Summary This Interior Designer position is in Executive Office Services at the VA Maine Healthcare Systems, located at the Togus, ME location. This position is full-time at 40 hours per week. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/19/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. The grade may have been in any occupation, but must have been held in the Federal service. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Individual Occupational Requirements Education: Undergraduate and Graduate Education: Major study interior design or other field that included or was supplemented by at least 30 semester hours in interior design, interior architecture, or interior environmental design; or passage of the National Council for Interior Design Qualification (NCIDQ) examination. OR Experience: Specialized Experience: Experience that required the performance of work concerned with the design and alteration of interior spaces to meet functional and aesthetic needs such as: Identifying, researching, and creatively solving problems pertaining to the function and quality of the interior environment. Performing services relative to interior spaces, including programming, design analysis, space planning and aesthetics, using specialized knowledge of interior construction, building systems and components, building codes, equipment, materials, and furnishings. Preparing drawings and documents relative to the design of interior spaces in order to enhance and protect the health, safety, and welfare of the public. Coordinating and integrating the mechanical, electrical, and structural engineering disciplines within the interior context. Managing projects, developing cost estimates, evaluating bid proposals, reviewing construction documents, participating in on-site construction visits, conducting pre- and post-occupancy evaluations, developing standards for efficient space management, etc. AND Group Coverage Qualification Standard for Administrative and Management Positions Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience that required the performance of work concerned with the design and alteration of interior spaces to meet functional and aesthetic needs such as: Identifying, researching, and creatively solving problems pertaining to the function and quality of the interior environment. Performing services relative to interior spaces, including programming, design analysis, space planning and aesthetics, using specialized knowledge of interior construction, building systems and components, building codes, equipment, materials, and furnishings. Preparing drawings and documents relative to the design of interior spaces in order to enhance and protect the health, safety, and welfare of the public. Coordinating and integrating the mechanical, electrical, and structural engineering disciplines within the interior context. Managing projects, developing cost estimates, evaluating bid proposals, reviewing construction documents, participating in on-site construction visits, conducting pre- and post-occupancy evaluations, developing standards for efficient space management, etc OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph. D or equivalent doctoral degree OR 3 years of progressively higher level graduate education leading to such a degree OR LL.M., if related, with a major study in interior design or other field that included or was supplemented by at least 30 semester hours in interior design, interior architecture, or interior environmental design. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the Interior Designer position. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education equivalent to at least the GS-09 level or pay band in the Federal service) and education as described above which totals at least one year. Note: only graduate education is creditable toward meeting this requirement. You will be rated on the following Competencies for this position: Architecture Communications Contracting/Procurement Technology Application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work can vary from seated at a desk in front of a computer to extensive walking throughout the facility/grounds (interior and exterior) and visitation to construction sites and several off-site facilities. Work may require some lifting ( Duties "The Interior Designer position is responsible for planning, implementation and operational management of a complete Interior Design program for a VA organization. This requires position to plan and coordinate the activities of other individuals, commercial vendors and to serve as liaison with same. Critical information needed to accomplish the above is provided by other individuals and requires significant manipulation prior to use. This information relates to unique and non-recurring situations requiring independent judgment and interpretation/application of VA, OSHA, TJC, NFPA and local policies. Major duties include but are not limited to: Performing and managing work related to the design of interior environments to promote employee productivity, health, and welfare, and/or the health and welfare of the public. Acts as Contracting Officer's Representative for all furnishings, window treatments, patient cubicle curtains, wall coverings, floor coverings, wall art, lighting, ceiling treatments, casework, and all other interior design-related accoutrements from origination to installation. Responds to requests, complaints, etc. related to interior design and furniture moves. Participates on committees, such as Accident Review Board, Space Committee, Reasonable Accommodation/Ergonomics Team, and Veteran Centered Care Committee, Patient Experience etc. Provides technical expertise to coworkers and contractors and routinely coordinates with engineers, architects, and other designers to ensure compliance with VA regulations and facility design criteria. Plans, specifics, writes procurement packages, supervises installation and acts as the contracting officer's representative for all furniture procurements. Verifies receipt of orders and coordinating installation. Acts as a technical representative for design and finish specifications matters and manages the facility furniture program. Ensures that appropriately designed finish plans are formulated and comply with commercial building codes, safety and environmental guidelines and the VA master specification for all renovation and new construction projects. Determines priorities and utilize an annual interior design budget in recurring funds and budgeting projects that may involve millions of dollars in non-recurring funds. Manages an interior design file system that includes drawings, specifications, budgets, project information, government contracts, requests for interior design services, and regulations pertaining to interior design; manages a resource library of catalogs for furniture, materials, finishes, and all other design-related items. Familiarity with and works regularly in Web Based Software applications and Design Software. Prepares and presents design presentations for internal and external customers. Work Schedule: Full-time; Monday - Friday; 07:30am-4:00pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework click apply for full job details
04/13/2024
Full time
Summary This Interior Designer position is in Executive Office Services at the VA Maine Healthcare Systems, located at the Togus, ME location. This position is full-time at 40 hours per week. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/19/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. The grade may have been in any occupation, but must have been held in the Federal service. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Individual Occupational Requirements Education: Undergraduate and Graduate Education: Major study interior design or other field that included or was supplemented by at least 30 semester hours in interior design, interior architecture, or interior environmental design; or passage of the National Council for Interior Design Qualification (NCIDQ) examination. OR Experience: Specialized Experience: Experience that required the performance of work concerned with the design and alteration of interior spaces to meet functional and aesthetic needs such as: Identifying, researching, and creatively solving problems pertaining to the function and quality of the interior environment. Performing services relative to interior spaces, including programming, design analysis, space planning and aesthetics, using specialized knowledge of interior construction, building systems and components, building codes, equipment, materials, and furnishings. Preparing drawings and documents relative to the design of interior spaces in order to enhance and protect the health, safety, and welfare of the public. Coordinating and integrating the mechanical, electrical, and structural engineering disciplines within the interior context. Managing projects, developing cost estimates, evaluating bid proposals, reviewing construction documents, participating in on-site construction visits, conducting pre- and post-occupancy evaluations, developing standards for efficient space management, etc. AND Group Coverage Qualification Standard for Administrative and Management Positions Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience that required the performance of work concerned with the design and alteration of interior spaces to meet functional and aesthetic needs such as: Identifying, researching, and creatively solving problems pertaining to the function and quality of the interior environment. Performing services relative to interior spaces, including programming, design analysis, space planning and aesthetics, using specialized knowledge of interior construction, building systems and components, building codes, equipment, materials, and furnishings. Preparing drawings and documents relative to the design of interior spaces in order to enhance and protect the health, safety, and welfare of the public. Coordinating and integrating the mechanical, electrical, and structural engineering disciplines within the interior context. Managing projects, developing cost estimates, evaluating bid proposals, reviewing construction documents, participating in on-site construction visits, conducting pre- and post-occupancy evaluations, developing standards for efficient space management, etc OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph. D or equivalent doctoral degree OR 3 years of progressively higher level graduate education leading to such a degree OR LL.M., if related, with a major study in interior design or other field that included or was supplemented by at least 30 semester hours in interior design, interior architecture, or interior environmental design. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the Interior Designer position. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education equivalent to at least the GS-09 level or pay band in the Federal service) and education as described above which totals at least one year. Note: only graduate education is creditable toward meeting this requirement. You will be rated on the following Competencies for this position: Architecture Communications Contracting/Procurement Technology Application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work can vary from seated at a desk in front of a computer to extensive walking throughout the facility/grounds (interior and exterior) and visitation to construction sites and several off-site facilities. Work may require some lifting ( Duties "The Interior Designer position is responsible for planning, implementation and operational management of a complete Interior Design program for a VA organization. This requires position to plan and coordinate the activities of other individuals, commercial vendors and to serve as liaison with same. Critical information needed to accomplish the above is provided by other individuals and requires significant manipulation prior to use. This information relates to unique and non-recurring situations requiring independent judgment and interpretation/application of VA, OSHA, TJC, NFPA and local policies. Major duties include but are not limited to: Performing and managing work related to the design of interior environments to promote employee productivity, health, and welfare, and/or the health and welfare of the public. Acts as Contracting Officer's Representative for all furnishings, window treatments, patient cubicle curtains, wall coverings, floor coverings, wall art, lighting, ceiling treatments, casework, and all other interior design-related accoutrements from origination to installation. Responds to requests, complaints, etc. related to interior design and furniture moves. Participates on committees, such as Accident Review Board, Space Committee, Reasonable Accommodation/Ergonomics Team, and Veteran Centered Care Committee, Patient Experience etc. Provides technical expertise to coworkers and contractors and routinely coordinates with engineers, architects, and other designers to ensure compliance with VA regulations and facility design criteria. Plans, specifics, writes procurement packages, supervises installation and acts as the contracting officer's representative for all furniture procurements. Verifies receipt of orders and coordinating installation. Acts as a technical representative for design and finish specifications matters and manages the facility furniture program. Ensures that appropriately designed finish plans are formulated and comply with commercial building codes, safety and environmental guidelines and the VA master specification for all renovation and new construction projects. Determines priorities and utilize an annual interior design budget in recurring funds and budgeting projects that may involve millions of dollars in non-recurring funds. Manages an interior design file system that includes drawings, specifications, budgets, project information, government contracts, requests for interior design services, and regulations pertaining to interior design; manages a resource library of catalogs for furniture, materials, finishes, and all other design-related items. Familiarity with and works regularly in Web Based Software applications and Design Software. Prepares and presents design presentations for internal and external customers. Work Schedule: Full-time; Monday - Friday; 07:30am-4:00pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework click apply for full job details
Date Posted: 2024-02-29 Country: United States of America Location: HWA33: Federal Way, WA nd Avenue South , Federal Way, WA, USA Position Role Type: Onsite This position is for a Production and Technical Service technician who is under moderate supervision. Responsible for troubleshooting technical problems and issues, determining technical solutions in accordance with product and customer specifications, and recommending actions to customers, customer service representatives, sales representatives or field staff for coordinated product solution. Assists in orienting, training, and assigning work of technical/business support employees. This is a 2nd Shift position with the following hours: Monday through Friday, 2 PM to 10:30 PM. Job Responsibilities: Works under moderate supervision to provide product and technical support. Responds to moderately complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased. Conducts technical training and product briefing with customers, vendors and company representatives. Drafts technical documentation to improve the level of on-site maintenance and timely processing of product fault. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to customers, customer service representatives, sales representatives or field staff for coordinated product solution. Coordinates with Customer Service representatives to identify customer training and support needs. Resolves issues surrounding installation, usage, upgrade and training on products. Provides on-site support as needed. May resolve technical problems in a call center/help desk environment or through customer escalation. Completes proper documentation of issues. Not responsible for sales activities. This position is considered safety sensitive in accordance with FAA Guidelines. Candidate will be subject to drug and alcohol testing per FAA's regulation 14 CFR part 120, as well as 49 CFR part 40. Qualifications/Experience Needed: Typically requires AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience OR in the absence of a HS diploma, GED or AA/AS degree, 8 years of relevant experience is OR a Bachelor's degree in the appropriate discipline and less than 2 years of relevant experience. U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required. Electronics maintenance industry experience or education required. Must have prior experience troubleshooting electronics equipment. Preferred Qualifications: Experience with avionics repair is preferred. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we're helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we're providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today. This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX. Minimum Program Qualifications: Be on a career break of one or more year at time of application Have prior experience in functional area of interest Have interest in returning in either a full-time or part-time position Diversity drives innovation; inclusion drives success . We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility. WE ARE REDEFINING AEROSPACE. Please ensure the role type (defined below) is appropriate for your needs before applying to this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings. Some of our competitive benefits package includes: Medical, dental, and vision insurance Three weeks of vacation for newly hired employees Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option Tuition reimbursement program Student Loan Repayment Program Life insurance and disability coverage Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Ovia Health, fertility, and family planning Adoption Assistance Autism Benefit Employee Assistance Plan, including up to 10 free counseling sessions Healthy You Incentives, wellness rewards program Doctor on Demand, virtual doctor visits Bright Horizons, child and elder care services Teladoc Medical Experts, second opinion program And more! At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day. The salary range for this role is 44,000 USD - 102,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link to read the Policy and Terms
04/13/2024
Full time
