Position: Systems Analyst Location: Atlanta, GA Duration: 3+ months Onsite Job Summary: Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware surplus. Must be organized, capable of managing time wisely, and proficient, while supporting staff members by answering helpdesk phone calls, work internal helpdesk tickets submitted by staff members on daily basis, communicate with staff and complete helpdesk tickets in a timely manner. Responsible for managing, troubleshooting, licensing, updating hardware and software assets on local machines. This position will provide field support to include, but not limited to: Onsite troubleshooting through diagnostic techniques and pertinent questions and assist in the development and writing of technical documentation manuals. Must have great customer service and problem-solving skills. Must be able to pass an MVR for the purpose of driving a DCBOH vehicle to perform the essential functions of the position and to support remote centres.
04/27/2024
Full time
Position: Systems Analyst Location: Atlanta, GA Duration: 3+ months Onsite Job Summary: Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware surplus. Must be organized, capable of managing time wisely, and proficient, while supporting staff members by answering helpdesk phone calls, work internal helpdesk tickets submitted by staff members on daily basis, communicate with staff and complete helpdesk tickets in a timely manner. Responsible for managing, troubleshooting, licensing, updating hardware and software assets on local machines. This position will provide field support to include, but not limited to: Onsite troubleshooting through diagnostic techniques and pertinent questions and assist in the development and writing of technical documentation manuals. Must have great customer service and problem-solving skills. Must be able to pass an MVR for the purpose of driving a DCBOH vehicle to perform the essential functions of the position and to support remote centres.
Who We Are:Ongoing threats to national security require timely intelligence data, including signal intelligence obtained through electronic surveillance. Since the 1940s, SwRI has supported and friendly foreign governments, as well as commercial clients.Objectives of this Role:Assist the team to
04/26/2024
Full time
Who We Are:Ongoing threats to national security require timely intelligence data, including signal intelligence obtained through electronic surveillance. Since the 1940s, SwRI has supported and friendly foreign governments, as well as commercial clients.Objectives of this Role:Assist the team to
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500 company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report . 1 Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating. In 2022, Edward Jones invested $1 billion in technology infrastructure, digital initiatives, and virtual business enablement tools. We are currently in the test-and-learn phase and are looking for talented, motivated professionals, which want to be part of this transformational journey. Cloud-based architecture and modern technical capabilities will enable us to grow our impact while providing the best client experience possible. You may be surprised to know that Edward Jones employs thousands of technical resources - all focused on creating world-class experiences for our clients and branch offices. If you have considered Edward Jones in the past, it is time to take another look. We are embracing a modern, cloud-based architecture and are looking for exceptional individuals that want to be a part of that future. About The Team Resolve end-user issues escalated from first-level associates or other departments through phone, email, and ticket inquiries according to stated operating level objectives. Topics include; but are not limited to; branch, home office, vendor hardware, network configurations, and software. What You'LL do Analyze user impact as a result of changes in hardware, software, and network configurations and provide information to drive service improvements Identify and drive necessary knowledge-based changes. Provide feedback to first-level associates in order to improve the quality of service the Helpdesk provides. Responsible for some holiday coverage as a regular function of the department. Provide off-hours support in rotation with other team members. Supports the hardware and software infrastructure in the branch and home office environments in a way that ensures continued functionality What You'll Need Bachelor's degree preferred Minimum of 2+ years of experience in a technical support environment Working knowledge of branch router, switch, and UPS configuration, maintenance, support, and troubleshooting. Basic knowledge of tools and technologies to monitor and diagnose branch connectivity. Proficiency with Windows and MacOS Proficiency with networking and networking concepts Proficiency with Office 365 software and terminology Proficiency with mobile devices such as IOS and Androids Experience working with Remote technology, Physical Hardware, Printers Laptops / Desktops General Peripherals " Internally the position is posted as Support Analyst " Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with a preference for Tuesday through Thursday. At Edward Jones, w e are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate: Salary: $52080 - $85880 Category: Headquarters
04/21/2024
Full time
