Job description: A leading non-profit organization is in search of an energetic Sales Leader who has demonstrated success in sales and possesses a zeal for non-profit endeavors, eager for a chance to make a significant difference in combating homelessness within the Chicago area. Company Description Our client is the largest furniture bank in the country, providing a home full of furniture for free to over 5,000 homes per year for those experiencing poverty or leaving homelessness. In three years, the organization has grown significantly in revenue, operates a fleet of trucks, and employs a large team. The organization is differentiated from for-profit companies by its direct allocation of revenue to operations, providing essential services to those coming out of homelessness, its commitment to re-using, recycling, and keeping useful products out of landfills, and its operation as a business that needs to drive a revenue/profit stream. Responsibilities and Duties Serve as a player coach to tactically sell services and manage one Sales Representative, with the opportunity to add additional sellers on a success basis. Develop and implement a strategic sales plan to change the revenue trajectory and attract new and retain current customers. Source new relationships for corporate decommissions (hotels, residence halls, manufacturers) as well as referrers (estate sale companies, realtors, organizers, senior living facilities). Maintain contact with critical customers and ensure customer satisfaction. Develop direct email marketing campaigns via constant contact with drip campaigns, newsletters, and other lead generation activities. Coach Sales Representatives on ways to generate leads, close sales, and improve sales performance. Generate, oversee, and manage P&L statements and set sales goals. Forecast anticipated market sales, set sales quotas with leadership, and advise management about sales performance. Our client is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Please let us know if there is any accommodation you require. Compensation and Benefits $100,000-$125,000 base with a commission of 50% O.T.E. Benefits of working with us include being part of a team and organization that is results-driven, mission-focused, and committed to work-life balance. Opportunities for growth, leadership, and professional development. Health insurance and IRA. Generous paid and sick time off. Parental leave. Qualifications: Qualifications Proven track record in sales and/or sales leadership (7+ years) Past substantive experience in a non-profit, social enterprise organization, or moving/removal company. Previous leadership experience is desired. Capable of adding strategic thought leadership and strategic sales direction. Experience with CRM (i.e., Salesforce) - managing campaigns, forecasting. History of P&L responsibility and being able to analyze opportunities for driving revenue while reducing costs. Characteristics Excellent written and oral communication skills. Strong interpersonal skills. Ability to operate with purpose, urgency, and accuracy in a fast-paced, ever-changing environment. Detail-oriented, organized, and deadline-driven. Capacity to see the big picture and manage details simultaneously. Ability to work in a team and individually. Excellent problem solver and ability to think outside the box. Proven and exemplary customer service focus, with strong internal and external relationship management and cultivation skills. Proficiency with Salesforce, QuickBooks, Microsoft Word, Excel, PowerPoint. Work Environment The position is hybrid - work from home + on-site at the clients Brighton Park office (near Midway Airport) and is accessible by public transit (Kedzie orange stop). Remote work may be possible at the discretion of the Executive Director. Work at off-site locations is required and those may not necessarily be fully accessible. Occasional evening and weekend work may be required. Smoke and drug-free environment. Apply to: Why is This a Great Opportunity: Leverage your sales, leadership, and strategic skills to impact homelessness with a great non-profit. Management level, good comp, benefits. Salary Type : Annual Salary Salary Min : $ 100000 Salary Max : $ 125000 Currency Type : USD
03/29/2024
Full time
Job description: A leading non-profit organization is in search of an energetic Sales Leader who has demonstrated success in sales and possesses a zeal for non-profit endeavors, eager for a chance to make a significant difference in combating homelessness within the Chicago area. Company Description Our client is the largest furniture bank in the country, providing a home full of furniture for free to over 5,000 homes per year for those experiencing poverty or leaving homelessness. In three years, the organization has grown significantly in revenue, operates a fleet of trucks, and employs a large team. The organization is differentiated from for-profit companies by its direct allocation of revenue to operations, providing essential services to those coming out of homelessness, its commitment to re-using, recycling, and keeping useful products out of landfills, and its operation as a business that needs to drive a revenue/profit stream. Responsibilities and Duties Serve as a player coach to tactically sell services and manage one Sales Representative, with the opportunity to add additional sellers on a success basis. Develop and implement a strategic sales plan to change the revenue trajectory and attract new and retain current customers. Source new relationships for corporate decommissions (hotels, residence halls, manufacturers) as well as referrers (estate sale companies, realtors, organizers, senior living facilities). Maintain contact with critical customers and ensure customer satisfaction. Develop direct email marketing campaigns via constant contact with drip campaigns, newsletters, and other lead generation activities. Coach Sales Representatives on ways to generate leads, close sales, and improve sales performance. Generate, oversee, and manage P&L statements and set sales goals. Forecast anticipated market sales, set sales quotas with leadership, and advise management about sales performance. Our client is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Please let us know if there is any accommodation you require. Compensation and Benefits $100,000-$125,000 base with a commission of 50% O.T.E. Benefits of working with us include being part of a team and organization that is results-driven, mission-focused, and committed to work-life balance. Opportunities for growth, leadership, and professional development. Health insurance and IRA. Generous paid and sick time off. Parental leave. Qualifications: Qualifications Proven track record in sales and/or sales leadership (7+ years) Past substantive experience in a non-profit, social enterprise organization, or moving/removal company. Previous leadership experience is desired. Capable of adding strategic thought leadership and strategic sales direction. Experience with CRM (i.e., Salesforce) - managing campaigns, forecasting. History of P&L responsibility and being able to analyze opportunities for driving revenue while reducing costs. Characteristics Excellent written and oral communication skills. Strong interpersonal skills. Ability to operate with purpose, urgency, and accuracy in a fast-paced, ever-changing environment. Detail-oriented, organized, and deadline-driven. Capacity to see the big picture and manage details simultaneously. Ability to work in a team and individually. Excellent problem solver and ability to think outside the box. Proven and exemplary customer service focus, with strong internal and external relationship management and cultivation skills. Proficiency with Salesforce, QuickBooks, Microsoft Word, Excel, PowerPoint. Work Environment The position is hybrid - work from home + on-site at the clients Brighton Park office (near Midway Airport) and is accessible by public transit (Kedzie orange stop). Remote work may be possible at the discretion of the Executive Director. Work at off-site locations is required and those may not necessarily be fully accessible. Occasional evening and weekend work may be required. Smoke and drug-free environment. Apply to: Why is This a Great Opportunity: Leverage your sales, leadership, and strategic skills to impact homelessness with a great non-profit. Management level, good comp, benefits. Salary Type : Annual Salary Salary Min : $ 100000 Salary Max : $ 125000 Currency Type : USD
Job description: Seeking Director Global Business Development to manage and develop Distributor and Manufacturing Rep Organizations as well as current and prospective customers, and to sell aftermarket products, service contracts and equipment. This role requires experience in machinery or equipment used in manufacturing plants. NOT SW or digital or cloud technology. HUGE opportunity to grow sales as their technology is the wave of the future and they have very little presence right now in Asia (except China), South America, Eastern Europe. Will be trained at corporate headquarters to learn all the technical capabilities, report to the VP Sales who will provide support and guidance to achieve goals. This is a remote office situation. Ideally be located in NJ, PA, NY or DE or be close to a major airport. Evaluate existing manufacturing rep organizations and recommend new rep organizations.should grow them significantly. Accompany reps on customer visits Study the market, develop business intelligence, educate C-Suite in how to expand internationally. Initially 70% travel they want someone who loves to travel and be face to face with distributors and manufacturing reps and customers. Qualifications: Experience in Sales and Marketing of machinery or equipment used in manufacturing plants. NOT SW or digital or cloud technology. Successful record of identifying, qualifying and managing Distributor and Manufacturing Rep Organizations in Asia (except China), South America, Eastern Europe. Ability to advise Senior Leadership and C-Suite in expanding globally - best market locations for resources and strategy to expand. Why is This a Great Opportunity: HUGE opportunity to grow sales in regions not currently being worked in Asia (not China), South America or Eastern Europe. Reward of performance in commissions and bonus. Technology is wave of the future unmatched by competition. Reputation for completing projects on time and on budget - production will not let you down. Salary Type : Annual Salary Salary Min : $ 125000 Salary Max : $ 140000 Currency Type : USD
03/29/2024
Full time
Job description: Seeking Director Global Business Development to manage and develop Distributor and Manufacturing Rep Organizations as well as current and prospective customers, and to sell aftermarket products, service contracts and equipment. This role requires experience in machinery or equipment used in manufacturing plants. NOT SW or digital or cloud technology. HUGE opportunity to grow sales as their technology is the wave of the future and they have very little presence right now in Asia (except China), South America, Eastern Europe. Will be trained at corporate headquarters to learn all the technical capabilities, report to the VP Sales who will provide support and guidance to achieve goals. This is a remote office situation. Ideally be located in NJ, PA, NY or DE or be close to a major airport. Evaluate existing manufacturing rep organizations and recommend new rep organizations.should grow them significantly. Accompany reps on customer visits Study the market, develop business intelligence, educate C-Suite in how to expand internationally. Initially 70% travel they want someone who loves to travel and be face to face with distributors and manufacturing reps and customers. Qualifications: Experience in Sales and Marketing of machinery or equipment used in manufacturing plants. NOT SW or digital or cloud technology. Successful record of identifying, qualifying and managing Distributor and Manufacturing Rep Organizations in Asia (except China), South America, Eastern Europe. Ability to advise Senior Leadership and C-Suite in expanding globally - best market locations for resources and strategy to expand. Why is This a Great Opportunity: HUGE opportunity to grow sales in regions not currently being worked in Asia (not China), South America or Eastern Europe. Reward of performance in commissions and bonus. Technology is wave of the future unmatched by competition. Reputation for completing projects on time and on budget - production will not let you down. Salary Type : Annual Salary Salary Min : $ 125000 Salary Max : $ 140000 Currency Type : USD
WHAT YOU'LL DO You will be a key member of a small, agile, and diverse global team responsible for protecting the security and safety of our employees, assets, business operations and reputation worldwide. You will be forward-thinking, innovative, and help lead-as well as deliver continuous improvement of BCG's physical security operations. This is a global role driving the development, implementation and continuous improvement of the organization's physical security operations and strategy. You will be a subject matter expert with significant knowledge and global experience in physical security technology, enterprise access control systems, operational excellence, performance metrics, and GSOC implementation and delivery. You will partner with other internal teams, external vendors, and physical security peers such as global real estate, IT, information security, enterprise resiliency, crisis management, business continuity, and local, regional, and global leadership to drive key initiatives critical to developing and maturing current processes. You will partner with Global Risk, InfoSecurity and IT to test and validate the program ensuring performance in relation to operating norms and standards. You will combine a solid understanding of industry trends in these areas with robust commercial awareness of the corporate security industry, technology suppliers and vendors. You will be responsible for the day-to-day delivery of the physical security program and develop, monitor, and measure critical operational objectives and performance metrics that lead to proactive and anticipatory decision making. You will have an understanding of the threat landscape and material property and personnel risks facing BCG and have a proven track record of embedding a cohesive security risk management framework and best practices into an organization. You will also be expected to support all aspects of our team's output. BCG is a consensus culture and a key to success in this role will be the ability to manage risk and compliance, effectively communicate with key stakeholders and foster collaboration and partnership in a way that supports and enables our business. You will report to the Executive Director, Security and Sustainability, and serve as BCG's principal source of expertise on physical and technical security globally. You will need to be independent and self-directed and be comfortable and effective working on a virtual team within a matrix reporting relationship. YOU'RE GOOD AT Coordinating physical safety and security of our assets and people Developing and driving operational consistency in core physical security technology and GSOC programs, processes and procedures ensuring employees and customers have a reliable, dependable, and consistent experience globally. Researching and deploying technology solutions and innovative security management techniques to safeguard BCG's assets Coordinating with the Global Real Estate team on the design and implementation of physical and technical security installations across our global real estate portfolio and managing associated integration vendors Conducting security risk assessments in support of office openings Owning and maintaining our Physical Security Minimum Standards, ensuring compliance with metrics and reporting; collaborating with other functions to ensure the standards remain relevant; supporting our global offices to implement these standards Supporting the analysis and dissemination of global risk, threat, and intelligence information to internal customers Supporting the assessment of global events that may impact BCG's people, facilities, business operations and reputation Program management in support of the development, delivery and ongoing maturity of our security initiative, such as standing up and managing a GSOC Being ready to support BCG's incident response teams respond to adverse events Driving physical security safety and security strategy development and execution, in line with business priorities Formulating strategic plans in partnership with the broader leadership team and translating strategic priorities into action Developing and implementing policies related to physical security Preparing business cases to support leadership discussions; formulating recommendations and business cases Liaising with and influencing key stakeholders across cohorts to increase awareness of and support for the safety and security agenda Leading global teams in the deployment and operation of physical security projects and programs and ensuring effective collaboration across cross-functional teams Effectively engaging with stakeholders at all levels to manage and drive transformational change and adoption of new security measures smoothly. Effective communication and training Effectively communicating with key stakeholders and leadership a compelling and comprehensive set of outcomes to be achieved, with the presence and influence to define and enforce high standards for programs Promoting and engaging in cross-functional interfaces, support, and program development between security and functions such as Real Estate, Meetings, IT, office operations, etc. Developing and maintaining network and relationships with relevant high-level international counterparts to include in-country security and international security agencies, intelligence and private sector counterparts worldwide Supporting the development and delivery of BCG's safety and security training programs Leadership, impact and change Successfully influencing and driving consensus in a global, decentralized and matrix environment with both internal clients as well as suppliers, with sometimes conflicting or competing priorities Challenging traditional ways of doing things in a respectful and collaborative manner - moving beyond the obvious Operating successfully in international, cross-functional and ambiguous settings Effectively influencing up, down and across YOU BRING Excitement for a role that continues to evolve, grow and change over time Bachelor's degree or international equivalent in a relevant discipline 12+ years' relevant experience in the international security arena with a major global corporation, preferably a professional services firm or similar industry Must have experience with physical security design in a corporate environment (new-build and refurbishment projects), managing security-industry vendors, and GSOC development and coordination Experience managing project issues/risks, and an ability to communicate complex technical issues effectively to non-technical users Strong change management experience in a global enterprise Experience and a proven track record in working across cultural boundaries, within a complex matrix structured organization Excellent command of the English language Skilled in MS PowerPoint and MS Excel Travel up to 10%: particularly at on-set to establish relationships YOU'LL WORK WITH A variety of cohorts and functions across the company from consulting staff through senior leadership as well as external vendors in additional to the other members of the Global Security team. You will report to the Global Executive Director, Security and Sustainability.
