Apex Systems
Austin, Texas
Please no C2C 3 Month Contract To Hire Location: Austin, TX If this role is applicable to you and you're interested in learning more about the role please email with your updated WORD resume. Thank you! L3 App Support Analyst Team Overview: Supply Chain & Merchandising - Level 3 team is responsible for providing advanced technical research and production support for the Supply Chain & Merchandising portfolio of the Global IT organization. These business-critical applications are used daily. Currently, the portfolio of applications supported by the L3 team number over 25+, both legacy & new, and built on various technology stacks from OO technologies & relational databases through newer Cloud infrastructure. The responsibilities of the team include advanced trouble-shooting, service & data restoration, defects creation & management, data research, enhancing monitoring and alerting capabilities, continuous improvements to processes, and targeted performance enhancements to jobs for operationally critical applications. Role Responsibilities: The responsibilities of the App Support Analyst role are to keep the lights on for Supply Chain & Merchandising applications in production (30%), research, document, and create defects to correct root causes of incidents and alerts (40%), participate in and provide assistance on projects requiring Level 3 research and operational support (15%), and continuously improve upon existing design, processes, monitoring, and related tools for SC&M applications (15%). Role Requirements: The analyst is expected to: become proficient on the SC&M portfolio of applications in a short period of time through self-study, use of limited existing documentation, application trials, interviews of peers & application partners. The Technical Analyst is expected to become knowledgeable of business processes, application design & behavior, underlying infrastructure & architecture, upstream/downstream flows, business operations, business impacts, priorities and criticalities of the portfolio; participate in Primary & Secondary weekly on-call rotations that include evenings & weekends; trouble-shoot incoming & escalated tickets and machine alerts, individually and with peers, leveraging all available info/resources to arrive at solutions for expedient service & data restoration. Interface with peer Tech teams, Business Teams, Stores, Vendor Partners, and Third-Party Partners for investigations & outage/workaround communications. create & document workarounds & KBAs to knowledge share recurring service & data restoration activities with peers & partner teams; arrive at root cause of outages; track & document incident investigations, create defects as necessary in a timely fashion with relevant technical documentation and manage these through its entire lifecycle, including post-release assessment in production; participate in continuously improving the SC&M space by analyzing outage trends & delivering new work items for operationally meaningful enhancement requests to the Product & Dev teams; actively participate in service transition intake of newly built applications in the SC&M portfolio for Level 3 support; work in a Scrumban environment - participate in daily stand-ups & other ceremonies; manage & prioritize work by self and/or team Experience & Educational background preferences: Degree/Certification in Software sciences, Information Technology, Computer sciences or a closely related field Around 3 - 5 years' experience in Production Support or ITSM Non-Technical Skills: Strong communication skills, leading with good listening to understand the situation at hand from various sources (Users/Business/Tech partners) and effective written & spoken skills to explain a situation as clearly and briefly as possible under pressure via email/phone/in-person to peers, leadership & audience external to team (Stores, Business Partners, Vendors, etc.) Critical thinking to seek out and bring together various data points to converge on a resolution on issues quickly Ability to work in a fast-paced environment with competing priorities and demands on deadlines and resources. Ability to work closely with remote team members and multiple actors ( such as BAs, Developers, Production support, Managers, Stores etc. ). Follow-through on tasks and activities. Ability to exhibit and maintain professional maturity in interpersonal interactions with peers and Business Partners under stressful production outage situations Isn't afraid to ask questions and/or give opinions/suggestions. Friendly/Approachable quick learner who takes initiative. Sense of humor is a plus Technical Skills: AREA Preferred Years of experience Expected Proficiency Level Object-oriented language (.NET/C#/VB/ASP.NET, Java or similar) with OO analysis & design skills and use of Integrated Development Environment Tools (RAD or Eclipse IDE, Visual Studio/TFS Online or similar IDE) 4 Advanced SQL Skills - Oracle /SQL Server etc. 4 Advanced Job Scheduling Tools (Server processes and scheduled task management) - Tidal, ESP (Event Stream processing), or similar tools 3 Advanced Defect tracking tools - ServiceNOW, HP Mercury, Bugzilla, Azure, QTest or similar 3 Advanced Agile work/development environment (Scrum/Kanban/Scrumban etc.) 3 Advanced High volume data analytical tools - Splunk, DataDog or similar 2 Intermediate Configuration management tool - GitHub, CVS, TFS, VisualStudio 2 Intermediate LINUX/UNIX - RedHat Linux, etc (Finding & manipulating text files, understanding process listings, how to manage processes, disk space evaluation etc.). 2 Intermediate Web servers - WebSphere, Weblogic, Tomcat, or similar 2 Intermediate Windows servers & use of Windows IIS management 2 Intermediate Web Services / SOAP or similar 2 Intermediate File transfer tool - winSCP/FileZilla or similar 2 Intermediate Powershell scripting Around 1 Beginner AWS/Cloud technologies Around 1 Beginner UML/Visio or similar diagramming/design rendering tool Around 1 Beginner Javascript (Interplay between JavaScript & jsp & Struts. Know syntax and why it is used etc.) Around 1 Beginner Perl Around 1 Beginner Ant Scripts, Jenkins or similar build utility Around 1 Beginner EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or - provided by Dice
