Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! Responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and follow external regulations. Implements and delivers results of quality assurance assessments, initiatives, and studies to collaborators and recommends and develops action plans for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity As a Fraud Member Resolution Escalation Team Senior, you will work under minimal direction and serve as an informal subject matter resource for identifying fraud trends, vulnerabilities, and opportunities to proactively address member difficulties, improve fraud resolution policies, procedures, and processes to mitigate risk and protect USAA's brand and reputation. You will apply deep product and system knowledge to conduct highly sophisticated fraud reviews across and responses to consumer and regulatory complaints, media inquiries, and litigation requests across multiple bank or investment products, payment types, and fraud categories. You will be required to develop accurate, compliant, and consistent documentary evidence to support fraud review decisions provided to members, senior leaders, and regulatory agencies. Your detailed review and research will support fraud operations and alleviate negative impacts to members and USAA by demonstrating a data driven approach in decision making and managing fraud risk. You will champion a culture of passionate member advocacy, process excellence, and risk management, while seeking opportunities to optimize fraud resolution processes and improve the member and employee experience. What you'll do: Identifies gaps and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements. Analyzes trends, identifies root cause of process gaps or issues and develops recommendations of key work products and participates in the delivery of results to leaders and collaborators. Performs independent assessments/audits to identify training needs and improvement opportunities for program effectiveness. Develops, recommends, and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA and Enterprise strategy. Serves as a functional expert and coach to peers and team members and acts as a resource for intensified issues of an unusual nature. Develops, and recommends improvements and/or changes to Quality Management governance and control standards to include KPIs for reporting, actioning, and escalating to leadership. Assists with the development of the Quality automation and technology journey with key business partners. Supervises the sustainment of changes within the organization in compliance with USAA's Change Management methodology. Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of fraud detection or investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 or more years progressive operations or process experience in the financial services. 2 years of quality assurance/control, or quality improvement experience to include developing, implementing, and maintaining quality assurance/ control/testing programs. Intermediate knowledge of quality assurance analytical methods and tools. Demonstrates critical thinking, influences through subject matter expertise, provides root cause analysis for applicable business issues, and approaches work with a result and production-oriented attitude. Knowledge of federal laws, rules, regulations, and applicable guidance to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience in/or supporting Fraud within a Financial Institution Advanced knowledge of fraud threat vectors, technologies, and effective mitigation tactics. Experience working with regulatory agencies and litigation requests. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $147,190. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
03/28/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! Responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and follow external regulations. Implements and delivers results of quality assurance assessments, initiatives, and studies to collaborators and recommends and develops action plans for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity As a Fraud Member Resolution Escalation Team Senior, you will work under minimal direction and serve as an informal subject matter resource for identifying fraud trends, vulnerabilities, and opportunities to proactively address member difficulties, improve fraud resolution policies, procedures, and processes to mitigate risk and protect USAA's brand and reputation. You will apply deep product and system knowledge to conduct highly sophisticated fraud reviews across and responses to consumer and regulatory complaints, media inquiries, and litigation requests across multiple bank or investment products, payment types, and fraud categories. You will be required to develop accurate, compliant, and consistent documentary evidence to support fraud review decisions provided to members, senior leaders, and regulatory agencies. Your detailed review and research will support fraud operations and alleviate negative impacts to members and USAA by demonstrating a data driven approach in decision making and managing fraud risk. You will champion a culture of passionate member advocacy, process excellence, and risk management, while seeking opportunities to optimize fraud resolution processes and improve the member and employee experience. What you'll do: Identifies gaps and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements. Analyzes trends, identifies root cause of process gaps or issues and develops recommendations of key work products and participates in the delivery of results to leaders and collaborators. Performs independent assessments/audits to identify training needs and improvement opportunities for program effectiveness. Develops, recommends, and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA and Enterprise strategy. Serves as a functional expert and coach to peers and team members and acts as a resource for intensified issues of an unusual nature. Develops, and recommends improvements and/or changes to Quality Management governance and control standards to include KPIs for reporting, actioning, and escalating to leadership. Assists with the development of the Quality automation and technology journey with key business partners. Supervises the sustainment of changes within the organization in compliance with USAA's Change Management methodology. Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of fraud detection or investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 or more years progressive operations or process experience in the financial services. 2 years of quality assurance/control, or quality improvement experience to include developing, implementing, and maintaining quality assurance/ control/testing programs. Intermediate knowledge of quality assurance analytical methods and tools. Demonstrates critical thinking, influences through subject matter expertise, provides root cause analysis for applicable business issues, and approaches work with a result and production-oriented attitude. Knowledge of federal laws, rules, regulations, and applicable guidance to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience in/or supporting Fraud within a Financial Institution Advanced knowledge of fraud threat vectors, technologies, and effective mitigation tactics. Experience working with regulatory agencies and litigation requests. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $147,190. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Company: US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Zip Code: 77077 Minimum Level of Education: Bachelor's Degree Minimum Years of Experience: 5 Years Employment Type: Full Time Travel Percentage: Up to 25% COMPENSATION INFORMATION: The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors Job Summary: Provide technical support to Sysco operating companies and manage small to mid-size projects as assigned by the Corporate Director of Facility Design and Engineering. Manage the planning throughout the lifecycle of projects and delegate responsibilities to ensure the project is completed efficiently and successfully. Capable of completing tasks on time in a fast-paced working environment and leading multi discipline teams. Expected to manage both the design and engineering of value-added food processing systems as well as the facility construction/installation of equipment. Act as intermediary between Sr. construction PM and space planning / furniture vendor and design firms. Duties and Responsibilities: Plan and coordinate technical engineering initiatives to make sure they can complete a project withing budget and schedule. Uphold project standards set forth by the Corporate Director of Facility Design and Engineering, abiding to local AHJ building code, compliance regulations, developing project implementation plans and adjusting technical specifications for elements of a project. Conduct regular meetings with company stakeholders, external consultants, contractors, and vendors. Delegate tasks to other team members according to their individual skill sets, experience, and abilities to ensure efficient use of project resources. Maintain project budgets and make SOW adjustments according to needs as they arise. Develop project execution schedule, track performance, and analyze the completion of project milestones. Document and report project execution progress to project stakeholders and company leadership teams. Proficient at using AutoCAD, Revit, and MS Office 365. Work with third-party vendor and interior designer to space planning and furniture selection. Education Required: Bachelor's degree from College or University in a technical area of study or combined education and work experience. Education Preferred: BS in Engineering Experience Required: Minimum of 5 years of project engineering management. Experience Preferred: With 3-5 years managing projects in the food processing industry from conceptual design through scope definition to production and process equipment installation and commissioning. Technical Skills and Abilities: Ability to calculate production line capacity and size process utility systems to meet pre-established production demand. Physical Demands: Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. This position may require travel up to 30% of the time to primarily domestic and some international facilities. Regularly required to sit, stand, walk, and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. Frequently required to sit and reach with hands and arms. Must occasionally lift and/or move up to 30 pounds. Employee will be required to walk, crawl, crouch, climb ladders and be comfortable with heights to perform inspection duties. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position can be performed from the corporate facility or a remote operating facility location. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position can be performed from the corporate facility or a remote operating facility location. The noise level in the work environment is usually moderate. Must be able to travel to Sysco facilities or operating companies, which include locations in the US, Canada, Central America, and Europe. Valid Passport and Driver's License required. If working remote, must have required software to ensure timely communications and have a dedicated workspace free of any distractions and participate in conference calls in a business-friendly environment. BENEFITS INFORMATION: For information on Sysco's Benefits, please visit OVERVIEW: Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
03/28/2024
Full time
Company: US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Zip Code: 77077 Minimum Level of Education: Bachelor's Degree Minimum Years of Experience: 5 Years Employment Type: Full Time Travel Percentage: Up to 25% COMPENSATION INFORMATION: The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors Job Summary: Provide technical support to Sysco operating companies and manage small to mid-size projects as assigned by the Corporate Director of Facility Design and Engineering. Manage the planning throughout the lifecycle of projects and delegate responsibilities to ensure the project is completed efficiently and successfully. Capable of completing tasks on time in a fast-paced working environment and leading multi discipline teams. Expected to manage both the design and engineering of value-added food processing systems as well as the facility construction/installation of equipment. Act as intermediary between Sr. construction PM and space planning / furniture vendor and design firms. Duties and Responsibilities: Plan and coordinate technical engineering initiatives to make sure they can complete a project withing budget and schedule. Uphold project standards set forth by the Corporate Director of Facility Design and Engineering, abiding to local AHJ building code, compliance regulations, developing project implementation plans and adjusting technical specifications for elements of a project. Conduct regular meetings with company stakeholders, external consultants, contractors, and vendors. Delegate tasks to other team members according to their individual skill sets, experience, and abilities to ensure efficient use of project resources. Maintain project budgets and make SOW adjustments according to needs as they arise. Develop project execution schedule, track performance, and analyze the completion of project milestones. Document and report project execution progress to project stakeholders and company leadership teams. Proficient at using AutoCAD, Revit, and MS Office 365. Work with third-party vendor and interior designer to space planning and furniture selection. Education Required: Bachelor's degree from College or University in a technical area of study or combined education and work experience. Education Preferred: BS in Engineering Experience Required: Minimum of 5 years of project engineering management. Experience Preferred: With 3-5 years managing projects in the food processing industry from conceptual design through scope definition to production and process equipment installation and commissioning. Technical Skills and Abilities: Ability to calculate production line capacity and size process utility systems to meet pre-established production demand. Physical Demands: Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. This position may require travel up to 30% of the time to primarily domestic and some international facilities. Regularly required to sit, stand, walk, and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. Frequently required to sit and reach with hands and arms. Must occasionally lift and/or move up to 30 pounds. Employee will be required to walk, crawl, crouch, climb ladders and be comfortable with heights to perform inspection duties. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position can be performed from the corporate facility or a remote operating facility location. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position can be performed from the corporate facility or a remote operating facility location. The noise level in the work environment is usually moderate. Must be able to travel to Sysco facilities or operating companies, which include locations in the US, Canada, Central America, and Europe. Valid Passport and Driver's License required. If working remote, must have required software to ensure timely communications and have a dedicated workspace free of any distractions and participate in conference calls in a business-friendly environment. BENEFITS INFORMATION: For information on Sysco's Benefits, please visit OVERVIEW: Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
Job Description The VP, Account Director is responsible for the day to day running of one of the largest accounts, which includes financial processes and profitability while proactively managing and developing team members. The VP, Account Director is expected to be a strategic client contact and advisor, with visible ongoing engagement. Key Responsibilities Own the client relationship on assigned brand Own the brand strategy and effectively influence the client to achieve brand objectives. Contribute to and may be accountable for new business development Be responsible for staffing, managing, and leading the assigned account team Agency Operations Understand agency revenue and profitability model and ensure work is completed within budget by project. Own the revenue and forecast for the brand. Determine and negotiate budget needs; provide input to fee development. Vigilantly seek to optimize agency services and internal resources Keep management informed of account status, problems, plans, and meetings and get senior management involved as needed. Serve as team leader to both integrated agency team and to client. Provide assistance related to agency/team/management policies and practices Advance best practices in agency process Develop staff, mentor Knowledge Approach brand from holistic marketing perspective. Integrate emerging technologies into client recommendations Have a comprehensive understanding of client's business and have a thorough understanding of industry business trends. Be alert to changes in clients' marketplace. Have broad knowledge of what's going on in the marketplace to offer solutions to clients Cultivate relationships with appropriate thought leaders to help maintain solid knowledge of client's business Be an expert in multiple channels and audiences-enough knowledge to be able to act agnostically when making decisions on behalf of the client Strategy Own the brand strategy. Own, and communicate to the extended internal team, the overall client vision and the vision for all marketing programs for client's business. Be sought as strategic leader by the team. Spearheads the presentation to client of annual plans and significant interim programs Be responsible for new business opportunities and driving growth on assigned brands Tactics and Execution Communicate strategy and tactical plan effectively. Ultimately responsible for flawless execution. Provide clear strategic direction to agency team. Evaluate creative product against strategic direction and provide constructive feedback Approach brand from holistic marketing perspective and look at all media and forms of digital marketing, communications, and advertising to develop outcomes that meet client objectives Proactively coordinate and integrate across all agencies at BAL's direction, as needed Have a solid knowledge of PH businesses, offerings, and tools Client Relationship Own the client relationship on assigned brands. Effectively sell the creative product to the client Very client facing. Outstanding client service and relationship building. Proactively manage relationship with clients and seek opportunities to strengthen/build new relationships as needed Seek opportunities to showcase agency work among current and prospective clients Find opportunities to grow business within current accounts and into new accounts Be and be seen as point person for senior client Have excellent presentation skills Demonstrate ability to adapt to various client corporate cultures Solve client issues and independently moderate conflicts with significant complexity and political sensitivity
03/28/2024
Full time
Job Description The VP, Account Director is responsible for the day to day running of one of the largest accounts, which includes financial processes and profitability while proactively managing and developing team members. The VP, Account Director is expected to be a strategic client contact and advisor, with visible ongoing engagement. Key Responsibilities Own the client relationship on assigned brand Own the brand strategy and effectively influence the client to achieve brand objectives. Contribute to and may be accountable for new business development Be responsible for staffing, managing, and leading the assigned account team Agency Operations Understand agency revenue and profitability model and ensure work is completed within budget by project. Own the revenue and forecast for the brand. Determine and negotiate budget needs; provide input to fee development. Vigilantly seek to optimize agency services and internal resources Keep management informed of account status, problems, plans, and meetings and get senior management involved as needed. Serve as team leader to both integrated agency team and to client. Provide assistance related to agency/team/management policies and practices Advance best practices in agency process Develop staff, mentor Knowledge Approach brand from holistic marketing perspective. Integrate emerging technologies into client recommendations Have a comprehensive understanding of client's business and have a thorough understanding of industry business trends. Be alert to changes in clients' marketplace. Have broad knowledge of what's going on in the marketplace to offer solutions to clients Cultivate relationships with appropriate thought leaders to help maintain solid knowledge of client's business Be an expert in multiple channels and audiences-enough knowledge to be able to act agnostically when making decisions on behalf of the client Strategy Own the brand strategy. Own, and communicate to the extended internal team, the overall client vision and the vision for all marketing programs for client's business. Be sought as strategic leader by the team. Spearheads the presentation to client of annual plans and significant interim programs Be responsible for new business opportunities and driving growth on assigned brands Tactics and Execution Communicate strategy and tactical plan effectively. Ultimately responsible for flawless execution. Provide clear strategic direction to agency team. Evaluate creative product against strategic direction and provide constructive feedback Approach brand from holistic marketing perspective and look at all media and forms of digital marketing, communications, and advertising to develop outcomes that meet client objectives Proactively coordinate and integrate across all agencies at BAL's direction, as needed Have a solid knowledge of PH businesses, offerings, and tools Client Relationship Own the client relationship on assigned brands. Effectively sell the creative product to the client Very client facing. Outstanding client service and relationship building. Proactively manage relationship with clients and seek opportunities to strengthen/build new relationships as needed Seek opportunities to showcase agency work among current and prospective clients Find opportunities to grow business within current accounts and into new accounts Be and be seen as point person for senior client Have excellent presentation skills Demonstrate ability to adapt to various client corporate cultures Solve client issues and independently moderate conflicts with significant complexity and political sensitivity
Job Description Purpose: The primary function of Procurement is to economically and efficiently purchase goods and services commensurate with AbbVie policies and objectives, whilst adhering to strict standards of business ethics and integrity. This role will report to the Associate Director of Procurement with engagement of not only Senior Marketing Stakeholders located in US in the IMCO Pharma organization and cross-functional teams but also Senior Business Managers to deliver value and cost-optimization opportunities, capturing cost-savings/reductions and improving financial and operational performance of all service providers across a fast paced, international business. Key Responsibilities Include (but not limited to): Proactively analyses and seeks value/saving opportunities across spend category: Marketing Services (Advertising/Creative, PR, Media, Digital, Market Research, Meetings & Events, etc) Professional Services (HR, Legal, Consultancy, Facilities, Office Supplies, Travel, etc) Co-create Global Category strategies with the US/OUS Category Management Teams and implement the strategy to the benefit of the IMCO Pharma business Applies strategic sourcing practices and manages supplier negotiations to ensure that full benefits (P&L and efficiencies) are realized and sustained Development and maintenance of key relationships with internal stakeholders at all seniority levels operating in a 'business partner' manner to drive procurement engagement across all areas of the IMCO Pharma business. It is key to demonstrate value creation and cost saving opportunities without compromising on quality. Development and maintenance of external supplier relationships with key supplier personnel focused on working with AbbVie to build a mutually beneficial supplier relationship. Partners with key internal stakeholders to formulate and drive innovation Responsible for developing, compiling, managing all required RFI, RFQ and RFP and help manage cross functional stakeholders through the procurement process in alignment with the agreed sourcing strategy. Once sourced, negotiation, contracting and competitive bidding is conducted in accordance with the AbbVie Purchasing Policy Develop and maintain a supply base that ensures the best value for service, quality, business understanding, pricing and innovation. Ensure that Preferred Supplier Networks (PSN's) are established and aligned with Global Category strategies Manage the key preferred suppliers to drive value to the IMCO Pharma business Support and develop sustainability and diversity initiatives Demonstrate knowledge of Internal and External guidelines and regulations (e.g. FDA, Customs, PhRMA for US and International regulations where appropriate) to ensure compliance Effectively develop and negotiate Master Services Agreements, Statement of Works and other agreements in conjunction with legal, compliance teams, the business and finance. Ability to identify and solve complex contractual, process, operational business challenges, and know when to seek assistance
03/28/2024
Full time
Job Description Purpose: The primary function of Procurement is to economically and efficiently purchase goods and services commensurate with AbbVie policies and objectives, whilst adhering to strict standards of business ethics and integrity. This role will report to the Associate Director of Procurement with engagement of not only Senior Marketing Stakeholders located in US in the IMCO Pharma organization and cross-functional teams but also Senior Business Managers to deliver value and cost-optimization opportunities, capturing cost-savings/reductions and improving financial and operational performance of all service providers across a fast paced, international business. Key Responsibilities Include (but not limited to): Proactively analyses and seeks value/saving opportunities across spend category: Marketing Services (Advertising/Creative, PR, Media, Digital, Market Research, Meetings & Events, etc) Professional Services (HR, Legal, Consultancy, Facilities, Office Supplies, Travel, etc) Co-create Global Category strategies with the US/OUS Category Management Teams and implement the strategy to the benefit of the IMCO Pharma business Applies strategic sourcing practices and manages supplier negotiations to ensure that full benefits (P&L and efficiencies) are realized and sustained Development and maintenance of key relationships with internal stakeholders at all seniority levels operating in a 'business partner' manner to drive procurement engagement across all areas of the IMCO Pharma business. It is key to demonstrate value creation and cost saving opportunities without compromising on quality. Development and maintenance of external supplier relationships with key supplier personnel focused on working with AbbVie to build a mutually beneficial supplier relationship. Partners with key internal stakeholders to formulate and drive innovation Responsible for developing, compiling, managing all required RFI, RFQ and RFP and help manage cross functional stakeholders through the procurement process in alignment with the agreed sourcing strategy. Once sourced, negotiation, contracting and competitive bidding is conducted in accordance with the AbbVie Purchasing Policy Develop and maintain a supply base that ensures the best value for service, quality, business understanding, pricing and innovation. Ensure that Preferred Supplier Networks (PSN's) are established and aligned with Global Category strategies Manage the key preferred suppliers to drive value to the IMCO Pharma business Support and develop sustainability and diversity initiatives Demonstrate knowledge of Internal and External guidelines and regulations (e.g. FDA, Customs, PhRMA for US and International regulations where appropriate) to ensure compliance Effectively develop and negotiate Master Services Agreements, Statement of Works and other agreements in conjunction with legal, compliance teams, the business and finance. Ability to identify and solve complex contractual, process, operational business challenges, and know when to seek assistance
Northeast Georgia Health System, Inc
Gainesville, Georgia
Job Category: Accounting & Finance, Executive Leadership Work Shift/Schedule: 8 Hr Evening - Morning Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job Summary Under the general direction of the Executive Director, Corporate Controller, responsible for the coordination of all CMS reporting requirements including oversite of the GME reporting functions. In addition, responsible for the administration of the charge description master and revenue forecasting for both budget and month-end close. Will serve as the organization expert on CMS regulatory changes and will make recommendations to senior management related to proposed changes. Takes the lead for the organization's Accounts Receivable review and analysis Minimum Job Qualifications Licensure or other certifications: Educational Requirements: Bachelors Degree in Business Administration, Finance, Accounting or other related area Minimum Experience: Minimum five (5) to seven (7) years relevant work experience in healthcare financial management including revenue modeling and CMS cost reporting activities Other: Preferred Job Qualifications Preferred Licensure or other certifications: Preferred Educational Requirements: Masters degree or CPA Preferred Experience: Operational experience as a Director in a health system Other: Job Specific and Unique Knowledge, Skills and Abilities Ability to research complex coding, reimbursement and regulatory requirements Knowledge of clinical settings such as Laboratory, Radiology, Physical or Occupational Therapy, Respiratory Therapy, Cardiology, or Oncology Must have a good understanding of the CDM and its relationship to related areas such as the General Ledger, Cost Accounting, Inventory, Productivity, Cost Reporting and Budget Extensive knowledge of CPT/HCPCS, UB-92 Revenue Coding, modifiers, billing regulations, DRGs and APCs Understanding of Graduate Medical Education and health care financing issues Possess effective time management skills to permit handling of a large workload Ability to multi-task and work under aggressive deadlines Ability to understand and analyze payor contracts/regulations and model net revenue impacts based on reimbursement and coding guidelines Essential Tasks and Responsibilities Oversight of Charge Description Master functions and reimbursement analysis. Supervision and coordination of Charge-master management functions in researching coding and billing guidelines, researching insurance contracts, and updating hospital Charge-master. Works with the revenue producing departments to ensure the ongoing coordinated consistency of the Charge-master, including accurate descriptions, coding, additions, deletions, pricing, charging methodology and any other changes. Collaborate with managerial and supervisory staff to ensure regulatory billing with correct coding on accounts. Maintain a working knowledge of revenue cycle process to aid in the implementation of regulatory standards that assist the health system in cash collection while accurately complying with billing guidelines. Monitor compliance with corporate, federal, and state guidelines. Oversees all cost reporting to CMS for funding for GME programs in cooperation with the Finance Department. Work with Finance to perform applicable analyses to understand net revenue effect of proposed Charge-master changes. Performs analysis, identifies trends, validation of compliance as related to fiscal activities generating additional revenue, reducing bad debt expense and charity write-offs and overall expense reduction. Remain current with updated coding and billing regulations. Prepares, monitors, and files Medicare and Medicaid Cost Reports assuring maximization of reimbursement from third-party payors. Responds to surveys affecting Medicare and Medicaid rate revisions, interim payments, and hospital-based physician arrangements. Monitors changes and proposed changes to Medicare and Medicaid regulations and determines the financial effect of these changes on the organization. Coordinates financial audits conducted by CMS, DCH, and other governmental intermediaries on prior year's cost reports and surveys. Provides management for Indigent Care Trust Fund processes and reporting. Physical Demands Weight Lifted: Up to 20lbs, Occasionally 0-30% Weight Carried: Up to 20lbs, Occasionally 0-30% Vision: Moderate, Constantly 66-100% Kneeling/Stooping/Bending: Occasionally 0-30% Standing/Walking: Occasionally 0-30% Pushing/Pulling: Occasionally 0-30% Intensity of Work: Constantly 66-100% Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. NGHS: Opportunities start here. Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
03/28/2024
Full time
Job Category: Accounting & Finance, Executive Leadership Work Shift/Schedule: 8 Hr Evening - Morning Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job Summary Under the general direction of the Executive Director, Corporate Controller, responsible for the coordination of all CMS reporting requirements including oversite of the GME reporting functions. In addition, responsible for the administration of the charge description master and revenue forecasting for both budget and month-end close. Will serve as the organization expert on CMS regulatory changes and will make recommendations to senior management related to proposed changes. Takes the lead for the organization's Accounts Receivable review and analysis Minimum Job Qualifications Licensure or other certifications: Educational Requirements: Bachelors Degree in Business Administration, Finance, Accounting or other related area Minimum Experience: Minimum five (5) to seven (7) years relevant work experience in healthcare financial management including revenue modeling and CMS cost reporting activities Other: Preferred Job Qualifications Preferred Licensure or other certifications: Preferred Educational Requirements: Masters degree or CPA Preferred Experience: Operational experience as a Director in a health system Other: Job Specific and Unique Knowledge, Skills and Abilities Ability to research complex coding, reimbursement and regulatory requirements Knowledge of clinical settings such as Laboratory, Radiology, Physical or Occupational Therapy, Respiratory Therapy, Cardiology, or Oncology Must have a good understanding of the CDM and its relationship to related areas such as the General Ledger, Cost Accounting, Inventory, Productivity, Cost Reporting and Budget Extensive knowledge of CPT/HCPCS, UB-92 Revenue Coding, modifiers, billing regulations, DRGs and APCs Understanding of Graduate Medical Education and health care financing issues Possess effective time management skills to permit handling of a large workload Ability to multi-task and work under aggressive deadlines Ability to understand and analyze payor contracts/regulations and model net revenue impacts based on reimbursement and coding guidelines Essential Tasks and Responsibilities Oversight of Charge Description Master functions and reimbursement analysis. Supervision and coordination of Charge-master management functions in researching coding and billing guidelines, researching insurance contracts, and updating hospital Charge-master. Works with the revenue producing departments to ensure the ongoing coordinated consistency of the Charge-master, including accurate descriptions, coding, additions, deletions, pricing, charging methodology and any other changes. Collaborate with managerial and supervisory staff to ensure regulatory billing with correct coding on accounts. Maintain a working knowledge of revenue cycle process to aid in the implementation of regulatory standards that assist the health system in cash collection while accurately complying with billing guidelines. Monitor compliance with corporate, federal, and state guidelines. Oversees all cost reporting to CMS for funding for GME programs in cooperation with the Finance Department. Work with Finance to perform applicable analyses to understand net revenue effect of proposed Charge-master changes. Performs analysis, identifies trends, validation of compliance as related to fiscal activities generating additional revenue, reducing bad debt expense and charity write-offs and overall expense reduction. Remain current with updated coding and billing regulations. Prepares, monitors, and files Medicare and Medicaid Cost Reports assuring maximization of reimbursement from third-party payors. Responds to surveys affecting Medicare and Medicaid rate revisions, interim payments, and hospital-based physician arrangements. Monitors changes and proposed changes to Medicare and Medicaid regulations and determines the financial effect of these changes on the organization. Coordinates financial audits conducted by CMS, DCH, and other governmental intermediaries on prior year's cost reports and surveys. Provides management for Indigent Care Trust Fund processes and reporting. Physical Demands Weight Lifted: Up to 20lbs, Occasionally 0-30% Weight Carried: Up to 20lbs, Occasionally 0-30% Vision: Moderate, Constantly 66-100% Kneeling/Stooping/Bending: Occasionally 0-30% Standing/Walking: Occasionally 0-30% Pushing/Pulling: Occasionally 0-30% Intensity of Work: Constantly 66-100% Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. NGHS: Opportunities start here. Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Job Description The Allergan Public Relations and Influencer Consultant will grow the Allergan Aesthetics' business by delivering consultative support to key Allergan customers. This highly visible role will operate as a key member of the PR, Influencer team and commercial consulting and strategic account selling teams to compliantly promote and protect Allergan's leadership in the aesthetic space. This unique role focuses on delivering a best-in-class, integrated PR and influencer strategies tailored to Allergan Aesthetics (AA) customers. This public relations role will collaborate across multiple teams to provide public relations consulting services and influencer support to participating practices. The Director of APR & Influencer will work closely with the brand public relations, influencer, and corporate communications teams to develop programs for participating providers that align to the overarching brand strategies across the Allergan Aesthetics portfolio. Key priorities for this role will include educating practices on public relations and influencer programs, assessing any existing programs the practice may already have in place, providing media training to the practice spokespeople, coaching the practice on how to secure media interest, and developing PR and influencer programs in partnership with the practice that are strategically aligned with Allergan Aesthetics' core PR programming. In addition to providing strategic PR support, the director will help participating practices manage results metrics and reporting while managing expectation setting. Additionally, the Director will work with the Aesthetics Practice Consultants and Aesthetic Digital Consultants to promote and secure participation in the public relations consultancy. The APRC will engage with interested practices to educate them on what participation in the program means, what the practice can expect, discuss associated costs, and secure participation. This role will have responsibility for achieving scalable goals; at launch program awareness, retention, customer sentiment and once established an annual revenue target for the program, practice participation metrics and media/social media influencer coverage metrics to demonstrate success. Main Areas of Responsibilities Essential Job Functions: This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. Carries out responsibilities in accordance with the organization's policies, procedures, and state, federal and local laws. Develop comprehensive knowledge of the products, key messages, compliance, and regulatory requirements for the full product portfolio. Develops comprehensive training curriculum covering PR and influencer end to end starting from novice to expert courses; ensuring programs and materials are accurate and compliant with all guidelines as well as strategic alignment with the brand public relations and influencer teams. Lead both in-market and online training courses to ensure Allergan's key accounts are well positioned to take advantage of PR & influencer to help grow their business, inclusive of media training. Analyzes and provides oversight of participating practices' public relations and social media influencer programs, helping them to optimize, outline a strategic program, determine success metrics, and mange reporting within the practice. Demonstrate leadership in the account selling process and provide long term competitive advantage. Participate with the sales team in the customer targeting process, which involves the development of strategic PR & influencer marketing plans, incorporating consulting services, corporate initiatives, and hands-on account support. Directs the development of PR & influencer marketing programs. Manages the research, analysis, and monitoring of financial, technological, and demographic factors, and designs marketing plans to capitalize on market opportunities with key accounts. Excellent written and oral communications skills with a competency in press release development, key message creation and public speaking. Enforce & maintain brand and corporate guidelines within resulting practice programs. Partners with cross-functional leads to deliver against the business forecast and company KPI's and w orks closely with PR & influencer team to ensure strategic alignment for talent casting, content, product replacement and partnership opportunities. Develop clear pre-call meeting objectives and ensure timely communication and follow up with customers. Skills/knowledge required in: Significant Work Activities -Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
03/28/2024
Full time
Job Description The Allergan Public Relations and Influencer Consultant will grow the Allergan Aesthetics' business by delivering consultative support to key Allergan customers. This highly visible role will operate as a key member of the PR, Influencer team and commercial consulting and strategic account selling teams to compliantly promote and protect Allergan's leadership in the aesthetic space. This unique role focuses on delivering a best-in-class, integrated PR and influencer strategies tailored to Allergan Aesthetics (AA) customers. This public relations role will collaborate across multiple teams to provide public relations consulting services and influencer support to participating practices. The Director of APR & Influencer will work closely with the brand public relations, influencer, and corporate communications teams to develop programs for participating providers that align to the overarching brand strategies across the Allergan Aesthetics portfolio. Key priorities for this role will include educating practices on public relations and influencer programs, assessing any existing programs the practice may already have in place, providing media training to the practice spokespeople, coaching the practice on how to secure media interest, and developing PR and influencer programs in partnership with the practice that are strategically aligned with Allergan Aesthetics' core PR programming. In addition to providing strategic PR support, the director will help participating practices manage results metrics and reporting while managing expectation setting. Additionally, the Director will work with the Aesthetics Practice Consultants and Aesthetic Digital Consultants to promote and secure participation in the public relations consultancy. The APRC will engage with interested practices to educate them on what participation in the program means, what the practice can expect, discuss associated costs, and secure participation. This role will have responsibility for achieving scalable goals; at launch program awareness, retention, customer sentiment and once established an annual revenue target for the program, practice participation metrics and media/social media influencer coverage metrics to demonstrate success. Main Areas of Responsibilities Essential Job Functions: This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. Carries out responsibilities in accordance with the organization's policies, procedures, and state, federal and local laws. Develop comprehensive knowledge of the products, key messages, compliance, and regulatory requirements for the full product portfolio. Develops comprehensive training curriculum covering PR and influencer end to end starting from novice to expert courses; ensuring programs and materials are accurate and compliant with all guidelines as well as strategic alignment with the brand public relations and influencer teams. Lead both in-market and online training courses to ensure Allergan's key accounts are well positioned to take advantage of PR & influencer to help grow their business, inclusive of media training. Analyzes and provides oversight of participating practices' public relations and social media influencer programs, helping them to optimize, outline a strategic program, determine success metrics, and mange reporting within the practice. Demonstrate leadership in the account selling process and provide long term competitive advantage. Participate with the sales team in the customer targeting process, which involves the development of strategic PR & influencer marketing plans, incorporating consulting services, corporate initiatives, and hands-on account support. Directs the development of PR & influencer marketing programs. Manages the research, analysis, and monitoring of financial, technological, and demographic factors, and designs marketing plans to capitalize on market opportunities with key accounts. Excellent written and oral communications skills with a competency in press release development, key message creation and public speaking. Enforce & maintain brand and corporate guidelines within resulting practice programs. Partners with cross-functional leads to deliver against the business forecast and company KPI's and w orks closely with PR & influencer team to ensure strategic alignment for talent casting, content, product replacement and partnership opportunities. Develop clear pre-call meeting objectives and ensure timely communication and follow up with customers. Skills/knowledge required in: Significant Work Activities -Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
This is a Physical Therapist job at an Outpatient Private Practice Clinic in Picayune, MS 39466. We'll learn your requirements so that any job offer extended will meet your needs. Here are the logistics of the position: 1. Salary range starting at $70,000 per year based on experience. 2. Outpatient Clinic - General Orthopedics. 3. Monday-Friday. No weekends or holidays. 4. Full-time. 5. Position includes a comprehensive benefits package. 6. No travel in the community. All caseload within one clinic location. 7. This is a staff-level position focused on direct patient care. A clinic director position is available for immediate placement, or to grow into, for interested candidates. Thanks for your interest. Please submit your resume to learn more. We're happy to answer your questions.
03/28/2024
Full time
This is a Physical Therapist job at an Outpatient Private Practice Clinic in Picayune, MS 39466. We'll learn your requirements so that any job offer extended will meet your needs. Here are the logistics of the position: 1. Salary range starting at $70,000 per year based on experience. 2. Outpatient Clinic - General Orthopedics. 3. Monday-Friday. No weekends or holidays. 4. Full-time. 5. Position includes a comprehensive benefits package. 6. No travel in the community. All caseload within one clinic location. 7. This is a staff-level position focused on direct patient care. A clinic director position is available for immediate placement, or to grow into, for interested candidates. Thanks for your interest. Please submit your resume to learn more. We're happy to answer your questions.
Sr. Technology Risk Engineer Job Description: Position Summary: The Sr Technology Risk Engineer is responsible for the delivery of the program elements of all first line of defense risk activities directly or indirectly impacting Information Technology and Information Security within us. The Sr Information Technology Risk Engineer will leverage experience in business and technical acumen environment to execute the technical program activities in the areas of audit, technology, compliance, risk management and security. The position will be responsible for delivery of an Information Technology Risk program with clear, defined operational policy, standards and procedures related to Information Technology and Security. Job Responsibilities: Design/execute specific Information Technology and Security risk program elements to mitigate enterprise IT and security risks throughout the Bank. Be a role model to more junior members of the team. Design/engineer/execute the implementation of the components of the Information Technology Risk Program to include external compliance, internal audit, security, vendor management, operational risk, quality assurance and quality controls for technology and information security. Design/engineer/execute internal and external compliance technology audits and regulatory exams, representing Information Technology throughout the lifecycle of the audit. (planning through remediation strategy) Execute the first line of defense Risk Management functions for IT meeting the Enterprise Risk Management (ERM) program elements, processes, and compliance requirements. Execute the Risk Controls Self-Assessment process for Information Technology and Information Security. Execute Awareness and Training for Risk Program elements to enhance awareness and training appropriate for our needs to ensure that risk responsibilities are understood and carried out throughout the enterprise. Design and execute implementation of Governance, Risk, and Control frameworks and systems based on recognized best practices such as COBIT, ISO, NIST, GLBA, SOX, FFIEC, etc. Ensures compliance with applicable federal, state, and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to our internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies. Actively engage with the CISO organization to ensure that issues emanating from external contracted vendor reviews are properly vetted within the IT Organization and are entered into the Enterprise Risk Management System in a timely manner. Coordinate the IT Technology Risk Acceptance work flow process from risk origination to final approval Job Requirements: Bachelor's Degree in a related field is strongly desired. Certified Information Systems Security Professional (CISSP), Certified Information Security Manager, (CISM), Certified Information Systems Auditor (CISA), or Certified in Risk and Information Systems Control (CRISC) preferred. 6+ years of experience working in technology audit, Information Security, or Information Technology required. 2+ years of SOX IT control execution or testing or IT auditing experience or IT risk. Three years of Information Security or IT experience. Demonstrated experience in Risk and Control Self Assessments, Audits, or exams for technology or information security. Demonstrated ability to audit general IT controls including related infrastructure (Active Directory), operating systems (UNIX, Linux, Windows), databases (Oracle DB and MS SQL DB), and applications (Oracle, PeopleSoft, Salesforce, etc.). Design and perform root cause analysis, control gap assessments, and process improvement projects using technical and problem solving and critical thinking skills to quickly identify internal control deficiencies, evaluate their risk implications, and draw the appropriate conclusions. Understand Industry standard frameworks for technology, such as COBIT, ISO, NIST, SANS, and others to design Governance, Risk and Control frameworks, and systems for technology and information security. Design and develop internal control documentation including narratives, process and data flows, and other supporting work papers. Moderate to in-depth understanding of business environment and risks associated with the financial services industry, IT environments, and information dataflow. Understand IT audit principles and audit procedures, and determining and evaluating the severity of potential issues identified during testing, and to provide guidance to more junior team members. Understand IT organization business processes and systems (IT Security, data management, architectural and planning, technology life cycle management, regulatory concerns). Participate in multiple projects concurrently, works under pressure well. Strong verbal and written communication skills with comfort around presenting new ideas and presentations to senior management. Demonstrated track record of meeting time commitments. Demonstrated track record of working effectively across functional and organizational lines. Demonstrated knowledge of risk management tools. Ability to work in teams, and/or as an individual contributor. Experience Level: 5-10 years
03/28/2024
Full time
Sr. Technology Risk Engineer Job Description: Position Summary: The Sr Technology Risk Engineer is responsible for the delivery of the program elements of all first line of defense risk activities directly or indirectly impacting Information Technology and Information Security within us. The Sr Information Technology Risk Engineer will leverage experience in business and technical acumen environment to execute the technical program activities in the areas of audit, technology, compliance, risk management and security. The position will be responsible for delivery of an Information Technology Risk program with clear, defined operational policy, standards and procedures related to Information Technology and Security. Job Responsibilities: Design/execute specific Information Technology and Security risk program elements to mitigate enterprise IT and security risks throughout the Bank. Be a role model to more junior members of the team. Design/engineer/execute the implementation of the components of the Information Technology Risk Program to include external compliance, internal audit, security, vendor management, operational risk, quality assurance and quality controls for technology and information security. Design/engineer/execute internal and external compliance technology audits and regulatory exams, representing Information Technology throughout the lifecycle of the audit. (planning through remediation strategy) Execute the first line of defense Risk Management functions for IT meeting the Enterprise Risk Management (ERM) program elements, processes, and compliance requirements. Execute the Risk Controls Self-Assessment process for Information Technology and Information Security. Execute Awareness and Training for Risk Program elements to enhance awareness and training appropriate for our needs to ensure that risk responsibilities are understood and carried out throughout the enterprise. Design and execute implementation of Governance, Risk, and Control frameworks and systems based on recognized best practices such as COBIT, ISO, NIST, GLBA, SOX, FFIEC, etc. Ensures compliance with applicable federal, state, and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to our internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies. Actively engage with the CISO organization to ensure that issues emanating from external contracted vendor reviews are properly vetted within the IT Organization and are entered into the Enterprise Risk Management System in a timely manner. Coordinate the IT Technology Risk Acceptance work flow process from risk origination to final approval Job Requirements: Bachelor's Degree in a related field is strongly desired. Certified Information Systems Security Professional (CISSP), Certified Information Security Manager, (CISM), Certified Information Systems Auditor (CISA), or Certified in Risk and Information Systems Control (CRISC) preferred. 6+ years of experience working in technology audit, Information Security, or Information Technology required. 2+ years of SOX IT control execution or testing or IT auditing experience or IT risk. Three years of Information Security or IT experience. Demonstrated experience in Risk and Control Self Assessments, Audits, or exams for technology or information security. Demonstrated ability to audit general IT controls including related infrastructure (Active Directory), operating systems (UNIX, Linux, Windows), databases (Oracle DB and MS SQL DB), and applications (Oracle, PeopleSoft, Salesforce, etc.). Design and perform root cause analysis, control gap assessments, and process improvement projects using technical and problem solving and critical thinking skills to quickly identify internal control deficiencies, evaluate their risk implications, and draw the appropriate conclusions. Understand Industry standard frameworks for technology, such as COBIT, ISO, NIST, SANS, and others to design Governance, Risk and Control frameworks, and systems for technology and information security. Design and develop internal control documentation including narratives, process and data flows, and other supporting work papers. Moderate to in-depth understanding of business environment and risks associated with the financial services industry, IT environments, and information dataflow. Understand IT audit principles and audit procedures, and determining and evaluating the severity of potential issues identified during testing, and to provide guidance to more junior team members. Understand IT organization business processes and systems (IT Security, data management, architectural and planning, technology life cycle management, regulatory concerns). Participate in multiple projects concurrently, works under pressure well. Strong verbal and written communication skills with comfort around presenting new ideas and presentations to senior management. Demonstrated track record of meeting time commitments. Demonstrated track record of working effectively across functional and organizational lines. Demonstrated knowledge of risk management tools. Ability to work in teams, and/or as an individual contributor. Experience Level: 5-10 years
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As an Intermediate Retirement Income Specialist you will ensure the financial security of our membership by assessing member's current retirement income needs, providing advice, and making the appropriate recommendations based on member needs. We offer a flexible work environment that requires an individual to be in the office 5 days per week. After a successful 6 months, the option for a hybrid schedule will be available. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls. Asks questions to discover key information and retirement events and understands the role of annuities in a retirement income plan. Documents relevant information as it relates to building a retirement income portfolio. Uncovers and recognizes retirement events, understands and assesses the member's needs, financial situation, and goals and evaluates the factors to consider when determining an appropriate retirement age. Develops and communicates appropriate retirement income strategies based on individual member needs. Provides retirement advice and strategies and understand the steps in creating an effective retirement income plan. Recommends relevant financial product and services and refers for solutions that they are not trained and/or licensed to recommend or fulfill. Motivates member to take action on recommendation(s) and overcomes objections using intermediate sales techniques and persuasion skills. Implements recommendation(s). Familiar with the latest retirement strategy research and monitors legislative initiatives that may impact economy, society, and personal financial situation. Educates membership on implications of economic, industry trends, tax law changes, estate issues, retirement risks, and other threats to an effective retirement income plan, as well as USAA's financial products and services. Integrate risk management tools, products, and strategies to create an effective retirement income plan. May be expected to conduct outbound calls to follow up on products and services previously discussed and to actively engage in outbound call campaigns as needed. Collaborates with team members to resolve issues and to identify appropriate issues for escalation. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. Active Group 1 Life & Health license Active, in good standing, and maintained FINRA 7 license Active, in good standing, and maintained FINRA Series 66 (or 63 & 65) license Must be able to successfully pass background check and meet all USAA and regulatory requirements. Additionally, applicant must have the ability to be licensed and registered in all required states and jurisdictions. 1 year of financial industry and/or sales experience. Experience delivering frequent written and oral communication. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment Successful completion of a job-related assessment may be required What sets you apart: 2+ years of direct Annuity Sales Experience Experience Working in an Inbound/Outbound Call Center Retirement Income Certified Professional Designation (RICP) US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 59,070.00 - $ 112,920.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
03/28/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As an Intermediate Retirement Income Specialist you will ensure the financial security of our membership by assessing member's current retirement income needs, providing advice, and making the appropriate recommendations based on member needs. We offer a flexible work environment that requires an individual to be in the office 5 days per week. After a successful 6 months, the option for a hybrid schedule will be available. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls. Asks questions to discover key information and retirement events and understands the role of annuities in a retirement income plan. Documents relevant information as it relates to building a retirement income portfolio. Uncovers and recognizes retirement events, understands and assesses the member's needs, financial situation, and goals and evaluates the factors to consider when determining an appropriate retirement age. Develops and communicates appropriate retirement income strategies based on individual member needs. Provides retirement advice and strategies and understand the steps in creating an effective retirement income plan. Recommends relevant financial product and services and refers for solutions that they are not trained and/or licensed to recommend or fulfill. Motivates member to take action on recommendation(s) and overcomes objections using intermediate sales techniques and persuasion skills. Implements recommendation(s). Familiar with the latest retirement strategy research and monitors legislative initiatives that may impact economy, society, and personal financial situation. Educates membership on implications of economic, industry trends, tax law changes, estate issues, retirement risks, and other threats to an effective retirement income plan, as well as USAA's financial products and services. Integrate risk management tools, products, and strategies to create an effective retirement income plan. May be expected to conduct outbound calls to follow up on products and services previously discussed and to actively engage in outbound call campaigns as needed. Collaborates with team members to resolve issues and to identify appropriate issues for escalation. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. Active Group 1 Life & Health license Active, in good standing, and maintained FINRA 7 license Active, in good standing, and maintained FINRA Series 66 (or 63 & 65) license Must be able to successfully pass background check and meet all USAA and regulatory requirements. Additionally, applicant must have the ability to be licensed and registered in all required states and jurisdictions. 1 year of financial industry and/or sales experience. Experience delivering frequent written and oral communication. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment Successful completion of a job-related assessment may be required What sets you apart: 2+ years of direct Annuity Sales Experience Experience Working in an Inbound/Outbound Call Center Retirement Income Certified Professional Designation (RICP) US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 59,070.00 - $ 112,920.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
DEFINITION THE CITY OF AZUSA IS SEEKING A HIGHLY EXPERIENCED AND DEDICATED LEADER! SALARY AND BENEFIT INFORMATION $57.03 - $69.32 Hourly $9,885.23 - $12,015.56 Monthly $118,622.76 - $144,186.72 Annually Benefits affiliated with AMMA and include: $1,500 - Mo nthly Flexible Benefit Plan Contribution for Medical Benefits, City Paid Retirement Health Account, Education and Bilingual Incentive Pays, City Paid Deferred Compensation, generous Tuition Reimbursement Program, & so much more! DEADLINE TO APPLY: Online applications will be accepted beginning Thursday, March 28, 2024 through Sunday, April 21, 2024. Qualified and interested applicants are encouraged to apply immediately as this recruitment may close without notice after it's been open for a minimum of five (5) business days and the department's needs have been met. DEFINITION Under administrative direction, organizes, manages and supervises City accounting, auditing, accounts payable/ receivable, cash collection, general ledger, payroll, purchasing/stores and financial reporting; develops and administers the Finance Division budget; maintains General Ledger; prepares comprehensive division services plans and services; performs related duties as required. ESSENTIAL FUNCTIONS CLASS CHARACTERISTICS The Finance Manager classification performs administrative tasks and responsibilities in the management of accounting, auditing, accounts payable/receivable, cash collection, general ledger, payroll, purchase order and financial reporting functions. The incumbent in collaboration with the Director of Administrative Services, reviews, assesses and plans organizational strategies and practices to improve the City's business and financial position, maximizing City assets, minimizing costs and augmenting revenues as well as proposing and presenting policies, procedures and programs that are entrepreneurial and cost-effective. SUPERVISION EXCERCISED Supervision is provided by the Director of Administrative Services. Supervision is exercised over assigned personnel. ESSENTIAL FUNCTIONS Organizes, manages and oversees City accounting, auditing, accounts payable/receivable, cash collection, general ledger, payroll, purchase order and financial reporting functions; coordinates financial matters with departments. Plans and develops accounting and auditing operations and related office procedures; directs auditing of systems and internal controls; coordinates and prepares work papers for required audits with Federal, State, County and City auditors. Administers City's annual budget; coordinates budgeting activities of other departments; develops and administers the Finance Division budget. Develops division goals and objectives; recommends policies and implements procedures to conduct activities; ensures division functions are conducted in accordance with related laws, ordinances, rules and regulations; prepares comprehensive plans to satisfy future needs for division services. Develops the City's annual reports of financial transactions; prepares other division and City reports; maintains General Ledger; ensures compliance with generally accepted accounting principles; prepares Federal, State, County and City mandated reports. Manages City's cash flow to ensure proper funds are available to cover daily expenditures; researches best financing and investment methods; oversees and manages preparation of the City's and the Redevelopment Agency's monthly cash and investment reports and maintains related ledgers. Maintains current knowledge of developments in the field of finance administration; represents the Director of Administrative Services in the Director's absence. Selects and orients new division employees to essential work responsibilities; plans and organizes work; develops and establishes work methods and standards; conducts or manages staff training and development; reviews and evaluates employee performance; and recommends disciplinary action. Performs related duties as required. QUALIFICATION GUIDELINES QUALIFICATIONS Education and/or Experience Education: Bachelor's degree in accounting, economics, business, or a closely related field. A master's degree is highly desirable. Experience: Seven (7) years of progressive professional experience in accounting and finance, including at least three (3) of those years in local government, and at least two (2) years in a supervisory capacity. Licenses or Certificate Possession of and ability to maintain a valid Class C California Driver's License and a satisfactory driving record. A licensed Certified Public Accountant is desirable. Knowledge, Skills, and Abilities Knowledge Principles and practices of municipal accounting, auditing, budgeting, purchasing, and investments; Generally accepted accounting principles; Financial administration; accounting and purchasing systems; Principles and practices of staff development and managing employees; Modern electronic and mechanical equipment and procedures. Ability Communicate clearly and concisely, both orally and in writing; Research and prepare complex reports on a variety of subjects; Establish and maintain effective financial controls; Plan, direct, and coordinate a variety of accounting, auditing and payroll functions; Select, train, supervise and evaluate employees; Perform professional accounting level work; Make decisions regarding operational and personnel functions; Operate programs within allocated amounts; Analyze complex financial records and problems; Understand, explain and apply policies and procedures; Analyze unusual situations and resolve them through application of management principles and practices; Assist in developing comprehensive plans to meet future division needs/services; Coordinate departmental functions with other departments and outside agencies and auditors; Plan and enforce a balanced budget; Develop new policies impacting division operations/procedures; Interpret financial statements and cost accounting reports; Prepare financial reports and meet the physical requirements established by the City. SPECIAL REQUIREMENTS/PHYSICAL, MENTAL, ENVIRONMENTAL CONDITIONS MARGINAL FUNCTIONS These are position functions which may be changed, deleted or reassigned to accommodate an individual with a disability. Environmental Conditions Work is performed primarily in a standard office setting. May be required to work extended hours including evenings and weekends from time-to-time. Physical Conditions Sufficient physical ability and mobility to work in an office setting; Stand or sit for prolonged periods of time; Occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; Operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; Verbally communicate to exchange information. Some requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. RECRUITMENT PROCESS: You can apply for this position online clicking on the "Apply" link at the top of this page. If this is the first time you are applying using our online application system, you will need to create a Username and Password. (If you have previously applied for a position using the NEOGOV system and already have a Username and Password set up, you do not need to do this again to apply just login and start building your application). Once you have established your account and log in to the system, you can begin building your application by clicking on the "Build Job Application" link. Your application can be saved and used to apply for additional or future job openings with the City of Azusa. Applications must be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application. Applications that are submitted without a resume, or have unanswered supplemental questions, may be deemed incomplete. Your application must include at least ten years of employment history (assuming you have been employed for ten years). List most recent experience first. Carefully account for all employment, paid or unpaid. Provide each change of title or promotion separately. You must also include your reason for leaving each job. A minimum of three professional references must be included in your application (include people who would have knowledge of your professional qualifications). DO NOT list relatives. Applications will be reviewed and those candidates whose applications indicate that they are most qualified will be invited to continue on in the process. The selection process may consist of: Application Evaluation (Qualifying), Written Exam, and/or Panel Oral Interview. The City of Azusa is an equal opportunity employer that is committed to inclusion and diversity. The City does not discriminate on the basis of race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service . click apply for full job details
03/28/2024
Full time
DEFINITION THE CITY OF AZUSA IS SEEKING A HIGHLY EXPERIENCED AND DEDICATED LEADER! SALARY AND BENEFIT INFORMATION $57.03 - $69.32 Hourly $9,885.23 - $12,015.56 Monthly $118,622.76 - $144,186.72 Annually Benefits affiliated with AMMA and include: $1,500 - Mo nthly Flexible Benefit Plan Contribution for Medical Benefits, City Paid Retirement Health Account, Education and Bilingual Incentive Pays, City Paid Deferred Compensation, generous Tuition Reimbursement Program, & so much more! DEADLINE TO APPLY: Online applications will be accepted beginning Thursday, March 28, 2024 through Sunday, April 21, 2024. Qualified and interested applicants are encouraged to apply immediately as this recruitment may close without notice after it's been open for a minimum of five (5) business days and the department's needs have been met. DEFINITION Under administrative direction, organizes, manages and supervises City accounting, auditing, accounts payable/ receivable, cash collection, general ledger, payroll, purchasing/stores and financial reporting; develops and administers the Finance Division budget; maintains General Ledger; prepares comprehensive division services plans and services; performs related duties as required. ESSENTIAL FUNCTIONS CLASS CHARACTERISTICS The Finance Manager classification performs administrative tasks and responsibilities in the management of accounting, auditing, accounts payable/receivable, cash collection, general ledger, payroll, purchase order and financial reporting functions. The incumbent in collaboration with the Director of Administrative Services, reviews, assesses and plans organizational strategies and practices to improve the City's business and financial position, maximizing City assets, minimizing costs and augmenting revenues as well as proposing and presenting policies, procedures and programs that are entrepreneurial and cost-effective. SUPERVISION EXCERCISED Supervision is provided by the Director of Administrative Services. Supervision is exercised over assigned personnel. ESSENTIAL FUNCTIONS Organizes, manages and oversees City accounting, auditing, accounts payable/receivable, cash collection, general ledger, payroll, purchase order and financial reporting functions; coordinates financial matters with departments. Plans and develops accounting and auditing operations and related office procedures; directs auditing of systems and internal controls; coordinates and prepares work papers for required audits with Federal, State, County and City auditors. Administers City's annual budget; coordinates budgeting activities of other departments; develops and administers the Finance Division budget. Develops division goals and objectives; recommends policies and implements procedures to conduct activities; ensures division functions are conducted in accordance with related laws, ordinances, rules and regulations; prepares comprehensive plans to satisfy future needs for division services. Develops the City's annual reports of financial transactions; prepares other division and City reports; maintains General Ledger; ensures compliance with generally accepted accounting principles; prepares Federal, State, County and City mandated reports. Manages City's cash flow to ensure proper funds are available to cover daily expenditures; researches best financing and investment methods; oversees and manages preparation of the City's and the Redevelopment Agency's monthly cash and investment reports and maintains related ledgers. Maintains current knowledge of developments in the field of finance administration; represents the Director of Administrative Services in the Director's absence. Selects and orients new division employees to essential work responsibilities; plans and organizes work; develops and establishes work methods and standards; conducts or manages staff training and development; reviews and evaluates employee performance; and recommends disciplinary action. Performs related duties as required. QUALIFICATION GUIDELINES QUALIFICATIONS Education and/or Experience Education: Bachelor's degree in accounting, economics, business, or a closely related field. A master's degree is highly desirable. Experience: Seven (7) years of progressive professional experience in accounting and finance, including at least three (3) of those years in local government, and at least two (2) years in a supervisory capacity. Licenses or Certificate Possession of and ability to maintain a valid Class C California Driver's License and a satisfactory driving record. A licensed Certified Public Accountant is desirable. Knowledge, Skills, and Abilities Knowledge Principles and practices of municipal accounting, auditing, budgeting, purchasing, and investments; Generally accepted accounting principles; Financial administration; accounting and purchasing systems; Principles and practices of staff development and managing employees; Modern electronic and mechanical equipment and procedures. Ability Communicate clearly and concisely, both orally and in writing; Research and prepare complex reports on a variety of subjects; Establish and maintain effective financial controls; Plan, direct, and coordinate a variety of accounting, auditing and payroll functions; Select, train, supervise and evaluate employees; Perform professional accounting level work; Make decisions regarding operational and personnel functions; Operate programs within allocated amounts; Analyze complex financial records and problems; Understand, explain and apply policies and procedures; Analyze unusual situations and resolve them through application of management principles and practices; Assist in developing comprehensive plans to meet future division needs/services; Coordinate departmental functions with other departments and outside agencies and auditors; Plan and enforce a balanced budget; Develop new policies impacting division operations/procedures; Interpret financial statements and cost accounting reports; Prepare financial reports and meet the physical requirements established by the City. SPECIAL REQUIREMENTS/PHYSICAL, MENTAL, ENVIRONMENTAL CONDITIONS MARGINAL FUNCTIONS These are position functions which may be changed, deleted or reassigned to accommodate an individual with a disability. Environmental Conditions Work is performed primarily in a standard office setting. May be required to work extended hours including evenings and weekends from time-to-time. Physical Conditions Sufficient physical ability and mobility to work in an office setting; Stand or sit for prolonged periods of time; Occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; Operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; Verbally communicate to exchange information. Some requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. RECRUITMENT PROCESS: You can apply for this position online clicking on the "Apply" link at the top of this page. If this is the first time you are applying using our online application system, you will need to create a Username and Password. (If you have previously applied for a position using the NEOGOV system and already have a Username and Password set up, you do not need to do this again to apply just login and start building your application). Once you have established your account and log in to the system, you can begin building your application by clicking on the "Build Job Application" link. Your application can be saved and used to apply for additional or future job openings with the City of Azusa. Applications must be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application. Applications that are submitted without a resume, or have unanswered supplemental questions, may be deemed incomplete. Your application must include at least ten years of employment history (assuming you have been employed for ten years). List most recent experience first. Carefully account for all employment, paid or unpaid. Provide each change of title or promotion separately. You must also include your reason for leaving each job. A minimum of three professional references must be included in your application (include people who would have knowledge of your professional qualifications). DO NOT list relatives. Applications will be reviewed and those candidates whose applications indicate that they are most qualified will be invited to continue on in the process. The selection process may consist of: Application Evaluation (Qualifying), Written Exam, and/or Panel Oral Interview. The City of Azusa is an equal opportunity employer that is committed to inclusion and diversity. The City does not discriminate on the basis of race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service . click apply for full job details
DEFINITION THE CITY OF AZUSA IS SEEKING A DYNAMIC INDIVIDUAL TO WORK ALONGSIDE A DYNAMIC HUMAN RESOURCES AND PAYROLL TEAM! SALARY AND BENEFIT INFORMATION $23.58 - $28.66 Hourly $4,087.38 - $4,968.23 Monthly $49,048.56 - $59,618.76 Annually This is an unrepresented, confidential position with benefits associated with ACEA, including: $1,500 - Mo nthly Flexible Benefit Plan Contribution for Medical Benefits, City Paid Health Retirement Account; Bilingual Incentive Pay, City Paid Deferred Compensation, generous Tuition Reimbursement Program, & so much more! DEADLINE TO APPLY: Online applications will be accepted beginning Thursday, March 28, 2024 through Sunday, April 21, 2024. Qualified and interested applicants are encouraged to apply immediately as this recruitment may close without notice after it's been open for a minimum of five (5) business days and the department's needs have been met. DEFINITION Under general supervision, performs clerical duties of moderate difficulty and variety of para-professional, technical, and assigned administrative tasks associated with various personnel related functions in the Administrative Services Department. ESSENTIAL FUNCTIONS CLASS CHARACTERISTICS This is an entry-level confidential classification that acts independently in a support role responsible for performing various technical, clerical, and administrative support tasks for assigned division or department. This classification is distinguished from other clerical support positions in that Personnel Services Assistant applies knowledge of personnel policies and procedures under general supervision, practicing high confidentiality and discretion. Personnel Services Assistant is further distinguished from other clerical support positions in that the incumbent may be assigned to provide support for grievance resolution or collective bargaining activities such as collecting and compiling wage and benefit data/material to be presented at the bargaining table. SUPERVISION EXCERCISED The incumbent receives supervision from the Director of Administrative Services, or their designee. Incumbent may also take work guidance from other confidential classified Administrative Services Department staff. ESSENTIAL FUNCTIONS Provides direct and confidential clerical support to a department head and other staff members as required; maintains calendar of appointments; receives visitors; ascertains reason for visit and notifies appropriate party; prepares correspondence often working from notes or directions as to objective to be achieved; reviews incoming correspondence and routes in accordance with standard procedures. Performs electronic data processing of personnel related transactions including data verification and adherence to strict deadlines. Assists employees and others in preparing a wide variety of forms. Reviews forms and documents for completeness. Assists with preparation and distribution of Job Opportunity announcements, updates job summary listings, and assists with marketing. Prepares a variety of reports and statistics for internal and external use. Manages record storage, destruction and retrieval of Division's records and files. Prepares, processes, and tracks purchase requisitions for services and materials; enters purchase information into computer system; ensures issuance of purchase order; prepares demand for payment for management approval; tracks contract payments for departmental projects and other obligations. Responsible for maintaining a wide variety of personnel files. Researches and answers inquiries from the public, applicants, and employees on issues concerning their applications, examinations, records, and benefits. Aids in researching information regarding promotional examination eligibility, benefit issues, grievances, collective bargaining agreements, and contract negotiations. Prepares, sorts, files, and/or processes a variety of correspondence, reports, records, and documents in draft and final form. Provides clerical and para-professional support to department management, fellow staff members, other City personnel, outside agencies, and the public relating to routine administrative, fiscal or operational issues. Coordinates departmental activities, programs, and training with other City departments and outside agencies. Prepares, validates, processes, and/or checks a variety of documents and records, such as time sheets, invoices, confirming requisitions, and public notices for completeness, accuracy, and submission standards; compiles and records fiscal and statistical data according to established procedures. Compiles routine reports by extracting and/or tabulating information from a variety of sources, such as files, correspondence, meeting notes, logs, previous reports, and/or oral instruction. Records notes in a variety of employee relations and collective bargaining meetings. Performs related duties as required. QUALIFICATION GUIDELINES QUALIFICATIONS Education and/or Experience Education: HS Diploma/GED. Some college level course work in Human Resources, Business Administration, Public Administration or specialized training in the clerical/secretarial occupational field is desirable. College education (or equivalent course work) in Human Resources, Public Administration, or a related field may be substituted for the required experience. Experience: Two (2) years of recent experience in clerical or technical administrative, Human Resources, and/or Payroll work involving maintenance of records, explaining policies and procedures, and heavy public contact. Licenses or Certification Possession of and ability to maintain a valid Class C California Driver's License and a satisfactory driving record. Knowledge, Skills, and Abilities Knowledge Knowledge of general office methods, practices, policies and procedures, including maintenance of records. Ability to learn automated data processing systems as they relate to personnel functions; exceptional in organizational and customer service skills. Ability Ability to interpret and explain personnel policies and procedures, contractual agreements, and benefits to employees and others, and effectively apply them. Input and audit various transactions accurately. Communicate clearly and concisely, both orally and in writing; prepare reports. Maintain accurate records and files. Choose among alternatives to resolve problems; perform moderate to difficult clerical work. Maintain effective work relationships with the public, department heads, City staff, outside agencies. Understand and follow verbal and written directions; work independently; operate a computer and use a variety of computer software; learn office methods and procedures. Type and transcribe dictation; use correct English grammar, punctuation and spelling; alphabetize or numerically/chronologically sort materials. Perform assigned specific program activities. Serve as liaison between outside agencies, the department head, and other City departments. Handle confidential matters with discretion. SPECIAL REQUIREMENTS/PHYSICAL, MENTAL, ENVIRONMENTAL CONDITIONS MARGINAL FUNCTIONS These are position functions which may be changed, deleted, or reassigned to accommodate an individual with a disability. Environmental Conditions Work is performed primarily in a standard office setting. Incumbents may be required to work extended hours including evenings and weekends from time-to-time. Physical Conditions Prolonged sitting and regular standing, walking, reaching, twisting, turning, kneeling, bending squatting and stooping in the performance of daily activities. Grasping, repetitive hand movement and fine coordination in preparing reports using a computer keyboard. Near and far vision in reading written reports and work-related documents. Acute hearing is required when providing phone and personal service. Lift, drag and push files, paper and documents weighing up to 20. Some requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. RECRUITMENT PROCESS: You can apply for this position online clicking on the "Apply" link at the top of this page. If this is the first time you are applying using our online application system, you will need to create a Username and Password. (If you have previously applied for a position using the NEOGOV system and already have a Username and Password set up, you do not need to do this again to apply just login and start building your application). Once you have established your account and log in to the system, you can begin building your application by clicking on the "Build Job Application" link. Your application can be saved and used to apply for additional or future job openings with the City of Azusa. Applications must be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application. Applications that are submitted without a resume, or have unanswered supplemental questions, may be deemed incomplete. Your application must include at least ten years of employment history (assuming you have been employed for ten years). List most recent experience first. Carefully account for all employment, paid or unpaid . click apply for full job details
03/28/2024
Full time
DEFINITION THE CITY OF AZUSA IS SEEKING A DYNAMIC INDIVIDUAL TO WORK ALONGSIDE A DYNAMIC HUMAN RESOURCES AND PAYROLL TEAM! SALARY AND BENEFIT INFORMATION $23.58 - $28.66 Hourly $4,087.38 - $4,968.23 Monthly $49,048.56 - $59,618.76 Annually This is an unrepresented, confidential position with benefits associated with ACEA, including: $1,500 - Mo nthly Flexible Benefit Plan Contribution for Medical Benefits, City Paid Health Retirement Account; Bilingual Incentive Pay, City Paid Deferred Compensation, generous Tuition Reimbursement Program, & so much more! DEADLINE TO APPLY: Online applications will be accepted beginning Thursday, March 28, 2024 through Sunday, April 21, 2024. Qualified and interested applicants are encouraged to apply immediately as this recruitment may close without notice after it's been open for a minimum of five (5) business days and the department's needs have been met. DEFINITION Under general supervision, performs clerical duties of moderate difficulty and variety of para-professional, technical, and assigned administrative tasks associated with various personnel related functions in the Administrative Services Department. ESSENTIAL FUNCTIONS CLASS CHARACTERISTICS This is an entry-level confidential classification that acts independently in a support role responsible for performing various technical, clerical, and administrative support tasks for assigned division or department. This classification is distinguished from other clerical support positions in that Personnel Services Assistant applies knowledge of personnel policies and procedures under general supervision, practicing high confidentiality and discretion. Personnel Services Assistant is further distinguished from other clerical support positions in that the incumbent may be assigned to provide support for grievance resolution or collective bargaining activities such as collecting and compiling wage and benefit data/material to be presented at the bargaining table. SUPERVISION EXCERCISED The incumbent receives supervision from the Director of Administrative Services, or their designee. Incumbent may also take work guidance from other confidential classified Administrative Services Department staff. ESSENTIAL FUNCTIONS Provides direct and confidential clerical support to a department head and other staff members as required; maintains calendar of appointments; receives visitors; ascertains reason for visit and notifies appropriate party; prepares correspondence often working from notes or directions as to objective to be achieved; reviews incoming correspondence and routes in accordance with standard procedures. Performs electronic data processing of personnel related transactions including data verification and adherence to strict deadlines. Assists employees and others in preparing a wide variety of forms. Reviews forms and documents for completeness. Assists with preparation and distribution of Job Opportunity announcements, updates job summary listings, and assists with marketing. Prepares a variety of reports and statistics for internal and external use. Manages record storage, destruction and retrieval of Division's records and files. Prepares, processes, and tracks purchase requisitions for services and materials; enters purchase information into computer system; ensures issuance of purchase order; prepares demand for payment for management approval; tracks contract payments for departmental projects and other obligations. Responsible for maintaining a wide variety of personnel files. Researches and answers inquiries from the public, applicants, and employees on issues concerning their applications, examinations, records, and benefits. Aids in researching information regarding promotional examination eligibility, benefit issues, grievances, collective bargaining agreements, and contract negotiations. Prepares, sorts, files, and/or processes a variety of correspondence, reports, records, and documents in draft and final form. Provides clerical and para-professional support to department management, fellow staff members, other City personnel, outside agencies, and the public relating to routine administrative, fiscal or operational issues. Coordinates departmental activities, programs, and training with other City departments and outside agencies. Prepares, validates, processes, and/or checks a variety of documents and records, such as time sheets, invoices, confirming requisitions, and public notices for completeness, accuracy, and submission standards; compiles and records fiscal and statistical data according to established procedures. Compiles routine reports by extracting and/or tabulating information from a variety of sources, such as files, correspondence, meeting notes, logs, previous reports, and/or oral instruction. Records notes in a variety of employee relations and collective bargaining meetings. Performs related duties as required. QUALIFICATION GUIDELINES QUALIFICATIONS Education and/or Experience Education: HS Diploma/GED. Some college level course work in Human Resources, Business Administration, Public Administration or specialized training in the clerical/secretarial occupational field is desirable. College education (or equivalent course work) in Human Resources, Public Administration, or a related field may be substituted for the required experience. Experience: Two (2) years of recent experience in clerical or technical administrative, Human Resources, and/or Payroll work involving maintenance of records, explaining policies and procedures, and heavy public contact. Licenses or Certification Possession of and ability to maintain a valid Class C California Driver's License and a satisfactory driving record. Knowledge, Skills, and Abilities Knowledge Knowledge of general office methods, practices, policies and procedures, including maintenance of records. Ability to learn automated data processing systems as they relate to personnel functions; exceptional in organizational and customer service skills. Ability Ability to interpret and explain personnel policies and procedures, contractual agreements, and benefits to employees and others, and effectively apply them. Input and audit various transactions accurately. Communicate clearly and concisely, both orally and in writing; prepare reports. Maintain accurate records and files. Choose among alternatives to resolve problems; perform moderate to difficult clerical work. Maintain effective work relationships with the public, department heads, City staff, outside agencies. Understand and follow verbal and written directions; work independently; operate a computer and use a variety of computer software; learn office methods and procedures. Type and transcribe dictation; use correct English grammar, punctuation and spelling; alphabetize or numerically/chronologically sort materials. Perform assigned specific program activities. Serve as liaison between outside agencies, the department head, and other City departments. Handle confidential matters with discretion. SPECIAL REQUIREMENTS/PHYSICAL, MENTAL, ENVIRONMENTAL CONDITIONS MARGINAL FUNCTIONS These are position functions which may be changed, deleted, or reassigned to accommodate an individual with a disability. Environmental Conditions Work is performed primarily in a standard office setting. Incumbents may be required to work extended hours including evenings and weekends from time-to-time. Physical Conditions Prolonged sitting and regular standing, walking, reaching, twisting, turning, kneeling, bending squatting and stooping in the performance of daily activities. Grasping, repetitive hand movement and fine coordination in preparing reports using a computer keyboard. Near and far vision in reading written reports and work-related documents. Acute hearing is required when providing phone and personal service. Lift, drag and push files, paper and documents weighing up to 20. Some requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. RECRUITMENT PROCESS: You can apply for this position online clicking on the "Apply" link at the top of this page. If this is the first time you are applying using our online application system, you will need to create a Username and Password. (If you have previously applied for a position using the NEOGOV system and already have a Username and Password set up, you do not need to do this again to apply just login and start building your application). Once you have established your account and log in to the system, you can begin building your application by clicking on the "Build Job Application" link. Your application can be saved and used to apply for additional or future job openings with the City of Azusa. Applications must be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application. Applications that are submitted without a resume, or have unanswered supplemental questions, may be deemed incomplete. Your application must include at least ten years of employment history (assuming you have been employed for ten years). List most recent experience first. Carefully account for all employment, paid or unpaid . click apply for full job details
The Director of Outbound Transportation will provide expertise to develop and implement strategic solutions to service True Value Retail Partners out of our distribution centers in a manner that provides the best overall cost and service combination. They will own the business relationships with our dedicated fleet commercial transportation carrier(s) and other third-party providers that support our last mile and over the road shipping to True Value Retailers. Directs and manages a team of Transportation Managers responsible for driving improvement in our routing, back haul, and customer experience. Acts as liaison between our last mile carrier(s) and our growth/sales team and retailers. Ownership of our outbound P&L including monthly reporting and review of results. Responsible for ensuring regulatory compliance where applicable. Responsibilities: (May perform other duties and responsibilities, as assigned). Manages a variety of Transportation Managers with direct accountability for the service level to our customers and managing annual transportation spend. Directs accountability for making cost/service tradeoffs. Developing backhaul strategies in partnership with the inbound transportation team and sourcing 3rd party backhaul opportunities. Cost & Productivity Improvement: Oversees regular reviews and re-optimizations of our DC outbound network continuously looking for opportunities to reduce our mileage and spend while maintaining or improving our customer service level. Financials & Performance Reporting: Directs the development of outbound transportation budgets. Develops and publishes monthly, annual, and ad hoc reports comparing actual versus budgeted performance, explain variances, and forecast future activity. Provides customer service reporting on key quality/service metrics such as on time delivery, customer satisfaction and cost per delivery. Manages equipment maintenance and a replacement strategy for owned equipment (trailers, spotters, etc.). Directs the recruiting and development of Head Quarter Transportation team staffing resources to ensure associates are well-prepared, trained, equipped, and motivated to support company service, efficiency, and safety objectives. Education & Experience: • Bachelor's Degree, Master's Degree preferred or equivalent work experience. • 10+ years of experience, preferably in Finance, Logistics, Retail, Supply Chain, Transportation, or Wholesale. • Intermediate knowledge of MS Office (Word, Excel, and PowerPoint). • Proficient knowledge of industry Transportation and/or Logistics optimization tools and systems. Licenses & Certifications: N/A Physical Requirements • Balancing, Climbing, Crouching, Hearing, Kneeling, Lifting, Pulling, Pushing, Reaching, Repetitive Motion, Seeing, Sitting, Standing, Stooping, Talking, Typing, Visual Acuity, Walking Work Environment: The position is typically working within the climate-controlled areas of the general offices. However, the position, on occasion will be required to visit area where air conditioning is unavailable and may be exposed to chemicals that are routinely present in the Company's coatings manufacturing and warehouse facilities. The position routinely requires extended hours, nights, weekends, and holidays. Travel: Travel may vary in length and duration.
03/28/2024
Full time
The Director of Outbound Transportation will provide expertise to develop and implement strategic solutions to service True Value Retail Partners out of our distribution centers in a manner that provides the best overall cost and service combination. They will own the business relationships with our dedicated fleet commercial transportation carrier(s) and other third-party providers that support our last mile and over the road shipping to True Value Retailers. Directs and manages a team of Transportation Managers responsible for driving improvement in our routing, back haul, and customer experience. Acts as liaison between our last mile carrier(s) and our growth/sales team and retailers. Ownership of our outbound P&L including monthly reporting and review of results. Responsible for ensuring regulatory compliance where applicable. Responsibilities: (May perform other duties and responsibilities, as assigned). Manages a variety of Transportation Managers with direct accountability for the service level to our customers and managing annual transportation spend. Directs accountability for making cost/service tradeoffs. Developing backhaul strategies in partnership with the inbound transportation team and sourcing 3rd party backhaul opportunities. Cost & Productivity Improvement: Oversees regular reviews and re-optimizations of our DC outbound network continuously looking for opportunities to reduce our mileage and spend while maintaining or improving our customer service level. Financials & Performance Reporting: Directs the development of outbound transportation budgets. Develops and publishes monthly, annual, and ad hoc reports comparing actual versus budgeted performance, explain variances, and forecast future activity. Provides customer service reporting on key quality/service metrics such as on time delivery, customer satisfaction and cost per delivery. Manages equipment maintenance and a replacement strategy for owned equipment (trailers, spotters, etc.). Directs the recruiting and development of Head Quarter Transportation team staffing resources to ensure associates are well-prepared, trained, equipped, and motivated to support company service, efficiency, and safety objectives. Education & Experience: • Bachelor's Degree, Master's Degree preferred or equivalent work experience. • 10+ years of experience, preferably in Finance, Logistics, Retail, Supply Chain, Transportation, or Wholesale. • Intermediate knowledge of MS Office (Word, Excel, and PowerPoint). • Proficient knowledge of industry Transportation and/or Logistics optimization tools and systems. Licenses & Certifications: N/A Physical Requirements • Balancing, Climbing, Crouching, Hearing, Kneeling, Lifting, Pulling, Pushing, Reaching, Repetitive Motion, Seeing, Sitting, Standing, Stooping, Talking, Typing, Visual Acuity, Walking Work Environment: The position is typically working within the climate-controlled areas of the general offices. However, the position, on occasion will be required to visit area where air conditioning is unavailable and may be exposed to chemicals that are routinely present in the Company's coatings manufacturing and warehouse facilities. The position routinely requires extended hours, nights, weekends, and holidays. Travel: Travel may vary in length and duration.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As an Intermediate Retirement Income Specialist you will ensure the financial security of our membership by assessing member's current retirement income needs, providing advice, and making the appropriate recommendations based on member needs. We offer a flexible work environment that requires an individual to be in the office 5 days per week. After a successful 6 months, the option for a hybrid schedule will be available. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls. Asks questions to discover key information and retirement events and understands the role of annuities in a retirement income plan. Documents relevant information as it relates to building a retirement income portfolio. Uncovers and recognizes retirement events, understands and assesses the member's needs, financial situation, and goals and evaluates the factors to consider when determining an appropriate retirement age. Develops and communicates appropriate retirement income strategies based on individual member needs. Provides retirement advice and strategies and understand the steps in creating an effective retirement income plan. Recommends relevant financial product and services and refers for solutions that they are not trained and/or licensed to recommend or fulfill. Motivates member to take action on recommendation(s) and overcomes objections using intermediate sales techniques and persuasion skills. Implements recommendation(s). Familiar with the latest retirement strategy research and monitors legislative initiatives that may impact economy, society, and personal financial situation. Educates membership on implications of economic, industry trends, tax law changes, estate issues, retirement risks, and other threats to an effective retirement income plan, as well as USAA's financial products and services. Integrate risk management tools, products, and strategies to create an effective retirement income plan. May be expected to conduct outbound calls to follow up on products and services previously discussed and to actively engage in outbound call campaigns as needed. Collaborates with team members to resolve issues and to identify appropriate issues for escalation. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. Active Group 1 Life & Health license Active, in good standing, and maintained FINRA 7 license Active, in good standing, and maintained FINRA Series 66 (or 63 & 65) license Must be able to successfully pass background check and meet all USAA and regulatory requirements. Additionally, applicant must have the ability to be licensed and registered in all required states and jurisdictions. 1 year of financial industry and/or sales experience. Experience delivering frequent written and oral communication. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment Successful completion of a job-related assessment may be required What sets you apart: 2+ years of direct Annuity Sales Experience Experience Working in an Inbound/Outbound Call Center Retirement Income Certified Professional Designation (RICP) US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 59,070.00 - $ 112,920.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
03/28/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As an Intermediate Retirement Income Specialist you will ensure the financial security of our membership by assessing member's current retirement income needs, providing advice, and making the appropriate recommendations based on member needs. We offer a flexible work environment that requires an individual to be in the office 5 days per week. After a successful 6 months, the option for a hybrid schedule will be available. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls. Asks questions to discover key information and retirement events and understands the role of annuities in a retirement income plan. Documents relevant information as it relates to building a retirement income portfolio. Uncovers and recognizes retirement events, understands and assesses the member's needs, financial situation, and goals and evaluates the factors to consider when determining an appropriate retirement age. Develops and communicates appropriate retirement income strategies based on individual member needs. Provides retirement advice and strategies and understand the steps in creating an effective retirement income plan. Recommends relevant financial product and services and refers for solutions that they are not trained and/or licensed to recommend or fulfill. Motivates member to take action on recommendation(s) and overcomes objections using intermediate sales techniques and persuasion skills. Implements recommendation(s). Familiar with the latest retirement strategy research and monitors legislative initiatives that may impact economy, society, and personal financial situation. Educates membership on implications of economic, industry trends, tax law changes, estate issues, retirement risks, and other threats to an effective retirement income plan, as well as USAA's financial products and services. Integrate risk management tools, products, and strategies to create an effective retirement income plan. May be expected to conduct outbound calls to follow up on products and services previously discussed and to actively engage in outbound call campaigns as needed. Collaborates with team members to resolve issues and to identify appropriate issues for escalation. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. Active Group 1 Life & Health license Active, in good standing, and maintained FINRA 7 license Active, in good standing, and maintained FINRA Series 66 (or 63 & 65) license Must be able to successfully pass background check and meet all USAA and regulatory requirements. Additionally, applicant must have the ability to be licensed and registered in all required states and jurisdictions. 1 year of financial industry and/or sales experience. Experience delivering frequent written and oral communication. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment Successful completion of a job-related assessment may be required What sets you apart: 2+ years of direct Annuity Sales Experience Experience Working in an Inbound/Outbound Call Center Retirement Income Certified Professional Designation (RICP) US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 59,070.00 - $ 112,920.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
I. General Summary: The Infrastructure team member will maintain and enforce TBA's IT standards for server and storage technologies. Primary responsibilities will be to manage, support, and maintain the server infrastructure along with our diverse infrastructure team. This team member will also be responsible to monitor external vendor performance for implementations and support of TBA above stated infrastructure items. II. Essential Job Functions: A. Install, configure, and maintain Linux and Windows based operating systems and related software. B. Monitor system performance, troubleshoot issues, and ensure high availability and reliability of Linux and Windows based infrastructure. C. Collaborate with cross-functional teams to design and implement Linux and Windows based solutions to meet business needs. D. Implement and maintain security measures to protect Windows/Linux systems from unauthorized access and ensure compliance with industry regulations. E. Assist with supporting mix of 380+ virtual and physical servers in remote locations and corporate office. F. Provide support for Storage Area Network (SAN) components, such as Dell Powerstore and Pure storage solutions. G. Assist with maintaining/issuing server and SSL certificates H. Set up and optimize certificate authorities I. Assist with administration in regards to our Commvault Backup systems. J. Work with hardware vendors to provide support for issues, upgrades, and maintenance K. Provide support, maintenance, security and planning for multiple Active Directory domains which support 4000 users distributed across North and South America. L. Assist with maintaining DNS, DHCP, print/file serving, group policy and domain trusts M. Work with all IT team members to develop technology roadmaps showing how to move from current condition to future vision N. Provide technical input and feedback to IT projects while conforming to IT standards and best practices. O. Participate in proof of concepts to assist in defining technology direction and enabling business strategy. P. Establish, implement, and ensure compliance of TBA IT Security policies in accordance with TBJ corporate guidelines. Q. Assist with asset management, including maintenance of component inventory and life cycle management R. Work with IT Management to ensure all activities are consistent with established TBA IT standards and expectations. S. Work with Engineering, Business, and IT communities throughout the TBA Group Companies to identify opportunities for improvements to existing processes. T. Maintain a positive working relationship with customer users, IT technical staff, and business/functional staff at all TBA affiliated companies. III. Minimum Qualifications/Requirements: Education: Bachelor's degree in Information Technology, Information Systems, or related field required, or equivalent combination of education and relevant experience. Experience: Greater than six (6) years of relevant experience and academic preparation, or 11 years of relevant experience required. Personal/Technical Skills: Ability to develop technology roadmaps and standards. Strong attention to detail. Good problem solving skills. Hands-on, self-starter with a strong work ethic. Strong organization, planning, and analytical skills. Ability to perform responsibilities with minimal supervision. Able to work in a fast paced, multicultural work environment. Ability to communicate and work well with all levels of the organization. Ability to function both independently and with good judgment in a team environment. Skill in collecting and analyzing complex data, evaluating information and systems, and drawing logical conclusions. Language Skills: Ability to clearly and concisely communicate complex information in verbal and written English. Japanese and/or Spanish would be helpful. Computer/Software: Deep working knowledge Windows OS (). Deep working knowledge of Redhat or equivalent Linux OS. Knowledge of Commvault Backup systems or equivalent. Knowledge and experience managing Active Directory. Working knowledge of ESX and VMWare tools and environments. Solid working knowledge and demonstrated intermediate level experience with Microsoft Office and other computer-based applications (e.g., MS Word, MS Excel, MS Access, MS PowerPoint, Outlook, Internet, etc.). Prior experience with storage systems including SAN technology (Dell / Pure). IV. Work Environment/Conditions: Office: Open Office Environment, moderate noise level. Plant: N/A Travel: Must be willing to travel up to 10% of the time. V. Physical Demands: While performing the duties of this job, the team member is required to talk, see, and hear. The team member must be capable of walking, sitting, and standing for extended periods of time. May be occasionally required to lift up to 30 pounds. Ability to sit and work on a computer for extensive periods of time is required. Disclaimer: This job description is intended to identify the general nature and level of work performed by team members within this classification, as well as certain essential job functions. It is not intended, and should not be interpreted, as a comprehensive inventory of all duties, responsibilities, and qualifications required of team members assigned to this job. To qualify for this job, however, a team member must be able to perform its essential functions with or without reasonable accommodation. Under no circumstances may this job description be construed as altering the at-will nature of the employment relationship between TBA and any team member. EOE
03/28/2024
Full time
I. General Summary: The Infrastructure team member will maintain and enforce TBA's IT standards for server and storage technologies. Primary responsibilities will be to manage, support, and maintain the server infrastructure along with our diverse infrastructure team. This team member will also be responsible to monitor external vendor performance for implementations and support of TBA above stated infrastructure items. II. Essential Job Functions: A. Install, configure, and maintain Linux and Windows based operating systems and related software. B. Monitor system performance, troubleshoot issues, and ensure high availability and reliability of Linux and Windows based infrastructure. C. Collaborate with cross-functional teams to design and implement Linux and Windows based solutions to meet business needs. D. Implement and maintain security measures to protect Windows/Linux systems from unauthorized access and ensure compliance with industry regulations. E. Assist with supporting mix of 380+ virtual and physical servers in remote locations and corporate office. F. Provide support for Storage Area Network (SAN) components, such as Dell Powerstore and Pure storage solutions. G. Assist with maintaining/issuing server and SSL certificates H. Set up and optimize certificate authorities I. Assist with administration in regards to our Commvault Backup systems. J. Work with hardware vendors to provide support for issues, upgrades, and maintenance K. Provide support, maintenance, security and planning for multiple Active Directory domains which support 4000 users distributed across North and South America. L. Assist with maintaining DNS, DHCP, print/file serving, group policy and domain trusts M. Work with all IT team members to develop technology roadmaps showing how to move from current condition to future vision N. Provide technical input and feedback to IT projects while conforming to IT standards and best practices. O. Participate in proof of concepts to assist in defining technology direction and enabling business strategy. P. Establish, implement, and ensure compliance of TBA IT Security policies in accordance with TBJ corporate guidelines. Q. Assist with asset management, including maintenance of component inventory and life cycle management R. Work with IT Management to ensure all activities are consistent with established TBA IT standards and expectations. S. Work with Engineering, Business, and IT communities throughout the TBA Group Companies to identify opportunities for improvements to existing processes. T. Maintain a positive working relationship with customer users, IT technical staff, and business/functional staff at all TBA affiliated companies. III. Minimum Qualifications/Requirements: Education: Bachelor's degree in Information Technology, Information Systems, or related field required, or equivalent combination of education and relevant experience. Experience: Greater than six (6) years of relevant experience and academic preparation, or 11 years of relevant experience required. Personal/Technical Skills: Ability to develop technology roadmaps and standards. Strong attention to detail. Good problem solving skills. Hands-on, self-starter with a strong work ethic. Strong organization, planning, and analytical skills. Ability to perform responsibilities with minimal supervision. Able to work in a fast paced, multicultural work environment. Ability to communicate and work well with all levels of the organization. Ability to function both independently and with good judgment in a team environment. Skill in collecting and analyzing complex data, evaluating information and systems, and drawing logical conclusions. Language Skills: Ability to clearly and concisely communicate complex information in verbal and written English. Japanese and/or Spanish would be helpful. Computer/Software: Deep working knowledge Windows OS (). Deep working knowledge of Redhat or equivalent Linux OS. Knowledge of Commvault Backup systems or equivalent. Knowledge and experience managing Active Directory. Working knowledge of ESX and VMWare tools and environments. Solid working knowledge and demonstrated intermediate level experience with Microsoft Office and other computer-based applications (e.g., MS Word, MS Excel, MS Access, MS PowerPoint, Outlook, Internet, etc.). Prior experience with storage systems including SAN technology (Dell / Pure). IV. Work Environment/Conditions: Office: Open Office Environment, moderate noise level. Plant: N/A Travel: Must be willing to travel up to 10% of the time. V. Physical Demands: While performing the duties of this job, the team member is required to talk, see, and hear. The team member must be capable of walking, sitting, and standing for extended periods of time. May be occasionally required to lift up to 30 pounds. Ability to sit and work on a computer for extensive periods of time is required. Disclaimer: This job description is intended to identify the general nature and level of work performed by team members within this classification, as well as certain essential job functions. It is not intended, and should not be interpreted, as a comprehensive inventory of all duties, responsibilities, and qualifications required of team members assigned to this job. To qualify for this job, however, a team member must be able to perform its essential functions with or without reasonable accommodation. Under no circumstances may this job description be construed as altering the at-will nature of the employment relationship between TBA and any team member. EOE
Job Description: The Role FFIO (Fidelity Funds & Investment Operations) is actively seeking an expert data architect to help us deliver our next generation data platforms as the organization migrates its operational workloads to the public cloud. You will be responsible for developing data architecture, data blueprints, hands on data modeling, design, data movement, master data management, analytics and enabling data science. The Expertise and Skills You Bring Bachelor's or master's degree in a related technology field 10-15 years of experience in data related practices including master data management, data modeling, data analysis, and data integration. Solid understanding & experience with different phases of data life cycle viz., design, development, data integration, data analytics, and data visualization, data consumption patterns using cloud data base technologies. Strong personal leadership and collaborative skills Ability to define, champion, lead, and govern data architecture standards, tools, best practices, and related development methodologies working with FFIO tech architecture practice group. Deep understanding of relational data modeling principles and patterns Data warehouse design concepts, reference models, and ETL tools Experience with preferred cloud data technologies such as Oracle, Snowflake, PostgreSQL, GoldenGate, PowerBI/Tableau Experience with data analysis, migration, and modeling tools (e.g., Power Designer, Erwin) Knowledge and experience in AWS cloud platforms would be a strong plus. Primary Responsibilities Define, champion, and govern data architecture standards, tools, standard methodology, and related development methodologies. Establish and maintain the enterprise data model blueprint to provide reference and framework to the systems development efforts. Inventory, develop, and maintain conceptual and logical data models; identify business critical gaps and discrepancies; actively propose and implement remediation tactics. Enable delivery teams to migrate their data workloads to the cloud with considerations for performance, data gravity, automation, and platform management. Recommend software platforms and frameworks for building cross product data assets to optimize for flexibility, long-term viability, and time to market. Provide proactive technical oversight and mentorship to development teams encouraging data re-use, design for scale, stability, and operational efficiency. Proactively identify divisional and enterprise opportunities that accelerate delivery and drive down operational costs through cross-product platform utilities and services. Maintain effective relationships with product managers, and technical leads. Support metadata management and data quality analysis processes The Team In this highly visible role as Director of Data Architecture in FFIO technology, you will provide technical vision and leadership over critical capabilities as part of our multi-year program to re-engineer our data platforms. You will be part of a broader leadership team that defines our overall technical strategy and coordinated roadmap. Certifications: Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as General, General, and General and others in the General to apply.
03/28/2024
Full time
Job Description: The Role FFIO (Fidelity Funds & Investment Operations) is actively seeking an expert data architect to help us deliver our next generation data platforms as the organization migrates its operational workloads to the public cloud. You will be responsible for developing data architecture, data blueprints, hands on data modeling, design, data movement, master data management, analytics and enabling data science. The Expertise and Skills You Bring Bachelor's or master's degree in a related technology field 10-15 years of experience in data related practices including master data management, data modeling, data analysis, and data integration. Solid understanding & experience with different phases of data life cycle viz., design, development, data integration, data analytics, and data visualization, data consumption patterns using cloud data base technologies. Strong personal leadership and collaborative skills Ability to define, champion, lead, and govern data architecture standards, tools, best practices, and related development methodologies working with FFIO tech architecture practice group. Deep understanding of relational data modeling principles and patterns Data warehouse design concepts, reference models, and ETL tools Experience with preferred cloud data technologies such as Oracle, Snowflake, PostgreSQL, GoldenGate, PowerBI/Tableau Experience with data analysis, migration, and modeling tools (e.g., Power Designer, Erwin) Knowledge and experience in AWS cloud platforms would be a strong plus. Primary Responsibilities Define, champion, and govern data architecture standards, tools, standard methodology, and related development methodologies. Establish and maintain the enterprise data model blueprint to provide reference and framework to the systems development efforts. Inventory, develop, and maintain conceptual and logical data models; identify business critical gaps and discrepancies; actively propose and implement remediation tactics. Enable delivery teams to migrate their data workloads to the cloud with considerations for performance, data gravity, automation, and platform management. Recommend software platforms and frameworks for building cross product data assets to optimize for flexibility, long-term viability, and time to market. Provide proactive technical oversight and mentorship to development teams encouraging data re-use, design for scale, stability, and operational efficiency. Proactively identify divisional and enterprise opportunities that accelerate delivery and drive down operational costs through cross-product platform utilities and services. Maintain effective relationships with product managers, and technical leads. Support metadata management and data quality analysis processes The Team In this highly visible role as Director of Data Architecture in FFIO technology, you will provide technical vision and leadership over critical capabilities as part of our multi-year program to re-engineer our data platforms. You will be part of a broader leadership team that defines our overall technical strategy and coordinated roadmap. Certifications: Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as General, General, and General and others in the General to apply.
Job Summary and Qualifications The role of the Director of the Emergency Services Department assures service, growth, development, personnel management, and resource allocation and management controls in order to ensure consistent high-quality patient care in the Emergency Department. What you will do in this role: You will accurately identify real/potential problems affecting the service and implement solutions with follow-through and communication You will actively participate in service, departmental, and hospital-wide committees as assigned, providing ongoing communication to those one represents You will advance the patient experience agenda in the Emergency Department You will coach immediate subordinates by providing feedback; and constructive critique of work; facilitating individual development plans; and documenting their job performance You will adhere to all Human Resource policies. You will effectively communicate departmental, organizational, and industry information to staff You will facilitate evidence-based employee engagement practices You will effectively build strong relationships and networks to deliver upon organizational and department goals You will participate in employee and patient rounding and identify and mentor potential future leaders You will enforce standards of emergency department care and develop processes to measure and ensure consistent compliance You will develop, implement, and evaluate an ongoing emergency services program that assures quality patient care consistent with the Hospital's mission You will monitor compliance with regulatory, accrediting, and hospital policies for patient services, and environmental and personnel safety You will oversee a PI program that consistently monitors and evaluates critical aspects of care You will be responsible for the department's operational excellence; ensure the department delivers quality services in accordance with applicable policies, procedures, and professional standards You will follow the Hospital Exposure Control Plans/Blood borne and Airborne Pathogens You will support the recruitment process to secure staffing talent You will perform other duties as assigned What qualifications you will need: A bachelor's degree in nursing required Master's degree in Nursing, Business Administration, Healthcare Administration, or a related field preferred 3+ years of experience in emergency services required 3+ years of experience in a leadership role Currently licensed as a registered professional nurse in the state in which he or she practices, in accordance with law and regulation required Advanced Cardiac Life Support (ACLS) required Pediatric Advanced Life Support (PALS) or Emergency Nurse Pediatric Course (ENPC) required Basic Life Support (BLS) required Additional Details: 200-bed hospital 20 bed ER No trauma designation 100 patients/day Behavioral Health specialty unit within ER 40 FTEs. The manager reports directly to the Director. Actively recruiting CNCs for both day and night shifts Mix of contract labor and perm employees Position reports to hospital CNO Requirements: Candidates must have Bachelors Degree in Nursing 3-5 years of ED Leadership experience (nurse manager or nurse director). Compensation: Minimum: $110,552 Midpoint: $143,707 Eligible for a 15% Director Bonus Incentive Eligible for the SIRVA Relocation Package Sign-on bonus negotiable
03/28/2024
Full time
Job Summary and Qualifications The role of the Director of the Emergency Services Department assures service, growth, development, personnel management, and resource allocation and management controls in order to ensure consistent high-quality patient care in the Emergency Department. What you will do in this role: You will accurately identify real/potential problems affecting the service and implement solutions with follow-through and communication You will actively participate in service, departmental, and hospital-wide committees as assigned, providing ongoing communication to those one represents You will advance the patient experience agenda in the Emergency Department You will coach immediate subordinates by providing feedback; and constructive critique of work; facilitating individual development plans; and documenting their job performance You will adhere to all Human Resource policies. You will effectively communicate departmental, organizational, and industry information to staff You will facilitate evidence-based employee engagement practices You will effectively build strong relationships and networks to deliver upon organizational and department goals You will participate in employee and patient rounding and identify and mentor potential future leaders You will enforce standards of emergency department care and develop processes to measure and ensure consistent compliance You will develop, implement, and evaluate an ongoing emergency services program that assures quality patient care consistent with the Hospital's mission You will monitor compliance with regulatory, accrediting, and hospital policies for patient services, and environmental and personnel safety You will oversee a PI program that consistently monitors and evaluates critical aspects of care You will be responsible for the department's operational excellence; ensure the department delivers quality services in accordance with applicable policies, procedures, and professional standards You will follow the Hospital Exposure Control Plans/Blood borne and Airborne Pathogens You will support the recruitment process to secure staffing talent You will perform other duties as assigned What qualifications you will need: A bachelor's degree in nursing required Master's degree in Nursing, Business Administration, Healthcare Administration, or a related field preferred 3+ years of experience in emergency services required 3+ years of experience in a leadership role Currently licensed as a registered professional nurse in the state in which he or she practices, in accordance with law and regulation required Advanced Cardiac Life Support (ACLS) required Pediatric Advanced Life Support (PALS) or Emergency Nurse Pediatric Course (ENPC) required Basic Life Support (BLS) required Additional Details: 200-bed hospital 20 bed ER No trauma designation 100 patients/day Behavioral Health specialty unit within ER 40 FTEs. The manager reports directly to the Director. Actively recruiting CNCs for both day and night shifts Mix of contract labor and perm employees Position reports to hospital CNO Requirements: Candidates must have Bachelors Degree in Nursing 3-5 years of ED Leadership experience (nurse manager or nurse director). Compensation: Minimum: $110,552 Midpoint: $143,707 Eligible for a 15% Director Bonus Incentive Eligible for the SIRVA Relocation Package Sign-on bonus negotiable
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Fraud Member Resolution Analyst I, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and stay in sync with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to partners and recommends the best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity As a Fraud Member Resolution Escalation Team, Level I, you will apply multiple applications to conduct fraud reviews and mitigation activities, and will respond to consumer and regulatory complaints, media inquiries, and litigation requests while adhering to all applicable requirements and deadlines. You will be required to develop accurate, compliant, and consistent documentary evidence to support fraud review decisions provided to members, senior leaders, and regulatory agencies. Your detailed review and research will support fraud operations and alleviate negative impacts to members and USAA by demonstrating a data driven approach in decision making and managing fraud risk. You will champion a culture of hardworking member advocacy, process excellence, and risk management, while seeking opportunities to optimize fraud resolution processes and improve the member and employee experience. What you'll do: Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Develops, recommends, implements, and monitors, materials and events to meet quality requirements. Serves as a resource to team members and/or business and identifies appropriate issues for escalation. Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products. Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs. Generates reports and participates in the delivery of results to leaders and collaborators. Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of fraud detection or investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 or more years progressive operations or process experience in the financial services, insurance, or relevant industry Experience identifying problems/trends and developing and recommending solutions for business issues. Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a result and production-oriented attitude. Knowledge of federal laws, rules, regulations, and applicable mentorship to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience in fraud detection or investigations at a financial institution Proficient level knowledge of fraud threat vectors, technologies, and effective mitigation tactics Experience working with regulatory agencies and litigation requests. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210 - $133,570. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
03/28/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Fraud Member Resolution Analyst I, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and stay in sync with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to partners and recommends the best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity As a Fraud Member Resolution Escalation Team, Level I, you will apply multiple applications to conduct fraud reviews and mitigation activities, and will respond to consumer and regulatory complaints, media inquiries, and litigation requests while adhering to all applicable requirements and deadlines. You will be required to develop accurate, compliant, and consistent documentary evidence to support fraud review decisions provided to members, senior leaders, and regulatory agencies. Your detailed review and research will support fraud operations and alleviate negative impacts to members and USAA by demonstrating a data driven approach in decision making and managing fraud risk. You will champion a culture of hardworking member advocacy, process excellence, and risk management, while seeking opportunities to optimize fraud resolution processes and improve the member and employee experience. What you'll do: Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Develops, recommends, implements, and monitors, materials and events to meet quality requirements. Serves as a resource to team members and/or business and identifies appropriate issues for escalation. Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products. Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs. Generates reports and participates in the delivery of results to leaders and collaborators. Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of fraud detection or investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 or more years progressive operations or process experience in the financial services, insurance, or relevant industry Experience identifying problems/trends and developing and recommending solutions for business issues. Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a result and production-oriented attitude. Knowledge of federal laws, rules, regulations, and applicable mentorship to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience in fraud detection or investigations at a financial institution Proficient level knowledge of fraud threat vectors, technologies, and effective mitigation tactics Experience working with regulatory agencies and litigation requests. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210 - $133,570. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Fraud Member Resolution Analyst I, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and stay in sync with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to partners and recommends the best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity As a Fraud Member Resolution Escalation Team, Level I, you will apply multiple applications to conduct fraud reviews and mitigation activities, and will respond to consumer and regulatory complaints, media inquiries, and litigation requests while adhering to all applicable requirements and deadlines. You will be required to develop accurate, compliant, and consistent documentary evidence to support fraud review decisions provided to members, senior leaders, and regulatory agencies. Your detailed review and research will support fraud operations and alleviate negative impacts to members and USAA by demonstrating a data driven approach in decision making and managing fraud risk. You will champion a culture of hardworking member advocacy, process excellence, and risk management, while seeking opportunities to optimize fraud resolution processes and improve the member and employee experience. What you'll do: Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Develops, recommends, implements, and monitors, materials and events to meet quality requirements. Serves as a resource to team members and/or business and identifies appropriate issues for escalation. Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products. Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs. Generates reports and participates in the delivery of results to leaders and collaborators. Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of fraud detection or investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 or more years progressive operations or process experience in the financial services, insurance, or relevant industry Experience identifying problems/trends and developing and recommending solutions for business issues. Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a result and production-oriented attitude. Knowledge of federal laws, rules, regulations, and applicable mentorship to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience in fraud detection or investigations at a financial institution Proficient level knowledge of fraud threat vectors, technologies, and effective mitigation tactics Experience working with regulatory agencies and litigation requests. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210 - $133,570. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
03/28/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Fraud Member Resolution Analyst I, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and stay in sync with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to partners and recommends the best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity As a Fraud Member Resolution Escalation Team, Level I, you will apply multiple applications to conduct fraud reviews and mitigation activities, and will respond to consumer and regulatory complaints, media inquiries, and litigation requests while adhering to all applicable requirements and deadlines. You will be required to develop accurate, compliant, and consistent documentary evidence to support fraud review decisions provided to members, senior leaders, and regulatory agencies. Your detailed review and research will support fraud operations and alleviate negative impacts to members and USAA by demonstrating a data driven approach in decision making and managing fraud risk. You will champion a culture of hardworking member advocacy, process excellence, and risk management, while seeking opportunities to optimize fraud resolution processes and improve the member and employee experience. What you'll do: Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Develops, recommends, implements, and monitors, materials and events to meet quality requirements. Serves as a resource to team members and/or business and identifies appropriate issues for escalation. Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products. Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs. Generates reports and participates in the delivery of results to leaders and collaborators. Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of fraud detection or investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 or more years progressive operations or process experience in the financial services, insurance, or relevant industry Experience identifying problems/trends and developing and recommending solutions for business issues. Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a result and production-oriented attitude. Knowledge of federal laws, rules, regulations, and applicable mentorship to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience in fraud detection or investigations at a financial institution Proficient level knowledge of fraud threat vectors, technologies, and effective mitigation tactics Experience working with regulatory agencies and litigation requests. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210 - $133,570. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As an Intermediate Retirement Income Specialist you will ensure the financial security of our membership by assessing member's current retirement income needs, providing advice, and making the appropriate recommendations based on member needs. We offer a flexible work environment that requires an individual to be in the office 5 days per week. After a successful 6 months, the option for a hybrid schedule will be available. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls. Asks questions to discover key information and retirement events and understands the role of annuities in a retirement income plan. Documents relevant information as it relates to building a retirement income portfolio. Uncovers and recognizes retirement events, understands and assesses the member's needs, financial situation, and goals and evaluates the factors to consider when determining an appropriate retirement age. Develops and communicates appropriate retirement income strategies based on individual member needs. Provides retirement advice and strategies and understand the steps in creating an effective retirement income plan. Recommends relevant financial product and services and refers for solutions that they are not trained and/or licensed to recommend or fulfill. Motivates member to take action on recommendation(s) and overcomes objections using intermediate sales techniques and persuasion skills. Implements recommendation(s). Familiar with the latest retirement strategy research and monitors legislative initiatives that may impact economy, society, and personal financial situation. Educates membership on implications of economic, industry trends, tax law changes, estate issues, retirement risks, and other threats to an effective retirement income plan, as well as USAA's financial products and services. Integrate risk management tools, products, and strategies to create an effective retirement income plan. May be expected to conduct outbound calls to follow up on products and services previously discussed and to actively engage in outbound call campaigns as needed. Collaborates with team members to resolve issues and to identify appropriate issues for escalation. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. Active Group 1 Life & Health license Active, in good standing, and maintained FINRA 7 license Active, in good standing, and maintained FINRA Series 66 (or 63 & 65) license Must be able to successfully pass background check and meet all USAA and regulatory requirements. Additionally, applicant must have the ability to be licensed and registered in all required states and jurisdictions. 1 year of financial industry and/or sales experience. Experience delivering frequent written and oral communication. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment Successful completion of a job-related assessment may be required What sets you apart: 2+ years of direct Annuity Sales Experience Experience Working in an Inbound/Outbound Call Center Retirement Income Certified Professional Designation (RICP) US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 59,070.00 - $ 112,920.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
03/28/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As an Intermediate Retirement Income Specialist you will ensure the financial security of our membership by assessing member's current retirement income needs, providing advice, and making the appropriate recommendations based on member needs. We offer a flexible work environment that requires an individual to be in the office 5 days per week. After a successful 6 months, the option for a hybrid schedule will be available. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls. Asks questions to discover key information and retirement events and understands the role of annuities in a retirement income plan. Documents relevant information as it relates to building a retirement income portfolio. Uncovers and recognizes retirement events, understands and assesses the member's needs, financial situation, and goals and evaluates the factors to consider when determining an appropriate retirement age. Develops and communicates appropriate retirement income strategies based on individual member needs. Provides retirement advice and strategies and understand the steps in creating an effective retirement income plan. Recommends relevant financial product and services and refers for solutions that they are not trained and/or licensed to recommend or fulfill. Motivates member to take action on recommendation(s) and overcomes objections using intermediate sales techniques and persuasion skills. Implements recommendation(s). Familiar with the latest retirement strategy research and monitors legislative initiatives that may impact economy, society, and personal financial situation. Educates membership on implications of economic, industry trends, tax law changes, estate issues, retirement risks, and other threats to an effective retirement income plan, as well as USAA's financial products and services. Integrate risk management tools, products, and strategies to create an effective retirement income plan. May be expected to conduct outbound calls to follow up on products and services previously discussed and to actively engage in outbound call campaigns as needed. Collaborates with team members to resolve issues and to identify appropriate issues for escalation. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. Active Group 1 Life & Health license Active, in good standing, and maintained FINRA 7 license Active, in good standing, and maintained FINRA Series 66 (or 63 & 65) license Must be able to successfully pass background check and meet all USAA and regulatory requirements. Additionally, applicant must have the ability to be licensed and registered in all required states and jurisdictions. 1 year of financial industry and/or sales experience. Experience delivering frequent written and oral communication. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment Successful completion of a job-related assessment may be required What sets you apart: 2+ years of direct Annuity Sales Experience Experience Working in an Inbound/Outbound Call Center Retirement Income Certified Professional Designation (RICP) US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 59,070.00 - $ 112,920.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
As the Asset Protection Manager, you will lead the Security and Asset Protection activities for our True Value Regional Distribution Center network accordance with best practices and industry standards. This role will partner with the department stakeholders to ensure the continued security and safety of our employees, facilities, product and logistics. Manage the Security and Asset Protection responsibilities within our Distribution Center Network including inventory shrink, investigations, and physical security. Reports, records, and follows up on required inventories and audits and facilitates shrink action plans as appropriate. Manages all functions of Security and Asset Protection Department. Note: The Asset Protection Manager can live in the surrounding areas near our Regional Distribution Center in Jonesboro, GA and will have the ability to travel to other Regional Distribution Centers up to 25%. Responsibilities: (May perform other duties and responsibilities, as assigned). 1. Ensures Asset Protection policies and procedures are implemented and monitored by the management team at all company warehouses. 2. Implements operational procedures intended to eliminate shrink possibilities (controls) and develops solutions with the Director of Inventory Management. 3. Develops and executes an LP Audit Program within the warehouse environment to ensure Physical Security, Asset Protection Awareness, and Workplace Violence standards are within company guidelines and to the highest industry standards. Assist in the development of action plans immediately following when deficiencies are identified. 4. Trains employees at all warehouse locations on Asset Protection and Physical Security procedures. 5. Detects and resolves internal and external theft investigations within all warehouse locations. 6. Conducts and documents investigations of individuals suspected of theft, fraud, or violent actions 7. Partners with local and federal law enforcement agency to prosecute all known theft investigations whether internal or external in nature. 8. Manages the third-party security guard account and ensure staffing needs are met daily. 9. Develops and oversees the third-party security guard program which consist of physical security audits, employee bag/coat check inspections, periodic inspections of lockers and conduction of routine perimeter walks within the property/loading area. 10. Utilizes CCTV and other appropriate technologies to proactively identify potential acts of theft and fraud by observing Associate workflow and habits. 11. Leads all aspects of shrink awareness, access control, alarm system management, merchandise audit security programs, transportation, and seal control. 12. Partners with the Senior Manager of Facilities to develop and implement standards for perimeter and building security systems. 13. Regularly analyzes and reviews incident trends to advise distribution center leadership of action steps that can be used to prevent future incidents Education & Experience: • Bachelor's Degree/Master's Degree or equivalent work experience. • 3-5 years of experience, preferably in a Distribution Center or similar environment . • Intermediate knowledge of MS Office (Word, Excel and PowerPoint). • The ideal candidate would have comprehensive knowledge for wholesale asset protection processes and procedures as demonstrated through the previous work and educational experience. • Drives Performance - Holds self and others accountable to a higher standard to achieve results; provides feedback, visibility and recognition to the team. • Team Leader - Builds a diverse and high performing team; provides feedback and stretch assignments to foster growth; empowers the team to make critical decisions; rewards and recognizes efforts and frequently discusses future opportunities and development plans. • Practices Candor - An approachable and unguarded leader that shares honest and constructive feedback with team; sincere with communication. • Organization/Time Management - Plans and structures work; prioritizes tasks based on impact to sales, profit or customer experience; executes tasks in an efficient manner. Licenses & Certifications: N/A Physical Requirements • Hearing, Lifting, Reaching, Repetitive Motion, Seeing, Sitting, Talking, Typing, Visual Acuity • Prolonged periods sitting at a desk and working on a computer. • Must be able to lift up to 15 pounds at times. Work Environment: Generally, works in climate-controlled office environment. Travel: Up to 25%, travel may vary in length and duration.
03/28/2024
Full time
As the Asset Protection Manager, you will lead the Security and Asset Protection activities for our True Value Regional Distribution Center network accordance with best practices and industry standards. This role will partner with the department stakeholders to ensure the continued security and safety of our employees, facilities, product and logistics. Manage the Security and Asset Protection responsibilities within our Distribution Center Network including inventory shrink, investigations, and physical security. Reports, records, and follows up on required inventories and audits and facilitates shrink action plans as appropriate. Manages all functions of Security and Asset Protection Department. Note: The Asset Protection Manager can live in the surrounding areas near our Regional Distribution Center in Jonesboro, GA and will have the ability to travel to other Regional Distribution Centers up to 25%. Responsibilities: (May perform other duties and responsibilities, as assigned). 1. Ensures Asset Protection policies and procedures are implemented and monitored by the management team at all company warehouses. 2. Implements operational procedures intended to eliminate shrink possibilities (controls) and develops solutions with the Director of Inventory Management. 3. Develops and executes an LP Audit Program within the warehouse environment to ensure Physical Security, Asset Protection Awareness, and Workplace Violence standards are within company guidelines and to the highest industry standards. Assist in the development of action plans immediately following when deficiencies are identified. 4. Trains employees at all warehouse locations on Asset Protection and Physical Security procedures. 5. Detects and resolves internal and external theft investigations within all warehouse locations. 6. Conducts and documents investigations of individuals suspected of theft, fraud, or violent actions 7. Partners with local and federal law enforcement agency to prosecute all known theft investigations whether internal or external in nature. 8. Manages the third-party security guard account and ensure staffing needs are met daily. 9. Develops and oversees the third-party security guard program which consist of physical security audits, employee bag/coat check inspections, periodic inspections of lockers and conduction of routine perimeter walks within the property/loading area. 10. Utilizes CCTV and other appropriate technologies to proactively identify potential acts of theft and fraud by observing Associate workflow and habits. 11. Leads all aspects of shrink awareness, access control, alarm system management, merchandise audit security programs, transportation, and seal control. 12. Partners with the Senior Manager of Facilities to develop and implement standards for perimeter and building security systems. 13. Regularly analyzes and reviews incident trends to advise distribution center leadership of action steps that can be used to prevent future incidents Education & Experience: • Bachelor's Degree/Master's Degree or equivalent work experience. • 3-5 years of experience, preferably in a Distribution Center or similar environment . • Intermediate knowledge of MS Office (Word, Excel and PowerPoint). • The ideal candidate would have comprehensive knowledge for wholesale asset protection processes and procedures as demonstrated through the previous work and educational experience. • Drives Performance - Holds self and others accountable to a higher standard to achieve results; provides feedback, visibility and recognition to the team. • Team Leader - Builds a diverse and high performing team; provides feedback and stretch assignments to foster growth; empowers the team to make critical decisions; rewards and recognizes efforts and frequently discusses future opportunities and development plans. • Practices Candor - An approachable and unguarded leader that shares honest and constructive feedback with team; sincere with communication. • Organization/Time Management - Plans and structures work; prioritizes tasks based on impact to sales, profit or customer experience; executes tasks in an efficient manner. Licenses & Certifications: N/A Physical Requirements • Hearing, Lifting, Reaching, Repetitive Motion, Seeing, Sitting, Talking, Typing, Visual Acuity • Prolonged periods sitting at a desk and working on a computer. • Must be able to lift up to 15 pounds at times. Work Environment: Generally, works in climate-controlled office environment. Travel: Up to 25%, travel may vary in length and duration.