Alpha Omega is an award-winning Federal IT Solutions provider. Since its inception in September 2016, we have grown from a start-up to a $100m/year business. Alpha Omega's growth stems from our mission focus: to make the US Government the best in the world. We achieve that via advanced capabilities in the areas of Design & Product Management, DevSecOps & Cloud Engineering, Intelligent Automation, and Cybersecurity. Our consistent growth has fostered a series of accolades including Inc. 5000 and Washington Technology's Fast 50 awards for five consecutive years, Virginia Business Best Places to Work ten years in a row, and Maryland Technology Council's 2022 Government Contract of the Year over $50 Million Dollars award, to name a few. We are seeking passionate federal IT professionals to join our team. Come support our nation's government agencies and make a difference! Why Us? We have H.E.A.R.T.! Alpha Omega's Core Values - (H) harmony, (E) engagement, (A) accountability, (R) resourcefulness, and (T) tenacity- collectively are an acrostic reminder of the values that guide the work we do. We foster a culture that recognizes and rewards hard work. Our H.E.A.R.T. program invites colleagues and managers from across the organization to recognize each other for living out our core values. Spotlighted employees enjoy a detailed nomination about their core-values-aligned actions which are then shared with their manager. Ready to embark on a rewarding, challenging, and fulfilling career in the Federal IT Solutions space? Come grow with us! Job Title: Sr. UI/UX Designer Work Location: Remote Clearance Required: Public Trust We are seeking a Senior UI/UX designer to support our client. This position is part of an agile development team supporting our client's efforts to consolidate its web pages into a modern, unified presence. The position will work across various geographical locations to lead the design process from early concept development to implementation into production. Deliverables will include design mockups, experience flows, prototyping, design presentations, production of visual assets, process design and development. Responsibilities: Creating user-centered designs by understanding business requirements, and user feedback Creating user flows, wireframes, prototypes and mockups Translating requirements into style guides, design systems, design patterns and attractive user interfaces Designing UI elements such as input controls, navigational components, and informational components Collaborating effectively with product, development, and management teams Incorporating customer feedback, usage metrics, and usability findings into design in order to enhance user experience Developing and conceptualizing a comprehensive UI/UX design strategy Investigating user experience design requirements for all projects assigned Producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams and storyboards Creating and helping to enforce adherence to style standards Keep the mockups updated and improve features Required Skills: 5+ years of UI/UX design experience with a portfolio showcasing a variety of digital work Understanding of best practices and procedures for UX Design, concepts, wireframes and user flows Must have experience with web accessibility standards and testing Knowledge of UI design Experience with Adobe XD and other design tools Knowledge of responsive web design Strong understanding of Scrum & Kanban methodologies Candidates must be able to obtain and maintain a Public Trust Clearance Alpha Omega Integration, LLC (Alpha Omega) is committed to the development of a creative, diverse, and inclusive work environment. In accordance with the law and our organizational values, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, Veteran Status, or any other characteristic protected by law (referred to as "protected status)". Final hiring decisions at Alpha Omega will be based on merit, qualifications, and abilities. Black, Indigenous, and People of Color (BIPOC), LGBTQIA, women, people over 40, and differently-abled folks are strongly encouraged to apply.
03/28/2024
Full time
Alpha Omega is an award-winning Federal IT Solutions provider. Since its inception in September 2016, we have grown from a start-up to a $100m/year business. Alpha Omega's growth stems from our mission focus: to make the US Government the best in the world. We achieve that via advanced capabilities in the areas of Design & Product Management, DevSecOps & Cloud Engineering, Intelligent Automation, and Cybersecurity. Our consistent growth has fostered a series of accolades including Inc. 5000 and Washington Technology's Fast 50 awards for five consecutive years, Virginia Business Best Places to Work ten years in a row, and Maryland Technology Council's 2022 Government Contract of the Year over $50 Million Dollars award, to name a few. We are seeking passionate federal IT professionals to join our team. Come support our nation's government agencies and make a difference! Why Us? We have H.E.A.R.T.! Alpha Omega's Core Values - (H) harmony, (E) engagement, (A) accountability, (R) resourcefulness, and (T) tenacity- collectively are an acrostic reminder of the values that guide the work we do. We foster a culture that recognizes and rewards hard work. Our H.E.A.R.T. program invites colleagues and managers from across the organization to recognize each other for living out our core values. Spotlighted employees enjoy a detailed nomination about their core-values-aligned actions which are then shared with their manager. Ready to embark on a rewarding, challenging, and fulfilling career in the Federal IT Solutions space? Come grow with us! Job Title: Sr. UI/UX Designer Work Location: Remote Clearance Required: Public Trust We are seeking a Senior UI/UX designer to support our client. This position is part of an agile development team supporting our client's efforts to consolidate its web pages into a modern, unified presence. The position will work across various geographical locations to lead the design process from early concept development to implementation into production. Deliverables will include design mockups, experience flows, prototyping, design presentations, production of visual assets, process design and development. Responsibilities: Creating user-centered designs by understanding business requirements, and user feedback Creating user flows, wireframes, prototypes and mockups Translating requirements into style guides, design systems, design patterns and attractive user interfaces Designing UI elements such as input controls, navigational components, and informational components Collaborating effectively with product, development, and management teams Incorporating customer feedback, usage metrics, and usability findings into design in order to enhance user experience Developing and conceptualizing a comprehensive UI/UX design strategy Investigating user experience design requirements for all projects assigned Producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams and storyboards Creating and helping to enforce adherence to style standards Keep the mockups updated and improve features Required Skills: 5+ years of UI/UX design experience with a portfolio showcasing a variety of digital work Understanding of best practices and procedures for UX Design, concepts, wireframes and user flows Must have experience with web accessibility standards and testing Knowledge of UI design Experience with Adobe XD and other design tools Knowledge of responsive web design Strong understanding of Scrum & Kanban methodologies Candidates must be able to obtain and maintain a Public Trust Clearance Alpha Omega Integration, LLC (Alpha Omega) is committed to the development of a creative, diverse, and inclusive work environment. In accordance with the law and our organizational values, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, Veteran Status, or any other characteristic protected by law (referred to as "protected status)". Final hiring decisions at Alpha Omega will be based on merit, qualifications, and abilities. Black, Indigenous, and People of Color (BIPOC), LGBTQIA, women, people over 40, and differently-abled folks are strongly encouraged to apply.
Help us change lives At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others. Position Overview At Exact Sciences, we are cancer fighters. We are united by our mission to change lives by providing earlier, smarter answers. Through advances in cancer detection and treatment guidance, we will help eradicate the disease and the suffering it causes. A Screening Solutions Specialist (SSS) is a front-line position in the fight against cancer. The SSS will drive product growth of Cologuard in medical practices to meet sales goals within the assigned geography and deliver diagnostic solutions by establishing the importance of Colorectal Cancer (CRC) diseases and screening. This role aims to enhance customer relationships to drive growth and revenue while enhancing the system of care and deliver improved patient outcomes through integration of Exact Science's solutions. We are Exact Sciences, come join the fight. This position is field based. Essential Duties Include, but are not limited to, the following: Generate deep insight into local healthcare ecosystems and market landscape in order to identify opportunities to enhance the system of care and deliver improved patient outcomes through integration of Exact Science's solutions. Analyze the treatment journey across the local system of care in order to identify account opportunities to work with HCPs to improve clinical decision making and deliver better patient and population health outcomes in the context of EXAS current and future pipelines. Build a network of relationships within accounts in order to gain insight into system, customer and patient unmet needs, including clinical stakeholders and administrators, and diligently captures information on customer interactions using the Customer Relationship Management (CRM) database, including point of contact (POC) information, sales call activities, market intelligence, funnel development and other data points. Synthesize data from a range of formal and informal sources to understand the evolving and dynamic local care system, leveraging available tools and resources such as Engage (CRM), Excel, Tableau and available research to make data-driven decisions on account potential and opportunities in order to focus effort, including working across the Market team. Develop and implement business and account plans to increase the visibility and awareness of the Company's products and maximize opportunities and sales growth. Create business and account plans based on opportunities to drive acceptance of Cologuard and other Exact Sciences solutions to enhance clinical decision making and the effectiveness of the system of care. Lead the implementation of these business and customer plans to devise and implement customer-specific pre-and post-call engagement approaches that evaluate and address customer needs, in collaboration with a range of internal stakeholders including Screening Advocate (SA), Medical Affairs and Marketing. Inform, educate and enable target physician and stakeholder groups about Exact Sciences products and value propositions to equip them to make informed decisions about treatment choices and patient resources and highlight the importance of screening to the customer, drawing on approved clinical studies and marketing aids. Proactively drives business growth by focusing on customers with highest potential and proactively initiating connections to uncover unmet needs and opportunities. Seeks regular feedback from customers about their experience, service, satisfaction and perceived value of working with Exact Sciences. Leads the successful implementation of account plans through collaboration and coordination with key internal stakeholders to develop and execute strategies, enhance customers satisfaction, improve patient outcomes and business opportunities for Exact Sciences. Ensures execution of targeted tactics to deliver business goals in coordination and orchestration with a wider range of internal cross-functional stakeholders, including Account Managers, Area Manager, Marketing, Sales Operations and Internal Sales Support. Communicates a clear and compelling description of customer needs and opportunities to internal stakeholders in order to mobilize resources and shape solutions to address current and future customer needs. Ensures that the team conducts business to the highest ethical and professional standards, consistent with Extract Sciences guidelines and policies and regulatory requirements and upholding the company mission and value through accountability, innovation, integrity, quality and teamwork. Strong verbal and written communication skills including strong questioning and listening skills. Confident, professional, and creditable presence. Strong presentation skills: ability to effectively convey concepts in a clear, concise and professional manner through telephone and face-to-face interactions. Excellent interpersonal, time management and organizational skills. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company's Quality Management System policies and procedures. Maintain regular and reliable attendance. Ability to act with an inclusion mindset and model these behaviors for the organization. Ability to work designated schedule. Ability to work nights and/or weekends, as needed. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day. Ability to work on a computer and phone simultaneously. Ability to travel locally on a daily basis, and at times, overnight travel may be required based on the territory and/or business needs. Minimum Qualifications Bachelor's degree Sales, Business Management, Marketing or, Science, or any other related field or 4 years relevant experience in lieu of degree. 2+ years of previous sales, inside sales or account management experience OR 1+ years of previous sales experience plus 1+ years of experience in a healthcare setting or other field related to the essential duties of the role. Background in commissioned, tangible product sales. Expertise in computer technology that is specific to sales. Proficiency in MS Excel, Word, Outlook and Customer Relationship Management (CRM) tool. Possession of a valid driver's license; no suspended, revoked, surrendered, invalid, etc. allowed. No more than two moving violations, events, or accidents within the last 36 months. No alcohol or drug event in which a vehicle was driven by the candidate or employee, including but not limited to Blood Alcohol Content (BAC) failure, refusal to submit to alcohol or drug test, alcohol related suspension, etc. in the last 36 months. No other results from the Motor Vehicle Report (MVR) check that exposes Exact Sciences to what Exact Sciences deems to be an unacceptable level of liability. Ability to meet any requirements set by healthcare facilities for access to those facilities (e.g. vaccination requirements, mask requirements, etc.). Demonstrated ability to perform the essential duties of the position with or without accommodation. Authorization to work in the United States without sponsorship. Preferred Qualifications 2+ years of experience in sales of medical devices or diagnostics. Experience working with primary care physicians targeted customers. Ability to listen empathetically, understand information presented by people with different communication styles and different points of view, and mediate disagreements. Effective organizational and proactive problem-solving skills. Ability to work confidently in an environment of complexity and ambiguity. Ability to create value for others through the presentation of new processes and concepts. Able to productively and proactively contribute to a team environment, while demonstrating ability to manage workload and priorities independently. Ability to function productively within a fast-paced, multi-tasking, entrepreneurial environment. Ability to work on telephone and on a computer simultaneously. Salary Range: $79,000.00 - $118,000.00 The annual base salary shown is for this position located in US - OH - Columbus on a full-time basis. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually. Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits . Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, email . click apply for full job details
03/28/2024
Full time
Help us change lives At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others. Position Overview At Exact Sciences, we are cancer fighters. We are united by our mission to change lives by providing earlier, smarter answers. Through advances in cancer detection and treatment guidance, we will help eradicate the disease and the suffering it causes. A Screening Solutions Specialist (SSS) is a front-line position in the fight against cancer. The SSS will drive product growth of Cologuard in medical practices to meet sales goals within the assigned geography and deliver diagnostic solutions by establishing the importance of Colorectal Cancer (CRC) diseases and screening. This role aims to enhance customer relationships to drive growth and revenue while enhancing the system of care and deliver improved patient outcomes through integration of Exact Science's solutions. We are Exact Sciences, come join the fight. This position is field based. Essential Duties Include, but are not limited to, the following: Generate deep insight into local healthcare ecosystems and market landscape in order to identify opportunities to enhance the system of care and deliver improved patient outcomes through integration of Exact Science's solutions. Analyze the treatment journey across the local system of care in order to identify account opportunities to work with HCPs to improve clinical decision making and deliver better patient and population health outcomes in the context of EXAS current and future pipelines. Build a network of relationships within accounts in order to gain insight into system, customer and patient unmet needs, including clinical stakeholders and administrators, and diligently captures information on customer interactions using the Customer Relationship Management (CRM) database, including point of contact (POC) information, sales call activities, market intelligence, funnel development and other data points. Synthesize data from a range of formal and informal sources to understand the evolving and dynamic local care system, leveraging available tools and resources such as Engage (CRM), Excel, Tableau and available research to make data-driven decisions on account potential and opportunities in order to focus effort, including working across the Market team. Develop and implement business and account plans to increase the visibility and awareness of the Company's products and maximize opportunities and sales growth. Create business and account plans based on opportunities to drive acceptance of Cologuard and other Exact Sciences solutions to enhance clinical decision making and the effectiveness of the system of care. Lead the implementation of these business and customer plans to devise and implement customer-specific pre-and post-call engagement approaches that evaluate and address customer needs, in collaboration with a range of internal stakeholders including Screening Advocate (SA), Medical Affairs and Marketing. Inform, educate and enable target physician and stakeholder groups about Exact Sciences products and value propositions to equip them to make informed decisions about treatment choices and patient resources and highlight the importance of screening to the customer, drawing on approved clinical studies and marketing aids. Proactively drives business growth by focusing on customers with highest potential and proactively initiating connections to uncover unmet needs and opportunities. Seeks regular feedback from customers about their experience, service, satisfaction and perceived value of working with Exact Sciences. Leads the successful implementation of account plans through collaboration and coordination with key internal stakeholders to develop and execute strategies, enhance customers satisfaction, improve patient outcomes and business opportunities for Exact Sciences. Ensures execution of targeted tactics to deliver business goals in coordination and orchestration with a wider range of internal cross-functional stakeholders, including Account Managers, Area Manager, Marketing, Sales Operations and Internal Sales Support. Communicates a clear and compelling description of customer needs and opportunities to internal stakeholders in order to mobilize resources and shape solutions to address current and future customer needs. Ensures that the team conducts business to the highest ethical and professional standards, consistent with Extract Sciences guidelines and policies and regulatory requirements and upholding the company mission and value through accountability, innovation, integrity, quality and teamwork. Strong verbal and written communication skills including strong questioning and listening skills. Confident, professional, and creditable presence. Strong presentation skills: ability to effectively convey concepts in a clear, concise and professional manner through telephone and face-to-face interactions. Excellent interpersonal, time management and organizational skills. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company's Quality Management System policies and procedures. Maintain regular and reliable attendance. Ability to act with an inclusion mindset and model these behaviors for the organization. Ability to work designated schedule. Ability to work nights and/or weekends, as needed. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day. Ability to work on a computer and phone simultaneously. Ability to travel locally on a daily basis, and at times, overnight travel may be required based on the territory and/or business needs. Minimum Qualifications Bachelor's degree Sales, Business Management, Marketing or, Science, or any other related field or 4 years relevant experience in lieu of degree. 2+ years of previous sales, inside sales or account management experience OR 1+ years of previous sales experience plus 1+ years of experience in a healthcare setting or other field related to the essential duties of the role. Background in commissioned, tangible product sales. Expertise in computer technology that is specific to sales. Proficiency in MS Excel, Word, Outlook and Customer Relationship Management (CRM) tool. Possession of a valid driver's license; no suspended, revoked, surrendered, invalid, etc. allowed. No more than two moving violations, events, or accidents within the last 36 months. No alcohol or drug event in which a vehicle was driven by the candidate or employee, including but not limited to Blood Alcohol Content (BAC) failure, refusal to submit to alcohol or drug test, alcohol related suspension, etc. in the last 36 months. No other results from the Motor Vehicle Report (MVR) check that exposes Exact Sciences to what Exact Sciences deems to be an unacceptable level of liability. Ability to meet any requirements set by healthcare facilities for access to those facilities (e.g. vaccination requirements, mask requirements, etc.). Demonstrated ability to perform the essential duties of the position with or without accommodation. Authorization to work in the United States without sponsorship. Preferred Qualifications 2+ years of experience in sales of medical devices or diagnostics. Experience working with primary care physicians targeted customers. Ability to listen empathetically, understand information presented by people with different communication styles and different points of view, and mediate disagreements. Effective organizational and proactive problem-solving skills. Ability to work confidently in an environment of complexity and ambiguity. Ability to create value for others through the presentation of new processes and concepts. Able to productively and proactively contribute to a team environment, while demonstrating ability to manage workload and priorities independently. Ability to function productively within a fast-paced, multi-tasking, entrepreneurial environment. Ability to work on telephone and on a computer simultaneously. Salary Range: $79,000.00 - $118,000.00 The annual base salary shown is for this position located in US - OH - Columbus on a full-time basis. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually. Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits . Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, email . click apply for full job details
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might be the right opportunity for you This first-of-its-kind experience supercharges your early career and growth at Fidelity with personalized support, knowledgeable career guides and celebration of your achievements, while learning about Fidelity and building skills and experiences. In this role, you will assist our clients with a broad range of needs including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades. Would you like to learn more about the Customer Relationship Advocate position? Take our virtual experience and learn what it is like to work in this role. Click here (opens in a new tab) to experience what it is like to work in this role What to expect As a new CRA, you'll learn about the financial services industry, develop your skills, and gain new experiences. First four months, prepare to become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 and 63 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time, with readily available resources that you can take advantage of including licensing coaches and group workshops. These exams can be challenging but we are here to help! Subsequent months, begin taking customer calls with increasing complexity over time to develop and hone your skills. Engage in dedicated time each week to connect and refuel - by exploring the career center, networking with colleagues, taking online classes, and more! As you gain confidence and develop proficiency serving customers, get more variety in your work week by spending time building advanced skills aligned with the next role that interests you. Advantages of our career development experience You are learning. We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. Prepped with our licensing roadmap, own your success by studying for the exams at an individualized pace with dedication and commitment. You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience. Our inclusive culture empowers associates to achieve success while building a supportive network. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work with dedicated time for development activities and doing work that goes beyond answering customer calls so you can discover the next step in your career. As you continue to grow, you can become eligible for career mobility opportunities. The Skills You Bring Desire to establish rapport and relationships with customers and the team through effective communication Experience in customer service, call center, or financial services preferred A strong interest in financial services Exceptional Problem-solving skills and a demonstrated history of overcoming academic or professional challenges Ability and flexibility to work in a "hybrid" work setting, both at home and in office Comfortable with technology and ability to navigate multiple systems simultaneously Ability to handle different types of situations, emotions and conversations driving towards a resolution suitable for all Aptitude to complete our industry-leading paid development experience will fully prepare you to engage with customers while taking the SIE, Series 7 Top Off and Series 63 exams Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision-making The Value You Deliver Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction Service varied customer needs, including balance inquiries, money movement, trading, and more Answer questions and provide resources to deepen client understanding and build confidence Our Investments in You Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 63 Required to obtain within the first 3.5 months Learn More: Dynamic Working (opens in a new tab) Certifications: Series 07 - FINRA, Series 63 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Store Manager Trainee, Assistant Manger, and Assistant Store Manager and others in the Retail to apply.
03/28/2024
Full time
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might be the right opportunity for you This first-of-its-kind experience supercharges your early career and growth at Fidelity with personalized support, knowledgeable career guides and celebration of your achievements, while learning about Fidelity and building skills and experiences. In this role, you will assist our clients with a broad range of needs including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades. Would you like to learn more about the Customer Relationship Advocate position? Take our virtual experience and learn what it is like to work in this role. Click here (opens in a new tab) to experience what it is like to work in this role What to expect As a new CRA, you'll learn about the financial services industry, develop your skills, and gain new experiences. First four months, prepare to become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 and 63 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time, with readily available resources that you can take advantage of including licensing coaches and group workshops. These exams can be challenging but we are here to help! Subsequent months, begin taking customer calls with increasing complexity over time to develop and hone your skills. Engage in dedicated time each week to connect and refuel - by exploring the career center, networking with colleagues, taking online classes, and more! As you gain confidence and develop proficiency serving customers, get more variety in your work week by spending time building advanced skills aligned with the next role that interests you. Advantages of our career development experience You are learning. We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. Prepped with our licensing roadmap, own your success by studying for the exams at an individualized pace with dedication and commitment. You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience. Our inclusive culture empowers associates to achieve success while building a supportive network. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work with dedicated time for development activities and doing work that goes beyond answering customer calls so you can discover the next step in your career. As you continue to grow, you can become eligible for career mobility opportunities. The Skills You Bring Desire to establish rapport and relationships with customers and the team through effective communication Experience in customer service, call center, or financial services preferred A strong interest in financial services Exceptional Problem-solving skills and a demonstrated history of overcoming academic or professional challenges Ability and flexibility to work in a "hybrid" work setting, both at home and in office Comfortable with technology and ability to navigate multiple systems simultaneously Ability to handle different types of situations, emotions and conversations driving towards a resolution suitable for all Aptitude to complete our industry-leading paid development experience will fully prepare you to engage with customers while taking the SIE, Series 7 Top Off and Series 63 exams Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision-making The Value You Deliver Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction Service varied customer needs, including balance inquiries, money movement, trading, and more Answer questions and provide resources to deepen client understanding and build confidence Our Investments in You Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 63 Required to obtain within the first 3.5 months Learn More: Dynamic Working (opens in a new tab) Certifications: Series 07 - FINRA, Series 63 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Store Manager Trainee, Assistant Manger, and Assistant Store Manager and others in the Retail to apply.
DMC Harper University Hospital has distinguished itself in surgery and medicine and is known for its clinical expertise and innovative research. A specialty referral hospital, Harper has established Centers of Excellence in neurosciences, bariatric surgery, vascular services, multidisciplinary cardiovascular services, hypertension, stroke prevention and heart failure. Summary Description The supervisor serves as a liaison on a designated shift. Functions as a resource person for management and staff. Provides on-site problem solving for management and administrative staff. Facilitates and validates decision-making regarding nursing practice. Assists in the development of policies and procedures. Participates in the education and development of patient care staff. Demonstrates an understanding of and commitment to the philosophy and objective of continuous improvement, team work, the mission, vision and values of the DMC and adheres to the DMC Customer Service Standards. Monitors activities for and ensures compliance with laws, government regulations, JCAHO requirements and DMC policies. As directed, implements external and internal audit recommendations. Ensures hospital departments achieve objectives for diversity of their suppliers. 1. On off shifts, weekends and holidays, acts as administrative liaison between administration, patient care staff and other departments. Makes decisions about staff placement and patient placement as needed. Facilitates and participates in interdepartmental problem solving on off shifts and weekends. Maintains high visibility and is readily accessible to staff. Promotes shared decision-making when interacting with staff and assigns pool and agency staff. 2. Collaborates with other health care disciplines to provide optimal patient care. Facilitates the delivery of patient services on all shifts and weekends. Required to be available for call; may be required to work at various facilities. 3. Uses six leadership actions; adheres to the DMC's Customer Service Standards. 4. Interprets/facilitates implementation of hospital and nursing policy/procedure. 5. Actively participates in the development of staff. Collaborates with nursing education and research, clinical nurse specialists, unit management teams and other resources to provide educational programs for staff on all shifts and weekends. 6. Conducts rounds on patient care areas; evaluates progress toward patient outcomes and intervenes appropriately. 7. In collaboration with unit management or charge nurses, adjusts staffing as necessary, taking into consideration patient population and skill mix. 8. Monitors staff interactions with patients, families and the public. 9. Functions as a resource person for patient care. 10. Responds to emergencies; collaborates with unit staff to ensure adequate staffing during emergencies. Facilitates transfer of patients to appropriate area (e.g., ICU). 11. Assists with the orientation, training of staff and provides input for the evaluation of staff. Acts as a mentor to new staff (i.e., emergencies, general practice). 12. Collaborates with management and staff to meet unit goals. 13. Initiates disciplinary action when indicated; communicates relevant information to manager. 14. Serves on committees and participates in organizational activities as appropriate. 15. Participates in performance improvement activities including data collection. 16. Shares joint accountability with institution for maintaining competency. COMPLIANCE STATEMENT Monitors activities for and ensures compliance with laws, government regulations, JCAHO requirements and DMC policies. As directed, implements external and internal audit recommendations. Ensures hospital departments achieve objectives for diversity of their suppliers. The essential functions of this job include but are not limited to those marked with an asterisk. Qualifications: Minimum Qualifications 1. Bachelor of Science degree in Nursing or enrollment/documented intent to complete BSN within two years; or, eight or more years of current equivalent clinical experience. 2. More than two years of progressively more responsible nursing experience. Management experience, preferred. 3. Licensed to practice as a Registered Nurse (RN) in the state of Michigan. Skills Required 1. Analytical ability and clinical knowledge necessary to make recommendations concerning the development of departmental policies, goals, budgets and staffing needs. 2. Ability to change job-related work practices/priorities/procedures and reschedule activities in response to changing work conditions. 3. Ability to work productively and effectively in a complex environment, handle multiple/changing priorities and deal with stress associated with a patient care environment (e.g., medical emergencies, staffing fluctuations, time commitments, varying patient emotions, attitudes, conditions, etc.) 4. Ability to adapt to technologies used in the work environment. 5. Interpersonal skills necessary to establish/maintain effective communication provide leadership for departmental personnel and develop/maintain productive working relationships with other departments, medical staff and the community. 6. Leadership and educational skills to assist in meeting the needs of staff in accordance with departmental goals/objectives. 7. Demonstrate willingness to make meaningful contribution to the work environment as evidenced through behavior and attitude. 8. Specialized clinical knowledge and analytical ability to accurately facilitate patient care. Job: Nursing Primary Location: Detroit, Michigan Facility: DMC Harper University/Hutzel Women's Hospital Job Type: PT2Y Shift Type: Days Shift Begin: 7:00 AM Shift End: 7:30 PM Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
03/28/2024
Full time
DMC Harper University Hospital has distinguished itself in surgery and medicine and is known for its clinical expertise and innovative research. A specialty referral hospital, Harper has established Centers of Excellence in neurosciences, bariatric surgery, vascular services, multidisciplinary cardiovascular services, hypertension, stroke prevention and heart failure. Summary Description The supervisor serves as a liaison on a designated shift. Functions as a resource person for management and staff. Provides on-site problem solving for management and administrative staff. Facilitates and validates decision-making regarding nursing practice. Assists in the development of policies and procedures. Participates in the education and development of patient care staff. Demonstrates an understanding of and commitment to the philosophy and objective of continuous improvement, team work, the mission, vision and values of the DMC and adheres to the DMC Customer Service Standards. Monitors activities for and ensures compliance with laws, government regulations, JCAHO requirements and DMC policies. As directed, implements external and internal audit recommendations. Ensures hospital departments achieve objectives for diversity of their suppliers. 1. On off shifts, weekends and holidays, acts as administrative liaison between administration, patient care staff and other departments. Makes decisions about staff placement and patient placement as needed. Facilitates and participates in interdepartmental problem solving on off shifts and weekends. Maintains high visibility and is readily accessible to staff. Promotes shared decision-making when interacting with staff and assigns pool and agency staff. 2. Collaborates with other health care disciplines to provide optimal patient care. Facilitates the delivery of patient services on all shifts and weekends. Required to be available for call; may be required to work at various facilities. 3. Uses six leadership actions; adheres to the DMC's Customer Service Standards. 4. Interprets/facilitates implementation of hospital and nursing policy/procedure. 5. Actively participates in the development of staff. Collaborates with nursing education and research, clinical nurse specialists, unit management teams and other resources to provide educational programs for staff on all shifts and weekends. 6. Conducts rounds on patient care areas; evaluates progress toward patient outcomes and intervenes appropriately. 7. In collaboration with unit management or charge nurses, adjusts staffing as necessary, taking into consideration patient population and skill mix. 8. Monitors staff interactions with patients, families and the public. 9. Functions as a resource person for patient care. 10. Responds to emergencies; collaborates with unit staff to ensure adequate staffing during emergencies. Facilitates transfer of patients to appropriate area (e.g., ICU). 11. Assists with the orientation, training of staff and provides input for the evaluation of staff. Acts as a mentor to new staff (i.e., emergencies, general practice). 12. Collaborates with management and staff to meet unit goals. 13. Initiates disciplinary action when indicated; communicates relevant information to manager. 14. Serves on committees and participates in organizational activities as appropriate. 15. Participates in performance improvement activities including data collection. 16. Shares joint accountability with institution for maintaining competency. COMPLIANCE STATEMENT Monitors activities for and ensures compliance with laws, government regulations, JCAHO requirements and DMC policies. As directed, implements external and internal audit recommendations. Ensures hospital departments achieve objectives for diversity of their suppliers. The essential functions of this job include but are not limited to those marked with an asterisk. Qualifications: Minimum Qualifications 1. Bachelor of Science degree in Nursing or enrollment/documented intent to complete BSN within two years; or, eight or more years of current equivalent clinical experience. 2. More than two years of progressively more responsible nursing experience. Management experience, preferred. 3. Licensed to practice as a Registered Nurse (RN) in the state of Michigan. Skills Required 1. Analytical ability and clinical knowledge necessary to make recommendations concerning the development of departmental policies, goals, budgets and staffing needs. 2. Ability to change job-related work practices/priorities/procedures and reschedule activities in response to changing work conditions. 3. Ability to work productively and effectively in a complex environment, handle multiple/changing priorities and deal with stress associated with a patient care environment (e.g., medical emergencies, staffing fluctuations, time commitments, varying patient emotions, attitudes, conditions, etc.) 4. Ability to adapt to technologies used in the work environment. 5. Interpersonal skills necessary to establish/maintain effective communication provide leadership for departmental personnel and develop/maintain productive working relationships with other departments, medical staff and the community. 6. Leadership and educational skills to assist in meeting the needs of staff in accordance with departmental goals/objectives. 7. Demonstrate willingness to make meaningful contribution to the work environment as evidenced through behavior and attitude. 8. Specialized clinical knowledge and analytical ability to accurately facilitate patient care. Job: Nursing Primary Location: Detroit, Michigan Facility: DMC Harper University/Hutzel Women's Hospital Job Type: PT2Y Shift Type: Days Shift Begin: 7:00 AM Shift End: 7:30 PM Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Flex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of the 150 Top North American Suppliers in "Automotive News." A growing and vital company, Flex-N-Gate provides a great opportunity for hard-working and skilled individuals. Scope of the Position The Materials Coordinator will manage production suppliers. Plan all incoming Raw materials, purchased components, packaging, sub-suppliers and outside services to support manufacturing and shipping requirements and oversee Receivers in accordance with stated policies, procedures and departmental goals. Directly or through manager, ensures achievement of company goals and objectives. This position participates fully in department initiatives. This position will work closely with the Materials Manager. Responsibilities Coordinate all incoming logistics planning with suppliers, as applicable Inventory expert, working with ERP systems to troubleshoot inventory discrepancies and monitor inventory accuracy General knowledge of PPAP, TS16949, ISO14001, MSDS, CTPAT and Health & Safety requirements On-call from the plant by cell phone after hours Issue firm and forecast releases to vendors on an ongoing basis for all production related items (i.e. Steel, Aluminum, Purchased Components, Packaging, sub-suppliers and Outside services) Coordinate receiving schedules to ensure a smooth flow of incoming products Maintain minimum inventory levels and monitor for accuracy regularly with cycle counts Work as a team with Manufacturing to designate storage locations for all purchased components, Steel, Aluminum and packaging. Maintain Maps and charts for plant level reference Verify receipt data entry from Receivers and monitor FIFO of raw materials throughout the plant May assist in training of Receivers on receiving into CMS and other databases, as required CMS database-Purchasing and Inventory expert. Troubleshooting inventory discrepancies, understanding transactions in inventory database and root cause analysis Ensure current MSDS for items purchased are on file at all times Coordinate various outbound shipments related to vendors/production (i.e. Scrap processor, returnable containers; materials for out of house tryouts). Report monthly Supplier Performance and summarize for QOS reporting Work with Quality Supervisors on supplier quality issues. (Ensure that production is protected) Keep up to date with system changes and training requirements related to job duties The incumbent is responsible for the awareness, understanding, specific responsibilities and management of the Environmental Management System (EMS) as stated in EMS policy CEVPL.00005. The incumbent is responsible for the awareness, understanding, specific responsibilities and management of the Quality Management System (QMS) as stated in CQAM.00001 - Corporate Quality Manual. Qualifications Community college diploma in purchasing or enrollment in/completion of PMAC; and/or Minimum 3 to 5 years in the automotive industry 2 years Inventory control experience Experience with steel / aluminum is an asset Excellent organizational and time management skills Excellent English communication skills (verbal and written) Positive attitude Proficiency with database applications and administration systems, specifically Microsoft Office. Ability to work effectively alone and prioritize. Must be a highly motivated, service and team-oriented individual with an attention to detail. Enthusiasm for challenge and new initiatives are prerequisites. Strong analytical ability Supervisory and interpersonal skills are required Troubleshooting ability is required Strong decision making and problem solving skills Demonstrated good internal customer service skills Detail oriented Good computer skills Benefits Medical, dental, prescription, vision, life and disability insurance; and a flexible spending account 401(k) retirement savings plan with company match Extensive safety training, new hire orientation, continuous learning and development programs and tuition reimbursement Paid holidays and vacation time What do our employees have to say? "It engages you professionally, and provides learning opportunities." "Lots of growth opportunity." "The company's young enough to be exciting, but old enough to be stable." Not just a job-a great place to work! Flex-N-Gate is an equal opportunity employer. EOE/Minorities/Females/Veterans/Disabled.