03/29/2024
Full time
WHAT YOU'LL DO You will be a key member of a small, agile, and diverse global team responsible for protecting the security and safety of our employees, assets, business operations and reputation worldwide. You will be forward-thinking, innovative, and help lead-as well as deliver continuous improvement of BCG's physical security operations. This is a global role driving the development, implementation and continuous improvement of the organization's physical security operations and strategy. You will be a subject matter expert with significant knowledge and global experience in physical security technology, enterprise access control systems, operational excellence, performance metrics, and GSOC implementation and delivery. You will partner with other internal teams, external vendors, and physical security peers such as global real estate, IT, information security, enterprise resiliency, crisis management, business continuity, and local, regional, and global leadership to drive key initiatives critical to developing and maturing current processes. You will partner with Global Risk, InfoSecurity and IT to test and validate the program ensuring performance in relation to operating norms and standards. You will combine a solid understanding of industry trends in these areas with robust commercial awareness of the corporate security industry, technology suppliers and vendors. You will be responsible for the day-to-day delivery of the physical security program and develop, monitor, and measure critical operational objectives and performance metrics that lead to proactive and anticipatory decision making. You will have an understanding of the threat landscape and material property and personnel risks facing BCG and have a proven track record of embedding a cohesive security risk management framework and best practices into an organization. You will also be expected to support all aspects of our team's output. BCG is a consensus culture and a key to success in this role will be the ability to manage risk and compliance, effectively communicate with key stakeholders and foster collaboration and partnership in a way that supports and enables our business. You will report to the Executive Director, Security and Sustainability, and serve as BCG's principal source of expertise on physical and technical security globally. You will need to be independent and self-directed and be comfortable and effective working on a virtual team within a matrix reporting relationship. YOU'RE GOOD AT Coordinating physical safety and security of our assets and people Developing and driving operational consistency in core physical security technology and GSOC programs, processes and procedures ensuring employees and customers have a reliable, dependable, and consistent experience globally. Researching and deploying technology solutions and innovative security management techniques to safeguard BCG's assets Coordinating with the Global Real Estate team on the design and implementation of physical and technical security installations across our global real estate portfolio and managing associated integration vendors Conducting security risk assessments in support of office openings Owning and maintaining our Physical Security Minimum Standards, ensuring compliance with metrics and reporting; collaborating with other functions to ensure the standards remain relevant; supporting our global offices to implement these standards Supporting the analysis and dissemination of global risk, threat, and intelligence information to internal customers Supporting the assessment of global events that may impact BCG's people, facilities, business operations and reputation Program management in support of the development, delivery and ongoing maturity of our security initiative, such as standing up and managing a GSOC Being ready to support BCG's incident response teams respond to adverse events Driving physical security safety and security strategy development and execution, in line with business priorities Formulating strategic plans in partnership with the broader leadership team and translating strategic priorities into action Developing and implementing policies related to physical security Preparing business cases to support leadership discussions; formulating recommendations and business cases Liaising with and influencing key stakeholders across cohorts to increase awareness of and support for the safety and security agenda Leading global teams in the deployment and operation of physical security projects and programs and ensuring effective collaboration across cross-functional teams Effectively engaging with stakeholders at all levels to manage and drive transformational change and adoption of new security measures smoothly. Effective communication and training Effectively communicating with key stakeholders and leadership a compelling and comprehensive set of outcomes to be achieved, with the presence and influence to define and enforce high standards for programs Promoting and engaging in cross-functional interfaces, support, and program development between security and functions such as Real Estate, Meetings, IT, office operations, etc. Developing and maintaining network and relationships with relevant high-level international counterparts to include in-country security and international security agencies, intelligence and private sector counterparts worldwide Supporting the development and delivery of BCG's safety and security training programs Leadership, impact and change Successfully influencing and driving consensus in a global, decentralized and matrix environment with both internal clients as well as suppliers, with sometimes conflicting or competing priorities Challenging traditional ways of doing things in a respectful and collaborative manner - moving beyond the obvious Operating successfully in international, cross-functional and ambiguous settings Effectively influencing up, down and across YOU BRING Excitement for a role that continues to evolve, grow and change over time Bachelor's degree or international equivalent in a relevant discipline 12+ years' relevant experience in the international security arena with a major global corporation, preferably a professional services firm or similar industry Must have experience with physical security design in a corporate environment (new-build and refurbishment projects), managing security-industry vendors, and GSOC development and coordination Experience managing project issues/risks, and an ability to communicate complex technical issues effectively to non-technical users Strong change management experience in a global enterprise Experience and a proven track record in working across cultural boundaries, within a complex matrix structured organization Excellent command of the English language Skilled in MS PowerPoint and MS Excel Travel up to 10%: particularly at on-set to establish relationships YOU'LL WORK WITH A variety of cohorts and functions across the company from consulting staff through senior leadership as well as external vendors in additional to the other members of the Global Security team. You will report to the Global Executive Director, Security and Sustainability.
WHAT YOU'LL DO BCG has brought together its competencies that aim at selling and delivering large, cross-functional programs under the roof of "BCG Transform" Practice Area. Its mission is to position BCG as undisputed leader in delivering the largest, most ambitious transformations through an activist entity that shapes large programs and helps them succeed. It is a fast-growing business within BCG that helps business leaders deliver rapid, visible performance improvements in the short term, while strengthening their organizations and positioning them to win in the years ahead. Our North America team is looking for a Business Development (BD) Manager to shape and execute our Go-To-Market Strategy (GTM). This role sits within our Practice Area Management & Operations team where you will be positioned at the center of all North America commercial activities and is paramount to the success of the business. As the Business Development Manager of the Transform Practice Area (PA), you will proactively support BCG Transform's Go-To-Market motion by surfacing viable leads, supporting proposal creation and managing the overall pipeline. You will proactively supply Transform MDPs with leads on what companies they should target to expand their business while owning the full "BD life cycle" (including target identification, activation and proposal prep). This role focuses on business analysis and planning, including priority proposals and selling materials, in partnership with senior leader across the North American Transform Practice Area. Your primary responsibility will be managing the commercial plan and monitor the state of the business as well as understanding the "top of funnel" data and inputs that are needed to expand the BCG Transform's commercial footprint in North America. Specific tasks include: • Pipeline management • Relationship / CRM management • Lead activation, including the quantitative analysis required to surface leads • Relationship research and activation • Diligence / research pack creation • Meeting / pitch and proposal preparation • Support in sales cycle/ongoing negotiations • Analysis on the Practice's commercial performance YOU'RE GOOD AT • A Self-starter with a strong worth ethic and ability to communicate, has a high entrepreneurial drive to work autonomously and in a multinational team • Able to earn the respect of a very senior cohort, all Managing Directors, that are remotely located, juggling the various priorities and viewpoints of the Leadership Team members, showing influence to compile inputs and opinions from the Leadership Team members, while still meeting demanding deadlines • Able to operate effectively in a matrix organization with the ability to prioritize and make decisions, managing ambiguity with a high level of comfort • Able to conduct complex project management with the ability to multi-task and drive advanced strategic analysis (beyond data) and leverage results for impact • Able to manage the advancement and commercialization of the Transform Practice Area, supporting road shows or client events where necessary, tracking impact YOU BRING (EXPERIENCE & QUALIFICATIONS) • 6-8 years of relevant experience, preference toward candidates with prior Consulting experience or Business Development / Corporate Development experience, financial modeling background or experience working with large data sets also preferred • Master's degree preferred, preference to toward candidates with an MBA or PhD / Masters' in a quantitative field • Advanced knowledge in Excel and PowerPoint is required • Ability to manage and drive area of accountabilities, contributing to higher level agenda setting • Ability to resolve complex issues and non-defined problems autonomously, with full business acumen • Strong interpersonal skills, credibility • Ability to influence senior members of the topic / sector and beyond • Ability to respect sensitive client, BCG, and people related information as personal and confidential • Strong written and verbal communication skills Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.
03/29/2024
Full time
WHAT YOU'LL DO BCG has brought together its competencies that aim at selling and delivering large, cross-functional programs under the roof of "BCG Transform" Practice Area. Its mission is to position BCG as undisputed leader in delivering the largest, most ambitious transformations through an activist entity that shapes large programs and helps them succeed. It is a fast-growing business within BCG that helps business leaders deliver rapid, visible performance improvements in the short term, while strengthening their organizations and positioning them to win in the years ahead. Our North America team is looking for a Business Development (BD) Manager to shape and execute our Go-To-Market Strategy (GTM). This role sits within our Practice Area Management & Operations team where you will be positioned at the center of all North America commercial activities and is paramount to the success of the business. As the Business Development Manager of the Transform Practice Area (PA), you will proactively support BCG Transform's Go-To-Market motion by surfacing viable leads, supporting proposal creation and managing the overall pipeline. You will proactively supply Transform MDPs with leads on what companies they should target to expand their business while owning the full "BD life cycle" (including target identification, activation and proposal prep). This role focuses on business analysis and planning, including priority proposals and selling materials, in partnership with senior leader across the North American Transform Practice Area. Your primary responsibility will be managing the commercial plan and monitor the state of the business as well as understanding the "top of funnel" data and inputs that are needed to expand the BCG Transform's commercial footprint in North America. Specific tasks include: • Pipeline management • Relationship / CRM management • Lead activation, including the quantitative analysis required to surface leads • Relationship research and activation • Diligence / research pack creation • Meeting / pitch and proposal preparation • Support in sales cycle/ongoing negotiations • Analysis on the Practice's commercial performance YOU'RE GOOD AT • A Self-starter with a strong worth ethic and ability to communicate, has a high entrepreneurial drive to work autonomously and in a multinational team • Able to earn the respect of a very senior cohort, all Managing Directors, that are remotely located, juggling the various priorities and viewpoints of the Leadership Team members, showing influence to compile inputs and opinions from the Leadership Team members, while still meeting demanding deadlines • Able to operate effectively in a matrix organization with the ability to prioritize and make decisions, managing ambiguity with a high level of comfort • Able to conduct complex project management with the ability to multi-task and drive advanced strategic analysis (beyond data) and leverage results for impact • Able to manage the advancement and commercialization of the Transform Practice Area, supporting road shows or client events where necessary, tracking impact YOU BRING (EXPERIENCE & QUALIFICATIONS) • 6-8 years of relevant experience, preference toward candidates with prior Consulting experience or Business Development / Corporate Development experience, financial modeling background or experience working with large data sets also preferred • Master's degree preferred, preference to toward candidates with an MBA or PhD / Masters' in a quantitative field • Advanced knowledge in Excel and PowerPoint is required • Ability to manage and drive area of accountabilities, contributing to higher level agenda setting • Ability to resolve complex issues and non-defined problems autonomously, with full business acumen • Strong interpersonal skills, credibility • Ability to influence senior members of the topic / sector and beyond • Ability to respect sensitive client, BCG, and people related information as personal and confidential • Strong written and verbal communication skills Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! Responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and follow external regulations. Implements and delivers results of quality assurance assessments, initiatives, and studies to collaborators and recommends and develops action plans for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity As a Fraud Member Resolution Escalation Team Senior, you will work under minimal direction and serve as an informal subject matter resource for identifying fraud trends, vulnerabilities, and opportunities to proactively address member difficulties, improve fraud resolution policies, procedures, and processes to mitigate risk and protect USAA's brand and reputation. You will apply deep product and system knowledge to conduct highly sophisticated fraud reviews across and responses to consumer and regulatory complaints, media inquiries, and litigation requests across multiple bank or investment products, payment types, and fraud categories. You will be required to develop accurate, compliant, and consistent documentary evidence to support fraud review decisions provided to members, senior leaders, and regulatory agencies. Your detailed review and research will support fraud operations and alleviate negative impacts to members and USAA by demonstrating a data driven approach in decision making and managing fraud risk. You will champion a culture of passionate member advocacy, process excellence, and risk management, while seeking opportunities to optimize fraud resolution processes and improve the member and employee experience. What you'll do: Identifies gaps and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements. Analyzes trends, identifies root cause of process gaps or issues and develops recommendations of key work products and participates in the delivery of results to leaders and collaborators. Performs independent assessments/audits to identify training needs and improvement opportunities for program effectiveness. Develops, recommends, and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA and Enterprise strategy. Serves as a functional expert and coach to peers and team members and acts as a resource for intensified issues of an unusual nature. Develops, and recommends improvements and/or changes to Quality Management governance and control standards to include KPIs for reporting, actioning, and escalating to leadership. Assists with the development of the Quality automation and technology journey with key business partners. Supervises the sustainment of changes within the organization in compliance with USAA's Change Management methodology. Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of fraud detection or investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 or more years progressive operations or process experience in the financial services. 2 years of quality assurance/control, or quality improvement experience to include developing, implementing, and maintaining quality assurance/ control/testing programs. Intermediate knowledge of quality assurance analytical methods and tools. Demonstrates critical thinking, influences through subject matter expertise, provides root cause analysis for applicable business issues, and approaches work with a result and production-oriented attitude. Knowledge of federal laws, rules, regulations, and applicable guidance to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience in/or supporting Fraud within a Financial Institution Advanced knowledge of fraud threat vectors, technologies, and effective mitigation tactics. Experience working with regulatory agencies and litigation requests. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $147,190. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
