Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen . As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our North Lauderdale, Florida location. Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Bilingual English/Spanish High School Diploma or equivalent 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
03/29/2024
Full time
Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen . As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our North Lauderdale, Florida location. Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Bilingual English/Spanish High School Diploma or equivalent 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen . As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our North Lauderdale, Florida location. Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Bilingual English/Spanish High School Diploma or equivalent 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
03/29/2024
Full time
Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen . As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our North Lauderdale, Florida location. Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Bilingual English/Spanish High School Diploma or equivalent 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Responsibilities Global Rental Company, a division of Altec, is hiring an Account Manager / Outside Sales Representative to generate new business and ensure the growth of existing accounts within our Pacific Northwest rental market. THE SUCCESSFUL CANDIDATE Has a strong commitment to providing customer service within a team environment. Possesses excellent communication, time management and administrative skills. Has the passion for sales! Is relationship- and value-driven. Enjoys selling & renting heavy machinery and equipment! Examples of related equipment are construction or farm equipment such as dozers, cranes, or tractors; or military heavy equipment such as the MRAP vehicle or tanks. Aircraft and Ground Support Equipment (GSE) sales is also good experience. REQUIRED QUALIFICATIONS Four-year Bachelor's Degree. At least two years of successful outside sales experience preferred. Equipment experience, knowledge and interest is a big plus. Must be available for extensive overnight travel. Total communication and information processing skills are required. PC skills using spreadsheets, word processing, and other office management applications required. The job level is able to be adjusted at time of hire, if the candidate meets the qualifications for jobs of a more experienced level in the career path. MAJOR RESPONSIBILITIES Answer customers' questions about products, prices, availability, product uses, rental rates, and credit terms Arrange for installation and test-operation of machinery Attend sales and trade meetings, and read related publications in order to obtain information about market conditions, business trends, and industry developments Collaborate with colleagues to exchange information such as selling strategies and marketing information Complete expense reports, sales reports, and other paperwork Complete product and development training as required Demonstrate and explain the operation and use of products Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to the rental or sale of equipment Maintain customer records, using automated systems Negotiate rental rates and terms of sale; Quote rental rates, sale terms and RPO buyout numbers Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations Study information about new products so that product can be accurately depicted and proper recommendations made Prepare sales presentations and proposals that explain product specifications and applications Verify delivery schedules to meet customer deadlines regarding upcoming rentals or sales. Benefits Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package that includes: Medical, Dental, Vision and Prescription Drug Program Retirement 401(k) Traditional or Roth Program Options with Company Match Vacation and Holidays Parental Leave Short Term and Long Term Disability Leave Flexible Spending Accounts Tuition Assistance Program Employee Assistance and Mental Health/Substance Abuse Program Life Insurance, Accidental Death and Dismemberment Insurance Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance Additional Wellness Programs and Rewards Available EEO Statement Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.
03/29/2024
Full time
Responsibilities Global Rental Company, a division of Altec, is hiring an Account Manager / Outside Sales Representative to generate new business and ensure the growth of existing accounts within our Pacific Northwest rental market. THE SUCCESSFUL CANDIDATE Has a strong commitment to providing customer service within a team environment. Possesses excellent communication, time management and administrative skills. Has the passion for sales! Is relationship- and value-driven. Enjoys selling & renting heavy machinery and equipment! Examples of related equipment are construction or farm equipment such as dozers, cranes, or tractors; or military heavy equipment such as the MRAP vehicle or tanks. Aircraft and Ground Support Equipment (GSE) sales is also good experience. REQUIRED QUALIFICATIONS Four-year Bachelor's Degree. At least two years of successful outside sales experience preferred. Equipment experience, knowledge and interest is a big plus. Must be available for extensive overnight travel. Total communication and information processing skills are required. PC skills using spreadsheets, word processing, and other office management applications required. The job level is able to be adjusted at time of hire, if the candidate meets the qualifications for jobs of a more experienced level in the career path. MAJOR RESPONSIBILITIES Answer customers' questions about products, prices, availability, product uses, rental rates, and credit terms Arrange for installation and test-operation of machinery Attend sales and trade meetings, and read related publications in order to obtain information about market conditions, business trends, and industry developments Collaborate with colleagues to exchange information such as selling strategies and marketing information Complete expense reports, sales reports, and other paperwork Complete product and development training as required Demonstrate and explain the operation and use of products Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to the rental or sale of equipment Maintain customer records, using automated systems Negotiate rental rates and terms of sale; Quote rental rates, sale terms and RPO buyout numbers Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations Study information about new products so that product can be accurately depicted and proper recommendations made Prepare sales presentations and proposals that explain product specifications and applications Verify delivery schedules to meet customer deadlines regarding upcoming rentals or sales. Benefits Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package that includes: Medical, Dental, Vision and Prescription Drug Program Retirement 401(k) Traditional or Roth Program Options with Company Match Vacation and Holidays Parental Leave Short Term and Long Term Disability Leave Flexible Spending Accounts Tuition Assistance Program Employee Assistance and Mental Health/Substance Abuse Program Life Insurance, Accidental Death and Dismemberment Insurance Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance Additional Wellness Programs and Rewards Available EEO Statement Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.
MECHANIC Job Details Full Time / Part Time: Full Time FLSA Classification: Non-Exempt Business Unit: Rentals Reports to: Operations Manager Travel Requirement: Yes Job Description Peak's Mechanic is responsible for diagnosing mechanical problems, repairing and rebuilding equipment on or off-site. Will maintain diesel equipment operation by completing inspections and preventative maintenance requirements, correcting vehicle deficiencies, making adjustments, and alignments, and keeping records. Each employee is responsible and accountable for conducting their job tasks in a safe, healthy, and environmentally prudent manner. The mechanic must have their own hand tools. The essential job functions include, but are not limited to Maintain transportation fleet in a manner that ensures the safety and protection of employees, clients and general public including the environment. Conducting periodic inspections. Reviewing daily pre and post-trip reports. Correcting identified deficiencies. Scheduling and oversight of major repairs. Completing required documentation. Excellent communication will be required; Open communication with management on status of repairs and/or maintenance. Ensuring a clean, safe work environment at all times. Maintaining shop and field maintenance equipment including periodic calibration where required. Identifying and maintaining an inventory of high-use, common maintenance items. Function "on-call" in order to respond to emergency call-outs. Controlling costs of in-house and outsourced maintenance or repairs thru use of warranty and vendor evaluation. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: Must possess valid driver's license and be eligible to drive a company vehicle according to Select's insurance guidelines. Prior dealership experience preferred. Heavy duty truck mechanic experience. Diagnosing & Repairing Diesel Exhaust Aftertreatment systems. Ability to trouble-shoot electrical, mechanical, diesel engine problems, as well as hydraulic, pump, and vacuum equipment. Experience working on tractor trailers. Basic welding skills. Ability to understand necessary safety procedures and precautions. Intermediate knowledge of computer/lap top. Knowledge of the oil and gas industry, preferred. Intermediate knowledge of hand tools/power tools. Ability to travel to off-site locations for repair. Must be able to use battery and charging system test equipment. Ability to successfully pass pre-employment and random DOT alcohol and drug screenings, background check, road test, and driving record review. Certificates, Licenses and Registrations. Attributes A - Accountability: Take ownership of actions and outcomes. C - Continuous Improvement: Embrace the necessity for change and commitment to continual growth and progress. T - Teamwork: Encourage and support a collaborative, safe, and engaged work environment. Compensation Information Compensation is competitive and commensurate with experience. Top Tier Benefits Medical, dental, vision, coverage in addition to life and disability insurance plans. Paid Vacation Days and Paid Holidays. Retirement and Savings (401K) Plan. Physical Demands and Exposures Work is regularly performed in outside weather conditions, including rain and extreme cold and heat, near moving mechanical parts; exposure to high wind, ice, snow, wet and/or humid conditions, vibration, and dust is expected. Exposure to noise levels requiring the use of hearing protection. Prolonged sitting, standing, walking. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Ability to individually lift: Maximum 50 lbs. Affirmative Action/EEO statement Peak is an equal opportunity employer. It is Peak's policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity. Clean Air Act Peak requires all employees whose jobs may involve environmental compliance to understand and comply with the U.S. Environmental Protections Agency's Clean Air Act that regulates air emissions from stationary and mobile sources. A copy of the Clean Air Act can be provided to you upon request from Human Resources.
03/29/2024
Full time
MECHANIC Job Details Full Time / Part Time: Full Time FLSA Classification: Non-Exempt Business Unit: Rentals Reports to: Operations Manager Travel Requirement: Yes Job Description Peak's Mechanic is responsible for diagnosing mechanical problems, repairing and rebuilding equipment on or off-site. Will maintain diesel equipment operation by completing inspections and preventative maintenance requirements, correcting vehicle deficiencies, making adjustments, and alignments, and keeping records. Each employee is responsible and accountable for conducting their job tasks in a safe, healthy, and environmentally prudent manner. The mechanic must have their own hand tools. The essential job functions include, but are not limited to Maintain transportation fleet in a manner that ensures the safety and protection of employees, clients and general public including the environment. Conducting periodic inspections. Reviewing daily pre and post-trip reports. Correcting identified deficiencies. Scheduling and oversight of major repairs. Completing required documentation. Excellent communication will be required; Open communication with management on status of repairs and/or maintenance. Ensuring a clean, safe work environment at all times. Maintaining shop and field maintenance equipment including periodic calibration where required. Identifying and maintaining an inventory of high-use, common maintenance items. Function "on-call" in order to respond to emergency call-outs. Controlling costs of in-house and outsourced maintenance or repairs thru use of warranty and vendor evaluation. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: Must possess valid driver's license and be eligible to drive a company vehicle according to Select's insurance guidelines. Prior dealership experience preferred. Heavy duty truck mechanic experience. Diagnosing & Repairing Diesel Exhaust Aftertreatment systems. Ability to trouble-shoot electrical, mechanical, diesel engine problems, as well as hydraulic, pump, and vacuum equipment. Experience working on tractor trailers. Basic welding skills. Ability to understand necessary safety procedures and precautions. Intermediate knowledge of computer/lap top. Knowledge of the oil and gas industry, preferred. Intermediate knowledge of hand tools/power tools. Ability to travel to off-site locations for repair. Must be able to use battery and charging system test equipment. Ability to successfully pass pre-employment and random DOT alcohol and drug screenings, background check, road test, and driving record review. Certificates, Licenses and Registrations. Attributes A - Accountability: Take ownership of actions and outcomes. C - Continuous Improvement: Embrace the necessity for change and commitment to continual growth and progress. T - Teamwork: Encourage and support a collaborative, safe, and engaged work environment. Compensation Information Compensation is competitive and commensurate with experience. Top Tier Benefits Medical, dental, vision, coverage in addition to life and disability insurance plans. Paid Vacation Days and Paid Holidays. Retirement and Savings (401K) Plan. Physical Demands and Exposures Work is regularly performed in outside weather conditions, including rain and extreme cold and heat, near moving mechanical parts; exposure to high wind, ice, snow, wet and/or humid conditions, vibration, and dust is expected. Exposure to noise levels requiring the use of hearing protection. Prolonged sitting, standing, walking. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Ability to individually lift: Maximum 50 lbs. Affirmative Action/EEO statement Peak is an equal opportunity employer. It is Peak's policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity. Clean Air Act Peak requires all employees whose jobs may involve environmental compliance to understand and comply with the U.S. Environmental Protections Agency's Clean Air Act that regulates air emissions from stationary and mobile sources. A copy of the Clean Air Act can be provided to you upon request from Human Resources.
Category : Technical Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen . As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our North Lauderdale, Florida location. Your Responsibilities As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns. Provide front line, first level, technical assistance for consumers Supporting Client specific high speed internet services delivering an exceptional customer experience Resolve technical problems, within a fast paced, customer facing environment Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting. Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques. Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. Demonstrate advanced product knowledge and he ability to solve customer issues. Resolve customer issues on the first call as frequently as possible. Open and manage trouble ticket system for user issues, Data Network, OS issues. Be patient, courteous and friendly with customers at all times. Demonstrate a positive attitude. Address and solve technical problems in a timely manner and complete all work assignments within expected time frames. Adhere to all work schedule assignments. Abide by and support management directives and adhere to all Teleperformance policies. We're looking for fearless people - people who are inspired to deliver only the best in all that we do. 6 months Customer service experience preferred Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system Proven oral & written communication skills Logical problem-solving skills Ability to navigate Windows operating systems Organization and work prioritization skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employe
03/29/2024
Full time
Category : Technical Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen . As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our North Lauderdale, Florida location. Your Responsibilities As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns. Provide front line, first level, technical assistance for consumers Supporting Client specific high speed internet services delivering an exceptional customer experience Resolve technical problems, within a fast paced, customer facing environment Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting. Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques. Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. Demonstrate advanced product knowledge and he ability to solve customer issues. Resolve customer issues on the first call as frequently as possible. Open and manage trouble ticket system for user issues, Data Network, OS issues. Be patient, courteous and friendly with customers at all times. Demonstrate a positive attitude. Address and solve technical problems in a timely manner and complete all work assignments within expected time frames. Adhere to all work schedule assignments. Abide by and support management directives and adhere to all Teleperformance policies. We're looking for fearless people - people who are inspired to deliver only the best in all that we do. 6 months Customer service experience preferred Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system Proven oral & written communication skills Logical problem-solving skills Ability to navigate Windows operating systems Organization and work prioritization skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employe
Job Description: Phone Financial Consultant "Fidelity believes in, and is committed to, fair and consistent treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect." Abby Johnson Chairman & CEO Fidelity Investments Is it time to explore new challenges in your career? With your extraordinary knowledge and incomparable integrity, we know that clients invest their trust in you. Join a team that also invests in you with key product and service offerings, sophisticated technology, and an elite investment platform. Here, you will build long-term, dedicated relationships with customers by bringing them peace of mind as you guide them through wealth management and retirement planning strategies. The Expertise We're Looking For FINRA Series 7 & 63 required prior to hire Series 66 (63/65) and Insurance Licenses preferred or to be obtained upon hire Five years financial services experience, with 3-5 years of sales experience A CFP is helpful; if you don't already have your CFP, our Tuition Reimbursement program can help you with classes to obtain it! The Purpose of Your Role We work collaboratively with multiple business specialists within a phone center and across a field network, we are building the best possible customer experience to meet the clients' broad range of investment needs. We fully support you with an open architecture product platform and top resources in the financial industry, while you nurture relationships with an existing client base. Your sharp focus, motivational skills and leadership qualities are prime attributes as you provide the appropriate investment solutions to existing clients and help expand the acquisition of new customers. The Skills You Bring You demonstrate a deep understanding of financial markets, and can effectively simplify complex financial concepts while building rapport and credibility with High Net Worth clientele Excellent knowledge of investment products Entrepreneurial spirit: experience working independently, within the infrastructure of a large organization Strong technological acumen and comfort with learning how to use new tools Excels in paperless work environment by leveraging technology Ability to thoughtfully introduce your clients to different investment strategies and bring together additional client assets while engaging in positive, client-centered discussions by using guidance tools and presenting target solutions that motivate customers to take action Extraordinary listening and communication skills, confident public speaking, and group dynamics Collaborating with multiple business partners allows you to craft an unsurpassed customer experience and meet the client's broad range of investment needs Our Investments in You We believe that a holistic approach to life is important. Our benefit programs are designed to help you and your loved ones strike the perfect balance. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments The Value You Deliver No longer spending time on cold calls and sourcing new clients, you can make an impact in the lives of your clients through deepening relationships and complex financial planning Your integrity, insights, communication skills and meticulous planning will allow you to deliver the very best service and help customers to reach their retirement goals Educating customers on the technology and channels available to them to better monitor, maintain, and handle their investments You are developing existing relationships to retain and increase total assets and profitability How Your Work Impacts the Organization As the lead for the client management team, you will offer mentorship and personalized financial planning to customers over the phone and help to extend the reach of Fidelity's brand. Fidelity has an open architecture, allowing you to provide comprehensive and complex investment solutions. At Fidelity, you'll have the support of a well-rounded team of professionals, full access to some of the best resources and tools in the industry, and a top compensation package with extraordinary benefits. While you build relationships here, you will also be building your career! We believe in being . Fidelity's nine affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences who come together to create a positive and inclusive workplace for all employees. We continuously strive for a diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Certifications: Certified Financial Planner (CFP) - Issuing Authority, Series 07 - FINRA, Series 63 - FINRA, Series 66 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Billing, Cost, and Rate Clerk, Home Buyer s Consultant, and Billing and Posting Clerk and others in the Accounting and Finance to apply.
03/29/2024
Full time
Job Description: Phone Financial Consultant "Fidelity believes in, and is committed to, fair and consistent treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect." Abby Johnson Chairman & CEO Fidelity Investments Is it time to explore new challenges in your career? With your extraordinary knowledge and incomparable integrity, we know that clients invest their trust in you. Join a team that also invests in you with key product and service offerings, sophisticated technology, and an elite investment platform. Here, you will build long-term, dedicated relationships with customers by bringing them peace of mind as you guide them through wealth management and retirement planning strategies. The Expertise We're Looking For FINRA Series 7 & 63 required prior to hire Series 66 (63/65) and Insurance Licenses preferred or to be obtained upon hire Five years financial services experience, with 3-5 years of sales experience A CFP is helpful; if you don't already have your CFP, our Tuition Reimbursement program can help you with classes to obtain it! The Purpose of Your Role We work collaboratively with multiple business specialists within a phone center and across a field network, we are building the best possible customer experience to meet the clients' broad range of investment needs. We fully support you with an open architecture product platform and top resources in the financial industry, while you nurture relationships with an existing client base. Your sharp focus, motivational skills and leadership qualities are prime attributes as you provide the appropriate investment solutions to existing clients and help expand the acquisition of new customers. The Skills You Bring You demonstrate a deep understanding of financial markets, and can effectively simplify complex financial concepts while building rapport and credibility with High Net Worth clientele Excellent knowledge of investment products Entrepreneurial spirit: experience working independently, within the infrastructure of a large organization Strong technological acumen and comfort with learning how to use new tools Excels in paperless work environment by leveraging technology Ability to thoughtfully introduce your clients to different investment strategies and bring together additional client assets while engaging in positive, client-centered discussions by using guidance tools and presenting target solutions that motivate customers to take action Extraordinary listening and communication skills, confident public speaking, and group dynamics Collaborating with multiple business partners allows you to craft an unsurpassed customer experience and meet the client's broad range of investment needs Our Investments in You We believe that a holistic approach to life is important. Our benefit programs are designed to help you and your loved ones strike the perfect balance. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments The Value You Deliver No longer spending time on cold calls and sourcing new clients, you can make an impact in the lives of your clients through deepening relationships and complex financial planning Your integrity, insights, communication skills and meticulous planning will allow you to deliver the very best service and help customers to reach their retirement goals Educating customers on the technology and channels available to them to better monitor, maintain, and handle their investments You are developing existing relationships to retain and increase total assets and profitability How Your Work Impacts the Organization As the lead for the client management team, you will offer mentorship and personalized financial planning to customers over the phone and help to extend the reach of Fidelity's brand. Fidelity has an open architecture, allowing you to provide comprehensive and complex investment solutions. At Fidelity, you'll have the support of a well-rounded team of professionals, full access to some of the best resources and tools in the industry, and a top compensation package with extraordinary benefits. While you build relationships here, you will also be building your career! We believe in being . Fidelity's nine affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences who come together to create a positive and inclusive workplace for all employees. We continuously strive for a diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Certifications: Certified Financial Planner (CFP) - Issuing Authority, Series 07 - FINRA, Series 63 - FINRA, Series 66 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Billing, Cost, and Rate Clerk, Home Buyer s Consultant, and Billing and Posting Clerk and others in the Accounting and Finance to apply.
Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen . As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our North Lauderdale, Florida location. Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Bilingual English/Spanish High School Diploma or equivalent 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
03/29/2024
Full time
Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen . As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our North Lauderdale, Florida location. Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Bilingual English/Spanish High School Diploma or equivalent 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen . As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our North Lauderdale, Florida location. Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Bilingual English/Spanish High School Diploma or equivalent 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
03/29/2024
Full time
Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen . As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our North Lauderdale, Florida location. Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Bilingual English/Spanish High School Diploma or equivalent 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! JOB SUMMARY Responsible for providing standardized new hire, technical, process, and soft-skills training delivery via instructor-led facilitation of virtual remote or classroom training. Works in partnership with leaders to address developmental needs. Meets key performance indicators while maintaining sevice level agreements and makes appropriate recommendations. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. Provide all supported business units and emerging clients with standardized new hire, refresher, new process and systems training. Functions as a subject matter expert in at least one line of business and creates and updates training curriculum as needed. Create and records, reports and other documentation of training activities. Represent the Learning & Development team in meetings with business partners, leadership and project teams. Function as a performance consultant, collaborating with Process and Operations to perform needs assessment and recommend training solutions. Other training related duties as assigned. Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong customer service and personal, verbal, and written communication skills Demonstrates effective collaboration skills with internal and external customers Understanding of healthcare and/or revenue cycle services Ability to conduct training needs analysis Skilled facilitator, consistently demonstrates effective questioning techniques and ability to engage students and transfer knowledge Mature classroom management skills; able to effectively control classroom/virtual classroom to foster a safe learning enviroment Highly effective oral and written communications skills, with ability to develop collaborative relationships with stakeholders in order to achieve results Ability to work with minimal supervision, self-starter and demonstrates initiative Flexible and innovative; highly adaptable to dynamic business environment; catalyst for change High engagement; supportive of leadership and role model for Conifer values and guiding behaviors Ability to work under pressure, organize and prioritize responsibilities Strong MS Office 365 and Teams (or other video conferencing skills) preferred EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to perform the job. Bachelor's degree preferred 2 - 3 years' experience in training or leadership position in lieu of Bachelor's degree Revenue cycle management experience preferred ATD Certification preferred PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lift 25-35 lbs., due to travel requirements Ability to communicate to large groups verbally and through various media WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office Work Environment Virtual Work Environment Hospital Work Environment OTHER May require travel - can vary from approximately 10% to 25% Compensation and Benefit Information Compensation Pay: $54,912-$87,776 per year. Benefits Conifer offers the following benefits, subject to employment status: Medical, dental, vision, disability, life, and business travel insurance Paid time off (vacation & sick leave) - min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked. 401k with up to 6% employer match 10 paid holidays per year Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employe discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
03/29/2024
Full time
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! JOB SUMMARY Responsible for providing standardized new hire, technical, process, and soft-skills training delivery via instructor-led facilitation of virtual remote or classroom training. Works in partnership with leaders to address developmental needs. Meets key performance indicators while maintaining sevice level agreements and makes appropriate recommendations. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. Provide all supported business units and emerging clients with standardized new hire, refresher, new process and systems training. Functions as a subject matter expert in at least one line of business and creates and updates training curriculum as needed. Create and records, reports and other documentation of training activities. Represent the Learning & Development team in meetings with business partners, leadership and project teams. Function as a performance consultant, collaborating with Process and Operations to perform needs assessment and recommend training solutions. Other training related duties as assigned. Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong customer service and personal, verbal, and written communication skills Demonstrates effective collaboration skills with internal and external customers Understanding of healthcare and/or revenue cycle services Ability to conduct training needs analysis Skilled facilitator, consistently demonstrates effective questioning techniques and ability to engage students and transfer knowledge Mature classroom management skills; able to effectively control classroom/virtual classroom to foster a safe learning enviroment Highly effective oral and written communications skills, with ability to develop collaborative relationships with stakeholders in order to achieve results Ability to work with minimal supervision, self-starter and demonstrates initiative Flexible and innovative; highly adaptable to dynamic business environment; catalyst for change High engagement; supportive of leadership and role model for Conifer values and guiding behaviors Ability to work under pressure, organize and prioritize responsibilities Strong MS Office 365 and Teams (or other video conferencing skills) preferred EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to perform the job. Bachelor's degree preferred 2 - 3 years' experience in training or leadership position in lieu of Bachelor's degree Revenue cycle management experience preferred ATD Certification preferred PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lift 25-35 lbs., due to travel requirements Ability to communicate to large groups verbally and through various media WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office Work Environment Virtual Work Environment Hospital Work Environment OTHER May require travel - can vary from approximately 10% to 25% Compensation and Benefit Information Compensation Pay: $54,912-$87,776 per year. Benefits Conifer offers the following benefits, subject to employment status: Medical, dental, vision, disability, life, and business travel insurance Paid time off (vacation & sick leave) - min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked. 401k with up to 6% employer match 10 paid holidays per year Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employe discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Job Description: Financial Services Representative Have a passion for helping people? Join our team of Financial Services Representative where you'll have dedicated time to focus on growth and career development, while you support our customers taking inbound calls while preparing for a future as the official face of Fidelity in our Investor Centers. Supercharge your early planning and advice career at Fidelity with paid training to help you get your Series 7 & 66 licenses, personalized support, knowledgeable career guides, and celebration of your achievements, while building skills and experiences. During your onboarding experience in this role, you'll support Fidelity's customers over the phone by answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades, while working from home and spending one day per week in the Investor Center. Upon completion of this onboarding experience, you will work in the Investor Center on a daily basis. What to expect In your first year as a new Financial Services Representatives, your onboarding leader will support you as you navigate our Industry leading training program, working at home and in an Investor Center. Obtain Licenses: Become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 Top Off and Series 66 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time 4 days a week, support from licensing coaches, group and individualized study plans, and review classes. This role requires successful completion of all exams. Build and Solidify Skills: You'll continue to spend four days a week working from home and one day a week in an Investor Center, where you'll support customers with increasing complexity to develop and hone your skills. You'll have dedicated time each week to develop new skills and to connect and refuel by networking with colleagues, taking online classes, and more! Once you complete this training journey, you'll transition to working fully on-site in an Investor Center. Depending on business need, you might spend more time working remotely supporting inbound phone customers before you transition to an Investor Center. Discover Success: You'll gain confidence and develop proficiency serving customers as you join the wealth management development track and will spend time building advanced skills that will further develop your career in planning. Advantages of our career development experience You are supported. We provide all the training you need to develop the skills needed to service customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience on your way to your first promotion. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You get variety. You'll have dedicated time to focus on development activities and doing work that goes beyond supporting customer needs, while building the unique skills you'll need as you prepare to be in the Investor Center each day. The expertise we're looking for High energy and enthusiasm with a natural passion for helping people Flexibility and self-motivation Experience in customer service (phone or in-person) and an ability to thrive face to face with clients in a fast-paced environment The Skills You Bring Eagerness to learn and build a career in financial services Ability to deliver an outstanding customer experience Superb interpersonal skills, attention to detail and ability to manage multiple tasks at once Coachability, collaboration and curiosity will fuel your success Our Investments in You Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 66 - FINRA Certifications: Series 07 - FINRA, Series 66 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Accountant, Billing, Cost, and Rate Clerk, and Financial Analyst and others in the Accounting and Finance to apply.
03/29/2024
Full time
Job Description: Financial Services Representative Have a passion for helping people? Join our team of Financial Services Representative where you'll have dedicated time to focus on growth and career development, while you support our customers taking inbound calls while preparing for a future as the official face of Fidelity in our Investor Centers. Supercharge your early planning and advice career at Fidelity with paid training to help you get your Series 7 & 66 licenses, personalized support, knowledgeable career guides, and celebration of your achievements, while building skills and experiences. During your onboarding experience in this role, you'll support Fidelity's customers over the phone by answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades, while working from home and spending one day per week in the Investor Center. Upon completion of this onboarding experience, you will work in the Investor Center on a daily basis. What to expect In your first year as a new Financial Services Representatives, your onboarding leader will support you as you navigate our Industry leading training program, working at home and in an Investor Center. Obtain Licenses: Become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 Top Off and Series 66 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time 4 days a week, support from licensing coaches, group and individualized study plans, and review classes. This role requires successful completion of all exams. Build and Solidify Skills: You'll continue to spend four days a week working from home and one day a week in an Investor Center, where you'll support customers with increasing complexity to develop and hone your skills. You'll have dedicated time each week to develop new skills and to connect and refuel by networking with colleagues, taking online classes, and more! Once you complete this training journey, you'll transition to working fully on-site in an Investor Center. Depending on business need, you might spend more time working remotely supporting inbound phone customers before you transition to an Investor Center. Discover Success: You'll gain confidence and develop proficiency serving customers as you join the wealth management development track and will spend time building advanced skills that will further develop your career in planning. Advantages of our career development experience You are supported. We provide all the training you need to develop the skills needed to service customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience on your way to your first promotion. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You get variety. You'll have dedicated time to focus on development activities and doing work that goes beyond supporting customer needs, while building the unique skills you'll need as you prepare to be in the Investor Center each day. The expertise we're looking for High energy and enthusiasm with a natural passion for helping people Flexibility and self-motivation Experience in customer service (phone or in-person) and an ability to thrive face to face with clients in a fast-paced environment The Skills You Bring Eagerness to learn and build a career in financial services Ability to deliver an outstanding customer experience Superb interpersonal skills, attention to detail and ability to manage multiple tasks at once Coachability, collaboration and curiosity will fuel your success Our Investments in You Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 66 - FINRA Certifications: Series 07 - FINRA, Series 66 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Accountant, Billing, Cost, and Rate Clerk, and Financial Analyst and others in the Accounting and Finance to apply.
