Administration Assistant

  • Right Talent
  • London, South East England
  • 06/22/2021
Full time Administration

Job Description

Your new role


  • Promotion & follow up of the Batch system to Booksellers and Suppliers
  • Prioritise customer Service to Booksellers
  • Issue handling to closure
  • Customer contact (both Booksellers & Suppliers)
  • Ensure all Batch systems run smoothly and adhere to strict time limit's
  • Credit control support and general accounts maintenance
  • Develop and maintain strong customer relationships

DUTIES AND RESPONSIBILITIES OF THIS POSITION To provide support for the Administration Manager, including:

  • To deal with daily queries from Batch payments and returns customers in a timely manner
  • Be able to handle difficult situations where issues of language and time zones could be a challenge
  • To liaise with suppliers on the customers behalf where needed
  • Maintain trusting relationships with suppliers, customers and colleagues and providing good customer service.
  • Manage phone calls and correspondence as well as allocate relevant tasks to relevant team members to ensure efficiency and compliance. Ensuring good Customer service is always delivered in a timely manner.
  • Continuously maintain relationships with all bookshops on regular basis. This will be on the Phone, virtually (Zoom/ Teams, etc), emails and in person
  • Assisting with the setup of new customers account as well as closures
  • Setting up new Booksellers on the customer record database and the website including setting up DD mandates and credit limits
  • Jointly promote Batch, Batch for Books Inc, BatchLine, and all integration services to Booksellers & Suppliers
  • Keep the Contact Management Database accurate & up to date
  • Provide assistance for arrangements for UK & Overseas trade fair's
  • Support and cover the Administration team and Administration manager when required
  • Ensure filing for important and confidential documents are maintained so we are compliant with GDPR. This will include annual checks on bookseller details being checked and updated
  • Maintain company calendar with key appointments and reflect these with the BA calendar
  • Be able to work within the security policy, to report any security breaches and update GDPR officer
  • Communicate key reports and information as directed by the Administration Manager to the Managing Director, Financial director, CEO and fellow colleagues
  • Credit checking, allocating payments and raising invoices, as necessary. Monthly check on usage and contacting booksellers to help with Batch
  • Follow up on debtors and monitor cash flow

What you'll need to succeed

Essential Skills

  • Must have strong experience in customer service and an administrative role
  • Excellent organisational, analytical and time management skills
  • Strong written and verbal communication skills at various levels
  • Ability to use logic
  • Proactive Approach and a Team player
  • Experience preferred but not essential
  • Flexible and self motivated with strong initiative

Required skills

  • admin ¬†
  • assistant