03/28/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! Responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and follow external regulations. Implements and delivers results of quality assurance assessments, initiatives, and studies to collaborators and recommends and develops action plans for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity As a Fraud Member Resolution Escalation Team Senior, you will work under minimal direction and serve as an informal subject matter resource for identifying fraud trends, vulnerabilities, and opportunities to proactively address member difficulties, improve fraud resolution policies, procedures, and processes to mitigate risk and protect USAA's brand and reputation. You will apply deep product and system knowledge to conduct highly sophisticated fraud reviews across and responses to consumer and regulatory complaints, media inquiries, and litigation requests across multiple bank or investment products, payment types, and fraud categories. You will be required to develop accurate, compliant, and consistent documentary evidence to support fraud review decisions provided to members, senior leaders, and regulatory agencies. Your detailed review and research will support fraud operations and alleviate negative impacts to members and USAA by demonstrating a data driven approach in decision making and managing fraud risk. You will champion a culture of passionate member advocacy, process excellence, and risk management, while seeking opportunities to optimize fraud resolution processes and improve the member and employee experience. What you'll do: Identifies gaps and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements. Analyzes trends, identifies root cause of process gaps or issues and develops recommendations of key work products and participates in the delivery of results to leaders and collaborators. Performs independent assessments/audits to identify training needs and improvement opportunities for program effectiveness. Develops, recommends, and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA and Enterprise strategy. Serves as a functional expert and coach to peers and team members and acts as a resource for intensified issues of an unusual nature. Develops, and recommends improvements and/or changes to Quality Management governance and control standards to include KPIs for reporting, actioning, and escalating to leadership. Assists with the development of the Quality automation and technology journey with key business partners. Supervises the sustainment of changes within the organization in compliance with USAA's Change Management methodology. Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of fraud detection or investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 or more years progressive operations or process experience in the financial services. 2 years of quality assurance/control, or quality improvement experience to include developing, implementing, and maintaining quality assurance/ control/testing programs. Intermediate knowledge of quality assurance analytical methods and tools. Demonstrates critical thinking, influences through subject matter expertise, provides root cause analysis for applicable business issues, and approaches work with a result and production-oriented attitude. Knowledge of federal laws, rules, regulations, and applicable guidance to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience in/or supporting Fraud within a Financial Institution Advanced knowledge of fraud threat vectors, technologies, and effective mitigation tactics. Experience working with regulatory agencies and litigation requests. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $147,190. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description The VP, Account Director is responsible for the day to day running of one of the largest accounts, which includes financial processes and profitability while proactively managing and developing team members. The VP, Account Director is expected to be a strategic client contact and advisor, with visible ongoing engagement. Key Responsibilities Own the client relationship on assigned brand Own the brand strategy and effectively influence the client to achieve brand objectives. Contribute to and may be accountable for new business development Be responsible for staffing, managing, and leading the assigned account team Agency Operations Understand agency revenue and profitability model and ensure work is completed within budget by project. Own the revenue and forecast for the brand. Determine and negotiate budget needs; provide input to fee development. Vigilantly seek to optimize agency services and internal resources Keep management informed of account status, problems, plans, and meetings and get senior management involved as needed. Serve as team leader to both integrated agency team and to client. Provide assistance related to agency/team/management policies and practices Advance best practices in agency process Develop staff, mentor Knowledge Approach brand from holistic marketing perspective. Integrate emerging technologies into client recommendations Have a comprehensive understanding of client's business and have a thorough understanding of industry business trends. Be alert to changes in clients' marketplace. Have broad knowledge of what's going on in the marketplace to offer solutions to clients Cultivate relationships with appropriate thought leaders to help maintain solid knowledge of client's business Be an expert in multiple channels and audiences-enough knowledge to be able to act agnostically when making decisions on behalf of the client Strategy Own the brand strategy. Own, and communicate to the extended internal team, the overall client vision and the vision for all marketing programs for client's business. Be sought as strategic leader by the team. Spearheads the presentation to client of annual plans and significant interim programs Be responsible for new business opportunities and driving growth on assigned brands Tactics and Execution Communicate strategy and tactical plan effectively. Ultimately responsible for flawless execution. Provide clear strategic direction to agency team. Evaluate creative product against strategic direction and provide constructive feedback Approach brand from holistic marketing perspective and look at all media and forms of digital marketing, communications, and advertising to develop outcomes that meet client objectives Proactively coordinate and integrate across all agencies at BAL's direction, as needed Have a solid knowledge of PH businesses, offerings, and tools Client Relationship Own the client relationship on assigned brands. Effectively sell the creative product to the client Very client facing. Outstanding client service and relationship building. Proactively manage relationship with clients and seek opportunities to strengthen/build new relationships as needed Seek opportunities to showcase agency work among current and prospective clients Find opportunities to grow business within current accounts and into new accounts Be and be seen as point person for senior client Have excellent presentation skills Demonstrate ability to adapt to various client corporate cultures Solve client issues and independently moderate conflicts with significant complexity and political sensitivity
03/28/2024
Full time
Job Description The VP, Account Director is responsible for the day to day running of one of the largest accounts, which includes financial processes and profitability while proactively managing and developing team members. The VP, Account Director is expected to be a strategic client contact and advisor, with visible ongoing engagement. Key Responsibilities Own the client relationship on assigned brand Own the brand strategy and effectively influence the client to achieve brand objectives. Contribute to and may be accountable for new business development Be responsible for staffing, managing, and leading the assigned account team Agency Operations Understand agency revenue and profitability model and ensure work is completed within budget by project. Own the revenue and forecast for the brand. Determine and negotiate budget needs; provide input to fee development. Vigilantly seek to optimize agency services and internal resources Keep management informed of account status, problems, plans, and meetings and get senior management involved as needed. Serve as team leader to both integrated agency team and to client. Provide assistance related to agency/team/management policies and practices Advance best practices in agency process Develop staff, mentor Knowledge Approach brand from holistic marketing perspective. Integrate emerging technologies into client recommendations Have a comprehensive understanding of client's business and have a thorough understanding of industry business trends. Be alert to changes in clients' marketplace. Have broad knowledge of what's going on in the marketplace to offer solutions to clients Cultivate relationships with appropriate thought leaders to help maintain solid knowledge of client's business Be an expert in multiple channels and audiences-enough knowledge to be able to act agnostically when making decisions on behalf of the client Strategy Own the brand strategy. Own, and communicate to the extended internal team, the overall client vision and the vision for all marketing programs for client's business. Be sought as strategic leader by the team. Spearheads the presentation to client of annual plans and significant interim programs Be responsible for new business opportunities and driving growth on assigned brands Tactics and Execution Communicate strategy and tactical plan effectively. Ultimately responsible for flawless execution. Provide clear strategic direction to agency team. Evaluate creative product against strategic direction and provide constructive feedback Approach brand from holistic marketing perspective and look at all media and forms of digital marketing, communications, and advertising to develop outcomes that meet client objectives Proactively coordinate and integrate across all agencies at BAL's direction, as needed Have a solid knowledge of PH businesses, offerings, and tools Client Relationship Own the client relationship on assigned brands. Effectively sell the creative product to the client Very client facing. Outstanding client service and relationship building. Proactively manage relationship with clients and seek opportunities to strengthen/build new relationships as needed Seek opportunities to showcase agency work among current and prospective clients Find opportunities to grow business within current accounts and into new accounts Be and be seen as point person for senior client Have excellent presentation skills Demonstrate ability to adapt to various client corporate cultures Solve client issues and independently moderate conflicts with significant complexity and political sensitivity
Job Description Purpose: The primary function of Procurement is to economically and efficiently purchase goods and services commensurate with AbbVie policies and objectives, whilst adhering to strict standards of business ethics and integrity. This role will report to the Associate Director of Procurement with engagement of not only Senior Marketing Stakeholders located in US in the IMCO Pharma organization and cross-functional teams but also Senior Business Managers to deliver value and cost-optimization opportunities, capturing cost-savings/reductions and improving financial and operational performance of all service providers across a fast paced, international business. Key Responsibilities Include (but not limited to): Proactively analyses and seeks value/saving opportunities across spend category: Marketing Services (Advertising/Creative, PR, Media, Digital, Market Research, Meetings & Events, etc) Professional Services (HR, Legal, Consultancy, Facilities, Office Supplies, Travel, etc) Co-create Global Category strategies with the US/OUS Category Management Teams and implement the strategy to the benefit of the IMCO Pharma business Applies strategic sourcing practices and manages supplier negotiations to ensure that full benefits (P&L and efficiencies) are realized and sustained Development and maintenance of key relationships with internal stakeholders at all seniority levels operating in a 'business partner' manner to drive procurement engagement across all areas of the IMCO Pharma business. It is key to demonstrate value creation and cost saving opportunities without compromising on quality. Development and maintenance of external supplier relationships with key supplier personnel focused on working with AbbVie to build a mutually beneficial supplier relationship. Partners with key internal stakeholders to formulate and drive innovation Responsible for developing, compiling, managing all required RFI, RFQ and RFP and help manage cross functional stakeholders through the procurement process in alignment with the agreed sourcing strategy. Once sourced, negotiation, contracting and competitive bidding is conducted in accordance with the AbbVie Purchasing Policy Develop and maintain a supply base that ensures the best value for service, quality, business understanding, pricing and innovation. Ensure that Preferred Supplier Networks (PSN's) are established and aligned with Global Category strategies Manage the key preferred suppliers to drive value to the IMCO Pharma business Support and develop sustainability and diversity initiatives Demonstrate knowledge of Internal and External guidelines and regulations (e.g. FDA, Customs, PhRMA for US and International regulations where appropriate) to ensure compliance Effectively develop and negotiate Master Services Agreements, Statement of Works and other agreements in conjunction with legal, compliance teams, the business and finance. Ability to identify and solve complex contractual, process, operational business challenges, and know when to seek assistance
03/28/2024
Full time
Job Description Purpose: The primary function of Procurement is to economically and efficiently purchase goods and services commensurate with AbbVie policies and objectives, whilst adhering to strict standards of business ethics and integrity. This role will report to the Associate Director of Procurement with engagement of not only Senior Marketing Stakeholders located in US in the IMCO Pharma organization and cross-functional teams but also Senior Business Managers to deliver value and cost-optimization opportunities, capturing cost-savings/reductions and improving financial and operational performance of all service providers across a fast paced, international business. Key Responsibilities Include (but not limited to): Proactively analyses and seeks value/saving opportunities across spend category: Marketing Services (Advertising/Creative, PR, Media, Digital, Market Research, Meetings & Events, etc) Professional Services (HR, Legal, Consultancy, Facilities, Office Supplies, Travel, etc) Co-create Global Category strategies with the US/OUS Category Management Teams and implement the strategy to the benefit of the IMCO Pharma business Applies strategic sourcing practices and manages supplier negotiations to ensure that full benefits (P&L and efficiencies) are realized and sustained Development and maintenance of key relationships with internal stakeholders at all seniority levels operating in a 'business partner' manner to drive procurement engagement across all areas of the IMCO Pharma business. It is key to demonstrate value creation and cost saving opportunities without compromising on quality. Development and maintenance of external supplier relationships with key supplier personnel focused on working with AbbVie to build a mutually beneficial supplier relationship. Partners with key internal stakeholders to formulate and drive innovation Responsible for developing, compiling, managing all required RFI, RFQ and RFP and help manage cross functional stakeholders through the procurement process in alignment with the agreed sourcing strategy. Once sourced, negotiation, contracting and competitive bidding is conducted in accordance with the AbbVie Purchasing Policy Develop and maintain a supply base that ensures the best value for service, quality, business understanding, pricing and innovation. Ensure that Preferred Supplier Networks (PSN's) are established and aligned with Global Category strategies Manage the key preferred suppliers to drive value to the IMCO Pharma business Support and develop sustainability and diversity initiatives Demonstrate knowledge of Internal and External guidelines and regulations (e.g. FDA, Customs, PhRMA for US and International regulations where appropriate) to ensure compliance Effectively develop and negotiate Master Services Agreements, Statement of Works and other agreements in conjunction with legal, compliance teams, the business and finance. Ability to identify and solve complex contractual, process, operational business challenges, and know when to seek assistance
Job Description Razorfish Health is looking for an amazing Account Director that is ready to help us create the experiences that change lives. The Account Director is responsible for managing and growing the client relationship, and expanding services/business, on one or more large client accounts. The ideal candidate will have a proven record of maintaining the ultimate accountability for client satisfaction, increasing account revenue and overall growth, and experienced as a team leader. Responsibilities for the Account Director are as followed: Client Focus May own the client relationships at the mid-senior level within the client's organizational hierarchy With VP/Director, responsible for setting and managing client account expectations Oversees all strategy development for assigned account(s), including the development of key alliances and interactive marketing/advertising strategies that align with the client's brand and support the client's business objectives. Ensures client contact with members of internal brand team and supports Director of Delivery Management with respect to client communication Maintains primary responsibility for the quality, strategy and integrity of all agency products/services delivered to assigned clients; resulting in the cultivation of client loyalty and retention. Engages clients on a regular basis to evaluate the success or failure of digital advertising/marketing initiatives, and plans for course correction and/or continual success as appropriate Identifies opportunities for growth within existing client accounts/brands currently managed, and presents/positions new ideas to clients on an ongoing basis. Seek opportunities to up sell and cross-sell within the account to generate additional revenue Manages profit and loss responsibility for assigned clients as well as financial forecasting Demonstrates significant knowledge of pharmaceutical marketing and is comfortable playing a leadership role with client brand teams when needed Internal Focus Consults with Client Partner to: develop ROI models and rationale for each account plan; provide ongoing consultation regarding advertising/marketing strategy; and develop fees and budget allocation models for all agency services Responsible for understanding the account dynamics and mobilizing Razorfish Healthware resources to most effectively meet account requirements May be asked to participate in new business With Project Manager, contributes to the development of project timeline and budget Provides leadership, support, and ongoing guidance to members of his/her assigned project team. Ensures clear, ongoing communication regarding the client and brand strategy, strategic insights pertaining to the client's business/industry, trends, initiatives, issues and competitive intelligence, or similar to multidisciplinary team members. Inspires the team to deliver superior client solutions consistently that meet or exceed client's goals/expectations Monitors trends in the digital marketing and advertising industry, and client industry verticals. Other requirements Demonstrated ability to lead a team in a highly collaborative environment to develop and execute digital advertising/marketing strategies for clients in the healthcare space. A strong, strategic customer service orientation, and the ability to form long-term relationships with mid-senior level partners within client organizations Must be able to motivate and lead others in the development, direction and execution of online communication initiatives. Some prior staff performance management experience is strongly preferred. Demonstrated budget management experience for client projects, including prior experience developing fees and budget allocation models Strong strategic, analytical skills and effective problem-solving skills, including the ability to develop return on investment (ROI) models. Must also be able to exercise positive judgment to assess situations, evaluate options and make decisions, and draw
03/28/2024
Full time
Job Description Razorfish Health is looking for an amazing Account Director that is ready to help us create the experiences that change lives. The Account Director is responsible for managing and growing the client relationship, and expanding services/business, on one or more large client accounts. The ideal candidate will have a proven record of maintaining the ultimate accountability for client satisfaction, increasing account revenue and overall growth, and experienced as a team leader. Responsibilities for the Account Director are as followed: Client Focus May own the client relationships at the mid-senior level within the client's organizational hierarchy With VP/Director, responsible for setting and managing client account expectations Oversees all strategy development for assigned account(s), including the development of key alliances and interactive marketing/advertising strategies that align with the client's brand and support the client's business objectives. Ensures client contact with members of internal brand team and supports Director of Delivery Management with respect to client communication Maintains primary responsibility for the quality, strategy and integrity of all agency products/services delivered to assigned clients; resulting in the cultivation of client loyalty and retention. Engages clients on a regular basis to evaluate the success or failure of digital advertising/marketing initiatives, and plans for course correction and/or continual success as appropriate Identifies opportunities for growth within existing client accounts/brands currently managed, and presents/positions new ideas to clients on an ongoing basis. Seek opportunities to up sell and cross-sell within the account to generate additional revenue Manages profit and loss responsibility for assigned clients as well as financial forecasting Demonstrates significant knowledge of pharmaceutical marketing and is comfortable playing a leadership role with client brand teams when needed Internal Focus Consults with Client Partner to: develop ROI models and rationale for each account plan; provide ongoing consultation regarding advertising/marketing strategy; and develop fees and budget allocation models for all agency services Responsible for understanding the account dynamics and mobilizing Razorfish Healthware resources to most effectively meet account requirements May be asked to participate in new business With Project Manager, contributes to the development of project timeline and budget Provides leadership, support, and ongoing guidance to members of his/her assigned project team. Ensures clear, ongoing communication regarding the client and brand strategy, strategic insights pertaining to the client's business/industry, trends, initiatives, issues and competitive intelligence, or similar to multidisciplinary team members. Inspires the team to deliver superior client solutions consistently that meet or exceed client's goals/expectations Monitors trends in the digital marketing and advertising industry, and client industry verticals. Other requirements Demonstrated ability to lead a team in a highly collaborative environment to develop and execute digital advertising/marketing strategies for clients in the healthcare space. A strong, strategic customer service orientation, and the ability to form long-term relationships with mid-senior level partners within client organizations Must be able to motivate and lead others in the development, direction and execution of online communication initiatives. Some prior staff performance management experience is strongly preferred. Demonstrated budget management experience for client projects, including prior experience developing fees and budget allocation models Strong strategic, analytical skills and effective problem-solving skills, including the ability to develop return on investment (ROI) models. Must also be able to exercise positive judgment to assess situations, evaluate options and make decisions, and draw
Project Director, Green Hydrogen -will serve as the primary lead for the North American project development activities related to Green Hydrogen and related E-Fuels. The position assumes the responsibility for technical feasibility and design of specific projects across the various stages of engineering studies and including the translation of resulting technical requirements into the EPC agreements The Director will provide subject-matter expertise on a wide range of critical technical issues including project siting, technology selection, procurement, production, storage, and transportation of Hydrogen and e-fuels. The position will support project safety throughout the project life cycle, participate in the BOP design, EPC selection and negotiation, and offer support to project operations As part of the Green Hydrogen team, the Director will interface closely with the Business Development, Engineering, Contract Management, Procurement, Architect, and Construction teams. Working at a critical juncture between the development and construction, the Director ensures our Green Hydrogen projects are well designed, structured, and de-risked from a technical perspective What you'll do: Drive Green Hydrogen projects towards technical and market feasibility up to Final Investment Decision; Critical technical feasibility review of early and mid-stage development projects in Green Hydrogen; advise the project team and senior management regarding critical project technical risks and their mitigation Provide leadership in the areas of safety, technology, environmental impacts, of the project during the business development and implementation phases; Provides input and assistance during the community consultation process to address stakeholder questions of a technical nature Coordinate and manage the project's technical team which may include internal experts, external engineering and consultant firms, and technical staff from project partners Select and oversee the activities of engineering and related consultants for the design and completion of FEL studies, FEED, and other supporting activities related to early project development In cooperation with procurement and contract management, actively participate in the definition of the project's procurement and contracting strategy, and management of the project's procurement activities (tender documents, tendering, negotiation, contracting and invoicing) Works with Development/Finance team to accurately provide technical production and costing inputs into project financial models Define, identify & mobilize resources, and manage progress on the technical deliverables for the various phases of the project In collaboration with the assigned Project Manager, support the development of the Project Management Plan with all its elements, in accordance with requirements Assist the Project Manager by defining, managing and monitoring the project's engineering and design, schedule, budget, and scope Define and lead the execution of the technical studies with relevant consultant engineers Organize and lead the technical project reviews Cooperate with the Project Manager in the Risk Management Process As part of the project team, review, contribute to, and participate in the negotiation of EPC(M), Supply, Offtake or other type of contracts of the project(s) Prepare and coordinate with the Project Manager, the technical hand-over to the Project Delivery team at project FID in accordance with the applicable procedures Organize and perform technical REX sessions at the end of the project, or its phases, to extract learnings and improvement paths With the Project Manager, structure and budget the operation and maintenance of the project, inclusive of staffing and mobilization plan, interfaces with O&M vendor, O&M agreements (LTSA), KPIs, pricing structure and carry out other duties as assigned What you bring: Bachelor's Degree or higher in a related technical discipline, preferably chemical, mechanical, electrical, or civil engineering Minimum of ten (10) years of progressive responsible experience in design, engineering, and construction of large industrial facilities A Professional Engineer license is strongly preferred Proven competency related to Hydrogen production, chemical, oil & gas, or other large process-based facilities and their design Manage multiple ongoing activities and be flexible, adjusting to changing conditions, develop and present alternative courses of action, and recommend a course of action to resolve technical issues using engineering judgement Experience in design, constructability, installation, compliance, and performance Experience in cost control, budgeting, and procurement Participate in project risk assessment and mitigation planning Travel for several days at a time and spend up to 50% of their time at remote project locations Proficient working knowledge of Excel, Word, PowerPoint, MS Project, and Procore Able to be flexible which may require late night and/or weekend attention and/or short notice travel to address project related issue Must possess a valid U.S. driver's license/clean driving record (will they drive a company or personal car) Able to travel domestically and internationally on limited occasions Able to communicate effectively Able to use a company computer Able to work a flexible hybrid schedule About Petroplan Petroplan is the trusted, specialist global Talent Solutions partner of choice for employers and professionals in the Energy sector. Since 1976, Petroplan has been here to help people like you make the most of the opportunities available and find the best fit for you as an individual. Over 10,000 placements in more than 55 countries for over 550 clients across 65 disciplines. In an industry where skilled and experienced professionals are increasingly sought after resource, we appreciate the true value of what you have to offer. What's more, we understand that different things are important to different people in today's world of work - it's about making exactly the right connections for you as an individual. Our reputation for contractor and candidate care, understanding what makes you tick, and finding you the best match is second-to-none. We understand the industry inside-out and seek to understand YOU and your motivations in the same way. We take the time to evaluate your individual strengths, understand the most important things to you, and establish exactly what you're looking for from your next role.
03/28/2024
Full time
Project Director, Green Hydrogen -will serve as the primary lead for the North American project development activities related to Green Hydrogen and related E-Fuels. The position assumes the responsibility for technical feasibility and design of specific projects across the various stages of engineering studies and including the translation of resulting technical requirements into the EPC agreements The Director will provide subject-matter expertise on a wide range of critical technical issues including project siting, technology selection, procurement, production, storage, and transportation of Hydrogen and e-fuels. The position will support project safety throughout the project life cycle, participate in the BOP design, EPC selection and negotiation, and offer support to project operations As part of the Green Hydrogen team, the Director will interface closely with the Business Development, Engineering, Contract Management, Procurement, Architect, and Construction teams. Working at a critical juncture between the development and construction, the Director ensures our Green Hydrogen projects are well designed, structured, and de-risked from a technical perspective What you'll do: Drive Green Hydrogen projects towards technical and market feasibility up to Final Investment Decision; Critical technical feasibility review of early and mid-stage development projects in Green Hydrogen; advise the project team and senior management regarding critical project technical risks and their mitigation Provide leadership in the areas of safety, technology, environmental impacts, of the project during the business development and implementation phases; Provides input and assistance during the community consultation process to address stakeholder questions of a technical nature Coordinate and manage the project's technical team which may include internal experts, external engineering and consultant firms, and technical staff from project partners Select and oversee the activities of engineering and related consultants for the design and completion of FEL studies, FEED, and other supporting activities related to early project development In cooperation with procurement and contract management, actively participate in the definition of the project's procurement and contracting strategy, and management of the project's procurement activities (tender documents, tendering, negotiation, contracting and invoicing) Works with Development/Finance team to accurately provide technical production and costing inputs into project financial models Define, identify & mobilize resources, and manage progress on the technical deliverables for the various phases of the project In collaboration with the assigned Project Manager, support the development of the Project Management Plan with all its elements, in accordance with requirements Assist the Project Manager by defining, managing and monitoring the project's engineering and design, schedule, budget, and scope Define and lead the execution of the technical studies with relevant consultant engineers Organize and lead the technical project reviews Cooperate with the Project Manager in the Risk Management Process As part of the project team, review, contribute to, and participate in the negotiation of EPC(M), Supply, Offtake or other type of contracts of the project(s) Prepare and coordinate with the Project Manager, the technical hand-over to the Project Delivery team at project FID in accordance with the applicable procedures Organize and perform technical REX sessions at the end of the project, or its phases, to extract learnings and improvement paths With the Project Manager, structure and budget the operation and maintenance of the project, inclusive of staffing and mobilization plan, interfaces with O&M vendor, O&M agreements (LTSA), KPIs, pricing structure and carry out other duties as assigned What you bring: Bachelor's Degree or higher in a related technical discipline, preferably chemical, mechanical, electrical, or civil engineering Minimum of ten (10) years of progressive responsible experience in design, engineering, and construction of large industrial facilities A Professional Engineer license is strongly preferred Proven competency related to Hydrogen production, chemical, oil & gas, or other large process-based facilities and their design Manage multiple ongoing activities and be flexible, adjusting to changing conditions, develop and present alternative courses of action, and recommend a course of action to resolve technical issues using engineering judgement Experience in design, constructability, installation, compliance, and performance Experience in cost control, budgeting, and procurement Participate in project risk assessment and mitigation planning Travel for several days at a time and spend up to 50% of their time at remote project locations Proficient working knowledge of Excel, Word, PowerPoint, MS Project, and Procore Able to be flexible which may require late night and/or weekend attention and/or short notice travel to address project related issue Must possess a valid U.S. driver's license/clean driving record (will they drive a company or personal car) Able to travel domestically and internationally on limited occasions Able to communicate effectively Able to use a company computer Able to work a flexible hybrid schedule About Petroplan Petroplan is the trusted, specialist global Talent Solutions partner of choice for employers and professionals in the Energy sector. Since 1976, Petroplan has been here to help people like you make the most of the opportunities available and find the best fit for you as an individual. Over 10,000 placements in more than 55 countries for over 550 clients across 65 disciplines. In an industry where skilled and experienced professionals are increasingly sought after resource, we appreciate the true value of what you have to offer. What's more, we understand that different things are important to different people in today's world of work - it's about making exactly the right connections for you as an individual. Our reputation for contractor and candidate care, understanding what makes you tick, and finding you the best match is second-to-none. We understand the industry inside-out and seek to understand YOU and your motivations in the same way. We take the time to evaluate your individual strengths, understand the most important things to you, and establish exactly what you're looking for from your next role.
