Job Description Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. As Kinetic, Windstream offers bundled services, including premium broadband, security solutions, voice, and digital TV to consumers through an enhanced fiber network. Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients. Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises. The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities! _ About the Role: The SMB Care Representative handles inbound calls in a call center environment on a variety of subjects. What You'll Do: Resolve customer inquiries, billing issues and product/service concerns Explain and save products and services to existing customers Access and update customer accounts through computer-based systems with the customer on the phone Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates Be able to work between the hours of 8am - 6pm ET Monday through Friday (NOTE: overtime may be required) Other duties as assigned Do You Have? Good telephone communication skills and customer interface ability Capability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player, and defuse difficult situations PC skills (Windows), 10-key and keyboarding skills The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry Ability to work flexible hours on a rotating schedule including evenings, holidays and weekends. Also, overtime may be required. Even Better: At least one year of call center experience, preferably in the telecommunications industry Relevant systems knowledge Bilingual (Spanish/English) skills are a plus Sales experience is a plus Minimum Requirements: High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate. Physical Tasks- Sitting and Stationary: 67-100% Carrying: Occasionally: 0-33% Lifting-Lowering >1-15 lbs: Occasionally: 0-33% Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% Fine Manipulating: Frequently: 34-66% Audio Visual Needs - Hearing: Continuously: 67-100% Near Vision: Continuously: 67-100% Far Vision: Occasionally: 0-33% Peripheral Vision: Occasionally: 0-33% Equipment Used in Job Performance: Computer, Printer, Telephone, Basic Office Supplies _ Our Benefits: Medical, Dental, Vision Insurance Plans 401K Plan Health & Flexible Savings Account Life and AD&D, Spousal Life, Child Life Insurance Plans Educational Assistance Plan Identity Theft, Legal, Auto & Home and Pet Insurance Windstream CIB Statement: Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve. Our Employee Resource Groups: WinVets - Veteran Employee Resource Group WOW - Women Employee Resource Group WINPRIDE - LGBTQ+ Employee Resource Group WBPN - Black Professional Resource Group WARG - Ability Resource Group LaFamilia -Hispanic Resource Group Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing. Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
04/18/2024
Full time
Job Description Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. As Kinetic, Windstream offers bundled services, including premium broadband, security solutions, voice, and digital TV to consumers through an enhanced fiber network. Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients. Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises. The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities! _ About the Role: The SMB Care Representative handles inbound calls in a call center environment on a variety of subjects. What You'll Do: Resolve customer inquiries, billing issues and product/service concerns Explain and save products and services to existing customers Access and update customer accounts through computer-based systems with the customer on the phone Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates Be able to work between the hours of 8am - 6pm ET Monday through Friday (NOTE: overtime may be required) Other duties as assigned Do You Have? Good telephone communication skills and customer interface ability Capability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player, and defuse difficult situations PC skills (Windows), 10-key and keyboarding skills The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry Ability to work flexible hours on a rotating schedule including evenings, holidays and weekends. Also, overtime may be required. Even Better: At least one year of call center experience, preferably in the telecommunications industry Relevant systems knowledge Bilingual (Spanish/English) skills are a plus Sales experience is a plus Minimum Requirements: High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate. Physical Tasks- Sitting and Stationary: 67-100% Carrying: Occasionally: 0-33% Lifting-Lowering >1-15 lbs: Occasionally: 0-33% Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% Fine Manipulating: Frequently: 34-66% Audio Visual Needs - Hearing: Continuously: 67-100% Near Vision: Continuously: 67-100% Far Vision: Occasionally: 0-33% Peripheral Vision: Occasionally: 0-33% Equipment Used in Job Performance: Computer, Printer, Telephone, Basic Office Supplies _ Our Benefits: Medical, Dental, Vision Insurance Plans 401K Plan Health & Flexible Savings Account Life and AD&D, Spousal Life, Child Life Insurance Plans Educational Assistance Plan Identity Theft, Legal, Auto & Home and Pet Insurance Windstream CIB Statement: Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve. Our Employee Resource Groups: WinVets - Veteran Employee Resource Group WOW - Women Employee Resource Group WINPRIDE - LGBTQ+ Employee Resource Group WBPN - Black Professional Resource Group WARG - Ability Resource Group LaFamilia -Hispanic Resource Group Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing. Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Advanced Call Center Technologies, LLC.
Logan, Utah
Wednesday, April 17, 2024 Must be within 1 hour of Logan, UT THIS IS NOT A REMOTE POSITION Advanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you will be the voice of the company, using your people skills and knowledge to solve problems and make a difference in our customers' lives. You will receive paid, hands-on training in valuable computer skills, negotiation techniques, interpersonal communication and business processes. ACT offers a positive company culture with many opportunities for advancement - more than 90% of our leadership team started as Customer Experience Reps! Working at ACT is more than just a job - it's an opportunity to join something bigger. As an employee-owned company, employees have a path to becoming shareholders and co-owners in the company. When you join ACT, you are taking control of your future and benefiting directly from our company's success. You will be personally rewarded for your contributions as our company shares grow in value. We offer: • Opportunities for promotion • Flexible schedules • Tremendous bonus opportunities • Fantastic supervisors and a positive environment • Employee Ownership Program - a company paid, long-term benefit • Healthcare and other benefits for you, your spouse, and/or children after 90 days • Paid time off and paid holidays after 90 days Position Summary: We will empower you to provide best in class service! Customer Experience Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Experience Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Essential Duties and Responsibilities: • Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. • Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. • Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions. • Multi tasks to document while speaking with the consumer. • Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients' specific quality standards. • Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. • Is consistently at work and on time • Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. • Other duties as requested by management Minimum Qualifications Must be able to successfully pass criminal background check Data entry and basic computer skills Previous Call Center or similar customer service experience preferred Education: High School diploma or GED. CB ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT's employees to perform their job duties may result in discipline up to and including discharge.
04/18/2024
Full time
Wednesday, April 17, 2024 Must be within 1 hour of Logan, UT THIS IS NOT A REMOTE POSITION Advanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you will be the voice of the company, using your people skills and knowledge to solve problems and make a difference in our customers' lives. You will receive paid, hands-on training in valuable computer skills, negotiation techniques, interpersonal communication and business processes. ACT offers a positive company culture with many opportunities for advancement - more than 90% of our leadership team started as Customer Experience Reps! Working at ACT is more than just a job - it's an opportunity to join something bigger. As an employee-owned company, employees have a path to becoming shareholders and co-owners in the company. When you join ACT, you are taking control of your future and benefiting directly from our company's success. You will be personally rewarded for your contributions as our company shares grow in value. We offer: • Opportunities for promotion • Flexible schedules • Tremendous bonus opportunities • Fantastic supervisors and a positive environment • Employee Ownership Program - a company paid, long-term benefit • Healthcare and other benefits for you, your spouse, and/or children after 90 days • Paid time off and paid holidays after 90 days Position Summary: We will empower you to provide best in class service! Customer Experience Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Experience Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Essential Duties and Responsibilities: • Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. • Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. • Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions. • Multi tasks to document while speaking with the consumer. • Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients' specific quality standards. • Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. • Is consistently at work and on time • Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. • Other duties as requested by management Minimum Qualifications Must be able to successfully pass criminal background check Data entry and basic computer skills Previous Call Center or similar customer service experience preferred Education: High School diploma or GED. CB ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT's employees to perform their job duties may result in discipline up to and including discharge.
Simply the Best Pest Control is Seeking an Inside Sales Representative in Clinton, New Jersey We are looking for a competitive and well-accomplished Inside Sales Representative that thrives in a quick sales cycle environment. Our Inside Sales Representative plays a fundamental role in achieving our ambitious customer acquisition and growth objectives. You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects, and closing sales. Responsibilities for our Inside Sales Representative: Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails Understand customer needs and requirements Route qualified opportunities to the appropriate sales executives for further development and closure Close sales and achieve monthly quotas Research accounts, identify key players, and generate interest Maintain and expand a database of prospects within an assigned territory Team with channel partners to build pipeline and close deals Perform effective online demos to prospects Required Skills for our Inside Sales Representative: Proven inside sales experience Track record of over-achieving quota Strong phone presence and experience dialing dozens of calls per day Proficient with corporate productivity and web presentation tools Experience working with Pest Routes, Real Green, or a similar CRM Excellent verbal and written communications skills Strong listening and presentation skills Ability to multitask, prioritize, and manage time effectively We offer a competitive compensation package including a generous hourly wage plus commissions for sales of recurring and one-time services. Benefits include medical, dental, 401(k) retirement savings, paid holidays, sick days, and PTO. Compensation details: 0 Yearly Salary PIe674a94d75a6-6783
04/18/2024
Full time
Simply the Best Pest Control is Seeking an Inside Sales Representative in Clinton, New Jersey We are looking for a competitive and well-accomplished Inside Sales Representative that thrives in a quick sales cycle environment. Our Inside Sales Representative plays a fundamental role in achieving our ambitious customer acquisition and growth objectives. You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects, and closing sales. Responsibilities for our Inside Sales Representative: Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails Understand customer needs and requirements Route qualified opportunities to the appropriate sales executives for further development and closure Close sales and achieve monthly quotas Research accounts, identify key players, and generate interest Maintain and expand a database of prospects within an assigned territory Team with channel partners to build pipeline and close deals Perform effective online demos to prospects Required Skills for our Inside Sales Representative: Proven inside sales experience Track record of over-achieving quota Strong phone presence and experience dialing dozens of calls per day Proficient with corporate productivity and web presentation tools Experience working with Pest Routes, Real Green, or a similar CRM Excellent verbal and written communications skills Strong listening and presentation skills Ability to multitask, prioritize, and manage time effectively We offer a competitive compensation package including a generous hourly wage plus commissions for sales of recurring and one-time services. Benefits include medical, dental, 401(k) retirement savings, paid holidays, sick days, and PTO. Compensation details: 0 Yearly Salary PIe674a94d75a6-6783
Job Description Keona Health is looking for the next Sales Development Representative to join our sales organization. From facilitating initial conversations to developing team-wide best practices, you will be an integral member of our Sales organization. In this role, you'll be responsible for creating excitement about Keona Health. You'll get to work alongside an extremely passionate and supportive team, but most importantly you'll jumpstart your career in an exciting field. If you're interested in venturing outside the norm and are ready to join a company with a proven business model, we'd love to learn more about you Responsibilities Identify and obtain new sales opportunities with prospective clients through outbound cold calls, emails, social media, and other communication networks. Follow-up with inbound leads in a timely manner. Use professional communication skills and create an excellent first impression to prospects. Instigate a strong strategy to attract customers, using email and call scripts. Utilize prospecting and research tools, coordinate with assigned reps to qualify opportunities; implement effective handoff plans, and prepare for qualification calls and discovery meetings with target prospects. Manage scheduling and calendaring of sales calls, emails and other engagements. Keep track of leads and execute with agility by developing & following up. Strategize with team members to innovate & improve the overall sales development process Conduct sales development best practices with email, phone, and social drips using enablement technology to connect with new prospects. Stay up to date and informed with product and service information. Maintain expected knowledge of the products to answer potential questions from customers. Work closely and collaboratively with the sales team to develop and implement appropriate prospect communication plans Work internally with other departments to ensure proper quality and quantity of demonstrations Meet and track sales goals.
04/16/2024
Full time
Job Description Keona Health is looking for the next Sales Development Representative to join our sales organization. From facilitating initial conversations to developing team-wide best practices, you will be an integral member of our Sales organization. In this role, you'll be responsible for creating excitement about Keona Health. You'll get to work alongside an extremely passionate and supportive team, but most importantly you'll jumpstart your career in an exciting field. If you're interested in venturing outside the norm and are ready to join a company with a proven business model, we'd love to learn more about you Responsibilities Identify and obtain new sales opportunities with prospective clients through outbound cold calls, emails, social media, and other communication networks. Follow-up with inbound leads in a timely manner. Use professional communication skills and create an excellent first impression to prospects. Instigate a strong strategy to attract customers, using email and call scripts. Utilize prospecting and research tools, coordinate with assigned reps to qualify opportunities; implement effective handoff plans, and prepare for qualification calls and discovery meetings with target prospects. Manage scheduling and calendaring of sales calls, emails and other engagements. Keep track of leads and execute with agility by developing & following up. Strategize with team members to innovate & improve the overall sales development process Conduct sales development best practices with email, phone, and social drips using enablement technology to connect with new prospects. Stay up to date and informed with product and service information. Maintain expected knowledge of the products to answer potential questions from customers. Work closely and collaboratively with the sales team to develop and implement appropriate prospect communication plans Work internally with other departments to ensure proper quality and quantity of demonstrations Meet and track sales goals.
FHEHealth ("FHE") is a dually accredited (CARF and JOINT) licensed behavioral healthcare institution that delivers quality, medically integrated personalized treatment for First Responders suffering from Behavioral Health Disorders. We specialize in addictive disorders, and other behavioral health diagnoses such as mood disorders, depression, anxiety, and traumatic disorders. We employ a team of highly qualified, compassionate individuals who share in the desire to serve this vulnerable population. We provide innovative treatment by treating not just the mind and the behaviors, but by treating the BRAIN itself through our cutting-edge neuro-rehabilitative services. FHE Health boasts a "Best in Class" state-of-the-art inpatient treatment facilities, outpatient and sober living campus' that promotes a strong sense of community while also providing patients with ongoing access to our multi-disciplinary team and services. We have been voted as "Top Work Places" eight years in a row. What Are We Looking for? We are looking for an Admissions Representative - Nights. Must be experienced in mental health admissions. Reports to the Director of Admissions. Night Shift 12:00AM to 8:00AM Benefits of the Admissions Representative As a full time, Admissions Representative you will be offered the following benefit options: Medical Dental Vision Supplemental Life Disability 401k Personal PTO Vacation Time Employee Assistance Program Duties and Responsibilities Screens clients for appropriateness and eligibility Fields inbound traffic calls from clients after hours Keeps up with any clients who are in transit during overnight shift Processes any B2B leads overnight Makes scheduled outbound calls for clients who request a call later in the evening (particularly on the West Coast) Communicates between nursing/medical and admissions during overnight shift Answers inquiries and screens calls from hospitals, families, patients, etc., and provide appointments that include orientation material, presentation, tour and closing. Makes recommendations regarding treatment options Required qualifications: 1 + year of prior addiction of mental health admissions experience High School diploma or GED Strong sales ability and high-quality customer service Highly organized and able to prioritize multiple tasks Ability to work well under pressure Availability to work Nights and Weekends
04/16/2024
Full time
FHEHealth ("FHE") is a dually accredited (CARF and JOINT) licensed behavioral healthcare institution that delivers quality, medically integrated personalized treatment for First Responders suffering from Behavioral Health Disorders. We specialize in addictive disorders, and other behavioral health diagnoses such as mood disorders, depression, anxiety, and traumatic disorders. We employ a team of highly qualified, compassionate individuals who share in the desire to serve this vulnerable population. We provide innovative treatment by treating not just the mind and the behaviors, but by treating the BRAIN itself through our cutting-edge neuro-rehabilitative services. FHE Health boasts a "Best in Class" state-of-the-art inpatient treatment facilities, outpatient and sober living campus' that promotes a strong sense of community while also providing patients with ongoing access to our multi-disciplinary team and services. We have been voted as "Top Work Places" eight years in a row. What Are We Looking for? We are looking for an Admissions Representative - Nights. Must be experienced in mental health admissions. Reports to the Director of Admissions. Night Shift 12:00AM to 8:00AM Benefits of the Admissions Representative As a full time, Admissions Representative you will be offered the following benefit options: Medical Dental Vision Supplemental Life Disability 401k Personal PTO Vacation Time Employee Assistance Program Duties and Responsibilities Screens clients for appropriateness and eligibility Fields inbound traffic calls from clients after hours Keeps up with any clients who are in transit during overnight shift Processes any B2B leads overnight Makes scheduled outbound calls for clients who request a call later in the evening (particularly on the West Coast) Communicates between nursing/medical and admissions during overnight shift Answers inquiries and screens calls from hospitals, families, patients, etc., and provide appointments that include orientation material, presentation, tour and closing. Makes recommendations regarding treatment options Required qualifications: 1 + year of prior addiction of mental health admissions experience High School diploma or GED Strong sales ability and high-quality customer service Highly organized and able to prioritize multiple tasks Ability to work well under pressure Availability to work Nights and Weekends
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Licensed Insurance Representative role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work in a hybrid model where you can work from home 2 days a week. For new hires starting in March, April, May or June 2024 we are offering a signing bonus of $2,000 to be paid in one installment. The Opportunity We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license for future insurance customer service opportunities in 2024. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include somweekends. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Acquire Property & Casualty (P&C) licenses and state registrations within 90 days of hire Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: Current active personal lines or property and casualty license in your current state of residence/or state of hire US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,370 - $50,300. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/15/2024
Full time
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Licensed Insurance Representative role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work in a hybrid model where you can work from home 2 days a week. For new hires starting in March, April, May or June 2024 we are offering a signing bonus of $2,000 to be paid in one installment. The Opportunity We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license for future insurance customer service opportunities in 2024. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include somweekends. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Acquire Property & Casualty (P&C) licenses and state registrations within 90 days of hire Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: Current active personal lines or property and casualty license in your current state of residence/or state of hire US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,370 - $50,300. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. The Opportunity We are currently seeking dedicated professionals to work in our San Antonio office for future insurance sales and customer service opportunities in 2024. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent US military experience through military service or a military spouse/domestic partner (current or former) Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $45010 - $46010. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/15/2024
Full time
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. The Opportunity We are currently seeking dedicated professionals to work in our San Antonio office for future insurance sales and customer service opportunities in 2024. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent US military experience through military service or a military spouse/domestic partner (current or former) Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $45010 - $46010. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description Objective At DICA, the Inside Sales role plays a crucial part in our company's success by driving revenue through lead generation, customer outreach, and sales closure. With a focus on maintaining comprehensive product/service knowledge and delivering compelling sales presentations, this position ensures effective communication with prospective customers. By consistently achieving sales targets, maintaining accurate customer records, and seamless collaboration both internal and external, the Inside Sales role fosters strong customer relationships and fuels growth. Core Focus The Inside Sales' primary responsibility revolves around prioritizing safety, maintaining quality and efficiency standards, and leveraging comprehensive product knowledge to drive sales success. This includes proactive cold calling and prompt response to inbound inquiries to ensure a steady flow of potential leads. Additionally, conducting virtual demonstrations, following up on proposals, and updating customer records in the CRM system are vital to maintaining a productive sales pipeline and maximizing closure rates. Regular attendance at team meetings fosters alignment with overall strategies while staying updated on industry trends ensures adaptability and competitiveness in the marketplace. To fulfill the requirements of this role, Inside Sales must demonstrate the capability to perform the necessary job duties per DICA's established standard of work. The following requirements outline the knowledge, skills, and abilities necessary for this position. Principal Roles and Responsibilities: Account ManagementConduct regular check-ins with existing clients to assess satisfaction and identify upsell opportunities (Bi-weekly/Weekly) Collaborate with clients to understand their evolving needs and align company offerings accordingly (As needed/Quarterly) CollaborationParticipate in sales meetings to discuss strategies, share insights, and align goals (Weekly) Coordinate with the marketing team to ensure consistent messaging and effective lead generation (As needed) Customer OutreachProactively reach out to potential leads via phone calls, emails, and networking events (Daily/Weekly) Follow up with leads to nurture relationships and move them through the sales funnel (Daily/Weekly) Customer Relationship Management (CRM)Regularly update CRM with client interactions, notes, and progress updates (As needed/Daily) Analyze CRM data to identify trends, opportunities, and areas for improvement (Weekly/Monthly) Drive SalesSet clear sales targets and develop strategies to achieve them (Monthly/Quarterly) Identify opportunities for cross-selling and upselling additional products or services (Monthly) Lead QualificationEvaluate leads based on predefined criteria to determine their potential value (As needed/Daily) Conduct initial qualifying conversations to assess fit and interest (Daily/Weekly) Market ResearchMonitor industry trends, competitor activities, and market dynamics to inform sales strategies (Weekly/Monthly) Gather customer feedback and insights to refine product offerings and enhance customer experience (As needed/Quarterly) Order ProcessingProcess incoming orders promptly and accurately, ensuring fulfillment meets customer expectations (As needed/Daily) Coordinate with logistics and operations teams to manage inventory and streamline order processing (Daily/Weekly) Product KnowledgeStay updated on product features, benefits, and use cases through regular training sessions (Monthly/Quarterly) Educate clients on product offerings and demonstrate how they address specific pain points or challenges (As needed/On-Demand) Quote/Proposal/Contract Negotiation and CreationPrepare customized quotes, proposals, and contracts tailored to client needs and preferences (As needed) Negotiate terms, pricing, and contract details to reach mutually beneficial agreements (As needed) Sales ReportingGenerate regular sales reports to track performance against targets and KPIs (Weekly) Analyze sales data to identify trends, opportunities, and areas for improvement (Monthly/Quarterly) Sales SupportProvide ongoing support to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction (As needed) Collaborate with cross-functional teams to troubleshoot problems and deliver solutions (As needed) Training and DevelopmentStay updated on product knowledge and sales techniques through training (As needed) Seek continuous improvement in sales skills and industry knowledge (As needed)
04/13/2024
Full time
Job Description Objective At DICA, the Inside Sales role plays a crucial part in our company's success by driving revenue through lead generation, customer outreach, and sales closure. With a focus on maintaining comprehensive product/service knowledge and delivering compelling sales presentations, this position ensures effective communication with prospective customers. By consistently achieving sales targets, maintaining accurate customer records, and seamless collaboration both internal and external, the Inside Sales role fosters strong customer relationships and fuels growth. Core Focus The Inside Sales' primary responsibility revolves around prioritizing safety, maintaining quality and efficiency standards, and leveraging comprehensive product knowledge to drive sales success. This includes proactive cold calling and prompt response to inbound inquiries to ensure a steady flow of potential leads. Additionally, conducting virtual demonstrations, following up on proposals, and updating customer records in the CRM system are vital to maintaining a productive sales pipeline and maximizing closure rates. Regular attendance at team meetings fosters alignment with overall strategies while staying updated on industry trends ensures adaptability and competitiveness in the marketplace. To fulfill the requirements of this role, Inside Sales must demonstrate the capability to perform the necessary job duties per DICA's established standard of work. The following requirements outline the knowledge, skills, and abilities necessary for this position. Principal Roles and Responsibilities: Account ManagementConduct regular check-ins with existing clients to assess satisfaction and identify upsell opportunities (Bi-weekly/Weekly) Collaborate with clients to understand their evolving needs and align company offerings accordingly (As needed/Quarterly) CollaborationParticipate in sales meetings to discuss strategies, share insights, and align goals (Weekly) Coordinate with the marketing team to ensure consistent messaging and effective lead generation (As needed) Customer OutreachProactively reach out to potential leads via phone calls, emails, and networking events (Daily/Weekly) Follow up with leads to nurture relationships and move them through the sales funnel (Daily/Weekly) Customer Relationship Management (CRM)Regularly update CRM with client interactions, notes, and progress updates (As needed/Daily) Analyze CRM data to identify trends, opportunities, and areas for improvement (Weekly/Monthly) Drive SalesSet clear sales targets and develop strategies to achieve them (Monthly/Quarterly) Identify opportunities for cross-selling and upselling additional products or services (Monthly) Lead QualificationEvaluate leads based on predefined criteria to determine their potential value (As needed/Daily) Conduct initial qualifying conversations to assess fit and interest (Daily/Weekly) Market ResearchMonitor industry trends, competitor activities, and market dynamics to inform sales strategies (Weekly/Monthly) Gather customer feedback and insights to refine product offerings and enhance customer experience (As needed/Quarterly) Order ProcessingProcess incoming orders promptly and accurately, ensuring fulfillment meets customer expectations (As needed/Daily) Coordinate with logistics and operations teams to manage inventory and streamline order processing (Daily/Weekly) Product KnowledgeStay updated on product features, benefits, and use cases through regular training sessions (Monthly/Quarterly) Educate clients on product offerings and demonstrate how they address specific pain points or challenges (As needed/On-Demand) Quote/Proposal/Contract Negotiation and CreationPrepare customized quotes, proposals, and contracts tailored to client needs and preferences (As needed) Negotiate terms, pricing, and contract details to reach mutually beneficial agreements (As needed) Sales ReportingGenerate regular sales reports to track performance against targets and KPIs (Weekly) Analyze sales data to identify trends, opportunities, and areas for improvement (Monthly/Quarterly) Sales SupportProvide ongoing support to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction (As needed) Collaborate with cross-functional teams to troubleshoot problems and deliver solutions (As needed) Training and DevelopmentStay updated on product knowledge and sales techniques through training (As needed) Seek continuous improvement in sales skills and industry knowledge (As needed)
Internet Sales Representative Represent AHW as the first point of contact for customers interacting with internet equipment listings. Qualify leads, answer questions, and close sales when appropriate or deliver the sale opportunities to other AHW salespeople who can close. Responsibilities: Works with Corporate Complete Goods Manager to learn the business Continually works to learn features, benefits, financing options and other product knowledge of all equipment potentially saleable by the dealership Responds to contacts from customers, gathers additional information and answers questions prior to passing leads to an existing salesperson Knows and follows a defined sales process Attends applicable sales training events/seminars/meetings Maintains a safe working environment and always adheres to company safety programs Performs other duties as assigned Experience, Education, Skills and Knowledge: Outstanding customer service and communication skills Previous experience with inbound call center, inside sales experience, marketing, or related sales experience preferred Ag and/or turf industry knowledge preferred Ability to work flexible hours Detail oriented and excellent organizational and multitasking skills Possesses an energetic, outgoing, and friendly demeanor Ability to use standard desktop applications such as Microsoft Office and internet functions AHW is a 16 location John Deere Dealership, selling tractors, combines, sprayers, riding mowers, commercial equipment in east central Illinois and western Indiana Date posted: 04/08/2024
04/13/2024
Full time
Internet Sales Representative Represent AHW as the first point of contact for customers interacting with internet equipment listings. Qualify leads, answer questions, and close sales when appropriate or deliver the sale opportunities to other AHW salespeople who can close. Responsibilities: Works with Corporate Complete Goods Manager to learn the business Continually works to learn features, benefits, financing options and other product knowledge of all equipment potentially saleable by the dealership Responds to contacts from customers, gathers additional information and answers questions prior to passing leads to an existing salesperson Knows and follows a defined sales process Attends applicable sales training events/seminars/meetings Maintains a safe working environment and always adheres to company safety programs Performs other duties as assigned Experience, Education, Skills and Knowledge: Outstanding customer service and communication skills Previous experience with inbound call center, inside sales experience, marketing, or related sales experience preferred Ag and/or turf industry knowledge preferred Ability to work flexible hours Detail oriented and excellent organizational and multitasking skills Possesses an energetic, outgoing, and friendly demeanor Ability to use standard desktop applications such as Microsoft Office and internet functions AHW is a 16 location John Deere Dealership, selling tractors, combines, sprayers, riding mowers, commercial equipment in east central Illinois and western Indiana Date posted: 04/08/2024
DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact one of our Talent Specialists Sivanesan at Title: Customer Accounts Specialist Location: Livermore, CA Duration: 12 Months Description The position of Customer Accounts Specialist is within our Revenue Cycle Management located in Livermore, California. In this role, you will be responsible for handling inbound calls regarding questions on billing statements, and the follow-up of outstanding patient balances. Working knowledge of billing, insurance and interpreting EOB's is mandatory. The representative will be tasked to resolve unpaid accounts in a timely and efficient manner while maintaining quality and production standards set for the position. Medical Billing Insurance Collector/Customer Service. Responsibilities: This position is responsible for, but not limited to, the following: . Assures that all phases of processing client information are in compliance with HIPAA, PHI regulatory and related policies and practices; reports any Compliance issues to the Director of Operations. . Coordinates the insurance verification process and makes sure that the client understands their co-pay responsibility. Responsible to follow-up as necessary to facilitate the collection of co-pays. . When applicable may gather credit card or other payment processing information from client and enters into system to process payment for account. . Manages the entry of client information into computer system in a timely manner and contact of referral source, customer and/or client to obtain missing information needed to set up client for service. Ensures that the data is accurate and complete. . Confirms all sales orders in the system and ensures that all required information (e.g. proof of delivery, signed prescription, signed acknowledgement form, etc.) is on file before submitting claim for payment. . Follows up on all missing sales orders and reconciles billing questions on a regular basis until payment status is complete. . Responsible for the timely submission of claims (electronic and paper as needed) to payers; Corrects and resubmits front-end and back-end rejected claims. . Ensures that all cash is posted to the correct account in a timely manner. . Responsible for the timely follow-up and collection of payments due to the organization. This is accomplished by generating invoices and/or following up with clients and/or payers. . Uses available resources to maintain current regulatory guidelines and reimbursement information to insure that the company is obtaining all appropriate information as required for billing and reimbursement. . Performs other duties/projects as assigned by management including customer service support: processing, resolving and logging customer inquiries. . Communicate with up to 50 patients each day through phone calls and emails in a professional and courteous manner. . Handle a variety of inquiry categories including questions about patient statements, billing, and general questions. . Helps reconcile patient accounts to ensure correctness of patient statements. Has a working knowledge of Medicaid and Medicare programs and commercial insurances . Ability to interpret Explanations of Benefits or Remittance Advice (EOB or RA). . Able to explain a billing statement and methodology. . Maintains accurate and complete records concerning collection activity on all accounts according to company procedures. . Process requests quickly, accurately, and consistently with general supervision . Submit adjustment / refund requests if needed. . Keeps management informed of areas of concern and problems identified. . Assists in monthly closing by assuring all appropriate information is entered into the system. . Process credit card payments. . Monitors hardship applications. BASIC QUALIFICATIONS EDUCATION: High school graduate or equivalent required Strong verbal and written communication skills Knowledge of Revenue Cycle Customer Billing Excellent oral and written communication skills preferred Detail oriented with a focus on exceptional customer service Strong time management skills and ability to manage individual assignments Ability to work in a team environment Strong attention to detail Requires the ability to work with and maintain confidential information PREFERRED QUALIFICATIONS: Secondary education or Medical Certification Experience in the healthcare industry preferred Knowledge of customer relationship management (CRM) tools and related analytics desired COMPETENCIES: Experience with Microsoft Office - Word, Excel, PowerPoint required Familiarity with performance metrics and ability to meet identified targets required Strong customer service skills and professional demeanor required Working knowledge of HIPAA and the Affordable Care Act; Must have an aptitude for problem solving and staff coaching/training; Must be able to communicate both written and orally in a business professional manner; Must possess the ability to effectively present information in one-on-one and small group situations to customers and other employees Must possess the ability to work in an environment of multiple concurrent tasks and constant interruptions Analytical skills are required About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
04/13/2024
Full time
DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact one of our Talent Specialists Sivanesan at Title: Customer Accounts Specialist Location: Livermore, CA Duration: 12 Months Description The position of Customer Accounts Specialist is within our Revenue Cycle Management located in Livermore, California. In this role, you will be responsible for handling inbound calls regarding questions on billing statements, and the follow-up of outstanding patient balances. Working knowledge of billing, insurance and interpreting EOB's is mandatory. The representative will be tasked to resolve unpaid accounts in a timely and efficient manner while maintaining quality and production standards set for the position. Medical Billing Insurance Collector/Customer Service. Responsibilities: This position is responsible for, but not limited to, the following: . Assures that all phases of processing client information are in compliance with HIPAA, PHI regulatory and related policies and practices; reports any Compliance issues to the Director of Operations. . Coordinates the insurance verification process and makes sure that the client understands their co-pay responsibility. Responsible to follow-up as necessary to facilitate the collection of co-pays. . When applicable may gather credit card or other payment processing information from client and enters into system to process payment for account. . Manages the entry of client information into computer system in a timely manner and contact of referral source, customer and/or client to obtain missing information needed to set up client for service. Ensures that the data is accurate and complete. . Confirms all sales orders in the system and ensures that all required information (e.g. proof of delivery, signed prescription, signed acknowledgement form, etc.) is on file before submitting claim for payment. . Follows up on all missing sales orders and reconciles billing questions on a regular basis until payment status is complete. . Responsible for the timely submission of claims (electronic and paper as needed) to payers; Corrects and resubmits front-end and back-end rejected claims. . Ensures that all cash is posted to the correct account in a timely manner. . Responsible for the timely follow-up and collection of payments due to the organization. This is accomplished by generating invoices and/or following up with clients and/or payers. . Uses available resources to maintain current regulatory guidelines and reimbursement information to insure that the company is obtaining all appropriate information as required for billing and reimbursement. . Performs other duties/projects as assigned by management including customer service support: processing, resolving and logging customer inquiries. . Communicate with up to 50 patients each day through phone calls and emails in a professional and courteous manner. . Handle a variety of inquiry categories including questions about patient statements, billing, and general questions. . Helps reconcile patient accounts to ensure correctness of patient statements. Has a working knowledge of Medicaid and Medicare programs and commercial insurances . Ability to interpret Explanations of Benefits or Remittance Advice (EOB or RA). . Able to explain a billing statement and methodology. . Maintains accurate and complete records concerning collection activity on all accounts according to company procedures. . Process requests quickly, accurately, and consistently with general supervision . Submit adjustment / refund requests if needed. . Keeps management informed of areas of concern and problems identified. . Assists in monthly closing by assuring all appropriate information is entered into the system. . Process credit card payments. . Monitors hardship applications. BASIC QUALIFICATIONS EDUCATION: High school graduate or equivalent required Strong verbal and written communication skills Knowledge of Revenue Cycle Customer Billing Excellent oral and written communication skills preferred Detail oriented with a focus on exceptional customer service Strong time management skills and ability to manage individual assignments Ability to work in a team environment Strong attention to detail Requires the ability to work with and maintain confidential information PREFERRED QUALIFICATIONS: Secondary education or Medical Certification Experience in the healthcare industry preferred Knowledge of customer relationship management (CRM) tools and related analytics desired COMPETENCIES: Experience with Microsoft Office - Word, Excel, PowerPoint required Familiarity with performance metrics and ability to meet identified targets required Strong customer service skills and professional demeanor required Working knowledge of HIPAA and the Affordable Care Act; Must have an aptitude for problem solving and staff coaching/training; Must be able to communicate both written and orally in a business professional manner; Must possess the ability to effectively present information in one-on-one and small group situations to customers and other employees Must possess the ability to work in an environment of multiple concurrent tasks and constant interruptions Analytical skills are required About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work from home 2 days a week. The actual onsite days are settled between each employee and their manager. The Opportunity We are currently seeking dedicated professionals to work in our Phoenix office for future insurance sales and customer service opportunities in 2024. We have various schedules ranging from 9:30am CST to 7:00pm CST with two consecutive days off. These roles include a shift differential of 15% for hours worked after 6:00pm CST and any hours worked on Saturday or Sunday. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 8:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,135 - $48,635. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/12/2024
Full time
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work from home 2 days a week. The actual onsite days are settled between each employee and their manager. The Opportunity We are currently seeking dedicated professionals to work in our Phoenix office for future insurance sales and customer service opportunities in 2024. We have various schedules ranging from 9:30am CST to 7:00pm CST with two consecutive days off. These roles include a shift differential of 15% for hours worked after 6:00pm CST and any hours worked on Saturday or Sunday. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 8:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,135 - $48,635. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work from home 2 days a week. The actual onsite days are settled between each employee and their manager. The Opportunity We are currently seeking dedicated professionals to work in our Phoenix office for future insurance sales and customer service opportunities in 2024. We have various schedules ranging from 9:30am CST to 7:00pm CST with two consecutive days off. These roles include a shift differential of 15% for hours worked after 6:00pm CST and any hours worked on Saturday or Sunday. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 8:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,135 - $48,635. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/11/2024
Full time
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work from home 2 days a week. The actual onsite days are settled between each employee and their manager. The Opportunity We are currently seeking dedicated professionals to work in our Phoenix office for future insurance sales and customer service opportunities in 2024. We have various schedules ranging from 9:30am CST to 7:00pm CST with two consecutive days off. These roles include a shift differential of 15% for hours worked after 6:00pm CST and any hours worked on Saturday or Sunday. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 8:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,135 - $48,635. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work from home 2 days a week. The actual onsite days are settled between each employee and their manager. The Opportunity We are currently seeking dedicated professionals to work in our Phoenix office for future insurance sales and customer service opportunities in 2024. We have various schedules ranging from 9:30am CST to 7:00pm CST with two consecutive days off. These roles include a shift differential of 15% for hours worked after 6:00pm CST and any hours worked on Saturday or Sunday. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 8:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,135 - $48,635. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/11/2024
Full time
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work from home 2 days a week. The actual onsite days are settled between each employee and their manager. The Opportunity We are currently seeking dedicated professionals to work in our Phoenix office for future insurance sales and customer service opportunities in 2024. We have various schedules ranging from 9:30am CST to 7:00pm CST with two consecutive days off. These roles include a shift differential of 15% for hours worked after 6:00pm CST and any hours worked on Saturday or Sunday. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 8:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,135 - $48,635. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work from home 2 days a week. The actual onsite days are settled between each employee and their manager. The Opportunity We are currently seeking dedicated professionals to work in our Phoenix office for future insurance sales and customer service opportunities in 2024. We have various schedules ranging from 9:30am CST to 7:00pm CST with two consecutive days off. These roles include a shift differential of 15% for hours worked after 6:00pm CST and any hours worked on Saturday or Sunday. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 8:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,135 - $48,635. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/11/2024
Full time
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work from home 2 days a week. The actual onsite days are settled between each employee and their manager. The Opportunity We are currently seeking dedicated professionals to work in our Phoenix office for future insurance sales and customer service opportunities in 2024. We have various schedules ranging from 9:30am CST to 7:00pm CST with two consecutive days off. These roles include a shift differential of 15% for hours worked after 6:00pm CST and any hours worked on Saturday or Sunday. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 8:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,135 - $48,635. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work from home 2 days a week. The actual onsite days are settled between each employee and their manager. The Opportunity We are currently seeking dedicated professionals to work in our Phoenix office for future insurance sales and customer service opportunities in 2024. We have various schedules ranging from 9:30am CST to 7:00pm CST with two consecutive days off. These roles include a shift differential of 15% for hours worked after 6:00pm CST and any hours worked on Saturday or Sunday. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 8:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,135 - $48,635. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/11/2024
Full time
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work from home 2 days a week. The actual onsite days are settled between each employee and their manager. The Opportunity We are currently seeking dedicated professionals to work in our Phoenix office for future insurance sales and customer service opportunities in 2024. We have various schedules ranging from 9:30am CST to 7:00pm CST with two consecutive days off. These roles include a shift differential of 15% for hours worked after 6:00pm CST and any hours worked on Saturday or Sunday. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 8:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,135 - $48,635. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work from home 2 days a week. The actual onsite days are settled between each employee and their manager. The Opportunity We are currently seeking dedicated professionals to work in our Phoenix office for future insurance sales and customer service opportunities in 2024. We have various schedules ranging from 9:30am CST to 7:00pm CST with two consecutive days off. These roles include a shift differential of 15% for hours worked after 6:00pm CST and any hours worked on Saturday or Sunday. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 8:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,135 - $48,635. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/11/2024
Full time
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work from home 2 days a week. The actual onsite days are settled between each employee and their manager. The Opportunity We are currently seeking dedicated professionals to work in our Phoenix office for future insurance sales and customer service opportunities in 2024. We have various schedules ranging from 9:30am CST to 7:00pm CST with two consecutive days off. These roles include a shift differential of 15% for hours worked after 6:00pm CST and any hours worked on Saturday or Sunday. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 8:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,135 - $48,635. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description Square is looking for motivated professionals with sound business insight to join our Sales organization. We are looking for individuals who want to grow their careers in sales and will start in sales development by being a brand ambassador for Square, identifying and qualifying prospective inbound sellers. As a successful Sales Development Representative, you will use insights and product knowledge to educate and support customers. You understand how Square's ecosystem of products fit many types of businesses. You will work with Square sellers of all sizes, from small family run businesses to strategic partnerships for Square. You will be thoroughly trained on the organization and surrounded by inspired professionals who are passionate about their job, and who will achieve and often exceed their quotas. You will report to the Sales Development Manager. You will: Quickly respond to marketing and product driven leads Qualify leads and set appointments for account executives with merchants. Learn to sell in a dynamic, innovative, fast-paced environment Manage a pipeline of leads successfully by focusing on daily activities and sales tools to effectively convert leads to sales. Develop a comprehensive understanding of Square's ecosystem and keep abreast of upcoming product releases. Facilitate small business merchant onboarding Present a great first impression of Square by giving excellent service, quick and timely follow up to inbound inquiries.
04/11/2024
Full time
Job Description Square is looking for motivated professionals with sound business insight to join our Sales organization. We are looking for individuals who want to grow their careers in sales and will start in sales development by being a brand ambassador for Square, identifying and qualifying prospective inbound sellers. As a successful Sales Development Representative, you will use insights and product knowledge to educate and support customers. You understand how Square's ecosystem of products fit many types of businesses. You will work with Square sellers of all sizes, from small family run businesses to strategic partnerships for Square. You will be thoroughly trained on the organization and surrounded by inspired professionals who are passionate about their job, and who will achieve and often exceed their quotas. You will report to the Sales Development Manager. You will: Quickly respond to marketing and product driven leads Qualify leads and set appointments for account executives with merchants. Learn to sell in a dynamic, innovative, fast-paced environment Manage a pipeline of leads successfully by focusing on daily activities and sales tools to effectively convert leads to sales. Develop a comprehensive understanding of Square's ecosystem and keep abreast of upcoming product releases. Facilitate small business merchant onboarding Present a great first impression of Square by giving excellent service, quick and timely follow up to inbound inquiries.
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work from home 2 days a week. The actual onsite days are settled between each employee and their manager. The Opportunity We are currently seeking dedicated professionals to work in our Phoenix office for future insurance sales and customer service opportunities in 2024. Work schedules will vary and may include some weekends. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,135 - $47,135. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/10/2024
Full time
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work from home 2 days a week. The actual onsite days are settled between each employee and their manager. The Opportunity We are currently seeking dedicated professionals to work in our Phoenix office for future insurance sales and customer service opportunities in 2024. Work schedules will vary and may include some weekends. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,135 - $47,135. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join the team at Avera Health Plans! Award Winning Health Care: Avera has been named among the nation's 15 Top Health Systems, Forbes list of America's Best-in-State Employers and Level 10 Most Wired Health Care Organization by CHIME. Culture: Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter. You Belong at Avera: Competitive pay, front-loaded PTO and options for free health insurance, sign-on bonuses, various shifts to fit your lifestyle and opportunities for career growth. Join Avera as a Sales Representative! Avera is a mission driven organization with a great company culture and team environment. Position Highlights: Paid Time Off (PTO) available on Day 1! Options for Free Health Insurance! Positive Work Environment: Be part of an organization where we practice the mission in our daily operations. Career Growth opportunities! Job Summary In this inbound call role, you will consult customers, both in the individual plan market on their insurance needs and match the correct coverages, products, and benefits. All Sales Reps (Internal) will be required to have an insurance license. Education and/or Experience High School Diploma or General Education Degree (GED) or four plus years of customer service/sales experience. Active SD Health and Life License is required, or ability to obtain within 30 days of employment. Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed. Previous sales experience preferred. Health Insurance Sales Experience a plus. Dedicated Customer Service experience preferred. Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications. Flexibility to customize approach to meet all types of caller communication styles and personalities. Work Schedule Monday - Friday; Days with some evenings and weekends What Makes Avera Special?
04/06/2024
Full time
Join the team at Avera Health Plans! Award Winning Health Care: Avera has been named among the nation's 15 Top Health Systems, Forbes list of America's Best-in-State Employers and Level 10 Most Wired Health Care Organization by CHIME. Culture: Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter. You Belong at Avera: Competitive pay, front-loaded PTO and options for free health insurance, sign-on bonuses, various shifts to fit your lifestyle and opportunities for career growth. Join Avera as a Sales Representative! Avera is a mission driven organization with a great company culture and team environment. Position Highlights: Paid Time Off (PTO) available on Day 1! Options for Free Health Insurance! Positive Work Environment: Be part of an organization where we practice the mission in our daily operations. Career Growth opportunities! Job Summary In this inbound call role, you will consult customers, both in the individual plan market on their insurance needs and match the correct coverages, products, and benefits. All Sales Reps (Internal) will be required to have an insurance license. Education and/or Experience High School Diploma or General Education Degree (GED) or four plus years of customer service/sales experience. Active SD Health and Life License is required, or ability to obtain within 30 days of employment. Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed. Previous sales experience preferred. Health Insurance Sales Experience a plus. Dedicated Customer Service experience preferred. Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications. Flexibility to customize approach to meet all types of caller communication styles and personalities. Work Schedule Monday - Friday; Days with some evenings and weekends What Makes Avera Special?
Join the team at Avera Health Plans! Award Winning Health Care: Avera has been named among the nation's 15 Top Health Systems, Forbes list of America's Best-in-State Employers and Level 10 Most Wired Health Care Organization by CHIME. Culture: Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter. You Belong at Avera: Competitive pay, front-loaded PTO and options for free health insurance, sign-on bonuses, various shifts to fit your lifestyle and opportunities for career growth. Join Avera as a Sales Representative! Avera is a mission driven organization with a great company culture and team environment. Position Highlights: Paid Time Off (PTO) available on Day 1! Options for Free Health Insurance! Positive Work Environment: Be part of an organization where we practice the mission in our daily operations. Career Growth opportunities! Job Summary In this inbound call role, you will consult customers, both in the individual plan market on their insurance needs and match the correct coverages, products, and benefits. All Sales Reps (Internal) will be required to have an insurance license. Education and/or Experience High School Diploma or General Education Degree (GED) or four plus years of customer service/sales experience. Active SD Health and Life License is required, or ability to obtain within 30 days of employment. Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed. Previous sales experience preferred. Health Insurance Sales Experience a plus. Dedicated Customer Service experience preferred. Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications. Flexibility to customize approach to meet all types of caller communication styles and personalities. Work Schedule Monday - Friday; Days with some evenings and weekends What Makes Avera Special?
04/06/2024
Full time
Join the team at Avera Health Plans! Award Winning Health Care: Avera has been named among the nation's 15 Top Health Systems, Forbes list of America's Best-in-State Employers and Level 10 Most Wired Health Care Organization by CHIME. Culture: Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter. You Belong at Avera: Competitive pay, front-loaded PTO and options for free health insurance, sign-on bonuses, various shifts to fit your lifestyle and opportunities for career growth. Join Avera as a Sales Representative! Avera is a mission driven organization with a great company culture and team environment. Position Highlights: Paid Time Off (PTO) available on Day 1! Options for Free Health Insurance! Positive Work Environment: Be part of an organization where we practice the mission in our daily operations. Career Growth opportunities! Job Summary In this inbound call role, you will consult customers, both in the individual plan market on their insurance needs and match the correct coverages, products, and benefits. All Sales Reps (Internal) will be required to have an insurance license. Education and/or Experience High School Diploma or General Education Degree (GED) or four plus years of customer service/sales experience. Active SD Health and Life License is required, or ability to obtain within 30 days of employment. Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed. Previous sales experience preferred. Health Insurance Sales Experience a plus. Dedicated Customer Service experience preferred. Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications. Flexibility to customize approach to meet all types of caller communication styles and personalities. Work Schedule Monday - Friday; Days with some evenings and weekends What Makes Avera Special?