Medical Office Front Desk
Our Client in the Hamilton, NJ area is searching for a Medical Office Front Desk associate to support their growing practice.
Responsibilities:
- Answers telephone calls in the scheduling queue in a timely manner.
- Supports office in achieving departmental standard for wait times, work times, and abandonment rate.
- Verifies insurance contract requirements when scheduling exams and reminds the patient of these requirements.
- Verifies all patient demographic information.
- Accurately schedules exams for the proper needs
- Effectively explains preps (actions a patient must take for a proper exam) to the patient, using terms the patient can understand.
- Verifies patient understands all prep instructions.
- Provides back up to Scheduling clerical support responsibilities, such as clearing right fax and batching scripts into system, verifying out-going faxes are successful and calling offices when clarification is needed.
- Attends staff meetings regularly and follows all company policies and procedures.
Experience with EMR systems and insurance pre-certification is a major plus!