CSL Behring is a global biotechnology leader, guided by a promise to save and improve lives. Millions of people around the world are living with rare and serious medical conditions. CSL Behring is committed to delivering medicines that improve their lives. With operations in 35+ nations and 30,000 employees worldwide, CSL is inspired to develop and deliver a broad range of lifesaving therapies to treat disorders such as hemophilia and primary immune deficiencies, and vaccines to prevent influenza. Our therapies are also used in cardiac surgery, organ transplantation and burn treatment. CSL is the parent company of CSL Behring, CSL Plasma, CSL Seqirus and CSL Vifor. CSL Behring is a global leader in the protein biotherapeutics industry, focused on bringing to market biotherapies used to treat serious and often rare conditions. Could you be our next Senior Director of Clinical Research and Development? This is a hybrid role in our King of Prussia PA, Bern Switzerland or Zurich Switzerland office. You will report to the Global Clinical Lead Immunology, Immunology TA . The Opportunity This is an essential matrix leadership role, providing strategic and clinical and medical leadership to assigned clinical development program(s) or individual clinical trial(s) from conceptualization through to execution. As a medical subject matter expert in the Immunology therapeutic area, functions as the clinical representative on Clinical Development Team(s) (CDT) or on Project Strategic Teams(s) (PST), as assigned. The Role Create clinical development strategies and delivery plans for investigational and marketed products according to the Therapeutic Area- and global Product strategy. Author and main contributor to program and study level documents and educational materials for internal and external trainings according to the scientific/medical strategy; main contributor to the CSR and external presentations and manuscripts, supports appropriate scientific and medical interpretation and communication of clinical trial data; authoring study reports and as SME makes substantial contributions to regulatory dossiers, including briefing documents, submission summary documents (SCE, SCS, CO) and responses to Health Authority questions. You will identify potential challenges, risks and roadblocks associated with the global clinical development strategy and its execution and acts as a leader and subject matter expert in developing solutions to address these, working with partners and matrix team members. You will be a senior medical representative on the clinical development and product strategy teams as assigned; responsible for presenting study data and program strategic plans to internal governance committees for endorsement and main program milestones; support product label development, provides product/program specific input for target product profile(s), Responsible for delivery of clinical programs by providing scientific and clinical development expertise for the safe, efficient, and execution of assigned programs, ensuring the highest quality and full compliance of all outputs. Accountable for global medical oversight of selected product(s) within the assigned therapeutic area(s) and responsible for defining and implementing medical monitoring and oversight strategy for individual clinical studies to ensure excellent patient safety and data integrity, including ongoing review of blinded data. Your experience MD (Medical Doctor degree) or international equivalent from a recognized school of medicine plus accredited residency. 2+ years minimum experience as a physician in patient care. 5 + years pharmaceutical / biotechnology industry experience, of which 2 years include accountability for Phase 2b/3 clinical development programs. Relevant academic research experience will also be considered. Knowledge of the drug development process and clinical research methodologies including experience in clinical trial design, data analysis/statistics and data interpretation; knowledge of regulations, ICH/GCP, adverse event management. Experience addressing and managing complex medical issues in the pre-approval and post-approval environment. BENEFITS Medical, Dental Vision 401K Paid time Off Our Benefits CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals. Please take the time to review our benefits site to see what's available to you as a CSL employee. About CSL Behring CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about CSL Behring . We want CSL to reflect the world around us As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL. Do work that matters at CSL Behring!
03/28/2024
Full time
CSL Behring is a global biotechnology leader, guided by a promise to save and improve lives. Millions of people around the world are living with rare and serious medical conditions. CSL Behring is committed to delivering medicines that improve their lives. With operations in 35+ nations and 30,000 employees worldwide, CSL is inspired to develop and deliver a broad range of lifesaving therapies to treat disorders such as hemophilia and primary immune deficiencies, and vaccines to prevent influenza. Our therapies are also used in cardiac surgery, organ transplantation and burn treatment. CSL is the parent company of CSL Behring, CSL Plasma, CSL Seqirus and CSL Vifor. CSL Behring is a global leader in the protein biotherapeutics industry, focused on bringing to market biotherapies used to treat serious and often rare conditions. Could you be our next Senior Director of Clinical Research and Development? This is a hybrid role in our King of Prussia PA, Bern Switzerland or Zurich Switzerland office. You will report to the Global Clinical Lead Immunology, Immunology TA . The Opportunity This is an essential matrix leadership role, providing strategic and clinical and medical leadership to assigned clinical development program(s) or individual clinical trial(s) from conceptualization through to execution. As a medical subject matter expert in the Immunology therapeutic area, functions as the clinical representative on Clinical Development Team(s) (CDT) or on Project Strategic Teams(s) (PST), as assigned. The Role Create clinical development strategies and delivery plans for investigational and marketed products according to the Therapeutic Area- and global Product strategy. Author and main contributor to program and study level documents and educational materials for internal and external trainings according to the scientific/medical strategy; main contributor to the CSR and external presentations and manuscripts, supports appropriate scientific and medical interpretation and communication of clinical trial data; authoring study reports and as SME makes substantial contributions to regulatory dossiers, including briefing documents, submission summary documents (SCE, SCS, CO) and responses to Health Authority questions. You will identify potential challenges, risks and roadblocks associated with the global clinical development strategy and its execution and acts as a leader and subject matter expert in developing solutions to address these, working with partners and matrix team members. You will be a senior medical representative on the clinical development and product strategy teams as assigned; responsible for presenting study data and program strategic plans to internal governance committees for endorsement and main program milestones; support product label development, provides product/program specific input for target product profile(s), Responsible for delivery of clinical programs by providing scientific and clinical development expertise for the safe, efficient, and execution of assigned programs, ensuring the highest quality and full compliance of all outputs. Accountable for global medical oversight of selected product(s) within the assigned therapeutic area(s) and responsible for defining and implementing medical monitoring and oversight strategy for individual clinical studies to ensure excellent patient safety and data integrity, including ongoing review of blinded data. Your experience MD (Medical Doctor degree) or international equivalent from a recognized school of medicine plus accredited residency. 2+ years minimum experience as a physician in patient care. 5 + years pharmaceutical / biotechnology industry experience, of which 2 years include accountability for Phase 2b/3 clinical development programs. Relevant academic research experience will also be considered. Knowledge of the drug development process and clinical research methodologies including experience in clinical trial design, data analysis/statistics and data interpretation; knowledge of regulations, ICH/GCP, adverse event management. Experience addressing and managing complex medical issues in the pre-approval and post-approval environment. BENEFITS Medical, Dental Vision 401K Paid time Off Our Benefits CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals. Please take the time to review our benefits site to see what's available to you as a CSL employee. About CSL Behring CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about CSL Behring . We want CSL to reflect the world around us As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL. Do work that matters at CSL Behring!
I. General Summary: The Infrastructure team member will maintain and enforce TBA's IT standards for server and storage technologies. Primary responsibilities will be to manage, support, and maintain the server infrastructure along with our diverse infrastructure team. This team member will also be responsible to monitor external vendor performance for implementations and support of TBA above stated infrastructure items. II. Essential Job Functions: A. Install, configure, and maintain Linux and Windows based operating systems and related software. B. Monitor system performance, troubleshoot issues, and ensure high availability and reliability of Linux and Windows based infrastructure. C. Collaborate with cross-functional teams to design and implement Linux and Windows based solutions to meet business needs. D. Implement and maintain security measures to protect Windows/Linux systems from unauthorized access and ensure compliance with industry regulations. E. Assist with supporting mix of 380+ virtual and physical servers in remote locations and corporate office. F. Provide support for Storage Area Network (SAN) components, such as Dell Powerstore and Pure storage solutions. G. Assist with maintaining/issuing server and SSL certificates H. Set up and optimize certificate authorities I. Assist with administration in regards to our Commvault Backup systems. J. Work with hardware vendors to provide support for issues, upgrades, and maintenance K. Provide support, maintenance, security and planning for multiple Active Directory domains which support 4000 users distributed across North and South America. L. Assist with maintaining DNS, DHCP, print/file serving, group policy and domain trusts M. Work with all IT team members to develop technology roadmaps showing how to move from current condition to future vision N. Provide technical input and feedback to IT projects while conforming to IT standards and best practices. O. Participate in proof of concepts to assist in defining technology direction and enabling business strategy. P. Establish, implement, and ensure compliance of TBA IT Security policies in accordance with TBJ corporate guidelines. Q. Assist with asset management, including maintenance of component inventory and life cycle management R. Work with IT Management to ensure all activities are consistent with established TBA IT standards and expectations. S. Work with Engineering, Business, and IT communities throughout the TBA Group Companies to identify opportunities for improvements to existing processes. T. Maintain a positive working relationship with customer users, IT technical staff, and business/functional staff at all TBA affiliated companies. III. Minimum Qualifications/Requirements: Education: Bachelor's degree in Information Technology, Information Systems, or related field required, or equivalent combination of education and relevant experience. Experience: Greater than six (6) years of relevant experience and academic preparation, or 11 years of relevant experience required. Personal/Technical Skills: Ability to develop technology roadmaps and standards. Strong attention to detail. Good problem solving skills. Hands-on, self-starter with a strong work ethic. Strong organization, planning, and analytical skills. Ability to perform responsibilities with minimal supervision. Able to work in a fast paced, multicultural work environment. Ability to communicate and work well with all levels of the organization. Ability to function both independently and with good judgment in a team environment. Skill in collecting and analyzing complex data, evaluating information and systems, and drawing logical conclusions. Language Skills: Ability to clearly and concisely communicate complex information in verbal and written English. Japanese and/or Spanish would be helpful. Computer/Software: Deep working knowledge Windows OS (). Deep working knowledge of Redhat or equivalent Linux OS. Knowledge of Commvault Backup systems or equivalent. Knowledge and experience managing Active Directory. Working knowledge of ESX and VMWare tools and environments. Solid working knowledge and demonstrated intermediate level experience with Microsoft Office and other computer-based applications (e.g., MS Word, MS Excel, MS Access, MS PowerPoint, Outlook, Internet, etc.). Prior experience with storage systems including SAN technology (Dell / Pure). IV. Work Environment/Conditions: Office: Open Office Environment, moderate noise level. Plant: N/A Travel: Must be willing to travel up to 10% of the time. V. Physical Demands: While performing the duties of this job, the team member is required to talk, see, and hear. The team member must be capable of walking, sitting, and standing for extended periods of time. May be occasionally required to lift up to 30 pounds. Ability to sit and work on a computer for extensive periods of time is required. Disclaimer: This job description is intended to identify the general nature and level of work performed by team members within this classification, as well as certain essential job functions. It is not intended, and should not be interpreted, as a comprehensive inventory of all duties, responsibilities, and qualifications required of team members assigned to this job. To qualify for this job, however, a team member must be able to perform its essential functions with or without reasonable accommodation. Under no circumstances may this job description be construed as altering the at-will nature of the employment relationship between TBA and any team member. EOE
03/28/2024
Full time
I. General Summary: The Infrastructure team member will maintain and enforce TBA's IT standards for server and storage technologies. Primary responsibilities will be to manage, support, and maintain the server infrastructure along with our diverse infrastructure team. This team member will also be responsible to monitor external vendor performance for implementations and support of TBA above stated infrastructure items. II. Essential Job Functions: A. Install, configure, and maintain Linux and Windows based operating systems and related software. B. Monitor system performance, troubleshoot issues, and ensure high availability and reliability of Linux and Windows based infrastructure. C. Collaborate with cross-functional teams to design and implement Linux and Windows based solutions to meet business needs. D. Implement and maintain security measures to protect Windows/Linux systems from unauthorized access and ensure compliance with industry regulations. E. Assist with supporting mix of 380+ virtual and physical servers in remote locations and corporate office. F. Provide support for Storage Area Network (SAN) components, such as Dell Powerstore and Pure storage solutions. G. Assist with maintaining/issuing server and SSL certificates H. Set up and optimize certificate authorities I. Assist with administration in regards to our Commvault Backup systems. J. Work with hardware vendors to provide support for issues, upgrades, and maintenance K. Provide support, maintenance, security and planning for multiple Active Directory domains which support 4000 users distributed across North and South America. L. Assist with maintaining DNS, DHCP, print/file serving, group policy and domain trusts M. Work with all IT team members to develop technology roadmaps showing how to move from current condition to future vision N. Provide technical input and feedback to IT projects while conforming to IT standards and best practices. O. Participate in proof of concepts to assist in defining technology direction and enabling business strategy. P. Establish, implement, and ensure compliance of TBA IT Security policies in accordance with TBJ corporate guidelines. Q. Assist with asset management, including maintenance of component inventory and life cycle management R. Work with IT Management to ensure all activities are consistent with established TBA IT standards and expectations. S. Work with Engineering, Business, and IT communities throughout the TBA Group Companies to identify opportunities for improvements to existing processes. T. Maintain a positive working relationship with customer users, IT technical staff, and business/functional staff at all TBA affiliated companies. III. Minimum Qualifications/Requirements: Education: Bachelor's degree in Information Technology, Information Systems, or related field required, or equivalent combination of education and relevant experience. Experience: Greater than six (6) years of relevant experience and academic preparation, or 11 years of relevant experience required. Personal/Technical Skills: Ability to develop technology roadmaps and standards. Strong attention to detail. Good problem solving skills. Hands-on, self-starter with a strong work ethic. Strong organization, planning, and analytical skills. Ability to perform responsibilities with minimal supervision. Able to work in a fast paced, multicultural work environment. Ability to communicate and work well with all levels of the organization. Ability to function both independently and with good judgment in a team environment. Skill in collecting and analyzing complex data, evaluating information and systems, and drawing logical conclusions. Language Skills: Ability to clearly and concisely communicate complex information in verbal and written English. Japanese and/or Spanish would be helpful. Computer/Software: Deep working knowledge Windows OS (). Deep working knowledge of Redhat or equivalent Linux OS. Knowledge of Commvault Backup systems or equivalent. Knowledge and experience managing Active Directory. Working knowledge of ESX and VMWare tools and environments. Solid working knowledge and demonstrated intermediate level experience with Microsoft Office and other computer-based applications (e.g., MS Word, MS Excel, MS Access, MS PowerPoint, Outlook, Internet, etc.). Prior experience with storage systems including SAN technology (Dell / Pure). IV. Work Environment/Conditions: Office: Open Office Environment, moderate noise level. Plant: N/A Travel: Must be willing to travel up to 10% of the time. V. Physical Demands: While performing the duties of this job, the team member is required to talk, see, and hear. The team member must be capable of walking, sitting, and standing for extended periods of time. May be occasionally required to lift up to 30 pounds. Ability to sit and work on a computer for extensive periods of time is required. Disclaimer: This job description is intended to identify the general nature and level of work performed by team members within this classification, as well as certain essential job functions. It is not intended, and should not be interpreted, as a comprehensive inventory of all duties, responsibilities, and qualifications required of team members assigned to this job. To qualify for this job, however, a team member must be able to perform its essential functions with or without reasonable accommodation. Under no circumstances may this job description be construed as altering the at-will nature of the employment relationship between TBA and any team member. EOE
