Northeast Georgia Health System, Inc
Gainesville, Georgia
Job Category: Physician Services / Physician Clinics Work Shift/Schedule: Varies Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job Summary Serves the organization, patients, and other customers by providing a wide range of client engineering and technical services. Knowledge of managing, maintaining, and troubleshooting leading client platforms with vendors, suppliers and subject matter experts. Able to consistently maintain and update client platforms and their dependent applications across the infrastructure in accordance with change management and enablement. Must be able to confidently handle architectural complexities and platform issues without causing unplanned downtime. Consistently ensures compliance with all areas of regulation as required. Strong knowledge of the OSI model to understand issues from physical to application layer. Disaster recovery planning and testing for highly available infrastructure. Deep skills and experience in managing complex large-scale projects required. Minimum Job Qualifications Licensure or other certifications: Educational Requirements: Bachelors Degree in Information Systems, Information Technology Management or related field required. Minimum Experience: Minimum of four (4) years related management experience required OR seven (7) years as Senior level analyst plus a minimum of two (2) year as a IT Supervisor or IT Lead experience required. At least four (4) years of previous healthcare information systems experience required. Other: Preferred Job Qualifications Preferred Licensure or other certifications: Preferred Educational Requirements: Preferred Experience: Other: Job Specific and Unique Knowledge, Skills and Abilities Accomplished team-oriented leader with demonstrated results in leading a high-performing team and mentoring and developing staff Proven ability to take individual initiative and responsibility for assignments; high attention to detail; outstanding follow through; problem solver Demonstrates ability to engage in and complete multiple concurrent assignments, on-time and within budget Excellent verbal, written, analytical, problem solving and organizational skills. Customer-focused and service-oriented Proven ability to maintain a positive attitude in a team environment Proactive in bringing issues to the senior management team and other leaders, building consensus and delivering practical solutions Demonstrated skills in critical thinking, negotiation, meeting facilitation and relationship building Must be a skilled decision-maker who works efficiently in a high stress environment. Fiscally responsible, experienced in managing budgets Demonstrates strong understanding of leading telecommunications technologies and methodologies implemented in 24x7 mission-critical environments Essential Tasks and Responsibilities Operational planning and management of all client virtualized solutions for end-user compute platforms in alignment with the Director of IT Operations and the Chief Technology officer. Assures the effective development and operation of a complete infrastructure for client devices including but not limited to Citrix, XenApp, Xen Desktop and Citrix Cloud including facilitating the design, implementation, and maintenance of client engineering projects. Supports the development of operational and capital budgets to ensure financial stewardship. Focuses on product feature delivery, partnering with product and engineering partners, while empowering technical teams to drive their scope and enhance the long-term strategy. Manages clients and company Citrix platforms and systems as well as complimentary technologies to continuously improve system-wide performance and availability. Proactively managing, checking and controlling the health of the Citrix server environment to prevent impacting events while continuously improving the customer experience. Supporting and preserving the Virtual Desktop setup of the institution, which includes but is not limited to Citrix, XenDesktop, XenApp, AppSense and others. Assist in the quantification, organization and management of the business applications for client computing. Evaluate and determine and mitigate root cause for increased cases received by the IT Helpdesk. Responsible for improving and adjusting the Virtual Desktop system for optimal end-user performance. Design and implement platform security in alignment with the Director of Information Security the and Director of IT Operations. Managing, upgrading and updating the system's applications in alignment with application owners with up to date descriptions. Takes proactive measures to strengthen applications, servers and the principal operating systems in support of best-in-class customer experience and fault tolerance. Provide technical assistance for all the servers, desktops, and services that leverage virtual client compute platforms. Directly accountable for applying, implementing, maintaining, and examining the documentation of the Virtual Desktop Infrastructure. Support escalations and helpdesk calls including properly classifying cases according to their priorities and accelerations as needed to support business operations. Physical Demands Weight Lifted: Up to 50 lbs, Frequently 31-65%of time Weight Carried: Up to 50 lbs, Occasionally 0-30% of time Vision: Heavy, Frequently 31-65% of time Kneeling/Stooping/Bending: Frequently 31-65% Standing/Walking: Frequently 31-65% Pushing/Pulling: Frequently 31-65% Intensity of Work: Frequently 31-65% Job Requires: Reading, Writing, Reasoning, Talking, Fingering, Driving Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. NGHS: Opportunities start here. Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
