The Judge Group
Charleston, West Virginia
01/16/2021
Full time
Location: Charleston, WV Description: Specific Duties: Assist in opening and closing the center, locking and unlocking the doors, and maintaining a clean waiting area. Welcome all MedExpress patients and visitors by greeting them with a friendly demeanor. Assist in patient care coordination, such as answering any questions and directing them through the registration process. Answer multi-phone lines and direct patients accordingly, whether that is answering questions or transferring to management or clinical staff. Perform callbacks to past patients for follow-up and ensure a positive patient experience. Collect all insurance information, verify patient demographics, process payments, and post-patient balances. Assist with clerical duties such as filing, faxing, and scanning documentation. Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses. Collect payment for medications and distribute those once filled (if applicable). Must have qualifications/experience: 1 year of prior customer service OR experience in a medical office setting required. Though not required, an understanding of occupational medicine and insurance verification is helpful. Ability to multi-task and work well under pressure. Knowledge of basic computer software and the ability to learn electronic medical records required. Excellent communication skills ? must be able to communicate with patients as well as medical staff. Ability to follow OSHA and HIPAA guidelines. Minimum Education Requirement High school graduate or GED equivalent Contact: This job and many more are available through The Judge Group. Find us on the web at