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Fraud Member Resolution Analyst I, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and stay in sync with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to partners and recommends the best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity As a Fraud Member Resolution Escalation Team, Level I, you will apply multiple applications to conduct fraud reviews and mitigation activities, and will respond to consumer and regulatory complaints, media inquiries, and litigation requests while adhering to all applicable requirements and deadlines. You will be required to develop accurate, compliant, and consistent documentary evidence to support fraud review decisions provided to members, senior leaders, and regulatory agencies. Your detailed review and research will support fraud operations and alleviate negative impacts to members and USAA by demonstrating a data driven approach in decision making and managing fraud risk. You will champion a culture of hardworking member advocacy, process excellence, and risk management, while seeking opportunities to optimize fraud resolution processes and improve the member and employee experience. What you'll do: Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Develops, recommends, implements, and monitors, materials and events to meet quality requirements. Serves as a resource to team members and/or business and identifies appropriate issues for escalation. Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products. Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs. Generates reports and participates in the delivery of results to leaders and collaborators. Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of fraud detection or investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 or more years progressive operations or process experience in the financial services, insurance, or relevant industry Experience identifying problems/trends and developing and recommending solutions for business issues. Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a result and production-oriented attitude. Knowledge of federal laws, rules, regulations, and applicable mentorship to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience in fraud detection or investigations at a financial institution Proficient level knowledge of fraud threat vectors, technologies, and effective mitigation tactics Experience working with regulatory agencies and litigation requests. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210 - $133,570. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
03/28/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Fraud Member Resolution Analyst I, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and stay in sync with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to partners and recommends the best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity As a Fraud Member Resolution Escalation Team, Level I, you will apply multiple applications to conduct fraud reviews and mitigation activities, and will respond to consumer and regulatory complaints, media inquiries, and litigation requests while adhering to all applicable requirements and deadlines. You will be required to develop accurate, compliant, and consistent documentary evidence to support fraud review decisions provided to members, senior leaders, and regulatory agencies. Your detailed review and research will support fraud operations and alleviate negative impacts to members and USAA by demonstrating a data driven approach in decision making and managing fraud risk. You will champion a culture of hardworking member advocacy, process excellence, and risk management, while seeking opportunities to optimize fraud resolution processes and improve the member and employee experience. What you'll do: Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Develops, recommends, implements, and monitors, materials and events to meet quality requirements. Serves as a resource to team members and/or business and identifies appropriate issues for escalation. Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products. Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs. Generates reports and participates in the delivery of results to leaders and collaborators. Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of fraud detection or investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 or more years progressive operations or process experience in the financial services, insurance, or relevant industry Experience identifying problems/trends and developing and recommending solutions for business issues. Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a result and production-oriented attitude. Knowledge of federal laws, rules, regulations, and applicable mentorship to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience in fraud detection or investigations at a financial institution Proficient level knowledge of fraud threat vectors, technologies, and effective mitigation tactics Experience working with regulatory agencies and litigation requests. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210 - $133,570. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Fraud Member Resolution Analyst I, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and stay in sync with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to partners and recommends the best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity As a Fraud Member Resolution Escalation Team, Level I, you will apply multiple applications to conduct fraud reviews and mitigation activities, and will respond to consumer and regulatory complaints, media inquiries, and litigation requests while adhering to all applicable requirements and deadlines. You will be required to develop accurate, compliant, and consistent documentary evidence to support fraud review decisions provided to members, senior leaders, and regulatory agencies. Your detailed review and research will support fraud operations and alleviate negative impacts to members and USAA by demonstrating a data driven approach in decision making and managing fraud risk. You will champion a culture of hardworking member advocacy, process excellence, and risk management, while seeking opportunities to optimize fraud resolution processes and improve the member and employee experience. What you'll do: Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Develops, recommends, implements, and monitors, materials and events to meet quality requirements. Serves as a resource to team members and/or business and identifies appropriate issues for escalation. Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products. Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs. Generates reports and participates in the delivery of results to leaders and collaborators. Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of fraud detection or investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 or more years progressive operations or process experience in the financial services, insurance, or relevant industry Experience identifying problems/trends and developing and recommending solutions for business issues. Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a result and production-oriented attitude. Knowledge of federal laws, rules, regulations, and applicable mentorship to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience in fraud detection or investigations at a financial institution Proficient level knowledge of fraud threat vectors, technologies, and effective mitigation tactics Experience working with regulatory agencies and litigation requests. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210 - $133,570. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
03/28/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Fraud Member Resolution Analyst I, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and stay in sync with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to partners and recommends the best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity As a Fraud Member Resolution Escalation Team, Level I, you will apply multiple applications to conduct fraud reviews and mitigation activities, and will respond to consumer and regulatory complaints, media inquiries, and litigation requests while adhering to all applicable requirements and deadlines. You will be required to develop accurate, compliant, and consistent documentary evidence to support fraud review decisions provided to members, senior leaders, and regulatory agencies. Your detailed review and research will support fraud operations and alleviate negative impacts to members and USAA by demonstrating a data driven approach in decision making and managing fraud risk. You will champion a culture of hardworking member advocacy, process excellence, and risk management, while seeking opportunities to optimize fraud resolution processes and improve the member and employee experience. What you'll do: Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Develops, recommends, implements, and monitors, materials and events to meet quality requirements. Serves as a resource to team members and/or business and identifies appropriate issues for escalation. Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products. Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs. Generates reports and participates in the delivery of results to leaders and collaborators. Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of fraud detection or investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 or more years progressive operations or process experience in the financial services, insurance, or relevant industry Experience identifying problems/trends and developing and recommending solutions for business issues. Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a result and production-oriented attitude. Knowledge of federal laws, rules, regulations, and applicable mentorship to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience in fraud detection or investigations at a financial institution Proficient level knowledge of fraud threat vectors, technologies, and effective mitigation tactics Experience working with regulatory agencies and litigation requests. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210 - $133,570. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! Responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and follow external regulations. Implements and delivers results of quality assurance assessments, initiatives, and studies to collaborators and recommends and develops action plans for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity As a Fraud Member Resolution Escalation Team Senior, you will work under minimal direction and serve as an informal subject matter resource for identifying fraud trends, vulnerabilities, and opportunities to proactively address member difficulties, improve fraud resolution policies, procedures, and processes to mitigate risk and protect USAA's brand and reputation. You will apply deep product and system knowledge to conduct highly sophisticated fraud reviews across and responses to consumer and regulatory complaints, media inquiries, and litigation requests across multiple bank or investment products, payment types, and fraud categories. You will be required to develop accurate, compliant, and consistent documentary evidence to support fraud review decisions provided to members, senior leaders, and regulatory agencies. Your detailed review and research will support fraud operations and alleviate negative impacts to members and USAA by demonstrating a data driven approach in decision making and managing fraud risk. You will champion a culture of passionate member advocacy, process excellence, and risk management, while seeking opportunities to optimize fraud resolution processes and improve the member and employee experience. What you'll do: Identifies gaps and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements. Analyzes trends, identifies root cause of process gaps or issues and develops recommendations of key work products and participates in the delivery of results to leaders and collaborators. Performs independent assessments/audits to identify training needs and improvement opportunities for program effectiveness. Develops, recommends, and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA and Enterprise strategy. Serves as a functional expert and coach to peers and team members and acts as a resource for intensified issues of an unusual nature. Develops, and recommends improvements and/or changes to Quality Management governance and control standards to include KPIs for reporting, actioning, and escalating to leadership. Assists with the development of the Quality automation and technology journey with key business partners. Supervises the sustainment of changes within the organization in compliance with USAA's Change Management methodology. Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of fraud detection or investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 or more years progressive operations or process experience in the financial services. 2 years of quality assurance/control, or quality improvement experience to include developing, implementing, and maintaining quality assurance/ control/testing programs. Intermediate knowledge of quality assurance analytical methods and tools. Demonstrates critical thinking, influences through subject matter expertise, provides root cause analysis for applicable business issues, and approaches work with a result and production-oriented attitude. Knowledge of federal laws, rules, regulations, and applicable guidance to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience in/or supporting Fraud within a Financial Institution Advanced knowledge of fraud threat vectors, technologies, and effective mitigation tactics. Experience working with regulatory agencies and litigation requests. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $147,190. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
03/28/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! Responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and follow external regulations. Implements and delivers results of quality assurance assessments, initiatives, and studies to collaborators and recommends and develops action plans for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity As a Fraud Member Resolution Escalation Team Senior, you will work under minimal direction and serve as an informal subject matter resource for identifying fraud trends, vulnerabilities, and opportunities to proactively address member difficulties, improve fraud resolution policies, procedures, and processes to mitigate risk and protect USAA's brand and reputation. You will apply deep product and system knowledge to conduct highly sophisticated fraud reviews across and responses to consumer and regulatory complaints, media inquiries, and litigation requests across multiple bank or investment products, payment types, and fraud categories. You will be required to develop accurate, compliant, and consistent documentary evidence to support fraud review decisions provided to members, senior leaders, and regulatory agencies. Your detailed review and research will support fraud operations and alleviate negative impacts to members and USAA by demonstrating a data driven approach in decision making and managing fraud risk. You will champion a culture of passionate member advocacy, process excellence, and risk management, while seeking opportunities to optimize fraud resolution processes and improve the member and employee experience. What you'll do: Identifies gaps and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements. Analyzes trends, identifies root cause of process gaps or issues and develops recommendations of key work products and participates in the delivery of results to leaders and collaborators. Performs independent assessments/audits to identify training needs and improvement opportunities for program effectiveness. Develops, recommends, and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA and Enterprise strategy. Serves as a functional expert and coach to peers and team members and acts as a resource for intensified issues of an unusual nature. Develops, and recommends improvements and/or changes to Quality Management governance and control standards to include KPIs for reporting, actioning, and escalating to leadership. Assists with the development of the Quality automation and technology journey with key business partners. Supervises the sustainment of changes within the organization in compliance with USAA's Change Management methodology. Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of fraud detection or investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 or more years progressive operations or process experience in the financial services. 2 years of quality assurance/control, or quality improvement experience to include developing, implementing, and maintaining quality assurance/ control/testing programs. Intermediate knowledge of quality assurance analytical methods and tools. Demonstrates critical thinking, influences through subject matter expertise, provides root cause analysis for applicable business issues, and approaches work with a result and production-oriented attitude. Knowledge of federal laws, rules, regulations, and applicable guidance to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience in/or supporting Fraud within a Financial Institution Advanced knowledge of fraud threat vectors, technologies, and effective mitigation tactics. Experience working with regulatory agencies and litigation requests. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $147,190. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Company Description At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here Job Description The Director of Advanced Engineering is a member of the Product Development Strategy leadership team and is responsible for leading the technology development process, managing the finishing and packaging COE's, and providing advanced technical services for the FBIN organization. The role requires broad experience in product development and life cycle management as well as the capability to develop and execute strategic plans. Responsibilities Lead a multi-group organization consisting of advanced design, packaging, finishing, material, and analytical engineers. Responsibilities include performance and workload management, career development and engagement on employee feedback Lead Technology Development process and projects, including managing technology roadmaps, resource identification, delivering projects and continuous process improvements. Deliver revenue, margin and share growth by partnering with FBIN business units to execute top projects. This includes project prioritization, deployment of resources and driving accountability to deliver projects on time / budget. Develop strategic vision and framework for various functions within the group that includes goals, future state, tools needed and resourcing. Build an FBIN-wide technical community around advanced problem solving, analytics, methods and tools. This includes driving organizational awareness and utilization of critical processes, tools and methods such as FEA, CFD, TRIZ and internally developed design tools. Interface with key stakeholders of various FBIN functions and BUs to clearly define expected interactions and outcomes between groups. Create plans for interaction between the team and newly acquired companies to ensure appropriate adoption of standards, methods best practices. Communicate technical information and project status to senior leadership. Connect subject matter experts across the organization to deliver robust solutions. Evolve and create processes that help utilize and streamline resources and capabilities. Conduct organization assessments of future needs and gaps in skillsets and tools. Qualifications 10+ years managing engineering teams in design-for-manufacturing environments, global experience preferred. Bachelor's degree in engineering or related technical field, Master's degree and/or MBA preferred. Experience in the full spectrum of product development (definition, development, launch and life cycle management). Experience in defining, implementing and managing technical development processes. Proven ability to manage an engineering team with the entire corporation in mind (incorporating finance, manufacturing, sourcing, product management, etc). Proven ability to make data driven decisions. Proven ability to develop high performing teams. Desire to think creativity and innovate; comfortable with ambiguity. Ability to work cross functionally at varying organizational levels. Proven ability to communicate (verbal and written) at a Senior Leadership level. Brings a positive, problem solving, collaborative approach to work everyday. Competencies Strategic mindset Manages ambiguity Active learning Action oriented Builds effective teams Additional Information At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates' feeling of belonging at work. Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at to learn more Equal Employment Opportunity FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at and let us know the nature of your request along with your contact information.
