Become a part of our caring community and help us put health first Are you passionate about the Medicare population, looking for an opportunity to work in sales with the ability to directly impact your own income potential? Do you have a track record of building trusting relationships in the community and exceeding expectations? If so, we are looking for licensed, highly motivated, and self-driven individuals to join our team. In this field position, you will; build community relationships, drive self-generated sales, and meet sales goals and metrics while working independently. You will be interacting with Humana's customers, external business partners and the community we serve through face-to-face, virtual, and telephonic interactions. Face to face will encompass grass roots marketing and field sales community events, as well as, visiting prospects in their homes. Our Medicare Sales Field Agents sell individual health plan products and educate beneficiaries on our services in a field setting. Some of our additional products include Life, Annuity, Indemnity, Dental, Vision, Prescription, and more. Humana has an inclusive and diverse culture welcoming candidates with multilingual skill sets to service our consumers. Humana Perks: Full time associates enjoy Base salary with a competitive commission structure plus a monthly guarantee Medical, Dental, Vision and a variety of other supplemental insurances Paid time off (PTO) & Paid Holidays 401(k) retirement savings plan Tuition reimbursement and/or scholarships for qualifying dependent children And much more! Use your skills to make an impact Required Qualifications Ability to have daily face to face interactions with prospective members in the field is required for this position Active Health Insurance license or ability to obtain prior to the start date Experience with technology to include high level use of laptops and mobile phone applications with an understanding of CRM tools or other sales/marketing resources Experience with Microsoft Office products such as Excel and Outlook This role is part of Humana's Driver safety program and requires an individual to have a clear and valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits. We will also run a Motor Vehicle Report for this position At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Must reside within the assigned territory/County Preferred Qualifications Active Life and Variable Annuity Insurance license Associate's or Bachelors' degree Prior experience in TEAMS and PowerPoint Experience engaging with the community through service, organizations, activities, and volunteerism Experience selling Medicare products Bilingual with the ability to speak, read and write in both English and an additional language without limitations or assistance Prior experience in public speaking and presentations Additional Information Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, you will receive an email from with instructions on how to add the information into your official application on Humana's secure website. Schedule: Meeting with members requires appointments and/or event times that may vary on nights and weekends. Flexibility is essential to your success. Training: will be the first three to four weeks of employment and attendance is mandatory. Interview Format As part of our hiring process for this opportunity, we are using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected to move forward in the process, you will receive an email correspondence inviting you to participate in a HireVue prescreen. In this prescreen, you will receive a set of questions over the phone and given the opportunity to record your audio responses to each question. You should anticipate this prescreen taking about 15 minutes. Your responses will be reviewed and if selected to move forward, you will be contacted with additional details involving the next step in the process. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $31,500 - $43,400 per year This job is eligible for a commission incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
04/17/2024
Full time
Become a part of our caring community and help us put health first Are you passionate about the Medicare population, looking for an opportunity to work in sales with the ability to directly impact your own income potential? Do you have a track record of building trusting relationships in the community and exceeding expectations? If so, we are looking for licensed, highly motivated, and self-driven individuals to join our team. In this field position, you will; build community relationships, drive self-generated sales, and meet sales goals and metrics while working independently. You will be interacting with Humana's customers, external business partners and the community we serve through face-to-face, virtual, and telephonic interactions. Face to face will encompass grass roots marketing and field sales community events, as well as, visiting prospects in their homes. Our Medicare Sales Field Agents sell individual health plan products and educate beneficiaries on our services in a field setting. Some of our additional products include Life, Annuity, Indemnity, Dental, Vision, Prescription, and more. Humana has an inclusive and diverse culture welcoming candidates with multilingual skill sets to service our consumers. Humana Perks: Full time associates enjoy Base salary with a competitive commission structure plus a monthly guarantee Medical, Dental, Vision and a variety of other supplemental insurances Paid time off (PTO) & Paid Holidays 401(k) retirement savings plan Tuition reimbursement and/or scholarships for qualifying dependent children And much more! Use your skills to make an impact Required Qualifications Ability to have daily face to face interactions with prospective members in the field is required for this position Active Health Insurance license or ability to obtain prior to the start date Experience with technology to include high level use of laptops and mobile phone applications with an understanding of CRM tools or other sales/marketing resources Experience with Microsoft Office products such as Excel and Outlook This role is part of Humana's Driver safety program and requires an individual to have a clear and valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits. We will also run a Motor Vehicle Report for this position At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Must reside within the assigned territory/County Preferred Qualifications Active Life and Variable Annuity Insurance license Associate's or Bachelors' degree Prior experience in TEAMS and PowerPoint Experience engaging with the community through service, organizations, activities, and volunteerism Experience selling Medicare products Bilingual with the ability to speak, read and write in both English and an additional language without limitations or assistance Prior experience in public speaking and presentations Additional Information Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, you will receive an email from with instructions on how to add the information into your official application on Humana's secure website. Schedule: Meeting with members requires appointments and/or event times that may vary on nights and weekends. Flexibility is essential to your success. Training: will be the first three to four weeks of employment and attendance is mandatory. Interview Format As part of our hiring process for this opportunity, we are using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected to move forward in the process, you will receive an email correspondence inviting you to participate in a HireVue prescreen. In this prescreen, you will receive a set of questions over the phone and given the opportunity to record your audio responses to each question. You should anticipate this prescreen taking about 15 minutes. Your responses will be reviewed and if selected to move forward, you will be contacted with additional details involving the next step in the process. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $31,500 - $43,400 per year This job is eligible for a commission incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Global Channel Management, Inc.
Jacksonville, Florida
Bilingual (Spanish) Call Rep requires: & WFH & Must have: Internet Service (cannot connect via WIFI) & Must have a minimum of 25mbps upload and 25mbps download. & Must have modem connection & Must be hardwired to your computer via Ethernet cable. & Personal Home computer, and headset that will allow agent to answer calls required. & Must have USB headset that is Avaya compatible & Call center experience preferred. Excellent communication skills. & Basic knowledge of computer applications. & Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle. & Availability to work a schedule that ends no later than 10 pm eastern time for either Sunday-Thursday or Tuesday-Saturday schedule. Bilingual (Spanish) Call Rep duties: & Answer phones from potential and existing customers & Ask specific questions to determine need and then transfer to the appropriate dept.
04/17/2024
Bilingual (Spanish) Call Rep requires: & WFH & Must have: Internet Service (cannot connect via WIFI) & Must have a minimum of 25mbps upload and 25mbps download. & Must have modem connection & Must be hardwired to your computer via Ethernet cable. & Personal Home computer, and headset that will allow agent to answer calls required. & Must have USB headset that is Avaya compatible & Call center experience preferred. Excellent communication skills. & Basic knowledge of computer applications. & Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle. & Availability to work a schedule that ends no later than 10 pm eastern time for either Sunday-Thursday or Tuesday-Saturday schedule. Bilingual (Spanish) Call Rep duties: & Answer phones from potential and existing customers & Ask specific questions to determine need and then transfer to the appropriate dept.
EDUCATION Education: Associate's Degree in related field preferred. Population Specifics: NA Experience: Sufficient previous secretarial experience with background in hospital setting preferred. Sufficient experience using computers to do the required word processing, charts, tables, reports, and presentations required. Required Certification: None Other: Bilingual and/or English/Spanish-Speaking preferred. Ability to work with culturally diverse population. ESSENTIAL RESPONSIBILITIES/COMPETENCIES =at risk for exposure to blood borne pathogens Provide administrative/secretarial support to the Nursing Director and Inpatient staff Coordinates Unit staffing Provides support to Inpatient Unit for Kronos time cards Quality Clinical Review and data entry Assists with Unit specific activities Act independently without specific instructions, utilizing time and resources effectively. LOURDES HEALTH NETWORK REQUIRED RESPONSIBILITIES/COMPETENCIES Responsible for becoming knowledgeable and compliant with Department, Hospital, Fire/Safety/Disaster, Educational requirements and Personnel Policies. Follow the Corporate Compliance Program and maintains confidentiality standard. Demonstrate support and adherence to the Mission and Values Statement of the Sisters of St. Joseph of Carondelet as an agent of Lourdes Health Network. Participate and support the Continuous Quality Improvement process and provides optimum customer service. Responsible for development and implementation of self-management skills. "This is designated as a safety sensitive position" Wage: $17.17 - $22.33
04/17/2024
Full time
EDUCATION Education: Associate's Degree in related field preferred. Population Specifics: NA Experience: Sufficient previous secretarial experience with background in hospital setting preferred. Sufficient experience using computers to do the required word processing, charts, tables, reports, and presentations required. Required Certification: None Other: Bilingual and/or English/Spanish-Speaking preferred. Ability to work with culturally diverse population. ESSENTIAL RESPONSIBILITIES/COMPETENCIES =at risk for exposure to blood borne pathogens Provide administrative/secretarial support to the Nursing Director and Inpatient staff Coordinates Unit staffing Provides support to Inpatient Unit for Kronos time cards Quality Clinical Review and data entry Assists with Unit specific activities Act independently without specific instructions, utilizing time and resources effectively. LOURDES HEALTH NETWORK REQUIRED RESPONSIBILITIES/COMPETENCIES Responsible for becoming knowledgeable and compliant with Department, Hospital, Fire/Safety/Disaster, Educational requirements and Personnel Policies. Follow the Corporate Compliance Program and maintains confidentiality standard. Demonstrate support and adherence to the Mission and Values Statement of the Sisters of St. Joseph of Carondelet as an agent of Lourdes Health Network. Participate and support the Continuous Quality Improvement process and provides optimum customer service. Responsible for development and implementation of self-management skills. "This is designated as a safety sensitive position" Wage: $17.17 - $22.33
Job Description: The Role Fidelity's Asset Management Technology Division is seeking a Director of Quant Development to join their Fixed Income Embedded Quant Development Team. This is a core software engineering role in our dynamic and fast-paced quantitative development team. You will be 'embedded' within the quantitative research team and you will partner with the investment teams on various projects including portfolio construction, risk management, and alpha research. You will build high quality, robust, and efficient analytical solutions that will be used to improve Fixed Income's investment processes. This role impacts the organization by improving the quality and time-to-market of Research initiatives through a combination of both analytical and software development skillsets. The assignments will include gathering the ideas, conceptualizing them through a programming language, and creating a packaged solution that can be used by the investment professionals. Primary Location: Merrimack, NH The Expertise and Skills You Bring • Bachelor's (Masters preferred) in a quantitative or computational field such as Computer Science, Applied Mathematics, Statistics, Engineering • 10+ years of experience in a quantitative/computational environment supporting investment management with Fixed Income asset class securities • 5+ years of experience in designing and developing methods and solutions related to Fixed Income analytics, risk & pricing models • Full-stack software development knowledge and critical thinking skills to design optimal solutions for computing fixed income security level analytics • Strong software engineering skills, including C++, Python, shell scripting, SQL, and Linux preferably in a command line environment • Ability to communicate effectively with multiple stakeholders, including fundamental and quantitative researchers and technology partners The Team Quantitative Development team is part of Asset Management's Quantitative Research & Investment Technology group that partners with the Fixed Income investment teams on various projects including portfolio construction, risk management, and alpha research. We build high quality, robust, and efficient high-responsive solutions that are used to improve efficiency and decision-making processes. The base salary range for this position is $103,000-$218,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Certifications: Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Residential Real Estate Agent, Staff Accountant, and Bilingual Customer Service and others in the Accounting and Finance to apply.
04/17/2024
Full time
Job Description: The Role Fidelity's Asset Management Technology Division is seeking a Director of Quant Development to join their Fixed Income Embedded Quant Development Team. This is a core software engineering role in our dynamic and fast-paced quantitative development team. You will be 'embedded' within the quantitative research team and you will partner with the investment teams on various projects including portfolio construction, risk management, and alpha research. You will build high quality, robust, and efficient analytical solutions that will be used to improve Fixed Income's investment processes. This role impacts the organization by improving the quality and time-to-market of Research initiatives through a combination of both analytical and software development skillsets. The assignments will include gathering the ideas, conceptualizing them through a programming language, and creating a packaged solution that can be used by the investment professionals. Primary Location: Merrimack, NH The Expertise and Skills You Bring • Bachelor's (Masters preferred) in a quantitative or computational field such as Computer Science, Applied Mathematics, Statistics, Engineering • 10+ years of experience in a quantitative/computational environment supporting investment management with Fixed Income asset class securities • 5+ years of experience in designing and developing methods and solutions related to Fixed Income analytics, risk & pricing models • Full-stack software development knowledge and critical thinking skills to design optimal solutions for computing fixed income security level analytics • Strong software engineering skills, including C++, Python, shell scripting, SQL, and Linux preferably in a command line environment • Ability to communicate effectively with multiple stakeholders, including fundamental and quantitative researchers and technology partners The Team Quantitative Development team is part of Asset Management's Quantitative Research & Investment Technology group that partners with the Fixed Income investment teams on various projects including portfolio construction, risk management, and alpha research. We build high quality, robust, and efficient high-responsive solutions that are used to improve efficiency and decision-making processes. The base salary range for this position is $103,000-$218,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Certifications: Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as Residential Real Estate Agent, Staff Accountant, and Bilingual Customer Service and others in the Accounting and Finance to apply.
