Occidental is an international energy company with assets primarily in the United States, Middle East and North Africa. We are one of the largest oil producers in the U.S., including a leading producer in the Permian and DJ basins, and offshore Gulf of Mexico. Our midstream and marketing segment provides flow assurance and maximizes the value of our oil and gas. Our chemical subsidiary OxyChem manufactures the building blocks for life-enhancing products. Our Oxy Low Carbon Ventures subsidiary is advancing leading-edge technologies and business solutions that economically grow our business while reducing emissions. We are committed to using our global leadership in carbon management to advance a lower-carbon world. Visit for more information. Occidental strives to attract and retain talented employees by investing in their professional development and providing rewarding opportunities for personal growth. Our goal is to meet the highest employer standards by ensuring the health and safety of our employees, protecting the environment and positively impacting our communities where we do business. Our greatest asset has been, and will continue to be, our people. We are looking for an experienced and motivated individual to fill the position HSE Ops Specialist in our US Onshore Resources & Carbon Management (ORCM), HSE group at our Andrews, TX operation. HSE Specialists are critical members of Oxy's integrated team since the foundation of Oxy's business. The primary objective for this position is to support and implement, occupational health, safety, and environment issues for a local operating area and/or Business Unit, integrating HSE practices and performance standards into daily operations and cross-functional teams and providing quality support and advice to the various Company Divisions for activities carried out by or on behalf of the Company. Roles & Responsibilities: Responsible for communicating and applying federal, state, local and company HSE policies in addition to requirements within operations. Develop and implement new and existing programs designed to promote improved HSE performance, annual maintenance of occupational health and technical safety programs, emergency response planning, audits, and assessments. Record keeping, internal and external reporting, development of written reports. Conduct / Lead investigations, root cause analysis and implement corrective actions. Provide HSE training and support to operations field personnel. Ensure inspection routines are implemented for all HSE equipment in the plant and field. Lead/present/facilitate key health and safety topics at employee and contractor engagement forums, meetings, and roundtables. Champion the implementation of safe work systems within the asset, including energy isolation, hot work, confined space entry, ground disturbance, line breaking and electrical work. Champion safety campaigns based on HSE trends (leading/lagging KPIs) and analysis of incidents. Mentor/coach other team HSE professionals to increase HSE technical competency. Support the Contractor Management Program initiatives, including audits, field assessments, observations, and investigation review. Education: A bachelor's degree in safety, health, environmental, fire protection, technical, scientific, or related engineering field is preferred. Professional/Technical Knowledge: Demonstrates a thorough working knowledge and application of HSE principles. Demonstrates sound working knowledge of oil field operations. Demonstrates a thorough working knowledge of investigation procedures and incident reporting. Demonstrates a thorough working knowledge of HSE equipment standards; capable of inspecting all HSE equipment for plant and field operations. Demonstrates a thorough working knowledge of HSE activities including confined space entry, hot work, lock-out/tag-out, and other safe work permits. Demonstrates a working knowledge of environmental standards. Provides HSE training and support for plant/field personnel in addition to third party contractors; leads safety orientations. Demonstrates thorough understanding of HSE policies and company programs by assisting assets or groups in implementation of the developed HSE programs and controls. Minimal supervision required. Participates in HAZOPs, PHAs, and risk assessments. Participates in PSSRs and MOC reviews. Valid driver's license and excellent driving record. Professional/Technical Qualifications/Licenses/Certifications: Obtained HSE-related certifications, such as CSP, CFPS, OHST, CHST, ASP, CSHO - Preferred. Demonstrated self-development activities - continued education, participation in special projects etc. - Desired. Skills & Competencies: Bilingual languages - preferred (Spanish) Thorough knowledge of company HSE Software (Intelex, SAP) Prepares logical, technically supported communications, recommendations, and reports. Represents large asset business issues effectively with contractors, vendors, partners, and external group. Actively participates in local HSE professional Industry working groups (ASSP, STEPS, Safety Coalitions). Proven ability to mentor HSE peers. Subject matter expert in HSE functional programs. Occidental is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, marital status, political preference, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Recruitment Fraud It has come to our attention various individuals and/or organizations are contacting people falsely pretending to recruit on behalf of Oxy. Please be aware that these recruiting scams and communications do not originate nor are they associated with our recruitment process. Oxy does not charge a fee at any stage of the recruiting process. We will never: Ask you to pay for applications, interviews, meetings, processing, training or for any other fees Use recruiting or placement agencies that charge candidates an advance fee of any kind or Request personal information such as passport and bank account details at an early stage of our recruitment process. We recommend against responding to unsolicited business propositions or offers from people you don't know. Do not disclose your personal or financial details. If you believe you have been the victim of a recruiting scam, please contact your local police department.
04/22/2024
Full time
Occidental is an international energy company with assets primarily in the United States, Middle East and North Africa. We are one of the largest oil producers in the U.S., including a leading producer in the Permian and DJ basins, and offshore Gulf of Mexico. Our midstream and marketing segment provides flow assurance and maximizes the value of our oil and gas. Our chemical subsidiary OxyChem manufactures the building blocks for life-enhancing products. Our Oxy Low Carbon Ventures subsidiary is advancing leading-edge technologies and business solutions that economically grow our business while reducing emissions. We are committed to using our global leadership in carbon management to advance a lower-carbon world. Visit for more information. Occidental strives to attract and retain talented employees by investing in their professional development and providing rewarding opportunities for personal growth. Our goal is to meet the highest employer standards by ensuring the health and safety of our employees, protecting the environment and positively impacting our communities where we do business. Our greatest asset has been, and will continue to be, our people. We are looking for an experienced and motivated individual to fill the position HSE Ops Specialist in our US Onshore Resources & Carbon Management (ORCM), HSE group at our Andrews, TX operation. HSE Specialists are critical members of Oxy's integrated team since the foundation of Oxy's business. The primary objective for this position is to support and implement, occupational health, safety, and environment issues for a local operating area and/or Business Unit, integrating HSE practices and performance standards into daily operations and cross-functional teams and providing quality support and advice to the various Company Divisions for activities carried out by or on behalf of the Company. Roles & Responsibilities: Responsible for communicating and applying federal, state, local and company HSE policies in addition to requirements within operations. Develop and implement new and existing programs designed to promote improved HSE performance, annual maintenance of occupational health and technical safety programs, emergency response planning, audits, and assessments. Record keeping, internal and external reporting, development of written reports. Conduct / Lead investigations, root cause analysis and implement corrective actions. Provide HSE training and support to operations field personnel. Ensure inspection routines are implemented for all HSE equipment in the plant and field. Lead/present/facilitate key health and safety topics at employee and contractor engagement forums, meetings, and roundtables. Champion the implementation of safe work systems within the asset, including energy isolation, hot work, confined space entry, ground disturbance, line breaking and electrical work. Champion safety campaigns based on HSE trends (leading/lagging KPIs) and analysis of incidents. Mentor/coach other team HSE professionals to increase HSE technical competency. Support the Contractor Management Program initiatives, including audits, field assessments, observations, and investigation review. Education: A bachelor's degree in safety, health, environmental, fire protection, technical, scientific, or related engineering field is preferred. Professional/Technical Knowledge: Demonstrates a thorough working knowledge and application of HSE principles. Demonstrates sound working knowledge of oil field operations. Demonstrates a thorough working knowledge of investigation procedures and incident reporting. Demonstrates a thorough working knowledge of HSE equipment standards; capable of inspecting all HSE equipment for plant and field operations. Demonstrates a thorough working knowledge of HSE activities including confined space entry, hot work, lock-out/tag-out, and other safe work permits. Demonstrates a working knowledge of environmental standards. Provides HSE training and support for plant/field personnel in addition to third party contractors; leads safety orientations. Demonstrates thorough understanding of HSE policies and company programs by assisting assets or groups in implementation of the developed HSE programs and controls. Minimal supervision required. Participates in HAZOPs, PHAs, and risk assessments. Participates in PSSRs and MOC reviews. Valid driver's license and excellent driving record. Professional/Technical Qualifications/Licenses/Certifications: Obtained HSE-related certifications, such as CSP, CFPS, OHST, CHST, ASP, CSHO - Preferred. Demonstrated self-development activities - continued education, participation in special projects etc. - Desired. Skills & Competencies: Bilingual languages - preferred (Spanish) Thorough knowledge of company HSE Software (Intelex, SAP) Prepares logical, technically supported communications, recommendations, and reports. Represents large asset business issues effectively with contractors, vendors, partners, and external group. Actively participates in local HSE professional Industry working groups (ASSP, STEPS, Safety Coalitions). Proven ability to mentor HSE peers. Subject matter expert in HSE functional programs. Occidental is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, marital status, political preference, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Recruitment Fraud It has come to our attention various individuals and/or organizations are contacting people falsely pretending to recruit on behalf of Oxy. Please be aware that these recruiting scams and communications do not originate nor are they associated with our recruitment process. Oxy does not charge a fee at any stage of the recruiting process. We will never: Ask you to pay for applications, interviews, meetings, processing, training or for any other fees Use recruiting or placement agencies that charge candidates an advance fee of any kind or Request personal information such as passport and bank account details at an early stage of our recruitment process. We recommend against responding to unsolicited business propositions or offers from people you don't know. Do not disclose your personal or financial details. If you believe you have been the victim of a recruiting scam, please contact your local police department.
Title: Specialist HSE Ops Location: United States-Texas-Snyder Other Locations: Description Occidental is an international energy company with assets primarily in the United States, Middle East and North Africa. We are one of the largest oil producers in the U.S., including a leading producer in the Permian and DJ basins, and offshore Gulf of Mexico. Our midstream and marketing segment provides flow assurance and maximizes the value of our oil and gas. Our chemical subsidiary OxyChem manufactures the building blocks for life-enhancing products. Our Oxy Low Carbon Ventures subsidiary is advancing leading-edge technologies and business solutions that economically grow our business while reducing emissions. We are committed to using our global leadership in carbon management to advance a lower-carbon world. Visit for more information. Occidental strives to attract and retain talented employees by investing in their professional development and providing rewarding opportunities for personal growth. Our goal is to meet the highest employer standards by ensuring the health and safety of our employees, protecting the environment and positively impacting our communities where we do business. Our greatest asset has been, and will continue to be, our people. We are looking for an experienced and motivated individual to fill the position HSE Ops Specialist in our US Onshore Resources & Carbon Management (ORCM), HSE group at our Andrews, TX operation. HSE Specialists are critical members of Oxy's integrated team since the foundation of Oxy's business. The primary objective for this position is to support and implement, occupational health, safety, and environment issues for a local operating area and/or Business Unit, integrating HSE practices and performance standards into daily operations and cross-functional teams and providing quality support and advice to the various Company Divisions for activities carried out by or on behalf of the Company. Roles & Responsibilities: Responsible for communicating and applying federal, state, local and company HSE policies in addition to requirements within operations. Develop and implement new and existing programs designed to promote improved HSE performance, annual maintenance of occupational health and technical safety programs, emergency response planning, audits, and assessments. Record keeping, internal and external reporting, development of written reports. Conduct / Lead investigations, root cause analysis and implement corrective actions. Provide HSE training and support to operations field personnel. Ensure inspection routines are implemented for all HSE equipment in the plant and field. Lead/present/facilitate key health and safety topics at employee and contractor engagement forums, meetings, and roundtables. Champion the implementation of safe work systems within the asset, including energy isolation, hot work, confined space entry, ground disturbance, line breaking and electrical work. Champion safety campaigns based on HSE trends (leading/lagging KPIs) and analysis of incidents. Mentor/coach other team HSE professionals to increase HSE technical competency. Support the Contractor Management Program initiatives, including audits, field assessments, observations, and investigation review. Qualifications Education: A bachelor's degree in safety, health, environmental, fire protection, technical, scientific, or related engineering field is preferred. Professional/Technical Knowledge: Demonstrates a thorough working knowledge and application of HSE principles. Demonstrates sound working knowledge of oil field operations. Demonstrates a thorough working knowledge of investigation procedures and incident reporting. Demonstrates a thorough working knowledge of HSE equipment standards; capable of inspecting all HSE equipment for plant and field operations. Demonstrates a thorough working knowledge of HSE activities including confined space entry, hot work, lock-out/tag-out, and other safe work permits. Demonstrates a working knowledge of environmental standards. Provides HSE training and support for plant/field personnel in addition to third party contractors; leads safety orientations. Demonstrates thorough understanding of HSE policies and company programs by assisting assets or groups in implementation of the developed HSE programs and controls. Minimal supervision required. Participates in HAZOPs, PHAs, and risk assessments. Participates in PSSRs and MOC reviews. Valid driver's license and excellent driving record. Professional/Technical Qualifications/Licenses/Certifications: Obtained HSE-related certifications, such as CSP, CFPS, OHST, CHST, ASP, CSHO - Preferred. Demonstrated self-development activities - continued education, participation in special projects etc. - Desired. Skills & Competencies: Bilingual languages - preferred (Spanish) Thorough knowledge of company HSE Software (Intelex, SAP) Prepares logical, technically supported communications, recommendations, and reports. Represents large asset business issues effectively with contractors, vendors, partners, and external group. Actively participates in local HSE professional Industry working groups (ASSP, STEPS, Safety Coalitions). Proven ability to mentor HSE peers. Subject matter expert in HSE functional programs. Occidental is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, marital status, political preference, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Recruitment Fraud It has come to our attention various individuals and/or organizations are contacting people falsely pretending to recruit on behalf of Oxy. Please be aware that these recruiting scams and communications do not originate nor are they associated with our recruitment process. Oxy does not charge a fee at any stage of the recruiting process. We will never: Ask you to pay for applications, interviews, meetings, processing, training or for any other fees Use recruiting or placement agencies that charge candidates an advance fee of any kind or Request personal information such as passport and bank account details at an early stage of our recruitment process. We recommend against responding to unsolicited business propositions or offers from people you don't know. Do not disclose your personal or financial details. If you believe you have been the victim of a recruiting scam, please contact your local police department.