03/28/2024
Full time
Company Description At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here Job Description The Director of Advanced Engineering is a member of the Product Development Strategy leadership team and is responsible for leading the technology development process, managing the finishing and packaging COE's, and providing advanced technical services for the FBIN organization. The role requires broad experience in product development and life cycle management as well as the capability to develop and execute strategic plans. Responsibilities Lead a multi-group organization consisting of advanced design, packaging, finishing, material, and analytical engineers. Responsibilities include performance and workload management, career development and engagement on employee feedback Lead Technology Development process and projects, including managing technology roadmaps, resource identification, delivering projects and continuous process improvements. Deliver revenue, margin and share growth by partnering with FBIN business units to execute top projects. This includes project prioritization, deployment of resources and driving accountability to deliver projects on time / budget. Develop strategic vision and framework for various functions within the group that includes goals, future state, tools needed and resourcing. Build an FBIN-wide technical community around advanced problem solving, analytics, methods and tools. This includes driving organizational awareness and utilization of critical processes, tools and methods such as FEA, CFD, TRIZ and internally developed design tools. Interface with key stakeholders of various FBIN functions and BUs to clearly define expected interactions and outcomes between groups. Create plans for interaction between the team and newly acquired companies to ensure appropriate adoption of standards, methods best practices. Communicate technical information and project status to senior leadership. Connect subject matter experts across the organization to deliver robust solutions. Evolve and create processes that help utilize and streamline resources and capabilities. Conduct organization assessments of future needs and gaps in skillsets and tools. Qualifications 10+ years managing engineering teams in design-for-manufacturing environments, global experience preferred. Bachelor's degree in engineering or related technical field, Master's degree and/or MBA preferred. Experience in the full spectrum of product development (definition, development, launch and life cycle management). Experience in defining, implementing and managing technical development processes. Proven ability to manage an engineering team with the entire corporation in mind (incorporating finance, manufacturing, sourcing, product management, etc). Proven ability to make data driven decisions. Proven ability to develop high performing teams. Desire to think creativity and innovate; comfortable with ambiguity. Ability to work cross functionally at varying organizational levels. Proven ability to communicate (verbal and written) at a Senior Leadership level. Brings a positive, problem solving, collaborative approach to work everyday. Competencies Strategic mindset Manages ambiguity Active learning Action oriented Builds effective teams Additional Information At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates' feeling of belonging at work. Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at to learn more Equal Employment Opportunity FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at and let us know the nature of your request along with your contact information.
Northeast Georgia Health System, Inc
Gainesville, Georgia
Job Category: Information Technology Work Shift/Schedule: 8 Hr Morning - Afternoon Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job Summary This position shall contribute to the value-based contracting team responsible to support an enterprise wide portfolio of value-based programs that span government and commercial payers. This position shall collaborate with and engage executives and physician leadership in assessing and executing value-based strategy through a wide range of value-based contractual arrangements including pay for performance and various levels of risk. Minimum Job Qualifications Licensure or other certifications: Educational Requirements: Bachelor's Degree in healthcare administration, finance, mathematics or other related discipline required. Minimum Experience: 7 or more years of successful experience organizing and negotiating value based payment terms with Medicare Advantage and Medicaid plans; Advanced knowledge of and ample experience in value-based care and risk based contracting with a broad range of providers; Proficient in excel and managing key contractual inputs that drive the proforma Other: Preferred Job Qualifications Preferred Licensure or other certifications: Preferred Educational Requirements: Preferred Experience: Experience working in a CIN or ACO Other: Job Specific and Unique Knowledge, Skills and Abilities Strong communication and negotiation skills Demonstrates solid value-based contracting expertise in developing and negotiating value-based contractual terms with payers Detail oriented. Questions the unusual Highly organized with ability to multi-task and prioritize duties and responsibilities Ability to think independently and problem solve with both internal and external constituents Proficient in Microsoft Office applications (Work, Excel, Outlook, PowerPoint) Ability to develop strong, trusting relationships with co-workers, managers, directors, and payers Must be self-motivated, dependable, and maintain a high-level of confidentiality Essential Tasks and Responsibilities Lead payer negotiations for Health Partners and HP2 in dyad with executive leadership Evaluate and make recommendations on new and changing value-based contracting proposals and opportunities working in concert with the analytics and quality teams including finance and contracting committee members Manage on-going obligations of executed contracts to ensure both HP2 and the payer are meeting performance expectations elevating critical and recurring issues to leadership Collaborate with payers and manage and/or lead the required Joint Operating Committee meetings and/or finance meetings as assigned. Ability to take the lead as well as contribute as a participant in committee meetings and work sessions Resolve complex contractual problems that require judgment and independent thinking Act with a fluent and comprehensive knowledge of value-based contract language and terms Apply a deep understanding of provider reimbursement methodologies for physicians, ancillaries, and hospitals in all transactions. Conduct analysis of complex financial models using assumptions and scenario planning Shall manage the inputs that support the proforma Draft, edit and prepare counter proposals to include complex contract documents and reimbursement attachments Draft content for presentations and agendas for HP2 committee meetings and payer meetings, maintain notes and/or minutes as deemed necessary Conduct research and analysis to support filing appeals with the payers working in partnership with other members of the HP2 team Compiles, maintains and reviews value-based contracts and risk contracts portfolio for the purpose of identifying opportunities to improve contract terms and structures Physical Demands Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time Weight Carried: Up to 20 lbs, Occasionally 0-30% of time Vision: Heavy, Constantly 66-100% of time Kneeling/Stooping/Bending: Occasionally 0-30% of time Standing/Walking: Occasionally 0-30% of time Pushing/Pulling: Occasionally 0-30% of time Intensity of Work: Occasionally 0-30% of time Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. NGHS: Opportunities start here. Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
03/28/2024
Full time
Job Category: Information Technology Work Shift/Schedule: 8 Hr Morning - Afternoon Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job Summary This position shall contribute to the value-based contracting team responsible to support an enterprise wide portfolio of value-based programs that span government and commercial payers. This position shall collaborate with and engage executives and physician leadership in assessing and executing value-based strategy through a wide range of value-based contractual arrangements including pay for performance and various levels of risk. Minimum Job Qualifications Licensure or other certifications: Educational Requirements: Bachelor's Degree in healthcare administration, finance, mathematics or other related discipline required. Minimum Experience: 7 or more years of successful experience organizing and negotiating value based payment terms with Medicare Advantage and Medicaid plans; Advanced knowledge of and ample experience in value-based care and risk based contracting with a broad range of providers; Proficient in excel and managing key contractual inputs that drive the proforma Other: Preferred Job Qualifications Preferred Licensure or other certifications: Preferred Educational Requirements: Preferred Experience: Experience working in a CIN or ACO Other: Job Specific and Unique Knowledge, Skills and Abilities Strong communication and negotiation skills Demonstrates solid value-based contracting expertise in developing and negotiating value-based contractual terms with payers Detail oriented. Questions the unusual Highly organized with ability to multi-task and prioritize duties and responsibilities Ability to think independently and problem solve with both internal and external constituents Proficient in Microsoft Office applications (Work, Excel, Outlook, PowerPoint) Ability to develop strong, trusting relationships with co-workers, managers, directors, and payers Must be self-motivated, dependable, and maintain a high-level of confidentiality Essential Tasks and Responsibilities Lead payer negotiations for Health Partners and HP2 in dyad with executive leadership Evaluate and make recommendations on new and changing value-based contracting proposals and opportunities working in concert with the analytics and quality teams including finance and contracting committee members Manage on-going obligations of executed contracts to ensure both HP2 and the payer are meeting performance expectations elevating critical and recurring issues to leadership Collaborate with payers and manage and/or lead the required Joint Operating Committee meetings and/or finance meetings as assigned. Ability to take the lead as well as contribute as a participant in committee meetings and work sessions Resolve complex contractual problems that require judgment and independent thinking Act with a fluent and comprehensive knowledge of value-based contract language and terms Apply a deep understanding of provider reimbursement methodologies for physicians, ancillaries, and hospitals in all transactions. Conduct analysis of complex financial models using assumptions and scenario planning Shall manage the inputs that support the proforma Draft, edit and prepare counter proposals to include complex contract documents and reimbursement attachments Draft content for presentations and agendas for HP2 committee meetings and payer meetings, maintain notes and/or minutes as deemed necessary Conduct research and analysis to support filing appeals with the payers working in partnership with other members of the HP2 team Compiles, maintains and reviews value-based contracts and risk contracts portfolio for the purpose of identifying opportunities to improve contract terms and structures Physical Demands Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time Weight Carried: Up to 20 lbs, Occasionally 0-30% of time Vision: Heavy, Constantly 66-100% of time Kneeling/Stooping/Bending: Occasionally 0-30% of time Standing/Walking: Occasionally 0-30% of time Pushing/Pulling: Occasionally 0-30% of time Intensity of Work: Occasionally 0-30% of time Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. NGHS: Opportunities start here. Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Alpha Omega Integration LLC is an award-winning Federal IT Solutions provider. Since its inception in September 2016, we have grown from a start-up to a $100m/year business. Alpha Omega's growth stems from our mission focus: to make the US Government the best in the world. We achieve that via advanced capabilities in the areas of Design & Product Management, DevSecOps & Cloud Engineering, Intelligent Automation, and Cybersecurity. Our consistent growth has fostered a series of accolades including Inc. 5000 and Washington Technology's Fast 50 awards for five consecutive years, Virginia Business Best Places to Work ten years in a row, and Maryland Technology Council's 2022 Government Contract of the Year over $50 Million Dollars award, to name a few. We are seeking passionate federal IT professionals to join our team. Come support our nation's government agencies and make a difference! Why Us? We have H.E.A.R.T.! Alpha Omega's Core Values - (H) harmony, (E) engagement, (A) accountability, (R) resourcefulness, and (T) tenacity- collectively are an acrostic reminder of the values that guide the work we do. We foster a culture that recognizes and rewards hard work. Our H.E.A.R.T. program invites colleagues and managers from across the organization to recognize each other for living out our core values. Spotlighted employees enjoy a detailed nomination about their core-values-aligned actions which are then shared with their manager. Ready to embark on a rewarding, challenging, and fulfilling career in the Federal IT Solutions space? Come grow with us! Job Title: Project Manager Work Location: Remote Clearance Required: Public Trust Responsibilities: Manages, plans, coordinates, and directs administrative activities, program control, and technical personnel involved in providing services in fulfillment of various IT projects on time and within budget. Key to success of the USDA ISCM CDM Program is an educated and trained workforce. The contractor shall support, coordinate and manage USDA Information Security Continuous Monitoring CDM Education and Training across the USDA enterprise. Provide centralized project management support and oversight for OCIO, ISC and enterprise-wide cybersecurity initiatives. Support data calls including OMB, Executive Order, and USDA data calls across the Agencies. Manage the overall direction, control and reporting of projects. Provide guidance to all project team members to ensure all technical, schedule and cost objectives are achieved successfully. Develop project documentation including budgets, project schedules and various planning and implementation documents. Collaborate with contract and government personnel to perform process improvement events to streamline processes. Work closely with and provide guidance to senior leadership. Prepare program and/or project level content for executive level briefings. Content may include prioritizing resources across projects within a program, managing dependencies between the projects and the overall costs and risks of the program. Direct support of the USDA ISCM CDM Program Manager. Perform planning, coordinating and scheduling of ISCM CDM education and training for OCIO and USDA agencies' security and IT staff. The contractor shall design and deliver ad hoc refresher, ISCM and CDM 101 and/or major upgrade training (brown bag and/or webinars) for USDA agencies' security and IT staff. Coordinate all ISCM CDM training, as applicable, with CDM solution vendors and the OCIO Office of the Director. Coordinate logistics for ISCM CDM education and training, e.g. if on-site - facilities. Publish USDA ISCM CDM PMO Training Advisories - both for external DHS provided CDM training and internal unique to USDA ISCM CDM training. Coordinate with ISC AgLearn lead to register USDA personnel taking on site ISCM CDM courses. Update continually the ISCM CDM and Cybersecurity Workforce Education and Training activities and status on SharePoint. Post all relevant documentation in the ISCM CDM SharePoint data repository. Alpha Omega Integration, LLC (Alpha Omega) is committed to the development of a creative, diverse, and inclusive work environment. In accordance with the law and our organizational values, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, Veteran Status, or any other characteristic protected by law (referred to as "protected status)". Final hiring decisions at Alpha Omega will be based on merit, qualifications, and abilities. Black, Indigenous, and People of Color (BIPOC), LGBTQIA, women, people over 40, and differently-abled folks are strongly encouraged to apply.
03/28/2024
Full time
Alpha Omega Integration LLC is an award-winning Federal IT Solutions provider. Since its inception in September 2016, we have grown from a start-up to a $100m/year business. Alpha Omega's growth stems from our mission focus: to make the US Government the best in the world. We achieve that via advanced capabilities in the areas of Design & Product Management, DevSecOps & Cloud Engineering, Intelligent Automation, and Cybersecurity. Our consistent growth has fostered a series of accolades including Inc. 5000 and Washington Technology's Fast 50 awards for five consecutive years, Virginia Business Best Places to Work ten years in a row, and Maryland Technology Council's 2022 Government Contract of the Year over $50 Million Dollars award, to name a few. We are seeking passionate federal IT professionals to join our team. Come support our nation's government agencies and make a difference! Why Us? We have H.E.A.R.T.! Alpha Omega's Core Values - (H) harmony, (E) engagement, (A) accountability, (R) resourcefulness, and (T) tenacity- collectively are an acrostic reminder of the values that guide the work we do. We foster a culture that recognizes and rewards hard work. Our H.E.A.R.T. program invites colleagues and managers from across the organization to recognize each other for living out our core values. Spotlighted employees enjoy a detailed nomination about their core-values-aligned actions which are then shared with their manager. Ready to embark on a rewarding, challenging, and fulfilling career in the Federal IT Solutions space? Come grow with us! Job Title: Project Manager Work Location: Remote Clearance Required: Public Trust Responsibilities: Manages, plans, coordinates, and directs administrative activities, program control, and technical personnel involved in providing services in fulfillment of various IT projects on time and within budget. Key to success of the USDA ISCM CDM Program is an educated and trained workforce. The contractor shall support, coordinate and manage USDA Information Security Continuous Monitoring CDM Education and Training across the USDA enterprise. Provide centralized project management support and oversight for OCIO, ISC and enterprise-wide cybersecurity initiatives. Support data calls including OMB, Executive Order, and USDA data calls across the Agencies. Manage the overall direction, control and reporting of projects. Provide guidance to all project team members to ensure all technical, schedule and cost objectives are achieved successfully. Develop project documentation including budgets, project schedules and various planning and implementation documents. Collaborate with contract and government personnel to perform process improvement events to streamline processes. Work closely with and provide guidance to senior leadership. Prepare program and/or project level content for executive level briefings. Content may include prioritizing resources across projects within a program, managing dependencies between the projects and the overall costs and risks of the program. Direct support of the USDA ISCM CDM Program Manager. Perform planning, coordinating and scheduling of ISCM CDM education and training for OCIO and USDA agencies' security and IT staff. The contractor shall design and deliver ad hoc refresher, ISCM and CDM 101 and/or major upgrade training (brown bag and/or webinars) for USDA agencies' security and IT staff. Coordinate all ISCM CDM training, as applicable, with CDM solution vendors and the OCIO Office of the Director. Coordinate logistics for ISCM CDM education and training, e.g. if on-site - facilities. Publish USDA ISCM CDM PMO Training Advisories - both for external DHS provided CDM training and internal unique to USDA ISCM CDM training. Coordinate with ISC AgLearn lead to register USDA personnel taking on site ISCM CDM courses. Update continually the ISCM CDM and Cybersecurity Workforce Education and Training activities and status on SharePoint. Post all relevant documentation in the ISCM CDM SharePoint data repository. Alpha Omega Integration, LLC (Alpha Omega) is committed to the development of a creative, diverse, and inclusive work environment. In accordance with the law and our organizational values, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, Veteran Status, or any other characteristic protected by law (referred to as "protected status)". Final hiring decisions at Alpha Omega will be based on merit, qualifications, and abilities. Black, Indigenous, and People of Color (BIPOC), LGBTQIA, women, people over 40, and differently-abled folks are strongly encouraged to apply.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Fraud Member Resolution Analyst I, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and stay in sync with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to partners and recommends the best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity As a Fraud Member Resolution Escalation Team, Level I, you will apply multiple applications to conduct fraud reviews and mitigation activities, and will respond to consumer and regulatory complaints, media inquiries, and litigation requests while adhering to all applicable requirements and deadlines. You will be required to develop accurate, compliant, and consistent documentary evidence to support fraud review decisions provided to members, senior leaders, and regulatory agencies. Your detailed review and research will support fraud operations and alleviate negative impacts to members and USAA by demonstrating a data driven approach in decision making and managing fraud risk. You will champion a culture of hardworking member advocacy, process excellence, and risk management, while seeking opportunities to optimize fraud resolution processes and improve the member and employee experience. What you'll do: Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Develops, recommends, implements, and monitors, materials and events to meet quality requirements. Serves as a resource to team members and/or business and identifies appropriate issues for escalation. Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products. Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs. Generates reports and participates in the delivery of results to leaders and collaborators. Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of fraud detection or investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 or more years progressive operations or process experience in the financial services, insurance, or relevant industry Experience identifying problems/trends and developing and recommending solutions for business issues. Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a result and production-oriented attitude. Knowledge of federal laws, rules, regulations, and applicable mentorship to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience in fraud detection or investigations at a financial institution Proficient level knowledge of fraud threat vectors, technologies, and effective mitigation tactics Experience working with regulatory agencies and litigation requests. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210 - $133,570. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
03/28/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Fraud Member Resolution Analyst I, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and stay in sync with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to partners and recommends the best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity As a Fraud Member Resolution Escalation Team, Level I, you will apply multiple applications to conduct fraud reviews and mitigation activities, and will respond to consumer and regulatory complaints, media inquiries, and litigation requests while adhering to all applicable requirements and deadlines. You will be required to develop accurate, compliant, and consistent documentary evidence to support fraud review decisions provided to members, senior leaders, and regulatory agencies. Your detailed review and research will support fraud operations and alleviate negative impacts to members and USAA by demonstrating a data driven approach in decision making and managing fraud risk. You will champion a culture of hardworking member advocacy, process excellence, and risk management, while seeking opportunities to optimize fraud resolution processes and improve the member and employee experience. What you'll do: Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Develops, recommends, implements, and monitors, materials and events to meet quality requirements. Serves as a resource to team members and/or business and identifies appropriate issues for escalation. Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products. Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs. Generates reports and participates in the delivery of results to leaders and collaborators. Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of fraud detection or investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 or more years progressive operations or process experience in the financial services, insurance, or relevant industry Experience identifying problems/trends and developing and recommending solutions for business issues. Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a result and production-oriented attitude. Knowledge of federal laws, rules, regulations, and applicable mentorship to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience in fraud detection or investigations at a financial institution Proficient level knowledge of fraud threat vectors, technologies, and effective mitigation tactics Experience working with regulatory agencies and litigation requests. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210 - $133,570. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Eurofins USA Environment Testing
Little Rock, Arkansas
Job Description The Quality Assurance Manager is responsible for developing, implementing, and improving the laboratory Quality System. Specific responsibilities include but are not limited to the following: providing Quality Systems training to all personnel; maintaining the laboratory Quality Assurance Manual (QAM); arranging and managing proficiency testing (PT) samples; performing systems and data audits. Will serve as the focal point for all audits with both clients and regulatory officials. The QA Manager oversees the maintenance of quality control (QC) records; maintains certifications; working with the Technical Director approves, develops, and maintains Standard Operating Procedures (SOPs); submits monthly QA Reports; and assists the Technical Director with new work as needed. The QA Manager has the authority to accept or reject data, and to stop work in progress. The QA Manager is available to any employee at the facility to resolve data quality or ethical issues. The QA Manager is independent of laboratory operations and reports directly to the Business Unit Manager and is a member of the Laboratory Management team. Essential Duties and Responsibilities: Serves as the focal point for QA/QC and is responsible for the oversight and/or review of QC data. Evaluates data objectively and performs assessments without outside influence. Has general knowledge of analytical methods. Arranges and conducts internal audits of both data and the quality system. Notify management of deficiencies in the quality system. Monitors corrective actions. Ensures compliance with the Eurofins Environment Testing South Central Quality System. Maintain the Quality Assurance Manual. Participate as a member of the laboratory's senior management team. Acts as a technical resource and authority in all matters of data quality. Acts as the focal point for ethics and data integrity issues. Conducts QA training including Ethics training. Serves as the focal point for external audits conducted by clients and regulatory agencies. Works with management in performing annual Management Review of the Quality System. Assist in reviewing and/or writing Quality Assurance Projects Plans (QAPP) for contracts and proposals. Maintains laboratory certifications. Manages scheduling, ordering, login, and reporting of PT samples. Monitors new regulations and communicates them to the Laboratory Management team. In conjunction with Laboratory Management, reviews and approves laboratory SOPs. Maintains training records, including Demonstrations of Capability (DOCs). Assist in identification of systematic problems within the laboratory. Performs root cause analysis investigations in response to audit findings, client complaints, training needs assessments, data recall events, etc. Recommends resolutions for ongoing or recurring nonconformance issues. Tracks customer complaints and assists in identifying improvements. Oversees and maintains method detection limit and LOQ studies and verifications. Generates and submits monthly QA metrics. Oversees generation of control charts and control limits, updates of reference tables. Performs or arranges calibration of laboratory support equipment.
03/28/2024
Full time
Job Description The Quality Assurance Manager is responsible for developing, implementing, and improving the laboratory Quality System. Specific responsibilities include but are not limited to the following: providing Quality Systems training to all personnel; maintaining the laboratory Quality Assurance Manual (QAM); arranging and managing proficiency testing (PT) samples; performing systems and data audits. Will serve as the focal point for all audits with both clients and regulatory officials. The QA Manager oversees the maintenance of quality control (QC) records; maintains certifications; working with the Technical Director approves, develops, and maintains Standard Operating Procedures (SOPs); submits monthly QA Reports; and assists the Technical Director with new work as needed. The QA Manager has the authority to accept or reject data, and to stop work in progress. The QA Manager is available to any employee at the facility to resolve data quality or ethical issues. The QA Manager is independent of laboratory operations and reports directly to the Business Unit Manager and is a member of the Laboratory Management team. Essential Duties and Responsibilities: Serves as the focal point for QA/QC and is responsible for the oversight and/or review of QC data. Evaluates data objectively and performs assessments without outside influence. Has general knowledge of analytical methods. Arranges and conducts internal audits of both data and the quality system. Notify management of deficiencies in the quality system. Monitors corrective actions. Ensures compliance with the Eurofins Environment Testing South Central Quality System. Maintain the Quality Assurance Manual. Participate as a member of the laboratory's senior management team. Acts as a technical resource and authority in all matters of data quality. Acts as the focal point for ethics and data integrity issues. Conducts QA training including Ethics training. Serves as the focal point for external audits conducted by clients and regulatory agencies. Works with management in performing annual Management Review of the Quality System. Assist in reviewing and/or writing Quality Assurance Projects Plans (QAPP) for contracts and proposals. Maintains laboratory certifications. Manages scheduling, ordering, login, and reporting of PT samples. Monitors new regulations and communicates them to the Laboratory Management team. In conjunction with Laboratory Management, reviews and approves laboratory SOPs. Maintains training records, including Demonstrations of Capability (DOCs). Assist in identification of systematic problems within the laboratory. Performs root cause analysis investigations in response to audit findings, client complaints, training needs assessments, data recall events, etc. Recommends resolutions for ongoing or recurring nonconformance issues. Tracks customer complaints and assists in identifying improvements. Oversees and maintains method detection limit and LOQ studies and verifications. Generates and submits monthly QA metrics. Oversees generation of control charts and control limits, updates of reference tables. Performs or arranges calibration of laboratory support equipment.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Fraud Member Resolution Analyst I, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and stay in sync with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to partners and recommends the best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity As a Fraud Member Resolution Escalation Team, Level I, you will apply multiple applications to conduct fraud reviews and mitigation activities, and will respond to consumer and regulatory complaints, media inquiries, and litigation requests while adhering to all applicable requirements and deadlines. You will be required to develop accurate, compliant, and consistent documentary evidence to support fraud review decisions provided to members, senior leaders, and regulatory agencies. Your detailed review and research will support fraud operations and alleviate negative impacts to members and USAA by demonstrating a data driven approach in decision making and managing fraud risk. You will champion a culture of hardworking member advocacy, process excellence, and risk management, while seeking opportunities to optimize fraud resolution processes and improve the member and employee experience. What you'll do: Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Develops, recommends, implements, and monitors, materials and events to meet quality requirements. Serves as a resource to team members and/or business and identifies appropriate issues for escalation. Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products. Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs. Generates reports and participates in the delivery of results to leaders and collaborators. Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of fraud detection or investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 or more years progressive operations or process experience in the financial services, insurance, or relevant industry Experience identifying problems/trends and developing and recommending solutions for business issues. Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a result and production-oriented attitude. Knowledge of federal laws, rules, regulations, and applicable mentorship to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience in fraud detection or investigations at a financial institution Proficient level knowledge of fraud threat vectors, technologies, and effective mitigation tactics Experience working with regulatory agencies and litigation requests. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210 - $133,570. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
03/28/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Fraud Member Resolution Analyst I, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and stay in sync with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to partners and recommends the best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity As a Fraud Member Resolution Escalation Team, Level I, you will apply multiple applications to conduct fraud reviews and mitigation activities, and will respond to consumer and regulatory complaints, media inquiries, and litigation requests while adhering to all applicable requirements and deadlines. You will be required to develop accurate, compliant, and consistent documentary evidence to support fraud review decisions provided to members, senior leaders, and regulatory agencies. Your detailed review and research will support fraud operations and alleviate negative impacts to members and USAA by demonstrating a data driven approach in decision making and managing fraud risk. You will champion a culture of hardworking member advocacy, process excellence, and risk management, while seeking opportunities to optimize fraud resolution processes and improve the member and employee experience. What you'll do: Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Develops, recommends, implements, and monitors, materials and events to meet quality requirements. Serves as a resource to team members and/or business and identifies appropriate issues for escalation. Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products. Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs. Generates reports and participates in the delivery of results to leaders and collaborators. Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of fraud detection or investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 or more years progressive operations or process experience in the financial services, insurance, or relevant industry Experience identifying problems/trends and developing and recommending solutions for business issues. Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a result and production-oriented attitude. Knowledge of federal laws, rules, regulations, and applicable mentorship to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience in fraud detection or investigations at a financial institution Proficient level knowledge of fraud threat vectors, technologies, and effective mitigation tactics Experience working with regulatory agencies and litigation requests. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210 - $133,570. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.