University of Maryland Medical System
Baltimore, Maryland
Job Description Under limited supervision, uses analytical and quantitative methods to enhance and improve supply chain logistics processes, systems and effectiveness by assembling related data, analyzing performance and identifying problems, and designing, testing and implementing value adding solutions. In conjunction with the Director, oversees fiscal-related matters including budget preparation and monitoring, productivity monitoring, FTE tracking and utilization, revenue tracking, and billing integrity. Works with Materials Management director and managers to identify, implement, and track progress of cost-savings opportunities. Identifies and pursues operations improvement opportunities to improve efficiency and effectiveness. Runs PAR optimization reports and reviews with department heads to identify opportunities and develop plans for improvement. Reviews work processes across the Materials Management department and make recommendations for improvement and efficiency. Leads planning and implementation of major departmental programmatic initiatives. Works with UMMS Corporate Contracts department to review vendor contracts and compliance. Works with vendors to ensure service received meets agreed expectations. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Ensure continuous analysis of point of use par levels and non-stock purchases to confirm customer needs are met. Make recommendations for improvement. Audits PAR replenishment activities, analyzes data, and presents recommendations for improvement. Participates in the planning process: Plans, organizes, and promotes department mission, vision, values, and culture. Participates actively in the development and execution of goals within the context of the plan. Define and track metrics to improve efficiency and decrease cost, such as fill rate, turn rate, inventory value and returns. Develop support tools using advanced Excel skills for implementation support, tracking and reporting of performance metrics for supply improvement initiatives. Interpret data concerning utilization trends. Maintain various electronic files, generate data and reports for leadership to support work processes. Oversees department fiscal matters for the Main Distribution Center, Peri-Op Distribution Center, Linen Department, Receiving Department and the Mailroom on both Campuses in conjunction with the Director, develops and manages the departmental operating budget and ensures that the department operates within allocated funds. Prepares and administers the department operating budget in coordination with Finance.Provides support for budget requests, makes recommendations for changes, and participates in the presentation and approval process with UMMC management. B. Prepares monthly variance reports and monitors department performance to budget. Reviews appropriateness of all departmental expenditures. Provides departmental oversight of business practices and procedures. Maintains department reports and statistics for administrative and planning purposes. Ensures financial reconciliation (Inter department Transfers) with other hospital departments whom services are provided. Functions as the primary liaison with accounts payable to ensure accurate and prompt receipt of invoiced items into the hospital's materials management system. Functions as the primary liaison between Finance and the Department on daily activities and issue resolution. Appropriately delegates assignments to Inventory Analyst. Monitors performance and provides feedback. Oversees Procurement ensuring the efficient and effective procurement of supplies and equipment in accordance with state, federal, and local laws and regulations and UMMC policies and procedures.Track and monitor backorders and work with vendors for acceptable substitutions. Coordinates with UMMS Purchasing and Department staff on organizational efforts to optimize purchasing policy and practice including value analysis. In conjunction with the Director and Managers, coordinates the receiving and stocking of all supplies and materials.Coordinates the taking of bi-annual inventoriesReviews bi-annual inventory reports Identifies and justifies inventory discrepancies Oversees monthly interdepartmental billing transactions (including UMMC) for all supplies Ensures the maintenance of records on customer billing and inter-departmental billing Ensure proper handling of returns Interacts with vendor representatives to resolve problems relating to products, invoices, shipping errors, and returns. Investigates and resolves quality-related complaints from customers. Establishes and maintains communications within the department and with other hospital departments (IS&T, Lab, and Nursing). Develops relationships with professional affiliations and others as appropriate. Attends, participates in and/or coordinates various departmental meetings and committees as required by the Director. Attends and participates in various in-service, educational, and management training programs for ongoing professional growth and development.
Job Description Under limited supervision, uses analytical and quantitative methods to enhance and improve supply chain logistics processes, systems and effectiveness by assembling related data, analyzing performance and identifying problems, and designing, testing and implementing value adding solutions. In conjunction with the Director, oversees fiscal-related matters including budget preparation and monitoring, productivity monitoring, FTE tracking and utilization, revenue tracking, and billing integrity. Works with Materials Management director and managers to identify, implement, and track progress of cost-savings opportunities. Identifies and pursues operations improvement opportunities to improve efficiency and effectiveness. Runs PAR optimization reports and reviews with department heads to identify opportunities and develop plans for improvement. Reviews work processes across the Materials Management department and make recommendations for improvement and efficiency. Leads planning and implementation of major departmental programmatic initiatives. Works with UMMS Corporate Contracts department to review vendor contracts and compliance. Works with vendors to ensure service received meets agreed expectations. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Ensure continuous analysis of point of use par levels and non-stock purchases to confirm customer needs are met. Make recommendations for improvement. Audits PAR replenishment activities, analyzes data, and presents recommendations for improvement. Participates in the planning process: Plans, organizes, and promotes department mission, vision, values, and culture. Participates actively in the development and execution of goals within the context of the plan. Define and track metrics to improve efficiency and decrease cost, such as fill rate, turn rate, inventory value and returns. Develop support tools using advanced Excel skills for implementation support, tracking and reporting of performance metrics for supply improvement initiatives. Interpret data concerning utilization trends. Maintain various electronic files, generate data and reports for leadership to support work processes. Oversees department fiscal matters for the Main Distribution Center, Peri-Op Distribution Center, Linen Department, Receiving Department and the Mailroom on both Campuses in conjunction with the Director, develops and manages the departmental operating budget and ensures that the department operates within allocated funds. Prepares and administers the department operating budget in coordination with Finance.Provides support for budget requests, makes recommendations for changes, and participates in the presentation and approval process with UMMC management. B. Prepares monthly variance reports and monitors department performance to budget. Reviews appropriateness of all departmental expenditures. Provides departmental oversight of business practices and procedures. Maintains department reports and statistics for administrative and planning purposes. Ensures financial reconciliation (Inter department Transfers) with other hospital departments whom services are provided. Functions as the primary liaison with accounts payable to ensure accurate and prompt receipt of invoiced items into the hospital's materials management system. Functions as the primary liaison between Finance and the Department on daily activities and issue resolution. Appropriately delegates assignments to Inventory Analyst. Monitors performance and provides feedback. Oversees Procurement ensuring the efficient and effective procurement of supplies and equipment in accordance with state, federal, and local laws and regulations and UMMC policies and procedures.Track and monitor backorders and work with vendors for acceptable substitutions. Coordinates with UMMS Purchasing and Department staff on organizational efforts to optimize purchasing policy and practice including value analysis. In conjunction with the Director and Managers, coordinates the receiving and stocking of all supplies and materials.Coordinates the taking of bi-annual inventoriesReviews bi-annual inventory reports Identifies and justifies inventory discrepancies Oversees monthly interdepartmental billing transactions (including UMMC) for all supplies Ensures the maintenance of records on customer billing and inter-departmental billing Ensure proper handling of returns Interacts with vendor representatives to resolve problems relating to products, invoices, shipping errors, and returns. Investigates and resolves quality-related complaints from customers. Establishes and maintains communications within the department and with other hospital departments (IS&T, Lab, and Nursing). Develops relationships with professional affiliations and others as appropriate. Attends, participates in and/or coordinates various departmental meetings and committees as required by the Director. Attends and participates in various in-service, educational, and management training programs for ongoing professional growth and development.
The Home Depot
Richmond, California
POSITION PURPOSE The Home Depot is able to offer virtual employment of this position in the following states: AL, AK, AZ, AR, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY The Home Depot has an immediate opening for an SAP S4 HANA In House Cash individual contributor position. This position requires significant experience in architecting, designing, developing and supporting SAP solutions leveraging SAP technologies in the Finance domain, specifically in the area of S/4 Finance and In House Cash (IHC). The candidate is expected to be an expert in the SAP Finance domain with strong functional and technical knowledge of SAP consolidation processes in In House Cash and Accounts Payable. Additional experience in one or more SAP technologies such as Accounting Receivable and Banking is preferred. In addition, the candidate should have multiple implementations and operational support experience on SAP S4 HANA. The candidate will be responsible for the following; Design, develop, testing and supporting business solutions leveraging the latest versions of SAP such as S/4HANA 1809 including In House Cash and Central Payments. Collaborate with business partners and key stakeholders in assisting them achieve their strategic and operational goals leveraging SAP technologies while adhering to the overall One Finance Strategic Roadmap. Translates business goals into appropriate solutions while assessing feasibility and optimization of the solution. Participates in the development of cost/benefit analysis. Demonstrating a strong understanding of Financial Processing for posting Payables invoices through payment and confirmation from Banks. Cultivates and demonstrates industry-specific business process knowledge and familiarity with relevant enterprise, business unit, and functional strategies, objectives, and plans. Proactively identify process improvements including clear and concise solution definitions. Develop proof of concepts to demonstrate proposed functional solutions. Develop and maintain working relationships with a diverse group of business, functional and technical teams. Demonstrate excellent communication skills, with the ability to explain complex solutions to lay persons, demonstrate smart design techniques and mentor other team members. MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES 70% - Delivery & Execution: Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions Works with Product Team to ensure user stories that are developer-ready, easy to understand, and testable Writes custom code or scripts to automate infrastructure, monitoring services, and test cases Writes custom code or scripts to do "destructive testing" to ensure adequate resiliency in production Configures commercial off the shelf solutions to align with evolving business needs Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively 20% - Support & Enablement: Fields questions from other product teams or support teams Monitors tools and participates in conversations to encourage collaboration across product teams Provides application support for software running in production Proactively monitors production Service Level Objectives for products Proactively reviews the Performance and Capacity of all aspects of production: code, infrastructure, data, and message processing 10% - Learning: Participates in learning activities around modern software design and development core practices (communities of practice) Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations NATURE AND SCOPE Typically reports to the Software Engineer Manager or Sr. Manager. ENVIRONMENTAL JOB REQUIREMENTS Environment: Located in a comfortable indoor area. Any unpleasant condition Travel: Typically requires overnight travel less than 10% of the time. MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States. Additional Minimum Qualifications: Must be legally permitted to work in the United States Experience in an object oriented programming lan Education Required: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent in a field of study related to the job. Years of Relevant Work Experience: 1 years Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Preferred Qualifications: 5 plus years of experience in IT analyst or consulting position with knowledge and experience relating business requirements to sound functional solutions. 3 plus years of hands-on experience working with SAP In House Cash in business process analysis, systems analysis and design, and technical/functional solutions delivery (configuration and custom development). 5 plus years of experience with SAP FI, AP & AR and Treasury modules a plus. Detailed knowledge of all the major Finance business processes and associated functionality in the Finance domains: Includes Banking Areas, Intercompany relationships, payrun processing, accounts payable invoice postings, treasury bank account reconciliations, etc. Strong understanding of GAAP and applying to general accounting theory in daily processes Experience working with accounting in foreign currency remeasurements and translations, a plus. Proven ability to develop complex SAP solutions. Excellent facilitation skills, including experience planning and participating in SAP blueprint and design sessions. Have been through at least 2 complete implementation cycles. Experience with interacting with third party resources, including offshore teams. Experience utilizing formal testing and agile tools strongly desired (experience with HP ALM testing tools a plus). Proven leadership in governing and providing oversight of internal teams, 3rd party integrators, consultants, and vendors through various initiatives. Strong team building skills, with ability to build quick and effective work rapport with distributed team members. Must be self-motivated in learning new concepts and willing to share knowledge and skills with other team members. Outspoken and passionate about delivering well designed solutions that exceed business objectives and drive business success. Must have excellent leadership and communication skills, with the ability to explain complex solutions and ideas. Experience in consumer retail, a plus. B.S. strongly preferred, M.S. preferred, in IT, Accounting or relevant field. Knowledge, Skills, Abilities and Competencies: Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm Collaborates: Building partnerships and working collaboratively with others to meet shared objectives Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Cultivates Innovation: Creating new and better ways for the organization to be successful Drives Results: Consistently achieving results, even under tough circumstances Global Perspective: Taking a broad view when approaching issues; using a global lens Interpersonal Savvy: Relating openly and comfortably with diverse groups of people Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations Pay Rate: -
POSITION PURPOSE The Home Depot is able to offer virtual employment of this position in the following states: AL, AK, AZ, AR, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY The Home Depot has an immediate opening for an SAP S4 HANA In House Cash individual contributor position. This position requires significant experience in architecting, designing, developing and supporting SAP solutions leveraging SAP technologies in the Finance domain, specifically in the area of S/4 Finance and In House Cash (IHC). The candidate is expected to be an expert in the SAP Finance domain with strong functional and technical knowledge of SAP consolidation processes in In House Cash and Accounts Payable. Additional experience in one or more SAP technologies such as Accounting Receivable and Banking is preferred. In addition, the candidate should have multiple implementations and operational support experience on SAP S4 HANA. The candidate will be responsible for the following; Design, develop, testing and supporting business solutions leveraging the latest versions of SAP such as S/4HANA 1809 including In House Cash and Central Payments. Collaborate with business partners and key stakeholders in assisting them achieve their strategic and operational goals leveraging SAP technologies while adhering to the overall One Finance Strategic Roadmap. Translates business goals into appropriate solutions while assessing feasibility and optimization of the solution. Participates in the development of cost/benefit analysis. Demonstrating a strong understanding of Financial Processing for posting Payables invoices through payment and confirmation from Banks. Cultivates and demonstrates industry-specific business process knowledge and familiarity with relevant enterprise, business unit, and functional strategies, objectives, and plans. Proactively identify process improvements including clear and concise solution definitions. Develop proof of concepts to demonstrate proposed functional solutions. Develop and maintain working relationships with a diverse group of business, functional and technical teams. Demonstrate excellent communication skills, with the ability to explain complex solutions to lay persons, demonstrate smart design techniques and mentor other team members. MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES 70% - Delivery & Execution: Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions Works with Product Team to ensure user stories that are developer-ready, easy to understand, and testable Writes custom code or scripts to automate infrastructure, monitoring services, and test cases Writes custom code or scripts to do "destructive testing" to ensure adequate resiliency in production Configures commercial off the shelf solutions to align with evolving business needs Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively 20% - Support & Enablement: Fields questions from other product teams or support teams Monitors tools and participates in conversations to encourage collaboration across product teams Provides application support for software running in production Proactively monitors production Service Level Objectives for products Proactively reviews the Performance and Capacity of all aspects of production: code, infrastructure, data, and message processing 10% - Learning: Participates in learning activities around modern software design and development core practices (communities of practice) Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations NATURE AND SCOPE Typically reports to the Software Engineer Manager or Sr. Manager. ENVIRONMENTAL JOB REQUIREMENTS Environment: Located in a comfortable indoor area. Any unpleasant condition Travel: Typically requires overnight travel less than 10% of the time. MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States. Additional Minimum Qualifications: Must be legally permitted to work in the United States Experience in an object oriented programming lan Education Required: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent in a field of study related to the job. Years of Relevant Work Experience: 1 years Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Preferred Qualifications: 5 plus years of experience in IT analyst or consulting position with knowledge and experience relating business requirements to sound functional solutions. 3 plus years of hands-on experience working with SAP In House Cash in business process analysis, systems analysis and design, and technical/functional solutions delivery (configuration and custom development). 5 plus years of experience with SAP FI, AP & AR and Treasury modules a plus. Detailed knowledge of all the major Finance business processes and associated functionality in the Finance domains: Includes Banking Areas, Intercompany relationships, payrun processing, accounts payable invoice postings, treasury bank account reconciliations, etc. Strong understanding of GAAP and applying to general accounting theory in daily processes Experience working with accounting in foreign currency remeasurements and translations, a plus. Proven ability to develop complex SAP solutions. Excellent facilitation skills, including experience planning and participating in SAP blueprint and design sessions. Have been through at least 2 complete implementation cycles. Experience with interacting with third party resources, including offshore teams. Experience utilizing formal testing and agile tools strongly desired (experience with HP ALM testing tools a plus). Proven leadership in governing and providing oversight of internal teams, 3rd party integrators, consultants, and vendors through various initiatives. Strong team building skills, with ability to build quick and effective work rapport with distributed team members. Must be self-motivated in learning new concepts and willing to share knowledge and skills with other team members. Outspoken and passionate about delivering well designed solutions that exceed business objectives and drive business success. Must have excellent leadership and communication skills, with the ability to explain complex solutions and ideas. Experience in consumer retail, a plus. B.S. strongly preferred, M.S. preferred, in IT, Accounting or relevant field. Knowledge, Skills, Abilities and Competencies: Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm Collaborates: Building partnerships and working collaboratively with others to meet shared objectives Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Cultivates Innovation: Creating new and better ways for the organization to be successful Drives Results: Consistently achieving results, even under tough circumstances Global Perspective: Taking a broad view when approaching issues; using a global lens Interpersonal Savvy: Relating openly and comfortably with diverse groups of people Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations Pay Rate: -
Gravity IT Resources
Job Title : Dynamics 365 Finance Payroll Analyst Location : Remote Job-Type : Direct Hire Referral Fee : $1,900 Employment Eligibility : Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or "corp to corp" agreements). Position Overview: Gravity is looking for a Dynamics 365 Payroll Analyst to support our client's customer base with product-related issues for their Finance, HR, and Payroll product which is built on Microsoft Dynamics Finance application. This role involves working closely with other analysts and departments in order to provide effective and high-quality technical support services. The successful candidate will have proven experience with Microsoft Dynamics 365 within payroll, finance and operations, and troubleshooting experience with a ticketing system. Our client is a leading provider of cloud-based SIS, CRM and ERP solutions and services that transform higher education institutions and provides enterprise software solutions and services.The company offers student information systems, e-learning, web portal, accounting, analysis, recruiting, retention, advising, and alumni relations. Duties & Responsibilities: Account ownership and customer-centric mindset for all designated/assigned customers Follows established guidelines, department SOP, and industry best practices to resolve customer issues Provides problem resolution for end-users, including research on various data and reporting issues, and collaborates to gain input on potential solutions Recommends functional configurations and proposes business solutions where appropriate Evaluates upcoming releases and recommends installation of beneficial upgrades Effectively and professionally communicates updates to the customer by providing prompt and consistent follow-up on all unresolved issues and recording all actions in the approved help desk system Builds and maintains knowledge of the database structure, configuration files, integrations and business flows to assist with issue investigation and resolution Escalates issues to management as appropriate Follows established guidelines and industry best practices to resolve customer issues Assists with the creation of Client Services documentation, including Knowledge Base articles Builds and maintains knowledge of the configurations, integrations, and business flows to assist with issue investigation and resolution Serves as a coach and mentor to designated Client Services team members Achieves and exceeds established department and company KPIs and goals Required Experience & Skills: 2+ years of experience in financial consulting or a business analyst role relating to the Microsoft Dynamics 365 application 2+ years of customer service experience preferred 2+ years of Higher Education industry experience preferred Module experience preference in order: Payroll (or Payroll Management system experience) Accounts Payable General Ledger Cash and Bank Fixed Assets Procurement Bachelor's degree or equivalent work experience (Accounting, Finance, or MIS related field) Successful completion of current Microsoft certification exams (MB-300/MB-310) Must demonstrate an understanding of basic accounting fundamentals (i.e. balancing ledger cards, releasing to ledgers, payment plans, account reconciliations) to help users reconcile reports and identify discrepancies in reporting practices Solid analytical and troubleshooting skills Solid understanding of data structures and the ability to identify recurring patterns Ability to work with moderate supervision on escalated issues and can prioritize, investigate and resolve them with minimal guidance from others Experience working with customers and maintaining good customer relationships Ability to quickly establish rapport, gain and maintain credibility with diverse audiences Must have solid verbal and written communication skills and can communicate at all levels of the company Communicate complex technical issues to both technical and non-technical users in a professional and understandable manner Proficient in Microsoft Office Suite Experience with MS SQL preferred Experience with MS SSRS and Power BI preferred - provided by Dice
Job Title : Dynamics 365 Finance Payroll Analyst Location : Remote Job-Type : Direct Hire Referral Fee : $1,900 Employment Eligibility : Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or "corp to corp" agreements). Position Overview: Gravity is looking for a Dynamics 365 Payroll Analyst to support our client's customer base with product-related issues for their Finance, HR, and Payroll product which is built on Microsoft Dynamics Finance application. This role involves working closely with other analysts and departments in order to provide effective and high-quality technical support services. The successful candidate will have proven experience with Microsoft Dynamics 365 within payroll, finance and operations, and troubleshooting experience with a ticketing system. Our client is a leading provider of cloud-based SIS, CRM and ERP solutions and services that transform higher education institutions and provides enterprise software solutions and services.The company offers student information systems, e-learning, web portal, accounting, analysis, recruiting, retention, advising, and alumni relations. Duties & Responsibilities: Account ownership and customer-centric mindset for all designated/assigned customers Follows established guidelines, department SOP, and industry best practices to resolve customer issues Provides problem resolution for end-users, including research on various data and reporting issues, and collaborates to gain input on potential solutions Recommends functional configurations and proposes business solutions where appropriate Evaluates upcoming releases and recommends installation of beneficial upgrades Effectively and professionally communicates updates to the customer by providing prompt and consistent follow-up on all unresolved issues and recording all actions in the approved help desk system Builds and maintains knowledge of the database structure, configuration files, integrations and business flows to assist with issue investigation and resolution Escalates issues to management as appropriate Follows established guidelines and industry best practices to resolve customer issues Assists with the creation of Client Services documentation, including Knowledge Base articles Builds and maintains knowledge of the configurations, integrations, and business flows to assist with issue investigation and resolution Serves as a coach and mentor to designated Client Services team members Achieves and exceeds established department and company KPIs and goals Required Experience & Skills: 2+ years of experience in financial consulting or a business analyst role relating to the Microsoft Dynamics 365 application 2+ years of customer service experience preferred 2+ years of Higher Education industry experience preferred Module experience preference in order: Payroll (or Payroll Management system experience) Accounts Payable General Ledger Cash and Bank Fixed Assets Procurement Bachelor's degree or equivalent work experience (Accounting, Finance, or MIS related field) Successful completion of current Microsoft certification exams (MB-300/MB-310) Must demonstrate an understanding of basic accounting fundamentals (i.e. balancing ledger cards, releasing to ledgers, payment plans, account reconciliations) to help users reconcile reports and identify discrepancies in reporting practices Solid analytical and troubleshooting skills Solid understanding of data structures and the ability to identify recurring patterns Ability to work with moderate supervision on escalated issues and can prioritize, investigate and resolve them with minimal guidance from others Experience working with customers and maintaining good customer relationships Ability to quickly establish rapport, gain and maintain credibility with diverse audiences Must have solid verbal and written communication skills and can communicate at all levels of the company Communicate complex technical issues to both technical and non-technical users in a professional and understandable manner Proficient in Microsoft Office Suite Experience with MS SQL preferred Experience with MS SSRS and Power BI preferred - provided by Dice