04/21/2024
Full time
Title: Specialist HSE Ops Location: United States-Texas-Snyder Other Locations: Description Occidental is an international energy company with assets primarily in the United States, Middle East and North Africa. We are one of the largest oil producers in the U.S., including a leading producer in the Permian and DJ basins, and offshore Gulf of Mexico. Our midstream and marketing segment provides flow assurance and maximizes the value of our oil and gas. Our chemical subsidiary OxyChem manufactures the building blocks for life-enhancing products. Our Oxy Low Carbon Ventures subsidiary is advancing leading-edge technologies and business solutions that economically grow our business while reducing emissions. We are committed to using our global leadership in carbon management to advance a lower-carbon world. Visit for more information. Occidental strives to attract and retain talented employees by investing in their professional development and providing rewarding opportunities for personal growth. Our goal is to meet the highest employer standards by ensuring the health and safety of our employees, protecting the environment and positively impacting our communities where we do business. Our greatest asset has been, and will continue to be, our people. We are looking for an experienced and motivated individual to fill the position HSE Ops Specialist in our US Onshore Resources & Carbon Management (ORCM), HSE group at our Andrews, TX operation. HSE Specialists are critical members of Oxy's integrated team since the foundation of Oxy's business. The primary objective for this position is to support and implement, occupational health, safety, and environment issues for a local operating area and/or Business Unit, integrating HSE practices and performance standards into daily operations and cross-functional teams and providing quality support and advice to the various Company Divisions for activities carried out by or on behalf of the Company. Roles & Responsibilities: Responsible for communicating and applying federal, state, local and company HSE policies in addition to requirements within operations. Develop and implement new and existing programs designed to promote improved HSE performance, annual maintenance of occupational health and technical safety programs, emergency response planning, audits, and assessments. Record keeping, internal and external reporting, development of written reports. Conduct / Lead investigations, root cause analysis and implement corrective actions. Provide HSE training and support to operations field personnel. Ensure inspection routines are implemented for all HSE equipment in the plant and field. Lead/present/facilitate key health and safety topics at employee and contractor engagement forums, meetings, and roundtables. Champion the implementation of safe work systems within the asset, including energy isolation, hot work, confined space entry, ground disturbance, line breaking and electrical work. Champion safety campaigns based on HSE trends (leading/lagging KPIs) and analysis of incidents. Mentor/coach other team HSE professionals to increase HSE technical competency. Support the Contractor Management Program initiatives, including audits, field assessments, observations, and investigation review. Qualifications Education: A bachelor's degree in safety, health, environmental, fire protection, technical, scientific, or related engineering field is preferred. Professional/Technical Knowledge: Demonstrates a thorough working knowledge and application of HSE principles. Demonstrates sound working knowledge of oil field operations. Demonstrates a thorough working knowledge of investigation procedures and incident reporting. Demonstrates a thorough working knowledge of HSE equipment standards; capable of inspecting all HSE equipment for plant and field operations. Demonstrates a thorough working knowledge of HSE activities including confined space entry, hot work, lock-out/tag-out, and other safe work permits. Demonstrates a working knowledge of environmental standards. Provides HSE training and support for plant/field personnel in addition to third party contractors; leads safety orientations. Demonstrates thorough understanding of HSE policies and company programs by assisting assets or groups in implementation of the developed HSE programs and controls. Minimal supervision required. Participates in HAZOPs, PHAs, and risk assessments. Participates in PSSRs and MOC reviews. Valid driver's license and excellent driving record. Professional/Technical Qualifications/Licenses/Certifications: Obtained HSE-related certifications, such as CSP, CFPS, OHST, CHST, ASP, CSHO - Preferred. Demonstrated self-development activities - continued education, participation in special projects etc. - Desired. Skills & Competencies: Bilingual languages - preferred (Spanish) Thorough knowledge of company HSE Software (Intelex, SAP) Prepares logical, technically supported communications, recommendations, and reports. Represents large asset business issues effectively with contractors, vendors, partners, and external group. Actively participates in local HSE professional Industry working groups (ASSP, STEPS, Safety Coalitions). Proven ability to mentor HSE peers. Subject matter expert in HSE functional programs. Occidental is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, marital status, political preference, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Recruitment Fraud It has come to our attention various individuals and/or organizations are contacting people falsely pretending to recruit on behalf of Oxy. Please be aware that these recruiting scams and communications do not originate nor are they associated with our recruitment process. Oxy does not charge a fee at any stage of the recruiting process. We will never: Ask you to pay for applications, interviews, meetings, processing, training or for any other fees Use recruiting or placement agencies that charge candidates an advance fee of any kind or Request personal information such as passport and bank account details at an early stage of our recruitment process. We recommend against responding to unsolicited business propositions or offers from people you don't know. Do not disclose your personal or financial details. If you believe you have been the victim of a recruiting scam, please contact your local police department.
At Murphy Oil Corporation, we believe the rich experiences and backgrounds of our employees strengthen our Company, create a productive workforce, and drive our success. We encourage you to apply for the positions for which you meet the qualifications. Job Summary The HSE Environmental & Regulatory Supervisor for Murphy's US Onshore-Eagle Ford Shale (EFS) Field operations area directs the Houston office and field-level HSE E&R personnel in their respective job functions to assure the Company's EFS operations in South Texas are conducted in full compliance with all applicable federal, state, and local laws and regulations, particularly the rules of the Texas Railroad Commission (RRC) and the Texas Commission on Environmental Quality (TCEQ). Additionally, the Onshore E&R Supervisor oversees all regulatory and environmental filings required to maintain development and production operational plans as scheduled and without undue delay for assured compliance, maximum profitability, and enhanced value to the Company in pursuing its onshore development objectives. The role also directs resolution of environmental issues via compliance and remedial measures specifically arising out of operational impacts to the physical environment such as leaks and spills, and strategizes to reduce the risk future such impacts, consistent with the Company's internal policies regarding environmental and regulatory best practices, social responsibility, and sound corporate governance. Additionally, the E&R Supervisor directs annual compilation of data documenting reportable spills, flared gas volumes, and E&P waste generation, aggregated over our EFS, GOM and Canadian operations, to include in Murphy's yearly Sustainability Report and to track progress with the Company's ESG goals and objectives. The Regulatory & Environmental Advisor - US Onshore EFS will work in our Houston Corporate office and may work two (2) days a week remote. Responsibilities Incident reporting - Assures reporting of incidents such as spills and fires as legally required to RRC, TCEQ, EPA, et al., and assists in assessing environmental and economic impact of incidents, determining if reportable quantity to require such reporting to avoid fines and other sanctions. ESG initiatives - Assists the Company's ESG Team in maintaining the highest level of adherence of ESG (environmental, social initiatives, and governance) standards, and tracking of progress consistent with those goals via data compilation and analysis, and both internal and external auditing of those efforts. Flaring compliance - Directs permitting, reporting, tracking, and RRC hearings as needed, to assure all RRC-jurisdictional flaring of natural gas is in strict compliance with RRC rules and guidance, works actively with EFS Ops to reduce or avoid excess flaring through innovative solutions and use of alternative technologies as feasible, and maintains records of flaring events to properly document same for annual reporting and ESG evaluation. RRC Critical Infrastructure Designation (CID) - Advises EFS Ops as to appropriate RRC weatherization requirements for EFS field facilities and equipment designated as "critical infrastructure" based on their ability to reliably deliver natural gas to adequately fuel the Texas ERCOT electrical grid generation infrastructure during extreme hot and cold weather events, and directs filings with the RRC to document those CID compliance efforts. Pipeline Safety Compliance - Directs compliance with all federal and state pipeline safety rules and regulations governing permitting and safety compliance requirements for the operation and maintenance of the Company's extensive production piping infrastructure in the EFS Field area, including fielding routine and annual inspections and assuring compliance filings for those assets. NOV resolution - Directs tracking of notice of violations (NOVs) from RRC, TCEQ and other agencies issued to the Company, working to resolve and limit any sanctions that the governing authority may consider or levy. Agency Interactions - Schedules and conducts technical conferences as needed with RRC and TCEQ to discuss Company-specific operational issues to achieve Company operational objectives within the governing agency compliance structure. Weekly reporting to HSE E&R manager and to direct reports - Maintains an updated weekly report of all environmental and regulatory matters the Onshore E&R is handling, documenting the efforts to address and resolve those matters timely and in compliance with the agency rules applicable to the given matter in the most feasible and economic effort. Regulatory and Environmental Site Assessments (Field-level RSAs and ESAs) - Routine for all construction projects, directs HSE personnel in coordinating with outside environmental consultants for RSAs and ESAs that evaluate compliance with laws and regulations governing siting of facilities and potential impacts to protected waters, endangered specifies, migratory birds, cultural artifacts, etc., as to the specific site location of the construction. Spill Prevention, Control and Countermeasure (SPCC) Plans - Directs HSE personnel in their work with consultants in preparing SPCC plans required by federal and state laws, assures plans are updated as needed, and assists with training of staff to be knowledgeable in the implementation of and compliance with such plans. Incident Management and Remediation - Coordinates with HSE Onshore Team and consultants at Field-level in remediation case management of operational spill incidents as required by state law and lease terms, including accurately and timely reporting incidents, assistance with planning and sampling protocols, contacting consultants to conduct remediation as needed, onsite supervision of work obo Company, directing the drafting and filing of a closure report with the agency after remediation is completed in compliance with the applicable regulatory and lease standards, and participating in post-incident root cause analysis. Hydrogen Sulfide (H2S) management - Coordinates with consultants to establish a list of leases with H2S increases per monthly production data averages, schedules Tutwiler field testing by third party services, and updates and files RRC H-9 forms with test results as needed for H2S compliance certification. Pit maintenance and inspections for water and flowback storage - Submit RRC filings to allow construction of Company-operated produced water / frac flowback pits and freshwater storage ponds, assist in quarterly inspections and RRC-required annual inspection, assuring pit liner integrity and compliance with other RRC requirements and the Company's internal standards for pit maintenance, appropriate signage, and onsite safety equipment. Waste management - Assists Field Maintenance and Operations in the management of generated waste subject to regulation, including ensuring proper labeling and proper handling, coordinating for any necessary waste sampling, evaluation of sampled waste streams for potential hazardous designation, and transportation and disposal of waste offsite is pursuant to proper manifest documentation. Contract waste facility auditing - Assists consultants with audits of new and existing waste management contractors used by Company to assure compliance with applicable regulations and Company standards, and in maintaining Field area map of locations for approved waste vendors. Air emissions compliance - Directs HSE air compliance personnel in assuring full compliance with EPA and TCEQ air regulations and permits, and timely filings with those agencies as per required periodic reporting and responses to any investigations and citations as need be submitted. Air emissions monitoring - Directs and assists HSE field specialist and maintenance personnel with FLIR camera monitoring of sites for emissions testing, including AVO testing for leak detection, provides support as requested for Company's participation in various environmental initiatives with trade association air emissions committees, and provides input for various agency emissions reporting such as for greenhouse gases and natural gas flaring. Annual budgeting - Coordinates development of annual budget for HSE Onshore E&R Team per the Company's financial budgeting guidelines, providing financial inputs as needed within the scope of the position's responsibilities within the HSE Department procurement and expenditure structure and procedures, and oversight of expenditures from allotted budget funds. Trade association representative - Serves as the Company's trade association representative as to the Company's membership in such trades, as TXOGA, API, Texas Methane & Flaring Coalition, Independent Producer's Forum, et al., to provide input in cooperation with other oil and gas operators on major governmental initiative that affect the oil and gas industry. General Reporting - Otherwise provides input as needed in the preparation and submission of environmental and regulatory reports within the position scope of responsibilities (e.g., SARA Tier 2 for chemical inventories, Texas groundwater conservation district as per water usage, etc.). Industry benchmarking - Assists in data acquisition and compilation to conduct environmental trend analysis for compliance improvement and performance benchmarking among peer upstream companies. E&R Team file management - Maintains and updates technical files and tracking sheets as necessary as to data, records, and documents related to compliance, inquiries, and approvals per the RRC, TCEQ and other regulatory agencies. Qualifications/Requirements High School diploma or equivalent Minimum 15 years' experience working in onshore field regulatory plans and permitting with 5 years of supervisory experience Knowledge of BSEE and BOEM permitting requirements . click apply for full job details
04/21/2024
Full time
At Murphy Oil Corporation, we believe the rich experiences and backgrounds of our employees strengthen our Company, create a productive workforce, and drive our success. We encourage you to apply for the positions for which you meet the qualifications. Job Summary The HSE Environmental & Regulatory Supervisor for Murphy's US Onshore-Eagle Ford Shale (EFS) Field operations area directs the Houston office and field-level HSE E&R personnel in their respective job functions to assure the Company's EFS operations in South Texas are conducted in full compliance with all applicable federal, state, and local laws and regulations, particularly the rules of the Texas Railroad Commission (RRC) and the Texas Commission on Environmental Quality (TCEQ). Additionally, the Onshore E&R Supervisor oversees all regulatory and environmental filings required to maintain development and production operational plans as scheduled and without undue delay for assured compliance, maximum profitability, and enhanced value to the Company in pursuing its onshore development objectives. The role also directs resolution of environmental issues via compliance and remedial measures specifically arising out of operational impacts to the physical environment such as leaks and spills, and strategizes to reduce the risk future such impacts, consistent with the Company's internal policies regarding environmental and regulatory best practices, social responsibility, and sound corporate governance. Additionally, the E&R Supervisor directs annual compilation of data documenting reportable spills, flared gas volumes, and E&P waste generation, aggregated over our EFS, GOM and Canadian operations, to include in Murphy's yearly Sustainability Report and to track progress with the Company's ESG goals and objectives. The Regulatory & Environmental Advisor - US Onshore EFS will work in our Houston Corporate office and may work two (2) days a week remote. Responsibilities Incident reporting - Assures reporting of incidents such as spills and fires as legally required to RRC, TCEQ, EPA, et al., and assists in assessing environmental and economic impact of incidents, determining if reportable quantity to require such reporting to avoid fines and other sanctions. ESG initiatives - Assists the Company's ESG Team in maintaining the highest level of adherence of ESG (environmental, social initiatives, and governance) standards, and tracking of progress consistent with those goals via data compilation and analysis, and both internal and external auditing of those efforts. Flaring compliance - Directs permitting, reporting, tracking, and RRC hearings as needed, to assure all RRC-jurisdictional flaring of natural gas is in strict compliance with RRC rules and guidance, works actively with EFS Ops to reduce or avoid excess flaring through innovative solutions and use of alternative technologies as feasible, and maintains records of flaring events to properly document same for annual reporting and ESG evaluation. RRC Critical Infrastructure Designation (CID) - Advises EFS Ops as to appropriate RRC weatherization requirements for EFS field facilities and equipment designated as "critical infrastructure" based on their ability to reliably deliver natural gas to adequately fuel the Texas ERCOT electrical grid generation infrastructure during extreme hot and cold weather events, and directs filings with the RRC to document those CID compliance efforts. Pipeline Safety Compliance - Directs compliance with all federal and state pipeline safety rules and regulations governing permitting and safety compliance requirements for the operation and maintenance of the Company's extensive production piping infrastructure in the EFS Field area, including fielding routine and annual inspections and assuring compliance filings for those assets. NOV resolution - Directs tracking of notice of violations (NOVs) from RRC, TCEQ and other agencies issued to the Company, working to resolve and limit any sanctions that the governing authority may consider or levy. Agency Interactions - Schedules and conducts technical conferences as needed with RRC and TCEQ to discuss Company-specific operational issues to achieve Company operational objectives within the governing agency compliance structure. Weekly reporting to HSE E&R manager and to direct reports - Maintains an updated weekly report of all environmental and regulatory matters the Onshore E&R is handling, documenting the efforts to address and resolve those matters timely and in compliance with the agency rules applicable to the given matter in the most feasible and economic effort. Regulatory and Environmental Site Assessments (Field-level RSAs and ESAs) - Routine for all construction projects, directs HSE personnel in coordinating with outside environmental consultants for RSAs and ESAs that evaluate compliance with laws and regulations governing siting of facilities and potential impacts to protected waters, endangered specifies, migratory birds, cultural artifacts, etc., as to the specific site location of the construction. Spill Prevention, Control and Countermeasure (SPCC) Plans - Directs HSE personnel in their work with consultants in preparing SPCC plans required by federal and state laws, assures plans are updated as needed, and assists with training of staff to be knowledgeable in the implementation of and compliance with such plans. Incident Management and Remediation - Coordinates with HSE Onshore Team and consultants at Field-level in remediation case management of operational spill incidents as required by state law and lease terms, including accurately and timely reporting incidents, assistance with planning and sampling protocols, contacting consultants to conduct remediation as needed, onsite supervision of work obo Company, directing the drafting and filing of a closure report with the agency after remediation is completed in compliance with the applicable regulatory and lease standards, and participating in post-incident root cause analysis. Hydrogen Sulfide (H2S) management - Coordinates with consultants to establish a list of leases with H2S increases per monthly production data averages, schedules Tutwiler field testing by third party services, and updates and files RRC H-9 forms with test results as needed for H2S compliance certification. Pit maintenance and inspections for water and flowback storage - Submit RRC filings to allow construction of Company-operated produced water / frac flowback pits and freshwater storage ponds, assist in quarterly inspections and RRC-required annual inspection, assuring pit liner integrity and compliance with other RRC requirements and the Company's internal standards for pit maintenance, appropriate signage, and onsite safety equipment. Waste management - Assists Field Maintenance and Operations in the management of generated waste subject to regulation, including ensuring proper labeling and proper handling, coordinating for any necessary waste sampling, evaluation of sampled waste streams for potential hazardous designation, and transportation and disposal of waste offsite is pursuant to proper manifest documentation. Contract waste facility auditing - Assists consultants with audits of new and existing waste management contractors used by Company to assure compliance with applicable regulations and Company standards, and in maintaining Field area map of locations for approved waste vendors. Air emissions compliance - Directs HSE air compliance personnel in assuring full compliance with EPA and TCEQ air regulations and permits, and timely filings with those agencies as per required periodic reporting and responses to any investigations and citations as need be submitted. Air emissions monitoring - Directs and assists HSE field specialist and maintenance personnel with FLIR camera monitoring of sites for emissions testing, including AVO testing for leak detection, provides support as requested for Company's participation in various environmental initiatives with trade association air emissions committees, and provides input for various agency emissions reporting such as for greenhouse gases and natural gas flaring. Annual budgeting - Coordinates development of annual budget for HSE Onshore E&R Team per the Company's financial budgeting guidelines, providing financial inputs as needed within the scope of the position's responsibilities within the HSE Department procurement and expenditure structure and procedures, and oversight of expenditures from allotted budget funds. Trade association representative - Serves as the Company's trade association representative as to the Company's membership in such trades, as TXOGA, API, Texas Methane & Flaring Coalition, Independent Producer's Forum, et al., to provide input in cooperation with other oil and gas operators on major governmental initiative that affect the oil and gas industry. General Reporting - Otherwise provides input as needed in the preparation and submission of environmental and regulatory reports within the position scope of responsibilities (e.g., SARA Tier 2 for chemical inventories, Texas groundwater conservation district as per water usage, etc.). Industry benchmarking - Assists in data acquisition and compilation to conduct environmental trend analysis for compliance improvement and performance benchmarking among peer upstream companies. E&R Team file management - Maintains and updates technical files and tracking sheets as necessary as to data, records, and documents related to compliance, inquiries, and approvals per the RRC, TCEQ and other regulatory agencies. Qualifications/Requirements High School diploma or equivalent Minimum 15 years' experience working in onshore field regulatory plans and permitting with 5 years of supervisory experience Knowledge of BSEE and BOEM permitting requirements . click apply for full job details
POSITION SUMMARY: Mid-Level Automaton Tech - Has entry level tech skills plus advanced troubleshooting skills and diagnostic skills to explain control logic functionality and solutions to system operational conditions/environments that effect performance. Starts Acquiring entry level integrator skills and uses engineering design documents to commission control systems, validate control loops, confirm functionality of control logic, configure end devices, and test alarms. PRIMARY PURPOSE: Responsible for installation, programming, calibration, preventive maintenance, troubleshooting and repair of automation equipment. ROLES AND RESPONSIBILITIES: - Responsibility of maintaining and repairing a wide array of automation and electrical equipment associated with upstream onshore oil and gas producing operations. - Provide on-site automation support for upstream onshore oil and gas producing operations. - Serve as technical resource for facility controls systems and field instrumentation including level, pressure, flow, vibration, and other instruments. - Ensure maintenance activities are executed in compliance with relevant industry and corporate Process Control standards. - Follow PLC programming practices, standards, and MOC procedures. - Identify problem areas with instrumentation and control systems to determine strategic improvement opportunities. - Leverage CMMS, such as SAP, to facilitate the processes of maintenance operations. REQUIRED KNOWLEDGE, EXPERIENCE, SKILLS, AND COMPETENCIES: - 2-year Instrumentation or Automation technology degree with a GPA of 2.5 or higher (or foreign equivalent), or equivalent technical working experience with a good track record of safety. - 3+ years experience working as an Automation Specialist. - 3+ years of Oil Field experience.- Advanced knowledge of well RTU designs, programming and troubleshooting. - Advanced knowledge of analog and discrete instrumentation, and various serial and ethernet communications protocols. - Advanced knowledge of technical standards and guidelines (API, NEC, NFPA, IEEE, ISA, etc.). - Intermediate knowledge of maintaining PLC programs in function block, ladder logic, and structured text. - Intermediate knowledge of maintaining local HMI operator interfaces.- Ability and willingness to work 12- hour shifts, including nights, weekends, holidays and participate in an on-call rotation. Schedules may vary depending on location. - Ability and willingness to travel to unassigned job areas on an as-needed basis. - Ability and willingness to work under air (fit test) and work from aerial manlift platform. - Works safely around instrumentation and electrical systems. - Capable of working responsibly with limited supervision. - Intermediate knowledge of MS Office (Word, Excel, Outlook, etc.) and Windows Operating Systems. PREFERRED EXPERIENCE: - Bachelor's degree in Automation with GPA of 3.0 or higher (or foreign equivalent). - 7+ years of Oil Field experience. - 3+ years of upstream oil and gas automation experience. - Experience with Allen-Bradley & Rosemount. - Able to read and understand Cause & Effects, wiring diagrams, control narratives, etc. - Intermediate ability to troubleshoot control networks for well sites, well pads, tank battery, saltwater disposal and compressor stations. (ControlNet, Ethernet I/P, Network Switches, fiber optics, RF communications) - Strong communication and interpersonal skills with the ability to effectively communicate with management, technical, and field personnel. - Builds positive relationships based on trust and seeks collaboration across organizational boundaries to achieve goals. - Listens actively and invites new ideas for exchanged opinions, then influences and acts to drive positive performance and achieve results. With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
04/17/2024
Contractor
POSITION SUMMARY: Mid-Level Automaton Tech - Has entry level tech skills plus advanced troubleshooting skills and diagnostic skills to explain control logic functionality and solutions to system operational conditions/environments that effect performance. Starts Acquiring entry level integrator skills and uses engineering design documents to commission control systems, validate control loops, confirm functionality of control logic, configure end devices, and test alarms. PRIMARY PURPOSE: Responsible for installation, programming, calibration, preventive maintenance, troubleshooting and repair of automation equipment. ROLES AND RESPONSIBILITIES: - Responsibility of maintaining and repairing a wide array of automation and electrical equipment associated with upstream onshore oil and gas producing operations. - Provide on-site automation support for upstream onshore oil and gas producing operations. - Serve as technical resource for facility controls systems and field instrumentation including level, pressure, flow, vibration, and other instruments. - Ensure maintenance activities are executed in compliance with relevant industry and corporate Process Control standards. - Follow PLC programming practices, standards, and MOC procedures. - Identify problem areas with instrumentation and control systems to determine strategic improvement opportunities. - Leverage CMMS, such as SAP, to facilitate the processes of maintenance operations. REQUIRED KNOWLEDGE, EXPERIENCE, SKILLS, AND COMPETENCIES: - 2-year Instrumentation or Automation technology degree with a GPA of 2.5 or higher (or foreign equivalent), or equivalent technical working experience with a good track record of safety. - 3+ years experience working as an Automation Specialist. - 3+ years of Oil Field experience.- Advanced knowledge of well RTU designs, programming and troubleshooting. - Advanced knowledge of analog and discrete instrumentation, and various serial and ethernet communications protocols. - Advanced knowledge of technical standards and guidelines (API, NEC, NFPA, IEEE, ISA, etc.). - Intermediate knowledge of maintaining PLC programs in function block, ladder logic, and structured text. - Intermediate knowledge of maintaining local HMI operator interfaces.- Ability and willingness to work 12- hour shifts, including nights, weekends, holidays and participate in an on-call rotation. Schedules may vary depending on location. - Ability and willingness to travel to unassigned job areas on an as-needed basis. - Ability and willingness to work under air (fit test) and work from aerial manlift platform. - Works safely around instrumentation and electrical systems. - Capable of working responsibly with limited supervision. - Intermediate knowledge of MS Office (Word, Excel, Outlook, etc.) and Windows Operating Systems. PREFERRED EXPERIENCE: - Bachelor's degree in Automation with GPA of 3.0 or higher (or foreign equivalent). - 7+ years of Oil Field experience. - 3+ years of upstream oil and gas automation experience. - Experience with Allen-Bradley & Rosemount. - Able to read and understand Cause & Effects, wiring diagrams, control narratives, etc. - Intermediate ability to troubleshoot control networks for well sites, well pads, tank battery, saltwater disposal and compressor stations. (ControlNet, Ethernet I/P, Network Switches, fiber optics, RF communications) - Strong communication and interpersonal skills with the ability to effectively communicate with management, technical, and field personnel. - Builds positive relationships based on trust and seeks collaboration across organizational boundaries to achieve goals. - Listens actively and invites new ideas for exchanged opinions, then influences and acts to drive positive performance and achieve results. With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Key Responsibilities: Overall Warehouse Operations: Inventory Control (follow Add, Change, Delete Process) Receiving & Staging Process including MRP system Material Kitting Process Registered Materials Cycle Counting Inventory Reduction Review materials over max levels Overdue purchase order report to ensure materials readily available Review and Manage Open Issue Area Manage Outshipping of spares to be repaired Respond to inventory site audits when required Key day to day liaison between Plant and materials inventory Physically receive materials and follow the inspection requirements prior to enter receipts in the appropriate system Bin materials in the assigned area in the Warehouse Pick material & issue to designated User Assemble and distribute material kits for Maintenance Prepare equipment and appropriate documentation for shipment to outside third parties Support inventory optimization through review process of material min/max levels and reorder points and determination Provide business analytics on inventory to identify obsolete or slow moving non critical inventory items for potential asset recovery Verifies inventory computations by comparing them to physical counts of stock, and investigate discrepancies "cycle counting" Work with Maintenance & Reliability personnel to ensure proper documentation is completed for items being repaired Maintains clean, organized and safe work environment Responsible for site logistics and material staging areas (including Open Issue Area) Expedite material deliveries upon request Ensure compliance with all established policies and procedures Team Player: (Spirit of Service, Ambition of Purpose, Objectivity and Determination, Creativity and Innovation, Maturity and Reliability, Positive and Constructive Spirit, Mobility and Adaptability) Requirements High School Diploma acceptable ( 3 to 5 years of Procurement or Warehouse experience) Willingness to work nights, weekends or holiday when needed or during outages Ability to lift a minimum of 50 lbs. frequently Strong verbal and written communication and active listening skills Able to work independently and ability to foster collaborative relationships with Suppliers and Co-Workers Strong organizational skills, attention to detail, and time management Drives continuous improvement Desired working knowledge of SAP Working knowledge of Microsoft office suite (word, excel) Ability to operate lift truck and other warehouse equipment Certified Forklift Operator or achieve certification within 30 days; must have valid driver's license Special Considerations Ability to walk, sit, stoop, squat, climb ladders and stairs With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
04/09/2024
Contractor
Key Responsibilities: Overall Warehouse Operations: Inventory Control (follow Add, Change, Delete Process) Receiving & Staging Process including MRP system Material Kitting Process Registered Materials Cycle Counting Inventory Reduction Review materials over max levels Overdue purchase order report to ensure materials readily available Review and Manage Open Issue Area Manage Outshipping of spares to be repaired Respond to inventory site audits when required Key day to day liaison between Plant and materials inventory Physically receive materials and follow the inspection requirements prior to enter receipts in the appropriate system Bin materials in the assigned area in the Warehouse Pick material & issue to designated User Assemble and distribute material kits for Maintenance Prepare equipment and appropriate documentation for shipment to outside third parties Support inventory optimization through review process of material min/max levels and reorder points and determination Provide business analytics on inventory to identify obsolete or slow moving non critical inventory items for potential asset recovery Verifies inventory computations by comparing them to physical counts of stock, and investigate discrepancies "cycle counting" Work with Maintenance & Reliability personnel to ensure proper documentation is completed for items being repaired Maintains clean, organized and safe work environment Responsible for site logistics and material staging areas (including Open Issue Area) Expedite material deliveries upon request Ensure compliance with all established policies and procedures Team Player: (Spirit of Service, Ambition of Purpose, Objectivity and Determination, Creativity and Innovation, Maturity and Reliability, Positive and Constructive Spirit, Mobility and Adaptability) Requirements High School Diploma acceptable ( 3 to 5 years of Procurement or Warehouse experience) Willingness to work nights, weekends or holiday when needed or during outages Ability to lift a minimum of 50 lbs. frequently Strong verbal and written communication and active listening skills Able to work independently and ability to foster collaborative relationships with Suppliers and Co-Workers Strong organizational skills, attention to detail, and time management Drives continuous improvement Desired working knowledge of SAP Working knowledge of Microsoft office suite (word, excel) Ability to operate lift truck and other warehouse equipment Certified Forklift Operator or achieve certification within 30 days; must have valid driver's license Special Considerations Ability to walk, sit, stoop, squat, climb ladders and stairs With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Flowback/Well Test Specialist General Job Description The Flowback/Well Test Specialist will be responsible for the permitting, planning and safe execution of flowback and well test operations in the Pikka BU. They will use data, experience and lessons learned to assist in optimizing and advising daily operations to meet data gathering and testing needs with compliance to all regulations and conformance to Company guidelines, policies and procedures. Primary Responsibilities Supervise daily flowback/well test activities. Promote and develop safe work habits and environmentally friendly practices in daily activities. Develop flowback schedule with input from production and reservoir teams. Generate flowback/well test procedures to be used by field team. Optimize operations for performance and cost savings. Order equipment, supplies and services. Review service provider safety policies and procedures to ensure compliance to regulatory and company requirements. Generate contracts and performance manage service providers. Generate end of job performance and safety reports. Collaborate directly with suppliers to determine when equipment is ready for operations. Verify that all personnel and materials needed for a successful operation are available on location. Ensure daily job log entries and daily reports are accurately loaded into WellView. Review, approve and code invoices. Report the daily progress of assignments to direct supervisor. Trouble shoot equipment issues and follow up with vendor. Be an active participant in incident investigations and ensure any resultant action items are closed out in a timely manner. Record vendors nonconformance to assist with KPI tracking. Assist in capturing all lessons learned and actively participate in after action reviews. Secondary Responsibilities Review and assist in operational plans and forecasts Actively participate in critical operations planning meetings Work with contractors to find optimization opportunities Share current operation status and coordinate long term planning with project vendors Help establish "Best Practices". Work within the D&C team to assist in meeting BU safety and performance yearly goals. Qualifications and Experience Self-motivated and result oriented. High School diploma or equivalent 10+ years petroleum industry experience including: Onsite flowback and well test supervision Demonstrated experience in complex well environments. N. Slope/Arctic environments Extended reach well knowledge Preferred - well intervention experience Preferred - completions equipment experience Preferred - slickline, e-line, service coil experience Current Well Control Certification Familiar with Microsoft Office applications & WellView software. Strong interpersonal skillset Effective time management and multitasking abilities. Knowledge of safety guidelines and procedures. With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
04/08/2024
Contractor
Flowback/Well Test Specialist General Job Description The Flowback/Well Test Specialist will be responsible for the permitting, planning and safe execution of flowback and well test operations in the Pikka BU. They will use data, experience and lessons learned to assist in optimizing and advising daily operations to meet data gathering and testing needs with compliance to all regulations and conformance to Company guidelines, policies and procedures. Primary Responsibilities Supervise daily flowback/well test activities. Promote and develop safe work habits and environmentally friendly practices in daily activities. Develop flowback schedule with input from production and reservoir teams. Generate flowback/well test procedures to be used by field team. Optimize operations for performance and cost savings. Order equipment, supplies and services. Review service provider safety policies and procedures to ensure compliance to regulatory and company requirements. Generate contracts and performance manage service providers. Generate end of job performance and safety reports. Collaborate directly with suppliers to determine when equipment is ready for operations. Verify that all personnel and materials needed for a successful operation are available on location. Ensure daily job log entries and daily reports are accurately loaded into WellView. Review, approve and code invoices. Report the daily progress of assignments to direct supervisor. Trouble shoot equipment issues and follow up with vendor. Be an active participant in incident investigations and ensure any resultant action items are closed out in a timely manner. Record vendors nonconformance to assist with KPI tracking. Assist in capturing all lessons learned and actively participate in after action reviews. Secondary Responsibilities Review and assist in operational plans and forecasts Actively participate in critical operations planning meetings Work with contractors to find optimization opportunities Share current operation status and coordinate long term planning with project vendors Help establish "Best Practices". Work within the D&C team to assist in meeting BU safety and performance yearly goals. Qualifications and Experience Self-motivated and result oriented. High School diploma or equivalent 10+ years petroleum industry experience including: Onsite flowback and well test supervision Demonstrated experience in complex well environments. N. Slope/Arctic environments Extended reach well knowledge Preferred - well intervention experience Preferred - completions equipment experience Preferred - slickline, e-line, service coil experience Current Well Control Certification Familiar with Microsoft Office applications & WellView software. Strong interpersonal skillset Effective time management and multitasking abilities. Knowledge of safety guidelines and procedures. With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Scope Summary The project is spread over several phases and areas. 2023 - 2025 - Detailed Design 2023 - 2024 - Fabrication 2025 - 2027 - Installation and Commissioning 2025 - 2027 - DS Sealift Module Fabrication 2027 - 2029 - Installation and Commissioning The Project will be a greenfield design including all processing facilities, utilities, drilling equipment, camp, and power generation. Position Title: Facilities Planner / Scheduler Role Overview The Fabrication Planner / Scheduler will report to the Fabrication Project Controls Lead and assist in planning and scheduling the Sea Lift Module Fabrication. Will establish and maintain schedule logic, integrated cost, budget support, Risk Management, forecasting, and Earned Value analysis. The successful candidate will have extensive experience using Primavera software on large-scale projects. Planner will ensure schedule integrity, manage forecasts, and maintain resource plans in accordance with Company Project Controls Processes and Standards. This position interacts closely with internal and external stakeholders, including but not limited to, Engineering, Quality Management, Construction Management, Project Management, Project Controls, Contracts Administration, Procurement, Expediting, Logistics, Contractors, and Vendors. Responsibilities â Attend contractor meetings and participate in discussions regarding project strategies and expectations. â Ability to communicate changes to various stakeholders and recommend mitigations as needed. â Track and analyze contractor schedules and notify project team of deviations and delays. â Prepare procedures for Project Controls Reporting including Risk Assessment and Earned Value. â Program logic to include project benchmarks for the duration of the project. â Prepare Earned Value and Project Plan Variance Reports. â Build Recovery and Work-Around plans. â Cost support includes monthly cost reporting, cost and production trends, Forecast At Completion analysis, Cost Variance analysis, funding budgets, and cash flows. â Interface with the Contractor's Planning and Scheduling Specialists to ensure data is incorporated into the Integrated Project Schedules. â Maintain project documents to support internal audits. â Incorporate approved change orders into cost reports and schedules. â Maintain project documentation and data preservation procedures. â Other duties as required. Basic Requirements â Bachelor's Degree in Engineering, Business, Construction Management or equivalent. â 5+ years of experience working on capital projects in the petroleum industry. â Proficiency in the use of Primavera P6 and MS Office Suite. â Knowledge of Project Controls, Cost Engineering, Forecasting (Work in Progress/Earned Value), Accruals and General Accounting. Preferred Requirements â Advanced knowledge of software used for project management, tracking, controlling, and reporting. Knowledge, Skills, and Other Requirements â Listens actively and invites new ideas. â Influences and acts to drive positive performance and achieve results. â Exceptional analytical and problem-solving skills. â Attention to detail. â Collaborative interpersonal communication style. â Ability to work in a fast-paced team environment and meet deadlines. â Builds strong relationships based on trust and seeks opportunities to collaborate across the matrix/organizational boundaries to achieve business goals. â Efficiently prioritize work to meet deadlines. â Takes ownership of actions and follows through on commitments. With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
04/08/2024
Contractor
Scope Summary The project is spread over several phases and areas. 2023 - 2025 - Detailed Design 2023 - 2024 - Fabrication 2025 - 2027 - Installation and Commissioning 2025 - 2027 - DS Sealift Module Fabrication 2027 - 2029 - Installation and Commissioning The Project will be a greenfield design including all processing facilities, utilities, drilling equipment, camp, and power generation. Position Title: Facilities Planner / Scheduler Role Overview The Fabrication Planner / Scheduler will report to the Fabrication Project Controls Lead and assist in planning and scheduling the Sea Lift Module Fabrication. Will establish and maintain schedule logic, integrated cost, budget support, Risk Management, forecasting, and Earned Value analysis. The successful candidate will have extensive experience using Primavera software on large-scale projects. Planner will ensure schedule integrity, manage forecasts, and maintain resource plans in accordance with Company Project Controls Processes and Standards. This position interacts closely with internal and external stakeholders, including but not limited to, Engineering, Quality Management, Construction Management, Project Management, Project Controls, Contracts Administration, Procurement, Expediting, Logistics, Contractors, and Vendors. Responsibilities â Attend contractor meetings and participate in discussions regarding project strategies and expectations. â Ability to communicate changes to various stakeholders and recommend mitigations as needed. â Track and analyze contractor schedules and notify project team of deviations and delays. â Prepare procedures for Project Controls Reporting including Risk Assessment and Earned Value. â Program logic to include project benchmarks for the duration of the project. â Prepare Earned Value and Project Plan Variance Reports. â Build Recovery and Work-Around plans. â Cost support includes monthly cost reporting, cost and production trends, Forecast At Completion analysis, Cost Variance analysis, funding budgets, and cash flows. â Interface with the Contractor's Planning and Scheduling Specialists to ensure data is incorporated into the Integrated Project Schedules. â Maintain project documents to support internal audits. â Incorporate approved change orders into cost reports and schedules. â Maintain project documentation and data preservation procedures. â Other duties as required. Basic Requirements â Bachelor's Degree in Engineering, Business, Construction Management or equivalent. â 5+ years of experience working on capital projects in the petroleum industry. â Proficiency in the use of Primavera P6 and MS Office Suite. â Knowledge of Project Controls, Cost Engineering, Forecasting (Work in Progress/Earned Value), Accruals and General Accounting. Preferred Requirements â Advanced knowledge of software used for project management, tracking, controlling, and reporting. Knowledge, Skills, and Other Requirements â Listens actively and invites new ideas. â Influences and acts to drive positive performance and achieve results. â Exceptional analytical and problem-solving skills. â Attention to detail. â Collaborative interpersonal communication style. â Ability to work in a fast-paced team environment and meet deadlines. â Builds strong relationships based on trust and seeks opportunities to collaborate across the matrix/organizational boundaries to achieve business goals. â Efficiently prioritize work to meet deadlines. â Takes ownership of actions and follows through on commitments. With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
14/14, 12 hr days ROLES AND RESPONSIBILITIES All aspects of facility commissioning with focus on automation control systems Responsible for maintaining project schedules to meet timelines Engaged participation in project meetings and design reviews Responsible for maintaining status reports Advanced understanding of facilities equipment, process flow and automation control systems and designs. Savvy with Electrical systems, Mechanical systems, Software applications, data management, and network security with ability to apply knowledge and experience to offer solutions. Develop and validate function of automation programs ensuring compliance to automation engineering documentation Use of all forms of software such as PLC Software (Examples) RSLogix500, RSLogix5000, DirectSoft5, ROCLINK 800/DS800; programs for HMIs, Red Lion Crimson, Factory Talk View, and Panelview; program RTUs and support troubleshooting. Complete redlines and relevant documentation to automation engineering (C&Es, P&IDs,1-lines, etc.) to support current AS-BUILT post commissioning. Follow company Management of Change (MOC) process Adhere to company program standardization and best practices Support operations and automation specialists with training on automation control system functions Support training of aspiring automation integrators on organizational processes, programming automation control systems, equipment, and documentation. Support low VAC devices - including but not limited to transformers, breaker boxes, electrical switches, heaters, motors and analyzers Provide troubleshooting and basic repair to 120v AC power supply to automation systems and devices. Support troubleshooting of 480v and less of AC power availability and notify electrical team of findings needing service/repair. Support automation end devices (switches, transmitters, etc.) - calibrate, troubleshoot, install, and use Hart communicator and multi meters Identify and troubleshoot Ethernet, serial, satellite and wireless field communications Responsible for ensuring alarms are within the guidelines of company standards, accurately represent the process, function as intended and follow appropriate change control protocols Communicate project activities with Asset Teams Assist in evaluation of new technologies providing pro and con analogies Support customers (operations) as liaison with Automation Engineering to assist in design of projects and a desired operating philosophy Active participation in company Process Improvement Teams Ability and willingness to travel to support unassigned job areas on an as-needed basis. Ability and willingness to work 12-hour shifts, including nights, weekends, holidays and participate in an on-call rotation when needed Advanced teamwork and collaboration abilities with internal and external business units exemplifying a responsible attitude for personal safety and the safety of co-workers, contractors, and the public REQUIRED KNOWLEDGE, EXPERIENCE, SKILLS AND COMPETENCIES Basic Requirements: 2-year technical degree or equivalent working experience 1+ years Automation Specialist/Tech experience 7+ years Automation Integrator/Programming experience 3+ years of Oil Field Process Facilities experience Preferred: 4-year technical degree (Bachelor's degree in Electrical Engineering, Electronics Engineering, Automation Control Systems or related field or equivalent work experience Advanced level of understanding of automation and electrical design principles. Advanced Knowledge & technical skills working with PLCs, HMIs, RTUs, EFMs, POCs (Allan Bradley, Totalflow, ROCs, Coriolis, etc.) and automation end devices. Intermediate knowledge of technical standards and guidelines (API, NEC, NFPA, IEEE, ISA, etc.) Advanced understanding of PSSRs (Pre-Startup Safety Review) and MOCs (Management of Change) Advanced understanding of automation systems and how they connect through networks Advanced understanding of digital and analog I/O, programming, and troubleshooting Proficient knowledge of analog and discrete instrumentation, and various serial and ethernet communications protocols Experienced in tagging conventions, programming simulation and testing Extensive expertise in safe work systems. Expertise in Electrical / Automation construction codes and practices Extensive knowledge of automation equipment specifications and application Advanced Time management skills with ability to prioritize multiple tasks within the constraints of timelines Ability to work and perform under pressure Ability to assist in estimating budgets and manage budgets Understanding of gas engineering principles and gas measurement standards Proficiencies in Leadership, Mentoring and Training Advanced Communication Skills including written, oral, and remote meeting skills Strong analytical and problem-solving skills Proficient skills in MS Office (Word, Excel, Outlook, etc.) and Windows Operating Systems With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
04/06/2024
Contractor
14/14, 12 hr days ROLES AND RESPONSIBILITIES All aspects of facility commissioning with focus on automation control systems Responsible for maintaining project schedules to meet timelines Engaged participation in project meetings and design reviews Responsible for maintaining status reports Advanced understanding of facilities equipment, process flow and automation control systems and designs. Savvy with Electrical systems, Mechanical systems, Software applications, data management, and network security with ability to apply knowledge and experience to offer solutions. Develop and validate function of automation programs ensuring compliance to automation engineering documentation Use of all forms of software such as PLC Software (Examples) RSLogix500, RSLogix5000, DirectSoft5, ROCLINK 800/DS800; programs for HMIs, Red Lion Crimson, Factory Talk View, and Panelview; program RTUs and support troubleshooting. Complete redlines and relevant documentation to automation engineering (C&Es, P&IDs,1-lines, etc.) to support current AS-BUILT post commissioning. Follow company Management of Change (MOC) process Adhere to company program standardization and best practices Support operations and automation specialists with training on automation control system functions Support training of aspiring automation integrators on organizational processes, programming automation control systems, equipment, and documentation. Support low VAC devices - including but not limited to transformers, breaker boxes, electrical switches, heaters, motors and analyzers Provide troubleshooting and basic repair to 120v AC power supply to automation systems and devices. Support troubleshooting of 480v and less of AC power availability and notify electrical team of findings needing service/repair. Support automation end devices (switches, transmitters, etc.) - calibrate, troubleshoot, install, and use Hart communicator and multi meters Identify and troubleshoot Ethernet, serial, satellite and wireless field communications Responsible for ensuring alarms are within the guidelines of company standards, accurately represent the process, function as intended and follow appropriate change control protocols Communicate project activities with Asset Teams Assist in evaluation of new technologies providing pro and con analogies Support customers (operations) as liaison with Automation Engineering to assist in design of projects and a desired operating philosophy Active participation in company Process Improvement Teams Ability and willingness to travel to support unassigned job areas on an as-needed basis. Ability and willingness to work 12-hour shifts, including nights, weekends, holidays and participate in an on-call rotation when needed Advanced teamwork and collaboration abilities with internal and external business units exemplifying a responsible attitude for personal safety and the safety of co-workers, contractors, and the public REQUIRED KNOWLEDGE, EXPERIENCE, SKILLS AND COMPETENCIES Basic Requirements: 2-year technical degree or equivalent working experience 1+ years Automation Specialist/Tech experience 7+ years Automation Integrator/Programming experience 3+ years of Oil Field Process Facilities experience Preferred: 4-year technical degree (Bachelor's degree in Electrical Engineering, Electronics Engineering, Automation Control Systems or related field or equivalent work experience Advanced level of understanding of automation and electrical design principles. Advanced Knowledge & technical skills working with PLCs, HMIs, RTUs, EFMs, POCs (Allan Bradley, Totalflow, ROCs, Coriolis, etc.) and automation end devices. Intermediate knowledge of technical standards and guidelines (API, NEC, NFPA, IEEE, ISA, etc.) Advanced understanding of PSSRs (Pre-Startup Safety Review) and MOCs (Management of Change) Advanced understanding of automation systems and how they connect through networks Advanced understanding of digital and analog I/O, programming, and troubleshooting Proficient knowledge of analog and discrete instrumentation, and various serial and ethernet communications protocols Experienced in tagging conventions, programming simulation and testing Extensive expertise in safe work systems. Expertise in Electrical / Automation construction codes and practices Extensive knowledge of automation equipment specifications and application Advanced Time management skills with ability to prioritize multiple tasks within the constraints of timelines Ability to work and perform under pressure Ability to assist in estimating budgets and manage budgets Understanding of gas engineering principles and gas measurement standards Proficiencies in Leadership, Mentoring and Training Advanced Communication Skills including written, oral, and remote meeting skills Strong analytical and problem-solving skills Proficient skills in MS Office (Word, Excel, Outlook, etc.) and Windows Operating Systems With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Candidate Profile This position requires a Bachelor of Science in Chemistry. Closely related technical degree may be considered. Seeking candidates with more than six (6) years' experience. Good supervisory skills, computer skills, quality control skills, and lab instrument maintenance skills are essential. Must be available to field calls for troubleshooting or to respond 24 hours per day. Activities This position makes recommendations for system and facilities improvement within the laboratory environment. Performs daily review of all test data and watches for experimental deviations, testing errors, sampling errors, etc. Performs daily review of sample information and watches for data entry errors. Administers personnel matters for all affected employees (performance reviews, overtime, vacation schedules, time keeper, etc.) Maintains the Laboratory Information Management System (LIMS) to ensure quality data is recorded and available as needed. Oversees the Lab Specialists in maintaining all laboratory instruments in proper working order. Includes being knowledgeable in the operation, troubleshooting, and upkeep of all laboratory instruments and equipment; ensures that preventive maintenance, calibration and quality checks are conducted on lab equipment as scheduled or when needed as indicated by QC problems. Oversees the maintenance of inventories of laboratory chemicals and supplies. Prepares requisitions for laboratory materials and submits for approval. Maintains inventory of laboratory equipment, including preparing spending authorization reviews and forms. Oversees the analysis of samples for product shipments, in-process materials and incoming raw materials. Reports results to designated individuals, and properly records results, in an orderly fashion as necessary. Context & Environment This position is responsible for assisting with testing of styrene and its accompanying raw materials and byproducts, assisting with testing and evaluation of regulatory water sampling and the development and implementation of analytical procedures, implementation, and monitoring of standards of performance, and training programs as required for effective laboratory operations. Monitors and directs laboratory safety programs, loss control activities, and quality programs. Designated as a Chemical Hygiene Officer and is responsible for chemical hygiene in the SM Process and Environmental Labs as described in the Chemical Hygiene Plan. Responsible for environmental testing and reporting to meet all environmental regulations. With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
04/06/2024
Full time
Candidate Profile This position requires a Bachelor of Science in Chemistry. Closely related technical degree may be considered. Seeking candidates with more than six (6) years' experience. Good supervisory skills, computer skills, quality control skills, and lab instrument maintenance skills are essential. Must be available to field calls for troubleshooting or to respond 24 hours per day. Activities This position makes recommendations for system and facilities improvement within the laboratory environment. Performs daily review of all test data and watches for experimental deviations, testing errors, sampling errors, etc. Performs daily review of sample information and watches for data entry errors. Administers personnel matters for all affected employees (performance reviews, overtime, vacation schedules, time keeper, etc.) Maintains the Laboratory Information Management System (LIMS) to ensure quality data is recorded and available as needed. Oversees the Lab Specialists in maintaining all laboratory instruments in proper working order. Includes being knowledgeable in the operation, troubleshooting, and upkeep of all laboratory instruments and equipment; ensures that preventive maintenance, calibration and quality checks are conducted on lab equipment as scheduled or when needed as indicated by QC problems. Oversees the maintenance of inventories of laboratory chemicals and supplies. Prepares requisitions for laboratory materials and submits for approval. Maintains inventory of laboratory equipment, including preparing spending authorization reviews and forms. Oversees the analysis of samples for product shipments, in-process materials and incoming raw materials. Reports results to designated individuals, and properly records results, in an orderly fashion as necessary. Context & Environment This position is responsible for assisting with testing of styrene and its accompanying raw materials and byproducts, assisting with testing and evaluation of regulatory water sampling and the development and implementation of analytical procedures, implementation, and monitoring of standards of performance, and training programs as required for effective laboratory operations. Monitors and directs laboratory safety programs, loss control activities, and quality programs. Designated as a Chemical Hygiene Officer and is responsible for chemical hygiene in the SM Process and Environmental Labs as described in the Chemical Hygiene Plan. Responsible for environmental testing and reporting to meet all environmental regulations. With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Engineering Records Specialist Key Responsibilities: Receive and process engineering records work requests submitted throughout the facility including but not limited to: Checking documents out of Motiva EDMS for modification to projects, maintenance, or turnarounds Issuing new drawing numbers to new engineering documents being produced by projects, maintenance, or turnarounds. Reviewing and processing custody transfers of documents coming into the Engineering Records Department Performing quality checks of documentation being received, including revision management and concurrent engineering. Uploading documentation into Motiva EDMS system to release at the plant level. Creating document / tag relationships between engineering drawings and major equipment tags in Motiva EDMS system. Assisting to maintain a log of all requests sent into the department. Research, analyze, and problem solve when issues arise. Assist in locating documentation in Motiva EDMS systems. Any other temporary assigned task or project, as needed, by the department supervisor or team lead. Requirements: Must have 5+ years of industry related experience. Deep/practical experience with operations document control for capital projects and engineering records management in a refinery, chemical plant, or similar setting. Must have thorough knowledge of facility engineering records including engineering-related documents, drawings, & equipment files. Deep/practical experience with EDMS Systems (e.g., SmartPlant Foundation, Meridian, or other document management systems) Must have strong computer skills including Microsoft Word, Microsoft Excel and web-based applications. Must be based in the Port Arthur, TX area or willing to relocate there. Basic knowledge of equipment tagging and asset management Technical background a plus. Experience with SharePoint and PowerBI reports a plus. Experience with SAP a plus. Experience with MOC systems a plus Skills/Characteristics: Must be detail oriented with good organizational skills. Ability to work in a fast-paced environment with multiple concurrent assignments. Ability to adjust to changing priorities and responsibilities. Ability to communicate and assist in the resolution of issues in a professional manner. Independent, self-starter who will work well individually as well as in a team environment. Strategic thinker: Able to assess current situation and collaborate with others to problem solve. With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
03/30/2024
Contractor
Engineering Records Specialist Key Responsibilities: Receive and process engineering records work requests submitted throughout the facility including but not limited to: Checking documents out of Motiva EDMS for modification to projects, maintenance, or turnarounds Issuing new drawing numbers to new engineering documents being produced by projects, maintenance, or turnarounds. Reviewing and processing custody transfers of documents coming into the Engineering Records Department Performing quality checks of documentation being received, including revision management and concurrent engineering. Uploading documentation into Motiva EDMS system to release at the plant level. Creating document / tag relationships between engineering drawings and major equipment tags in Motiva EDMS system. Assisting to maintain a log of all requests sent into the department. Research, analyze, and problem solve when issues arise. Assist in locating documentation in Motiva EDMS systems. Any other temporary assigned task or project, as needed, by the department supervisor or team lead. Requirements: Must have 5+ years of industry related experience. Deep/practical experience with operations document control for capital projects and engineering records management in a refinery, chemical plant, or similar setting. Must have thorough knowledge of facility engineering records including engineering-related documents, drawings, & equipment files. Deep/practical experience with EDMS Systems (e.g., SmartPlant Foundation, Meridian, or other document management systems) Must have strong computer skills including Microsoft Word, Microsoft Excel and web-based applications. Must be based in the Port Arthur, TX area or willing to relocate there. Basic knowledge of equipment tagging and asset management Technical background a plus. Experience with SharePoint and PowerBI reports a plus. Experience with SAP a plus. Experience with MOC systems a plus Skills/Characteristics: Must be detail oriented with good organizational skills. Ability to work in a fast-paced environment with multiple concurrent assignments. Ability to adjust to changing priorities and responsibilities. Ability to communicate and assist in the resolution of issues in a professional manner. Independent, self-starter who will work well individually as well as in a team environment. Strategic thinker: Able to assess current situation and collaborate with others to problem solve. With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Warehouse Supervisor The Warehouse Supervisor manages the storehouse operations and the working capital associated with stores inventory. Based on customer-defined service levels, manages inventories in such a way as to minimize working capital. This job description is intended to provide an overview of the position and does not include all the tasks that might be required to provide support for your area job requirements. Essential Functions / Key Accountabilities Responsible for health, safety, and environmental performance and awareness in Storehouse. Ensures that proper safety procedures and practices are established and followed. Investigates accidents and near misses. Prepares and conducts safety meetings. Coordinates and participates in all refinery safety programs Supports Maintenance Supervisors in executing field maintenance work by supplying specified materials Responsible for Storekeeper supervision and development. Appraises, counsels, and coaches employees. Identifies skill caps and develops training plans Keeps current on techniques and best practice in the warehouse management field, and applies this knowledge to solve problems and promote continuous improvement of the storehouse operations. Performs administrative duties related to daily attendance records, vacation schedules overtime assignment, absence reporting, and control Works with the Procurement group to select vendors and contractors and manages disposition of surplus/obsolete warehouse inventory. Provides support to the Operations teams, including Maintenance, Turnarounds, and Capital Projects Focuses on improving parts availability by improving accuracy, while ensuring appropriate quantities are stocked. Assists in development and maintenance of equipment bills of material in support of the Maintenance Planning function Works closely with Planning and Scheduling personnel and is responsible for managing the Tool Room Processes requisitions and releases for stock materials requiring re-order. Coordinates with Procurement to ensure materials are available as needed Works with Planners, Procurement, and other specialists to ensure correct materials are available for all refinery maintenance activities Supports shutdown/turnaround activities with respect to Warehouse/Tool Room manpower and materials Develops and reports assigned performance measures and utilized information to identify and institute improvements Implements the cycle counting program to improve parts accuracy Adds, modifies, and deletes parts as directed by Planners and others Ensures data integrity in computerized Maintenance Management System (MMS) Participates as a member of Plant Emergency Operating Procedures (E.O.P.) Team Manages chemical receiving and lab shipment of samples Assists with the development of the Warehouse Business Plan Supports shut down/turnaround activities with respect to contracts and materials Administer the union - company labor agreement fairly and firmly, with an understanding and consideration for the company's position on issues. Coordinates actions and responses with other members of management. Investigate grievances thoroughly and responds at first step. Participates in arbitration hearings as required Develops and implements improved job methods, procedures, and techniques to improve the overall storehouse effectiveness With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
09/22/2021
Full time
Warehouse Supervisor The Warehouse Supervisor manages the storehouse operations and the working capital associated with stores inventory. Based on customer-defined service levels, manages inventories in such a way as to minimize working capital. This job description is intended to provide an overview of the position and does not include all the tasks that might be required to provide support for your area job requirements. Essential Functions / Key Accountabilities Responsible for health, safety, and environmental performance and awareness in Storehouse. Ensures that proper safety procedures and practices are established and followed. Investigates accidents and near misses. Prepares and conducts safety meetings. Coordinates and participates in all refinery safety programs Supports Maintenance Supervisors in executing field maintenance work by supplying specified materials Responsible for Storekeeper supervision and development. Appraises, counsels, and coaches employees. Identifies skill caps and develops training plans Keeps current on techniques and best practice in the warehouse management field, and applies this knowledge to solve problems and promote continuous improvement of the storehouse operations. Performs administrative duties related to daily attendance records, vacation schedules overtime assignment, absence reporting, and control Works with the Procurement group to select vendors and contractors and manages disposition of surplus/obsolete warehouse inventory. Provides support to the Operations teams, including Maintenance, Turnarounds, and Capital Projects Focuses on improving parts availability by improving accuracy, while ensuring appropriate quantities are stocked. Assists in development and maintenance of equipment bills of material in support of the Maintenance Planning function Works closely with Planning and Scheduling personnel and is responsible for managing the Tool Room Processes requisitions and releases for stock materials requiring re-order. Coordinates with Procurement to ensure materials are available as needed Works with Planners, Procurement, and other specialists to ensure correct materials are available for all refinery maintenance activities Supports shutdown/turnaround activities with respect to Warehouse/Tool Room manpower and materials Develops and reports assigned performance measures and utilized information to identify and institute improvements Implements the cycle counting program to improve parts accuracy Adds, modifies, and deletes parts as directed by Planners and others Ensures data integrity in computerized Maintenance Management System (MMS) Participates as a member of Plant Emergency Operating Procedures (E.O.P.) Team Manages chemical receiving and lab shipment of samples Assists with the development of the Warehouse Business Plan Supports shut down/turnaround activities with respect to contracts and materials Administer the union - company labor agreement fairly and firmly, with an understanding and consideration for the company's position on issues. Coordinates actions and responses with other members of management. Investigate grievances thoroughly and responds at first step. Participates in arbitration hearings as required Develops and implements improved job methods, procedures, and techniques to improve the overall storehouse effectiveness With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
University Enterprises, Inc.
Sacramento, California
The Office of Water Programs (OWP) is a research and training organization located on the Sac State campus. The OWP Research Group is seeking Environmental Specialists I and II . The OWP Research Group provides technical expertise and applied research services in water quality monitoring and evaluation, stormwater permits and best management practices (BMPs), water and wastewater treatment, and water resources. OWP provides an excellent opportunity to work in an entrepreneurial, collaborative manner with a small, highly proficient group of professionals on projects that require innovative solutions. As a self-supporting entity, OWP obtains its funding from contracts and competitive grants. Past clients include California state agencies including Caltrans, State Water Resources Control Board, Department of Water Resources, Office of Emergency Services, Department of Toxic Substances Control, and Department of Parks and Recreation. Other clients and partnerships have included environmental consulting firms, equipment manufacturers, and the California Stormwater Quality Association. OWP has successfully competed for state and federal grant funds. Recent grants include a $10M award to provide drinking water technical assistance to disadvantaged communities in California and a $4.9M award to develop a program that allows licensed child care centers in California to sign up for free lead testing of their drinking water and free replacement of contaminated drinking water fixtures. OWP, through an EPA grant, is the EPA Region 9 Environmental Finance Center (EFC). As the EFC and through a state grant program, OWP provides water, wastewater, and groundwater technical assistance to disadvantaged communities. OWP also teamed on a grant project with the City of Sacramento to implement and test low impact development devices on the Sac State campus. Technical services we provide through contracts/grants include stormwater management program planning and implementation; hydrologic and hydraulic modelling; flood inundation mapping; lab-scale testing; planning, design, and management of field-scale experiments; analysis and interpretation of monitoring data; stormwater training and testing; geographic information systems (GIS) and other computerized modeling; project management; and information dissemination. To be considered, apply by Friday, September 17, 2021. We encourage you to apply to the position that best suits your qualifications. Environmental Specialist I $4,854 - $5,329 per month Environmental Specialist II $5,483 - $8,224 per month University Enterprises, Inc. (UEI) offers an excellent benefits package that includes: • Participation in CalPERS Retirement Program • Paid Vacation Time - starting at 10 hours accrued/month • Paid Sick Time - 8 hours accrued/month • Paid Holidays - 13 paid holidays per year including paid time off the week between Christmas Day and New Year's Day as the CSUS campus is closed plus one personal day. • Excellent medical benefits - 100% employer paid medical & dental for employee-only coverage and low cost for family coverage Position Overview The Environmental Specialists series, with progressive levels of responsibility, provides support and advice services for applied research and technical assistance projects conducted by the Office of Water Programs on environmental problems. This position includes water quality and water resources specialties. The position involves providing technical expertise for stormwater compliance programs; technical assistance to disadvantaged communities; planning and construction of experimental facilities; planning, administering, and conducting research activities; and disseminating research results. This position assists with proposals, marketing, planning, organizing, supervising, and/or performing the work of a professional staff, and ensures that work products meet OWP quality standards. The position represents OWP at professional meetings and conferences involving state and federal entities, Sacramento State and other colleges/universities, industry, and private sector organizations. This position reports directly and receives general direction from the Associate Director of Research for the Office of Water Programs or their designee. DUTIES AND RESPONSIBILITIES Environmental Specialist I Provides advice in designing, implementing, and completing research projects. Collects, analyzes and interprets field and laboratory data from stormwater characterization research projects, stormwater runoff toxicity evaluations, Total Maximum Daily Load (TMDL) studies, and similar projects. Provides technical expertise and support for stormwater compliance programs. Identifies the need and assists in incorporating research findings in design and implementation of environmental and water resources projects. Administers research and technical assistance projects, including preparation of selected contract documents (e.g., scopes and schedules), day-to-day contract enforcement, and evaluation of project results. Prepares reports and presentations of findings to university, contractor, and other interested parties and groups. Provides Quality Assurance/Quality Control (QA/QC) for sample collection and reporting activities. Participates in conferences and workshops to transmit research results. Additional duties for Environmental Specialist II Assists in the preparation of proposals. MINIMUM QUALIFICATIONS Environmental Specialist I Bachelor of Science Degree in biological sciences, biology, microbiology, chemistry, geology, earth sciences, environmental sciences or related field. Excellent oral and written communication skills. Demonstrated ability to interpret and analyze environmental laws and regulations including Federal Register and Code of Federal Regulations (CFR). Demonstrated knowledge of the characteristics and environmental impacts of point and non-point source pollution. Demonstrated ability to work in a multidisciplinary research group. Demonstrated ability to review and edit technical project reports and documents. Demonstrated ability to present information and results in conferences and meetings. Must be legally eligible to drive in California, complete and pass an online training course, maintain a good driving record, and be acceptable for vehicle insurance coverage under the University Enterprises insurance plan. Must continue to meet the established driving standards. Driving record will be monitored with the California Department of Motor Vehicles to ensure compliance. Must pass a background check, which may include fingerprinting. Must continue to meet the established standards. Additional qualifications for Environmental Specialist II Master of Science Degree in biological sciences, biology, microbiology, chemistry, geology, earth sciences, environmental sciences or related field. Demonstrated knowledge of monitoring and analysis of natural and engineered environmental systems. recblid skow21ckbrbjy99xow5rirazmsr50d
09/22/2021
Full time
The Office of Water Programs (OWP) is a research and training organization located on the Sac State campus. The OWP Research Group is seeking Environmental Specialists I and II . The OWP Research Group provides technical expertise and applied research services in water quality monitoring and evaluation, stormwater permits and best management practices (BMPs), water and wastewater treatment, and water resources. OWP provides an excellent opportunity to work in an entrepreneurial, collaborative manner with a small, highly proficient group of professionals on projects that require innovative solutions. As a self-supporting entity, OWP obtains its funding from contracts and competitive grants. Past clients include California state agencies including Caltrans, State Water Resources Control Board, Department of Water Resources, Office of Emergency Services, Department of Toxic Substances Control, and Department of Parks and Recreation. Other clients and partnerships have included environmental consulting firms, equipment manufacturers, and the California Stormwater Quality Association. OWP has successfully competed for state and federal grant funds. Recent grants include a $10M award to provide drinking water technical assistance to disadvantaged communities in California and a $4.9M award to develop a program that allows licensed child care centers in California to sign up for free lead testing of their drinking water and free replacement of contaminated drinking water fixtures. OWP, through an EPA grant, is the EPA Region 9 Environmental Finance Center (EFC). As the EFC and through a state grant program, OWP provides water, wastewater, and groundwater technical assistance to disadvantaged communities. OWP also teamed on a grant project with the City of Sacramento to implement and test low impact development devices on the Sac State campus. Technical services we provide through contracts/grants include stormwater management program planning and implementation; hydrologic and hydraulic modelling; flood inundation mapping; lab-scale testing; planning, design, and management of field-scale experiments; analysis and interpretation of monitoring data; stormwater training and testing; geographic information systems (GIS) and other computerized modeling; project management; and information dissemination. To be considered, apply by Friday, September 17, 2021. We encourage you to apply to the position that best suits your qualifications. Environmental Specialist I $4,854 - $5,329 per month Environmental Specialist II $5,483 - $8,224 per month University Enterprises, Inc. (UEI) offers an excellent benefits package that includes: • Participation in CalPERS Retirement Program • Paid Vacation Time - starting at 10 hours accrued/month • Paid Sick Time - 8 hours accrued/month • Paid Holidays - 13 paid holidays per year including paid time off the week between Christmas Day and New Year's Day as the CSUS campus is closed plus one personal day. • Excellent medical benefits - 100% employer paid medical & dental for employee-only coverage and low cost for family coverage Position Overview The Environmental Specialists series, with progressive levels of responsibility, provides support and advice services for applied research and technical assistance projects conducted by the Office of Water Programs on environmental problems. This position includes water quality and water resources specialties. The position involves providing technical expertise for stormwater compliance programs; technical assistance to disadvantaged communities; planning and construction of experimental facilities; planning, administering, and conducting research activities; and disseminating research results. This position assists with proposals, marketing, planning, organizing, supervising, and/or performing the work of a professional staff, and ensures that work products meet OWP quality standards. The position represents OWP at professional meetings and conferences involving state and federal entities, Sacramento State and other colleges/universities, industry, and private sector organizations. This position reports directly and receives general direction from the Associate Director of Research for the Office of Water Programs or their designee. DUTIES AND RESPONSIBILITIES Environmental Specialist I Provides advice in designing, implementing, and completing research projects. Collects, analyzes and interprets field and laboratory data from stormwater characterization research projects, stormwater runoff toxicity evaluations, Total Maximum Daily Load (TMDL) studies, and similar projects. Provides technical expertise and support for stormwater compliance programs. Identifies the need and assists in incorporating research findings in design and implementation of environmental and water resources projects. Administers research and technical assistance projects, including preparation of selected contract documents (e.g., scopes and schedules), day-to-day contract enforcement, and evaluation of project results. Prepares reports and presentations of findings to university, contractor, and other interested parties and groups. Provides Quality Assurance/Quality Control (QA/QC) for sample collection and reporting activities. Participates in conferences and workshops to transmit research results. Additional duties for Environmental Specialist II Assists in the preparation of proposals. MINIMUM QUALIFICATIONS Environmental Specialist I Bachelor of Science Degree in biological sciences, biology, microbiology, chemistry, geology, earth sciences, environmental sciences or related field. Excellent oral and written communication skills. Demonstrated ability to interpret and analyze environmental laws and regulations including Federal Register and Code of Federal Regulations (CFR). Demonstrated knowledge of the characteristics and environmental impacts of point and non-point source pollution. Demonstrated ability to work in a multidisciplinary research group. Demonstrated ability to review and edit technical project reports and documents. Demonstrated ability to present information and results in conferences and meetings. Must be legally eligible to drive in California, complete and pass an online training course, maintain a good driving record, and be acceptable for vehicle insurance coverage under the University Enterprises insurance plan. Must continue to meet the established driving standards. Driving record will be monitored with the California Department of Motor Vehicles to ensure compliance. Must pass a background check, which may include fingerprinting. Must continue to meet the established standards. Additional qualifications for Environmental Specialist II Master of Science Degree in biological sciences, biology, microbiology, chemistry, geology, earth sciences, environmental sciences or related field. Demonstrated knowledge of monitoring and analysis of natural and engineered environmental systems. recblid skow21ckbrbjy99xow5rirazmsr50d
POSITION OVERVIEW Tax Customer Service Representative II (Experienced) Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posess excellent communication skills, we need your help answering tax related questions and offering advice. You will by provide expert guidance, explain tax and technical terms, and answer tax-related questions. Our industry leading training programs will give you the tools you need to succeed and grow as a tax professional. Schedules vary by site and project however we can usually find something that works for everyone. This is an experienced-level position with competitive compensation. Three years of experience in call center, customer service, technical support, or sales is required. Accounting or tax knowledge is a plus. -------------- POSITION RESPONSIBILITIES Essential Duties Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries Document client interactions CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials. Must possess or be able to obtain any related State licenses, certificates, permits or bonds Must possess active PTIN (Preparer Tax Identification Number) Recent experience preparing federal and state individual 1040 tax returns for clients/customers Proficient with technology; solid knowledge of computer operations and software Must have (or be willing to obtain) a dedicated hardwired internet connection Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring Excellent verbal and written communication skills Ability to work in a fast-paced environment with minimal supervision Critical thinking, problem solving, research skills and determination Preferred Audit experience a plus (IRS and state tax authorities) Bachelor's Degree Bilingual (English/Spanish) communication skills (written & spoken) a plus Work at home experience State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota. Driving modernization through digitalization, MCI ensures clients do more for less..... click apply for full job details
01/30/2021
Full time
POSITION OVERVIEW Tax Customer Service Representative II (Experienced) Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posess excellent communication skills, we need your help answering tax related questions and offering advice. You will by provide expert guidance, explain tax and technical terms, and answer tax-related questions. Our industry leading training programs will give you the tools you need to succeed and grow as a tax professional. Schedules vary by site and project however we can usually find something that works for everyone. This is an experienced-level position with competitive compensation. Three years of experience in call center, customer service, technical support, or sales is required. Accounting or tax knowledge is a plus. -------------- POSITION RESPONSIBILITIES Essential Duties Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries Document client interactions CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials. Must possess or be able to obtain any related State licenses, certificates, permits or bonds Must possess active PTIN (Preparer Tax Identification Number) Recent experience preparing federal and state individual 1040 tax returns for clients/customers Proficient with technology; solid knowledge of computer operations and software Must have (or be willing to obtain) a dedicated hardwired internet connection Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring Excellent verbal and written communication skills Ability to work in a fast-paced environment with minimal supervision Critical thinking, problem solving, research skills and determination Preferred Audit experience a plus (IRS and state tax authorities) Bachelor's Degree Bilingual (English/Spanish) communication skills (written & spoken) a plus Work at home experience State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota. Driving modernization through digitalization, MCI ensures clients do more for less..... click apply for full job details
POSITION OVERVIEW Tax Customer Service Representative II (Experienced) Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posess excellent communication skills, we need your help answering tax related questions and offering advice. You will by provide expert guidance, explain tax and technical terms, and answer tax-related questions. Our industry leading training programs will give you the tools you need to succeed and grow as a tax professional. Schedules vary by site and project however we can usually find something that works for everyone. This is an experienced-level position with competitive compensation. Three years of experience in call center, customer service, technical support, or sales is required. Accounting or tax knowledge is a plus. -------------- POSITION RESPONSIBILITIES Essential Duties Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries Document client interactions CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials. Must possess or be able to obtain any related State licenses, certificates, permits or bonds Must possess active PTIN (Preparer Tax Identification Number) Recent experience preparing federal and state individual 1040 tax returns for clients/customers Proficient with technology; solid knowledge of computer operations and software Must have (or be willing to obtain) a dedicated hardwired internet connection Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring Excellent verbal and written communication skills Ability to work in a fast-paced environment with minimal supervision Critical thinking, problem solving, research skills and determination Preferred Audit experience a plus (IRS and state tax authorities) Bachelor's Degree Bilingual (English/Spanish) communication skills (written & spoken) a plus Work at home experience State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota. Driving modernization through digitalization, MCI ensures clients do more for less..... click apply for full job details
01/30/2021
Full time
POSITION OVERVIEW Tax Customer Service Representative II (Experienced) Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posess excellent communication skills, we need your help answering tax related questions and offering advice. You will by provide expert guidance, explain tax and technical terms, and answer tax-related questions. Our industry leading training programs will give you the tools you need to succeed and grow as a tax professional. Schedules vary by site and project however we can usually find something that works for everyone. This is an experienced-level position with competitive compensation. Three years of experience in call center, customer service, technical support, or sales is required. Accounting or tax knowledge is a plus. -------------- POSITION RESPONSIBILITIES Essential Duties Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries Document client interactions CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials. Must possess or be able to obtain any related State licenses, certificates, permits or bonds Must possess active PTIN (Preparer Tax Identification Number) Recent experience preparing federal and state individual 1040 tax returns for clients/customers Proficient with technology; solid knowledge of computer operations and software Must have (or be willing to obtain) a dedicated hardwired internet connection Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring Excellent verbal and written communication skills Ability to work in a fast-paced environment with minimal supervision Critical thinking, problem solving, research skills and determination Preferred Audit experience a plus (IRS and state tax authorities) Bachelor's Degree Bilingual (English/Spanish) communication skills (written & spoken) a plus Work at home experience State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota. Driving modernization through digitalization, MCI ensures clients do more for less..... click apply for full job details
POSITION OVERVIEW Tax Customer Service Representative II (Experienced) Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posess excellent communication skills, we need your help answering tax related questions and offering advice. You will by provide expert guidance, explain tax and technical terms, and answer tax-related questions. Our industry leading training programs will give you the tools you need to succeed and grow as a tax professional. Schedules vary by site and project however we can usually find something that works for everyone. This is an experienced-level position with competitive compensation. Three years of experience in call center, customer service, technical support, or sales is required. Accounting or tax knowledge is a plus. -------------- POSITION RESPONSIBILITIES Essential Duties Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries Document client interactions CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials. Must possess or be able to obtain any related State licenses, certificates, permits or bonds Must possess active PTIN (Preparer Tax Identification Number) Recent experience preparing federal and state individual 1040 tax returns for clients/customers Proficient with technology; solid knowledge of computer operations and software Must have (or be willing to obtain) a dedicated hardwired internet connection Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring Excellent verbal and written communication skills Ability to work in a fast-paced environment with minimal supervision Critical thinking, problem solving, research skills and determination Preferred Audit experience a plus (IRS and state tax authorities) Bachelor's Degree Bilingual (English/Spanish) communication skills (written & spoken) a plus Work at home experience State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota. Driving modernization through digitalization, MCI ensures clients do more for less..... click apply for full job details
01/30/2021
Full time
POSITION OVERVIEW Tax Customer Service Representative II (Experienced) Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posess excellent communication skills, we need your help answering tax related questions and offering advice. You will by provide expert guidance, explain tax and technical terms, and answer tax-related questions. Our industry leading training programs will give you the tools you need to succeed and grow as a tax professional. Schedules vary by site and project however we can usually find something that works for everyone. This is an experienced-level position with competitive compensation. Three years of experience in call center, customer service, technical support, or sales is required. Accounting or tax knowledge is a plus. -------------- POSITION RESPONSIBILITIES Essential Duties Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries Document client interactions CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials. Must possess or be able to obtain any related State licenses, certificates, permits or bonds Must possess active PTIN (Preparer Tax Identification Number) Recent experience preparing federal and state individual 1040 tax returns for clients/customers Proficient with technology; solid knowledge of computer operations and software Must have (or be willing to obtain) a dedicated hardwired internet connection Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring Excellent verbal and written communication skills Ability to work in a fast-paced environment with minimal supervision Critical thinking, problem solving, research skills and determination Preferred Audit experience a plus (IRS and state tax authorities) Bachelor's Degree Bilingual (English/Spanish) communication skills (written & spoken) a plus Work at home experience State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota. Driving modernization through digitalization, MCI ensures clients do more for less..... click apply for full job details
POSITION OVERVIEW Tax Customer Service Representative II (Experienced) Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posess excellent communication skills, we need your help answering tax related questions and offering advice. You will by provide expert guidance, explain tax and technical terms, and answer tax-related questions. Our industry leading training programs will give you the tools you need to succeed and grow as a tax professional. Schedules vary by site and project however we can usually find something that works for everyone. This is an experienced-level position with competitive compensation. Three years of experience in call center, customer service, technical support, or sales is required. Accounting or tax knowledge is a plus. -------------- POSITION RESPONSIBILITIES Essential Duties Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries Document client interactions CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials. Must possess or be able to obtain any related State licenses, certificates, permits or bonds Must possess active PTIN (Preparer Tax Identification Number) Recent experience preparing federal and state individual 1040 tax returns for clients/customers Proficient with technology; solid knowledge of computer operations and software Must have (or be willing to obtain) a dedicated hardwired internet connection Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring Excellent verbal and written communication skills Ability to work in a fast-paced environment with minimal supervision Critical thinking, problem solving, research skills and determination Preferred Audit experience a plus (IRS and state tax authorities) Bachelor's Degree Bilingual (English/Spanish) communication skills (written & spoken) a plus Work at home experience State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota. Driving modernization through digitalization, MCI ensures clients do more for less..... click apply for full job details
01/29/2021
Full time
POSITION OVERVIEW Tax Customer Service Representative II (Experienced) Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posess excellent communication skills, we need your help answering tax related questions and offering advice. You will by provide expert guidance, explain tax and technical terms, and answer tax-related questions. Our industry leading training programs will give you the tools you need to succeed and grow as a tax professional. Schedules vary by site and project however we can usually find something that works for everyone. This is an experienced-level position with competitive compensation. Three years of experience in call center, customer service, technical support, or sales is required. Accounting or tax knowledge is a plus. -------------- POSITION RESPONSIBILITIES Essential Duties Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries Document client interactions CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials. Must possess or be able to obtain any related State licenses, certificates, permits or bonds Must possess active PTIN (Preparer Tax Identification Number) Recent experience preparing federal and state individual 1040 tax returns for clients/customers Proficient with technology; solid knowledge of computer operations and software Must have (or be willing to obtain) a dedicated hardwired internet connection Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring Excellent verbal and written communication skills Ability to work in a fast-paced environment with minimal supervision Critical thinking, problem solving, research skills and determination Preferred Audit experience a plus (IRS and state tax authorities) Bachelor's Degree Bilingual (English/Spanish) communication skills (written & spoken) a plus Work at home experience State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota. Driving modernization through digitalization, MCI ensures clients do more for less..... click apply for full job details
POSITION OVERVIEW Tax Customer Service Representative II (Experienced) Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posess excellent communication skills, we need your help answering tax related questions and offering advice. You will by provide expert guidance, explain tax and technical terms, and answer tax-related questions. Our industry leading training programs will give you the tools you need to succeed and grow as a tax professional. Schedules vary by site and project however we can usually find something that works for everyone. This is an experienced-level position with competitive compensation. Three years of experience in call center, customer service, technical support, or sales is required. Accounting or tax knowledge is a plus. -------------- POSITION RESPONSIBILITIES Essential Duties Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries Document client interactions CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials. Must possess or be able to obtain any related State licenses, certificates, permits or bonds Must possess active PTIN (Preparer Tax Identification Number) Recent experience preparing federal and state individual 1040 tax returns for clients/customers Proficient with technology; solid knowledge of computer operations and software Must have (or be willing to obtain) a dedicated hardwired internet connection Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring Excellent verbal and written communication skills Ability to work in a fast-paced environment with minimal supervision Critical thinking, problem solving, research skills and determination Preferred Audit experience a plus (IRS and state tax authorities) Bachelor's Degree Bilingual (English/Spanish) communication skills (written & spoken) a plus Work at home experience State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota. Driving modernization through digitalization, MCI ensures clients do more for less..... click apply for full job details
01/29/2021
Full time
POSITION OVERVIEW Tax Customer Service Representative II (Experienced) Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posess excellent communication skills, we need your help answering tax related questions and offering advice. You will by provide expert guidance, explain tax and technical terms, and answer tax-related questions. Our industry leading training programs will give you the tools you need to succeed and grow as a tax professional. Schedules vary by site and project however we can usually find something that works for everyone. This is an experienced-level position with competitive compensation. Three years of experience in call center, customer service, technical support, or sales is required. Accounting or tax knowledge is a plus. -------------- POSITION RESPONSIBILITIES Essential Duties Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries Document client interactions CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials. Must possess or be able to obtain any related State licenses, certificates, permits or bonds Must possess active PTIN (Preparer Tax Identification Number) Recent experience preparing federal and state individual 1040 tax returns for clients/customers Proficient with technology; solid knowledge of computer operations and software Must have (or be willing to obtain) a dedicated hardwired internet connection Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring Excellent verbal and written communication skills Ability to work in a fast-paced environment with minimal supervision Critical thinking, problem solving, research skills and determination Preferred Audit experience a plus (IRS and state tax authorities) Bachelor's Degree Bilingual (English/Spanish) communication skills (written & spoken) a plus Work at home experience State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota. Driving modernization through digitalization, MCI ensures clients do more for less..... click apply for full job details
POSITION OVERVIEW Tax Customer Service Representative II (Experienced) Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posess excellent communication skills, we need your help answering tax related questions and offering advice. You will by provide expert guidance, explain tax and technical terms, and answer tax-related questions. Our industry leading training programs will give you the tools you need to succeed and grow as a tax professional. Schedules vary by site and project however we can usually find something that works for everyone. This is an experienced-level position with competitive compensation. Three years of experience in call center, customer service, technical support, or sales is required. Accounting or tax knowledge is a plus. -------------- POSITION RESPONSIBILITIES Essential Duties Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries Document client interactions CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials. Must possess or be able to obtain any related State licenses, certificates, permits or bonds Must possess active PTIN (Preparer Tax Identification Number) Recent experience preparing federal and state individual 1040 tax returns for clients/customers Proficient with technology; solid knowledge of computer operations and software Must have (or be willing to obtain) a dedicated hardwired internet connection Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring Excellent verbal and written communication skills Ability to work in a fast-paced environment with minimal supervision Critical thinking, problem solving, research skills and determination Preferred Audit experience a plus (IRS and state tax authorities) Bachelor's Degree Bilingual (English/Spanish) communication skills (written & spoken) a plus Work at home experience State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota. Driving modernization through digitalization, MCI ensures clients do more for less..... click apply for full job details
01/29/2021
Full time
POSITION OVERVIEW Tax Customer Service Representative II (Experienced) Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posess excellent communication skills, we need your help answering tax related questions and offering advice. You will by provide expert guidance, explain tax and technical terms, and answer tax-related questions. Our industry leading training programs will give you the tools you need to succeed and grow as a tax professional. Schedules vary by site and project however we can usually find something that works for everyone. This is an experienced-level position with competitive compensation. Three years of experience in call center, customer service, technical support, or sales is required. Accounting or tax knowledge is a plus. -------------- POSITION RESPONSIBILITIES Essential Duties Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries Document client interactions CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials. Must possess or be able to obtain any related State licenses, certificates, permits or bonds Must possess active PTIN (Preparer Tax Identification Number) Recent experience preparing federal and state individual 1040 tax returns for clients/customers Proficient with technology; solid knowledge of computer operations and software Must have (or be willing to obtain) a dedicated hardwired internet connection Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring Excellent verbal and written communication skills Ability to work in a fast-paced environment with minimal supervision Critical thinking, problem solving, research skills and determination Preferred Audit experience a plus (IRS and state tax authorities) Bachelor's Degree Bilingual (English/Spanish) communication skills (written & spoken) a plus Work at home experience State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota. Driving modernization through digitalization, MCI ensures clients do more for less..... click apply for full job details
POSITION OVERVIEW Tax Customer Service Representative II (Experienced) Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posess excellent communication skills, we need your help answering tax related questions and offering advice. You will by provide expert guidance, explain tax and technical terms, and answer tax-related questions. Our industry leading training programs will give you the tools you need to succeed and grow as a tax professional. Schedules vary by site and project however we can usually find something that works for everyone. This is an experienced-level position with competitive compensation. Three years of experience in call center, customer service, technical support, or sales is required. Accounting or tax knowledge is a plus. -------------- POSITION RESPONSIBILITIES Essential Duties Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries Document client interactions CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials. Must possess or be able to obtain any related State licenses, certificates, permits or bonds Must possess active PTIN (Preparer Tax Identification Number) Recent experience preparing federal and state individual 1040 tax returns for clients/customers Proficient with technology; solid knowledge of computer operations and software Must have (or be willing to obtain) a dedicated hardwired internet connection Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring Excellent verbal and written communication skills Ability to work in a fast-paced environment with minimal supervision Critical thinking, problem solving, research skills and determination Preferred Audit experience a plus (IRS and state tax authorities) Bachelor's Degree Bilingual (English/Spanish) communication skills (written & spoken) a plus Work at home experience State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota. Driving modernization through digitalization, MCI ensures clients do more for less..... click apply for full job details
01/29/2021
Full time
POSITION OVERVIEW Tax Customer Service Representative II (Experienced) Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posess excellent communication skills, we need your help answering tax related questions and offering advice. You will by provide expert guidance, explain tax and technical terms, and answer tax-related questions. Our industry leading training programs will give you the tools you need to succeed and grow as a tax professional. Schedules vary by site and project however we can usually find something that works for everyone. This is an experienced-level position with competitive compensation. Three years of experience in call center, customer service, technical support, or sales is required. Accounting or tax knowledge is a plus. -------------- POSITION RESPONSIBILITIES Essential Duties Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries Document client interactions CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials. Must possess or be able to obtain any related State licenses, certificates, permits or bonds Must possess active PTIN (Preparer Tax Identification Number) Recent experience preparing federal and state individual 1040 tax returns for clients/customers Proficient with technology; solid knowledge of computer operations and software Must have (or be willing to obtain) a dedicated hardwired internet connection Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring Excellent verbal and written communication skills Ability to work in a fast-paced environment with minimal supervision Critical thinking, problem solving, research skills and determination Preferred Audit experience a plus (IRS and state tax authorities) Bachelor's Degree Bilingual (English/Spanish) communication skills (written & spoken) a plus Work at home experience State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota. Driving modernization through digitalization, MCI ensures clients do more for less..... click apply for full job details
POSITION OVERVIEW Tax Customer Service Representative II (Experienced) Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posess excellent communication skills, we need your help answering tax related questions and offering advice. You will by provide expert guidance, explain tax and technical terms, and answer tax-related questions. Our industry leading training programs will give you the tools you need to succeed and grow as a tax professional. Schedules vary by site and project however we can usually find something that works for everyone. This is an experienced-level position with competitive compensation. Three years of experience in call center, customer service, technical support, or sales is required. Accounting or tax knowledge is a plus. -------------- POSITION RESPONSIBILITIES Essential Duties Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries Document client interactions CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials. Must possess or be able to obtain any related State licenses, certificates, permits or bonds Must possess active PTIN (Preparer Tax Identification Number) Recent experience preparing federal and state individual 1040 tax returns for clients/customers Proficient with technology; solid knowledge of computer operations and software Must have (or be willing to obtain) a dedicated hardwired internet connection Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring Excellent verbal and written communication skills Ability to work in a fast-paced environment with minimal supervision Critical thinking, problem solving, research skills and determination Preferred Audit experience a plus (IRS and state tax authorities) Bachelor's Degree Bilingual (English/Spanish) communication skills (written & spoken) a plus Work at home experience State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota. Driving modernization through digitalization, MCI ensures clients do more for less..... click apply for full job details
01/29/2021
Full time
POSITION OVERVIEW Tax Customer Service Representative II (Experienced) Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posess excellent communication skills, we need your help answering tax related questions and offering advice. You will by provide expert guidance, explain tax and technical terms, and answer tax-related questions. Our industry leading training programs will give you the tools you need to succeed and grow as a tax professional. Schedules vary by site and project however we can usually find something that works for everyone. This is an experienced-level position with competitive compensation. Three years of experience in call center, customer service, technical support, or sales is required. Accounting or tax knowledge is a plus. -------------- POSITION RESPONSIBILITIES Essential Duties Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries Document client interactions CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials. Must possess or be able to obtain any related State licenses, certificates, permits or bonds Must possess active PTIN (Preparer Tax Identification Number) Recent experience preparing federal and state individual 1040 tax returns for clients/customers Proficient with technology; solid knowledge of computer operations and software Must have (or be willing to obtain) a dedicated hardwired internet connection Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring Excellent verbal and written communication skills Ability to work in a fast-paced environment with minimal supervision Critical thinking, problem solving, research skills and determination Preferred Audit experience a plus (IRS and state tax authorities) Bachelor's Degree Bilingual (English/Spanish) communication skills (written & spoken) a plus Work at home experience State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota. Driving modernization through digitalization, MCI ensures clients do more for less..... click apply for full job details