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500 company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report . 1 Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating. In 2022, Edward Jones invested $1 billion in technology infrastructure, digital initiatives, and virtual business enablement tools. We are currently in the test-and-learn phase and are looking for talented, motivated professionals, which want to be part of this transformational journey. Cloud-based architecture and modern technical capabilities will enable us to grow our impact while providing the best client experience possible. You may be surprised to know that Edward Jones employs thousands of technical resources - all focused on creating world-class experiences for our clients and branch offices. If you have considered Edward Jones in the past, it is time to take another look. We are embracing a modern, cloud-based architecture and are looking for exceptional individuals that want to be a part of that future. About The Team Resolve end-user issues escalated from first-level associates or other departments through phone, email, and ticket inquiries according to stated operating level objectives. Topics include; but are not limited to; branch, home office, vendor hardware, network configurations, and software. What You'LL do Analyze user impact as a result of changes in hardware, software, and network configurations and provide information to drive service improvements Identify and drive necessary knowledge-based changes. Provide feedback to first-level associates in order to improve the quality of service the Helpdesk provides. Responsible for some holiday coverage as a regular function of the department. Provide off-hours support in rotation with other team members. Supports the hardware and software infrastructure in the branch and home office environments in a way that ensures continued functionality What You'll Need Bachelor's degree preferred Minimum of 2+ years of experience in a technical support environment Working knowledge of branch router, switch, and UPS configuration, maintenance, support, and troubleshooting. Basic knowledge of tools and technologies to monitor and diagnose branch connectivity. Proficiency with Windows and MacOS Proficiency with networking and networking concepts Proficiency with Office 365 software and terminology Proficiency with mobile devices such as IOS and Androids Experience working with Remote technology, Physical Hardware, Printers Laptops / Desktops General Peripherals " Internally the position is posted as Support Analyst " Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with a preference for Tuesday through Thursday. At Edward Jones, w e are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate: Salary: $52080 - $85880 Category: Headquarters
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500 company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report . 1 Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating. In 2022, Edward Jones invested $1 billion in technology infrastructure, digital initiatives, and virtual business enablement tools. We are currently in the test-and-learn phase and are looking for talented, motivated professionals, which want to be part of this transformational journey. Cloud-based architecture and modern technical capabilities will enable us to grow our impact while providing the best client experience possible. You may be surprised to know that Edward Jones employs thousands of technical resources - all focused on creating world-class experiences for our clients and branch offices. If you have considered Edward Jones in the past, it is time to take another look. We are embracing a modern, cloud-based architecture and are looking for exceptional individuals that want to be a part of that future. About The Team Resolve end-user issues escalated from first-level associates or other departments through phone, email, and ticket inquiries according to stated operating level objectives. Topics include; but are not limited to; branch, home office, vendor hardware, network configurations, and software. What You'LL do Analyze user impact as a result of changes in hardware, software, and network configurations and provide information to drive service improvements Identify and drive necessary knowledge-based changes. Provide feedback to first-level associates in order to improve the quality of service the Helpdesk provides. Responsible for some holiday coverage as a regular function of the department. Provide off-hours support in rotation with other team members. Supports the hardware and software infrastructure in the branch and home office environments in a way that ensures continued functionality What You'll Need Bachelor's degree preferred Minimum of 2+ years of experience in a technical support environment Working knowledge of branch router, switch, and UPS configuration, maintenance, support, and troubleshooting. Basic knowledge of tools and technologies to monitor and diagnose branch connectivity. Proficiency with Windows and MacOS Proficiency with networking and networking concepts Proficiency with Office 365 software and terminology Proficiency with mobile devices such as IOS and Androids Experience working with Remote technology, Physical Hardware, Printers Laptops / Desktops General Peripherals " Internally the position is posted as Support Analyst " Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with a preference for Tuesday through Thursday. At Edward Jones, w e are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate: Salary: $52080 - $85880 Category: Headquarters
04/21/2024
Full time
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500 company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report . 1 Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating. In 2022, Edward Jones invested $1 billion in technology infrastructure, digital initiatives, and virtual business enablement tools. We are currently in the test-and-learn phase and are looking for talented, motivated professionals, which want to be part of this transformational journey. Cloud-based architecture and modern technical capabilities will enable us to grow our impact while providing the best client experience possible. You may be surprised to know that Edward Jones employs thousands of technical resources - all focused on creating world-class experiences for our clients and branch offices. If you have considered Edward Jones in the past, it is time to take another look. We are embracing a modern, cloud-based architecture and are looking for exceptional individuals that want to be a part of that future. About The Team Resolve end-user issues escalated from first-level associates or other departments through phone, email, and ticket inquiries according to stated operating level objectives. Topics include; but are not limited to; branch, home office, vendor hardware, network configurations, and software. What You'LL do Analyze user impact as a result of changes in hardware, software, and network configurations and provide information to drive service improvements Identify and drive necessary knowledge-based changes. Provide feedback to first-level associates in order to improve the quality of service the Helpdesk provides. Responsible for some holiday coverage as a regular function of the department. Provide off-hours support in rotation with other team members. Supports the hardware and software infrastructure in the branch and home office environments in a way that ensures continued functionality What You'll Need Bachelor's degree preferred Minimum of 2+ years of experience in a technical support environment Working knowledge of branch router, switch, and UPS configuration, maintenance, support, and troubleshooting. Basic knowledge of tools and technologies to monitor and diagnose branch connectivity. Proficiency with Windows and MacOS Proficiency with networking and networking concepts Proficiency with Office 365 software and terminology Proficiency with mobile devices such as IOS and Androids Experience working with Remote technology, Physical Hardware, Printers Laptops / Desktops General Peripherals " Internally the position is posted as Support Analyst " Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with a preference for Tuesday through Thursday. At Edward Jones, w e are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate: Salary: $52080 - $85880 Category: Headquarters
Compensation depends on experience but is typically $44-55K. THIS ROLE IS FULLY ONSITE IN CLEVELAND, OH REQUIRED SHIFT IS 11 AM TO 8 PM WITH FLEX AS NEEDED (GIVE OR TAKE 1 HOUR) FOR BUSINESS NEEDS. KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Helpdesk / Desktop Support Technician: MS 365, Azure AD / AD, ITIL V3 or other ITSM frameworks Main Purpose: The Service Analyst is an IT support professional with technical capability to help resolve colleagues IT related issues via email, phone, remote access or in person. To work with toolsets such as our IT's service desk and other IT management applications ensuring information entered is accurate and of high quality. To assist and support colleagues in the IT Services Team to deliver a highly effective, premium customer service. Core Accountabilities: Processing support ticket (Incidents and Service Requests) through their lifecycle Resolving access related problems such as password, account lockouts etc Assisting with, planning, and undertaking scheduled maintenance and upgrades governed by Change Control (Change Enablement) Setting up accounts for staff and approved contractors in accordance with documented security protocols, ensuring that they know how to log in Administer Microsoft 365 access; create, edit and delete accounts including privilege users; investigate and troubleshoot faults reported. Support the company end user device estate, including troubleshooting issues as well as managing security patching and updates as well as proactive maintenance in line with company processes. Respond to, investigate, diagnose, and resolve local and remote colleagues' software issues raised on ServiceDesk+ Liaising, supervising and assisting visiting engineering and technical staff. Progressing colleagues' Service Requests, according to the guidelines and protocols Maintaining records for software licenses, consumables, and other supplies Contributing to the development and the implementation of Service Management processes and other continuous Improvement activities alongside the management team Manage Change Request and Transition related tasks though the lifecycle for the IT department and external suppliers according to guidance and protocols. Entry, maintenance and administration of "CMDB' type data (eg Hardware Asset related data) Assist in the creation and production of service reports. Provide support to IT Services leads and undertake activities as directed. Key Outputs/Results: Demonstrate part in the high performing operation of the IT ServiceDesk + function. Work with internal and external resolution teams to resolve Incidents and Service requests within agreed SLAs. Ensuring Communication to colleagues via the Service Desk tool is clear and well presented. Contributing to root case analysis, validation of data accuracy and reducing discrepancies Accurate records of various IT assets onsite and for users registered to that site. Answer queries and questions from the business and IT management and responding to any escalations ensuring service continuity. Work with Change Management and other IT suppliers to ensure the effective delivery of changes. Support IT Service management in any supplier management activities Provide the effective communication and work patterns to ensure collaborative and efficient working with other Service Analyst(s) onsite Key Relationships: Member of the UK and USA based IT Service Support Analyst team Business process "Super Users' and business operational managers Internal IT Service and project delivery teams External 3rd party supplier support teams and supplier managers IT Leadership Team members