EDUCATION Education: Associate's Degree in related field preferred. Population Specifics: NA Experience: Sufficient previous secretarial experience with background in hospital setting preferred. Sufficient experience using computers to do the required word processing, charts, tables, reports, and presentations required. Required Certification: None Other: Bilingual and/or English/Spanish-Speaking preferred. Ability to work with culturally diverse population. ESSENTIAL RESPONSIBILITIES/COMPETENCIES =at risk for exposure to blood borne pathogens Provide administrative/secretarial support to the Nursing Director and Inpatient staff Coordinates Unit staffing Provides support to Inpatient Unit for Kronos time cards Quality Clinical Review and data entry Assists with Unit specific activities Act independently without specific instructions, utilizing time and resources effectively. LOURDES HEALTH NETWORK REQUIRED RESPONSIBILITIES/COMPETENCIES Responsible for becoming knowledgeable and compliant with Department, Hospital, Fire/Safety/Disaster, Educational requirements and Personnel Policies. Follow the Corporate Compliance Program and maintains confidentiality standard. Demonstrate support and adherence to the Mission and Values Statement of the Sisters of St. Joseph of Carondelet as an agent of Lourdes Health Network. Participate and support the Continuous Quality Improvement process and provides optimum customer service. Responsible for development and implementation of self-management skills. "This is designated as a safety sensitive position" Wage: $17.17 - $22.33
04/16/2024
Full time
EDUCATION Education: Associate's Degree in related field preferred. Population Specifics: NA Experience: Sufficient previous secretarial experience with background in hospital setting preferred. Sufficient experience using computers to do the required word processing, charts, tables, reports, and presentations required. Required Certification: None Other: Bilingual and/or English/Spanish-Speaking preferred. Ability to work with culturally diverse population. ESSENTIAL RESPONSIBILITIES/COMPETENCIES =at risk for exposure to blood borne pathogens Provide administrative/secretarial support to the Nursing Director and Inpatient staff Coordinates Unit staffing Provides support to Inpatient Unit for Kronos time cards Quality Clinical Review and data entry Assists with Unit specific activities Act independently without specific instructions, utilizing time and resources effectively. LOURDES HEALTH NETWORK REQUIRED RESPONSIBILITIES/COMPETENCIES Responsible for becoming knowledgeable and compliant with Department, Hospital, Fire/Safety/Disaster, Educational requirements and Personnel Policies. Follow the Corporate Compliance Program and maintains confidentiality standard. Demonstrate support and adherence to the Mission and Values Statement of the Sisters of St. Joseph of Carondelet as an agent of Lourdes Health Network. Participate and support the Continuous Quality Improvement process and provides optimum customer service. Responsible for development and implementation of self-management skills. "This is designated as a safety sensitive position" Wage: $17.17 - $22.33
EDUCATION 1. Education: Bachelor's Degree in Accounting preferred. 2. Experience: Five (5) years' experience in payroll management/accounting required. 3. Required Certification: Certified Payroll Professional is preferred. 4. Other: Bilingual and/or English/Spanish speaking preferred. Ability to work with culturally diverse population. ESSENTIAL RESPONSIBILITIES/COMPETENCIES =at risk for exposure to blood borne pathogens 1. Coordinates the payroll process, acting as the master timekeeper. 2. Remain abreast of all legislation as it relates to payroll. 3. Complies with internal policies, bargaining agreements, and outside independent contracts. 4. Validate payroll software. 5. Maintain general ledger payroll accounts. 6. Implements and maintain payroll standard operating procedures. NON-ESSENTIAL RESPONSIBILITIES/COMPETENCIES =at risk for exposure to blood borne pathogens 1. Participates in professional growth and development. 2. Performs other related duties as assigned. LOURDES HEALTH NETWORK REQUIRED RESPONSIBILITIES/COMPETENCIES 1. Is responsible for becoming knowledgeable and compliant with Department, Hospital, Fire/Safety/Disaster, Educational requirements and Personnel Policies. 2. Follow the Corporate Compliance Program and maintains confidentiality standard. 3. Demonstrates support and adherence to the Mission and Values Statement of the Sisters of St. Joseph of Carondelet as an agent of the Network. 4. Participates and supports the Continuous Quality Improvement process and provides optimum customer service. 5. Responsible for development and implementation of self-management skills. SALARY: $24.86 - $35.32 This is designated as a safety-sensitive position Benefits: Medical Insurance: PPO, HRA, HDHP offered through Blue Cross Blue Shield Dental Insurance: Offered through Delta Dental Vision Insurance: Offered through VSP Free EAP (Employee Assistance Program) Paid Time Off (Up to 25 days a year or 200 hours) Employer Paid Short-Term and Long-Term Disability Coverage options for Medical, Dental and Vision include: Employee, Employee & Spouse/Domestic Partner, Employee & Child, Family Voluntary Benefits: Health Savings Account Flex Spending Account: Medical & Dependent Voluntary Life: including Employee, Spouse/Domestic Partner, and Child Critical Illness: including Employee & Spouse/Domestic Partner Hospital Indemnity Accident Coverage Identity Theft Protection Legal Aid 401(k)
04/15/2024
Full time
EDUCATION 1. Education: Bachelor's Degree in Accounting preferred. 2. Experience: Five (5) years' experience in payroll management/accounting required. 3. Required Certification: Certified Payroll Professional is preferred. 4. Other: Bilingual and/or English/Spanish speaking preferred. Ability to work with culturally diverse population. ESSENTIAL RESPONSIBILITIES/COMPETENCIES =at risk for exposure to blood borne pathogens 1. Coordinates the payroll process, acting as the master timekeeper. 2. Remain abreast of all legislation as it relates to payroll. 3. Complies with internal policies, bargaining agreements, and outside independent contracts. 4. Validate payroll software. 5. Maintain general ledger payroll accounts. 6. Implements and maintain payroll standard operating procedures. NON-ESSENTIAL RESPONSIBILITIES/COMPETENCIES =at risk for exposure to blood borne pathogens 1. Participates in professional growth and development. 2. Performs other related duties as assigned. LOURDES HEALTH NETWORK REQUIRED RESPONSIBILITIES/COMPETENCIES 1. Is responsible for becoming knowledgeable and compliant with Department, Hospital, Fire/Safety/Disaster, Educational requirements and Personnel Policies. 2. Follow the Corporate Compliance Program and maintains confidentiality standard. 3. Demonstrates support and adherence to the Mission and Values Statement of the Sisters of St. Joseph of Carondelet as an agent of the Network. 4. Participates and supports the Continuous Quality Improvement process and provides optimum customer service. 5. Responsible for development and implementation of self-management skills. SALARY: $24.86 - $35.32 This is designated as a safety-sensitive position Benefits: Medical Insurance: PPO, HRA, HDHP offered through Blue Cross Blue Shield Dental Insurance: Offered through Delta Dental Vision Insurance: Offered through VSP Free EAP (Employee Assistance Program) Paid Time Off (Up to 25 days a year or 200 hours) Employer Paid Short-Term and Long-Term Disability Coverage options for Medical, Dental and Vision include: Employee, Employee & Spouse/Domestic Partner, Employee & Child, Family Voluntary Benefits: Health Savings Account Flex Spending Account: Medical & Dependent Voluntary Life: including Employee, Spouse/Domestic Partner, and Child Critical Illness: including Employee & Spouse/Domestic Partner Hospital Indemnity Accident Coverage Identity Theft Protection Legal Aid 401(k)
EDUCATION 1. Education: Bachelor's Degree in Accounting preferred. 2. Experience: Five (5) years' experience in payroll management/accounting required. 3. Required Certification: Certified Payroll Professional is preferred. 4. Other: Bilingual and/or English/Spanish speaking preferred. Ability to work with culturally diverse population. ESSENTIAL RESPONSIBILITIES/COMPETENCIES =at risk for exposure to blood borne pathogens 1. Coordinates the payroll process, acting as the master timekeeper. 2. Remain abreast of all legislation as it relates to payroll. 3. Complies with internal policies, bargaining agreements, and outside independent contracts. 4. Validate payroll software. 5. Maintain general ledger payroll accounts. 6. Implements and maintain payroll standard operating procedures. NON-ESSENTIAL RESPONSIBILITIES/COMPETENCIES =at risk for exposure to blood borne pathogens 1. Participates in professional growth and development. 2. Performs other related duties as assigned. LOURDES HEALTH NETWORK REQUIRED RESPONSIBILITIES/COMPETENCIES 1. Is responsible for becoming knowledgeable and compliant with Department, Hospital, Fire/Safety/Disaster, Educational requirements and Personnel Policies. 2. Follow the Corporate Compliance Program and maintains confidentiality standard. 3. Demonstrates support and adherence to the Mission and Values Statement of the Sisters of St. Joseph of Carondelet as an agent of the Network. 4. Participates and supports the Continuous Quality Improvement process and provides optimum customer service. 5. Responsible for development and implementation of self-management skills. SALARY: $24.86 - $35.32 This is designated as a safety-sensitive position Benefits: Medical Insurance: PPO, HRA, HDHP offered through Blue Cross Blue Shield Dental Insurance: Offered through Delta Dental Vision Insurance: Offered through VSP Free EAP (Employee Assistance Program) Paid Time Off (Up to 25 days a year or 200 hours) Employer Paid Short-Term and Long-Term Disability Coverage options for Medical, Dental and Vision include: Employee, Employee & Spouse/Domestic Partner, Employee & Child, Family Voluntary Benefits: Health Savings Account Flex Spending Account: Medical & Dependent Voluntary Life: including Employee, Spouse/Domestic Partner, and Child Critical Illness: including Employee & Spouse/Domestic Partner Hospital Indemnity Accident Coverage Identity Theft Protection Legal Aid 401(k)
04/15/2024
Full time
EDUCATION 1. Education: Bachelor's Degree in Accounting preferred. 2. Experience: Five (5) years' experience in payroll management/accounting required. 3. Required Certification: Certified Payroll Professional is preferred. 4. Other: Bilingual and/or English/Spanish speaking preferred. Ability to work with culturally diverse population. ESSENTIAL RESPONSIBILITIES/COMPETENCIES =at risk for exposure to blood borne pathogens 1. Coordinates the payroll process, acting as the master timekeeper. 2. Remain abreast of all legislation as it relates to payroll. 3. Complies with internal policies, bargaining agreements, and outside independent contracts. 4. Validate payroll software. 5. Maintain general ledger payroll accounts. 6. Implements and maintain payroll standard operating procedures. NON-ESSENTIAL RESPONSIBILITIES/COMPETENCIES =at risk for exposure to blood borne pathogens 1. Participates in professional growth and development. 2. Performs other related duties as assigned. LOURDES HEALTH NETWORK REQUIRED RESPONSIBILITIES/COMPETENCIES 1. Is responsible for becoming knowledgeable and compliant with Department, Hospital, Fire/Safety/Disaster, Educational requirements and Personnel Policies. 2. Follow the Corporate Compliance Program and maintains confidentiality standard. 3. Demonstrates support and adherence to the Mission and Values Statement of the Sisters of St. Joseph of Carondelet as an agent of the Network. 4. Participates and supports the Continuous Quality Improvement process and provides optimum customer service. 5. Responsible for development and implementation of self-management skills. SALARY: $24.86 - $35.32 This is designated as a safety-sensitive position Benefits: Medical Insurance: PPO, HRA, HDHP offered through Blue Cross Blue Shield Dental Insurance: Offered through Delta Dental Vision Insurance: Offered through VSP Free EAP (Employee Assistance Program) Paid Time Off (Up to 25 days a year or 200 hours) Employer Paid Short-Term and Long-Term Disability Coverage options for Medical, Dental and Vision include: Employee, Employee & Spouse/Domestic Partner, Employee & Child, Family Voluntary Benefits: Health Savings Account Flex Spending Account: Medical & Dependent Voluntary Life: including Employee, Spouse/Domestic Partner, and Child Critical Illness: including Employee & Spouse/Domestic Partner Hospital Indemnity Accident Coverage Identity Theft Protection Legal Aid 401(k)
Are you passionate about helping others? If so, we want you on our team! Navient is looking for team members who will provide exceptional service and support to our customers! Must live within 1 hour of Fishers, IN Start May 13th, 2024 Interviews will be conducted virtually via Microsoft Teams. Bilingual applicants fluent in both English and Spanish encouraged to apply. (bilingual differential available) WHAT WE DO: We provide expert guidance, asset management, and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels. Our passion and commitment to helping our clients and millions of Americans achieve financial success is what makes us an industry leader! WHAT YOU'LL DO: As a Customer Care Specialist , you'll play a critical role in assisting our customers as they navigate successful management and repayment of their loans. By speaking with our customers on inbound and outbound calls you will be the voice of Navient, guiding them through their options to achieve account resolution while providing them with support that is easy and reliable. LOCATION + START DATE: Remote/Hybrid - To support the onsite requirement, applicants must live within 1 hour of our location in Fishers, IN. May 13th, 2024 PAY + BENEFITS: The compensation for this role is $16.00 per hour + competitive benefits package. Candidates fluent in English and Spanish will also be eligible for a bilingual differential of $1/hr after successfully completing training and the required assessment. Joining our team provides: 3 weeks of PTO (increases to 4 weeks after just 1 year of service) Medical, dental, vision (elected benefits start the 1st of the following month after enrollment) 401K (plus employer match) Tuition Reimbursement Employee Assistance Program Local employee discounts Optional pet insurance SCHEDULE + TRAINING: As a hybrid employee, your schedule will include a mixture of work-from-home and in-office scheduling. During the New Hire Training period, your technical training will primarily be virtual (lasting approximately the first 3 weeks), but you will be scheduled to be in office at least once during those 3 weeks to job shadow with a tenured agent prior to starting the phone training portion of the curriculum. When you begin to take phone calls (during the 4 th week of training), you will be on-site to ensure you have hands-on support, as well as additional opportunities to shadow tenured agents who will be available to provide coaching and feedback. After New Hire training concludes, you will be required to work onsite at least 3 times per month (or in the event of technical issues ). All onsite workdays will be scheduled by your supervisor and ample notice of these days will be provided to allow you to plan accordingly. Must be available to come into the office if having technical issues (i.e. internet connectivity) in your home .office. HYBRID TRAINING: Monday-Friday, 8AM-5PM EST (training period = 4 weeks) SHIFT ONE Monday - Tuesday, 12:00PM - 9:00PM Wednesday - Friday, 8:00AM - 5:00PM + 1 Saturday per Month, 8:00AM - 12:00PM SHIFT TWO Monday - Tuesday, 8:00AM - 5:00PM Wednesday - Thursday, 12:00PM - 9:00PM Friday - 8:00AM - 5:00PM + 1 Saturday per Month, 8:00AM - 12:00PM SHIFT THREE ( % differential ) Monday - Friday, 12:00PM - 9:00PM OFFICE AND TECHNOLOGY REQUIREMENTS: Navient will provide all hardware and software. Qualified candidates must secure the following to successfully execute job responsibilities: Reliable high-speed internet- minimum of 100mbps download/ 10 upload speed and latency less than 25-50 ms Computer equipment will be provided and will need to be picked up 1-business day prior to the start of New Hire training (scheduling information will be provided 1 week before your start date). Private workspace or home office free from distractions Ability to work onsite as required + if any home internet/technical issues arise MINIMUM REQUIREMENTS: High School Diploma, GED, or Equivalent 6+ months of work experience, preferably in customer service, with priority given to student lending experience (Associates or Bachelor's degree may substitute for the 6+ months of work experience.) Must live within 1 hour of Fishers, IN Ability to attend mandatory training your first four weeks of employment. Ability to thrive and grow in a fast-paced, high-volume call center environment and think critically to provide customers with the information they need in an efficient and effective manner. Superior customer service and interpersonal skills, including ability to maintain a positive, empathetic, and professional attitude toward customers at all times. Excellent computer navigation skills, including the ability to multi-task and use dual monitors to toggle between screens and systems while speaking with customers. Ability to develop and maintain an in-depth understanding of student loan servicing processing and possess the ability to effectively communicate program requirements in a clear and concise manner to support our customers. Demonstrated ability to listen and "hear" the customer's concern so that the appropriate response is given PREFERRED QUALIFICATIONS: Experience working in Call Center Student lending or financial aid experience College Degree All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability. EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.