03/28/2024
Full time
Flex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of the 150 Top North American Suppliers in "Automotive News." A growing and vital company, Flex-N-Gate provides a great opportunity for hard-working and skilled individuals. Scope of the Position The Materials Coordinator will manage production suppliers. Plan all incoming Raw materials, purchased components, packaging, sub-suppliers and outside services to support manufacturing and shipping requirements and oversee Receivers in accordance with stated policies, procedures and departmental goals. Directly or through manager, ensures achievement of company goals and objectives. This position participates fully in department initiatives. This position will work closely with the Materials Manager. Responsibilities Coordinate all incoming logistics planning with suppliers, as applicable Inventory expert, working with ERP systems to troubleshoot inventory discrepancies and monitor inventory accuracy General knowledge of PPAP, TS16949, ISO14001, MSDS, CTPAT and Health & Safety requirements On-call from the plant by cell phone after hours Issue firm and forecast releases to vendors on an ongoing basis for all production related items (i.e. Steel, Aluminum, Purchased Components, Packaging, sub-suppliers and Outside services) Coordinate receiving schedules to ensure a smooth flow of incoming products Maintain minimum inventory levels and monitor for accuracy regularly with cycle counts Work as a team with Manufacturing to designate storage locations for all purchased components, Steel, Aluminum and packaging. Maintain Maps and charts for plant level reference Verify receipt data entry from Receivers and monitor FIFO of raw materials throughout the plant May assist in training of Receivers on receiving into CMS and other databases, as required CMS database-Purchasing and Inventory expert. Troubleshooting inventory discrepancies, understanding transactions in inventory database and root cause analysis Ensure current MSDS for items purchased are on file at all times Coordinate various outbound shipments related to vendors/production (i.e. Scrap processor, returnable containers; materials for out of house tryouts). Report monthly Supplier Performance and summarize for QOS reporting Work with Quality Supervisors on supplier quality issues. (Ensure that production is protected) Keep up to date with system changes and training requirements related to job duties The incumbent is responsible for the awareness, understanding, specific responsibilities and management of the Environmental Management System (EMS) as stated in EMS policy CEVPL.00005. The incumbent is responsible for the awareness, understanding, specific responsibilities and management of the Quality Management System (QMS) as stated in CQAM.00001 - Corporate Quality Manual. Qualifications Community college diploma in purchasing or enrollment in/completion of PMAC; and/or Minimum 3 to 5 years in the automotive industry 2 years Inventory control experience Experience with steel / aluminum is an asset Excellent organizational and time management skills Excellent English communication skills (verbal and written) Positive attitude Proficiency with database applications and administration systems, specifically Microsoft Office. Ability to work effectively alone and prioritize. Must be a highly motivated, service and team-oriented individual with an attention to detail. Enthusiasm for challenge and new initiatives are prerequisites. Strong analytical ability Supervisory and interpersonal skills are required Troubleshooting ability is required Strong decision making and problem solving skills Demonstrated good internal customer service skills Detail oriented Good computer skills Benefits Medical, dental, prescription, vision, life and disability insurance; and a flexible spending account 401(k) retirement savings plan with company match Extensive safety training, new hire orientation, continuous learning and development programs and tuition reimbursement Paid holidays and vacation time What do our employees have to say? "It engages you professionally, and provides learning opportunities." "Lots of growth opportunity." "The company's young enough to be exciting, but old enough to be stable." Not just a job-a great place to work! Flex-N-Gate is an equal opportunity employer. EOE/Minorities/Females/Veterans/Disabled.
Help us change lives At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others. Position Overview At Exact Sciences, we are cancer fighters. We are united by our mission to change lives by providing earlier, smarter answers. Through advances in cancer detection and treatment guidance, we will help eradicate the disease and the suffering it causes. A Screening Solutions Specialist (SSS) is a front-line position in the fight against cancer. The SSS will drive product growth of Cologuard in medical practices to meet sales goals within the assigned geography and deliver diagnostic solutions by establishing the importance of Colorectal Cancer (CRC) diseases and screening. This role aims to enhance customer relationships to drive growth and revenue while enhancing the system of care and deliver improved patient outcomes through integration of Exact Science's solutions. We are Exact Sciences, come join the fight. This position is field based. Essential Duties Include, but are not limited to, the following: Generate deep insight into local healthcare ecosystems and market landscape in order to identify opportunities to enhance the system of care and deliver improved patient outcomes through integration of Exact Science's solutions. Analyze the treatment journey across the local system of care in order to identify account opportunities to work with HCPs to improve clinical decision making and deliver better patient and population health outcomes in the context of EXAS current and future pipelines. Build a network of relationships within accounts in order to gain insight into system, customer and patient unmet needs, including clinical stakeholders and administrators, and diligently captures information on customer interactions using the Customer Relationship Management (CRM) database, including point of contact (POC) information, sales call activities, market intelligence, funnel development and other data points. Synthesize data from a range of formal and informal sources to understand the evolving and dynamic local care system, leveraging available tools and resources such as Engage (CRM), Excel, Tableau and available research to make data-driven decisions on account potential and opportunities in order to focus effort, including working across the Market team. Develop and implement business and account plans to increase the visibility and awareness of the Company's products and maximize opportunities and sales growth. Create business and account plans based on opportunities to drive acceptance of Cologuard and other Exact Sciences solutions to enhance clinical decision making and the effectiveness of the system of care. Lead the implementation of these business and customer plans to devise and implement customer-specific pre-and post-call engagement approaches that evaluate and address customer needs, in collaboration with a range of internal stakeholders including Screening Advocate (SA), Medical Affairs and Marketing. Inform, educate and enable target physician and stakeholder groups about Exact Sciences products and value propositions to equip them to make informed decisions about treatment choices and patient resources and highlight the importance of screening to the customer, drawing on approved clinical studies and marketing aids. Proactively drives business growth by focusing on customers with highest potential and proactively initiating connections to uncover unmet needs and opportunities. Seeks regular feedback from customers about their experience, service, satisfaction and perceived value of working with Exact Sciences. Leads the successful implementation of account plans through collaboration and coordination with key internal stakeholders to develop and execute strategies, enhance customers satisfaction, improve patient outcomes and business opportunities for Exact Sciences. Ensures execution of targeted tactics to deliver business goals in coordination and orchestration with a wider range of internal cross-functional stakeholders, including Account Managers, Area Manager, Marketing, Sales Operations and Internal Sales Support. Communicates a clear and compelling description of customer needs and opportunities to internal stakeholders in order to mobilize resources and shape solutions to address current and future customer needs. Ensures that the team conducts business to the highest ethical and professional standards, consistent with Extract Sciences guidelines and policies and regulatory requirements and upholding the company mission and value through accountability, innovation, integrity, quality and teamwork. Strong verbal and written communication skills including strong questioning and listening skills. Confident, professional, and creditable presence. Strong presentation skills: ability to effectively convey concepts in a clear, concise and professional manner through telephone and face-to-face interactions. Excellent interpersonal, time management and organizational skills. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company's Quality Management System policies and procedures. Maintain regular and reliable attendance. Ability to act with an inclusion mindset and model these behaviors for the organization. Ability to work designated schedule. Ability to work nights and/or weekends, as needed. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day. Ability to work on a computer and phone simultaneously. Ability to travel locally on a daily basis, and at times, overnight travel may be required based on the territory and/or business needs. Minimum Qualifications Bachelor's degree Sales, Business Management, Marketing or, Science, or any other related field or 4 years relevant experience in lieu of degree. 2+ years of previous sales, inside sales or account management experience OR 1+ years of previous sales experience plus 1+ years of experience in a healthcare setting or other field related to the essential duties of the role. Background in commissioned, tangible product sales. Expertise in computer technology that is specific to sales. Proficiency in MS Excel, Word, Outlook and Customer Relationship Management (CRM) tool. Possession of a valid driver's license; no suspended, revoked, surrendered, invalid, etc. allowed. No more than two moving violations, events, or accidents within the last 36 months. No alcohol or drug event in which a vehicle was driven by the candidate or employee, including but not limited to Blood Alcohol Content (BAC) failure, refusal to submit to alcohol or drug test, alcohol related suspension, etc. in the last 36 months. No other results from the Motor Vehicle Report (MVR) check that exposes Exact Sciences to what Exact Sciences deems to be an unacceptable level of liability. Ability to meet any requirements set by healthcare facilities for access to those facilities (e.g. vaccination requirements, mask requirements, etc.). Demonstrated ability to perform the essential duties of the position with or without accommodation. Authorization to work in the United States without sponsorship. Preferred Qualifications 2+ years of experience in sales of medical devices or diagnostics. Experience working with primary care physicians targeted customers. Ability to listen empathetically, understand information presented by people with different communication styles and different points of view, and mediate disagreements. Effective organizational and proactive problem-solving skills. Ability to work confidently in an environment of complexity and ambiguity. Ability to create value for others through the presentation of new processes and concepts. Able to productively and proactively contribute to a team environment, while demonstrating ability to manage workload and priorities independently. Ability to function productively within a fast-paced, multi-tasking, entrepreneurial environment. Ability to work on telephone and on a computer simultaneously. Salary Range: $79,000.00 - $118,000.00 The annual base salary shown is for this position located in US - AL - Dothan on a full-time basis and may differ by hiring location. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually. Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits . Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation . click apply for full job details
03/28/2024
Full time
Help us change lives At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others. Position Overview At Exact Sciences, we are cancer fighters. We are united by our mission to change lives by providing earlier, smarter answers. Through advances in cancer detection and treatment guidance, we will help eradicate the disease and the suffering it causes. A Screening Solutions Specialist (SSS) is a front-line position in the fight against cancer. The SSS will drive product growth of Cologuard in medical practices to meet sales goals within the assigned geography and deliver diagnostic solutions by establishing the importance of Colorectal Cancer (CRC) diseases and screening. This role aims to enhance customer relationships to drive growth and revenue while enhancing the system of care and deliver improved patient outcomes through integration of Exact Science's solutions. We are Exact Sciences, come join the fight. This position is field based. Essential Duties Include, but are not limited to, the following: Generate deep insight into local healthcare ecosystems and market landscape in order to identify opportunities to enhance the system of care and deliver improved patient outcomes through integration of Exact Science's solutions. Analyze the treatment journey across the local system of care in order to identify account opportunities to work with HCPs to improve clinical decision making and deliver better patient and population health outcomes in the context of EXAS current and future pipelines. Build a network of relationships within accounts in order to gain insight into system, customer and patient unmet needs, including clinical stakeholders and administrators, and diligently captures information on customer interactions using the Customer Relationship Management (CRM) database, including point of contact (POC) information, sales call activities, market intelligence, funnel development and other data points. Synthesize data from a range of formal and informal sources to understand the evolving and dynamic local care system, leveraging available tools and resources such as Engage (CRM), Excel, Tableau and available research to make data-driven decisions on account potential and opportunities in order to focus effort, including working across the Market team. Develop and implement business and account plans to increase the visibility and awareness of the Company's products and maximize opportunities and sales growth. Create business and account plans based on opportunities to drive acceptance of Cologuard and other Exact Sciences solutions to enhance clinical decision making and the effectiveness of the system of care. Lead the implementation of these business and customer plans to devise and implement customer-specific pre-and post-call engagement approaches that evaluate and address customer needs, in collaboration with a range of internal stakeholders including Screening Advocate (SA), Medical Affairs and Marketing. Inform, educate and enable target physician and stakeholder groups about Exact Sciences products and value propositions to equip them to make informed decisions about treatment choices and patient resources and highlight the importance of screening to the customer, drawing on approved clinical studies and marketing aids. Proactively drives business growth by focusing on customers with highest potential and proactively initiating connections to uncover unmet needs and opportunities. Seeks regular feedback from customers about their experience, service, satisfaction and perceived value of working with Exact Sciences. Leads the successful implementation of account plans through collaboration and coordination with key internal stakeholders to develop and execute strategies, enhance customers satisfaction, improve patient outcomes and business opportunities for Exact Sciences. Ensures execution of targeted tactics to deliver business goals in coordination and orchestration with a wider range of internal cross-functional stakeholders, including Account Managers, Area Manager, Marketing, Sales Operations and Internal Sales Support. Communicates a clear and compelling description of customer needs and opportunities to internal stakeholders in order to mobilize resources and shape solutions to address current and future customer needs. Ensures that the team conducts business to the highest ethical and professional standards, consistent with Extract Sciences guidelines and policies and regulatory requirements and upholding the company mission and value through accountability, innovation, integrity, quality and teamwork. Strong verbal and written communication skills including strong questioning and listening skills. Confident, professional, and creditable presence. Strong presentation skills: ability to effectively convey concepts in a clear, concise and professional manner through telephone and face-to-face interactions. Excellent interpersonal, time management and organizational skills. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company's Quality Management System policies and procedures. Maintain regular and reliable attendance. Ability to act with an inclusion mindset and model these behaviors for the organization. Ability to work designated schedule. Ability to work nights and/or weekends, as needed. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day. Ability to work on a computer and phone simultaneously. Ability to travel locally on a daily basis, and at times, overnight travel may be required based on the territory and/or business needs. Minimum Qualifications Bachelor's degree Sales, Business Management, Marketing or, Science, or any other related field or 4 years relevant experience in lieu of degree. 2+ years of previous sales, inside sales or account management experience OR 1+ years of previous sales experience plus 1+ years of experience in a healthcare setting or other field related to the essential duties of the role. Background in commissioned, tangible product sales. Expertise in computer technology that is specific to sales. Proficiency in MS Excel, Word, Outlook and Customer Relationship Management (CRM) tool. Possession of a valid driver's license; no suspended, revoked, surrendered, invalid, etc. allowed. No more than two moving violations, events, or accidents within the last 36 months. No alcohol or drug event in which a vehicle was driven by the candidate or employee, including but not limited to Blood Alcohol Content (BAC) failure, refusal to submit to alcohol or drug test, alcohol related suspension, etc. in the last 36 months. No other results from the Motor Vehicle Report (MVR) check that exposes Exact Sciences to what Exact Sciences deems to be an unacceptable level of liability. Ability to meet any requirements set by healthcare facilities for access to those facilities (e.g. vaccination requirements, mask requirements, etc.). Demonstrated ability to perform the essential duties of the position with or without accommodation. Authorization to work in the United States without sponsorship. Preferred Qualifications 2+ years of experience in sales of medical devices or diagnostics. Experience working with primary care physicians targeted customers. Ability to listen empathetically, understand information presented by people with different communication styles and different points of view, and mediate disagreements. Effective organizational and proactive problem-solving skills. Ability to work confidently in an environment of complexity and ambiguity. Ability to create value for others through the presentation of new processes and concepts. Able to productively and proactively contribute to a team environment, while demonstrating ability to manage workload and priorities independently. Ability to function productively within a fast-paced, multi-tasking, entrepreneurial environment. Ability to work on telephone and on a computer simultaneously. Salary Range: $79,000.00 - $118,000.00 The annual base salary shown is for this position located in US - AL - Dothan on a full-time basis and may differ by hiring location. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually. Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits . Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation . click apply for full job details
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might be the right opportunity for you This first-of-its-kind experience supercharges your early career and growth at Fidelity with personalized support, knowledgeable career guides and celebration of your achievements, while learning about Fidelity and building skills and experiences. In this role, you will assist our clients with a broad range of needs including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades. Would you like to learn more about the Customer Relationship Advocate position? Take our virtual experience and learn what it is like to work in this role. Click here (opens in a new tab) to experience what it is like to work in this role What to expect As a new CRA, you'll learn about the financial services industry, develop your skills, and gain new experiences. First four months, prepare to become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 and 63 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time, with readily available resources that you can take advantage of including licensing coaches and group workshops. These exams can be challenging but we are here to help! Subsequent months, begin taking customer calls with increasing complexity over time to develop and hone your skills. Engage in dedicated time each week to connect and refuel - by exploring the career center, networking with colleagues, taking online classes, and more! As you gain confidence and develop proficiency serving customers, get more variety in your work week by spending time building advanced skills aligned with the next role that interests you. Advantages of our career development experience You are learning. We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. Prepped with our licensing roadmap, own your success by studying for the exams at an individualized pace with dedication and commitment. You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience. Our inclusive culture empowers associates to achieve success while building a supportive network. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work with dedicated time for development activities and doing work that goes beyond answering customer calls so you can discover the next step in your career. As you continue to grow, you can become eligible for career mobility opportunities. The Skills You Bring Desire to establish rapport and relationships with customers and the team through effective communication Experience in customer service, call center, or financial services preferred A strong interest in financial services Exceptional Problem-solving skills and a demonstrated history of overcoming academic or professional challenges Ability and flexibility to work in a "hybrid" work setting, both at home and in office Comfortable with technology and ability to navigate multiple systems simultaneously Ability to handle different types of situations, emotions and conversations driving towards a resolution suitable for all Aptitude to complete our industry-leading paid development experience will fully prepare you to engage with customers while taking the SIE, Series 7 Top Off and Series 63 exams Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision-making The Value You Deliver Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction Service varied customer needs, including balance inquiries, money movement, trading, and more Answer questions and provide resources to deepen client understanding and build confidence Our Investments in You Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 63 Required to obtain within the first 3.5 months Learn More: Dynamic Working (opens in a new tab) Certifications: Series 07 - FINRA, Series 63 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as General Store Manager, Retail Store Manager, and Key Holder and others in the Retail to apply.
03/28/2024
Full time
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might be the right opportunity for you This first-of-its-kind experience supercharges your early career and growth at Fidelity with personalized support, knowledgeable career guides and celebration of your achievements, while learning about Fidelity and building skills and experiences. In this role, you will assist our clients with a broad range of needs including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades. Would you like to learn more about the Customer Relationship Advocate position? Take our virtual experience and learn what it is like to work in this role. Click here (opens in a new tab) to experience what it is like to work in this role What to expect As a new CRA, you'll learn about the financial services industry, develop your skills, and gain new experiences. First four months, prepare to become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 and 63 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time, with readily available resources that you can take advantage of including licensing coaches and group workshops. These exams can be challenging but we are here to help! Subsequent months, begin taking customer calls with increasing complexity over time to develop and hone your skills. Engage in dedicated time each week to connect and refuel - by exploring the career center, networking with colleagues, taking online classes, and more! As you gain confidence and develop proficiency serving customers, get more variety in your work week by spending time building advanced skills aligned with the next role that interests you. Advantages of our career development experience You are learning. We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. Prepped with our licensing roadmap, own your success by studying for the exams at an individualized pace with dedication and commitment. You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience. Our inclusive culture empowers associates to achieve success while building a supportive network. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work with dedicated time for development activities and doing work that goes beyond answering customer calls so you can discover the next step in your career. As you continue to grow, you can become eligible for career mobility opportunities. The Skills You Bring Desire to establish rapport and relationships with customers and the team through effective communication Experience in customer service, call center, or financial services preferred A strong interest in financial services Exceptional Problem-solving skills and a demonstrated history of overcoming academic or professional challenges Ability and flexibility to work in a "hybrid" work setting, both at home and in office Comfortable with technology and ability to navigate multiple systems simultaneously Ability to handle different types of situations, emotions and conversations driving towards a resolution suitable for all Aptitude to complete our industry-leading paid development experience will fully prepare you to engage with customers while taking the SIE, Series 7 Top Off and Series 63 exams Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision-making The Value You Deliver Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction Service varied customer needs, including balance inquiries, money movement, trading, and more Answer questions and provide resources to deepen client understanding and build confidence Our Investments in You Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 63 Required to obtain within the first 3.5 months Learn More: Dynamic Working (opens in a new tab) Certifications: Series 07 - FINRA, Series 63 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as General Store Manager, Retail Store Manager, and Key Holder and others in the Retail to apply.
Help us change lives At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others. Position Overview At Exact Sciences, we are cancer fighters. We are united by our mission to change lives by providing earlier, smarter answers. Through advances in cancer detection and treatment guidance, we will help eradicate the disease and the suffering it causes. A Screening Solutions Specialist (SSS) is a front-line position in the fight against cancer. The SSS will drive product growth of Cologuard in medical practices to meet sales goals within the assigned geography and deliver diagnostic solutions by establishing the importance of Colorectal Cancer (CRC) diseases and screening. This role aims to enhance customer relationships to drive growth and revenue while enhancing the system of care and deliver improved patient outcomes through integration of Exact Science's solutions. We are Exact Sciences, come join the fight. This position is field based. Essential Duties Include, but are not limited to, the following: Generate deep insight into local healthcare ecosystems and market landscape in order to identify opportunities to enhance the system of care and deliver improved patient outcomes through integration of Exact Science's solutions. Analyze the treatment journey across the local system of care in order to identify account opportunities to work with HCPs to improve clinical decision making and deliver better patient and population health outcomes in the context of EXAS current and future pipelines. Build a network of relationships within accounts in order to gain insight into system, customer and patient unmet needs, including clinical stakeholders and administrators, and diligently captures information on customer interactions using the Customer Relationship Management (CRM) database, including point of contact (POC) information, sales call activities, market intelligence, funnel development and other data points. Synthesize data from a range of formal and informal sources to understand the evolving and dynamic local care system, leveraging available tools and resources such as Engage (CRM), Excel, Tableau and available research to make data-driven decisions on account potential and opportunities in order to focus effort, including working across the Market team. Develop and implement business and account plans to increase the visibility and awareness of the Company's products and maximize opportunities and sales growth. Create business and account plans based on opportunities to drive acceptance of Cologuard and other Exact Sciences solutions to enhance clinical decision making and the effectiveness of the system of care. Lead the implementation of these business and customer plans to devise and implement customer-specific pre-and post-call engagement approaches that evaluate and address customer needs, in collaboration with a range of internal stakeholders including Screening Advocate (SA), Medical Affairs and Marketing. Inform, educate and enable target physician and stakeholder groups about Exact Sciences products and value propositions to equip them to make informed decisions about treatment choices and patient resources and highlight the importance of screening to the customer, drawing on approved clinical studies and marketing aids. Proactively drives business growth by focusing on customers with highest potential and proactively initiating connections to uncover unmet needs and opportunities. Seeks regular feedback from customers about their experience, service, satisfaction and perceived value of working with Exact Sciences. Leads the successful implementation of account plans through collaboration and coordination with key internal stakeholders to develop and execute strategies, enhance customers satisfaction, improve patient outcomes and business opportunities for Exact Sciences. Ensures execution of targeted tactics to deliver business goals in coordination and orchestration with a wider range of internal cross-functional stakeholders, including Account Managers, Area Manager, Marketing, Sales Operations and Internal Sales Support. Communicates a clear and compelling description of customer needs and opportunities to internal stakeholders in order to mobilize resources and shape solutions to address current and future customer needs. Ensures that the team conducts business to the highest ethical and professional standards, consistent with Extract Sciences guidelines and policies and regulatory requirements and upholding the company mission and value through accountability, innovation, integrity, quality and teamwork. Strong verbal and written communication skills including strong questioning and listening skills. Confident, professional, and creditable presence. Strong presentation skills: ability to effectively convey concepts in a clear, concise and professional manner through telephone and face-to-face interactions. Excellent interpersonal, time management and organizational skills. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company's Quality Management System policies and procedures. Maintain regular and reliable attendance. Ability to act with an inclusion mindset and model these behaviors for the organization. Ability to work designated schedule. Ability to work nights and/or weekends, as needed. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day. Ability to work on a computer and phone simultaneously. Ability to travel locally on a daily basis, and at times, overnight travel may be required based on the territory and/or business needs. Minimum Qualifications Bachelor's degree Sales, Business Management, Marketing or, Science, or any other related field or 4 years relevant experience in lieu of degree. 2+ years of previous sales, inside sales or account management experience OR 1+ years of previous sales experience plus 1+ years of experience in a healthcare setting or other field related to the essential duties of the role. Background in commissioned, tangible product sales. Expertise in computer technology that is specific to sales. Proficiency in MS Excel, Word, Outlook and Customer Relationship Management (CRM) tool. Possession of a valid driver's license; no suspended, revoked, surrendered, invalid, etc. allowed. No more than two moving violations, events, or accidents within the last 36 months. No alcohol or drug event in which a vehicle was driven by the candidate or employee, including but not limited to Blood Alcohol Content (BAC) failure, refusal to submit to alcohol or drug test, alcohol related suspension, etc. in the last 36 months. No other results from the Motor Vehicle Report (MVR) check that exposes Exact Sciences to what Exact Sciences deems to be an unacceptable level of liability. Ability to meet any requirements set by healthcare facilities for access to those facilities (e.g. vaccination requirements, mask requirements, etc.). Demonstrated ability to perform the essential duties of the position with or without accommodation. Authorization to work in the United States without sponsorship. Preferred Qualifications 2+ years of experience in sales of medical devices or diagnostics. Experience working with primary care physicians targeted customers. Ability to listen empathetically, understand information presented by people with different communication styles and different points of view, and mediate disagreements. Effective organizational and proactive problem-solving skills. Ability to work confidently in an environment of complexity and ambiguity. Ability to create value for others through the presentation of new processes and concepts. Able to productively and proactively contribute to a team environment, while demonstrating ability to manage workload and priorities independently. Ability to function productively within a fast-paced, multi-tasking, entrepreneurial environment. Ability to work on telephone and on a computer simultaneously. Salary Range: $79,000.00 - $118,000.00 The annual base salary shown is for this position located in US - AL - Dothan on a full-time basis and may differ by hiring location. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually. Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits . Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation . click apply for full job details
03/28/2024
Full time
Help us change lives At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others. Position Overview At Exact Sciences, we are cancer fighters. We are united by our mission to change lives by providing earlier, smarter answers. Through advances in cancer detection and treatment guidance, we will help eradicate the disease and the suffering it causes. A Screening Solutions Specialist (SSS) is a front-line position in the fight against cancer. The SSS will drive product growth of Cologuard in medical practices to meet sales goals within the assigned geography and deliver diagnostic solutions by establishing the importance of Colorectal Cancer (CRC) diseases and screening. This role aims to enhance customer relationships to drive growth and revenue while enhancing the system of care and deliver improved patient outcomes through integration of Exact Science's solutions. We are Exact Sciences, come join the fight. This position is field based. Essential Duties Include, but are not limited to, the following: Generate deep insight into local healthcare ecosystems and market landscape in order to identify opportunities to enhance the system of care and deliver improved patient outcomes through integration of Exact Science's solutions. Analyze the treatment journey across the local system of care in order to identify account opportunities to work with HCPs to improve clinical decision making and deliver better patient and population health outcomes in the context of EXAS current and future pipelines. Build a network of relationships within accounts in order to gain insight into system, customer and patient unmet needs, including clinical stakeholders and administrators, and diligently captures information on customer interactions using the Customer Relationship Management (CRM) database, including point of contact (POC) information, sales call activities, market intelligence, funnel development and other data points. Synthesize data from a range of formal and informal sources to understand the evolving and dynamic local care system, leveraging available tools and resources such as Engage (CRM), Excel, Tableau and available research to make data-driven decisions on account potential and opportunities in order to focus effort, including working across the Market team. Develop and implement business and account plans to increase the visibility and awareness of the Company's products and maximize opportunities and sales growth. Create business and account plans based on opportunities to drive acceptance of Cologuard and other Exact Sciences solutions to enhance clinical decision making and the effectiveness of the system of care. Lead the implementation of these business and customer plans to devise and implement customer-specific pre-and post-call engagement approaches that evaluate and address customer needs, in collaboration with a range of internal stakeholders including Screening Advocate (SA), Medical Affairs and Marketing. Inform, educate and enable target physician and stakeholder groups about Exact Sciences products and value propositions to equip them to make informed decisions about treatment choices and patient resources and highlight the importance of screening to the customer, drawing on approved clinical studies and marketing aids. Proactively drives business growth by focusing on customers with highest potential and proactively initiating connections to uncover unmet needs and opportunities. Seeks regular feedback from customers about their experience, service, satisfaction and perceived value of working with Exact Sciences. Leads the successful implementation of account plans through collaboration and coordination with key internal stakeholders to develop and execute strategies, enhance customers satisfaction, improve patient outcomes and business opportunities for Exact Sciences. Ensures execution of targeted tactics to deliver business goals in coordination and orchestration with a wider range of internal cross-functional stakeholders, including Account Managers, Area Manager, Marketing, Sales Operations and Internal Sales Support. Communicates a clear and compelling description of customer needs and opportunities to internal stakeholders in order to mobilize resources and shape solutions to address current and future customer needs. Ensures that the team conducts business to the highest ethical and professional standards, consistent with Extract Sciences guidelines and policies and regulatory requirements and upholding the company mission and value through accountability, innovation, integrity, quality and teamwork. Strong verbal and written communication skills including strong questioning and listening skills. Confident, professional, and creditable presence. Strong presentation skills: ability to effectively convey concepts in a clear, concise and professional manner through telephone and face-to-face interactions. Excellent interpersonal, time management and organizational skills. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company's Quality Management System policies and procedures. Maintain regular and reliable attendance. Ability to act with an inclusion mindset and model these behaviors for the organization. Ability to work designated schedule. Ability to work nights and/or weekends, as needed. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day. Ability to work on a computer and phone simultaneously. Ability to travel locally on a daily basis, and at times, overnight travel may be required based on the territory and/or business needs. Minimum Qualifications Bachelor's degree Sales, Business Management, Marketing or, Science, or any other related field or 4 years relevant experience in lieu of degree. 2+ years of previous sales, inside sales or account management experience OR 1+ years of previous sales experience plus 1+ years of experience in a healthcare setting or other field related to the essential duties of the role. Background in commissioned, tangible product sales. Expertise in computer technology that is specific to sales. Proficiency in MS Excel, Word, Outlook and Customer Relationship Management (CRM) tool. Possession of a valid driver's license; no suspended, revoked, surrendered, invalid, etc. allowed. No more than two moving violations, events, or accidents within the last 36 months. No alcohol or drug event in which a vehicle was driven by the candidate or employee, including but not limited to Blood Alcohol Content (BAC) failure, refusal to submit to alcohol or drug test, alcohol related suspension, etc. in the last 36 months. No other results from the Motor Vehicle Report (MVR) check that exposes Exact Sciences to what Exact Sciences deems to be an unacceptable level of liability. Ability to meet any requirements set by healthcare facilities for access to those facilities (e.g. vaccination requirements, mask requirements, etc.). Demonstrated ability to perform the essential duties of the position with or without accommodation. Authorization to work in the United States without sponsorship. Preferred Qualifications 2+ years of experience in sales of medical devices or diagnostics. Experience working with primary care physicians targeted customers. Ability to listen empathetically, understand information presented by people with different communication styles and different points of view, and mediate disagreements. Effective organizational and proactive problem-solving skills. Ability to work confidently in an environment of complexity and ambiguity. Ability to create value for others through the presentation of new processes and concepts. Able to productively and proactively contribute to a team environment, while demonstrating ability to manage workload and priorities independently. Ability to function productively within a fast-paced, multi-tasking, entrepreneurial environment. Ability to work on telephone and on a computer simultaneously. Salary Range: $79,000.00 - $118,000.00 The annual base salary shown is for this position located in US - AL - Dothan on a full-time basis and may differ by hiring location. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually. Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits . Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation . click apply for full job details
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might be the right opportunity for you This first-of-its-kind experience supercharges your early career and growth at Fidelity with personalized support, knowledgeable career guides and celebration of your achievements, while learning about Fidelity and building skills and experiences. In this role, you will assist our clients with a broad range of needs including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades. Would you like to learn more about the Customer Relationship Advocate position? Take our virtual experience and learn what it is like to work in this role. Click here (opens in a new tab) to experience what it is like to work in this role What to expect As a new CRA, you'll learn about the financial services industry, develop your skills, and gain new experiences. First four months, prepare to become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 and 63 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time, with readily available resources that you can take advantage of including licensing coaches and group workshops. These exams can be challenging but we are here to help! Subsequent months, begin taking customer calls with increasing complexity over time to develop and hone your skills. Engage in dedicated time each week to connect and refuel - by exploring the career center, networking with colleagues, taking online classes, and more! As you gain confidence and develop proficiency serving customers, get more variety in your work week by spending time building advanced skills aligned with the next role that interests you. Advantages of our career development experience You are learning. We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. Prepped with our licensing roadmap, own your success by studying for the exams at an individualized pace with dedication and commitment. You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience. Our inclusive culture empowers associates to achieve success while building a supportive network. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work with dedicated time for development activities and doing work that goes beyond answering customer calls so you can discover the next step in your career. As you continue to grow, you can become eligible for career mobility opportunities. The Skills You Bring Desire to establish rapport and relationships with customers and the team through effective communication Experience in customer service, call center, or financial services preferred A strong interest in financial services Exceptional Problem-solving skills and a demonstrated history of overcoming academic or professional challenges Ability and flexibility to work in a "hybrid" work setting, both at home and in office Comfortable with technology and ability to navigate multiple systems simultaneously Ability to handle different types of situations, emotions and conversations driving towards a resolution suitable for all Aptitude to complete our industry-leading paid development experience will fully prepare you to engage with customers while taking the SIE, Series 7 Top Off and Series 63 exams Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision-making The Value You Deliver Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction Service varied customer needs, including balance inquiries, money movement, trading, and more Answer questions and provide resources to deepen client understanding and build confidence Our Investments in You Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 63 Required to obtain within the first 3.5 months Learn More: Dynamic Working (opens in a new tab) Certifications: Series 07 - FINRA, Series 63 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Retail Manager, Sales Floor, and Online Merchant and others in the Retail to apply.
03/28/2024
Full time
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might be the right opportunity for you This first-of-its-kind experience supercharges your early career and growth at Fidelity with personalized support, knowledgeable career guides and celebration of your achievements, while learning about Fidelity and building skills and experiences. In this role, you will assist our clients with a broad range of needs including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades. Would you like to learn more about the Customer Relationship Advocate position? Take our virtual experience and learn what it is like to work in this role. Click here (opens in a new tab) to experience what it is like to work in this role What to expect As a new CRA, you'll learn about the financial services industry, develop your skills, and gain new experiences. First four months, prepare to become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 and 63 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time, with readily available resources that you can take advantage of including licensing coaches and group workshops. These exams can be challenging but we are here to help! Subsequent months, begin taking customer calls with increasing complexity over time to develop and hone your skills. Engage in dedicated time each week to connect and refuel - by exploring the career center, networking with colleagues, taking online classes, and more! As you gain confidence and develop proficiency serving customers, get more variety in your work week by spending time building advanced skills aligned with the next role that interests you. Advantages of our career development experience You are learning. We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. Prepped with our licensing roadmap, own your success by studying for the exams at an individualized pace with dedication and commitment. You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience. Our inclusive culture empowers associates to achieve success while building a supportive network. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work with dedicated time for development activities and doing work that goes beyond answering customer calls so you can discover the next step in your career. As you continue to grow, you can become eligible for career mobility opportunities. The Skills You Bring Desire to establish rapport and relationships with customers and the team through effective communication Experience in customer service, call center, or financial services preferred A strong interest in financial services Exceptional Problem-solving skills and a demonstrated history of overcoming academic or professional challenges Ability and flexibility to work in a "hybrid" work setting, both at home and in office Comfortable with technology and ability to navigate multiple systems simultaneously Ability to handle different types of situations, emotions and conversations driving towards a resolution suitable for all Aptitude to complete our industry-leading paid development experience will fully prepare you to engage with customers while taking the SIE, Series 7 Top Off and Series 63 exams Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision-making The Value You Deliver Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction Service varied customer needs, including balance inquiries, money movement, trading, and more Answer questions and provide resources to deepen client understanding and build confidence Our Investments in You Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 63 Required to obtain within the first 3.5 months Learn More: Dynamic Working (opens in a new tab) Certifications: Series 07 - FINRA, Series 63 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Retail Manager, Sales Floor, and Online Merchant and others in the Retail to apply.
Job Description: Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. This first-of-its-kind experience supercharges your early career and growth at Fidelity with personalized support, knowledgeable career guides and celebration of your achievements, while learning about Fidelity and building skills and experiences. In this role, you will assist our clients with a broad range of needs including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades. Would you like to learn more about the Customer Relationship Advocate position? Take our virtual experience and learn what it is like to work in this role. This is free for everyone with the intent to help you gain a better understanding of the role. What to expect As a new CRA, you'll be supported by a group of leaders, coaches, mentors and experienced CRAs over the first 18 months of your career. First four months, prepare to become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your Series 7 and 63 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time, support from licensing coaches, group and individualized study plans, and review classes. Subsequent months, continue taking customer calls with increasing complexity to develop and hone your skills. Dedicated time each week to develop new skills and to connect and refuel - by exploring the career center, networking with colleagues, taking online classes, and more! As you gain confidence and develop proficiency serving customers, get more variety in your work week by spending time building advanced skills aligned with the next role that interests you. Advantages of our career development experience You are supported. We provide all the training you need to develop the skills needed to service customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience to your first automatic promotion. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work each with dedicated time on development activities and doing work that goes beyond answering customer calls. The Skills You Bring Ability to establish rapport and relationships with customers and the team through effective communication Listening and compassion skills to support the challenges of our diverse customers Adaptability and flexibility in various work environments (i.e., working in the office, working from home, overtime, etc.) Ability to handle different types of situations and conversations driving towards a resolution suitable for all Aptitude to complete our industry-leading paid development experience will fully prepare you to engage with customers while taking the SIE, Series 7 Top Off and Series 63 exams A desire for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision-making The Value You Deliver Demonstrate empathy and passion for helping people and ensure an excellent customer experience Service varied customer needs, including balance inquiries, money movement, trading, and more Answer questions and provide resources to deepen understanding and build confidence Our Investments in You Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 63 - FINRA Learn More: Dynamic Working (opens in a new tab) While aspects of this role are similar to other roles you may have searched for (Entry Level Customer Service, Call Center Representative or Customer Service Representative), this role offers a comprehensive, supported and guided experience towards building a career at Fidelity! Certifications: Series 07 - FINRA, Series 63 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Retail Fashion Buyer, Retail Assistant, and Regional Manager and others in the Retail to apply.
03/28/2024
Full time
Job Description: Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. This first-of-its-kind experience supercharges your early career and growth at Fidelity with personalized support, knowledgeable career guides and celebration of your achievements, while learning about Fidelity and building skills and experiences. In this role, you will assist our clients with a broad range of needs including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades. Would you like to learn more about the Customer Relationship Advocate position? Take our virtual experience and learn what it is like to work in this role. This is free for everyone with the intent to help you gain a better understanding of the role. What to expect As a new CRA, you'll be supported by a group of leaders, coaches, mentors and experienced CRAs over the first 18 months of your career. First four months, prepare to become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your Series 7 and 63 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time, support from licensing coaches, group and individualized study plans, and review classes. Subsequent months, continue taking customer calls with increasing complexity to develop and hone your skills. Dedicated time each week to develop new skills and to connect and refuel - by exploring the career center, networking with colleagues, taking online classes, and more! As you gain confidence and develop proficiency serving customers, get more variety in your work week by spending time building advanced skills aligned with the next role that interests you. Advantages of our career development experience You are supported. We provide all the training you need to develop the skills needed to service customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience to your first automatic promotion. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work each with dedicated time on development activities and doing work that goes beyond answering customer calls. The Skills You Bring Ability to establish rapport and relationships with customers and the team through effective communication Listening and compassion skills to support the challenges of our diverse customers Adaptability and flexibility in various work environments (i.e., working in the office, working from home, overtime, etc.) Ability to handle different types of situations and conversations driving towards a resolution suitable for all Aptitude to complete our industry-leading paid development experience will fully prepare you to engage with customers while taking the SIE, Series 7 Top Off and Series 63 exams A desire for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision-making The Value You Deliver Demonstrate empathy and passion for helping people and ensure an excellent customer experience Service varied customer needs, including balance inquiries, money movement, trading, and more Answer questions and provide resources to deepen understanding and build confidence Our Investments in You Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 63 - FINRA Learn More: Dynamic Working (opens in a new tab) While aspects of this role are similar to other roles you may have searched for (Entry Level Customer Service, Call Center Representative or Customer Service Representative), this role offers a comprehensive, supported and guided experience towards building a career at Fidelity! Certifications: Series 07 - FINRA, Series 63 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Retail Fashion Buyer, Retail Assistant, and Regional Manager and others in the Retail to apply.
Flex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of the 150 Top North American Suppliers in "Automotive News." A growing and vital company, Flex-N-Gate provides a great opportunity for hard-working and skilled individuals. Scope of the Position The processing technician is responsible for setting up injection molds and performs start-up and shut-down of molding systems, as well as wiping a mold before start-up, verifying material and water. Responsibilities All work must be performed in a safe, efficient manner in compliance with Company Policy, local, provincial and/or federal rules and regulations; Contributes to team effort by accomplishing related results as needed; Awareness of Environmental Policy and Quality Policy; how the position's responsibilities impact on environment and quality; Personnel performing work affecting product quality shall be competent on the basis of on- going training,appropriate education, skills and experience; Performs other duties as required by supervisors or managers to keep pace with changes in scope of work. Show leadership to the workforce by his/her decision-making skills, motivational efforts, fairness and consistency so that employees are well aware of their performance and individual importance in the department Complete all paperwork as required;Follow molding schedule on a daily basis; Perform start-up and shutdown duties as required, which includes wiping out entire mold before start-up Keep work area, racking and material clean and organized; Ensure safe storage of all end of arm tools to prevent damage; Report any damaged tooling; Communicate to supervisor/team leader and machine operator reasons for downtime; Clean cages and pits during mold changes, clean purge material from all machines on a daily bases and make sure all machines are cleaned and organized at the end of each shift. Qualifications College diploma in plastics technology/mechanical engineering or equivalent experience. 3-5-year experience in injection molding Good communication (Read and comprehend instructions) Organizational and dexterity skills Attention to detail Knowledge and experience in working with hydraulics and robotics Knowledge of components and materials used in the production process Basic computer skills Benefits Medical, dental, prescription, vision, life and disability insurance; and a flexible spending account 401(k) retirement savings plan with company match Extensive safety training, new hire orientation, continuous learning and development programs and tuition reimbursement Paid holidays and vacation time What do our employees have to say? "It engages you professionally, and provides learning opportunities." "Lots of growth opportunity." "The company's young enough to be exciting, but old enough to be stable." Not just a job-a great place to work! Flex-N-Gate is an equal opportunity employer. EOE/Minorities/Females/Veterans/Disabled.
03/28/2024
Full time
Flex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of the 150 Top North American Suppliers in "Automotive News." A growing and vital company, Flex-N-Gate provides a great opportunity for hard-working and skilled individuals. Scope of the Position The processing technician is responsible for setting up injection molds and performs start-up and shut-down of molding systems, as well as wiping a mold before start-up, verifying material and water. Responsibilities All work must be performed in a safe, efficient manner in compliance with Company Policy, local, provincial and/or federal rules and regulations; Contributes to team effort by accomplishing related results as needed; Awareness of Environmental Policy and Quality Policy; how the position's responsibilities impact on environment and quality; Personnel performing work affecting product quality shall be competent on the basis of on- going training,appropriate education, skills and experience; Performs other duties as required by supervisors or managers to keep pace with changes in scope of work. Show leadership to the workforce by his/her decision-making skills, motivational efforts, fairness and consistency so that employees are well aware of their performance and individual importance in the department Complete all paperwork as required;Follow molding schedule on a daily basis; Perform start-up and shutdown duties as required, which includes wiping out entire mold before start-up Keep work area, racking and material clean and organized; Ensure safe storage of all end of arm tools to prevent damage; Report any damaged tooling; Communicate to supervisor/team leader and machine operator reasons for downtime; Clean cages and pits during mold changes, clean purge material from all machines on a daily bases and make sure all machines are cleaned and organized at the end of each shift. Qualifications College diploma in plastics technology/mechanical engineering or equivalent experience. 3-5-year experience in injection molding Good communication (Read and comprehend instructions) Organizational and dexterity skills Attention to detail Knowledge and experience in working with hydraulics and robotics Knowledge of components and materials used in the production process Basic computer skills Benefits Medical, dental, prescription, vision, life and disability insurance; and a flexible spending account 401(k) retirement savings plan with company match Extensive safety training, new hire orientation, continuous learning and development programs and tuition reimbursement Paid holidays and vacation time What do our employees have to say? "It engages you professionally, and provides learning opportunities." "Lots of growth opportunity." "The company's young enough to be exciting, but old enough to be stable." Not just a job-a great place to work! Flex-N-Gate is an equal opportunity employer. EOE/Minorities/Females/Veterans/Disabled.
The Opportunity Pension risk transfer is a growing business within MassMutual. The PRT Inforce Administration Team provides administration of pension plans and services more than 420k PRT annuitants. The team supports transaction processing for PRT Operations and provides support to longer term strategy and critical initiatives. The Team The PRT Inforce Operations team, within PRT Operations, is made up of 25+ experienced professionals who collaborate and coordinate across sub-teams to meet customer requests timely and accurately. The Business Operations Specialist manage and support Inforce administration by maintaining and enhancing relationships with internal stakeholders. The Impact Business Operations Specialists are responsible for a variety of functions analyzing data and/or forms along with plan parameters to ensure proper processing of client and participant data. Responsible for the processing of financial and non-financial transactions, as well as various types of contributions and/or distributions. Perform in good order review and handle transactions both manual and automated as well as completes analysis and exception processing. Prioritizes work and manages inventory based on SLAs and timing expectations. Handle multiple tasks; work a task queue effectively while maintaining all service and quality standards and ensuring follow up on outstanding items. Drives standardization and consistency of policies and procedures across processes. Focus on continuous improvement through identifying and improving workflows and procedures. Key Responsibilities Include: Performs a variety of annuitant-based services, include processing of transactions and performing quality reviews Acts as a subject matter expert within the team providing guidance and coaching to less experienced employees Reviews and interprets plan documents, multiple forms of contract level data and may perform complex benefit calculations Understand all regulatory items that affect an annuitant's account/calculation. Perform/review various annuitant transactions; periodic and non-periodic participant distributions, indicative data changes, i.e. address changes, bank changes, medical premium deductions, and federal and state tax withholding Handles processing of annuitant requests, including but not limited to benefit calculation, retirement initiation and death claims. May include payment reconciliation, reporting and audit request, install/contract set up activities Ensure accurate and timely processing within established timing standard Ability to perform comprehensive pension benefit calculations, if applicable Applies product knowledge and critical thinking skills to handle problems independently but seeks guidance in highly complex situations Respond to internal service requests and completing complex research requests Responsible for analyzing data and/or forms along with plan parameters to ensure proper processing of client and participant data Applies basic PC skills The Minimum Qualifications Associate degree and 2+ years operational, service, or related experience or 4+ years equivalent work experience in lieu of degree The Ideal Qualifications Bachelor's degree Strong analytical/problem solving skill solving Excellent written, verbal, and interpersonal communication skills Ability to engage, inspire and build a strong team culture Strong attention to detail and ability to comprehend contract language Effective time management with the ability to prioritize multiple projects Proficient in Microsoft Office suite (Word, Excel, SharePoint, Teams) What to Expect as Part of the MassMutual PRT Inforce Administration Team Regular meetings with the team Focused one-on-one meetings with your manager Access to mentorship opportunities Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
03/28/2024
Full time
The Opportunity Pension risk transfer is a growing business within MassMutual. The PRT Inforce Administration Team provides administration of pension plans and services more than 420k PRT annuitants. The team supports transaction processing for PRT Operations and provides support to longer term strategy and critical initiatives. The Team The PRT Inforce Operations team, within PRT Operations, is made up of 25+ experienced professionals who collaborate and coordinate across sub-teams to meet customer requests timely and accurately. The Business Operations Specialist manage and support Inforce administration by maintaining and enhancing relationships with internal stakeholders. The Impact Business Operations Specialists are responsible for a variety of functions analyzing data and/or forms along with plan parameters to ensure proper processing of client and participant data. Responsible for the processing of financial and non-financial transactions, as well as various types of contributions and/or distributions. Perform in good order review and handle transactions both manual and automated as well as completes analysis and exception processing. Prioritizes work and manages inventory based on SLAs and timing expectations. Handle multiple tasks; work a task queue effectively while maintaining all service and quality standards and ensuring follow up on outstanding items. Drives standardization and consistency of policies and procedures across processes. Focus on continuous improvement through identifying and improving workflows and procedures. Key Responsibilities Include: Performs a variety of annuitant-based services, include processing of transactions and performing quality reviews Acts as a subject matter expert within the team providing guidance and coaching to less experienced employees Reviews and interprets plan documents, multiple forms of contract level data and may perform complex benefit calculations Understand all regulatory items that affect an annuitant's account/calculation. Perform/review various annuitant transactions; periodic and non-periodic participant distributions, indicative data changes, i.e. address changes, bank changes, medical premium deductions, and federal and state tax withholding Handles processing of annuitant requests, including but not limited to benefit calculation, retirement initiation and death claims. May include payment reconciliation, reporting and audit request, install/contract set up activities Ensure accurate and timely processing within established timing standard Ability to perform comprehensive pension benefit calculations, if applicable Applies product knowledge and critical thinking skills to handle problems independently but seeks guidance in highly complex situations Respond to internal service requests and completing complex research requests Responsible for analyzing data and/or forms along with plan parameters to ensure proper processing of client and participant data Applies basic PC skills The Minimum Qualifications Associate degree and 2+ years operational, service, or related experience or 4+ years equivalent work experience in lieu of degree The Ideal Qualifications Bachelor's degree Strong analytical/problem solving skill solving Excellent written, verbal, and interpersonal communication skills Ability to engage, inspire and build a strong team culture Strong attention to detail and ability to comprehend contract language Effective time management with the ability to prioritize multiple projects Proficient in Microsoft Office suite (Word, Excel, SharePoint, Teams) What to Expect as Part of the MassMutual PRT Inforce Administration Team Regular meetings with the team Focused one-on-one meetings with your manager Access to mentorship opportunities Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
Help us change lives At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others. Position Overview At Exact Sciences, we are cancer fighters. We are united by our mission to change lives by providing earlier, smarter answers. Through advances in cancer detection and treatment guidance, we will help eradicate the disease and the suffering it causes. A Screening Solutions Specialist (SSS) is a front-line position in the fight against cancer. The SSS will drive product growth of Cologuard in medical practices to meet sales goals within the assigned geography and deliver diagnostic solutions by establishing the importance of Colorectal Cancer (CRC) diseases and screening. This role aims to enhance customer relationships to drive growth and revenue while enhancing the system of care and deliver improved patient outcomes through integration of Exact Science's solutions. We are Exact Sciences, come join the fight. This position is field based. Essential Duties Include, but are not limited to, the following: Generate deep insight into local healthcare ecosystems and market landscape in order to identify opportunities to enhance the system of care and deliver improved patient outcomes through integration of Exact Science's solutions. Analyze the treatment journey across the local system of care in order to identify account opportunities to work with HCPs to improve clinical decision making and deliver better patient and population health outcomes in the context of EXAS current and future pipelines. Build a network of relationships within accounts in order to gain insight into system, customer and patient unmet needs, including clinical stakeholders and administrators, and diligently captures information on customer interactions using the Customer Relationship Management (CRM) database, including point of contact (POC) information, sales call activities, market intelligence, funnel development and other data points. Synthesize data from a range of formal and informal sources to understand the evolving and dynamic local care system, leveraging available tools and resources such as Engage (CRM), Excel, Tableau and available research to make data-driven decisions on account potential and opportunities in order to focus effort, including working across the Market team. Develop and implement business and account plans to increase the visibility and awareness of the Company's products and maximize opportunities and sales growth. Create business and account plans based on opportunities to drive acceptance of Cologuard and other Exact Sciences solutions to enhance clinical decision making and the effectiveness of the system of care. Lead the implementation of these business and customer plans to devise and implement customer-specific pre-and post-call engagement approaches that evaluate and address customer needs, in collaboration with a range of internal stakeholders including Screening Advocate (SA), Medical Affairs and Marketing. Inform, educate and enable target physician and stakeholder groups about Exact Sciences products and value propositions to equip them to make informed decisions about treatment choices and patient resources and highlight the importance of screening to the customer, drawing on approved clinical studies and marketing aids. Proactively drives business growth by focusing on customers with highest potential and proactively initiating connections to uncover unmet needs and opportunities. Seeks regular feedback from customers about their experience, service, satisfaction and perceived value of working with Exact Sciences. Leads the successful implementation of account plans through collaboration and coordination with key internal stakeholders to develop and execute strategies, enhance customers satisfaction, improve patient outcomes and business opportunities for Exact Sciences. Ensures execution of targeted tactics to deliver business goals in coordination and orchestration with a wider range of internal cross-functional stakeholders, including Account Managers, Area Manager, Marketing, Sales Operations and Internal Sales Support. Communicates a clear and compelling description of customer needs and opportunities to internal stakeholders in order to mobilize resources and shape solutions to address current and future customer needs. Ensures that the team conducts business to the highest ethical and professional standards, consistent with Extract Sciences guidelines and policies and regulatory requirements and upholding the company mission and value through accountability, innovation, integrity, quality and teamwork. Strong verbal and written communication skills including strong questioning and listening skills. Confident, professional, and creditable presence. Strong presentation skills: ability to effectively convey concepts in a clear, concise and professional manner through telephone and face-to-face interactions. Excellent interpersonal, time management and organizational skills. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company's Quality Management System policies and procedures. Maintain regular and reliable attendance. Ability to act with an inclusion mindset and model these behaviors for the organization. Ability to work designated schedule. Ability to work nights and/or weekends, as needed. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day. Ability to work on a computer and phone simultaneously. Ability to travel locally on a daily basis, and at times, overnight travel may be required based on the territory and/or business needs. Minimum Qualifications Bachelor's degree Sales, Business Management, Marketing or, Science, or any other related field or 4 years relevant experience in lieu of degree. 2+ years of previous sales, inside sales or account management experience OR 1+ years of previous sales experience plus 1+ years of experience in a healthcare setting or other field related to the essential duties of the role. Background in commissioned, tangible product sales. Expertise in computer technology that is specific to sales. Proficiency in MS Excel, Word, Outlook and Customer Relationship Management (CRM) tool. Possession of a valid driver's license; no suspended, revoked, surrendered, invalid, etc. allowed. No more than two moving violations, events, or accidents within the last 36 months. No alcohol or drug event in which a vehicle was driven by the candidate or employee, including but not limited to Blood Alcohol Content (BAC) failure, refusal to submit to alcohol or drug test, alcohol related suspension, etc. in the last 36 months. No other results from the Motor Vehicle Report (MVR) check that exposes Exact Sciences to what Exact Sciences deems to be an unacceptable level of liability. Ability to meet any requirements set by healthcare facilities for access to those facilities (e.g. vaccination requirements, mask requirements, etc.). Demonstrated ability to perform the essential duties of the position with or without accommodation. Authorization to work in the United States without sponsorship. Preferred Qualifications 2+ years of experience in sales of medical devices or diagnostics. Experience working with primary care physicians targeted customers. Ability to listen empathetically, understand information presented by people with different communication styles and different points of view, and mediate disagreements. Effective organizational and proactive problem-solving skills. Ability to work confidently in an environment of complexity and ambiguity. Ability to create value for others through the presentation of new processes and concepts. Able to productively and proactively contribute to a team environment, while demonstrating ability to manage workload and priorities independently. Ability to function productively within a fast-paced, multi-tasking, entrepreneurial environment. Ability to work on telephone and on a computer simultaneously. Salary Range: $79,000.00 - $118,000.00 The annual base salary shown is for this position located in US - VA - Chesapeake on a full-time basis and may differ by hiring location. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually. Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits . Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation . click apply for full job details
03/28/2024
Full time
