TTEC
Denver, Colorado
As a Licensed Property & Casualty Insurance Agent working remotely, youll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! Our TTEC work-from-home team has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. What Youll be Doing Do you have a passion for helping others and giving them peace of mind? Youll have ownership over resolving escalated or complex calls from customers. Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, Youll -Answer incoming communications from customers -Conduct research to provide answers for customers to resolve their issues -Some upselling of products or services to existing customers may be required What You Bring to the Role -Active Property and Casualty License -6 months or more of customer service experience -High school diploma or equivalent -Recognize, apply and explain your product or service knowledge -Integrity to follow guidelines on maintaining members privacy -Computer experience -High speed internet (> 25 mbps) -While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect -Continuing education paid for by TTEC -Supportive of your career and professional development -An inclusive culture and community minded organization where giving back is encouraged -A global team of curious lifelong learners guided by our company values -Base pay of $20 to $20.50 per hour plus performance bonus opportunities -And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives A Bit More About Your Role Were committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way
As a Licensed Property & Casualty Insurance Agent working remotely, youll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! Our TTEC work-from-home team has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. What Youll be Doing Do you have a passion for helping others and giving them peace of mind? Youll have ownership over resolving escalated or complex calls from customers. Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, Youll -Answer incoming communications from customers -Conduct research to provide answers for customers to resolve their issues -Some upselling of products or services to existing customers may be required What You Bring to the Role -Active Property and Casualty License -6 months or more of customer service experience -High school diploma or equivalent -Recognize, apply and explain your product or service knowledge -Integrity to follow guidelines on maintaining members privacy -Computer experience -High speed internet (> 25 mbps) -While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect -Continuing education paid for by TTEC -Supportive of your career and professional development -An inclusive culture and community minded organization where giving back is encouraged -A global team of curious lifelong learners guided by our company values -Base pay of $20 to $20.50 per hour plus performance bonus opportunities -And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives A Bit More About Your Role Were committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way
QBE Insurance
Phoenix, Arizona
Primary Details Time Type: Full time Worker Type: Contingent Worker The Opportunity Provide a positive customer service experience through all customer conversations and transactions. Responsible for handling multiple types of customer experience inquiries, resolving service concerns, documenting customer requests, filing new claims, and completing changes to policies which require a license. Build foundational knowledge of QBE policies and insurance products. Primary Responsibilities • Resolve questions/issues which require an agent's license •Engage probing questions and actively listens to caller issues or questions, showing interest and compassion and displaying empathy for the situation •Demonstrate accuracy in processing changes to customer policies based on the information provided •Actively listen to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation •Verify coverage for customers or verify that policy changes were made and provide proof of evidence of insurance documents to customers •Ensure facilitation of first call resolution and customer satisfaction on all transactions handled •Handle any requests regarding customer documentation and be able to clearly explain them including any follow-ups required on the caller's part •Notate all customer inquiries and follow up to verify that all questions are answered •Remain up to date on new training tools and processes to answer inquiries utilizing all the resources available •Handle complaints by offering appropriate solutions, and alternatives within the timeframes set, and follow up or refer to ensure that the issue has been resolved •Meet and/or exceed monthly individual customer service and quality goals by executing exceptional customer service Required Education • High School Diploma/GED Required Experience • 1 year relevant experience Required Licenses/Certifications • Active Personal Lines or Property & Casualty Insurance License Preferred Competencies/Skills • Keep call logs, records, and files up-to-date and readily accessible •Apply research and investigative techniques •Understand customer needs and goals actively look for ways to meet them •Communicate information in a clear, well-organized, and professional manner •Encourage and build mutual trust, respect, and cooperation among team members •Follow established guidelines to focus on details and complete tasks attentively and thoroughly •Retain customer accounts via re-write of existing policies or coverage •Escalate issues when necessary •Show empathy and sensitivity to the experience of others •Positive, pleasant and supportive disposition towards co-workers and colleagues •Professional, polished, poised and positive demeanor •Demonstrated interest in enhancing knowledge; seeks opportunities to learn and grow •High attention to detail •Adapt and be flexible in a complex changing environment; multi-task and handle competing priorities •Complete required continuing education to maintain active Property & Casualty insurance license Preferred Experience • Customer service/operations experience •Call center experience •Insurance industry experience Preferred Knowledge • Principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction •Basic working knowledge of relevant systems and tools utilized in area of responsibility, including carrier management systems •Terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts •Principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction •Intermediate knowledge of Property & Casualty insurance products and underwriting for product areas of responsibility including policy and contract language About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner. And our people will be at the center of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities. With more than 12,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind. We believe