04/12/2024
Full time
Are you passionate about helping others? If so, we want you on our team! Navient is looking for team members who will provide exceptional service and support to our customers! Must live within 1 hour of Fishers, IN Start May 13th, 2024 Interviews will be conducted virtually via Microsoft Teams. Bilingual applicants fluent in both English and Spanish encouraged to apply. (bilingual differential available) WHAT WE DO: We provide expert guidance, asset management, and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels. Our passion and commitment to helping our clients and millions of Americans achieve financial success is what makes us an industry leader! WHAT YOU'LL DO: As a Customer Care Specialist , you'll play a critical role in assisting our customers as they navigate successful management and repayment of their loans. By speaking with our customers on inbound and outbound calls you will be the voice of Navient, guiding them through their options to achieve account resolution while providing them with support that is easy and reliable. LOCATION + START DATE: Remote/Hybrid - To support the onsite requirement, applicants must live within 1 hour of our location in Fishers, IN. May 13th, 2024 PAY + BENEFITS: The compensation for this role is $16.00 per hour + competitive benefits package. Candidates fluent in English and Spanish will also be eligible for a bilingual differential of $1/hr after successfully completing training and the required assessment. Joining our team provides: 3 weeks of PTO (increases to 4 weeks after just 1 year of service) Medical, dental, vision (elected benefits start the 1st of the following month after enrollment) 401K (plus employer match) Tuition Reimbursement Employee Assistance Program Local employee discounts Optional pet insurance SCHEDULE + TRAINING: As a hybrid employee, your schedule will include a mixture of work-from-home and in-office scheduling. During the New Hire Training period, your technical training will primarily be virtual (lasting approximately the first 3 weeks), but you will be scheduled to be in office at least once during those 3 weeks to job shadow with a tenured agent prior to starting the phone training portion of the curriculum. When you begin to take phone calls (during the 4 th week of training), you will be on-site to ensure you have hands-on support, as well as additional opportunities to shadow tenured agents who will be available to provide coaching and feedback. After New Hire training concludes, you will be required to work onsite at least 3 times per month (or in the event of technical issues ). All onsite workdays will be scheduled by your supervisor and ample notice of these days will be provided to allow you to plan accordingly. Must be available to come into the office if having technical issues (i.e. internet connectivity) in your home .office. HYBRID TRAINING: Monday-Friday, 8AM-5PM EST (training period = 4 weeks) SHIFT ONE Monday - Tuesday, 12:00PM - 9:00PM Wednesday - Friday, 8:00AM - 5:00PM + 1 Saturday per Month, 8:00AM - 12:00PM SHIFT TWO Monday - Tuesday, 8:00AM - 5:00PM Wednesday - Thursday, 12:00PM - 9:00PM Friday - 8:00AM - 5:00PM + 1 Saturday per Month, 8:00AM - 12:00PM SHIFT THREE ( % differential ) Monday - Friday, 12:00PM - 9:00PM OFFICE AND TECHNOLOGY REQUIREMENTS: Navient will provide all hardware and software. Qualified candidates must secure the following to successfully execute job responsibilities: Reliable high-speed internet- minimum of 100mbps download/ 10 upload speed and latency less than 25-50 ms Computer equipment will be provided and will need to be picked up 1-business day prior to the start of New Hire training (scheduling information will be provided 1 week before your start date). Private workspace or home office free from distractions Ability to work onsite as required + if any home internet/technical issues arise MINIMUM REQUIREMENTS: High School Diploma, GED, or Equivalent 6+ months of work experience, preferably in customer service, with priority given to student lending experience (Associates or Bachelor's degree may substitute for the 6+ months of work experience.) Must live within 1 hour of Fishers, IN Ability to attend mandatory training your first four weeks of employment. Ability to thrive and grow in a fast-paced, high-volume call center environment and think critically to provide customers with the information they need in an efficient and effective manner. Superior customer service and interpersonal skills, including ability to maintain a positive, empathetic, and professional attitude toward customers at all times. Excellent computer navigation skills, including the ability to multi-task and use dual monitors to toggle between screens and systems while speaking with customers. Ability to develop and maintain an in-depth understanding of student loan servicing processing and possess the ability to effectively communicate program requirements in a clear and concise manner to support our customers. Demonstrated ability to listen and "hear" the customer's concern so that the appropriate response is given PREFERRED QUALIFICATIONS: Experience working in Call Center Student lending or financial aid experience College Degree All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability. EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.
Are you passionate about helping others? If so, we want you on our team! Navient is looking for team members who will provide exceptional service and support to our customers! Start May 13th, 2024 Must have prior Student Loan Servicing experience. This position is HYBRID and will require onsite work at one of our three locations - Muncie, IN; Fishers, IN; or Wilkes-Barre, PA Bilingual applicants fluent in both English and Spanish encouraged to apply. (bilingual differential available) Interviews will be conducted virtually via Microsoft Teams. WHAT WE DO: We provide expert guidance, asset management, and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels. Our passion and commitment to helping our clients and millions of Americans achieve financial success is what makes us an industry leader! WHAT YOU'LL DO: As a Customer Care Commercial Specialist II, you'll play a critical role in assisting our customers as they navigate successful management and repayment of their loans. By speaking with our customers on inbound and outbound calls you will be the voice of Navient, guiding them through their options to help them achieve account resolution while providing them with support that is easy and reliable. As a hybrid employee, your schedule will include a mixture of work-from-home and in-office scheduling. During the New Hire Training period, your technical training will primarily be virtual (lasting approximately the first 3 weeks), but you will be scheduled to be in office at least once during those 3 weeks to job shadow with a tenured agent prior to starting the phone training portion of the curriculum. When you begin to take phone calls (during the 4th week of training), you will be on-site to ensure you have hands-on support, as well as additional opportunities to shadow tenured agents who will be available to provide coaching and feedback. After New Hire training concludes, you will be required to work onsite at least 3 times per month (or in the event of technical issues ). All onsite workdays will be scheduled by your supervisor and ample notice of these days will be provided to allow you to plan accordingly. Must be available to come into the office if having technical issues (i.e. internet connectivity) in your home office. LOCATION + START DATE: Remote/Hybrid - To support the onsite requirement, applicants must live within 1 hour of one of our three physical locations (Fishers, IN, Muncie, IN, or Wilkes Barre, PA). Start Date - May 13th, 2024 PAY + BENEFITS: As a full-time employee, you will earn $16.00 per hour and be eligible for a monthly performance bonus. Full-Time Benefits: 3 weeks of PTO (increases to 4 weeks after just 1 year of service) Medical, dental, vision (elected benefits start the 1st of the following month after enrollment) 401K (plus employer match) Tuition Reimbursement Employee Assistance Program Local employee discounts Optional pet insurance SCHEDULE + TRAINING: HYBRID TRAINING: Monday-Friday, 8AM-5PM (training period = 4 weeks) SHIFT ONE Monday - Tuesday, 12:00PM - 9:00PM Wednesday - Friday, 8:00AM - 5:00PM + 1 Saturday per Month, 8:00AM - 12:00PM SHIFT TWO Monday - Tuesday, 8:00AM - 5:00PM Wednesday - Thursday, 12:00PM - 9:00PM Friday - 8:00AM - 5:00PM + 1 Saturday per Month, 8:00AM - 12:00PM SHIFT THREE ( % differential ) Monday - Friday, 12:00PM - 9:00PM OFFICE AND TECHNOLOGY REQUIREMENTS: Navient will provide all hardware and software. Qualified candidates must secure and maintain the following to successfully execute job responsibilities: Reliable high-speed internet- minimum of 100mbps download/ 10 upload speed and latency less than 25-50 ms Computer equipment will be provided and need to be picked up the day before New Hire Training begins (scheduling information will be forthcoming) Private workspace or home office free from distractions Ability to work onsite as required and when any home internet/technical issues arise MINIMUM REQUIREMENTS: High School Diploma, GED, or Equivalent Must have 12 months of student loan servicing experience Must live within 1 hour of Fishers, IN; Muncie, IN; or Wilkes-Barre, PA Must have excellent PC skills and ability to operate in a business environment Ability to handle high volume of calls in a fast paced environment Must communication in a clear and concise manner. Demonstrated ability to listen and "hear" the customer's concern so that the appropriate response is given Demonstrated ability to perform mathematical calculations in order to determine proper delinquency of loans utilizing last payment dates, monthly payment amounts, interest rates and payments received Demonstrated ability to maintain professional conduct in a business environment Ability to work effectively in a team, people, and results oriented environment OTHER HELPFUL QUALIFICATIONS: Student lending, banking, or financial aid Call center experience a plus Be proud of where you work - Choose Navient as the next step in your career! All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability. EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.
04/12/2024
Full time
Are you passionate about helping others? If so, we want you on our team! Navient is looking for team members who will provide exceptional service and support to our customers! Start May 13th, 2024 Must have prior Student Loan Servicing experience. This position is HYBRID and will require onsite work at one of our three locations - Muncie, IN; Fishers, IN; or Wilkes-Barre, PA Bilingual applicants fluent in both English and Spanish encouraged to apply. (bilingual differential available) Interviews will be conducted virtually via Microsoft Teams. WHAT WE DO: We provide expert guidance, asset management, and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels. Our passion and commitment to helping our clients and millions of Americans achieve financial success is what makes us an industry leader! WHAT YOU'LL DO: As a Customer Care Commercial Specialist II, you'll play a critical role in assisting our customers as they navigate successful management and repayment of their loans. By speaking with our customers on inbound and outbound calls you will be the voice of Navient, guiding them through their options to help them achieve account resolution while providing them with support that is easy and reliable. As a hybrid employee, your schedule will include a mixture of work-from-home and in-office scheduling. During the New Hire Training period, your technical training will primarily be virtual (lasting approximately the first 3 weeks), but you will be scheduled to be in office at least once during those 3 weeks to job shadow with a tenured agent prior to starting the phone training portion of the curriculum. When you begin to take phone calls (during the 4th week of training), you will be on-site to ensure you have hands-on support, as well as additional opportunities to shadow tenured agents who will be available to provide coaching and feedback. After New Hire training concludes, you will be required to work onsite at least 3 times per month (or in the event of technical issues ). All onsite workdays will be scheduled by your supervisor and ample notice of these days will be provided to allow you to plan accordingly. Must be available to come into the office if having technical issues (i.e. internet connectivity) in your home office. LOCATION + START DATE: Remote/Hybrid - To support the onsite requirement, applicants must live within 1 hour of one of our three physical locations (Fishers, IN, Muncie, IN, or Wilkes Barre, PA). Start Date - May 13th, 2024 PAY + BENEFITS: As a full-time employee, you will earn $16.00 per hour and be eligible for a monthly performance bonus. Full-Time Benefits: 3 weeks of PTO (increases to 4 weeks after just 1 year of service) Medical, dental, vision (elected benefits start the 1st of the following month after enrollment) 401K (plus employer match) Tuition Reimbursement Employee Assistance Program Local employee discounts Optional pet insurance SCHEDULE + TRAINING: HYBRID TRAINING: Monday-Friday, 8AM-5PM (training period = 4 weeks) SHIFT ONE Monday - Tuesday, 12:00PM - 9:00PM Wednesday - Friday, 8:00AM - 5:00PM + 1 Saturday per Month, 8:00AM - 12:00PM SHIFT TWO Monday - Tuesday, 8:00AM - 5:00PM Wednesday - Thursday, 12:00PM - 9:00PM Friday - 8:00AM - 5:00PM + 1 Saturday per Month, 8:00AM - 12:00PM SHIFT THREE ( % differential ) Monday - Friday, 12:00PM - 9:00PM OFFICE AND TECHNOLOGY REQUIREMENTS: Navient will provide all hardware and software. Qualified candidates must secure and maintain the following to successfully execute job responsibilities: Reliable high-speed internet- minimum of 100mbps download/ 10 upload speed and latency less than 25-50 ms Computer equipment will be provided and need to be picked up the day before New Hire Training begins (scheduling information will be forthcoming) Private workspace or home office free from distractions Ability to work onsite as required and when any home internet/technical issues arise MINIMUM REQUIREMENTS: High School Diploma, GED, or Equivalent Must have 12 months of student loan servicing experience Must live within 1 hour of Fishers, IN; Muncie, IN; or Wilkes-Barre, PA Must have excellent PC skills and ability to operate in a business environment Ability to handle high volume of calls in a fast paced environment Must communication in a clear and concise manner. Demonstrated ability to listen and "hear" the customer's concern so that the appropriate response is given Demonstrated ability to perform mathematical calculations in order to determine proper delinquency of loans utilizing last payment dates, monthly payment amounts, interest rates and payments received Demonstrated ability to maintain professional conduct in a business environment Ability to work effectively in a team, people, and results oriented environment OTHER HELPFUL QUALIFICATIONS: Student lending, banking, or financial aid Call center experience a plus Be proud of where you work - Choose Navient as the next step in your career! All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability. EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.
Are you passionate about helping others? If so, we want you on our team! Navient is looking for team members who will provide exceptional service and support to our customers! Must live within 1 hour of Wilkes-Barre, PA Start May 13th, 2024 Interviews will be conducted virtually via Microsoft Teams. Bilingual applicants fluent in both English and Spanish encouraged to apply. (bilingual differential available) WHAT WE DO: We provide expert guidance, asset management, and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels. Our passion and commitment to helping our clients and millions of Americans achieve financial success is what makes us an industry leader! WHAT YOU'LL DO: As a Customer Care Specialist , you'll play a critical role in assisting our customers as they navigate successful management and repayment of their loans. By speaking with our customers on inbound and outbound calls you will be the voice of Navient, guiding them through their options to achieve account resolution while providing them with support that is easy and reliable. LOCATION + START DATE: Remote/Hybrid - To support the onsite requirement, applicants must live within 1 hour of our location in Wilkes-Barre, PA May 13th, 2024 PAY + BENEFITS: The compensation for this role is $16.00 per hour + competitive benefits package. Candidates fluent in English and Spanish will also be eligible for a bilingual differential of $1/hr after successfully completing training and the required assessment. Joining our team provides: 3 weeks of PTO (increases to 4 weeks after just 1 year of service) Medical, dental, vision (elected benefits start the 1st of the following month after enrollment) 401K (plus employer match) Tuition Reimbursement Employee Assistance Program Local employee discounts Optional pet insurance SCHEDULE + TRAINING: As a hybrid employee, your schedule will include a mixture of work-from-home and in-office scheduling. During the New Hire Training period, your technical training will primarily be virtual (lasting approximately the first 3 weeks), but you will be scheduled to be in office at least once during those 3 weeks to job shadow with a tenured agent prior to starting the phone training portion of the curriculum. When you begin to take phone calls (during the 4 th week of training), you will be on-site to ensure you have hands-on support, as well as additional opportunities to shadow tenured agents who will be available to provide coaching and feedback. After New Hire training concludes, you will be required to work onsite at least 3 times per month (or in the event of technical issues ). All onsite workdays will be scheduled by your supervisor and ample notice of these days will be provided to allow you to plan accordingly. Must be available to come into the office if having technical issues (i.e. internet connectivity) in your home office. HYBRID TRAINING: Monday-Friday, 8AM-5PM EST (training period = 4 weeks) SHIFT ONE Monday - Tuesday, 12:00PM - 9:00PM Wednesday - Friday, 8:00AM - 5:00PM + 1 Saturday per Month, 8:00AM - 12:00PM SHIFT TWO Monday - Tuesday, 8:00AM - 5:00PM Wednesday - Thursday, 12:00PM - 9:00PM Friday - 8:00AM - 5:00PM + 1 Saturday per Month, 8:00AM - 12:00PM SHIFT THREE ( % differential ) Monday - Friday, 12:00PM - 9:00PM OFFICE AND TECHNOLOGY REQUIREMENTS: Navient will provide all hardware and software. Qualified candidates must secure the following to successfully execute job responsibilities: Reliable high-speed internet- minimum of 100mbps download/ 10 upload speed and latency less than 25-50 ms Computer equipment will be provided and will need to be picked up 1-business day prior to the start of New Hire training (scheduling information will be provided 1 week before your start date). Private workspace or home office free from distractions Ability to work onsite as required + if any home internet/technical issues arise MINIMUM REQUIREMENTS: High School Diploma, GED, or Equivalent 6+ months of work experience, preferably in customer service, with priority given to student lending experience (Associates or Bachelor's degree may substitute for the 6+ months of work experience.) Must live within 1 hour of Wilkes-Barre, PA Ability to attend mandatory training your first four weeks of employment. Ability to thrive and grow in a fast-paced, high-volume call center environment and think critically to provide customers with the information they need in an efficient and effective manner. Superior customer service and interpersonal skills, including ability to maintain a positive, empathetic, and professional attitude toward customers at all times. Excellent computer navigation skills, including the ability to multi-task and use dual monitors to toggle between screens and systems while speaking with customers. Ability to develop and maintain an in-depth understanding of student loan servicing processing and possess the ability to effectively communicate program requirements in a clear and concise manner to support our customers. Demonstrated ability to listen and "hear" the customer's concern so that the appropriate response is given PREFERRED QUALIFICATIONS: Experience working in Call Center Student lending or financial aid experience College Degree All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability. EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.
04/12/2024
Full time
Are you passionate about helping others? If so, we want you on our team! Navient is looking for team members who will provide exceptional service and support to our customers! Must live within 1 hour of Wilkes-Barre, PA Start May 13th, 2024 Interviews will be conducted virtually via Microsoft Teams. Bilingual applicants fluent in both English and Spanish encouraged to apply. (bilingual differential available) WHAT WE DO: We provide expert guidance, asset management, and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels. Our passion and commitment to helping our clients and millions of Americans achieve financial success is what makes us an industry leader! WHAT YOU'LL DO: As a Customer Care Specialist , you'll play a critical role in assisting our customers as they navigate successful management and repayment of their loans. By speaking with our customers on inbound and outbound calls you will be the voice of Navient, guiding them through their options to achieve account resolution while providing them with support that is easy and reliable. LOCATION + START DATE: Remote/Hybrid - To support the onsite requirement, applicants must live within 1 hour of our location in Wilkes-Barre, PA May 13th, 2024 PAY + BENEFITS: The compensation for this role is $16.00 per hour + competitive benefits package. Candidates fluent in English and Spanish will also be eligible for a bilingual differential of $1/hr after successfully completing training and the required assessment. Joining our team provides: 3 weeks of PTO (increases to 4 weeks after just 1 year of service) Medical, dental, vision (elected benefits start the 1st of the following month after enrollment) 401K (plus employer match) Tuition Reimbursement Employee Assistance Program Local employee discounts Optional pet insurance SCHEDULE + TRAINING: As a hybrid employee, your schedule will include a mixture of work-from-home and in-office scheduling. During the New Hire Training period, your technical training will primarily be virtual (lasting approximately the first 3 weeks), but you will be scheduled to be in office at least once during those 3 weeks to job shadow with a tenured agent prior to starting the phone training portion of the curriculum. When you begin to take phone calls (during the 4 th week of training), you will be on-site to ensure you have hands-on support, as well as additional opportunities to shadow tenured agents who will be available to provide coaching and feedback. After New Hire training concludes, you will be required to work onsite at least 3 times per month (or in the event of technical issues ). All onsite workdays will be scheduled by your supervisor and ample notice of these days will be provided to allow you to plan accordingly. Must be available to come into the office if having technical issues (i.e. internet connectivity) in your home office. HYBRID TRAINING: Monday-Friday, 8AM-5PM EST (training period = 4 weeks) SHIFT ONE Monday - Tuesday, 12:00PM - 9:00PM Wednesday - Friday, 8:00AM - 5:00PM + 1 Saturday per Month, 8:00AM - 12:00PM SHIFT TWO Monday - Tuesday, 8:00AM - 5:00PM Wednesday - Thursday, 12:00PM - 9:00PM Friday - 8:00AM - 5:00PM + 1 Saturday per Month, 8:00AM - 12:00PM SHIFT THREE ( % differential ) Monday - Friday, 12:00PM - 9:00PM OFFICE AND TECHNOLOGY REQUIREMENTS: Navient will provide all hardware and software. Qualified candidates must secure the following to successfully execute job responsibilities: Reliable high-speed internet- minimum of 100mbps download/ 10 upload speed and latency less than 25-50 ms Computer equipment will be provided and will need to be picked up 1-business day prior to the start of New Hire training (scheduling information will be provided 1 week before your start date). Private workspace or home office free from distractions Ability to work onsite as required + if any home internet/technical issues arise MINIMUM REQUIREMENTS: High School Diploma, GED, or Equivalent 6+ months of work experience, preferably in customer service, with priority given to student lending experience (Associates or Bachelor's degree may substitute for the 6+ months of work experience.) Must live within 1 hour of Wilkes-Barre, PA Ability to attend mandatory training your first four weeks of employment. Ability to thrive and grow in a fast-paced, high-volume call center environment and think critically to provide customers with the information they need in an efficient and effective manner. Superior customer service and interpersonal skills, including ability to maintain a positive, empathetic, and professional attitude toward customers at all times. Excellent computer navigation skills, including the ability to multi-task and use dual monitors to toggle between screens and systems while speaking with customers. Ability to develop and maintain an in-depth understanding of student loan servicing processing and possess the ability to effectively communicate program requirements in a clear and concise manner to support our customers. Demonstrated ability to listen and "hear" the customer's concern so that the appropriate response is given PREFERRED QUALIFICATIONS: Experience working in Call Center Student lending or financial aid experience College Degree All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability. EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.
Are you passionate about helping others? If so, we want you on our team! Navient is looking for team members who will provide exceptional service and support to our customers! Start May 13th, 2024 Must have prior Student Loan Servicing experience. This position is HYBRID and will require onsite work at one of our three locations - Muncie, IN; Fishers, IN; or Wilkes-Barre, PA Bilingual applicants fluent in both English and Spanish encouraged to apply. (bilingual differential available) Interviews will be conducted virtually via Microsoft Teams. WHAT WE DO: We provide expert guidance, asset management, and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels. Our passion and commitment to helping our clients and millions of Americans achieve financial success is what makes us an industry leader! WHAT YOU'LL DO: As a Customer Care Commercial Specialist II, you'll play a critical role in assisting our customers as they navigate successful management and repayment of their loans. By speaking with our customers on inbound and outbound calls you will be the voice of Navient, guiding them through their options to help them achieve account resolution while providing them with support that is easy and reliable. As a hybrid employee, your schedule will include a mixture of work-from-home and in-office scheduling. During the New Hire Training period, your technical training will primarily be virtual (lasting approximately the first 3 weeks), but you will be scheduled to be in office at least once during those 3 weeks to job shadow with a tenured agent prior to starting the phone training portion of the curriculum. When you begin to take phone calls (during the 4th week of training), you will be on-site to ensure you have hands-on support, as well as additional opportunities to shadow tenured agents who will be available to provide coaching and feedback. After New Hire training concludes, you will be required to work onsite at least 3 times per month (or in the event of technical issues ). All onsite workdays will be scheduled by your supervisor and ample notice of these days will be provided to allow you to plan accordingly. Must be available to come into the office if having technical issues (i.e. internet connectivity) in your home office. LOCATION + START DATE: Remote/Hybrid - To support the onsite requirement, applicants must live within 1 hour of one of our three physical locations (Fishers, IN, Muncie, IN, or Wilkes Barre, PA). Start Date - May 13th, 2024 PAY + BENEFITS: As a full-time employee, you will earn $16.00 per hour and be eligible for a monthly performance bonus. Full-Time Benefits: 3 weeks of PTO (increases to 4 weeks after just 1 year of service) Medical, dental, vision (elected benefits start the 1st of the following month after enrollment) 401K (plus employer match) Tuition Reimbursement Employee Assistance Program Local employee discounts Optional pet insurance SCHEDULE + TRAINING: HYBRID TRAINING: Monday-Friday, 8AM-5PM (training period = 4 weeks) SHIFT ONE Monday - Tuesday, 12:00PM - 9:00PM Wednesday - Friday, 8:00AM - 5:00PM + 1 Saturday per Month, 8:00AM - 12:00PM SHIFT TWO Monday - Tuesday, 8:00AM - 5:00PM Wednesday - Thursday, 12:00PM - 9:00PM Friday - 8:00AM - 5:00PM + 1 Saturday per Month, 8:00AM - 12:00PM SHIFT THREE ( % differential ) Monday - Friday, 12:00PM - 9:00PM OFFICE AND TECHNOLOGY REQUIREMENTS: Navient will provide all hardware and software. Qualified candidates must secure and maintain the following to successfully execute job responsibilities: Reliable high-speed internet- minimum of 100mbps download/ 10 upload speed and latency less than 25-50 ms Computer equipment will be provided and need to be picked up the day before New Hire Training begins (scheduling information will be forthcoming) Private workspace or home office free from distractions Ability to work onsite as required and when any home internet/technical issues arise MINIMUM REQUIREMENTS: High School Diploma, GED, or Equivalent Must have 12 months of student loan servicing experience Must live within 1 hour of Fishers, IN; Muncie, IN; or Wilkes-Barre, PA Must have excellent PC skills and ability to operate in a business environment Ability to handle high volume of calls in a fast paced environment Must communication in a clear and concise manner. Demonstrated ability to listen and "hear" the customer's concern so that the appropriate response is given Demonstrated ability to perform mathematical calculations in order to determine proper delinquency of loans utilizing last payment dates, monthly payment amounts, interest rates and payments received Demonstrated ability to maintain professional conduct in a business environment Ability to work effectively in a team, people, and results oriented environment OTHER HELPFUL QUALIFICATIONS: Student lending, banking, or financial aid Call center experience a plus Be proud of where you work - Choose Navient as the next step in your career! All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability. EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.
04/12/2024
Full time
Are you passionate about helping others? If so, we want you on our team! Navient is looking for team members who will provide exceptional service and support to our customers! Start May 13th, 2024 Must have prior Student Loan Servicing experience. This position is HYBRID and will require onsite work at one of our three locations - Muncie, IN; Fishers, IN; or Wilkes-Barre, PA Bilingual applicants fluent in both English and Spanish encouraged to apply. (bilingual differential available) Interviews will be conducted virtually via Microsoft Teams. WHAT WE DO: We provide expert guidance, asset management, and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels. Our passion and commitment to helping our clients and millions of Americans achieve financial success is what makes us an industry leader! WHAT YOU'LL DO: As a Customer Care Commercial Specialist II, you'll play a critical role in assisting our customers as they navigate successful management and repayment of their loans. By speaking with our customers on inbound and outbound calls you will be the voice of Navient, guiding them through their options to help them achieve account resolution while providing them with support that is easy and reliable. As a hybrid employee, your schedule will include a mixture of work-from-home and in-office scheduling. During the New Hire Training period, your technical training will primarily be virtual (lasting approximately the first 3 weeks), but you will be scheduled to be in office at least once during those 3 weeks to job shadow with a tenured agent prior to starting the phone training portion of the curriculum. When you begin to take phone calls (during the 4th week of training), you will be on-site to ensure you have hands-on support, as well as additional opportunities to shadow tenured agents who will be available to provide coaching and feedback. After New Hire training concludes, you will be required to work onsite at least 3 times per month (or in the event of technical issues ). All onsite workdays will be scheduled by your supervisor and ample notice of these days will be provided to allow you to plan accordingly. Must be available to come into the office if having technical issues (i.e. internet connectivity) in your home office. LOCATION + START DATE: Remote/Hybrid - To support the onsite requirement, applicants must live within 1 hour of one of our three physical locations (Fishers, IN, Muncie, IN, or Wilkes Barre, PA). Start Date - May 13th, 2024 PAY + BENEFITS: As a full-time employee, you will earn $16.00 per hour and be eligible for a monthly performance bonus. Full-Time Benefits: 3 weeks of PTO (increases to 4 weeks after just 1 year of service) Medical, dental, vision (elected benefits start the 1st of the following month after enrollment) 401K (plus employer match) Tuition Reimbursement Employee Assistance Program Local employee discounts Optional pet insurance SCHEDULE + TRAINING: HYBRID TRAINING: Monday-Friday, 8AM-5PM (training period = 4 weeks) SHIFT ONE Monday - Tuesday, 12:00PM - 9:00PM Wednesday - Friday, 8:00AM - 5:00PM + 1 Saturday per Month, 8:00AM - 12:00PM SHIFT TWO Monday - Tuesday, 8:00AM - 5:00PM Wednesday - Thursday, 12:00PM - 9:00PM Friday - 8:00AM - 5:00PM + 1 Saturday per Month, 8:00AM - 12:00PM SHIFT THREE ( % differential ) Monday - Friday, 12:00PM - 9:00PM OFFICE AND TECHNOLOGY REQUIREMENTS: Navient will provide all hardware and software. Qualified candidates must secure and maintain the following to successfully execute job responsibilities: Reliable high-speed internet- minimum of 100mbps download/ 10 upload speed and latency less than 25-50 ms Computer equipment will be provided and need to be picked up the day before New Hire Training begins (scheduling information will be forthcoming) Private workspace or home office free from distractions Ability to work onsite as required and when any home internet/technical issues arise MINIMUM REQUIREMENTS: High School Diploma, GED, or Equivalent Must have 12 months of student loan servicing experience Must live within 1 hour of Fishers, IN; Muncie, IN; or Wilkes-Barre, PA Must have excellent PC skills and ability to operate in a business environment Ability to handle high volume of calls in a fast paced environment Must communication in a clear and concise manner. Demonstrated ability to listen and "hear" the customer's concern so that the appropriate response is given Demonstrated ability to perform mathematical calculations in order to determine proper delinquency of loans utilizing last payment dates, monthly payment amounts, interest rates and payments received Demonstrated ability to maintain professional conduct in a business environment Ability to work effectively in a team, people, and results oriented environment OTHER HELPFUL QUALIFICATIONS: Student lending, banking, or financial aid Call center experience a plus Be proud of where you work - Choose Navient as the next step in your career! All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability. EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.
Are you passionate about helping others? If so, we want you on our team! Navient is looking for team members who will provide exceptional service and support to our customers! Must live within 1 hour of Muncie, IN Start May 13th, 2024 Interviews will be conducted virtually via Microsoft Teams. Bilingual applicants fluent in both English and Spanish encouraged to apply. (bilingual differential available) WHAT WE DO: We provide expert guidance, asset management, and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels. Our passion and commitment to helping our clients and millions of Americans achieve financial success is what makes us an industry leader! WHAT YOU'LL DO: As a Customer Care Specialist , you'll play a critical role in assisting our customers as they navigate successful management and repayment of their loans. By speaking with our customers on inbound and outbound calls you will be the voice of Navient, guiding them through their options to achieve account resolution while providing them with support that is easy and reliable. LOCATION + START DATE: Remote/Hybrid - To support the onsite requirement, applicants must live within 1 hour of our location in Muncie, IN. May 13th, 2024 PAY + BENEFITS: The compensation for this role is $16.00 per hour + competitive benefits package. Candidates fluent in English and Spanish will also be eligible for a bilingual differential of $1/hr after successfully completing training and the required assessment. Joining our team provides: 3 weeks of PTO (increases to 4 weeks after just 1 year of service) Medical, dental, vision (elected benefits start the 1st of the following month after enrollment) 401K (plus employer match) Tuition Reimbursement Employee Assistance Program Local employee discounts Optional pet insurance SCHEDULE + TRAINING: As a hybrid employee, your schedule will include a mixture of work-from-home and in-office scheduling. During the New Hire Training period, your technical training will primarily be virtual (lasting approximately the first 3 weeks), but you will be scheduled to be in office at least once during those 3 weeks to job shadow with a tenured agent prior to starting the phone training portion of the curriculum. When you begin to take phone calls (during the 4 th week of training), you will be on-site to ensure you have hands-on support, as well as additional opportunities to shadow tenured agents who will be available to provide coaching and feedback. After New Hire training concludes, you will be required to work onsite at least 3 times per month (or in the event of technical issues ). All onsite workdays will be scheduled by your supervisor and ample notice of these days will be provided to allow you to plan accordingly. Must be available to come into the office if having technical issues (i.e. internet connectivity) in your home .office. HYBRID TRAINING: Monday-Friday, 8AM-5PM EST (training period = 4 weeks) SHIFT ONE Monday - Tuesday, 12:00PM - 9:00PM Wednesday - Friday, 8:00AM - 5:00PM + 1 Saturday per Month, 8:00AM - 12:00PM SHIFT TWO Monday - Tuesday, 8:00AM - 5:00PM Wednesday - Thursday, 12:00PM - 9:00PM Friday - 8:00AM - 5:00PM + 1 Saturday per Month, 8:00AM - 12:00PM SHIFT THREE ( % differential ) Monday - Friday, 12:00PM - 9:00PM OFFICE AND TECHNOLOGY REQUIREMENTS: Navient will provide all hardware and software. Qualified candidates must secure the following to successfully execute job responsibilities: Reliable high-speed internet- minimum of 100mbps download/ 10 upload speed and latency less than 25-50 ms Computer equipment will be provided and will need to be picked up 1-business day prior to the start of New Hire training (scheduling information will be provided 1 week before your start date). Private workspace or home office free from distractions Ability to work onsite as required + if any home internet/technical issues arise MINIMUM REQUIREMENTS: High School Diploma, GED, or Equivalent 6+ months of work experience, preferably in customer service, with priority given to student lending experience (Associates or Bachelor's degree may substitute for the 6+ months of work experience.) Must live within 1 hour of Muncie, IN Ability to attend mandatory training your first four weeks of employment. Ability to thrive and grow in a fast-paced, high-volume call center environment and think critically to provide customers with the information they need in an efficient and effective manner. Superior customer service and interpersonal skills, including ability to maintain a positive, empathetic, and professional attitude toward customers at all times. Excellent computer navigation skills, including the ability to multi-task and use dual monitors to toggle between screens and systems while speaking with customers. Ability to develop and maintain an in-depth understanding of student loan servicing processing and possess the ability to effectively communicate program requirements in a clear and concise manner to support our customers. Demonstrated ability to listen and "hear" the customer's concern so that the appropriate response is given PREFERRED QUALIFICATIONS: Experience working in Call Center Student lending or financial aid experience College Degree All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability. EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.
04/12/2024
Full time
Are you passionate about helping others? If so, we want you on our team! Navient is looking for team members who will provide exceptional service and support to our customers! Must live within 1 hour of Muncie, IN Start May 13th, 2024 Interviews will be conducted virtually via Microsoft Teams. Bilingual applicants fluent in both English and Spanish encouraged to apply. (bilingual differential available) WHAT WE DO: We provide expert guidance, asset management, and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels. Our passion and commitment to helping our clients and millions of Americans achieve financial success is what makes us an industry leader! WHAT YOU'LL DO: As a Customer Care Specialist , you'll play a critical role in assisting our customers as they navigate successful management and repayment of their loans. By speaking with our customers on inbound and outbound calls you will be the voice of Navient, guiding them through their options to achieve account resolution while providing them with support that is easy and reliable. LOCATION + START DATE: Remote/Hybrid - To support the onsite requirement, applicants must live within 1 hour of our location in Muncie, IN. May 13th, 2024 PAY + BENEFITS: The compensation for this role is $16.00 per hour + competitive benefits package. Candidates fluent in English and Spanish will also be eligible for a bilingual differential of $1/hr after successfully completing training and the required assessment. Joining our team provides: 3 weeks of PTO (increases to 4 weeks after just 1 year of service) Medical, dental, vision (elected benefits start the 1st of the following month after enrollment) 401K (plus employer match) Tuition Reimbursement Employee Assistance Program Local employee discounts Optional pet insurance SCHEDULE + TRAINING: As a hybrid employee, your schedule will include a mixture of work-from-home and in-office scheduling. During the New Hire Training period, your technical training will primarily be virtual (lasting approximately the first 3 weeks), but you will be scheduled to be in office at least once during those 3 weeks to job shadow with a tenured agent prior to starting the phone training portion of the curriculum. When you begin to take phone calls (during the 4 th week of training), you will be on-site to ensure you have hands-on support, as well as additional opportunities to shadow tenured agents who will be available to provide coaching and feedback. After New Hire training concludes, you will be required to work onsite at least 3 times per month (or in the event of technical issues ). All onsite workdays will be scheduled by your supervisor and ample notice of these days will be provided to allow you to plan accordingly. Must be available to come into the office if having technical issues (i.e. internet connectivity) in your home .office. HYBRID TRAINING: Monday-Friday, 8AM-5PM EST (training period = 4 weeks) SHIFT ONE Monday - Tuesday, 12:00PM - 9:00PM Wednesday - Friday, 8:00AM - 5:00PM + 1 Saturday per Month, 8:00AM - 12:00PM SHIFT TWO Monday - Tuesday, 8:00AM - 5:00PM Wednesday - Thursday, 12:00PM - 9:00PM Friday - 8:00AM - 5:00PM + 1 Saturday per Month, 8:00AM - 12:00PM SHIFT THREE ( % differential ) Monday - Friday, 12:00PM - 9:00PM OFFICE AND TECHNOLOGY REQUIREMENTS: Navient will provide all hardware and software. Qualified candidates must secure the following to successfully execute job responsibilities: Reliable high-speed internet- minimum of 100mbps download/ 10 upload speed and latency less than 25-50 ms Computer equipment will be provided and will need to be picked up 1-business day prior to the start of New Hire training (scheduling information will be provided 1 week before your start date). Private workspace or home office free from distractions Ability to work onsite as required + if any home internet/technical issues arise MINIMUM REQUIREMENTS: High School Diploma, GED, or Equivalent 6+ months of work experience, preferably in customer service, with priority given to student lending experience (Associates or Bachelor's degree may substitute for the 6+ months of work experience.) Must live within 1 hour of Muncie, IN Ability to attend mandatory training your first four weeks of employment. Ability to thrive and grow in a fast-paced, high-volume call center environment and think critically to provide customers with the information they need in an efficient and effective manner. Superior customer service and interpersonal skills, including ability to maintain a positive, empathetic, and professional attitude toward customers at all times. Excellent computer navigation skills, including the ability to multi-task and use dual monitors to toggle between screens and systems while speaking with customers. Ability to develop and maintain an in-depth understanding of student loan servicing processing and possess the ability to effectively communicate program requirements in a clear and concise manner to support our customers. Demonstrated ability to listen and "hear" the customer's concern so that the appropriate response is given PREFERRED QUALIFICATIONS: Experience working in Call Center Student lending or financial aid experience College Degree All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability. EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.
Are you passionate about helping others? If so, we want you on our team! Navient is looking for team members who will provide exceptional service and support to our customers! Start May 13th, 2024 Must have prior Student Loan Servicing experience. This position is HYBRID and will require onsite work at one of our three locations - Muncie, IN; Fishers, IN; or Wilkes-Barre, PA Bilingual applicants fluent in both English and Spanish encouraged to apply. (bilingual differential available) Interviews will be conducted virtually via Microsoft Teams. WHAT WE DO: We provide expert guidance, asset management, and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels. Our passion and commitment to helping our clients and millions of Americans achieve financial success is what makes us an industry leader! WHAT YOU'LL DO: As a Customer Care Commercial Specialist II, you'll play a critical role in assisting our customers as they navigate successful management and repayment of their loans. By speaking with our customers on inbound and outbound calls you will be the voice of Navient, guiding them through their options to help them achieve account resolution while providing them with support that is easy and reliable. As a hybrid employee, your schedule will include a mixture of work-from-home and in-office scheduling. During the New Hire Training period, your technical training will primarily be virtual (lasting approximately the first 3 weeks), but you will be scheduled to be in office at least once during those 3 weeks to job shadow with a tenured agent prior to starting the phone training portion of the curriculum. When you begin to take phone calls (during the 4th week of training), you will be on-site to ensure you have hands-on support, as well as additional opportunities to shadow tenured agents who will be available to provide coaching and feedback. After New Hire training concludes, you will be required to work onsite at least 3 times per month (or in the event of technical issues ). All onsite workdays will be scheduled by your supervisor and ample notice of these days will be provided to allow you to plan accordingly. Must be available to come into the office if having technical issues (i.e. internet connectivity) in your home office. LOCATION + START DATE: Remote/Hybrid - To support the onsite requirement, applicants must live within 1 hour of one of our three physical locations (Fishers, IN, Muncie, IN, or Wilkes Barre, PA). Start Date - May 13th, 2024 PAY + BENEFITS: As a full-time employee, you will earn $16.00 per hour and be eligible for a monthly performance bonus. Full-Time Benefits: 3 weeks of PTO (increases to 4 weeks after just 1 year of service) Medical, dental, vision (elected benefits start the 1st of the following month after enrollment) 401K (plus employer match) Tuition Reimbursement Employee Assistance Program Local employee discounts Optional pet insurance SCHEDULE + TRAINING: HYBRID TRAINING: Monday-Friday, 8AM-5PM (training period = 4 weeks) SHIFT ONE Monday - Tuesday, 12:00PM - 9:00PM Wednesday - Friday, 8:00AM - 5:00PM + 1 Saturday per Month, 8:00AM - 12:00PM SHIFT TWO Monday - Tuesday, 8:00AM - 5:00PM Wednesday - Thursday, 12:00PM - 9:00PM Friday - 8:00AM - 5:00PM + 1 Saturday per Month, 8:00AM - 12:00PM SHIFT THREE ( % differential ) Monday - Friday, 12:00PM - 9:00PM OFFICE AND TECHNOLOGY REQUIREMENTS: Navient will provide all hardware and software. Qualified candidates must secure and maintain the following to successfully execute job responsibilities: Reliable high-speed internet- minimum of 100mbps download/ 10 upload speed and latency less than 25-50 ms Computer equipment will be provided and need to be picked up the day before New Hire Training begins (scheduling information will be forthcoming) Private workspace or home office free from distractions Ability to work onsite as required and when any home internet/technical issues arise MINIMUM REQUIREMENTS: High School Diploma, GED, or Equivalent Must have 12 months of student loan servicing experience Must live within 1 hour of Fishers, IN; Muncie, IN; or Wilkes-Barre, PA Must have excellent PC skills and ability to operate in a business environment Ability to handle high volume of calls in a fast paced environment Must communication in a clear and concise manner. Demonstrated ability to listen and "hear" the customer's concern so that the appropriate response is given Demonstrated ability to perform mathematical calculations in order to determine proper delinquency of loans utilizing last payment dates, monthly payment amounts, interest rates and payments received Demonstrated ability to maintain professional conduct in a business environment Ability to work effectively in a team, people, and results oriented environment OTHER HELPFUL QUALIFICATIONS: Student lending, banking, or financial aid Call center experience a plus Be proud of where you work - Choose Navient as the next step in your career! All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability. EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.
04/12/2024
Full time
Are you passionate about helping others? If so, we want you on our team! Navient is looking for team members who will provide exceptional service and support to our customers! Start May 13th, 2024 Must have prior Student Loan Servicing experience. This position is HYBRID and will require onsite work at one of our three locations - Muncie, IN; Fishers, IN; or Wilkes-Barre, PA Bilingual applicants fluent in both English and Spanish encouraged to apply. (bilingual differential available) Interviews will be conducted virtually via Microsoft Teams. WHAT WE DO: We provide expert guidance, asset management, and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels. Our passion and commitment to helping our clients and millions of Americans achieve financial success is what makes us an industry leader! WHAT YOU'LL DO: As a Customer Care Commercial Specialist II, you'll play a critical role in assisting our customers as they navigate successful management and repayment of their loans. By speaking with our customers on inbound and outbound calls you will be the voice of Navient, guiding them through their options to help them achieve account resolution while providing them with support that is easy and reliable. As a hybrid employee, your schedule will include a mixture of work-from-home and in-office scheduling. During the New Hire Training period, your technical training will primarily be virtual (lasting approximately the first 3 weeks), but you will be scheduled to be in office at least once during those 3 weeks to job shadow with a tenured agent prior to starting the phone training portion of the curriculum. When you begin to take phone calls (during the 4th week of training), you will be on-site to ensure you have hands-on support, as well as additional opportunities to shadow tenured agents who will be available to provide coaching and feedback. After New Hire training concludes, you will be required to work onsite at least 3 times per month (or in the event of technical issues ). All onsite workdays will be scheduled by your supervisor and ample notice of these days will be provided to allow you to plan accordingly. Must be available to come into the office if having technical issues (i.e. internet connectivity) in your home office. LOCATION + START DATE: Remote/Hybrid - To support the onsite requirement, applicants must live within 1 hour of one of our three physical locations (Fishers, IN, Muncie, IN, or Wilkes Barre, PA). Start Date - May 13th, 2024 PAY + BENEFITS: As a full-time employee, you will earn $16.00 per hour and be eligible for a monthly performance bonus. Full-Time Benefits: 3 weeks of PTO (increases to 4 weeks after just 1 year of service) Medical, dental, vision (elected benefits start the 1st of the following month after enrollment) 401K (plus employer match) Tuition Reimbursement Employee Assistance Program Local employee discounts Optional pet insurance SCHEDULE + TRAINING: HYBRID TRAINING: Monday-Friday, 8AM-5PM (training period = 4 weeks) SHIFT ONE Monday - Tuesday, 12:00PM - 9:00PM Wednesday - Friday, 8:00AM - 5:00PM + 1 Saturday per Month, 8:00AM - 12:00PM SHIFT TWO Monday - Tuesday, 8:00AM - 5:00PM Wednesday - Thursday, 12:00PM - 9:00PM Friday - 8:00AM - 5:00PM + 1 Saturday per Month, 8:00AM - 12:00PM SHIFT THREE ( % differential ) Monday - Friday, 12:00PM - 9:00PM OFFICE AND TECHNOLOGY REQUIREMENTS: Navient will provide all hardware and software. Qualified candidates must secure and maintain the following to successfully execute job responsibilities: Reliable high-speed internet- minimum of 100mbps download/ 10 upload speed and latency less than 25-50 ms Computer equipment will be provided and need to be picked up the day before New Hire Training begins (scheduling information will be forthcoming) Private workspace or home office free from distractions Ability to work onsite as required and when any home internet/technical issues arise MINIMUM REQUIREMENTS: High School Diploma, GED, or Equivalent Must have 12 months of student loan servicing experience Must live within 1 hour of Fishers, IN; Muncie, IN; or Wilkes-Barre, PA Must have excellent PC skills and ability to operate in a business environment Ability to handle high volume of calls in a fast paced environment Must communication in a clear and concise manner. Demonstrated ability to listen and "hear" the customer's concern so that the appropriate response is given Demonstrated ability to perform mathematical calculations in order to determine proper delinquency of loans utilizing last payment dates, monthly payment amounts, interest rates and payments received Demonstrated ability to maintain professional conduct in a business environment Ability to work effectively in a team, people, and results oriented environment OTHER HELPFUL QUALIFICATIONS: Student lending, banking, or financial aid Call center experience a plus Be proud of where you work - Choose Navient as the next step in your career! All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability. EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.
CUSTOMER SERVICE SALES AGENT JOB FAIRS - MONDAY 4/15, TUESDAY 4/16, AND WEDNESDAY 4/17, ALL 3 DAYS AT 10AM AND 1PM. (Walk ins welcomed for THESE time frames) Walk in for an interview and walk out with a JOB! Hiring on the SPOT! JOB FAIR LOCATION: 1601 N 7th St, Phoenix, AZ 85006 JOB FAIR LOCATION: 1601 N 7th St, Phoenix, AZ 85006 $15.00-$20.00 + MONTHLY INCENTIVES +$1,000 Sign on Bonus (Restrictions Apply/Inquire for details) If you are currently a LICENSED INSURANCE AGENT - We will pay you based on your experience Join our Team for MORE PAY and MORE BENEFITS We offer to our employees' Health, Vision & Dental Insurance 401K Full-Time Positions Students are WELCOME! Opportunities for advancement and travel FRED LOYA INSURANCE Fred Loya Insurance, a leading provider of no-hassle auto insurance since 1974 Rated Top 4 in Texas as "Best cheap car insurance in Texas for 2021" by Market-Watch a subsidiary of The Dow Jones Currently doing business in 12 states and expanding CUSTOMER SERVICE SALES AGENT BENEFITS: Paid training Paid holidays Paid vacation days Paid Sick days Flexible schedule CUSTOMER SERVICE SALES AGENT QUALIFICATIONS: Must be 18 years old Bilingual is a plus Business professional attire High School diploma or equivalent Pass State Licensing Requirements
04/11/2024
Full time
CUSTOMER SERVICE SALES AGENT JOB FAIRS - MONDAY 4/15, TUESDAY 4/16, AND WEDNESDAY 4/17, ALL 3 DAYS AT 10AM AND 1PM. (Walk ins welcomed for THESE time frames) Walk in for an interview and walk out with a JOB! Hiring on the SPOT! JOB FAIR LOCATION: 1601 N 7th St, Phoenix, AZ 85006 JOB FAIR LOCATION: 1601 N 7th St, Phoenix, AZ 85006 $15.00-$20.00 + MONTHLY INCENTIVES +$1,000 Sign on Bonus (Restrictions Apply/Inquire for details) If you are currently a LICENSED INSURANCE AGENT - We will pay you based on your experience Join our Team for MORE PAY and MORE BENEFITS We offer to our employees' Health, Vision & Dental Insurance 401K Full-Time Positions Students are WELCOME! Opportunities for advancement and travel FRED LOYA INSURANCE Fred Loya Insurance, a leading provider of no-hassle auto insurance since 1974 Rated Top 4 in Texas as "Best cheap car insurance in Texas for 2021" by Market-Watch a subsidiary of The Dow Jones Currently doing business in 12 states and expanding CUSTOMER SERVICE SALES AGENT BENEFITS: Paid training Paid holidays Paid vacation days Paid Sick days Flexible schedule CUSTOMER SERVICE SALES AGENT QUALIFICATIONS: Must be 18 years old Bilingual is a plus Business professional attire High School diploma or equivalent Pass State Licensing Requirements
Become a part of our caring community and help us put health first Are you passionate about the Medicare population, looking for an opportunity to work in sales, and wanting the ability to directly impact your own income potential? Do you have a track record of building trusting relationships in the community and exceeding expectations? If so, we are looking for licensed, highly motivated and self-driven individuals to join our team. In this field position, you will; build community relationships, drive self-generated sales and meet sales goals and metrics while working independently. You will be interacting with Humana's customers, external business partners and the community we serve through face-to-face, virtual and telephonic interactions. Face to face will encompass grass roots marketing and field sales events in the community as well as visiting prospects in their homes. Our Medicare Sales Field Agent sells individual health plan products and educate beneficiaries on our services in a field setting. Some of our additional products include: Life, Annuity, Indemnity, Dental, Vision, Prescription, and more. Humana has an inclusive and diverse culture welcoming candidates with multilingual skill sets to service our consumers. Face to face interactions in prospective members' home are a requirement for this position. Use your skills to make an impact Required Qualifications Active Georgia Health Insurance license Experience with technology to include high level use of laptop and mobile phone applications with an understanding of CRM tools or other sales/marketing resources Experience with Microsoft Office products such as Excel and Outlook This role is part of Humana's Driver safety program and requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits Territory to include: Whitfield County Preferred Qualifications Active Georgia Life Insurance license Associate's or Bachelors' degree Prior experience in TEAMS and PowerPoint Experience engaging with the community through service, organizations, activities and volunteerism Experience selling Medicare products Bilingual with the ability to speak, read and write in both English and an additional language without limitations or assistance Prior experience in public speaking and presentations Additional Information This position is in scope of Humana's Driving Safety and Vehicle Management Program and therefore subject to driver license validation and MVR review. Schedule: Meeting with members requires appointments and/or event times that may vary on nights and weekends. Flexibility is essential to your success. Training: The first five weeks of employment and attendance is mandatory. Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from with instructions on how to add the information into your official application on Humana's secure website. Humana Perks: Full time associates enjoy Base salary with a competitive commission structure and a monthly guarantee Medical, Dental, Vision and a variety of other supplemental insurances Paid time off (PTO) & Paid Holidays 401(k) retirement savings plan with a competitive match Tuition reimbursement and/or scholarships for qualifying dependent children And much more! Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $31,500 - $43,400 per year This job is eligible for a commission incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
03/30/2024
Full time
Become a part of our caring community and help us put health first Are you passionate about the Medicare population, looking for an opportunity to work in sales, and wanting the ability to directly impact your own income potential? Do you have a track record of building trusting relationships in the community and exceeding expectations? If so, we are looking for licensed, highly motivated and self-driven individuals to join our team. In this field position, you will; build community relationships, drive self-generated sales and meet sales goals and metrics while working independently. You will be interacting with Humana's customers, external business partners and the community we serve through face-to-face, virtual and telephonic interactions. Face to face will encompass grass roots marketing and field sales events in the community as well as visiting prospects in their homes. Our Medicare Sales Field Agent sells individual health plan products and educate beneficiaries on our services in a field setting. Some of our additional products include: Life, Annuity, Indemnity, Dental, Vision, Prescription, and more. Humana has an inclusive and diverse culture welcoming candidates with multilingual skill sets to service our consumers. Face to face interactions in prospective members' home are a requirement for this position. Use your skills to make an impact Required Qualifications Active Georgia Health Insurance license Experience with technology to include high level use of laptop and mobile phone applications with an understanding of CRM tools or other sales/marketing resources Experience with Microsoft Office products such as Excel and Outlook This role is part of Humana's Driver safety program and requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits Territory to include: Whitfield County Preferred Qualifications Active Georgia Life Insurance license Associate's or Bachelors' degree Prior experience in TEAMS and PowerPoint Experience engaging with the community through service, organizations, activities and volunteerism Experience selling Medicare products Bilingual with the ability to speak, read and write in both English and an additional language without limitations or assistance Prior experience in public speaking and presentations Additional Information This position is in scope of Humana's Driving Safety and Vehicle Management Program and therefore subject to driver license validation and MVR review. Schedule: Meeting with members requires appointments and/or event times that may vary on nights and weekends. Flexibility is essential to your success. Training: The first five weeks of employment and attendance is mandatory. Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from with instructions on how to add the information into your official application on Humana's secure website. Humana Perks: Full time associates enjoy Base salary with a competitive commission structure and a monthly guarantee Medical, Dental, Vision and a variety of other supplemental insurances Paid time off (PTO) & Paid Holidays 401(k) retirement savings plan with a competitive match Tuition reimbursement and/or scholarships for qualifying dependent children And much more! Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $31,500 - $43,400 per year This job is eligible for a commission incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! JOB DESCRIPTION SUMMARY Tool Rental Associate: Retail/Customer Service Sunbelt's Tool Rental Associate is equipped for success so we can make it happen for our customers. The Tool Rental Associate empowered to be responsible for the professional and efficient servicing of all telephone and walk-in customers in one of Sunbelt Rentals onsite retail partners. The Associate determines and understands our customers' needs through questioning and qualifying; provide appropriate alternatives or suggestions to customers if needed based upon information obtained using an extensive knowledge of the tools available. The Tool Rental Associate will handle customer transactions and payments while maintaining a clean and presentable store front with a courteous, helpful, and professional attitude at all times. Education or experience that prepares you for success: 1+ years of retail/customer service experience High School diploma or GED required Able to read instructions, numbers legibly in English Bilingual (Spanish) preferred in some locations Ability to learn computer skills Valid Driver's license required Sales and collections experience a plus Knowledge/Skills/Abilities you may rely on: Telephone skills Customer service Effective written and oral communication skills Safety is key to our culture: The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. We value an inclusive and diverse workplace: Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class. Do you have any of these titles on your resume? Related experience may include: Rental Agent, Customer Assistant, Retail Salesperson, Sales Associate, Sales Cashier, Sales Consultant, Sales Person, Sales Representative, Customer Service Representative (CSR), Collections Representative, Customer Service Agent Columbia, SC Notification: This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. Gear up for an exciting career! If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.
02/27/2022
Full time
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! JOB DESCRIPTION SUMMARY Tool Rental Associate: Retail/Customer Service Sunbelt's Tool Rental Associate is equipped for success so we can make it happen for our customers. The Tool Rental Associate empowered to be responsible for the professional and efficient servicing of all telephone and walk-in customers in one of Sunbelt Rentals onsite retail partners. The Associate determines and understands our customers' needs through questioning and qualifying; provide appropriate alternatives or suggestions to customers if needed based upon information obtained using an extensive knowledge of the tools available. The Tool Rental Associate will handle customer transactions and payments while maintaining a clean and presentable store front with a courteous, helpful, and professional attitude at all times. Education or experience that prepares you for success: 1+ years of retail/customer service experience High School diploma or GED required Able to read instructions, numbers legibly in English Bilingual (Spanish) preferred in some locations Ability to learn computer skills Valid Driver's license required Sales and collections experience a plus Knowledge/Skills/Abilities you may rely on: Telephone skills Customer service Effective written and oral communication skills Safety is key to our culture: The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. We value an inclusive and diverse workplace: Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class. Do you have any of these titles on your resume? Related experience may include: Rental Agent, Customer Assistant, Retail Salesperson, Sales Associate, Sales Cashier, Sales Consultant, Sales Person, Sales Representative, Customer Service Representative (CSR), Collections Representative, Customer Service Agent Columbia, SC Notification: This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. Gear up for an exciting career! If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.
Overview The Managing Sales Agent is primary responsibility is to grow the overall book of business for the assigned location through prospect marketing, referrals and outstanding customer service. This team member regularly engages in sales activities with customers and is responsible for the processing of high quality customer applications, endorsements and payments by the office team. The Managing Agent is responsible for the sale of insurance products and add-on products by all office team members and handling all customer contacts received either by telephone or face-to-face in the retail location. The Managing Agent is also responsible for being recognized as a trusted business advisor, a manager of the office and office personnel, and a representative of the company's values and mission. The Managing Sales Agent is responsible for leading and coaching Insurance Sales Agents and Trainees within their Agency. Responsibilities Ensuring the office team is assessing customer needs and advising customers on coverage options, providing clear quotations, explaining pricing, and explaining all required information to potential customers Develops and maintains relationships with business partners around the community (e.g., preferred insurance agents, loan processors, etc) Schedules and performs outside marketing activities to generate company sales. Prepares quotations on customer change requests to policies Participates in the selection process for open team positions Is responsible for training and ensuring that all Team Members adhere to standard operating procedures and that all policies are completed per established processes and at a high-quality level Effectively teach and demonstrate the Acceptance G.U.E.S.T. sales process Supervise daily functions of Team Members and effectively recommend disciplinary action or training as circumstances may warrant Receive and respond to all customer inquiries and complaints, request any missing or required information from customers and follow up for that information Maintain strong, complete knowledge of all products offered in their market, product pricing and policy features Maintain knowledge of industry competitors and provide critical market feedback to your supervisor regarding local competition and service needs Direct Team Members in tasks relating to scheduling and coverage of the retail office Direct the daily follow-up with customers on all open or unresolved issues including calling customers regarding upcoming payment, lapsed policy reinstatements and cancelled policies Ensure all phone calls are answered in a prompt, professional, and courteous manner by all team members Report any and all conditions affecting customer satisfaction Ensures that store cleanliness/maintenance is maintained to company standards Maintain appropriate office records including, but not limited to, all time worked, reporting of sales activities, and other reporting as required by District or Regional Manager or Corporate Office Job Requirements Excellent customer service and interpersonal skills needed for working with our customers Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions Ability to solve practical problems and deal with situations where limited standardization exists Ability to add, subtract, multiply and divide. Ability to compute basic percentages Ability to carry out detailed, but uninvolved, written or oral instructions Skill and ability to use and operate a keyboard, computer, fax machine, scanner and copier. Must have a valid driver's license Must be able to provide proof of automobile insurance Must be able to secure a Personal and Casualty Lines insurance license within 60 days of hire date (Bonus offered for P&C licensed individuals as well as bilingual (English/Spanish) individuals Education High School Diploma or equivalent Experience Level 5 years related experience 1 year or more of experience supervising a sales team Knowledge of Microsoft Word, Microsoft Excel and AS-400/Mocha is preferred Language Skills Ability to fluently speak, read and write English. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to do manual tasks which may include the use of hands to finger and handle controls. Tasks may also require the ability to talk or hear. The team member will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description in no way states or implies that these are the only duties to be performed by the team member(s) incumbent in this position. Team member(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. As a Team Member at Acceptance Insurance, you will be part of a growing organization that continues to evolve and positively impacts the lives of our team members and customers. We are looking for team members that engage - who take responsibility for themselves and take care of their customers and colleagues. Ideal candidates can compose themselves under pressure, have a "make It right" mindset, and focus their energies on solving problems. This means you'll be supported by a team with all these qualities, too. If this sounds like the kind of team you'd like to join, we want to hear from you! Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program. WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.
11/10/2021
Full time
Overview The Managing Sales Agent is primary responsibility is to grow the overall book of business for the assigned location through prospect marketing, referrals and outstanding customer service. This team member regularly engages in sales activities with customers and is responsible for the processing of high quality customer applications, endorsements and payments by the office team. The Managing Agent is responsible for the sale of insurance products and add-on products by all office team members and handling all customer contacts received either by telephone or face-to-face in the retail location. The Managing Agent is also responsible for being recognized as a trusted business advisor, a manager of the office and office personnel, and a representative of the company's values and mission. The Managing Sales Agent is responsible for leading and coaching Insurance Sales Agents and Trainees within their Agency. Responsibilities Ensuring the office team is assessing customer needs and advising customers on coverage options, providing clear quotations, explaining pricing, and explaining all required information to potential customers Develops and maintains relationships with business partners around the community (e.g., preferred insurance agents, loan processors, etc) Schedules and performs outside marketing activities to generate company sales. Prepares quotations on customer change requests to policies Participates in the selection process for open team positions Is responsible for training and ensuring that all Team Members adhere to standard operating procedures and that all policies are completed per established processes and at a high-quality level Effectively teach and demonstrate the Acceptance G.U.E.S.T. sales process Supervise daily functions of Team Members and effectively recommend disciplinary action or training as circumstances may warrant Receive and respond to all customer inquiries and complaints, request any missing or required information from customers and follow up for that information Maintain strong, complete knowledge of all products offered in their market, product pricing and policy features Maintain knowledge of industry competitors and provide critical market feedback to your supervisor regarding local competition and service needs Direct Team Members in tasks relating to scheduling and coverage of the retail office Direct the daily follow-up with customers on all open or unresolved issues including calling customers regarding upcoming payment, lapsed policy reinstatements and cancelled policies Ensure all phone calls are answered in a prompt, professional, and courteous manner by all team members Report any and all conditions affecting customer satisfaction Ensures that store cleanliness/maintenance is maintained to company standards Maintain appropriate office records including, but not limited to, all time worked, reporting of sales activities, and other reporting as required by District or Regional Manager or Corporate Office Job Requirements Excellent customer service and interpersonal skills needed for working with our customers Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions Ability to solve practical problems and deal with situations where limited standardization exists Ability to add, subtract, multiply and divide. Ability to compute basic percentages Ability to carry out detailed, but uninvolved, written or oral instructions Skill and ability to use and operate a keyboard, computer, fax machine, scanner and copier. Must have a valid driver's license Must be able to provide proof of automobile insurance Must be able to secure a Personal and Casualty Lines insurance license within 60 days of hire date (Bonus offered for P&C licensed individuals as well as bilingual (English/Spanish) individuals Education High School Diploma or equivalent Experience Level 5 years related experience 1 year or more of experience supervising a sales team Knowledge of Microsoft Word, Microsoft Excel and AS-400/Mocha is preferred Language Skills Ability to fluently speak, read and write English. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to do manual tasks which may include the use of hands to finger and handle controls. Tasks may also require the ability to talk or hear. The team member will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description in no way states or implies that these are the only duties to be performed by the team member(s) incumbent in this position. Team member(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. As a Team Member at Acceptance Insurance, you will be part of a growing organization that continues to evolve and positively impacts the lives of our team members and customers. We are looking for team members that engage - who take responsibility for themselves and take care of their customers and colleagues. Ideal candidates can compose themselves under pressure, have a "make It right" mindset, and focus their energies on solving problems. This means you'll be supported by a team with all these qualities, too. If this sounds like the kind of team you'd like to join, we want to hear from you! Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program. WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.
We are assisting our client, a Fortune 500 Financial Services client with filling Customer Service Roles that are direct hire. Are you a personable, customer-service oriented individual? Are you interested in helping people protect their future? Are you interested in a career with an industry leader? Our client's Sales and Service Center is conveniently located in the Westshore area; near downtown Tampa. this client strives to provide best in class service by making every service experience a positive one. It is the hallmark of what they do and how they keep good going. We are looking for customer- focused, accountable, efficient and engaged professionals who are dedicated and guided by a commitment to service excellence. Customer Service Representatives establish high quality customer relationships using informational resources and technical knowledge. Primary Responsibilities: Handle high volume of inbound customer and sales agent inquiries. Communicates and educates on product features, benefits and contract provision details. Ability to handle most customer interactions independently. Ability to explain information in functional area. Maintains satisfactory level of key performance indicators according to departmental requirements. Qualifications: Associates degree or equivalent years of related experience Minimum 2 years of customer service and/or call center experience required Accountable, ethical, good decision-making ability Problem solving / ability to analyze and take appropriate action Strong verbal and written communication skills required Excellent computer navigation skills and ability to multitask 214 licensed or ability to obtain license within 120 days from start date Preferred Skills/Qualifications: Bachelor?s degree or equivalent years of related experience High school diploma, or GED from an accredited school required. 214 licensed ? Life and Variable Annuities License Bilingual ? Spanish Prior experience within the insurance industry Shift Information: Full-time - candidates must be available to work the following schedule: Monday: 10:00am ? 8:00pm Tuesday - Friday: 11:00am ? 7:00pm, 11:30am - 7:30pm OR 12:30pm ? 8:00pm One rotating Saturday (every 8th Saturday) Training & Development: Customer Service Representatives undergo a comprehensive paid on-site training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful. Career growth opportunities available. Benefits/Perks and Amenities: Standard- Medical, Dental, Vision Life Insurance, Short-Term & Long-Term Disability Vacation, Holidays Paid Training 401K with Company Match Cash Value Pension Plan Tuition Reimbursement On-site Gym & Cafeteria Employee discounts Employee Resource Groups Volunteer Opportunities Casual Dress AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records. 0-1 years
11/08/2021
Full time
We are assisting our client, a Fortune 500 Financial Services client with filling Customer Service Roles that are direct hire. Are you a personable, customer-service oriented individual? Are you interested in helping people protect their future? Are you interested in a career with an industry leader? Our client's Sales and Service Center is conveniently located in the Westshore area; near downtown Tampa. this client strives to provide best in class service by making every service experience a positive one. It is the hallmark of what they do and how they keep good going. We are looking for customer- focused, accountable, efficient and engaged professionals who are dedicated and guided by a commitment to service excellence. Customer Service Representatives establish high quality customer relationships using informational resources and technical knowledge. Primary Responsibilities: Handle high volume of inbound customer and sales agent inquiries. Communicates and educates on product features, benefits and contract provision details. Ability to handle most customer interactions independently. Ability to explain information in functional area. Maintains satisfactory level of key performance indicators according to departmental requirements. Qualifications: Associates degree or equivalent years of related experience Minimum 2 years of customer service and/or call center experience required Accountable, ethical, good decision-making ability Problem solving / ability to analyze and take appropriate action Strong verbal and written communication skills required Excellent computer navigation skills and ability to multitask 214 licensed or ability to obtain license within 120 days from start date Preferred Skills/Qualifications: Bachelor?s degree or equivalent years of related experience High school diploma, or GED from an accredited school required. 214 licensed ? Life and Variable Annuities License Bilingual ? Spanish Prior experience within the insurance industry Shift Information: Full-time - candidates must be available to work the following schedule: Monday: 10:00am ? 8:00pm Tuesday - Friday: 11:00am ? 7:00pm, 11:30am - 7:30pm OR 12:30pm ? 8:00pm One rotating Saturday (every 8th Saturday) Training & Development: Customer Service Representatives undergo a comprehensive paid on-site training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful. Career growth opportunities available. Benefits/Perks and Amenities: Standard- Medical, Dental, Vision Life Insurance, Short-Term & Long-Term Disability Vacation, Holidays Paid Training 401K with Company Match Cash Value Pension Plan Tuition Reimbursement On-site Gym & Cafeteria Employee discounts Employee Resource Groups Volunteer Opportunities Casual Dress AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records. 0-1 years
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Work with the agent to establish and meet marketing goals. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Maintain a strong work ethic with a total commitment to success each and every day.As an Agent Team Member, you will receive... Salary plus commission/bonus Growth potential/Opportunity for advancement within my office Compensation: $40, 000 to $50,000 starting rate plus bonuses Requirements Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Interest in marketing products and services based on customer needs Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Able to learn computer functions Experience in a variety of computer applications, particularly Windows Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Ability to make presentations to potential customers Achieve mutually agreed upon marketing goals Provide timely and thorough activity reports to agent Experience in marketing Ability to conduct interviews in the office Ability to assess customer needs and conduct effective interviews Ability to effectively relate to a customer Bilingual - Spanish preferred Property and Casualty license 440 or 220 If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Job Requirements: Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Interest in marketing products and services based on customer needs Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Able to learn computer functions Experience in a variety of computer applications, particularly Windows Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Ability to make presentations to potential customers Achieve mutually agreed upon marketing goals Provide timely and thorough activity reports to agent Experience in marketing Ability to conduct interviews in the office Ability to assess customer needs and conduct effective interviews Ability to effectively relate to a customer Bilingual - Spanish preferred Property and Casualty license (must be able to obtain)
09/22/2021
Full time
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Work with the agent to establish and meet marketing goals. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Maintain a strong work ethic with a total commitment to success each and every day.As an Agent Team Member, you will receive... Salary plus commission/bonus Growth potential/Opportunity for advancement within my office Compensation: $40, 000 to $50,000 starting rate plus bonuses Requirements Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Interest in marketing products and services based on customer needs Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Able to learn computer functions Experience in a variety of computer applications, particularly Windows Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Ability to make presentations to potential customers Achieve mutually agreed upon marketing goals Provide timely and thorough activity reports to agent Experience in marketing Ability to conduct interviews in the office Ability to assess customer needs and conduct effective interviews Ability to effectively relate to a customer Bilingual - Spanish preferred Property and Casualty license 440 or 220 If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Job Requirements: Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Interest in marketing products and services based on customer needs Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Able to learn computer functions Experience in a variety of computer applications, particularly Windows Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Ability to make presentations to potential customers Achieve mutually agreed upon marketing goals Provide timely and thorough activity reports to agent Experience in marketing Ability to conduct interviews in the office Ability to assess customer needs and conduct effective interviews Ability to effectively relate to a customer Bilingual - Spanish preferred Property and Casualty license (must be able to obtain)
We are currently seeking customer service/call center representatives to work for our client in support of various government customers. This is an immediate need and this position is 100% TELEWORK! You will be provided a laptop and headset in order to perform your duties - a reliable internet connection and place to work are necessary. Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs. Job Responsibilities * Supports customer to submit and process transactions * Assists customer with identifying and resolving processing issues and website access inquires * Supports inbound calling, outbound calling, email, web chat and outreach to customers * Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application * Meet Quality Assurance Requirements and other key performance metrics Minimum Qualifications High School Diploma or GED 1-2 years of customer service or public relations experience. Candidates should have call center experience or experience being on the phone and working on a computer at the same time. Experience with MS Office is strongly preferred. Candidates must be US citizens due to background requirements. Other Job Specific Skills * Ability to successfully adapt and perform during times of high call volume. * Ability to provide effective customer service and deal tactfully and courteously with the public. * Strong written and verbal communication skills. * Strong listening ability to interpret and clarify information being provided by customers. * Strong commitment to providing quality service. * Ability to foster a good working relationship and rapport with customers. * Keen attention to detail and accuracy. Bilingual (English & Spanish) candidates are strongly encouraged to apply. - provided by Dice
09/11/2021
Full time
We are currently seeking customer service/call center representatives to work for our client in support of various government customers. This is an immediate need and this position is 100% TELEWORK! You will be provided a laptop and headset in order to perform your duties - a reliable internet connection and place to work are necessary. Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs. Job Responsibilities * Supports customer to submit and process transactions * Assists customer with identifying and resolving processing issues and website access inquires * Supports inbound calling, outbound calling, email, web chat and outreach to customers * Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application * Meet Quality Assurance Requirements and other key performance metrics Minimum Qualifications High School Diploma or GED 1-2 years of customer service or public relations experience. Candidates should have call center experience or experience being on the phone and working on a computer at the same time. Experience with MS Office is strongly preferred. Candidates must be US citizens due to background requirements. Other Job Specific Skills * Ability to successfully adapt and perform during times of high call volume. * Ability to provide effective customer service and deal tactfully and courteously with the public. * Strong written and verbal communication skills. * Strong listening ability to interpret and clarify information being provided by customers. * Strong commitment to providing quality service. * Ability to foster a good working relationship and rapport with customers. * Keen attention to detail and accuracy. Bilingual (English & Spanish) candidates are strongly encouraged to apply. - provided by Dice