Date Posted: 2024-02-29 Country: United States of America Location: HWA33: Federal Way, WA nd Avenue South , Federal Way, WA, USA Position Role Type: Onsite This position is for a Production and Technical Service technician who is under moderate supervision. Responsible for troubleshooting technical problems and issues, determining technical solutions in accordance with product and customer specifications, and recommending actions to customers, customer service representatives, sales representatives or field staff for coordinated product solution. Assists in orienting, training, and assigning work of technical/business support employees. This is a 2nd Shift position with the following hours: Monday through Friday, 2 PM to 10:30 PM. Job Responsibilities: Works under moderate supervision to provide product and technical support. Responds to moderately complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased. Conducts technical training and product briefing with customers, vendors and company representatives. Drafts technical documentation to improve the level of on-site maintenance and timely processing of product fault. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to customers, customer service representatives, sales representatives or field staff for coordinated product solution. Coordinates with Customer Service representatives to identify customer training and support needs. Resolves issues surrounding installation, usage, upgrade and training on products. Provides on-site support as needed. May resolve technical problems in a call center/help desk environment or through customer escalation. Completes proper documentation of issues. Not responsible for sales activities. This position is considered safety sensitive in accordance with FAA Guidelines. Candidate will be subject to drug and alcohol testing per FAA's regulation 14 CFR part 120, as well as 49 CFR part 40. Qualifications/Experience Needed: Typically requires AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience OR in the absence of a HS diploma, GED or AA/AS degree, 8 years of relevant experience is OR a Bachelor's degree in the appropriate discipline and less than 2 years of relevant experience. U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required. Electronics maintenance industry experience or education required. Must have prior experience troubleshooting electronics equipment. Preferred Qualifications: Experience with avionics repair is preferred. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we're helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we're providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today. This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX. Minimum Program Qualifications: Be on a career break of one or more year at time of application Have prior experience in functional area of interest Have interest in returning in either a full-time or part-time position Diversity drives innovation; inclusion drives success . We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility. WE ARE REDEFINING AEROSPACE. Please ensure the role type (defined below) is appropriate for your needs before applying to this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings. Some of our competitive benefits package includes: Medical, dental, and vision insurance Three weeks of vacation for newly hired employees Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option Tuition reimbursement program Student Loan Repayment Program Life insurance and disability coverage Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Ovia Health, fertility, and family planning Adoption Assistance Autism Benefit Employee Assistance Plan, including up to 10 free counseling sessions Healthy You Incentives, wellness rewards program Doctor on Demand, virtual doctor visits Bright Horizons, child and elder care services Teladoc Medical Experts, second opinion program And more! At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day. The salary range for this role is 44,000 USD - 102,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link to read the Policy and Terms
Date Posted: 2024-02-08 Country: United States of America Location: AZ805: RMS AP Bldg East Hermans Road Building 805, Tucson, AZ, 85756 USA Position Role Type: Onsite About Us: At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. Job Summary: Raytheon Mechanical Engineering (ME) leads in mechanical hardware design, development and production of missiles, radar, sonar, torpedo and combat system equipment. The Mechanical Engineering group uses state-of the-art tools, processes, technology, and Raytheon CORE principles. ME capabilities encompass a broad range of technical disciplines which include engineering, manufacturing, technical services, materials, processes, analysis, test and documentation. The Mechanical Analysis and Test Department (MA&T) is responsible for ensuring the structural and thermal integrity of all Raytheon Products. From the preliminary concept to fielded weapon support, MA&T delivers innovative and robust structural and thermal analysis solutions utilizing methods ranging from classical fundamental and proprietary empirically based techniques, to state of the art finite element methods and commercial computer codes; all complimented and validated by tests executed in a manner to ensure cost effective yet technically balanced solutions hardware on all of the Raytheon projects. The Thermal Analyst is responsible for detailed Thermal analysis to support all phases of programs including development and production. The analyses will cover a wide range of difficult problems, requiring solutions that are imaginative, thorough, practicable, and consistent with organization objectives. The analysis tasks will span the spectrum from classical hand analyses to detailed analyses requiring the use of finite element analysis software. A Thermal Analyst of this salary grade is expected to have a level of technical competence with thermodynamic principles. The Thermal Analyst will be held accountable for completing his/her work within the agreed upon cost and schedule. Additionally, the selected candidate will be expected to present their work for peer reviews and to be a peer reviewer for other engineers' work. Finally, the analyst is expected to plan and support tests, perform data reduction and engage in thermal model correlation. We value diverse skills and experience, so don't hold back. Your qualification could add tremendous value to our team. Our customers come from all different backgrounds, and so do our employees. If you're passionate about what you could accomplish here, we'd love to hear from you. The Principal Thermal Analysis and Test Engineer position is in Tucson, Arizona. The position is onsite. Responsibilities to Anticipate: Perform Hand Calculations to determine scope of higher detail analysis models Perform detailed analysis to solve diverse program thermal challenges Perform peer reviews of all analysis to validate process and results Document results according to Raytheon standards Deliver results to customers (internal and external) Act as a technical leader (help define/refine and/or develop MA&T department technical processes and tools) and/or lead analysis/test teams Basic Qualification: Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 8 years of prior relevant experience unless prohibited by local laws/regulations. In absence of a degree, 12+ years of experience. An advanced degree in a related field may be substituted for additional years of experience 8 years of thermal analysis experience Experience in Thermal Analysis using FloTHERM, PATRAN, Thermal Desktop/SINDA or ANSYS or equivalent Experience in mechanical principles to solve classical thermal analysis solutions both inside and outside of finite element tools Experience in Windows and Office Suite The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. Preferred Qualifications: Ten (10) or more years of experience in the thermal analysis of complex systems that require collaboration of multiple engineering disciplines (such as a weapon system) Earned Value Management System knowledge Ability to work independently and manage multiple priorities Experience in Electronics Cooling and Aerodynamic Heating Analyses strong interpersonal skills working in a team environment with positive interaction Ability to travel to government and other facilities in support of program activities Demonstrated experience in leading thermal testing: Planning, organization, execution, data reduction and correlation Basic understanding of CAD tools in order to facilitate finite element solutions Advanced degree in aforementioned disciplines. ABET is the preferred, although not required, accreditation standard What We Offer: Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the superior benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance, and child/adult backup care. The opportunity to work with and learn from a very diverse and highly skilled department of thermal analysts who are experts in their respective specialties. The department currently has over 50 thermal analysts including multiple engineering fellows. The department also currently offers a robust set of Raytheon-taught engineering courses on relevant topics ranging from engineering theory and application, to engineering processes and tools specific to Raytheon. Clearance Information: Clearance Information: This position requires the eligibility to obtain a security clearance. The Defense Industrial Security Clearance Office (DISCO), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: Location Information: This position is located in beautiful Tucson, AZ. Tucson has a friendly, caring and laid-back atmosphere, combined with the innovation and energy of a metropolitan region and recognized as one of America's 10 Best Small Cities. Surrounded by beautiful mountains, colorful Sonoran Desert landscape and majestic saguaro cacti, Tucson is blessed with some of nature's best work. Tucson is known for its bright blue skies, and with more than 310 sunny days per year, Tucson's fantastic weather lets residents enjoy the outdoors year-round. The salary range for this role is 96,000 USD - 200,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link to read the Policy and Terms