Help us change lives At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others. Position Overview At Exact Sciences, we are cancer fighters. We are united by our mission to change lives by providing earlier, smarter answers. Through advances in cancer detection and treatment guidance, we will help eradicate the disease and the suffering it causes. A Screening Solutions Specialist (SSS) is a front-line position in the fight against cancer. The SSS will drive product growth of Cologuard in medical practices to meet sales goals within the assigned geography and deliver diagnostic solutions by establishing the importance of Colorectal Cancer (CRC) diseases and screening. This role aims to enhance customer relationships to drive growth and revenue while enhancing the system of care and deliver improved patient outcomes through integration of Exact Science's solutions. We are Exact Sciences, come join the fight. This position is field based. Essential Duties Include, but are not limited to, the following: Generate deep insight into local healthcare ecosystems and market landscape in order to identify opportunities to enhance the system of care and deliver improved patient outcomes through integration of Exact Science's solutions. Analyze the treatment journey across the local system of care in order to identify account opportunities to work with HCPs to improve clinical decision making and deliver better patient and population health outcomes in the context of EXAS current and future pipelines. Build a network of relationships within accounts in order to gain insight into system, customer and patient unmet needs, including clinical stakeholders and administrators, and diligently captures information on customer interactions using the Customer Relationship Management (CRM) database, including point of contact (POC) information, sales call activities, market intelligence, funnel development and other data points. Synthesize data from a range of formal and informal sources to understand the evolving and dynamic local care system, leveraging available tools and resources such as Engage (CRM), Excel, Tableau and available research to make data-driven decisions on account potential and opportunities in order to focus effort, including working across the Market team. Develop and implement business and account plans to increase the visibility and awareness of the Company's products and maximize opportunities and sales growth. Create business and account plans based on opportunities to drive acceptance of Cologuard and other Exact Sciences solutions to enhance clinical decision making and the effectiveness of the system of care. Lead the implementation of these business and customer plans to devise and implement customer-specific pre-and post-call engagement approaches that evaluate and address customer needs, in collaboration with a range of internal stakeholders including Screening Advocate (SA), Medical Affairs and Marketing. Inform, educate and enable target physician and stakeholder groups about Exact Sciences products and value propositions to equip them to make informed decisions about treatment choices and patient resources and highlight the importance of screening to the customer, drawing on approved clinical studies and marketing aids. Proactively drives business growth by focusing on customers with highest potential and proactively initiating connections to uncover unmet needs and opportunities. Seeks regular feedback from customers about their experience, service, satisfaction and perceived value of working with Exact Sciences. Leads the successful implementation of account plans through collaboration and coordination with key internal stakeholders to develop and execute strategies, enhance customers satisfaction, improve patient outcomes and business opportunities for Exact Sciences. Ensures execution of targeted tactics to deliver business goals in coordination and orchestration with a wider range of internal cross-functional stakeholders, including Account Managers, Area Manager, Marketing, Sales Operations and Internal Sales Support. Communicates a clear and compelling description of customer needs and opportunities to internal stakeholders in order to mobilize resources and shape solutions to address current and future customer needs. Ensures that the team conducts business to the highest ethical and professional standards, consistent with Extract Sciences guidelines and policies and regulatory requirements and upholding the company mission and value through accountability, innovation, integrity, quality and teamwork. Strong verbal and written communication skills including strong questioning and listening skills. Confident, professional, and creditable presence. Strong presentation skills: ability to effectively convey concepts in a clear, concise and professional manner through telephone and face-to-face interactions. Excellent interpersonal, time management and organizational skills. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company's Quality Management System policies and procedures. Maintain regular and reliable attendance. Ability to act with an inclusion mindset and model these behaviors for the organization. Ability to work designated schedule. Ability to work nights and/or weekends, as needed. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day. Ability to work on a computer and phone simultaneously. Ability to travel locally on a daily basis, and at times, overnight travel may be required based on the territory and/or business needs. Minimum Qualifications Bachelor's degree Sales, Business Management, Marketing or, Science, or any other related field or 4 years relevant experience in lieu of degree. 2+ years of previous sales, inside sales or account management experience OR 1+ years of previous sales experience plus 1+ years of experience in a healthcare setting or other field related to the essential duties of the role. Background in commissioned, tangible product sales. Expertise in computer technology that is specific to sales. Proficiency in MS Excel, Word, Outlook and Customer Relationship Management (CRM) tool. Possession of a valid driver's license; no suspended, revoked, surrendered, invalid, etc. allowed. No more than two moving violations, events, or accidents within the last 36 months. No alcohol or drug event in which a vehicle was driven by the candidate or employee, including but not limited to Blood Alcohol Content (BAC) failure, refusal to submit to alcohol or drug test, alcohol related suspension, etc. in the last 36 months. No other results from the Motor Vehicle Report (MVR) check that exposes Exact Sciences to what Exact Sciences deems to be an unacceptable level of liability. Ability to meet any requirements set by healthcare facilities for access to those facilities (e.g. vaccination requirements, mask requirements, etc.). Demonstrated ability to perform the essential duties of the position with or without accommodation. Authorization to work in the United States without sponsorship. Preferred Qualifications 2+ years of experience in sales of medical devices or diagnostics. Experience working with primary care physicians targeted customers. Ability to listen empathetically, understand information presented by people with different communication styles and different points of view, and mediate disagreements. Effective organizational and proactive problem-solving skills. Ability to work confidently in an environment of complexity and ambiguity. Ability to create value for others through the presentation of new processes and concepts. Able to productively and proactively contribute to a team environment, while demonstrating ability to manage workload and priorities independently. Ability to function productively within a fast-paced, multi-tasking, entrepreneurial environment. Ability to work on telephone and on a computer simultaneously. Salary Range: $79,000.00 - $118,000.00 The annual base salary shown is for this position located in US - VA - Chesapeake on a full-time basis and may differ by hiring location. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually. Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits . Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation . click apply for full job details
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might be the right opportunity for you This first-of-its-kind experience supercharges your early career and growth at Fidelity with personalized support, knowledgeable career guides and celebration of your achievements, while learning about Fidelity and building skills and experiences. In this role, you will assist our clients with a broad range of needs including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades. Would you like to learn more about the Customer Relationship Advocate position? Take our virtual experience and learn what it is like to work in this role. Click here (opens in a new tab) to experience what it is like to work in this role What to expect As a new CRA, you'll learn about the financial services industry, develop your skills, and gain new experiences. First four months, prepare to become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 and 63 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time, with readily available resources that you can take advantage of including licensing coaches and group workshops. These exams can be challenging but we are here to help! Subsequent months, begin taking customer calls with increasing complexity over time to develop and hone your skills. Engage in dedicated time each week to connect and refuel - by exploring the career center, networking with colleagues, taking online classes, and more! As you gain confidence and develop proficiency serving customers, get more variety in your work week by spending time building advanced skills aligned with the next role that interests you. Advantages of our career development experience You are learning. We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. Prepped with our licensing roadmap, own your success by studying for the exams at an individualized pace with dedication and commitment. You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience. Our inclusive culture empowers associates to achieve success while building a supportive network. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work with dedicated time for development activities and doing work that goes beyond answering customer calls so you can discover the next step in your career. As you continue to grow, you can become eligible for career mobility opportunities. The Skills You Bring Desire to establish rapport and relationships with customers and the team through effective communication Experience in customer service, call center, or financial services preferred A strong interest in financial services Exceptional Problem-solving skills and a demonstrated history of overcoming academic or professional challenges Ability and flexibility to work in a "hybrid" work setting, both at home and in office Comfortable with technology and ability to navigate multiple systems simultaneously Ability to handle different types of situations, emotions and conversations driving towards a resolution suitable for all Aptitude to complete our industry-leading paid development experience will fully prepare you to engage with customers while taking the SIE, Series 7 Top Off and Series 63 exams Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision-making The Value You Deliver Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction Service varied customer needs, including balance inquiries, money movement, trading, and more Answer questions and provide resources to deepen client understanding and build confidence Our Investments in You Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 63 Required to obtain within the first 3.5 months Learn More: Dynamic Working (opens in a new tab) Certifications: Series 07 - FINRA, Series 63 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Residential Real Estate Agent, Field Client Relationship Manager, and Controller and others in the Accounting and Finance to apply.
03/28/2024
Full time
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might be the right opportunity for you This first-of-its-kind experience supercharges your early career and growth at Fidelity with personalized support, knowledgeable career guides and celebration of your achievements, while learning about Fidelity and building skills and experiences. In this role, you will assist our clients with a broad range of needs including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades. Would you like to learn more about the Customer Relationship Advocate position? Take our virtual experience and learn what it is like to work in this role. Click here (opens in a new tab) to experience what it is like to work in this role What to expect As a new CRA, you'll learn about the financial services industry, develop your skills, and gain new experiences. First four months, prepare to become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 and 63 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time, with readily available resources that you can take advantage of including licensing coaches and group workshops. These exams can be challenging but we are here to help! Subsequent months, begin taking customer calls with increasing complexity over time to develop and hone your skills. Engage in dedicated time each week to connect and refuel - by exploring the career center, networking with colleagues, taking online classes, and more! As you gain confidence and develop proficiency serving customers, get more variety in your work week by spending time building advanced skills aligned with the next role that interests you. Advantages of our career development experience You are learning. We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. Prepped with our licensing roadmap, own your success by studying for the exams at an individualized pace with dedication and commitment. You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience. Our inclusive culture empowers associates to achieve success while building a supportive network. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work with dedicated time for development activities and doing work that goes beyond answering customer calls so you can discover the next step in your career. As you continue to grow, you can become eligible for career mobility opportunities. The Skills You Bring Desire to establish rapport and relationships with customers and the team through effective communication Experience in customer service, call center, or financial services preferred A strong interest in financial services Exceptional Problem-solving skills and a demonstrated history of overcoming academic or professional challenges Ability and flexibility to work in a "hybrid" work setting, both at home and in office Comfortable with technology and ability to navigate multiple systems simultaneously Ability to handle different types of situations, emotions and conversations driving towards a resolution suitable for all Aptitude to complete our industry-leading paid development experience will fully prepare you to engage with customers while taking the SIE, Series 7 Top Off and Series 63 exams Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision-making The Value You Deliver Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction Service varied customer needs, including balance inquiries, money movement, trading, and more Answer questions and provide resources to deepen client understanding and build confidence Our Investments in You Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 63 Required to obtain within the first 3.5 months Learn More: Dynamic Working (opens in a new tab) Certifications: Series 07 - FINRA, Series 63 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Residential Real Estate Agent, Field Client Relationship Manager, and Controller and others in the Accounting and Finance to apply.
Date Posted: 2024-01-30 Country: United States of America Location: MA804: Marlborough, MA Building 4 1001 Boston Post Road Building 4, Marlborough, MA, 01752 USA Position Role Type: Onsite The Protected Communication Systems (PCS) Team is seeking an experienced Principal Systems Engineer in a role committed to creating creative and cost-effective solutions for our ground and airborne systems. As part of Collins Mission Systems, we specialize in developing advanced communication systems, ground and flight computers, sensors, cyber and software solutions, as well as providing integration of Mission Systems. As part of the PCS Department, the Systems Engineering department supports a variety of communications systems including SATCOM (including AEHF, EHF, X-Band, Ka-Band, Ku-Band, C-Band, and PTW), Line-of-Site (LOS) Radio Terminals and Secure Switching Networks. This position is eligible for relocation assistance. Responsibilities: • Overseeing the development of full lifecycle solutions from CONOPS to Validation • Acting as a Subject Matter Expert within discipline with advanced to expert knowledge of work area • Overseeing lab activities including definition, setup, configuration management, and testing • Ensuring Modeling, Hardware, and Software Interfaces utilize a scalable ontology • Overseeing and supporting the Integration of Solutions within their target environment • Working autonomously with minimal oversight from manager • Coaches, reviews, and delegates work of lower-level professionals • Contributes to the development of goals of the discipline and planning efforts (Cost and Schedule) • Influencing others regarding policies, practices, and procedures • Managing moderately sized projects or processes • Provides measurable input to new products, processes, or standards • Managing the entrance and exit criteria of Design Reviews, Integration, Dry Run, and Formal Qualification Testing • Reviewing moderate and documenting major changes in systems or processes to solve difficult and often complex problems • Defining and setting objectives for area of responsibility • Communicating with team members within and outside of department and/or organization • Communicating with customers, vendors, or subcontractors • Working to influence within and outside of work area at an operational level regarding policies, practices, and procedures within the organization • Influencing decision-makers with recommended courses of action • Using advanced knowledge from an Advanced University Degree combined with Professional Experience • Analyzing and documenting system behaviors • Supporting system trade studies, requirements analysis, allocation to subsystems • Managing numerous and undefined problems and issues requiring detailed information gathering, analysis, and investigation to understand the problem Qualifications/Experience Needed: • Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) unless prohibited by local laws/regulations and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience or in absence of a degree, 12 years of relevant experience • Strong integration and test experience including test procedure development, test automation, test execution, and test reporting • Knowledge of or application of Earned Value Management System • Proficient in tooling to include Microsoft products, or tasking boards (Jira, IBM EWM, etc.) • Ability to obtain a SECRET Security Clearance or Higher is REQUIRED within 1 year of start date Security Clearance: • The ability to obtain and maintain a U.S. government issued security clearance is required • U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance • Must have or be capable of obtaining a US Department of Defense (DoD) security clearance. Candidate selected will be subject to a government security investigation/reinstatement and must meet eligibility requirements Preferred Qualifications: • Proficient in tooling to include CAMEO, Rhapsody • Agile working environment experience • Test automation experience in a CI/CD environment • Excellent communication skills (written, verbal, and presentation) and ability to effectively communicate with IPT leaders, hardware and software development engineers, specialty engineers, program managers, and our customers • Systems support to software application development • Systems support to hardware development • System or application integration • Proposal support experience including writing Basis of Estimates (BOEs) • System Level Integration, Verification, and Validation (IV&V) for ground based, ship, submarine, or airborne platforms • Experience in Virtual Machine design and deployment • Experience in Communication Radio and Systems: SATCOM, LOS/BLOS, AEHF, PTW, or V/UHF • Experience in Scripting Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions - whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you'll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today. Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility. WE ARE REDEFINING AEROSPACE. This is an ONSITE position. Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day. Employee Referral Eligible The salary range for this role is 96,000 USD - 200,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link to read the Policy and Terms
03/28/2024
Full time
Date Posted: 2024-01-30 Country: United States of America Location: MA804: Marlborough, MA Building 4 1001 Boston Post Road Building 4, Marlborough, MA, 01752 USA Position Role Type: Onsite The Protected Communication Systems (PCS) Team is seeking an experienced Principal Systems Engineer in a role committed to creating creative and cost-effective solutions for our ground and airborne systems. As part of Collins Mission Systems, we specialize in developing advanced communication systems, ground and flight computers, sensors, cyber and software solutions, as well as providing integration of Mission Systems. As part of the PCS Department, the Systems Engineering department supports a variety of communications systems including SATCOM (including AEHF, EHF, X-Band, Ka-Band, Ku-Band, C-Band, and PTW), Line-of-Site (LOS) Radio Terminals and Secure Switching Networks. This position is eligible for relocation assistance. Responsibilities: • Overseeing the development of full lifecycle solutions from CONOPS to Validation • Acting as a Subject Matter Expert within discipline with advanced to expert knowledge of work area • Overseeing lab activities including definition, setup, configuration management, and testing • Ensuring Modeling, Hardware, and Software Interfaces utilize a scalable ontology • Overseeing and supporting the Integration of Solutions within their target environment • Working autonomously with minimal oversight from manager • Coaches, reviews, and delegates work of lower-level professionals • Contributes to the development of goals of the discipline and planning efforts (Cost and Schedule) • Influencing others regarding policies, practices, and procedures • Managing moderately sized projects or processes • Provides measurable input to new products, processes, or standards • Managing the entrance and exit criteria of Design Reviews, Integration, Dry Run, and Formal Qualification Testing • Reviewing moderate and documenting major changes in systems or processes to solve difficult and often complex problems • Defining and setting objectives for area of responsibility • Communicating with team members within and outside of department and/or organization • Communicating with customers, vendors, or subcontractors • Working to influence within and outside of work area at an operational level regarding policies, practices, and procedures within the organization • Influencing decision-makers with recommended courses of action • Using advanced knowledge from an Advanced University Degree combined with Professional Experience • Analyzing and documenting system behaviors • Supporting system trade studies, requirements analysis, allocation to subsystems • Managing numerous and undefined problems and issues requiring detailed information gathering, analysis, and investigation to understand the problem Qualifications/Experience Needed: • Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) unless prohibited by local laws/regulations and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience or in absence of a degree, 12 years of relevant experience • Strong integration and test experience including test procedure development, test automation, test execution, and test reporting • Knowledge of or application of Earned Value Management System • Proficient in tooling to include Microsoft products, or tasking boards (Jira, IBM EWM, etc.) • Ability to obtain a SECRET Security Clearance or Higher is REQUIRED within 1 year of start date Security Clearance: • The ability to obtain and maintain a U.S. government issued security clearance is required • U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance • Must have or be capable of obtaining a US Department of Defense (DoD) security clearance. Candidate selected will be subject to a government security investigation/reinstatement and must meet eligibility requirements Preferred Qualifications: • Proficient in tooling to include CAMEO, Rhapsody • Agile working environment experience • Test automation experience in a CI/CD environment • Excellent communication skills (written, verbal, and presentation) and ability to effectively communicate with IPT leaders, hardware and software development engineers, specialty engineers, program managers, and our customers • Systems support to software application development • Systems support to hardware development • System or application integration • Proposal support experience including writing Basis of Estimates (BOEs) • System Level Integration, Verification, and Validation (IV&V) for ground based, ship, submarine, or airborne platforms • Experience in Virtual Machine design and deployment • Experience in Communication Radio and Systems: SATCOM, LOS/BLOS, AEHF, PTW, or V/UHF • Experience in Scripting Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions - whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you'll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today. Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility. WE ARE REDEFINING AEROSPACE. This is an ONSITE position. Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day. Employee Referral Eligible The salary range for this role is 96,000 USD - 200,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link to read the Policy and Terms
Job Description: Is it time to make new investments into your career? Join a team that's an industry leader in innovation and invests in you with key product and service offerings, groundbreaking technology, and a premier investment platform. We empower professional growth, flexibility and support thus enabling long-term success for you and our clients. Your desire to grow and learn within the industry will open the door to a career path full of professional rewards. We believe your natural resourcefulness unlocks new opportunities and your communication skill opens customers' minds. We know you will inspire client dedication and engagement to develop long-lasting positive relationships with Fidelity. What to expect As part of the Workplace Planning and Advice outbound and inbound call team, you will start your journey in our multi-stage development to career planning and advice. You will connect with our clients to build effective relationships through calling and engaging warm leads. Guide our inactive and active 401(k) participants through all their available options while introducing them to our services. As you develop relationship building and industry expertise, you'll advance to taking consultative inbound calls from current customers. You will be supported in learning the business and building skills in Fidelity's Relationship Model, our planning culture and how to best leverage technology to help our clients. Our top-quality training resources will ensure you have all the answers you need to provide customers with the best guidance - and to get the results you are striving toward. You are Learning. We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. Prepped with our licensing roadmap, own your success by studying for the exams at an individualized pace with dedication and commitment. You are celebrated. Your achievements will be recognized and celebrated as you progress through your career. Our inclusive culture empowers associates to achieve success while building a supportive network. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work with dedicated time for development activities that go beyond answering customer calls so you can discover advanced planning roles to further your career. The Skills You Bring Outstanding customer relations experience as well as an understanding of a sales process, including customer calling and working with warm leads Knowledge or experience in sales or the consultative relationship process Demonstrate accountability and a goal-oriented mindset Natural curiosity and demonstrated success in asking deeper questions to fully understand the client's situation Ability and flexibility to work in a "hybrid" work setting, both at home and in office Comfortable with technology and ability to navigate multiple systems simultaneously Aptitude to complete FINRA SIE, Series 7 and Series 66 upon hire The Value You Deliver Learn book-management skills and effectively handle leads while utilizing tools i.e. Salesforce Build rapport and open a conversation with Fidelity clients through profiling and utilizing consultative skills during client interactions Introduce 401(k) participants to business partners to have appropriate Investment Solutions conversations Set up targeted appointments while identifying opportunities to address client needs related to products and services Our Investments in You Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 66 Required to obtain within the first 3.5 months Learn More: Dynamic Working (opens in a new tab) Certifications: Series 07 - FINRA, Series 66 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Customer Account Manager, Regional Sales Manager, and Field Sales and others in the Sales to apply.
03/28/2024
Full time
Job Description: Is it time to make new investments into your career? Join a team that's an industry leader in innovation and invests in you with key product and service offerings, groundbreaking technology, and a premier investment platform. We empower professional growth, flexibility and support thus enabling long-term success for you and our clients. Your desire to grow and learn within the industry will open the door to a career path full of professional rewards. We believe your natural resourcefulness unlocks new opportunities and your communication skill opens customers' minds. We know you will inspire client dedication and engagement to develop long-lasting positive relationships with Fidelity. What to expect As part of the Workplace Planning and Advice outbound and inbound call team, you will start your journey in our multi-stage development to career planning and advice. You will connect with our clients to build effective relationships through calling and engaging warm leads. Guide our inactive and active 401(k) participants through all their available options while introducing them to our services. As you develop relationship building and industry expertise, you'll advance to taking consultative inbound calls from current customers. You will be supported in learning the business and building skills in Fidelity's Relationship Model, our planning culture and how to best leverage technology to help our clients. Our top-quality training resources will ensure you have all the answers you need to provide customers with the best guidance - and to get the results you are striving toward. You are Learning. We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. Prepped with our licensing roadmap, own your success by studying for the exams at an individualized pace with dedication and commitment. You are celebrated. Your achievements will be recognized and celebrated as you progress through your career. Our inclusive culture empowers associates to achieve success while building a supportive network. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work with dedicated time for development activities that go beyond answering customer calls so you can discover advanced planning roles to further your career. The Skills You Bring Outstanding customer relations experience as well as an understanding of a sales process, including customer calling and working with warm leads Knowledge or experience in sales or the consultative relationship process Demonstrate accountability and a goal-oriented mindset Natural curiosity and demonstrated success in asking deeper questions to fully understand the client's situation Ability and flexibility to work in a "hybrid" work setting, both at home and in office Comfortable with technology and ability to navigate multiple systems simultaneously Aptitude to complete FINRA SIE, Series 7 and Series 66 upon hire The Value You Deliver Learn book-management skills and effectively handle leads while utilizing tools i.e. Salesforce Build rapport and open a conversation with Fidelity clients through profiling and utilizing consultative skills during client interactions Introduce 401(k) participants to business partners to have appropriate Investment Solutions conversations Set up targeted appointments while identifying opportunities to address client needs related to products and services Our Investments in You Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 66 Required to obtain within the first 3.5 months Learn More: Dynamic Working (opens in a new tab) Certifications: Series 07 - FINRA, Series 66 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Customer Account Manager, Regional Sales Manager, and Field Sales and others in the Sales to apply.
Job Description The Operations Manager is a part of the treatment team, maintaining the wellbeing of clients and integrity of the program. Provides direct supervision of the Behavioral Tech Supervisors/leads/techs and Culinary Departments and supports training/development of the teams. Participates in the Recruitment and On-Boarding of the staff teams. Oversees all operational audits and adherence to regulatory guidelines. Develops and maintains training programs for staff. Maintains HR compliance items. Supervises facility inventory and ordering. Assures the program policies and procedures are followed by staff and in compliance with DBH and Joint Commission standards and regulations. Reports directly to the Program Director. Responsibilities Ensure documentation compliance with regards to UR and Billing. Assistance with new intake coordination process and with new discharge planning process. Participation in the Health and Safety Committee. Participation in Joint Commission and NHR projects. Participation and follow up with the Performance Improvement Committee and tasks. Oversight of Behavioral Tech/BT Supervisors/leads:Goal is to focus on staff development through regular trainings/workshops. Continue to focus on staff recruitment/on-boarding - develop more comprehensive staff orientation/training process (this can/should include other departments as well). Participation in UR process, communicating with clinical, clients, case managers as appropriate to ensure clients move through treatment is fluid. Work closely on providing support for milieu management:With a strong focus on "improvement to Staff performance" as it relates to client care. Goal of improving intake and orientation process for clients and provide clearer presentation of our services as well as our expectations for the clients during treatment. Monitor the changing census regarding facility staffing. Follow up on obtaining Employee Missing documentation, monitoring HR compliance Participate and provide support in the training, scheduling, supervision, disciplinary action, and evaluation of BT/BT Supervisors Periodic review of Room Searches, and Daily task checklist to assure all items are complete. Becomes familiar with the Policy and Procedures. Consistency required in following our policies and procedures. Follow emergency procedures exactly (notification protocols, transportation, etc.). Follow exact directions given and documents everything. Participate in the establishing and implementing new policies and procedures. BHT/Client Supplies: Ordering of Supplies periodically and as needed for BHT/staff/patients Provides for clear lines of responsibility and accountability within BHT department. Communicates effectively up and down the organizational chart. Oversees general daily operations of BHTs. Provides reports for the Program Director, Regional CEO, COO and monitors key performance indicators. Participates in leadership meetings. Plans, organizes and directs services and special programming for clients. Manages petty cash account with support of Accounting Department. Maintains staffing grids and monitors overtime for BHT operations teams This is a full-time position that will work day shift - some weekends or evenings as needed for staffing. For a virtual tour of the facility, please visit our website at (url removed)
03/28/2024
Full time
Job Description The Operations Manager is a part of the treatment team, maintaining the wellbeing of clients and integrity of the program. Provides direct supervision of the Behavioral Tech Supervisors/leads/techs and Culinary Departments and supports training/development of the teams. Participates in the Recruitment and On-Boarding of the staff teams. Oversees all operational audits and adherence to regulatory guidelines. Develops and maintains training programs for staff. Maintains HR compliance items. Supervises facility inventory and ordering. Assures the program policies and procedures are followed by staff and in compliance with DBH and Joint Commission standards and regulations. Reports directly to the Program Director. Responsibilities Ensure documentation compliance with regards to UR and Billing. Assistance with new intake coordination process and with new discharge planning process. Participation in the Health and Safety Committee. Participation in Joint Commission and NHR projects. Participation and follow up with the Performance Improvement Committee and tasks. Oversight of Behavioral Tech/BT Supervisors/leads:Goal is to focus on staff development through regular trainings/workshops. Continue to focus on staff recruitment/on-boarding - develop more comprehensive staff orientation/training process (this can/should include other departments as well). Participation in UR process, communicating with clinical, clients, case managers as appropriate to ensure clients move through treatment is fluid. Work closely on providing support for milieu management:With a strong focus on "improvement to Staff performance" as it relates to client care. Goal of improving intake and orientation process for clients and provide clearer presentation of our services as well as our expectations for the clients during treatment. Monitor the changing census regarding facility staffing. Follow up on obtaining Employee Missing documentation, monitoring HR compliance Participate and provide support in the training, scheduling, supervision, disciplinary action, and evaluation of BT/BT Supervisors Periodic review of Room Searches, and Daily task checklist to assure all items are complete. Becomes familiar with the Policy and Procedures. Consistency required in following our policies and procedures. Follow emergency procedures exactly (notification protocols, transportation, etc.). Follow exact directions given and documents everything. Participate in the establishing and implementing new policies and procedures. BHT/Client Supplies: Ordering of Supplies periodically and as needed for BHT/staff/patients Provides for clear lines of responsibility and accountability within BHT department. Communicates effectively up and down the organizational chart. Oversees general daily operations of BHTs. Provides reports for the Program Director, Regional CEO, COO and monitors key performance indicators. Participates in leadership meetings. Plans, organizes and directs services and special programming for clients. Manages petty cash account with support of Accounting Department. Maintains staffing grids and monitors overtime for BHT operations teams This is a full-time position that will work day shift - some weekends or evenings as needed for staffing. For a virtual tour of the facility, please visit our website at (url removed)
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model . Job Description The purpose of this role is to help lead the Strategic Operations function in providing value-add analytical and business intelligence support to all CHEP Services/3rd Party Operations. This individual will have key accountabilities for the following areas: Overall Setup and management of for all US Network Wide 3rd party Management Group contracts Lead the data and analysis strategy and exeuction for Operations Innovative design / development and deployment for Operations Portal Functionality leading and developing analytical support for the US Field Operations and CHEP Services US Operational SOP Design & Maintenance Lead all auxiliary day-to-day operational needs including Scrap and Teardown, creation and management of vendor and location information Key support of US Operations Transformation strategy and execution Lead relationship and growth strategy across our 3PL portfolio Provide high-level analytical support in key strategic conversations with supply chain and North America executive leadership The candidate must be able to navigate and execute in an environment of ambiguity and lead cross-functional teams in the successful delivery of business-critical data and information used throughout the Supply Chain organization. The role will also focus on employee development of direct reports, best in class project management facilitation, and individual development opportunities. Key Accountabilities Include: Drive Consistency: Create, develop and maintain an Operations Reporting Platform (Standard Operations Operating System) that provides insight for field personnel that will facilitate management of the Supply Chain toward critical Key Performance Indicator objectives (e.g. Operations Portal and Blueview applications). Responsible for the Plant Contract Management and continuous improvement of the process for all administering all Operations 3rd party agreements. Lead the team in identifying and selecting a contract management system for rollout across the US. Liaise with Legal regarding all CHEP plant contracts, Ensure compliance to agreed contract language, and that appropriate authority is given for new contracts and/or contract amendments Lead the plant code set up, maintenance and closure processes for CHEP US to ensure that correct plant information is reflected in all systems in a timely fashion. Responsible for all Standard Operating Procedures, Operating Manuals, Operations Business Continuity Plan, and training materials and documentation for Plant Operations. This responsibility includes ensuring accurate and up to date information and training is being provided and documented for ISO 9001 compliance. Improve Network efficiency: Provide robust data analysis focused on cost reductions, process improvements, and strategic initiatives for the US Regional Operations team, Supply Chain functions, and special project teams including: This role is a key support to the US Operations Transformation program. Provide timely and accurate tracking and reporting of operations initiatives, including consolidation of data into monthly reporting. Help Identify new initiative opportunities and insights to overcome obstacles in achieving current targets. Future Proof our Network: Lead cross functional project teams and continuous process improvement efforts, representing Plant Operations. Provide valuable input on Plant Operations impact and role to produce optimal business value add solutions. Implement Standard Protocols & Processes to support new TPM Implementations, Commercial Pillars / New Platform Integration such as quarter, half, and Costco plastic pallet within Supply Chain Operations. Lead strategy work to build strong working relationships with our third party partners while also ensuring business continuity within our production facilities. Advance how we go to work: Lead the team supporting our strategic goal to streamline operations activities and better enable our field team through enablement of tablet or wearable technology workflows. This includes: Design Input, Deployment, and overall support structure. This effort should be suitable for All Plant Reps, Plant Managers, 3PL Managers and integrate with the Ops Portal core Functionality on Audit Entry, plant checklist, real time supply chain alerts and push alert input capability. The Sr. Manager of Strategic Ops will assume national responsibility to lead support on the initial rollout, continual deployment of functionality, and ensuring long term support plans are in place for this new Plant Ops Process / Program across all territories and plants within the US Business Unit. Build our people: Create a team culture that encourages collaboration and innovation. Develop your people as they build in their careers and build the skills both the individual and CHEP has identified as critical for our future. Qualifications Bachelor's degree in Business or in relevant business analysis discipline e.g. finances, engineering, operations, supply chain, or equivalent experience. Experience 5+ year's applicable financial and operational analyst or related supply chain & logistics experience, including all aspects of analysis (i.e. data mining, validation, interpretation, analysis, modelling, report creation, evaluating final results, providing solutions and recommendations, and project management) Management experience in a Plant Operations / Supply Chain environment. Experience in Project Management, business and systems analysis Demonstrated experience of cross functional and multi-level interaction and working in a matrix organization Skills and Knowledge Experience within the Supply Chain Budgeting, Forecasting, and Cost Mitigation Processes Excellent verbal and written communication skills, including presentations and cross-functional collaboration for all levels in the organization Proven project management skills with demonstrated ability to drive projects that require cross-functional resources Experience in completing analyses utilizing Six Sigma, Statistical, and Lean tools and techniques Demonstrated ability to identify and drive process improvements Must be highly organized with excellent time management and prioritization skills Ability to quickly develop and execute a plan amongst ever changing priorities Proficient in Microsoft applications - Outlook, Excel, Access, PowerPoint, Sharepoint, Project, Word SAP and BW data mining and basic system understanding of CHEP Plant & Logistics Reporting Flows Strong financial acumen, 3+ year's minimum analytical experience (in depth analytics including financial models, scenario analysis, etc ) Experience using PowerBI or AWS is highly desirable. Successful candidate must either have previous successful and published PowerBI developing experience or successfully complete training shortly after hire. Preferred Education Bachelors Preferred Level of Work Experience 5 - 7 yearsHybrid Remote We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at .
03/28/2024
Full time
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model . Job Description The purpose of this role is to help lead the Strategic Operations function in providing value-add analytical and business intelligence support to all CHEP Services/3rd Party Operations. This individual will have key accountabilities for the following areas: Overall Setup and management of for all US Network Wide 3rd party Management Group contracts Lead the data and analysis strategy and exeuction for Operations Innovative design / development and deployment for Operations Portal Functionality leading and developing analytical support for the US Field Operations and CHEP Services US Operational SOP Design & Maintenance Lead all auxiliary day-to-day operational needs including Scrap and Teardown, creation and management of vendor and location information Key support of US Operations Transformation strategy and execution Lead relationship and growth strategy across our 3PL portfolio Provide high-level analytical support in key strategic conversations with supply chain and North America executive leadership The candidate must be able to navigate and execute in an environment of ambiguity and lead cross-functional teams in the successful delivery of business-critical data and information used throughout the Supply Chain organization. The role will also focus on employee development of direct reports, best in class project management facilitation, and individual development opportunities. Key Accountabilities Include: Drive Consistency: Create, develop and maintain an Operations Reporting Platform (Standard Operations Operating System) that provides insight for field personnel that will facilitate management of the Supply Chain toward critical Key Performance Indicator objectives (e.g. Operations Portal and Blueview applications). Responsible for the Plant Contract Management and continuous improvement of the process for all administering all Operations 3rd party agreements. Lead the team in identifying and selecting a contract management system for rollout across the US. Liaise with Legal regarding all CHEP plant contracts, Ensure compliance to agreed contract language, and that appropriate authority is given for new contracts and/or contract amendments Lead the plant code set up, maintenance and closure processes for CHEP US to ensure that correct plant information is reflected in all systems in a timely fashion. Responsible for all Standard Operating Procedures, Operating Manuals, Operations Business Continuity Plan, and training materials and documentation for Plant Operations. This responsibility includes ensuring accurate and up to date information and training is being provided and documented for ISO 9001 compliance. Improve Network efficiency: Provide robust data analysis focused on cost reductions, process improvements, and strategic initiatives for the US Regional Operations team, Supply Chain functions, and special project teams including: This role is a key support to the US Operations Transformation program. Provide timely and accurate tracking and reporting of operations initiatives, including consolidation of data into monthly reporting. Help Identify new initiative opportunities and insights to overcome obstacles in achieving current targets. Future Proof our Network: Lead cross functional project teams and continuous process improvement efforts, representing Plant Operations. Provide valuable input on Plant Operations impact and role to produce optimal business value add solutions. Implement Standard Protocols & Processes to support new TPM Implementations, Commercial Pillars / New Platform Integration such as quarter, half, and Costco plastic pallet within Supply Chain Operations. Lead strategy work to build strong working relationships with our third party partners while also ensuring business continuity within our production facilities. Advance how we go to work: Lead the team supporting our strategic goal to streamline operations activities and better enable our field team through enablement of tablet or wearable technology workflows. This includes: Design Input, Deployment, and overall support structure. This effort should be suitable for All Plant Reps, Plant Managers, 3PL Managers and integrate with the Ops Portal core Functionality on Audit Entry, plant checklist, real time supply chain alerts and push alert input capability. The Sr. Manager of Strategic Ops will assume national responsibility to lead support on the initial rollout, continual deployment of functionality, and ensuring long term support plans are in place for this new Plant Ops Process / Program across all territories and plants within the US Business Unit. Build our people: Create a team culture that encourages collaboration and innovation. Develop your people as they build in their careers and build the skills both the individual and CHEP has identified as critical for our future. Qualifications Bachelor's degree in Business or in relevant business analysis discipline e.g. finances, engineering, operations, supply chain, or equivalent experience. Experience 5+ year's applicable financial and operational analyst or related supply chain & logistics experience, including all aspects of analysis (i.e. data mining, validation, interpretation, analysis, modelling, report creation, evaluating final results, providing solutions and recommendations, and project management) Management experience in a Plant Operations / Supply Chain environment. Experience in Project Management, business and systems analysis Demonstrated experience of cross functional and multi-level interaction and working in a matrix organization Skills and Knowledge Experience within the Supply Chain Budgeting, Forecasting, and Cost Mitigation Processes Excellent verbal and written communication skills, including presentations and cross-functional collaboration for all levels in the organization Proven project management skills with demonstrated ability to drive projects that require cross-functional resources Experience in completing analyses utilizing Six Sigma, Statistical, and Lean tools and techniques Demonstrated ability to identify and drive process improvements Must be highly organized with excellent time management and prioritization skills Ability to quickly develop and execute a plan amongst ever changing priorities Proficient in Microsoft applications - Outlook, Excel, Access, PowerPoint, Sharepoint, Project, Word SAP and BW data mining and basic system understanding of CHEP Plant & Logistics Reporting Flows Strong financial acumen, 3+ year's minimum analytical experience (in depth analytics including financial models, scenario analysis, etc ) Experience using PowerBI or AWS is highly desirable. Successful candidate must either have previous successful and published PowerBI developing experience or successfully complete training shortly after hire. Preferred Education Bachelors Preferred Level of Work Experience 5 - 7 yearsHybrid Remote We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at .
Help us change lives At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others. Position Overview At Exact Sciences, we are cancer fighters. We are united by our mission to change lives by providing earlier, smarter answers. Through advances in cancer detection and treatment guidance, we will help eradicate the disease and the suffering it causes. A Screening Solutions Specialist (SSS) is a front-line position in the fight against cancer. The SSS will drive product growth of Cologuard in medical practices to meet sales goals within the assigned geography and deliver diagnostic solutions by establishing the importance of Colorectal Cancer (CRC) diseases and screening. This role aims to enhance customer relationships to drive growth and revenue while enhancing the system of care and deliver improved patient outcomes through integration of Exact Science's solutions. We are Exact Sciences, come join the fight. This position is field based. Essential Duties Include, but are not limited to, the following: Generate deep insight into local healthcare ecosystems and market landscape in order to identify opportunities to enhance the system of care and deliver improved patient outcomes through integration of Exact Science's solutions. Analyze the treatment journey across the local system of care in order to identify account opportunities to work with HCPs to improve clinical decision making and deliver better patient and population health outcomes in the context of EXAS current and future pipelines. Build a network of relationships within accounts in order to gain insight into system, customer and patient unmet needs, including clinical stakeholders and administrators, and diligently captures information on customer interactions using the Customer Relationship Management (CRM) database, including point of contact (POC) information, sales call activities, market intelligence, funnel development and other data points. Synthesize data from a range of formal and informal sources to understand the evolving and dynamic local care system, leveraging available tools and resources such as Engage (CRM), Excel, Tableau and available research to make data-driven decisions on account potential and opportunities in order to focus effort, including working across the Market team. Develop and implement business and account plans to increase the visibility and awareness of the Company's products and maximize opportunities and sales growth. Create business and account plans based on opportunities to drive acceptance of Cologuard and other Exact Sciences solutions to enhance clinical decision making and the effectiveness of the system of care. Lead the implementation of these business and customer plans to devise and implement customer-specific pre-and post-call engagement approaches that evaluate and address customer needs, in collaboration with a range of internal stakeholders including Screening Advocate (SA), Medical Affairs and Marketing. Inform, educate and enable target physician and stakeholder groups about Exact Sciences products and value propositions to equip them to make informed decisions about treatment choices and patient resources and highlight the importance of screening to the customer, drawing on approved clinical studies and marketing aids. Proactively drives business growth by focusing on customers with highest potential and proactively initiating connections to uncover unmet needs and opportunities. Seeks regular feedback from customers about their experience, service, satisfaction and perceived value of working with Exact Sciences. Leads the successful implementation of account plans through collaboration and coordination with key internal stakeholders to develop and execute strategies, enhance customers satisfaction, improve patient outcomes and business opportunities for Exact Sciences. Ensures execution of targeted tactics to deliver business goals in coordination and orchestration with a wider range of internal cross-functional stakeholders, including Account Managers, Area Manager, Marketing, Sales Operations and Internal Sales Support. Communicates a clear and compelling description of customer needs and opportunities to internal stakeholders in order to mobilize resources and shape solutions to address current and future customer needs. Ensures that the team conducts business to the highest ethical and professional standards, consistent with Extract Sciences guidelines and policies and regulatory requirements and upholding the company mission and value through accountability, innovation, integrity, quality and teamwork. Strong verbal and written communication skills including strong questioning and listening skills. Confident, professional, and creditable presence. Strong presentation skills: ability to effectively convey concepts in a clear, concise and professional manner through telephone and face-to-face interactions. Excellent interpersonal, time management and organizational skills. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company's Quality Management System policies and procedures. Maintain regular and reliable attendance. Ability to act with an inclusion mindset and model these behaviors for the organization. Ability to work designated schedule. Ability to work nights and/or weekends, as needed. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day. Ability to work on a computer and phone simultaneously. Ability to travel locally on a daily basis, and at times, overnight travel may be required based on the territory and/or business needs. Minimum Qualifications Bachelor's degree Sales, Business Management, Marketing or, Science, or any other related field or 4 years relevant experience in lieu of degree. 2+ years of previous sales, inside sales or account management experience OR 1+ years of previous sales experience plus 1+ years of experience in a healthcare setting or other field related to the essential duties of the role. Background in commissioned, tangible product sales. Expertise in computer technology that is specific to sales. Proficiency in MS Excel, Word, Outlook and Customer Relationship Management (CRM) tool. Possession of a valid driver's license; no suspended, revoked, surrendered, invalid, etc. allowed. No more than two moving violations, events, or accidents within the last 36 months. No alcohol or drug event in which a vehicle was driven by the candidate or employee, including but not limited to Blood Alcohol Content (BAC) failure, refusal to submit to alcohol or drug test, alcohol related suspension, etc. in the last 36 months. No other results from the Motor Vehicle Report (MVR) check that exposes Exact Sciences to what Exact Sciences deems to be an unacceptable level of liability. Ability to meet any requirements set by healthcare facilities for access to those facilities (e.g. vaccination requirements, mask requirements, etc.). Demonstrated ability to perform the essential duties of the position with or without accommodation. Authorization to work in the United States without sponsorship. Preferred Qualifications 2+ years of experience in sales of medical devices or diagnostics. Experience working with primary care physicians targeted customers. Ability to listen empathetically, understand information presented by people with different communication styles and different points of view, and mediate disagreements. Effective organizational and proactive problem-solving skills. Ability to work confidently in an environment of complexity and ambiguity. Ability to create value for others through the presentation of new processes and concepts. Able to productively and proactively contribute to a team environment, while demonstrating ability to manage workload and priorities independently. Ability to function productively within a fast-paced, multi-tasking, entrepreneurial environment. Ability to work on telephone and on a computer simultaneously. Salary Range: $79,000.00 - $118,000.00 The annual base salary shown is for this position located in US - VA - Chesapeake on a full-time basis and may differ by hiring location. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually. Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits . Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation . click apply for full job details
03/28/2024
Full time
Help us change lives At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others. Position Overview At Exact Sciences, we are cancer fighters. We are united by our mission to change lives by providing earlier, smarter answers. Through advances in cancer detection and treatment guidance, we will help eradicate the disease and the suffering it causes. A Screening Solutions Specialist (SSS) is a front-line position in the fight against cancer. The SSS will drive product growth of Cologuard in medical practices to meet sales goals within the assigned geography and deliver diagnostic solutions by establishing the importance of Colorectal Cancer (CRC) diseases and screening. This role aims to enhance customer relationships to drive growth and revenue while enhancing the system of care and deliver improved patient outcomes through integration of Exact Science's solutions. We are Exact Sciences, come join the fight. This position is field based. Essential Duties Include, but are not limited to, the following: Generate deep insight into local healthcare ecosystems and market landscape in order to identify opportunities to enhance the system of care and deliver improved patient outcomes through integration of Exact Science's solutions. Analyze the treatment journey across the local system of care in order to identify account opportunities to work with HCPs to improve clinical decision making and deliver better patient and population health outcomes in the context of EXAS current and future pipelines. Build a network of relationships within accounts in order to gain insight into system, customer and patient unmet needs, including clinical stakeholders and administrators, and diligently captures information on customer interactions using the Customer Relationship Management (CRM) database, including point of contact (POC) information, sales call activities, market intelligence, funnel development and other data points. Synthesize data from a range of formal and informal sources to understand the evolving and dynamic local care system, leveraging available tools and resources such as Engage (CRM), Excel, Tableau and available research to make data-driven decisions on account potential and opportunities in order to focus effort, including working across the Market team. Develop and implement business and account plans to increase the visibility and awareness of the Company's products and maximize opportunities and sales growth. Create business and account plans based on opportunities to drive acceptance of Cologuard and other Exact Sciences solutions to enhance clinical decision making and the effectiveness of the system of care. Lead the implementation of these business and customer plans to devise and implement customer-specific pre-and post-call engagement approaches that evaluate and address customer needs, in collaboration with a range of internal stakeholders including Screening Advocate (SA), Medical Affairs and Marketing. Inform, educate and enable target physician and stakeholder groups about Exact Sciences products and value propositions to equip them to make informed decisions about treatment choices and patient resources and highlight the importance of screening to the customer, drawing on approved clinical studies and marketing aids. Proactively drives business growth by focusing on customers with highest potential and proactively initiating connections to uncover unmet needs and opportunities. Seeks regular feedback from customers about their experience, service, satisfaction and perceived value of working with Exact Sciences. Leads the successful implementation of account plans through collaboration and coordination with key internal stakeholders to develop and execute strategies, enhance customers satisfaction, improve patient outcomes and business opportunities for Exact Sciences. Ensures execution of targeted tactics to deliver business goals in coordination and orchestration with a wider range of internal cross-functional stakeholders, including Account Managers, Area Manager, Marketing, Sales Operations and Internal Sales Support. Communicates a clear and compelling description of customer needs and opportunities to internal stakeholders in order to mobilize resources and shape solutions to address current and future customer needs. Ensures that the team conducts business to the highest ethical and professional standards, consistent with Extract Sciences guidelines and policies and regulatory requirements and upholding the company mission and value through accountability, innovation, integrity, quality and teamwork. Strong verbal and written communication skills including strong questioning and listening skills. Confident, professional, and creditable presence. Strong presentation skills: ability to effectively convey concepts in a clear, concise and professional manner through telephone and face-to-face interactions. Excellent interpersonal, time management and organizational skills. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company's Quality Management System policies and procedures. Maintain regular and reliable attendance. Ability to act with an inclusion mindset and model these behaviors for the organization. Ability to work designated schedule. Ability to work nights and/or weekends, as needed. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day. Ability to work on a computer and phone simultaneously. Ability to travel locally on a daily basis, and at times, overnight travel may be required based on the territory and/or business needs. Minimum Qualifications Bachelor's degree Sales, Business Management, Marketing or, Science, or any other related field or 4 years relevant experience in lieu of degree. 2+ years of previous sales, inside sales or account management experience OR 1+ years of previous sales experience plus 1+ years of experience in a healthcare setting or other field related to the essential duties of the role. Background in commissioned, tangible product sales. Expertise in computer technology that is specific to sales. Proficiency in MS Excel, Word, Outlook and Customer Relationship Management (CRM) tool. Possession of a valid driver's license; no suspended, revoked, surrendered, invalid, etc. allowed. No more than two moving violations, events, or accidents within the last 36 months. No alcohol or drug event in which a vehicle was driven by the candidate or employee, including but not limited to Blood Alcohol Content (BAC) failure, refusal to submit to alcohol or drug test, alcohol related suspension, etc. in the last 36 months. No other results from the Motor Vehicle Report (MVR) check that exposes Exact Sciences to what Exact Sciences deems to be an unacceptable level of liability. Ability to meet any requirements set by healthcare facilities for access to those facilities (e.g. vaccination requirements, mask requirements, etc.). Demonstrated ability to perform the essential duties of the position with or without accommodation. Authorization to work in the United States without sponsorship. Preferred Qualifications 2+ years of experience in sales of medical devices or diagnostics. Experience working with primary care physicians targeted customers. Ability to listen empathetically, understand information presented by people with different communication styles and different points of view, and mediate disagreements. Effective organizational and proactive problem-solving skills. Ability to work confidently in an environment of complexity and ambiguity. Ability to create value for others through the presentation of new processes and concepts. Able to productively and proactively contribute to a team environment, while demonstrating ability to manage workload and priorities independently. Ability to function productively within a fast-paced, multi-tasking, entrepreneurial environment. Ability to work on telephone and on a computer simultaneously. Salary Range: $79,000.00 - $118,000.00 The annual base salary shown is for this position located in US - VA - Chesapeake on a full-time basis and may differ by hiring location. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually. Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits . Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation . click apply for full job details
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might be the right opportunity for you This first-of-its-kind experience supercharges your early career and growth at Fidelity with personalized support, knowledgeable career guides and celebration of your achievements, while learning about Fidelity and building skills and experiences. In this role, you will assist our clients with a broad range of needs including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades. Would you like to learn more about the Customer Relationship Advocate position? Take our virtual experience and learn what it is like to work in this role. Click here (opens in a new tab) to experience what it is like to work in this role What to expect As a new CRA, you'll learn about the financial services industry, develop your skills, and gain new experiences. First four months, prepare to become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 and 63 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time, with readily available resources that you can take advantage of including licensing coaches and group workshops. These exams can be challenging but we are here to help! Subsequent months, begin taking customer calls with increasing complexity over time to develop and hone your skills. Engage in dedicated time each week to connect and refuel - by exploring the career center, networking with colleagues, taking online classes, and more! As you gain confidence and develop proficiency serving customers, get more variety in your work week by spending time building advanced skills aligned with the next role that interests you. Advantages of our career development experience You are learning. We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. Prepped with our licensing roadmap, own your success by studying for the exams at an individualized pace with dedication and commitment. You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience. Our inclusive culture empowers associates to achieve success while building a supportive network. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work with dedicated time for development activities and doing work that goes beyond answering customer calls so you can discover the next step in your career. As you continue to grow, you can become eligible for career mobility opportunities. The Skills You Bring Desire to establish rapport and relationships with customers and the team through effective communication Experience in customer service, call center, or financial services preferred A strong interest in financial services Exceptional Problem-solving skills and a demonstrated history of overcoming academic or professional challenges Ability and flexibility to work in a "hybrid" work setting, both at home and in office Comfortable with technology and ability to navigate multiple systems simultaneously Ability to handle different types of situations, emotions and conversations driving towards a resolution suitable for all Aptitude to complete our industry-leading paid development experience will fully prepare you to engage with customers while taking the SIE, Series 7 Top Off and Series 63 exams Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision-making The Value You Deliver Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction Service varied customer needs, including balance inquiries, money movement, trading, and more Answer questions and provide resources to deepen client understanding and build confidence Our Investments in You Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 63 Required to obtain within the first 3.5 months Learn More: Dynamic Working (opens in a new tab) Certifications: Series 07 - FINRA, Series 63 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Residential Real Estate Agent, Field Client Relationship Manager, and Controller and others in the Accounting and Finance to apply.
03/28/2024
Full time
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might be the right opportunity for you This first-of-its-kind experience supercharges your early career and growth at Fidelity with personalized support, knowledgeable career guides and celebration of your achievements, while learning about Fidelity and building skills and experiences. In this role, you will assist our clients with a broad range of needs including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades. Would you like to learn more about the Customer Relationship Advocate position? Take our virtual experience and learn what it is like to work in this role. Click here (opens in a new tab) to experience what it is like to work in this role What to expect As a new CRA, you'll learn about the financial services industry, develop your skills, and gain new experiences. First four months, prepare to become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 and 63 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time, with readily available resources that you can take advantage of including licensing coaches and group workshops. These exams can be challenging but we are here to help! Subsequent months, begin taking customer calls with increasing complexity over time to develop and hone your skills. Engage in dedicated time each week to connect and refuel - by exploring the career center, networking with colleagues, taking online classes, and more! As you gain confidence and develop proficiency serving customers, get more variety in your work week by spending time building advanced skills aligned with the next role that interests you. Advantages of our career development experience You are learning. We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. Prepped with our licensing roadmap, own your success by studying for the exams at an individualized pace with dedication and commitment. You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience. Our inclusive culture empowers associates to achieve success while building a supportive network. You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path. You can explore. You'll experience variety in your work with dedicated time for development activities and doing work that goes beyond answering customer calls so you can discover the next step in your career. As you continue to grow, you can become eligible for career mobility opportunities. The Skills You Bring Desire to establish rapport and relationships with customers and the team through effective communication Experience in customer service, call center, or financial services preferred A strong interest in financial services Exceptional Problem-solving skills and a demonstrated history of overcoming academic or professional challenges Ability and flexibility to work in a "hybrid" work setting, both at home and in office Comfortable with technology and ability to navigate multiple systems simultaneously Ability to handle different types of situations, emotions and conversations driving towards a resolution suitable for all Aptitude to complete our industry-leading paid development experience will fully prepare you to engage with customers while taking the SIE, Series 7 Top Off and Series 63 exams Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision-making The Value You Deliver Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction Service varied customer needs, including balance inquiries, money movement, trading, and more Answer questions and provide resources to deepen client understanding and build confidence Our Investments in You Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab) Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab) Certifications: You will be given paid time and support to obtain SIE - FINRA, Series 07 - FINRA, Series 63 Required to obtain within the first 3.5 months Learn More: Dynamic Working (opens in a new tab) Certifications: Series 07 - FINRA, Series 63 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Residential Real Estate Agent, Field Client Relationship Manager, and Controller and others in the Accounting and Finance to apply.