03/28/2024
Full time
Job Category: Physician Services / Physician Clinics Work Shift/Schedule: Varies Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job Summary Serves the organization, patients, and other customers by providing a wide range of client engineering and technical services. Knowledge of managing, maintaining, and troubleshooting leading client platforms with vendors, suppliers and subject matter experts. Able to consistently maintain and update client platforms and their dependent applications across the infrastructure in accordance with change management and enablement. Must be able to confidently handle architectural complexities and platform issues without causing unplanned downtime. Consistently ensures compliance with all areas of regulation as required. Strong knowledge of the OSI model to understand issues from physical to application layer. Disaster recovery planning and testing for highly available infrastructure. Deep skills and experience in managing complex large-scale projects required. Minimum Job Qualifications Licensure or other certifications: Educational Requirements: Bachelors Degree in Information Systems, Information Technology Management or related field required. Minimum Experience: Minimum of four (4) years related management experience required OR seven (7) years as Senior level analyst plus a minimum of two (2) year as a IT Supervisor or IT Lead experience required. At least four (4) years of previous healthcare information systems experience required. Other: Preferred Job Qualifications Preferred Licensure or other certifications: Preferred Educational Requirements: Preferred Experience: Other: Job Specific and Unique Knowledge, Skills and Abilities Accomplished team-oriented leader with demonstrated results in leading a high-performing team and mentoring and developing staff Proven ability to take individual initiative and responsibility for assignments; high attention to detail; outstanding follow through; problem solver Demonstrates ability to engage in and complete multiple concurrent assignments, on-time and within budget Excellent verbal, written, analytical, problem solving and organizational skills. Customer-focused and service-oriented Proven ability to maintain a positive attitude in a team environment Proactive in bringing issues to the senior management team and other leaders, building consensus and delivering practical solutions Demonstrated skills in critical thinking, negotiation, meeting facilitation and relationship building Must be a skilled decision-maker who works efficiently in a high stress environment. Fiscally responsible, experienced in managing budgets Demonstrates strong understanding of leading telecommunications technologies and methodologies implemented in 24x7 mission-critical environments Essential Tasks and Responsibilities Operational planning and management of all client virtualized solutions for end-user compute platforms in alignment with the Director of IT Operations and the Chief Technology officer. Assures the effective development and operation of a complete infrastructure for client devices including but not limited to Citrix, XenApp, Xen Desktop and Citrix Cloud including facilitating the design, implementation, and maintenance of client engineering projects. Supports the development of operational and capital budgets to ensure financial stewardship. Focuses on product feature delivery, partnering with product and engineering partners, while empowering technical teams to drive their scope and enhance the long-term strategy. Manages clients and company Citrix platforms and systems as well as complimentary technologies to continuously improve system-wide performance and availability. Proactively managing, checking and controlling the health of the Citrix server environment to prevent impacting events while continuously improving the customer experience. Supporting and preserving the Virtual Desktop setup of the institution, which includes but is not limited to Citrix, XenDesktop, XenApp, AppSense and others. Assist in the quantification, organization and management of the business applications for client computing. Evaluate and determine and mitigate root cause for increased cases received by the IT Helpdesk. Responsible for improving and adjusting the Virtual Desktop system for optimal end-user performance. Design and implement platform security in alignment with the Director of Information Security the and Director of IT Operations. Managing, upgrading and updating the system's applications in alignment with application owners with up to date descriptions. Takes proactive measures to strengthen applications, servers and the principal operating systems in support of best-in-class customer experience and fault tolerance. Provide technical assistance for all the servers, desktops, and services that leverage virtual client compute platforms. Directly accountable for applying, implementing, maintaining, and examining the documentation of the Virtual Desktop Infrastructure. Support escalations and helpdesk calls including properly classifying cases according to their priorities and accelerations as needed to support business operations. Physical Demands Weight Lifted: Up to 50 lbs, Frequently 31-65%of time Weight Carried: Up to 50 lbs, Occasionally 0-30% of time Vision: Heavy, Frequently 31-65% of time Kneeling/Stooping/Bending: Frequently 31-65% Standing/Walking: Frequently 31-65% Pushing/Pulling: Frequently 31-65% Intensity of Work: Frequently 31-65% Job Requires: Reading, Writing, Reasoning, Talking, Fingering, Driving Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. NGHS: Opportunities start here. Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Job Description Links Solutions is seeking a Computer System Analyst III to join our team in Charleston, SC at the Naval Information Warfare Center (NIWC) in support of the National Science Foundation. The Computer System Analyst will provide cyber services and solutions, technical support, and management support for NIWC Atlantic Polar Programs (NPP). Hybrid Permitted (Must be able to come into office 1-2 days weekly) Public Trust Security Clearance or have the ability to obtain Must be a US Citizen We are seeking a detail-oriented and experienced Computer Systems Analyst who will be responsible for cybersecurity operations, maintenance, and support of computer systems and networks. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to ensure the reliability and security of IT infrastructure. Job Responsibilities: Install, configure, and maintain operating systems, server hardware, and software applications. Monitor system performance and troubleshoot issues proactively. Manage and maintain network infrastructure, including routers, switches, firewalls, and wireless networks. Implement and enforce network security measures. Provide technical support to end-users, resolving hardware and software issues. Respond to and resolve helpdesk tickets and user-reported problems. Implement and manage backup and recovery solutions to ensure data integrity and availability. Test and verify backups regularly. Implement and enforce security policies and procedures. Perform regular security audits and updates to mitigate vulnerabilities. Coordinate and apply software updates and patches to servers and workstations. Ensure that systems are up-to-date with the latest security patches. Create and maintain comprehensive documentation for system configurations, processes, and procedures. Develop and update IT infrastructure documentation. Monitor system resources and plan for capacity expansion as needed. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
03/26/2024
Full time
Job Description Links Solutions is seeking a Computer System Analyst III to join our team in Charleston, SC at the Naval Information Warfare Center (NIWC) in support of the National Science Foundation. The Computer System Analyst will provide cyber services and solutions, technical support, and management support for NIWC Atlantic Polar Programs (NPP). Hybrid Permitted (Must be able to come into office 1-2 days weekly) Public Trust Security Clearance or have the ability to obtain Must be a US Citizen We are seeking a detail-oriented and experienced Computer Systems Analyst who will be responsible for cybersecurity operations, maintenance, and support of computer systems and networks. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to ensure the reliability and security of IT infrastructure. Job Responsibilities: Install, configure, and maintain operating systems, server hardware, and software applications. Monitor system performance and troubleshoot issues proactively. Manage and maintain network infrastructure, including routers, switches, firewalls, and wireless networks. Implement and enforce network security measures. Provide technical support to end-users, resolving hardware and software issues. Respond to and resolve helpdesk tickets and user-reported problems. Implement and manage backup and recovery solutions to ensure data integrity and availability. Test and verify backups regularly. Implement and enforce security policies and procedures. Perform regular security audits and updates to mitigate vulnerabilities. Coordinate and apply software updates and patches to servers and workstations. Ensure that systems are up-to-date with the latest security patches. Create and maintain comprehensive documentation for system configurations, processes, and procedures. Develop and update IT infrastructure documentation. Monitor system resources and plan for capacity expansion as needed. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