Please no C2C 3 Month Contract To Hire Location: Austin, TX If this role is applicable to you and you're interested in learning more about the role please email with your updated WORD resume. Thank you! L3 App Support Analyst Team Overview: Supply Chain & Merchandising - Level 3 team is responsible for providing advanced technical research and production support for the Supply Chain & Merchandising portfolio of the Global IT organization. These business-critical applications are used daily. Currently, the portfolio of applications supported by the L3 team number over 25+, both legacy & new, and built on various technology stacks from OO technologies & relational databases through newer Cloud infrastructure. The responsibilities of the team include advanced trouble-shooting, service & data restoration, defects creation & management, data research, enhancing monitoring and alerting capabilities, continuous improvements to processes, and targeted performance enhancements to jobs for operationally critical applications. Role Responsibilities: The responsibilities of the App Support Analyst role are to keep the lights on for Supply Chain & Merchandising applications in production (30%), research, document, and create defects to correct root causes of incidents and alerts (40%), participate in and provide assistance on projects requiring Level 3 research and operational support (15%), and continuously improve upon existing design, processes, monitoring, and related tools for SC&M applications (15%). Role Requirements: The analyst is expected to: become proficient on the SC&M portfolio of applications in a short period of time through self-study, use of limited existing documentation, application trials, interviews of peers & application partners. The Technical Analyst is expected to become knowledgeable of business processes, application design & behavior, underlying infrastructure & architecture, upstream/downstream flows, business operations, business impacts, priorities and criticalities of the portfolio; participate in Primary & Secondary weekly on-call rotations that include evenings & weekends; trouble-shoot incoming & escalated tickets and machine alerts, individually and with peers, leveraging all available info/resources to arrive at solutions for expedient service & data restoration. Interface with peer Tech teams, Business Teams, Stores, Vendor Partners, and Third-Party Partners for investigations & outage/workaround communications. create & document workarounds & KBAs to knowledge share recurring service & data restoration activities with peers & partner teams; arrive at root cause of outages; track & document incident investigations, create defects as necessary in a timely fashion with relevant technical documentation and manage these through its entire lifecycle, including post-release assessment in production; participate in continuously improving the SC&M space by analyzing outage trends & delivering new work items for operationally meaningful enhancement requests to the Product & Dev teams; actively participate in service transition intake of newly built applications in the SC&M portfolio for Level 3 support; work in a Scrumban environment - participate in daily stand-ups & other ceremonies; manage & prioritize work by self and/or team Experience & Educational background preferences: Degree/Certification in Software sciences, Information Technology, Computer sciences or a closely related field Around 3 - 5 years' experience in Production Support or ITSM Non-Technical Skills: Strong communication skills, leading with good listening to understand the situation at hand from various sources (Users/Business/Tech partners) and effective written & spoken skills to explain a situation as clearly and briefly as possible under pressure via email/phone/in-person to peers, leadership & audience external to team (Stores, Business Partners, Vendors, etc.) Critical thinking to seek out and bring together various data points to converge on a resolution on issues quickly Ability to work in a fast-paced environment with competing priorities and demands on deadlines and resources. Ability to work closely with remote team members and multiple actors ( such as BAs, Developers, Production support, Managers, Stores etc. ). Follow-through on tasks and activities. Ability to exhibit and maintain professional maturity in interpersonal interactions with peers and Business Partners under stressful production outage situations Isn't afraid to ask questions and/or give opinions/suggestions. Friendly/Approachable quick learner who takes initiative. Sense of humor is a plus Technical Skills: AREA Preferred Years of experience Expected Proficiency Level Object-oriented language (.NET/C#/VB/ASP.NET, Java or similar) with OO analysis & design skills and use of Integrated Development Environment Tools (RAD or Eclipse IDE, Visual Studio/TFS Online or similar IDE) 4 Advanced SQL Skills - Oracle /SQL Server etc. 4 Advanced Job Scheduling Tools (Server processes and scheduled task management) - Tidal, ESP (Event Stream processing), or similar tools 3 Advanced Defect tracking tools - ServiceNOW, HP Mercury, Bugzilla, Azure, QTest or similar 3 Advanced Agile work/development environment (Scrum/Kanban/Scrumban etc.) 3 Advanced High volume data analytical tools - Splunk, DataDog or similar 2 Intermediate Configuration management tool - GitHub, CVS, TFS, VisualStudio 2 Intermediate LINUX/UNIX - RedHat Linux, etc (Finding & manipulating text files, understanding process listings, how to manage processes, disk space evaluation etc.). 2 Intermediate Web servers - WebSphere, Weblogic, Tomcat, or similar 2 Intermediate Windows servers & use of Windows IIS management 2 Intermediate Web Services / SOAP or similar 2 Intermediate File transfer tool - winSCP/FileZilla or similar 2 Intermediate Powershell scripting Around 1 Beginner AWS/Cloud technologies Around 1 Beginner UML/Visio or similar diagramming/design rendering tool Around 1 Beginner Javascript (Interplay between JavaScript & jsp & Struts. Know syntax and why it is used etc.) Around 1 Beginner Perl Around 1 Beginner Ant Scripts, Jenkins or similar build utility Around 1 Beginner EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or - provided by Dice