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model . Job Description Position Purpose: Digital is a fundamental element of the CHEP North America strategy. We will use our existing and new digital capabilities and information to power smarter more sustainable supply chain allowing us to Reimage how we work and serve customers, Reshape how we manage our assets and Reinvent our business models allowing greater partnership with customers which solve customer problems. Across Brambles and CHEP North America, our Digital activity is around the three 'Big Rocks' of Asset Digitisation, Digital Customer Solutions & Advanced Analytics. While Asset Digitization and Advanced Analytics are primarily centred around driving internal growth and profitability, the focus of Digital Customer Solutions (DCS) focus is to drive value for Brambles/CHEP America's current and future customers by solving their challenges across their supply chain. The Digital Customer Solutions leadership role will drive NA go-to-market strategy, customer engagement, and implementation for digital customer solutions. These new solutions will strengthen our customers relationship through the value they provide customers while also developing new sources and revenue for CHEP. Critical to the success of this role will be a) ability to successfully commercialize digital customer solution opportunities and her/his ability to drive collaboration between the Brambles Digital teams and the Commercial teams within CHEP North America organization, ensuring alignment and partnership to maximize customer value and revenue. This role will require an individual that is strategic, entrepreneurial, consultative with a general manager orientation. Key Accountabilities: Scope of job responsibilities include driving a) go-to-market strategy and execution within the region, b) digital solutions selling and customer success, and c) technical implementation including digital insights for customers, and d) regional market operations for DCS solutions. Direct reports include regional go-to-market, digital sales/pre-sales/customer success, and dotted-line management of solution implementation and project management resource(s) dedicated to North America as well as data management (digital insights) resources on NA asset digitization teams dedicated to DCS. Market Development Understand in-region market drivers and needs, ensure the capture of customer insight around key pain points and opportunities through establishment of effective voice of customer (VOC) processes with Brambles Digital as well as gather inputs from commercial teams in the region. Collaborate with Brambles Digital to ensure regional VOC and market drivers related to DCS is understood and incorporated into solution development process and that DCS product and commercial roadmaps are accordingly aligned. For each solution, ensure regional market sizing and evaluations are completed. Develop a strategy to grow market share, based on "addressable market" by segment. Complete the scoping of business case proposals to support decision making process for new solutions. For each solution, ensure regional market sizing and evaluations are completed. Collaborate with Brambles Digital and as needed, with regional Marketing to develop and refine positioning & packaging of solutions. Ensure required commercial policy and scalable pricing models are in place for each solution. Ensure appropriate Legal guidance & protection related to DCS remains up to date and is understood across relevant teams. Maintain network of external contacts and sources to support development of new solutions. Identify and recommend opportunities to partner or buy to Brambles Digital Provide leadership and guidance to regional digital sales team comprising of pre-sales, sales, and customer success. Ensure DCS regional sales team is aligned and coordinated with customer solutions, commercial, retail, and Brambles digital commercial operations teams. Take an active part at key moments on customer engagements to convert/close deals and ensure customer success metrics are achieved. Serve as the primary regional point of contact for all partnerships. Become a recognized thought leader in digital, evangelize internally and externally to ensure visibility of offerings and "expert partner" status. Market Operations Establish/track quarterly and annual regional metrics, OKRs, and management reporting. Ensure business readiness to sell, deploy, implement, and invoice digital customer solutions. Collaborate with Brambles Digital, Digital Operations, and Supply Chain to ensure all business processes are in place to support the execution and supply of each solution. Direct solution implementation team to identify technical requirements at customer sites, and deploy necessary infrastructure at customer sites, orchestrate deployment and configuration of devices, enable software integrations. Coordinate with 3rd party implementation partners to define scope and deploy necessary technical solutions. Guide development of relevant digital insights for customers. Coordinate customer onboarding and training for DCS solutions. Where appropriate, make recommendation for solutions to be retire based on solution life cycle and market feedback. Measures: Ensure regional capabilities to scale / grow DCS Ensure product-market fit for new use cases/solutions Achieve North America DCS targets Ensure successful customer implementations & solution adoption Key Contacts: Internal NA/Americas ELT Global Digital Leadership Global DCS Leadership / Team Global Digital Operations NA Commercial & Retail Leadership NA/Global Supply Chain External Brambles Retail Customers Brambles Manufacturing Customers Digital direct customers Solution & Implementation Partners Qualifications: Bachelor's Degree, MBA/Master's degree preferred Experience: 10+ years commercial and/or P&L leadership experience 7+ years' experience in successful commercialization of digital, analytics, and/or IoT-based solutions, preferably in the supply chain/logistics (but not required) Proven abilities to effectively work with customers/clients to identify use cases and implement solutions to drive business value. Track record in scaling organizational capabilities to support growth of digital solutions. Demonstrated abilities to collaborate with global functions to develop necessary solution and business infrastructure. Experience in customer engagements and solution implementations directly or through partnerships with 3rd party solution providers. Prior background in consulting, commercial leadership and/or P&L management Skills and Knowledge: Customer curious mindset Entrepreneurial, roll-up-the sleeves orientation Strong commercial acumen with general management skills to manage across functions Ability to influence stakeholders at all levels Ability to work through ambiguity and problem-solve Ability to discern and articulate addressable customer pain points and opportunities Excellent verbal, written and presentation skills, with experience presenting to customers Proven track record in navigating across a cross-functional and matrixed environment and use power of persuasion to drive the right business and operational decisions for the company Ability to work effectively work within the region as well as with global teams Preferred Education Bachelors Preferred Level of Work Experience More than 10 yearsHybrid Remote We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money . click apply for full job details
03/29/2024
Full time
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model . Job Description Position Purpose: Digital is a fundamental element of the CHEP North America strategy. We will use our existing and new digital capabilities and information to power smarter more sustainable supply chain allowing us to Reimage how we work and serve customers, Reshape how we manage our assets and Reinvent our business models allowing greater partnership with customers which solve customer problems. Across Brambles and CHEP North America, our Digital activity is around the three 'Big Rocks' of Asset Digitisation, Digital Customer Solutions & Advanced Analytics. While Asset Digitization and Advanced Analytics are primarily centred around driving internal growth and profitability, the focus of Digital Customer Solutions (DCS) focus is to drive value for Brambles/CHEP America's current and future customers by solving their challenges across their supply chain. The Digital Customer Solutions leadership role will drive NA go-to-market strategy, customer engagement, and implementation for digital customer solutions. These new solutions will strengthen our customers relationship through the value they provide customers while also developing new sources and revenue for CHEP. Critical to the success of this role will be a) ability to successfully commercialize digital customer solution opportunities and her/his ability to drive collaboration between the Brambles Digital teams and the Commercial teams within CHEP North America organization, ensuring alignment and partnership to maximize customer value and revenue. This role will require an individual that is strategic, entrepreneurial, consultative with a general manager orientation. Key Accountabilities: Scope of job responsibilities include driving a) go-to-market strategy and execution within the region, b) digital solutions selling and customer success, and c) technical implementation including digital insights for customers, and d) regional market operations for DCS solutions. Direct reports include regional go-to-market, digital sales/pre-sales/customer success, and dotted-line management of solution implementation and project management resource(s) dedicated to North America as well as data management (digital insights) resources on NA asset digitization teams dedicated to DCS. Market Development Understand in-region market drivers and needs, ensure the capture of customer insight around key pain points and opportunities through establishment of effective voice of customer (VOC) processes with Brambles Digital as well as gather inputs from commercial teams in the region. Collaborate with Brambles Digital to ensure regional VOC and market drivers related to DCS is understood and incorporated into solution development process and that DCS product and commercial roadmaps are accordingly aligned. For each solution, ensure regional market sizing and evaluations are completed. Develop a strategy to grow market share, based on "addressable market" by segment. Complete the scoping of business case proposals to support decision making process for new solutions. For each solution, ensure regional market sizing and evaluations are completed. Collaborate with Brambles Digital and as needed, with regional Marketing to develop and refine positioning & packaging of solutions. Ensure required commercial policy and scalable pricing models are in place for each solution. Ensure appropriate Legal guidance & protection related to DCS remains up to date and is understood across relevant teams. Maintain network of external contacts and sources to support development of new solutions. Identify and recommend opportunities to partner or buy to Brambles Digital Provide leadership and guidance to regional digital sales team comprising of pre-sales, sales, and customer success. Ensure DCS regional sales team is aligned and coordinated with customer solutions, commercial, retail, and Brambles digital commercial operations teams. Take an active part at key moments on customer engagements to convert/close deals and ensure customer success metrics are achieved. Serve as the primary regional point of contact for all partnerships. Become a recognized thought leader in digital, evangelize internally and externally to ensure visibility of offerings and "expert partner" status. Market Operations Establish/track quarterly and annual regional metrics, OKRs, and management reporting. Ensure business readiness to sell, deploy, implement, and invoice digital customer solutions. Collaborate with Brambles Digital, Digital Operations, and Supply Chain to ensure all business processes are in place to support the execution and supply of each solution. Direct solution implementation team to identify technical requirements at customer sites, and deploy necessary infrastructure at customer sites, orchestrate deployment and configuration of devices, enable software integrations. Coordinate with 3rd party implementation partners to define scope and deploy necessary technical solutions. Guide development of relevant digital insights for customers. Coordinate customer onboarding and training for DCS solutions. Where appropriate, make recommendation for solutions to be retire based on solution life cycle and market feedback. Measures: Ensure regional capabilities to scale / grow DCS Ensure product-market fit for new use cases/solutions Achieve North America DCS targets Ensure successful customer implementations & solution adoption Key Contacts: Internal NA/Americas ELT Global Digital Leadership Global DCS Leadership / Team Global Digital Operations NA Commercial & Retail Leadership NA/Global Supply Chain External Brambles Retail Customers Brambles Manufacturing Customers Digital direct customers Solution & Implementation Partners Qualifications: Bachelor's Degree, MBA/Master's degree preferred Experience: 10+ years commercial and/or P&L leadership experience 7+ years' experience in successful commercialization of digital, analytics, and/or IoT-based solutions, preferably in the supply chain/logistics (but not required) Proven abilities to effectively work with customers/clients to identify use cases and implement solutions to drive business value. Track record in scaling organizational capabilities to support growth of digital solutions. Demonstrated abilities to collaborate with global functions to develop necessary solution and business infrastructure. Experience in customer engagements and solution implementations directly or through partnerships with 3rd party solution providers. Prior background in consulting, commercial leadership and/or P&L management Skills and Knowledge: Customer curious mindset Entrepreneurial, roll-up-the sleeves orientation Strong commercial acumen with general management skills to manage across functions Ability to influence stakeholders at all levels Ability to work through ambiguity and problem-solve Ability to discern and articulate addressable customer pain points and opportunities Excellent verbal, written and presentation skills, with experience presenting to customers Proven track record in navigating across a cross-functional and matrixed environment and use power of persuasion to drive the right business and operational decisions for the company Ability to work effectively work within the region as well as with global teams Preferred Education Bachelors Preferred Level of Work Experience More than 10 yearsHybrid Remote We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money . click apply for full job details
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might be the right opportunity for you This first-of-its-kind experience supercharges your early career and growth at Fidelity with personalized support, knowledgeable career guides and celebration of your achievements, while learning about Fidelity and building skills and experiences. In this role, you will assist our clients with a broad range of needs including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades. Would you like to learn more about the Customer Relationship Advocate position? Take our virtual experience and learn what it is like to work in this role. Click here (opens in a new tab) to experience what it is like to work in this role What to expect As a new CRA, you'll learn about the financial services industry, develop your skills, and gain new experiences. First four months, prepare to become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 and 63 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time, with readily available resources that you can take advantage of including licensing coaches and group workshops. These exams can be challenging but we are here to help! Subsequent months, begin taking customer calls with increasing complexity over time to develop and hone your skills. Engage in dedicated time each week to connect and refuel - by exploring the career center, networking with colleagues, taking online classes, and more! As you gain confidence and develop proficiency serving customers, get more variety in your work week by spending time building advanced skills aligned with the next role that interests you. Advantages of our career development experience You are learning. We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. Prepped with our licensing roadmap, own your success by studying for the exams at an individualized pace with dedication and commitment. You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience. Our inclusive culture empowers associates to achieve success while building a supportive network. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work with dedicated time for development activities and doing work that goes beyond answering customer calls so you can discover the next step in your career. As you continue to grow, you can become eligible for career mobility opportunities. The Skills You Bring Desire to establish rapport and relationships with customers and the team through effective communication Experience in customer service, call center, or financial services preferred A strong interest in financial services Exceptional Problem-solving skills and a demonstrated history of overcoming academic or professional challenges Ability and flexibility to work in a "hybrid" work setting, both at home and in office Comfortable with technology and ability to navigate multiple systems simultaneously Ability to handle different types of situations, emotions and conversations driving towards a resolution suitable for all Aptitude to complete our industry-leading paid development experience will fully prepare you to engage with customers while taking the SIE, Series 7 Top Off and Series 63 exams Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision-making The Value You Deliver Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction Service varied customer needs, including balance inquiries, money movement, trading, and more Answer questions and provide resources to deepen client understanding and build confidence Our Investments in You Our benefit programs ( opens in new link) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 63 Required to obtain within the first 3.5 months Learn More: Dynamic Working (opens in a new tab) Certifications: Series 07 - FINRA, Series 63 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Assistant Store Manager, Associate Manager, and Assistant Manger and others in the Retail to apply.
