Promotion/Special Events: Runs point on the planning and execution of select special events, promotions, and gaming tournaments. Lead in the drafting of official Rules and Regulations for legal approval on Promotion and Special Events. Oversee communication and event recaps to Key Result Areas on and off property. Must be proficient in using Microsoft Word, Excel, etc., and able to work with a variety of different promotional programs that are used on a daily basis (Promotional Kiosk Management Systems, Workfront, Proforma Expense Tracking (PET . Managing events and addressing potential problems that may arise. Planning for potential scenarios that could impact the integrity of the event. Maintaining a working knowledge of the complex needs of a wide variety of events. Must be able to perform daily promotional audits checks and follow all department audit procedures with operating a promotional bank. Must be able to meet strict deadlines. Must be able to communicate clearly through email and with departments that do and do not work on property.Social Media: Lead insights into content marketing strategies to produce, edit and distribute original content, articles, feature stories and special content to grow audiences, awareness, and engagement metrics/conversion across multiple platforms. Is the primary point person in creating, curating and promoting content on social media networks. Maintain standards/guidelines on brand tone, voice, and curation content mix.Caesars Rewards: Generate training plans and execute training of the Caesars Rewards loyalty program and affected departments on Promotion and Event information. Issue new and replacement Caesars Rewards Cards to guests. May operate a promotional bank. Prohibited from accepting tips and gratuities. Redeems promotional vouchers. Prohibited from adding points to players accounts. Is able to make decisions quickly that benefit our customers and our business. Must be able to communicate clearly through email and with departments that do and do not work on property. Position requires performing other duties and special assignments not specifically stated. Knowledge, Skills & Education Preferred: Bachelor's degree in related field and/or equivalent work experience in planning and executing entertainment and/or promotions events preferred. Must possess excellent customer service and communication skills. Must be able to get along well with co-workers and work as a team. Must present a well-groomed appearance. Ability to work flexible hours in fast-paced environment. Working Knowledge of Adobe Creative Suite (Photoshop, Illustrator and InDesign) helpful.WORK ENVIRONMENT REQUIREMENTS: Must be able to work independently along with a team mentality. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more. Must be able to stand for prolonged periods of time or entire shift. Must be able to work at a fast pace and in stressful situations. Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust. Must be able to read, write, speak and understand English. Must be able to maneuver around office areas, effectively work in high traffic areas and respond to visual and aural cues. Mathematical abilities including addition and subtraction/accurate record keeping strongly required. Must have the dexterity to grip and work necessary items (chips, 10 key adding machine, money bags, computers, money, etc.). DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). Licensing and Certification Required:Employees may be required to obtain a Missouri Gaming Commission license. The initial license is paid for by the employee. All subsequent renewals for the license are paid by Harrah's North Kansas City.
04/17/2024
Full time
Promotion/Special Events: Runs point on the planning and execution of select special events, promotions, and gaming tournaments. Lead in the drafting of official Rules and Regulations for legal approval on Promotion and Special Events. Oversee communication and event recaps to Key Result Areas on and off property. Must be proficient in using Microsoft Word, Excel, etc., and able to work with a variety of different promotional programs that are used on a daily basis (Promotional Kiosk Management Systems, Workfront, Proforma Expense Tracking (PET . Managing events and addressing potential problems that may arise. Planning for potential scenarios that could impact the integrity of the event. Maintaining a working knowledge of the complex needs of a wide variety of events. Must be able to perform daily promotional audits checks and follow all department audit procedures with operating a promotional bank. Must be able to meet strict deadlines. Must be able to communicate clearly through email and with departments that do and do not work on property.Social Media: Lead insights into content marketing strategies to produce, edit and distribute original content, articles, feature stories and special content to grow audiences, awareness, and engagement metrics/conversion across multiple platforms. Is the primary point person in creating, curating and promoting content on social media networks. Maintain standards/guidelines on brand tone, voice, and curation content mix.Caesars Rewards: Generate training plans and execute training of the Caesars Rewards loyalty program and affected departments on Promotion and Event information. Issue new and replacement Caesars Rewards Cards to guests. May operate a promotional bank. Prohibited from accepting tips and gratuities. Redeems promotional vouchers. Prohibited from adding points to players accounts. Is able to make decisions quickly that benefit our customers and our business. Must be able to communicate clearly through email and with departments that do and do not work on property. Position requires performing other duties and special assignments not specifically stated. Knowledge, Skills & Education Preferred: Bachelor's degree in related field and/or equivalent work experience in planning and executing entertainment and/or promotions events preferred. Must possess excellent customer service and communication skills. Must be able to get along well with co-workers and work as a team. Must present a well-groomed appearance. Ability to work flexible hours in fast-paced environment. Working Knowledge of Adobe Creative Suite (Photoshop, Illustrator and InDesign) helpful.WORK ENVIRONMENT REQUIREMENTS: Must be able to work independently along with a team mentality. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more. Must be able to stand for prolonged periods of time or entire shift. Must be able to work at a fast pace and in stressful situations. Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust. Must be able to read, write, speak and understand English. Must be able to maneuver around office areas, effectively work in high traffic areas and respond to visual and aural cues. Mathematical abilities including addition and subtraction/accurate record keeping strongly required. Must have the dexterity to grip and work necessary items (chips, 10 key adding machine, money bags, computers, money, etc.). DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). Licensing and Certification Required:Employees may be required to obtain a Missouri Gaming Commission license. The initial license is paid for by the employee. All subsequent renewals for the license are paid by Harrah's North Kansas City.
The Site Performance team within Service Operations consists of Intensive Care (IC) and New Site Startup (NSS). New site startup activities are critical to the long-term success of a wind farm and this role works with various other teams in VAME to make sure all new sites startup according to defined standards and best practices. Responsibilities Per the Vestas Model, ensure all activities at New Site Startups are implemented per the defined standards Establish a positive working relationship with all partners in the Construction, Technology, and Operations groups. This will facilitate better collaboration on New Site Startups (NSS). Host and facilitate meetings between relevant stakeholders ensuring engagement of NSS activities Project manage the execution of all operations activities on a new site, this ranges from making sure all technician resources are in place and trained to making sure all proactive upgrades are implemented on all turbines before commissioning. Work closely with regional Senior Operations Managers to escalate issues in Site Startup execution or borrow resources from neighboring sites Ensure that safety alert communication is encouraged and monitored on all NSS's Report out on NSS execution performance weekly to senior leadership as measured by milestone completion and performance metrics Utilize all NSS checklists to make sure all activities are completed on time by NSS personnel Required to access and use online tools (i.e. Toolkit, SAP, VOB, VGA, VIS, VTM etc) Utilize online tools to incorporate insight dashboard metrics (i.e. alarms, warnings, fleet, service orders, labor efficiency, new site start up, TNT, FIFT, other insight dashboard metrics) Insight Toolbox (ability to navigate and use) Ensure team is compliant with all Task Based Certifications (TBC) and obtain for self as needed Provide high level input into Work Instructions as needed TSL & CIR communication and escalation Ability to navigate, interpret and fully understand the Site's contract (SM); ability to clearly communicate and follow, when needed, with the expectation that items of concern or clarity are escalated to the contracts/legal department Qualifications Associates degree or equivalent, Bachelor's degree preferred in STEM or business fields. Strong if not expert level communication skills to influence, lead, and collaborate with other leaders from different teams, backgrounds and cultures Minimum 8 years of supervisory experience including effectively dealing with and documenting, employee performance Experience and knowledge of wind turbines and power plant operations. Will consider similar industry or technology such as hydraulic, rotating heavy equipment service and maintenance Valid driver's license required Experience as a leader of field-deployed technician teams Expertise in overseeing safety initiatives, encompassing Lockout/Tagout (LOTO), electrical safety, fall protection, high-angle emergency descent procedures, and confined space protocols Experience or familiarity with spare parts/inventory processes Advanced oral and written communication skills Ability to travel 30-40% Competencies Ability to coordinate an operation with a high delegation of responsibility to team members Ability to complete all training requirements (Internal Training/Certificate Requirements: Manager Core Training, Leader of Others Training) Ability to maintain and audit safe working conditions to Vestas standards (i.e. internal audits, OSHA requirements) Requires travel including working a flexible and variable work schedule as needed to meet business goals Ability to obtain a passport Advanced computer operation and internet-based program navigation, ability to generate and interpret computer data, ability to communicate in technical and non-technical terms Ability to read, interpret and understand basic drawings and schematics to develop procedures, validate work activity and ensure that risk is identified and mitigated Willingness to embrace and promote Vestas' commitment to diversity, equity, inclusion and belonging and Vestas' Core Values Ability to work in a demanding market, manage stakeholder expectations, ensure customer satisfaction, and manage T&M What we offer We offer an exciting position with great development opportunities in an inspiring environment at the world's number one wind turbine producer. We value initiative, responsibility, and accuracy. You will become part of an international environment with a commitment to sustainability and safety and you will work among colleagues that take care of each other. Great benefits coverage that includes dental and vision Generous Paid Time Off policies 401(k) plan Tuition assistance Highly developed Training Program Global bonus program CCPA Notice for California Applicants BEWARE - RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, About Vestas Vestas is the energy industry's global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field. With 29,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings. Nearest Major Market: Portland Oregon
04/17/2024
Full time
The Site Performance team within Service Operations consists of Intensive Care (IC) and New Site Startup (NSS). New site startup activities are critical to the long-term success of a wind farm and this role works with various other teams in VAME to make sure all new sites startup according to defined standards and best practices. Responsibilities Per the Vestas Model, ensure all activities at New Site Startups are implemented per the defined standards Establish a positive working relationship with all partners in the Construction, Technology, and Operations groups. This will facilitate better collaboration on New Site Startups (NSS). Host and facilitate meetings between relevant stakeholders ensuring engagement of NSS activities Project manage the execution of all operations activities on a new site, this ranges from making sure all technician resources are in place and trained to making sure all proactive upgrades are implemented on all turbines before commissioning. Work closely with regional Senior Operations Managers to escalate issues in Site Startup execution or borrow resources from neighboring sites Ensure that safety alert communication is encouraged and monitored on all NSS's Report out on NSS execution performance weekly to senior leadership as measured by milestone completion and performance metrics Utilize all NSS checklists to make sure all activities are completed on time by NSS personnel Required to access and use online tools (i.e. Toolkit, SAP, VOB, VGA, VIS, VTM etc) Utilize online tools to incorporate insight dashboard metrics (i.e. alarms, warnings, fleet, service orders, labor efficiency, new site start up, TNT, FIFT, other insight dashboard metrics) Insight Toolbox (ability to navigate and use) Ensure team is compliant with all Task Based Certifications (TBC) and obtain for self as needed Provide high level input into Work Instructions as needed TSL & CIR communication and escalation Ability to navigate, interpret and fully understand the Site's contract (SM); ability to clearly communicate and follow, when needed, with the expectation that items of concern or clarity are escalated to the contracts/legal department Qualifications Associates degree or equivalent, Bachelor's degree preferred in STEM or business fields. Strong if not expert level communication skills to influence, lead, and collaborate with other leaders from different teams, backgrounds and cultures Minimum 8 years of supervisory experience including effectively dealing with and documenting, employee performance Experience and knowledge of wind turbines and power plant operations. Will consider similar industry or technology such as hydraulic, rotating heavy equipment service and maintenance Valid driver's license required Experience as a leader of field-deployed technician teams Expertise in overseeing safety initiatives, encompassing Lockout/Tagout (LOTO), electrical safety, fall protection, high-angle emergency descent procedures, and confined space protocols Experience or familiarity with spare parts/inventory processes Advanced oral and written communication skills Ability to travel 30-40% Competencies Ability to coordinate an operation with a high delegation of responsibility to team members Ability to complete all training requirements (Internal Training/Certificate Requirements: Manager Core Training, Leader of Others Training) Ability to maintain and audit safe working conditions to Vestas standards (i.e. internal audits, OSHA requirements) Requires travel including working a flexible and variable work schedule as needed to meet business goals Ability to obtain a passport Advanced computer operation and internet-based program navigation, ability to generate and interpret computer data, ability to communicate in technical and non-technical terms Ability to read, interpret and understand basic drawings and schematics to develop procedures, validate work activity and ensure that risk is identified and mitigated Willingness to embrace and promote Vestas' commitment to diversity, equity, inclusion and belonging and Vestas' Core Values Ability to work in a demanding market, manage stakeholder expectations, ensure customer satisfaction, and manage T&M What we offer We offer an exciting position with great development opportunities in an inspiring environment at the world's number one wind turbine producer. We value initiative, responsibility, and accuracy. You will become part of an international environment with a commitment to sustainability and safety and you will work among colleagues that take care of each other. Great benefits coverage that includes dental and vision Generous Paid Time Off policies 401(k) plan Tuition assistance Highly developed Training Program Global bonus program CCPA Notice for California Applicants BEWARE - RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, About Vestas Vestas is the energy industry's global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field. With 29,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings. Nearest Major Market: Portland Oregon
Great long-term opportunities for Case Managers in a top Transitional Housing program, with immediate needs in The Bronx, Brooklyn, and Staten Island. This is a great opportunity to have an impact helping people in need in your community through your caseload, providing the successful integration of both the housing and employment goals of each client. RESPONSIBILITIES : The Case Manager is responsible for case management services for clients in transitional housing. The Case Manager will have an assigned caseload and will be responsible for the successful integration of both the housing and employment goals of each client. Commit to using evidence-based practices (EBP); Motivational Interviewing (MI), Trauma-Informed Care (TIC), critical time intervention, and boundary setting, to help clients achieve their goals. Conduct orientation with clients and review the facility rules, clients' rights and responsibilities, grievance/complaint process, emergency disaster procedures, etc. Develop an Independent Living Plan (ILP) for each client, which will define the client's goals (in conjunction with the transitional housing income building specialists, housing specialists, child care staff and recreational staff). Assist families in obtaining income and public benefits (i.e., Public Assistance; SSI, etc.). QUALIFICATIONS : Bachelor's degree in social work or a related field required. One (1) year social service experience or approved equivalent. Ability to work effectively in a team environment. Schedule: M-F 9am to 5pm
04/17/2024
Contractor
Great long-term opportunities for Case Managers in a top Transitional Housing program, with immediate needs in The Bronx, Brooklyn, and Staten Island. This is a great opportunity to have an impact helping people in need in your community through your caseload, providing the successful integration of both the housing and employment goals of each client. RESPONSIBILITIES : The Case Manager is responsible for case management services for clients in transitional housing. The Case Manager will have an assigned caseload and will be responsible for the successful integration of both the housing and employment goals of each client. Commit to using evidence-based practices (EBP); Motivational Interviewing (MI), Trauma-Informed Care (TIC), critical time intervention, and boundary setting, to help clients achieve their goals. Conduct orientation with clients and review the facility rules, clients' rights and responsibilities, grievance/complaint process, emergency disaster procedures, etc. Develop an Independent Living Plan (ILP) for each client, which will define the client's goals (in conjunction with the transitional housing income building specialists, housing specialists, child care staff and recreational staff). Assist families in obtaining income and public benefits (i.e., Public Assistance; SSI, etc.). QUALIFICATIONS : Bachelor's degree in social work or a related field required. One (1) year social service experience or approved equivalent. Ability to work effectively in a team environment. Schedule: M-F 9am to 5pm