04/12/2024
Full time
Date Posted: 2024-02-08 Country: United States of America Location: AZ805: RMS AP Bldg East Hermans Road Building 805, Tucson, AZ, 85756 USA Position Role Type: Onsite About Us: At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. Job Summary: Raytheon Mechanical Engineering (ME) leads in mechanical hardware design, development and production of missiles, radar, sonar, torpedo and combat system equipment. The Mechanical Engineering group uses state-of the-art tools, processes, technology, and Raytheon CORE principles. ME capabilities encompass a broad range of technical disciplines which include engineering, manufacturing, technical services, materials, processes, analysis, test and documentation. The Mechanical Analysis and Test Department (MA&T) is responsible for ensuring the structural and thermal integrity of all Raytheon Products. From the preliminary concept to fielded weapon support, MA&T delivers innovative and robust structural and thermal analysis solutions utilizing methods ranging from classical fundamental and proprietary empirically based techniques, to state of the art finite element methods and commercial computer codes; all complimented and validated by tests executed in a manner to ensure cost effective yet technically balanced solutions hardware on all of the Raytheon projects. The Thermal Analyst is responsible for detailed Thermal analysis to support all phases of programs including development and production. The analyses will cover a wide range of difficult problems, requiring solutions that are imaginative, thorough, practicable, and consistent with organization objectives. The analysis tasks will span the spectrum from classical hand analyses to detailed analyses requiring the use of finite element analysis software. A Thermal Analyst of this salary grade is expected to have a level of technical competence with thermodynamic principles. The Thermal Analyst will be held accountable for completing his/her work within the agreed upon cost and schedule. Additionally, the selected candidate will be expected to present their work for peer reviews and to be a peer reviewer for other engineers' work. Finally, the analyst is expected to plan and support tests, perform data reduction and engage in thermal model correlation. We value diverse skills and experience, so don't hold back. Your qualification could add tremendous value to our team. Our customers come from all different backgrounds, and so do our employees. If you're passionate about what you could accomplish here, we'd love to hear from you. The Principal Thermal Analysis and Test Engineer position is in Tucson, Arizona. The position is onsite. Responsibilities to Anticipate: Perform Hand Calculations to determine scope of higher detail analysis models Perform detailed analysis to solve diverse program thermal challenges Perform peer reviews of all analysis to validate process and results Document results according to Raytheon standards Deliver results to customers (internal and external) Act as a technical leader (help define/refine and/or develop MA&T department technical processes and tools) and/or lead analysis/test teams Basic Qualification: Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 8 years of prior relevant experience unless prohibited by local laws/regulations. In absence of a degree, 12+ years of experience. An advanced degree in a related field may be substituted for additional years of experience 8 years of thermal analysis experience Experience in Thermal Analysis using FloTHERM, PATRAN, Thermal Desktop/SINDA or ANSYS or equivalent Experience in mechanical principles to solve classical thermal analysis solutions both inside and outside of finite element tools Experience in Windows and Office Suite The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. Preferred Qualifications: Ten (10) or more years of experience in the thermal analysis of complex systems that require collaboration of multiple engineering disciplines (such as a weapon system) Earned Value Management System knowledge Ability to work independently and manage multiple priorities Experience in Electronics Cooling and Aerodynamic Heating Analyses strong interpersonal skills working in a team environment with positive interaction Ability to travel to government and other facilities in support of program activities Demonstrated experience in leading thermal testing: Planning, organization, execution, data reduction and correlation Basic understanding of CAD tools in order to facilitate finite element solutions Advanced degree in aforementioned disciplines. ABET is the preferred, although not required, accreditation standard What We Offer: Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the superior benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance, and child/adult backup care. The opportunity to work with and learn from a very diverse and highly skilled department of thermal analysts who are experts in their respective specialties. The department currently has over 50 thermal analysts including multiple engineering fellows. The department also currently offers a robust set of Raytheon-taught engineering courses on relevant topics ranging from engineering theory and application, to engineering processes and tools specific to Raytheon. Clearance Information: Clearance Information: This position requires the eligibility to obtain a security clearance. The Defense Industrial Security Clearance Office (DISCO), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: Location Information: This position is located in beautiful Tucson, AZ. Tucson has a friendly, caring and laid-back atmosphere, combined with the innovation and energy of a metropolitan region and recognized as one of America's 10 Best Small Cities. Surrounded by beautiful mountains, colorful Sonoran Desert landscape and majestic saguaro cacti, Tucson is blessed with some of nature's best work. Tucson is known for its bright blue skies, and with more than 310 sunny days per year, Tucson's fantastic weather lets residents enjoy the outdoors year-round. The salary range for this role is 96,000 USD - 200,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link to read the Policy and Terms
Date Posted: 2024-03-26 Country: United States of America Location: HWA33: Federal Way, WA nd Avenue South , Federal Way, WA, USA Position Role Type: Onsite This position is for a Production and Technical Service technician who is under moderate supervision. Responsible for troubleshooting technical problems and issues, determining technical solutions in accordance with product and customer specifications, and recommending actions to customers, customer service representatives, sales representatives or field staff for coordinated product solution. Assists in orienting, training, and assigning work of technical/business support employees. This is a Night Shift position with the following hours: Sunday through Thursday, 10:00 PM to 6:00 AM. Job Responsibilities: Works under moderate supervision to provide product and technical support. Responds to moderately complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased. Conducts technical training and product briefing with customers, vendors and company representatives. Drafts technical documentation to improve the level of on-site maintenance and timely processing of product fault. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to customers, customer service representatives, sales representatives or field staff for coordinated product solution. Coordinates with Customer Service representatives to identify customer training and support needs. Resolves issues surrounding installation, usage, upgrade and training on products. Provides on-site support as needed. May resolve technical problems in a call center/help desk environment or through customer escalation. Completes proper documentation of issues. Not responsible for sales activities. This position is considered safety sensitive in accordance with FAA Guidelines. Candidate will be subject to drug and alcohol testing per FAA's regulation 14 CFR part 120, as well as 49 CFR part 40. Qualifications/Experience Needed: Typically requires AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience OR in the absence of a HS diploma, GED or AA/AS degree, 8 years of relevant experience is OR a Bachelor's degree in the appropriate discipline and less than 2 years of relevant experience. U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required. Electronics maintenance industry experience or education required. Must have prior experience troubleshooting electronics equipment. Preferred Qualifications: Experience with avionics repair is preferred. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we're helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we're providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today. This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX. Minimum Program Qualifications: Be on a career break of one or more year at time of application Have prior experience in functional area of interest Have interest in returning in either a full-time or part-time position Diversity drives innovation; inclusion drives success . We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility. WE ARE REDEFINING AEROSPACE. Please ensure the role type (defined below) is appropriate for your needs before applying to this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings. Some of our competitive benefits package includes: Medical, dental, and vision insurance Three weeks of vacation for newly hired employees Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option Tuition reimbursement program Student Loan Repayment Program Life insurance and disability coverage Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Ovia Health, fertility, and family planning Adoption Assistance Autism Benefit Employee Assistance Plan, including up to 10 free counseling sessions Healthy You Incentives, wellness rewards program Doctor on Demand, virtual doctor visits Bright Horizons, child and elder care services Teladoc Medical Experts, second opinion program And more! At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day. The salary range for this role is 44,000 USD - 102,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link to read the Policy and Terms
04/12/2024
Full time
Date Posted: 2024-03-26 Country: United States of America Location: HWA33: Federal Way, WA nd Avenue South , Federal Way, WA, USA Position Role Type: Onsite This position is for a Production and Technical Service technician who is under moderate supervision. Responsible for troubleshooting technical problems and issues, determining technical solutions in accordance with product and customer specifications, and recommending actions to customers, customer service representatives, sales representatives or field staff for coordinated product solution. Assists in orienting, training, and assigning work of technical/business support employees. This is a Night Shift position with the following hours: Sunday through Thursday, 10:00 PM to 6:00 AM. Job Responsibilities: Works under moderate supervision to provide product and technical support. Responds to moderately complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased. Conducts technical training and product briefing with customers, vendors and company representatives. Drafts technical documentation to improve the level of on-site maintenance and timely processing of product fault. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to customers, customer service representatives, sales representatives or field staff for coordinated product solution. Coordinates with Customer Service representatives to identify customer training and support needs. Resolves issues surrounding installation, usage, upgrade and training on products. Provides on-site support as needed. May resolve technical problems in a call center/help desk environment or through customer escalation. Completes proper documentation of issues. Not responsible for sales activities. This position is considered safety sensitive in accordance with FAA Guidelines. Candidate will be subject to drug and alcohol testing per FAA's regulation 14 CFR part 120, as well as 49 CFR part 40. Qualifications/Experience Needed: Typically requires AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience OR in the absence of a HS diploma, GED or AA/AS degree, 8 years of relevant experience is OR a Bachelor's degree in the appropriate discipline and less than 2 years of relevant experience. U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required. Electronics maintenance industry experience or education required. Must have prior experience troubleshooting electronics equipment. Preferred Qualifications: Experience with avionics repair is preferred. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we're helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we're providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today. This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX. Minimum Program Qualifications: Be on a career break of one or more year at time of application Have prior experience in functional area of interest Have interest in returning in either a full-time or part-time position Diversity drives innovation; inclusion drives success . We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility. WE ARE REDEFINING AEROSPACE. Please ensure the role type (defined below) is appropriate for your needs before applying to this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings. Some of our competitive benefits package includes: Medical, dental, and vision insurance Three weeks of vacation for newly hired employees Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option Tuition reimbursement program Student Loan Repayment Program Life insurance and disability coverage Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Ovia Health, fertility, and family planning Adoption Assistance Autism Benefit Employee Assistance Plan, including up to 10 free counseling sessions Healthy You Incentives, wellness rewards program Doctor on Demand, virtual doctor visits Bright Horizons, child and elder care services Teladoc Medical Experts, second opinion program And more! At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day. The salary range for this role is 44,000 USD - 102,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link to read the Policy and Terms
job summary: 1. L1 /L2 Service Desk experience/understanding (ITSM/ITIL Methodologies - Knowledge, Incident & Change management critical) 2. Service Transition / Readiness/ IT Integration experience 3. Gap analysis Bonus: Clinical support Experience/New technology adoption/Technical Project Management Integration, Engagement, Customer Service, Support, Positive Attitue. location: HARTFORD, Connecticut job type: Contract work hours: 8am to 4pm education: No Degree Required responsibilities: 1. L1 /L2 Service Desk experience/understanding (ITSM/ITIL Methodologies - Knowledge, Incident & Change management critical) 2. Service Transition / Readiness/ IT Integration experience 3. Gap analysis Bonus: Clinical support Experience/New technology adoption/Technical Project Management qualifications: Experience level: Education: No Degree Required skills: Helpdesk ITIL For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. - provided by Dice
11/10/2021
Full time
job summary: 1. L1 /L2 Service Desk experience/understanding (ITSM/ITIL Methodologies - Knowledge, Incident & Change management critical) 2. Service Transition / Readiness/ IT Integration experience 3. Gap analysis Bonus: Clinical support Experience/New technology adoption/Technical Project Management Integration, Engagement, Customer Service, Support, Positive Attitue. location: HARTFORD, Connecticut job type: Contract work hours: 8am to 4pm education: No Degree Required responsibilities: 1. L1 /L2 Service Desk experience/understanding (ITSM/ITIL Methodologies - Knowledge, Incident & Change management critical) 2. Service Transition / Readiness/ IT Integration experience 3. Gap analysis Bonus: Clinical support Experience/New technology adoption/Technical Project Management qualifications: Experience level: Education: No Degree Required skills: Helpdesk ITIL For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. - provided by Dice
Who We Are and What We Are All About: Help build a cleaner, safer, and more connected world through a career with Rogers Corporation. At Rogers, our innovative materials technologies enable breakthroughs in clean technology, internet connectivity, mass transit, and more -- but it's our people that set us apart. Integrity and respect are at the heart of how we work. We excel at building enduring relationships that foster trust with our colleagues and business partners. We work creatively and cross-functionally in a rewarding work environment. For a brighter tomorrow, explore Rogers today across the globe to deliver unique solutions to our customers in the United States, Europe, and Asia. Summary/Objective: Rogers Corporation is currently seeking a talented individual to join the Enterprise Applications team at its site in Chandler, AZ. This position reports to the Manager of Enterprise Applications. The hired individual will assist with defining and driving the direction of SAP S4/HANA to use within Rogers. The individual will be responsible for the design, configure, implementation and documentation of SAP S4/HANA IBP module and adjacencies in support of Plan to Produce stream to meet internal customer and strategic goals. This position will also be responsible for providing insight and guidance to ensure that SAP S4/HANA use is optimal and follows industry best practices. Essential Functions: Advise management on industry best practices, capability of the application, and assist with setting strategy for the optimal use of SAP S4/HANA. As a system analyst one will design, architect, configure, implement, and document business processes in an SAP S4/HANA Enterprise Application environment. Support data integration between SAP S4/HANA and other systems. Develop reports and analytics using standard SAP S4/HANA reporting functionality. Translate functional requirements into technical solutions and function as the primary interface to the technical team. Work with business process owners and customers to analyze and solve business problems. Works on complex and high impact issues. Understands business objectives and problems, identifies alternative solutions, performs feasibility studies, cost/benefit analysis and suggests the best course of action. Contribute to cross functional project teams that address customer initiatives or IT infrastructure needs. May develop and disseminate training in areas of focused responsibility to IT staff and customers. Provide problem resolution of customer issues reported via the IT Service Desk System in compliance with applicable SLA. (Service Level Agreement). Provide support to junior staff members who cannot find resolutions to open issues. Follow an iterative software development methodology and contribute to all phases of the software development lifecycle and support processes. Maintain professional training and certification requirements Job Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Education and Experience: 4 years bachelor's degree in a related field 7 years of experience in a Business or IT Systems Analyst or relevant product team role 7 years' experience using SAP Supply Planning & Demand Planning modules 3 years' experience using SAP S4/HANA IBP module Experience working with vendors and 3rd party solutions Experience in a role requiring exceptional oral and written communication skills on complex technical issues to a broad, diverse audiences Experience to independently lead workshops, design sessions, and business process documentation in order to understand challenges and document as-is and to-be processes with both system integrators and business SME's Proven leadership and project management skills and experience Required Skills and Abilities: Formal problem-solving training and application to IT issues Excellent verbal and written communication skills Strong analytical, creative and critical thinking skills Strong planning and organization skills Maintains professional composure with an energetic and positive attitude Time management demonstrating effective multi-tasking Working knowledge of the Software Development Lifecycle (SDLC) as well as software development methodologies (e.g. Agile, Scrum, Iterative, Waterfall, etc.) Negotiating with customers Preferred Education and Experience: Master's degree in a related field is a plus Management and leadership skills Experience with SAP integration across other all S4/HANA modules Knowledge and hands on configuration experience in SAP SuccessFactors modules with full lifecycle implementations Significant expertise in SAP S4/HANA Manufacturing modules Preferred Skills and Abilities: Mastery of SAP S4/HANA configuration / customization tools and techniques Business process experience in the manufacturing industry Influencing others (without authority) Why work for Rogers With an outstanding work environment, vast developmental opportunities, and a top-notch benefits package, it is no wonder a majority of our employees have been with us longer than 10 years. Come join a winning team! Rogers Corporation provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups. How You Can Apply for this Position Visit us at: to apply! About Rogers Corporation: Rogers Corporation (NYSE:ROG) is a global leader in engineered materials to power, protect and connect our world. With more than 180 years of materials science and engineering experience, Rogers delivers high-performance solutions that enable clean energy, internet connectivity, and safety and protection applications, as well as other technologies where reliability is critical. Rogers delivers Power Electronics Solutions for energy-efficient motor drives, vehicle electrification, and alternative energy; Elastomeric Materials Solutions for sealing, vibration management, and impact protection in mobile devices, transportation interiors, industrial equipment, and performance apparel; and Advanced Connectivity Solutions for wireless infrastructure, automotive safety, and radar systems. Headquartered in Arizona (USA), Rogers operates manufacturing facilities in the United States, China, Germany, Belgium, Hungary, and South Korea, with joint ventures and sales offices worldwide. For more information, visit .
01/27/2021
Full time
Who We Are and What We Are All About: Help build a cleaner, safer, and more connected world through a career with Rogers Corporation. At Rogers, our innovative materials technologies enable breakthroughs in clean technology, internet connectivity, mass transit, and more -- but it's our people that set us apart. Integrity and respect are at the heart of how we work. We excel at building enduring relationships that foster trust with our colleagues and business partners. We work creatively and cross-functionally in a rewarding work environment. For a brighter tomorrow, explore Rogers today across the globe to deliver unique solutions to our customers in the United States, Europe, and Asia. Summary/Objective: Rogers Corporation is currently seeking a talented individual to join the Enterprise Applications team at its site in Chandler, AZ. This position reports to the Manager of Enterprise Applications. The hired individual will assist with defining and driving the direction of SAP S4/HANA to use within Rogers. The individual will be responsible for the design, configure, implementation and documentation of SAP S4/HANA IBP module and adjacencies in support of Plan to Produce stream to meet internal customer and strategic goals. This position will also be responsible for providing insight and guidance to ensure that SAP S4/HANA use is optimal and follows industry best practices. Essential Functions: Advise management on industry best practices, capability of the application, and assist with setting strategy for the optimal use of SAP S4/HANA. As a system analyst one will design, architect, configure, implement, and document business processes in an SAP S4/HANA Enterprise Application environment. Support data integration between SAP S4/HANA and other systems. Develop reports and analytics using standard SAP S4/HANA reporting functionality. Translate functional requirements into technical solutions and function as the primary interface to the technical team. Work with business process owners and customers to analyze and solve business problems. Works on complex and high impact issues. Understands business objectives and problems, identifies alternative solutions, performs feasibility studies, cost/benefit analysis and suggests the best course of action. Contribute to cross functional project teams that address customer initiatives or IT infrastructure needs. May develop and disseminate training in areas of focused responsibility to IT staff and customers. Provide problem resolution of customer issues reported via the IT Service Desk System in compliance with applicable SLA. (Service Level Agreement). Provide support to junior staff members who cannot find resolutions to open issues. Follow an iterative software development methodology and contribute to all phases of the software development lifecycle and support processes. Maintain professional training and certification requirements Job Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Education and Experience: 4 years bachelor's degree in a related field 7 years of experience in a Business or IT Systems Analyst or relevant product team role 7 years' experience using SAP Supply Planning & Demand Planning modules 3 years' experience using SAP S4/HANA IBP module Experience working with vendors and 3rd party solutions Experience in a role requiring exceptional oral and written communication skills on complex technical issues to a broad, diverse audiences Experience to independently lead workshops, design sessions, and business process documentation in order to understand challenges and document as-is and to-be processes with both system integrators and business SME's Proven leadership and project management skills and experience Required Skills and Abilities: Formal problem-solving training and application to IT issues Excellent verbal and written communication skills Strong analytical, creative and critical thinking skills Strong planning and organization skills Maintains professional composure with an energetic and positive attitude Time management demonstrating effective multi-tasking Working knowledge of the Software Development Lifecycle (SDLC) as well as software development methodologies (e.g. Agile, Scrum, Iterative, Waterfall, etc.) Negotiating with customers Preferred Education and Experience: Master's degree in a related field is a plus Management and leadership skills Experience with SAP integration across other all S4/HANA modules Knowledge and hands on configuration experience in SAP SuccessFactors modules with full lifecycle implementations Significant expertise in SAP S4/HANA Manufacturing modules Preferred Skills and Abilities: Mastery of SAP S4/HANA configuration / customization tools and techniques Business process experience in the manufacturing industry Influencing others (without authority) Why work for Rogers With an outstanding work environment, vast developmental opportunities, and a top-notch benefits package, it is no wonder a majority of our employees have been with us longer than 10 years. Come join a winning team! Rogers Corporation provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups. How You Can Apply for this Position Visit us at: to apply! About Rogers Corporation: Rogers Corporation (NYSE:ROG) is a global leader in engineered materials to power, protect and connect our world. With more than 180 years of materials science and engineering experience, Rogers delivers high-performance solutions that enable clean energy, internet connectivity, and safety and protection applications, as well as other technologies where reliability is critical. Rogers delivers Power Electronics Solutions for energy-efficient motor drives, vehicle electrification, and alternative energy; Elastomeric Materials Solutions for sealing, vibration management, and impact protection in mobile devices, transportation interiors, industrial equipment, and performance apparel; and Advanced Connectivity Solutions for wireless infrastructure, automotive safety, and radar systems. Headquartered in Arizona (USA), Rogers operates manufacturing facilities in the United States, China, Germany, Belgium, Hungary, and South Korea, with joint ventures and sales offices worldwide. For more information, visit .
Summary We are seeking a dedicated Customer Service Representative. In this role you will be responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement. Essential Duties and Responsibilities Assists with updating respiratory grid and maintains referral log Clears previous day's route and checks all paperwork for accuracy and completeness Completes SOPs/CMNs and documents on tracking log Complies with all applicable company policies and procedures to meet JCAHO and company standards Coordinates all patient information, processes paperwork, including preparation of file for billing department and completes batch reports for UPS deliveries Develops and maintains a working knowledge of current products and services and Medicare, Medicaid, insurance regulations and FDA/DOT and JCAHO guidelines Manages all aspects of intake; answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS, printing tickets, assembling charts and processing paperwork Monitors office supplies Prepares complete and accurate files for billing department Prepares deposit for location on a weekly basis Prepares invoices for next day routes Prepares tickets for daily routes Processes paperwork-confirms tickets, inputs new patient set-ups and assembles charts Provides service for all retail/walk-in equipment requests Provides technical assistance to customers Verifies Medicare, Medicaid and private insurance coverage information Works with outside agencies to resolve customer issues Performs other duties as assigned Supervisory Responsibilities None Job Requirements: Employment is contingent on Background investigation (company-wide) Drug screen (when applicable for the position) Valid driver's license in state of residence with a clean driving record (when applicable for the position) Education and/or Experience High school diploma or GED equivalent One to three years of related prior work experience in a team-oriented environment Experience in medical field and administrative record management Strong customer service background Skills, Knowledge and Abilities Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner Helpful, knowledgeable and polite while maintaining a positive attitude Interpret a variety of instructions in a variety of communication mediums Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) Knowledge of insurance policies and requirements Knowledge of medical billing practices and of billing reimbursement Maintain confidentiality and practice discretion and caution when handling sensitive information Mapping skills including ability to plan time-saving delivery routes Mechanical aptitude with ability to learn Medical terminology Multi-task along with attention to detail Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division Read and successfully interpret written directions and/or instructions in English Self-motivation, organized, time-management and deductive problem solving skills Sense of urgency and responsiveness to physicians, location employees and patients Work independently and as part of a team Physical Demands Lift 10lbs at times Requires sitting, walking, standing, talking or listening; extensive hours sitting at a desk Requires close vision to small print on computer and or paperwork; extensive hours working on the computer Machines, Equipment and Technical Abilities Email transmission and communication Internet navigation and research Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc. Office equipment; fax machine, copier, printer, phone and computer Work Environment Office environment Company Offers Career Path and Management Opportunities Bonus Employee Discounts, Referral Bonus, Recognition Program and Employee Service Program Cell Phone reimbursement ( when applicable for the position ) Benefits 401k savings plan Medical, Dental and Vision Life Insurance and Disability Generous Paid Time Off {Paid Time-Off (PTO), Floating Holidays (FHL) and Holidays} Bonus and Incentive Opportunities (Non-Exempt and Exempt) Referral Bonus, Employee Discounts and Recognition Programs (internal money to spend at our company on-line store) Career Path, Advancement and Management Opportunities Internet Wi-Fi reimbursement (when applicable for the position) Cell Phone reimbursement (when applicable for the position) Mileage reimbursement (when applicable for the position) Work from home (when applicable for the position) Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities
01/15/2021
Full time
Summary We are seeking a dedicated Customer Service Representative. In this role you will be responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement. Essential Duties and Responsibilities Assists with updating respiratory grid and maintains referral log Clears previous day's route and checks all paperwork for accuracy and completeness Completes SOPs/CMNs and documents on tracking log Complies with all applicable company policies and procedures to meet JCAHO and company standards Coordinates all patient information, processes paperwork, including preparation of file for billing department and completes batch reports for UPS deliveries Develops and maintains a working knowledge of current products and services and Medicare, Medicaid, insurance regulations and FDA/DOT and JCAHO guidelines Manages all aspects of intake; answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS, printing tickets, assembling charts and processing paperwork Monitors office supplies Prepares complete and accurate files for billing department Prepares deposit for location on a weekly basis Prepares invoices for next day routes Prepares tickets for daily routes Processes paperwork-confirms tickets, inputs new patient set-ups and assembles charts Provides service for all retail/walk-in equipment requests Provides technical assistance to customers Verifies Medicare, Medicaid and private insurance coverage information Works with outside agencies to resolve customer issues Performs other duties as assigned Supervisory Responsibilities None Job Requirements: Employment is contingent on Background investigation (company-wide) Drug screen (when applicable for the position) Valid driver's license in state of residence with a clean driving record (when applicable for the position) Education and/or Experience High school diploma or GED equivalent One to three years of related prior work experience in a team-oriented environment Experience in medical field and administrative record management Strong customer service background Skills, Knowledge and Abilities Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner Helpful, knowledgeable and polite while maintaining a positive attitude Interpret a variety of instructions in a variety of communication mediums Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) Knowledge of insurance policies and requirements Knowledge of medical billing practices and of billing reimbursement Maintain confidentiality and practice discretion and caution when handling sensitive information Mapping skills including ability to plan time-saving delivery routes Mechanical aptitude with ability to learn Medical terminology Multi-task along with attention to detail Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division Read and successfully interpret written directions and/or instructions in English Self-motivation, organized, time-management and deductive problem solving skills Sense of urgency and responsiveness to physicians, location employees and patients Work independently and as part of a team Physical Demands Lift 10lbs at times Requires sitting, walking, standing, talking or listening; extensive hours sitting at a desk Requires close vision to small print on computer and or paperwork; extensive hours working on the computer Machines, Equipment and Technical Abilities Email transmission and communication Internet navigation and research Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc. Office equipment; fax machine, copier, printer, phone and computer Work Environment Office environment Company Offers Career Path and Management Opportunities Bonus Employee Discounts, Referral Bonus, Recognition Program and Employee Service Program Cell Phone reimbursement ( when applicable for the position ) Benefits 401k savings plan Medical, Dental and Vision Life Insurance and Disability Generous Paid Time Off {Paid Time-Off (PTO), Floating Holidays (FHL) and Holidays} Bonus and Incentive Opportunities (Non-Exempt and Exempt) Referral Bonus, Employee Discounts and Recognition Programs (internal money to spend at our company on-line store) Career Path, Advancement and Management Opportunities Internet Wi-Fi reimbursement (when applicable for the position) Cell Phone reimbursement (when applicable for the position) Mileage reimbursement (when applicable for the position) Work from home (when applicable for the position) Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities
WEEKEND CONTACT CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking to fill weekend customer service, help desk, technical support, and back-office processing representatives for commercial and public sector inbound support position. In this roles, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world. C andidates should have excellent communication skills, willing to learn on the job, and be highly reliable. This is a part-time weekend position that is scheduled for two, ten hour days (2X10), Saturday and Sunday for a total of twenty (20) hours a week. This is an entry-level position with competative compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service, technical support, inside sales or back-office support in a contact center environment is a plus. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Our entry-level Contact Center Representatives are responsible for the following tasks: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment Work at home experience State or Federal work experience WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods whle using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, work-at-home option for eligible positions and programs, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics..... click apply for full job details
10/02/2020
Full time
WEEKEND CONTACT CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking to fill weekend customer service, help desk, technical support, and back-office processing representatives for commercial and public sector inbound support position. In this roles, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world. C andidates should have excellent communication skills, willing to learn on the job, and be highly reliable. This is a part-time weekend position that is scheduled for two, ten hour days (2X10), Saturday and Sunday for a total of twenty (20) hours a week. This is an entry-level position with competative compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service, technical support, inside sales or back-office support in a contact center environment is a plus. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Our entry-level Contact Center Representatives are responsible for the following tasks: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment Work at home experience State or Federal work experience WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods whle using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, work-at-home option for eligible positions and programs, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics..... click apply for full job details
WE'RE HIRING 1,000 WORK AT HOME STAFF TO SUPPORT FEDERAL, STATE, AND COMMERCIAL CLIENTS MCI is looking for nationwide work at home customer service, help desk, technical support, and sales representatives to support April demand. In these roles, you will handle inbound customer inquiries, or troubleshoot basic technical issues, and assist customers in adding or removing products and services. There are full-time and part-time positions available for almost any schedule, day, night, seven days a week. In a lot of cases, you can make your own schedule. The positions offer competitive base pay ($10.10 HR to $15.15 HR) commensurate with experience, role, schedule, level, plus benefits for full-time, paid vacation, and variable bonus and contest incentives. All it takes to get started is for you to complete an easy online application and an informal interview with a talent acquisition specialist. If you do not have your equipment, MCI will provide it. You will need a home broadband connection WHAT DOES A CALL CENTER AGENT DO? In this role, you will be responsible for handling inbound calls and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. As a highly trained expert on products, technology, and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being an all-around great asset to the team, our entry level sales representatives are responsible for the following tasks. KEY RESPONSIBILITIES Listen to and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade customers Explain and position products and process when interacting with customers Appropriately escalate customer dissatisfaction Ensure first call resolution through problems solving and effective call handling WONDER IF YOU ARE A GOOD FIT? MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused and self manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, work-at-home option for eligible positions and programs, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . Work Area Quiet workspace free of background noise and distractions Private area acceptable for webcam use Wired High-Speed Internet Connection Download Speed 20 Mbps (minimum) Not sure? Test your speed at speedtest.net Personal Desktop or Laptop Computer PC (Not a MAC) Windows 10 Operating system Intel Core i5 Processor 8Gb Memory (RAM) 256Gb Hard Drive (Storage) 1 USB Type A 2.0 (Standard headset USB) 1 RJ-45 Connection (Internet Ethernet Cable) Headset & WebCam Approved Corded USB Noise Canceling Internal or External Web Camera This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods whle using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, . At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws..... click apply for full job details
10/02/2020
Full time
WE'RE HIRING 1,000 WORK AT HOME STAFF TO SUPPORT FEDERAL, STATE, AND COMMERCIAL CLIENTS MCI is looking for nationwide work at home customer service, help desk, technical support, and sales representatives to support April demand. In these roles, you will handle inbound customer inquiries, or troubleshoot basic technical issues, and assist customers in adding or removing products and services. There are full-time and part-time positions available for almost any schedule, day, night, seven days a week. In a lot of cases, you can make your own schedule. The positions offer competitive base pay ($10.10 HR to $15.15 HR) commensurate with experience, role, schedule, level, plus benefits for full-time, paid vacation, and variable bonus and contest incentives. All it takes to get started is for you to complete an easy online application and an informal interview with a talent acquisition specialist. If you do not have your equipment, MCI will provide it. You will need a home broadband connection WHAT DOES A CALL CENTER AGENT DO? In this role, you will be responsible for handling inbound calls and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. As a highly trained expert on products, technology, and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being an all-around great asset to the team, our entry level sales representatives are responsible for the following tasks. KEY RESPONSIBILITIES Listen to and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade customers Explain and position products and process when interacting with customers Appropriately escalate customer dissatisfaction Ensure first call resolution through problems solving and effective call handling WONDER IF YOU ARE A GOOD FIT? MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused and self manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, work-at-home option for eligible positions and programs, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . Work Area Quiet workspace free of background noise and distractions Private area acceptable for webcam use Wired High-Speed Internet Connection Download Speed 20 Mbps (minimum) Not sure? Test your speed at speedtest.net Personal Desktop or Laptop Computer PC (Not a MAC) Windows 10 Operating system Intel Core i5 Processor 8Gb Memory (RAM) 256Gb Hard Drive (Storage) 1 USB Type A 2.0 (Standard headset USB) 1 RJ-45 Connection (Internet Ethernet Cable) Headset & WebCam Approved Corded USB Noise Canceling Internal or External Web Camera This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods whle using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, . At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws..... click apply for full job details