03/29/2024
Full time
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might be the right opportunity for you This first-of-its-kind experience supercharges your early career and growth at Fidelity with personalized support, knowledgeable career guides and celebration of your achievements, while learning about Fidelity and building skills and experiences. In this role, you will assist our clients with a broad range of needs including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades. Would you like to learn more about the Customer Relationship Advocate position? Take our virtual experience and learn what it is like to work in this role. Click here (opens in a new tab) to experience what it is like to work in this role What to expect As a new CRA, you'll learn about the financial services industry, develop your skills, and gain new experiences. First four months, prepare to become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 and 63 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time, with readily available resources that you can take advantage of including licensing coaches and group workshops. These exams can be challenging but we are here to help! Subsequent months, begin taking customer calls with increasing complexity over time to develop and hone your skills. Engage in dedicated time each week to connect and refuel - by exploring the career center, networking with colleagues, taking online classes, and more! As you gain confidence and develop proficiency serving customers, get more variety in your work week by spending time building advanced skills aligned with the next role that interests you. Advantages of our career development experience You are learning. We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. Prepped with our licensing roadmap, own your success by studying for the exams at an individualized pace with dedication and commitment. You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience. Our inclusive culture empowers associates to achieve success while building a supportive network. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work with dedicated time for development activities and doing work that goes beyond answering customer calls so you can discover the next step in your career. As you continue to grow, you can become eligible for career mobility opportunities. The Skills You Bring Desire to establish rapport and relationships with customers and the team through effective communication Experience in customer service, call center, or financial services preferred A strong interest in financial services Exceptional Problem-solving skills and a demonstrated history of overcoming academic or professional challenges Ability and flexibility to work in a "hybrid" work setting, both at home and in office Comfortable with technology and ability to navigate multiple systems simultaneously Ability to handle different types of situations, emotions and conversations driving towards a resolution suitable for all Aptitude to complete our industry-leading paid development experience will fully prepare you to engage with customers while taking the SIE, Series 7 Top Off and Series 63 exams Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision-making The Value You Deliver Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction Service varied customer needs, including balance inquiries, money movement, trading, and more Answer questions and provide resources to deepen client understanding and build confidence Our Investments in You Our benefit programs ( opens in new link) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 63 Required to obtain within the first 3.5 months Learn More: Dynamic Working (opens in a new tab) Certifications: Series 07 - FINRA, Series 63 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Assistant Store Manager, Associate Manager, and Assistant Manger and others in the Retail to apply.
Category : Customer Service/Support About Teleperformance: Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working at TP: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen . As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. This position is based on-site at our Port Saint Lucie, Florida location. Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required What We're Looking for WORK ON SITE is Required High School Diploma or equivalent 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Teleperformance is an Equal Opportunity Employer
03/29/2024
Full time
Category : Customer Service/Support About Teleperformance: Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working at TP: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen . As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. This position is based on-site at our Port Saint Lucie, Florida location. Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required What We're Looking for WORK ON SITE is Required High School Diploma or equivalent 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Teleperformance is an Equal Opportunity Employer
Description: IMMEDIATE OPENING for Utah and Box Elder County Projects Do you like to build stuff? Are you looking for an opportunity to positively impact an entire organization? Do you want to do more than just earn a wage? At PJF Corp we seek to empower our employees through a culture of accountability and a love for building. We are seeking experienced Commercial Construction Project Superintendents who take pride in their workmanship. We want individuals who enjoy bragging to folks when they drive by a building and say: "I built that!" Who are we? PJF Corp is a team of individuals dedicated to high-quality commercial building. Since our founding in 1974, PJF has been a relationship-focused general contractor. As such, year after year, most of our projects come from repeat business and referrals. We firmly believe the value we bring to our clients is largely contingent upon two factors: 1) quality subcontractors, and 2) talented superintendents If you have a passion for building quality projects, and love the satisfaction of a job well-done with a great team, we'd love to chat! Salary Range: $70K-106K DOE. Our office is located in Layton, Utah Commercial Construction Superintendent Benefits: 401(k) 401(k) Match Dental Insurance Long-term Disability Insurance Health Insurance Vision Insurance Paid Time Off Company Sponsored Financial Wellness Program Supplemental Pay: Bonuses Summary of Construction Superintendent Responsibilities: Including, but not limited to: Own the project schedule - We need individuals who enjoy the challenge of maximizing the number of trades on the job in any given day. Provide on-site leadership - (subcontractors, labor support, etc.) Build a team environment - Bring your trades together and let them coordinate Find your strongest trade and let them push the schedule for you. Enforce safety standards If we can't keep people safe, we don't want to be a part of it. Correctly read, interpret, and enforce the project's plans and specifications - We don't expect you to know everything about construction Just everything about your project. We need people who know what quality looks like. Complete daily reports regarding work accomplished, personnel on site, incidents, inspections, equipment use, etc. - We know it's not fun, but the rest of the team needs to know what's going on. Organization - From schedule implementation, to end-of-day clean-up, all the way through completion; everything shows a professional is overseeing the work. Work closely with city officials in requesting and coordinating applicable inspections - Stay calm and work through it. Deliver showroom quality work on time, every time. Requirements: Core Superintendent Requirements: Integrity - Unless we can trust you, nothing else matters. Humility - We need individuals who can leave their ego at home. Passion - You LOVE to build great buildings - The number one factor contributing to job satisfaction is the work itself Construction can be frustrating 11 days out of 10, so unless you're infected with a love for the process to build, organize, and create, we're probably not a good fit. Quality - From the foundation to the final appearance, if you wouldn't put your name on it, we don't want our name on it. Technical Construction Requirements: The right candidate will have experience in the following areas: Ground-up construction including site work, steel erection, ACM panel installation. Experience with a variety of structure builds, including TIs, CMU, Tilt, Steel, Wood. Extensive knowledge of established construction practices, procedures, and techniques as well as applicable local, state, and federal building codes. Experience scheduling and maintaining large scale projects Experience with industry documentation and communication practices (RFI's, Change Orders, drawings, specs, submittals, etc.). Technological skills (Procore, Phoenix CMP, Office 365 Suite, Teams, smart phones, laptops, and tablets are used in the daily management of projects). Ability to solve practical problems and deal with a variety of abstract variables in situations where only limited standardization exists. Education/Experience: High school diploma or GED (required) Bachelor's degree in Construction Management, or related degree (advantageous) Project Superintendent Experience - Commercial Construction: 3 years minimum Total Construction Experience: 5 years (Preferred) Experience managing projects involving civil and/or structural requirements License/Certification: Valid Driver's License (Required) Procore Certified (or at least a commitment to be certified quickly) OSHA-30 Certified (or at least a commitment to be certified quickly) Physical/Sensory Requirements: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities. While performing the duties of this job, the employee is regularly required to sit, walk, talk and/or hear. The employee is frequently required to use hands to handle or feel. The employee is frequently required to reach with hands and arms. The employee is frequently required to climb or balance, stoop, kneel, crouch and/or crawl, or walk on uneven surfaces. The employee must also occasionally lift and/or move up to 80 pounds. Specific vision abilities include close vision and color vision. The employee is also required to frequently inspect the project and will be exposed to ongoing construction and various weather conditions, including rain, sleet, snow, wind, and heat. The noise level in the work environment may range from moderate to loud. Aptitude Testing: Applicants who progress to a final interview will be asked to complete knowledge assessments intended to gauge an individuals general construction knowledge, ability to navigate and use technology, read/interpret construction drawings, and organize/create a sample project schedule. Pre-employment Screening: Employment will be conditioned upon passing a pre-employment drug screen. Compensation details: 00 Yearly Salary PI6b50acc1ea6c-0469
03/29/2024
Full time