The City of Lake Worth Beach invites qualified individuals to apply for the position of Public Information Officer. This is a Full-Time, Non-Bargaining, and EXEMPT position based on a 40-hour work week with an annual salary range of $73,000 - $105,900. The individual in this position will work in the Leisure Services building located at 17 S M St, Lake Worth Beach, FL 33460. SUMMARY: The Public Information Officer implements, and administers the City's public information/relations, outreach, marketing and communications services. Work is performed independently, with review and supervision by the Leisure Services Director. ESSENTIAL DUTIES AND RESPONSIBILITIES: Acts as City's Public Information Officer by planning, developing, and implementing an effective public information program that informs and educates residents, community groups and other agencies on City programs, events, services, educational campaigns and policy decisions. During an emergency serves as the Public Information Officer ESF-15 and carries out the duties of this role. Establishes and maintains positive relationships with members of the media. Develops responses to media inquiries with accuracy, timeliness and in line Media Relations. Supports City departments in developing appropriate media responses and strategies. Represents the City as spokesperson in public information matters, including emergencies, disasters and highly-sensitive matters. Responds to resident and community group concerns or inputs on City matters, and provides information as follow up to those residents and groups. Maintains awareness of community/area issues in order to identify and address potential situations. Develops, coordinates and manages an annual citizen education program, to inform and educate residents on City status, policies, developments and projects. Develops visual and written communications, including but not limited to printed materials and collateral, letters and mailings, newsletters, articles, signage, websites, presentations, videos, social media and multi-media materials. Develops and maintains the City's portfolio of information and publications, and the City's master calendar of events and activities. Works with Special Events to assist in planning and developing City-sponsored events, and identifies opportunities for City participation in and sponsorship of events. Organizes and markets City outreach events such as ribbon cuttings and special interest group education events. Develops and maintains the City's online social media sites. Responsible for content strategies and development, navigation, and look and feel of online communications channels. Manages and maintains City's social media channels, posting relevant information and managing online engagement. Acts as Pilot in Command for city Unmanned Aerial Vehicle Program including overseeing training, licensing, and UAV operations. Oversees the strategy and development of mobile applications that support and promote City services and programs. Sets app requirements and usability functions, manages vendor contracts for development, and manages back-end server functions to support mobile app functionality. Utilizes various integrated channels of communication to maximize the distribution of information to all audiences of the City. These include, but are not limited to: printed brochures, posters, fliers, newsletters and booklets; online web pages, websites, e-newsletters, emails, and social media methods; direct mail; print, TV, and online advertising; video and TV broadcast; live presentations, speeches, and appearances. Supervisory Responsibilities Supervises City Communication Specialist Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Extensive knowledge of the workings of the media on sensitive issues. Excellent organizational, oral and written communication skills. Broad range of writing ability required, from advertising copy to technical articles. Must be able to plan, schedule, and coordinate projects and programs, including large events, and managing outside vendors. Computer graphics design experience, and experience managing and directing creative projects preferred. Knowledge of electronic communications, including web publishing, electronic newsletters, social media, and other online communications a must. Computer proficiency in Microsoft Office Suite, including MS Publisher, and Adobe Creative Suite or similar software is preferred. Knowledge of the pre-press print production process a Education and/or Experience Must possess a Bachelor's degree in Business Administration, Public Administration, Journalism, Communications, or closely related field. Master's degree is preferred. Minimum of seven (7) years previous experience and/or training. Certificates, Licenses, Registrations Valid Florida driver's license. FAA Part 107 UAV license Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation details: 00 Yearly Salary PI4fcacfc570a9-7154
04/16/2024
Full time
The City of Lake Worth Beach invites qualified individuals to apply for the position of Public Information Officer. This is a Full-Time, Non-Bargaining, and EXEMPT position based on a 40-hour work week with an annual salary range of $73,000 - $105,900. The individual in this position will work in the Leisure Services building located at 17 S M St, Lake Worth Beach, FL 33460. SUMMARY: The Public Information Officer implements, and administers the City's public information/relations, outreach, marketing and communications services. Work is performed independently, with review and supervision by the Leisure Services Director. ESSENTIAL DUTIES AND RESPONSIBILITIES: Acts as City's Public Information Officer by planning, developing, and implementing an effective public information program that informs and educates residents, community groups and other agencies on City programs, events, services, educational campaigns and policy decisions. During an emergency serves as the Public Information Officer ESF-15 and carries out the duties of this role. Establishes and maintains positive relationships with members of the media. Develops responses to media inquiries with accuracy, timeliness and in line Media Relations. Supports City departments in developing appropriate media responses and strategies. Represents the City as spokesperson in public information matters, including emergencies, disasters and highly-sensitive matters. Responds to resident and community group concerns or inputs on City matters, and provides information as follow up to those residents and groups. Maintains awareness of community/area issues in order to identify and address potential situations. Develops, coordinates and manages an annual citizen education program, to inform and educate residents on City status, policies, developments and projects. Develops visual and written communications, including but not limited to printed materials and collateral, letters and mailings, newsletters, articles, signage, websites, presentations, videos, social media and multi-media materials. Develops and maintains the City's portfolio of information and publications, and the City's master calendar of events and activities. Works with Special Events to assist in planning and developing City-sponsored events, and identifies opportunities for City participation in and sponsorship of events. Organizes and markets City outreach events such as ribbon cuttings and special interest group education events. Develops and maintains the City's online social media sites. Responsible for content strategies and development, navigation, and look and feel of online communications channels. Manages and maintains City's social media channels, posting relevant information and managing online engagement. Acts as Pilot in Command for city Unmanned Aerial Vehicle Program including overseeing training, licensing, and UAV operations. Oversees the strategy and development of mobile applications that support and promote City services and programs. Sets app requirements and usability functions, manages vendor contracts for development, and manages back-end server functions to support mobile app functionality. Utilizes various integrated channels of communication to maximize the distribution of information to all audiences of the City. These include, but are not limited to: printed brochures, posters, fliers, newsletters and booklets; online web pages, websites, e-newsletters, emails, and social media methods; direct mail; print, TV, and online advertising; video and TV broadcast; live presentations, speeches, and appearances. Supervisory Responsibilities Supervises City Communication Specialist Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Extensive knowledge of the workings of the media on sensitive issues. Excellent organizational, oral and written communication skills. Broad range of writing ability required, from advertising copy to technical articles. Must be able to plan, schedule, and coordinate projects and programs, including large events, and managing outside vendors. Computer graphics design experience, and experience managing and directing creative projects preferred. Knowledge of electronic communications, including web publishing, electronic newsletters, social media, and other online communications a must. Computer proficiency in Microsoft Office Suite, including MS Publisher, and Adobe Creative Suite or similar software is preferred. Knowledge of the pre-press print production process a Education and/or Experience Must possess a Bachelor's degree in Business Administration, Public Administration, Journalism, Communications, or closely related field. Master's degree is preferred. Minimum of seven (7) years previous experience and/or training. Certificates, Licenses, Registrations Valid Florida driver's license. FAA Part 107 UAV license Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation details: 00 Yearly Salary PI4fcacfc570a9-7154
Hours Shift Start Time: Variable Shift End Time: Variable Additional Shift Information: Weekend Requirements: As Needed On-Call Required: No Hourly Pay Range (Minimum - Midpoint - Maximum): $23.100 - $28.514 - $34.217 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. What You Will Do Often the first contact between prospective patients and Sharp, this position role models how to provide The Sharp Experience by providing a warm and welcoming experience to all callers. Provides exemplary customer service to callers and customers in all communications. Manages general information and service inquiry inbound calls, emails and chat, from the community and Sharp HealthCare staff. Required Qualifications Experience serving customers in a service-oriented environment, preferably in a call center, laboratory or medical office Previous experience with handling between 80-100 calls a day and respond in a fast-paced environment Experience with handling money transactions, using a windows-based program for data entry, and using MS Word for business documents Preferred Qualifications Experience monitoring social media channels and using social media tools Essential Functions Adheres to departmental standards and guidelines for documentation, productivity, and compliance demonstrated through these criteria: Documents all calls appropriately. Demonstrates exceptional judgement in managing complaints and facilitating service recovery. Codes calls appropriately, including Campaign Code, How Heard field, and others as needed for the call and campaign type. Obtains correct demographic information, asking for birth date as patient identifier, thus ensuring patient confidentiality. Imports data from IDX correctly, avoiding duplicate demographic entries. Verifies database information on repeat callers, updates demographical information for these callers as necessary. Verifies fax and phone numbers before faxing lab results. Display sensitivity to callers who prefer to remain anonymous. Escalates egregious customer complaints to management. Reiterates important demographic or class information when necessary. Processes credit cards responsibly and correctly. Performs self-checks for data entry as well as rosters and letters. Under direction of supervisor or manager, completes required calls to enrollees regarding cancellations and room changes in an accurate and timely manner. Documents these calls correctly. Uses Sprinklr to monitor social media sites for comments related to Sharp during normal business hours as well as after hours and weekends (if applicable). Ensures social media customer feedback is routed appropriately and in a timely manner (if applicable). Report any customer feedback trends to appropriate management (if applicable). Access support from the Sr. Social Media Specialist regarding comments/posts that are not covered by the protocol (if applicable). Adds all appropriate comments to the weekly Voice of the Customer report and prepares the weekly Voice of the Customer report for distribution (if applicable). Completes calls using key behaviors of the Sharp Experience: Uses standard Sharp opening for all calls 'Thank you for calling Sharp HealthCare.' Fields calls for physician referral and/or transfers calls in a friendly and helpful manner when applicable. On transfer calls, manages up the referral nurse to the caller. Consistently represents Sharp HealthCare to potential and current patients in a professional and courteous manner. Takes customers where they are going, using the transfer feature and announcing the call when possible on transfer calls. Apologizes for the wait if applicable, or apologizes if the caller has been transferred numerous times. Utilizes department standard communication techniques including, utilizing scripting to enhance customer experience, controlling the conversation, using a friendly and helpful tone, avoiding long silences, ending the conversation with 'Is there anything else I can do for you? I have the time' and 'Thank you for calling Sharp HealthCare,' avoiding 'Bye' or 'Bye Bye'. Demonstrates competency with standard departmental procedures including: Adheres to call flow process. Achieves call coaching scores as defined by management annually. Achieves phone production scores as defined by management annually. Meets service standards as identified and published by management. Maintains exceptional knowledgeable about Sharp HealthCare services, labs, programs, classes, and general insurance information and resources for phone numbers and/or internal contacts. Seeks and maintains knowledgeable about Sharp HealthCare marketing initiatives. Utilizes knowledge of Sharp HealthCare services to assist callers in gaining appropriate class, seminar, event, and registrations and referrals. Processes class registrations and related functions including rosters, letters, and program manager follow-up. Performs various tasks to support laboratory outreach, including but not limited to scheduling/cancelling appointments, faxing lab results, researching lab order status, providing callers with lab hours and locations, receiving Add-On information from physicians and faxing to main labs for processing, and supporting lab outreach with special projects as assigned. Demonstrates teamwork in departmental and interdepartmental interactions: Takes equal share of incoming calls according to ACD agent distribution reports. Responds to equal share of social media posts (if applicable). Identifies potential problem areas in database and brings it to the attention of department leadership. When appropriate, demonstrates initiative and creativity by offering operational suggestions to manager. Completes off-phone tasks in a timely manner (i.e., rosters run daily, faxing lab appointments, letters generated and mailed daily). Shares assigned tasks to assist with completion. Provides cross-selling opportunities for other services, classes, or physician referral. Utilizes professional communication skills in all interactions by exhibiting these behaviors: Demonstrates excellent written communication skills in English providing The Sharp Experience. Communicates well verbally, using Standard English grammar, avoiding slang and speaking clearly to patients. Demonstrates patience with customers who have difficulty hearing or grasping the information provided over the phone. Offers step by step instructions to callers, enhancing their ability to write down important information. Avoids use of the hold button when possible. Thanks the patient for waiting when necessary. Performs proactive service recovery, adhering to departmental service recovery protocols, identifying problem areas and escalating the call to department leadership when necessary. Interacts with professional courtesy to program manager staff, entity liaisons, physicians office staff and laboratory staff, both verbally and in writing. Responds to email from program managers in the same business day. Reads departmental email communication on days worked to become familiar with class updates, changes, and new procedures. Makes notes when necessary. Responds to social media comments and feedback according to approved social media protocols, using brand voice/tone guidelines (if applicable). Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.
04/16/2024
Full time
Hours Shift Start Time: Variable Shift End Time: Variable Additional Shift Information: Weekend Requirements: As Needed On-Call Required: No Hourly Pay Range (Minimum - Midpoint - Maximum): $23.100 - $28.514 - $34.217 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. What You Will Do Often the first contact between prospective patients and Sharp, this position role models how to provide The Sharp Experience by providing a warm and welcoming experience to all callers. Provides exemplary customer service to callers and customers in all communications. Manages general information and service inquiry inbound calls, emails and chat, from the community and Sharp HealthCare staff. Required Qualifications Experience serving customers in a service-oriented environment, preferably in a call center, laboratory or medical office Previous experience with handling between 80-100 calls a day and respond in a fast-paced environment Experience with handling money transactions, using a windows-based program for data entry, and using MS Word for business documents Preferred Qualifications Experience monitoring social media channels and using social media tools Essential Functions Adheres to departmental standards and guidelines for documentation, productivity, and compliance demonstrated through these criteria: Documents all calls appropriately. Demonstrates exceptional judgement in managing complaints and facilitating service recovery. Codes calls appropriately, including Campaign Code, How Heard field, and others as needed for the call and campaign type. Obtains correct demographic information, asking for birth date as patient identifier, thus ensuring patient confidentiality. Imports data from IDX correctly, avoiding duplicate demographic entries. Verifies database information on repeat callers, updates demographical information for these callers as necessary. Verifies fax and phone numbers before faxing lab results. Display sensitivity to callers who prefer to remain anonymous. Escalates egregious customer complaints to management. Reiterates important demographic or class information when necessary. Processes credit cards responsibly and correctly. Performs self-checks for data entry as well as rosters and letters. Under direction of supervisor or manager, completes required calls to enrollees regarding cancellations and room changes in an accurate and timely manner. Documents these calls correctly. Uses Sprinklr to monitor social media sites for comments related to Sharp during normal business hours as well as after hours and weekends (if applicable). Ensures social media customer feedback is routed appropriately and in a timely manner (if applicable). Report any customer feedback trends to appropriate management (if applicable). Access support from the Sr. Social Media Specialist regarding comments/posts that are not covered by the protocol (if applicable). Adds all appropriate comments to the weekly Voice of the Customer report and prepares the weekly Voice of the Customer report for distribution (if applicable). Completes calls using key behaviors of the Sharp Experience: Uses standard Sharp opening for all calls 'Thank you for calling Sharp HealthCare.' Fields calls for physician referral and/or transfers calls in a friendly and helpful manner when applicable. On transfer calls, manages up the referral nurse to the caller. Consistently represents Sharp HealthCare to potential and current patients in a professional and courteous manner. Takes customers where they are going, using the transfer feature and announcing the call when possible on transfer calls. Apologizes for the wait if applicable, or apologizes if the caller has been transferred numerous times. Utilizes department standard communication techniques including, utilizing scripting to enhance customer experience, controlling the conversation, using a friendly and helpful tone, avoiding long silences, ending the conversation with 'Is there anything else I can do for you? I have the time' and 'Thank you for calling Sharp HealthCare,' avoiding 'Bye' or 'Bye Bye'. Demonstrates competency with standard departmental procedures including: Adheres to call flow process. Achieves call coaching scores as defined by management annually. Achieves phone production scores as defined by management annually. Meets service standards as identified and published by management. Maintains exceptional knowledgeable about Sharp HealthCare services, labs, programs, classes, and general insurance information and resources for phone numbers and/or internal contacts. Seeks and maintains knowledgeable about Sharp HealthCare marketing initiatives. Utilizes knowledge of Sharp HealthCare services to assist callers in gaining appropriate class, seminar, event, and registrations and referrals. Processes class registrations and related functions including rosters, letters, and program manager follow-up. Performs various tasks to support laboratory outreach, including but not limited to scheduling/cancelling appointments, faxing lab results, researching lab order status, providing callers with lab hours and locations, receiving Add-On information from physicians and faxing to main labs for processing, and supporting lab outreach with special projects as assigned. Demonstrates teamwork in departmental and interdepartmental interactions: Takes equal share of incoming calls according to ACD agent distribution reports. Responds to equal share of social media posts (if applicable). Identifies potential problem areas in database and brings it to the attention of department leadership. When appropriate, demonstrates initiative and creativity by offering operational suggestions to manager. Completes off-phone tasks in a timely manner (i.e., rosters run daily, faxing lab appointments, letters generated and mailed daily). Shares assigned tasks to assist with completion. Provides cross-selling opportunities for other services, classes, or physician referral. Utilizes professional communication skills in all interactions by exhibiting these behaviors: Demonstrates excellent written communication skills in English providing The Sharp Experience. Communicates well verbally, using Standard English grammar, avoiding slang and speaking clearly to patients. Demonstrates patience with customers who have difficulty hearing or grasping the information provided over the phone. Offers step by step instructions to callers, enhancing their ability to write down important information. Avoids use of the hold button when possible. Thanks the patient for waiting when necessary. Performs proactive service recovery, adhering to departmental service recovery protocols, identifying problem areas and escalating the call to department leadership when necessary. Interacts with professional courtesy to program manager staff, entity liaisons, physicians office staff and laboratory staff, both verbally and in writing. Responds to email from program managers in the same business day. Reads departmental email communication on days worked to become familiar with class updates, changes, and new procedures. Makes notes when necessary. Responds to social media comments and feedback according to approved social media protocols, using brand voice/tone guidelines (if applicable). Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.
Hours Shift Start Time: Variable Shift End Time: Variable Additional Shift Information: Weekend Requirements: As Needed On-Call Required: No Hourly Pay Range (Minimum - Midpoint - Maximum): $23.100 - $28.514 - $34.217 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. What You Will Do Often the first contact between prospective patients and Sharp, this position role models how to provide The Sharp Experience by providing a warm and welcoming experience to all callers. Provides exemplary customer service to callers and customers in all communications. Manages general information and service inquiry inbound calls, emails and chat, from the community and Sharp HealthCare staff. Required Qualifications Experience serving customers in a service-oriented environment, preferably in a call center, laboratory or medical office Previous experience with handling between 80-100 calls a day and respond in a fast-paced environment Experience with handling money transactions, using a windows-based program for data entry, and using MS Word for business documents Preferred Qualifications Experience monitoring social media channels and using social media tools Essential Functions Adheres to departmental standards and guidelines for documentation, productivity, and compliance demonstrated through these criteria: Documents all calls appropriately. Demonstrates exceptional judgement in managing complaints and facilitating service recovery. Codes calls appropriately, including Campaign Code, How Heard field, and others as needed for the call and campaign type. Obtains correct demographic information, asking for birth date as patient identifier, thus ensuring patient confidentiality. Imports data from IDX correctly, avoiding duplicate demographic entries. Verifies database information on repeat callers, updates demographical information for these callers as necessary. Verifies fax and phone numbers before faxing lab results. Display sensitivity to callers who prefer to remain anonymous. Escalates egregious customer complaints to management. Reiterates important demographic or class information when necessary. Processes credit cards responsibly and correctly. Performs self-checks for data entry as well as rosters and letters. Under direction of supervisor or manager, completes required calls to enrollees regarding cancellations and room changes in an accurate and timely manner. Documents these calls correctly. Uses Sprinklr to monitor social media sites for comments related to Sharp during normal business hours as well as after hours and weekends (if applicable). Ensures social media customer feedback is routed appropriately and in a timely manner (if applicable). Report any customer feedback trends to appropriate management (if applicable). Access support from the Sr. Social Media Specialist regarding comments/posts that are not covered by the protocol (if applicable). Adds all appropriate comments to the weekly Voice of the Customer report and prepares the weekly Voice of the Customer report for distribution (if applicable). Completes calls using key behaviors of the Sharp Experience: Uses standard Sharp opening for all calls 'Thank you for calling Sharp HealthCare.' Fields calls for physician referral and/or transfers calls in a friendly and helpful manner when applicable. On transfer calls, manages up the referral nurse to the caller. Consistently represents Sharp HealthCare to potential and current patients in a professional and courteous manner. Takes customers where they are going, using the transfer feature and announcing the call when possible on transfer calls. Apologizes for the wait if applicable, or apologizes if the caller has been transferred numerous times. Utilizes department standard communication techniques including, utilizing scripting to enhance customer experience, controlling the conversation, using a friendly and helpful tone, avoiding long silences, ending the conversation with 'Is there anything else I can do for you? I have the time' and 'Thank you for calling Sharp HealthCare,' avoiding 'Bye' or 'Bye Bye'. Demonstrates competency with standard departmental procedures including: Adheres to call flow process. Achieves call coaching scores as defined by management annually. Achieves phone production scores as defined by management annually. Meets service standards as identified and published by management. Maintains exceptional knowledgeable about Sharp HealthCare services, labs, programs, classes, and general insurance information and resources for phone numbers and/or internal contacts. Seeks and maintains knowledgeable about Sharp HealthCare marketing initiatives. Utilizes knowledge of Sharp HealthCare services to assist callers in gaining appropriate class, seminar, event, and registrations and referrals. Processes class registrations and related functions including rosters, letters, and program manager follow-up. Performs various tasks to support laboratory outreach, including but not limited to scheduling/cancelling appointments, faxing lab results, researching lab order status, providing callers with lab hours and locations, receiving Add-On information from physicians and faxing to main labs for processing, and supporting lab outreach with special projects as assigned. Demonstrates teamwork in departmental and interdepartmental interactions: Takes equal share of incoming calls according to ACD agent distribution reports. Responds to equal share of social media posts (if applicable). Identifies potential problem areas in database and brings it to the attention of department leadership. When appropriate, demonstrates initiative and creativity by offering operational suggestions to manager. Completes off-phone tasks in a timely manner (i.e., rosters run daily, faxing lab appointments, letters generated and mailed daily). Shares assigned tasks to assist with completion. Provides cross-selling opportunities for other services, classes, or physician referral. Utilizes professional communication skills in all interactions by exhibiting these behaviors: Demonstrates excellent written communication skills in English providing The Sharp Experience. Communicates well verbally, using Standard English grammar, avoiding slang and speaking clearly to patients. Demonstrates patience with customers who have difficulty hearing or grasping the information provided over the phone. Offers step by step instructions to callers, enhancing their ability to write down important information. Avoids use of the hold button when possible. Thanks the patient for waiting when necessary. Performs proactive service recovery, adhering to departmental service recovery protocols, identifying problem areas and escalating the call to department leadership when necessary. Interacts with professional courtesy to program manager staff, entity liaisons, physicians office staff and laboratory staff, both verbally and in writing. Responds to email from program managers in the same business day. Reads departmental email communication on days worked to become familiar with class updates, changes, and new procedures. Makes notes when necessary. Responds to social media comments and feedback according to approved social media protocols, using brand voice/tone guidelines (if applicable). Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.
04/16/2024
Full time
Hours Shift Start Time: Variable Shift End Time: Variable Additional Shift Information: Weekend Requirements: As Needed On-Call Required: No Hourly Pay Range (Minimum - Midpoint - Maximum): $23.100 - $28.514 - $34.217 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. What You Will Do Often the first contact between prospective patients and Sharp, this position role models how to provide The Sharp Experience by providing a warm and welcoming experience to all callers. Provides exemplary customer service to callers and customers in all communications. Manages general information and service inquiry inbound calls, emails and chat, from the community and Sharp HealthCare staff. Required Qualifications Experience serving customers in a service-oriented environment, preferably in a call center, laboratory or medical office Previous experience with handling between 80-100 calls a day and respond in a fast-paced environment Experience with handling money transactions, using a windows-based program for data entry, and using MS Word for business documents Preferred Qualifications Experience monitoring social media channels and using social media tools Essential Functions Adheres to departmental standards and guidelines for documentation, productivity, and compliance demonstrated through these criteria: Documents all calls appropriately. Demonstrates exceptional judgement in managing complaints and facilitating service recovery. Codes calls appropriately, including Campaign Code, How Heard field, and others as needed for the call and campaign type. Obtains correct demographic information, asking for birth date as patient identifier, thus ensuring patient confidentiality. Imports data from IDX correctly, avoiding duplicate demographic entries. Verifies database information on repeat callers, updates demographical information for these callers as necessary. Verifies fax and phone numbers before faxing lab results. Display sensitivity to callers who prefer to remain anonymous. Escalates egregious customer complaints to management. Reiterates important demographic or class information when necessary. Processes credit cards responsibly and correctly. Performs self-checks for data entry as well as rosters and letters. Under direction of supervisor or manager, completes required calls to enrollees regarding cancellations and room changes in an accurate and timely manner. Documents these calls correctly. Uses Sprinklr to monitor social media sites for comments related to Sharp during normal business hours as well as after hours and weekends (if applicable). Ensures social media customer feedback is routed appropriately and in a timely manner (if applicable). Report any customer feedback trends to appropriate management (if applicable). Access support from the Sr. Social Media Specialist regarding comments/posts that are not covered by the protocol (if applicable). Adds all appropriate comments to the weekly Voice of the Customer report and prepares the weekly Voice of the Customer report for distribution (if applicable). Completes calls using key behaviors of the Sharp Experience: Uses standard Sharp opening for all calls 'Thank you for calling Sharp HealthCare.' Fields calls for physician referral and/or transfers calls in a friendly and helpful manner when applicable. On transfer calls, manages up the referral nurse to the caller. Consistently represents Sharp HealthCare to potential and current patients in a professional and courteous manner. Takes customers where they are going, using the transfer feature and announcing the call when possible on transfer calls. Apologizes for the wait if applicable, or apologizes if the caller has been transferred numerous times. Utilizes department standard communication techniques including, utilizing scripting to enhance customer experience, controlling the conversation, using a friendly and helpful tone, avoiding long silences, ending the conversation with 'Is there anything else I can do for you? I have the time' and 'Thank you for calling Sharp HealthCare,' avoiding 'Bye' or 'Bye Bye'. Demonstrates competency with standard departmental procedures including: Adheres to call flow process. Achieves call coaching scores as defined by management annually. Achieves phone production scores as defined by management annually. Meets service standards as identified and published by management. Maintains exceptional knowledgeable about Sharp HealthCare services, labs, programs, classes, and general insurance information and resources for phone numbers and/or internal contacts. Seeks and maintains knowledgeable about Sharp HealthCare marketing initiatives. Utilizes knowledge of Sharp HealthCare services to assist callers in gaining appropriate class, seminar, event, and registrations and referrals. Processes class registrations and related functions including rosters, letters, and program manager follow-up. Performs various tasks to support laboratory outreach, including but not limited to scheduling/cancelling appointments, faxing lab results, researching lab order status, providing callers with lab hours and locations, receiving Add-On information from physicians and faxing to main labs for processing, and supporting lab outreach with special projects as assigned. Demonstrates teamwork in departmental and interdepartmental interactions: Takes equal share of incoming calls according to ACD agent distribution reports. Responds to equal share of social media posts (if applicable). Identifies potential problem areas in database and brings it to the attention of department leadership. When appropriate, demonstrates initiative and creativity by offering operational suggestions to manager. Completes off-phone tasks in a timely manner (i.e., rosters run daily, faxing lab appointments, letters generated and mailed daily). Shares assigned tasks to assist with completion. Provides cross-selling opportunities for other services, classes, or physician referral. Utilizes professional communication skills in all interactions by exhibiting these behaviors: Demonstrates excellent written communication skills in English providing The Sharp Experience. Communicates well verbally, using Standard English grammar, avoiding slang and speaking clearly to patients. Demonstrates patience with customers who have difficulty hearing or grasping the information provided over the phone. Offers step by step instructions to callers, enhancing their ability to write down important information. Avoids use of the hold button when possible. Thanks the patient for waiting when necessary. Performs proactive service recovery, adhering to departmental service recovery protocols, identifying problem areas and escalating the call to department leadership when necessary. Interacts with professional courtesy to program manager staff, entity liaisons, physicians office staff and laboratory staff, both verbally and in writing. Responds to email from program managers in the same business day. Reads departmental email communication on days worked to become familiar with class updates, changes, and new procedures. Makes notes when necessary. Responds to social media comments and feedback according to approved social media protocols, using brand voice/tone guidelines (if applicable). Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.
Hours Shift Start Time: Variable Shift End Time: Variable Additional Shift Information: Weekend Requirements: As Needed On-Call Required: No Hourly Pay Range (Minimum - Midpoint - Maximum): $23.100 - $28.514 - $34.217 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. What You Will Do Often the first contact between prospective patients and Sharp, this position role models how to provide The Sharp Experience by providing a warm and welcoming experience to all callers. Provides exemplary customer service to callers and customers in all communications. Manages general information and service inquiry inbound calls, emails and chat, from the community and Sharp HealthCare staff. Required Qualifications Experience serving customers in a service-oriented environment, preferably in a call center, laboratory or medical office Previous experience with handling between 80-100 calls a day and respond in a fast-paced environment Experience with handling money transactions, using a windows-based program for data entry, and using MS Word for business documents Preferred Qualifications Experience monitoring social media channels and using social media tools Essential Functions Adheres to departmental standards and guidelines for documentation, productivity, and compliance demonstrated through these criteria: Documents all calls appropriately. Demonstrates exceptional judgement in managing complaints and facilitating service recovery. Codes calls appropriately, including Campaign Code, How Heard field, and others as needed for the call and campaign type. Obtains correct demographic information, asking for birth date as patient identifier, thus ensuring patient confidentiality. Imports data from IDX correctly, avoiding duplicate demographic entries. Verifies database information on repeat callers, updates demographical information for these callers as necessary. Verifies fax and phone numbers before faxing lab results. Display sensitivity to callers who prefer to remain anonymous. Escalates egregious customer complaints to management. Reiterates important demographic or class information when necessary. Processes credit cards responsibly and correctly. Performs self-checks for data entry as well as rosters and letters. Under direction of supervisor or manager, completes required calls to enrollees regarding cancellations and room changes in an accurate and timely manner. Documents these calls correctly. Uses Sprinklr to monitor social media sites for comments related to Sharp during normal business hours as well as after hours and weekends (if applicable). Ensures social media customer feedback is routed appropriately and in a timely manner (if applicable). Report any customer feedback trends to appropriate management (if applicable). Access support from the Sr. Social Media Specialist regarding comments/posts that are not covered by the protocol (if applicable). Adds all appropriate comments to the weekly Voice of the Customer report and prepares the weekly Voice of the Customer report for distribution (if applicable). Completes calls using key behaviors of the Sharp Experience: Uses standard Sharp opening for all calls 'Thank you for calling Sharp HealthCare.' Fields calls for physician referral and/or transfers calls in a friendly and helpful manner when applicable. On transfer calls, manages up the referral nurse to the caller. Consistently represents Sharp HealthCare to potential and current patients in a professional and courteous manner. Takes customers where they are going, using the transfer feature and announcing the call when possible on transfer calls. Apologizes for the wait if applicable, or apologizes if the caller has been transferred numerous times. Utilizes department standard communication techniques including, utilizing scripting to enhance customer experience, controlling the conversation, using a friendly and helpful tone, avoiding long silences, ending the conversation with 'Is there anything else I can do for you? I have the time' and 'Thank you for calling Sharp HealthCare,' avoiding 'Bye' or 'Bye Bye'. Demonstrates competency with standard departmental procedures including: Adheres to call flow process. Achieves call coaching scores as defined by management annually. Achieves phone production scores as defined by management annually. Meets service standards as identified and published by management. Maintains exceptional knowledgeable about Sharp HealthCare services, labs, programs, classes, and general insurance information and resources for phone numbers and/or internal contacts. Seeks and maintains knowledgeable about Sharp HealthCare marketing initiatives. Utilizes knowledge of Sharp HealthCare services to assist callers in gaining appropriate class, seminar, event, and registrations and referrals. Processes class registrations and related functions including rosters, letters, and program manager follow-up. Performs various tasks to support laboratory outreach, including but not limited to scheduling/cancelling appointments, faxing lab results, researching lab order status, providing callers with lab hours and locations, receiving Add-On information from physicians and faxing to main labs for processing, and supporting lab outreach with special projects as assigned. Demonstrates teamwork in departmental and interdepartmental interactions: Takes equal share of incoming calls according to ACD agent distribution reports. Responds to equal share of social media posts (if applicable). Identifies potential problem areas in database and brings it to the attention of department leadership. When appropriate, demonstrates initiative and creativity by offering operational suggestions to manager. Completes off-phone tasks in a timely manner (i.e., rosters run daily, faxing lab appointments, letters generated and mailed daily). Shares assigned tasks to assist with completion. Provides cross-selling opportunities for other services, classes, or physician referral. Utilizes professional communication skills in all interactions by exhibiting these behaviors: Demonstrates excellent written communication skills in English providing The Sharp Experience. Communicates well verbally, using Standard English grammar, avoiding slang and speaking clearly to patients. Demonstrates patience with customers who have difficulty hearing or grasping the information provided over the phone. Offers step by step instructions to callers, enhancing their ability to write down important information. Avoids use of the hold button when possible. Thanks the patient for waiting when necessary. Performs proactive service recovery, adhering to departmental service recovery protocols, identifying problem areas and escalating the call to department leadership when necessary. Interacts with professional courtesy to program manager staff, entity liaisons, physicians office staff and laboratory staff, both verbally and in writing. Responds to email from program managers in the same business day. Reads departmental email communication on days worked to become familiar with class updates, changes, and new procedures. Makes notes when necessary. Responds to social media comments and feedback according to approved social media protocols, using brand voice/tone guidelines (if applicable). Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.
04/16/2024
Full time
Hours Shift Start Time: Variable Shift End Time: Variable Additional Shift Information: Weekend Requirements: As Needed On-Call Required: No Hourly Pay Range (Minimum - Midpoint - Maximum): $23.100 - $28.514 - $34.217 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. What You Will Do Often the first contact between prospective patients and Sharp, this position role models how to provide The Sharp Experience by providing a warm and welcoming experience to all callers. Provides exemplary customer service to callers and customers in all communications. Manages general information and service inquiry inbound calls, emails and chat, from the community and Sharp HealthCare staff. Required Qualifications Experience serving customers in a service-oriented environment, preferably in a call center, laboratory or medical office Previous experience with handling between 80-100 calls a day and respond in a fast-paced environment Experience with handling money transactions, using a windows-based program for data entry, and using MS Word for business documents Preferred Qualifications Experience monitoring social media channels and using social media tools Essential Functions Adheres to departmental standards and guidelines for documentation, productivity, and compliance demonstrated through these criteria: Documents all calls appropriately. Demonstrates exceptional judgement in managing complaints and facilitating service recovery. Codes calls appropriately, including Campaign Code, How Heard field, and others as needed for the call and campaign type. Obtains correct demographic information, asking for birth date as patient identifier, thus ensuring patient confidentiality. Imports data from IDX correctly, avoiding duplicate demographic entries. Verifies database information on repeat callers, updates demographical information for these callers as necessary. Verifies fax and phone numbers before faxing lab results. Display sensitivity to callers who prefer to remain anonymous. Escalates egregious customer complaints to management. Reiterates important demographic or class information when necessary. Processes credit cards responsibly and correctly. Performs self-checks for data entry as well as rosters and letters. Under direction of supervisor or manager, completes required calls to enrollees regarding cancellations and room changes in an accurate and timely manner. Documents these calls correctly. Uses Sprinklr to monitor social media sites for comments related to Sharp during normal business hours as well as after hours and weekends (if applicable). Ensures social media customer feedback is routed appropriately and in a timely manner (if applicable). Report any customer feedback trends to appropriate management (if applicable). Access support from the Sr. Social Media Specialist regarding comments/posts that are not covered by the protocol (if applicable). Adds all appropriate comments to the weekly Voice of the Customer report and prepares the weekly Voice of the Customer report for distribution (if applicable). Completes calls using key behaviors of the Sharp Experience: Uses standard Sharp opening for all calls 'Thank you for calling Sharp HealthCare.' Fields calls for physician referral and/or transfers calls in a friendly and helpful manner when applicable. On transfer calls, manages up the referral nurse to the caller. Consistently represents Sharp HealthCare to potential and current patients in a professional and courteous manner. Takes customers where they are going, using the transfer feature and announcing the call when possible on transfer calls. Apologizes for the wait if applicable, or apologizes if the caller has been transferred numerous times. Utilizes department standard communication techniques including, utilizing scripting to enhance customer experience, controlling the conversation, using a friendly and helpful tone, avoiding long silences, ending the conversation with 'Is there anything else I can do for you? I have the time' and 'Thank you for calling Sharp HealthCare,' avoiding 'Bye' or 'Bye Bye'. Demonstrates competency with standard departmental procedures including: Adheres to call flow process. Achieves call coaching scores as defined by management annually. Achieves phone production scores as defined by management annually. Meets service standards as identified and published by management. Maintains exceptional knowledgeable about Sharp HealthCare services, labs, programs, classes, and general insurance information and resources for phone numbers and/or internal contacts. Seeks and maintains knowledgeable about Sharp HealthCare marketing initiatives. Utilizes knowledge of Sharp HealthCare services to assist callers in gaining appropriate class, seminar, event, and registrations and referrals. Processes class registrations and related functions including rosters, letters, and program manager follow-up. Performs various tasks to support laboratory outreach, including but not limited to scheduling/cancelling appointments, faxing lab results, researching lab order status, providing callers with lab hours and locations, receiving Add-On information from physicians and faxing to main labs for processing, and supporting lab outreach with special projects as assigned. Demonstrates teamwork in departmental and interdepartmental interactions: Takes equal share of incoming calls according to ACD agent distribution reports. Responds to equal share of social media posts (if applicable). Identifies potential problem areas in database and brings it to the attention of department leadership. When appropriate, demonstrates initiative and creativity by offering operational suggestions to manager. Completes off-phone tasks in a timely manner (i.e., rosters run daily, faxing lab appointments, letters generated and mailed daily). Shares assigned tasks to assist with completion. Provides cross-selling opportunities for other services, classes, or physician referral. Utilizes professional communication skills in all interactions by exhibiting these behaviors: Demonstrates excellent written communication skills in English providing The Sharp Experience. Communicates well verbally, using Standard English grammar, avoiding slang and speaking clearly to patients. Demonstrates patience with customers who have difficulty hearing or grasping the information provided over the phone. Offers step by step instructions to callers, enhancing their ability to write down important information. Avoids use of the hold button when possible. Thanks the patient for waiting when necessary. Performs proactive service recovery, adhering to departmental service recovery protocols, identifying problem areas and escalating the call to department leadership when necessary. Interacts with professional courtesy to program manager staff, entity liaisons, physicians office staff and laboratory staff, both verbally and in writing. Responds to email from program managers in the same business day. Reads departmental email communication on days worked to become familiar with class updates, changes, and new procedures. Makes notes when necessary. Responds to social media comments and feedback according to approved social media protocols, using brand voice/tone guidelines (if applicable). Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.
Hours Shift Start Time: Variable Shift End Time: Variable Additional Shift Information: Weekend Requirements: As Needed On-Call Required: No Hourly Pay Range (Minimum - Midpoint - Maximum): $23.100 - $28.514 - $34.217 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. What You Will Do Often the first contact between prospective patients and Sharp, this position role models how to provide The Sharp Experience by providing a warm and welcoming experience to all callers. Provides exemplary customer service to callers and customers in all communications. Manages general information and service inquiry inbound calls, emails and chat, from the community and Sharp HealthCare staff. Required Qualifications Experience serving customers in a service-oriented environment, preferably in a call center, laboratory or medical office Previous experience with handling between 80-100 calls a day and respond in a fast-paced environment Experience with handling money transactions, using a windows-based program for data entry, and using MS Word for business documents Preferred Qualifications Experience monitoring social media channels and using social media tools Essential Functions Adheres to departmental standards and guidelines for documentation, productivity, and compliance demonstrated through these criteria: Documents all calls appropriately. Demonstrates exceptional judgement in managing complaints and facilitating service recovery. Codes calls appropriately, including Campaign Code, How Heard field, and others as needed for the call and campaign type. Obtains correct demographic information, asking for birth date as patient identifier, thus ensuring patient confidentiality. Imports data from IDX correctly, avoiding duplicate demographic entries. Verifies database information on repeat callers, updates demographical information for these callers as necessary. Verifies fax and phone numbers before faxing lab results. Display sensitivity to callers who prefer to remain anonymous. Escalates egregious customer complaints to management. Reiterates important demographic or class information when necessary. Processes credit cards responsibly and correctly. Performs self-checks for data entry as well as rosters and letters. Under direction of supervisor or manager, completes required calls to enrollees regarding cancellations and room changes in an accurate and timely manner. Documents these calls correctly. Uses Sprinklr to monitor social media sites for comments related to Sharp during normal business hours as well as after hours and weekends (if applicable). Ensures social media customer feedback is routed appropriately and in a timely manner (if applicable). Report any customer feedback trends to appropriate management (if applicable). Access support from the Sr. Social Media Specialist regarding comments/posts that are not covered by the protocol (if applicable). Adds all appropriate comments to the weekly Voice of the Customer report and prepares the weekly Voice of the Customer report for distribution (if applicable). Completes calls using key behaviors of the Sharp Experience: Uses standard Sharp opening for all calls 'Thank you for calling Sharp HealthCare.' Fields calls for physician referral and/or transfers calls in a friendly and helpful manner when applicable. On transfer calls, manages up the referral nurse to the caller. Consistently represents Sharp HealthCare to potential and current patients in a professional and courteous manner. Takes customers where they are going, using the transfer feature and announcing the call when possible on transfer calls. Apologizes for the wait if applicable, or apologizes if the caller has been transferred numerous times. Utilizes department standard communication techniques including, utilizing scripting to enhance customer experience, controlling the conversation, using a friendly and helpful tone, avoiding long silences, ending the conversation with 'Is there anything else I can do for you? I have the time' and 'Thank you for calling Sharp HealthCare,' avoiding 'Bye' or 'Bye Bye'. Demonstrates competency with standard departmental procedures including: Adheres to call flow process. Achieves call coaching scores as defined by management annually. Achieves phone production scores as defined by management annually. Meets service standards as identified and published by management. Maintains exceptional knowledgeable about Sharp HealthCare services, labs, programs, classes, and general insurance information and resources for phone numbers and/or internal contacts. Seeks and maintains knowledgeable about Sharp HealthCare marketing initiatives. Utilizes knowledge of Sharp HealthCare services to assist callers in gaining appropriate class, seminar, event, and registrations and referrals. Processes class registrations and related functions including rosters, letters, and program manager follow-up. Performs various tasks to support laboratory outreach, including but not limited to scheduling/cancelling appointments, faxing lab results, researching lab order status, providing callers with lab hours and locations, receiving Add-On information from physicians and faxing to main labs for processing, and supporting lab outreach with special projects as assigned. Demonstrates teamwork in departmental and interdepartmental interactions: Takes equal share of incoming calls according to ACD agent distribution reports. Responds to equal share of social media posts (if applicable). Identifies potential problem areas in database and brings it to the attention of department leadership. When appropriate, demonstrates initiative and creativity by offering operational suggestions to manager. Completes off-phone tasks in a timely manner (i.e., rosters run daily, faxing lab appointments, letters generated and mailed daily). Shares assigned tasks to assist with completion. Provides cross-selling opportunities for other services, classes, or physician referral. Utilizes professional communication skills in all interactions by exhibiting these behaviors: Demonstrates excellent written communication skills in English providing The Sharp Experience. Communicates well verbally, using Standard English grammar, avoiding slang and speaking clearly to patients. Demonstrates patience with customers who have difficulty hearing or grasping the information provided over the phone. Offers step by step instructions to callers, enhancing their ability to write down important information. Avoids use of the hold button when possible. Thanks the patient for waiting when necessary. Performs proactive service recovery, adhering to departmental service recovery protocols, identifying problem areas and escalating the call to department leadership when necessary. Interacts with professional courtesy to program manager staff, entity liaisons, physicians office staff and laboratory staff, both verbally and in writing. Responds to email from program managers in the same business day. Reads departmental email communication on days worked to become familiar with class updates, changes, and new procedures. Makes notes when necessary. Responds to social media comments and feedback according to approved social media protocols, using brand voice/tone guidelines (if applicable). Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.
04/16/2024
Full time
Hours Shift Start Time: Variable Shift End Time: Variable Additional Shift Information: Weekend Requirements: As Needed On-Call Required: No Hourly Pay Range (Minimum - Midpoint - Maximum): $23.100 - $28.514 - $34.217 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. What You Will Do Often the first contact between prospective patients and Sharp, this position role models how to provide The Sharp Experience by providing a warm and welcoming experience to all callers. Provides exemplary customer service to callers and customers in all communications. Manages general information and service inquiry inbound calls, emails and chat, from the community and Sharp HealthCare staff. Required Qualifications Experience serving customers in a service-oriented environment, preferably in a call center, laboratory or medical office Previous experience with handling between 80-100 calls a day and respond in a fast-paced environment Experience with handling money transactions, using a windows-based program for data entry, and using MS Word for business documents Preferred Qualifications Experience monitoring social media channels and using social media tools Essential Functions Adheres to departmental standards and guidelines for documentation, productivity, and compliance demonstrated through these criteria: Documents all calls appropriately. Demonstrates exceptional judgement in managing complaints and facilitating service recovery. Codes calls appropriately, including Campaign Code, How Heard field, and others as needed for the call and campaign type. Obtains correct demographic information, asking for birth date as patient identifier, thus ensuring patient confidentiality. Imports data from IDX correctly, avoiding duplicate demographic entries. Verifies database information on repeat callers, updates demographical information for these callers as necessary. Verifies fax and phone numbers before faxing lab results. Display sensitivity to callers who prefer to remain anonymous. Escalates egregious customer complaints to management. Reiterates important demographic or class information when necessary. Processes credit cards responsibly and correctly. Performs self-checks for data entry as well as rosters and letters. Under direction of supervisor or manager, completes required calls to enrollees regarding cancellations and room changes in an accurate and timely manner. Documents these calls correctly. Uses Sprinklr to monitor social media sites for comments related to Sharp during normal business hours as well as after hours and weekends (if applicable). Ensures social media customer feedback is routed appropriately and in a timely manner (if applicable). Report any customer feedback trends to appropriate management (if applicable). Access support from the Sr. Social Media Specialist regarding comments/posts that are not covered by the protocol (if applicable). Adds all appropriate comments to the weekly Voice of the Customer report and prepares the weekly Voice of the Customer report for distribution (if applicable). Completes calls using key behaviors of the Sharp Experience: Uses standard Sharp opening for all calls 'Thank you for calling Sharp HealthCare.' Fields calls for physician referral and/or transfers calls in a friendly and helpful manner when applicable. On transfer calls, manages up the referral nurse to the caller. Consistently represents Sharp HealthCare to potential and current patients in a professional and courteous manner. Takes customers where they are going, using the transfer feature and announcing the call when possible on transfer calls. Apologizes for the wait if applicable, or apologizes if the caller has been transferred numerous times. Utilizes department standard communication techniques including, utilizing scripting to enhance customer experience, controlling the conversation, using a friendly and helpful tone, avoiding long silences, ending the conversation with 'Is there anything else I can do for you? I have the time' and 'Thank you for calling Sharp HealthCare,' avoiding 'Bye' or 'Bye Bye'. Demonstrates competency with standard departmental procedures including: Adheres to call flow process. Achieves call coaching scores as defined by management annually. Achieves phone production scores as defined by management annually. Meets service standards as identified and published by management. Maintains exceptional knowledgeable about Sharp HealthCare services, labs, programs, classes, and general insurance information and resources for phone numbers and/or internal contacts. Seeks and maintains knowledgeable about Sharp HealthCare marketing initiatives. Utilizes knowledge of Sharp HealthCare services to assist callers in gaining appropriate class, seminar, event, and registrations and referrals. Processes class registrations and related functions including rosters, letters, and program manager follow-up. Performs various tasks to support laboratory outreach, including but not limited to scheduling/cancelling appointments, faxing lab results, researching lab order status, providing callers with lab hours and locations, receiving Add-On information from physicians and faxing to main labs for processing, and supporting lab outreach with special projects as assigned. Demonstrates teamwork in departmental and interdepartmental interactions: Takes equal share of incoming calls according to ACD agent distribution reports. Responds to equal share of social media posts (if applicable). Identifies potential problem areas in database and brings it to the attention of department leadership. When appropriate, demonstrates initiative and creativity by offering operational suggestions to manager. Completes off-phone tasks in a timely manner (i.e., rosters run daily, faxing lab appointments, letters generated and mailed daily). Shares assigned tasks to assist with completion. Provides cross-selling opportunities for other services, classes, or physician referral. Utilizes professional communication skills in all interactions by exhibiting these behaviors: Demonstrates excellent written communication skills in English providing The Sharp Experience. Communicates well verbally, using Standard English grammar, avoiding slang and speaking clearly to patients. Demonstrates patience with customers who have difficulty hearing or grasping the information provided over the phone. Offers step by step instructions to callers, enhancing their ability to write down important information. Avoids use of the hold button when possible. Thanks the patient for waiting when necessary. Performs proactive service recovery, adhering to departmental service recovery protocols, identifying problem areas and escalating the call to department leadership when necessary. Interacts with professional courtesy to program manager staff, entity liaisons, physicians office staff and laboratory staff, both verbally and in writing. Responds to email from program managers in the same business day. Reads departmental email communication on days worked to become familiar with class updates, changes, and new procedures. Makes notes when necessary. Responds to social media comments and feedback according to approved social media protocols, using brand voice/tone guidelines (if applicable). Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.
Sign-On Bonus: n/a Description: Since 1960, Benchmark has been empowering marginalized populations to see their potential. We are committed to realizing the full potential of EVERYONE - those we serve, our partners and vendors, and our employees, who bring our mission to life each day. We actively strive to be a workplace that honors the unique experiences of our employees. Benchmark believes we are stronger, better, more effective in our pursuits when we are diverse; when we are equitable; and when we create space for everyone to be their authentic selves. Benchmark has grown to become one of the most respected organizations in the country in the areas of intellectual and developmental disabilities (IDD) and behavioral health. We work with people at home, at work, and in the community, through residential, employment, crisis response, behavioral, recovery, children's services, and day services. Our brand-new Idaho Mobile Crisis program is looking for a Program Director t0 provide leadership and supervision of mobile crisis response services to ensure compliance with federal and state regulations, corporate policies and procedures and applicable contract requirements. BENEFITS: Competitive salary Health insurance Vision insurance Dental insurance 401k Plan with company match Profit sharing Company paid life insurance Tuition Reimbursement Paid Time Off/Sick time Perks Access discount program Voluntary benefits including disability and short term disability GENERAL RESPONSIBILITIES: The Program Director will provide overall administrative support and supervision to staff working in Mobile Response Services. Must be willing to flex schedule accordingly to provide services, supports, care and treatment to individuals as required, respond immediately when dispatched on crisis responses and be present to provide supervision to staff. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Ensure mobile crisis scheduling adheres to contracted hours of availability Ensures crisis dispatches are responded to face-to-face within an average of 60 minutes or less Assess for safety of individuals in crisis through the completion of crisis assessment documentation Develop crisis safety plans and assist in facilitating linkages to the appropriate level of care. Follow up with individual's provider, as appropriate to ensure he/she adheres to crisis-service-recommended support/services Facilitate referrals quickly to prevent escalation of crisis Ensure customer service satisfaction surveys are given to consumers of crisis services Ensures all necessary documentation, in accordance with applicable policies and procedures, meet all regulatory requirements and facilitate reimbursement through primary funding sources. Ensures crisis follow-up services within 24 hours of crisis disposition for youth served, as well as any other individuals for whom it is clinically appropriate Comply with all organizational standards, contractual requirements and applicable standards of practice to assure the health and safety of all individuals. Collect, organize and report data as required by contract, regulation and policy or procedure. Oversee and manage the program budget in collaboration with the VP of Behavioral Health and Crisis Services. Provide administrative supervision to Mobile Response Team staff. Supervise or assign clinical supervision responsibilities to Licensed Clinical Staff to supervise MRT members. Lead the MRTs to meet the goals and objectives of mobile response services as outlined in contract and IDHW Center of Excellence - Mobile Response Team. Work with MRT staff, 988 Managing Entity, IDHW, Behavioral Health Managed Care Organization (BHMCO) and other stakeholders to discover ways to enhance efficiency and productivity of procedures and MRT operations.2 Routinely monitor the performance of the MRTs to ensure individual and programmatic needs are addressed to ensure continuous operations. Ensure program operations adhere to IDHW, BHMCO, and/or 988 guidelines and policies KNOWLEDGE, SKILLS, AND ABILITIES: Required Knowledge: Knowledge of behavioral health crises standards of care and organization policies and procedures Knowledge of health care privacy and confidentiality rules Knowledge of standard health care business practices Ability to schedule crisis teams to meet 24/7/365 availability Required Skills: Must possess & demonstrate critical thinking skills Skillful in use of electronic medical records systems, computers & general office equipment Skillful in working with people from diverse educational and cultural backgrounds Skillful in interpersonal communication needed to advocate for individuals, communicate with family members, healthcare professionals, support coordinators and others. Required Ability: Ability to oversee the services, supports, care and treatment provided to individuals Ability to direct, monitor, assesses, and train staff Ability to conduct comprehensive crisis assessments; Ability to facilitate a positive atmosphere promoting holistic health, wellness and team cooperation Expectations Regarding Quality and Quantity of Work: Complete all progress notes/documentation for each Individual in crisis accurately at each contact. Respond to all individual and staff concerns in a timely manner. Completes summary of individual's response to services provided. QUALIFICATIONS : Minimum: LCSW, LPC, LMFT, PsyD or PhD with at least three years of outpatient behavioral health experience or 1 year of inpatient or crisis unit experience, or a combination of in/outpatient experience. A minimum of two years supervising mobile crisis services Certification and ongoing training in crisis intervention curriculum Valid CPR and First Aid Certification Valid Driver's License and auto insurance Must be computer literate Must be experienced and competent in profession and maintain any applicable license, training and/or certifications Experience working with individuals with mental illness, substance-related disorders and/or intellectual/developmental disabilities who are experiencing emotional or behavioral crisis. Preferred: Two+ years of post-graduate experience responding to a mental health, substance use, and/or suicide-related crisis, providing supervision during crisis responses. Knowledge of and experience accessing community services and resources relevant to social determinants of health One year of experience working with and supervising peer specialists in the delivery of mental health and/or substance use treatment services Interested applicants can apply online at EEO and Affirmative Action Employer, Veterans, Women and Individuals with Disabilities are Encouraged to Apply INDLPC
04/16/2024
Full time
Sign-On Bonus: n/a Description: Since 1960, Benchmark has been empowering marginalized populations to see their potential. We are committed to realizing the full potential of EVERYONE - those we serve, our partners and vendors, and our employees, who bring our mission to life each day. We actively strive to be a workplace that honors the unique experiences of our employees. Benchmark believes we are stronger, better, more effective in our pursuits when we are diverse; when we are equitable; and when we create space for everyone to be their authentic selves. Benchmark has grown to become one of the most respected organizations in the country in the areas of intellectual and developmental disabilities (IDD) and behavioral health. We work with people at home, at work, and in the community, through residential, employment, crisis response, behavioral, recovery, children's services, and day services. Our brand-new Idaho Mobile Crisis program is looking for a Program Director t0 provide leadership and supervision of mobile crisis response services to ensure compliance with federal and state regulations, corporate policies and procedures and applicable contract requirements. BENEFITS: Competitive salary Health insurance Vision insurance Dental insurance 401k Plan with company match Profit sharing Company paid life insurance Tuition Reimbursement Paid Time Off/Sick time Perks Access discount program Voluntary benefits including disability and short term disability GENERAL RESPONSIBILITIES: The Program Director will provide overall administrative support and supervision to staff working in Mobile Response Services. Must be willing to flex schedule accordingly to provide services, supports, care and treatment to individuals as required, respond immediately when dispatched on crisis responses and be present to provide supervision to staff. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Ensure mobile crisis scheduling adheres to contracted hours of availability Ensures crisis dispatches are responded to face-to-face within an average of 60 minutes or less Assess for safety of individuals in crisis through the completion of crisis assessment documentation Develop crisis safety plans and assist in facilitating linkages to the appropriate level of care. Follow up with individual's provider, as appropriate to ensure he/she adheres to crisis-service-recommended support/services Facilitate referrals quickly to prevent escalation of crisis Ensure customer service satisfaction surveys are given to consumers of crisis services Ensures all necessary documentation, in accordance with applicable policies and procedures, meet all regulatory requirements and facilitate reimbursement through primary funding sources. Ensures crisis follow-up services within 24 hours of crisis disposition for youth served, as well as any other individuals for whom it is clinically appropriate Comply with all organizational standards, contractual requirements and applicable standards of practice to assure the health and safety of all individuals. Collect, organize and report data as required by contract, regulation and policy or procedure. Oversee and manage the program budget in collaboration with the VP of Behavioral Health and Crisis Services. Provide administrative supervision to Mobile Response Team staff. Supervise or assign clinical supervision responsibilities to Licensed Clinical Staff to supervise MRT members. Lead the MRTs to meet the goals and objectives of mobile response services as outlined in contract and IDHW Center of Excellence - Mobile Response Team. Work with MRT staff, 988 Managing Entity, IDHW, Behavioral Health Managed Care Organization (BHMCO) and other stakeholders to discover ways to enhance efficiency and productivity of procedures and MRT operations.2 Routinely monitor the performance of the MRTs to ensure individual and programmatic needs are addressed to ensure continuous operations. Ensure program operations adhere to IDHW, BHMCO, and/or 988 guidelines and policies KNOWLEDGE, SKILLS, AND ABILITIES: Required Knowledge: Knowledge of behavioral health crises standards of care and organization policies and procedures Knowledge of health care privacy and confidentiality rules Knowledge of standard health care business practices Ability to schedule crisis teams to meet 24/7/365 availability Required Skills: Must possess & demonstrate critical thinking skills Skillful in use of electronic medical records systems, computers & general office equipment Skillful in working with people from diverse educational and cultural backgrounds Skillful in interpersonal communication needed to advocate for individuals, communicate with family members, healthcare professionals, support coordinators and others. Required Ability: Ability to oversee the services, supports, care and treatment provided to individuals Ability to direct, monitor, assesses, and train staff Ability to conduct comprehensive crisis assessments; Ability to facilitate a positive atmosphere promoting holistic health, wellness and team cooperation Expectations Regarding Quality and Quantity of Work: Complete all progress notes/documentation for each Individual in crisis accurately at each contact. Respond to all individual and staff concerns in a timely manner. Completes summary of individual's response to services provided. QUALIFICATIONS : Minimum: LCSW, LPC, LMFT, PsyD or PhD with at least three years of outpatient behavioral health experience or 1 year of inpatient or crisis unit experience, or a combination of in/outpatient experience. A minimum of two years supervising mobile crisis services Certification and ongoing training in crisis intervention curriculum Valid CPR and First Aid Certification Valid Driver's License and auto insurance Must be computer literate Must be experienced and competent in profession and maintain any applicable license, training and/or certifications Experience working with individuals with mental illness, substance-related disorders and/or intellectual/developmental disabilities who are experiencing emotional or behavioral crisis. Preferred: Two+ years of post-graduate experience responding to a mental health, substance use, and/or suicide-related crisis, providing supervision during crisis responses. Knowledge of and experience accessing community services and resources relevant to social determinants of health One year of experience working with and supervising peer specialists in the delivery of mental health and/or substance use treatment services Interested applicants can apply online at EEO and Affirmative Action Employer, Veterans, Women and Individuals with Disabilities are Encouraged to Apply INDLPC
Who We Are: TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge. At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for innovation. What We Are Looking For: We are looking for a tech-savvy, results-driven Performance Marketing Specialist with an expert approach to Social and Display paid media channels as well as an understanding of Affiliate and Paid Search and how to leverage. This individual will have a keen eye for leveraging data analytics and a team player to drive campaign success. You will be responsible for supporting the management of TradeStation's advertising initiatives as well as optimizing these strategies across various platforms to enhance brand visibility, drive lead generation, and increase qualified customer acquisition. What You'll Be Doing: Campaign & Project Management Collaborate closely with programmatic and direct advertising partners, publishers and ad networks to refine audience targeting, optimize bidding strategies, and maximize campaign performance With the guidance of the Performance Marketing Manager, negotiate and maintain contracts with advertising vendors, ensuring favorable terms, budget allocation, and performance commitments Assist in internal legal processes to approve insertion orders and invoices as needed Work with the agency to execute the build-out and execution of advertising campaigns, maintaining a rigorous testing regime to validate campaign effectiveness Work closely with content and design teams to create compelling ad copy and visuals across ad platforms and help maintain landing pages optimized for conversion and user engagement. Collaborate and maintain relationships with affiliate partners, networks, and industry-specific publishers Assist in developing and executing strategic advertising briefs alongside Performance Marketing Manager Market Research Assist in the design and execution of market research that will inform future ad creatives with minimal oversight Using audience tools, implement targeted audiences based on demographics, user behavior and experiences Monitor competitor ads activity and work with the Performance Marketing Manager to recommend strategies Optimization Perform regular analysis of advertising performance and implement changes based on markets and goals Understand financial market shifts to pivot tactics quickly across channels as needed Utilize approved AI tools to enhance campaign insights and efficiency Reporting Analyze and report on ROI and KPIs weekly and monthly to measure campaign performance Present data in a clear and actionable format Compliance and Quality Assurance: Ensure strict compliance with financial industry regulations and best practices in advertising Conduct regular quality checks and audits to maintain industry standards Other Considerations Attend meetings with the agency, stakeholders and exchange partners to remain informed and have actionable conversations Working with project managers to ensure projects are delivered accurately, on-time and within budget needs The Skills You Bring: Strong written and verbal communication skills Strong research, data and analytical skills Expert-level proficiency with Microsoft Word, Excel & PowerPoint Strong proficiency in managing Programmatic partners like DV360 and other DSPs, in addition to Facebook, Reddit, and other social platforms Familiarity with data analysis tools like Looker Studio and Power BI Deep understanding of using marketing technologies Creative thinker, innovative marketer, self-motivated Proficient in managing expectations with the agencies to ensure goals are met Understanding effective testing strategies and how to implement testing into advertising campaigns for the best results Ability to effectively review, prepare, and present KPI reports based on projects assigned The ability to collaborate effectively with other teams, such as product, design and content, to align marketing efforts with the company's goals The capacity to identify and address issues, adapt to market changes, and find solutions to challenges Understanding the complexities of the financial industry is a strong advantage Minimum Qualifications: 4+ years of Digital Advertising experience, with an expertise in managing paid social and programmatic campaigns BA/BS degree required Industry-related certifications, such as Google Ads, Facebook and Google Analytics 3+ years experience managing ads on Google AdWords, Facebook and with programmatic partners 2+ years experience with Google Analytics Desired Qualifications: Relevant industry experience would be a strong advantage (Securities, Fintech) 3+ years agency experience What We Offer: Collaborative work environment Competitive Salaries Yearly bonus Comprehensive benefits for you and your family starting Day 1 Unlimited Paid Time Off Flexible working environment TradeStation Account employee benefits, as well as full access to trading education materials Pay Range (US) $67-75K (Countries outside of the US have differing ranges in accordance with local labor markets) TradeStation provides equal employment opportunities to current and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, sexual orientation, age, pregnancy, disability, handicap, citizenship, veteran or marital status, or any other legally recognized status entitled to protection under federal, state, or local anti-discrimination laws.
04/16/2024
Full time
Who We Are: TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge. At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for innovation. What We Are Looking For: We are looking for a tech-savvy, results-driven Performance Marketing Specialist with an expert approach to Social and Display paid media channels as well as an understanding of Affiliate and Paid Search and how to leverage. This individual will have a keen eye for leveraging data analytics and a team player to drive campaign success. You will be responsible for supporting the management of TradeStation's advertising initiatives as well as optimizing these strategies across various platforms to enhance brand visibility, drive lead generation, and increase qualified customer acquisition. What You'll Be Doing: Campaign & Project Management Collaborate closely with programmatic and direct advertising partners, publishers and ad networks to refine audience targeting, optimize bidding strategies, and maximize campaign performance With the guidance of the Performance Marketing Manager, negotiate and maintain contracts with advertising vendors, ensuring favorable terms, budget allocation, and performance commitments Assist in internal legal processes to approve insertion orders and invoices as needed Work with the agency to execute the build-out and execution of advertising campaigns, maintaining a rigorous testing regime to validate campaign effectiveness Work closely with content and design teams to create compelling ad copy and visuals across ad platforms and help maintain landing pages optimized for conversion and user engagement. Collaborate and maintain relationships with affiliate partners, networks, and industry-specific publishers Assist in developing and executing strategic advertising briefs alongside Performance Marketing Manager Market Research Assist in the design and execution of market research that will inform future ad creatives with minimal oversight Using audience tools, implement targeted audiences based on demographics, user behavior and experiences Monitor competitor ads activity and work with the Performance Marketing Manager to recommend strategies Optimization Perform regular analysis of advertising performance and implement changes based on markets and goals Understand financial market shifts to pivot tactics quickly across channels as needed Utilize approved AI tools to enhance campaign insights and efficiency Reporting Analyze and report on ROI and KPIs weekly and monthly to measure campaign performance Present data in a clear and actionable format Compliance and Quality Assurance: Ensure strict compliance with financial industry regulations and best practices in advertising Conduct regular quality checks and audits to maintain industry standards Other Considerations Attend meetings with the agency, stakeholders and exchange partners to remain informed and have actionable conversations Working with project managers to ensure projects are delivered accurately, on-time and within budget needs The Skills You Bring: Strong written and verbal communication skills Strong research, data and analytical skills Expert-level proficiency with Microsoft Word, Excel & PowerPoint Strong proficiency in managing Programmatic partners like DV360 and other DSPs, in addition to Facebook, Reddit, and other social platforms Familiarity with data analysis tools like Looker Studio and Power BI Deep understanding of using marketing technologies Creative thinker, innovative marketer, self-motivated Proficient in managing expectations with the agencies to ensure goals are met Understanding effective testing strategies and how to implement testing into advertising campaigns for the best results Ability to effectively review, prepare, and present KPI reports based on projects assigned The ability to collaborate effectively with other teams, such as product, design and content, to align marketing efforts with the company's goals The capacity to identify and address issues, adapt to market changes, and find solutions to challenges Understanding the complexities of the financial industry is a strong advantage Minimum Qualifications: 4+ years of Digital Advertising experience, with an expertise in managing paid social and programmatic campaigns BA/BS degree required Industry-related certifications, such as Google Ads, Facebook and Google Analytics 3+ years experience managing ads on Google AdWords, Facebook and with programmatic partners 2+ years experience with Google Analytics Desired Qualifications: Relevant industry experience would be a strong advantage (Securities, Fintech) 3+ years agency experience What We Offer: Collaborative work environment Competitive Salaries Yearly bonus Comprehensive benefits for you and your family starting Day 1 Unlimited Paid Time Off Flexible working environment TradeStation Account employee benefits, as well as full access to trading education materials Pay Range (US) $67-75K (Countries outside of the US have differing ranges in accordance with local labor markets) TradeStation provides equal employment opportunities to current and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, sexual orientation, age, pregnancy, disability, handicap, citizenship, veteran or marital status, or any other legally recognized status entitled to protection under federal, state, or local anti-discrimination laws.
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.KEY JOB FUNCTIONS: Executes and monitors effective advertising media schedules with on-property, audio visual, radio, direct mail, website, social, digital and outdoor vendors in compliance with established marketing plan guidelines ensuring quality of advertising material, delivered in an efficient and timely manner. Prioritizes agency related projects through effective allocation of resources; oversees and monitors work flow, department, client, and agency schedules, and communication with internal requesting departments and external clients to ensure fulfillment of media and production deadlines in a timely, quality, and cost-effective manner. Assist with Box Office event creation, ticketing operations and reporting, and other internal departmental ticketing needs for Stir Concert Cove, Whiskey Roadhouse and MAC. Participates in ongoing meetings with clients and promoters to recommend appropriate and cost-effective advertising programs consistent with the overall goals and priorities of the property or event strategic plan. Partners with the Entertainment Manager on monitoring advertising budgets in compliance with established marketing department guidelines, and to ensure the achievement of property plan objectives. Maintains consistent branding for property and event collateral in accordance with property and event marketing plan; manages placement and production process. Produces content for marketing campaigns as directed. Partners with existing Sponsorship team to sell internal advertising, suites, and partnerships. Presents oneself as a credit to Company and encourages others to do the same. Performs all other related and compatible duties as assigned. EDUCATION and/or EXPERIENCE: College degree in Marketing or related field with a minimum of two years' experience in marketing, advertising or related field. Arena experience preferred. QUALIFICATIONS: Good oral and written communication skills, must be fluent and literate in English. Must possess excellent interpersonal and employee relations skills. Effective negotiation skills essential. Knowledge of advertising planning, development and creative concepts, and graphic design related terms and production processes. Strong technical ability with a personal computer and appropriate software (Microsoft Excel, Word, Power Point, Access, Outlook, Photoshop, and Illustrator). Ability to prioritize multiple projects and meet strict deadlines. Ability to respond calmly and make rational decisions in emergency situations with co-workers, clients, guests and vendors. Ability to stand and walk for entire shift and mobility to move easily around entire property. Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 20 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. WORK ENVIRONMENT: Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Must be able to work in a fast-paced environment. Must be flexible with schedule, including nights, weekends, and holidays as required.
04/15/2024
Full time
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.KEY JOB FUNCTIONS: Executes and monitors effective advertising media schedules with on-property, audio visual, radio, direct mail, website, social, digital and outdoor vendors in compliance with established marketing plan guidelines ensuring quality of advertising material, delivered in an efficient and timely manner. Prioritizes agency related projects through effective allocation of resources; oversees and monitors work flow, department, client, and agency schedules, and communication with internal requesting departments and external clients to ensure fulfillment of media and production deadlines in a timely, quality, and cost-effective manner. Assist with Box Office event creation, ticketing operations and reporting, and other internal departmental ticketing needs for Stir Concert Cove, Whiskey Roadhouse and MAC. Participates in ongoing meetings with clients and promoters to recommend appropriate and cost-effective advertising programs consistent with the overall goals and priorities of the property or event strategic plan. Partners with the Entertainment Manager on monitoring advertising budgets in compliance with established marketing department guidelines, and to ensure the achievement of property plan objectives. Maintains consistent branding for property and event collateral in accordance with property and event marketing plan; manages placement and production process. Produces content for marketing campaigns as directed. Partners with existing Sponsorship team to sell internal advertising, suites, and partnerships. Presents oneself as a credit to Company and encourages others to do the same. Performs all other related and compatible duties as assigned. EDUCATION and/or EXPERIENCE: College degree in Marketing or related field with a minimum of two years' experience in marketing, advertising or related field. Arena experience preferred. QUALIFICATIONS: Good oral and written communication skills, must be fluent and literate in English. Must possess excellent interpersonal and employee relations skills. Effective negotiation skills essential. Knowledge of advertising planning, development and creative concepts, and graphic design related terms and production processes. Strong technical ability with a personal computer and appropriate software (Microsoft Excel, Word, Power Point, Access, Outlook, Photoshop, and Illustrator). Ability to prioritize multiple projects and meet strict deadlines. Ability to respond calmly and make rational decisions in emergency situations with co-workers, clients, guests and vendors. Ability to stand and walk for entire shift and mobility to move easily around entire property. Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 20 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. WORK ENVIRONMENT: Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Must be able to work in a fast-paced environment. Must be flexible with schedule, including nights, weekends, and holidays as required.
Russell Tobin & Associates
San Francisco, California
What are we looking for in our Workplace Experience Specialist? Workplace Experience Specialist Contract: 1 Month PR: 20-27/hr depending on YOE Onsite: San Francisco, CA Duties: You're an excellent communicator, comfortable interacting with all levels of employees, management, and third-party vendors. You are detail focused, have impeccable judgment. You always lead with 'yes' but are comfortable saying "no" to requests that don't fit team / company goals. You're sensitive to employees' needs and the needs of the company and your team. You know that providing excellent customer service might mean dropping everything to sort out an unexpected problem, but that's OK; last-minute requests don't faze you! Responsibilities Liaise with vendors, building managers and landlords as needed Maintains awareness of the workspace and submits janitorial and maintenance work orders as needed, communicating with appropriate partners to address issues Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request Conducts guest registration through visitor management software Assists with light duty activities such as adjusting monitor arms, tightening screws on chairs, etc. Utilizes and maintains integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested Follows security and emergency procedures as defined for the property, and responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures Share resources, knowledge, and practices with teammates to improve the office Assist the Food & Beverage program, including placing and stocking orders as necessary Coordinate all in-office events for employees and provide building tours for new employees Process invoices while working cross functionally with Accounts Payable, and report any missing/delayed shipment payments to the Senior Workplace Specialist/Manager Maintain Workplace Experience master documents, spreadsheets, calendars and floor plans Perform other duties and special projects as requested Comfortable meeting and engaging with new people with a warm and engaging demeanor, ability to assess circumstances, empathize and offer help Utilize a high level of attention to detail as well as strong interpersonal skills Have a positive attitude and a strong sense of urgency in resolving any issues that may arise Intermediate skills with Google Suite. Comfortable with and embracing of new technologies and digital tools; such as apps, databases, financial management, work order management, social networking, cloud technologies, communications and handheld mobile technologies and applications Requirements: Minimum of 3 years' experience in a fast-paced administrative role Ability to consistently deliver a high level of customer service Strong communication skills across employees at all levels within the organization Demonstrated ability to handle multiple tasks with little or no supervision Advanced problem solving skills Ability to triage and create sensible prioritization in order to continue to be effective Positive attitude; grace under pressure Accurate, organized, punctual and accountable Strong computer skills including experience with Google Suite Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. Rate/Salary: 20-27/hr
04/15/2024
Full time
What are we looking for in our Workplace Experience Specialist? Workplace Experience Specialist Contract: 1 Month PR: 20-27/hr depending on YOE Onsite: San Francisco, CA Duties: You're an excellent communicator, comfortable interacting with all levels of employees, management, and third-party vendors. You are detail focused, have impeccable judgment. You always lead with 'yes' but are comfortable saying "no" to requests that don't fit team / company goals. You're sensitive to employees' needs and the needs of the company and your team. You know that providing excellent customer service might mean dropping everything to sort out an unexpected problem, but that's OK; last-minute requests don't faze you! Responsibilities Liaise with vendors, building managers and landlords as needed Maintains awareness of the workspace and submits janitorial and maintenance work orders as needed, communicating with appropriate partners to address issues Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request Conducts guest registration through visitor management software Assists with light duty activities such as adjusting monitor arms, tightening screws on chairs, etc. Utilizes and maintains integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested Follows security and emergency procedures as defined for the property, and responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures Share resources, knowledge, and practices with teammates to improve the office Assist the Food & Beverage program, including placing and stocking orders as necessary Coordinate all in-office events for employees and provide building tours for new employees Process invoices while working cross functionally with Accounts Payable, and report any missing/delayed shipment payments to the Senior Workplace Specialist/Manager Maintain Workplace Experience master documents, spreadsheets, calendars and floor plans Perform other duties and special projects as requested Comfortable meeting and engaging with new people with a warm and engaging demeanor, ability to assess circumstances, empathize and offer help Utilize a high level of attention to detail as well as strong interpersonal skills Have a positive attitude and a strong sense of urgency in resolving any issues that may arise Intermediate skills with Google Suite. Comfortable with and embracing of new technologies and digital tools; such as apps, databases, financial management, work order management, social networking, cloud technologies, communications and handheld mobile technologies and applications Requirements: Minimum of 3 years' experience in a fast-paced administrative role Ability to consistently deliver a high level of customer service Strong communication skills across employees at all levels within the organization Demonstrated ability to handle multiple tasks with little or no supervision Advanced problem solving skills Ability to triage and create sensible prioritization in order to continue to be effective Positive attitude; grace under pressure Accurate, organized, punctual and accountable Strong computer skills including experience with Google Suite Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. Rate/Salary: 20-27/hr
Competitive pay with generous monthly commissions and bonuses! $17 an hour plus uncapped commission. iCRYO is an upscale wellness service retailer of cryotherapy, infrared therapy, body sculpting, IV therapy and other related services. Our mission is to elevate the lifestyle of our team members and guests by providing professional, affordable, and convenient recovery services while raising the bar in the health and wellness industry. Our Company Culture is centered around the passion we have for increasing the quality of life for our guests. We work as a team in all aspects of our daily operations to provide first class professional, affordable, and convenient services to the masses. With accountability on all levels and productivity throughout our organization, we can provide our guests with the most exceptional cryotherapy experience they deserve. Position Overview: Our ideal candidate shall have a dynamic personality and a burning passion for overall wellness and recovery. Must have high energy and be ready to attend to guests immediately upon arrival. The Sales Associate is directly responsible for helping guests achieve their lifestyle goals with exceptional guest service, marketing through social media and attending community events. The Sales Associate will also be responsible for continuing their education of our products and services as well as working as a team with other employees and maintaining safety protocols within the center. The Health and Wellness Specialist should be action oriented, customer service driven, ambitious, cultural fit, upbeat, confident, honest, detailed and goal oriented. This person will work with the Center Manager, and their team to identify and solve problems, set expectations and goals, and complete daily tasks. This candidate shall also possess the skills necessary to perform their duties and responsibilities with minimal direct supervision. Qualifications: Ability to work a minimum 32-40 hours per week full time on a flexible schedule including nights and weekends. Ability to work in a dynamic upscale organization. Exceptional time management skills, good judgment, and the ability to multi-task. Strong customer service skills, motivated and respectful, with a demonstrated ability to be coached by management. Well-developed interpersonal skills to communicate effectively with peers, managers, and customers. Understanding of sales goals and operations processes. Computer knowledge including, but not limited to, point-of-sale system, Microsoft office, and scheduling systems. Ability to book, reschedule, and cancel reservations utilizing our POS system. A strong understanding of the social media space, and ability to create content. Ability to maintain high standards of cleanliness including laundry throughout your shift. Computer knowledge including, but not limited to, point-of-sale system, intranet, Microsoft office, and payroll system. Ability to pass a number of iCRYO service exams following your initial training. Powered by JazzHR
04/15/2024
Full time
Competitive pay with generous monthly commissions and bonuses! $17 an hour plus uncapped commission. iCRYO is an upscale wellness service retailer of cryotherapy, infrared therapy, body sculpting, IV therapy and other related services. Our mission is to elevate the lifestyle of our team members and guests by providing professional, affordable, and convenient recovery services while raising the bar in the health and wellness industry. Our Company Culture is centered around the passion we have for increasing the quality of life for our guests. We work as a team in all aspects of our daily operations to provide first class professional, affordable, and convenient services to the masses. With accountability on all levels and productivity throughout our organization, we can provide our guests with the most exceptional cryotherapy experience they deserve. Position Overview: Our ideal candidate shall have a dynamic personality and a burning passion for overall wellness and recovery. Must have high energy and be ready to attend to guests immediately upon arrival. The Sales Associate is directly responsible for helping guests achieve their lifestyle goals with exceptional guest service, marketing through social media and attending community events. The Sales Associate will also be responsible for continuing their education of our products and services as well as working as a team with other employees and maintaining safety protocols within the center. The Health and Wellness Specialist should be action oriented, customer service driven, ambitious, cultural fit, upbeat, confident, honest, detailed and goal oriented. This person will work with the Center Manager, and their team to identify and solve problems, set expectations and goals, and complete daily tasks. This candidate shall also possess the skills necessary to perform their duties and responsibilities with minimal direct supervision. Qualifications: Ability to work a minimum 32-40 hours per week full time on a flexible schedule including nights and weekends. Ability to work in a dynamic upscale organization. Exceptional time management skills, good judgment, and the ability to multi-task. Strong customer service skills, motivated and respectful, with a demonstrated ability to be coached by management. Well-developed interpersonal skills to communicate effectively with peers, managers, and customers. Understanding of sales goals and operations processes. Computer knowledge including, but not limited to, point-of-sale system, Microsoft office, and scheduling systems. Ability to book, reschedule, and cancel reservations utilizing our POS system. A strong understanding of the social media space, and ability to create content. Ability to maintain high standards of cleanliness including laundry throughout your shift. Computer knowledge including, but not limited to, point-of-sale system, intranet, Microsoft office, and payroll system. Ability to pass a number of iCRYO service exams following your initial training. Powered by JazzHR
In this role you will plan and prepare fun and exciting promotions and events for our casino guests. Have you ever wanted to host your own game show? This may be the perfect position for you. You will work with the team to help plan and prepare the details of our marketing and event calendar and then facilitate all of the fun on the day of the event. Schedule varies in this role. Our events are often held at night and on weekends. Position Summary/Job Description: Promotion/Special Events: Runs point on the planning and execution of select special events, promotions, and gaming tournaments. Lead in the drafting of official Rules and Regulations for legal approval on Promotion and Special Events. Oversee communication and event recaps to Key Result Areas on and off property. Must be proficient in using Microsoft Word, Excel, etc., and able to work with a variety of different promotional programs that are used on a daily basis (Promotional Kiosk Management Systems, Workfront, Proforma Expense Tracking (PET . Managing events and addressing potential problems that may arise. Planning for potential scenarios that could impact the integrity of the event. Maintaining a working knowledge of the complex needs of a wide variety of events. Must be able to perform daily promotional audits checks and follow all department audit procedures with operating a promotional bank. Must be able to meet strict deadlines. Must be able to communicate clearly through email and with departments that do and do not work on property.Social Media: Lead insights into content marketing strategies to produce, edit and distribute original content, feature stories and special content to grow audiences, awareness, and engagement metrics/conversion across multiple platforms. Is the primary point person in creating, curating and promoting content on social media networks. Maintain standards/guidelines on brand tone, voice, and curation content mix.Caesars Rewards: Generate training plans and execute training of the Caesars Rewards loyalty program and affected departments on Promotion and Event information. Issue new and replacement Caesars Rewards Cards to guests. May operate a promotional bank. Prohibited from accepting tips and gratuities. Redeems promotional vouchers. Prohibited from adding points to players accounts. Is able to make decisions quickly that benefit our customers and our business. Must be able to communicate clearly through email and with departments that do and do not work on property. Position requires performing other duties and special assignments not specifically stated. Knowledge, Skills & Education Preferred: Bachelor's degree in related field and/or equivalent work experience in planning and executing entertainment and/or promotions events preferred. Must possess excellent customer service and communication skills. Must be able to get along well with co-workers and work as a team. Must present a well-groomed appearance. Ability to work flexible hours in fast-paced environment. Working Knowledge of Adobe Creative Suite (Photoshop, Illustrator and InDesign) helpful. WORK ENVIRONMENT REQUIREMENTS: Must be able to work independently along with a team mentality. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more. Must be able to stand for prolonged periods of time or entire shift. Must be able to work at a fast pace and in stressful situations. Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust. Must be able to read, write, speak and understand English. Must be able to maneuver around office areas, effectively work in high traffic areas and respond to visual and aural cues. Mathematical abilities including addition and subtraction/accurate record keeping strongly required. Must have the dexterity to grip and work necessary items (chips, 10 key adding machine, money bags, computers, money, etc.). DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). Licensing and Certification Required:Employees may be required to obtain a Missouri Gaming Commission license. The initial license is paid for by the employee through payroll deduction. All subsequent renewals for the license are paid by Harrah's North Kansas City. Revised 7/14/2021
04/14/2024
Full time
In this role you will plan and prepare fun and exciting promotions and events for our casino guests. Have you ever wanted to host your own game show? This may be the perfect position for you. You will work with the team to help plan and prepare the details of our marketing and event calendar and then facilitate all of the fun on the day of the event. Schedule varies in this role. Our events are often held at night and on weekends. Position Summary/Job Description: Promotion/Special Events: Runs point on the planning and execution of select special events, promotions, and gaming tournaments. Lead in the drafting of official Rules and Regulations for legal approval on Promotion and Special Events. Oversee communication and event recaps to Key Result Areas on and off property. Must be proficient in using Microsoft Word, Excel, etc., and able to work with a variety of different promotional programs that are used on a daily basis (Promotional Kiosk Management Systems, Workfront, Proforma Expense Tracking (PET . Managing events and addressing potential problems that may arise. Planning for potential scenarios that could impact the integrity of the event. Maintaining a working knowledge of the complex needs of a wide variety of events. Must be able to perform daily promotional audits checks and follow all department audit procedures with operating a promotional bank. Must be able to meet strict deadlines. Must be able to communicate clearly through email and with departments that do and do not work on property.Social Media: Lead insights into content marketing strategies to produce, edit and distribute original content, feature stories and special content to grow audiences, awareness, and engagement metrics/conversion across multiple platforms. Is the primary point person in creating, curating and promoting content on social media networks. Maintain standards/guidelines on brand tone, voice, and curation content mix.Caesars Rewards: Generate training plans and execute training of the Caesars Rewards loyalty program and affected departments on Promotion and Event information. Issue new and replacement Caesars Rewards Cards to guests. May operate a promotional bank. Prohibited from accepting tips and gratuities. Redeems promotional vouchers. Prohibited from adding points to players accounts. Is able to make decisions quickly that benefit our customers and our business. Must be able to communicate clearly through email and with departments that do and do not work on property. Position requires performing other duties and special assignments not specifically stated. Knowledge, Skills & Education Preferred: Bachelor's degree in related field and/or equivalent work experience in planning and executing entertainment and/or promotions events preferred. Must possess excellent customer service and communication skills. Must be able to get along well with co-workers and work as a team. Must present a well-groomed appearance. Ability to work flexible hours in fast-paced environment. Working Knowledge of Adobe Creative Suite (Photoshop, Illustrator and InDesign) helpful. WORK ENVIRONMENT REQUIREMENTS: Must be able to work independently along with a team mentality. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more. Must be able to stand for prolonged periods of time or entire shift. Must be able to work at a fast pace and in stressful situations. Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust. Must be able to read, write, speak and understand English. Must be able to maneuver around office areas, effectively work in high traffic areas and respond to visual and aural cues. Mathematical abilities including addition and subtraction/accurate record keeping strongly required. Must have the dexterity to grip and work necessary items (chips, 10 key adding machine, money bags, computers, money, etc.). DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). Licensing and Certification Required:Employees may be required to obtain a Missouri Gaming Commission license. The initial license is paid for by the employee through payroll deduction. All subsequent renewals for the license are paid by Harrah's North Kansas City. Revised 7/14/2021
Build the future, spark innovation and align your career with purpose. McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet. Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We're making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through: renewables and energy services engineering and design construction and facility services To get where we're going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you? The Opportunity with McKinstry We are currently seeking a Construction Project Engineer with a focus on Quality Control to join our team to support the Construction implementation for energy projects in Denver, CO. This role will assist with the management of projects, including documentation, procurement, and coordination with clients, subcontractors, vendors and internal parties Additionally, some responsibilities you will have include: Obtaining detailed knowledge of the contract, drawings, and specifications for project(s). Coordinating the McKinstry scope of work with the project drawings and specifications. Executing the QC program as the QC Specialist which includes but not limited to coordinating QC meetings, QC inspections, gathering/reviewing and filing the necessary documents and assisting in driving the QC efforts. Updating and managing all project files. Includes maintaining employee, vendor, and miscellaneous files. Communicating with Architect, Engineer, and Owner, to assist the Project Manager with daily duties or act as Project Manager. Assisting in preparation of Job Start and Project Closeout project binders and meeting materials. As necessary coordinating field activities of self-performed and subcontracted work. Responding to questions raised by Superintendents, review contracts, drawings, specifications, and other resources to answer questions in a timely manner. Communicating with Subcontractors, Architect, Engineers, and Owner, to assist the project management team with daily duties. Creating and responding to Requests for Information (RFI) and submittals. Ensuring safety compliance of subcontractors and all on-site personnel. What You Need to Succeed at McKinstry Knowledge of construction concepts required. Ability to read and interpret construction plans, specs, contracts, proposals, estimates, and other regularly encountered items required. BA/BS degree in Construction Management, Mechanical Engineering, Electrical Engineering, Architecture, Facilities Management or comparable degree-or equivalent work experience required. Intermediate knowledge of Microsoft Word, Excel, Outlook and Project required; working knowledge of SharePoint preferred. Customer service and or office administration experience preferred. Strong attention to detail, problem-solving skills and ability to meet deadlines. Self-motivated and proactive. PeopleFirst Benefits When it comes to the basics, we have you covered: Competitive pay 401(k) with employer match and profit-sharing plan Paid time off and holidays Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums People come first at McKinstry, and we go beyond the basic benefits with: Family formation benefits, including adoption and IVF assistance Up to 16 weeks paid parental leave Transgender inclusive benefits Commuter benefits Pet insurance "Building Good" paid community service time Learning and advancement opportunities via McKinstry University McKinstry Moves onsite gyms or reimbursement for remote workers See benefit plan documents for complete details. If you're driven by our vision to build a thriving planet together, McKinstry is the place to build your career. The pay range for this position is $28.32 - $41.65 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This is a non-exempt role and will be paid hourly. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Base pay information is based on market location. The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. McKinstry is a drug-free workplace. Employment is contingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks. Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role.
04/14/2024
Full time
Build the future, spark innovation and align your career with purpose. McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet. Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We're making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through: renewables and energy services engineering and design construction and facility services To get where we're going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you? The Opportunity with McKinstry We are currently seeking a Construction Project Engineer with a focus on Quality Control to join our team to support the Construction implementation for energy projects in Denver, CO. This role will assist with the management of projects, including documentation, procurement, and coordination with clients, subcontractors, vendors and internal parties Additionally, some responsibilities you will have include: Obtaining detailed knowledge of the contract, drawings, and specifications for project(s). Coordinating the McKinstry scope of work with the project drawings and specifications. Executing the QC program as the QC Specialist which includes but not limited to coordinating QC meetings, QC inspections, gathering/reviewing and filing the necessary documents and assisting in driving the QC efforts. Updating and managing all project files. Includes maintaining employee, vendor, and miscellaneous files. Communicating with Architect, Engineer, and Owner, to assist the Project Manager with daily duties or act as Project Manager. Assisting in preparation of Job Start and Project Closeout project binders and meeting materials. As necessary coordinating field activities of self-performed and subcontracted work. Responding to questions raised by Superintendents, review contracts, drawings, specifications, and other resources to answer questions in a timely manner. Communicating with Subcontractors, Architect, Engineers, and Owner, to assist the project management team with daily duties. Creating and responding to Requests for Information (RFI) and submittals. Ensuring safety compliance of subcontractors and all on-site personnel. What You Need to Succeed at McKinstry Knowledge of construction concepts required. Ability to read and interpret construction plans, specs, contracts, proposals, estimates, and other regularly encountered items required. BA/BS degree in Construction Management, Mechanical Engineering, Electrical Engineering, Architecture, Facilities Management or comparable degree-or equivalent work experience required. Intermediate knowledge of Microsoft Word, Excel, Outlook and Project required; working knowledge of SharePoint preferred. Customer service and or office administration experience preferred. Strong attention to detail, problem-solving skills and ability to meet deadlines. Self-motivated and proactive. PeopleFirst Benefits When it comes to the basics, we have you covered: Competitive pay 401(k) with employer match and profit-sharing plan Paid time off and holidays Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums People come first at McKinstry, and we go beyond the basic benefits with: Family formation benefits, including adoption and IVF assistance Up to 16 weeks paid parental leave Transgender inclusive benefits Commuter benefits Pet insurance "Building Good" paid community service time Learning and advancement opportunities via McKinstry University McKinstry Moves onsite gyms or reimbursement for remote workers See benefit plan documents for complete details. If you're driven by our vision to build a thriving planet together, McKinstry is the place to build your career. The pay range for this position is $28.32 - $41.65 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This is a non-exempt role and will be paid hourly. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Base pay information is based on market location. The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. McKinstry is a drug-free workplace. Employment is contingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks. Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role.
Build the future, spark innovation and align your career with purpose. McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet. Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We're making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through: renewables and energy services engineering and design construction and facility services To get where we're going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you? The Opportunity with McKinstry We are currently seeking a Construction Project Engineer with a focus on Quality Control to join our team to support the Construction implementation for energy projects in Denver, CO. This role will assist with the management of projects, including documentation, procurement, and coordination with clients, subcontractors, vendors and internal parties Additionally, some responsibilities you will have include: Obtaining detailed knowledge of the contract, drawings, and specifications for project(s). Coordinating the McKinstry scope of work with the project drawings and specifications. Executing the QC program as the QC Specialist which includes but not limited to coordinating QC meetings, QC inspections, gathering/reviewing and filing the necessary documents and assisting in driving the QC efforts. Updating and managing all project files. Includes maintaining employee, vendor, and miscellaneous files. Communicating with Architect, Engineer, and Owner, to assist the Project Manager with daily duties or act as Project Manager. Assisting in preparation of Job Start and Project Closeout project binders and meeting materials. As necessary coordinating field activities of self-performed and subcontracted work. Responding to questions raised by Superintendents, review contracts, drawings, specifications, and other resources to answer questions in a timely manner. Communicating with Subcontractors, Architect, Engineers, and Owner, to assist the project management team with daily duties. Creating and responding to Requests for Information (RFI) and submittals. Ensuring safety compliance of subcontractors and all on-site personnel. What You Need to Succeed at McKinstry Knowledge of construction concepts required. Ability to read and interpret construction plans, specs, contracts, proposals, estimates, and other regularly encountered items required. BA/BS degree in Construction Management, Mechanical Engineering, Electrical Engineering, Architecture, Facilities Management or comparable degree-or equivalent work experience required. Intermediate knowledge of Microsoft Word, Excel, Outlook and Project required; working knowledge of SharePoint preferred. Customer service and or office administration experience preferred. Strong attention to detail, problem-solving skills and ability to meet deadlines. Self-motivated and proactive. PeopleFirst Benefits When it comes to the basics, we have you covered: Competitive pay 401(k) with employer match and profit-sharing plan Paid time off and holidays Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums People come first at McKinstry, and we go beyond the basic benefits with: Family formation benefits, including adoption and IVF assistance Up to 16 weeks paid parental leave Transgender inclusive benefits Commuter benefits Pet insurance "Building Good" paid community service time Learning and advancement opportunities via McKinstry University McKinstry Moves onsite gyms or reimbursement for remote workers See benefit plan documents for complete details. If you're driven by our vision to build a thriving planet together, McKinstry is the place to build your career. The pay range for this position is $28.32 - $41.65 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This is a non-exempt role and will be paid hourly. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Base pay information is based on market location. The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. McKinstry is a drug-free workplace. Employment is contingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks. Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role.
04/14/2024
Full time
Build the future, spark innovation and align your career with purpose. McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet. Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We're making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through: renewables and energy services engineering and design construction and facility services To get where we're going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you? The Opportunity with McKinstry We are currently seeking a Construction Project Engineer with a focus on Quality Control to join our team to support the Construction implementation for energy projects in Denver, CO. This role will assist with the management of projects, including documentation, procurement, and coordination with clients, subcontractors, vendors and internal parties Additionally, some responsibilities you will have include: Obtaining detailed knowledge of the contract, drawings, and specifications for project(s). Coordinating the McKinstry scope of work with the project drawings and specifications. Executing the QC program as the QC Specialist which includes but not limited to coordinating QC meetings, QC inspections, gathering/reviewing and filing the necessary documents and assisting in driving the QC efforts. Updating and managing all project files. Includes maintaining employee, vendor, and miscellaneous files. Communicating with Architect, Engineer, and Owner, to assist the Project Manager with daily duties or act as Project Manager. Assisting in preparation of Job Start and Project Closeout project binders and meeting materials. As necessary coordinating field activities of self-performed and subcontracted work. Responding to questions raised by Superintendents, review contracts, drawings, specifications, and other resources to answer questions in a timely manner. Communicating with Subcontractors, Architect, Engineers, and Owner, to assist the project management team with daily duties. Creating and responding to Requests for Information (RFI) and submittals. Ensuring safety compliance of subcontractors and all on-site personnel. What You Need to Succeed at McKinstry Knowledge of construction concepts required. Ability to read and interpret construction plans, specs, contracts, proposals, estimates, and other regularly encountered items required. BA/BS degree in Construction Management, Mechanical Engineering, Electrical Engineering, Architecture, Facilities Management or comparable degree-or equivalent work experience required. Intermediate knowledge of Microsoft Word, Excel, Outlook and Project required; working knowledge of SharePoint preferred. Customer service and or office administration experience preferred. Strong attention to detail, problem-solving skills and ability to meet deadlines. Self-motivated and proactive. PeopleFirst Benefits When it comes to the basics, we have you covered: Competitive pay 401(k) with employer match and profit-sharing plan Paid time off and holidays Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums People come first at McKinstry, and we go beyond the basic benefits with: Family formation benefits, including adoption and IVF assistance Up to 16 weeks paid parental leave Transgender inclusive benefits Commuter benefits Pet insurance "Building Good" paid community service time Learning and advancement opportunities via McKinstry University McKinstry Moves onsite gyms or reimbursement for remote workers See benefit plan documents for complete details. If you're driven by our vision to build a thriving planet together, McKinstry is the place to build your career. The pay range for this position is $28.32 - $41.65 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This is a non-exempt role and will be paid hourly. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Base pay information is based on market location. The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. McKinstry is a drug-free workplace. Employment is contingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks. Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role.
WELCOME TO THE EMPIRE We are looking for a talented Social Media Marketing Specialist who has a passion for iGaming, sports, and social media, has knowledge of the online gaming and sports betting landscapes, is full of ideas, and can thrive in a start-up environment where they will need to help ideate and execute a cohesive content strategy with production, editing, and scheduling of content for both the iGaming and sports betting verticals.BE HOLD This position will report to the Senior Director of Content & Social Media for sports. This role is for someone who can get things done. The main focus will be to contribute to populating our social feeds on a daily basis, help to manage our editorial calendar and engage with our audience.ESSENTIAL JOB FUNCTIONS: Create and publish daily content and maintains editorial calendar across iCasino and sports social media platforms including updates, news, and brand narratives. With specific state strategies in mind, be able to create content and collaborate with the hospitality social media team that has regional impact. Constantly ideate and pitch new ways to engage and share relevant content across social. Help manage the editorial calendar for digital platforms. Monitor online gaming, sports and sports culture for trends that the social media team can engage with. Build a deep understanding of brand development and positioning to inform content strategy. Create and edit social media graphics/templates. Collaborate with content team to help serve both internal and external stakeholders. Collaborates with other departments and other key players to produce and execute content. Complies with process and governance with the usage of enterprise social media publishing and analytics tools. Audit and maintain standards/guidelines on brand tone, voice, and curation content mix. Delivers work on or before deadline. Covers events and activations as needed. Must have a positive attitude and the flexibility to work with several departments and personalities at all levels of the organization.QUALIFICATIONS: Bachelor's degree in related field and/or equivalent work experience required. Minimum of 1-3 years of experience working in social media, preferably in sports, with an understanding of what content works best on each platform. Extensive passion and knowledge of online gaming, sports, and social media. An 'always-on' mentality as the sports world is constant, with availability to work nights and weekends. Candidate should be self-motivated; detail orientated and prioritize multiple tasks. Excellent written skills with the ability to adapt and represent a variety of brand voices. Other desired skills include time management skills, critical thinking, problem-solving, and presentation skills. Adobe Photoshop and Adobe Premiere experience is a plus.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino, from property to property. Must be able to perform physical job duties of line employees in emergency situations. Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak, and understand English. Must be able to respond to visual and oral cues.
04/14/2024
Full time
WELCOME TO THE EMPIRE We are looking for a talented Social Media Marketing Specialist who has a passion for iGaming, sports, and social media, has knowledge of the online gaming and sports betting landscapes, is full of ideas, and can thrive in a start-up environment where they will need to help ideate and execute a cohesive content strategy with production, editing, and scheduling of content for both the iGaming and sports betting verticals.BE HOLD This position will report to the Senior Director of Content & Social Media for sports. This role is for someone who can get things done. The main focus will be to contribute to populating our social feeds on a daily basis, help to manage our editorial calendar and engage with our audience.ESSENTIAL JOB FUNCTIONS: Create and publish daily content and maintains editorial calendar across iCasino and sports social media platforms including updates, news, and brand narratives. With specific state strategies in mind, be able to create content and collaborate with the hospitality social media team that has regional impact. Constantly ideate and pitch new ways to engage and share relevant content across social. Help manage the editorial calendar for digital platforms. Monitor online gaming, sports and sports culture for trends that the social media team can engage with. Build a deep understanding of brand development and positioning to inform content strategy. Create and edit social media graphics/templates. Collaborate with content team to help serve both internal and external stakeholders. Collaborates with other departments and other key players to produce and execute content. Complies with process and governance with the usage of enterprise social media publishing and analytics tools. Audit and maintain standards/guidelines on brand tone, voice, and curation content mix. Delivers work on or before deadline. Covers events and activations as needed. Must have a positive attitude and the flexibility to work with several departments and personalities at all levels of the organization.QUALIFICATIONS: Bachelor's degree in related field and/or equivalent work experience required. Minimum of 1-3 years of experience working in social media, preferably in sports, with an understanding of what content works best on each platform. Extensive passion and knowledge of online gaming, sports, and social media. An 'always-on' mentality as the sports world is constant, with availability to work nights and weekends. Candidate should be self-motivated; detail orientated and prioritize multiple tasks. Excellent written skills with the ability to adapt and represent a variety of brand voices. Other desired skills include time management skills, critical thinking, problem-solving, and presentation skills. Adobe Photoshop and Adobe Premiere experience is a plus.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino, from property to property. Must be able to perform physical job duties of line employees in emergency situations. Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak, and understand English. Must be able to respond to visual and oral cues.
Acuity Professional Placement Solutions
Sarasota, Florida
Location: Sarasota Type: Direct Hire Job Graphic Design / Digital Marketing Associate We are seeking a qualified Graphic designer / Digital marketing associate which involves proficiency with graphic design, social media management, email marketing & prioritizing needs. Opportunity to grow skills into areas of website development, SEM, and social media advertising. Will use graphic design skills to assist with web design, social media, and marketing materials. Proficiency with social media platforms including Facebook, Twitter, Linked In, YouTube, and ideally, the platforms to manage them such as Hootsuite. The position also requires experience with email marketing using platforms like getting Response and Mailchimp. We offer the following compensation: $30,000+ a year + bonus (Based on experience) 401(k) Health insurance Dental insurance Disability insurance Life insurance Paid time off Ability to Work Remotely Job Type: Full-time Responsibilities: Email Marketing Work directly with creative team to design and implement a strategy for launching a professional advertising campaign. Provide assistance in creative development and play an essential role in setting the foundation for our customers success. Create storyboards and interactive prototypes to share with clients, leveraging graphics skills and familiarity with graphics packages such as Illustrator, Photoshop, and Sketch. Engage with sales reps, developers, and the rest of the customer success team to ensure that we consistently exceed expectations. Proactively identify and troubleshoot issues, coordinating with the necessary resources to ensure timely resolution. Experiment with new tactics and strategies to improve the teams process and outcomes, helping us and iterate and adapt as we grow. About Us: Klosable has unleashed a new standard for the digital marketplace, an experienced company thats hyper-focused on bringing change to the manner in which businesses attract customers and subsequently serve those same committed clients. Klosable does not conform to a one-size-fits-all approach! We are looking for a motivated self-starter with an innate ability to achieve outcomes and exceed expectations! Qualifications: Bachelor's Degree (preferred) Graphic Design/Photoshop: 3 years (Preferred) Email marketing: 1 year (Preferred) Social posting: 1 year (preferred) Creative approach to the marketing strategies of the company Good eye for detail, analysis, interpretation, and prediction of market trends MS Word, MS Excel, MS Access, MS Publisher, MS PowerPoint, MS Outlook, Internet Software, Adobe Creative Suite If you are interested, please apply at ! Email Marketing Web Developer PPC Specialist Email Marketing Web Developer PPC Specialist Email Marketing Web Developer PPC Specialist Email Marketing Web Developer PPC Specialist Email Marketing Web Developer PPC Specialist Email Marketing Web Developer PPC Specialist Email Marketing Web Developer PPC Specialist Email Marketing Web Developer PPC Specialist Apply Now More Info The post Digital Marketing Associate appeared first on Acuity Healthcare .
04/14/2024
Full time
Location: Sarasota Type: Direct Hire Job Graphic Design / Digital Marketing Associate We are seeking a qualified Graphic designer / Digital marketing associate which involves proficiency with graphic design, social media management, email marketing & prioritizing needs. Opportunity to grow skills into areas of website development, SEM, and social media advertising. Will use graphic design skills to assist with web design, social media, and marketing materials. Proficiency with social media platforms including Facebook, Twitter, Linked In, YouTube, and ideally, the platforms to manage them such as Hootsuite. The position also requires experience with email marketing using platforms like getting Response and Mailchimp. We offer the following compensation: $30,000+ a year + bonus (Based on experience) 401(k) Health insurance Dental insurance Disability insurance Life insurance Paid time off Ability to Work Remotely Job Type: Full-time Responsibilities: Email Marketing Work directly with creative team to design and implement a strategy for launching a professional advertising campaign. Provide assistance in creative development and play an essential role in setting the foundation for our customers success. Create storyboards and interactive prototypes to share with clients, leveraging graphics skills and familiarity with graphics packages such as Illustrator, Photoshop, and Sketch. Engage with sales reps, developers, and the rest of the customer success team to ensure that we consistently exceed expectations. Proactively identify and troubleshoot issues, coordinating with the necessary resources to ensure timely resolution. Experiment with new tactics and strategies to improve the teams process and outcomes, helping us and iterate and adapt as we grow. About Us: Klosable has unleashed a new standard for the digital marketplace, an experienced company thats hyper-focused on bringing change to the manner in which businesses attract customers and subsequently serve those same committed clients. Klosable does not conform to a one-size-fits-all approach! We are looking for a motivated self-starter with an innate ability to achieve outcomes and exceed expectations! Qualifications: Bachelor's Degree (preferred) Graphic Design/Photoshop: 3 years (Preferred) Email marketing: 1 year (Preferred) Social posting: 1 year (preferred) Creative approach to the marketing strategies of the company Good eye for detail, analysis, interpretation, and prediction of market trends MS Word, MS Excel, MS Access, MS Publisher, MS PowerPoint, MS Outlook, Internet Software, Adobe Creative Suite If you are interested, please apply at ! Email Marketing Web Developer PPC Specialist Email Marketing Web Developer PPC Specialist Email Marketing Web Developer PPC Specialist Email Marketing Web Developer PPC Specialist Email Marketing Web Developer PPC Specialist Email Marketing Web Developer PPC Specialist Email Marketing Web Developer PPC Specialist Email Marketing Web Developer PPC Specialist Apply Now More Info The post Digital Marketing Associate appeared first on Acuity Healthcare .
Department of Veterans Affairs
Stockton, California
Summary VA Northern California Health Care System (VANCHCS) is a Level 1b facility with an integrated health care delivery system. The health system is comprised of a medical center in Sacramento, a rehabilitation and extended care facility in Martinez, and ten outpatient clinics. These outpatient clinics are McClellan, Mather, Yuba City, Fairfield, Chico, Redding, Yreka, Stockton, Modesto, and Sonora. Learn more about this agency Help Overview Job canceled Open & closing dates 12/04/2023 to 01/18/2024 Salary $70,674 - $91,873 per year Pay scale & grade GS 9 Help Location 1 vacancy in the following location: Stockton, CA 1 vacancy Remote job No Telework eligible Yes-May be ad-hoc available Travel Required Not required Relocation expenses reimbursed No Appointment type Permanent - Work schedule Full-time - Service Competitive Promotion potential None Job family (Series) 0301 Miscellaneous Administration And Program Supervisory status No Security clearance Other Drug test No Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determination process Suitability/Fitness Announcement number CBSW 24-SRH Control number Help This job is open to Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a "surplus" or "displaced" employee. Federal employees - Competitive service Current or former competitive service federal employees. Federal employees - Excepted service Current excepted service federal employees. Clarification from the agency Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). Videos Help Duties Major duties, include but are not limited to the following: Responsible for coordination and support of Telehealth and Mental Health clinical operations, both synchronous and asynchronous, to include clinic set-up, telehealth coordination, and provider training. The TCC supports the Facility Telehealth Coordinator (FTC) with initiatives, management, and training related to clinical Telehealth and Mental Health Service operations. Serves as the point of contact for both outpatient and inpatient referrals requiring Telehealth services and is responsible for new Telehealth clinic set-up. Develops programs and processes to ensure telehealth modalities are timely, efficient, and appropriate to the needs of the patient. Manages, confirms, and coordinates telehealth services for inpatients and outpatients. Ensures that Telehealth clinics have necessary resources (e.g. tale-presenter, scheduling procedures, space). Serves as an administrative point of contact for clinical and scheduling aspects of Mental Health applications, encounters, and consults. Work Schedule: Full Time, Monday-Friday, 8:00 am -4:30 pm Telework: Ad-hoc Virtual: This is not a virtual position. Position Description/PD#: Program Specialist (Telehealth Clinical Coordinator)/PD02578-O Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Help Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/30/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Requires considerable knowledge of medical terminology due to the technical nature of the language utilized with understanding of processes for admissions, discharges, transfers, and continuing care. Extensive knowledge and ability to apply computer high-level computer skills which involve utilization of various programs to include but not limited to various VA websites, data bases, and Microsoft Office programs. (This experience must be well documented in your resume.). OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Master's degree or 2 full years of progressively higher level graduate education leading to such a degree in a major field of study related to the work of the position which provided the knowledge, skills, and abilities necessary to perform the duties of this position. (NOTE: TRANSCRIPTS MUST BE SUBMITTED WITH THE APPLICATION MATERIALS. CONFERRAL OF DEGREE(S) EARNED SHOULD BE PRESENT ON TRANSCRIPT(S). UNOFFICIAL TRANSCRIPT(S) IS OK.). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond bachelors degree. Note: To combine education and experience, first determine how much of the qualifying experience and education you have, as a percentage of what is required for each. Add the percentages together, and if the total is 100% or more, then the combined education and experience is qualifying for the position. EXAMPLE: To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of education beyond the first 18 semester hours (i.e. beyond the first year) by 18. Add the two percentages together. The total percentage must equal at least 100% to qualify. (NOTE: TRANSCRIPT(S) MUST BE SUBMITTED WITH APPLICATION MATERIAL. CONFERRAL OF DEGREE(S) EARNED SHOULD BE PRESENT ON TRANSCRIPT(S). UNOFFICIAL TRANSCRIPTS OK). You will be rated on the following Competencies for this position: Analytical Thinking Communication Project Management Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work may involve some degree of physical effort in testing, installing, and operating equipment. The incumbent may be subjected to stressful situations, as video teleconferencing and telemedicine systems can require immediate responses to unpredictable problems. Work hours may vary at times to accommodate clinical staff on irregular shifts. Work is primarily sedentary. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional information Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities , and/or Disabled veterans with a compensable service-connected disability of 30% or more . click apply for full job details
04/14/2024
Full time
Summary VA Northern California Health Care System (VANCHCS) is a Level 1b facility with an integrated health care delivery system. The health system is comprised of a medical center in Sacramento, a rehabilitation and extended care facility in Martinez, and ten outpatient clinics. These outpatient clinics are McClellan, Mather, Yuba City, Fairfield, Chico, Redding, Yreka, Stockton, Modesto, and Sonora. Learn more about this agency Help Overview Job canceled Open & closing dates 12/04/2023 to 01/18/2024 Salary $70,674 - $91,873 per year Pay scale & grade GS 9 Help Location 1 vacancy in the following location: Stockton, CA 1 vacancy Remote job No Telework eligible Yes-May be ad-hoc available Travel Required Not required Relocation expenses reimbursed No Appointment type Permanent - Work schedule Full-time - Service Competitive Promotion potential None Job family (Series) 0301 Miscellaneous Administration And Program Supervisory status No Security clearance Other Drug test No Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determination process Suitability/Fitness Announcement number CBSW 24-SRH Control number Help This job is open to Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a "surplus" or "displaced" employee. Federal employees - Competitive service Current or former competitive service federal employees. Federal employees - Excepted service Current excepted service federal employees. Clarification from the agency Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). Videos Help Duties Major duties, include but are not limited to the following: Responsible for coordination and support of Telehealth and Mental Health clinical operations, both synchronous and asynchronous, to include clinic set-up, telehealth coordination, and provider training. The TCC supports the Facility Telehealth Coordinator (FTC) with initiatives, management, and training related to clinical Telehealth and Mental Health Service operations. Serves as the point of contact for both outpatient and inpatient referrals requiring Telehealth services and is responsible for new Telehealth clinic set-up. Develops programs and processes to ensure telehealth modalities are timely, efficient, and appropriate to the needs of the patient. Manages, confirms, and coordinates telehealth services for inpatients and outpatients. Ensures that Telehealth clinics have necessary resources (e.g. tale-presenter, scheduling procedures, space). Serves as an administrative point of contact for clinical and scheduling aspects of Mental Health applications, encounters, and consults. Work Schedule: Full Time, Monday-Friday, 8:00 am -4:30 pm Telework: Ad-hoc Virtual: This is not a virtual position. Position Description/PD#: Program Specialist (Telehealth Clinical Coordinator)/PD02578-O Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Help Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/30/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Requires considerable knowledge of medical terminology due to the technical nature of the language utilized with understanding of processes for admissions, discharges, transfers, and continuing care. Extensive knowledge and ability to apply computer high-level computer skills which involve utilization of various programs to include but not limited to various VA websites, data bases, and Microsoft Office programs. (This experience must be well documented in your resume.). OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Master's degree or 2 full years of progressively higher level graduate education leading to such a degree in a major field of study related to the work of the position which provided the knowledge, skills, and abilities necessary to perform the duties of this position. (NOTE: TRANSCRIPTS MUST BE SUBMITTED WITH THE APPLICATION MATERIALS. CONFERRAL OF DEGREE(S) EARNED SHOULD BE PRESENT ON TRANSCRIPT(S). UNOFFICIAL TRANSCRIPT(S) IS OK.). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond bachelors degree. Note: To combine education and experience, first determine how much of the qualifying experience and education you have, as a percentage of what is required for each. Add the percentages together, and if the total is 100% or more, then the combined education and experience is qualifying for the position. EXAMPLE: To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of education beyond the first 18 semester hours (i.e. beyond the first year) by 18. Add the two percentages together. The total percentage must equal at least 100% to qualify. (NOTE: TRANSCRIPT(S) MUST BE SUBMITTED WITH APPLICATION MATERIAL. CONFERRAL OF DEGREE(S) EARNED SHOULD BE PRESENT ON TRANSCRIPT(S). UNOFFICIAL TRANSCRIPTS OK). You will be rated on the following Competencies for this position: Analytical Thinking Communication Project Management Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work may involve some degree of physical effort in testing, installing, and operating equipment. The incumbent may be subjected to stressful situations, as video teleconferencing and telemedicine systems can require immediate responses to unpredictable problems. Work hours may vary at times to accommodate clinical staff on irregular shifts. Work is primarily sedentary. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional information Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities , and/or Disabled veterans with a compensable service-connected disability of 30% or more . click apply for full job details
Abbtech Professional Resources
Saint Louis, Missouri
This program requires US Citizenship. We are looking for a rock star Corporate Communications Specialist with strong editorial skills and ability to collaborate/coordinate to get project goals and actions to completion. This position is in support of a new agency office building development project and will be drafting both internal and external communications. Duties Develop a comprehensive site visit plan to be incorporated during the construction phase. Upon approval, and within appropriate timelines, this individual would coordinate and run all site visits. Provide written materials for all communication products including websites, presentations, pamphlets, and information guides. This includes coordination with subject matter experts to obtain accurate details for each product. Serve as liaison with agency working group members to update the content of agency websites, policies and procedures in preparation for deployment. Coordinate details of events such as town halls, Jabber sessions, and all workforce engagement requirements. Manage logistics requirements in coordination with local businesses and academic institutions. Coordinate shipment and the set-up of exhibits as required. Coordinate all documentation and submission deadlines for events and meetings. Schedule speakers, vendors, and participants and appropriate instructions as needed. Coordinate and assist in the monitoring of event timelines and ensure deadlines are met. Edit and design promotional materials through the Office of Corporate Communications. Create Government-approved invitee list, send out invitations, and manage RSVP list. Coordinate event logistics, including registration and attendee tracking, presentation and materials support and pre- and post-event evaluations. Keep inventory of backdrops, projectors, computers, and other display materials. Coordinate all visit with the construction site manager to ensure safety and to avoid construction disruptions. Manage logistics including transportation, instructions, and other relevant notifications for each visit. Skills and Experience: Required Bachelor's degree in communications, public relations, or similar 7+ years of experience within a Corporate Communications and event management environment. Demonstrated experience developing written event plans including timelines and logistic requirements. Must have 5 years demonstrated experience using the Web to conduct research, event administration, and procurement and high proficiency with Microsoft Office suite. Demonstrated experience with Web communications, publishing, usability, and/or social media. Security Requirement: Active TS/SCI Clearance, willingness to complete polygraph ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans
04/14/2024
Full time
This program requires US Citizenship. We are looking for a rock star Corporate Communications Specialist with strong editorial skills and ability to collaborate/coordinate to get project goals and actions to completion. This position is in support of a new agency office building development project and will be drafting both internal and external communications. Duties Develop a comprehensive site visit plan to be incorporated during the construction phase. Upon approval, and within appropriate timelines, this individual would coordinate and run all site visits. Provide written materials for all communication products including websites, presentations, pamphlets, and information guides. This includes coordination with subject matter experts to obtain accurate details for each product. Serve as liaison with agency working group members to update the content of agency websites, policies and procedures in preparation for deployment. Coordinate details of events such as town halls, Jabber sessions, and all workforce engagement requirements. Manage logistics requirements in coordination with local businesses and academic institutions. Coordinate shipment and the set-up of exhibits as required. Coordinate all documentation and submission deadlines for events and meetings. Schedule speakers, vendors, and participants and appropriate instructions as needed. Coordinate and assist in the monitoring of event timelines and ensure deadlines are met. Edit and design promotional materials through the Office of Corporate Communications. Create Government-approved invitee list, send out invitations, and manage RSVP list. Coordinate event logistics, including registration and attendee tracking, presentation and materials support and pre- and post-event evaluations. Keep inventory of backdrops, projectors, computers, and other display materials. Coordinate all visit with the construction site manager to ensure safety and to avoid construction disruptions. Manage logistics including transportation, instructions, and other relevant notifications for each visit. Skills and Experience: Required Bachelor's degree in communications, public relations, or similar 7+ years of experience within a Corporate Communications and event management environment. Demonstrated experience developing written event plans including timelines and logistic requirements. Must have 5 years demonstrated experience using the Web to conduct research, event administration, and procurement and high proficiency with Microsoft Office suite. Demonstrated experience with Web communications, publishing, usability, and/or social media. Security Requirement: Active TS/SCI Clearance, willingness to complete polygraph ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans