Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As a dedicated Director, Business Strategy Analytics (Deposit Forecasting), you will lead a team of Business Strategy Analysts who use quantitative and qualitative analytics to provide thought leadership on evolving industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends for the business unit. Provides insights and information-based context for vital team members in the business unit to effectively lead, influence, and impact line of business strategy. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for developing and implementing the analytic direction for the business unit to enable proactive and sustained information-based learning on industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends. Leads discussions with various key partners to provide input into strategy development based on learning from analyses and strategy management work. Is responsible for efforts to identify key business assumptions and hypotheses around line of business strategy, and the development of the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience. Partners with crucial teams to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels and Member Experience. Applies experienced analytical difficulty and industry standard processes to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes and to evaluate risks to strategic goals. Optimally communicates the significance of the strategic insights to senior leaders and key partners, and influences and drives strategic agreement through insightfulness, interpersonal, and negotiation skills. Builds and supervises a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in business, Science, Finance, Economics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in data and/or analytics or strategy consulting (i.e., industry trends, market analysis and strategic direction); OR Advanced Degree in Business, Science, Finance, Economics with 6 years of experience in data and/or analytics or strategy consulting. 3 years of direct team lead or management experience. Extensive experience identifying business needs and leading strategic plans driven by qualitative/quantitative analysis and market insights. Expert analytical skills with experience using hypotheses-driven problem solving. Demonstrated experience influencing business decisions and improve business results. Extensive experience leading and performing complex data analysis using various data analytics tools (i.e., Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics). Demonstrated experience working with leadership teams to identify key opportunities to develop and enhance business strategy using quantitative and qualitative analytics. What sets you apart: US military experience through military service or a military spouse/domestic partner. Demonstrated experience in deposit balance forecasting and scenario analysis, structuring analytics, and presenting analytical results to executive management. Subject matter expertise in macro-economic drivers and depositor behaviors. Experience with data science, model development, and statistical model governance. Proven track record of working across the organization to deliver pragmatic and insightful solutions. Master's Degree in business or quantitative field. Developing a team of analysts, or personally using Python, R, SAS, or a similar language to solve complex business problems. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/25/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As a dedicated Director, Business Strategy Analytics (Deposit Forecasting), you will lead a team of Business Strategy Analysts who use quantitative and qualitative analytics to provide thought leadership on evolving industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends for the business unit. Provides insights and information-based context for vital team members in the business unit to effectively lead, influence, and impact line of business strategy. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for developing and implementing the analytic direction for the business unit to enable proactive and sustained information-based learning on industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends. Leads discussions with various key partners to provide input into strategy development based on learning from analyses and strategy management work. Is responsible for efforts to identify key business assumptions and hypotheses around line of business strategy, and the development of the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience. Partners with crucial teams to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels and Member Experience. Applies experienced analytical difficulty and industry standard processes to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes and to evaluate risks to strategic goals. Optimally communicates the significance of the strategic insights to senior leaders and key partners, and influences and drives strategic agreement through insightfulness, interpersonal, and negotiation skills. Builds and supervises a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in business, Science, Finance, Economics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in data and/or analytics or strategy consulting (i.e., industry trends, market analysis and strategic direction); OR Advanced Degree in Business, Science, Finance, Economics with 6 years of experience in data and/or analytics or strategy consulting. 3 years of direct team lead or management experience. Extensive experience identifying business needs and leading strategic plans driven by qualitative/quantitative analysis and market insights. Expert analytical skills with experience using hypotheses-driven problem solving. Demonstrated experience influencing business decisions and improve business results. Extensive experience leading and performing complex data analysis using various data analytics tools (i.e., Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics). Demonstrated experience working with leadership teams to identify key opportunities to develop and enhance business strategy using quantitative and qualitative analytics. What sets you apart: US military experience through military service or a military spouse/domestic partner. Demonstrated experience in deposit balance forecasting and scenario analysis, structuring analytics, and presenting analytical results to executive management. Subject matter expertise in macro-economic drivers and depositor behaviors. Experience with data science, model development, and statistical model governance. Proven track record of working across the organization to deliver pragmatic and insightful solutions. Master's Degree in business or quantitative field. Developing a team of analysts, or personally using Python, R, SAS, or a similar language to solve complex business problems. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As a dedicated Director, Business Strategy Analytics (Deposit Forecasting), you will lead a team of Business Strategy Analysts who use quantitative and qualitative analytics to provide thought leadership on evolving industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends for the business unit. Provides insights and information-based context for vital team members in the business unit to effectively lead, influence, and impact line of business strategy. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for developing and implementing the analytic direction for the business unit to enable proactive and sustained information-based learning on industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends. Leads discussions with various key partners to provide input into strategy development based on learning from analyses and strategy management work. Is responsible for efforts to identify key business assumptions and hypotheses around line of business strategy, and the development of the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience. Partners with crucial teams to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels and Member Experience. Applies experienced analytical difficulty and industry standard processes to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes and to evaluate risks to strategic goals. Optimally communicates the significance of the strategic insights to senior leaders and key partners, and influences and drives strategic agreement through insightfulness, interpersonal, and negotiation skills. Builds and supervises a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in business, Science, Finance, Economics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in data and/or analytics or strategy consulting (i.e., industry trends, market analysis and strategic direction); OR Advanced Degree in Business, Science, Finance, Economics with 6 years of experience in data and/or analytics or strategy consulting. 3 years of direct team lead or management experience. Extensive experience identifying business needs and leading strategic plans driven by qualitative/quantitative analysis and market insights. Expert analytical skills with experience using hypotheses-driven problem solving. Demonstrated experience influencing business decisions and improve business results. Extensive experience leading and performing complex data analysis using various data analytics tools (i.e., Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics). Demonstrated experience working with leadership teams to identify key opportunities to develop and enhance business strategy using quantitative and qualitative analytics. What sets you apart: US military experience through military service or a military spouse/domestic partner. Demonstrated experience in deposit balance forecasting and scenario analysis, structuring analytics, and presenting analytical results to executive management. Subject matter expertise in macro-economic drivers and depositor behaviors. Experience with data science, model development, and statistical model governance. Proven track record of working across the organization to deliver pragmatic and insightful solutions. Master's Degree in business or quantitative field. Developing a team of analysts, or personally using Python, R, SAS, or a similar language to solve complex business problems. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/25/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As a dedicated Director, Business Strategy Analytics (Deposit Forecasting), you will lead a team of Business Strategy Analysts who use quantitative and qualitative analytics to provide thought leadership on evolving industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends for the business unit. Provides insights and information-based context for vital team members in the business unit to effectively lead, influence, and impact line of business strategy. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for developing and implementing the analytic direction for the business unit to enable proactive and sustained information-based learning on industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends. Leads discussions with various key partners to provide input into strategy development based on learning from analyses and strategy management work. Is responsible for efforts to identify key business assumptions and hypotheses around line of business strategy, and the development of the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience. Partners with crucial teams to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels and Member Experience. Applies experienced analytical difficulty and industry standard processes to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes and to evaluate risks to strategic goals. Optimally communicates the significance of the strategic insights to senior leaders and key partners, and influences and drives strategic agreement through insightfulness, interpersonal, and negotiation skills. Builds and supervises a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in business, Science, Finance, Economics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in data and/or analytics or strategy consulting (i.e., industry trends, market analysis and strategic direction); OR Advanced Degree in Business, Science, Finance, Economics with 6 years of experience in data and/or analytics or strategy consulting. 3 years of direct team lead or management experience. Extensive experience identifying business needs and leading strategic plans driven by qualitative/quantitative analysis and market insights. Expert analytical skills with experience using hypotheses-driven problem solving. Demonstrated experience influencing business decisions and improve business results. Extensive experience leading and performing complex data analysis using various data analytics tools (i.e., Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics). Demonstrated experience working with leadership teams to identify key opportunities to develop and enhance business strategy using quantitative and qualitative analytics. What sets you apart: US military experience through military service or a military spouse/domestic partner. Demonstrated experience in deposit balance forecasting and scenario analysis, structuring analytics, and presenting analytical results to executive management. Subject matter expertise in macro-economic drivers and depositor behaviors. Experience with data science, model development, and statistical model governance. Proven track record of working across the organization to deliver pragmatic and insightful solutions. Master's Degree in business or quantitative field. Developing a team of analysts, or personally using Python, R, SAS, or a similar language to solve complex business problems. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Position: VP/Director, Analytics - Credit Cards Location: Charlotte, NC (Hybrid) OneMain Financial is looking for a VP/Director to join our Card Analytics team in Charlotte, NC. seeking a senior leader to support our new credit card business. In the Role In this critical role, the select individual will build the analytics team for the newly launched credit card business. This leader will be responsible credit card originations, marketing analytics, and partner management. Responsibilities Deliver new acquisitions growth while ensuring profitability hurdles are met Develop targeting strategy across all channels (i.e., Direct Mail, Affiliates) to deliver new account growth while reducing cost of acquisitions Manage third party partner relations with affiliate partners Create a pipeline of new channels for new account bookings Create channel & segment level NPV valuations Partner with Underwriting and Product teams to optimize booking rates Partner with internal teams to inform and structure card acquisition related data-science models Design & manage ongoing product and creative tests Partner with Technology, Product and Design teams to improve customer experience in the application funnel Build and develop a team of analysts supporting the long-term card product growth Key Characteristics Demonstrates the ability to balance strategic thinking and operational delivery Strong team leader with strong focus on employee development & proven ability for building & leading large talented teams located across various geographies & time zones Excellent communication skills and ability to influence senior executives and peers across functions Ability to synthesize insights across different sources into a comprehensive and holistic strategy Exhibits energy, curiosity, and ability to frame intelligent questions to uncover issues and spearhead the formulation of approach and methodology Self-motivated and organized - a high degree of comfort managing multiple stakeholders and team members; strong collaboration and teamwork skills; and a problem-solver oriented toward achieving results Requirements Bachelor's Degree (required) and 8+ years' experience in analytics leadership roles with significant exposure to credit cards and Fintech. Advanced Degree (preferred) Significant experience in building and managing marketing analytics teams in the credit card industry Deep knowledge and expertise of using analytical tools and techniques to drive business outcomes (preferred experience with credit cards and fintechs) Knowledge of consumer-lending best practices, including the use of advanced statistical techniques and data sources Experience in digital strategies across financial products and services Strong communication, interpersonal and negotiation skills to gain trust and achieve business objectives Ability to work in fast-paced ever-changing environment and the ability to juggle an array of tasks and individuals on tight timelines Innovative and capable of developing a highly analytical approach to solving problems Who we Are OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-time employees with: Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date) Paid sick leave as determined by state or local ordinance, prorated based on start date Paid holidays (7 days per year, based on start date) Paid volunteer time (3 days per year, prorated based on start date)
04/25/2024
Full time
Position: VP/Director, Analytics - Credit Cards Location: Charlotte, NC (Hybrid) OneMain Financial is looking for a VP/Director to join our Card Analytics team in Charlotte, NC. seeking a senior leader to support our new credit card business. In the Role In this critical role, the select individual will build the analytics team for the newly launched credit card business. This leader will be responsible credit card originations, marketing analytics, and partner management. Responsibilities Deliver new acquisitions growth while ensuring profitability hurdles are met Develop targeting strategy across all channels (i.e., Direct Mail, Affiliates) to deliver new account growth while reducing cost of acquisitions Manage third party partner relations with affiliate partners Create a pipeline of new channels for new account bookings Create channel & segment level NPV valuations Partner with Underwriting and Product teams to optimize booking rates Partner with internal teams to inform and structure card acquisition related data-science models Design & manage ongoing product and creative tests Partner with Technology, Product and Design teams to improve customer experience in the application funnel Build and develop a team of analysts supporting the long-term card product growth Key Characteristics Demonstrates the ability to balance strategic thinking and operational delivery Strong team leader with strong focus on employee development & proven ability for building & leading large talented teams located across various geographies & time zones Excellent communication skills and ability to influence senior executives and peers across functions Ability to synthesize insights across different sources into a comprehensive and holistic strategy Exhibits energy, curiosity, and ability to frame intelligent questions to uncover issues and spearhead the formulation of approach and methodology Self-motivated and organized - a high degree of comfort managing multiple stakeholders and team members; strong collaboration and teamwork skills; and a problem-solver oriented toward achieving results Requirements Bachelor's Degree (required) and 8+ years' experience in analytics leadership roles with significant exposure to credit cards and Fintech. Advanced Degree (preferred) Significant experience in building and managing marketing analytics teams in the credit card industry Deep knowledge and expertise of using analytical tools and techniques to drive business outcomes (preferred experience with credit cards and fintechs) Knowledge of consumer-lending best practices, including the use of advanced statistical techniques and data sources Experience in digital strategies across financial products and services Strong communication, interpersonal and negotiation skills to gain trust and achieve business objectives Ability to work in fast-paced ever-changing environment and the ability to juggle an array of tasks and individuals on tight timelines Innovative and capable of developing a highly analytical approach to solving problems Who we Are OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-time employees with: Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date) Paid sick leave as determined by state or local ordinance, prorated based on start date Paid holidays (7 days per year, based on start date) Paid volunteer time (3 days per year, prorated based on start date)