04/20/2024
Full time
Compensation depends on experience but is typically $44-55K. THIS ROLE IS FULLY ONSITE IN CLEVELAND, OH REQUIRED SHIFT IS 11 AM TO 8 PM WITH FLEX AS NEEDED (GIVE OR TAKE 1 HOUR) FOR BUSINESS NEEDS. KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Helpdesk / Desktop Support Technician: MS 365, Azure AD / AD, ITIL V3 or other ITSM frameworks Main Purpose: The Service Analyst is an IT support professional with technical capability to help resolve colleagues IT related issues via email, phone, remote access or in person. To work with toolsets such as our IT's service desk and other IT management applications ensuring information entered is accurate and of high quality. To assist and support colleagues in the IT Services Team to deliver a highly effective, premium customer service. Core Accountabilities: Processing support ticket (Incidents and Service Requests) through their lifecycle Resolving access related problems such as password, account lockouts etc Assisting with, planning, and undertaking scheduled maintenance and upgrades governed by Change Control (Change Enablement) Setting up accounts for staff and approved contractors in accordance with documented security protocols, ensuring that they know how to log in Administer Microsoft 365 access; create, edit and delete accounts including privilege users; investigate and troubleshoot faults reported. Support the company end user device estate, including troubleshooting issues as well as managing security patching and updates as well as proactive maintenance in line with company processes. Respond to, investigate, diagnose, and resolve local and remote colleagues' software issues raised on ServiceDesk+ Liaising, supervising and assisting visiting engineering and technical staff. Progressing colleagues' Service Requests, according to the guidelines and protocols Maintaining records for software licenses, consumables, and other supplies Contributing to the development and the implementation of Service Management processes and other continuous Improvement activities alongside the management team Manage Change Request and Transition related tasks though the lifecycle for the IT department and external suppliers according to guidance and protocols. Entry, maintenance and administration of "CMDB' type data (eg Hardware Asset related data) Assist in the creation and production of service reports. Provide support to IT Services leads and undertake activities as directed. Key Outputs/Results: Demonstrate part in the high performing operation of the IT ServiceDesk + function. Work with internal and external resolution teams to resolve Incidents and Service requests within agreed SLAs. Ensuring Communication to colleagues via the Service Desk tool is clear and well presented. Contributing to root case analysis, validation of data accuracy and reducing discrepancies Accurate records of various IT assets onsite and for users registered to that site. Answer queries and questions from the business and IT management and responding to any escalations ensuring service continuity. Work with Change Management and other IT suppliers to ensure the effective delivery of changes. Support IT Service management in any supplier management activities Provide the effective communication and work patterns to ensure collaborative and efficient working with other Service Analyst(s) onsite Key Relationships: Member of the UK and USA based IT Service Support Analyst team Business process "Super Users' and business operational managers Internal IT Service and project delivery teams External 3rd party supplier support teams and supplier managers IT Leadership Team members
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the e X cell team. Our client has a brand new opportunity for a qualified Telecom Analyst to join their team onsite in Milford, MA. Duties and Responsibilities: Replacing desktop and wall mounted phones Attaching wall mounting plates to hang phones Setting up accounts in RingCentral software Creating Teams accounts to integrate soft phones on to desktops Completing site surveys to verify Jack placements, numbers, and wiring completion Logging site survey information onto building maps and spreadsheets Uninstalling old phones and collecting them Responding to tickets to assist end users with phone integration configuration into Team - 10% Skills and Qualifications: Must have Helpdesk experience Experience with RingCentral (will provide training if no experience available Experience with Avaya is a plus Teams knowledge Must be able to lift up to 50 lbs. Must have the ability to walk long distances throughout the day Full COVID-19 vaccination may be required. We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. e X cell Supports Equal Employment Opportunity e X cell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .
04/18/2024
Full time
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the e X cell team. Our client has a brand new opportunity for a qualified Telecom Analyst to join their team onsite in Milford, MA. Duties and Responsibilities: Replacing desktop and wall mounted phones Attaching wall mounting plates to hang phones Setting up accounts in RingCentral software Creating Teams accounts to integrate soft phones on to desktops Completing site surveys to verify Jack placements, numbers, and wiring completion Logging site survey information onto building maps and spreadsheets Uninstalling old phones and collecting them Responding to tickets to assist end users with phone integration configuration into Team - 10% Skills and Qualifications: Must have Helpdesk experience Experience with RingCentral (will provide training if no experience available Experience with Avaya is a plus Teams knowledge Must be able to lift up to 50 lbs. Must have the ability to walk long distances throughout the day Full COVID-19 vaccination may be required. We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. e X cell Supports Equal Employment Opportunity e X cell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .
job summary: 1. L1 /L2 Service Desk experience/understanding (ITSM/ITIL Methodologies - Knowledge, Incident & Change management critical) 2. Service Transition / Readiness/ IT Integration experience 3. Gap analysis Bonus: Clinical support Experience/New technology adoption/Technical Project Management Integration, Engagement, Customer Service, Support, Positive Attitue. location: HARTFORD, Connecticut job type: Contract work hours: 8am to 4pm education: No Degree Required responsibilities: 1. L1 /L2 Service Desk experience/understanding (ITSM/ITIL Methodologies - Knowledge, Incident & Change management critical) 2. Service Transition / Readiness/ IT Integration experience 3. Gap analysis Bonus: Clinical support Experience/New technology adoption/Technical Project Management qualifications: Experience level: Education: No Degree Required skills: Helpdesk ITIL For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. - provided by Dice
11/10/2021
Full time
job summary: 1. L1 /L2 Service Desk experience/understanding (ITSM/ITIL Methodologies - Knowledge, Incident & Change management critical) 2. Service Transition / Readiness/ IT Integration experience 3. Gap analysis Bonus: Clinical support Experience/New technology adoption/Technical Project Management Integration, Engagement, Customer Service, Support, Positive Attitue. location: HARTFORD, Connecticut job type: Contract work hours: 8am to 4pm education: No Degree Required responsibilities: 1. L1 /L2 Service Desk experience/understanding (ITSM/ITIL Methodologies - Knowledge, Incident & Change management critical) 2. Service Transition / Readiness/ IT Integration experience 3. Gap analysis Bonus: Clinical support Experience/New technology adoption/Technical Project Management qualifications: Experience level: Education: No Degree Required skills: Helpdesk ITIL For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. - provided by Dice
Overview: Our client, a global leader in development and manufacturing of Medical devices & Treatments for Chronic diseases / Respiratory disorders / Sleep-disordered breathing, seeks an accomplished IT / Helpdesk Customer Support Analyst . *** Candidate must be authorized to work in USA without requiring sponsorship *** ************************************************************************************************************************ *** Location: Bedford, NH 03110 *** Duration: 6 months, temp to hire Notes : Interview process: (A) HireVue, (B) Zoom-30 minutes with HM, (C) 45 minute two person panel interview Description : Individuals who are successful in this role have a passion for helping others and a heart to serve. Be part of a supportive and fun team; contributing to team goals and celebrating success as a team. Be trained in and have the tools you need to succeed; utilize Salesforce case management software to document customer information and reported issues, knowledge base, user guides and other internal resources to resolve application and technical issues. Provide front line support to customers via chat, phone, Community, and email, identifying root causes of an issue as well as solutions. Learn how to perform basic and advanced troubleshooting including problem replication to identify/verify underlying cause of customer reported problems. Utilize your experience and analytical skills, have strong attention to detail and an urgency to follow through. Have support when you need help; escalate cases to second tier analyst according to defined support processes. Have a variety of responsibilities to learn and grow from, performing tasks such as maintenance and improvement of knowledge base, regression QA testing, webinars, and mentoring. Demonstrate proactive communication to customers after identifying common issues reported to support. Have an opportunity to earn more along the way by participating in after hour on call rotation. Receive specialized product and industry training specific to one of our product teams focused on one of these areas: clinical, financial, or technical. Qualifications : Bachelor s degree OR equivalent experience. One to two years experience working with personal computers. Knowledge of software support methodologies and/or the post-acute healthcare industry is preferred, but not required. Excellent customer service skills. Good problem-solving and prioritization abilities. Excellent verbal and written communication skills. Ability to work in a team environment. Ability to multi-task. ************************************************************************************************************************ I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. Satwinder Sat Singh Lead Technical Recruiter Company Overview: Suna provides consulting, temporary staffing and payrolling services to Fortune 500 companies nationally. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Suna because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws. - provided by Dice
09/06/2021
Full time
Overview: Our client, a global leader in development and manufacturing of Medical devices & Treatments for Chronic diseases / Respiratory disorders / Sleep-disordered breathing, seeks an accomplished IT / Helpdesk Customer Support Analyst . *** Candidate must be authorized to work in USA without requiring sponsorship *** ************************************************************************************************************************ *** Location: Bedford, NH 03110 *** Duration: 6 months, temp to hire Notes : Interview process: (A) HireVue, (B) Zoom-30 minutes with HM, (C) 45 minute two person panel interview Description : Individuals who are successful in this role have a passion for helping others and a heart to serve. Be part of a supportive and fun team; contributing to team goals and celebrating success as a team. Be trained in and have the tools you need to succeed; utilize Salesforce case management software to document customer information and reported issues, knowledge base, user guides and other internal resources to resolve application and technical issues. Provide front line support to customers via chat, phone, Community, and email, identifying root causes of an issue as well as solutions. Learn how to perform basic and advanced troubleshooting including problem replication to identify/verify underlying cause of customer reported problems. Utilize your experience and analytical skills, have strong attention to detail and an urgency to follow through. Have support when you need help; escalate cases to second tier analyst according to defined support processes. Have a variety of responsibilities to learn and grow from, performing tasks such as maintenance and improvement of knowledge base, regression QA testing, webinars, and mentoring. Demonstrate proactive communication to customers after identifying common issues reported to support. Have an opportunity to earn more along the way by participating in after hour on call rotation. Receive specialized product and industry training specific to one of our product teams focused on one of these areas: clinical, financial, or technical. Qualifications : Bachelor s degree OR equivalent experience. One to two years experience working with personal computers. Knowledge of software support methodologies and/or the post-acute healthcare industry is preferred, but not required. Excellent customer service skills. Good problem-solving and prioritization abilities. Excellent verbal and written communication skills. Ability to work in a team environment. Ability to multi-task. ************************************************************************************************************************ I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. Satwinder Sat Singh Lead Technical Recruiter Company Overview: Suna provides consulting, temporary staffing and payrolling services to Fortune 500 companies nationally. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Suna because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws. - provided by Dice
RESPONSIBILITIES: Kforce has a client in search of a Senior Business Systems Analyst in Durham, NC. Summary: This position will be part of the IT Operations team responsible for Helpdesk services and the acquisition, configuration, operation, and maintenance of client's personal computers, peripherals, printers and mobile devices at (9) different client locations and home offices. The role also includes system administration support for client backups, endpoint protection and encryption applications. This position includes support of day-to-day operational tasks as well as project support and project management. Duties: Audio/Video in conference rooms Hardware/software support Manage replacements of Hardware and software (Procurement) Work with established/approved vendors to order things that are requested by the teams Support mobile phones, printers, etc. Supporting Globally but mostly the region On call duties on a rotating basis Job Requirements: REQUIREMENTS: Bachelor's degree in Information Technology or related discipline, or relevant work experience and MCSE or A+ Certification 5 years of experience administering a networked Windows environment supporting 100+ PCs PC lab management (inventory, organization, and logistics) PC imaging, deployment, and user data migration End-user support of Dell and Lenovo PCs (hardware and software), mobile devices, file and print services, and HP printers Microsoft Windows operating systems and Microsoft Office support Procurement of PC, peripherals, and software Data analysis and reporting using Microsoft Excel and/or MS Access Microsoft Windows 8/10, Microsoft Office 2013/2016, and modern browsers Solid understanding of TCP/IP and PC networking Solid technical and interpersonal skills are required Candidate must be a team player who is able to interface and communicate effectively with end-users, peers and management McAfee Endpoint Security a plus Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
01/27/2021
Full time
RESPONSIBILITIES: Kforce has a client in search of a Senior Business Systems Analyst in Durham, NC. Summary: This position will be part of the IT Operations team responsible for Helpdesk services and the acquisition, configuration, operation, and maintenance of client's personal computers, peripherals, printers and mobile devices at (9) different client locations and home offices. The role also includes system administration support for client backups, endpoint protection and encryption applications. This position includes support of day-to-day operational tasks as well as project support and project management. Duties: Audio/Video in conference rooms Hardware/software support Manage replacements of Hardware and software (Procurement) Work with established/approved vendors to order things that are requested by the teams Support mobile phones, printers, etc. Supporting Globally but mostly the region On call duties on a rotating basis Job Requirements: REQUIREMENTS: Bachelor's degree in Information Technology or related discipline, or relevant work experience and MCSE or A+ Certification 5 years of experience administering a networked Windows environment supporting 100+ PCs PC lab management (inventory, organization, and logistics) PC imaging, deployment, and user data migration End-user support of Dell and Lenovo PCs (hardware and software), mobile devices, file and print services, and HP printers Microsoft Windows operating systems and Microsoft Office support Procurement of PC, peripherals, and software Data analysis and reporting using Microsoft Excel and/or MS Access Microsoft Windows 8/10, Microsoft Office 2013/2016, and modern browsers Solid understanding of TCP/IP and PC networking Solid technical and interpersonal skills are required Candidate must be a team player who is able to interface and communicate effectively with end-users, peers and management McAfee Endpoint Security a plus Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Insight Enterprises, Inc.
Philadelphia, Pennsylvania
Requisition Number: 78806 Position Overview Insight is searching for independent and driven IT Services Technicians with strong communication skills to provide support in our West Chester location. The IT Services Technician is responsible for support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution, and customer status updates. As the IT Support Specialist, you are the front line in support for Insight Customers and will provide assistance via phone, email, and chat. If you have a passion for technology and a spirit of service, this a great place for you. Insight values employees who want to grow within the organization. Essential Functions of the Job: Effectively manage issues through multiple forms of inbound requests including calls, e-mails, chat, web forms, or client tracking/ticketing databases. Instruct end-users in the appropriate use of equipment, software, and/or reference materials. Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols. Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals. Work closely with other team members to identify and suggest resolutions and improvements. Minimum Requirements Two-year Associate Degree (field related) or equivalent experience preferred. One-year helpdesk experience in a corporate environment preferred. Microsoft Technology Associate (MTA), A+, Network +, preferred. Must have excellent customer service and interpersonal communication skills. Flexibility with work schedule. Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows XP & Windows 7 Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment. Excellent customer service skills and strong telephone skills Strong written and verbal skills as well as problem solving skills Must be able to work independently and as part of a team The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here . Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com. Founded in 1988 in Tempe, Arizona 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe $9.2 billion in revenue in 2018* Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business) Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance * Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018 Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com . Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: West Chester || Pennsylvania (US-PA) || United States (US) || None || None || US - Philadelphia, PA ||
01/22/2021
Full time
Requisition Number: 78806 Position Overview Insight is searching for independent and driven IT Services Technicians with strong communication skills to provide support in our West Chester location. The IT Services Technician is responsible for support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution, and customer status updates. As the IT Support Specialist, you are the front line in support for Insight Customers and will provide assistance via phone, email, and chat. If you have a passion for technology and a spirit of service, this a great place for you. Insight values employees who want to grow within the organization. Essential Functions of the Job: Effectively manage issues through multiple forms of inbound requests including calls, e-mails, chat, web forms, or client tracking/ticketing databases. Instruct end-users in the appropriate use of equipment, software, and/or reference materials. Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols. Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals. Work closely with other team members to identify and suggest resolutions and improvements. Minimum Requirements Two-year Associate Degree (field related) or equivalent experience preferred. One-year helpdesk experience in a corporate environment preferred. Microsoft Technology Associate (MTA), A+, Network +, preferred. Must have excellent customer service and interpersonal communication skills. Flexibility with work schedule. Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows XP & Windows 7 Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment. Excellent customer service skills and strong telephone skills Strong written and verbal skills as well as problem solving skills Must be able to work independently and as part of a team The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here . Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com. Founded in 1988 in Tempe, Arizona 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe $9.2 billion in revenue in 2018* Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business) Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance * Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018 Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com . Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: West Chester || Pennsylvania (US-PA) || United States (US) || None || None || US - Philadelphia, PA ||
ERP Sr. Systems Analyst - PLEX RESPONSIBILITIES: Implements computer system by defining and analyzing system problems and user requirements; designing and testing standards and solutions. Manage workshops and training with Business users Defines application problem by conferring with clients/users; evaluating procedures and processes. Provide functional specifications and configuration solutions in PLEX ERP Review detailed design specifications, test plans and user documentation for functional and technical completeness; Validates results by testing programs or coordinating testing with users. Ensures operation by training business key user and end users; providing support. Involved in resolving PLEX ERP issues raised via the helpdesk Maintain the application innovatory and change control process globally for Business unit application portfolio Project scoping, Estimation of efforts and budgeting Project Management wherever nominated as Project Manager Work in close integration with the other Application team members to ensure the integration of any adjustments or new solutions. Document process, configuration, and user instructions Support existing solutions Identify root cause for recurring issues, make proposal and actions to eliminate them Disciplined approach and commitment to delivering on Service Level Agreements (SLAs) - Focused on exceeding customer expectations Willingness to adhere to a standard, global template and maintain the consistency of the global process model Ability to adapt communication according to the audience: from pure business to 100% technical and vice versa Ability to travel approximately 25-35% EDUCATION : Bachelor's Degree preferred General Management, Computer Sciences, Mathematics or Economics Good written and verbal English communication skill SKILLS & EXPERIENCE: Minimum +5 years plex ERP experience with one full project cycle implementation experience Have strong understanding of integration of all modules PLEX ERP Experience working with a multiple and formal change control process Excellent communication skills - written and verbal Project Management Skills Analytical and Presentation skills Proficient in use of Microsoft Word, Excel, and Outlook. Experience working at a manufacturing industry Interested candidates, please contact Brian at or - provided by Dice
09/29/2020
Full time
ERP Sr. Systems Analyst - PLEX RESPONSIBILITIES: Implements computer system by defining and analyzing system problems and user requirements; designing and testing standards and solutions. Manage workshops and training with Business users Defines application problem by conferring with clients/users; evaluating procedures and processes. Provide functional specifications and configuration solutions in PLEX ERP Review detailed design specifications, test plans and user documentation for functional and technical completeness; Validates results by testing programs or coordinating testing with users. Ensures operation by training business key user and end users; providing support. Involved in resolving PLEX ERP issues raised via the helpdesk Maintain the application innovatory and change control process globally for Business unit application portfolio Project scoping, Estimation of efforts and budgeting Project Management wherever nominated as Project Manager Work in close integration with the other Application team members to ensure the integration of any adjustments or new solutions. Document process, configuration, and user instructions Support existing solutions Identify root cause for recurring issues, make proposal and actions to eliminate them Disciplined approach and commitment to delivering on Service Level Agreements (SLAs) - Focused on exceeding customer expectations Willingness to adhere to a standard, global template and maintain the consistency of the global process model Ability to adapt communication according to the audience: from pure business to 100% technical and vice versa Ability to travel approximately 25-35% EDUCATION : Bachelor's Degree preferred General Management, Computer Sciences, Mathematics or Economics Good written and verbal English communication skill SKILLS & EXPERIENCE: Minimum +5 years plex ERP experience with one full project cycle implementation experience Have strong understanding of integration of all modules PLEX ERP Experience working with a multiple and formal change control process Excellent communication skills - written and verbal Project Management Skills Analytical and Presentation skills Proficient in use of Microsoft Word, Excel, and Outlook. Experience working at a manufacturing industry Interested candidates, please contact Brian at or - provided by Dice