We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we're all outsiders. And if it's outside, we're all in. Our Ross Park location is currently searching for an Outdoor Discovery Program Coordinator to join their team. This is a full-time, year-round benefited position. Position Purpose: Helps to execute ODP paid and unpaid programming . Responsibilities include, but are not limited to: pre/post season site setup, equipment management, supply management, training, coaching and feedback, daily management of staffing levels to meet customer demand, regular and frequent communication with the ODP Outdoor Program Manager Program Supervisor, and overall ensuring that customers have a world-class experience. Regional only: planning all aspects of unpaid programming . The ODP Program Coordinator works at the ODP site reporting directly or indirectly to the ODP Program Manager. Responsibilities: Instructors or Outing Leaders: Oversees the ODS Instructor Team(s) at ODS designated sites. Assists the ODP Manager and/or Supervisor of Programing and with recruiting, hiring, training, and annual review of instructors. Provide timely performance feedback and coaching with documentation. If performance concerns exist, hand off to Supervisor/Manager for performance management (i.e.: action plan, discipline) Completes Instructor Observation Form and Instructor Skills Assessments following SOP. Address and respond to employee issues/conflicts related to day-to-day operations within defined parameters and raise others to next level of supervision for resolution. Daily management of instructor schedule to meet instructor to participant ratios, and fill shifts. Expected to step into Instructor role if staffing needs dictate. Meets all Job requirements of ODP Instructor. Step into instructor role to lead courses when necessary and as experience is relevant. Operations: Completes the pre and post-season equipment inventory and ensures all equipment is labeled following SOP. Oversees the day-to-day management and operation of the ODP site. Maintains, orders, and purchases in-season ODP supplies such as forms, marketing collateral, and tour supplies. Promptly takes out of service and reports any damaged or unsafe equipment to the ODPManager of Programming. Ensures that Instructors maintain, store, and secure all equipment and supplies and promptly report anything damaged, missing, or needing replenishment. Ensures Instructors are completing required paperwork accurately and completely. Responsible for ensuring that ODP use of public sites does not impede public access at any time. Safety and Risk Management: Follows all Standard Operating Procedures (SOP's), Safety Policies and Protocols and ensures that all Instructors at their site do as well. Ensures instructors understand and implement the Emergency action Plan when needed. Ensures that all work is completed in a way that promotes safety and manages risk for self, instructors, participants, and public. Completes ODP self-audits following SOP, participates in audits. Communicates any safety or risk management concerns to the ODP Manager of Programing in a prompt and timely manner. Customer Experience: Models and delivers world-class customer service as an L.L.Bean brand ambassador. Resolves ODP service failures, partnering with the ODP Reservation Specialists, Manager of Programming as necessary, to ensure a positive customer experience. Maintains professional presence and relations with instructors, outside agencies, partner organizations and local neighbors. Ensures the instructors deliver a world-class outdoor instructional experience consistent with ODP curriculum and policies. ODP Revenue and Participation: Responsible for meeting or exceeding annual participation, revenue, and expense goals and managing expenses to revenue. Responsible for ensuring all data is accurate and current in PERS for all paid and unpaid programming at site. Responsible for tracking all ODP expenses and using ODP departmental tracking tools and reporting. Reviews and reacts to daily enrollment reports by adding or cancelling courses and instructors. Partners with the ODP Manager of Programming to develop new program proposals, reacting to industry trends and customer demand. Retail Store Responsibilities (Regional Only): Delivers legendary world-class customer service in the retail store. (When in/on the sales floor) Responsible for all aspects of unpaid programming; including marketing, scheduling and delivery of , outings Collaborates with Customer Experience Supervisor for setting and maintaining the in-store ODP Activity Calendar Board following SOP Responsible for providing in-store product training for all staff in the equipment department. (November to Feb; And up to and before all spring promotional weekends) Works in partnership with Department Manager of Brand to plan, merchandise, and present the equipment department following all floorset directives and presentation standards. (Nov to Feb) Oversees daily replenishment of the equipment department. (Nov - Feb) Coordinates work processes, assigns work to front-line employees within assigned area, and recommends staffing levels. (Nov - Feb) Drives ODP programming (paid and unpaid) by coaching front-line employees to promote and sell programming, and providing ongoing training and support. In partnership with store managers, addresses employee issues/conflicts and provides input, feedback and coaching to front-line employees. Assists with interview and hiring process. Leads and executes compliance with Loss Prevention policies and procedure Assumes additional responsibilities as requested This position has been identified as a safety-sensitive position. A safety-sensitive position is one in which an impaired worker constitutes a serious and direct threat to workplace health and safety. Employees in this position must agree that they will not come to work or be at work at any time under the influence of alcohol or any drug that could render them impaired. Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels. This position has been identified as a safety-sensitive position. A safety-sensitive position is one in which an impaired worker constitutes a serious and direct threat to workplace health and safety. Employees in this position must agree that they will not come to work or be at work at any time under the influence of alcohol or any drug that could render them impaired. Education Level: 2-Year Associates Degree Years of Experience: 2+ Skills and Qualifications: Associate's degree or equivalent. At least two years of relevant outdoor education experience. Ability to work a flexible schedule including nights, weekends, and holidays. Demonstrated customer service experience in a retail store environment. Strong technical skills with ODS activities and working knowledge specific to local market. Successful completion of all skills assessments for activities offered at location. Ability to maintain a high level of enthusiasm, motivation, and positive attitude. Strong organizational skills and attention to detail. Demonstrated successful working relationships with peers and other management staff. Able to communicate effectively verbally and in writing. Proficient with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint). Experienced in providing coaching and feedback. Can prioritize many tasks and works calmly under pressure. Takes own initiative, working independently in a leadership role. Expertise in active gear including archery, biking, camping, fishing, kayaking, stand-up paddleboarding, snowshoeing, and cross-country skiing. Works as a team player with ODS home office, instructors, and local store staff. Certified in Basic First Aid or above and CPR. Additional certifications and specialized training in outdoor-related activities desired If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. Because, when it comes to the outside-we're all in. Visit to learn more. Being outside brings out the best in us, no matter where we come from or what we believe. At L.L.Bean, we value individual differences and encourage our co-workers to be themselves - because the uniqueness of each individual makes L.L.Bean better.
03/28/2024
Full time
We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we're all outsiders. And if it's outside, we're all in. Our Ross Park location is currently searching for an Outdoor Discovery Program Coordinator to join their team. This is a full-time, year-round benefited position. Position Purpose: Helps to execute ODP paid and unpaid programming . Responsibilities include, but are not limited to: pre/post season site setup, equipment management, supply management, training, coaching and feedback, daily management of staffing levels to meet customer demand, regular and frequent communication with the ODP Outdoor Program Manager Program Supervisor, and overall ensuring that customers have a world-class experience. Regional only: planning all aspects of unpaid programming . The ODP Program Coordinator works at the ODP site reporting directly or indirectly to the ODP Program Manager. Responsibilities: Instructors or Outing Leaders: Oversees the ODS Instructor Team(s) at ODS designated sites. Assists the ODP Manager and/or Supervisor of Programing and with recruiting, hiring, training, and annual review of instructors. Provide timely performance feedback and coaching with documentation. If performance concerns exist, hand off to Supervisor/Manager for performance management (i.e.: action plan, discipline) Completes Instructor Observation Form and Instructor Skills Assessments following SOP. Address and respond to employee issues/conflicts related to day-to-day operations within defined parameters and raise others to next level of supervision for resolution. Daily management of instructor schedule to meet instructor to participant ratios, and fill shifts. Expected to step into Instructor role if staffing needs dictate. Meets all Job requirements of ODP Instructor. Step into instructor role to lead courses when necessary and as experience is relevant. Operations: Completes the pre and post-season equipment inventory and ensures all equipment is labeled following SOP. Oversees the day-to-day management and operation of the ODP site. Maintains, orders, and purchases in-season ODP supplies such as forms, marketing collateral, and tour supplies. Promptly takes out of service and reports any damaged or unsafe equipment to the ODPManager of Programming. Ensures that Instructors maintain, store, and secure all equipment and supplies and promptly report anything damaged, missing, or needing replenishment. Ensures Instructors are completing required paperwork accurately and completely. Responsible for ensuring that ODP use of public sites does not impede public access at any time. Safety and Risk Management: Follows all Standard Operating Procedures (SOP's), Safety Policies and Protocols and ensures that all Instructors at their site do as well. Ensures instructors understand and implement the Emergency action Plan when needed. Ensures that all work is completed in a way that promotes safety and manages risk for self, instructors, participants, and public. Completes ODP self-audits following SOP, participates in audits. Communicates any safety or risk management concerns to the ODP Manager of Programing in a prompt and timely manner. Customer Experience: Models and delivers world-class customer service as an L.L.Bean brand ambassador. Resolves ODP service failures, partnering with the ODP Reservation Specialists, Manager of Programming as necessary, to ensure a positive customer experience. Maintains professional presence and relations with instructors, outside agencies, partner organizations and local neighbors. Ensures the instructors deliver a world-class outdoor instructional experience consistent with ODP curriculum and policies. ODP Revenue and Participation: Responsible for meeting or exceeding annual participation, revenue, and expense goals and managing expenses to revenue. Responsible for ensuring all data is accurate and current in PERS for all paid and unpaid programming at site. Responsible for tracking all ODP expenses and using ODP departmental tracking tools and reporting. Reviews and reacts to daily enrollment reports by adding or cancelling courses and instructors. Partners with the ODP Manager of Programming to develop new program proposals, reacting to industry trends and customer demand. Retail Store Responsibilities (Regional Only): Delivers legendary world-class customer service in the retail store. (When in/on the sales floor) Responsible for all aspects of unpaid programming; including marketing, scheduling and delivery of , outings Collaborates with Customer Experience Supervisor for setting and maintaining the in-store ODP Activity Calendar Board following SOP Responsible for providing in-store product training for all staff in the equipment department. (November to Feb; And up to and before all spring promotional weekends) Works in partnership with Department Manager of Brand to plan, merchandise, and present the equipment department following all floorset directives and presentation standards. (Nov to Feb) Oversees daily replenishment of the equipment department. (Nov - Feb) Coordinates work processes, assigns work to front-line employees within assigned area, and recommends staffing levels. (Nov - Feb) Drives ODP programming (paid and unpaid) by coaching front-line employees to promote and sell programming, and providing ongoing training and support. In partnership with store managers, addresses employee issues/conflicts and provides input, feedback and coaching to front-line employees. Assists with interview and hiring process. Leads and executes compliance with Loss Prevention policies and procedure Assumes additional responsibilities as requested This position has been identified as a safety-sensitive position. A safety-sensitive position is one in which an impaired worker constitutes a serious and direct threat to workplace health and safety. Employees in this position must agree that they will not come to work or be at work at any time under the influence of alcohol or any drug that could render them impaired. Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels. This position has been identified as a safety-sensitive position. A safety-sensitive position is one in which an impaired worker constitutes a serious and direct threat to workplace health and safety. Employees in this position must agree that they will not come to work or be at work at any time under the influence of alcohol or any drug that could render them impaired. Education Level: 2-Year Associates Degree Years of Experience: 2+ Skills and Qualifications: Associate's degree or equivalent. At least two years of relevant outdoor education experience. Ability to work a flexible schedule including nights, weekends, and holidays. Demonstrated customer service experience in a retail store environment. Strong technical skills with ODS activities and working knowledge specific to local market. Successful completion of all skills assessments for activities offered at location. Ability to maintain a high level of enthusiasm, motivation, and positive attitude. Strong organizational skills and attention to detail. Demonstrated successful working relationships with peers and other management staff. Able to communicate effectively verbally and in writing. Proficient with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint). Experienced in providing coaching and feedback. Can prioritize many tasks and works calmly under pressure. Takes own initiative, working independently in a leadership role. Expertise in active gear including archery, biking, camping, fishing, kayaking, stand-up paddleboarding, snowshoeing, and cross-country skiing. Works as a team player with ODS home office, instructors, and local store staff. Certified in Basic First Aid or above and CPR. Additional certifications and specialized training in outdoor-related activities desired If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. Because, when it comes to the outside-we're all in. Visit to learn more. Being outside brings out the best in us, no matter where we come from or what we believe. At L.L.Bean, we value individual differences and encourage our co-workers to be themselves - because the uniqueness of each individual makes L.L.Bean better.
We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we're all outsiders. And if it's outside, we're all in. Our Ross Park location is currently searching for an Outdoor Discovery Program Coordinator to join their team. This is a full-time, year-round benefited position. Position Purpose: Helps to execute ODP paid and unpaid programming . Responsibilities include, but are not limited to: pre/post season site setup, equipment management, supply management, training, coaching and feedback, daily management of staffing levels to meet customer demand, regular and frequent communication with the ODP Outdoor Program Manager Program Supervisor, and overall ensuring that customers have a world-class experience. Regional only: planning all aspects of unpaid programming . The ODP Program Coordinator works at the ODP site reporting directly or indirectly to the ODP Program Manager. Responsibilities: Instructors or Outing Leaders: Oversees the ODS Instructor Team(s) at ODS designated sites. Assists the ODP Manager and/or Supervisor of Programing and with recruiting, hiring, training, and annual review of instructors. Provide timely performance feedback and coaching with documentation. If performance concerns exist, hand off to Supervisor/Manager for performance management (i.e.: action plan, discipline) Completes Instructor Observation Form and Instructor Skills Assessments following SOP. Address and respond to employee issues/conflicts related to day-to-day operations within defined parameters and raise others to next level of supervision for resolution. Daily management of instructor schedule to meet instructor to participant ratios, and fill shifts. Expected to step into Instructor role if staffing needs dictate. Meets all Job requirements of ODP Instructor. Step into instructor role to lead courses when necessary and as experience is relevant. Operations: Completes the pre and post-season equipment inventory and ensures all equipment is labeled following SOP. Oversees the day-to-day management and operation of the ODP site. Maintains, orders, and purchases in-season ODP supplies such as forms, marketing collateral, and tour supplies. Promptly takes out of service and reports any damaged or unsafe equipment to the ODPManager of Programming. Ensures that Instructors maintain, store, and secure all equipment and supplies and promptly report anything damaged, missing, or needing replenishment. Ensures Instructors are completing required paperwork accurately and completely. Responsible for ensuring that ODP use of public sites does not impede public access at any time. Safety and Risk Management: Follows all Standard Operating Procedures (SOP's), Safety Policies and Protocols and ensures that all Instructors at their site do as well. Ensures instructors understand and implement the Emergency action Plan when needed. Ensures that all work is completed in a way that promotes safety and manages risk for self, instructors, participants, and public. Completes ODP self-audits following SOP, participates in audits. Communicates any safety or risk management concerns to the ODP Manager of Programing in a prompt and timely manner. Customer Experience: Models and delivers world-class customer service as an L.L.Bean brand ambassador. Resolves ODP service failures, partnering with the ODP Reservation Specialists, Manager of Programming as necessary, to ensure a positive customer experience. Maintains professional presence and relations with instructors, outside agencies, partner organizations and local neighbors. Ensures the instructors deliver a world-class outdoor instructional experience consistent with ODP curriculum and policies. ODP Revenue and Participation: Responsible for meeting or exceeding annual participation, revenue, and expense goals and managing expenses to revenue. Responsible for ensuring all data is accurate and current in PERS for all paid and unpaid programming at site. Responsible for tracking all ODP expenses and using ODP departmental tracking tools and reporting. Reviews and reacts to daily enrollment reports by adding or cancelling courses and instructors. Partners with the ODP Manager of Programming to develop new program proposals, reacting to industry trends and customer demand. Retail Store Responsibilities (Regional Only): Delivers legendary world-class customer service in the retail store. (When in/on the sales floor) Responsible for all aspects of unpaid programming; including marketing, scheduling and delivery of , outings Collaborates with Customer Experience Supervisor for setting and maintaining the in-store ODP Activity Calendar Board following SOP Responsible for providing in-store product training for all staff in the equipment department. (November to Feb; And up to and before all spring promotional weekends) Works in partnership with Department Manager of Brand to plan, merchandise, and present the equipment department following all floorset directives and presentation standards. (Nov to Feb) Oversees daily replenishment of the equipment department. (Nov - Feb) Coordinates work processes, assigns work to front-line employees within assigned area, and recommends staffing levels. (Nov - Feb) Drives ODP programming (paid and unpaid) by coaching front-line employees to promote and sell programming, and providing ongoing training and support. In partnership with store managers, addresses employee issues/conflicts and provides input, feedback and coaching to front-line employees. Assists with interview and hiring process. Leads and executes compliance with Loss Prevention policies and procedure Assumes additional responsibilities as requested This position has been identified as a safety-sensitive position. A safety-sensitive position is one in which an impaired worker constitutes a serious and direct threat to workplace health and safety. Employees in this position must agree that they will not come to work or be at work at any time under the influence of alcohol or any drug that could render them impaired. Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels. This position has been identified as a safety-sensitive position. A safety-sensitive position is one in which an impaired worker constitutes a serious and direct threat to workplace health and safety. Employees in this position must agree that they will not come to work or be at work at any time under the influence of alcohol or any drug that could render them impaired. Education Level: 2-Year Associates Degree Years of Experience: 2+ Skills and Qualifications: Associate's degree or equivalent. At least two years of relevant outdoor education experience. Ability to work a flexible schedule including nights, weekends, and holidays. Demonstrated customer service experience in a retail store environment. Strong technical skills with ODS activities and working knowledge specific to local market. Successful completion of all skills assessments for activities offered at location. Ability to maintain a high level of enthusiasm, motivation, and positive attitude. Strong organizational skills and attention to detail. Demonstrated successful working relationships with peers and other management staff. Able to communicate effectively verbally and in writing. Proficient with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint). Experienced in providing coaching and feedback. Can prioritize many tasks and works calmly under pressure. Takes own initiative, working independently in a leadership role. Expertise in active gear including archery, biking, camping, fishing, kayaking, stand-up paddleboarding, snowshoeing, and cross-country skiing. Works as a team player with ODS home office, instructors, and local store staff. Certified in Basic First Aid or above and CPR. Additional certifications and specialized training in outdoor-related activities desired If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. Because, when it comes to the outside-we're all in. Visit to learn more. Being outside brings out the best in us, no matter where we come from or what we believe. At L.L.Bean, we value individual differences and encourage our co-workers to be themselves - because the uniqueness of each individual makes L.L.Bean better.
03/16/2024
Full time
We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we're all outsiders. And if it's outside, we're all in. Our Ross Park location is currently searching for an Outdoor Discovery Program Coordinator to join their team. This is a full-time, year-round benefited position. Position Purpose: Helps to execute ODP paid and unpaid programming . Responsibilities include, but are not limited to: pre/post season site setup, equipment management, supply management, training, coaching and feedback, daily management of staffing levels to meet customer demand, regular and frequent communication with the ODP Outdoor Program Manager Program Supervisor, and overall ensuring that customers have a world-class experience. Regional only: planning all aspects of unpaid programming . The ODP Program Coordinator works at the ODP site reporting directly or indirectly to the ODP Program Manager. Responsibilities: Instructors or Outing Leaders: Oversees the ODS Instructor Team(s) at ODS designated sites. Assists the ODP Manager and/or Supervisor of Programing and with recruiting, hiring, training, and annual review of instructors. Provide timely performance feedback and coaching with documentation. If performance concerns exist, hand off to Supervisor/Manager for performance management (i.e.: action plan, discipline) Completes Instructor Observation Form and Instructor Skills Assessments following SOP. Address and respond to employee issues/conflicts related to day-to-day operations within defined parameters and raise others to next level of supervision for resolution. Daily management of instructor schedule to meet instructor to participant ratios, and fill shifts. Expected to step into Instructor role if staffing needs dictate. Meets all Job requirements of ODP Instructor. Step into instructor role to lead courses when necessary and as experience is relevant. Operations: Completes the pre and post-season equipment inventory and ensures all equipment is labeled following SOP. Oversees the day-to-day management and operation of the ODP site. Maintains, orders, and purchases in-season ODP supplies such as forms, marketing collateral, and tour supplies. Promptly takes out of service and reports any damaged or unsafe equipment to the ODPManager of Programming. Ensures that Instructors maintain, store, and secure all equipment and supplies and promptly report anything damaged, missing, or needing replenishment. Ensures Instructors are completing required paperwork accurately and completely. Responsible for ensuring that ODP use of public sites does not impede public access at any time. Safety and Risk Management: Follows all Standard Operating Procedures (SOP's), Safety Policies and Protocols and ensures that all Instructors at their site do as well. Ensures instructors understand and implement the Emergency action Plan when needed. Ensures that all work is completed in a way that promotes safety and manages risk for self, instructors, participants, and public. Completes ODP self-audits following SOP, participates in audits. Communicates any safety or risk management concerns to the ODP Manager of Programing in a prompt and timely manner. Customer Experience: Models and delivers world-class customer service as an L.L.Bean brand ambassador. Resolves ODP service failures, partnering with the ODP Reservation Specialists, Manager of Programming as necessary, to ensure a positive customer experience. Maintains professional presence and relations with instructors, outside agencies, partner organizations and local neighbors. Ensures the instructors deliver a world-class outdoor instructional experience consistent with ODP curriculum and policies. ODP Revenue and Participation: Responsible for meeting or exceeding annual participation, revenue, and expense goals and managing expenses to revenue. Responsible for ensuring all data is accurate and current in PERS for all paid and unpaid programming at site. Responsible for tracking all ODP expenses and using ODP departmental tracking tools and reporting. Reviews and reacts to daily enrollment reports by adding or cancelling courses and instructors. Partners with the ODP Manager of Programming to develop new program proposals, reacting to industry trends and customer demand. Retail Store Responsibilities (Regional Only): Delivers legendary world-class customer service in the retail store. (When in/on the sales floor) Responsible for all aspects of unpaid programming; including marketing, scheduling and delivery of , outings Collaborates with Customer Experience Supervisor for setting and maintaining the in-store ODP Activity Calendar Board following SOP Responsible for providing in-store product training for all staff in the equipment department. (November to Feb; And up to and before all spring promotional weekends) Works in partnership with Department Manager of Brand to plan, merchandise, and present the equipment department following all floorset directives and presentation standards. (Nov to Feb) Oversees daily replenishment of the equipment department. (Nov - Feb) Coordinates work processes, assigns work to front-line employees within assigned area, and recommends staffing levels. (Nov - Feb) Drives ODP programming (paid and unpaid) by coaching front-line employees to promote and sell programming, and providing ongoing training and support. In partnership with store managers, addresses employee issues/conflicts and provides input, feedback and coaching to front-line employees. Assists with interview and hiring process. Leads and executes compliance with Loss Prevention policies and procedure Assumes additional responsibilities as requested This position has been identified as a safety-sensitive position. A safety-sensitive position is one in which an impaired worker constitutes a serious and direct threat to workplace health and safety. Employees in this position must agree that they will not come to work or be at work at any time under the influence of alcohol or any drug that could render them impaired. Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels. This position has been identified as a safety-sensitive position. A safety-sensitive position is one in which an impaired worker constitutes a serious and direct threat to workplace health and safety. Employees in this position must agree that they will not come to work or be at work at any time under the influence of alcohol or any drug that could render them impaired. Education Level: 2-Year Associates Degree Years of Experience: 2+ Skills and Qualifications: Associate's degree or equivalent. At least two years of relevant outdoor education experience. Ability to work a flexible schedule including nights, weekends, and holidays. Demonstrated customer service experience in a retail store environment. Strong technical skills with ODS activities and working knowledge specific to local market. Successful completion of all skills assessments for activities offered at location. Ability to maintain a high level of enthusiasm, motivation, and positive attitude. Strong organizational skills and attention to detail. Demonstrated successful working relationships with peers and other management staff. Able to communicate effectively verbally and in writing. Proficient with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint). Experienced in providing coaching and feedback. Can prioritize many tasks and works calmly under pressure. Takes own initiative, working independently in a leadership role. Expertise in active gear including archery, biking, camping, fishing, kayaking, stand-up paddleboarding, snowshoeing, and cross-country skiing. Works as a team player with ODS home office, instructors, and local store staff. Certified in Basic First Aid or above and CPR. Additional certifications and specialized training in outdoor-related activities desired If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. Because, when it comes to the outside-we're all in. Visit to learn more. Being outside brings out the best in us, no matter where we come from or what we believe. At L.L.Bean, we value individual differences and encourage our co-workers to be themselves - because the uniqueness of each individual makes L.L.Bean better.
Job Description POSITION SUMMARY Under the regular supervision of the Pharmacy Director, facilities purchasing of supplies, drugs, equipment, monitors compliance to financial and operational targets. Performs Pharmacy Tech duties as needed. Provides administrative assistance to the Director of Pharmacy. Prepares minutes, agendas and documents for Pharmacy & Therapeutics Committee, Medication Safety, departmental staff meetings and other meetings as assigned. Coordinates payroll and scheduling of employees. The following job description covers the most significant duties performed, but does not exclude other work assignments not mentioned PRIMARY RESPONSIBILITIES Principal Duties: Performs Pharmacy Buyer activities: Processes pharmaceutical returns to wholesaler or vendor. Verifies receipt of credit for returns and maintains records. Determines the need and urgency for out of stock pharmaceuticals from primary vendor or wholesaler. Critical shortages are reported to the pharmacy supervisor or Director. Reconciles vendor invoices with merchandise received, insures correct price, department purchase order number and reports any discrepancies to vendor and the Director of Pharmacy daily. Monitors the quality control storage of pharmaceuticals and sets appropriate PAR levels under the supervision of the Pharmacy Supervisor or Director. Coordinates all drug recalls, determines levels of recalled drugs in stock and maintains records in accordance with federal law. Informs Director of results. Separates expired pharmaceuticals from regular inventory and coordinates processing with selected vendor monthly or as assigned. Responsible for completing the return of borrowed items within 3 working days of receipt and maintaining records. Creates and submits 340B, GPO and WAC purchasing orders based on accumulations for virtual sites or par levels for physical inventory sites. Manages purchasing, receiving and inventory control processes. Monitors product min/max levels to effectively balance product availability and cost-efficient inventory control. Monitors split billing software to ensure replenishment accuracy Uploads manual invoices into the split billing software Performs routine NDC to CDM mapping Assist the 340B Manager/Analyst with compliance audits and issue resolution. Archives purchase history information to make it available to auditors when needed. Coordinates Departmental administrative activities: Maintains Department Administration and Monthly Billing Coordinates the purchasing and maintenance of inventory of office supplies. Coordinates departmental, interdepartmental and Pharmaceutical Representative meetings for the Director. Collaborates with the clinical pharmacist and Director to arrange monthly departmental continuing education lectures. Recorder for all departmental meetings and maintains and distributes minutes. Provides computer and office support for all departmental correspondence related to budget review, clinical initiatives, committee meetings, newsletter production and daily operations. Develops cost data documents as required. Assists the Director with updating and maintaining department and hospital policy and procedure manuals on an ongoing basis. Manages agency staff files and updates in a timely and confidential manner in accordance with JCAHO and Hospital standards. Responsible for maintaining all regulatory licenses and permits for the department. Renewals must be done before due dates. Maintains operations and service for all office related equipment. Provides daily pick-up and distribution of department incoming and outgoing mail. Manages all direct purchase account files. Assists with the completion of the monthly interdepartmental billing and report preparation. Serves as support for professional and technical staff as needed. Assists Director in maintaining proper medication paperwork, forms, files etc., to meet JCAHO, OSHA, State and Federal regulations and Board of Pharmacy compliance. Prepares minutes, agendas, and documents for various committees, workgroups and departments. Performs duties of a Pharmacy Technician II and Assists in Maintaining Purchasing and Inventory Functions for Pharmaceuticals. Performs all the duties and functions of a Pharmacy Technician II as needed. Customer Service: 1. Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate. 2. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as "How may I be of help to you?" using the customer's name as soon as it is learned. 3. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution. 4. Keeps customer's information confidential, including public places such as elevators or the cafeteria. 5. Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service. 6. Demonstrates commitment to excellent service recovery when a customer's expectations have not been met. Commitment to Co-Workers: 1. Offers assistance to colleagues and other departments when needed. 2. Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines. 3. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public. 4. Mindful and respectful of others' time and schedules. Attends meetings on time and communicates any absences. 5. Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department Communication Etiquette: 1. Respectful, courteous and professional in all forms of communication and follows facility's service communication protocol in all interactions. 2. Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty. 3. Does not text or use e-mail during meetings (except for exigent or emergency situations). 4. Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail). 5. Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation. 6. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible. 7. Returns email and voicemail messages promptly but no later than within one business day (24 hours). 8. Always mindful of voice and language in public. Self Management: 1. Reports to work appropriately groomed and in compliance with the Hospital's dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible. 2. Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes. 3. Completes mandatory, annual education and competency requirements. 4. Follows UM CAP safety, infection control and employee health standards. 5. Demonstrates responsibility for personal growth, development and professional knowledge and competency. 6. Adhere to all UM CAP and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times. 7. Reviews, signs, and adheres to UM CAP and/or departmental confidentiality statement.
03/06/2024
Full time
Job Description POSITION SUMMARY Under the regular supervision of the Pharmacy Director, facilities purchasing of supplies, drugs, equipment, monitors compliance to financial and operational targets. Performs Pharmacy Tech duties as needed. Provides administrative assistance to the Director of Pharmacy. Prepares minutes, agendas and documents for Pharmacy & Therapeutics Committee, Medication Safety, departmental staff meetings and other meetings as assigned. Coordinates payroll and scheduling of employees. The following job description covers the most significant duties performed, but does not exclude other work assignments not mentioned PRIMARY RESPONSIBILITIES Principal Duties: Performs Pharmacy Buyer activities: Processes pharmaceutical returns to wholesaler or vendor. Verifies receipt of credit for returns and maintains records. Determines the need and urgency for out of stock pharmaceuticals from primary vendor or wholesaler. Critical shortages are reported to the pharmacy supervisor or Director. Reconciles vendor invoices with merchandise received, insures correct price, department purchase order number and reports any discrepancies to vendor and the Director of Pharmacy daily. Monitors the quality control storage of pharmaceuticals and sets appropriate PAR levels under the supervision of the Pharmacy Supervisor or Director. Coordinates all drug recalls, determines levels of recalled drugs in stock and maintains records in accordance with federal law. Informs Director of results. Separates expired pharmaceuticals from regular inventory and coordinates processing with selected vendor monthly or as assigned. Responsible for completing the return of borrowed items within 3 working days of receipt and maintaining records. Creates and submits 340B, GPO and WAC purchasing orders based on accumulations for virtual sites or par levels for physical inventory sites. Manages purchasing, receiving and inventory control processes. Monitors product min/max levels to effectively balance product availability and cost-efficient inventory control. Monitors split billing software to ensure replenishment accuracy Uploads manual invoices into the split billing software Performs routine NDC to CDM mapping Assist the 340B Manager/Analyst with compliance audits and issue resolution. Archives purchase history information to make it available to auditors when needed. Coordinates Departmental administrative activities: Maintains Department Administration and Monthly Billing Coordinates the purchasing and maintenance of inventory of office supplies. Coordinates departmental, interdepartmental and Pharmaceutical Representative meetings for the Director. Collaborates with the clinical pharmacist and Director to arrange monthly departmental continuing education lectures. Recorder for all departmental meetings and maintains and distributes minutes. Provides computer and office support for all departmental correspondence related to budget review, clinical initiatives, committee meetings, newsletter production and daily operations. Develops cost data documents as required. Assists the Director with updating and maintaining department and hospital policy and procedure manuals on an ongoing basis. Manages agency staff files and updates in a timely and confidential manner in accordance with JCAHO and Hospital standards. Responsible for maintaining all regulatory licenses and permits for the department. Renewals must be done before due dates. Maintains operations and service for all office related equipment. Provides daily pick-up and distribution of department incoming and outgoing mail. Manages all direct purchase account files. Assists with the completion of the monthly interdepartmental billing and report preparation. Serves as support for professional and technical staff as needed. Assists Director in maintaining proper medication paperwork, forms, files etc., to meet JCAHO, OSHA, State and Federal regulations and Board of Pharmacy compliance. Prepares minutes, agendas, and documents for various committees, workgroups and departments. Performs duties of a Pharmacy Technician II and Assists in Maintaining Purchasing and Inventory Functions for Pharmaceuticals. Performs all the duties and functions of a Pharmacy Technician II as needed. Customer Service: 1. Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate. 2. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as "How may I be of help to you?" using the customer's name as soon as it is learned. 3. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution. 4. Keeps customer's information confidential, including public places such as elevators or the cafeteria. 5. Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service. 6. Demonstrates commitment to excellent service recovery when a customer's expectations have not been met. Commitment to Co-Workers: 1. Offers assistance to colleagues and other departments when needed. 2. Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines. 3. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public. 4. Mindful and respectful of others' time and schedules. Attends meetings on time and communicates any absences. 5. Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department Communication Etiquette: 1. Respectful, courteous and professional in all forms of communication and follows facility's service communication protocol in all interactions. 2. Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty. 3. Does not text or use e-mail during meetings (except for exigent or emergency situations). 4. Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail). 5. Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation. 6. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible. 7. Returns email and voicemail messages promptly but no later than within one business day (24 hours). 8. Always mindful of voice and language in public. Self Management: 1. Reports to work appropriately groomed and in compliance with the Hospital's dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible. 2. Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes. 3. Completes mandatory, annual education and competency requirements. 4. Follows UM CAP safety, infection control and employee health standards. 5. Demonstrates responsibility for personal growth, development and professional knowledge and competency. 6. Adhere to all UM CAP and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times. 7. Reviews, signs, and adheres to UM CAP and/or departmental confidentiality statement.