REMOTE Nurse Practitioner position available at Alignment Health (Must be licensed in California). Duration: 5/1/24 to 12/31/24 Schedule: Monday-Friday, 8am to 5:00pm (Pacific Time) Benefits: Medical, Dental and Vision By leveraging our world-class technology platform, innovative care delivery models, deep physician partnerships and our serving heart culture, Alignment Health is revolutionizing health care for seniors! From member experience professionals and clinicians, to data scientists and operations leaders, we have built a talented and passionate team that is deeply committed to our mission of transforming health care for the seniors we serve. Ready to join us? At Alignment, delivering exceptional care to seniors starts with ensuring an exceptional experience for our over 1,300 employees. At the center of our employee experience is a culture where employees at all levels and across all teams are encouraged to share their unique ideas and perspectives. After all, when you can bring your authentic self to work, whether that s in a clinical setting, our corporate office or a home office, creativity and innovation flourish! Another important part of the Alignment culture is a belief in continuous learning and growth. As a result, in this fast-growing company, you will find ample support to grow your skills and your career with us. Overview of the Role: The Alignment Care Anywhere program is designed to provide care and support to our Alignment Healthcare patients by providing an additional level of medical and social support in the comfort of their own home. This program is offered to eligible patients at no cost to them with the goal of preventing unnecessary hospitalizations, health complications, and unmanaged disease progression that can occur when timely clinical interventions are not provided or are not accessible. Responsibilities: Conduct in-home assessments on Alignment members, medication review and health screenings. Provide patient education by matching care desired with best care given. Identify diagnoses to be assessed in care management and active medical management. Partner and communicate with Regional Medical Officer and other team members to discuss and develop the most appropriate care plans possible based on the needs of our members/patients. Coordinate care with multiple stakeholders, including but not limited to PCPs, specialists, and ancillary providers. Lead broader clinical team which may include nurses, health coaches, social workers, and care coordinators. Required Skills and Experience: Master s degree from an accredited NP Program or PA program Preferred one (1) year of prior clinical or home care experience Previous EMR experience preferred Active California state Nurse Practitioner or Physician Assistant license Active RN License and Furnishing number (Must, upon hire) NP only Active Nurse Practitioner Board Certification/Physician Assistant Certification NPI Number, DEA, Valid BLS Valid California driver license and current automobile insurance Experience in care of older adult (geriatric) patients preferred Excellent administrative, organizational, and communication skills required PAY RANGE: $70.00 to $90.00/hour. Learn about our ESG efforts: Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran. If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact .
03/29/2024
Full time
REMOTE Nurse Practitioner position available at Alignment Health (Must be licensed in California). Duration: 5/1/24 to 12/31/24 Schedule: Monday-Friday, 8am to 5:00pm (Pacific Time) Benefits: Medical, Dental and Vision By leveraging our world-class technology platform, innovative care delivery models, deep physician partnerships and our serving heart culture, Alignment Health is revolutionizing health care for seniors! From member experience professionals and clinicians, to data scientists and operations leaders, we have built a talented and passionate team that is deeply committed to our mission of transforming health care for the seniors we serve. Ready to join us? At Alignment, delivering exceptional care to seniors starts with ensuring an exceptional experience for our over 1,300 employees. At the center of our employee experience is a culture where employees at all levels and across all teams are encouraged to share their unique ideas and perspectives. After all, when you can bring your authentic self to work, whether that s in a clinical setting, our corporate office or a home office, creativity and innovation flourish! Another important part of the Alignment culture is a belief in continuous learning and growth. As a result, in this fast-growing company, you will find ample support to grow your skills and your career with us. Overview of the Role: The Alignment Care Anywhere program is designed to provide care and support to our Alignment Healthcare patients by providing an additional level of medical and social support in the comfort of their own home. This program is offered to eligible patients at no cost to them with the goal of preventing unnecessary hospitalizations, health complications, and unmanaged disease progression that can occur when timely clinical interventions are not provided or are not accessible. Responsibilities: Conduct in-home assessments on Alignment members, medication review and health screenings. Provide patient education by matching care desired with best care given. Identify diagnoses to be assessed in care management and active medical management. Partner and communicate with Regional Medical Officer and other team members to discuss and develop the most appropriate care plans possible based on the needs of our members/patients. Coordinate care with multiple stakeholders, including but not limited to PCPs, specialists, and ancillary providers. Lead broader clinical team which may include nurses, health coaches, social workers, and care coordinators. Required Skills and Experience: Master s degree from an accredited NP Program or PA program Preferred one (1) year of prior clinical or home care experience Previous EMR experience preferred Active California state Nurse Practitioner or Physician Assistant license Active RN License and Furnishing number (Must, upon hire) NP only Active Nurse Practitioner Board Certification/Physician Assistant Certification NPI Number, DEA, Valid BLS Valid California driver license and current automobile insurance Experience in care of older adult (geriatric) patients preferred Excellent administrative, organizational, and communication skills required PAY RANGE: $70.00 to $90.00/hour. Learn about our ESG efforts: Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran. If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact .
If you are located within the Pacific OR Mountain Time Zone, you will have the flexibility to telecommute (work from home) as you take on some tough challenges. Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental, and social needs - helping patients access and navigate care anytime and anywhere. As a team member of our naviHealth product, we help change the way health care is delivered from hospital to home supporting patients transitioning across care settings. This life - changing work helps give older adults more days at home. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while doing your life's best work.SM This position is full-time. Employees are required to work 1:00pm - 10:00pm Central Standard Time (CST) Monday-Friday. It may be necessary, given the business need, to work occasional overtime. We offer weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment. All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities: Ensure timely processing of all denial - related and member - oriented written communications from naviHealth. Ensure that all denial information is processed according to protocol and that all documentation is timely and meets all Federal and State requirements. Ensure second - level reviews have been performed and documented and may confer with medical directors, Health Plan Manager(s), Inpatient Care Coordinators (ICC's), Skilled Inpatient Care Coordinators (SICC's), Pre - service Coordinators (PSC's) and facility personnel in determining denial information is processed timely and appropriately utilizing naviHealth proprietary technology. Serve as a liaison with regards to communicating to internal and external customers, including health plans, providers, members, quality organizations and other naviHealth colleagues. Document and communicate appeal and denial information via fax, email, or through established portal access, including d appeal and denial letters, NOMNC letters, AOR forms, clinical information. Act as a point person for internal and external communication for QIO appeals and / or pre - service denials to support managers and their team. Serve as a liaison for requests for information from QIO or health plan staff. Own assigned appeal requests or determination notifications that are received via fax, phone, or email through completion or delegating / reassigning as appropriate in collaboration with management. Complete appeal and denial processes in accordance with CMS and naviHealth guidelines and compliance policies. Write member - facing and client - facing appeal and denial letters by reviewing and documenting member clinical information and demonstrating proficiency in general writing ability (including proper grammar, spelling, punctuation, etc.), as well as ability to follow grade - level requirements (Including, but not limited to DENC letter, IDN letter, Exhaustion of Benefits letter, Administrative Denial letter, Provider Denial letter). Review NOMNC for validity before processing appeal requests. Send review to Medical Director for rescinding NOMNC when necessary, following naviHealth processes. Coordinate and communicate with care coordinators, physicians, health plan representatives, QIO entities, and providers regarding a denial, appeal, or determination and provide education as needed. Process Health Plan appeal, IRE appeal, and ALJ appeal notifications and determinations as needed. Follow all established facility policies and procedures. Assist with completing pre - service authorization requests to assist the pre - service team as needed. Participate in after - hours on - call rotation and weekend rotation for processing pre - service authorizations, appeals, and denials to meet business needs. Perform other duties and responsibilities as required, assigned, or requested. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED 3+ years of clinical experience Active, unrestricted registered clinical license - Registered Nurse, Physical Therapist, Occupational Therapist, or Speech Therapist Understanding of market variability related to the denial process, specific contractual obligations, and CMS regulations. Experience with Windows and Microsoft Office suite Ability to work our 8-hour shift during our normal business hours of 1:00pm - 10:00pm CST, Monday - Friday including the flexibility to work occasional overtime given the business need. Preferred Qualifications: Managed care experience Case management experience Experience with appeals and/or denials processing ICD-10, and InterQual experience and CMS knowledge For RNs, Compact Nursing License, and multiple state licensures; For Physical Therapy, Compact Licensure, and multiple state licensures Telecommuting Requirements: Reside within the Pacific OR Mountain Time Zone Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills: Strong technical / computer skills Excellent documentation skills Exceptional verbal and written interpersonal and communication skills California, Colorado, Nevada, or Washington Residents Only: The hourly range for California / Colorado / Nevada / Washington residents is $33.75 - $66.25 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
