DMC Detroit Receiving Hospital , Michigan's first Level I Trauma Center, helped pioneer the evolution of emergency medicine and currently has one of the busiest and most well-equipped emergency departments anywhere. The first and largest verified burn center in the state is at Receiving, and it is one of only 43 in the nation. Receiving also offers the state's leading 24/7 hyperbaric oxygen program, Metro Detroit's first certified primary stroke center, and the nationally recognized and accredited DMC Rosa Parks Geriatric Center of Excellence. Job Summary Reporting to the Chief Operating Officer or Chief Nursing Officer along with Perioperative Service Line Leader for a hospital site and with/through subordinate personnel, assumes management responsibility for multiple (2 or more) services, functions, or processes in Perioperative Services. The job frequently has programmatic responsibilities in Nursing. The position is large in scope or impact. Direct reports typically include Directors or Managers at the site level; and, the positions overall responsibility-level to the DMC organization is no lower than a director position. Additionally, the position influences in recommendation, development and implementation policy & procedures; equipment standardization; capital planning; standard work measures; recruitment & retention efforts; process improvement initiatives; and, coordination of the Joint Commission Survey Process. Approves procedures/protocols and/or seeks other departmental approvals, as appropriate. Develops, monitors and revises functional processes. Provides input into the development and revision of organizational structure for function or service. Approves personnel actions, such as hires, fires and disciplines. Ensures the timely completion of performance appraisals. This influence is limited to the site level. Specifically, the position identifies the need for policy development and/or revision, defines policies in collaboration with higher-level management input, goals and objectives. In collaboration with the Chief Operating Officer, Chief Nursing Officer, Chief Finance Officer, and Surgeon in Chief and in cooperation with others in the hospital and DMC System, assists in developing and implementing current to intermediate goals and measures for a major function or multiple/closely-related units, areas or processes. Measures and assesses performance. As requested, assists in long-range goal development. Assists in development of and monitors budget for multiple departments. Monitors activities for and ensures compliance with laws, government regulations, Joint Commission requirements and DMC policies. As directed, implements external and internal audit recommendations. Ensures hospital departments achieve objectives for diversity of their suppliers. BRASSRING IMPORT 8/30/16 Qualifications: 1. Master's degree in Nursing, Business, Health Care Administration or related field. Of two degrees, one must be in Nursing. 2. Seven years of progressively more responsible clinical experience which may be concurrent clinical and/or progressively more responsible management experience. 3. Licensed to practice as a Registered Nurse (RN) in the state of Michigan. Job: Managers and Directors Primary Location: Detroit, Michigan Facility: DMC Receiving Hospital Job Type: Full-time Shift Type: Days Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
03/29/2024
Full time
DMC Detroit Receiving Hospital , Michigan's first Level I Trauma Center, helped pioneer the evolution of emergency medicine and currently has one of the busiest and most well-equipped emergency departments anywhere. The first and largest verified burn center in the state is at Receiving, and it is one of only 43 in the nation. Receiving also offers the state's leading 24/7 hyperbaric oxygen program, Metro Detroit's first certified primary stroke center, and the nationally recognized and accredited DMC Rosa Parks Geriatric Center of Excellence. Job Summary Reporting to the Chief Operating Officer or Chief Nursing Officer along with Perioperative Service Line Leader for a hospital site and with/through subordinate personnel, assumes management responsibility for multiple (2 or more) services, functions, or processes in Perioperative Services. The job frequently has programmatic responsibilities in Nursing. The position is large in scope or impact. Direct reports typically include Directors or Managers at the site level; and, the positions overall responsibility-level to the DMC organization is no lower than a director position. Additionally, the position influences in recommendation, development and implementation policy & procedures; equipment standardization; capital planning; standard work measures; recruitment & retention efforts; process improvement initiatives; and, coordination of the Joint Commission Survey Process. Approves procedures/protocols and/or seeks other departmental approvals, as appropriate. Develops, monitors and revises functional processes. Provides input into the development and revision of organizational structure for function or service. Approves personnel actions, such as hires, fires and disciplines. Ensures the timely completion of performance appraisals. This influence is limited to the site level. Specifically, the position identifies the need for policy development and/or revision, defines policies in collaboration with higher-level management input, goals and objectives. In collaboration with the Chief Operating Officer, Chief Nursing Officer, Chief Finance Officer, and Surgeon in Chief and in cooperation with others in the hospital and DMC System, assists in developing and implementing current to intermediate goals and measures for a major function or multiple/closely-related units, areas or processes. Measures and assesses performance. As requested, assists in long-range goal development. Assists in development of and monitors budget for multiple departments. Monitors activities for and ensures compliance with laws, government regulations, Joint Commission requirements and DMC policies. As directed, implements external and internal audit recommendations. Ensures hospital departments achieve objectives for diversity of their suppliers. BRASSRING IMPORT 8/30/16 Qualifications: 1. Master's degree in Nursing, Business, Health Care Administration or related field. Of two degrees, one must be in Nursing. 2. Seven years of progressively more responsible clinical experience which may be concurrent clinical and/or progressively more responsible management experience. 3. Licensed to practice as a Registered Nurse (RN) in the state of Michigan. Job: Managers and Directors Primary Location: Detroit, Michigan Facility: DMC Receiving Hospital Job Type: Full-time Shift Type: Days Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Job Description: Is it time to make new investments into your career? Join a team that's an industry leader in innovation and invests in you with key product and service offerings, groundbreaking technology, and a premier investment platform. We empower professional growth, flexibility and support thus enabling long-term success for you and our clients. Your desire to grow and learn within the industry will open the door to a career path full of professional rewards. We believe your natural resourcefulness unlocks new opportunities and your communication skill opens customers' minds. We know you will inspire client dedication and engagement to develop long-lasting positive relationships with Fidelity. What to expect As part of the Workplace Planning and Advice outbound and inbound call team, you will start your journey in our multi-stage development to career planning and advice. You will connect with our clients to build effective relationships through calling and engaging warm leads. Guide our inactive and active 401(k) participants through all their available options while introducing them to our services. As you develop relationship building and industry expertise, you'll advance to taking consultative inbound calls from current customers. You will be supported in learning the business and building skills in Fidelity's Relationship Model, our planning culture and how to best leverage technology to help our clients. Our top-quality training resources will ensure you have all the answers you need to provide customers with the best guidance - and to get the results you are striving toward. You are Learning. We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. Prepped with our licensing roadmap, own your success by studying for the exams at an individualized pace with dedication and commitment. You are celebrated. Your achievements will be recognized and celebrated as you progress through your career. Our inclusive culture empowers associates to achieve success while building a supportive network. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work with dedicated time for development activities that go beyond answering customer calls so you can discover advanced planning roles to further your career. The Skills You Bring Outstanding customer relations experience as well as an understanding of a sales process, including customer calling and working with warm leads Knowledge or experience in sales or the consultative relationship process Demonstrate accountability and a goal-oriented mindset Natural curiosity and demonstrated success in asking deeper questions to fully understand the client's situation Ability and flexibility to work in a "hybrid" work setting, both at home and in office Comfortable with technology and ability to navigate multiple systems simultaneously Aptitude to complete FINRA SIE, Series 7 and Series 66 upon hire The Value You Deliver Learn book-management skills and effectively handle leads while utilizing tools i.e. Salesforce Build rapport and open a conversation with Fidelity clients through profiling and utilizing consultative skills during client interactions Introduce 401(k) participants to business partners to have appropriate Investment Solutions conversations Set up targeted appointments while identifying opportunities to address client needs related to products and services Our Investments in You Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 66 Required to obtain within the first 3.5 months Learn More: Dynamic Working (opens in a new tab) Certifications: Series 07 - FINRA, Series 66 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Sales Professional, Customer Account Manager, and Regional Sales Manager and others in the Sales to apply.
03/29/2024
Full time
Job Description: Is it time to make new investments into your career? Join a team that's an industry leader in innovation and invests in you with key product and service offerings, groundbreaking technology, and a premier investment platform. We empower professional growth, flexibility and support thus enabling long-term success for you and our clients. Your desire to grow and learn within the industry will open the door to a career path full of professional rewards. We believe your natural resourcefulness unlocks new opportunities and your communication skill opens customers' minds. We know you will inspire client dedication and engagement to develop long-lasting positive relationships with Fidelity. What to expect As part of the Workplace Planning and Advice outbound and inbound call team, you will start your journey in our multi-stage development to career planning and advice. You will connect with our clients to build effective relationships through calling and engaging warm leads. Guide our inactive and active 401(k) participants through all their available options while introducing them to our services. As you develop relationship building and industry expertise, you'll advance to taking consultative inbound calls from current customers. You will be supported in learning the business and building skills in Fidelity's Relationship Model, our planning culture and how to best leverage technology to help our clients. Our top-quality training resources will ensure you have all the answers you need to provide customers with the best guidance - and to get the results you are striving toward. You are Learning. We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. Prepped with our licensing roadmap, own your success by studying for the exams at an individualized pace with dedication and commitment. You are celebrated. Your achievements will be recognized and celebrated as you progress through your career. Our inclusive culture empowers associates to achieve success while building a supportive network. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work with dedicated time for development activities that go beyond answering customer calls so you can discover advanced planning roles to further your career. The Skills You Bring Outstanding customer relations experience as well as an understanding of a sales process, including customer calling and working with warm leads Knowledge or experience in sales or the consultative relationship process Demonstrate accountability and a goal-oriented mindset Natural curiosity and demonstrated success in asking deeper questions to fully understand the client's situation Ability and flexibility to work in a "hybrid" work setting, both at home and in office Comfortable with technology and ability to navigate multiple systems simultaneously Aptitude to complete FINRA SIE, Series 7 and Series 66 upon hire The Value You Deliver Learn book-management skills and effectively handle leads while utilizing tools i.e. Salesforce Build rapport and open a conversation with Fidelity clients through profiling and utilizing consultative skills during client interactions Introduce 401(k) participants to business partners to have appropriate Investment Solutions conversations Set up targeted appointments while identifying opportunities to address client needs related to products and services Our Investments in You Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 66 Required to obtain within the first 3.5 months Learn More: Dynamic Working (opens in a new tab) Certifications: Series 07 - FINRA, Series 66 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Sales Professional, Customer Account Manager, and Regional Sales Manager and others in the Sales to apply.
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might be the right opportunity for you This first-of-its-kind experience supercharges your early career and growth at Fidelity with personalized support, knowledgeable career guides and celebration of your achievements, while learning about Fidelity and building skills and experiences. In this role, you will assist our clients with a broad range of needs including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades. Would you like to learn more about the Customer Relationship Advocate position? Take our virtual experience and learn what it is like to work in this role. Click here (opens in a new tab) to experience what it is like to work in this role What to expect As a new CRA, you'll learn about the financial services industry, develop your skills, and gain new experiences. First four months, prepare to become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 and 63 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time, with readily available resources that you can take advantage of including licensing coaches and group workshops. These exams can be challenging but we are here to help! Subsequent months, begin taking customer calls with increasing complexity over time to develop and hone your skills. Engage in dedicated time each week to connect and refuel - by exploring the career center, networking with colleagues, taking online classes, and more! As you gain confidence and develop proficiency serving customers, get more variety in your work week by spending time building advanced skills aligned with the next role that interests you. Advantages of our career development experience You are learning. We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. Prepped with our licensing roadmap, own your success by studying for the exams at an individualized pace with dedication and commitment. You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience. Our inclusive culture empowers associates to achieve success while building a supportive network. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work with dedicated time for development activities and doing work that goes beyond answering customer calls so you can discover the next step in your career. As you continue to grow, you can become eligible for career mobility opportunities. The Skills You Bring Desire to establish rapport and relationships with customers and the team through effective communication Experience in customer service, call center, or financial services preferred A strong interest in financial services Exceptional Problem-solving skills and a demonstrated history of overcoming academic or professional challenges Ability and flexibility to work in a "hybrid" work setting, both at home and in office Comfortable with technology and ability to navigate multiple systems simultaneously Ability to handle different types of situations, emotions and conversations driving towards a resolution suitable for all Aptitude to complete our industry-leading paid development experience will fully prepare you to engage with customers while taking the SIE, Series 7 Top Off and Series 63 exams Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision-making The Value You Deliver Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction Service varied customer needs, including balance inquiries, money movement, trading, and more Answer questions and provide resources to deepen client understanding and build confidence Our Investments in You Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 63 Required to obtain within the first 3.5 months Learn More: Dynamic Working (opens in a new tab) Certifications: Series 07 - FINRA, Series 63 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Accountant, Payroll Specialist, and Field Client Relationship Manager and others in the Accounting and Finance to apply.
03/29/2024
Full time
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might be the right opportunity for you This first-of-its-kind experience supercharges your early career and growth at Fidelity with personalized support, knowledgeable career guides and celebration of your achievements, while learning about Fidelity and building skills and experiences. In this role, you will assist our clients with a broad range of needs including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades. Would you like to learn more about the Customer Relationship Advocate position? Take our virtual experience and learn what it is like to work in this role. Click here (opens in a new tab) to experience what it is like to work in this role What to expect As a new CRA, you'll learn about the financial services industry, develop your skills, and gain new experiences. First four months, prepare to become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 and 63 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time, with readily available resources that you can take advantage of including licensing coaches and group workshops. These exams can be challenging but we are here to help! Subsequent months, begin taking customer calls with increasing complexity over time to develop and hone your skills. Engage in dedicated time each week to connect and refuel - by exploring the career center, networking with colleagues, taking online classes, and more! As you gain confidence and develop proficiency serving customers, get more variety in your work week by spending time building advanced skills aligned with the next role that interests you. Advantages of our career development experience You are learning. We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. Prepped with our licensing roadmap, own your success by studying for the exams at an individualized pace with dedication and commitment. You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience. Our inclusive culture empowers associates to achieve success while building a supportive network. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work with dedicated time for development activities and doing work that goes beyond answering customer calls so you can discover the next step in your career. As you continue to grow, you can become eligible for career mobility opportunities. The Skills You Bring Desire to establish rapport and relationships with customers and the team through effective communication Experience in customer service, call center, or financial services preferred A strong interest in financial services Exceptional Problem-solving skills and a demonstrated history of overcoming academic or professional challenges Ability and flexibility to work in a "hybrid" work setting, both at home and in office Comfortable with technology and ability to navigate multiple systems simultaneously Ability to handle different types of situations, emotions and conversations driving towards a resolution suitable for all Aptitude to complete our industry-leading paid development experience will fully prepare you to engage with customers while taking the SIE, Series 7 Top Off and Series 63 exams Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision-making The Value You Deliver Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction Service varied customer needs, including balance inquiries, money movement, trading, and more Answer questions and provide resources to deepen client understanding and build confidence Our Investments in You Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 63 Required to obtain within the first 3.5 months Learn More: Dynamic Working (opens in a new tab) Certifications: Series 07 - FINRA, Series 63 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Accountant, Payroll Specialist, and Field Client Relationship Manager and others in the Accounting and Finance to apply.
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might be the right opportunity for you This first-of-its-kind experience supercharges your early career and growth at Fidelity with personalized support, knowledgeable career guides and celebration of your achievements, while learning about Fidelity and building skills and experiences. In this role, you will assist our clients with a broad range of needs including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades. Would you like to learn more about the Customer Relationship Advocate position? Take our virtual experience and learn what it is like to work in this role. Click here (opens in a new tab) to experience what it is like to work in this role What to expect As a new CRA, you'll learn about the financial services industry, develop your skills, and gain new experiences. First four months, prepare to become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 and 63 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time, with readily available resources that you can take advantage of including licensing coaches and group workshops. These exams can be challenging but we are here to help! Subsequent months, begin taking customer calls with increasing complexity over time to develop and hone your skills. Engage in dedicated time each week to connect and refuel - by exploring the career center, networking with colleagues, taking online classes, and more! As you gain confidence and develop proficiency serving customers, get more variety in your work week by spending time building advanced skills aligned with the next role that interests you. Advantages of our career development experience You are learning. We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. Prepped with our licensing roadmap, own your success by studying for the exams at an individualized pace with dedication and commitment. You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience. Our inclusive culture empowers associates to achieve success while building a supportive network. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work with dedicated time for development activities and doing work that goes beyond answering customer calls so you can discover the next step in your career. As you continue to grow, you can become eligible for career mobility opportunities. The Skills You Bring Desire to establish rapport and relationships with customers and the team through effective communication Experience in customer service, call center, or financial services preferred A strong interest in financial services Exceptional Problem-solving skills and a demonstrated history of overcoming academic or professional challenges Ability and flexibility to work in a "hybrid" work setting, both at home and in office Comfortable with technology and ability to navigate multiple systems simultaneously Ability to handle different types of situations, emotions and conversations driving towards a resolution suitable for all Aptitude to complete our industry-leading paid development experience will fully prepare you to engage with customers while taking the SIE, Series 7 Top Off and Series 63 exams Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision-making The Value You Deliver Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction Service varied customer needs, including balance inquiries, money movement, trading, and more Answer questions and provide resources to deepen client understanding and build confidence Our Investments in You Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 63 Required to obtain within the first 3.5 months Learn More: Dynamic Working (opens in a new tab) Certifications: Series 07 - FINRA, Series 63 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Bookkeeper, Residential Real Estate Agent, and Field Client Relationship Manager and others in the Accounting and Finance to apply.
