Position Title: Regional Liaison Location: Pittsburgh, PA 15218, USA Requisition Number: Req Job Description Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities. The Regional Liaison will work with walk-in traffic, as well as provide customer service (phones) at an assigned region. The primary responsibilities are assisting participants and DCWs with inquiries: enrollment and documentation related to the overall Pennsylvania Community HealthChoices Participant-Directed Services program. The Regional Liaison will also be trained and capable of providing training and support for the Tempus Electronic Visit Verification (EVV) solution. Essential Functions Act as a liaison between Participants and/or DCWs and Tempus Respond to Participant and/or DCW inquiries and complaints Provide in-person assistance, either scheduled or ad-hoc, related to F/EA documentation or program related questions Help resolve inaccuracies or discrepancies related to reporting of time worked Work with applicable parties to address and resolve DCW payment issues Respond to issues that have been escalated by Participants and/or DCWs. Assure ongoing compliance with Tempus quality and FMS contract requirements. Must report all suspected incidents of Fraud, Waste, and Abuse to appropriate reporting authority. Competencies Professional, friendly & understanding personality Punctuality and dependability Ability to work efficiently as a team player as well as individually with minimal direction Competent with data entry and basic formula understanding and application Self-motivation Ability to consistently maintain and build positive working relationships Excellent organizational skills Ability to multi-task and meet deadlines Fluency in Spanish or other languages a plus Familiarity with office machines, equipment and software Ability to respect and maintain confidentiality Attention to accuracy and detail Strong interpersonal and analytical skills Experience with Excel and Spreadsheets Preferred Experience Proficiency in Microsoft Office software Call Center and customer service experience highly preferred Bilingual a plus Required Education High School Diploma Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Travel Some travel may be required for this position. Must have a valid driver's license and reliable vehicle to travel within assigned service area. Other Duties Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience. Sign on bonus Referral bonus Work/Life Balance - flexible work schedules Paid time off - 25 days per year for full time staff 14 paid Holidays Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA Basic Life, Short Term and Long-Term Disability On-site gym (Stoughton Location) and wellness initiatives Annual Reviews with merit-based increases Employee Recognition Program Financial Wellness - 403(b) Retirement Plan with matching Continuing Education, Training and Advancement opportunities Work Authorization/Security Clearance All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts. EEO Statement Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job Family: Associate Job Function: Non-Supervisor Pay Type: Hourly Hiring Rate: 20 USD Travel Required: Yes Compensation details: 20-20 Hourly Wage PI3efebd9dbccd-3640
12/06/2025
Full time
Position Title: Regional Liaison Location: Pittsburgh, PA 15218, USA Requisition Number: Req Job Description Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities. The Regional Liaison will work with walk-in traffic, as well as provide customer service (phones) at an assigned region. The primary responsibilities are assisting participants and DCWs with inquiries: enrollment and documentation related to the overall Pennsylvania Community HealthChoices Participant-Directed Services program. The Regional Liaison will also be trained and capable of providing training and support for the Tempus Electronic Visit Verification (EVV) solution. Essential Functions Act as a liaison between Participants and/or DCWs and Tempus Respond to Participant and/or DCW inquiries and complaints Provide in-person assistance, either scheduled or ad-hoc, related to F/EA documentation or program related questions Help resolve inaccuracies or discrepancies related to reporting of time worked Work with applicable parties to address and resolve DCW payment issues Respond to issues that have been escalated by Participants and/or DCWs. Assure ongoing compliance with Tempus quality and FMS contract requirements. Must report all suspected incidents of Fraud, Waste, and Abuse to appropriate reporting authority. Competencies Professional, friendly & understanding personality Punctuality and dependability Ability to work efficiently as a team player as well as individually with minimal direction Competent with data entry and basic formula understanding and application Self-motivation Ability to consistently maintain and build positive working relationships Excellent organizational skills Ability to multi-task and meet deadlines Fluency in Spanish or other languages a plus Familiarity with office machines, equipment and software Ability to respect and maintain confidentiality Attention to accuracy and detail Strong interpersonal and analytical skills Experience with Excel and Spreadsheets Preferred Experience Proficiency in Microsoft Office software Call Center and customer service experience highly preferred Bilingual a plus Required Education High School Diploma Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Travel Some travel may be required for this position. Must have a valid driver's license and reliable vehicle to travel within assigned service area. Other Duties Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience. Sign on bonus Referral bonus Work/Life Balance - flexible work schedules Paid time off - 25 days per year for full time staff 14 paid Holidays Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA Basic Life, Short Term and Long-Term Disability On-site gym (Stoughton Location) and wellness initiatives Annual Reviews with merit-based increases Employee Recognition Program Financial Wellness - 403(b) Retirement Plan with matching Continuing Education, Training and Advancement opportunities Work Authorization/Security Clearance All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts. EEO Statement Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job Family: Associate Job Function: Non-Supervisor Pay Type: Hourly Hiring Rate: 20 USD Travel Required: Yes Compensation details: 20-20 Hourly Wage PI3efebd9dbccd-3640
Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want - apply today! Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You'll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. Primary Responsibilities: Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient *** SPANISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION *** This role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to the caller's health, status and potential plan options. To do this, you'll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller. Required Qualifications: High school diploma or GED 1+ years of customer service experience Spanish proficiency Preferred Qualifications: Prior health care experience UnitedHealth Group is a team of more than 200,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Key Words: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class
08/10/2020
Full time
Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want - apply today! Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You'll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. Primary Responsibilities: Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient *** SPANISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION *** This role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to the caller's health, status and potential plan options. To do this, you'll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller. Required Qualifications: High school diploma or GED 1+ years of customer service experience Spanish proficiency Preferred Qualifications: Prior health care experience UnitedHealth Group is a team of more than 200,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Key Words: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class
Are you looking to be a part of a fast-growing company and work in a goal-oriented but fun environment? Are you passionate about working in a company where opportunities are offered and excellent performance is recognized?
BE a CUSTOMER SERVICE REPRESENTATIVE at a debt settlement company looking to expand its operation in the Bay Area. We advocate consumer financial well-being by providing them with the highest quality and best alternatives and customized solutions for debt relief.
In just a few years, we have enrolled tens and thousands of clients to various debt relief programs and has successfully negotiated an estimated $30 million client debts. Our name is our clients’ guarantee!
We conduct ourselves and our business with the highest ethical and professional standards coupled with compliance to regulations relevant to the debt settlement industry.
The Role:
Primary point of contact for clients enrolled in the company’s debt settlement programs.
Build and maintain strong customer relationship, satisfaction, and retention.
Respond and address clients’ general inquiries or concerns about their program.
Maintain and update client’s information in the company’s Customer Relationship Management (CRM) system
Conduct Welcome call to all assigned new clients
Role Requirements:
Must have a 1-3 years customer service or related work experience
Highly organized with keen attention to details
Self-motivated, problem-solver, and customer-focused
Effective and persuasive communication skills, both written and verbal
Preferably English-Spanish bilingual
What We Offer:
Competitive compensation
401(k) Plan with Employer match contribution
Group Medical Plan
Paid time-off and Sick leave
Paid holidays
Formal training programs
Career growth opportunities
06/20/2020
Full time
Are you looking to be a part of a fast-growing company and work in a goal-oriented but fun environment? Are you passionate about working in a company where opportunities are offered and excellent performance is recognized?
BE a CUSTOMER SERVICE REPRESENTATIVE at a debt settlement company looking to expand its operation in the Bay Area. We advocate consumer financial well-being by providing them with the highest quality and best alternatives and customized solutions for debt relief.
In just a few years, we have enrolled tens and thousands of clients to various debt relief programs and has successfully negotiated an estimated $30 million client debts. Our name is our clients’ guarantee!
We conduct ourselves and our business with the highest ethical and professional standards coupled with compliance to regulations relevant to the debt settlement industry.
The Role:
Primary point of contact for clients enrolled in the company’s debt settlement programs.
Build and maintain strong customer relationship, satisfaction, and retention.
Respond and address clients’ general inquiries or concerns about their program.
Maintain and update client’s information in the company’s Customer Relationship Management (CRM) system
Conduct Welcome call to all assigned new clients
Role Requirements:
Must have a 1-3 years customer service or related work experience
Highly organized with keen attention to details
Self-motivated, problem-solver, and customer-focused
Effective and persuasive communication skills, both written and verbal
Preferably English-Spanish bilingual
What We Offer:
Competitive compensation
401(k) Plan with Employer match contribution
Group Medical Plan
Paid time-off and Sick leave
Paid holidays
Formal training programs
Career growth opportunities