03/26/2024
Full time
If you are located within the Pacific OR Mountain Time Zone, you will have the flexibility to telecommute (work from home) as you take on some tough challenges. Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental, and social needs - helping patients access and navigate care anytime and anywhere. As a team member of our naviHealth product, we help change the way health care is delivered from hospital to home supporting patients transitioning across care settings. This life - changing work helps give older adults more days at home. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while doing your life's best work.SM This position is full-time. Employees are required to work 1:00pm - 10:00pm Central Standard Time (CST) Monday-Friday. It may be necessary, given the business need, to work occasional overtime. We offer weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment. All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities: Ensure timely processing of all denial - related and member - oriented written communications from naviHealth. Ensure that all denial information is processed according to protocol and that all documentation is timely and meets all Federal and State requirements. Ensure second - level reviews have been performed and documented and may confer with medical directors, Health Plan Manager(s), Inpatient Care Coordinators (ICC's), Skilled Inpatient Care Coordinators (SICC's), Pre - service Coordinators (PSC's) and facility personnel in determining denial information is processed timely and appropriately utilizing naviHealth proprietary technology. Serve as a liaison with regards to communicating to internal and external customers, including health plans, providers, members, quality organizations and other naviHealth colleagues. Document and communicate appeal and denial information via fax, email, or through established portal access, including d appeal and denial letters, NOMNC letters, AOR forms, clinical information. Act as a point person for internal and external communication for QIO appeals and / or pre - service denials to support managers and their team. Serve as a liaison for requests for information from QIO or health plan staff. Own assigned appeal requests or determination notifications that are received via fax, phone, or email through completion or delegating / reassigning as appropriate in collaboration with management. Complete appeal and denial processes in accordance with CMS and naviHealth guidelines and compliance policies. Write member - facing and client - facing appeal and denial letters by reviewing and documenting member clinical information and demonstrating proficiency in general writing ability (including proper grammar, spelling, punctuation, etc.), as well as ability to follow grade - level requirements (Including, but not limited to DENC letter, IDN letter, Exhaustion of Benefits letter, Administrative Denial letter, Provider Denial letter). Review NOMNC for validity before processing appeal requests. Send review to Medical Director for rescinding NOMNC when necessary, following naviHealth processes. Coordinate and communicate with care coordinators, physicians, health plan representatives, QIO entities, and providers regarding a denial, appeal, or determination and provide education as needed. Process Health Plan appeal, IRE appeal, and ALJ appeal notifications and determinations as needed. Follow all established facility policies and procedures. Assist with completing pre - service authorization requests to assist the pre - service team as needed. Participate in after - hours on - call rotation and weekend rotation for processing pre - service authorizations, appeals, and denials to meet business needs. Perform other duties and responsibilities as required, assigned, or requested. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED 3+ years of clinical experience Active, unrestricted registered clinical license - Registered Nurse, Physical Therapist, Occupational Therapist, or Speech Therapist Understanding of market variability related to the denial process, specific contractual obligations, and CMS regulations. Experience with Windows and Microsoft Office suite Ability to work our 8-hour shift during our normal business hours of 1:00pm - 10:00pm CST, Monday - Friday including the flexibility to work occasional overtime given the business need. Preferred Qualifications: Managed care experience Case management experience Experience with appeals and/or denials processing ICD-10, and InterQual experience and CMS knowledge For RNs, Compact Nursing License, and multiple state licensures; For Physical Therapy, Compact Licensure, and multiple state licensures Telecommuting Requirements: Reside within the Pacific OR Mountain Time Zone Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills: Strong technical / computer skills Excellent documentation skills Exceptional verbal and written interpersonal and communication skills California, Colorado, Nevada, or Washington Residents Only: The hourly range for California / Colorado / Nevada / Washington residents is $33.75 - $66.25 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Medical Director and Clinical Psychiatrist Locums Job in the California Bay Area Details/Requirements: Need is for a part-time or full-time locum tenens psychiatrist medical director for either 3 days/24 hours per week or 5 days/40 hours a week. Will consider either straight locum tenens candidates or locum tenens to permanent candidates with a 3-month locum tenens trial period. For straight locum tenens candidates, the need is for 24-40 hours a week. For locums to perm candidates, the need is for either 24 hours a week OR 40 hours a week. Will do a combination of medical director/administrative duties plus cover one of the units at the worksite location. For 40 hours a week option, the majority will be clinical work with only some medical director/admin duties. For 24 hours a week option, clinical and admin work would be an even split. Adult inpatient rehabilitation level of care which is between an inpatient unit and a residential treatment center. 96 bed hospital. Average daily census is 82 covered by 3 total doctors, including the locum tenens psychiatrist. Flexible regarding days worked each week as long as services are provided between 8am and 5pm, Monday through Friday No call. Physicals for H&Ps for new admissions are done by a hospitalist group, not the psychiatrist. Electronic health record, Avatar, so you must be computer savvy. All work is provided onsite, not via remote tele psychiatry. Takes approximately two weeks for credentialing. Board Certification is not required. Three month minimum assignments preferred. Patients must be seen at least once per week, and chart notes are typically done during treatment team meetings two hours each work day. Jackson + Coker offers: + Weekly Direct Deposit + Top Rated Malpractice Insurance + In-House Travel Agency + 24/7 Recruiter Availability + Single Point of Contact + Experienced In-House Privileging Coordinators Experience why Jackson + Coker has been recognized by Forbes and Staffing Industry Analysts for our commitment to service excellence. Apply Today! Alex Bloodworth For more jobs, visit Jackson + Coker .
03/18/2024
Full time
Medical Director and Clinical Psychiatrist Locums Job in the California Bay Area Details/Requirements: Need is for a part-time or full-time locum tenens psychiatrist medical director for either 3 days/24 hours per week or 5 days/40 hours a week. Will consider either straight locum tenens candidates or locum tenens to permanent candidates with a 3-month locum tenens trial period. For straight locum tenens candidates, the need is for 24-40 hours a week. For locums to perm candidates, the need is for either 24 hours a week OR 40 hours a week. Will do a combination of medical director/administrative duties plus cover one of the units at the worksite location. For 40 hours a week option, the majority will be clinical work with only some medical director/admin duties. For 24 hours a week option, clinical and admin work would be an even split. Adult inpatient rehabilitation level of care which is between an inpatient unit and a residential treatment center. 96 bed hospital. Average daily census is 82 covered by 3 total doctors, including the locum tenens psychiatrist. Flexible regarding days worked each week as long as services are provided between 8am and 5pm, Monday through Friday No call. Physicals for H&Ps for new admissions are done by a hospitalist group, not the psychiatrist. Electronic health record, Avatar, so you must be computer savvy. All work is provided onsite, not via remote tele psychiatry. Takes approximately two weeks for credentialing. Board Certification is not required. Three month minimum assignments preferred. Patients must be seen at least once per week, and chart notes are typically done during treatment team meetings two hours each work day. Jackson + Coker offers: + Weekly Direct Deposit + Top Rated Malpractice Insurance + In-House Travel Agency + 24/7 Recruiter Availability + Single Point of Contact + Experienced In-House Privileging Coordinators Experience why Jackson + Coker has been recognized by Forbes and Staffing Industry Analysts for our commitment to service excellence. Apply Today! Alex Bloodworth For more jobs, visit Jackson + Coker .