Overview Senior Associate, Production Services Application Support Analyst Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what is all about. We're seeking a future team member in the role of Production Services Application Support Analyst to join our Production Services team. and will work a Hybrid schedule (2-3 days per week in-office required) . Candidate must reside within a commutable distance to this work location, as we are unable to accommodate 100% virtual work arrangements. This role is located in Lake Mary, FL. In this role, you'll make an impact in the following ways: Infrastructure and Application support Support SOD, EOD, ESP, Testing, Troubleshooting, DR and middleware software/hardware support for 340 + applications across 5 lines of businesses. Troubleshooting moderate to complex issues relative to Application and Infrastructure components. Work with various Application and infrastructure teams to resolve any issues. Monitoring system health, responding and escalating to alerts, diagnosing issues, and resolving incidents. Work towards minimizing downtime and any service disruptions. Documentation and incident post-mortems are often part of the duties to prevent recurring issues. Contributes to the achievement of team objectives and work on special projects as assigned. Provide off hour, weekend and holiday support as needed. metric gathering, reporting and tracking for SLA's and OLA's. Business continuity and disaster recovery planning, testing and execution. Implements, integrates and supports various mainframe, mid-frame, distributed, web, and ancillary products. Reviews new/modified file transmission requests. Formulates plans to meet system performance objectives. Analyzes, implements, maintains, and performs software installations and upgrades to operating systems and layered software packages. To be successful in this role, we're seeking the following: Expertise in system administration, cloud services, networking, virtualization, infrastructure automation. PowerShell and visual basic scripting, SQL query, Linux (RHEL), Apache, Tomcat, Agile methodology, databases (MS SQL Server, Oracle, Vertica). Provides on-site and on-call support through analysis and works with various application and infrastructure teams to remediate. Communicates both formally and informally with customers and end users. Experience with Microsoft Office Word, Excel, and PowerPoint needed for metric report development and tracking. Bachelor's degree in computer science or a related discipline, or equivalent work experience required4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus. At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards: Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion Bloomberg's Gender Equality Index (GEI) Human Rights Campaign Foundation, 100% score Corporate Equality Index Best Places to Work for Disability Inclusion , Disability: IN - 100% score 100 Best Workplaces for Innovators, Fast Company CDP's Climate Change 'A List' Our Benefits: BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon. EEO Statement: BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
04/25/2024
Full time
Overview Senior Associate, Production Services Application Support Analyst Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what is all about. We're seeking a future team member in the role of Production Services Application Support Analyst to join our Production Services team. and will work a Hybrid schedule (2-3 days per week in-office required) . Candidate must reside within a commutable distance to this work location, as we are unable to accommodate 100% virtual work arrangements. This role is located in Lake Mary, FL. In this role, you'll make an impact in the following ways: Infrastructure and Application support Support SOD, EOD, ESP, Testing, Troubleshooting, DR and middleware software/hardware support for 340 + applications across 5 lines of businesses. Troubleshooting moderate to complex issues relative to Application and Infrastructure components. Work with various Application and infrastructure teams to resolve any issues. Monitoring system health, responding and escalating to alerts, diagnosing issues, and resolving incidents. Work towards minimizing downtime and any service disruptions. Documentation and incident post-mortems are often part of the duties to prevent recurring issues. Contributes to the achievement of team objectives and work on special projects as assigned. Provide off hour, weekend and holiday support as needed. metric gathering, reporting and tracking for SLA's and OLA's. Business continuity and disaster recovery planning, testing and execution. Implements, integrates and supports various mainframe, mid-frame, distributed, web, and ancillary products. Reviews new/modified file transmission requests. Formulates plans to meet system performance objectives. Analyzes, implements, maintains, and performs software installations and upgrades to operating systems and layered software packages. To be successful in this role, we're seeking the following: Expertise in system administration, cloud services, networking, virtualization, infrastructure automation. PowerShell and visual basic scripting, SQL query, Linux (RHEL), Apache, Tomcat, Agile methodology, databases (MS SQL Server, Oracle, Vertica). Provides on-site and on-call support through analysis and works with various application and infrastructure teams to remediate. Communicates both formally and informally with customers and end users. Experience with Microsoft Office Word, Excel, and PowerPoint needed for metric report development and tracking. Bachelor's degree in computer science or a related discipline, or equivalent work experience required4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus. At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards: Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion Bloomberg's Gender Equality Index (GEI) Human Rights Campaign Foundation, 100% score Corporate Equality Index Best Places to Work for Disability Inclusion , Disability: IN - 100% score 100 Best Workplaces for Innovators, Fast Company CDP's Climate Change 'A List' Our Benefits: BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon. EEO Statement: BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
Overview The position is part of the Asset Liability Management (ALM) team within Corporate Treasury, focusing on CCAR Stress Testing. The role will contribute to the annual CCAR stress test execution, the mid-cycle stress test, as well as various projects throughout the year. The candidate will join a talented global team of Treasury personnel responsible for the company's asset and liability management, capital management, interest rate and liquidity risk management. The ALM-CCAR team is responsible for the FR Y-14A net interest income and the balance sheet projections for various scenarios. Collects financial data, forecast inputs/assumptions, and runs the model/analyses, execute CCAR stress testing and report the results. Performs attribution analysis, identifies key forecast drivers, and prepares presentations for senior management. Ensure the Balance Sheet Management (BSM) analytics model is functioning as expected, identifies, and troubleshoots any unexpected/unintuitive results. Reviews accuracy of reports and calculations performed by the team members. Ensures proper controls on the quality and integrity of reports produced for senior management and CCAR committee processes. Identifies opportunities to enhance and improve ALM risk measurement and reporting processes. Work on ALM/QRM model improvements and enhancements. Support the validation of models, provide testing and analysis at the request of Model Risk Management. Conduct special projects and ad-hoc analyses/reporting as requested. Interact with Risk and Audit on CCAR related matters. May represent the Bank in interactions with applicable regulators. Interacts with key teams across the Firm including Balance Sheet Modeling, Interest-Rate Risk, OCI, RWA, Capital, as well as the SME LOBs. Cultivates relationships with peers in the businesses, Risk Management, Finance and Corporate Treasury to ensure efficient collection of data/model inputs. This position has direct reports, and the candidate will be managing a team of analysts. Qualifications Master's Degree/PhD degree in a quantitative discipline, including engineering, mathematics, statistics, economics etc. Minimum 8 years of experience in financial services industry. Experience with CCAR stress testing, interest rate risk management, liquidity stress testing, liquidity risk management, and/or asset-liability management within large complex financial organizations preferred. 3+ years of experience with Quantitative Risk Management (QRM) model with exposure to model development/implementation and reporting. Excellent technical documentation and verbal communication skills (ability to explain complex theoretical concepts in simple, easy-to-understand language). Proficient in Excel; Knowledge of VBA and SQL preferred. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon. EEO Statement: BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
04/25/2024
Full time
Overview The position is part of the Asset Liability Management (ALM) team within Corporate Treasury, focusing on CCAR Stress Testing. The role will contribute to the annual CCAR stress test execution, the mid-cycle stress test, as well as various projects throughout the year. The candidate will join a talented global team of Treasury personnel responsible for the company's asset and liability management, capital management, interest rate and liquidity risk management. The ALM-CCAR team is responsible for the FR Y-14A net interest income and the balance sheet projections for various scenarios. Collects financial data, forecast inputs/assumptions, and runs the model/analyses, execute CCAR stress testing and report the results. Performs attribution analysis, identifies key forecast drivers, and prepares presentations for senior management. Ensure the Balance Sheet Management (BSM) analytics model is functioning as expected, identifies, and troubleshoots any unexpected/unintuitive results. Reviews accuracy of reports and calculations performed by the team members. Ensures proper controls on the quality and integrity of reports produced for senior management and CCAR committee processes. Identifies opportunities to enhance and improve ALM risk measurement and reporting processes. Work on ALM/QRM model improvements and enhancements. Support the validation of models, provide testing and analysis at the request of Model Risk Management. Conduct special projects and ad-hoc analyses/reporting as requested. Interact with Risk and Audit on CCAR related matters. May represent the Bank in interactions with applicable regulators. Interacts with key teams across the Firm including Balance Sheet Modeling, Interest-Rate Risk, OCI, RWA, Capital, as well as the SME LOBs. Cultivates relationships with peers in the businesses, Risk Management, Finance and Corporate Treasury to ensure efficient collection of data/model inputs. This position has direct reports, and the candidate will be managing a team of analysts. Qualifications Master's Degree/PhD degree in a quantitative discipline, including engineering, mathematics, statistics, economics etc. Minimum 8 years of experience in financial services industry. Experience with CCAR stress testing, interest rate risk management, liquidity stress testing, liquidity risk management, and/or asset-liability management within large complex financial organizations preferred. 3+ years of experience with Quantitative Risk Management (QRM) model with exposure to model development/implementation and reporting. Excellent technical documentation and verbal communication skills (ability to explain complex theoretical concepts in simple, easy-to-understand language). Proficient in Excel; Knowledge of VBA and SQL preferred. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon. EEO Statement: BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