03/29/2024
Full time
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might be the right opportunity for you This first-of-its-kind experience supercharges your early career and growth at Fidelity with personalized support, knowledgeable career guides and celebration of your achievements, while learning about Fidelity and building skills and experiences. In this role, you will assist our clients with a broad range of needs including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades. Would you like to learn more about the Customer Relationship Advocate position? Take our virtual experience and learn what it is like to work in this role. Click here (opens in a new tab) to experience what it is like to work in this role What to expect As a new CRA, you'll learn about the financial services industry, develop your skills, and gain new experiences. First four months, prepare to become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 and 63 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time, with readily available resources that you can take advantage of including licensing coaches and group workshops. These exams can be challenging but we are here to help! Subsequent months, begin taking customer calls with increasing complexity over time to develop and hone your skills. Engage in dedicated time each week to connect and refuel - by exploring the career center, networking with colleagues, taking online classes, and more! As you gain confidence and develop proficiency serving customers, get more variety in your work week by spending time building advanced skills aligned with the next role that interests you. Advantages of our career development experience You are learning. We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. Prepped with our licensing roadmap, own your success by studying for the exams at an individualized pace with dedication and commitment. You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience. Our inclusive culture empowers associates to achieve success while building a supportive network. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work with dedicated time for development activities and doing work that goes beyond answering customer calls so you can discover the next step in your career. As you continue to grow, you can become eligible for career mobility opportunities. The Skills You Bring Desire to establish rapport and relationships with customers and the team through effective communication Experience in customer service, call center, or financial services preferred A strong interest in financial services Exceptional Problem-solving skills and a demonstrated history of overcoming academic or professional challenges Ability and flexibility to work in a "hybrid" work setting, both at home and in office Comfortable with technology and ability to navigate multiple systems simultaneously Ability to handle different types of situations, emotions and conversations driving towards a resolution suitable for all Aptitude to complete our industry-leading paid development experience will fully prepare you to engage with customers while taking the SIE, Series 7 Top Off and Series 63 exams Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision-making The Value You Deliver Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction Service varied customer needs, including balance inquiries, money movement, trading, and more Answer questions and provide resources to deepen client understanding and build confidence Our Investments in You Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 63 Required to obtain within the first 3.5 months Learn More: Dynamic Working (opens in a new tab) Certifications: Series 07 - FINRA, Series 63 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Bookkeeper, Residential Real Estate Agent, and Field Client Relationship Manager and others in the Accounting and Finance to apply.
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might be the right opportunity for you This first-of-its-kind experience supercharges your early career and growth at Fidelity with personalized support, knowledgeable career guides and celebration of your achievements, while learning about Fidelity and building skills and experiences. In this role, you will assist our clients with a broad range of needs including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades. Would you like to learn more about the Customer Relationship Advocate position? Take our virtual experience and learn what it is like to work in this role. Click here (opens in a new tab) to experience what it is like to work in this role What to expect As a new CRA, you'll learn about the financial services industry, develop your skills, and gain new experiences. First four months, prepare to become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 and 63 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time, with readily available resources that you can take advantage of including licensing coaches and group workshops. These exams can be challenging but we are here to help! Subsequent months, begin taking customer calls with increasing complexity over time to develop and hone your skills. Engage in dedicated time each week to connect and refuel - by exploring the career center, networking with colleagues, taking online classes, and more! As you gain confidence and develop proficiency serving customers, get more variety in your work week by spending time building advanced skills aligned with the next role that interests you. Advantages of our career development experience You are learning. We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. Prepped with our licensing roadmap, own your success by studying for the exams at an individualized pace with dedication and commitment. You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience. Our inclusive culture empowers associates to achieve success while building a supportive network. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work with dedicated time for development activities and doing work that goes beyond answering customer calls so you can discover the next step in your career. As you continue to grow, you can become eligible for career mobility opportunities. The Skills You Bring Desire to establish rapport and relationships with customers and the team through effective communication Experience in customer service, call center, or financial services preferred A strong interest in financial services Exceptional Problem-solving skills and a demonstrated history of overcoming academic or professional challenges Ability and flexibility to work in a "hybrid" work setting, both at home and in office Comfortable with technology and ability to navigate multiple systems simultaneously Ability to handle different types of situations, emotions and conversations driving towards a resolution suitable for all Aptitude to complete our industry-leading paid development experience will fully prepare you to engage with customers while taking the SIE, Series 7 Top Off and Series 63 exams Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision-making The Value You Deliver Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction Service varied customer needs, including balance inquiries, money movement, trading, and more Answer questions and provide resources to deepen client understanding and build confidence Our Investments in You Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 63 Required to obtain within the first 3.5 months Learn More: Dynamic Working (opens in a new tab) Certifications: Series 07 - FINRA, Series 63 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Bookkeeper, Accountant, and Field Client Relationship Manager and others in the Accounting and Finance to apply.
03/29/2024
Full time
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might be the right opportunity for you This first-of-its-kind experience supercharges your early career and growth at Fidelity with personalized support, knowledgeable career guides and celebration of your achievements, while learning about Fidelity and building skills and experiences. In this role, you will assist our clients with a broad range of needs including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades. Would you like to learn more about the Customer Relationship Advocate position? Take our virtual experience and learn what it is like to work in this role. Click here (opens in a new tab) to experience what it is like to work in this role What to expect As a new CRA, you'll learn about the financial services industry, develop your skills, and gain new experiences. First four months, prepare to become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 and 63 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time, with readily available resources that you can take advantage of including licensing coaches and group workshops. These exams can be challenging but we are here to help! Subsequent months, begin taking customer calls with increasing complexity over time to develop and hone your skills. Engage in dedicated time each week to connect and refuel - by exploring the career center, networking with colleagues, taking online classes, and more! As you gain confidence and develop proficiency serving customers, get more variety in your work week by spending time building advanced skills aligned with the next role that interests you. Advantages of our career development experience You are learning. We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. Prepped with our licensing roadmap, own your success by studying for the exams at an individualized pace with dedication and commitment. You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience. Our inclusive culture empowers associates to achieve success while building a supportive network. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work with dedicated time for development activities and doing work that goes beyond answering customer calls so you can discover the next step in your career. As you continue to grow, you can become eligible for career mobility opportunities. The Skills You Bring Desire to establish rapport and relationships with customers and the team through effective communication Experience in customer service, call center, or financial services preferred A strong interest in financial services Exceptional Problem-solving skills and a demonstrated history of overcoming academic or professional challenges Ability and flexibility to work in a "hybrid" work setting, both at home and in office Comfortable with technology and ability to navigate multiple systems simultaneously Ability to handle different types of situations, emotions and conversations driving towards a resolution suitable for all Aptitude to complete our industry-leading paid development experience will fully prepare you to engage with customers while taking the SIE, Series 7 Top Off and Series 63 exams Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision-making The Value You Deliver Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction Service varied customer needs, including balance inquiries, money movement, trading, and more Answer questions and provide resources to deepen client understanding and build confidence Our Investments in You Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 63 Required to obtain within the first 3.5 months Learn More: Dynamic Working (opens in a new tab) Certifications: Series 07 - FINRA, Series 63 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Bookkeeper, Accountant, and Field Client Relationship Manager and others in the Accounting and Finance to apply.
WHAT YOU'LL DO Client Development Senior Managers (CDSMs) work at the intersection of business development, account management, marketing, and client engagement within BCG's most strategic accounts. In this role, you will be embedded as a key member of a BCG account team in order to support the full range of activities required to support the client and the account team. You will serve as a thought partner and become the "chief of staff" to the lead Partner(s) on the account, including the Chief Coordinating Officer (CCO), or lead BCG relationship partner. CDSMs should be self-starters with outstanding organization and communication skills, who are excited about working in an entrepreneurial environment and who are adept at building relationships. YOU'RE GOOD AT The objective of the Client Development Senior Manager role is to provide strategic support to Client Coordinating Officers (CCOs) and client account teams for our largest and most complex clients, supporting the account's business development priorities. You will become an expert on the client, acting as a Chief of Staff to the CCO, identifying client development and growth opportunities, and ensuring strong account performance. Examples of what you will do include driving the account planning process, managing the business pipeline, developing the account marketing strategy, overseeing pricing and contracting, and supporting financial and market analysis. In this role, you will also become an integrated team member of the client account team, coordinating strategic case team activities to ensure effective teaming across Partner teams, non-Partner teams, and supporting functions. Leading and supporting the full cycle process of account planning: Constructing a comprehensive client account plan in partnership with the account team to guide the team's activities and priorities. Ensuring that the day-to-day execution of the account plan, driving action behind the team ambitions through active project management Developing and maintaining the client relationship map and ensure a robust engagement strategy for key relationships is in place, helping the account leadership drive the development of deep and personal client relationships Managing the account marketing plan, including event invitation strategy and management and distribution of thought leadership Serving as an expert client resource and maintaining robust client information and knowledge: Maintaining baseline/background client information (proposal tracking, investor presentations, marketing information, investment history, client references, etc). Monitor client news, earnings/ analyst views, financial information and derive actionable insights Tracking broader industry trends and changes to help the account leadership understand the broader market landscape Identifying potential white space opportunities for the account and conduct quantitative analysis as needed Attending and actively participating in internal practice areas and functional topic conferences to stay on top of relevant industry trends and BCG offerings, and be the account lead on bringing the best of BCG to the client Creating and measuring value on the account: Coordinating and managing feedback from clients, including analysis of surveys and senior leadership interviews Examples can include managing a rate card negotiation, developing an account dashboard, or conducting post-case value measurement Selectively engaging with the client directly, as appropriate, and at the discretion of the BCG account team. Leading and orchestrating quality account teaming: Serving as a thought partner to the CCO and Partner team, providing insights and constructive feedback on existing account tools and processes, as well as identifying opportunities to team better Ensuring effective communication and coordination of various Partners and consulting team members (examples can include facilitating regular account meetings, driving account communications, on-boarding new team members and enhancing and facilitating case wrap up processes) Identifying and engaging the right internal, expert resources for functional, industry and global BCG support Crafting and developing proposal ready materials, including a solid repository of ready-to-use CVs and resumes Cultivating close partnerships with internal, functional supporting teams: Acting as key account team liaison across BCG's internal functions, including marketing, finance, staffing, practice area management, alumni, and more Becoming embedded within the respective industry and functional practice areas Teaming with finance to understand account economics, engagement pricing, investments, and to optimize expenses, leading efforts to optimize spending where necessary and appropriate Working closely with EA team to ensure coordination and communication across broader case team Championing best practice sharing and insights across the CDSM Team Acting as a key catalyst for collaboration across the full CDSM team by actively sharing account insights, tools, and creative ideas Seeking out opportunities to scale successes beyond your own account to have a broader enterprise level impact Performing other duties or special projects as assigned or required YOU BRING (EXPERIENCE & QUALIFICATIONS) 10+ years of working in a professional services firm with experience in account management and client development; consulting background preferred Bachelor's degree required; Advanced degree/MBA preferred Strong Excel and PowerPoint skills; strong computer literacy and facility with numbers Comfortable communicating in direct client interactions Strong verbal and written communication skills and entrepreneurial drive Ability to work effectively with all levels and functions of the organization Good organizational skills and effective management skills to manage multiple parallel tasks, ability to set priorities Performed successfully in a fast-paced, global, intellectually intense, service-oriented environment with people at all organizational levels Proactive, creative, self-starter Able to prioritize, able to tolerate ambiguity Exercises judgment in handling confidential/sensitive information; trustworthy YOU'LL WORK WITH You'll sit in our Client Development Senior Manager Team, which is part of the NAMR Client Team. The CDSM team was formed over six years ago in order to provide more direct support to our CCOs/Account teams of our largest and most complex accounts. The team is currently made up of 20 CDSMs and CD Operations Managers based all over the NAMR region. You'll partner closely with our other NAMR Client Team members, including members of our Global Client Team. In addition, you'll also collaborate with colleagues from across the organization, including Finance and PAs/ABMs. ADDITIONAL INFORMATION COMPENSATION INFORMATION: Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. Some local governments in the United States require job postings to include a reasonable estimate of base compensation. We expect your total annualized compensation to be approximately the following: In New York state the base salary is between $ 140,000- $ 171,000 (USD); placement within this range will vary based on experience and skill level In other locations, competitive pay is commensurate with the role and geography Annual discretionary performance bonus between 0-20% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
03/29/2024
Full time
WHAT YOU'LL DO Client Development Senior Managers (CDSMs) work at the intersection of business development, account management, marketing, and client engagement within BCG's most strategic accounts. In this role, you will be embedded as a key member of a BCG account team in order to support the full range of activities required to support the client and the account team. You will serve as a thought partner and become the "chief of staff" to the lead Partner(s) on the account, including the Chief Coordinating Officer (CCO), or lead BCG relationship partner. CDSMs should be self-starters with outstanding organization and communication skills, who are excited about working in an entrepreneurial environment and who are adept at building relationships. YOU'RE GOOD AT The objective of the Client Development Senior Manager role is to provide strategic support to Client Coordinating Officers (CCOs) and client account teams for our largest and most complex clients, supporting the account's business development priorities. You will become an expert on the client, acting as a Chief of Staff to the CCO, identifying client development and growth opportunities, and ensuring strong account performance. Examples of what you will do include driving the account planning process, managing the business pipeline, developing the account marketing strategy, overseeing pricing and contracting, and supporting financial and market analysis. In this role, you will also become an integrated team member of the client account team, coordinating strategic case team activities to ensure effective teaming across Partner teams, non-Partner teams, and supporting functions. Leading and supporting the full cycle process of account planning: Constructing a comprehensive client account plan in partnership with the account team to guide the team's activities and priorities. Ensuring that the day-to-day execution of the account plan, driving action behind the team ambitions through active project management Developing and maintaining the client relationship map and ensure a robust engagement strategy for key relationships is in place, helping the account leadership drive the development of deep and personal client relationships Managing the account marketing plan, including event invitation strategy and management and distribution of thought leadership Serving as an expert client resource and maintaining robust client information and knowledge: Maintaining baseline/background client information (proposal tracking, investor presentations, marketing information, investment history, client references, etc). Monitor client news, earnings/ analyst views, financial information and derive actionable insights Tracking broader industry trends and changes to help the account leadership understand the broader market landscape Identifying potential white space opportunities for the account and conduct quantitative analysis as needed Attending and actively participating in internal practice areas and functional topic conferences to stay on top of relevant industry trends and BCG offerings, and be the account lead on bringing the best of BCG to the client Creating and measuring value on the account: Coordinating and managing feedback from clients, including analysis of surveys and senior leadership interviews Examples can include managing a rate card negotiation, developing an account dashboard, or conducting post-case value measurement Selectively engaging with the client directly, as appropriate, and at the discretion of the BCG account team. Leading and orchestrating quality account teaming: Serving as a thought partner to the CCO and Partner team, providing insights and constructive feedback on existing account tools and processes, as well as identifying opportunities to team better Ensuring effective communication and coordination of various Partners and consulting team members (examples can include facilitating regular account meetings, driving account communications, on-boarding new team members and enhancing and facilitating case wrap up processes) Identifying and engaging the right internal, expert resources for functional, industry and global BCG support Crafting and developing proposal ready materials, including a solid repository of ready-to-use CVs and resumes Cultivating close partnerships with internal, functional supporting teams: Acting as key account team liaison across BCG's internal functions, including marketing, finance, staffing, practice area management, alumni, and more Becoming embedded within the respective industry and functional practice areas Teaming with finance to understand account economics, engagement pricing, investments, and to optimize expenses, leading efforts to optimize spending where necessary and appropriate Working closely with EA team to ensure coordination and communication across broader case team Championing best practice sharing and insights across the CDSM Team Acting as a key catalyst for collaboration across the full CDSM team by actively sharing account insights, tools, and creative ideas Seeking out opportunities to scale successes beyond your own account to have a broader enterprise level impact Performing other duties or special projects as assigned or required YOU BRING (EXPERIENCE & QUALIFICATIONS) 10+ years of working in a professional services firm with experience in account management and client development; consulting background preferred Bachelor's degree required; Advanced degree/MBA preferred Strong Excel and PowerPoint skills; strong computer literacy and facility with numbers Comfortable communicating in direct client interactions Strong verbal and written communication skills and entrepreneurial drive Ability to work effectively with all levels and functions of the organization Good organizational skills and effective management skills to manage multiple parallel tasks, ability to set priorities Performed successfully in a fast-paced, global, intellectually intense, service-oriented environment with people at all organizational levels Proactive, creative, self-starter Able to prioritize, able to tolerate ambiguity Exercises judgment in handling confidential/sensitive information; trustworthy YOU'LL WORK WITH You'll sit in our Client Development Senior Manager Team, which is part of the NAMR Client Team. The CDSM team was formed over six years ago in order to provide more direct support to our CCOs/Account teams of our largest and most complex accounts. The team is currently made up of 20 CDSMs and CD Operations Managers based all over the NAMR region. You'll partner closely with our other NAMR Client Team members, including members of our Global Client Team. In addition, you'll also collaborate with colleagues from across the organization, including Finance and PAs/ABMs. ADDITIONAL INFORMATION COMPENSATION INFORMATION: Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. Some local governments in the United States require job postings to include a reasonable estimate of base compensation. We expect your total annualized compensation to be approximately the following: In New York state the base salary is between $ 140,000- $ 171,000 (USD); placement within this range will vary based on experience and skill level In other locations, competitive pay is commensurate with the role and geography Annual discretionary performance bonus between 0-20% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
WHAT YOU'LL DO As the Solutions Development & Delivery Director within "BCG U" you will lead the design, development and delivery of upskilling solutions to BCG clients around the world. You will be responsible for a multidisciplinary team of upskilling and e-learning product owners, learning designers, SMEs, customer success managers and trainers responsible for designing, developing and delivering online and in person upskilling products & learning solutions to BCG clients around the world. You are an operator first who loves to build new teams and capabilities, create new operational processes to develop new upskilling products and services that meet the unique needs of each of BCG U's clients based on geography, industry, capabilities and client strategy. You know how to deliver immediate value to clients both internally and externally, while building people, processes and capabilities that are ready to scale to deliver solutions better, faster and cheaper across geographies and a diverse portfolio of upskilling learning products. You will be a key member of the BCG U leadership team, with input to help set the strategic agenda, define the annual priorities, design new processes and ways of working and delivering value to BCG clients who are looking to upskill their workforce to unlock business critical capabilities. You are familiar with learning science and upskilling best practices and are eager to drive BCG U's IP development forward. You are comfortable with an agile way of working and managing teams accordingly. As you build the solutions development & delivery process, your role will take you increasingly in front of internal and external clients to help support our commercial pipeline. You are a team player, and a respected leader with a track record of building teams and ways of working that deliver the outcomes for learners, clients and BCG. YOU'RE GOOD AT Designing, testing, implement and scaling operational product development and delivery teams that create exceptional client impact and learner outcomes Owning BCG U upskilling service offerings for BCG U solutions & products, find synergies and ensure these offerings are periodically assessed and benchmarked with best in class offerings and lead efforts to deliver continuous improvement and customer delight. Problem-solving and analytics to drive product development and delivery excellence Leveraging BCG's global knowledge base and talent to support BCG U product building and delivery effectively Understanding the learning industry and EdTech market and ability to network within this space Influencing and serving as a key decision maker in solutions strategy, development & delivery Building necessary internal networks to help build BCG U awareness within BCG and at the clients we serve, including proposals, pitches and client presentations Driving BCG U's IP development and knowledge management Participate in BCG internal forums to educate allied teams on BCG U offerings Build and sustain long term relations with Managing Directors and Partners and regional heads through high stakeholder satisfaction and promote cross referrals. Continuous monitoring and course correcting of Business KPIs like response times, resolution times, user adoption, team billability, utilization, including client satisfaction and NPS. Act as an escalation point for Managing Directors and Partners, clients and case teams, ensure necessary stakeholders (including team members) feel supported and you are vested to find a solution which is amenable and amicable. Attract, recruit, and retain best in class talent across Learning Solutions and Client delivery in a global construct. Developing a motivated a team, focusing on their professional development and leadership skills plus project delivery Collaborate with other leaders within and across regions to drive BCG U / Delivery strengthening initiatives as needed Managing ambiguity with a high level of comfort Self-starting with a strong work ethic, entrepreneurial drive to work autonomously and in a multinational team and fast paced work environment YOU BRING (EXPERIENCE & QUALIFICATIONS) Master's degree in business, product management, operations, learning science, technology or equivalent 10-15 years of overall experience and at least 8 years in directly managing service and product delivery in professional services organization or edtech organization. Proven commercial experience in building a business and operations that supports a rapidly scaling commercial pipeline Consulting experience a plus Ability to influence and manage key stakeholders across the team, BCG and the client Ability to lead more complex, broader sub functional teams or projects fully independently and provide direction to others Ability to resolve complex issues and non-defined problems autonomously, with full business acumen Strong interpersonal skills, that builds credibility with internal and external stakeholders Analytics skills and tech-savviness Managerial experience in leading a team of customer success managers, operational delivery, customer onboarding, and product teams Building and managing a large cross functional team with strong background in Solution Development, Build and Delivery. Strong written and verbal communication skills Advanced knowledge in Outlook, PowerPoint, and Excel Familiarity with common EdTech programs and tools YOU'LL WORK WITH BCG U Managing Director and broader leadership team BCG U team of product owners and learning designers across regions BCGU team of delivery managers to ensure client satisfaction BCG U knowledge team BCG client service teams and Managing Directors/ Partners Other internal BCG team members ADDITIONAL INFORMATION Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. We expect total annualized compensation for Denver-based employees to be approximately the following: Base salary between $160,000- $185,000 (USD); placement within this range will vary based on experience and skill level Annual discretionary performance bonus between 0-30% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period First year annualized target total compensation: $193,200 - $223,387 (USD) At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members. That's zero dollars in premiums taken from employee paychecks. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
03/29/2024
Full time
WHAT YOU'LL DO As the Solutions Development & Delivery Director within "BCG U" you will lead the design, development and delivery of upskilling solutions to BCG clients around the world. You will be responsible for a multidisciplinary team of upskilling and e-learning product owners, learning designers, SMEs, customer success managers and trainers responsible for designing, developing and delivering online and in person upskilling products & learning solutions to BCG clients around the world. You are an operator first who loves to build new teams and capabilities, create new operational processes to develop new upskilling products and services that meet the unique needs of each of BCG U's clients based on geography, industry, capabilities and client strategy. You know how to deliver immediate value to clients both internally and externally, while building people, processes and capabilities that are ready to scale to deliver solutions better, faster and cheaper across geographies and a diverse portfolio of upskilling learning products. You will be a key member of the BCG U leadership team, with input to help set the strategic agenda, define the annual priorities, design new processes and ways of working and delivering value to BCG clients who are looking to upskill their workforce to unlock business critical capabilities. You are familiar with learning science and upskilling best practices and are eager to drive BCG U's IP development forward. You are comfortable with an agile way of working and managing teams accordingly. As you build the solutions development & delivery process, your role will take you increasingly in front of internal and external clients to help support our commercial pipeline. You are a team player, and a respected leader with a track record of building teams and ways of working that deliver the outcomes for learners, clients and BCG. YOU'RE GOOD AT Designing, testing, implement and scaling operational product development and delivery teams that create exceptional client impact and learner outcomes Owning BCG U upskilling service offerings for BCG U solutions & products, find synergies and ensure these offerings are periodically assessed and benchmarked with best in class offerings and lead efforts to deliver continuous improvement and customer delight. Problem-solving and analytics to drive product development and delivery excellence Leveraging BCG's global knowledge base and talent to support BCG U product building and delivery effectively Understanding the learning industry and EdTech market and ability to network within this space Influencing and serving as a key decision maker in solutions strategy, development & delivery Building necessary internal networks to help build BCG U awareness within BCG and at the clients we serve, including proposals, pitches and client presentations Driving BCG U's IP development and knowledge management Participate in BCG internal forums to educate allied teams on BCG U offerings Build and sustain long term relations with Managing Directors and Partners and regional heads through high stakeholder satisfaction and promote cross referrals. Continuous monitoring and course correcting of Business KPIs like response times, resolution times, user adoption, team billability, utilization, including client satisfaction and NPS. Act as an escalation point for Managing Directors and Partners, clients and case teams, ensure necessary stakeholders (including team members) feel supported and you are vested to find a solution which is amenable and amicable. Attract, recruit, and retain best in class talent across Learning Solutions and Client delivery in a global construct. Developing a motivated a team, focusing on their professional development and leadership skills plus project delivery Collaborate with other leaders within and across regions to drive BCG U / Delivery strengthening initiatives as needed Managing ambiguity with a high level of comfort Self-starting with a strong work ethic, entrepreneurial drive to work autonomously and in a multinational team and fast paced work environment YOU BRING (EXPERIENCE & QUALIFICATIONS) Master's degree in business, product management, operations, learning science, technology or equivalent 10-15 years of overall experience and at least 8 years in directly managing service and product delivery in professional services organization or edtech organization. Proven commercial experience in building a business and operations that supports a rapidly scaling commercial pipeline Consulting experience a plus Ability to influence and manage key stakeholders across the team, BCG and the client Ability to lead more complex, broader sub functional teams or projects fully independently and provide direction to others Ability to resolve complex issues and non-defined problems autonomously, with full business acumen Strong interpersonal skills, that builds credibility with internal and external stakeholders Analytics skills and tech-savviness Managerial experience in leading a team of customer success managers, operational delivery, customer onboarding, and product teams Building and managing a large cross functional team with strong background in Solution Development, Build and Delivery. Strong written and verbal communication skills Advanced knowledge in Outlook, PowerPoint, and Excel Familiarity with common EdTech programs and tools YOU'LL WORK WITH BCG U Managing Director and broader leadership team BCG U team of product owners and learning designers across regions BCGU team of delivery managers to ensure client satisfaction BCG U knowledge team BCG client service teams and Managing Directors/ Partners Other internal BCG team members ADDITIONAL INFORMATION Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. We expect total annualized compensation for Denver-based employees to be approximately the following: Base salary between $160,000- $185,000 (USD); placement within this range will vary based on experience and skill level Annual discretionary performance bonus between 0-30% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period First year annualized target total compensation: $193,200 - $223,387 (USD) At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members. That's zero dollars in premiums taken from employee paychecks. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
WHAT YOU'LL DO As BCG's public sector practice grows in today's dynamic and rapidly changing environment, we are continuing to build our team of business development professionals. As a senior proposal manager at BCG, you will work with senior leadership to drive our end-to-end proposal process and work as an integral part of our fast-moving U.S. State and Local (S&L) business development team. You will play a pivotal role in driving our proposal process for the S&L practice, serving as the expert to BCG's leadership on proposal development for S&L clients. Job Responsibilities Manage the end-to-end proposal development process for concurrent high-priority responses, Coordinate, communicate, and collaborate with internal departments (BCG consultants, Legal, Finance/Pricing, subject matter experts (SMEs Prepare and communicate proposal schedules, requirements checklists, and volume outlines Schedule and lead proposal milestone meetings such as the kickoff, color team reviews, debriefs, and strategy / solution sessions Provide just-in-time training and consistent guidance to colleagues new to S&L proposals Coordinate external vendors for additional support as needed In conjunction with the writing team and SMEs, actively assist in the development of best-in-class proposal responses which may require speed, flexibility, and creativity Own compliance review process across U.S. S&L proposal submissions, ensuring that all submitted proposals are compliant and compelling Develop templates, writing guides, and outlines that align with requirements Facilitate the development of customer-centric win themes and discriminators Coordinate impactful graphic development Assemble and review proposal drafts, edit material, and ensure final formatting and layout of proposals; prepare final content as editor to ensure clarity, consistent voice, inclusion of win themes, and compliance with instructions and evaluation factors Coordinate final assembly and submittal of electronic (or paper-copy) proposals Participate in calls on win strategy, teaming, and solution development, as needed Maintain bid and proposal library on SharePoint with case vignettes, teaming partners, past-performance surveys, bid questions, and other content from past proposals Assess, on an ongoing basis, the effectiveness of responses including the tracking of win / loss database and client feedback for continuous improvement Engage in learning and professional development to stay at the forefront of proposal management and become familiar with new tools and techniques for S&L BD Other proposal and administrative duties as assigned YOU'RE GOOD AT Managing up to senior leadership and managing multi-level teams of writers and SMEs working against government deadlines to meet complex requirements Demonstrating an ability to juggle multiple competing demands in a high-pressure, dynamic environment Working with and coaching teams of varying levels of experience and a wide range of expertise on diverse topics from education to infrastructure to operations and more Innovating and finding resourceful solutions - you overcome barriers and find a way to make things work Working with subject matter experts and business leaders to refine non-technical sections of proposal content, including resumes and past performance Shepherding proposals from initial concept and bid decision to consistent production of compliant and compelling proposals through iterative writing and reviews Handling multiple tasks and meeting deadlines in a fast-paced, dynamic environment Working under deadline, working well under pressure, and working extended hours as required Implementing proposal management best practices and educating teams on them; yet being open to adjusting ways of working where it will benefit the team you are supporting Working with geographically dispersed teams YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree and 7 - 10 years of relevant work experience and success managing a wide range of U.S. S&L proposals Familiarity with U.S. S&L procurement practices, including understanding of S&L and industry proposal best practices such as Shipley, APMP, or similar Demonstrated ability to effectively team with consulting teams to help drive long-term success of the S&L team Strong communication skills and the ability to influence at all levels of the organization Experience with all Microsoft Office products with strong proficiency in Word, PowerPoint, and SharePoint, including advanced MS Word Desktop Publishing capabilities Excellent writing skills; experience reviewing, writing, and editing proposal content Demonstrated ownership and resourcefulness in dealing with complex and ambiguous situations Strong attention to detail while maintaining focus on the big picture Demonstrated ability to manage a proposal content library U.S. citizenship and the ability to obtain and maintain a U.S. federal government security clearance Experience at a large professional services firm Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs. ADDITIONAL INFORMATION This role currently requires 3 days a week in office presence. This provides flexibility the remaining 40% of the work week. This hybrid work plan allows for critically important learning, collaboration and networking with our colleagues. Specific days in the office are agreed upon by the team.
03/29/2024
Full time
WHAT YOU'LL DO As BCG's public sector practice grows in today's dynamic and rapidly changing environment, we are continuing to build our team of business development professionals. As a senior proposal manager at BCG, you will work with senior leadership to drive our end-to-end proposal process and work as an integral part of our fast-moving U.S. State and Local (S&L) business development team. You will play a pivotal role in driving our proposal process for the S&L practice, serving as the expert to BCG's leadership on proposal development for S&L clients. Job Responsibilities Manage the end-to-end proposal development process for concurrent high-priority responses, Coordinate, communicate, and collaborate with internal departments (BCG consultants, Legal, Finance/Pricing, subject matter experts (SMEs Prepare and communicate proposal schedules, requirements checklists, and volume outlines Schedule and lead proposal milestone meetings such as the kickoff, color team reviews, debriefs, and strategy / solution sessions Provide just-in-time training and consistent guidance to colleagues new to S&L proposals Coordinate external vendors for additional support as needed In conjunction with the writing team and SMEs, actively assist in the development of best-in-class proposal responses which may require speed, flexibility, and creativity Own compliance review process across U.S. S&L proposal submissions, ensuring that all submitted proposals are compliant and compelling Develop templates, writing guides, and outlines that align with requirements Facilitate the development of customer-centric win themes and discriminators Coordinate impactful graphic development Assemble and review proposal drafts, edit material, and ensure final formatting and layout of proposals; prepare final content as editor to ensure clarity, consistent voice, inclusion of win themes, and compliance with instructions and evaluation factors Coordinate final assembly and submittal of electronic (or paper-copy) proposals Participate in calls on win strategy, teaming, and solution development, as needed Maintain bid and proposal library on SharePoint with case vignettes, teaming partners, past-performance surveys, bid questions, and other content from past proposals Assess, on an ongoing basis, the effectiveness of responses including the tracking of win / loss database and client feedback for continuous improvement Engage in learning and professional development to stay at the forefront of proposal management and become familiar with new tools and techniques for S&L BD Other proposal and administrative duties as assigned YOU'RE GOOD AT Managing up to senior leadership and managing multi-level teams of writers and SMEs working against government deadlines to meet complex requirements Demonstrating an ability to juggle multiple competing demands in a high-pressure, dynamic environment Working with and coaching teams of varying levels of experience and a wide range of expertise on diverse topics from education to infrastructure to operations and more Innovating and finding resourceful solutions - you overcome barriers and find a way to make things work Working with subject matter experts and business leaders to refine non-technical sections of proposal content, including resumes and past performance Shepherding proposals from initial concept and bid decision to consistent production of compliant and compelling proposals through iterative writing and reviews Handling multiple tasks and meeting deadlines in a fast-paced, dynamic environment Working under deadline, working well under pressure, and working extended hours as required Implementing proposal management best practices and educating teams on them; yet being open to adjusting ways of working where it will benefit the team you are supporting Working with geographically dispersed teams YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree and 7 - 10 years of relevant work experience and success managing a wide range of U.S. S&L proposals Familiarity with U.S. S&L procurement practices, including understanding of S&L and industry proposal best practices such as Shipley, APMP, or similar Demonstrated ability to effectively team with consulting teams to help drive long-term success of the S&L team Strong communication skills and the ability to influence at all levels of the organization Experience with all Microsoft Office products with strong proficiency in Word, PowerPoint, and SharePoint, including advanced MS Word Desktop Publishing capabilities Excellent writing skills; experience reviewing, writing, and editing proposal content Demonstrated ownership and resourcefulness in dealing with complex and ambiguous situations Strong attention to detail while maintaining focus on the big picture Demonstrated ability to manage a proposal content library U.S. citizenship and the ability to obtain and maintain a U.S. federal government security clearance Experience at a large professional services firm Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs. ADDITIONAL INFORMATION This role currently requires 3 days a week in office presence. This provides flexibility the remaining 40% of the work week. This hybrid work plan allows for critically important learning, collaboration and networking with our colleagues. Specific days in the office are agreed upon by the team.
Job description: Commercial Banking Regional President/Commercial Lender & Relationship Manager (Business Development Officer) - Essential Duties and Responsibilities: Represents the bank throughout the region in a manner aligned with the clients aspiration to be the financial institution of choice and recognized as a top business leader in all of our markets.Primary responsible for guiding sales and business development efforts in the region; sales management efforts should include focus on loan growth, deposit growth, non-interest income growth and cross-functional referral activity to support all business objectives of the company.Accountable for overall profitability of all markets making up the region; includes accountability for pricing disciplines, net interest margin management, optimization of non-interest income, and operating efficiency within defined company targets.Chiefly responsible for overall asset quality for the region, holding Commercial Lending Officers accountable for maintaining safety & soundness within defined risk parameters and credit culture expectations for the company as a whole.Principal responsible for representing theclient banks culture of responsibility throughout the region with an emphasis on communication; cultivation of employee recognition, engagement & teamwork; consistent performance management; and ongoing professional growth and development of associates.Meets or exceeds annual goals as pre-established that are aligned with the strategic plan.Meets or exceeds budgeted ROE, ROA, or other key metrics.Retains key senior team members, minimizing unwanted turnover.Direct reports will include Lending Officers and others as appropriate for the variety of markets in the region; responsible to and for those direct reports and making sure they are held accountable for their performance; responsible for staffing throughout the Region (hiring, firing, salary administration) and safeguarding all is consistent within HR administration guidelines.Embodies the aspirational standard for exceptional customer experience, as defined in the banks long-range strategic plan and sets the tone of this standard throughout the region; this includes ownership of customer experience recovery associated with service complaints within the region.Has an acute familiarity with the most profitable customer relationships in each of the markets defined for the region and supports bankers throughout the region in business development and customer retention activities.Tasked with full responsibility for cultivating high level of engagement of members of Local Advisory Boards of Directors as ambassadors for the bank in our communities; may serve as the designated chair for all local advisory boards within the region; works with all region employees to ensure advisory board member performance is consistent with our expectations for advisors to be strong source of community influence and engagement in the markets and a source of new business referrals for the bank.Participates in all strategic planning activities and embraces ownership of appropriate strategic execution priorities as assigned.Expected to lead by example in alignment with the companys Servant Leadership philosophyWill be expected to take responsibility to ensure that internal and external customers receive outstanding service.Will adhere to compliance with laws concerning financial institutionsMay be asked to perform other duties as required by business needs.The leader will be expected to keep current on trends and business conditions in the banking and market areas as assigned; remain current on changes within the legal, regulatory, economic, competitive, and technology environments which may impact operations to the bank, and support adaptability to change which is imminent going forward.This executive may be asked to complete special assignments as directed by the President or CEO. Qualifications: Commercial Banking Regional President/Commercial Lender & Relationship Manager (Business Development Officer) - Required Qualifications: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Bachelors degree in business-related area or equivalent combination education and experience. MBA degree or related graduate level education desirable. Completion of graduate level banking school.A minimum of five or more years banking experience in a role with proven management and leadership skills. Banking experience must include leadership in a combination of the following areas: commercial banking, retail banking, mortgage, wealth management, and marketing. Previous President Role in a similar sized Bank preferred.Proven ability to effectively present information and respond to questions from the Board(s) of Directors, President, CEO, managers, employees and clients.Demonstrated ability to provide work direction to others, communicate expectations and manage and appraise the performance of others. Ability to direct the business development activities for the defined region, drawing on personal expertise in sales.Exhibited capacity to interact constructively and effectively with all constituencies.Established ability to develop, communicate and implement strategic initiatives within a market and ensure organizational, regional, and/or market level objectives are met. Why is This a Great Opportunity: Commercial Banking Regional President/Commercial Lender & Relationship Manager (Business Development Officer) - Required Qualifications: One of the most stable financial institutions in the South is seeking a well-roundedCommercial Banking Regional President/Commercial Lender & Relationship Manager (Business Development Officer). Executive Management is supportive and accessible but not controlling! No "product of the day" widget selling or sales campaigns! Salary Type : Annual Salary Salary Min : $ 115000 Salary Max : $ 215000 Currency Type : USD
03/29/2024
Full time
Job description: Commercial Banking Regional President/Commercial Lender & Relationship Manager (Business Development Officer) - Essential Duties and Responsibilities: Represents the bank throughout the region in a manner aligned with the clients aspiration to be the financial institution of choice and recognized as a top business leader in all of our markets.Primary responsible for guiding sales and business development efforts in the region; sales management efforts should include focus on loan growth, deposit growth, non-interest income growth and cross-functional referral activity to support all business objectives of the company.Accountable for overall profitability of all markets making up the region; includes accountability for pricing disciplines, net interest margin management, optimization of non-interest income, and operating efficiency within defined company targets.Chiefly responsible for overall asset quality for the region, holding Commercial Lending Officers accountable for maintaining safety & soundness within defined risk parameters and credit culture expectations for the company as a whole.Principal responsible for representing theclient banks culture of responsibility throughout the region with an emphasis on communication; cultivation of employee recognition, engagement & teamwork; consistent performance management; and ongoing professional growth and development of associates.Meets or exceeds annual goals as pre-established that are aligned with the strategic plan.Meets or exceeds budgeted ROE, ROA, or other key metrics.Retains key senior team members, minimizing unwanted turnover.Direct reports will include Lending Officers and others as appropriate for the variety of markets in the region; responsible to and for those direct reports and making sure they are held accountable for their performance; responsible for staffing throughout the Region (hiring, firing, salary administration) and safeguarding all is consistent within HR administration guidelines.Embodies the aspirational standard for exceptional customer experience, as defined in the banks long-range strategic plan and sets the tone of this standard throughout the region; this includes ownership of customer experience recovery associated with service complaints within the region.Has an acute familiarity with the most profitable customer relationships in each of the markets defined for the region and supports bankers throughout the region in business development and customer retention activities.Tasked with full responsibility for cultivating high level of engagement of members of Local Advisory Boards of Directors as ambassadors for the bank in our communities; may serve as the designated chair for all local advisory boards within the region; works with all region employees to ensure advisory board member performance is consistent with our expectations for advisors to be strong source of community influence and engagement in the markets and a source of new business referrals for the bank.Participates in all strategic planning activities and embraces ownership of appropriate strategic execution priorities as assigned.Expected to lead by example in alignment with the companys Servant Leadership philosophyWill be expected to take responsibility to ensure that internal and external customers receive outstanding service.Will adhere to compliance with laws concerning financial institutionsMay be asked to perform other duties as required by business needs.The leader will be expected to keep current on trends and business conditions in the banking and market areas as assigned; remain current on changes within the legal, regulatory, economic, competitive, and technology environments which may impact operations to the bank, and support adaptability to change which is imminent going forward.This executive may be asked to complete special assignments as directed by the President or CEO. Qualifications: Commercial Banking Regional President/Commercial Lender & Relationship Manager (Business Development Officer) - Required Qualifications: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Bachelors degree in business-related area or equivalent combination education and experience. MBA degree or related graduate level education desirable. Completion of graduate level banking school.A minimum of five or more years banking experience in a role with proven management and leadership skills. Banking experience must include leadership in a combination of the following areas: commercial banking, retail banking, mortgage, wealth management, and marketing. Previous President Role in a similar sized Bank preferred.Proven ability to effectively present information and respond to questions from the Board(s) of Directors, President, CEO, managers, employees and clients.Demonstrated ability to provide work direction to others, communicate expectations and manage and appraise the performance of others. Ability to direct the business development activities for the defined region, drawing on personal expertise in sales.Exhibited capacity to interact constructively and effectively with all constituencies.Established ability to develop, communicate and implement strategic initiatives within a market and ensure organizational, regional, and/or market level objectives are met. Why is This a Great Opportunity: Commercial Banking Regional President/Commercial Lender & Relationship Manager (Business Development Officer) - Required Qualifications: One of the most stable financial institutions in the South is seeking a well-roundedCommercial Banking Regional President/Commercial Lender & Relationship Manager (Business Development Officer). Executive Management is supportive and accessible but not controlling! No "product of the day" widget selling or sales campaigns! Salary Type : Annual Salary Salary Min : $ 115000 Salary Max : $ 215000 Currency Type : USD
Job description: Opportunity to sell new technological advances in process industry equipment, with strong engineering and manufacturing backing. Be face of company to customers for equipment, technical service and aftermarket products uncapped commissions! My client is a custom equipment and systems manufacturer with a reputation for delivering quality product on time and on budget. High degree of integrity. Develop new customers in consultative type business development role. Home office situation MidAtlantic ideally located in PA, NJ, DE, MD has majority of customer base but territory includes DC, VA, WV, OH, KY Job Description Will make calls or visits to build relationships with prospective and existing customers plant, facilities, maintenance, project engineers and managers as well as presentations to purchasing and C Suite. HUGE opportunity to grow sales as their technology is the wave of the future. Responsibilities: Proactively manage customer accounts and provides options, recommendations and solutions to existing and potential customers, constantly maintaining the customer relationship. Identify and commercialize new target accounts, constantly growing and developing the business. Follow up on new leads and referrals stemming from field activity and make preparations of presentations, proposals and quotations for same. Qualifications: Minimum of 3 - 5 years calling on plant, facilities, maintenance, project engineers and managers in process plants. Entrepreneurial mindset - able to develop business plan and thrives on account development Someone who is self-sufficient, motivated to succeed, internal drive, knows how to overcome trials and tribulations the eternal no struggle! Why is This a Great Opportunity: Opportunity to reinvigorate territory that has great potential for a hungry driven Sales Rep who wants to get out and develop relationships to grow sales in capital equipment, aftermarket parts and service. My client is a custom equipment and systems manufacturer with a reputation for delivering quality product on time and on budget. High degree of integrity. Develop new customers in consultative type business development role. Home office situation based in MId-Atlantic - ideally PA, NJ, DE, MD Salary Type : Annual Salary Salary Min : $ 90000 Salary Max : $ 130000 Currency Type : USD
03/29/2024
Full time
Job description: Opportunity to sell new technological advances in process industry equipment, with strong engineering and manufacturing backing. Be face of company to customers for equipment, technical service and aftermarket products uncapped commissions! My client is a custom equipment and systems manufacturer with a reputation for delivering quality product on time and on budget. High degree of integrity. Develop new customers in consultative type business development role. Home office situation MidAtlantic ideally located in PA, NJ, DE, MD has majority of customer base but territory includes DC, VA, WV, OH, KY Job Description Will make calls or visits to build relationships with prospective and existing customers plant, facilities, maintenance, project engineers and managers as well as presentations to purchasing and C Suite. HUGE opportunity to grow sales as their technology is the wave of the future. Responsibilities: Proactively manage customer accounts and provides options, recommendations and solutions to existing and potential customers, constantly maintaining the customer relationship. Identify and commercialize new target accounts, constantly growing and developing the business. Follow up on new leads and referrals stemming from field activity and make preparations of presentations, proposals and quotations for same. Qualifications: Minimum of 3 - 5 years calling on plant, facilities, maintenance, project engineers and managers in process plants. Entrepreneurial mindset - able to develop business plan and thrives on account development Someone who is self-sufficient, motivated to succeed, internal drive, knows how to overcome trials and tribulations the eternal no struggle! Why is This a Great Opportunity: Opportunity to reinvigorate territory that has great potential for a hungry driven Sales Rep who wants to get out and develop relationships to grow sales in capital equipment, aftermarket parts and service. My client is a custom equipment and systems manufacturer with a reputation for delivering quality product on time and on budget. High degree of integrity. Develop new customers in consultative type business development role. Home office situation based in MId-Atlantic - ideally PA, NJ, DE, MD Salary Type : Annual Salary Salary Min : $ 90000 Salary Max : $ 130000 Currency Type : USD
IRHG Flatiron Management
Asheville, North Carolina
ALL ROADS LEAD TO YOU At the Indigo Road Hospitality Group, our goal is to be the best job you'll ever have in the hospitality industry. No joke, it's what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart. WHY US Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever. The 71 room Flat Iron Hotel is an adaptive re-use of Asheville, North Carolina's iconic, downtown landmark, the Flat Iron building which was erected in 1927. The new hotel within the historic Flat Iron aspires to fulfill the building's historic purpose of signaling to the world that Asheville is a place of consequence. The Flat Iron Hotel project will draw inspiration from the original Lost Generation of the roaring twenties and connect that bygone era with a mobile creative class looking for an escape true to Asheville's prohibition-era spirit. THE ROLE As the General Manager of F&B Outlets , you will always set the standard of Enlightened Hospitality for all managers, chefs and employees through coaching, upholding standards and providing clear expectations to every employee of our hotel food and beverage outlets. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Quality Standards: The General Manager of F&B Outlets will be responsible for setting, as well as maintaining, all quality standards as set forth by The Indigo Road leadership, including but not limited to: Wine list costing through collaborative partnership with The IRHG Wine Director. Bar training and cocktail list integrity, including selection, costing, and training. Training standards and training programs as identified by IRHG leadership. Collaborating with hotel ownership on capital expense projects. Financial Oversight: The General Manager of F&B Outlets will be responsible for all aspects of financial performance, including but not limited to: Annual budget creation and approval in collaboration with hotel ownership. Weekly oversight and direction of all prime cost sheets including accuracy verification. Cost control coaching and guidance. Providing costing sheets to senior IRHG leadership for ALL new menu items, including food, wine, cocktail, and beer. Marketing: The Director of Hotel Operations will be responsible for creating, driving, and reinforcing all marketing of our brands through our strategic partnership with Phase 3 and Ampersand, as well as implementation with employees, including but not limited to: Weekly calls and in person meetings with Phase 3, Ampersand and leadership teams. Grass roots marketing initiatives such as hotel visits, concierge dinners, etc. Programming of special events in house, as well as coordination and selection of off-site events Create and implement with Phase 3 all charity and community outreach in all markets we are entering in (meeting local suppliers, business leaders etc . ). Hold regular one on one meetings with Phase 3 and Ampersand for performance evaluation. This should be done quarterly, at a minimum. Opening of New Hotel Properties: You will work directly with the Director of Hotel Operations who will lead the openings of new hotels, help hire key management, help train, mentor and cover management shifts, etc. This position will require travel to the various hotel locations and you must have the ability to leave at last notice for emergency situations to help cover Management needs in any of our hotel locations. This position will help lead, along with the President of Hotels and the Managing Director, the hotel pre-opening services below. Conceptualizing all F&B outlets and catering (including menus, wine list, cocktails and pricing) Creation of pre-opening proformas and budgeting for OS&E / FF&E Assisting with the selection of equipment for all dining rooms, bars and kitchens Staff recruitment and training (kitchen, dining room, banquets and bars) Requirements for Success: Minimum seven years of food and beverage management experience in a similar setting is required (some multi-unit experience is ideal) Ability to travel 75% of the time Experience in both hotels and independent restaurants is strongly preferred WHAT TO EXPECT. ON THE FLOOR & IN THE OPERATION Your schedule may vary (days, nights, weekends, holiday's) based on seasonality, covers, and hours of operation but in general you can expect to work 55 to 60 hours a week. Work Collaboratively : to achieve a one-team one-dream mentality that promotes the hiring, and nurturing of the right people ready to serve our guests, achieve financial goals and create memorable experiences Practice Humility & Transparency : to support culture and an ethical environment where everyone feels safe, cared for and inspired Act With Integrity: be able and willing to perform all responsibilities of each position in the kitchen when needed. Lead by example and set the tone for health, safety and cleanliness throughout the property Enrich Your Community: engage local farms to source and procure fresh and quality product while also educating junior team members, advocating for their growth and development Show Compassion and Empathy: listen to your team, be understanding and always provide a humane approach when individually coaching with the intent to inspire everyone to do great things Leave a Lasting Impression: provide a sense of home through quality, consistency, and teamwork Embrace Positivity: create a welcoming and approachable environment that is solution driven, with a smile Have Fun at Work: set the tone by influencing and leading a positive, collaborative, and fun team environment where everyone is treated with respect and kindness AS A VALUED MEMBER OF THE TEAM YOU CAN EXPECT Competitive Pay + PTO : Competitive base + performance based bonus (paid out quarterly) + PTO after 90 days Health Insurance : Medical, Dental, Vision, Tele-med, Life, STD, LTD, LAP (Life Assistance Program) Retirement Planning: 401K (50% in match up to your first 6% investment), Roth, or both Home Loan Program: A zero-interest housing loan program to help you purchase a home. Working Advantage: Cost-free employee savings program for electronics, appliances, apparel, cars, flowers, fitness memberships, gift cards, groceries, hotels, movie tickets, rental cars, special events, theme parks, and more! Hospitality School Loan Program: A zero-interest hospitality school loan program to help you attend college classes in the hospitality industry Employee Discounts: Enjoy discounts while dining in and / or spending the night across 15 restaurant concepts and growing boutique hotel collection Maternity/Paternity Leave: 4 weeks PTO The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. As with all positions at The Indigo Road Hospitality Group, employment is at will or voluntary on both the part of the employee or employer. That means employment can be terminated by either party with or without notice and/or with or without cause. The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training. PI0dab3c81dad4-0429
03/29/2024
Full time
ALL ROADS LEAD TO YOU At the Indigo Road Hospitality Group, our goal is to be the best job you'll ever have in the hospitality industry. No joke, it's what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart. WHY US Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever. The 71 room Flat Iron Hotel is an adaptive re-use of Asheville, North Carolina's iconic, downtown landmark, the Flat Iron building which was erected in 1927. The new hotel within the historic Flat Iron aspires to fulfill the building's historic purpose of signaling to the world that Asheville is a place of consequence. The Flat Iron Hotel project will draw inspiration from the original Lost Generation of the roaring twenties and connect that bygone era with a mobile creative class looking for an escape true to Asheville's prohibition-era spirit. THE ROLE As the General Manager of F&B Outlets , you will always set the standard of Enlightened Hospitality for all managers, chefs and employees through coaching, upholding standards and providing clear expectations to every employee of our hotel food and beverage outlets. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Quality Standards: The General Manager of F&B Outlets will be responsible for setting, as well as maintaining, all quality standards as set forth by The Indigo Road leadership, including but not limited to: Wine list costing through collaborative partnership with The IRHG Wine Director. Bar training and cocktail list integrity, including selection, costing, and training. Training standards and training programs as identified by IRHG leadership. Collaborating with hotel ownership on capital expense projects. Financial Oversight: The General Manager of F&B Outlets will be responsible for all aspects of financial performance, including but not limited to: Annual budget creation and approval in collaboration with hotel ownership. Weekly oversight and direction of all prime cost sheets including accuracy verification. Cost control coaching and guidance. Providing costing sheets to senior IRHG leadership for ALL new menu items, including food, wine, cocktail, and beer. Marketing: The Director of Hotel Operations will be responsible for creating, driving, and reinforcing all marketing of our brands through our strategic partnership with Phase 3 and Ampersand, as well as implementation with employees, including but not limited to: Weekly calls and in person meetings with Phase 3, Ampersand and leadership teams. Grass roots marketing initiatives such as hotel visits, concierge dinners, etc. Programming of special events in house, as well as coordination and selection of off-site events Create and implement with Phase 3 all charity and community outreach in all markets we are entering in (meeting local suppliers, business leaders etc . ). Hold regular one on one meetings with Phase 3 and Ampersand for performance evaluation. This should be done quarterly, at a minimum. Opening of New Hotel Properties: You will work directly with the Director of Hotel Operations who will lead the openings of new hotels, help hire key management, help train, mentor and cover management shifts, etc. This position will require travel to the various hotel locations and you must have the ability to leave at last notice for emergency situations to help cover Management needs in any of our hotel locations. This position will help lead, along with the President of Hotels and the Managing Director, the hotel pre-opening services below. Conceptualizing all F&B outlets and catering (including menus, wine list, cocktails and pricing) Creation of pre-opening proformas and budgeting for OS&E / FF&E Assisting with the selection of equipment for all dining rooms, bars and kitchens Staff recruitment and training (kitchen, dining room, banquets and bars) Requirements for Success: Minimum seven years of food and beverage management experience in a similar setting is required (some multi-unit experience is ideal) Ability to travel 75% of the time Experience in both hotels and independent restaurants is strongly preferred WHAT TO EXPECT. ON THE FLOOR & IN THE OPERATION Your schedule may vary (days, nights, weekends, holiday's) based on seasonality, covers, and hours of operation but in general you can expect to work 55 to 60 hours a week. Work Collaboratively : to achieve a one-team one-dream mentality that promotes the hiring, and nurturing of the right people ready to serve our guests, achieve financial goals and create memorable experiences Practice Humility & Transparency : to support culture and an ethical environment where everyone feels safe, cared for and inspired Act With Integrity: be able and willing to perform all responsibilities of each position in the kitchen when needed. Lead by example and set the tone for health, safety and cleanliness throughout the property Enrich Your Community: engage local farms to source and procure fresh and quality product while also educating junior team members, advocating for their growth and development Show Compassion and Empathy: listen to your team, be understanding and always provide a humane approach when individually coaching with the intent to inspire everyone to do great things Leave a Lasting Impression: provide a sense of home through quality, consistency, and teamwork Embrace Positivity: create a welcoming and approachable environment that is solution driven, with a smile Have Fun at Work: set the tone by influencing and leading a positive, collaborative, and fun team environment where everyone is treated with respect and kindness AS A VALUED MEMBER OF THE TEAM YOU CAN EXPECT Competitive Pay + PTO : Competitive base + performance based bonus (paid out quarterly) + PTO after 90 days Health Insurance : Medical, Dental, Vision, Tele-med, Life, STD, LTD, LAP (Life Assistance Program) Retirement Planning: 401K (50% in match up to your first 6% investment), Roth, or both Home Loan Program: A zero-interest housing loan program to help you purchase a home. Working Advantage: Cost-free employee savings program for electronics, appliances, apparel, cars, flowers, fitness memberships, gift cards, groceries, hotels, movie tickets, rental cars, special events, theme parks, and more! Hospitality School Loan Program: A zero-interest hospitality school loan program to help you attend college classes in the hospitality industry Employee Discounts: Enjoy discounts while dining in and / or spending the night across 15 restaurant concepts and growing boutique hotel collection Maternity/Paternity Leave: 4 weeks PTO The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. As with all positions at The Indigo Road Hospitality Group, employment is at will or voluntary on both the part of the employee or employer. That means employment can be terminated by either party with or without notice and/or with or without cause. The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training. PI0dab3c81dad4-0429
Job Description: Is it time to make new investments into your career? Join a team that's an industry leader in innovation and invests in you with key product and service offerings, groundbreaking technology, and a premier investment platform. We empower professional growth, flexibility and support thus enabling long-term success for you and our clients. Your desire to grow and learn within the industry will open the door to a career path full of professional rewards. We believe your natural resourcefulness unlocks new opportunities and your communication skill opens customers' minds. We know you will inspire client dedication and engagement to develop long-lasting positive relationships with Fidelity. What to expect As part of the Workplace Planning and Advice outbound and inbound call team, you will start your journey in our multi-stage development to career planning and advice. You will connect with our clients to build effective relationships through calling and engaging warm leads. Guide our inactive and active 401(k) participants through all their available options while introducing them to our services. As you develop relationship building and industry expertise, you'll advance to taking consultative inbound calls from current customers. You will be supported in learning the business and building skills in Fidelity's Relationship Model, our planning culture and how to best leverage technology to help our clients. Our top-quality training resources will ensure you have all the answers you need to provide customers with the best guidance - and to get the results you are striving toward. You are Learning. We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. Prepped with our licensing roadmap, own your success by studying for the exams at an individualized pace with dedication and commitment. You are celebrated. Your achievements will be recognized and celebrated as you progress through your career. Our inclusive culture empowers associates to achieve success while building a supportive network. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work with dedicated time for development activities that go beyond answering customer calls so you can discover advanced planning roles to further your career. The Skills You Bring Outstanding customer relations experience as well as an understanding of a sales process, including customer calling and working with warm leads Knowledge or experience in sales or the consultative relationship process Demonstrate accountability and a goal-oriented mindset Natural curiosity and demonstrated success in asking deeper questions to fully understand the client's situation Ability and flexibility to work in a "hybrid" work setting, both at home and in office Comfortable with technology and ability to navigate multiple systems simultaneously Aptitude to complete FINRA SIE, Series 7 and Series 66 upon hire The Value You Deliver Learn book-management skills and effectively handle leads while utilizing tools i.e. Salesforce Build rapport and open a conversation with Fidelity clients through profiling and utilizing consultative skills during client interactions Introduce 401(k) participants to business partners to have appropriate Investment Solutions conversations Set up targeted appointments while identifying opportunities to address client needs related to products and services Our Investments in You Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 66 Required to obtain within the first 3.5 months Learn More: Dynamic Working (opens in a new tab) Certifications: Series 07 - FINRA, Series 66 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Sales Professional, Customer Account Manager, and Regional Sales Manager and others in the Sales to apply.
03/29/2024
Full time
Job Description: Is it time to make new investments into your career? Join a team that's an industry leader in innovation and invests in you with key product and service offerings, groundbreaking technology, and a premier investment platform. We empower professional growth, flexibility and support thus enabling long-term success for you and our clients. Your desire to grow and learn within the industry will open the door to a career path full of professional rewards. We believe your natural resourcefulness unlocks new opportunities and your communication skill opens customers' minds. We know you will inspire client dedication and engagement to develop long-lasting positive relationships with Fidelity. What to expect As part of the Workplace Planning and Advice outbound and inbound call team, you will start your journey in our multi-stage development to career planning and advice. You will connect with our clients to build effective relationships through calling and engaging warm leads. Guide our inactive and active 401(k) participants through all their available options while introducing them to our services. As you develop relationship building and industry expertise, you'll advance to taking consultative inbound calls from current customers. You will be supported in learning the business and building skills in Fidelity's Relationship Model, our planning culture and how to best leverage technology to help our clients. Our top-quality training resources will ensure you have all the answers you need to provide customers with the best guidance - and to get the results you are striving toward. You are Learning. We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. Prepped with our licensing roadmap, own your success by studying for the exams at an individualized pace with dedication and commitment. You are celebrated. Your achievements will be recognized and celebrated as you progress through your career. Our inclusive culture empowers associates to achieve success while building a supportive network. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work with dedicated time for development activities that go beyond answering customer calls so you can discover advanced planning roles to further your career. The Skills You Bring Outstanding customer relations experience as well as an understanding of a sales process, including customer calling and working with warm leads Knowledge or experience in sales or the consultative relationship process Demonstrate accountability and a goal-oriented mindset Natural curiosity and demonstrated success in asking deeper questions to fully understand the client's situation Ability and flexibility to work in a "hybrid" work setting, both at home and in office Comfortable with technology and ability to navigate multiple systems simultaneously Aptitude to complete FINRA SIE, Series 7 and Series 66 upon hire The Value You Deliver Learn book-management skills and effectively handle leads while utilizing tools i.e. Salesforce Build rapport and open a conversation with Fidelity clients through profiling and utilizing consultative skills during client interactions Introduce 401(k) participants to business partners to have appropriate Investment Solutions conversations Set up targeted appointments while identifying opportunities to address client needs related to products and services Our Investments in You Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 66 Required to obtain within the first 3.5 months Learn More: Dynamic Working (opens in a new tab) Certifications: Series 07 - FINRA, Series 66 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Sales Professional, Customer Account Manager, and Regional Sales Manager and others in the Sales to apply.
New Opportunity Marine Manager NES Fircroft is actively seeking an experienced Captain for a Marine Manager position with our client, a major Terminal site on the Island of St. Croix in the USVI! This is a permanent position with our client, candidates in this role will be tasked with managing the overall Marine operations associated with the flow of tanker ships in and out of our clients harbor. Qualified candidates will hold 10+ years of experience in Marine Operations as well as a bachelors degree in Maritime studies with a National Master License, unlimited tonnage is a strong preferance in this case. I. SUMMARY OF POSITION This position provides the leadership, experience, and direction for managing Marine Personnel, Vessels, and Single Point Mooring Operations (SPM), to ensure safe, environmentally compliant, efficient and economical performance. The position oversees harbor traffic, tug maintenance, operations, and marine oriented regulatory requirements including modifying and expanding permitted activities. Direct reports are Marine supervisory personnel and staff. II. REPRESENTATIVE RESPONSIBILITIES Manage the Marine Department staff. Ensure that all are challenged, engaged, and accountable in their assigned areas of responsibility. Oversee the operation, maintenance and scheduling of the SPM in a safe, efficient, environmentally compliant and economically sound manner. Manage hourly workforce effectively through promoting labor relations in all aspects of daily Marine operations with emphasis on personal safety and environmental compliance. Ensure the optimization and reliability of Tug fleet in compliance with port and flag state regulations to match customer requirements including adding new operations around new businesses. Ensure Marine personnel maintain training and license certification requirements to meet all maritime regulatory requirements. Represents the Company with federal and local government agencies and to Terminal customers on Marine and vessel operating issues. Develop an annual departmental budget, manage expense programs in support of that budget. Responsible for overall coordination of daily Marine operations with Pilots, Tug Crews, Contract Personnel, Terminal Safety, Environmental, Security, Finance, Maintenance, and Human Resources. Develops and communicates departmental goals in support of the Company's objectives. Provide strategic leadership to emergency response and incident management team. Assure continuity in the Company through hiring/selection, training, certification, employee development, motivation and organization of Marine personnel. All other duties assigned. The above is a summary of responsibilities for this position and there may be other responsibilities and duties assigned by management. III. REQUIREMENTS Education Combination of Bachelor's Degree in Maritime studies, with a National Master License - Unlimited Tonnage, preference. Or High School Diploma; with National Upper Level Maritime License - required. Masters of Business Administration degree, preferred. Experience Minimum of fifteen (15) years of Marine Operations experience. Minimum of five (5) years supervisory experience. Experience with Single Point Mooring Operations, preferred. Tanker and barge Marine Operations experience. Knowledge/Skills/Abilities Demonstrated knowledge of Marine equipment maintenance, ISM standards, vessel operations, emergency response equipment, safety and regulatory compliance procedures. Knowledge and understanding of Marine HSE regulations, procedures and processes, preferred. Basic knowledge of Microsoft Word, Excel, Outlook, and Power Point. Ability to communicate clearly and concisely, both orally and in writing. Results driven with strong planning and organization skills. Knowledge and understanding of project management methodologies. Highly motivated self-starter who takes initiative with minimum supervision. Demonstrated ability to exercise sound judgment and discretion in making recommendations. Demonstrated ability to empower the workforce and develop alignment with numerous department groups. Ability to establish and maintain effective working relationships with employees at all levels of the organization. Demonstrated ability to influence others. Applicable Additional Requirements Valid driver's license. Ability to climb stairs and ladders up to 60 feet and onboard vessels. Ability to occasionally lift up to 50 pounds, climb tanks, push and pull, reach overhead, operate hand tools, stoop and squat, wear breathing apparatus, enter confined spaces and utilize all necessary personal protective equipment. Ability and willingness to work extended hours, nights, rotating shifts, and holidays when required. Ability to obtain, or currently possess, a valid Transportation Workers Identification Credential (TWIC). With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
03/29/2024
Full time
New Opportunity Marine Manager NES Fircroft is actively seeking an experienced Captain for a Marine Manager position with our client, a major Terminal site on the Island of St. Croix in the USVI! This is a permanent position with our client, candidates in this role will be tasked with managing the overall Marine operations associated with the flow of tanker ships in and out of our clients harbor. Qualified candidates will hold 10+ years of experience in Marine Operations as well as a bachelors degree in Maritime studies with a National Master License, unlimited tonnage is a strong preferance in this case. I. SUMMARY OF POSITION This position provides the leadership, experience, and direction for managing Marine Personnel, Vessels, and Single Point Mooring Operations (SPM), to ensure safe, environmentally compliant, efficient and economical performance. The position oversees harbor traffic, tug maintenance, operations, and marine oriented regulatory requirements including modifying and expanding permitted activities. Direct reports are Marine supervisory personnel and staff. II. REPRESENTATIVE RESPONSIBILITIES Manage the Marine Department staff. Ensure that all are challenged, engaged, and accountable in their assigned areas of responsibility. Oversee the operation, maintenance and scheduling of the SPM in a safe, efficient, environmentally compliant and economically sound manner. Manage hourly workforce effectively through promoting labor relations in all aspects of daily Marine operations with emphasis on personal safety and environmental compliance. Ensure the optimization and reliability of Tug fleet in compliance with port and flag state regulations to match customer requirements including adding new operations around new businesses. Ensure Marine personnel maintain training and license certification requirements to meet all maritime regulatory requirements. Represents the Company with federal and local government agencies and to Terminal customers on Marine and vessel operating issues. Develop an annual departmental budget, manage expense programs in support of that budget. Responsible for overall coordination of daily Marine operations with Pilots, Tug Crews, Contract Personnel, Terminal Safety, Environmental, Security, Finance, Maintenance, and Human Resources. Develops and communicates departmental goals in support of the Company's objectives. Provide strategic leadership to emergency response and incident management team. Assure continuity in the Company through hiring/selection, training, certification, employee development, motivation and organization of Marine personnel. All other duties assigned. The above is a summary of responsibilities for this position and there may be other responsibilities and duties assigned by management. III. REQUIREMENTS Education Combination of Bachelor's Degree in Maritime studies, with a National Master License - Unlimited Tonnage, preference. Or High School Diploma; with National Upper Level Maritime License - required. Masters of Business Administration degree, preferred. Experience Minimum of fifteen (15) years of Marine Operations experience. Minimum of five (5) years supervisory experience. Experience with Single Point Mooring Operations, preferred. Tanker and barge Marine Operations experience. Knowledge/Skills/Abilities Demonstrated knowledge of Marine equipment maintenance, ISM standards, vessel operations, emergency response equipment, safety and regulatory compliance procedures. Knowledge and understanding of Marine HSE regulations, procedures and processes, preferred. Basic knowledge of Microsoft Word, Excel, Outlook, and Power Point. Ability to communicate clearly and concisely, both orally and in writing. Results driven with strong planning and organization skills. Knowledge and understanding of project management methodologies. Highly motivated self-starter who takes initiative with minimum supervision. Demonstrated ability to exercise sound judgment and discretion in making recommendations. Demonstrated ability to empower the workforce and develop alignment with numerous department groups. Ability to establish and maintain effective working relationships with employees at all levels of the organization. Demonstrated ability to influence others. Applicable Additional Requirements Valid driver's license. Ability to climb stairs and ladders up to 60 feet and onboard vessels. Ability to occasionally lift up to 50 pounds, climb tanks, push and pull, reach overhead, operate hand tools, stoop and squat, wear breathing apparatus, enter confined spaces and utilize all necessary personal protective equipment. Ability and willingness to work extended hours, nights, rotating shifts, and holidays when required. Ability to obtain, or currently possess, a valid Transportation Workers Identification Credential (TWIC). With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
PNC Financial Services Group
Leonardtown, Maryland
Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Financial Advisor within PNC Investments, you will be based in Breton Branch in Leonardtown, MD. Financial Advisors within PNC Investments (also referred to as Branch Financial Advisors) work within a highly collaborative circuit of bank branches and manage an assigned book of business. PNC Financial Advisors execute an advice and planning strategy focused on helping clients meet their savings, investing and retirement goals. Our team of financial planning experts guide you in creating personalized solutions on behalf of you and your clients. Our comprehensive, holistic and strategic approach will harmoniously keep all parties on the same side of the table. PNC's referral program and culture drives and encourages teamwork resulting in branch partners having a vested interest in our advisors' success. We provide a robust training program, administrative support and state of the art technology designed to elevate your career. At PNC Investments, we are passionate about our values and helping our advisors build their future. FINRA series 7 & 66 (or combination of series 63 / 65) and Life, Health & Accident Insurance are required Job Description Consults on investment and insurance strategies, as well as the development of financial plans for clients. Grows and retains an investment and insurance book of business. Owns the client experience, efficiently handling sales and service, identifying sales and/or executing opportunities and making referrals to internal business partners as appropriate. Acquires, expands and maintains client relationships through business development and client networking. Grows client loyalty and share of wallet through an exceptional client experience. Applies product and procedural knowledge to solve client problems appropriately and efficiently. Develops and implements investment and insurance strategies for clients. Determines the best products to support such strategies. Presents sound financial recommendations and guidance to clients. Establishes individual financial plans based on client financial needs and objectives. Monitors financial plans and recommends changes as needed. Actively and regularly coaches and educates branch staff and internal business partners to identify investment opportunities. Drives investment education and visibility among branch staff. In partnership with branch manager and/or investment sales associate, leads the branch team on actions to achieve investment results. Shows urgency with activities and leads by example. Has regular and effective communication with internal and external partners to build strong relationships that drive referral activity. Regularly meets with branch manager and other internal business partners to communicate and review business results and pipeline management. Meets service level agreements on lead and referral follow up. Adheres to all applicable laws, regulations, policies and guidelines. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Competencies Coaching Others - Knowledge of coaching concepts and methods; ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness. Customer Experience Management. - Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point. Customer Retention - Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty. Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Interpersonal Relationships - Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner. Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Prospecting. - Knowledge of prospecting principles, processes and skills; ability to identify and engage potential customers in the market. Build relationships and create opportunities. Plan, strategize and target the right industries. Create value propositions with impact. Sales Tasks And Activities - Knowledge of and the ability to sell an organization's products and services. Selling. - Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals. Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers. Work Experience Roles at this level typically require a university / college degree with Education Associates Additional Job Description Benefits PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit > New to PNC. Disability Accommodations Statement: If an accommodation is required to participate in the application process, please contact us via email at . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO): PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
03/29/2024
Full time
Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Financial Advisor within PNC Investments, you will be based in Breton Branch in Leonardtown, MD. Financial Advisors within PNC Investments (also referred to as Branch Financial Advisors) work within a highly collaborative circuit of bank branches and manage an assigned book of business. PNC Financial Advisors execute an advice and planning strategy focused on helping clients meet their savings, investing and retirement goals. Our team of financial planning experts guide you in creating personalized solutions on behalf of you and your clients. Our comprehensive, holistic and strategic approach will harmoniously keep all parties on the same side of the table. PNC's referral program and culture drives and encourages teamwork resulting in branch partners having a vested interest in our advisors' success. We provide a robust training program, administrative support and state of the art technology designed to elevate your career. At PNC Investments, we are passionate about our values and helping our advisors build their future. FINRA series 7 & 66 (or combination of series 63 / 65) and Life, Health & Accident Insurance are required Job Description Consults on investment and insurance strategies, as well as the development of financial plans for clients. Grows and retains an investment and insurance book of business. Owns the client experience, efficiently handling sales and service, identifying sales and/or executing opportunities and making referrals to internal business partners as appropriate. Acquires, expands and maintains client relationships through business development and client networking. Grows client loyalty and share of wallet through an exceptional client experience. Applies product and procedural knowledge to solve client problems appropriately and efficiently. Develops and implements investment and insurance strategies for clients. Determines the best products to support such strategies. Presents sound financial recommendations and guidance to clients. Establishes individual financial plans based on client financial needs and objectives. Monitors financial plans and recommends changes as needed. Actively and regularly coaches and educates branch staff and internal business partners to identify investment opportunities. Drives investment education and visibility among branch staff. In partnership with branch manager and/or investment sales associate, leads the branch team on actions to achieve investment results. Shows urgency with activities and leads by example. Has regular and effective communication with internal and external partners to build strong relationships that drive referral activity. Regularly meets with branch manager and other internal business partners to communicate and review business results and pipeline management. Meets service level agreements on lead and referral follow up. Adheres to all applicable laws, regulations, policies and guidelines. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Competencies Coaching Others - Knowledge of coaching concepts and methods; ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness. Customer Experience Management. - Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point. Customer Retention - Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty. Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Interpersonal Relationships - Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner. Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Prospecting. - Knowledge of prospecting principles, processes and skills; ability to identify and engage potential customers in the market. Build relationships and create opportunities. Plan, strategize and target the right industries. Create value propositions with impact. Sales Tasks And Activities - Knowledge of and the ability to sell an organization's products and services. Selling. - Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals. Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers. Work Experience Roles at this level typically require a university / college degree with Education Associates Additional Job Description Benefits PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit > New to PNC. Disability Accommodations Statement: If an accommodation is required to participate in the application process, please contact us via email at . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO): PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model . Job Description This position will be field based in Indianapolis, IN Position Purpose The CHEP LVR Representative II (Route Service Representive) will be responsible for executing daily visits seeking pallet returns from a high number of low volume NPD locations. They will be responsible for increasing flow through by collecting assets from existing customers and seeking new collections from known and unknown NPD locations by educating locations on the CHEP program, negotiating the return of company assets, and identifying misuse/black market situations for investigation working closely with other departments to resolve any issues. Additionally, this position will be involved in the development of new LVR routes, guiding teammates through new processes and training new employees. Scope Number of Countries: 1 Number of Locations: 100+ Customer Locations Major/Key Accountabilities Operate a CHEP owned box truck (or similar equipment) in compliance with all DOT Regulations and CHEP Safety requirements Execute deliveries and collection of empty pallets (and possibly other assets) at locations provided by CHEP as efficiently as possible Work with local customers on program compliance to drive efficiencies and increase collection volumes Visit potential collection locations with the goal of collecting owned assets including the explanation on the CHEP model, negotiating return pallet returns, and enforcing ownership rights. Develop, communicate, and implement improved processes focusing on key performance areas within the LVR operations Document all delivery/collection data (times, mileages, volumes, customer comments, etc.) and communicate to CHEP LVR support personnel Document, investigate and escalate findings related to location status, data corrections and black-market insights. Partner with internal resources to build and execute project plans Serve as a resource and trainer for LVR Representatives on key performance areas Measures DOT & Safety Compliance On Time Performance/Customer Service Levels Operational Cost Optimization Total Pallets Delivered/Collected Customer/Location Growth LVR Program Cost Performance Total Number of Visits Funnel Progression Correction Opportunities Collection Leads Authority/ Decision Making Customer Issue Resolution Delivery/Collection Prioritization Identification and Onboarding of New Direct Collect Customers Working Autonomously Working Within a Matrix Environment Black Market Escalation Key contacts Internal: Asset Recovery Reps Asset Protection Managers Asset Control Leadership LVR Coordinators Customer Service Field Reps Service Center/Operations Supervisors, Clerks and Managers External: Key Retail & Manufacturing Customers (Local level) NPDs (Local level) Potential Customers (Local Level) Qualifications Willing to lift 65 lbs. on a regular basis Must have a clean driving record Must be able to obtain and maintain a DOT medical card with no restrictions Able to execute and optimize provided delivery/collection routes Strong communication skills On-the-fly Problem Solving Comfortable working autonomously Able to develop relationships with new customers Strong Analytical skills Able to lead peers Experience Multi-stop driving DOT & Safety Compliance Ownership Route Optimization/Management Local Customer Relationship Building Front line operations leadership New Customer Development (Desired) Skills and Knowledge DOT Regulations Basic Microsoft Office (Excel, Outlook) Routing Management Apps/Software (Desired) Customer Service Programs Languages Essential: English Desirable: Spanish Preferred Education Diploma Preferred Level of Work Experience 3 - 5 yearsFully Remote We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at .
03/29/2024
Full time
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model . Job Description This position will be field based in Indianapolis, IN Position Purpose The CHEP LVR Representative II (Route Service Representive) will be responsible for executing daily visits seeking pallet returns from a high number of low volume NPD locations. They will be responsible for increasing flow through by collecting assets from existing customers and seeking new collections from known and unknown NPD locations by educating locations on the CHEP program, negotiating the return of company assets, and identifying misuse/black market situations for investigation working closely with other departments to resolve any issues. Additionally, this position will be involved in the development of new LVR routes, guiding teammates through new processes and training new employees. Scope Number of Countries: 1 Number of Locations: 100+ Customer Locations Major/Key Accountabilities Operate a CHEP owned box truck (or similar equipment) in compliance with all DOT Regulations and CHEP Safety requirements Execute deliveries and collection of empty pallets (and possibly other assets) at locations provided by CHEP as efficiently as possible Work with local customers on program compliance to drive efficiencies and increase collection volumes Visit potential collection locations with the goal of collecting owned assets including the explanation on the CHEP model, negotiating return pallet returns, and enforcing ownership rights. Develop, communicate, and implement improved processes focusing on key performance areas within the LVR operations Document all delivery/collection data (times, mileages, volumes, customer comments, etc.) and communicate to CHEP LVR support personnel Document, investigate and escalate findings related to location status, data corrections and black-market insights. Partner with internal resources to build and execute project plans Serve as a resource and trainer for LVR Representatives on key performance areas Measures DOT & Safety Compliance On Time Performance/Customer Service Levels Operational Cost Optimization Total Pallets Delivered/Collected Customer/Location Growth LVR Program Cost Performance Total Number of Visits Funnel Progression Correction Opportunities Collection Leads Authority/ Decision Making Customer Issue Resolution Delivery/Collection Prioritization Identification and Onboarding of New Direct Collect Customers Working Autonomously Working Within a Matrix Environment Black Market Escalation Key contacts Internal: Asset Recovery Reps Asset Protection Managers Asset Control Leadership LVR Coordinators Customer Service Field Reps Service Center/Operations Supervisors, Clerks and Managers External: Key Retail & Manufacturing Customers (Local level) NPDs (Local level) Potential Customers (Local Level) Qualifications Willing to lift 65 lbs. on a regular basis Must have a clean driving record Must be able to obtain and maintain a DOT medical card with no restrictions Able to execute and optimize provided delivery/collection routes Strong communication skills On-the-fly Problem Solving Comfortable working autonomously Able to develop relationships with new customers Strong Analytical skills Able to lead peers Experience Multi-stop driving DOT & Safety Compliance Ownership Route Optimization/Management Local Customer Relationship Building Front line operations leadership New Customer Development (Desired) Skills and Knowledge DOT Regulations Basic Microsoft Office (Excel, Outlook) Routing Management Apps/Software (Desired) Customer Service Programs Languages Essential: English Desirable: Spanish Preferred Education Diploma Preferred Level of Work Experience 3 - 5 yearsFully Remote We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at .
Job description: Opportunity to sell new technological advances in process industry equipment, with strong engineering and manufacturing backing. Be face of company to customers for equipment, technical service and aftermarket products uncapped commissions! My client is a custom equipment and systems manufacturer with a reputation for delivering quality product on time and on budget. High degree of integrity. Develop new customers in consultative type business development role. Home office situation MidAtlantic ideally located in PA, NJ, DE, MD has majority of customer base but territory includes DC, VA, WV, OH, KY Job Description Will make calls or visits to build relationships with prospective and existing customers plant, facilities, maintenance, project engineers and managers as well as presentations to purchasing and C Suite. HUGE opportunity to grow sales as their technology is the wave of the future. Responsibilities: Proactively manage customer accounts and provides options, recommendations and solutions to existing and potential customers, constantly maintaining the customer relationship. Identify and commercialize new target accounts, constantly growing and developing the business. Follow up on new leads and referrals stemming from field activity and make preparations of presentations, proposals and quotations for same. Qualifications: Minimum of 3 - 5 years calling on plant, facilities, maintenance, project engineers and managers in process plants. Entrepreneurial mindset - able to develop business plan and thrives on account development Someone who is self-sufficient, motivated to succeed, internal drive, knows how to overcome trials and tribulations the eternal no struggle! Why is This a Great Opportunity: Opportunity to reinvigorate territory that has great potential for a hungry driven Sales Rep who wants to get out and develop relationships to grow sales in capital equipment, aftermarket parts and service. My client is a custom equipment and systems manufacturer with a reputation for delivering quality product on time and on budget. High degree of integrity. Develop new customers in consultative type business development role. Home office situation based in MId-Atlantic - ideally PA, NJ, DE, MD Salary Type : Annual Salary Salary Min : $ 90000 Salary Max : $ 130000 Currency Type : USD
03/29/2024
Full time
Job description: Opportunity to sell new technological advances in process industry equipment, with strong engineering and manufacturing backing. Be face of company to customers for equipment, technical service and aftermarket products uncapped commissions! My client is a custom equipment and systems manufacturer with a reputation for delivering quality product on time and on budget. High degree of integrity. Develop new customers in consultative type business development role. Home office situation MidAtlantic ideally located in PA, NJ, DE, MD has majority of customer base but territory includes DC, VA, WV, OH, KY Job Description Will make calls or visits to build relationships with prospective and existing customers plant, facilities, maintenance, project engineers and managers as well as presentations to purchasing and C Suite. HUGE opportunity to grow sales as their technology is the wave of the future. Responsibilities: Proactively manage customer accounts and provides options, recommendations and solutions to existing and potential customers, constantly maintaining the customer relationship. Identify and commercialize new target accounts, constantly growing and developing the business. Follow up on new leads and referrals stemming from field activity and make preparations of presentations, proposals and quotations for same. Qualifications: Minimum of 3 - 5 years calling on plant, facilities, maintenance, project engineers and managers in process plants. Entrepreneurial mindset - able to develop business plan and thrives on account development Someone who is self-sufficient, motivated to succeed, internal drive, knows how to overcome trials and tribulations the eternal no struggle! Why is This a Great Opportunity: Opportunity to reinvigorate territory that has great potential for a hungry driven Sales Rep who wants to get out and develop relationships to grow sales in capital equipment, aftermarket parts and service. My client is a custom equipment and systems manufacturer with a reputation for delivering quality product on time and on budget. High degree of integrity. Develop new customers in consultative type business development role. Home office situation based in MId-Atlantic - ideally PA, NJ, DE, MD Salary Type : Annual Salary Salary Min : $ 90000 Salary Max : $ 130000 Currency Type : USD
North County Transit District
Oceanside, California
DESCRIPTION Under oversight from the Director of Security, the Manager of Security assists with planning and managing administrative, personnel, and training activities within the North County Transit District's (NCTD's) Security Department. This position is also responsible for assisting with implementation of the District's emergency management and continuity of operations programs. Distinguishing Characteristics The Manager of Security is charged with supporting NCTD's efforts to provide a safe and secure environment for employees, customers and the general public while meeting all applicable district-wide, local, state and federal requirements associated with bus, paratransit, hybrid rail, commuter rail, and contractor security and emergency management programs/projects. Supervision Received and Exercised This position reports to the Director of Security. This position works in collaboration with internal and external resources to accomplish district-wide and department goals and objectives. This position has direct oversight for the Control Center Technicians and may assist with oversight for the Code Compliance Inspectors upon request from the Director. Further, this position is expected to participate in the sharing of expert knowledge and as a vital member of various project teams that may be instituted. Working Conditions Normal working conditions for this position are in both an office and field setting. Business travel may be required periodically between district sites, governmental agencies, consultants' facilities, and other locations as required. The Security Department operates on a 24/7/365 basis. The individual in this position must be available outside of regular business hours, including evenings, weekends and holidays, as needed for operational, instructional, and/or emergency support. This position must be able work at multiple sites and needs to work shifts around the clock to provide adequate oversight of direct reports. EXAMPLES OF DUTIES Essential Functions Duties may include, but are not limited to, the following: Implements procedures for security monitoring staff, which result in an overall positive environment for customers while fostering a safe and secure environment for NCTD facilities and assets. Manages and ensures the effective daily operation of the Monitoring Center. Conducts research into incidents and investigations regarding possible security matters, ordinance violations and criminal activity on NCTD's modes, in transit centers, at stops, at stations, and among NCTD direct and contractor employees. Compiles and manages NCTD's internal security data as well as relevant data from external sources as directed by the Director. Conducts and documents the findings from routine field visits to transit stations/centers to obtain first-hand information on the current security status, including identification of opportunities for improvement and/or recommendations to the Director on law enforcement focus. Trains District staff and contractors on NCTD's system security and emergency management programs, projects, and plans upon request from the Director. Plans, coordinates, and executes security and emergency training drills and exercises with staff, contractors, and outside emergency responders as directed by the Director. Supports compliance with all NCTD Ordinances, as approved by the Board of Directors, for enforcement on all NCTD properties, facilities, and modes of services as directed by the Director. Issue warning and/or citations for violations of NCTD ordinances and other applicable rules and regulations. Manages the District's electronic facility access program to ensure staff and contractor roster is current and that access permissions are appropriate based on individual position roles and responsibilities. Produces and delivers various reports and research data as needed. Collaborates with other District staff on various inter-departmental programs/projects as assigned by the Director. Hires, trains, supervises, reviews, disciplines, and terminates subordinate staff as needed and in accordance with District policy and applicable Union Agreements. Stays abreast of federal, state, and local laws, emerging security trends. Serves as a member of the District's emergency response team. Respond to incidents as directed by the Director or as otherwise required by NCTD response and recovery procedures; may be required to respond outside of regular work schedule. Perform other related duties as assigned. QUALIFICATIONS Education/Experience A Bachelor's Degree in public safety, homeland security, physical security, emergency management, or a related field. Minimum of five (5) years prior directly relevant experience, including two (2) years of supervisory experience. Prior experience with public transit or equivalent experience in a similar private or government sector environment strongly desired. A combination of experience/skills and education to fulfill the requisite knowledge, skills and abilities for this position may be considered. Certificates/Licenses Possess and maintain a California driver license, Class C, with less than 6 points in the preceding 36-month period and no DUIs in the preceding seven (7) year period. Maintain compliance with the District's policies regarding Conflict of Interest and Ethics. Candidates must complete the POST 832 PC Certified Course in Laws of Arrest prior to hire or within the first 6 months of employment. Must be able to obtain and maintain annual access to Marine Corp Base Camp Pendleton. Must be able to become RWP Qualified on NCTD owned railroad properties. Able to obtain Transit Safety and Security Professional (TSSP) Certification. General Requirements Knowledge of current customer service-oriented security management best practices and implementation methods, including development of a customer service-oriented culture within security and enforcement organizations. Knowledge of principles, practices, and procedures of security administration and investigation; familiarity with physical security and monitoring systems. Knowledge of criminal laws, codes and ordinances and court interpretations, including rights of citizens. Working knowledge of principles, practices, and procedures of emergency management. Able to create and maintain good working relationships with individuals of varying level of responsibility and from various socio-economic, cultural, and ethnic backgrounds through excellent communication, teambuilding, and customer service skills. Strong written and oral communication skills. Strong analytical and critical thinking skills; ability to gather, organize, analyze and present data to appropriate sources, ability to interpret and apply local, state, and federal rules and regulations accurately and effectively. A professional level of expertise in multiple areas and demonstrated use of high-level discretion and judgment in execution of duties is preferred. Must be able to manage and maintain simultaneous, transitional, and emerging priorities. Demonstrated proficiency in computer software programs and applications including Microsoft Office Suite. Able to respond in-person to critical incidents, events, and emergencies on any shift and under any weather or time-of-day circumstances within a 60-minute response time from notification. SUPPLEMENTAL INFORMATION Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must possess the ability to use the phone and computer for extended periods, manual dexterity to complete clerical functions and work with office equipment, and lift equipment up to 25 pounds on a periodic basis. The employee must be able to hear, see, and communicate verbally to exchange information. The employee must be able to physically travel between district locations and other destinations, work in evenings when required, work in hazardous conditions, and negotiate a variety of different and irregular terrain as is typical along a railway right of way. The employee may be subject to fumes, odors, dusts, gases, chemicals. The employee must be able to walk, climb, balance, bend, carry, push, reach, sit, and stand. Machines / Tools / Equipment Ability to operate a personal computer and Microsoft Office Suite programs. Ability to operate standard office equipment, including a fax and scanner machine, copy machine, and telephone. Ability to operate closed circuit television equipment, two-way radios, and public address systems. Ability to carry and operate a mobile on-call device.
03/29/2024
Full time
DESCRIPTION Under oversight from the Director of Security, the Manager of Security assists with planning and managing administrative, personnel, and training activities within the North County Transit District's (NCTD's) Security Department. This position is also responsible for assisting with implementation of the District's emergency management and continuity of operations programs. Distinguishing Characteristics The Manager of Security is charged with supporting NCTD's efforts to provide a safe and secure environment for employees, customers and the general public while meeting all applicable district-wide, local, state and federal requirements associated with bus, paratransit, hybrid rail, commuter rail, and contractor security and emergency management programs/projects. Supervision Received and Exercised This position reports to the Director of Security. This position works in collaboration with internal and external resources to accomplish district-wide and department goals and objectives. This position has direct oversight for the Control Center Technicians and may assist with oversight for the Code Compliance Inspectors upon request from the Director. Further, this position is expected to participate in the sharing of expert knowledge and as a vital member of various project teams that may be instituted. Working Conditions Normal working conditions for this position are in both an office and field setting. Business travel may be required periodically between district sites, governmental agencies, consultants' facilities, and other locations as required. The Security Department operates on a 24/7/365 basis. The individual in this position must be available outside of regular business hours, including evenings, weekends and holidays, as needed for operational, instructional, and/or emergency support. This position must be able work at multiple sites and needs to work shifts around the clock to provide adequate oversight of direct reports. EXAMPLES OF DUTIES Essential Functions Duties may include, but are not limited to, the following: Implements procedures for security monitoring staff, which result in an overall positive environment for customers while fostering a safe and secure environment for NCTD facilities and assets. Manages and ensures the effective daily operation of the Monitoring Center. Conducts research into incidents and investigations regarding possible security matters, ordinance violations and criminal activity on NCTD's modes, in transit centers, at stops, at stations, and among NCTD direct and contractor employees. Compiles and manages NCTD's internal security data as well as relevant data from external sources as directed by the Director. Conducts and documents the findings from routine field visits to transit stations/centers to obtain first-hand information on the current security status, including identification of opportunities for improvement and/or recommendations to the Director on law enforcement focus. Trains District staff and contractors on NCTD's system security and emergency management programs, projects, and plans upon request from the Director. Plans, coordinates, and executes security and emergency training drills and exercises with staff, contractors, and outside emergency responders as directed by the Director. Supports compliance with all NCTD Ordinances, as approved by the Board of Directors, for enforcement on all NCTD properties, facilities, and modes of services as directed by the Director. Issue warning and/or citations for violations of NCTD ordinances and other applicable rules and regulations. Manages the District's electronic facility access program to ensure staff and contractor roster is current and that access permissions are appropriate based on individual position roles and responsibilities. Produces and delivers various reports and research data as needed. Collaborates with other District staff on various inter-departmental programs/projects as assigned by the Director. Hires, trains, supervises, reviews, disciplines, and terminates subordinate staff as needed and in accordance with District policy and applicable Union Agreements. Stays abreast of federal, state, and local laws, emerging security trends. Serves as a member of the District's emergency response team. Respond to incidents as directed by the Director or as otherwise required by NCTD response and recovery procedures; may be required to respond outside of regular work schedule. Perform other related duties as assigned. QUALIFICATIONS Education/Experience A Bachelor's Degree in public safety, homeland security, physical security, emergency management, or a related field. Minimum of five (5) years prior directly relevant experience, including two (2) years of supervisory experience. Prior experience with public transit or equivalent experience in a similar private or government sector environment strongly desired. A combination of experience/skills and education to fulfill the requisite knowledge, skills and abilities for this position may be considered. Certificates/Licenses Possess and maintain a California driver license, Class C, with less than 6 points in the preceding 36-month period and no DUIs in the preceding seven (7) year period. Maintain compliance with the District's policies regarding Conflict of Interest and Ethics. Candidates must complete the POST 832 PC Certified Course in Laws of Arrest prior to hire or within the first 6 months of employment. Must be able to obtain and maintain annual access to Marine Corp Base Camp Pendleton. Must be able to become RWP Qualified on NCTD owned railroad properties. Able to obtain Transit Safety and Security Professional (TSSP) Certification. General Requirements Knowledge of current customer service-oriented security management best practices and implementation methods, including development of a customer service-oriented culture within security and enforcement organizations. Knowledge of principles, practices, and procedures of security administration and investigation; familiarity with physical security and monitoring systems. Knowledge of criminal laws, codes and ordinances and court interpretations, including rights of citizens. Working knowledge of principles, practices, and procedures of emergency management. Able to create and maintain good working relationships with individuals of varying level of responsibility and from various socio-economic, cultural, and ethnic backgrounds through excellent communication, teambuilding, and customer service skills. Strong written and oral communication skills. Strong analytical and critical thinking skills; ability to gather, organize, analyze and present data to appropriate sources, ability to interpret and apply local, state, and federal rules and regulations accurately and effectively. A professional level of expertise in multiple areas and demonstrated use of high-level discretion and judgment in execution of duties is preferred. Must be able to manage and maintain simultaneous, transitional, and emerging priorities. Demonstrated proficiency in computer software programs and applications including Microsoft Office Suite. Able to respond in-person to critical incidents, events, and emergencies on any shift and under any weather or time-of-day circumstances within a 60-minute response time from notification. SUPPLEMENTAL INFORMATION Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must possess the ability to use the phone and computer for extended periods, manual dexterity to complete clerical functions and work with office equipment, and lift equipment up to 25 pounds on a periodic basis. The employee must be able to hear, see, and communicate verbally to exchange information. The employee must be able to physically travel between district locations and other destinations, work in evenings when required, work in hazardous conditions, and negotiate a variety of different and irregular terrain as is typical along a railway right of way. The employee may be subject to fumes, odors, dusts, gases, chemicals. The employee must be able to walk, climb, balance, bend, carry, push, reach, sit, and stand. Machines / Tools / Equipment Ability to operate a personal computer and Microsoft Office Suite programs. Ability to operate standard office equipment, including a fax and scanner machine, copy machine, and telephone. Ability to operate closed circuit television equipment, two-way radios, and public address systems. Ability to carry and operate a mobile on-call device.
WHAT YOU'LL DO As the Solutions Development & Delivery Director within "BCG U" you will lead the design, development and delivery of upskilling solutions to BCG clients around the world. You will be responsible for a multidisciplinary team of upskilling and e-learning product owners, learning designers, SMEs, customer success managers and trainers responsible for designing, developing and delivering online and in person upskilling products & learning solutions to BCG clients around the world. You are an operator first who loves to build new teams and capabilities, create new operational processes to develop new upskilling products and services that meet the unique needs of each of BCG U's clients based on geography, industry, capabilities and client strategy. You know how to deliver immediate value to clients both internally and externally, while building people, processes and capabilities that are ready to scale to deliver solutions better, faster and cheaper across geographies and a diverse portfolio of upskilling learning products. You will be a key member of the BCG U leadership team, with input to help set the strategic agenda, define the annual priorities, design new processes and ways of working and delivering value to BCG clients who are looking to upskill their workforce to unlock business critical capabilities. You are familiar with learning science and upskilling best practices and are eager to drive BCG U's IP development forward. You are comfortable with an agile way of working and managing teams accordingly. As you build the solutions development & delivery process, your role will take you increasingly in front of internal and external clients to help support our commercial pipeline. You are a team player, and a respected leader with a track record of building teams and ways of working that deliver the outcomes for learners, clients and BCG. YOU'RE GOOD AT Designing, testing, implement and scaling operational product development and delivery teams that create exceptional client impact and learner outcomes Owning BCG U upskilling service offerings for BCG U solutions & products, find synergies and ensure these offerings are periodically assessed and benchmarked with best in class offerings and lead efforts to deliver continuous improvement and customer delight. Problem-solving and analytics to drive product development and delivery excellence Leveraging BCG's global knowledge base and talent to support BCG U product building and delivery effectively Understanding the learning industry and EdTech market and ability to network within this space Influencing and serving as a key decision maker in solutions strategy, development & delivery Building necessary internal networks to help build BCG U awareness within BCG and at the clients we serve, including proposals, pitches and client presentations Driving BCG U's IP development and knowledge management Participate in BCG internal forums to educate allied teams on BCG U offerings Build and sustain long term relations with Managing Directors and Partners and regional heads through high stakeholder satisfaction and promote cross referrals. Continuous monitoring and course correcting of Business KPIs like response times, resolution times, user adoption, team billability, utilization, including client satisfaction and NPS. Act as an escalation point for Managing Directors and Partners, clients and case teams, ensure necessary stakeholders (including team members) feel supported and you are vested to find a solution which is amenable and amicable. Attract, recruit, and retain best in class talent across Learning Solutions and Client delivery in a global construct. Developing a motivated a team, focusing on their professional development and leadership skills plus project delivery Collaborate with other leaders within and across regions to drive BCG U / Delivery strengthening initiatives as needed Managing ambiguity with a high level of comfort Self-starting with a strong work ethic, entrepreneurial drive to work autonomously and in a multinational team and fast paced work environment YOU BRING (EXPERIENCE & QUALIFICATIONS) Master's degree in business, product management, operations, learning science, technology or equivalent 10-15 years of overall experience and at least 8 years in directly managing service and product delivery in professional services organization or edtech organization. Proven commercial experience in building a business and operations that supports a rapidly scaling commercial pipeline Consulting experience a plus Ability to influence and manage key stakeholders across the team, BCG and the client Ability to lead more complex, broader sub functional teams or projects fully independently and provide direction to others Ability to resolve complex issues and non-defined problems autonomously, with full business acumen Strong interpersonal skills, that builds credibility with internal and external stakeholders Analytics skills and tech-savviness Managerial experience in leading a team of customer success managers, operational delivery, customer onboarding, and product teams Building and managing a large cross functional team with strong background in Solution Development, Build and Delivery. Strong written and verbal communication skills Advanced knowledge in Outlook, PowerPoint, and Excel Familiarity with common EdTech programs and tools YOU'LL WORK WITH BCG U Managing Director and broader leadership team BCG U team of product owners and learning designers across regions BCGU team of delivery managers to ensure client satisfaction BCG U knowledge team BCG client service teams and Managing Directors/ Partners Other internal BCG team members ADDITIONAL INFORMATION Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. We expect total annualized compensation for Denver-based employees to be approximately the following: Base salary between $160,000- $185,000 (USD); placement within this range will vary based on experience and skill level Annual discretionary performance bonus between 0-30% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period First year annualized target total compensation: $193,200 - $223,387 (USD) At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members. That's zero dollars in premiums taken from employee paychecks. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
03/29/2024
Full time
WHAT YOU'LL DO As the Solutions Development & Delivery Director within "BCG U" you will lead the design, development and delivery of upskilling solutions to BCG clients around the world. You will be responsible for a multidisciplinary team of upskilling and e-learning product owners, learning designers, SMEs, customer success managers and trainers responsible for designing, developing and delivering online and in person upskilling products & learning solutions to BCG clients around the world. You are an operator first who loves to build new teams and capabilities, create new operational processes to develop new upskilling products and services that meet the unique needs of each of BCG U's clients based on geography, industry, capabilities and client strategy. You know how to deliver immediate value to clients both internally and externally, while building people, processes and capabilities that are ready to scale to deliver solutions better, faster and cheaper across geographies and a diverse portfolio of upskilling learning products. You will be a key member of the BCG U leadership team, with input to help set the strategic agenda, define the annual priorities, design new processes and ways of working and delivering value to BCG clients who are looking to upskill their workforce to unlock business critical capabilities. You are familiar with learning science and upskilling best practices and are eager to drive BCG U's IP development forward. You are comfortable with an agile way of working and managing teams accordingly. As you build the solutions development & delivery process, your role will take you increasingly in front of internal and external clients to help support our commercial pipeline. You are a team player, and a respected leader with a track record of building teams and ways of working that deliver the outcomes for learners, clients and BCG. YOU'RE GOOD AT Designing, testing, implement and scaling operational product development and delivery teams that create exceptional client impact and learner outcomes Owning BCG U upskilling service offerings for BCG U solutions & products, find synergies and ensure these offerings are periodically assessed and benchmarked with best in class offerings and lead efforts to deliver continuous improvement and customer delight. Problem-solving and analytics to drive product development and delivery excellence Leveraging BCG's global knowledge base and talent to support BCG U product building and delivery effectively Understanding the learning industry and EdTech market and ability to network within this space Influencing and serving as a key decision maker in solutions strategy, development & delivery Building necessary internal networks to help build BCG U awareness within BCG and at the clients we serve, including proposals, pitches and client presentations Driving BCG U's IP development and knowledge management Participate in BCG internal forums to educate allied teams on BCG U offerings Build and sustain long term relations with Managing Directors and Partners and regional heads through high stakeholder satisfaction and promote cross referrals. Continuous monitoring and course correcting of Business KPIs like response times, resolution times, user adoption, team billability, utilization, including client satisfaction and NPS. Act as an escalation point for Managing Directors and Partners, clients and case teams, ensure necessary stakeholders (including team members) feel supported and you are vested to find a solution which is amenable and amicable. Attract, recruit, and retain best in class talent across Learning Solutions and Client delivery in a global construct. Developing a motivated a team, focusing on their professional development and leadership skills plus project delivery Collaborate with other leaders within and across regions to drive BCG U / Delivery strengthening initiatives as needed Managing ambiguity with a high level of comfort Self-starting with a strong work ethic, entrepreneurial drive to work autonomously and in a multinational team and fast paced work environment YOU BRING (EXPERIENCE & QUALIFICATIONS) Master's degree in business, product management, operations, learning science, technology or equivalent 10-15 years of overall experience and at least 8 years in directly managing service and product delivery in professional services organization or edtech organization. Proven commercial experience in building a business and operations that supports a rapidly scaling commercial pipeline Consulting experience a plus Ability to influence and manage key stakeholders across the team, BCG and the client Ability to lead more complex, broader sub functional teams or projects fully independently and provide direction to others Ability to resolve complex issues and non-defined problems autonomously, with full business acumen Strong interpersonal skills, that builds credibility with internal and external stakeholders Analytics skills and tech-savviness Managerial experience in leading a team of customer success managers, operational delivery, customer onboarding, and product teams Building and managing a large cross functional team with strong background in Solution Development, Build and Delivery. Strong written and verbal communication skills Advanced knowledge in Outlook, PowerPoint, and Excel Familiarity with common EdTech programs and tools YOU'LL WORK WITH BCG U Managing Director and broader leadership team BCG U team of product owners and learning designers across regions BCGU team of delivery managers to ensure client satisfaction BCG U knowledge team BCG client service teams and Managing Directors/ Partners Other internal BCG team members ADDITIONAL INFORMATION Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. We expect total annualized compensation for Denver-based employees to be approximately the following: Base salary between $160,000- $185,000 (USD); placement within this range will vary based on experience and skill level Annual discretionary performance bonus between 0-30% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period First year annualized target total compensation: $193,200 - $223,387 (USD) At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members. That's zero dollars in premiums taken from employee paychecks. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
WHAT YOU'LL DO Client Development Senior Managers (CDSMs) work at the intersection of business development, account management, marketing, and client engagement within BCG's most strategic accounts. In this role, you will be embedded as a key member of a BCG account team in order to support the full range of activities required to support the client and the account team. You will serve as a thought partner and become the "chief of staff" to the lead Partner(s) on the account, including the Chief Coordinating Officer (CCO), or lead BCG relationship partner. CDSMs should be self-starters with outstanding organization and communication skills, who are excited about working in an entrepreneurial environment and who are adept at building relationships. YOU'RE GOOD AT The objective of the Client Development Senior Manager role is to provide strategic support to Client Coordinating Officers (CCOs) and client account teams for our largest and most complex clients, supporting the account's business development priorities. You will become an expert on the client, acting as a Chief of Staff to the CCO, identifying client development and growth opportunities, and ensuring strong account performance. Examples of what you will do include driving the account planning process, managing the business pipeline, developing the account marketing strategy, overseeing pricing and contracting, and supporting financial and market analysis. In this role, you will also become an integrated team member of the client account team, coordinating strategic case team activities to ensure effective teaming across Partner teams, non-Partner teams, and supporting functions. Leading and supporting the full cycle process of account planning: Constructing a comprehensive client account plan in partnership with the account team to guide the team's activities and priorities. Ensuring that the day-to-day execution of the account plan, driving action behind the team ambitions through active project management Developing and maintaining the client relationship map and ensure a robust engagement strategy for key relationships is in place, helping the account leadership drive the development of deep and personal client relationships Managing the account marketing plan, including event invitation strategy and management and distribution of thought leadership Serving as an expert client resource and maintaining robust client information and knowledge: Maintaining baseline/background client information (proposal tracking, investor presentations, marketing information, investment history, client references, etc). Monitor client news, earnings/ analyst views, financial information and derive actionable insights Tracking broader industry trends and changes to help the account leadership understand the broader market landscape Identifying potential white space opportunities for the account and conduct quantitative analysis as needed Attending and actively participating in internal practice areas and functional topic conferences to stay on top of relevant industry trends and BCG offerings, and be the account lead on bringing the best of BCG to the client Creating and measuring value on the account: Coordinating and managing feedback from clients, including analysis of surveys and senior leadership interviews Examples can include managing a rate card negotiation, developing an account dashboard, or conducting post-case value measurement Selectively engaging with the client directly, as appropriate, and at the discretion of the BCG account team. Leading and orchestrating quality account teaming: Serving as a thought partner to the CCO and Partner team, providing insights and constructive feedback on existing account tools and processes, as well as identifying opportunities to team better Ensuring effective communication and coordination of various Partners and consulting team members (examples can include facilitating regular account meetings, driving account communications, on-boarding new team members and enhancing and facilitating case wrap up processes) Identifying and engaging the right internal, expert resources for functional, industry and global BCG support Crafting and developing proposal ready materials, including a solid repository of ready-to-use CVs and resumes Cultivating close partnerships with internal, functional supporting teams: Acting as key account team liaison across BCG's internal functions, including marketing, finance, staffing, practice area management, alumni, and more Becoming embedded within the respective industry and functional practice areas Teaming with finance to understand account economics, engagement pricing, investments, and to optimize expenses, leading efforts to optimize spending where necessary and appropriate Working closely with EA team to ensure coordination and communication across broader case team Championing best practice sharing and insights across the CDSM Team Acting as a key catalyst for collaboration across the full CDSM team by actively sharing account insights, tools, and creative ideas Seeking out opportunities to scale successes beyond your own account to have a broader enterprise level impact Performing other duties or special projects as assigned or required YOU BRING (EXPERIENCE & QUALIFICATIONS) 10+ years of working in a professional services firm with experience in account management and client development; consulting background preferred Bachelor's degree required; Advanced degree/MBA preferred Strong Excel and PowerPoint skills; strong computer literacy and facility with numbers Comfortable communicating in direct client interactions Strong verbal and written communication skills and entrepreneurial drive Ability to work effectively with all levels and functions of the organization Good organizational skills and effective management skills to manage multiple parallel tasks, ability to set priorities Performed successfully in a fast-paced, global, intellectually intense, service-oriented environment with people at all organizational levels Proactive, creative, self-starter Able to prioritize, able to tolerate ambiguity Exercises judgment in handling confidential/sensitive information; trustworthy YOU'LL WORK WITH You'll sit in our Client Development Senior Manager Team, which is part of the NAMR Client Team. The CDSM team was formed over six years ago in order to provide more direct support to our CCOs/Account teams of our largest and most complex accounts. The team is currently made up of 20 CDSMs and CD Operations Managers based all over the NAMR region. You'll partner closely with our other NAMR Client Team members, including members of our Global Client Team. In addition, you'll also collaborate with colleagues from across the organization, including Finance and PAs/ABMs. ADDITIONAL INFORMATION COMPENSATION INFORMATION: Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. Some local governments in the United States require job postings to include a reasonable estimate of base compensation. We expect your total annualized compensation to be approximately the following: In New York state the base salary is between $ 140,000- $ 171,000 (USD); placement within this range will vary based on experience and skill level In other locations, competitive pay is commensurate with the role and geography Annual discretionary performance bonus between 0-20% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
03/29/2024
Full time
WHAT YOU'LL DO Client Development Senior Managers (CDSMs) work at the intersection of business development, account management, marketing, and client engagement within BCG's most strategic accounts. In this role, you will be embedded as a key member of a BCG account team in order to support the full range of activities required to support the client and the account team. You will serve as a thought partner and become the "chief of staff" to the lead Partner(s) on the account, including the Chief Coordinating Officer (CCO), or lead BCG relationship partner. CDSMs should be self-starters with outstanding organization and communication skills, who are excited about working in an entrepreneurial environment and who are adept at building relationships. YOU'RE GOOD AT The objective of the Client Development Senior Manager role is to provide strategic support to Client Coordinating Officers (CCOs) and client account teams for our largest and most complex clients, supporting the account's business development priorities. You will become an expert on the client, acting as a Chief of Staff to the CCO, identifying client development and growth opportunities, and ensuring strong account performance. Examples of what you will do include driving the account planning process, managing the business pipeline, developing the account marketing strategy, overseeing pricing and contracting, and supporting financial and market analysis. In this role, you will also become an integrated team member of the client account team, coordinating strategic case team activities to ensure effective teaming across Partner teams, non-Partner teams, and supporting functions. Leading and supporting the full cycle process of account planning: Constructing a comprehensive client account plan in partnership with the account team to guide the team's activities and priorities. Ensuring that the day-to-day execution of the account plan, driving action behind the team ambitions through active project management Developing and maintaining the client relationship map and ensure a robust engagement strategy for key relationships is in place, helping the account leadership drive the development of deep and personal client relationships Managing the account marketing plan, including event invitation strategy and management and distribution of thought leadership Serving as an expert client resource and maintaining robust client information and knowledge: Maintaining baseline/background client information (proposal tracking, investor presentations, marketing information, investment history, client references, etc). Monitor client news, earnings/ analyst views, financial information and derive actionable insights Tracking broader industry trends and changes to help the account leadership understand the broader market landscape Identifying potential white space opportunities for the account and conduct quantitative analysis as needed Attending and actively participating in internal practice areas and functional topic conferences to stay on top of relevant industry trends and BCG offerings, and be the account lead on bringing the best of BCG to the client Creating and measuring value on the account: Coordinating and managing feedback from clients, including analysis of surveys and senior leadership interviews Examples can include managing a rate card negotiation, developing an account dashboard, or conducting post-case value measurement Selectively engaging with the client directly, as appropriate, and at the discretion of the BCG account team. Leading and orchestrating quality account teaming: Serving as a thought partner to the CCO and Partner team, providing insights and constructive feedback on existing account tools and processes, as well as identifying opportunities to team better Ensuring effective communication and coordination of various Partners and consulting team members (examples can include facilitating regular account meetings, driving account communications, on-boarding new team members and enhancing and facilitating case wrap up processes) Identifying and engaging the right internal, expert resources for functional, industry and global BCG support Crafting and developing proposal ready materials, including a solid repository of ready-to-use CVs and resumes Cultivating close partnerships with internal, functional supporting teams: Acting as key account team liaison across BCG's internal functions, including marketing, finance, staffing, practice area management, alumni, and more Becoming embedded within the respective industry and functional practice areas Teaming with finance to understand account economics, engagement pricing, investments, and to optimize expenses, leading efforts to optimize spending where necessary and appropriate Working closely with EA team to ensure coordination and communication across broader case team Championing best practice sharing and insights across the CDSM Team Acting as a key catalyst for collaboration across the full CDSM team by actively sharing account insights, tools, and creative ideas Seeking out opportunities to scale successes beyond your own account to have a broader enterprise level impact Performing other duties or special projects as assigned or required YOU BRING (EXPERIENCE & QUALIFICATIONS) 10+ years of working in a professional services firm with experience in account management and client development; consulting background preferred Bachelor's degree required; Advanced degree/MBA preferred Strong Excel and PowerPoint skills; strong computer literacy and facility with numbers Comfortable communicating in direct client interactions Strong verbal and written communication skills and entrepreneurial drive Ability to work effectively with all levels and functions of the organization Good organizational skills and effective management skills to manage multiple parallel tasks, ability to set priorities Performed successfully in a fast-paced, global, intellectually intense, service-oriented environment with people at all organizational levels Proactive, creative, self-starter Able to prioritize, able to tolerate ambiguity Exercises judgment in handling confidential/sensitive information; trustworthy YOU'LL WORK WITH You'll sit in our Client Development Senior Manager Team, which is part of the NAMR Client Team. The CDSM team was formed over six years ago in order to provide more direct support to our CCOs/Account teams of our largest and most complex accounts. The team is currently made up of 20 CDSMs and CD Operations Managers based all over the NAMR region. You'll partner closely with our other NAMR Client Team members, including members of our Global Client Team. In addition, you'll also collaborate with colleagues from across the organization, including Finance and PAs/ABMs. ADDITIONAL INFORMATION COMPENSATION INFORMATION: Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. Some local governments in the United States require job postings to include a reasonable estimate of base compensation. We expect your total annualized compensation to be approximately the following: In New York state the base salary is between $ 140,000- $ 171,000 (USD); placement within this range will vary based on experience and skill level In other locations, competitive pay is commensurate with the role and geography Annual discretionary performance bonus between 0-20% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.