this is our moment: What if it was yours too? Your career at QBE - let's make it happen! US Only - Disclaimer • To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Compensation Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs Hourly Salary Range: $20.00 - $30.00 AL, AR, AZ, CO (Remote), DE, FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX (Remote, Plano), UT, VA, VT, WI, WV and WY Hourly Salary Range: $22.00 - $33.00 CA (Remote, Fresno, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA Hourly Salary Range: $25.00 - $37.50 San Francisco CA, NJ and New York City NY Benefit Highlights You are more than your work - and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance. At QBE, we understand that exceptional employee benefits go beyond mere coverage and compensation. We recognize the importance of flexibility in the work environment to promote a healthy balance, and we are committed to facilitating personal and professional integration for our employees. That's why we offer the opportunity for hybrid work arrangements. If this role necessitates a hybrid working model, candidates must be open to attending the office 8-12 days per month. This approach ensures a collaborative and supportive work environment where team members can come together to innovate and drive success. Global Disclaimer • The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. How to Apply: To submit your application, click "Apply" and follow the step by step process. - Remote How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Primary Details Time Type: Full time Worker Type: Contingent Worker The Opportunity Provide a positive customer service experience through all customer conversations and transactions. Responsible for handling multiple types of customer experience inquiries, resolving service concerns, documenting customer requests, filing new claims, and completing changes to policies which require a license. Build foundational knowledge of QBE policies and insurance products. Primary Responsibilities • Resolve questions/issues which require an agent's license •Engage probing questions and actively listens to caller issues or questions, showing interest and compassion and displaying empathy for the situation •Demonstrate accuracy in processing changes to customer policies based on the information provided •Actively listen to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation •Verify coverage for customers or verify that policy changes were made and provide proof of evidence of insurance documents to customers •Ensure facilitation of first call resolution and customer satisfaction on all transactions handled •Handle any requests regarding customer documentation and be able to clearly explain them including any follow-ups required on the caller's part •Notate all customer inquiries and follow up to verify that all questions are answered •Remain up to date on new training tools and processes to answer inquiries utilizing all the resources available •Handle complaints by offering appropriate solutions, and alternatives within the timeframes set, and follow up or refer to ensure that the issue has been resolved •Meet and/or exceed monthly individual customer service and quality goals by executing exceptional customer service Required Education • High School Diploma/GED Required Experience • 1 year relevant experience Required Licenses/Certifications • Active Personal Lines or Property & Casualty Insurance License Preferred Competencies/Skills • Keep call logs, records, and files up-to-date and readily accessible •Apply research and investigative techniques •Understand customer needs and goals actively look for ways to meet them •Communicate information in a clear, well-organized, and professional manner •Encourage and build mutual trust, respect, and cooperation among team members •Follow established guidelines to focus on details and complete tasks attentively and thoroughly •Retain customer accounts via re-write of existing policies or coverage •Escalate issues when necessary •Show empathy and sensitivity to the experience of others •Positive, pleasant and supportive disposition towards co-workers and colleagues •Professional, polished, poised and positive demeanor •Demonstrated interest in enhancing knowledge; seeks opportunities to learn and grow •High attention to detail •Adapt and be flexible in a complex changing environment; multi-task and handle competing priorities •Complete required continuing education to maintain active Property & Casualty insurance license Preferred Experience • Customer service/operations experience •Call center experience •Insurance industry experience Preferred Knowledge • Principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction •Basic working knowledge of relevant systems and tools utilized in area of responsibility, including carrier management systems •Terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts •Principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction •Intermediate knowledge of Property & Casualty insurance products and underwriting for product areas of responsibility including policy and contract language About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner. And our people will be at the center of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities. With more than 12,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind. We believe this is our moment: What if it was yours too? Your career at QBE - let's make it happen! US Only - Disclaimer • To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Compensation Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs Hourly Salary Range: $20.00 - $30.00 AL, AR, AZ, CO (Remote), DE, FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX (Remote, Plano), UT, VA, VT, WI, WV and WY Hourly Salary Range: $22.00 - $33.00 CA (Remote, Fresno, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA Hourly Salary Range: $25.00 - $37.50 San Francisco CA, NJ and New York City NY Benefit Highlights You are more than your work - and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance. At QBE, we understand that exceptional employee benefits go beyond mere coverage and compensation. We recognize the importance of flexibility in the work environment to promote a healthy balance, and we are committed to facilitating personal and professional integration for our employees. That's why we offer the opportunity for hybrid work arrangements. If this role necessitates a hybrid working model, candidates must be open to attending the office 8-12 days per month. This approach ensures a collaborative and supportive work environment where team members can come together to innovate and drive success. Global Disclaimer • The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. How to Apply: To submit your application, click "Apply" and follow the step by step process. - Remote How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.