Job Description: The Enterprise Infrastructure and Operations (EI&O) Operations CoE is seeking a highly skilled and innovative Director with a strong background in IT Service Management to drive transformation. In this role, you will be influential on the team responsible for improving our Incident, Problem and Change Management teams' understanding of critical processes and dependencies, and our vendors' response to production impacting outages. Your expertise will be crucial in aligning our critical support teams and partners with our ITSM processes. This role requires a strategic mentality, exceptional process management skills, and the ability to drive continuous improvements across a diverse technological landscape. The Expertise You Have and The Skills You Bring Expertise in ITSM Processes, including Incident and Problem Management. Demonstrated ability to lead within a team environment and across the organization. Proven experience streamlining and optimizing existing processes. Work with SMEs to develop playbooks and knowledge articles on new processes and technologies. Review existing processes and documentation to identify inefficiencies and implement improvements. Take ownership of process and playbooks you create or revise and drive the Major Incident Management team and others to adopt and adhere to these processes. Create and administer training materials to educate support teams on emerging capabilities and changing processes. Collaborate with subject matter experts to develop and deliver topical training across a variety of technological subjects. Collaborate with Enterprise Vendor Managers to align vendor SLAs with incident management processes and improve response times. Engage with vendors to elevate response efficiency during incidents and develop strategies to effectively persuade vendors to improve their engagement models. Define support team and vendor performance metrics and analyze results to develop actionable insights to drive continuous improvement. Conduct thorough research to stay updated with industry trends and standard processes in vendor management. Strong negotiation, communication, and leadership skills to effectively collaborate with internal teams and vendors. Experience with vendor management processes and standard methods. Ability to effectively collaborate with subject matter experts such as architects, engineers, developers, project managers, and scrum masters. A solid understanding of technical concepts and the ability to translate them into information consumable by various audiences. Proactive mentality with the ability to prioritize and manage multiple projects in a fast-paced environment. Strong collaboration skills with the ability to motivate and inspire a team to achieve high-quality results. Certifications: Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as General, General, and General and others in the General to apply.
03/28/2024
Full time
Job Description: The Enterprise Infrastructure and Operations (EI&O) Operations CoE is seeking a highly skilled and innovative Director with a strong background in IT Service Management to drive transformation. In this role, you will be influential on the team responsible for improving our Incident, Problem and Change Management teams' understanding of critical processes and dependencies, and our vendors' response to production impacting outages. Your expertise will be crucial in aligning our critical support teams and partners with our ITSM processes. This role requires a strategic mentality, exceptional process management skills, and the ability to drive continuous improvements across a diverse technological landscape. The Expertise You Have and The Skills You Bring Expertise in ITSM Processes, including Incident and Problem Management. Demonstrated ability to lead within a team environment and across the organization. Proven experience streamlining and optimizing existing processes. Work with SMEs to develop playbooks and knowledge articles on new processes and technologies. Review existing processes and documentation to identify inefficiencies and implement improvements. Take ownership of process and playbooks you create or revise and drive the Major Incident Management team and others to adopt and adhere to these processes. Create and administer training materials to educate support teams on emerging capabilities and changing processes. Collaborate with subject matter experts to develop and deliver topical training across a variety of technological subjects. Collaborate with Enterprise Vendor Managers to align vendor SLAs with incident management processes and improve response times. Engage with vendors to elevate response efficiency during incidents and develop strategies to effectively persuade vendors to improve their engagement models. Define support team and vendor performance metrics and analyze results to develop actionable insights to drive continuous improvement. Conduct thorough research to stay updated with industry trends and standard processes in vendor management. Strong negotiation, communication, and leadership skills to effectively collaborate with internal teams and vendors. Experience with vendor management processes and standard methods. Ability to effectively collaborate with subject matter experts such as architects, engineers, developers, project managers, and scrum masters. A solid understanding of technical concepts and the ability to translate them into information consumable by various audiences. Proactive mentality with the ability to prioritize and manage multiple projects in a fast-paced environment. Strong collaboration skills with the ability to motivate and inspire a team to achieve high-quality results. Certifications: Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as General, General, and General and others in the General to apply.
Overview The Director of Finance will work closely with the General Manager and Hotel Leaders to oversee the successful execution of all finance responsibilities relating to accounting, resulting in high levels of guest satisfaction, fiscal responsibility, and associate development. This highly motivated individual will direct the accounting and control functions at the hotel, while ensuring timely reporting of operating results and maintaining the integrity of the management information system. Prepare the financial statements within the time frames supplied in the corporate closing schedule and according to the Resort Policies and Procedures, • Analyze and interpret financial results to assist and advise the General Manager and the Corporate Team. • Maintain balance sheet analysis monthly with full supporting detail. • Prepare accurate cash flow statements and projections monthly and upon request. • Maximize working capital and cash flow statements and projections monthly and upon request. • Prepare timely and accurate sales, use and occupancy tax returns, and any other external reports or returns as deemed necessary. • Ensure successful treasury cash management as outlined in the policies and procedures manual. • Prepare bi-weekly payroll and submit for processing. • Oversees the H-2B prevailing wage for payroll and the leasing of associate/seasonal housing. • Maintain effective system and control procedures as set forth in the policies and procedures SOPs. • Effective project management skills, including ability to serve as project lead. Ensure integrity and efficiency of computerized data processing functions across all disciplines. • Ensure that all financial reports, budgets, forecasts, and other information required by are accurately compiled and submitted within the specified time limits, identifying variances, and making recommendations for improvements as appropriate. • Review forecasts and budgets prepared by the hotel management team to ensure that owners, the General Manager, and the Corporate Team are provided with guidelines of performance that are both reasonable and achievable. • Preparation of daily, weekly, and monthly labor reports to provide guidance to discipline heads on productivity; establish and monitor staffing guidelines for all operational areas. • Ensure all legal, treasury, and tax documentation is properly maintained and secured. All statuary and fiscal reporting requirements are satisfied, including any governmental requirements for permits and licenses. • Ensure adequate insurance coverage is maintained to protect the hotel's assets with particular regard to the requirements contained in the hotel's management contract. • Ensure adequate controls are installed and maintained to protect the hotel's assets against loss or misappropriation. • Successfully lead and perform an advisory or interpretive role and recommend controls related to the ethical environment. • Continuously monitor economic, social, and governmental trends and policies to ensure the General Manager and the Corporate Team are kept fully apprised of any implications that may affect the performance of the hotel in meeting its financial objectives. • Ensure that any contractual agreement is fully reviewed, appropriately executed, and tracked as required. • Perform as the lead contact for internal audit, external audit, and any other financial-based audit. • Maintain all fixed asset accounting and execute and track all capital expenditure projects. • Responsible for interviewing, hiring, evaluating performance, rewarding, and progressive discipline for finance team members. • Attending company-required meetings and trainings. • Ability to successfully interact with the General Manager and the Executive Committee, provide confidence in the financial data, and prepare reports as required. • Conducts monthly P & L and capital review. • Perform additional duties as assigned. Responsibilities • Qualified candidates must have a minimum of a BA in Business Administration with a concentration in Accounting/Finance. • Three to Five years' experience as a hotel/resort Finance Director • Full general ledger experience and month end closing experience is preferred. • Ability to communicate effectively. • Ability to work under pressure with maximum accuracy and attention to details. • Exceptional organizational and analytical skills. • Ability to meet deadlines. • Able to work flexible schedules to meet business needs in a hotel environment. • Proficient in Hotel and Accounting software. PIa7aef-1082
03/28/2024
Full time
Overview The Director of Finance will work closely with the General Manager and Hotel Leaders to oversee the successful execution of all finance responsibilities relating to accounting, resulting in high levels of guest satisfaction, fiscal responsibility, and associate development. This highly motivated individual will direct the accounting and control functions at the hotel, while ensuring timely reporting of operating results and maintaining the integrity of the management information system. Prepare the financial statements within the time frames supplied in the corporate closing schedule and according to the Resort Policies and Procedures, • Analyze and interpret financial results to assist and advise the General Manager and the Corporate Team. • Maintain balance sheet analysis monthly with full supporting detail. • Prepare accurate cash flow statements and projections monthly and upon request. • Maximize working capital and cash flow statements and projections monthly and upon request. • Prepare timely and accurate sales, use and occupancy tax returns, and any other external reports or returns as deemed necessary. • Ensure successful treasury cash management as outlined in the policies and procedures manual. • Prepare bi-weekly payroll and submit for processing. • Oversees the H-2B prevailing wage for payroll and the leasing of associate/seasonal housing. • Maintain effective system and control procedures as set forth in the policies and procedures SOPs. • Effective project management skills, including ability to serve as project lead. Ensure integrity and efficiency of computerized data processing functions across all disciplines. • Ensure that all financial reports, budgets, forecasts, and other information required by are accurately compiled and submitted within the specified time limits, identifying variances, and making recommendations for improvements as appropriate. • Review forecasts and budgets prepared by the hotel management team to ensure that owners, the General Manager, and the Corporate Team are provided with guidelines of performance that are both reasonable and achievable. • Preparation of daily, weekly, and monthly labor reports to provide guidance to discipline heads on productivity; establish and monitor staffing guidelines for all operational areas. • Ensure all legal, treasury, and tax documentation is properly maintained and secured. All statuary and fiscal reporting requirements are satisfied, including any governmental requirements for permits and licenses. • Ensure adequate insurance coverage is maintained to protect the hotel's assets with particular regard to the requirements contained in the hotel's management contract. • Ensure adequate controls are installed and maintained to protect the hotel's assets against loss or misappropriation. • Successfully lead and perform an advisory or interpretive role and recommend controls related to the ethical environment. • Continuously monitor economic, social, and governmental trends and policies to ensure the General Manager and the Corporate Team are kept fully apprised of any implications that may affect the performance of the hotel in meeting its financial objectives. • Ensure that any contractual agreement is fully reviewed, appropriately executed, and tracked as required. • Perform as the lead contact for internal audit, external audit, and any other financial-based audit. • Maintain all fixed asset accounting and execute and track all capital expenditure projects. • Responsible for interviewing, hiring, evaluating performance, rewarding, and progressive discipline for finance team members. • Attending company-required meetings and trainings. • Ability to successfully interact with the General Manager and the Executive Committee, provide confidence in the financial data, and prepare reports as required. • Conducts monthly P & L and capital review. • Perform additional duties as assigned. Responsibilities • Qualified candidates must have a minimum of a BA in Business Administration with a concentration in Accounting/Finance. • Three to Five years' experience as a hotel/resort Finance Director • Full general ledger experience and month end closing experience is preferred. • Ability to communicate effectively. • Ability to work under pressure with maximum accuracy and attention to details. • Exceptional organizational and analytical skills. • Ability to meet deadlines. • Able to work flexible schedules to meet business needs in a hotel environment. • Proficient in Hotel and Accounting software. PIa7aef-1082
The Director of Outbound Transportation will provide expertise to develop and implement strategic solutions to service True Value Retail Partners out of our distribution centers in a manner that provides the best overall cost and service combination. They will own the business relationships with our dedicated fleet commercial transportation carrier(s) and other third-party providers that support our last mile and over the road shipping to True Value Retailers. Directs and manages a team of Transportation Managers responsible for driving improvement in our routing, back haul, and customer experience. Acts as liaison between our last mile carrier(s) and our growth/sales team and retailers. Ownership of our outbound P&L including monthly reporting and review of results. Responsible for ensuring regulatory compliance where applicable. Responsibilities: (May perform other duties and responsibilities, as assigned). Manages a variety of Transportation Managers with direct accountability for the service level to our customers and managing annual transportation spend. Directs accountability for making cost/service tradeoffs. Developing backhaul strategies in partnership with the inbound transportation team and sourcing 3rd party backhaul opportunities. Cost & Productivity Improvement: Oversees regular reviews and re-optimizations of our DC outbound network continuously looking for opportunities to reduce our mileage and spend while maintaining or improving our customer service level. Financials & Performance Reporting: Directs the development of outbound transportation budgets. Develops and publishes monthly, annual, and ad hoc reports comparing actual versus budgeted performance, explain variances, and forecast future activity. Provides customer service reporting on key quality/service metrics such as on time delivery, customer satisfaction and cost per delivery. Manages equipment maintenance and a replacement strategy for owned equipment (trailers, spotters, etc.). Directs the recruiting and development of Head Quarter Transportation team staffing resources to ensure associates are well-prepared, trained, equipped, and motivated to support company service, efficiency, and safety objectives. Education & Experience: • Bachelor's Degree, Master's Degree preferred or equivalent work experience. • 10+ years of experience, preferably in Finance, Logistics, Retail, Supply Chain, Transportation, or Wholesale. • Intermediate knowledge of MS Office (Word, Excel, and PowerPoint). • Proficient knowledge of industry Transportation and/or Logistics optimization tools and systems. Licenses & Certifications: N/A Physical Requirements • Balancing, Climbing, Crouching, Hearing, Kneeling, Lifting, Pulling, Pushing, Reaching, Repetitive Motion, Seeing, Sitting, Standing, Stooping, Talking, Typing, Visual Acuity, Walking Work Environment: The position is typically working within the climate-controlled areas of the general offices. However, the position, on occasion will be required to visit area where air conditioning is unavailable and may be exposed to chemicals that are routinely present in the Company's coatings manufacturing and warehouse facilities. The position routinely requires extended hours, nights, weekends, and holidays. Travel: Travel may vary in length and duration.
03/28/2024
Full time
The Director of Outbound Transportation will provide expertise to develop and implement strategic solutions to service True Value Retail Partners out of our distribution centers in a manner that provides the best overall cost and service combination. They will own the business relationships with our dedicated fleet commercial transportation carrier(s) and other third-party providers that support our last mile and over the road shipping to True Value Retailers. Directs and manages a team of Transportation Managers responsible for driving improvement in our routing, back haul, and customer experience. Acts as liaison between our last mile carrier(s) and our growth/sales team and retailers. Ownership of our outbound P&L including monthly reporting and review of results. Responsible for ensuring regulatory compliance where applicable. Responsibilities: (May perform other duties and responsibilities, as assigned). Manages a variety of Transportation Managers with direct accountability for the service level to our customers and managing annual transportation spend. Directs accountability for making cost/service tradeoffs. Developing backhaul strategies in partnership with the inbound transportation team and sourcing 3rd party backhaul opportunities. Cost & Productivity Improvement: Oversees regular reviews and re-optimizations of our DC outbound network continuously looking for opportunities to reduce our mileage and spend while maintaining or improving our customer service level. Financials & Performance Reporting: Directs the development of outbound transportation budgets. Develops and publishes monthly, annual, and ad hoc reports comparing actual versus budgeted performance, explain variances, and forecast future activity. Provides customer service reporting on key quality/service metrics such as on time delivery, customer satisfaction and cost per delivery. Manages equipment maintenance and a replacement strategy for owned equipment (trailers, spotters, etc.). Directs the recruiting and development of Head Quarter Transportation team staffing resources to ensure associates are well-prepared, trained, equipped, and motivated to support company service, efficiency, and safety objectives. Education & Experience: • Bachelor's Degree, Master's Degree preferred or equivalent work experience. • 10+ years of experience, preferably in Finance, Logistics, Retail, Supply Chain, Transportation, or Wholesale. • Intermediate knowledge of MS Office (Word, Excel, and PowerPoint). • Proficient knowledge of industry Transportation and/or Logistics optimization tools and systems. Licenses & Certifications: N/A Physical Requirements • Balancing, Climbing, Crouching, Hearing, Kneeling, Lifting, Pulling, Pushing, Reaching, Repetitive Motion, Seeing, Sitting, Standing, Stooping, Talking, Typing, Visual Acuity, Walking Work Environment: The position is typically working within the climate-controlled areas of the general offices. However, the position, on occasion will be required to visit area where air conditioning is unavailable and may be exposed to chemicals that are routinely present in the Company's coatings manufacturing and warehouse facilities. The position routinely requires extended hours, nights, weekends, and holidays. Travel: Travel may vary in length and duration.
Job Description The position A Place for Mom is seeking a motivated and energetic Director of Site Reliability Engineering/DevOps with a strong sense of ownership and technical ability. A Place for Mom has a 100% "cloud" based infrastructure and is seeking a tech leader with strong experience in Infrastructure as Code, automation, CI/CD, Containers, AWS, and DevOps best practices to lead our DevOps/Site Reliability Engineering team! Excellent communication skills are desired, as the TechOps team has developed a strong and close working relationship with both development owners and product owners to define clear expectations of objectives and fast, robust, and future proof results. The ideal candidate has a very strong sense of ownership and passion for learning. This position will report directly to the Vice President of Technology - Operations & CyberSecurity, who will rely on the Director - DevOps & SRE to build, lead, manage and consistently track and report on the DevOps/SRE progress for key stakeholders. This role will require travel into our NYC office around one per month. Job responsibilities This DevOps/SRE Engineering leader will be responsible for managing the cloud infrastructure and the underlying ecosystem of services and all associated components Including owning and driving the Major Incident Management process Mentor and guide the professional and technical development of engineers on your team and build a culture of accountability while setting the strategic direction Work collaboratively with development teams within and across Agile development processes to design, develop, test, implement, and support technical solutions across a full-stack of development tools and technologies Lead the availability, resilience, and scalability of your solutions Bring a passion to stay on top of tech trends, experiment with and learn new technologies, participate in internal & external technology communities, and mentor other members of the engineering community Drive the automation of deployment, configuration management, and monitoring processes to improve efficiency and reduce manual intervention Review and streamline the APFM DevOps process, tools and platforms Evaluate and select third-party tools and services that align with the organization's needs and goals Develop and maintain disaster recovery plans to ensure business continuity in the event of outages or disasters Experience with Site Reliability Engineering principles, including setting and managing Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgeting Partnering with the Security Team to ensure that HIPAA, NIST and CIS controls are implemented and maintained within all environments Experience managing a geographically dispersed team Perform additional tasks as assigned.
03/28/2024
Full time
Job Description The position A Place for Mom is seeking a motivated and energetic Director of Site Reliability Engineering/DevOps with a strong sense of ownership and technical ability. A Place for Mom has a 100% "cloud" based infrastructure and is seeking a tech leader with strong experience in Infrastructure as Code, automation, CI/CD, Containers, AWS, and DevOps best practices to lead our DevOps/Site Reliability Engineering team! Excellent communication skills are desired, as the TechOps team has developed a strong and close working relationship with both development owners and product owners to define clear expectations of objectives and fast, robust, and future proof results. The ideal candidate has a very strong sense of ownership and passion for learning. This position will report directly to the Vice President of Technology - Operations & CyberSecurity, who will rely on the Director - DevOps & SRE to build, lead, manage and consistently track and report on the DevOps/SRE progress for key stakeholders. This role will require travel into our NYC office around one per month. Job responsibilities This DevOps/SRE Engineering leader will be responsible for managing the cloud infrastructure and the underlying ecosystem of services and all associated components Including owning and driving the Major Incident Management process Mentor and guide the professional and technical development of engineers on your team and build a culture of accountability while setting the strategic direction Work collaboratively with development teams within and across Agile development processes to design, develop, test, implement, and support technical solutions across a full-stack of development tools and technologies Lead the availability, resilience, and scalability of your solutions Bring a passion to stay on top of tech trends, experiment with and learn new technologies, participate in internal & external technology communities, and mentor other members of the engineering community Drive the automation of deployment, configuration management, and monitoring processes to improve efficiency and reduce manual intervention Review and streamline the APFM DevOps process, tools and platforms Evaluate and select third-party tools and services that align with the organization's needs and goals Develop and maintain disaster recovery plans to ensure business continuity in the event of outages or disasters Experience with Site Reliability Engineering principles, including setting and managing Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgeting Partnering with the Security Team to ensure that HIPAA, NIST and CIS controls are implemented and maintained within all environments Experience managing a geographically dispersed team Perform additional tasks as assigned.
Job Description The Sr. Manager, Global Sales Compensation Business Systems Lead role is a unique opportunity that calls for a skilled, hands-on, analytical leader who will lead all activities related to incentive system: vendor management, system development, operations, reporting, and support. This role is part entrepreneur, part product manager, and part operational expert. This is a mid-level position, and as such, the candidate must possess strong knowledge of sales compensation. In addition, the candidate must have strong interpersonal and collaboration skills to partner effectively with numerous stakeholders across business units, commercial operations peers, and sales and executive leadership at all levels of the organization. This role reports to the Director, Global Sales Compensation and will be an individual contributor, as well as, lead system analysts with future growth potential in line with delivered value. Responsibilities This role is the designated owner of Visa's sales compensation software platform, including the day-to-day operational and financial management of vendors Establish, monitor, and drive adherence to rigorous systems change management processes based on software development lifecycle best practices Lead the development and documentation of system requirements for end-to-end sales compensation platform capabilities, including upstream data specifications, plan calculations, system workflows, reporting, and data extracts. Maintain and update requirements as they evolve and manage change management demands and priorities against available resources Develop and promote best practice documents for key cross-functional stakeholder groups, while maintaining an internal repository for shared enablement resources Support the project prioritization, planning, and management related to Visa's Sales Compensation Platform development and delivery to support sales effectiveness & efficiencies in reaching our growth targets Serve as a player coach by training a parallel team of operations analysts on diagnostic and operational activities associated with field support and the regular data load, calculation, and reporting cycle Provide end-to-end support for the incentive compensation solutions, including troubleshooting, root cause analysis, issue resolution, and user training Develop governance processes and procedures, and serve as the primary point of contact for internal audit, IT, and other stakeholders across Visa Design and implement process improvements based on deep analysis of throughput, quality, and resource usage across the operations and system teams Support the leadership team in various ad hoc projects to leverage available technology tools to automate and improve efficiency, transparency, and accuracy of business processes Allocate resources, assign tasks, and monitor the progress of the team, ensuring the timely and successful delivery of the incentive compensation projects and initiatives Manage, mentor, and develop a team of system analyst and/or business systems analysts, providing guidance, support, and feedback to ensure their professional growth and success This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.
03/28/2024
Full time
Job Description The Sr. Manager, Global Sales Compensation Business Systems Lead role is a unique opportunity that calls for a skilled, hands-on, analytical leader who will lead all activities related to incentive system: vendor management, system development, operations, reporting, and support. This role is part entrepreneur, part product manager, and part operational expert. This is a mid-level position, and as such, the candidate must possess strong knowledge of sales compensation. In addition, the candidate must have strong interpersonal and collaboration skills to partner effectively with numerous stakeholders across business units, commercial operations peers, and sales and executive leadership at all levels of the organization. This role reports to the Director, Global Sales Compensation and will be an individual contributor, as well as, lead system analysts with future growth potential in line with delivered value. Responsibilities This role is the designated owner of Visa's sales compensation software platform, including the day-to-day operational and financial management of vendors Establish, monitor, and drive adherence to rigorous systems change management processes based on software development lifecycle best practices Lead the development and documentation of system requirements for end-to-end sales compensation platform capabilities, including upstream data specifications, plan calculations, system workflows, reporting, and data extracts. Maintain and update requirements as they evolve and manage change management demands and priorities against available resources Develop and promote best practice documents for key cross-functional stakeholder groups, while maintaining an internal repository for shared enablement resources Support the project prioritization, planning, and management related to Visa's Sales Compensation Platform development and delivery to support sales effectiveness & efficiencies in reaching our growth targets Serve as a player coach by training a parallel team of operations analysts on diagnostic and operational activities associated with field support and the regular data load, calculation, and reporting cycle Provide end-to-end support for the incentive compensation solutions, including troubleshooting, root cause analysis, issue resolution, and user training Develop governance processes and procedures, and serve as the primary point of contact for internal audit, IT, and other stakeholders across Visa Design and implement process improvements based on deep analysis of throughput, quality, and resource usage across the operations and system teams Support the leadership team in various ad hoc projects to leverage available technology tools to automate and improve efficiency, transparency, and accuracy of business processes Allocate resources, assign tasks, and monitor the progress of the team, ensuring the timely and successful delivery of the incentive compensation projects and initiatives Manage, mentor, and develop a team of system analyst and/or business systems analysts, providing guidance, support, and feedback to ensure their professional growth and success This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.
Job Description The Sr. Manager, Global Sales Compensation Business Systems Lead role is a unique opportunity that calls for a skilled, hands-on, analytical leader who will lead all activities related to incentive system: vendor management, system development, operations, reporting, and support. This role is part entrepreneur, part product manager, and part operational expert. This is a mid-level position, and as such, the candidate must possess strong knowledge of sales compensation. In addition, the candidate must have strong interpersonal and collaboration skills to partner effectively with numerous stakeholders across business units, commercial operations peers, and sales and executive leadership at all levels of the organization. This role reports to the Director, Global Sales Compensation and will be an individual contributor, as well as, lead system analysts with future growth potential in line with delivered value. Responsibilities This role is the designated owner of Visa's sales compensation software platform, including the day-to-day operational and financial management of vendors Establish, monitor, and drive adherence to rigorous systems change management processes based on software development lifecycle best practices Lead the development and documentation of system requirements for end-to-end sales compensation platform capabilities, including upstream data specifications, plan calculations, system workflows, reporting, and data extracts. Maintain and update requirements as they evolve and manage change management demands and priorities against available resources Develop and promote best practice documents for key cross-functional stakeholder groups, while maintaining an internal repository for shared enablement resources Support the project prioritization, planning, and management related to Visa's Sales Compensation Platform development and delivery to support sales effectiveness & efficiencies in reaching our growth targets Serve as a player coach by training a parallel team of operations analysts on diagnostic and operational activities associated with field support and the regular data load, calculation, and reporting cycle Provide end-to-end support for the incentive compensation solutions, including troubleshooting, root cause analysis, issue resolution, and user training Develop governance processes and procedures, and serve as the primary point of contact for internal audit, IT, and other stakeholders across Visa Design and implement process improvements based on deep analysis of throughput, quality, and resource usage across the operations and system teams Support the leadership team in various ad hoc projects to leverage available technology tools to automate and improve efficiency, transparency, and accuracy of business processes Allocate resources, assign tasks, and monitor the progress of the team, ensuring the timely and successful delivery of the incentive compensation projects and initiatives Manage, mentor, and develop a team of system analyst and/or business systems analysts, providing guidance, support, and feedback to ensure their professional growth and success This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.
03/28/2024
Full time
Job Description The Sr. Manager, Global Sales Compensation Business Systems Lead role is a unique opportunity that calls for a skilled, hands-on, analytical leader who will lead all activities related to incentive system: vendor management, system development, operations, reporting, and support. This role is part entrepreneur, part product manager, and part operational expert. This is a mid-level position, and as such, the candidate must possess strong knowledge of sales compensation. In addition, the candidate must have strong interpersonal and collaboration skills to partner effectively with numerous stakeholders across business units, commercial operations peers, and sales and executive leadership at all levels of the organization. This role reports to the Director, Global Sales Compensation and will be an individual contributor, as well as, lead system analysts with future growth potential in line with delivered value. Responsibilities This role is the designated owner of Visa's sales compensation software platform, including the day-to-day operational and financial management of vendors Establish, monitor, and drive adherence to rigorous systems change management processes based on software development lifecycle best practices Lead the development and documentation of system requirements for end-to-end sales compensation platform capabilities, including upstream data specifications, plan calculations, system workflows, reporting, and data extracts. Maintain and update requirements as they evolve and manage change management demands and priorities against available resources Develop and promote best practice documents for key cross-functional stakeholder groups, while maintaining an internal repository for shared enablement resources Support the project prioritization, planning, and management related to Visa's Sales Compensation Platform development and delivery to support sales effectiveness & efficiencies in reaching our growth targets Serve as a player coach by training a parallel team of operations analysts on diagnostic and operational activities associated with field support and the regular data load, calculation, and reporting cycle Provide end-to-end support for the incentive compensation solutions, including troubleshooting, root cause analysis, issue resolution, and user training Develop governance processes and procedures, and serve as the primary point of contact for internal audit, IT, and other stakeholders across Visa Design and implement process improvements based on deep analysis of throughput, quality, and resource usage across the operations and system teams Support the leadership team in various ad hoc projects to leverage available technology tools to automate and improve efficiency, transparency, and accuracy of business processes Allocate resources, assign tasks, and monitor the progress of the team, ensuring the timely and successful delivery of the incentive compensation projects and initiatives Manage, mentor, and develop a team of system analyst and/or business systems analysts, providing guidance, support, and feedback to ensure their professional growth and success This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.
Middle River Aerostructure Systems
Baltimore, Maryland
Position Title: Capture Manager Location: Baltimore, MD, US, 21220 Date: Thu, 28 Mar :05:06 CST Company Name: STENAHCM20 Description: About Us: Middle River Aerostructure Systems is a world-leading manufacturer of thrust reversers (the braking system on a jet engine), engine nacelle components and specialized aerostructures. It supplies and supports these products for engine makers, airplane manufacturers and aircraft operators. Located on Maryland's Chesapeake Bay near Baltimore, MRAS has a 1.7-million sq. ft. facility situated on 180 acres - where the company and its predecessors have designed, built and equipped civil and military aircraft for over 90 years. In 2019, MRAS was acquired by ST Engineering North America, the U.S. affiliate of Singapore-based ST Engineering - becoming a part of its global network of aerospace facilities and offices. With the ownership change, the company was renamed Middle River Aerostructure Systems. Role Summary/Purpose: The Capture Manager is responsible and accountable for the strategy, leadership and execution of capture-related activities across aerospace and defense. Duties include strategic capture campaign identification, management and execution in line with Business Development and Annual Operating Plan roadmap, goals, milestones and strategy. Leads business development capture activities and teams to secure new contracts. Develops the capture strategy including business solutions for pursuit of opportunities; identifies potential customers, competitive assessments, teaming suppliers, and prices-to-win; participates in bid and proposal activities and maintains on-going interaction with marketing and government relations entities. Responsibilities include: cost, schedule, and performance of a specific capture activity within all assigned capture and proposal activities. Work is reviewed for adequacy in meeting business development and capture pipeline objectives. Ensures that all capture and proposal teams adhere to sound capture management and processes in accordance with company policies and quality standards. Coordinates capture and proposal activities across functional teams. The Capture Manager reports to the Director of Business Development. Essential Responsibilities Act as primary customer contact for proposal activities. Collect relevant business and market intelligence pertinent to the assigned capture project. Lead customer and competitive assessments, discriminators and key win themes, price-to-win and overall win strategy. Lead a cross-functional team through a gated capture process to agreed budget and schedule commitments. Secure support from internal and corporate stakeholders. Lead proposal efforts and reviews including company responses to requests for information (RFI) and requests for proposal (RFP). Ensure effective integration of discriminators and win strategy into proposal responses. Develop and communicate innovative and compelling solutions that are easily understood by both technical and non-technical audiences. Identify and manage assigned project risks and opportunities. Conduct after-action reviews to document lessons learned and improve capture management and related business development processes. Support Business Development team in building mutually beneficial relationships with Partners and Customers. Basic Requirements Bachelor's degree in a STEM (Science, Technology, Engineering, Math) or Business Management discipline with 5 years of experience with Business Development or Capture Management execution and management. This includes leading capture and proposal teams. Knowledge of Commercial and USG contracts as well as related acquisition processes Experience in competitive pricing strategies and associated cost proposals Ability to support on-site and travel (travel US Citizenship with ability to obtain USG Security Clearance. Desired Characteristics Master's degree in STEM or Business Administration/Management Exceptional critical thinking, leadership, communication (written, oral, presentation), negotiation, and influencing skills with balanced technical, financial, and business acumen Domain expertise in Aerostructures and/or structural components of Airframes and Space Systems Proven experience with leading pursuits/captures and/or business development programs (> $50M) with a track record of success Experience with DoD customers Strong aerospace industry professional network. MRAS is an equal opportunity employer and service provider and does not discriminate on the basis of race, age, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value. PM19 Nearest Major Market: Baltimore PI12e5caab6a1b-8887
03/28/2024
Full time
Position Title: Capture Manager Location: Baltimore, MD, US, 21220 Date: Thu, 28 Mar :05:06 CST Company Name: STENAHCM20 Description: About Us: Middle River Aerostructure Systems is a world-leading manufacturer of thrust reversers (the braking system on a jet engine), engine nacelle components and specialized aerostructures. It supplies and supports these products for engine makers, airplane manufacturers and aircraft operators. Located on Maryland's Chesapeake Bay near Baltimore, MRAS has a 1.7-million sq. ft. facility situated on 180 acres - where the company and its predecessors have designed, built and equipped civil and military aircraft for over 90 years. In 2019, MRAS was acquired by ST Engineering North America, the U.S. affiliate of Singapore-based ST Engineering - becoming a part of its global network of aerospace facilities and offices. With the ownership change, the company was renamed Middle River Aerostructure Systems. Role Summary/Purpose: The Capture Manager is responsible and accountable for the strategy, leadership and execution of capture-related activities across aerospace and defense. Duties include strategic capture campaign identification, management and execution in line with Business Development and Annual Operating Plan roadmap, goals, milestones and strategy. Leads business development capture activities and teams to secure new contracts. Develops the capture strategy including business solutions for pursuit of opportunities; identifies potential customers, competitive assessments, teaming suppliers, and prices-to-win; participates in bid and proposal activities and maintains on-going interaction with marketing and government relations entities. Responsibilities include: cost, schedule, and performance of a specific capture activity within all assigned capture and proposal activities. Work is reviewed for adequacy in meeting business development and capture pipeline objectives. Ensures that all capture and proposal teams adhere to sound capture management and processes in accordance with company policies and quality standards. Coordinates capture and proposal activities across functional teams. The Capture Manager reports to the Director of Business Development. Essential Responsibilities Act as primary customer contact for proposal activities. Collect relevant business and market intelligence pertinent to the assigned capture project. Lead customer and competitive assessments, discriminators and key win themes, price-to-win and overall win strategy. Lead a cross-functional team through a gated capture process to agreed budget and schedule commitments. Secure support from internal and corporate stakeholders. Lead proposal efforts and reviews including company responses to requests for information (RFI) and requests for proposal (RFP). Ensure effective integration of discriminators and win strategy into proposal responses. Develop and communicate innovative and compelling solutions that are easily understood by both technical and non-technical audiences. Identify and manage assigned project risks and opportunities. Conduct after-action reviews to document lessons learned and improve capture management and related business development processes. Support Business Development team in building mutually beneficial relationships with Partners and Customers. Basic Requirements Bachelor's degree in a STEM (Science, Technology, Engineering, Math) or Business Management discipline with 5 years of experience with Business Development or Capture Management execution and management. This includes leading capture and proposal teams. Knowledge of Commercial and USG contracts as well as related acquisition processes Experience in competitive pricing strategies and associated cost proposals Ability to support on-site and travel (travel US Citizenship with ability to obtain USG Security Clearance. Desired Characteristics Master's degree in STEM or Business Administration/Management Exceptional critical thinking, leadership, communication (written, oral, presentation), negotiation, and influencing skills with balanced technical, financial, and business acumen Domain expertise in Aerostructures and/or structural components of Airframes and Space Systems Proven experience with leading pursuits/captures and/or business development programs (> $50M) with a track record of success Experience with DoD customers Strong aerospace industry professional network. MRAS is an equal opportunity employer and service provider and does not discriminate on the basis of race, age, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value. PM19 Nearest Major Market: Baltimore PI12e5caab6a1b-8887
Locations: Sales - CA - San Francisco, United States of America, San Francisco, California Director, Generative AI Platform - Agents and Tooling - People Leader (Remote Eligible) Our mission at Capital One is to create trustworthy, reliable and human-in-the-loop AI systems, changing banking for good. For years, Capital One has been leading the industry in using machine learning to create real-time, intelligent, automated customer experiences. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. Because of our investments in public cloud infrastructure and machine learning platforms, we are now uniquely positioned to harness the power of AI. We are committed to building world-class applied science and engineering teams and continue our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. We are looking for an experienced Director, AI Platforms to help us build the foundations of our enterprise AI Capabilities. In this role you will work on developing generic platform services to support applications powered by Generative AI. You will develop SDKs and APIs to build agents, information retrieval and to build models as a service for powering generative AI workflows such as optimizing LLMs via RAG. Additionally you will manage end-to-end coordination with operations and manage creation of high quality curated datasets and productionizing of models along with working with applied research and product teams to identify and prioritize ongoing and upcoming services. Examples of what you'll do: Develop abstracted platform services to support applications powered by Generative AI Develop SDKs and APIs for our user community to power a wide range of applications such as information retrieval, fraud detection, AI Assistants, recommendations on our Gen AI platform. Design and build RAG service platform orchestrations including prompt engineering, guardrails, vector databases, API Grounding Build out a Prompt management service via cross organizational partnerships Stay up-to-date with latest advancements in operationalization of machine learning and GenAI Technologies Design and implement capabilities to support MLOps for foundation models. Capital One is open to hiring a Remote Employee for this opportunity Basic Qualifications: Bachelor's degree in Computer Science, Computer Engineering or a technical field At least 8 years of experience programming with Python, Go, Scala, or C/C++ At least 5 years of experience designing and building and deploying enterprise AI or ML applications. At least 3 years of experience implementing full lifecycle ML automation using MLOps(scalable development to deployment of complex data science workflows) At least 4 years of experience leading teams developing Machine Learning solutions At least 5 years of people management experience. At least 1 year with LLM based conversational AI systems Preferred Qualifications: Master's degree or PhD in Engineering, Computer Science, a related technical field, or equivalent practical experience with a focus on modern AI techniques. Strong problem solving and analytical skills with the ability to work independently with ownership, and as a part of a team with a strong sense of responsibilities. Experience designing large-scale distributed platforms and/or systems in cloud environments such as AWS, Azure, or GCP. Experience architecting cloud systems for security, availability, performance, scalability, and cost. Experience with delivering very large models through the MLOps life cycle from exploration to serving Ability to move fast in an environment with ambiguity at times, and with competing priorities and deadlines. Experience at tech and product-driven companies/startups preferred. Ability to iterate rapidly with researchers and engineers to improve a product experience while building the core components of a Generative AI Platform. Experience with one or multiple areas of AI technology stack including prompt engineering, guardrails, vector databases/knowledge bases, LLM hosting, advanced RAG and fine-tuning. Experience working with applications that leverage LLMs and vertical integration with enterprise applications Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. New York City (Hybrid On-Site): $274,800 - $313,600 for Director, Machine Learning Engineering San Francisco, California (Hybrid On-Site): $291,100 - $332,300 for Director, Machine Learning Engineering Remote (Regardless of Location): $232,900 - $265,800 for Director, Machine Learning Engineering Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
03/28/2024
Full time
Locations: Sales - CA - San Francisco, United States of America, San Francisco, California Director, Generative AI Platform - Agents and Tooling - People Leader (Remote Eligible) Our mission at Capital One is to create trustworthy, reliable and human-in-the-loop AI systems, changing banking for good. For years, Capital One has been leading the industry in using machine learning to create real-time, intelligent, automated customer experiences. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. Because of our investments in public cloud infrastructure and machine learning platforms, we are now uniquely positioned to harness the power of AI. We are committed to building world-class applied science and engineering teams and continue our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. We are looking for an experienced Director, AI Platforms to help us build the foundations of our enterprise AI Capabilities. In this role you will work on developing generic platform services to support applications powered by Generative AI. You will develop SDKs and APIs to build agents, information retrieval and to build models as a service for powering generative AI workflows such as optimizing LLMs via RAG. Additionally you will manage end-to-end coordination with operations and manage creation of high quality curated datasets and productionizing of models along with working with applied research and product teams to identify and prioritize ongoing and upcoming services. Examples of what you'll do: Develop abstracted platform services to support applications powered by Generative AI Develop SDKs and APIs for our user community to power a wide range of applications such as information retrieval, fraud detection, AI Assistants, recommendations on our Gen AI platform. Design and build RAG service platform orchestrations including prompt engineering, guardrails, vector databases, API Grounding Build out a Prompt management service via cross organizational partnerships Stay up-to-date with latest advancements in operationalization of machine learning and GenAI Technologies Design and implement capabilities to support MLOps for foundation models. Capital One is open to hiring a Remote Employee for this opportunity Basic Qualifications: Bachelor's degree in Computer Science, Computer Engineering or a technical field At least 8 years of experience programming with Python, Go, Scala, or C/C++ At least 5 years of experience designing and building and deploying enterprise AI or ML applications. At least 3 years of experience implementing full lifecycle ML automation using MLOps(scalable development to deployment of complex data science workflows) At least 4 years of experience leading teams developing Machine Learning solutions At least 5 years of people management experience. At least 1 year with LLM based conversational AI systems Preferred Qualifications: Master's degree or PhD in Engineering, Computer Science, a related technical field, or equivalent practical experience with a focus on modern AI techniques. Strong problem solving and analytical skills with the ability to work independently with ownership, and as a part of a team with a strong sense of responsibilities. Experience designing large-scale distributed platforms and/or systems in cloud environments such as AWS, Azure, or GCP. Experience architecting cloud systems for security, availability, performance, scalability, and cost. Experience with delivering very large models through the MLOps life cycle from exploration to serving Ability to move fast in an environment with ambiguity at times, and with competing priorities and deadlines. Experience at tech and product-driven companies/startups preferred. Ability to iterate rapidly with researchers and engineers to improve a product experience while building the core components of a Generative AI Platform. Experience with one or multiple areas of AI technology stack including prompt engineering, guardrails, vector databases/knowledge bases, LLM hosting, advanced RAG and fine-tuning. Experience working with applications that leverage LLMs and vertical integration with enterprise applications Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. New York City (Hybrid On-Site): $274,800 - $313,600 for Director, Machine Learning Engineering San Francisco, California (Hybrid On-Site): $291,100 - $332,300 for Director, Machine Learning Engineering Remote (Regardless of Location): $232,900 - $265,800 for Director, Machine Learning Engineering Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Overview The Director of Finance will work closely with the General Manager and Hotel Leaders to oversee the successful execution of all finance responsibilities relating to accounting, resulting in high levels of guest satisfaction, fiscal responsibility, and associate development. This highly motivated individual will direct the accounting and control functions at the hotel, while ensuring timely reporting of operating results and maintaining the integrity of the management information system. Prepare the financial statements within the time frames supplied in the corporate closing schedule and according to the Resort Policies and Procedures, • Analyze and interpret financial results to assist and advise the General Manager and the Corporate Team. • Maintain balance sheet analysis monthly with full supporting detail. • Prepare accurate cash flow statements and projections monthly and upon request. • Maximize working capital and cash flow statements and projections monthly and upon request. • Prepare timely and accurate sales, use and occupancy tax returns, and any other external reports or returns as deemed necessary. • Ensure successful treasury cash management as outlined in the policies and procedures manual. • Prepare bi-weekly payroll and submit for processing. • Oversees the H-2B prevailing wage for payroll and the leasing of associate/seasonal housing. • Maintain effective system and control procedures as set forth in the policies and procedures SOPs. • Effective project management skills, including ability to serve as project lead. Ensure integrity and efficiency of computerized data processing functions across all disciplines. • Ensure that all financial reports, budgets, forecasts, and other information required by are accurately compiled and submitted within the specified time limits, identifying variances, and making recommendations for improvements as appropriate. • Review forecasts and budgets prepared by the hotel management team to ensure that owners, the General Manager, and the Corporate Team are provided with guidelines of performance that are both reasonable and achievable. • Preparation of daily, weekly, and monthly labor reports to provide guidance to discipline heads on productivity; establish and monitor staffing guidelines for all operational areas. • Ensure all legal, treasury, and tax documentation is properly maintained and secured. All statuary and fiscal reporting requirements are satisfied, including any governmental requirements for permits and licenses. • Ensure adequate insurance coverage is maintained to protect the hotel's assets with particular regard to the requirements contained in the hotel's management contract. • Ensure adequate controls are installed and maintained to protect the hotel's assets against loss or misappropriation. • Successfully lead and perform an advisory or interpretive role and recommend controls related to the ethical environment. • Continuously monitor economic, social, and governmental trends and policies to ensure the General Manager and the Corporate Team are kept fully apprised of any implications that may affect the performance of the hotel in meeting its financial objectives. • Ensure that any contractual agreement is fully reviewed, appropriately executed, and tracked as required. • Perform as the lead contact for internal audit, external audit, and any other financial-based audit. • Maintain all fixed asset accounting and execute and track all capital expenditure projects. • Responsible for interviewing, hiring, evaluating performance, rewarding, and progressive discipline for finance team members. • Attending company-required meetings and trainings. • Ability to successfully interact with the General Manager and the Executive Committee, provide confidence in the financial data, and prepare reports as required. • Conducts monthly P & L and capital review. • Perform additional duties as assigned. Responsibilities • Qualified candidates must have a minimum of a BA in Business Administration with a concentration in Accounting/Finance. • Three to Five years' experience as a hotel/resort Finance Director • Full general ledger experience and month end closing experience is preferred. • Ability to communicate effectively. • Ability to work under pressure with maximum accuracy and attention to details. • Exceptional organizational and analytical skills. • Ability to meet deadlines. • Able to work flexible schedules to meet business needs in a hotel environment. • Proficient in Hotel and Accounting software. PI36df827b1-
03/28/2024
Full time
Overview The Director of Finance will work closely with the General Manager and Hotel Leaders to oversee the successful execution of all finance responsibilities relating to accounting, resulting in high levels of guest satisfaction, fiscal responsibility, and associate development. This highly motivated individual will direct the accounting and control functions at the hotel, while ensuring timely reporting of operating results and maintaining the integrity of the management information system. Prepare the financial statements within the time frames supplied in the corporate closing schedule and according to the Resort Policies and Procedures, • Analyze and interpret financial results to assist and advise the General Manager and the Corporate Team. • Maintain balance sheet analysis monthly with full supporting detail. • Prepare accurate cash flow statements and projections monthly and upon request. • Maximize working capital and cash flow statements and projections monthly and upon request. • Prepare timely and accurate sales, use and occupancy tax returns, and any other external reports or returns as deemed necessary. • Ensure successful treasury cash management as outlined in the policies and procedures manual. • Prepare bi-weekly payroll and submit for processing. • Oversees the H-2B prevailing wage for payroll and the leasing of associate/seasonal housing. • Maintain effective system and control procedures as set forth in the policies and procedures SOPs. • Effective project management skills, including ability to serve as project lead. Ensure integrity and efficiency of computerized data processing functions across all disciplines. • Ensure that all financial reports, budgets, forecasts, and other information required by are accurately compiled and submitted within the specified time limits, identifying variances, and making recommendations for improvements as appropriate. • Review forecasts and budgets prepared by the hotel management team to ensure that owners, the General Manager, and the Corporate Team are provided with guidelines of performance that are both reasonable and achievable. • Preparation of daily, weekly, and monthly labor reports to provide guidance to discipline heads on productivity; establish and monitor staffing guidelines for all operational areas. • Ensure all legal, treasury, and tax documentation is properly maintained and secured. All statuary and fiscal reporting requirements are satisfied, including any governmental requirements for permits and licenses. • Ensure adequate insurance coverage is maintained to protect the hotel's assets with particular regard to the requirements contained in the hotel's management contract. • Ensure adequate controls are installed and maintained to protect the hotel's assets against loss or misappropriation. • Successfully lead and perform an advisory or interpretive role and recommend controls related to the ethical environment. • Continuously monitor economic, social, and governmental trends and policies to ensure the General Manager and the Corporate Team are kept fully apprised of any implications that may affect the performance of the hotel in meeting its financial objectives. • Ensure that any contractual agreement is fully reviewed, appropriately executed, and tracked as required. • Perform as the lead contact for internal audit, external audit, and any other financial-based audit. • Maintain all fixed asset accounting and execute and track all capital expenditure projects. • Responsible for interviewing, hiring, evaluating performance, rewarding, and progressive discipline for finance team members. • Attending company-required meetings and trainings. • Ability to successfully interact with the General Manager and the Executive Committee, provide confidence in the financial data, and prepare reports as required. • Conducts monthly P & L and capital review. • Perform additional duties as assigned. Responsibilities • Qualified candidates must have a minimum of a BA in Business Administration with a concentration in Accounting/Finance. • Three to Five years' experience as a hotel/resort Finance Director • Full general ledger experience and month end closing experience is preferred. • Ability to communicate effectively. • Ability to work under pressure with maximum accuracy and attention to details. • Exceptional organizational and analytical skills. • Ability to meet deadlines. • Able to work flexible schedules to meet business needs in a hotel environment. • Proficient in Hotel and Accounting software. PI36df827b1-
Locations: Sales - CA - San Francisco, United States of America, San Francisco, California Director, Generative AI Platform - Agents and Tooling - People Leader (Remote Eligible) Our mission at Capital One is to create trustworthy, reliable and human-in-the-loop AI systems, changing banking for good. For years, Capital One has been leading the industry in using machine learning to create real-time, intelligent, automated customer experiences. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. Because of our investments in public cloud infrastructure and machine learning platforms, we are now uniquely positioned to harness the power of AI. We are committed to building world-class applied science and engineering teams and continue our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. We are looking for an experienced Director, AI Platforms to help us build the foundations of our enterprise AI Capabilities. In this role you will work on developing generic platform services to support applications powered by Generative AI. You will develop SDKs and APIs to build agents, information retrieval and to build models as a service for powering generative AI workflows such as optimizing LLMs via RAG. Additionally you will manage end-to-end coordination with operations and manage creation of high quality curated datasets and productionizing of models along with working with applied research and product teams to identify and prioritize ongoing and upcoming services. Examples of what you'll do: Develop abstracted platform services to support applications powered by Generative AI Develop SDKs and APIs for our user community to power a wide range of applications such as information retrieval, fraud detection, AI Assistants, recommendations on our Gen AI platform. Design and build RAG service platform orchestrations including prompt engineering, guardrails, vector databases, API Grounding Build out a Prompt management service via cross organizational partnerships Stay up-to-date with latest advancements in operationalization of machine learning and GenAI Technologies Design and implement capabilities to support MLOps for foundation models. Capital One is open to hiring a Remote Employee for this opportunity Basic Qualifications: Bachelor's degree in Computer Science, Computer Engineering or a technical field At least 8 years of experience programming with Python, Go, Scala, or C/C++ At least 5 years of experience designing and building and deploying enterprise AI or ML applications. At least 3 years of experience implementing full lifecycle ML automation using MLOps(scalable development to deployment of complex data science workflows) At least 4 years of experience leading teams developing Machine Learning solutions At least 5 years of people management experience. At least 1 year with LLM based conversational AI systems Preferred Qualifications: Master's degree or PhD in Engineering, Computer Science, a related technical field, or equivalent practical experience with a focus on modern AI techniques. Strong problem solving and analytical skills with the ability to work independently with ownership, and as a part of a team with a strong sense of responsibilities. Experience designing large-scale distributed platforms and/or systems in cloud environments such as AWS, Azure, or GCP. Experience architecting cloud systems for security, availability, performance, scalability, and cost. Experience with delivering very large models through the MLOps life cycle from exploration to serving Ability to move fast in an environment with ambiguity at times, and with competing priorities and deadlines. Experience at tech and product-driven companies/startups preferred. Ability to iterate rapidly with researchers and engineers to improve a product experience while building the core components of a Generative AI Platform. Experience with one or multiple areas of AI technology stack including prompt engineering, guardrails, vector databases/knowledge bases, LLM hosting, advanced RAG and fine-tuning. Experience working with applications that leverage LLMs and vertical integration with enterprise applications Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. New York City (Hybrid On-Site): $274,800 - $313,600 for Director, Machine Learning Engineering San Francisco, California (Hybrid On-Site): $291,100 - $332,300 for Director, Machine Learning Engineering Remote (Regardless of Location): $232,900 - $265,800 for Director, Machine Learning Engineering Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
03/28/2024
Full time
Locations: Sales - CA - San Francisco, United States of America, San Francisco, California Director, Generative AI Platform - Agents and Tooling - People Leader (Remote Eligible) Our mission at Capital One is to create trustworthy, reliable and human-in-the-loop AI systems, changing banking for good. For years, Capital One has been leading the industry in using machine learning to create real-time, intelligent, automated customer experiences. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. Because of our investments in public cloud infrastructure and machine learning platforms, we are now uniquely positioned to harness the power of AI. We are committed to building world-class applied science and engineering teams and continue our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. We are looking for an experienced Director, AI Platforms to help us build the foundations of our enterprise AI Capabilities. In this role you will work on developing generic platform services to support applications powered by Generative AI. You will develop SDKs and APIs to build agents, information retrieval and to build models as a service for powering generative AI workflows such as optimizing LLMs via RAG. Additionally you will manage end-to-end coordination with operations and manage creation of high quality curated datasets and productionizing of models along with working with applied research and product teams to identify and prioritize ongoing and upcoming services. Examples of what you'll do: Develop abstracted platform services to support applications powered by Generative AI Develop SDKs and APIs for our user community to power a wide range of applications such as information retrieval, fraud detection, AI Assistants, recommendations on our Gen AI platform. Design and build RAG service platform orchestrations including prompt engineering, guardrails, vector databases, API Grounding Build out a Prompt management service via cross organizational partnerships Stay up-to-date with latest advancements in operationalization of machine learning and GenAI Technologies Design and implement capabilities to support MLOps for foundation models. Capital One is open to hiring a Remote Employee for this opportunity Basic Qualifications: Bachelor's degree in Computer Science, Computer Engineering or a technical field At least 8 years of experience programming with Python, Go, Scala, or C/C++ At least 5 years of experience designing and building and deploying enterprise AI or ML applications. At least 3 years of experience implementing full lifecycle ML automation using MLOps(scalable development to deployment of complex data science workflows) At least 4 years of experience leading teams developing Machine Learning solutions At least 5 years of people management experience. At least 1 year with LLM based conversational AI systems Preferred Qualifications: Master's degree or PhD in Engineering, Computer Science, a related technical field, or equivalent practical experience with a focus on modern AI techniques. Strong problem solving and analytical skills with the ability to work independently with ownership, and as a part of a team with a strong sense of responsibilities. Experience designing large-scale distributed platforms and/or systems in cloud environments such as AWS, Azure, or GCP. Experience architecting cloud systems for security, availability, performance, scalability, and cost. Experience with delivering very large models through the MLOps life cycle from exploration to serving Ability to move fast in an environment with ambiguity at times, and with competing priorities and deadlines. Experience at tech and product-driven companies/startups preferred. Ability to iterate rapidly with researchers and engineers to improve a product experience while building the core components of a Generative AI Platform. Experience with one or multiple areas of AI technology stack including prompt engineering, guardrails, vector databases/knowledge bases, LLM hosting, advanced RAG and fine-tuning. Experience working with applications that leverage LLMs and vertical integration with enterprise applications Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. New York City (Hybrid On-Site): $274,800 - $313,600 for Director, Machine Learning Engineering San Francisco, California (Hybrid On-Site): $291,100 - $332,300 for Director, Machine Learning Engineering Remote (Regardless of Location): $232,900 - $265,800 for Director, Machine Learning Engineering Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Stanford University is seeking an Administrative Associate 3 to provide administrative or operational support with limited supervision. May be responsible for leading other administrative staff or subordinates. Duties include : Act on behalf of the supervisor, department manager, or chair in regards to establishing priorities and identifying and resolving problems that are administrative in nature. Oversee and/or perform duties associated with scheduling, organizing, and operating complex conferences, seminars, and events, including arranging with vendors for services, overseeing the production and distribution of materials, administering logistics, and managing event within budget. Compose and draft documents and correspondence for presentations, course handouts, grants, conferences, seminars, and reports; perform substantial editing and fact checking. Create, maintain, modify, and/or ensure accuracy of content in various unit documents, displays, reports, brochures, social media, and/or websites. Plan and schedule calendar(s) with limited consultation, resolve calendaring conflicts, and arrange travel in compliance with unit, university, and sponsor policies. Create complex reports and spreadsheets which may utilize specialized software and systems. Oversee and/or process a variety of complex financial transactions; produce, monitor, and reconcile budget statements; research, identify, and resolve discrepancies. May assist with capital or special equipment requests and/or vendor selection. Coordinate and monitor routine maintenance services completion. Plan and coordinate office moves and/or minor renovation projects. May lead staff or supervise day-to-day work of student and/or temporary workers, including scheduling, assigning, and prioritizing workloads, setting appropriate deadlines, reviewing work for quality and timeliness, and providing performance review input. - Other duties may also be assigned. The mission of the Stanford School of Medicine (SoM) Fiscal Affairs Group is to provide innovative services and solutions to the financial operations and challenges of the SoM. The group is composed of three distinct operating units - Controller , Budget & Financial Planning , and Faculty Compensation , and we achieve success by collaborating with our partners in the School of Medicine Departments, Stanford Health Care, Lucile Packard Children's Hospital, the University's Office of the President, Provost, Budget and Finance teams. We strive every day to: Connect with our customers. Collaborate creatively. Create financial transparency. Contribute to financial understanding. Celebrate successes. The position of Administrative Coordinator holds primary responsibility for effectively managing the schedules related to Fiscal Affairs. Discretion and confidentiality are of utmost importance in this role. The duties associated with this position necessitate a comprehensive understanding of the University, medical school, and hospital/clinical environments, as well as knowledge about the priorities and positions of the Fiscal Affairs Assistant Dean/Senior Director in relation to a wide range of issues. The ideal candidate should demonstrate the ability to exercise absolute discretion, good judgment, and take initiative when required. They will engage with School and University leaders, faculty, staff, and external stakeholders at the highest levels of the organization, addressing various confidential and complex matters. A successful candidate will possess self-motivation, quick thinking, flexibility, exceptional organizational skills, and unwavering attention to detail. Furthermore, due to the nature of this position's interaction with the Dean Suite and close collaboration with the CFO, a warm and highly professional demeanor is crucial. DESIRED QUALIFICATIONS: Two-year college degree or greater is highly preferred. Experience on Stanford systems preferred. Interpersonal and communication skills to work with physicians, faculty, staff and students with tact and diplomacy. Fantastic written skills, ensuring the purpose/main ideas/thesis is always clearly stated in documents. Familiarity with both a MAC and PC. Must be proficient with Word, Excel, PowerPoint, Outlook, Google Suite, and ability to use various online software tools (e.g., Lucidchart, Mural, etc.). Ability to prioritize, multi-task, set goals and expectations, and meet deadlines. Effectively communicating variance to deadlines or expectations, when necessary. Project management skills to ensure deadlines are met. Understanding of the demands of executive level positions and the ability to meet these demands with tact and diplomacy. Ability to take precautions and understand the importance of projects/tasks that may be under privacy and/or a Non-Disclosure Agreement (NDA). Advanced gathering skills and interrogation skills. Ability to work independently - self-starter and proactive. Excellent communication, conflict management, collaboration and influencing skills. EDUCATION & EXPERIENCE (REQUIRED): High school diploma and four years of administrative experience, or combination of education and relevant experience. KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED): Advanced computer skills and demonstrated experience with office software and email applications. Demonstrated success in following through and completing projects. Excellent organizational skills and attention to detail. Strong verbal and written communication skills. Excellent customer service and interpersonal skills. Ability to prioritize, multi-task, and assign work to others. Ability to take initiative and ownership of projects. Ability to routinely and independently exercise sound judgment in making decisions. PHYSICAL REQUIREMENTS : Constantly perform desk-based computer tasks. Frequently sitting. Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds. Rarely twist/bend/stoop/squat, kneel/crawl. -Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. WORK STANDARDS: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, . The expected pay range for this position is $33.17 o $43.75 per hour. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form . Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
03/28/2024
Full time
Stanford University is seeking an Administrative Associate 3 to provide administrative or operational support with limited supervision. May be responsible for leading other administrative staff or subordinates. Duties include : Act on behalf of the supervisor, department manager, or chair in regards to establishing priorities and identifying and resolving problems that are administrative in nature. Oversee and/or perform duties associated with scheduling, organizing, and operating complex conferences, seminars, and events, including arranging with vendors for services, overseeing the production and distribution of materials, administering logistics, and managing event within budget. Compose and draft documents and correspondence for presentations, course handouts, grants, conferences, seminars, and reports; perform substantial editing and fact checking. Create, maintain, modify, and/or ensure accuracy of content in various unit documents, displays, reports, brochures, social media, and/or websites. Plan and schedule calendar(s) with limited consultation, resolve calendaring conflicts, and arrange travel in compliance with unit, university, and sponsor policies. Create complex reports and spreadsheets which may utilize specialized software and systems. Oversee and/or process a variety of complex financial transactions; produce, monitor, and reconcile budget statements; research, identify, and resolve discrepancies. May assist with capital or special equipment requests and/or vendor selection. Coordinate and monitor routine maintenance services completion. Plan and coordinate office moves and/or minor renovation projects. May lead staff or supervise day-to-day work of student and/or temporary workers, including scheduling, assigning, and prioritizing workloads, setting appropriate deadlines, reviewing work for quality and timeliness, and providing performance review input. - Other duties may also be assigned. The mission of the Stanford School of Medicine (SoM) Fiscal Affairs Group is to provide innovative services and solutions to the financial operations and challenges of the SoM. The group is composed of three distinct operating units - Controller , Budget & Financial Planning , and Faculty Compensation , and we achieve success by collaborating with our partners in the School of Medicine Departments, Stanford Health Care, Lucile Packard Children's Hospital, the University's Office of the President, Provost, Budget and Finance teams. We strive every day to: Connect with our customers. Collaborate creatively. Create financial transparency. Contribute to financial understanding. Celebrate successes. The position of Administrative Coordinator holds primary responsibility for effectively managing the schedules related to Fiscal Affairs. Discretion and confidentiality are of utmost importance in this role. The duties associated with this position necessitate a comprehensive understanding of the University, medical school, and hospital/clinical environments, as well as knowledge about the priorities and positions of the Fiscal Affairs Assistant Dean/Senior Director in relation to a wide range of issues. The ideal candidate should demonstrate the ability to exercise absolute discretion, good judgment, and take initiative when required. They will engage with School and University leaders, faculty, staff, and external stakeholders at the highest levels of the organization, addressing various confidential and complex matters. A successful candidate will possess self-motivation, quick thinking, flexibility, exceptional organizational skills, and unwavering attention to detail. Furthermore, due to the nature of this position's interaction with the Dean Suite and close collaboration with the CFO, a warm and highly professional demeanor is crucial. DESIRED QUALIFICATIONS: Two-year college degree or greater is highly preferred. Experience on Stanford systems preferred. Interpersonal and communication skills to work with physicians, faculty, staff and students with tact and diplomacy. Fantastic written skills, ensuring the purpose/main ideas/thesis is always clearly stated in documents. Familiarity with both a MAC and PC. Must be proficient with Word, Excel, PowerPoint, Outlook, Google Suite, and ability to use various online software tools (e.g., Lucidchart, Mural, etc.). Ability to prioritize, multi-task, set goals and expectations, and meet deadlines. Effectively communicating variance to deadlines or expectations, when necessary. Project management skills to ensure deadlines are met. Understanding of the demands of executive level positions and the ability to meet these demands with tact and diplomacy. Ability to take precautions and understand the importance of projects/tasks that may be under privacy and/or a Non-Disclosure Agreement (NDA). Advanced gathering skills and interrogation skills. Ability to work independently - self-starter and proactive. Excellent communication, conflict management, collaboration and influencing skills. EDUCATION & EXPERIENCE (REQUIRED): High school diploma and four years of administrative experience, or combination of education and relevant experience. KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED): Advanced computer skills and demonstrated experience with office software and email applications. Demonstrated success in following through and completing projects. Excellent organizational skills and attention to detail. Strong verbal and written communication skills. Excellent customer service and interpersonal skills. Ability to prioritize, multi-task, and assign work to others. Ability to take initiative and ownership of projects. Ability to routinely and independently exercise sound judgment in making decisions. PHYSICAL REQUIREMENTS : Constantly perform desk-based computer tasks. Frequently sitting. Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds. Rarely twist/bend/stoop/squat, kneel/crawl. -Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. WORK STANDARDS: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, . The expected pay range for this position is $33.17 o $43.75 per hour. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form . Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Job Description Leads the direction, planning, execution, and interpretation of clinical trials or research activities of one or more clinical development programs. Participates in and may lead cross-functional teams to generate, deliver, and disseminate high-quality clinical data supporting overall product scientific and business strategy. Responsibilities: Leads and demonstrates ownership of the design and implementation of multiple clinical development programs (or one large, complex program) in support of the overall product development plan, based on strong medical and scientific principles, knowledge of compliance and regulatory requirements, AbbVie's customers, markets, business operations, and emerging issues. Oversees project-related education of investigators, study site personnel, and AbbVie study staff. Has overall responsibility for leading clinical study teams, monitoring overall study integrity, and review, interpretation, and communication of accumulating data pertaining to safety and efficacy of the molecule. Along with Clinical Operations, is responsible for ensuring agreed-upon study enrollment and overall timelines for key deliverables. Responsible for assessment and reporting of serious adverse events per corporate policy and regulations for those protocols on which assigned. Primary responsibility for and ownership of design, analysis, interpretation, and reporting of scientific content of protocols, Investigator Brochures, Clinical Study reports, regulatory submissions and responses, and other program documents. May oversee the work of Medical and/or Scientific Directors and of Clinical Scientists working on the same or related programs. May serve on or chair Clinical Strategy Team(s), with responsibility for development of a rigorous, cross functionally-aligned, vetted Clinical Development Plan with full consideration of contingencies and alternative approaches. In the role of CST Chair, responsibilities may include supervision of matrix team members and serving as Clinical Research representative to lend clinical development and medical expertise to Asset Development Teams (ADTs) and ADT Leadership Boards (ALBs). Serves as an in-house clinical expert for one or more molecules and diseases in the therapeutic area, coordinating and leading appropriate scientific and medical activities with internal stakeholders as they relate to ongoing projects. May participate in or lead clinical development contributions to due diligence or other business development activity. As required by program needs, contributes to partnership with Discovery colleagues to design and implementation of translational strategies. Acts as clinical lead and actively solicits opinion leader interactions related to the disease area(s); partners with Medical Affairs, Commercial and other functions in these activities as required, consistent with corporate policies, to ensure that broad cross-functional perspectives are incorporated into Clinical Development Plans and protocols as appropriate. Stays abreast of professional information and technology through conferences, medical literature, and other available training, to augment expertise in the therapeutic area. May represent AbbVie at key external meetings. Responsible for understanding the regulatory requirements related to the clinical studies and global drug development and accountable for complying with those requirements. Serves as a clinical representative for key regulatory discussions. Ensures adherence to Good Clinical Practices, pharmacovigilance standards, standard operating procedures and to all other quality standards in conducting research.
03/27/2024
Full time
Job Description Leads the direction, planning, execution, and interpretation of clinical trials or research activities of one or more clinical development programs. Participates in and may lead cross-functional teams to generate, deliver, and disseminate high-quality clinical data supporting overall product scientific and business strategy. Responsibilities: Leads and demonstrates ownership of the design and implementation of multiple clinical development programs (or one large, complex program) in support of the overall product development plan, based on strong medical and scientific principles, knowledge of compliance and regulatory requirements, AbbVie's customers, markets, business operations, and emerging issues. Oversees project-related education of investigators, study site personnel, and AbbVie study staff. Has overall responsibility for leading clinical study teams, monitoring overall study integrity, and review, interpretation, and communication of accumulating data pertaining to safety and efficacy of the molecule. Along with Clinical Operations, is responsible for ensuring agreed-upon study enrollment and overall timelines for key deliverables. Responsible for assessment and reporting of serious adverse events per corporate policy and regulations for those protocols on which assigned. Primary responsibility for and ownership of design, analysis, interpretation, and reporting of scientific content of protocols, Investigator Brochures, Clinical Study reports, regulatory submissions and responses, and other program documents. May oversee the work of Medical and/or Scientific Directors and of Clinical Scientists working on the same or related programs. May serve on or chair Clinical Strategy Team(s), with responsibility for development of a rigorous, cross functionally-aligned, vetted Clinical Development Plan with full consideration of contingencies and alternative approaches. In the role of CST Chair, responsibilities may include supervision of matrix team members and serving as Clinical Research representative to lend clinical development and medical expertise to Asset Development Teams (ADTs) and ADT Leadership Boards (ALBs). Serves as an in-house clinical expert for one or more molecules and diseases in the therapeutic area, coordinating and leading appropriate scientific and medical activities with internal stakeholders as they relate to ongoing projects. May participate in or lead clinical development contributions to due diligence or other business development activity. As required by program needs, contributes to partnership with Discovery colleagues to design and implementation of translational strategies. Acts as clinical lead and actively solicits opinion leader interactions related to the disease area(s); partners with Medical Affairs, Commercial and other functions in these activities as required, consistent with corporate policies, to ensure that broad cross-functional perspectives are incorporated into Clinical Development Plans and protocols as appropriate. Stays abreast of professional information and technology through conferences, medical literature, and other available training, to augment expertise in the therapeutic area. May represent AbbVie at key external meetings. Responsible for understanding the regulatory requirements related to the clinical studies and global drug development and accountable for complying with those requirements. Serves as a clinical representative for key regulatory discussions. Ensures adherence to Good Clinical Practices, pharmacovigilance standards, standard operating procedures and to all other quality standards in conducting research.
Job Description: The Fidelity Enterprise Infrastructure - Mainframe Transaction and Data Management team is seeking a Director CICS Systems Programmer to join our organization. This person will provide infrastructure support leadership for the CICS Transaction Server and Data Replication support role. A senior level candidate will have previous highly technical CICS Systems Programming experience, strong problem solving skills, communication skills, organization skills, analytical skills, and the ability to work in a fast paced, production critical environment. This position supports the provisioning and maintaining CICS transaction servers, VSAM data replication, and disaster recovery on z/OS platforms in support of the business applications. This role is responsible for designing, implementing, and maintaining technical infrastructures while providing technical direction and leadership to the team and business partners. The Expertise You Have and The Skills You Bring Minimum of a bachelor's degree in a IT related field or equivalent work experience Experience in CICS Systems support, proficiency with CICS system dumps as well as CICS System internal and CICS interfaces. 10+ years of technical leadership Knowledge in Assembler, COBOL and/or REXX Expertise with the following: z/OS, CICS, JCL, SMP/E, REXX, Java, VSAM, Control-M, CPSM, VSAM Replication, VSAM RLS, IPCS/Dump reading, CAFC, Abend Aid and Intertest. You are passionate about working in a team based agile environment and driving continuous improvement You have proven analytical, diagnostics, and problem solving skills, and a desire to assist others in solving complex technical issues You have excellent interpersonal skills with a strong interest in the z/OS platform support role You are highly motivated with the willingness to take ownership / responsibility for the work and the ability to work alone or as part of a team You have the ability to lead highly visible projects involving multiple groups and convey project status, ideas and technical solutions to multiple levels of leadership. You are an experienced z/OS Systems Programmer with a desire to stay ahead of technology. You will provide technical mentorship and active advisement to other team members and across business partners You will install, configure, upgrade, and maintain CICS, Data Replication, and related products into the z/OS environment Certifications: Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as General, General, and General and others in the General to apply.
03/27/2024
Full time
Job Description: The Fidelity Enterprise Infrastructure - Mainframe Transaction and Data Management team is seeking a Director CICS Systems Programmer to join our organization. This person will provide infrastructure support leadership for the CICS Transaction Server and Data Replication support role. A senior level candidate will have previous highly technical CICS Systems Programming experience, strong problem solving skills, communication skills, organization skills, analytical skills, and the ability to work in a fast paced, production critical environment. This position supports the provisioning and maintaining CICS transaction servers, VSAM data replication, and disaster recovery on z/OS platforms in support of the business applications. This role is responsible for designing, implementing, and maintaining technical infrastructures while providing technical direction and leadership to the team and business partners. The Expertise You Have and The Skills You Bring Minimum of a bachelor's degree in a IT related field or equivalent work experience Experience in CICS Systems support, proficiency with CICS system dumps as well as CICS System internal and CICS interfaces. 10+ years of technical leadership Knowledge in Assembler, COBOL and/or REXX Expertise with the following: z/OS, CICS, JCL, SMP/E, REXX, Java, VSAM, Control-M, CPSM, VSAM Replication, VSAM RLS, IPCS/Dump reading, CAFC, Abend Aid and Intertest. You are passionate about working in a team based agile environment and driving continuous improvement You have proven analytical, diagnostics, and problem solving skills, and a desire to assist others in solving complex technical issues You have excellent interpersonal skills with a strong interest in the z/OS platform support role You are highly motivated with the willingness to take ownership / responsibility for the work and the ability to work alone or as part of a team You have the ability to lead highly visible projects involving multiple groups and convey project status, ideas and technical solutions to multiple levels of leadership. You are an experienced z/OS Systems Programmer with a desire to stay ahead of technology. You will provide technical mentorship and active advisement to other team members and across business partners You will install, configure, upgrade, and maintain CICS, Data Replication, and related products into the z/OS environment Certifications: Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as General, General, and General and others in the General to apply.
Why USAA? At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! What you will do: As a Manager on the Fraud Member Resolution Escalation Team, you will improve the member experience and reduce reputational risk by leading a team of subject matter experts who will help identify fraud trends, and surface opportunities to proactively address member pain points, improve fraud resolution policies and assist members with achieving a timely, simple, and efficient resolution to their fraud event. This role will include working with Fraud leadership to ideate, define and execute on initiatives including working with internal and external partners to conduct fraud reviews, and respond to consumer and regulatory complaints, media inquiries, and litigation requests. You will help champion a culture of passionate member advocacy, process excellence, and risk management, while identifying opportunities to optimize fraud resolution processes. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity Manages a team responsible for developing and implementing quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed. Conducts quality reviews and delivers results to appropriate stakeholders and develops action plans for success. Develops employees through regular coaching and feedback that leads to improved results. Tasks: Holds responsibility for recruiting, developing, and retaining high-performing team dedicated to quality management, compliance and risk control monitoring and evaluation efforts. Manages employee performance and facilitates professional development and career progression. Ensures employees understand how the tasks they perform help mitigate risk and protect the brand and reputation of USAA. Plans, develops, executes, and monitors all Quality and Affiliate evaluation processes and procedures as well as specialty evaluation requests, ad-hoc studies and projects. Manages, supports, and calibrates to delivers evaluation results and analysis to various stakeholders and internal/external customers. Provides recommendations to process and product owners for improvements based on industry best practices and regulatory/compliance standards. Provides guidance and support related to various review and evaluation aspects, including but not, limited to assisting with action plans and follow-up on plan execution. Identifies opportunities to automate/streamline quality and compliance efforts. Creates a collaborative environment that fosters cross-functional communication, both internal and external to CoSA, for collective success towards attainment of strategic/tactical quality and compliance objectives. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate quality reviews/evaluations performance standards. Reviews evaluations performed, territories, methods of inspection and Affiliate relationships to ensure quality processes are relevant and business risks are mitigated. May serves as the SME for policies, procedures, practices and expertise for CoSA/Affiliate Quality and Reinspection Programs. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of fraud detection or investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive related experience in a quality assurance, control role within a financial services industry, combined with customer service, operations, or processing experience in relevant industry. 2 years of direct team lead, supervisory or management experience. Strong communication skills with demonstrated ability to deliver presentations and communicate information in a way that is easily understood by varying audiences. Advanced understanding of the quality assurance discipline and demonstrated application of knowledge, skills and abilities towards work products and deliverables. Knowledge of federal laws, rules, regulations, and applicable guidance to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards. What sets you apart: 2 years of Leadership experience in fraud detection or investigations at a financial institution. 4 years of demonstrated experience in end-to-end analysis and interpretation of financial data to identify trends and patterns including requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations. Strong understanding of fraud threat vectors, technologies, and effective mitigation tactics Strong understanding of the bank regulatory requirements as it pertains to fraud risk management and payments such as Reg CC, E, F, Z, V and other applicable laws and regulations with regards to fraud prevention, detection, recovery, and investigations. Expert knowledge of Microsoft Office Experience working with regulatory agencies. Experience working with litigation requests. US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990-$172,000. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
03/27/2024
Full time
Why USAA? At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! What you will do: As a Manager on the Fraud Member Resolution Escalation Team, you will improve the member experience and reduce reputational risk by leading a team of subject matter experts who will help identify fraud trends, and surface opportunities to proactively address member pain points, improve fraud resolution policies and assist members with achieving a timely, simple, and efficient resolution to their fraud event. This role will include working with Fraud leadership to ideate, define and execute on initiatives including working with internal and external partners to conduct fraud reviews, and respond to consumer and regulatory complaints, media inquiries, and litigation requests. You will help champion a culture of passionate member advocacy, process excellence, and risk management, while identifying opportunities to optimize fraud resolution processes. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity Manages a team responsible for developing and implementing quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed. Conducts quality reviews and delivers results to appropriate stakeholders and develops action plans for success. Develops employees through regular coaching and feedback that leads to improved results. Tasks: Holds responsibility for recruiting, developing, and retaining high-performing team dedicated to quality management, compliance and risk control monitoring and evaluation efforts. Manages employee performance and facilitates professional development and career progression. Ensures employees understand how the tasks they perform help mitigate risk and protect the brand and reputation of USAA. Plans, develops, executes, and monitors all Quality and Affiliate evaluation processes and procedures as well as specialty evaluation requests, ad-hoc studies and projects. Manages, supports, and calibrates to delivers evaluation results and analysis to various stakeholders and internal/external customers. Provides recommendations to process and product owners for improvements based on industry best practices and regulatory/compliance standards. Provides guidance and support related to various review and evaluation aspects, including but not, limited to assisting with action plans and follow-up on plan execution. Identifies opportunities to automate/streamline quality and compliance efforts. Creates a collaborative environment that fosters cross-functional communication, both internal and external to CoSA, for collective success towards attainment of strategic/tactical quality and compliance objectives. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate quality reviews/evaluations performance standards. Reviews evaluations performed, territories, methods of inspection and Affiliate relationships to ensure quality processes are relevant and business risks are mitigated. May serves as the SME for policies, procedures, practices and expertise for CoSA/Affiliate Quality and Reinspection Programs. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of fraud detection or investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive related experience in a quality assurance, control role within a financial services industry, combined with customer service, operations, or processing experience in relevant industry. 2 years of direct team lead, supervisory or management experience. Strong communication skills with demonstrated ability to deliver presentations and communicate information in a way that is easily understood by varying audiences. Advanced understanding of the quality assurance discipline and demonstrated application of knowledge, skills and abilities towards work products and deliverables. Knowledge of federal laws, rules, regulations, and applicable guidance to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards. What sets you apart: 2 years of Leadership experience in fraud detection or investigations at a financial institution. 4 years of demonstrated experience in end-to-end analysis and interpretation of financial data to identify trends and patterns including requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations. Strong understanding of fraud threat vectors, technologies, and effective mitigation tactics Strong understanding of the bank regulatory requirements as it pertains to fraud risk management and payments such as Reg CC, E, F, Z, V and other applicable laws and regulations with regards to fraud prevention, detection, recovery, and investigations. Expert knowledge of Microsoft Office Experience working with regulatory agencies. Experience working with litigation requests. US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990-$172,000. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Stanford University is seeking an Administrative Associate 3 to provide administrative or operational support with limited supervision. May be responsible for leading other administrative staff or subordinates. Duties include : Act on behalf of the supervisor, department manager, or chair in regards to establishing priorities and identifying and resolving problems that are administrative in nature. Oversee and/or perform duties associated with scheduling, organizing, and operating complex conferences, seminars, and events, including arranging with vendors for services, overseeing the production and distribution of materials, administering logistics, and managing event within budget. Compose and draft documents and correspondence for presentations, course handouts, grants, conferences, seminars, and reports; perform substantial editing and fact checking. Create, maintain, modify, and/or ensure accuracy of content in various unit documents, displays, reports, brochures, social media, and/or websites. Plan and schedule calendar(s) with limited consultation, resolve calendaring conflicts, and arrange travel in compliance with unit, university, and sponsor policies. Create complex reports and spreadsheets which may utilize specialized software and systems. Oversee and/or process a variety of complex financial transactions; produce, monitor, and reconcile budget statements; research, identify, and resolve discrepancies. May assist with capital or special equipment requests and/or vendor selection. Coordinate and monitor routine maintenance services completion. Plan and coordinate office moves and/or minor renovation projects. May lead staff or supervise day-to-day work of student and/or temporary workers, including scheduling, assigning, and prioritizing workloads, setting appropriate deadlines, reviewing work for quality and timeliness, and providing performance review input. - Other duties may also be assigned. The mission of the Stanford School of Medicine (SoM) Fiscal Affairs Group is to provide innovative services and solutions to the financial operations and challenges of the SoM. The group is composed of three distinct operating units - Controller , Budget & Financial Planning , and Faculty Compensation , and we achieve success by collaborating with our partners in the School of Medicine Departments, Stanford Health Care, Lucile Packard Children's Hospital, the University's Office of the President, Provost, Budget and Finance teams. We strive every day to: Connect with our customers. Collaborate creatively. Create financial transparency. Contribute to financial understanding. Celebrate successes. The position of Administrative Coordinator holds primary responsibility for effectively managing the schedules related to Fiscal Affairs. Discretion and confidentiality are of utmost importance in this role. The duties associated with this position necessitate a comprehensive understanding of the University, medical school, and hospital/clinical environments, as well as knowledge about the priorities and positions of the Fiscal Affairs Assistant Dean/Senior Director in relation to a wide range of issues. The ideal candidate should demonstrate the ability to exercise absolute discretion, good judgment, and take initiative when required. They will engage with School and University leaders, faculty, staff, and external stakeholders at the highest levels of the organization, addressing various confidential and complex matters. A successful candidate will possess self-motivation, quick thinking, flexibility, exceptional organizational skills, and unwavering attention to detail. Furthermore, due to the nature of this position's interaction with the Dean Suite and close collaboration with the CFO, a warm and highly professional demeanor is crucial. DESIRED QUALIFICATIONS: Two-year college degree or greater is highly preferred. Experience on Stanford systems preferred. Interpersonal and communication skills to work with physicians, faculty, staff and students with tact and diplomacy. Fantastic written skills, ensuring the purpose/main ideas/thesis is always clearly stated in documents. Familiarity with both a MAC and PC. Must be proficient with Word, Excel, PowerPoint, Outlook, Google Suite, and ability to use various online software tools (e.g., Lucidchart, Mural, etc.). Ability to prioritize, multi-task, set goals and expectations, and meet deadlines. Effectively communicating variance to deadlines or expectations, when necessary. Project management skills to ensure deadlines are met. Understanding of the demands of executive level positions and the ability to meet these demands with tact and diplomacy. Ability to take precautions and understand the importance of projects/tasks that may be under privacy and/or a Non-Disclosure Agreement (NDA). Advanced gathering skills and interrogation skills. Ability to work independently - self-starter and proactive. Excellent communication, conflict management, collaboration and influencing skills. EDUCATION & EXPERIENCE (REQUIRED): High school diploma and four years of administrative experience, or combination of education and relevant experience. KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED): Advanced computer skills and demonstrated experience with office software and email applications. Demonstrated success in following through and completing projects. Excellent organizational skills and attention to detail. Strong verbal and written communication skills. Excellent customer service and interpersonal skills. Ability to prioritize, multi-task, and assign work to others. Ability to take initiative and ownership of projects. Ability to routinely and independently exercise sound judgment in making decisions. PHYSICAL REQUIREMENTS : Constantly perform desk-based computer tasks. Frequently sitting. Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds. Rarely twist/bend/stoop/squat, kneel/crawl. -Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. WORK STANDARDS: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, . The expected pay range for this position is $33.17 o $43.75 per hour. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form . Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
03/27/2024
Full time
Stanford University is seeking an Administrative Associate 3 to provide administrative or operational support with limited supervision. May be responsible for leading other administrative staff or subordinates. Duties include : Act on behalf of the supervisor, department manager, or chair in regards to establishing priorities and identifying and resolving problems that are administrative in nature. Oversee and/or perform duties associated with scheduling, organizing, and operating complex conferences, seminars, and events, including arranging with vendors for services, overseeing the production and distribution of materials, administering logistics, and managing event within budget. Compose and draft documents and correspondence for presentations, course handouts, grants, conferences, seminars, and reports; perform substantial editing and fact checking. Create, maintain, modify, and/or ensure accuracy of content in various unit documents, displays, reports, brochures, social media, and/or websites. Plan and schedule calendar(s) with limited consultation, resolve calendaring conflicts, and arrange travel in compliance with unit, university, and sponsor policies. Create complex reports and spreadsheets which may utilize specialized software and systems. Oversee and/or process a variety of complex financial transactions; produce, monitor, and reconcile budget statements; research, identify, and resolve discrepancies. May assist with capital or special equipment requests and/or vendor selection. Coordinate and monitor routine maintenance services completion. Plan and coordinate office moves and/or minor renovation projects. May lead staff or supervise day-to-day work of student and/or temporary workers, including scheduling, assigning, and prioritizing workloads, setting appropriate deadlines, reviewing work for quality and timeliness, and providing performance review input. - Other duties may also be assigned. The mission of the Stanford School of Medicine (SoM) Fiscal Affairs Group is to provide innovative services and solutions to the financial operations and challenges of the SoM. The group is composed of three distinct operating units - Controller , Budget & Financial Planning , and Faculty Compensation , and we achieve success by collaborating with our partners in the School of Medicine Departments, Stanford Health Care, Lucile Packard Children's Hospital, the University's Office of the President, Provost, Budget and Finance teams. We strive every day to: Connect with our customers. Collaborate creatively. Create financial transparency. Contribute to financial understanding. Celebrate successes. The position of Administrative Coordinator holds primary responsibility for effectively managing the schedules related to Fiscal Affairs. Discretion and confidentiality are of utmost importance in this role. The duties associated with this position necessitate a comprehensive understanding of the University, medical school, and hospital/clinical environments, as well as knowledge about the priorities and positions of the Fiscal Affairs Assistant Dean/Senior Director in relation to a wide range of issues. The ideal candidate should demonstrate the ability to exercise absolute discretion, good judgment, and take initiative when required. They will engage with School and University leaders, faculty, staff, and external stakeholders at the highest levels of the organization, addressing various confidential and complex matters. A successful candidate will possess self-motivation, quick thinking, flexibility, exceptional organizational skills, and unwavering attention to detail. Furthermore, due to the nature of this position's interaction with the Dean Suite and close collaboration with the CFO, a warm and highly professional demeanor is crucial. DESIRED QUALIFICATIONS: Two-year college degree or greater is highly preferred. Experience on Stanford systems preferred. Interpersonal and communication skills to work with physicians, faculty, staff and students with tact and diplomacy. Fantastic written skills, ensuring the purpose/main ideas/thesis is always clearly stated in documents. Familiarity with both a MAC and PC. Must be proficient with Word, Excel, PowerPoint, Outlook, Google Suite, and ability to use various online software tools (e.g., Lucidchart, Mural, etc.). Ability to prioritize, multi-task, set goals and expectations, and meet deadlines. Effectively communicating variance to deadlines or expectations, when necessary. Project management skills to ensure deadlines are met. Understanding of the demands of executive level positions and the ability to meet these demands with tact and diplomacy. Ability to take precautions and understand the importance of projects/tasks that may be under privacy and/or a Non-Disclosure Agreement (NDA). Advanced gathering skills and interrogation skills. Ability to work independently - self-starter and proactive. Excellent communication, conflict management, collaboration and influencing skills. EDUCATION & EXPERIENCE (REQUIRED): High school diploma and four years of administrative experience, or combination of education and relevant experience. KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED): Advanced computer skills and demonstrated experience with office software and email applications. Demonstrated success in following through and completing projects. Excellent organizational skills and attention to detail. Strong verbal and written communication skills. Excellent customer service and interpersonal skills. Ability to prioritize, multi-task, and assign work to others. Ability to take initiative and ownership of projects. Ability to routinely and independently exercise sound judgment in making decisions. PHYSICAL REQUIREMENTS : Constantly perform desk-based computer tasks. Frequently sitting. Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds. Rarely twist/bend/stoop/squat, kneel/crawl. -Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. WORK STANDARDS: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, . The expected pay range for this position is $33.17 o $43.75 per hour. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form . Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Why USAA? At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! What you will do: As a Manager on the Fraud Member Resolution Escalation Team, you will improve the member experience and reduce reputational risk by leading a team of subject matter experts who will help identify fraud trends, and surface opportunities to proactively address member pain points, improve fraud resolution policies and assist members with achieving a timely, simple, and efficient resolution to their fraud event. This role will include working with Fraud leadership to ideate, define and execute on initiatives including working with internal and external partners to conduct fraud reviews, and respond to consumer and regulatory complaints, media inquiries, and litigation requests. You will help champion a culture of passionate member advocacy, process excellence, and risk management, while identifying opportunities to optimize fraud resolution processes. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity Manages a team responsible for developing and implementing quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed. Conducts quality reviews and delivers results to appropriate stakeholders and develops action plans for success. Develops employees through regular coaching and feedback that leads to improved results. Tasks: Holds responsibility for recruiting, developing, and retaining high-performing team dedicated to quality management, compliance and risk control monitoring and evaluation efforts. Manages employee performance and facilitates professional development and career progression. Ensures employees understand how the tasks they perform help mitigate risk and protect the brand and reputation of USAA. Plans, develops, executes, and monitors all Quality and Affiliate evaluation processes and procedures as well as specialty evaluation requests, ad-hoc studies and projects. Manages, supports, and calibrates to delivers evaluation results and analysis to various stakeholders and internal/external customers. Provides recommendations to process and product owners for improvements based on industry best practices and regulatory/compliance standards. Provides guidance and support related to various review and evaluation aspects, including but not, limited to assisting with action plans and follow-up on plan execution. Identifies opportunities to automate/streamline quality and compliance efforts. Creates a collaborative environment that fosters cross-functional communication, both internal and external to CoSA, for collective success towards attainment of strategic/tactical quality and compliance objectives. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate quality reviews/evaluations performance standards. Reviews evaluations performed, territories, methods of inspection and Affiliate relationships to ensure quality processes are relevant and business risks are mitigated. May serves as the SME for policies, procedures, practices and expertise for CoSA/Affiliate Quality and Reinspection Programs. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of fraud detection or investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive related experience in a quality assurance, control role within a financial services industry, combined with customer service, operations, or processing experience in relevant industry. 2 years of direct team lead, supervisory or management experience. Strong communication skills with demonstrated ability to deliver presentations and communicate information in a way that is easily understood by varying audiences. Advanced understanding of the quality assurance discipline and demonstrated application of knowledge, skills and abilities towards work products and deliverables. Knowledge of federal laws, rules, regulations, and applicable guidance to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards. What sets you apart: 2 years of Leadership experience in fraud detection or investigations at a financial institution. 4 years of demonstrated experience in end-to-end analysis and interpretation of financial data to identify trends and patterns including requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations. Strong understanding of fraud threat vectors, technologies, and effective mitigation tactics Strong understanding of the bank regulatory requirements as it pertains to fraud risk management and payments such as Reg CC, E, F, Z, V and other applicable laws and regulations with regards to fraud prevention, detection, recovery, and investigations. Expert knowledge of Microsoft Office Experience working with regulatory agencies. Experience working with litigation requests. US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990-$172,000. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
03/27/2024
Full time
Why USAA? At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! What you will do: As a Manager on the Fraud Member Resolution Escalation Team, you will improve the member experience and reduce reputational risk by leading a team of subject matter experts who will help identify fraud trends, and surface opportunities to proactively address member pain points, improve fraud resolution policies and assist members with achieving a timely, simple, and efficient resolution to their fraud event. This role will include working with Fraud leadership to ideate, define and execute on initiatives including working with internal and external partners to conduct fraud reviews, and respond to consumer and regulatory complaints, media inquiries, and litigation requests. You will help champion a culture of passionate member advocacy, process excellence, and risk management, while identifying opportunities to optimize fraud resolution processes. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity Manages a team responsible for developing and implementing quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed. Conducts quality reviews and delivers results to appropriate stakeholders and develops action plans for success. Develops employees through regular coaching and feedback that leads to improved results. Tasks: Holds responsibility for recruiting, developing, and retaining high-performing team dedicated to quality management, compliance and risk control monitoring and evaluation efforts. Manages employee performance and facilitates professional development and career progression. Ensures employees understand how the tasks they perform help mitigate risk and protect the brand and reputation of USAA. Plans, develops, executes, and monitors all Quality and Affiliate evaluation processes and procedures as well as specialty evaluation requests, ad-hoc studies and projects. Manages, supports, and calibrates to delivers evaluation results and analysis to various stakeholders and internal/external customers. Provides recommendations to process and product owners for improvements based on industry best practices and regulatory/compliance standards. Provides guidance and support related to various review and evaluation aspects, including but not, limited to assisting with action plans and follow-up on plan execution. Identifies opportunities to automate/streamline quality and compliance efforts. Creates a collaborative environment that fosters cross-functional communication, both internal and external to CoSA, for collective success towards attainment of strategic/tactical quality and compliance objectives. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate quality reviews/evaluations performance standards. Reviews evaluations performed, territories, methods of inspection and Affiliate relationships to ensure quality processes are relevant and business risks are mitigated. May serves as the SME for policies, procedures, practices and expertise for CoSA/Affiliate Quality and Reinspection Programs. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of fraud detection or investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive related experience in a quality assurance, control role within a financial services industry, combined with customer service, operations, or processing experience in relevant industry. 2 years of direct team lead, supervisory or management experience. Strong communication skills with demonstrated ability to deliver presentations and communicate information in a way that is easily understood by varying audiences. Advanced understanding of the quality assurance discipline and demonstrated application of knowledge, skills and abilities towards work products and deliverables. Knowledge of federal laws, rules, regulations, and applicable guidance to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards. What sets you apart: 2 years of Leadership experience in fraud detection or investigations at a financial institution. 4 years of demonstrated experience in end-to-end analysis and interpretation of financial data to identify trends and patterns including requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations. Strong understanding of fraud threat vectors, technologies, and effective mitigation tactics Strong understanding of the bank regulatory requirements as it pertains to fraud risk management and payments such as Reg CC, E, F, Z, V and other applicable laws and regulations with regards to fraud prevention, detection, recovery, and investigations. Expert knowledge of Microsoft Office Experience working with regulatory agencies. Experience working with litigation requests. US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990-$172,000. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
â Perform technical support, assembly, installation, repairs, and moving of computers, mobile devices, printers, and peripheral hardware assemblies, and maintain hardware inventories for on-site and remote computer support to end users. â Provide executive IT support, including high-level troubleshooting and problem resolution for hardware and software issues. â Windows 10, Mac OS, and iOS devices support â Office 365 product support including OneDrive â Handling technically complex desktop support issues. â Work independently and partner with multiple IT support team personnel in Alaska, Bartlesville, and Houston to provide seamless support to users. â Provides training and consultation to end users. Provides expertise in the selection of standard hardware and software solutions to maximize efficiency and meet customer needs. â Certified warranty & non- warranty repair of Dell computers. â Managing small to medium local projects for and participating in IT initiatives. â Provide ancillary support for meeting room issues, inventories, and users. REQUIRED â admitted as a permanent resident, refugee or asylee â Valid Drivers License â 3+ years of direct experience in troubleshooting Microsoft Windows Operating Systems and Office 365 applications â Willing and able (with or without a reasonable accommodation) to lift/move equipment up to 30lbs â High School Diploma/GED â Able to work a 40 hour work week schedule in Anchorage PREFERRED â A+ Certification (If not, must be able to obtain within 3 months of starting position) â Bachelor's degree in Information Technology, Computer Sciences or IT related field or associate â degree in Information â Knowledge of a broad range of technologies including: WAN/LAN, COE Desktop, Core Business Applications and Desktop Products â Interest and experience in the Energy industry â 5+ years of desktop, server, and network/systems support â 3+ years of experience evaluating enterprise client hardware â 1+ year of direct meeting room technology support â Experience with Systems Center Configuration Manager (SCCM) â Strong Active Directory knowledge with experience in group policy administration â Ability to give presentations to small or medium size groups â Excellent verbal and written communication skills with direct customer interaction â Takes Accountability - Takes ownership of actions and follows through on commitments by holding others accountable and standing up for what's right â Builds effective solutions based on available information and makes timely decisions that are safe â and ethical â Listens actively and invites new ideas for shared understanding, then influences and acts to drive â positive performance and achieve results â Builds positive relationships based on trust and seeks collaboration across organizational boundaries to achieve goals â Excellent verbal and written communication skills with direct customer interaction With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
03/26/2024
Contractor
â Perform technical support, assembly, installation, repairs, and moving of computers, mobile devices, printers, and peripheral hardware assemblies, and maintain hardware inventories for on-site and remote computer support to end users. â Provide executive IT support, including high-level troubleshooting and problem resolution for hardware and software issues. â Windows 10, Mac OS, and iOS devices support â Office 365 product support including OneDrive â Handling technically complex desktop support issues. â Work independently and partner with multiple IT support team personnel in Alaska, Bartlesville, and Houston to provide seamless support to users. â Provides training and consultation to end users. Provides expertise in the selection of standard hardware and software solutions to maximize efficiency and meet customer needs. â Certified warranty & non- warranty repair of Dell computers. â Managing small to medium local projects for and participating in IT initiatives. â Provide ancillary support for meeting room issues, inventories, and users. REQUIRED â admitted as a permanent resident, refugee or asylee â Valid Drivers License â 3+ years of direct experience in troubleshooting Microsoft Windows Operating Systems and Office 365 applications â Willing and able (with or without a reasonable accommodation) to lift/move equipment up to 30lbs â High School Diploma/GED â Able to work a 40 hour work week schedule in Anchorage PREFERRED â A+ Certification (If not, must be able to obtain within 3 months of starting position) â Bachelor's degree in Information Technology, Computer Sciences or IT related field or associate â degree in Information â Knowledge of a broad range of technologies including: WAN/LAN, COE Desktop, Core Business Applications and Desktop Products â Interest and experience in the Energy industry â 5+ years of desktop, server, and network/systems support â 3+ years of experience evaluating enterprise client hardware â 1+ year of direct meeting room technology support â Experience with Systems Center Configuration Manager (SCCM) â Strong Active Directory knowledge with experience in group policy administration â Ability to give presentations to small or medium size groups â Excellent verbal and written communication skills with direct customer interaction â Takes Accountability - Takes ownership of actions and follows through on commitments by holding others accountable and standing up for what's right â Builds effective solutions based on available information and makes timely decisions that are safe â and ethical â Listens actively and invites new ideas for shared understanding, then influences and acts to drive â positive performance and achieve results â Builds positive relationships based on trust and seeks collaboration across organizational boundaries to achieve goals â Excellent verbal and written communication skills with direct customer interaction With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity We are seeking a Bank Business Process Consultant Lead for the Credit Card area. Applies expert knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities within the Bank. Executes, oversees and monitors the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Identifies and implements strategic opportunities and solutions for key stakeholders. Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework. Ensures alignment with customer and appropriate bank roadmap(s) and strategy. Coaches others and leads acquisition and application of expert knowledge of the business. Leads planning & execution and directs and coordinates activities for highly complex projects. Applies a well-rounded understanding of risk and regulatory compliance to includes business strategies and solutions. Leads risks by using established methodologies and exercising control plans to ensure alignment with CoSA specific requirements, process requirements, and business needs. Provides consultation to influence and ensure CoSA level and business level processes address risk across all activities. Reviews, advises, and develops communication plans for customers and internal stakeholders. Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies. Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8+ years of experience in business process consultation, process design, developing business processes, procedures, measures, metrics. Expert knowledge of bank products and processes. Experience leading programs/projects, business process owner/consultant or working in an agile environment. Extensive experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies. Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible. Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements. Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes. What sets you apart: Credit Card/Bank Business Risks/Controls experience at a major issuer Experience in designing a highly automated control program with preventative controls, real time monitoring and alerts Risk experience, either in audit or in enterprise risk functions Demonstrated strong analytical capabilities providing strategic business solutions related to QC/control, risk and compliance Deep knowledge of performing or engaging in risk assessments, QC/audit methodology and QC/audit execution. US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
03/26/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity We are seeking a Bank Business Process Consultant Lead for the Credit Card area. Applies expert knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities within the Bank. Executes, oversees and monitors the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Identifies and implements strategic opportunities and solutions for key stakeholders. Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework. Ensures alignment with customer and appropriate bank roadmap(s) and strategy. Coaches others and leads acquisition and application of expert knowledge of the business. Leads planning & execution and directs and coordinates activities for highly complex projects. Applies a well-rounded understanding of risk and regulatory compliance to includes business strategies and solutions. Leads risks by using established methodologies and exercising control plans to ensure alignment with CoSA specific requirements, process requirements, and business needs. Provides consultation to influence and ensure CoSA level and business level processes address risk across all activities. Reviews, advises, and develops communication plans for customers and internal stakeholders. Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies. Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8+ years of experience in business process consultation, process design, developing business processes, procedures, measures, metrics. Expert knowledge of bank products and processes. Experience leading programs/projects, business process owner/consultant or working in an agile environment. Extensive experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies. Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible. Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements. Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes. What sets you apart: Credit Card/Bank Business Risks/Controls experience at a major issuer Experience in designing a highly automated control program with preventative controls, real time monitoring and alerts Risk experience, either in audit or in enterprise risk functions Demonstrated strong analytical capabilities providing strategic business solutions related to QC/control, risk and compliance Deep knowledge of performing or engaging in risk assessments, QC/audit methodology and QC/audit execution. US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity We are seeking a Bank Business Process Consultant Lead for the Credit Card area. Applies expert knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities within the Bank. Executes, oversees and monitors the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Identifies and implements strategic opportunities and solutions for key stakeholders. Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework. Ensures alignment with customer and appropriate bank roadmap(s) and strategy. Coaches others and leads acquisition and application of expert knowledge of the business. Leads planning & execution and directs and coordinates activities for highly complex projects. Applies a well-rounded understanding of risk and regulatory compliance to includes business strategies and solutions. Leads risks by using established methodologies and exercising control plans to ensure alignment with CoSA specific requirements, process requirements, and business needs. Provides consultation to influence and ensure CoSA level and business level processes address risk across all activities. Reviews, advises, and develops communication plans for customers and internal stakeholders. Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies. Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8+ years of experience in business process consultation, process design, developing business processes, procedures, measures, metrics. Expert knowledge of bank products and processes. Experience leading programs/projects, business process owner/consultant or working in an agile environment. Extensive experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies. Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible. Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements. Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes. What sets you apart: Credit Card/Bank Business Risks/Controls experience at a major issuer Experience in designing a highly automated control program with preventative controls, real time monitoring and alerts Risk experience, either in audit or in enterprise risk functions Demonstrated strong analytical capabilities providing strategic business solutions related to QC/control, risk and compliance Deep knowledge of performing or engaging in risk assessments, QC/audit methodology and QC/audit execution. US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
03/26/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity We are seeking a Bank Business Process Consultant Lead for the Credit Card area. Applies expert knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities within the Bank. Executes, oversees and monitors the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Identifies and implements strategic opportunities and solutions for key stakeholders. Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework. Ensures alignment with customer and appropriate bank roadmap(s) and strategy. Coaches others and leads acquisition and application of expert knowledge of the business. Leads planning & execution and directs and coordinates activities for highly complex projects. Applies a well-rounded understanding of risk and regulatory compliance to includes business strategies and solutions. Leads risks by using established methodologies and exercising control plans to ensure alignment with CoSA specific requirements, process requirements, and business needs. Provides consultation to influence and ensure CoSA level and business level processes address risk across all activities. Reviews, advises, and develops communication plans for customers and internal stakeholders. Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies. Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8+ years of experience in business process consultation, process design, developing business processes, procedures, measures, metrics. Expert knowledge of bank products and processes. Experience leading programs/projects, business process owner/consultant or working in an agile environment. Extensive experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies. Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible. Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements. Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes. What sets you apart: Credit Card/Bank Business Risks/Controls experience at a major issuer Experience in designing a highly automated control program with preventative controls, real time monitoring and alerts Risk experience, either in audit or in enterprise risk functions Demonstrated strong analytical capabilities providing strategic business solutions related to QC/control, risk and compliance Deep knowledge of performing or engaging in risk assessments, QC/audit methodology and QC/audit execution. US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why Work for KeHE? Full-time Pay Range: $77,388.00/Yr. - $113,427.00/Yr. Shift Days: , Shift Time: Benefits on Day 1 Health/Rx Dental Vision Flexible and health spending accounts (FSA/HSA) Supplemental life insurance 401(k) Paid time off Paid sick time Short term & long term disability coverage (STD/LTD) Employee stock ownership (ESOP) Holiday pay for company designated holidays Overview Good people, working with good people, for our common good. Sound good? KeHE-a natural, organic, specialty and fresh food distributor-is all about "good" and is growing, so there's never been a more exciting time to join our team. If you're enthusiastic about working in an environment with a people-first culture and an organization committed to good living, good food and good service, we'd love to talk to you! Primary Responsibilities KeHE has an immediate opportunity for an HR Manager to join a talented and high performing HR function. The primary responsibility of the Human Resources Manager is to partner with DC leadership to support business priorities related to people and culture as well as ensure our employees are engaged, productive and cared for. This position will be onsite, M-F, located at our Distribution Center in Elkton, FL We are seeking an experienced HR professional who is able to effectively influence, lead and execute across multiple facets of HR to include recruitment, engagement and retention, coaching and counseling, employee relations, policy and procedure administration and HR compliance. Experience supporting both hourly associates and salaried professionals and ability to manage in a fast-paced, growing, and dynamic warehouse environment is a must. This position will have one direct report, will work closely with local recruiting, and partner with HR corporate functions for support on KeHE processes, policies and procedures in order to foster an environment consistent with our Culture, Mission, and Values. Essential Functions High level of focus on staffing and retention of hourly associates, work closely with recruitment and hiring managers to continually fine tune the process and improve quality of hires Oversee new-hire offer process and orientation, partner with Trainers and Managers on retention strategy for new hires in first 90 days of employment with KeHE Oversee HR processes, policies and procedures and align with local management to adapt practices as necessary to best support the unique challenges of the location while ensuring adherence to KeHE standards Role model behaviors that are congruent to KeHE's culture, act as a coach to local management, influence collaboration with DC leaders to make decisions that balance the best interest of employees and the business Provide courageous people perspective on business issues, even when unpopular, ensuring adherence to KeHE's core values and putting people before problems Manage employee relations matters, conduct internal workplace investigations as needed, present facts and recommendations to DC and/or HR leadership for alignment on proper resolution Ensure all day-to-day HR administration is executed in an accurate and timely matter and in-line with HR compliance standards Collaborate with safety, risk and local management to ensure adherence to safety prevention measures as well as administration of post-incident procedures and workers' compensation administration Under the guidance of Sr. HR Director, work with the legal department to respond to EEOC claims and other employment-related legal matters as they arise Minimum Requirements, Qualifications, Additional Skills, Aptitude Minimum 5-7 years HR Generalist experience Minimum 2-3 years HR Manager experience with at least one direct report Distribution and/or Manufacturing human resources experience preferred Bachelor's degree in Human Resources Management or a related field PHR/SPHR preferred Proven ability to interact with and influence across hourly associates and leadership Ability to work comfortably and successfully under pressure and handle multiple highly sensitive issues and competing priorities Contribute and support to the overall goals of the business and HR function Capability of prioritizing and handling multiple projects simultaneously, under tight time constraints Must have the ability to make recommendations to effectively resolve emotional and complex problems or issues, by using judgment that is in consistent with standards, practices, policies, procedures, regulation or government law Experience leading others is preferred. Able to work effectively with employees, peers, DC and region leaders as well as corporate HR support functions, and the local operations team in a productive collaborative environment coupled with the ability to be decisive is needed Ability to effectively present information and respond to questions Requisition ID 6 Equal Employer Opportunity Statement KeHE Distributors provides equal employment opportunities to all employees and applicants for employment and prohibits all forms of discrimination and harassment on the basis of race, color, religion or faith, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training as well as the administration of all Human Resources and Talent Acquisition processes.
03/26/2024
Full time
Why Work for KeHE? Full-time Pay Range: $77,388.00/Yr. - $113,427.00/Yr. Shift Days: , Shift Time: Benefits on Day 1 Health/Rx Dental Vision Flexible and health spending accounts (FSA/HSA) Supplemental life insurance 401(k) Paid time off Paid sick time Short term & long term disability coverage (STD/LTD) Employee stock ownership (ESOP) Holiday pay for company designated holidays Overview Good people, working with good people, for our common good. Sound good? KeHE-a natural, organic, specialty and fresh food distributor-is all about "good" and is growing, so there's never been a more exciting time to join our team. If you're enthusiastic about working in an environment with a people-first culture and an organization committed to good living, good food and good service, we'd love to talk to you! Primary Responsibilities KeHE has an immediate opportunity for an HR Manager to join a talented and high performing HR function. The primary responsibility of the Human Resources Manager is to partner with DC leadership to support business priorities related to people and culture as well as ensure our employees are engaged, productive and cared for. This position will be onsite, M-F, located at our Distribution Center in Elkton, FL We are seeking an experienced HR professional who is able to effectively influence, lead and execute across multiple facets of HR to include recruitment, engagement and retention, coaching and counseling, employee relations, policy and procedure administration and HR compliance. Experience supporting both hourly associates and salaried professionals and ability to manage in a fast-paced, growing, and dynamic warehouse environment is a must. This position will have one direct report, will work closely with local recruiting, and partner with HR corporate functions for support on KeHE processes, policies and procedures in order to foster an environment consistent with our Culture, Mission, and Values. Essential Functions High level of focus on staffing and retention of hourly associates, work closely with recruitment and hiring managers to continually fine tune the process and improve quality of hires Oversee new-hire offer process and orientation, partner with Trainers and Managers on retention strategy for new hires in first 90 days of employment with KeHE Oversee HR processes, policies and procedures and align with local management to adapt practices as necessary to best support the unique challenges of the location while ensuring adherence to KeHE standards Role model behaviors that are congruent to KeHE's culture, act as a coach to local management, influence collaboration with DC leaders to make decisions that balance the best interest of employees and the business Provide courageous people perspective on business issues, even when unpopular, ensuring adherence to KeHE's core values and putting people before problems Manage employee relations matters, conduct internal workplace investigations as needed, present facts and recommendations to DC and/or HR leadership for alignment on proper resolution Ensure all day-to-day HR administration is executed in an accurate and timely matter and in-line with HR compliance standards Collaborate with safety, risk and local management to ensure adherence to safety prevention measures as well as administration of post-incident procedures and workers' compensation administration Under the guidance of Sr. HR Director, work with the legal department to respond to EEOC claims and other employment-related legal matters as they arise Minimum Requirements, Qualifications, Additional Skills, Aptitude Minimum 5-7 years HR Generalist experience Minimum 2-3 years HR Manager experience with at least one direct report Distribution and/or Manufacturing human resources experience preferred Bachelor's degree in Human Resources Management or a related field PHR/SPHR preferred Proven ability to interact with and influence across hourly associates and leadership Ability to work comfortably and successfully under pressure and handle multiple highly sensitive issues and competing priorities Contribute and support to the overall goals of the business and HR function Capability of prioritizing and handling multiple projects simultaneously, under tight time constraints Must have the ability to make recommendations to effectively resolve emotional and complex problems or issues, by using judgment that is in consistent with standards, practices, policies, procedures, regulation or government law Experience leading others is preferred. Able to work effectively with employees, peers, DC and region leaders as well as corporate HR support functions, and the local operations team in a productive collaborative environment coupled with the ability to be decisive is needed Ability to effectively present information and respond to questions Requisition ID 6 Equal Employer Opportunity Statement KeHE Distributors provides equal employment opportunities to all employees and applicants for employment and prohibits all forms of discrimination and harassment on the basis of race, color, religion or faith, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training as well as the administration of all Human Resources and Talent Acquisition processes.