Summary The Telehealth Clinical Technician serves in a generalist role to support and manage Telehealth clinical encounters from the patient and provider location as the site Telepresenter and act as imager for Telehealth store and forward applications, as well as clinic manager for real time Telehealth events, including patient education activities. Learn more about this agency Help Overview Accepting applications Open & closing dates 02/13/2024 to 05/10/2024 Salary $51,829 - $67,379 per year Pay scale & grade GS 6 Help Locations few vacancies in the following locations: Brick, NJ East Orange, NJ Jersey City, NJ Tinton Falls, NJ Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Permanent - Work schedule Full-time - Service Excepted Promotion potential None Job family (Series) 0640 Health Aid And Technician Supervisory status No Security clearance Other Drug test Yes Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determination process Suitability/Fitness Announcement number CBTE 24-AMG Control number Help This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency all US Citizens Videos Help Duties The Telehealth Clinical Technician serves in a generalist role to:- Support and manage Telehealth clinical encounters from the patient and provider location as the site Telepresenter.- Act as imager for Telehealth store and forward applications, as well as clinic manager for real time Telehealth events, including patient education activities- Provide equipment for the HT program- Perform technical and scheduling activities, My HealtheVet and Secure Messaging registration, and other appropriate duties as requested/assigned. The incumbent serves as the local Virtual Health liaison and communicates routinely with the care team at staff meetings, and ad hoc in order to assist with understanding and implementation of Virtual Health programming and goals. Telehealth Imager (25%) Incumbent performs Telehealth imaging, including tele-retinal screening, tele-dermatology, tele-wound care imaging and other Telehealth programming as technology becomes available, as identified and referred by the primary care provider, other providers, and the imager. Guided by local policy/standing orders, the imager can initiate consultations for patients on behalf of the primary care provider, who retains responsibility for patient care. The imager will provide patient education regarding the imaging process. Imagers may identify and access patients via VISN data systems. The imager will generate a consult and appropriately appoint the patients. Images will be obtained using approved Telehealth imaging devices. The images will be placed in the patient's electronic medical record via CPRS VISTA Imaging. For retinal imaging the imager will obtain multiple digital external and nonmydriatic retinal images. The imager will document all clinical information in the electronic medical record (CPRS). Telepresenter/Technology/Business (40%) The incumbent serves as a patient site clinical coordinator and manager of Telehealth services in assigned clinic(s). It is essential for the clinical aspects of the intervention. She/he is available for all Telehealth visits to carry out the following duties: Incumbent is responsible for the patient site clinical, business, scheduling and technical aspects for real-time Telehealth applications, including, all specialty and primary care Telehealth encounters (clinical video, imaging and support of home Telehealth). This includes but is not limited to Telehealth encounters for: telemental health, tele-audiology, tele-ICU, Home Based Primary Care, Pre op and Post op surgery; neurology, cardiology, tele-rehabilitation and tele-patient education clinics. Screening Responsibilities (20%) The TCT performs patient screening and determines the cognitive, physical, emotional and chronological development of adult and geriatric patients in effecting appropriate inter/intra facility and outpatient transportation. She/he exercises judgment to perceive patient's needs and evaluates clinical record to determine appropriateness of requests for Telehealth . The TCT determines appropriate mode and circumstance for Telehealth modalities (HT, SF, & CVT) of patient has been ordered based on evaluation of patient's needs. Ancillary Duties (15%) The TCT assists in patient care under the direct supervision of an independent licensed healthcare provider. The TCT can be crossed-trained to perform a range of direct care duties that may include, but are not limited to such things as performing temperature, blood pressure, respiratory rate, oxygen saturation measurements, measuring height and weight, and patient transfers in support of the primary care or specialty clinics. The TCT follows established procedures using manual or instrument techniques in accordance with established protocols, and reports results to appropriate individuals. This training is provided by the Rocky Mountain Telehealth Training Center. Performs other related duties as assigned. Work Schedule: Monday - Friday, 8:00AM-4:30PM Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 9325-A - Health Technician (Telehealth Clinical) Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Help Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Must pass pre-employment health evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education. (1) Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR (2) Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. Certification. None Physical Requirements. See VA Directive and Handbook 5019. English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English Creditable Experience. Candidates need to have knowledge of current Health Technician (Telehealth Clinical) Practice. To be creditable, experience must demonstrate the knowledge, skills, and abilities (KSAs) associated with a health care field or knowledge, skills, and abilities related to the current occupation. Experience satisfying this requirement may be paid or non paid employment in the health care field. Quality of Experience. Qualifying experience must be at a level comparable to the Health Technician (Telehealth Clinical) experience at the next lower grade level of the position being filled. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. Part-Time Experience. Part-time experience is creditable according to its relationship to the full-time work week. For example, one week of full-time credit is equivalent to two weeks of part-time work. Grade Determinations: In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates.Health Technician (Telehealth Clinical), GS-6 (Full Performance Level)Experience. One year of experience equivalent to the next lower grade level. Demonstrated Knowledge, Skills, and Abilities (KSA). In addition to the experience above, the candidate must demonstrate all of the following KSAs. (a) Comprehensive knowledge of computer systems and programs to perform a variety of tasks. (b) Ability to communicate, consult . click apply for full job details
03/15/2024
Full time
Summary The Telehealth Clinical Technician serves in a generalist role to support and manage Telehealth clinical encounters from the patient and provider location as the site Telepresenter and act as imager for Telehealth store and forward applications, as well as clinic manager for real time Telehealth events, including patient education activities. Learn more about this agency Help Overview Accepting applications Open & closing dates 02/13/2024 to 05/10/2024 Salary $51,829 - $67,379 per year Pay scale & grade GS 6 Help Locations few vacancies in the following locations: Brick, NJ East Orange, NJ Jersey City, NJ Tinton Falls, NJ Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Permanent - Work schedule Full-time - Service Excepted Promotion potential None Job family (Series) 0640 Health Aid And Technician Supervisory status No Security clearance Other Drug test Yes Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determination process Suitability/Fitness Announcement number CBTE 24-AMG Control number Help This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency all US Citizens Videos Help Duties The Telehealth Clinical Technician serves in a generalist role to:- Support and manage Telehealth clinical encounters from the patient and provider location as the site Telepresenter.- Act as imager for Telehealth store and forward applications, as well as clinic manager for real time Telehealth events, including patient education activities- Provide equipment for the HT program- Perform technical and scheduling activities, My HealtheVet and Secure Messaging registration, and other appropriate duties as requested/assigned. The incumbent serves as the local Virtual Health liaison and communicates routinely with the care team at staff meetings, and ad hoc in order to assist with understanding and implementation of Virtual Health programming and goals. Telehealth Imager (25%) Incumbent performs Telehealth imaging, including tele-retinal screening, tele-dermatology, tele-wound care imaging and other Telehealth programming as technology becomes available, as identified and referred by the primary care provider, other providers, and the imager. Guided by local policy/standing orders, the imager can initiate consultations for patients on behalf of the primary care provider, who retains responsibility for patient care. The imager will provide patient education regarding the imaging process. Imagers may identify and access patients via VISN data systems. The imager will generate a consult and appropriately appoint the patients. Images will be obtained using approved Telehealth imaging devices. The images will be placed in the patient's electronic medical record via CPRS VISTA Imaging. For retinal imaging the imager will obtain multiple digital external and nonmydriatic retinal images. The imager will document all clinical information in the electronic medical record (CPRS). Telepresenter/Technology/Business (40%) The incumbent serves as a patient site clinical coordinator and manager of Telehealth services in assigned clinic(s). It is essential for the clinical aspects of the intervention. She/he is available for all Telehealth visits to carry out the following duties: Incumbent is responsible for the patient site clinical, business, scheduling and technical aspects for real-time Telehealth applications, including, all specialty and primary care Telehealth encounters (clinical video, imaging and support of home Telehealth). This includes but is not limited to Telehealth encounters for: telemental health, tele-audiology, tele-ICU, Home Based Primary Care, Pre op and Post op surgery; neurology, cardiology, tele-rehabilitation and tele-patient education clinics. Screening Responsibilities (20%) The TCT performs patient screening and determines the cognitive, physical, emotional and chronological development of adult and geriatric patients in effecting appropriate inter/intra facility and outpatient transportation. She/he exercises judgment to perceive patient's needs and evaluates clinical record to determine appropriateness of requests for Telehealth . The TCT determines appropriate mode and circumstance for Telehealth modalities (HT, SF, & CVT) of patient has been ordered based on evaluation of patient's needs. Ancillary Duties (15%) The TCT assists in patient care under the direct supervision of an independent licensed healthcare provider. The TCT can be crossed-trained to perform a range of direct care duties that may include, but are not limited to such things as performing temperature, blood pressure, respiratory rate, oxygen saturation measurements, measuring height and weight, and patient transfers in support of the primary care or specialty clinics. The TCT follows established procedures using manual or instrument techniques in accordance with established protocols, and reports results to appropriate individuals. This training is provided by the Rocky Mountain Telehealth Training Center. Performs other related duties as assigned. Work Schedule: Monday - Friday, 8:00AM-4:30PM Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 9325-A - Health Technician (Telehealth Clinical) Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Help Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Must pass pre-employment health evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education. (1) Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR (2) Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. Certification. None Physical Requirements. See VA Directive and Handbook 5019. English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English Creditable Experience. Candidates need to have knowledge of current Health Technician (Telehealth Clinical) Practice. To be creditable, experience must demonstrate the knowledge, skills, and abilities (KSAs) associated with a health care field or knowledge, skills, and abilities related to the current occupation. Experience satisfying this requirement may be paid or non paid employment in the health care field. Quality of Experience. Qualifying experience must be at a level comparable to the Health Technician (Telehealth Clinical) experience at the next lower grade level of the position being filled. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. Part-Time Experience. Part-time experience is creditable according to its relationship to the full-time work week. For example, one week of full-time credit is equivalent to two weeks of part-time work. Grade Determinations: In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates.Health Technician (Telehealth Clinical), GS-6 (Full Performance Level)Experience. One year of experience equivalent to the next lower grade level. Demonstrated Knowledge, Skills, and Abilities (KSA). In addition to the experience above, the candidate must demonstrate all of the following KSAs. (a) Comprehensive knowledge of computer systems and programs to perform a variety of tasks. (b) Ability to communicate, consult . click apply for full job details
If you are located in the Honolulu, Hawaii area, you will have the flexibility to telecommute* as you take on some tough challenges. Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: This position is full-time (40 hours/week) Monday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:30pm CST. To start, shift will be 8:00am - 4:30pm for a minimum of 6 months and then the newhire will need to be available to work any shift within the hours of operation. It may be necessary, given the business need, to work occasional overtime. Training will be conducted virtually from your home. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities: Manage administrative intake of members Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and / or providers Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles Assist the clinical staff with setting up documents / triage cases for Clinical Coverage Review Handle resolution / inquiries from members and / or providers You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) OR equivalent work experience 2+ years of customer service experience Experience with Microsoft Word (ability to edit, create and save documents), Microsoft Excel (ability to edit, create and save spreadsheets) and Microsoft Outlook (sending / receiving emails and calendar invites) Able to work an 8-hour shift during the hours of operation: 7:00am - 5:30pm Monday - Saturday Telecommuting Requirements: Must reside in the state of Hawaii Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Preferred Qualifications: Experience working within the health care Industry and with health care insurance Experience working in a hospital, physician's office or medical clinic setting Clerical or administrative support background Knowledge of ICD - 9 and CPT codes Experience working in a call center Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: customer service, call center, intake, prior authorization, medical assistant, administrative, clerical, coordinator, claims, Honolulu, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO
09/22/2021
Full time
If you are located in the Honolulu, Hawaii area, you will have the flexibility to telecommute* as you take on some tough challenges. Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: This position is full-time (40 hours/week) Monday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:30pm CST. To start, shift will be 8:00am - 4:30pm for a minimum of 6 months and then the newhire will need to be available to work any shift within the hours of operation. It may be necessary, given the business need, to work occasional overtime. Training will be conducted virtually from your home. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities: Manage administrative intake of members Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and / or providers Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles Assist the clinical staff with setting up documents / triage cases for Clinical Coverage Review Handle resolution / inquiries from members and / or providers You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) OR equivalent work experience 2+ years of customer service experience Experience with Microsoft Word (ability to edit, create and save documents), Microsoft Excel (ability to edit, create and save spreadsheets) and Microsoft Outlook (sending / receiving emails and calendar invites) Able to work an 8-hour shift during the hours of operation: 7:00am - 5:30pm Monday - Saturday Telecommuting Requirements: Must reside in the state of Hawaii Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Preferred Qualifications: Experience working within the health care Industry and with health care insurance Experience working in a hospital, physician's office or medical clinic setting Clerical or administrative support background Knowledge of ICD - 9 and CPT codes Experience working in a call center Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: customer service, call center, intake, prior authorization, medical assistant, administrative, clerical, coordinator, claims, Honolulu, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO
If you are located in the Waltham, MA, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. SM Let's face it, no industry is moving faster than health care. And no organization is better positioned to move health care forward than UnitedHealth Group . We're out to use data, technology and people in ways that help drive change and make the health care system work better for everyone. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive. Take this opportunity to work with a Fortune 10 industry leader. If you are located in the Massachusetts area, you will have the flexibility to telecommute* as you take on some tough challenges. This position is full-time (40 hours/week) Monday - Friday. Our normal business hours are 8:00am - 4:30pm. It may be necessary, given the business need, to work occasional evenings. Our office is located at: 950 Winter Street, Waltham, MA Training will be conducted virtually from your home. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities: Provide exceptional customer service Act as a Subject Matter Expert for other team members Manage the intake of members or the admission/discharge information post notification Work with hospitals, members, facilities and the clinical team to manage requests for services and any additional support required. Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles Resolve inquiries from members and/or providers Receive care coordination notification cases for non - clinical assessment / intervention and provide appropriate triage Assist the clinical staff with setting up documents / triage cases for Clinical Coverage Review Process and distribute custom reports to providers and clinical staff Multitasking with multiple platforms and applications Receive care coordination notification cases for non - clinical assessment / intervention and provide appropriate triage Assist the clinical staff with setting up documents / triage cases for Clinical Coverage Review Process and distribute custom reports to providers and clinical staff Multitasking with multiple platforms and applications Part of the challenge here is dealing positively with members and providers in sometimes challenging circumstances. As a subject matter expert, you'll also be the "go-to" resource for information. The flexibility to work evening hours will also be required. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) 1+ year of experience using the telephone and computer as primary instruments 1+ year of healthcare administration and / or business administration experience 1+ year experience working with Medicaid Services 1+ year experience in a hospital, physician's office OR medical clinic setting Experience using a computer and Microsoft Office including Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort, filter, and work within tables), and Microsoft Outlook (email and calendar management) Must live within a one hour commute of the Waltham, MA if residing outside the state of MA Ability to work Monday - Friday, 8:00 am - 4:30 pm with flexibility to work some evenings (EST) Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders Preferred Qualifications: Associates Degree (or higher) A minimum of 1 year experience working with health care insurance AND/OR medical claims, medical research, or medical terminology A minimum of 1 year clerical OR 1 year administrative support background OR 1 year experience working in a call center environment UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: Careers at UnitedHealthcare Community & State . Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low-income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work. SM Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: customer service, call center, intake, prior authorization, medical assistant, administrative, clerical, coordinator, claims, hiring immediately, Waltham, MA, Massachusetts, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO
09/22/2021
Full time
If you are located in the Waltham, MA, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. SM Let's face it, no industry is moving faster than health care. And no organization is better positioned to move health care forward than UnitedHealth Group . We're out to use data, technology and people in ways that help drive change and make the health care system work better for everyone. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive. Take this opportunity to work with a Fortune 10 industry leader. If you are located in the Massachusetts area, you will have the flexibility to telecommute* as you take on some tough challenges. This position is full-time (40 hours/week) Monday - Friday. Our normal business hours are 8:00am - 4:30pm. It may be necessary, given the business need, to work occasional evenings. Our office is located at: 950 Winter Street, Waltham, MA Training will be conducted virtually from your home. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities: Provide exceptional customer service Act as a Subject Matter Expert for other team members Manage the intake of members or the admission/discharge information post notification Work with hospitals, members, facilities and the clinical team to manage requests for services and any additional support required. Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles Resolve inquiries from members and/or providers Receive care coordination notification cases for non - clinical assessment / intervention and provide appropriate triage Assist the clinical staff with setting up documents / triage cases for Clinical Coverage Review Process and distribute custom reports to providers and clinical staff Multitasking with multiple platforms and applications Receive care coordination notification cases for non - clinical assessment / intervention and provide appropriate triage Assist the clinical staff with setting up documents / triage cases for Clinical Coverage Review Process and distribute custom reports to providers and clinical staff Multitasking with multiple platforms and applications Part of the challenge here is dealing positively with members and providers in sometimes challenging circumstances. As a subject matter expert, you'll also be the "go-to" resource for information. The flexibility to work evening hours will also be required. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) 1+ year of experience using the telephone and computer as primary instruments 1+ year of healthcare administration and / or business administration experience 1+ year experience working with Medicaid Services 1+ year experience in a hospital, physician's office OR medical clinic setting Experience using a computer and Microsoft Office including Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort, filter, and work within tables), and Microsoft Outlook (email and calendar management) Must live within a one hour commute of the Waltham, MA if residing outside the state of MA Ability to work Monday - Friday, 8:00 am - 4:30 pm with flexibility to work some evenings (EST) Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders Preferred Qualifications: Associates Degree (or higher) A minimum of 1 year experience working with health care insurance AND/OR medical claims, medical research, or medical terminology A minimum of 1 year clerical OR 1 year administrative support background OR 1 year experience working in a call center environment UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: Careers at UnitedHealthcare Community & State . Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low-income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work. SM Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: customer service, call center, intake, prior authorization, medical assistant, administrative, clerical, coordinator, claims, hiring immediately, Waltham, MA, Massachusetts, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO
If you are located within Sugar Land, TX, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. SM Positions in this function includes those responsible for initial triage of members, administrative intake of members or managing the admission / discharge information post - notification, working with hospitals and the clinical team, including managing incoming calls, managing requests for services from providers / members, providing information on available network services and transferring members as appropriate to clinical staff. Manage the referrals process, process incoming and outgoing referrals, as well as prior authorizations, including intake, notification and census roles. Regardless of your role at UnitedHealthcare, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career. We offer 8 weeks of paid training. The hours during training will be 8:00am to 5pm Monday-Friday. Training will be conducted virtually from your home. Our office address is 14141 SW Freeway, Sugar Land, TX. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) 1+ years of customer service experience 1+ years of clerical / administrative experience 1+ years of experience navigating PCs and applications Preferred Qualifications: 1+ years of medical background in a hospital, physician's office or medical clinic Medicare and / or Medicaid experience Bilingual in English & Spanish Healthcare or Insurance Benefits experience Telecommuting Requirements: Reside within Sugar Land, TX Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills: Excellent interpersonal skills - oral and written communication skills Ability to multi - task, this includes the ability to understand multiple products and multiple levels of benefits within each product Ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective Ability to prioritize and balance multiple demands and competing deadlines UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in healthcare here. We serve the healthcare needs of low income adults and children with debilitating illnesses such as Cardiovascular Disease, Diabetes, HIV / AIDS and High - risk Pregnancy. Our holistic, outcomes - based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive Healthcare, Community, and Government partners to heal healthcare and create positive change for those who need it most. This is the place to do your life's best work. SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Sugar Land, TX, UHG, Clinical, Administrative, Healthcare, Coordinator, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO
09/21/2021
Full time
If you are located within Sugar Land, TX, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. SM Positions in this function includes those responsible for initial triage of members, administrative intake of members or managing the admission / discharge information post - notification, working with hospitals and the clinical team, including managing incoming calls, managing requests for services from providers / members, providing information on available network services and transferring members as appropriate to clinical staff. Manage the referrals process, process incoming and outgoing referrals, as well as prior authorizations, including intake, notification and census roles. Regardless of your role at UnitedHealthcare, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career. We offer 8 weeks of paid training. The hours during training will be 8:00am to 5pm Monday-Friday. Training will be conducted virtually from your home. Our office address is 14141 SW Freeway, Sugar Land, TX. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) 1+ years of customer service experience 1+ years of clerical / administrative experience 1+ years of experience navigating PCs and applications Preferred Qualifications: 1+ years of medical background in a hospital, physician's office or medical clinic Medicare and / or Medicaid experience Bilingual in English & Spanish Healthcare or Insurance Benefits experience Telecommuting Requirements: Reside within Sugar Land, TX Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills: Excellent interpersonal skills - oral and written communication skills Ability to multi - task, this includes the ability to understand multiple products and multiple levels of benefits within each product Ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective Ability to prioritize and balance multiple demands and competing deadlines UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in healthcare here. We serve the healthcare needs of low income adults and children with debilitating illnesses such as Cardiovascular Disease, Diabetes, HIV / AIDS and High - risk Pregnancy. Our holistic, outcomes - based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive Healthcare, Community, and Government partners to heal healthcare and create positive change for those who need it most. This is the place to do your life's best work. SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Sugar Land, TX, UHG, Clinical, Administrative, Healthcare, Coordinator, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO
If you are located within Sugar Land, TX, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. SM Positions in this function includes those responsible for initial triage of members, administrative intake of members or managing the admission / discharge information post - notification, working with hospitals and the clinical team, including managing incoming calls, managing requests for services from providers / members, providing information on available network services and transferring members as appropriate to clinical staff. Manage the referrals process, process incoming and outgoing referrals, as well as prior authorizations, including intake, notification and census roles. Regardless of your role at UnitedHealthcare, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career. We offer 8 weeks of paid training. The hours during training will be 8:00am to 5pm Monday-Friday. Training will be conducted virtually from your home. Our office address is 14141 SW Freeway, Sugar Land, TX. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) 1+ years of customer service experience 1+ years of clerical / administrative experience 1+ years of experience navigating PCs and applications Preferred Qualifications: 1+ years of medical background in a hospital, physician's office or medical clinic Medicare and / or Medicaid experience Bilingual in English & Spanish Healthcare or Insurance Benefits experience Telecommuting Requirements: Reside within Sugar Land, TX Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills: Excellent interpersonal skills - oral and written communication skills Ability to multi - task, this includes the ability to understand multiple products and multiple levels of benefits within each product Ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective Ability to prioritize and balance multiple demands and competing deadlines UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in healthcare here. We serve the healthcare needs of low income adults and children with debilitating illnesses such as Cardiovascular Disease, Diabetes, HIV / AIDS and High - risk Pregnancy. Our holistic, outcomes - based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive Healthcare, Community, and Government partners to heal healthcare and create positive change for those who need it most. This is the place to do your life's best work. SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Sugar Land, TX, UHG, Clinical, Administrative, Healthcare, Coordinator, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO
09/21/2021
Full time
If you are located within Sugar Land, TX, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. SM Positions in this function includes those responsible for initial triage of members, administrative intake of members or managing the admission / discharge information post - notification, working with hospitals and the clinical team, including managing incoming calls, managing requests for services from providers / members, providing information on available network services and transferring members as appropriate to clinical staff. Manage the referrals process, process incoming and outgoing referrals, as well as prior authorizations, including intake, notification and census roles. Regardless of your role at UnitedHealthcare, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career. We offer 8 weeks of paid training. The hours during training will be 8:00am to 5pm Monday-Friday. Training will be conducted virtually from your home. Our office address is 14141 SW Freeway, Sugar Land, TX. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) 1+ years of customer service experience 1+ years of clerical / administrative experience 1+ years of experience navigating PCs and applications Preferred Qualifications: 1+ years of medical background in a hospital, physician's office or medical clinic Medicare and / or Medicaid experience Bilingual in English & Spanish Healthcare or Insurance Benefits experience Telecommuting Requirements: Reside within Sugar Land, TX Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills: Excellent interpersonal skills - oral and written communication skills Ability to multi - task, this includes the ability to understand multiple products and multiple levels of benefits within each product Ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective Ability to prioritize and balance multiple demands and competing deadlines UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in healthcare here. We serve the healthcare needs of low income adults and children with debilitating illnesses such as Cardiovascular Disease, Diabetes, HIV / AIDS and High - risk Pregnancy. Our holistic, outcomes - based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive Healthcare, Community, and Government partners to heal healthcare and create positive change for those who need it most. This is the place to do your life's best work. SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Sugar Land, TX, UHG, Clinical, Administrative, Healthcare, Coordinator, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO
If you are located in the Honolulu, Hawaii area, you will have the flexibility to telecommute* as you take on some tough challenges. Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: This position is full-time (40 hours/week) Monday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:30pm CST. To start, shift will be 8:00am - 4:30pm for a minimum of 6 months and then the newhire will need to be available to work any shift within the hours of operation. It may be necessary, given the business need, to work occasional overtime. Training will be conducted virtually from your home. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities: Manage administrative intake of members Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and / or providers Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles Assist the clinical staff with setting up documents / triage cases for Clinical Coverage Review Handle resolution / inquiries from members and / or providers You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) OR equivalent work experience 2+ years of customer service experience Experience with Microsoft Word (ability to edit, create and save documents), Microsoft Excel (ability to edit, create and save spreadsheets) and Microsoft Outlook (sending / receiving emails and calendar invites) Able to work an 8-hour shift during the hours of operation: 7:00am - 5:30pm Monday - Saturday Telecommuting Requirements: Must reside in the state of Hawaii Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Preferred Qualifications: Experience working within the health care Industry and with health care insurance Experience working in a hospital, physician's office or medical clinic setting Clerical or administrative support background Knowledge of ICD - 9 and CPT codes Experience working in a call center Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: customer service, call center, intake, prior authorization, medical assistant, administrative, clerical, coordinator, claims, Honolulu, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO
09/19/2021
Full time
If you are located in the Honolulu, Hawaii area, you will have the flexibility to telecommute* as you take on some tough challenges. Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: This position is full-time (40 hours/week) Monday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:30pm CST. To start, shift will be 8:00am - 4:30pm for a minimum of 6 months and then the newhire will need to be available to work any shift within the hours of operation. It may be necessary, given the business need, to work occasional overtime. Training will be conducted virtually from your home. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities: Manage administrative intake of members Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and / or providers Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles Assist the clinical staff with setting up documents / triage cases for Clinical Coverage Review Handle resolution / inquiries from members and / or providers You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) OR equivalent work experience 2+ years of customer service experience Experience with Microsoft Word (ability to edit, create and save documents), Microsoft Excel (ability to edit, create and save spreadsheets) and Microsoft Outlook (sending / receiving emails and calendar invites) Able to work an 8-hour shift during the hours of operation: 7:00am - 5:30pm Monday - Saturday Telecommuting Requirements: Must reside in the state of Hawaii Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Preferred Qualifications: Experience working within the health care Industry and with health care insurance Experience working in a hospital, physician's office or medical clinic setting Clerical or administrative support background Knowledge of ICD - 9 and CPT codes Experience working in a call center Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: customer service, call center, intake, prior authorization, medical assistant, administrative, clerical, coordinator, claims, Honolulu, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO
If you are located in the Honolulu, Hawaii area, you will have the flexibility to telecommute* as you take on some tough challenges. Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: This position is full-time (40 hours/week) Monday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:30pm CST. To start, shift will be 8:00am - 4:30pm for a minimum of 6 months and then the newhire will need to be available to work any shift within the hours of operation. It may be necessary, given the business need, to work occasional overtime. Training will be conducted virtually from your home. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities: Manage administrative intake of members Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and / or providers Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles Assist the clinical staff with setting up documents / triage cases for Clinical Coverage Review Handle resolution / inquiries from members and / or providers You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) OR equivalent work experience 2+ years of customer service experience Experience with Microsoft Word (ability to edit, create and save documents), Microsoft Excel (ability to edit, create and save spreadsheets) and Microsoft Outlook (sending / receiving emails and calendar invites) Able to work an 8-hour shift during the hours of operation: 7:00am - 5:30pm Monday - Saturday Telecommuting Requirements: Must reside in the state of Hawaii Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Preferred Qualifications: Experience working within the health care Industry and with health care insurance Experience working in a hospital, physician's office or medical clinic setting Clerical or administrative support background Knowledge of ICD - 9 and CPT codes Experience working in a call center Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: customer service, call center, intake, prior authorization, medical assistant, administrative, clerical, coordinator, claims, Honolulu, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO
09/19/2021
Full time
If you are located in the Honolulu, Hawaii area, you will have the flexibility to telecommute* as you take on some tough challenges. Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: This position is full-time (40 hours/week) Monday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:30pm CST. To start, shift will be 8:00am - 4:30pm for a minimum of 6 months and then the newhire will need to be available to work any shift within the hours of operation. It may be necessary, given the business need, to work occasional overtime. Training will be conducted virtually from your home. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities: Manage administrative intake of members Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and / or providers Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles Assist the clinical staff with setting up documents / triage cases for Clinical Coverage Review Handle resolution / inquiries from members and / or providers You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) OR equivalent work experience 2+ years of customer service experience Experience with Microsoft Word (ability to edit, create and save documents), Microsoft Excel (ability to edit, create and save spreadsheets) and Microsoft Outlook (sending / receiving emails and calendar invites) Able to work an 8-hour shift during the hours of operation: 7:00am - 5:30pm Monday - Saturday Telecommuting Requirements: Must reside in the state of Hawaii Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Preferred Qualifications: Experience working within the health care Industry and with health care insurance Experience working in a hospital, physician's office or medical clinic setting Clerical or administrative support background Knowledge of ICD - 9 and CPT codes Experience working in a call center Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: customer service, call center, intake, prior authorization, medical assistant, administrative, clerical, coordinator, claims, Honolulu, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work. SM This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00am - 5:00pm). It may be necessary, given the business need, to work occasional overtime. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities: Manage administrative intake of members Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review Handle resolution/inquiries from members and/or providers This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) 2+ years of customer service experience Experience with Microsoft Word, Excel (create, edit, save documents and spreadsheets) and Outlook (email and calendar management) Telecommuting Requirements: Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Preferred Qualifications: Experience working within the health care Industry and with health care insurance Experience working in a hospital, physician's office or medical clinic setting A clerical or administrative support background Knowledge of ICD-9 and CPT codes Experience working in a call center Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: customer service, call center, intake, prior authorization, medical assistant, administrative, clerical, coordinator, claims, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO
09/12/2021
Full time
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work. SM This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00am - 5:00pm). It may be necessary, given the business need, to work occasional overtime. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities: Manage administrative intake of members Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review Handle resolution/inquiries from members and/or providers This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) 2+ years of customer service experience Experience with Microsoft Word, Excel (create, edit, save documents and spreadsheets) and Outlook (email and calendar management) Telecommuting Requirements: Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Preferred Qualifications: Experience working within the health care Industry and with health care insurance Experience working in a hospital, physician's office or medical clinic setting A clerical or administrative support background Knowledge of ICD-9 and CPT codes Experience working in a call center Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: customer service, call center, intake, prior authorization, medical assistant, administrative, clerical, coordinator, claims, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO
If you are located in the Honolulu, Hawaii area, you will have the flexibility to telecommute* as you take on some tough challenges. Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: This position is full-time (40 hours/week) Monday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:30pm CST. To start, shift will be 8:00am - 4:30pm for a minimum of 6 months and then the newhire will need to be available to work any shift within the hours of operation. It may be necessary, given the business need, to work occasional overtime. Training will be conducted virtually from your home. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities: Manage administrative intake of members Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and / or providers Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles Assist the clinical staff with setting up documents / triage cases for Clinical Coverage Review Handle resolution / inquiries from members and / or providers You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) OR equivalent work experience 2+ years of customer service experience Experience with Microsoft Word (ability to edit, create and save documents), Microsoft Excel (ability to edit, create and save spreadsheets) and Microsoft Outlook (sending / receiving emails and calendar invites) Able to work an 8-hour shift during the hours of operation: 7:00am - 5:30pm Monday - Saturday Telecommuting Requirements: Must reside in the state of Hawaii Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Preferred Qualifications: Experience working within the health care Industry and with health care insurance Experience working in a hospital, physician's office or medical clinic setting Clerical or administrative support background Knowledge of ICD - 9 and CPT codes Experience working in a call center Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: customer service, call center, intake, prior authorization, medical assistant, administrative, clerical, coordinator, claims, Honolulu, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO
09/11/2021
Full time
If you are located in the Honolulu, Hawaii area, you will have the flexibility to telecommute* as you take on some tough challenges. Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: This position is full-time (40 hours/week) Monday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:30pm CST. To start, shift will be 8:00am - 4:30pm for a minimum of 6 months and then the newhire will need to be available to work any shift within the hours of operation. It may be necessary, given the business need, to work occasional overtime. Training will be conducted virtually from your home. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities: Manage administrative intake of members Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and / or providers Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles Assist the clinical staff with setting up documents / triage cases for Clinical Coverage Review Handle resolution / inquiries from members and / or providers You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) OR equivalent work experience 2+ years of customer service experience Experience with Microsoft Word (ability to edit, create and save documents), Microsoft Excel (ability to edit, create and save spreadsheets) and Microsoft Outlook (sending / receiving emails and calendar invites) Able to work an 8-hour shift during the hours of operation: 7:00am - 5:30pm Monday - Saturday Telecommuting Requirements: Must reside in the state of Hawaii Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Preferred Qualifications: Experience working within the health care Industry and with health care insurance Experience working in a hospital, physician's office or medical clinic setting Clerical or administrative support background Knowledge of ICD - 9 and CPT codes Experience working in a call center Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: customer service, call center, intake, prior authorization, medical assistant, administrative, clerical, coordinator, claims, Honolulu, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO
If you are located in the Honolulu, Hawaii area, you will have the flexibility to telecommute* as you take on some tough challenges. Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: This position is full-time (40 hours/week) Monday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:30pm CST. To start, shift will be 8:00am - 4:30pm for a minimum of 6 months and then the newhire will need to be available to work any shift within the hours of operation. It may be necessary, given the business need, to work occasional overtime. Training will be conducted virtually from your home. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities: Manage administrative intake of members Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and / or providers Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles Assist the clinical staff with setting up documents / triage cases for Clinical Coverage Review Handle resolution / inquiries from members and / or providers You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) OR equivalent work experience 2+ years of customer service experience Experience with Microsoft Word (ability to edit, create and save documents), Microsoft Excel (ability to edit, create and save spreadsheets) and Microsoft Outlook (sending / receiving emails and calendar invites) Able to work an 8-hour shift during the hours of operation: 7:00am - 5:30pm Monday - Saturday Telecommuting Requirements: Must reside in the state of Hawaii Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Preferred Qualifications: Experience working within the health care Industry and with health care insurance Experience working in a hospital, physician's office or medical clinic setting Clerical or administrative support background Knowledge of ICD - 9 and CPT codes Experience working in a call center Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: customer service, call center, intake, prior authorization, medical assistant, administrative, clerical, coordinator, claims, Honolulu, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO
09/11/2021
Full time
If you are located in the Honolulu, Hawaii area, you will have the flexibility to telecommute* as you take on some tough challenges. Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: This position is full-time (40 hours/week) Monday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:30pm CST. To start, shift will be 8:00am - 4:30pm for a minimum of 6 months and then the newhire will need to be available to work any shift within the hours of operation. It may be necessary, given the business need, to work occasional overtime. Training will be conducted virtually from your home. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities: Manage administrative intake of members Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and / or providers Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles Assist the clinical staff with setting up documents / triage cases for Clinical Coverage Review Handle resolution / inquiries from members and / or providers You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) OR equivalent work experience 2+ years of customer service experience Experience with Microsoft Word (ability to edit, create and save documents), Microsoft Excel (ability to edit, create and save spreadsheets) and Microsoft Outlook (sending / receiving emails and calendar invites) Able to work an 8-hour shift during the hours of operation: 7:00am - 5:30pm Monday - Saturday Telecommuting Requirements: Must reside in the state of Hawaii Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Preferred Qualifications: Experience working within the health care Industry and with health care insurance Experience working in a hospital, physician's office or medical clinic setting Clerical or administrative support background Knowledge of ICD - 9 and CPT codes Experience working in a call center Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: customer service, call center, intake, prior authorization, medical assistant, administrative, clerical, coordinator, claims, Honolulu, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. This position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (7:00am-7:00pm). It may be necessary, given the business need, to work occasional overtime.Training will be conducted virtually from your home. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities Manage the intake and requests of member clinical documents needed for medication refills, billing, and services Work with hospitals, clinics, facilities, and the clinical team to manage requests for services and documents Entering patient information into appropriate databases Resolve inquiries for members and/or providers regarding clinical documentation needed Define processes and role requirements, inclusive of evolving system, process, expectations and building relationships The flexibility to work evening hours will also be required. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) 2+ years of experience analyzing and solving customer problems 1+ years of experience working in the health care industry Ability to work any of our 8-hour shifts between 7:00am - 7:00pm CST Monday - Friday Preferred Qualifications 1+ years of experience working with medical terminology Experience working with health care insurance Experience in a hospital, physician's office or medical clinic setting Clerical or administrative support background or experience working in a call center environment Experience working with Medicare and/or Medicaid Services Telecommuting Requirements: Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: customer service, call center, intake, prior authorization, medical assistant, administrative, clerical, coordinator, claims, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #rpo, #Infbi
09/01/2021
Full time
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. This position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (7:00am-7:00pm). It may be necessary, given the business need, to work occasional overtime.Training will be conducted virtually from your home. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities Manage the intake and requests of member clinical documents needed for medication refills, billing, and services Work with hospitals, clinics, facilities, and the clinical team to manage requests for services and documents Entering patient information into appropriate databases Resolve inquiries for members and/or providers regarding clinical documentation needed Define processes and role requirements, inclusive of evolving system, process, expectations and building relationships The flexibility to work evening hours will also be required. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) 2+ years of experience analyzing and solving customer problems 1+ years of experience working in the health care industry Ability to work any of our 8-hour shifts between 7:00am - 7:00pm CST Monday - Friday Preferred Qualifications 1+ years of experience working with medical terminology Experience working with health care insurance Experience in a hospital, physician's office or medical clinic setting Clerical or administrative support background or experience working in a call center environment Experience working with Medicare and/or Medicaid Services Telecommuting Requirements: Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: customer service, call center, intake, prior authorization, medical assistant, administrative, clerical, coordinator, claims, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #rpo, #Infbi
Crescentia Global Talent Solutions
Geyserville, California
The Senior Clinical Research Associate reports to Senior Manager Clinical Research and is responsible for independently managing study activity from site selection and start-up to close out with adherence to regulations, maintaining data integrity and aligning deliverables with corporate goals. Serves as the principal contact person with study sites, for the organization and conduct of pre- and post-market clinical research studies. Collaborates with other staff in the research setting to help encourage best practices in regards to integrity in the study and accuracy and efficiency of data documentation and collection. Initiates and maintains liaison with investigators, site clinical coordinator(s), and regulatory and administrative personnel. Ensures the study is conducted according to GCP and all clinical study related regulations. Responsibilities and Duties:Participate in the development and preparation of study documents such as Protocol, Case Report Forms, Informed Consent, and Subject Questionnaire.Manage IRB submissions and communications throughout the study duration.Record and track clinical trial studies in online government databases. ()Independently perform site qualification, study initiation, site training, interim monitoring and study close-out visits, and complete timely and accurate site visit reports.Manage study sites to ensure enrollment goals are met in accordance with study protocol and timelines.Maintain regular contact and communication with sites (investigators and other personnel) during the course of studies to ensure compliance with the protocol and to identify any issues (e.g., slow enrollment, training, excessive staff turnover, site compliance, etc.).Ensure studies are conducted in accordance with the company SOPs, FDA regulations, ICH Good Clinical Practice (GCP) guidelines and other applicable regulations.Monitor data -- remotely, on site, and via other approved modes with a focus on data integrity (completeness, accuracy and consistency) and patient safety.Ensure CRFs and other study documents are obtained from investigators within timelines.Request any necessary data clarification from investigators. Resolve any data queries/protocol deviations identified within a timely manner.Ensure AEs are recorded and reported accurately and timely as they arise.Create databases and perform accurate data entry within requested timelines.Prepare and maintain the study essential documents including sponsor and site specific regulatory documentation (binders).Develop and maintain study tracking tools and reporting metrics (on study milestones, site payments, subject payments, study data deliverables, etc.) to supervisory staff.Undertake other project related tasks, such as support of the Regulatory Department for submissions and annual updates.Consistently assess clinical research processes and systems for efficiency and compliance.Knowledge and experience of data management and statistical analysis a plus.Other duties as assigned. Education / Training:B.Sc. in the life sciences or allied health/medical related field, or equivalent experience.Two years of experience as a Clinical Research Associate, which includes independent on-site monitoring experience from site qualification and study start up through close out.Two through five years of experience in a clinical research environment, preferably in medical device and/or dermatology or aesthetic space, that includes hands-on site management for clinical trials.Knowledge of GCP guidelines, medical terminology and clinical trial processes required.Proficient in the use of Microsoft Office Applications (Word, Excel, PowerPoint, etc.) Other Requirements: Strong interpersonal and organizational skills.Excellent oral and written communication skills.Strong organizational skills with attention to details.Knowledge of applicable Quality System StandardsSelf-motivated, flexible, and independent thinker.Ability to work in a fast-paced/demanding environment.Problem solver, ability to prioritize and/or multi-taskCollaborative team memberMust be willing to work on-site at corporate headquarters (Monday through Friday).Travel up to 30 percent of the time.
08/31/2021
Full time
The Senior Clinical Research Associate reports to Senior Manager Clinical Research and is responsible for independently managing study activity from site selection and start-up to close out with adherence to regulations, maintaining data integrity and aligning deliverables with corporate goals. Serves as the principal contact person with study sites, for the organization and conduct of pre- and post-market clinical research studies. Collaborates with other staff in the research setting to help encourage best practices in regards to integrity in the study and accuracy and efficiency of data documentation and collection. Initiates and maintains liaison with investigators, site clinical coordinator(s), and regulatory and administrative personnel. Ensures the study is conducted according to GCP and all clinical study related regulations. Responsibilities and Duties:Participate in the development and preparation of study documents such as Protocol, Case Report Forms, Informed Consent, and Subject Questionnaire.Manage IRB submissions and communications throughout the study duration.Record and track clinical trial studies in online government databases. ()Independently perform site qualification, study initiation, site training, interim monitoring and study close-out visits, and complete timely and accurate site visit reports.Manage study sites to ensure enrollment goals are met in accordance with study protocol and timelines.Maintain regular contact and communication with sites (investigators and other personnel) during the course of studies to ensure compliance with the protocol and to identify any issues (e.g., slow enrollment, training, excessive staff turnover, site compliance, etc.).Ensure studies are conducted in accordance with the company SOPs, FDA regulations, ICH Good Clinical Practice (GCP) guidelines and other applicable regulations.Monitor data -- remotely, on site, and via other approved modes with a focus on data integrity (completeness, accuracy and consistency) and patient safety.Ensure CRFs and other study documents are obtained from investigators within timelines.Request any necessary data clarification from investigators. Resolve any data queries/protocol deviations identified within a timely manner.Ensure AEs are recorded and reported accurately and timely as they arise.Create databases and perform accurate data entry within requested timelines.Prepare and maintain the study essential documents including sponsor and site specific regulatory documentation (binders).Develop and maintain study tracking tools and reporting metrics (on study milestones, site payments, subject payments, study data deliverables, etc.) to supervisory staff.Undertake other project related tasks, such as support of the Regulatory Department for submissions and annual updates.Consistently assess clinical research processes and systems for efficiency and compliance.Knowledge and experience of data management and statistical analysis a plus.Other duties as assigned. Education / Training:B.Sc. in the life sciences or allied health/medical related field, or equivalent experience.Two years of experience as a Clinical Research Associate, which includes independent on-site monitoring experience from site qualification and study start up through close out.Two through five years of experience in a clinical research environment, preferably in medical device and/or dermatology or aesthetic space, that includes hands-on site management for clinical trials.Knowledge of GCP guidelines, medical terminology and clinical trial processes required.Proficient in the use of Microsoft Office Applications (Word, Excel, PowerPoint, etc.) Other Requirements: Strong interpersonal and organizational skills.Excellent oral and written communication skills.Strong organizational skills with attention to details.Knowledge of applicable Quality System StandardsSelf-motivated, flexible, and independent thinker.Ability to work in a fast-paced/demanding environment.Problem solver, ability to prioritize and/or multi-taskCollaborative team memberMust be willing to work on-site at corporate headquarters (Monday through Friday).Travel up to 30 percent of the time.
Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (9:30 am - 6:00 pm CST). It may be necessary, given the business need, to work occasional overtime. Our office is located at 2655 Warrensville Rd., Downers Grove, IL 65015. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. We offer 2 weeks of paid training. The hours during training will be 9:30 am - 6:00 pm Monday-Friday. Training will be conducted virtually from your home *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an email with information regarding next steps including any pre - employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: \ Primary Responsibilities: Take inbound and outbound calls from members for complex medical issues Connect consumers to a nurse Must have accurate documentation Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) 1+ years of taking inbound calls in a call center environment 1+ years of experience in health insurance or medical billing Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders Preferred Qualifications: 1+ years of experience working with ICD - 9 / 10 and CPT codes Professional experience in a clerical or administrative support related role Experience working with Microsoft Word (creating, editing, saving documents) and Microsoft Excel (creating, editing, saving spreadsheets) Knowledge of medical terminology Telecommuting Requirements: Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high - speed internet connection or leverage an existing high - speed internet service UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. Some of the steps we've taken to ensure employee well-being include: Transitioned our new hire training classes to be conducted virtually Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19 Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices Fully cover the COVID-19 healthcare costs for our employees Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home You can learn more about all we are doing to fight COVID-19 and support impacted communities at: Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Healthcare, health care, Managed Care, Enrollment, Eligibility, Medicare, Medicaid, Customer Service, Claims, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately
01/24/2021
Full time
Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (9:30 am - 6:00 pm CST). It may be necessary, given the business need, to work occasional overtime. Our office is located at 2655 Warrensville Rd., Downers Grove, IL 65015. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. We offer 2 weeks of paid training. The hours during training will be 9:30 am - 6:00 pm Monday-Friday. Training will be conducted virtually from your home *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an email with information regarding next steps including any pre - employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: \ Primary Responsibilities: Take inbound and outbound calls from members for complex medical issues Connect consumers to a nurse Must have accurate documentation Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) 1+ years of taking inbound calls in a call center environment 1+ years of experience in health insurance or medical billing Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders Preferred Qualifications: 1+ years of experience working with ICD - 9 / 10 and CPT codes Professional experience in a clerical or administrative support related role Experience working with Microsoft Word (creating, editing, saving documents) and Microsoft Excel (creating, editing, saving spreadsheets) Knowledge of medical terminology Telecommuting Requirements: Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high - speed internet connection or leverage an existing high - speed internet service UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. Some of the steps we've taken to ensure employee well-being include: Transitioned our new hire training classes to be conducted virtually Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19 Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices Fully cover the COVID-19 healthcare costs for our employees Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home You can learn more about all we are doing to fight COVID-19 and support impacted communities at: Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Healthcare, health care, Managed Care, Enrollment, Eligibility, Medicare, Medicaid, Customer Service, Claims, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately
Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (9:30 am - 6:00 pm CST). It may be necessary, given the business need, to work occasional overtime. Our office is located at 2655 Warrensville Rd., Downers Grove, IL 65015. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. We offer 2 weeks of paid training. The hours during training will be 9:30 am - 6:00 pm Monday-Friday. Training will be conducted virtually from your home *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an email with information regarding next steps including any pre - employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: \ Primary Responsibilities: Take inbound and outbound calls from members for complex medical issues Connect consumers to a nurse Must have accurate documentation Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) 1+ years of taking inbound calls in a call center environment 1+ years of experience in health insurance or medical billing Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders Preferred Qualifications: 1+ years of experience working with ICD - 9 / 10 and CPT codes Professional experience in a clerical or administrative support related role Experience working with Microsoft Word (creating, editing, saving documents) and Microsoft Excel (creating, editing, saving spreadsheets) Knowledge of medical terminology Telecommuting Requirements: Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high - speed internet connection or leverage an existing high - speed internet service UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. Some of the steps we've taken to ensure employee well-being include: Transitioned our new hire training classes to be conducted virtually Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19 Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices Fully cover the COVID-19 healthcare costs for our employees Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home You can learn more about all we are doing to fight COVID-19 and support impacted communities at: Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Healthcare, health care, Managed Care, Enrollment, Eligibility, Medicare, Medicaid, Customer Service, Claims, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately
01/24/2021
Full time
Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (9:30 am - 6:00 pm CST). It may be necessary, given the business need, to work occasional overtime. Our office is located at 2655 Warrensville Rd., Downers Grove, IL 65015. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. We offer 2 weeks of paid training. The hours during training will be 9:30 am - 6:00 pm Monday-Friday. Training will be conducted virtually from your home *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an email with information regarding next steps including any pre - employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: \ Primary Responsibilities: Take inbound and outbound calls from members for complex medical issues Connect consumers to a nurse Must have accurate documentation Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) 1+ years of taking inbound calls in a call center environment 1+ years of experience in health insurance or medical billing Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders Preferred Qualifications: 1+ years of experience working with ICD - 9 / 10 and CPT codes Professional experience in a clerical or administrative support related role Experience working with Microsoft Word (creating, editing, saving documents) and Microsoft Excel (creating, editing, saving spreadsheets) Knowledge of medical terminology Telecommuting Requirements: Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high - speed internet connection or leverage an existing high - speed internet service UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. Some of the steps we've taken to ensure employee well-being include: Transitioned our new hire training classes to be conducted virtually Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19 Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices Fully cover the COVID-19 healthcare costs for our employees Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home You can learn more about all we are doing to fight COVID-19 and support impacted communities at: Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Healthcare, health care, Managed Care, Enrollment, Eligibility, Medicare, Medicaid, Customer Service, Claims, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately
Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (9:30 am - 6:00 pm CST). It may be necessary, given the business need, to work occasional overtime. Our office is located at 2655 Warrensville Rd., Downers Grove, IL 65015. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. We offer 2 weeks of paid training. The hours during training will be 9:30 am - 6:00 pm Monday-Friday. Training will be conducted virtually from your home *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an email with information regarding next steps including any pre - employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: \ Primary Responsibilities: Take inbound and outbound calls from members for complex medical issues Connect consumers to a nurse Must have accurate documentation Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) 1+ years of taking inbound calls in a call center environment 1+ years of experience in health insurance or medical billing Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders Preferred Qualifications: 1+ years of experience working with ICD - 9 / 10 and CPT codes Professional experience in a clerical or administrative support related role Experience working with Microsoft Word (creating, editing, saving documents) and Microsoft Excel (creating, editing, saving spreadsheets) Knowledge of medical terminology Telecommuting Requirements: Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high - speed internet connection or leverage an existing high - speed internet service UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. Some of the steps we've taken to ensure employee well-being include: Transitioned our new hire training classes to be conducted virtually Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19 Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices Fully cover the COVID-19 healthcare costs for our employees Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home You can learn more about all we are doing to fight COVID-19 and support impacted communities at: Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Healthcare, health care, Managed Care, Enrollment, Eligibility, Medicare, Medicaid, Customer Service, Claims, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately
01/24/2021
Full time
Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (9:30 am - 6:00 pm CST). It may be necessary, given the business need, to work occasional overtime. Our office is located at 2655 Warrensville Rd., Downers Grove, IL 65015. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. We offer 2 weeks of paid training. The hours during training will be 9:30 am - 6:00 pm Monday-Friday. Training will be conducted virtually from your home *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an email with information regarding next steps including any pre - employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: \ Primary Responsibilities: Take inbound and outbound calls from members for complex medical issues Connect consumers to a nurse Must have accurate documentation Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) 1+ years of taking inbound calls in a call center environment 1+ years of experience in health insurance or medical billing Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders Preferred Qualifications: 1+ years of experience working with ICD - 9 / 10 and CPT codes Professional experience in a clerical or administrative support related role Experience working with Microsoft Word (creating, editing, saving documents) and Microsoft Excel (creating, editing, saving spreadsheets) Knowledge of medical terminology Telecommuting Requirements: Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high - speed internet connection or leverage an existing high - speed internet service UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. Some of the steps we've taken to ensure employee well-being include: Transitioned our new hire training classes to be conducted virtually Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19 Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices Fully cover the COVID-19 healthcare costs for our employees Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home You can learn more about all we are doing to fight COVID-19 and support impacted communities at: Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Healthcare, health care, Managed Care, Enrollment, Eligibility, Medicare, Medicaid, Customer Service, Claims, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately
Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (9:30 am - 6:00 pm CST). It may be necessary, given the business need, to work occasional overtime. Our office is located at 2655 Warrensville Rd., Downers Grove, IL 65015. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. We offer 2 weeks of paid training. The hours during training will be 9:30 am - 6:00 pm Monday-Friday. Training will be conducted virtually from your home *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an email with information regarding next steps including any pre - employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: \ Primary Responsibilities: Take inbound and outbound calls from members for complex medical issues Connect consumers to a nurse Must have accurate documentation Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) 1+ years of taking inbound calls in a call center environment 1+ years of experience in health insurance or medical billing Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders Preferred Qualifications: 1+ years of experience working with ICD - 9 / 10 and CPT codes Professional experience in a clerical or administrative support related role Experience working with Microsoft Word (creating, editing, saving documents) and Microsoft Excel (creating, editing, saving spreadsheets) Knowledge of medical terminology Telecommuting Requirements: Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high - speed internet connection or leverage an existing high - speed internet service UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. Some of the steps we've taken to ensure employee well-being include: Transitioned our new hire training classes to be conducted virtually Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19 Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices Fully cover the COVID-19 healthcare costs for our employees Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home You can learn more about all we are doing to fight COVID-19 and support impacted communities at: Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Healthcare, health care, Managed Care, Enrollment, Eligibility, Medicare, Medicaid, Customer Service, Claims, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately
01/24/2021
Full time
Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (9:30 am - 6:00 pm CST). It may be necessary, given the business need, to work occasional overtime. Our office is located at 2655 Warrensville Rd., Downers Grove, IL 65015. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. We offer 2 weeks of paid training. The hours during training will be 9:30 am - 6:00 pm Monday-Friday. Training will be conducted virtually from your home *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an email with information regarding next steps including any pre - employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: \ Primary Responsibilities: Take inbound and outbound calls from members for complex medical issues Connect consumers to a nurse Must have accurate documentation Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) 1+ years of taking inbound calls in a call center environment 1+ years of experience in health insurance or medical billing Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders Preferred Qualifications: 1+ years of experience working with ICD - 9 / 10 and CPT codes Professional experience in a clerical or administrative support related role Experience working with Microsoft Word (creating, editing, saving documents) and Microsoft Excel (creating, editing, saving spreadsheets) Knowledge of medical terminology Telecommuting Requirements: Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high - speed internet connection or leverage an existing high - speed internet service UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. Some of the steps we've taken to ensure employee well-being include: Transitioned our new hire training classes to be conducted virtually Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19 Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices Fully cover the COVID-19 healthcare costs for our employees Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home You can learn more about all we are doing to fight COVID-19 and support impacted communities at: Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Healthcare, health care, Managed Care, Enrollment, Eligibility, Medicare, Medicaid, Customer Service, Claims, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately
Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (9:30 am - 6:00 pm CST). It may be necessary, given the business need, to work occasional overtime. Our office is located at 2655 Warrensville Rd., Downers Grove, IL 65015. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. We offer 2 weeks of paid training. The hours during training will be 9:30 am - 6:00 pm Monday-Friday. Training will be conducted virtually from your home *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an email with information regarding next steps including any pre - employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: \ Primary Responsibilities: Take inbound and outbound calls from members for complex medical issues Connect consumers to a nurse Must have accurate documentation Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) 1+ years of taking inbound calls in a call center environment 1+ years of experience in health insurance or medical billing Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders Preferred Qualifications: 1+ years of experience working with ICD - 9 / 10 and CPT codes Professional experience in a clerical or administrative support related role Experience working with Microsoft Word (creating, editing, saving documents) and Microsoft Excel (creating, editing, saving spreadsheets) Knowledge of medical terminology Telecommuting Requirements: Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high - speed internet connection or leverage an existing high - speed internet service UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. Some of the steps we've taken to ensure employee well-being include: Transitioned our new hire training classes to be conducted virtually Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19 Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices Fully cover the COVID-19 healthcare costs for our employees Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home You can learn more about all we are doing to fight COVID-19 and support impacted communities at: Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Healthcare, health care, Managed Care, Enrollment, Eligibility, Medicare, Medicaid, Customer Service, Claims, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately
01/24/2021
Full time
Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (9:30 am - 6:00 pm CST). It may be necessary, given the business need, to work occasional overtime. Our office is located at 2655 Warrensville Rd., Downers Grove, IL 65015. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. We offer 2 weeks of paid training. The hours during training will be 9:30 am - 6:00 pm Monday-Friday. Training will be conducted virtually from your home *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an email with information regarding next steps including any pre - employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: \ Primary Responsibilities: Take inbound and outbound calls from members for complex medical issues Connect consumers to a nurse Must have accurate documentation Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) 1+ years of taking inbound calls in a call center environment 1+ years of experience in health insurance or medical billing Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders Preferred Qualifications: 1+ years of experience working with ICD - 9 / 10 and CPT codes Professional experience in a clerical or administrative support related role Experience working with Microsoft Word (creating, editing, saving documents) and Microsoft Excel (creating, editing, saving spreadsheets) Knowledge of medical terminology Telecommuting Requirements: Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high - speed internet connection or leverage an existing high - speed internet service UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. Some of the steps we've taken to ensure employee well-being include: Transitioned our new hire training classes to be conducted virtually Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19 Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices Fully cover the COVID-19 healthcare costs for our employees Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home You can learn more about all we are doing to fight COVID-19 and support impacted communities at: Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Healthcare, health care, Managed Care, Enrollment, Eligibility, Medicare, Medicaid, Customer Service, Claims, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately