The Travelers Companies, Inc.
Hartford, Connecticut
Company Summary Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 Job Description Summary Business Insurance is looking for a thoughtful and motivated individual to join the Loss Analytics CMP and Property team. A fundamental responsibility of this position is to evaluate the adequacy of Loss & ALAE reserves for the assigned lines using a variety of reserving techniques. This position will also be directly involved in setting current year loss projections and trend forecasts using an array of data, including external economic forecasts. An individual that has a desire and passion for performing complex analysis to understand underlying drivers loss activity and trends will be keys for success in the role. In addition, this role will collaborate and communicate with many business functions and partners, including Claim, Business Units, Product Actuarial and senior actuarial management. The Sr. Manager, Actuarial and Analytics is an analytic leadership role that encompasses the management of assigned strategic initiatives and operational assignments which may include reserving, rate-making, pricing, planning/forecasting, project management and research. The individual in this role is expected to lead project teams of actuarial & analytic partners and provide analytical insights and recommendations to leadership and Business partners. The Sr. Manager, Actuarial and Analytics will work within broad limits and authority on complex assignments requiring specialized knowledge and expertise in breadth and/or depth in one or more of the following areas: Actuarial and/or research methods Advanced statistical analyses Broad business knowledge In-depth Line of Business knowledge Awareness of enterprise Actuarial & Analytics community This role may act as a manager of a small team. This role may be based 100% remotely or in one of our offices. Primary Job Duties & Responsibilities Strategy: Hold a lead role in strategic planning as well as manage the successful execution and completion of assigned strategic initiatives and projects. Develop solutions to resolve challenges of an initiative. Propose change and innovation in order to improve project team performance and timelines. This position will often participate on cross-unit initiatives and may participate on Enterprise initiatives. Operational: Independently perform actuarial and analytic analyses to solve business problems and apply judgment appropriately. Drive day to day execution within unit. Support broad department initiatives. Begin to promote efficiency across primary working group, balancing additional effort against incremental lift gained from work. Begin to make decisions independently in accordance with department practices. Begin to provide direction and review others' analytical work. Begin to translate business requests into analytical solutions. Provide support as necessary for initiatives across the Enterprise within the scope of influence. Communication: Communicates analysis, project results, and other business initiatives on a regular basis to staff, peers, and business partners. Communicates technical topics to non-technical audience with guidance from manager. Actively participates and may lead group discussions. Creates formal written communication such as memos or presentations with guidance. Networks and collaborates on ideas and challenges. Talent: Staff responsibilities may include direct management of 1 to 2 individual contributors or interns. Acquisition, retention, and development of talent for assigned unit. Execute and communicate talent development processes, including performance and personal development goals. Talent assessment recommendations. Performance management. Mentor less experienced talent across the Enterprise. Onboard new employees and interns in unit. Support various training and skill development initiatives across assigned Segment and the Enterprise. May provide support for recruiting efforts and candidate talent assessment efforts. Minimum Qualifications Bachelors Degree or equivalent experience required. 3 years of experience in quantitative analysis required. Education, Work Experience, & Knowledge College degree in STEM related field. Associate Actuarial Credential preferred. Strong PC skills (MS Office) and programming skills (eg. SQL, SAS). 5+ years of quantitative analysis experience preferred. Strong understanding of insurance products and industry. Demonstrated ability in actuarial and quantitative analysis and statistical concepts. Management experience preferred. Job Specific Technical Skills & Competencies Leadership: Take ownership of projects including initiating the project, drawing up the project plan, carrying out the action items and make recommendations. Proficient in Leading Self, exhibiting decisiveness and self-awareness while also effectively managing ambiguity. Initial development of Leading Others, including modeling the way for others and leading team projects. Initial development of Leading the Business, including actively engaging in driving business results, broad thinking and promoting an Enterprise culture. Business Acumen: Has an in-depth understanding and knowledge of a few key business drivers and disciplines such as: underwriting, products, reinsurance, distribution, sales, operations, risk control, claim, and financials. Able to effectively utilize this business knowledge in developing analytic solutions. Has a general perspective of certain areas of the industry and developing trends such as: technology, analytic methodology, products and performance of competitors. Begins to be familiar with other key business drivers and discipline areas as well. Relationship Management: Proactively build and own professional business relationships across the BI&AA community across the Enterprise. Generate and solicit ideas, and build consensus with guidance. Aware of potential conflict and addresses with limited guidance. Begin to acknowledge accomplishments of others within your primary working group. Set and manage expectations with business partners for small projects. Quantitative Analysis: Evaluate and use appropriate data, tools and methods. Independently perform and implement analytics. May engage in technical/peer review. Begin to design and able to contribute on more complex analytic work. Begin to understand diverse perspectives to effectively accomplish business goals. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit Experience : 0
11/05/2021
Full time
Company Summary Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 Job Description Summary Business Insurance is looking for a thoughtful and motivated individual to join the Loss Analytics CMP and Property team. A fundamental responsibility of this position is to evaluate the adequacy of Loss & ALAE reserves for the assigned lines using a variety of reserving techniques. This position will also be directly involved in setting current year loss projections and trend forecasts using an array of data, including external economic forecasts. An individual that has a desire and passion for performing complex analysis to understand underlying drivers loss activity and trends will be keys for success in the role. In addition, this role will collaborate and communicate with many business functions and partners, including Claim, Business Units, Product Actuarial and senior actuarial management. The Sr. Manager, Actuarial and Analytics is an analytic leadership role that encompasses the management of assigned strategic initiatives and operational assignments which may include reserving, rate-making, pricing, planning/forecasting, project management and research. The individual in this role is expected to lead project teams of actuarial & analytic partners and provide analytical insights and recommendations to leadership and Business partners. The Sr. Manager, Actuarial and Analytics will work within broad limits and authority on complex assignments requiring specialized knowledge and expertise in breadth and/or depth in one or more of the following areas: Actuarial and/or research methods Advanced statistical analyses Broad business knowledge In-depth Line of Business knowledge Awareness of enterprise Actuarial & Analytics community This role may act as a manager of a small team. This role may be based 100% remotely or in one of our offices. Primary Job Duties & Responsibilities Strategy: Hold a lead role in strategic planning as well as manage the successful execution and completion of assigned strategic initiatives and projects. Develop solutions to resolve challenges of an initiative. Propose change and innovation in order to improve project team performance and timelines. This position will often participate on cross-unit initiatives and may participate on Enterprise initiatives. Operational: Independently perform actuarial and analytic analyses to solve business problems and apply judgment appropriately. Drive day to day execution within unit. Support broad department initiatives. Begin to promote efficiency across primary working group, balancing additional effort against incremental lift gained from work. Begin to make decisions independently in accordance with department practices. Begin to provide direction and review others' analytical work. Begin to translate business requests into analytical solutions. Provide support as necessary for initiatives across the Enterprise within the scope of influence. Communication: Communicates analysis, project results, and other business initiatives on a regular basis to staff, peers, and business partners. Communicates technical topics to non-technical audience with guidance from manager. Actively participates and may lead group discussions. Creates formal written communication such as memos or presentations with guidance. Networks and collaborates on ideas and challenges. Talent: Staff responsibilities may include direct management of 1 to 2 individual contributors or interns. Acquisition, retention, and development of talent for assigned unit. Execute and communicate talent development processes, including performance and personal development goals. Talent assessment recommendations. Performance management. Mentor less experienced talent across the Enterprise. Onboard new employees and interns in unit. Support various training and skill development initiatives across assigned Segment and the Enterprise. May provide support for recruiting efforts and candidate talent assessment efforts. Minimum Qualifications Bachelors Degree or equivalent experience required. 3 years of experience in quantitative analysis required. Education, Work Experience, & Knowledge College degree in STEM related field. Associate Actuarial Credential preferred. Strong PC skills (MS Office) and programming skills (eg. SQL, SAS). 5+ years of quantitative analysis experience preferred. Strong understanding of insurance products and industry. Demonstrated ability in actuarial and quantitative analysis and statistical concepts. Management experience preferred. Job Specific Technical Skills & Competencies Leadership: Take ownership of projects including initiating the project, drawing up the project plan, carrying out the action items and make recommendations. Proficient in Leading Self, exhibiting decisiveness and self-awareness while also effectively managing ambiguity. Initial development of Leading Others, including modeling the way for others and leading team projects. Initial development of Leading the Business, including actively engaging in driving business results, broad thinking and promoting an Enterprise culture. Business Acumen: Has an in-depth understanding and knowledge of a few key business drivers and disciplines such as: underwriting, products, reinsurance, distribution, sales, operations, risk control, claim, and financials. Able to effectively utilize this business knowledge in developing analytic solutions. Has a general perspective of certain areas of the industry and developing trends such as: technology, analytic methodology, products and performance of competitors. Begins to be familiar with other key business drivers and discipline areas as well. Relationship Management: Proactively build and own professional business relationships across the BI&AA community across the Enterprise. Generate and solicit ideas, and build consensus with guidance. Aware of potential conflict and addresses with limited guidance. Begin to acknowledge accomplishments of others within your primary working group. Set and manage expectations with business partners for small projects. Quantitative Analysis: Evaluate and use appropriate data, tools and methods. Independently perform and implement analytics. May engage in technical/peer review. Begin to design and able to contribute on more complex analytic work. Begin to understand diverse perspectives to effectively accomplish business goals. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit Experience : 0
The Travelers Companies, Inc.
Hartford, Connecticut
Company Summary Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 Job Description Summary The Sr. Director, Actuarial and Analytics is an analytic leadership role responsible for the predictive model-based Property Benchmark pricing tools as well as leading and coordinating Catastrophe (CAT) analysis across Business Insurance (BI). This role is expected to execute strategic and operational initiatives, drive change throughout BI Property and CAT, influence business partners up to VP level and share ownership of business financial results. The Sr. Director, Actuarial and Analytics will work within broad limits and authority on complex initiatives requiring specialized knowledge and expertise in breadth and/or depth in several of the following areas: * Actuarial and/or research methods * Advanced statistical analyses * Broad business knowledge * In-depth Line of Business knowledge * Broader awareness of enterprise Actuarial & Analytics community This role leads a team of 3 with two direct reports and an AALDP. Travelers offers a hybrid work location model that is designed to support flexibility. This position may be based 100% remotely or in one of our offices. Primary Job Duties & Responsibilities Strategy: Assess, prioritize, influence and communicate strategic initiative options to senior leaders. Demonstrate effective execution and completion of assigned strategic initiatives and projects. Generate and advocate for process improvements and actively propel innovation in alignment with existing strategy. This position will lead assigned unit strategic initiatives and cross-unit initiatives and is expected to participate in Enterprise initiatives on a limited basis. Operational: Independently perform actuarial and analytic analyses to solve business problems and apply judgment appropriately. Drive day to day execution within unit. Begin to drive broad department initiatives. Promote efficiency across primary working group, balancing additional effort against incremental lift gained from work. Make decisions independently in accordance with department practices. Consistently provide direction and review others' analytical work. Begin to translate ambiguous business needs into analytical solutions. Provide support as necessary for initiatives across the Enterprise within the scope of influence. Communication: Communicates on a regular basis with staff, peers and business partners and on an occasional basis with senior leaders. Tailors communication of analysis, project results, and other business initiatives to audience. Communicates technical topics to non-technical audiences. Leads group discussions with primary working group. Creates formal written communication such as memos or presentations. Able to influence and collaborate with peers and partners to take actions to enhance business outcomes. Talent: Staff responsibilities are likely to include direct management of a small team of individual contributors. Acquisition, retention, and development of talent for assigned unit. Execute and communicate talent development processes, including performance and personal development goals. Succession planning and talent assessment recommendations. Performance management: Support staff engagement cross Enterprise initiatives. Mentor less experienced talent across the Enterprise. Onboard new employees and interns in unit. Support various training and skill development initiatives across Segment and the Enterprise. May provide support for recruiting efforts and candidate talent assessment efforts. Minimum Qualifications Bachelors Degree or equivalent experience required. 5 years of comprehensive quantitative analysis experience required. Education, Work Experience, & Knowledge College degree in STEM related field. Associate Actuarial Credential preferred. 8+ years of quantitative analysis experience. Strong understanding of insurance products and industry. Demonstrated ability in actuarial and quantitative analysis and statistical concepts. Leadership experience. Excellent communication, collaboration and relationship-building skills. Excellent communication skills with the ability to present and translate complex information to leadership and non-technical teams. Strong PC skills (MS Office) and programming skills (eg. SQL, SAS). Job Specific Technical Skills & Competencies Leadership: Begins to challenge conventional thinking. Takes ownership of projects related to strategic initiatives and often makes independent recommendations to influence business outcomes. Proficient in Leading Self including exhibiting decisiveness and self-awareness while also effectively managing ambiguity. Development of Leading Others including modeling the way for others and leading cross-unit projects. Initial development of Leading the Business including actively engaging in driving business results, broad thinking and promoting an Enterprise culture. Business Acumen: Has an in-depth understanding and knowledge of certain key business drivers and disciplines such as: underwriting, products, reinsurance, distribution, sales, operations, risk control, claim, and financials. Able to effectively utilize this business knowledge in developing and implementing analytic solutions. Has perspective on the industry and developing trends, including: technology, analytic methodology, products, and performance of competitors. Is familiar with most other key business drivers and disciplines. Relationship Management: Proactively build and own professional business relationships across the Enterprise. Generate and solicit ideas, and drive consensus Aware of potential conflict and address proactively. Acknowledge accomplishments of others to broader organization. Set and manage expectations with business partners for portfolio of projects. Understand diverse perspectives to effectively accomplish business goals. Quantitative Analysis: Able to introduce innovative techniques to both new and existing problems. Independently perform and implement complex analytics. Leads and actively engages in technical/peer reviews. Regularly offers technical consultative feedback. Can assess various technical solutions to optimize analytical outcomes. Occasionally recognizes emerging issues that require a quantitative solution within own portfolio of work. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit Experience : 0
11/03/2021
Full time
Company Summary Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 Job Description Summary The Sr. Director, Actuarial and Analytics is an analytic leadership role responsible for the predictive model-based Property Benchmark pricing tools as well as leading and coordinating Catastrophe (CAT) analysis across Business Insurance (BI). This role is expected to execute strategic and operational initiatives, drive change throughout BI Property and CAT, influence business partners up to VP level and share ownership of business financial results. The Sr. Director, Actuarial and Analytics will work within broad limits and authority on complex initiatives requiring specialized knowledge and expertise in breadth and/or depth in several of the following areas: * Actuarial and/or research methods * Advanced statistical analyses * Broad business knowledge * In-depth Line of Business knowledge * Broader awareness of enterprise Actuarial & Analytics community This role leads a team of 3 with two direct reports and an AALDP. Travelers offers a hybrid work location model that is designed to support flexibility. This position may be based 100% remotely or in one of our offices. Primary Job Duties & Responsibilities Strategy: Assess, prioritize, influence and communicate strategic initiative options to senior leaders. Demonstrate effective execution and completion of assigned strategic initiatives and projects. Generate and advocate for process improvements and actively propel innovation in alignment with existing strategy. This position will lead assigned unit strategic initiatives and cross-unit initiatives and is expected to participate in Enterprise initiatives on a limited basis. Operational: Independently perform actuarial and analytic analyses to solve business problems and apply judgment appropriately. Drive day to day execution within unit. Begin to drive broad department initiatives. Promote efficiency across primary working group, balancing additional effort against incremental lift gained from work. Make decisions independently in accordance with department practices. Consistently provide direction and review others' analytical work. Begin to translate ambiguous business needs into analytical solutions. Provide support as necessary for initiatives across the Enterprise within the scope of influence. Communication: Communicates on a regular basis with staff, peers and business partners and on an occasional basis with senior leaders. Tailors communication of analysis, project results, and other business initiatives to audience. Communicates technical topics to non-technical audiences. Leads group discussions with primary working group. Creates formal written communication such as memos or presentations. Able to influence and collaborate with peers and partners to take actions to enhance business outcomes. Talent: Staff responsibilities are likely to include direct management of a small team of individual contributors. Acquisition, retention, and development of talent for assigned unit. Execute and communicate talent development processes, including performance and personal development goals. Succession planning and talent assessment recommendations. Performance management: Support staff engagement cross Enterprise initiatives. Mentor less experienced talent across the Enterprise. Onboard new employees and interns in unit. Support various training and skill development initiatives across Segment and the Enterprise. May provide support for recruiting efforts and candidate talent assessment efforts. Minimum Qualifications Bachelors Degree or equivalent experience required. 5 years of comprehensive quantitative analysis experience required. Education, Work Experience, & Knowledge College degree in STEM related field. Associate Actuarial Credential preferred. 8+ years of quantitative analysis experience. Strong understanding of insurance products and industry. Demonstrated ability in actuarial and quantitative analysis and statistical concepts. Leadership experience. Excellent communication, collaboration and relationship-building skills. Excellent communication skills with the ability to present and translate complex information to leadership and non-technical teams. Strong PC skills (MS Office) and programming skills (eg. SQL, SAS). Job Specific Technical Skills & Competencies Leadership: Begins to challenge conventional thinking. Takes ownership of projects related to strategic initiatives and often makes independent recommendations to influence business outcomes. Proficient in Leading Self including exhibiting decisiveness and self-awareness while also effectively managing ambiguity. Development of Leading Others including modeling the way for others and leading cross-unit projects. Initial development of Leading the Business including actively engaging in driving business results, broad thinking and promoting an Enterprise culture. Business Acumen: Has an in-depth understanding and knowledge of certain key business drivers and disciplines such as: underwriting, products, reinsurance, distribution, sales, operations, risk control, claim, and financials. Able to effectively utilize this business knowledge in developing and implementing analytic solutions. Has perspective on the industry and developing trends, including: technology, analytic methodology, products, and performance of competitors. Is familiar with most other key business drivers and disciplines. Relationship Management: Proactively build and own professional business relationships across the Enterprise. Generate and solicit ideas, and drive consensus Aware of potential conflict and address proactively. Acknowledge accomplishments of others to broader organization. Set and manage expectations with business partners for portfolio of projects. Understand diverse perspectives to effectively accomplish business goals. Quantitative Analysis: Able to introduce innovative techniques to both new and existing problems. Independently perform and implement complex analytics. Leads and actively engages in technical/peer reviews. Regularly offers technical consultative feedback. Can assess various technical solutions to optimize analytical outcomes. Occasionally recognizes emerging issues that require a quantitative solution within own portfolio of work. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit Experience : 0
Purpose of Job We are currently seeking a talented Manager, Commercial Lines for the 100% Remote Work Environment. Coaches, mentors, and develops Commercial Lines Specialists to provide membership with commercial insurance solutions. Uses knowledge of commercial marketplace to support CLS teams throughout the client life cycle. Job Requirements About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. USAA Careers - World Class Benefits (31 seconds) Primary Responsibilities: * Identifies and manages existing and emerging risks that stem from business activities and the job role. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. * Follows written risk and compliance policies and procedures for business activities. * Collaborates with internal and external stakeholders (alliance carrier underwriting, product management) to report needs, escalations and exceptions. Utilizes Commercial Agency Management Systems comfortably to follow a multi-carrier process and operate in a multi-carrier environment. * Maintains high degree of commercial industry expertise and knowledge of industry trends in order to facilitate and support the technical and interpersonal skills development of their team. * Drives business results and revenue/product goal attainment; ensures team members provide appropriate product solutions to meet member needs. * Responsible for leading team in support of achieving individual and team goals, holding them accountable for performance and actions and develops employees through regular coaching and timely feedback. Minimum Requirements: * Bachelor's Degree, OR, * 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree (10 years of experience total in lieu of a Degree). * 6 years of insurance sales and service experience to include at least 2 years of commercial insurance experience. * 2 years of coaching, direct team lead, or supervisory experience. * Property & Casualty (not Personal Lines-only version) license required and must be maintained. * Previous experience utilizing multiple carriers and operating in multi-carrier environment. * Experience with Commercial Agency Management Systems. * Ability to work in agile and dynamic environment. When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses. Preferred Experience: * Insurance Designation * 2 or more years' experience in direct sales environment. * Experience utilizing multiple carriers and operating in multi-carrier environment and explain how many you have worked with at one time. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $66,300-$119,500 this does not include geographic differential it may be applied based on your work location) Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. * Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details. USAA Total Rewards Relocation assistance is not available for this position. For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement) or must have manager's approval prior to posting. Last day for internal candidates to apply to the opening is 3/29/21 by 11:59 pm CST time.
03/23/2021
Full time
Purpose of Job We are currently seeking a talented Manager, Commercial Lines for the 100% Remote Work Environment. Coaches, mentors, and develops Commercial Lines Specialists to provide membership with commercial insurance solutions. Uses knowledge of commercial marketplace to support CLS teams throughout the client life cycle. Job Requirements About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. USAA Careers - World Class Benefits (31 seconds) Primary Responsibilities: * Identifies and manages existing and emerging risks that stem from business activities and the job role. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. * Follows written risk and compliance policies and procedures for business activities. * Collaborates with internal and external stakeholders (alliance carrier underwriting, product management) to report needs, escalations and exceptions. Utilizes Commercial Agency Management Systems comfortably to follow a multi-carrier process and operate in a multi-carrier environment. * Maintains high degree of commercial industry expertise and knowledge of industry trends in order to facilitate and support the technical and interpersonal skills development of their team. * Drives business results and revenue/product goal attainment; ensures team members provide appropriate product solutions to meet member needs. * Responsible for leading team in support of achieving individual and team goals, holding them accountable for performance and actions and develops employees through regular coaching and timely feedback. Minimum Requirements: * Bachelor's Degree, OR, * 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree (10 years of experience total in lieu of a Degree). * 6 years of insurance sales and service experience to include at least 2 years of commercial insurance experience. * 2 years of coaching, direct team lead, or supervisory experience. * Property & Casualty (not Personal Lines-only version) license required and must be maintained. * Previous experience utilizing multiple carriers and operating in multi-carrier environment. * Experience with Commercial Agency Management Systems. * Ability to work in agile and dynamic environment. When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses. Preferred Experience: * Insurance Designation * 2 or more years' experience in direct sales environment. * Experience utilizing multiple carriers and operating in multi-carrier environment and explain how many you have worked with at one time. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $66,300-$119,500 this does not include geographic differential it may be applied based on your work location) Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. * Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details. USAA Total Rewards Relocation assistance is not available for this position. For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement) or must have manager's approval prior to posting. Last day for internal candidates to apply to the opening is 3/29/21 by 11:59 pm CST time.
Company Summary Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 3 Job Description Summary As a member of the Business Insurance Operations team, this position provides holistic solutions to our customers making Travelers the undeniable carrier of choice. Position entails two primary functions; the employee will have one of these functions as a primary responsibility and will provide workload support for the other function as needed: 1-New business quote entry 2-New business quote follow up and issuance Accountable for quote production and successful transitioning customers from a buying agreement to policy issuance in a solution focused, growth-oriented organization. Performance goals are focused on supporting operational sales and cross-sell objectives. Use computer systems to process transactions and interact with our customers through a variety of channels (phone, email). Participate in an in-depth new hire training program and continuous development designed to ensure: - Thorough understanding of how our systems work - Broad knowledge of offerings, products and coverages - The Travelers mission and purpose is understood, applied and modeled for others Primary Job Duties & Responsibilities Partner with Sales Advisors, Underwriting, agents and our customers to support the quotation and issuance of new business accounts across all states Leverage proprietary systems, standardized processes/procedures and authority level to produce a quality product within established timeframes Efficiently research on-line resources to identify underwriting exposures, complete quote process and identify coverage needs. Promptly and professionally obtain additional information from agents and customers needed to complete the quote or issuance process via their preferred method of communication; e.g. email and phone. Coordinate with Sales Advisors to ensure the agent and customer have a seamless transaction. Efficiently research on-line resources to complete quote process and identify coverage needs Promptly and professionally obtain additional information from agents and customers needed to complete the quote or issuance process via their preferred method of communication; e.g. email and phone Utilize available published best practices as well as experience and knowledge to decline, modify, rate and quote accounts Analyze account to determine applicable credits to support improved sales outcomes Multi-task and manage workflow from various sources (external campaign partners, internal transfers) and channels (inbound/ outbound phone and email) Develop and maintain strong agency relationships Develop knowledge and stays current on available Small Commercial Insurance products, underwriting, market place trends, sales processes and features Receive and implement constructive feedback in the form of professional coaching Achieve and maintain the minimum required quality and underwriting metrics while consistently striving to improve performance Adhere to audit and compliance requirements Advance the business by participating in projects/initiatives aimed at increasing operational efficiency as applicable and other duties as assigned. May mentor peers and assist in new hire training Minimum Qualifications High school diploma or equivalent. Minimum of 2 years professional work experience. Intermediate Microsoft Office software skills. Intermediate level verbal and written communication skills. Education, Work Experience, & Knowledge Ability to build and maintain professional and positive relationships. Intermediate or advanced understanding of the sales process preferred. Ability to act with a sense of urgency and effectively multi-task in a production-based environment. Ability to work independently and in a team environment, including working with remote peers and leadership. Strong organization and time management skills. Licensing or Certificates Ability to obtain and maintain a Commercial Property/Casualty License preferred although may be required based on responsibilities. Job Specific Technical Skills & Competencies Teamwork & Collaboration: Establishes strong relationships and networks within Select Business and Underwriting Centers, the Travelers Enterprise and externally. Analytical, Problem Solving & Decision Making: Manages own work; takes responsibility for decisions and actions; quantitative reasoning, critical thinking skills. Strategic and independent thinking. Communication: Strong interpersonal, verbal and written communication skills. Organization: Strong organization and time management skills ‐ ability to manage multiple tasks; prioritize and work effectively in a fast paced, decision oriented environment. Change Management: Adaptable and able to thrive in a changing environment. Technology Skills: Able to learn and navigate multiple systems in a paperless environment. Customer Experience: Provide excellent customer service to agents and internal business partners ensuring they feel secured, respected and cared for. Active Listening: Demonstrate strong active listening skills to identify and resolve customer problems or objections. Results and Solution Oriented: Compelling drive and high energy level, hardworking, reliable with strong learning capability and willingness to help in any way to support business objectives. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you have questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting.
03/20/2021
Full time
Company Summary Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 3 Job Description Summary As a member of the Business Insurance Operations team, this position provides holistic solutions to our customers making Travelers the undeniable carrier of choice. Position entails two primary functions; the employee will have one of these functions as a primary responsibility and will provide workload support for the other function as needed: 1-New business quote entry 2-New business quote follow up and issuance Accountable for quote production and successful transitioning customers from a buying agreement to policy issuance in a solution focused, growth-oriented organization. Performance goals are focused on supporting operational sales and cross-sell objectives. Use computer systems to process transactions and interact with our customers through a variety of channels (phone, email). Participate in an in-depth new hire training program and continuous development designed to ensure: - Thorough understanding of how our systems work - Broad knowledge of offerings, products and coverages - The Travelers mission and purpose is understood, applied and modeled for others Primary Job Duties & Responsibilities Partner with Sales Advisors, Underwriting, agents and our customers to support the quotation and issuance of new business accounts across all states Leverage proprietary systems, standardized processes/procedures and authority level to produce a quality product within established timeframes Efficiently research on-line resources to identify underwriting exposures, complete quote process and identify coverage needs. Promptly and professionally obtain additional information from agents and customers needed to complete the quote or issuance process via their preferred method of communication; e.g. email and phone. Coordinate with Sales Advisors to ensure the agent and customer have a seamless transaction. Efficiently research on-line resources to complete quote process and identify coverage needs Promptly and professionally obtain additional information from agents and customers needed to complete the quote or issuance process via their preferred method of communication; e.g. email and phone Utilize available published best practices as well as experience and knowledge to decline, modify, rate and quote accounts Analyze account to determine applicable credits to support improved sales outcomes Multi-task and manage workflow from various sources (external campaign partners, internal transfers) and channels (inbound/ outbound phone and email) Develop and maintain strong agency relationships Develop knowledge and stays current on available Small Commercial Insurance products, underwriting, market place trends, sales processes and features Receive and implement constructive feedback in the form of professional coaching Achieve and maintain the minimum required quality and underwriting metrics while consistently striving to improve performance Adhere to audit and compliance requirements Advance the business by participating in projects/initiatives aimed at increasing operational efficiency as applicable and other duties as assigned. May mentor peers and assist in new hire training Minimum Qualifications High school diploma or equivalent. Minimum of 2 years professional work experience. Intermediate Microsoft Office software skills. Intermediate level verbal and written communication skills. Education, Work Experience, & Knowledge Ability to build and maintain professional and positive relationships. Intermediate or advanced understanding of the sales process preferred. Ability to act with a sense of urgency and effectively multi-task in a production-based environment. Ability to work independently and in a team environment, including working with remote peers and leadership. Strong organization and time management skills. Licensing or Certificates Ability to obtain and maintain a Commercial Property/Casualty License preferred although may be required based on responsibilities. Job Specific Technical Skills & Competencies Teamwork & Collaboration: Establishes strong relationships and networks within Select Business and Underwriting Centers, the Travelers Enterprise and externally. Analytical, Problem Solving & Decision Making: Manages own work; takes responsibility for decisions and actions; quantitative reasoning, critical thinking skills. Strategic and independent thinking. Communication: Strong interpersonal, verbal and written communication skills. Organization: Strong organization and time management skills ‐ ability to manage multiple tasks; prioritize and work effectively in a fast paced, decision oriented environment. Change Management: Adaptable and able to thrive in a changing environment. Technology Skills: Able to learn and navigate multiple systems in a paperless environment. Customer Experience: Provide excellent customer service to agents and internal business partners ensuring they feel secured, respected and cared for. Active Listening: Demonstrate strong active listening skills to identify and resolve customer problems or objections. Results and Solution Oriented: Compelling drive and high energy level, hardworking, reliable with strong learning capability and willingness to help in any way to support business objectives. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you have questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting.