Job Description: The Enterprise Infrastructure and Operations (EI&O) Enterprise Problem Management (EPM) team is looking for a technically experienced and extremely motivated Problem Manager. You will work in a Team focused on permanently removing issues from the Fidelity Enterprise - both reactively and proactively. In this role, you will be responsible for leading and driving technical conversations to determine root cause, understand future prevention activities, and partnering with teams across the Fidelity enterprise in accordance with Fidelity's IT Service Management (ITSM) process guidelines to continually improve resiliency and stability. As a Problem Manager on the EPM team, you will be expected to combine an in-depth understanding of the business and your technical expertise with structured methods such as the 5-Whys or Ishikawa diagraming to help determine incident root cause. Through this work, you will gain a comprehensive understanding of all the components of our applications and the system interactions and integrations by breaking down the complexity of our systems. You will work across teams to deliver robust solutions to prevent reoccurrence, focusing on preventing any negative customer experience. The ideal candidate should show ease at making personal connections, be confident in leading and constructively challenging SMEs with a dedicated approach to solving problems and overcoming obstacles. Further, you will draw on previous experience using unconstrained thinking to bring external information, ideas and expertise back to the team. The Problem Management team is uniquely positioned to work with groups across the enterprise to identify opportunities for organization-wide technology initiatives. You will leverage your experience to move the technological landscape forward. Responsibilities includes collaborating and partnering across the entire organization and with vendor partners to drive action and foster growth. As a member of the Enterprise Infrastructure and Operations organization, the Problem Manager is both technically competent and business oriented. The Expertise You Have and The Skills You Bring Previous support experience in a large enterprise as second level support or higher Technical expertise demonstrated by industry standard qualifications Strong working experience as a Problem Manager handling tickets in a complex enterprise Strong communication skills enabling the facilitation of constructive postmortem reviews Ability to effectively tell a story through concise and professional documentation to clearly summarize issues for consumption at all levels within the organization Solid ability to define ambiguous situations by analyzing data, asking probing questions, and applying extensive technology knowledge to optimize results Capability to partner with Business Partners (SRE/Architecture/development teams) on proactive prevention opportunities based upon reporting/trending findings Solid knowledge of development and process improvement methodologies with training and experience Experience creating metrics reports for daily operations, projects, and ad hoc requests with demonstrable ability to analyze data to identify trends and process enhancement opportunities Experience working in an Agile environment Mastered the ability to dissect incidents, create timelines, discover root cause, and create actionable preventative measures Can lead conversations to drive towards understanding actionable permanent resolution Good technical background with the ability to discuss architecture, hardware, and software concepts Possesses a full understanding of the ITSM practices, particularly Incident, Problem, and Change Management Experience with ServiceNow Preferred Certifications ITIL V3 or V4 Foundation Certificate in IT Service Management AWS Cloud Practitioner Microsoft Certified: Azure Fundamentals Certifications: Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as General, General, and General and others in the General to apply.
03/28/2024
Full time
Job Description: The Enterprise Infrastructure and Operations (EI&O) Enterprise Problem Management (EPM) team is looking for a technically experienced and extremely motivated Problem Manager. You will work in a Team focused on permanently removing issues from the Fidelity Enterprise - both reactively and proactively. In this role, you will be responsible for leading and driving technical conversations to determine root cause, understand future prevention activities, and partnering with teams across the Fidelity enterprise in accordance with Fidelity's IT Service Management (ITSM) process guidelines to continually improve resiliency and stability. As a Problem Manager on the EPM team, you will be expected to combine an in-depth understanding of the business and your technical expertise with structured methods such as the 5-Whys or Ishikawa diagraming to help determine incident root cause. Through this work, you will gain a comprehensive understanding of all the components of our applications and the system interactions and integrations by breaking down the complexity of our systems. You will work across teams to deliver robust solutions to prevent reoccurrence, focusing on preventing any negative customer experience. The ideal candidate should show ease at making personal connections, be confident in leading and constructively challenging SMEs with a dedicated approach to solving problems and overcoming obstacles. Further, you will draw on previous experience using unconstrained thinking to bring external information, ideas and expertise back to the team. The Problem Management team is uniquely positioned to work with groups across the enterprise to identify opportunities for organization-wide technology initiatives. You will leverage your experience to move the technological landscape forward. Responsibilities includes collaborating and partnering across the entire organization and with vendor partners to drive action and foster growth. As a member of the Enterprise Infrastructure and Operations organization, the Problem Manager is both technically competent and business oriented. The Expertise You Have and The Skills You Bring Previous support experience in a large enterprise as second level support or higher Technical expertise demonstrated by industry standard qualifications Strong working experience as a Problem Manager handling tickets in a complex enterprise Strong communication skills enabling the facilitation of constructive postmortem reviews Ability to effectively tell a story through concise and professional documentation to clearly summarize issues for consumption at all levels within the organization Solid ability to define ambiguous situations by analyzing data, asking probing questions, and applying extensive technology knowledge to optimize results Capability to partner with Business Partners (SRE/Architecture/development teams) on proactive prevention opportunities based upon reporting/trending findings Solid knowledge of development and process improvement methodologies with training and experience Experience creating metrics reports for daily operations, projects, and ad hoc requests with demonstrable ability to analyze data to identify trends and process enhancement opportunities Experience working in an Agile environment Mastered the ability to dissect incidents, create timelines, discover root cause, and create actionable preventative measures Can lead conversations to drive towards understanding actionable permanent resolution Good technical background with the ability to discuss architecture, hardware, and software concepts Possesses a full understanding of the ITSM practices, particularly Incident, Problem, and Change Management Experience with ServiceNow Preferred Certifications ITIL V3 or V4 Foundation Certificate in IT Service Management AWS Cloud Practitioner Microsoft Certified: Azure Fundamentals Certifications: Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3. We welcome those with experience in jobs such as General, General, and General and others in the General to apply.
Job Description We are seeking a candidate with demonstrated ability to lead by influence with a record of successfully delivering modern, large-scale, complex service and products. This is accomplished by leading multiple large diverse technical teams at all levels and closely collaborate with program and product teams. Your mission is to provide hands-on leadership to multiple development teams, building a world-class team of engineers. The focus is on defining, executing, and delivering functional and non-functional features at scale quickly and promoting a diverse culture of cross-functional collaboration and engineering excellence. Be an idea leader and bring industry best practices to benefit the team and the wider organization. The ability to balance demanding business capabilities with building for operational excellence while meeting regulatory, security and privacy requirements. Ability to quickly grasp and evaluate new ideas and technologies from internal and external sources. Lead multiple teams, matching them with appropriate technology and business problems while building a culture of both innovation and drive for excellence. Visa is transforming our Issuing Solutions technology platform by creating the building blocks of a fully featured set of issuing capabilities targeting our banking, fintech and integration partners to enable the next wave of innovation in payments. We need of a strong technology leader, who is an expert in agile delivery, building purpose driven teams, and has a background in complex integration projects. Prior experience in payments, or a background in building high volume transaction and data processing systems is preferred. The successful candidate will be comfortable navigating the challenging dynamic payments space and leading global teams responsible for platform transformation efforts. This candidate will also play a pivotal role in growing our issuing solutions footprint, seeking new paths to revenue by building modular, open solutions that will scale with our business. Essential Functions Responsible for the overall development life cycle with significant bottom-line impact. Deliver products with complex technical interdependencies collaborating with cross geographical development and product teams. Collaborate with Product Office, Operations & Infrastructure, Cybersecurity, Client Support and other Product Development teams in developing complete solutions. Build a culture of engineering excellence (quality, security, performance, scalability, availability, resilience etc.) across your own teams and the entire organization. Partner with product owners in developing a strategy and roadmap that align with business goals. Manage technical debt and costs within your product and organization budgets. Influence adoption of best engineering practices, automations of software development, testing and deployment processes. Manage the prioritization and delivery of enhancements and ongoing maintenance activities for multiple services. Be responsible for the incident management, change, and problem management. Hire, retain and grow high-performing and diverse global engineering teams. Invest in the career development of your employees with a strong focus on mentorship and training. Lead with a strong client focus mindset across organizations. Handle routine daily activities such as coordination, coaching, mentoring, recruiting, budgeting, planning, delivery, quality, partner relationships, performance metrics, operations, efficiency, service level management, etc. Recruit and manage an engineering team dedicated to the implementation of technology strategy in Issuing Solutions. Collaborate closely with the global product office and the NA Regional team, help to define strategy and communicate a clear vision for the team. Make a positive impact on Visa's Issuing Platforms, foster innovation and explore new technologies such as Gen AI. Spearhead the design and development of APIs to foster value generating integrations with our Value Added Services across our issuing clients. Progress our modernization roadmap, enabling us to expand our market reach and client base by adopting best-in-class technology solutions for our core platform. This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
03/28/2024
Full time
Job Description We are seeking a candidate with demonstrated ability to lead by influence with a record of successfully delivering modern, large-scale, complex service and products. This is accomplished by leading multiple large diverse technical teams at all levels and closely collaborate with program and product teams. Your mission is to provide hands-on leadership to multiple development teams, building a world-class team of engineers. The focus is on defining, executing, and delivering functional and non-functional features at scale quickly and promoting a diverse culture of cross-functional collaboration and engineering excellence. Be an idea leader and bring industry best practices to benefit the team and the wider organization. The ability to balance demanding business capabilities with building for operational excellence while meeting regulatory, security and privacy requirements. Ability to quickly grasp and evaluate new ideas and technologies from internal and external sources. Lead multiple teams, matching them with appropriate technology and business problems while building a culture of both innovation and drive for excellence. Visa is transforming our Issuing Solutions technology platform by creating the building blocks of a fully featured set of issuing capabilities targeting our banking, fintech and integration partners to enable the next wave of innovation in payments. We need of a strong technology leader, who is an expert in agile delivery, building purpose driven teams, and has a background in complex integration projects. Prior experience in payments, or a background in building high volume transaction and data processing systems is preferred. The successful candidate will be comfortable navigating the challenging dynamic payments space and leading global teams responsible for platform transformation efforts. This candidate will also play a pivotal role in growing our issuing solutions footprint, seeking new paths to revenue by building modular, open solutions that will scale with our business. Essential Functions Responsible for the overall development life cycle with significant bottom-line impact. Deliver products with complex technical interdependencies collaborating with cross geographical development and product teams. Collaborate with Product Office, Operations & Infrastructure, Cybersecurity, Client Support and other Product Development teams in developing complete solutions. Build a culture of engineering excellence (quality, security, performance, scalability, availability, resilience etc.) across your own teams and the entire organization. Partner with product owners in developing a strategy and roadmap that align with business goals. Manage technical debt and costs within your product and organization budgets. Influence adoption of best engineering practices, automations of software development, testing and deployment processes. Manage the prioritization and delivery of enhancements and ongoing maintenance activities for multiple services. Be responsible for the incident management, change, and problem management. Hire, retain and grow high-performing and diverse global engineering teams. Invest in the career development of your employees with a strong focus on mentorship and training. Lead with a strong client focus mindset across organizations. Handle routine daily activities such as coordination, coaching, mentoring, recruiting, budgeting, planning, delivery, quality, partner relationships, performance metrics, operations, efficiency, service level management, etc. Recruit and manage an engineering team dedicated to the implementation of technology strategy in Issuing Solutions. Collaborate closely with the global product office and the NA Regional team, help to define strategy and communicate a clear vision for the team. Make a positive impact on Visa's Issuing Platforms, foster innovation and explore new technologies such as Gen AI. Spearhead the design and development of APIs to foster value generating integrations with our Value Added Services across our issuing clients. Progress our modernization roadmap, enabling us to expand our market reach and client base by adopting best-in-class technology solutions for our core platform. This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Responsibilities The Manager of Database Administration provides leadership of the administration, integration and security of the OPPD data platforms, services and databases ensuring the highest quality of customer service while maintaining secure and functional technology environments. This includes inspiring action for all aspects of engineering, design planning, solution implementation and efficient operations of the OPPD data environments. The Manager of Database Administration will collaborate with the Business Technology & Building Services (BTBS) leadership team, all functional Business Technology (BT) domains and interact with peers across OPPD business units to ensure service and product alignment with OPPD's objectives and initiatives to strengthen OPPD as an industry leader, employer of choice, and community partner. The role is accountable for the leadership and development of the database administration team, successful implementation and realization of tactical and operational plans in addition to creating and continuously evolving strategic planning and goals. Serve as the direct leader of database administration professionals in the design, installation and maintenance of the District's database platforms, tools, products and services used on a 24/7 basis, in accordance with standards and requirements set forth by regulatory agencies, District and industry policies and practices. Inspire understanding of OPPD's vision consistent with Core Values and team culture. Create a collaborative team environment and develop team members through coaching, training, and ongoing performance feedback. Conduct performance reviews, champion employee engagement and encourage employee development. Collaborate with all Business Technology leadership and teams and serve as an initiator and driver of continuous improvement. Lead collaborative planning Ensure and promote team practices for database expertise, ongoing development of skill mastery, innovation, and continuous learning Engage in routine planning and problem solving Ensure hardware, system and operational standards for data systems in collaboration with Enterprise Architecture are developed, maintained and continuously improve as the environment evolves. In partnership with Information Security, enhance the security services roadmap and capabilities through the identification and implementation of tools, controls, and measures designed to establish and preserve database confidentiality, integrity, and availability. Participate in, and provide guidance and leadership on Business Technology & Building Services (BTBS) initiatives such as the enablement or maturing of Oracle and Microsoft RDBMS environments, Enterprise Data Warehouse (EDW), data security, availability and integrations, data optimization toolsets and other initiatives as identified through strategic planning. Lead the design, integration and ownership of all end-to-end processes, policies, and practices utilized within assigned scope of control. Provide key insight and thought leadership in the development, implementation, and ongoing planning of the security services roadmap. Develop and maintain a set performance metrics (Past vs. Present and Predictive). Monitor, adjust as needed, track, and develop reporting and analysis as scheduled. Effectively sponsor multiple projects simultaneously. Qualifications Required: Bachelor's Degree or equivalent professional work experience. Seven (7) years or more experience working as database administrator/engineer in a production operational environment . Five (5) years or more experience in a leadership role overseeing database administration, data engineering or business intelligence/analytic teams. Strong verbal and written communication skills. Effective inter-personal relationship skills, professional character, and tact. Demonstrated use of persuasion and negotiation to build cooperation and consensus towards a decision. Familiarity with the OSI model and interdependencies of data and data systems. Familiarity with Agile development processes. Project and time management with attention to detail and the ability to prioritize tasks in high-pressure situations. Must be able to partner effectively across all levels of the organization and OPPD strategic suppliers. In depth knowledge of relational databases, data warehouse concepts, architecture, and data security. Desired: Experience managing 24x7 IT operations with a service orientation. Familiar with cloud implementations. Database centric certifications such as Oracle Certified Professional, MCSA SQL Server, etc. An advanced degree in engineering, business, or computer science. Closing Statement S8: Base: $115,527 Midpoint: $144,409 At Omaha Public Power District, we're passionate about three things: power, the people who make it, and the people who rely on it. WE ARE: Where the Light Starts. OPPD is the 12 th -largest public power utility in the U.S., serving over 850,000 people across 5,000 square miles and 13 counties. WE'RE COMMITTED TO: Each other and the people we serve. This commitment drives us. We're dedicated to providing our communities with affordable, reliable, and environmentally sensitive energy services today, tomorrow, and well into the future. OUR JOB: To provide power with a purpose. We have real impact - on people's lives, on the environment, and on the future of energy. We're always looking for bright, capable people who want an opportunity to lead from where you arewherever you are and know that your ideas will be heard. If you want to be a source of real, positive change for the community and the people who live in this region, then working for a company acknowledged for caring about these same things is likely a priority for you as well. Org Marketing Statement EOE: Protected Veterans/Disability How To Apply Apply online at on or before September 29, 2021. Recruiter: Jennifer Skupa **PLEASE NOTE** - Your application has not been submitted unless you have applied for a specific requisition. If you have not chosen a specific opening, your application will remain in DRAFT form and will not be viewed by our Human Capital staff. ***OPPD is very aware of the potential risks of COVID-19 and are evaluating all necessary precautions. With that, we are limiting travel and face to face interviews until further notice, so please expect some delays in processing of your application of interest.***
09/21/2021
Full time
Responsibilities The Manager of Database Administration provides leadership of the administration, integration and security of the OPPD data platforms, services and databases ensuring the highest quality of customer service while maintaining secure and functional technology environments. This includes inspiring action for all aspects of engineering, design planning, solution implementation and efficient operations of the OPPD data environments. The Manager of Database Administration will collaborate with the Business Technology & Building Services (BTBS) leadership team, all functional Business Technology (BT) domains and interact with peers across OPPD business units to ensure service and product alignment with OPPD's objectives and initiatives to strengthen OPPD as an industry leader, employer of choice, and community partner. The role is accountable for the leadership and development of the database administration team, successful implementation and realization of tactical and operational plans in addition to creating and continuously evolving strategic planning and goals. Serve as the direct leader of database administration professionals in the design, installation and maintenance of the District's database platforms, tools, products and services used on a 24/7 basis, in accordance with standards and requirements set forth by regulatory agencies, District and industry policies and practices. Inspire understanding of OPPD's vision consistent with Core Values and team culture. Create a collaborative team environment and develop team members through coaching, training, and ongoing performance feedback. Conduct performance reviews, champion employee engagement and encourage employee development. Collaborate with all Business Technology leadership and teams and serve as an initiator and driver of continuous improvement. Lead collaborative planning Ensure and promote team practices for database expertise, ongoing development of skill mastery, innovation, and continuous learning Engage in routine planning and problem solving Ensure hardware, system and operational standards for data systems in collaboration with Enterprise Architecture are developed, maintained and continuously improve as the environment evolves. In partnership with Information Security, enhance the security services roadmap and capabilities through the identification and implementation of tools, controls, and measures designed to establish and preserve database confidentiality, integrity, and availability. Participate in, and provide guidance and leadership on Business Technology & Building Services (BTBS) initiatives such as the enablement or maturing of Oracle and Microsoft RDBMS environments, Enterprise Data Warehouse (EDW), data security, availability and integrations, data optimization toolsets and other initiatives as identified through strategic planning. Lead the design, integration and ownership of all end-to-end processes, policies, and practices utilized within assigned scope of control. Provide key insight and thought leadership in the development, implementation, and ongoing planning of the security services roadmap. Develop and maintain a set performance metrics (Past vs. Present and Predictive). Monitor, adjust as needed, track, and develop reporting and analysis as scheduled. Effectively sponsor multiple projects simultaneously. Qualifications Required: Bachelor's Degree or equivalent professional work experience. Seven (7) years or more experience working as database administrator/engineer in a production operational environment . Five (5) years or more experience in a leadership role overseeing database administration, data engineering or business intelligence/analytic teams. Strong verbal and written communication skills. Effective inter-personal relationship skills, professional character, and tact. Demonstrated use of persuasion and negotiation to build cooperation and consensus towards a decision. Familiarity with the OSI model and interdependencies of data and data systems. Familiarity with Agile development processes. Project and time management with attention to detail and the ability to prioritize tasks in high-pressure situations. Must be able to partner effectively across all levels of the organization and OPPD strategic suppliers. In depth knowledge of relational databases, data warehouse concepts, architecture, and data security. Desired: Experience managing 24x7 IT operations with a service orientation. Familiar with cloud implementations. Database centric certifications such as Oracle Certified Professional, MCSA SQL Server, etc. An advanced degree in engineering, business, or computer science. Closing Statement S8: Base: $115,527 Midpoint: $144,409 At Omaha Public Power District, we're passionate about three things: power, the people who make it, and the people who rely on it. WE ARE: Where the Light Starts. OPPD is the 12 th -largest public power utility in the U.S., serving over 850,000 people across 5,000 square miles and 13 counties. WE'RE COMMITTED TO: Each other and the people we serve. This commitment drives us. We're dedicated to providing our communities with affordable, reliable, and environmentally sensitive energy services today, tomorrow, and well into the future. OUR JOB: To provide power with a purpose. We have real impact - on people's lives, on the environment, and on the future of energy. We're always looking for bright, capable people who want an opportunity to lead from where you arewherever you are and know that your ideas will be heard. If you want to be a source of real, positive change for the community and the people who live in this region, then working for a company acknowledged for caring about these same things is likely a priority for you as well. Org Marketing Statement EOE: Protected Veterans/Disability How To Apply Apply online at on or before September 29, 2021. Recruiter: Jennifer Skupa **PLEASE NOTE** - Your application has not been submitted unless you have applied for a specific requisition. If you have not chosen a specific opening, your application will remain in DRAFT form and will not be viewed by our Human Capital staff. ***OPPD is very aware of the potential risks of COVID-19 and are evaluating all necessary precautions. With that, we are limiting travel and face to face interviews until further notice, so please expect some delays in processing of your application of interest.***
About AbbVie AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . on Twitter , Facebook , Instagram , YouTube and LinkedIn . Envision working with energetic colleagues and inspirational leaders. Now, place yourself in that mix; leading discussions, asking the right questions and driving results. Associate Director, 3rd Party Manufacturing What Your New Manager Wants You To Know I am looking for an experienced Associate Director that will manage relationships with Third Party Manufacturers (TPMs) and work with internal and external cross-functional resources and stakeholders across multiple disciplines (e.g., Manufacturing, Regulatory, Quality, Packaging, Supply Chain, Legal). Sincerely, Director, 3 rd Party Manufacturing YOU ARE more than just a title, YOU ARE... A strategic thinker : Align and excite internal stakeholders to facilitate success through strong leadership, strategic thinking and personal drive. First class team player : Collaborate across multiple disciplines to ensure compliance and ability to influence cross-functional teams and senior leadership. You Will Provide supplier oversight to ensure customer requirements are met (continued supply of high-quality products) Lead sourcing efforts as required: determine when/how TPMs should be utilized - includes screening prospective TPMs, managing the sourcing and RFP process, and obtaining internal consensus for final selection Champion project implementation / action plans to improve quality, cost, and service; provide direct project management as well as coordination of project execution with support functions Conduct Business Reviews to evaluate/align on performance metric results Negotiate contracts and supply agreements with suppliers to secure value, quality, and delivery objectives while developing supplier partnerships that mitigate risk Achieve or exceed fiscal requirements for TPM products (COGs, Variances, Scrap, Other Costs of Service) Ensure supply continuity through serialization transition periods Serve as key point of contact for all operational aspects: coordinate relevant internal/external support functions Represent Manufacturing for new product launches when TPMs are involved in the supply chain Ensure TPMs deliver in accordance with Supply Agreement and in alignment with supply requirements. Assess supply risk and develop mitigation strategies as needed. Coordinate execution efforts with appropriate functionalities. Champion project implementation/action plans as required; provide direct project management as well as coordination of project execution with support functions. Ensure contracts and supply agreements are effective and current. Ensure TPMs are properly onboarded to support new product launches. Support Tech Transfers and Integrations as required. Identify cost avoidance and cost reduction opportunities for products / projects managed with TPMs. Facilitate Business Review meetings and coordinate with relevant disciplines to manage/improve performance metrics. Qualifications You Bring A minimum of seven ( 7 ) years of hands-on Manufacturing / Operations and Third-Party Manufacturing / Project Management experience in a regulated industry with a demonstrated knowledge of Supply Chain concepts. A minimum of five (5) years of Pharmaceutical Ops / Supply Chain experience in at least 2 different areas including Planning, Quality, Operations, Procurement, Project Management, Development, and Industrial Engineering. Demonstrated knowledge of technical operations processes and the ability to assess potential TPM capabilities strongly preferred. Demonstrated ability to present ideas persuasively and negotiate favorable outcomes required. Business acumen and financial savviness with strong finance understanding required. Ability to successfully partner with individuals from multiple levels in the organization is necessary. Excellent written / oral skills and ability to work with others in a matrix organization required. Software / business application skills: MS Office 365 (Outlook, PowerPoint, Excel). Preferred Skills/Qualifications The below skills are attributes that may not be mandatory but are definitely desired in the ideal candidate. A minimum of four ( 4 ) years in Drug Product or Medical Device manufacturing. Evaluating and implementing objectives and practices for effective, efficient, and cost-effective utilization of the company's resources. Communicating clearly and concisely, both orally and in writing, at all levels of internal and external management. Creating and fostering a win-win situation between all respective parties. Establishing and maintaining cooperative working relationships with individuals during course of work. Navigating ambiguous, fluid, time-sensitive scenarios to obtain stakeholder concurrence and achieve optimal outcomes. Demonstrating leadership presence both internally and externally; ability to align multiple functionalities with competing priorities. Education A Bachelor's Degree in Engineering or Supply Chain related field. An MBA is preferred. Significant Work Activities Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Travel No Job Type Experienced Schedule Full-time Job Level Code IC Equal Employment Opportunity At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.
01/28/2021
Full time
About AbbVie AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . on Twitter , Facebook , Instagram , YouTube and LinkedIn . Envision working with energetic colleagues and inspirational leaders. Now, place yourself in that mix; leading discussions, asking the right questions and driving results. Associate Director, 3rd Party Manufacturing What Your New Manager Wants You To Know I am looking for an experienced Associate Director that will manage relationships with Third Party Manufacturers (TPMs) and work with internal and external cross-functional resources and stakeholders across multiple disciplines (e.g., Manufacturing, Regulatory, Quality, Packaging, Supply Chain, Legal). Sincerely, Director, 3 rd Party Manufacturing YOU ARE more than just a title, YOU ARE... A strategic thinker : Align and excite internal stakeholders to facilitate success through strong leadership, strategic thinking and personal drive. First class team player : Collaborate across multiple disciplines to ensure compliance and ability to influence cross-functional teams and senior leadership. You Will Provide supplier oversight to ensure customer requirements are met (continued supply of high-quality products) Lead sourcing efforts as required: determine when/how TPMs should be utilized - includes screening prospective TPMs, managing the sourcing and RFP process, and obtaining internal consensus for final selection Champion project implementation / action plans to improve quality, cost, and service; provide direct project management as well as coordination of project execution with support functions Conduct Business Reviews to evaluate/align on performance metric results Negotiate contracts and supply agreements with suppliers to secure value, quality, and delivery objectives while developing supplier partnerships that mitigate risk Achieve or exceed fiscal requirements for TPM products (COGs, Variances, Scrap, Other Costs of Service) Ensure supply continuity through serialization transition periods Serve as key point of contact for all operational aspects: coordinate relevant internal/external support functions Represent Manufacturing for new product launches when TPMs are involved in the supply chain Ensure TPMs deliver in accordance with Supply Agreement and in alignment with supply requirements. Assess supply risk and develop mitigation strategies as needed. Coordinate execution efforts with appropriate functionalities. Champion project implementation/action plans as required; provide direct project management as well as coordination of project execution with support functions. Ensure contracts and supply agreements are effective and current. Ensure TPMs are properly onboarded to support new product launches. Support Tech Transfers and Integrations as required. Identify cost avoidance and cost reduction opportunities for products / projects managed with TPMs. Facilitate Business Review meetings and coordinate with relevant disciplines to manage/improve performance metrics. Qualifications You Bring A minimum of seven ( 7 ) years of hands-on Manufacturing / Operations and Third-Party Manufacturing / Project Management experience in a regulated industry with a demonstrated knowledge of Supply Chain concepts. A minimum of five (5) years of Pharmaceutical Ops / Supply Chain experience in at least 2 different areas including Planning, Quality, Operations, Procurement, Project Management, Development, and Industrial Engineering. Demonstrated knowledge of technical operations processes and the ability to assess potential TPM capabilities strongly preferred. Demonstrated ability to present ideas persuasively and negotiate favorable outcomes required. Business acumen and financial savviness with strong finance understanding required. Ability to successfully partner with individuals from multiple levels in the organization is necessary. Excellent written / oral skills and ability to work with others in a matrix organization required. Software / business application skills: MS Office 365 (Outlook, PowerPoint, Excel). Preferred Skills/Qualifications The below skills are attributes that may not be mandatory but are definitely desired in the ideal candidate. A minimum of four ( 4 ) years in Drug Product or Medical Device manufacturing. Evaluating and implementing objectives and practices for effective, efficient, and cost-effective utilization of the company's resources. Communicating clearly and concisely, both orally and in writing, at all levels of internal and external management. Creating and fostering a win-win situation between all respective parties. Establishing and maintaining cooperative working relationships with individuals during course of work. Navigating ambiguous, fluid, time-sensitive scenarios to obtain stakeholder concurrence and achieve optimal outcomes. Demonstrating leadership presence both internally and externally; ability to align multiple functionalities with competing priorities. Education A Bachelor's Degree in Engineering or Supply Chain related field. An MBA is preferred. Significant Work Activities Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Travel No Job Type Experienced Schedule Full-time Job Level Code IC Equal Employment Opportunity At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.
About AbbVie AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . on Twitter , Facebook , Instagram , YouTube and LinkedIn . AbbVie International Commercial Organization is looking for an Integration Delivery Lead for the Data and Integration team to manage the architecture, design, development and release of APIs, Microservices with Hybrid Cloud Bus architecture to enable real time integration of data and applications. This position is responsible for delivery of global integration projects by defining the release plan in collaboration with Product Owners, Program Managers, Architects, Business analysts & Platform Engineering team, lead the development team to deliver the features as per the release plan. Fallow AbbVie SLC process to ensure compliance to deliver quality and validated systems. Stay on top of technology trends, agile project management and perform the required technical research and due diligence when necessary to recommend the use of new technology capabilities. The individual on this position will also work very close to the Affiliate stakeholders and the external agencies and plays a key role in establishing, executing and supporting business critical system integrations across the International Commercial Organization. Responsibilities: Provide guidance and assistance to development teams in regards to integration functionality, e.g. Web Services using SOAP vs REST, documentation of integration patterns, and prototype of integration patterns in standard technologies Translate user requirements into effective solution architectures Manage technical team (onsite & offshore) including but not limited to architects, tech leads, project managers, developers, QA engineers, administrators and provide them the necessary support to ensure that the final deliverables meet the functional and quality requirements of our business. Manage and oversee day to day activities of team and ensure adherence to AbbVie standards in project execution methodology, requirements gathering, quality assurance and continuous improvement Meets regularly with members of the development teams to get feedback on any areas for improvement; Provide visibility to product owner on the status, costs, and risks in delivering project. Responsible for compliance with applicable AbbVie Software development lifecycle Policies and procedures. Develop and continuously improve/optimize delivery process for sustainable, scalable and repeatable solution delivery. Measure the quality of solution delivery & production operations; track and report the project spend; Capacity planning and resource optimization; Works with business and IT management to establish and gain consensus on project goals, objectives and deliverables. Develops and executes a work plan obtaining authorized resources to ensure all activities are performed. Gather lessons learned and obtain final project approval from sponsor and stakeholders. Communicate project progress by producing project reports to provide timely and accurate project status and decision support information to Project Team, Cross-functional teams and Executive management. Makes recommendations based on current project status to resolve issues. Proactively manage changes in project scope, identify possible crises and devise contingency plans Oversee and in some cases provide estimates for all resources required to achieve project goals and manage assigned budget throughout execution of project Qualifications Qualifications: Bachelor's Degree or an equivalent combination of education and work experience. At least 10 years of experience in managing and implementing integration solutions At least 5 years of experience in implementing solutions based upon integration technologies (e.g. Mulesoft, Kafka, TIBCO BW, Apigee) At least 3 years of experience in implementing Web Service integration solutions (e.g. REST, SOAP, Node JS, Event Publication and Correlation Strategies, Miroservices) At least 3 years of experience in project management and business systems analysis Exercises latitude in the approach to problem solving. Determines and develops approach and solutions to problem. Ability to work closely with users and translating user requirements into solution designs Demonstrated success facilitating design workshops and influencing others Knowledge and experience in developing solutions compliant with regulatory and legal requirements within the Pharmaceutical Industry is a plus Significant Work Activities Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Travel Yes, 15 % of the Time Job Type Experienced Schedule Full-time Job Level Code M Equal Employment Opportunity At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.
01/20/2021
Full time
About AbbVie AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . on Twitter , Facebook , Instagram , YouTube and LinkedIn . AbbVie International Commercial Organization is looking for an Integration Delivery Lead for the Data and Integration team to manage the architecture, design, development and release of APIs, Microservices with Hybrid Cloud Bus architecture to enable real time integration of data and applications. This position is responsible for delivery of global integration projects by defining the release plan in collaboration with Product Owners, Program Managers, Architects, Business analysts & Platform Engineering team, lead the development team to deliver the features as per the release plan. Fallow AbbVie SLC process to ensure compliance to deliver quality and validated systems. Stay on top of technology trends, agile project management and perform the required technical research and due diligence when necessary to recommend the use of new technology capabilities. The individual on this position will also work very close to the Affiliate stakeholders and the external agencies and plays a key role in establishing, executing and supporting business critical system integrations across the International Commercial Organization. Responsibilities: Provide guidance and assistance to development teams in regards to integration functionality, e.g. Web Services using SOAP vs REST, documentation of integration patterns, and prototype of integration patterns in standard technologies Translate user requirements into effective solution architectures Manage technical team (onsite & offshore) including but not limited to architects, tech leads, project managers, developers, QA engineers, administrators and provide them the necessary support to ensure that the final deliverables meet the functional and quality requirements of our business. Manage and oversee day to day activities of team and ensure adherence to AbbVie standards in project execution methodology, requirements gathering, quality assurance and continuous improvement Meets regularly with members of the development teams to get feedback on any areas for improvement; Provide visibility to product owner on the status, costs, and risks in delivering project. Responsible for compliance with applicable AbbVie Software development lifecycle Policies and procedures. Develop and continuously improve/optimize delivery process for sustainable, scalable and repeatable solution delivery. Measure the quality of solution delivery & production operations; track and report the project spend; Capacity planning and resource optimization; Works with business and IT management to establish and gain consensus on project goals, objectives and deliverables. Develops and executes a work plan obtaining authorized resources to ensure all activities are performed. Gather lessons learned and obtain final project approval from sponsor and stakeholders. Communicate project progress by producing project reports to provide timely and accurate project status and decision support information to Project Team, Cross-functional teams and Executive management. Makes recommendations based on current project status to resolve issues. Proactively manage changes in project scope, identify possible crises and devise contingency plans Oversee and in some cases provide estimates for all resources required to achieve project goals and manage assigned budget throughout execution of project Qualifications Qualifications: Bachelor's Degree or an equivalent combination of education and work experience. At least 10 years of experience in managing and implementing integration solutions At least 5 years of experience in implementing solutions based upon integration technologies (e.g. Mulesoft, Kafka, TIBCO BW, Apigee) At least 3 years of experience in implementing Web Service integration solutions (e.g. REST, SOAP, Node JS, Event Publication and Correlation Strategies, Miroservices) At least 3 years of experience in project management and business systems analysis Exercises latitude in the approach to problem solving. Determines and develops approach and solutions to problem. Ability to work closely with users and translating user requirements into solution designs Demonstrated success facilitating design workshops and influencing others Knowledge and experience in developing solutions compliant with regulatory and legal requirements within the Pharmaceutical Industry is a plus Significant Work Activities Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Travel Yes, 15 % of the Time Job Type Experienced Schedule Full-time Job Level Code M Equal Employment Opportunity At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.