assistant Store Leader concerning staff performance and address as directed. Assist the Assistant Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store. Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system Ensure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines Check shipments for discrepancies/shortages and record any discrepancies in the POS system Visually inspect associates' and managers' packages and/or belongings at store closing or at the end of a shift Supervise and delegate tasks to Game Advisors in absence of management Verify Game Advisors' hours worked for the week and accurately close out the payroll week in absence of management. RELATED COMPETENCIES Building Guest Loyalty - Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Guest Focus - Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns Delegating Responsibility ­- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents At least 1 year of retail sales, guest service, and/or management experience required High school diploma or GED required Video game knowledge preferred • Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to work alone and move throughout the store unassisted for up to 10 hours Must have transportation to make bank deposits as required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Proficient guest service skills Ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred Ability to work in a fast-paced, rapidly changing environment Ability to operate POS computer system and properly complete required paperwork Working understanding of basic math functions (add, subtract, multiply, divide) Working knowledge of alphabetizing Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner Proficient problem solving skills and judgment abilities Proficient ability to carry out instructions furnished in written, oral or diagram form Ability to deliver bank deposits according to loss prevention safety guidelines Ability to work extended hours/days as necessary, including Sundays Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

Description: Job Description SUMMARY Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiencesusing elements of GameStop's Buy-Sell-Trade Model, The Circle of Life , and Solution Selling techniques . This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This position will also assist the store management team in supervising store activities. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop's unique guest benefits: new title reservations program and Power Up Rewards guest loyalty program. Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Assist with supervising Game Advisors to achieve optimum guest service at all times and ensure that world‐class guest service is consistently provided. Provide timely and appropriate feedback to the Assistant Store Leader concerning staff performance and address as directed. Assist the Assistant Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store. Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system Ensure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines Check shipments for discrepancies/shortages and record any discrepancies in the POS system Visually inspect associates' and managers' packages and/or belongings at store closing or at the end of a shift Supervise and delegate tasks to Game Advisors in absence of management Verify Game Advisors' hours worked for the week and accurately close out the payroll week in absence of management. RELATED COMPETENCIES Building Guest Loyalty - Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Guest Focus - Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns Delegating Responsibility ­- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents At least 1 year of retail sales, guest service, and/or management experience required High school diploma or GED required Video game knowledge preferred • Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to work alone and move throughout the store unassisted for up to 10 hours Must have transportation to make bank deposits as required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Proficient guest service skills Ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred Ability to work in a fast-paced, rapidly changing environment Ability to operate POS computer system and properly complete required paperwork Working understanding of basic math functions (add, subtract, multiply, divide) Working knowledge of alphabetizing Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner Proficient problem solving skills and judgment abilities Proficient ability to carry out instructions furnished in written, oral or diagram form Ability to deliver bank deposits according to loss prevention safety guidelines Ability to work extended hours/days as necessary, including Sundays Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

Description: SUMMARY Working with direct or close supervision, the Military Guest Advisor delivers consistent world-class guest service experiences using elements of GameStop's Buy-Sell-Trade Model , The Circle of Life and Solution Selling techniques . This position ensures products are easy to see and to buy; sharing product and gaming knowledge; providing a clean, organized environment in which to shop; and providing every guest with outstanding shopping experiences that lead to higher units per transaction, higher guest service scores, higher levels of PowerUp Rewards participation, and generate guest interest in GameStop's growing digital business initiatives. Associate will interact with a supervisor frequently during each work period. With the understanding that satisfying guests and resolving guest service issues is a routine expectation, most non-routine activities will require a supervisor's advance approval. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them. Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally. Promote GameStop's new title reservation program and the PowerUp Rewards guest loyalty program Assist supervisor to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided Adhere to all of GameStop's ESRB policies and procedures Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop's unique guest benefits: new title reservations program and PowerUp Rewards guest loyalty program. Promote GameStop's emerging digital products to guests Respond to guest concerns quickly, effectively and courteously. Request management support as needed to ensure that every guest returns and recommends GameStop to others Demonstrate appreciation for guests by thanking them for their visits and their business Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Show professionalism and enthusiasm by working well with others - deliver great team results Assist the team members with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Assistant Store Leader. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store. Provide a convenient, organized shopping experience by organizing merchandise according to GameStop's merchandising plan Create visual excitement and guest interest by keeping merchandise areas fully stocked and by ensuring that all products are represented on the sales floor Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor Comply with all selling, exchange and refund policies, including check and credit card acceptance procedures Assist in checking shipments for discrepancies/shortages and record any discrepancies in the POS system Recognize potential theft/loss situations and provide personal guest service to deter theft Dust and clean shelves, counters, fixtures, merchandise, and store equipment Organize backroom product, cash wrap back stock product, and store supplies Pick up and discard paper, packing material, and any other debris Demonstrate the behaviors expected of all GameStop associates, including a strong bias for action and drive for results; high levels of maturity and professionalism; providing effective feedback to others, a consistently high service orientation; and commitments to diversity, a respectful workplace, and integrity Adhere to operational procedures and company policies and practices as communicated through the company handbook, procedure manual, Store Support Center and other communications including accurately recording all time worked as required Manage relationships in a manner acceptable to others and to the organization RELATED COMPETENCIES Building Guest Loyalty - Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Guest Focus - Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns Delegating Responsibility ­- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents Must be able to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to move throughout the store unassisted for up to 8 hours Internal applicants must be meeting performance expectations in current position over the last 6 months Working knowledge of computerized cash register system preferred Previous retail or guest service experience preferred Video game knowledge preferred, but not required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Possess outgoing and friendly personality with strong guest service skills Demonstrate clear verbal communication and listening skills, both in person and on the phone, using spoken English; bilingual English/Spanish speaking and writing skills preferred Ability to work in a fast-paced, rapidly changing environment Working ability to operate Point of Sale computer system Possess working mathematical and alphabetizing skills Working ability to complete required paperwork properly Ability to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4, and climb on ladders Ability to move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 8 hours Ability to comprehend and comply with all GameStop policies and procedures including, but not limited to, those related to attendance, confidentiality, conflict of interest, respectful workplace, and ethical responsibilities

Description: SUMMARY Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life , and Solution Selling techniques . This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This position will also assist the store management team in supervising store activities. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop's unique guest benefits: new title reservations program and Power Up Rewards guest loyalty program. Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Assist with supervising Game Advisors to achieve optimum guest service at all times and ensure that world‐class guest service is consistently provided. Provide timely and appropriate feedback to the Assistant Store Leader concerning staff performance and address as directed. Assist the Assistant Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store. Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system Ensure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines Check shipments for discrepancies/shortages and record any discrepancies in the POS system Visually inspect associates' and managers' packages and/or belongings at store closing or at the end of a shift Supervise and delegate tasks to Game Advisors in absence of management Verify Game Advisors' hours worked for the week and accurately close out the payroll week in absence of management. RELATED COMPETENCIES Building Guest Loyalty - Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Guest Focus - Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns Delegating Responsibility ­- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents At least 1 year of retail sales, guest service, and/or management experience required High school diploma or GED required Video game knowledge preferred • Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to work alone and move throughout the store unassisted for up to 10 hours Must have transportation to make bank deposits as required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Proficient guest service skills Ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred Ability to work in a fast-paced, rapidly changing environment Ability to operate POS computer system and properly complete required paperwork Working understanding of basic math functions (add, subtract, multiply, divide) Working knowledge of alphabetizing Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner Proficient problem solving skills and judgment abilities Proficient ability to carry out instructions furnished in written, oral or diagram form Ability to deliver bank deposits according to loss prevention safety guidelines Ability to work extended hours/days as necessary, including Sundays Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

Description: SUMMARY Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life , and Solution Selling techniques . This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This position will also assist the store management team in supervising store activities. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop's unique guest benefits: new title reservations program and Power Up Rewards guest loyalty program. Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Assist with supervising Game Advisors to achieve optimum guest service at all times and ensure that world‐class guest service is consistently provided. Provide timely and appropriate feedback to the Assistant Store Leader concerning staff performance and address as directed. Assist the Assistant Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store. Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system Ensure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines Check shipments for discrepancies/shortages and record any discrepancies in the POS system Visually inspect associates' and managers' packages and/or belongings at store closing or at the end of a shift Supervise and delegate tasks to Game Advisors in absence of management Verify Game Advisors' hours worked for the week and accurately close out the payroll week in absence of management. RELATED COMPETENCIES Building Guest Loyalty - Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Guest Focus - Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns Delegating Responsibility ­- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents At least 1 year of retail sales, guest service, and/or management experience required High school diploma or GED required Video game knowledge preferred • Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to work alone and move throughout the store unassisted for up to 10 hours Must have transportation to make bank deposits as required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Proficient guest service skills Ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred Ability to work in a fast-paced, rapidly changing environment Ability to operate POS computer system and properly complete required paperwork Working understanding of basic math functions (add, subtract, multiply, divide) Working knowledge of alphabetizing Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner Proficient problem solving skills and judgment abilities Proficient ability to carry out instructions furnished in written, oral or diagram form Ability to deliver bank deposits according to loss prevention safety guidelines Ability to work extended hours/days as necessary, including Sundays Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

Overview As a Store Manager ("SM"), you will serve as second-in-command to a team dedicated to making a difference. Whether it's building customer relationships or demonstrating new sales techniques, you will work daily to set an example and become a key contributor in achieving the store's success. While you're helping your team and the business grow, we'll provide you with ongoing and comprehensive training and development programs to take your career to the next level. The health and well-being of our Team Members, their families, and our customers remain a top priority for us. That's why we've taken a number of steps to help maintain a clean and safe environment where Team Members can thrive, and customers can feel safe. Currently, in our stores and Corporate offices, we're practicing social distancing, wearing face coverings (subject to certain exemptions), cleaning frequently, and following state and local requirements as well as Center for Disease Control (CDC) guidelines to help ensure a clean and safe environment for all. As the situation evolves, changes may be made to our practices, in line with state and local mandates as well as CDC-guidelines. Essential Responsibilities Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. Work to grow your store by leveraging business-to-business partnership opportunities, obtaining referrals, participating in and hosting in-store and community events.* Coach and develop Team Members and assist with employee management and training in order to maximize the team's potential. Assist in managing overall store performance by meeting Key Performance Indicators (KPIs) and tracking, analyzing, and training Team Members on various performance reports. Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits. Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge off accounts. Partner with vendors on auctions, vehicle sales, and moving consignment. Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Assist in running the store and day-to-day operations in the absence of the General Manager. Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.* Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels. Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours,** is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.*** Minimum Qualifications High School Diploma or equivalent required Minimum 1-2 years of key holder, supervisory, and management experience Excellent verbal and written communication skills Ability to work phone, Point of Sale, Microsoft Office, and other systems Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated) Must be at least 19 years of age Ability to successfully pass a criminal background check required, including motor vehicle report, and other background checks as required, (certain state and local applicant exemptions may apply) Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard. Preferred Qualifications Associate degree or higher Leadership in a sales or customer service-oriented position Experience in retail, sales, or financial industry Bilingual English/Spanish is a plus and may be required for certain locations Learn More About Us The TMX Finance® Family of Companies ("the Company") is one of the largest consumer specialty finance organizations in the United States. With companies that include TitleMax®, TitleBucks®, and InstaLoan®, the Company provides a diversified product offering. These companies are represented nationwide and their growth has launched a wealth of career opportunities in both our stores and at our corporate offices. If you are looking for a dynamic career with significant earning potential and advancement opportunities, you've come to the right place. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. * The ability to perform these tasks is required for the position, however, in-store/office events/gatherings, community events, and certain errands outside of the store and office are on hold until further notice due to the COVID-19 pandemic. **Limited Sunday hours may be required during certain times of the year (i.e., the holiday season) at the Company's discretion. ***Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements due to the COVID-19 pandemic. All TMX Finance® Family of Companies Are Equal Opportunity Employers.