job summary: 1. L1 /L2 Service Desk experience/understanding (ITSM/ITIL Methodologies - Knowledge, Incident & Change management critical) 2. Service Transition / Readiness/ IT Integration experience 3. Gap analysis Bonus: Clinical support Experience/New technology adoption/Technical Project Management Integration, Engagement, Customer Service, Support, Positive Attitue. location: HARTFORD, Connecticut job type: Contract work hours: 8am to 4pm education: No Degree Required responsibilities: 1. L1 /L2 Service Desk experience/understanding (ITSM/ITIL Methodologies - Knowledge, Incident & Change management critical) 2. Service Transition / Readiness/ IT Integration experience 3. Gap analysis Bonus: Clinical support Experience/New technology adoption/Technical Project Management qualifications: Experience level: Education: No Degree Required skills: Helpdesk ITIL For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. - provided by Dice
11/10/2021
Full time
job summary: 1. L1 /L2 Service Desk experience/understanding (ITSM/ITIL Methodologies - Knowledge, Incident & Change management critical) 2. Service Transition / Readiness/ IT Integration experience 3. Gap analysis Bonus: Clinical support Experience/New technology adoption/Technical Project Management Integration, Engagement, Customer Service, Support, Positive Attitue. location: HARTFORD, Connecticut job type: Contract work hours: 8am to 4pm education: No Degree Required responsibilities: 1. L1 /L2 Service Desk experience/understanding (ITSM/ITIL Methodologies - Knowledge, Incident & Change management critical) 2. Service Transition / Readiness/ IT Integration experience 3. Gap analysis Bonus: Clinical support Experience/New technology adoption/Technical Project Management qualifications: Experience level: Education: No Degree Required skills: Helpdesk ITIL For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. - provided by Dice
Overview: Our client, a global leader in development and manufacturing of Medical devices & Treatments for Chronic diseases / Respiratory disorders / Sleep-disordered breathing, seeks an accomplished IT / Helpdesk Customer Support Analyst . *** Candidate must be authorized to work in USA without requiring sponsorship *** ************************************************************************************************************************ *** Location: Bedford, NH 03110 *** Duration: 6 months, temp to hire Notes : Interview process: (A) HireVue, (B) Zoom-30 minutes with HM, (C) 45 minute two person panel interview Description : Individuals who are successful in this role have a passion for helping others and a heart to serve. Be part of a supportive and fun team; contributing to team goals and celebrating success as a team. Be trained in and have the tools you need to succeed; utilize Salesforce case management software to document customer information and reported issues, knowledge base, user guides and other internal resources to resolve application and technical issues. Provide front line support to customers via chat, phone, Community, and email, identifying root causes of an issue as well as solutions. Learn how to perform basic and advanced troubleshooting including problem replication to identify/verify underlying cause of customer reported problems. Utilize your experience and analytical skills, have strong attention to detail and an urgency to follow through. Have support when you need help; escalate cases to second tier analyst according to defined support processes. Have a variety of responsibilities to learn and grow from, performing tasks such as maintenance and improvement of knowledge base, regression QA testing, webinars, and mentoring. Demonstrate proactive communication to customers after identifying common issues reported to support. Have an opportunity to earn more along the way by participating in after hour on call rotation. Receive specialized product and industry training specific to one of our product teams focused on one of these areas: clinical, financial, or technical. Qualifications : Bachelor s degree OR equivalent experience. One to two years experience working with personal computers. Knowledge of software support methodologies and/or the post-acute healthcare industry is preferred, but not required. Excellent customer service skills. Good problem-solving and prioritization abilities. Excellent verbal and written communication skills. Ability to work in a team environment. Ability to multi-task. ************************************************************************************************************************ I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. Satwinder Sat Singh Lead Technical Recruiter Company Overview: Suna provides consulting, temporary staffing and payrolling services to Fortune 500 companies nationally. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Suna because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws. - provided by Dice
09/06/2021
Full time
Overview: Our client, a global leader in development and manufacturing of Medical devices & Treatments for Chronic diseases / Respiratory disorders / Sleep-disordered breathing, seeks an accomplished IT / Helpdesk Customer Support Analyst . *** Candidate must be authorized to work in USA without requiring sponsorship *** ************************************************************************************************************************ *** Location: Bedford, NH 03110 *** Duration: 6 months, temp to hire Notes : Interview process: (A) HireVue, (B) Zoom-30 minutes with HM, (C) 45 minute two person panel interview Description : Individuals who are successful in this role have a passion for helping others and a heart to serve. Be part of a supportive and fun team; contributing to team goals and celebrating success as a team. Be trained in and have the tools you need to succeed; utilize Salesforce case management software to document customer information and reported issues, knowledge base, user guides and other internal resources to resolve application and technical issues. Provide front line support to customers via chat, phone, Community, and email, identifying root causes of an issue as well as solutions. Learn how to perform basic and advanced troubleshooting including problem replication to identify/verify underlying cause of customer reported problems. Utilize your experience and analytical skills, have strong attention to detail and an urgency to follow through. Have support when you need help; escalate cases to second tier analyst according to defined support processes. Have a variety of responsibilities to learn and grow from, performing tasks such as maintenance and improvement of knowledge base, regression QA testing, webinars, and mentoring. Demonstrate proactive communication to customers after identifying common issues reported to support. Have an opportunity to earn more along the way by participating in after hour on call rotation. Receive specialized product and industry training specific to one of our product teams focused on one of these areas: clinical, financial, or technical. Qualifications : Bachelor s degree OR equivalent experience. One to two years experience working with personal computers. Knowledge of software support methodologies and/or the post-acute healthcare industry is preferred, but not required. Excellent customer service skills. Good problem-solving and prioritization abilities. Excellent verbal and written communication skills. Ability to work in a team environment. Ability to multi-task. ************************************************************************************************************************ I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. Satwinder Sat Singh Lead Technical Recruiter Company Overview: Suna provides consulting, temporary staffing and payrolling services to Fortune 500 companies nationally. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Suna because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws. - provided by Dice
RESPONSIBILITIES: Kforce has a client in search of a Senior Business Systems Analyst in Durham, NC. Summary: This position will be part of the IT Operations team responsible for Helpdesk services and the acquisition, configuration, operation, and maintenance of client's personal computers, peripherals, printers and mobile devices at (9) different client locations and home offices. The role also includes system administration support for client backups, endpoint protection and encryption applications. This position includes support of day-to-day operational tasks as well as project support and project management. Duties: Audio/Video in conference rooms Hardware/software support Manage replacements of Hardware and software (Procurement) Work with established/approved vendors to order things that are requested by the teams Support mobile phones, printers, etc. Supporting Globally but mostly the region On call duties on a rotating basis Job Requirements: REQUIREMENTS: Bachelor's degree in Information Technology or related discipline, or relevant work experience and MCSE or A+ Certification 5 years of experience administering a networked Windows environment supporting 100+ PCs PC lab management (inventory, organization, and logistics) PC imaging, deployment, and user data migration End-user support of Dell and Lenovo PCs (hardware and software), mobile devices, file and print services, and HP printers Microsoft Windows operating systems and Microsoft Office support Procurement of PC, peripherals, and software Data analysis and reporting using Microsoft Excel and/or MS Access Microsoft Windows 8/10, Microsoft Office 2013/2016, and modern browsers Solid understanding of TCP/IP and PC networking Solid technical and interpersonal skills are required Candidate must be a team player who is able to interface and communicate effectively with end-users, peers and management McAfee Endpoint Security a plus Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
01/27/2021
Full time
RESPONSIBILITIES: Kforce has a client in search of a Senior Business Systems Analyst in Durham, NC. Summary: This position will be part of the IT Operations team responsible for Helpdesk services and the acquisition, configuration, operation, and maintenance of client's personal computers, peripherals, printers and mobile devices at (9) different client locations and home offices. The role also includes system administration support for client backups, endpoint protection and encryption applications. This position includes support of day-to-day operational tasks as well as project support and project management. Duties: Audio/Video in conference rooms Hardware/software support Manage replacements of Hardware and software (Procurement) Work with established/approved vendors to order things that are requested by the teams Support mobile phones, printers, etc. Supporting Globally but mostly the region On call duties on a rotating basis Job Requirements: REQUIREMENTS: Bachelor's degree in Information Technology or related discipline, or relevant work experience and MCSE or A+ Certification 5 years of experience administering a networked Windows environment supporting 100+ PCs PC lab management (inventory, organization, and logistics) PC imaging, deployment, and user data migration End-user support of Dell and Lenovo PCs (hardware and software), mobile devices, file and print services, and HP printers Microsoft Windows operating systems and Microsoft Office support Procurement of PC, peripherals, and software Data analysis and reporting using Microsoft Excel and/or MS Access Microsoft Windows 8/10, Microsoft Office 2013/2016, and modern browsers Solid understanding of TCP/IP and PC networking Solid technical and interpersonal skills are required Candidate must be a team player who is able to interface and communicate effectively with end-users, peers and management McAfee Endpoint Security a plus Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Insight Enterprises, Inc.
Philadelphia, Pennsylvania
Requisition Number: 78806 Position Overview Insight is searching for independent and driven IT Services Technicians with strong communication skills to provide support in our West Chester location. The IT Services Technician is responsible for support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution, and customer status updates. As the IT Support Specialist, you are the front line in support for Insight Customers and will provide assistance via phone, email, and chat. If you have a passion for technology and a spirit of service, this a great place for you. Insight values employees who want to grow within the organization. Essential Functions of the Job: Effectively manage issues through multiple forms of inbound requests including calls, e-mails, chat, web forms, or client tracking/ticketing databases. Instruct end-users in the appropriate use of equipment, software, and/or reference materials. Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols. Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals. Work closely with other team members to identify and suggest resolutions and improvements. Minimum Requirements Two-year Associate Degree (field related) or equivalent experience preferred. One-year helpdesk experience in a corporate environment preferred. Microsoft Technology Associate (MTA), A+, Network +, preferred. Must have excellent customer service and interpersonal communication skills. Flexibility with work schedule. Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows XP & Windows 7 Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment. Excellent customer service skills and strong telephone skills Strong written and verbal skills as well as problem solving skills Must be able to work independently and as part of a team The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here . Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com. Founded in 1988 in Tempe, Arizona 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe $9.2 billion in revenue in 2018* Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business) Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance * Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018 Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com . Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: West Chester || Pennsylvania (US-PA) || United States (US) || None || None || US - Philadelphia, PA ||
01/22/2021
Full time
Requisition Number: 78806 Position Overview Insight is searching for independent and driven IT Services Technicians with strong communication skills to provide support in our West Chester location. The IT Services Technician is responsible for support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution, and customer status updates. As the IT Support Specialist, you are the front line in support for Insight Customers and will provide assistance via phone, email, and chat. If you have a passion for technology and a spirit of service, this a great place for you. Insight values employees who want to grow within the organization. Essential Functions of the Job: Effectively manage issues through multiple forms of inbound requests including calls, e-mails, chat, web forms, or client tracking/ticketing databases. Instruct end-users in the appropriate use of equipment, software, and/or reference materials. Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols. Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals. Work closely with other team members to identify and suggest resolutions and improvements. Minimum Requirements Two-year Associate Degree (field related) or equivalent experience preferred. One-year helpdesk experience in a corporate environment preferred. Microsoft Technology Associate (MTA), A+, Network +, preferred. Must have excellent customer service and interpersonal communication skills. Flexibility with work schedule. Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows XP & Windows 7 Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment. Excellent customer service skills and strong telephone skills Strong written and verbal skills as well as problem solving skills Must be able to work independently and as part of a team The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here . Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com. Founded in 1988 in Tempe, Arizona 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe $9.2 billion in revenue in 2018* Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business) Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance * Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018 Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com . Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: West Chester || Pennsylvania (US-PA) || United States (US) || None || None || US - Philadelphia, PA ||
ERP Sr. Systems Analyst - PLEX RESPONSIBILITIES: Implements computer system by defining and analyzing system problems and user requirements; designing and testing standards and solutions. Manage workshops and training with Business users Defines application problem by conferring with clients/users; evaluating procedures and processes. Provide functional specifications and configuration solutions in PLEX ERP Review detailed design specifications, test plans and user documentation for functional and technical completeness; Validates results by testing programs or coordinating testing with users. Ensures operation by training business key user and end users; providing support. Involved in resolving PLEX ERP issues raised via the helpdesk Maintain the application innovatory and change control process globally for Business unit application portfolio Project scoping, Estimation of efforts and budgeting Project Management wherever nominated as Project Manager Work in close integration with the other Application team members to ensure the integration of any adjustments or new solutions. Document process, configuration, and user instructions Support existing solutions Identify root cause for recurring issues, make proposal and actions to eliminate them Disciplined approach and commitment to delivering on Service Level Agreements (SLAs) - Focused on exceeding customer expectations Willingness to adhere to a standard, global template and maintain the consistency of the global process model Ability to adapt communication according to the audience: from pure business to 100% technical and vice versa Ability to travel approximately 25-35% EDUCATION : Bachelor's Degree preferred General Management, Computer Sciences, Mathematics or Economics Good written and verbal English communication skill SKILLS & EXPERIENCE: Minimum +5 years plex ERP experience with one full project cycle implementation experience Have strong understanding of integration of all modules PLEX ERP Experience working with a multiple and formal change control process Excellent communication skills - written and verbal Project Management Skills Analytical and Presentation skills Proficient in use of Microsoft Word, Excel, and Outlook. Experience working at a manufacturing industry Interested candidates, please contact Brian at or - provided by Dice
09/29/2020
Full time
ERP Sr. Systems Analyst - PLEX RESPONSIBILITIES: Implements computer system by defining and analyzing system problems and user requirements; designing and testing standards and solutions. Manage workshops and training with Business users Defines application problem by conferring with clients/users; evaluating procedures and processes. Provide functional specifications and configuration solutions in PLEX ERP Review detailed design specifications, test plans and user documentation for functional and technical completeness; Validates results by testing programs or coordinating testing with users. Ensures operation by training business key user and end users; providing support. Involved in resolving PLEX ERP issues raised via the helpdesk Maintain the application innovatory and change control process globally for Business unit application portfolio Project scoping, Estimation of efforts and budgeting Project Management wherever nominated as Project Manager Work in close integration with the other Application team members to ensure the integration of any adjustments or new solutions. Document process, configuration, and user instructions Support existing solutions Identify root cause for recurring issues, make proposal and actions to eliminate them Disciplined approach and commitment to delivering on Service Level Agreements (SLAs) - Focused on exceeding customer expectations Willingness to adhere to a standard, global template and maintain the consistency of the global process model Ability to adapt communication according to the audience: from pure business to 100% technical and vice versa Ability to travel approximately 25-35% EDUCATION : Bachelor's Degree preferred General Management, Computer Sciences, Mathematics or Economics Good written and verbal English communication skill SKILLS & EXPERIENCE: Minimum +5 years plex ERP experience with one full project cycle implementation experience Have strong understanding of integration of all modules PLEX ERP Experience working with a multiple and formal change control process Excellent communication skills - written and verbal Project Management Skills Analytical and Presentation skills Proficient in use of Microsoft Word, Excel, and Outlook. Experience working at a manufacturing industry Interested candidates, please contact Brian at or - provided by Dice