Purpose: At Floor & Decor, we serve our customers with excellent service, a safe shopping environment, inspirational displays, and a compelling shopping experience. We also build careers. We look for those who believe in helping the company succeed, serving our customers, and working together in a respectful, collaborative, and fun environment where every voice counts. Every associate is part of our success. The Senior Tax Analyst is responsible for ensuring timely and accurate monthly, quarterly, and annual income/franchise/Business Tangible Personal Property tax reporting in accordance with federal, state, and local laws. This includes compiling and analyzing financial accounting information, reconciling reports and financial data, and preparing balance sheet account reconciliations. The Senior Tax Analyst is also responsible for preparing the company's income tax provision in accordance with ASC 740 and working directly with the Senior Director of Tax to identify potential tax issues based on in-depth knowledge of the company, tax research, and changing tax laws. Scope of Responsibility Accumulates and analyzes financial accounting data in order to prepare and file federal, state, and local income/franchise tax returns, extensions, estimated tax payments, forecasts and financial accounting estimates of tax Reviews Business Tangible Personal Property Tax (BTPP) renditions prepared by third party vendor for accuracy and recommends quality improvement opportunities Prepares the company's income tax provision in accordance with ASC 740, supporting provision schedules, and related memoranda Completes balance sheet reconciliations and rollforwards in accordance with company policies Reviews tax filings for various reporting requirements (i.e. Form 8300) Proactively assists company external and internal auditors, as needed, to ensure an effective and efficient audit process Communicates with taxing jurisdictions, vendors, and other internal departments on their income/franchise/BTPP tax questions and resolves potential liability issues Works with the Senior Director of Tax on decisions, determinations, and positions based on an in-depth knowledge of the company, industry trends, tax research, and changing laws Essential Skills In-depth knowledge of accounting and tax principles and procedures to complete moderately complex assignments. Ability to research difficult tax topics, write position papers, and present to the Senior Director of Tax, Controller, and internal and external auditors Drive process improvements and develop systematic processes Ability to analyze, solve problems, and adapt to changing organizational and operational needs Excellent verbal and written communication skills Ability to provide excellent customer service to internal customers and partner with other functions to improve processes and create value Benefits & Rewards Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
04/25/2024
Full time
Purpose: At Floor & Decor, we serve our customers with excellent service, a safe shopping environment, inspirational displays, and a compelling shopping experience. We also build careers. We look for those who believe in helping the company succeed, serving our customers, and working together in a respectful, collaborative, and fun environment where every voice counts. Every associate is part of our success. The Senior Tax Analyst is responsible for ensuring timely and accurate monthly, quarterly, and annual income/franchise/Business Tangible Personal Property tax reporting in accordance with federal, state, and local laws. This includes compiling and analyzing financial accounting information, reconciling reports and financial data, and preparing balance sheet account reconciliations. The Senior Tax Analyst is also responsible for preparing the company's income tax provision in accordance with ASC 740 and working directly with the Senior Director of Tax to identify potential tax issues based on in-depth knowledge of the company, tax research, and changing tax laws. Scope of Responsibility Accumulates and analyzes financial accounting data in order to prepare and file federal, state, and local income/franchise tax returns, extensions, estimated tax payments, forecasts and financial accounting estimates of tax Reviews Business Tangible Personal Property Tax (BTPP) renditions prepared by third party vendor for accuracy and recommends quality improvement opportunities Prepares the company's income tax provision in accordance with ASC 740, supporting provision schedules, and related memoranda Completes balance sheet reconciliations and rollforwards in accordance with company policies Reviews tax filings for various reporting requirements (i.e. Form 8300) Proactively assists company external and internal auditors, as needed, to ensure an effective and efficient audit process Communicates with taxing jurisdictions, vendors, and other internal departments on their income/franchise/BTPP tax questions and resolves potential liability issues Works with the Senior Director of Tax on decisions, determinations, and positions based on an in-depth knowledge of the company, industry trends, tax research, and changing laws Essential Skills In-depth knowledge of accounting and tax principles and procedures to complete moderately complex assignments. Ability to research difficult tax topics, write position papers, and present to the Senior Director of Tax, Controller, and internal and external auditors Drive process improvements and develop systematic processes Ability to analyze, solve problems, and adapt to changing organizational and operational needs Excellent verbal and written communication skills Ability to provide excellent customer service to internal customers and partner with other functions to improve processes and create value Benefits & Rewards Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Fidelity TalentSource LLC
Merrimack, New Hampshire
Job Description: The Role As part of Fidelity s Investment Proxy Research Team (IPR), the Senior Proxy Operations Analyst will work closely with technical and business partners to prioritize and drive initiatives that will achieve department objectives. Responsibilities may include any of the following: contributing business leadership for multiple technology and business-only projects, contributing to annual regulatory filing of proxy votes (Form N-PX), performing vendor oversight tasks, developing/managing relationships with clients and business partners, onboarding/mentoring of new associates, and assuming responsibility for certain day-to-day operational activities. They will find opportunities and potential benefits, document requirements, collaborate with technical partners on solution design, and coordinate testing and implementation of new systems and processes. The role requires intellectual curiosity and problem-solving skills to identify potential opportunities to improve the process. Appropriate decision-making skills are required as individual becomes more experienced in the role. This candidate will be asked to work independently to resolve reoccurring problems and escalate more difficult issues. They will need to exercise superior judgment in keeping manager informed about day-to-day issues. The Expertise and Skills You Bring Bachelor s degree 5+ years Financial Services and/or project management experience Ability to work independently and collaboratively with all levels of staff, including management and other internal business partners Strong organizational skills with a proven ability to multi-task and manage multiple projects simultaneously A great teammate with good interpersonal skills and the ability to work collaboratively across departments Ability to prioritize and work under tight deadlines, strong time management skills Excellent verbal and written communication skills Demonstrated strong analytical skills, problem-solving abilities and attention to detail Working knowledge of business process to be able to effectively recommend solutions Ability to excel in a fast-paced, changing environment Advanced Microsoft Office and Sharepoint skills Working knowledge of Agile principles and methodology a plus The Team The IPR team is responsible for Fidelity s affiliated advisors proxy voting programs, including Fidelity Management and Research Company, Fidelity Institutional Asset Management, Strategic Advisers and other internal business partners. Program activities include vote execution, corporate governance research and analysis, portfolio company engagement, policy development and reporting responsibilities. Certifications: Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money. Join Us At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you ve always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3.
04/25/2024
Full time
Job Description: The Role As part of Fidelity s Investment Proxy Research Team (IPR), the Senior Proxy Operations Analyst will work closely with technical and business partners to prioritize and drive initiatives that will achieve department objectives. Responsibilities may include any of the following: contributing business leadership for multiple technology and business-only projects, contributing to annual regulatory filing of proxy votes (Form N-PX), performing vendor oversight tasks, developing/managing relationships with clients and business partners, onboarding/mentoring of new associates, and assuming responsibility for certain day-to-day operational activities. They will find opportunities and potential benefits, document requirements, collaborate with technical partners on solution design, and coordinate testing and implementation of new systems and processes. The role requires intellectual curiosity and problem-solving skills to identify potential opportunities to improve the process. Appropriate decision-making skills are required as individual becomes more experienced in the role. This candidate will be asked to work independently to resolve reoccurring problems and escalate more difficult issues. They will need to exercise superior judgment in keeping manager informed about day-to-day issues. The Expertise and Skills You Bring Bachelor s degree 5+ years Financial Services and/or project management experience Ability to work independently and collaboratively with all levels of staff, including management and other internal business partners Strong organizational skills with a proven ability to multi-task and manage multiple projects simultaneously A great teammate with good interpersonal skills and the ability to work collaboratively across departments Ability to prioritize and work under tight deadlines, strong time management skills Excellent verbal and written communication skills Demonstrated strong analytical skills, problem-solving abilities and attention to detail Working knowledge of business process to be able to effectively recommend solutions Ability to excel in a fast-paced, changing environment Advanced Microsoft Office and Sharepoint skills Working knowledge of Agile principles and methodology a plus The Team The IPR team is responsible for Fidelity s affiliated advisors proxy voting programs, including Fidelity Management and Research Company, Fidelity Institutional Asset Management, Strategic Advisers and other internal business partners. Program activities include vote execution, corporate governance research and analysis, portfolio company engagement, policy development and reporting responsibilities. Certifications: Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money. Join Us At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you ve always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3.
Job Description: The Role The Financial Analyst will be an integral part of the Fidelity Corporate Development Group team, supporting the Fidelity Corporate Development Group team in the valuation and due diligence process of potential acquisitions, strategic investments, divestitures and partnerships as well as assisting the Fidelity Corporate Development Group team with strategic evaluations of core and non-core businesses. Given the small size of the Corporate Development Group, this role offers young professionals the opportunity for an unusual amount of responsibility and the opportunity to interact with senior people across Fidelity. The Expertise and Skills You Bring Bachelor's degree Excellent research skills the ability to gather and synthesize materials on companies, products, industries and effectively communicate findings Advanced analytical, financial modeling and valuation skills Expertise in Microsoft Excel and PowerPoint Strong interpersonal, written, and oral communication skills Results-oriented, versatile and self-motivated Ability to work well independently and on a team The Team Fidelity Corporate Development Group is a multidisciplinary team that works with all of Fidelity s Business Units and levels of the organization to evaluate strategic opportunities which help the businesses grow their existing businesses or enter into new, tangential businesses. These opportunities include potential acquisitions, divestitures, strategic alliances, as well as business unit evaluations and reviews. Certifications: Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money. Join Us At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you ve always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3.
04/25/2024
Full time
Job Description: The Role The Financial Analyst will be an integral part of the Fidelity Corporate Development Group team, supporting the Fidelity Corporate Development Group team in the valuation and due diligence process of potential acquisitions, strategic investments, divestitures and partnerships as well as assisting the Fidelity Corporate Development Group team with strategic evaluations of core and non-core businesses. Given the small size of the Corporate Development Group, this role offers young professionals the opportunity for an unusual amount of responsibility and the opportunity to interact with senior people across Fidelity. The Expertise and Skills You Bring Bachelor's degree Excellent research skills the ability to gather and synthesize materials on companies, products, industries and effectively communicate findings Advanced analytical, financial modeling and valuation skills Expertise in Microsoft Excel and PowerPoint Strong interpersonal, written, and oral communication skills Results-oriented, versatile and self-motivated Ability to work well independently and on a team The Team Fidelity Corporate Development Group is a multidisciplinary team that works with all of Fidelity s Business Units and levels of the organization to evaluate strategic opportunities which help the businesses grow their existing businesses or enter into new, tangential businesses. These opportunities include potential acquisitions, divestitures, strategic alliances, as well as business unit evaluations and reviews. Certifications: Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money. Join Us At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you ve always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3.
A medium-sized financial institution that is growing quickly is seeking a Capital Management Lead to be involved in the preparation of the Capital-related sections of Comerica's annual Capital Plan, preparation of materials for the Capital Management Committee (CMC), and the monthly capital forecasting process. Location: Frisco, TX (2 days/week) Salary: Base up to $140K + bonus Visa sponsorship is NOT AVAILABLE Please send your updated resume to: Responsibilities: Prepares analysis and presentation materials for Board of Directors, executive level committees, and regulators as needed Assists senior analyst with forecasting current and future position of Parent Company Cash and Bank Dividend capacity; monitor daily cash. Assists senior department members with maintaining appropriate audit and controls, including secondary reviews. Reporting daily share repurchases and BOLI/COLI matters, performs ad-hoc analysis as required by senior management. Reading and interpreting regulation & formulating calculations. Capital Forecasting Model Runs the capital model on a regular basis including inputting actual results into the model. Assists senior analyst with model enhancements, maintenance, and documentation as needed. Capital Plan & Stress Testing Able to run the capital model for the Capital Plan scenarios. Prepares supporting materials and analysis for the annual capital plan. Produce specific materials for presentations to CMC, Board, and regulators. Qualifications: Bachelor's degree in finance or similar 4 years of relevant experience with capital forecasting, regulatory reporting, Bank financial analysis or Bank FP&A 4 years of experience in banking or financial services Advanced level Excel skills; proficient with other Microsoft Office applications Knowledge of S&P Global Markets Intelligence, Workiva, Workday, and other applications or ability to learn quickly
04/25/2024
Full time
A medium-sized financial institution that is growing quickly is seeking a Capital Management Lead to be involved in the preparation of the Capital-related sections of Comerica's annual Capital Plan, preparation of materials for the Capital Management Committee (CMC), and the monthly capital forecasting process. Location: Frisco, TX (2 days/week) Salary: Base up to $140K + bonus Visa sponsorship is NOT AVAILABLE Please send your updated resume to: Responsibilities: Prepares analysis and presentation materials for Board of Directors, executive level committees, and regulators as needed Assists senior analyst with forecasting current and future position of Parent Company Cash and Bank Dividend capacity; monitor daily cash. Assists senior department members with maintaining appropriate audit and controls, including secondary reviews. Reporting daily share repurchases and BOLI/COLI matters, performs ad-hoc analysis as required by senior management. Reading and interpreting regulation & formulating calculations. Capital Forecasting Model Runs the capital model on a regular basis including inputting actual results into the model. Assists senior analyst with model enhancements, maintenance, and documentation as needed. Capital Plan & Stress Testing Able to run the capital model for the Capital Plan scenarios. Prepares supporting materials and analysis for the annual capital plan. Produce specific materials for presentations to CMC, Board, and regulators. Qualifications: Bachelor's degree in finance or similar 4 years of relevant experience with capital forecasting, regulatory reporting, Bank financial analysis or Bank FP&A 4 years of experience in banking or financial services Advanced level Excel skills; proficient with other Microsoft Office applications Knowledge of S&P Global Markets Intelligence, Workiva, Workday, and other applications or ability to learn quickly
Why USAA? Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst Senior, you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). You will develop and delivers on-boarding contact center scheduling training to management and contact center employees. Real Time Analyst Senior builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors call center patterns to plan and execute on productivity and key performance indicators. The hiring leader for this position will only consider qualified onsite internal candidates in the office locations indicated below. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Involved in the larger scale strategy for Bank Omni intraday performance (Expert level knowledge of business strategy, deep understanding of changes and impacts to performance and executing RTM strategy in support, advising, and educating peers) Services as a resource to team members on escalated issues and/or complex matters Subject Matter Expert on Contact Center Real Time Management to feed business decisions in support Member Service efficiencies Identify performance trends and develop solutions to remediate. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 3 years of experience in workforce management within a contact center environment. Advanced knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Advanced knowledge and experience with workforce management tools and software such as Verint, IEX and Aspect. Strong relationship skills, verbal and written communication and ability to identify root cause / solutions. Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment. Process documentation and mapping experience Knowledge or experience with Compliance/Risk management. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/25/2024
Full time
Why USAA? Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst Senior, you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). You will develop and delivers on-boarding contact center scheduling training to management and contact center employees. Real Time Analyst Senior builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors call center patterns to plan and execute on productivity and key performance indicators. The hiring leader for this position will only consider qualified onsite internal candidates in the office locations indicated below. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Involved in the larger scale strategy for Bank Omni intraday performance (Expert level knowledge of business strategy, deep understanding of changes and impacts to performance and executing RTM strategy in support, advising, and educating peers) Services as a resource to team members on escalated issues and/or complex matters Subject Matter Expert on Contact Center Real Time Management to feed business decisions in support Member Service efficiencies Identify performance trends and develop solutions to remediate. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 3 years of experience in workforce management within a contact center environment. Advanced knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Advanced knowledge and experience with workforce management tools and software such as Verint, IEX and Aspect. Strong relationship skills, verbal and written communication and ability to identify root cause / solutions. Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment. Process documentation and mapping experience Knowledge or experience with Compliance/Risk management. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst Senior, you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). You will develop and delivers on-boarding contact center scheduling training to management and contact center employees. Real Time Analyst Senior builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors call center patterns to plan and execute on productivity and key performance indicators. The hiring leader for this position will only consider qualified onsite internal candidates in the office locations indicated below. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Involved in the larger scale strategy for Bank Omni intraday performance (Expert level knowledge of business strategy, deep understanding of changes and impacts to performance and executing RTM strategy in support, advising, and educating peers) Services as a resource to team members on escalated issues and/or complex matters Subject Matter Expert on Contact Center Real Time Management to feed business decisions in support Member Service efficiencies Identify performance trends and develop solutions to remediate. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 3 years of experience in workforce management within a contact center environment. Advanced knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Advanced knowledge and experience with workforce management tools and software such as Verint, IEX and Aspect. Strong relationship skills, verbal and written communication and ability to identify root cause / solutions. Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment. Process documentation and mapping experience Knowledge or experience with Compliance/Risk management. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/25/2024
Full time
Why USAA? Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst Senior, you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). You will develop and delivers on-boarding contact center scheduling training to management and contact center employees. Real Time Analyst Senior builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors call center patterns to plan and execute on productivity and key performance indicators. The hiring leader for this position will only consider qualified onsite internal candidates in the office locations indicated below. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Involved in the larger scale strategy for Bank Omni intraday performance (Expert level knowledge of business strategy, deep understanding of changes and impacts to performance and executing RTM strategy in support, advising, and educating peers) Services as a resource to team members on escalated issues and/or complex matters Subject Matter Expert on Contact Center Real Time Management to feed business decisions in support Member Service efficiencies Identify performance trends and develop solutions to remediate. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 3 years of experience in workforce management within a contact center environment. Advanced knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Advanced knowledge and experience with workforce management tools and software such as Verint, IEX and Aspect. Strong relationship skills, verbal and written communication and ability to identify root cause / solutions. Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment. Process documentation and mapping experience Knowledge or experience with Compliance/Risk management. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst Senior, you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). You will develop and delivers on-boarding contact center scheduling training to management and contact center employees. Real Time Analyst Senior builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors call center patterns to plan and execute on productivity and key performance indicators. The hiring leader for this position will only consider qualified onsite internal candidates in the office locations indicated below. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Involved in the larger scale strategy for Bank Omni intraday performance (Expert level knowledge of business strategy, deep understanding of changes and impacts to performance and executing RTM strategy in support, advising, and educating peers) Services as a resource to team members on escalated issues and/or complex matters Subject Matter Expert on Contact Center Real Time Management to feed business decisions in support Member Service efficiencies Identify performance trends and develop solutions to remediate. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 3 years of experience in workforce management within a contact center environment. Advanced knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Advanced knowledge and experience with workforce management tools and software such as Verint, IEX and Aspect. Strong relationship skills, verbal and written communication and ability to identify root cause / solutions. Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment. Process documentation and mapping experience Knowledge or experience with Compliance/Risk management. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/25/2024
Full time
Why USAA? Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst Senior, you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). You will develop and delivers on-boarding contact center scheduling training to management and contact center employees. Real Time Analyst Senior builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors call center patterns to plan and execute on productivity and key performance indicators. The hiring leader for this position will only consider qualified onsite internal candidates in the office locations indicated below. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Involved in the larger scale strategy for Bank Omni intraday performance (Expert level knowledge of business strategy, deep understanding of changes and impacts to performance and executing RTM strategy in support, advising, and educating peers) Services as a resource to team members on escalated issues and/or complex matters Subject Matter Expert on Contact Center Real Time Management to feed business decisions in support Member Service efficiencies Identify performance trends and develop solutions to remediate. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 3 years of experience in workforce management within a contact center environment. Advanced knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Advanced knowledge and experience with workforce management tools and software such as Verint, IEX and Aspect. Strong relationship skills, verbal and written communication and ability to identify root cause / solutions. Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment. Process documentation and mapping experience Knowledge or experience with Compliance/Risk management. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Location: On site, Mobile, AL Summary The Portfolio Manager assists in the assessment of risk and management of the Bank's loan portfolio by providing analytical and credit oversight and is responsible for the annual review, renewal, loan covenant compliance reviews and financial collection process within assigned loan portfolio. Partners with Relationship Managers to grow and develop a high quality and profitable loan portfolio. Key Responsibilities Include Evaluates pertinent information to determine risk rating and whether a prospect and/or existing credit is an acceptable risk; identifies credit risk trends at the customer and portfolio level; notifies manager of risk changes. Partners with Relationship Managers to meet with current and prospective clients to understand the specific customer requirements and needs. Collect appropriate financial data and information to ensure an accurate risk assessment and thorough underwriting. Answer client questions; ensure all data is accurate for loan underwriting. Analyze global cash flow for commercial and individual prospects, borrowers and guarantors to identify financial condition, profitability, repayment ability, operating trends, financial support of credit and other various financial indicators. Prepares all required financial spreads, Credit Presentation Sheets, Narrative, Relationship Summary, and prepares packages for approval on all new and existing credits. Assist in the pricing and structure of new loans and renewals. Coordinates closing and booking events. Monitors industry trends and analyze specific industry trend data to identify potential areas of risk. Completes, passes and maintains an up to date status for all positional and company required compliance and regulatory courses by assigned due date(s). Performs all other duties as assigned Qualifications Include Bachelors Degree in business, accounting, or finance (Master's preferred) At least 7 years of commercial credit experience required (as credit analyst, underwriter, portfolio manager or similar position) Microsoft Office suite About Us First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately 7,300 associates and 418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Corporate Diversity Commitment: We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do. Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
04/25/2024
Full time
Location: On site, Mobile, AL Summary The Portfolio Manager assists in the assessment of risk and management of the Bank's loan portfolio by providing analytical and credit oversight and is responsible for the annual review, renewal, loan covenant compliance reviews and financial collection process within assigned loan portfolio. Partners with Relationship Managers to grow and develop a high quality and profitable loan portfolio. Key Responsibilities Include Evaluates pertinent information to determine risk rating and whether a prospect and/or existing credit is an acceptable risk; identifies credit risk trends at the customer and portfolio level; notifies manager of risk changes. Partners with Relationship Managers to meet with current and prospective clients to understand the specific customer requirements and needs. Collect appropriate financial data and information to ensure an accurate risk assessment and thorough underwriting. Answer client questions; ensure all data is accurate for loan underwriting. Analyze global cash flow for commercial and individual prospects, borrowers and guarantors to identify financial condition, profitability, repayment ability, operating trends, financial support of credit and other various financial indicators. Prepares all required financial spreads, Credit Presentation Sheets, Narrative, Relationship Summary, and prepares packages for approval on all new and existing credits. Assist in the pricing and structure of new loans and renewals. Coordinates closing and booking events. Monitors industry trends and analyze specific industry trend data to identify potential areas of risk. Completes, passes and maintains an up to date status for all positional and company required compliance and regulatory courses by assigned due date(s). Performs all other duties as assigned Qualifications Include Bachelors Degree in business, accounting, or finance (Master's preferred) At least 7 years of commercial credit experience required (as credit analyst, underwriter, portfolio manager or similar position) Microsoft Office suite About Us First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately 7,300 associates and 418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Corporate Diversity Commitment: We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do. Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Why USAA? Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst Senior, you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). You will develop and delivers on-boarding contact center scheduling training to management and contact center employees. Real Time Analyst Senior builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors call center patterns to plan and execute on productivity and key performance indicators. The hiring leader for this position will only consider qualified onsite internal candidates in the office locations indicated below. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Involved in the larger scale strategy for Bank Omni intraday performance (Expert level knowledge of business strategy, deep understanding of changes and impacts to performance and executing RTM strategy in support, advising, and educating peers) Services as a resource to team members on escalated issues and/or complex matters Subject Matter Expert on Contact Center Real Time Management to feed business decisions in support Member Service efficiencies Identify performance trends and develop solutions to remediate. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 3 years of experience in workforce management within a contact center environment. Advanced knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Advanced knowledge and experience with workforce management tools and software such as Verint, IEX and Aspect. Strong relationship skills, verbal and written communication and ability to identify root cause / solutions. Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment. Process documentation and mapping experience Knowledge or experience with Compliance/Risk management. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/25/2024
Full time
Why USAA? Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst Senior, you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). You will develop and delivers on-boarding contact center scheduling training to management and contact center employees. Real Time Analyst Senior builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors call center patterns to plan and execute on productivity and key performance indicators. The hiring leader for this position will only consider qualified onsite internal candidates in the office locations indicated below. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Involved in the larger scale strategy for Bank Omni intraday performance (Expert level knowledge of business strategy, deep understanding of changes and impacts to performance and executing RTM strategy in support, advising, and educating peers) Services as a resource to team members on escalated issues and/or complex matters Subject Matter Expert on Contact Center Real Time Management to feed business decisions in support Member Service efficiencies Identify performance trends and develop solutions to remediate. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 3 years of experience in workforce management within a contact center environment. Advanced knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Advanced knowledge and experience with workforce management tools and software such as Verint, IEX and Aspect. Strong relationship skills, verbal and written communication and ability to identify root cause / solutions. Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment. Process documentation and mapping experience Knowledge or experience with Compliance/Risk management. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst Senior, you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). You will develop and delivers on-boarding contact center scheduling training to management and contact center employees. Real Time Analyst Senior builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors call center patterns to plan and execute on productivity and key performance indicators. The hiring leader for this position will only consider qualified onsite internal candidates in the office locations indicated below. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Involved in the larger scale strategy for Bank Omni intraday performance (Expert level knowledge of business strategy, deep understanding of changes and impacts to performance and executing RTM strategy in support, advising, and educating peers) Services as a resource to team members on escalated issues and/or complex matters Subject Matter Expert on Contact Center Real Time Management to feed business decisions in support Member Service efficiencies Identify performance trends and develop solutions to remediate. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 3 years of experience in workforce management within a contact center environment. Advanced knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Advanced knowledge and experience with workforce management tools and software such as Verint, IEX and Aspect. Strong relationship skills, verbal and written communication and ability to identify root cause / solutions. Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment. Process documentation and mapping experience Knowledge or experience with Compliance/Risk management. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/25/2024
Full time
Why USAA? Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst Senior, you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). You will develop and delivers on-boarding contact center scheduling training to management and contact center employees. Real Time Analyst Senior builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors call center patterns to plan and execute on productivity and key performance indicators. The hiring leader for this position will only consider qualified onsite internal candidates in the office locations indicated below. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Involved in the larger scale strategy for Bank Omni intraday performance (Expert level knowledge of business strategy, deep understanding of changes and impacts to performance and executing RTM strategy in support, advising, and educating peers) Services as a resource to team members on escalated issues and/or complex matters Subject Matter Expert on Contact Center Real Time Management to feed business decisions in support Member Service efficiencies Identify performance trends and develop solutions to remediate. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 3 years of experience in workforce management within a contact center environment. Advanced knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Advanced knowledge and experience with workforce management tools and software such as Verint, IEX and Aspect. Strong relationship skills, verbal and written communication and ability to identify root cause / solutions. Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment. Process documentation and mapping experience Knowledge or experience with Compliance/Risk management. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst Senior, you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). You will develop and delivers on-boarding contact center scheduling training to management and contact center employees. Real Time Analyst Senior builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors call center patterns to plan and execute on productivity and key performance indicators. The hiring leader for this position will only consider qualified onsite internal candidates in the office locations indicated below. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Involved in the larger scale strategy for Bank Omni intraday performance (Expert level knowledge of business strategy, deep understanding of changes and impacts to performance and executing RTM strategy in support, advising, and educating peers) Services as a resource to team members on escalated issues and/or complex matters Subject Matter Expert on Contact Center Real Time Management to feed business decisions in support Member Service efficiencies Identify performance trends and develop solutions to remediate. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 3 years of experience in workforce management within a contact center environment. Advanced knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Advanced knowledge and experience with workforce management tools and software such as Verint, IEX and Aspect. Strong relationship skills, verbal and written communication and ability to identify root cause / solutions. Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment. Process documentation and mapping experience Knowledge or experience with Compliance/Risk management. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/25/2024
Full time
Why USAA? Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst Senior, you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). You will develop and delivers on-boarding contact center scheduling training to management and contact center employees. Real Time Analyst Senior builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors call center patterns to plan and execute on productivity and key performance indicators. The hiring leader for this position will only consider qualified onsite internal candidates in the office locations indicated below. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Involved in the larger scale strategy for Bank Omni intraday performance (Expert level knowledge of business strategy, deep understanding of changes and impacts to performance and executing RTM strategy in support, advising, and educating peers) Services as a resource to team members on escalated issues and/or complex matters Subject Matter Expert on Contact Center Real Time Management to feed business decisions in support Member Service efficiencies Identify performance trends and develop solutions to remediate. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 3 years of experience in workforce management within a contact center environment. Advanced knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Advanced knowledge and experience with workforce management tools and software such as Verint, IEX and Aspect. Strong relationship skills, verbal and written communication and ability to identify root cause / solutions. Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment. Process documentation and mapping experience Knowledge or experience with Compliance/Risk management. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst Senior, you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). You will develop and delivers on-boarding contact center scheduling training to management and contact center employees. Real Time Analyst Senior builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors call center patterns to plan and execute on productivity and key performance indicators. The hiring leader for this position will only consider qualified onsite internal candidates in the office locations indicated below. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Involved in the larger scale strategy for Bank Omni intraday performance (Expert level knowledge of business strategy, deep understanding of changes and impacts to performance and executing RTM strategy in support, advising, and educating peers) Services as a resource to team members on escalated issues and/or complex matters Subject Matter Expert on Contact Center Real Time Management to feed business decisions in support Member Service efficiencies Identify performance trends and develop solutions to remediate. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 3 years of experience in workforce management within a contact center environment. Advanced knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Advanced knowledge and experience with workforce management tools and software such as Verint, IEX and Aspect. Strong relationship skills, verbal and written communication and ability to identify root cause / solutions. Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment. Process documentation and mapping experience Knowledge or experience with Compliance/Risk management. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/25/2024
Full time
Why USAA? Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst Senior, you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). You will develop and delivers on-boarding contact center scheduling training to management and contact center employees. Real Time Analyst Senior builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors call center patterns to plan and execute on productivity and key performance indicators. The hiring leader for this position will only consider qualified onsite internal candidates in the office locations indicated below. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Involved in the larger scale strategy for Bank Omni intraday performance (Expert level knowledge of business strategy, deep understanding of changes and impacts to performance and executing RTM strategy in support, advising, and educating peers) Services as a resource to team members on escalated issues and/or complex matters Subject Matter Expert on Contact Center Real Time Management to feed business decisions in support Member Service efficiencies Identify performance trends and develop solutions to remediate. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 3 years of experience in workforce management within a contact center environment. Advanced knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Advanced knowledge and experience with workforce management tools and software such as Verint, IEX and Aspect. Strong relationship skills, verbal and written communication and ability to identify root cause / solutions. Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment. Process documentation and mapping experience Knowledge or experience with Compliance/Risk management. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst Senior, you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). You will develop and delivers on-boarding contact center scheduling training to management and contact center employees. Real Time Analyst Senior builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors call center patterns to plan and execute on productivity and key performance indicators. The hiring leader for this position will only consider qualified onsite internal candidates in the office locations indicated below. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Involved in the larger scale strategy for Bank Omni intraday performance (Expert level knowledge of business strategy, deep understanding of changes and impacts to performance and executing RTM strategy in support, advising, and educating peers) Services as a resource to team members on escalated issues and/or complex matters Subject Matter Expert on Contact Center Real Time Management to feed business decisions in support Member Service efficiencies Identify performance trends and develop solutions to remediate. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 3 years of experience in workforce management within a contact center environment. Advanced knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Advanced knowledge and experience with workforce management tools and software such as Verint, IEX and Aspect. Strong relationship skills, verbal and written communication and ability to identify root cause / solutions. Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment. Process documentation and mapping experience Knowledge or experience with Compliance/Risk management. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/25/2024
Full time
Why USAA? Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst Senior, you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). You will develop and delivers on-boarding contact center scheduling training to management and contact center employees. Real Time Analyst Senior builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors call center patterns to plan and execute on productivity and key performance indicators. The hiring leader for this position will only consider qualified onsite internal candidates in the office locations indicated below. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Involved in the larger scale strategy for Bank Omni intraday performance (Expert level knowledge of business strategy, deep understanding of changes and impacts to performance and executing RTM strategy in support, advising, and educating peers) Services as a resource to team members on escalated issues and/or complex matters Subject Matter Expert on Contact Center Real Time Management to feed business decisions in support Member Service efficiencies Identify performance trends and develop solutions to remediate. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 3 years of experience in workforce management within a contact center environment. Advanced knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Advanced knowledge and experience with workforce management tools and software such as Verint, IEX and Aspect. Strong relationship skills, verbal and written communication and ability to identify root cause / solutions. Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment. Process documentation and mapping experience Knowledge or experience with Compliance/Risk management. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst Senior, you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). You will develop and delivers on-boarding contact center scheduling training to management and contact center employees. Real Time Analyst Senior builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors call center patterns to plan and execute on productivity and key performance indicators. The hiring leader for this position will only consider qualified onsite internal candidates in the office locations indicated below. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Involved in the larger scale strategy for Bank Omni intraday performance (Expert level knowledge of business strategy, deep understanding of changes and impacts to performance and executing RTM strategy in support, advising, and educating peers) Services as a resource to team members on escalated issues and/or complex matters Subject Matter Expert on Contact Center Real Time Management to feed business decisions in support Member Service efficiencies Identify performance trends and develop solutions to remediate. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 3 years of experience in workforce management within a contact center environment. Advanced knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Advanced knowledge and experience with workforce management tools and software such as Verint, IEX and Aspect. Strong relationship skills, verbal and written communication and ability to identify root cause / solutions. Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment. Process documentation and mapping experience Knowledge or experience with Compliance/Risk management. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/25/2024
Full time
Why USAA? Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst Senior, you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). You will develop and delivers on-boarding contact center scheduling training to management and contact center employees. Real Time Analyst Senior builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors call center patterns to plan and execute on productivity and key performance indicators. The hiring leader for this position will only consider qualified onsite internal candidates in the office locations indicated below. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Involved in the larger scale strategy for Bank Omni intraday performance (Expert level knowledge of business strategy, deep understanding of changes and impacts to performance and executing RTM strategy in support, advising, and educating peers) Services as a resource to team members on escalated issues and/or complex matters Subject Matter Expert on Contact Center Real Time Management to feed business decisions in support Member Service efficiencies Identify performance trends and develop solutions to remediate. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 3 years of experience in workforce management within a contact center environment. Advanced knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Advanced knowledge and experience with workforce management tools and software such as Verint, IEX and Aspect. Strong relationship skills, verbal and written communication and ability to identify root cause / solutions. Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment. Process documentation and mapping experience Knowledge or experience with Compliance/Risk management. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst Senior, you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). You will develop and delivers on-boarding contact center scheduling training to management and contact center employees. Real Time Analyst Senior builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors call center patterns to plan and execute on productivity and key performance indicators. The hiring leader for this position will only consider qualified onsite internal candidates in the office locations indicated below. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Involved in the larger scale strategy for Bank Omni intraday performance (Expert level knowledge of business strategy, deep understanding of changes and impacts to performance and executing RTM strategy in support, advising, and educating peers) Services as a resource to team members on escalated issues and/or complex matters Subject Matter Expert on Contact Center Real Time Management to feed business decisions in support Member Service efficiencies Identify performance trends and develop solutions to remediate. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 3 years of experience in workforce management within a contact center environment. Advanced knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Advanced knowledge and experience with workforce management tools and software such as Verint, IEX and Aspect. Strong relationship skills, verbal and written communication and ability to identify root cause / solutions. Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment. Process documentation and mapping experience Knowledge or experience with Compliance/Risk management. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/25/2024
Full time
Why USAA? Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst Senior, you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). You will develop and delivers on-boarding contact center scheduling training to management and contact center employees. Real Time Analyst Senior builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors call center patterns to plan and execute on productivity and key performance indicators. The hiring leader for this position will only consider qualified onsite internal candidates in the office locations indicated below. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Involved in the larger scale strategy for Bank Omni intraday performance (Expert level knowledge of business strategy, deep understanding of changes and impacts to performance and executing RTM strategy in support, advising, and educating peers) Services as a resource to team members on escalated issues and/or complex matters Subject Matter Expert on Contact Center Real Time Management to feed business decisions in support Member Service efficiencies Identify performance trends and develop solutions to remediate. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 3 years of experience in workforce management within a contact center environment. Advanced knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Advanced knowledge and experience with workforce management tools and software such as Verint, IEX and Aspect. Strong relationship skills, verbal and written communication and ability to identify root cause / solutions. Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment. Process documentation and mapping experience Knowledge or experience with Compliance/Risk management. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.