Description: IMMEDIATE OPENING for Utah and Box Elder County Projects Do you like to build stuff? Are you looking for an opportunity to positively impact an entire organization? Do you want to do more than just earn a wage? At PJF Corp we seek to empower our employees through a culture of accountability and a love for building. We are seeking experienced Commercial Construction Project Superintendents who take pride in their workmanship. We want individuals who enjoy bragging to folks when they drive by a building and say: "I built that!" Who are we? PJF Corp is a team of individuals dedicated to high-quality commercial building. Since our founding in 1974, PJF has been a relationship-focused general contractor. As such, year after year, most of our projects come from repeat business and referrals. We firmly believe the value we bring to our clients is largely contingent upon two factors: 1) quality subcontractors, and 2) talented superintendents If you have a passion for building quality projects, and love the satisfaction of a job well-done with a great team, we'd love to chat! Salary Range: $70K-106K DOE. Our office is located in Layton, Utah Commercial Construction Superintendent Benefits: 401(k) 401(k) Match Dental Insurance Long-term Disability Insurance Health Insurance Vision Insurance Paid Time Off Company Sponsored Financial Wellness Program Supplemental Pay: Bonuses Summary of Construction Superintendent Responsibilities: Including, but not limited to: Own the project schedule - We need individuals who enjoy the challenge of maximizing the number of trades on the job in any given day. Provide on-site leadership - (subcontractors, labor support, etc.) Build a team environment - Bring your trades together and let them coordinate Find your strongest trade and let them push the schedule for you. Enforce safety standards If we can't keep people safe, we don't want to be a part of it. Correctly read, interpret, and enforce the project's plans and specifications - We don't expect you to know everything about construction Just everything about your project. We need people who know what quality looks like. Complete daily reports regarding work accomplished, personnel on site, incidents, inspections, equipment use, etc. - We know it's not fun, but the rest of the team needs to know what's going on. Organization - From schedule implementation, to end-of-day clean-up, all the way through completion; everything shows a professional is overseeing the work. Work closely with city officials in requesting and coordinating applicable inspections - Stay calm and work through it. Deliver showroom quality work on time, every time. Requirements: Core Superintendent Requirements: Integrity - Unless we can trust you, nothing else matters. Humility - We need individuals who can leave their ego at home. Passion - You LOVE to build great buildings - The number one factor contributing to job satisfaction is the work itself Construction can be frustrating 11 days out of 10, so unless you're infected with a love for the process to build, organize, and create, we're probably not a good fit. Quality - From the foundation to the final appearance, if you wouldn't put your name on it, we don't want our name on it. Technical Construction Requirements: The right candidate will have experience in the following areas: Ground-up construction including site work, steel erection, ACM panel installation. Experience with a variety of structure builds, including TIs, CMU, Tilt, Steel, Wood. Extensive knowledge of established construction practices, procedures, and techniques as well as applicable local, state, and federal building codes. Experience scheduling and maintaining large scale projects Experience with industry documentation and communication practices (RFI's, Change Orders, drawings, specs, submittals, etc.). Technological skills (Procore, Phoenix CMP, Office 365 Suite, Teams, smart phones, laptops, and tablets are used in the daily management of projects). Ability to solve practical problems and deal with a variety of abstract variables in situations where only limited standardization exists. Education/Experience: High school diploma or GED (required) Bachelor's degree in Construction Management, or related degree (advantageous) Project Superintendent Experience - Commercial Construction: 3 years minimum Total Construction Experience: 5 years (Preferred) Experience managing projects involving civil and/or structural requirements License/Certification: Valid Driver's License (Required) Procore Certified (or at least a commitment to be certified quickly) OSHA-30 Certified (or at least a commitment to be certified quickly) Physical/Sensory Requirements: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities. While performing the duties of this job, the employee is regularly required to sit, walk, talk and/or hear. The employee is frequently required to use hands to handle or feel. The employee is frequently required to reach with hands and arms. The employee is frequently required to climb or balance, stoop, kneel, crouch and/or crawl, or walk on uneven surfaces. The employee must also occasionally lift and/or move up to 80 pounds. Specific vision abilities include close vision and color vision. The employee is also required to frequently inspect the project and will be exposed to ongoing construction and various weather conditions, including rain, sleet, snow, wind, and heat. The noise level in the work environment may range from moderate to loud. Aptitude Testing: Applicants who progress to a final interview will be asked to complete knowledge assessments intended to gauge an individuals general construction knowledge, ability to navigate and use technology, read/interpret construction drawings, and organize/create a sample project schedule. Pre-employment Screening: Employment will be conditioned upon passing a pre-employment drug screen. Compensation details: 00 Yearly Salary PI6b50acc1ea6c-0469
Client Success Manager (Hybrid) Are you dedicated to client relations and energized by working in a fast-paced environment? Would you like to use your client management skills and experience to develop key relationships with high-profile clients and improve the health and productivity of federal employees? If so, Sedgwick Government Solutions (SGS) may be a good fit for you. SGS is an innovative company offering a unique set of services in Federal Workers' Compensation, Specialized Health Program Management, Employee Benefits, Disability Management, and Absence Management. We believe in providing our clients with one-on-one attention and great customer care through our highly skilled team of Client Success Managers. As a client-facing Account Manager working at home and from our Bethesda, MD office, you will manage the approach to providing services and achieving program outcomes meeting the needs of a group of SGS' valuable clients. You will maintain a professional working relationship with assigned key account personnel and manage the general stewardship of customers and stakeholders. You will gain detailed knowledge of SGS' workers' compensation programs, capabilities, practices, and processes, to support providing our clients with top-notch service with a personal touch. Account Manager Responsibilities Perform duties including direct Account Management services and customer service for assigned clients. Develop and maintain strategic long-term trusting relations with account stakeholders to accomplish growth and long-term company objectives. Ensure the timely and successful delivery of our program according to customer objectives and contract requirements. Lead customer activities based on customer needs and in accordance with the scope of work. Work with clinical management, MCA Managers, and team members from other departments dedicated to the same key client accounts to ensure the successful delivery of the highest quality of services according to customer needs and objectives. Understand MCA's capabilities and services and effectively communicate about the services to the client to assist in the expansion of services to meet the client's evolving needs. Communicate clearly the progress of monthly/quarterly initiatives and outcomes to internal and external stakeholders. Maintain accurate information in internal customer relationship management tools. Ensure customer issues are handled in an efficient manner Ensure the continued satisfaction and success of MCA's clients by anticipating client needs, working internally to ensure deadlines for client deliverables are met, and helping clients meet program goals. Account Manager Qualifications Bachelor's Degree Master's Degree or PMP preferred Minimum of 5 years of client-facing and/or federal government contracting experience Minimum of 5 years experience in the healthcare, workers' compensation, or insurance industry Working knowledge of workers' compensation or healthcare benefits, systems, and the insurance industry. Ability to write reports, business correspondence, and standard operating procedures Work independently as a self-starter committed to delivering the highest customer service, quality, and results Exceptional verbal, written, and interpersonal communication skills including public speaking and presentations Strong computer skills Able to pass a preliminary credit and background check United States Citizenship Ability to obtain and maintain a Public Trust Federal Government Security Clearance For a career path that is both challenging and rewarding, join Sedgwick Government Solution's talented team. Taking care of people is at the heart of everything we do. Our clients depend on our talented colleagues to take care of their most valuable assets-their employees, and their customers. At Sedgwick Government Solutions, caring counts . Join our team of creative and caring people and help us make a difference in the lives of others. In addition to a competitive salary, comprehensive health and welfare benefits, tuition reimbursement, and incentive compensation, Sedgwick Government Solutions offers participation and vesting in a 401(k) plan with a company match. If you would like to contribute to our important mission and work collegially in a professional organization that values intelligence, integrity, and initiative, consider a career with Sedgwick Government Solutions. To be considered for this position, please submit a resume, and complete the application. The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required. Important Information Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire. Search Firm Representatives Please be advised that Sedgwick Government Solutions (Government Solutions) is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to Government Solutions. All resumes submitted by search firms to any employee at Government Solutions without a valid written agreement and task order in place will be deemed the sole property of Government Solutions and no fee will be paid in the event that person is hired by Government Solutions. Government Solutions strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact Government Solutions regarding accommodations. Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action Employer All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person's relatives, friends or associates. Sedgwick Government Solutions abides by the requirements of 41 CFR 60-741.5(a) . This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities. Sedgwick Government Solutions abides by the requirements of 41 CFR 60-300.5(a) . This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans. About Sedgwick Sedgwick Government Solutions is a fully owned subsidiary of Sedgwick. Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. The company provides a broad range of resources tailored to clients' specific needs in casualty, property, marine, benefits, and other lines. At Sedgwick, caring counts; through the dedication and expertise of more than 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line. PI43ecb9876f17-0819
03/29/2024
Full time
Client Success Manager (Hybrid) Are you dedicated to client relations and energized by working in a fast-paced environment? Would you like to use your client management skills and experience to develop key relationships with high-profile clients and improve the health and productivity of federal employees? If so, Sedgwick Government Solutions (SGS) may be a good fit for you. SGS is an innovative company offering a unique set of services in Federal Workers' Compensation, Specialized Health Program Management, Employee Benefits, Disability Management, and Absence Management. We believe in providing our clients with one-on-one attention and great customer care through our highly skilled team of Client Success Managers. As a client-facing Account Manager working at home and from our Bethesda, MD office, you will manage the approach to providing services and achieving program outcomes meeting the needs of a group of SGS' valuable clients. You will maintain a professional working relationship with assigned key account personnel and manage the general stewardship of customers and stakeholders. You will gain detailed knowledge of SGS' workers' compensation programs, capabilities, practices, and processes, to support providing our clients with top-notch service with a personal touch. Account Manager Responsibilities Perform duties including direct Account Management services and customer service for assigned clients. Develop and maintain strategic long-term trusting relations with account stakeholders to accomplish growth and long-term company objectives. Ensure the timely and successful delivery of our program according to customer objectives and contract requirements. Lead customer activities based on customer needs and in accordance with the scope of work. Work with clinical management, MCA Managers, and team members from other departments dedicated to the same key client accounts to ensure the successful delivery of the highest quality of services according to customer needs and objectives. Understand MCA's capabilities and services and effectively communicate about the services to the client to assist in the expansion of services to meet the client's evolving needs. Communicate clearly the progress of monthly/quarterly initiatives and outcomes to internal and external stakeholders. Maintain accurate information in internal customer relationship management tools. Ensure customer issues are handled in an efficient manner Ensure the continued satisfaction and success of MCA's clients by anticipating client needs, working internally to ensure deadlines for client deliverables are met, and helping clients meet program goals. Account Manager Qualifications Bachelor's Degree Master's Degree or PMP preferred Minimum of 5 years of client-facing and/or federal government contracting experience Minimum of 5 years experience in the healthcare, workers' compensation, or insurance industry Working knowledge of workers' compensation or healthcare benefits, systems, and the insurance industry. Ability to write reports, business correspondence, and standard operating procedures Work independently as a self-starter committed to delivering the highest customer service, quality, and results Exceptional verbal, written, and interpersonal communication skills including public speaking and presentations Strong computer skills Able to pass a preliminary credit and background check United States Citizenship Ability to obtain and maintain a Public Trust Federal Government Security Clearance For a career path that is both challenging and rewarding, join Sedgwick Government Solution's talented team. Taking care of people is at the heart of everything we do. Our clients depend on our talented colleagues to take care of their most valuable assets-their employees, and their customers. At Sedgwick Government Solutions, caring counts . Join our team of creative and caring people and help us make a difference in the lives of others. In addition to a competitive salary, comprehensive health and welfare benefits, tuition reimbursement, and incentive compensation, Sedgwick Government Solutions offers participation and vesting in a 401(k) plan with a company match. If you would like to contribute to our important mission and work collegially in a professional organization that values intelligence, integrity, and initiative, consider a career with Sedgwick Government Solutions. To be considered for this position, please submit a resume, and complete the application. The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required. Important Information Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire. Search Firm Representatives Please be advised that Sedgwick Government Solutions (Government Solutions) is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to Government Solutions. All resumes submitted by search firms to any employee at Government Solutions without a valid written agreement and task order in place will be deemed the sole property of Government Solutions and no fee will be paid in the event that person is hired by Government Solutions. Government Solutions strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact Government Solutions regarding accommodations. Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action Employer All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person's relatives, friends or associates. Sedgwick Government Solutions abides by the requirements of 41 CFR 60-741.5(a) . This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities. Sedgwick Government Solutions abides by the requirements of 41 CFR 60-300.5(a) . This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans. About Sedgwick Sedgwick Government Solutions is a fully owned subsidiary of Sedgwick. Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. The company provides a broad range of resources tailored to clients' specific needs in casualty, property, marine, benefits, and other lines. At Sedgwick, caring counts; through the dedication and expertise of more than 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line. PI43ecb9876f17-0819
Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen . As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our Port. St. Lucie, Florida location. Your Responsibilities As a Licensed Insurance Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Handle and carefully respond to all customer inquiries Provide excellent customer service through active listening Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive Appropriately communicate with customers We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Possess a valid home state Life & Health Insurance License 1-year customer service experience minimum Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system Proven oral & written communication skills Logical problem-solving skills Availability to work various shifts Ability to use Windows operating systems Organization and work prioritization skills 6 months Call Center experience and/or sales experience, preferred Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
03/29/2024
Full time
Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen . As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our Port. St. Lucie, Florida location. Your Responsibilities As a Licensed Insurance Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Handle and carefully respond to all customer inquiries Provide excellent customer service through active listening Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive Appropriately communicate with customers We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Possess a valid home state Life & Health Insurance License 1-year customer service experience minimum Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system Proven oral & written communication skills Logical problem-solving skills Availability to work various shifts Ability to use Windows operating systems Organization and work prioritization skills 6 months Call Center experience and/or sales experience, preferred Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Call Center Representative (Contract-to-Hire) Join a dynamic and forward-thinking team with one of our premier clients in the financial/banking industry. As a leading player in the industry, our client offers a unique opportunity for individuals seeking a rewarding career in customer service. We are currently seeking passionate and customer-focused individuals to join our team as Call Center Representatives. Job Highlights: Position: Call Center Representative Job Type: Temporary (6 months) with potential for permanent placement Location: Phoenix, AZ Training: Comprehensive training provided for success Compensation: $18.00 hourly rate Job Description: As a Call Center Representative, you will be the frontline ambassador for our client's premier banking services. This role is more than a job; it's an opportunity to make a meaningful impact by providing top-notch customer experiences. Your key responsibilities include: Assisting clients with inquiries related to their premier banking services. Handling various financial transactions, including payments, card-related issues, and account management. Collaborating with a supportive team in a dynamic and innovative environment. Adhering to performance metrics and delivering exceptional service on every call. Qualifications: We're looking for individuals who possess: A passion for delivering outstanding customer service. Previous customer service experience, preferably in financial services or banking. Strong communication skills and active listening abilities. Patience and the ability to take ownership of customer concerns. Basic Microsoft Office and email correspondence experience. Experience in a metric-driven environment. Why Join the Team: Growth Opportunities: The possibility of a permanent role with a premier financial institution. Comprehensive Training: Gain valuable skills and knowledge in the banking industry. Competitive Compensation: Enjoy a competitive hourly rate with the potential for growth. Hybrid Work Model: Balance work and life with our hybrid work environment. Ready to elevate your career with a premier banking opportunity? If you're passionate about customer service and looking for a chance to thrive, we want to hear from you.
03/29/2024
Full time
Call Center Representative (Contract-to-Hire) Join a dynamic and forward-thinking team with one of our premier clients in the financial/banking industry. As a leading player in the industry, our client offers a unique opportunity for individuals seeking a rewarding career in customer service. We are currently seeking passionate and customer-focused individuals to join our team as Call Center Representatives. Job Highlights: Position: Call Center Representative Job Type: Temporary (6 months) with potential for permanent placement Location: Phoenix, AZ Training: Comprehensive training provided for success Compensation: $18.00 hourly rate Job Description: As a Call Center Representative, you will be the frontline ambassador for our client's premier banking services. This role is more than a job; it's an opportunity to make a meaningful impact by providing top-notch customer experiences. Your key responsibilities include: Assisting clients with inquiries related to their premier banking services. Handling various financial transactions, including payments, card-related issues, and account management. Collaborating with a supportive team in a dynamic and innovative environment. Adhering to performance metrics and delivering exceptional service on every call. Qualifications: We're looking for individuals who possess: A passion for delivering outstanding customer service. Previous customer service experience, preferably in financial services or banking. Strong communication skills and active listening abilities. Patience and the ability to take ownership of customer concerns. Basic Microsoft Office and email correspondence experience. Experience in a metric-driven environment. Why Join the Team: Growth Opportunities: The possibility of a permanent role with a premier financial institution. Comprehensive Training: Gain valuable skills and knowledge in the banking industry. Competitive Compensation: Enjoy a competitive hourly rate with the potential for growth. Hybrid Work Model: Balance work and life with our hybrid work environment. Ready to elevate your career with a premier banking opportunity? If you're passionate about customer service and looking for a chance to thrive, we want to hear from you.
Category : Customer Service/Support This position will be based onsite at our Port St. Lucie, FL site location. Hires must reside within a 30-mile radius of Port St. Lucie, FL. About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen . As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required We're looking for fearless people - people who are inspired to deliver only the best in all that we do. This position will be based onsite at our Port St. Lucie, FL site location. Hires must reside within a 30-mile radius of Port St. Lucie, FL. 6 months Customer service experience preferred Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system Proven oral & written communication skills Logical problem-solving skills Ability to navigate Windows operating systems Organization and work prioritization skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
03/29/2024
Full time
Category : Customer Service/Support This position will be based onsite at our Port St. Lucie, FL site location. Hires must reside within a 30-mile radius of Port St. Lucie, FL. About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen . As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required We're looking for fearless people - people who are inspired to deliver only the best in all that we do. This position will be based onsite at our Port St. Lucie, FL site location. Hires must reside within a 30-mile radius of Port St. Lucie, FL. 6 months Customer service experience preferred Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system Proven oral & written communication skills Logical problem-solving skills Ability to navigate Windows operating systems Organization and work prioritization skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Computer World Services (CWS)Corporation
Falls Church, Virginia
Job Description The Deputy Program Manager (DPM) supports the program management for a large, complex program and shall assist the Program Manager in working with the Government Contracting Officer Representative (COR), the task order-level Task Managers (TM), Government management personnel and customer agency representatives. Under the guidance of the Program Manager, the Deputy PM is responsible for supporting the overall management and administration of the contract. The Deputy PM serves in the PM capacity when the PM is not available. This role encompasses various responsibilities including program management, contract and subcontract management, reporting, and ensuring compliance with Government policies and standards. The Deputy PM will analyze new and complex project-related problems and ensure the technical solutions and schedules in the task order are implemented in a timely manner. Performs enterprise-wide integration planning and interfaces to other functional applications and systems, including the systems development, maintenance, and production activities for necessary support resources. The DPM may provide support to the government to ensure any required Privacy Threshold Assessment (PTA), Privacy Impact Assessment (PIA), System of Record Notification (SORN), or other supporting documentation to support privacy compliance. The Deputy PM should have the following skills: • Possess and apply expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks • Ability to apply a comprehensive knowledge across key tasks and high impact assignments • Ability to understand and explain technology clearly for a non- technical audience, and to synthesize information together from a variety of sources. • Ability to plan and lead major technology assignments. • Ability to evaluate performance results and recommend major changes affecting project growth and success. • Ability to ensure customer's business needs are properly translated to technical requirements and tasking. • Excellent ability to supervise and lead others. • Candidate must have expert verbal and written communication skills. • Candidate must have expert proficiency in the Microsoft Office tool suite. • Possess in-depth knowledge/expertise in executing the SELC or equivalent lifecycle process and agile methodologies. • Strong understanding of Jira • Knowledge about the Privacy Act of 1974 and the E-Government Act of 2002. • Candidate must have experience writing Privacy Impact Assessments. Key Tasks and Responsibilities • Assist with the overall direction and management of all contract activities, ensuring execution is within defined performance, cost, and schedule parameters. • Directs the execution of all contract administration activities. • Provide program management, project control, and reporting necessary to meet performance standards. • Ensure quality deliverables are delivered to the government within specified timelines. • Manage all program risks. • Provide recurring reporting requirements as detailed in the statement of work, ensuring accuracy and timeliness of deliverables. • Provide and manage fully qualified resources to execute tasks and produce deliverables as defined in the statement of work. • Assist in the management of the contract budget. • Develop and maintain strong relationships with clients. • Prepare project and program documentation such as the project schedules, risk reports, presentations, and contract review briefings. • Document program lessons learned. Required Education & Experience • Bachelor's Degree and 10 years of related experience • 10 years relevant specialized experience in execution of information technology contracts • 5 years in a leadership/management position Certification Requirements • Certified Project Management Professional (PMP) Clearance Requirements • Candidate must be a US Citizen, possess DHS Suitability background investigation or be eligible to qualify for DHS Entry of Duty background investigation followed by DHS Public Trust Clearance Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.) • None EOE AA M/F/Vet/Disability EEO is the Law:
03/29/2024
Full time
Job Description The Deputy Program Manager (DPM) supports the program management for a large, complex program and shall assist the Program Manager in working with the Government Contracting Officer Representative (COR), the task order-level Task Managers (TM), Government management personnel and customer agency representatives. Under the guidance of the Program Manager, the Deputy PM is responsible for supporting the overall management and administration of the contract. The Deputy PM serves in the PM capacity when the PM is not available. This role encompasses various responsibilities including program management, contract and subcontract management, reporting, and ensuring compliance with Government policies and standards. The Deputy PM will analyze new and complex project-related problems and ensure the technical solutions and schedules in the task order are implemented in a timely manner. Performs enterprise-wide integration planning and interfaces to other functional applications and systems, including the systems development, maintenance, and production activities for necessary support resources. The DPM may provide support to the government to ensure any required Privacy Threshold Assessment (PTA), Privacy Impact Assessment (PIA), System of Record Notification (SORN), or other supporting documentation to support privacy compliance. The Deputy PM should have the following skills: • Possess and apply expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks • Ability to apply a comprehensive knowledge across key tasks and high impact assignments • Ability to understand and explain technology clearly for a non- technical audience, and to synthesize information together from a variety of sources. • Ability to plan and lead major technology assignments. • Ability to evaluate performance results and recommend major changes affecting project growth and success. • Ability to ensure customer's business needs are properly translated to technical requirements and tasking. • Excellent ability to supervise and lead others. • Candidate must have expert verbal and written communication skills. • Candidate must have expert proficiency in the Microsoft Office tool suite. • Possess in-depth knowledge/expertise in executing the SELC or equivalent lifecycle process and agile methodologies. • Strong understanding of Jira • Knowledge about the Privacy Act of 1974 and the E-Government Act of 2002. • Candidate must have experience writing Privacy Impact Assessments. Key Tasks and Responsibilities • Assist with the overall direction and management of all contract activities, ensuring execution is within defined performance, cost, and schedule parameters. • Directs the execution of all contract administration activities. • Provide program management, project control, and reporting necessary to meet performance standards. • Ensure quality deliverables are delivered to the government within specified timelines. • Manage all program risks. • Provide recurring reporting requirements as detailed in the statement of work, ensuring accuracy and timeliness of deliverables. • Provide and manage fully qualified resources to execute tasks and produce deliverables as defined in the statement of work. • Assist in the management of the contract budget. • Develop and maintain strong relationships with clients. • Prepare project and program documentation such as the project schedules, risk reports, presentations, and contract review briefings. • Document program lessons learned. Required Education & Experience • Bachelor's Degree and 10 years of related experience • 10 years relevant specialized experience in execution of information technology contracts • 5 years in a leadership/management position Certification Requirements • Certified Project Management Professional (PMP) Clearance Requirements • Candidate must be a US Citizen, possess DHS Suitability background investigation or be eligible to qualify for DHS Entry of Duty background investigation followed by DHS Public Trust Clearance Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.) • None EOE AA M/F/Vet/Disability EEO is the Law:
Looking for an API 653 inspector in the Three Rivers, TX area. Construction Supervisor Provides day-to-day on-site supervision of facility construction activities associated with Major and Minor projects. This includes but is not limited to facility upgrades, new wellsite construction, pipeline tie-ins, riser construction, conductor/mousehole installation, civil construction, etc. The Foreman will serve as the primary onsite representative for the Facilities and Construction Team to ensure operations are performed in accordance with construction standards, operational guidelines, and in a safe and cost-effective manner. The Foreman will report out on any issues pertaining to HSE, Contractor Management, Simultaneous Operations and day-to-day operations. The Foreman must be able to work well with Certified Welding Inspector qualification various Teams and Contractors, works well under pressure, and is able to maintain a flexible workplan to meet the requirements of the Business Unit. The employee must portray excellence in their work and have a strong safety culture. RESPONSIBILITIES: Ensuring that operations comply with Company Standards. Lead all pre-job safety meetings and ensure that company safety and culture standards are at the forefront of all operations. Be responsible for health and safety procedures and practices being continuously enforced, and making capable decisions in emergency situations associated with Oil & Gas development. Ensure that operational procedures, standards, and project scope are followed as planned and conducted in a safe and efficient manner. Enforce the Management of Change procedure to ensure all changes are properly identified and risk assessed prior to implementation. Manage various contractors and order the necessary services and equipment to conduct the operations, including all logistics with other disciplines. Ensure accurate and adequate reports and records are kept regarding operations, equipment, and performance evaluation. Prepare and/or review the daily activity reports for activities. Ensure potential pollution control problems are considered, and the contingency plans are understood by involved personnel. Ensure the E-PTW (Permit to Work) process is followed between all involved disciplines. Coordinate the issuing, validating, and closing of permits required for facility construction. Ensure on site inventory of all equipment/materials/supplies for a smooth ongoing operation. Ensure timely and accurate cost follow-up. Capture operational lessons learned for continuous performance improvement. Ensures that the handover process between the various teams effectively executed. Ensure facilities/pads are constructed within compliance of all DEP/State/Twp regulations. Review Construction Documents, Specifications, Drawings, Landowner Construction Provisions, Environmental Permits, Construction Permits and Safety Requirements/Plans and ensure that they are followed. Required Education, Experience, Technical Qualifications Strong knowledge in Upstream Oil & Gas Operations years of relevant experience Experience with the Microsoft Office Suite of Products Key Competencies/Preferred Qualifications Demonstrated ability to meet deadlines with an enthusiastic, high energy work ethic Well-developed interpersonal and communication skills Willingness to be creative, explore opportunities and take calculated risks Able to make educated decisions that may have significant impact on the organization Ability to handle technical and operational activities simultaneously Ability to work independently, work in a multidisciplinary team environment; and foster effective working relationships with peers Flexible to adjust to changing scopes, schedules, work requirements LANGUAGES PROFFIECIENCY English With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
03/29/2024
Contractor
Looking for an API 653 inspector in the Three Rivers, TX area. Construction Supervisor Provides day-to-day on-site supervision of facility construction activities associated with Major and Minor projects. This includes but is not limited to facility upgrades, new wellsite construction, pipeline tie-ins, riser construction, conductor/mousehole installation, civil construction, etc. The Foreman will serve as the primary onsite representative for the Facilities and Construction Team to ensure operations are performed in accordance with construction standards, operational guidelines, and in a safe and cost-effective manner. The Foreman will report out on any issues pertaining to HSE, Contractor Management, Simultaneous Operations and day-to-day operations. The Foreman must be able to work well with Certified Welding Inspector qualification various Teams and Contractors, works well under pressure, and is able to maintain a flexible workplan to meet the requirements of the Business Unit. The employee must portray excellence in their work and have a strong safety culture. RESPONSIBILITIES: Ensuring that operations comply with Company Standards. Lead all pre-job safety meetings and ensure that company safety and culture standards are at the forefront of all operations. Be responsible for health and safety procedures and practices being continuously enforced, and making capable decisions in emergency situations associated with Oil & Gas development. Ensure that operational procedures, standards, and project scope are followed as planned and conducted in a safe and efficient manner. Enforce the Management of Change procedure to ensure all changes are properly identified and risk assessed prior to implementation. Manage various contractors and order the necessary services and equipment to conduct the operations, including all logistics with other disciplines. Ensure accurate and adequate reports and records are kept regarding operations, equipment, and performance evaluation. Prepare and/or review the daily activity reports for activities. Ensure potential pollution control problems are considered, and the contingency plans are understood by involved personnel. Ensure the E-PTW (Permit to Work) process is followed between all involved disciplines. Coordinate the issuing, validating, and closing of permits required for facility construction. Ensure on site inventory of all equipment/materials/supplies for a smooth ongoing operation. Ensure timely and accurate cost follow-up. Capture operational lessons learned for continuous performance improvement. Ensures that the handover process between the various teams effectively executed. Ensure facilities/pads are constructed within compliance of all DEP/State/Twp regulations. Review Construction Documents, Specifications, Drawings, Landowner Construction Provisions, Environmental Permits, Construction Permits and Safety Requirements/Plans and ensure that they are followed. Required Education, Experience, Technical Qualifications Strong knowledge in Upstream Oil & Gas Operations years of relevant experience Experience with the Microsoft Office Suite of Products Key Competencies/Preferred Qualifications Demonstrated ability to meet deadlines with an enthusiastic, high energy work ethic Well-developed interpersonal and communication skills Willingness to be creative, explore opportunities and take calculated risks Able to make educated decisions that may have significant impact on the organization Ability to handle technical and operational activities simultaneously Ability to work independently, work in a multidisciplinary team environment; and foster effective working relationships with peers Flexible to adjust to changing scopes, schedules, work requirements LANGUAGES PROFFIECIENCY English With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.