Connecticut Institute for Communities, Inc.
Danbury, Connecticut
Connecticut Institute for Communities, Inc. Description: CIFC Health is looking to fill the position of Front Desk Patient Registrar. Patient Registrars have direct patient interaction and must have excellent phone, communication and computer skills (late afternoon / early evenings & some Saturday morning hours required). Summary: This is the first person to greet patients at CIFC Health. This position is filled by employees who are comfortable interacting with the public, organized and able to assist patients in completing introductory information such as registration, insurance coverage and demographics. The Registration Specialist greets, instructs, directs and schedules patients and visitors. The Registration Specialist serves as a liaison between the patient and the medical support staff. The Registration Specialist answers calls, schedules appointments and maintains the schedule for the department. Unit: Administration Immediate Supervisor: Department Admin or designee Classification: Standard / Full Time (1.0 FTE) or Part-Time (Hourly) Status: Non-Exempt Directly Supervises: This position typically supervises no others. Essential Job Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or abilities required. Responsible for greeting patients in cheerful manner. Assist patients in a way to make their visit to the Center relaxing and productive. Responsible for answering the telephone in a cheerful and polite manner. Responsible screening the incoming calls, taking appropriate messages, and transferring calls when appropriate. Responsible for screening phone calls to determine the appropriate scheduling of an appointment and how much time is needed. Responsible for accurately scheduling follow-up appointments, diagnostic testing, and referrals to other providers. Collect all deductibles and co pays from patients according to payer guidelines and discount levels. Ensure all encounter forms are accounted for at the end of the day by reconciling the day's schedule with encounter forms collected. Count and balance the day's collections with encounter forms. Provide outstanding comprehensive service to patients in the Health Center or over the telephone when registering, scheduling, or assisting them with health insurance and/or billing questions. Responsible for working with the patient to ensure accurate and complete demographic and insurance information into the computer database and for the patient's medical record. Collect copies of required identification and financial documents along with all required signatures. COMPLIANCE: This position requires compliance with CIFC Health's written standards, including its Compliance Program and all organizational policies and procedures (Written Standards). Such compliance will be considered as part of the employee's regular performance evaluation. Failure to comply with CIFC Health's Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or CIFC Health's Written Standards, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with the CIFC Compliance Policy & Plan and the CIFC Employee Manual. COMMITMENT: At CIFC Health, we are committed to providing quality medical care and treatment that is coordinated and centered on the patient's specific needs. We are recognized as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of the Center are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients. Requirements: Requirements: Minimum High School Diploma or equivalent, AA preferred. Previous medical office experience preferred. Computer experience is required, experience with electronic medical records are preferred. Applicants with multiple language capabilities (English, Spanish, and/or Portuguese) are preferred. Health Requirements: Recent documentation free of communicable diseases (i.e. TB and COVID); and Recent fit for duty examination. Competitive compensation, plus comprehensive fringe benefits package including health care coverage and retirement program. CIFC is an Equal Opportunity Employer/Provider. PIa49e8901cca6-0867
04/17/2024
Full time
Connecticut Institute for Communities, Inc. Description: CIFC Health is looking to fill the position of Front Desk Patient Registrar. Patient Registrars have direct patient interaction and must have excellent phone, communication and computer skills (late afternoon / early evenings & some Saturday morning hours required). Summary: This is the first person to greet patients at CIFC Health. This position is filled by employees who are comfortable interacting with the public, organized and able to assist patients in completing introductory information such as registration, insurance coverage and demographics. The Registration Specialist greets, instructs, directs and schedules patients and visitors. The Registration Specialist serves as a liaison between the patient and the medical support staff. The Registration Specialist answers calls, schedules appointments and maintains the schedule for the department. Unit: Administration Immediate Supervisor: Department Admin or designee Classification: Standard / Full Time (1.0 FTE) or Part-Time (Hourly) Status: Non-Exempt Directly Supervises: This position typically supervises no others. Essential Job Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or abilities required. Responsible for greeting patients in cheerful manner. Assist patients in a way to make their visit to the Center relaxing and productive. Responsible for answering the telephone in a cheerful and polite manner. Responsible screening the incoming calls, taking appropriate messages, and transferring calls when appropriate. Responsible for screening phone calls to determine the appropriate scheduling of an appointment and how much time is needed. Responsible for accurately scheduling follow-up appointments, diagnostic testing, and referrals to other providers. Collect all deductibles and co pays from patients according to payer guidelines and discount levels. Ensure all encounter forms are accounted for at the end of the day by reconciling the day's schedule with encounter forms collected. Count and balance the day's collections with encounter forms. Provide outstanding comprehensive service to patients in the Health Center or over the telephone when registering, scheduling, or assisting them with health insurance and/or billing questions. Responsible for working with the patient to ensure accurate and complete demographic and insurance information into the computer database and for the patient's medical record. Collect copies of required identification and financial documents along with all required signatures. COMPLIANCE: This position requires compliance with CIFC Health's written standards, including its Compliance Program and all organizational policies and procedures (Written Standards). Such compliance will be considered as part of the employee's regular performance evaluation. Failure to comply with CIFC Health's Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or CIFC Health's Written Standards, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with the CIFC Compliance Policy & Plan and the CIFC Employee Manual. COMMITMENT: At CIFC Health, we are committed to providing quality medical care and treatment that is coordinated and centered on the patient's specific needs. We are recognized as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of the Center are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients. Requirements: Requirements: Minimum High School Diploma or equivalent, AA preferred. Previous medical office experience preferred. Computer experience is required, experience with electronic medical records are preferred. Applicants with multiple language capabilities (English, Spanish, and/or Portuguese) are preferred. Health Requirements: Recent documentation free of communicable diseases (i.e. TB and COVID); and Recent fit for duty examination. Competitive compensation, plus comprehensive fringe benefits package including health care coverage and retirement program. CIFC is an Equal Opportunity Employer/Provider. PIa49e8901cca6-0867
Bilingual Customer Service Representative with Remote Our "A" rated auto insurance client located in the Western Suburb is seeking Bilingual (English/Spanish) Customer Service Representatives to help their growing company. Position Summary: Answer incoming calls from callers to generate new loss reports on auto claims. Must project a professional company image through phone interaction. Full-Time, Temp-To-Hire (37.5 hrs/ week) Must train in-person for 2-3 weeks before moving to fully remote Pay Rate: $17/hr Schedule 1: Tuesday - Friday: 11:30AM - 8:00PM ; Saturday: 8AM - 4:30PM (off on Sunday and Monday) OR Schedule 2: Tuesday - Friday: 7:30AM - 4:00PM ; Saturday: 8AM - 4:30PM (off on Sunday and Monday) Job Responsibilities: Inbound/Outbound calling Answer phones and respond to customer requests Process automobile claims with established procedures and guidelines Transfer customer calls to appropriate staff Follow processes and procedures indicated by management Function comfortably in a fast-paced, inbound call center environment Use of multiple computer applications Other duties as assigned Job Qualifications: 1-2 years previous customer service experience, high school diploma or GED Strong computer skills Must have strong analytical, organizational and interpersonal skills Should have good comprehension, listening, written and verbal communication skills Ability to work in high-call volume call center environment Type 30 WPM Ability to service up to 150 calls per day Positive friendly demeanor Ability to handle diverse people and deliver excellent customer service Great communication skills and keyboard skills as well as the ability to work with others in close manner Impressive telephone etiquette. Must be Bilingual (English/Spanish) Must be willing to work flexible schedule If you are interested in this position, please send your resume to or give us a call at if you have additional questions.
04/17/2024
Full time
Bilingual Customer Service Representative with Remote Our "A" rated auto insurance client located in the Western Suburb is seeking Bilingual (English/Spanish) Customer Service Representatives to help their growing company. Position Summary: Answer incoming calls from callers to generate new loss reports on auto claims. Must project a professional company image through phone interaction. Full-Time, Temp-To-Hire (37.5 hrs/ week) Must train in-person for 2-3 weeks before moving to fully remote Pay Rate: $17/hr Schedule 1: Tuesday - Friday: 11:30AM - 8:00PM ; Saturday: 8AM - 4:30PM (off on Sunday and Monday) OR Schedule 2: Tuesday - Friday: 7:30AM - 4:00PM ; Saturday: 8AM - 4:30PM (off on Sunday and Monday) Job Responsibilities: Inbound/Outbound calling Answer phones and respond to customer requests Process automobile claims with established procedures and guidelines Transfer customer calls to appropriate staff Follow processes and procedures indicated by management Function comfortably in a fast-paced, inbound call center environment Use of multiple computer applications Other duties as assigned Job Qualifications: 1-2 years previous customer service experience, high school diploma or GED Strong computer skills Must have strong analytical, organizational and interpersonal skills Should have good comprehension, listening, written and verbal communication skills Ability to work in high-call volume call center environment Type 30 WPM Ability to service up to 150 calls per day Positive friendly demeanor Ability to handle diverse people and deliver excellent customer service Great communication skills and keyboard skills as well as the ability to work with others in close manner Impressive telephone etiquette. Must be Bilingual (English/Spanish) Must be willing to work flexible schedule If you are interested in this position, please send your resume to or give us a call at if you have additional questions.
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What Youll be Doing Do you have a passion for helping others and giving them peace of mind? Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, Youll - Answer incoming communications from customers - Conduct research to provide answers for customers to resolve their issues What You Bring to the Role - 12 months or more of call center experience - High school diploma or equivalent - Recognize, apply and explain your product or service knowledge - Great written and verbal communication skills in Spanish-English - Computer experience What You Can Expect - Supportive of your career and professional development - An inclusive culture and community minded organization where giving back is encouraged - A global team of curious lifelong learners guided by our company values - Base wage starting at $19.75 per hour - And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit . A Bit More About Your Role Were committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
04/15/2024
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What Youll be Doing Do you have a passion for helping others and giving them peace of mind? Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, Youll - Answer incoming communications from customers - Conduct research to provide answers for customers to resolve their issues What You Bring to the Role - 12 months or more of call center experience - High school diploma or equivalent - Recognize, apply and explain your product or service knowledge - Great written and verbal communication skills in Spanish-English - Computer experience What You Can Expect - Supportive of your career and professional development - An inclusive culture and community minded organization where giving back is encouraged - A global team of curious lifelong learners guided by our company values - Base wage starting at $19.75 per hour - And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit . A Bit More About Your Role Were committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative - Spanish-English working onsite in Austin, TX , you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! This position will require you to work at 2420 Ridgepoint Dr., Austin, TX 78754. What You'll be Doing Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Be the face and smile of the operations Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Great written and verbal communication skills in Spanish-English Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits Base wage of up to $17.92 per hour plus performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit for more information. A Bit More About Your Role We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
04/12/2024
Full time
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative - Spanish-English working onsite in Austin, TX , you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! This position will require you to work at 2420 Ridgepoint Dr., Austin, TX 78754. What You'll be Doing Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Be the face and smile of the operations Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Great written and verbal communication skills in Spanish-English Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits Base wage of up to $17.92 per hour plus performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit for more information. A Bit More About Your Role We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative - Spanish-English working onsite in Austin, TX , you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! This position will require you to work at 2420 Ridgepoint Dr., Austin, TX 78754. What You'll be Doing Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Be the face and smile of the operations Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Great written and verbal communication skills in Spanish-English Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits Base wage of up to $17.92 per hour plus performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit for more information. A Bit More About Your Role We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
04/12/2024
Full time
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative - Spanish-English working onsite in Austin, TX , you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! This position will require you to work at 2420 Ridgepoint Dr., Austin, TX 78754. What You'll be Doing Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Be the face and smile of the operations Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Great written and verbal communication skills in Spanish-English Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits Base wage of up to $17.92 per hour plus performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit for more information. A Bit More About Your Role We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative - Spanish-English working onsite in Austin, TX , you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! This position will require you to work at 2420 Ridgepoint Dr., Austin, TX 78754. What You'll be Doing Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Be the face and smile of the operations Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Great written and verbal communication skills in Spanish-English Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits Base wage of up to $17.92 per hour plus performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit for more information. A Bit More About Your Role We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
04/12/2024
Full time
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative - Spanish-English working onsite in Austin, TX , you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! This position will require you to work at 2420 Ridgepoint Dr., Austin, TX 78754. What You'll be Doing Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Be the face and smile of the operations Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Great written and verbal communication skills in Spanish-English Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits Base wage of up to $17.92 per hour plus performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit for more information. A Bit More About Your Role We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative - Spanish-English working onsite in Austin, TX , you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! This position will require you to work at 2420 Ridgepoint Dr., Austin, TX 78754. What You'll be Doing Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Be the face and smile of the operations Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Great written and verbal communication skills in Spanish-English Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits Base wage of up to $17.92 per hour plus performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit for more information. A Bit More About Your Role We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
04/11/2024
Full time
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative - Spanish-English working onsite in Austin, TX , you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! This position will require you to work at 2420 Ridgepoint Dr., Austin, TX 78754. What You'll be Doing Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Be the face and smile of the operations Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Great written and verbal communication skills in Spanish-English Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits Base wage of up to $17.92 per hour plus performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit for more information. A Bit More About Your Role We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
JOBTHIS POSITION IS OPEN TO CURRENT RESIDENTS OF COLORADO ONLYTHIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL 5PM ON FRIDAY, MARCH 4, 2022This position will have remote and hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need.The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace and Colorado communities with a variety of consumer protection and safety programs.This is a values-driven organization, committed to accountability, agility, collaboration, and respect.We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.In addition to rewarding and meaningful work, we offer excellentbenefits:Strong, secure, yet flexible retirement benefits including aPERADefined Benefit Plan or PERA Defined Contribution Planplus 401(k) and 457 plansMedical and dental health plansEmployer supplementedHealth Savings AccountPaid life insuranceShort- and long-term disability coverage10 paid holidays per year plus vacation and sick leaveBenefitHubstate employee discount programMotivateMe employee wellness programExcellent work-life programs, such as flexible schedules, training and moreAccess to participate in employer-supported employee affinity spacesRTD Eco-Pass Commuter ProgramOur agency website:Colorado Department of Labor and EmploymentEXAMPLE OF DUTIESThe Division of Labor Standards and Statisticsinvestigates and rules on possible labor violations touphold the rights and responsibilities of workers and employers, and provides information and analysis that enables effective decision-making by employers and employees.This position is in training to investigate and issue legal decisions on Colorado wage and hour laws and regulations, including minimum wage, overtime pay, rest and meal breaks, deductions, and paid sick leave,and handle both legal and non-legal inquiries received by the Division.This position is in training to do the following: (Once training is completed, the position is evaluated for a promotion to a Compliance Investigator I.)Carry a high volume, time sensitive claim load of at least 40 assigned claims;Accountable for all aspects of the claim investigation for their assigned claims;Follow all claim investigation standards, policies, and procedures, including meeting claim production requirements and deadlines;Provide education on Colorado wage and hour laws to claimants and their representatives, employer and business organizations, and other private and public / governmental entities;Answer calls on the Division's call center during assigned shifts;Provide outreach and presentations to the community on an as needed basis.MINIMUM QUALIFICATIONSMINIMUM QUALIFICATIONS:Substitutions:Compliance investigation or similar experience with legal analysis, labor law, or or investigation in a field appropriate to the position may be substituted for the degree requirement only on a year-for-year basis. Therefore, you would need at least 4 years of experience to substitute for the degree.This position also requires fluency (speak, read, write) in English and Spanish.Education and Experience:Bachelor's degree from an accredited institution in a field of study related to the work assignment.Preferred Qualifications:Legal work experience.Legal writing skills.Interpretation or application of federal or state statutes and regulations.Case management experience.Performing duties similar to those assigned to the position as a classified State of Colorado employee.Conditions of Employment:You must pass a thorough background check prior to employment.Must be a Colorado resident at time of application.The person chosen for this position must be fluent in both English and Spanish. This means the ability to speak, read and write in both languages.APPEAL RIGHTS:If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed ) within ten (10) calendar days from your receipt of notice or acknowledgement of the departments action.For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at ; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.SUPPLEMENTAL INFORMATIONFor questions regarding this recruitment, please contact: NOTE: CDLE WILL NOT INCLUDE ATTACHMENTS WHEN DETERMINING QUALIFICATIONS FOR THE JOB. ATTACHMENTS WILL NOT BE INCLUDED IN THE NUMERICAL GRADING PROCESS/STRUCTURED APPLICATION REVIEW. PLEASE BE AS THOROUGH AS POSSIBLE IN IDENTIFYING RELEVANT EDUCATION AND EXPERIENCE IN THE JOB DUTY STATEMENTS ON THE APPLICATION.Minimum Qualification ScreeningA Human Resources Analyst will only review thework experience/job dutiessections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, but may be attached. Part-time work experience will be prorated.Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use 'see resume' or 'see attached' statements on your application. Resumes WILL NOT be reviewed for minimum qualification screening.Comparative Analysis Process Structured Application ReviewAfter minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.Supplemental QuestionsAnswer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE VACANCIESThe State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Deidre Johnson, at or call .Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call . by Jobble
02/26/2022
Full time
JOBTHIS POSITION IS OPEN TO CURRENT RESIDENTS OF COLORADO ONLYTHIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL 5PM ON FRIDAY, MARCH 4, 2022This position will have remote and hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need.The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace and Colorado communities with a variety of consumer protection and safety programs.This is a values-driven organization, committed to accountability, agility, collaboration, and respect.We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.In addition to rewarding and meaningful work, we offer excellentbenefits:Strong, secure, yet flexible retirement benefits including aPERADefined Benefit Plan or PERA Defined Contribution Planplus 401(k) and 457 plansMedical and dental health plansEmployer supplementedHealth Savings AccountPaid life insuranceShort- and long-term disability coverage10 paid holidays per year plus vacation and sick leaveBenefitHubstate employee discount programMotivateMe employee wellness programExcellent work-life programs, such as flexible schedules, training and moreAccess to participate in employer-supported employee affinity spacesRTD Eco-Pass Commuter ProgramOur agency website:Colorado Department of Labor and EmploymentEXAMPLE OF DUTIESThe Division of Labor Standards and Statisticsinvestigates and rules on possible labor violations touphold the rights and responsibilities of workers and employers, and provides information and analysis that enables effective decision-making by employers and employees.This position is in training to investigate and issue legal decisions on Colorado wage and hour laws and regulations, including minimum wage, overtime pay, rest and meal breaks, deductions, and paid sick leave,and handle both legal and non-legal inquiries received by the Division.This position is in training to do the following: (Once training is completed, the position is evaluated for a promotion to a Compliance Investigator I.)Carry a high volume, time sensitive claim load of at least 40 assigned claims;Accountable for all aspects of the claim investigation for their assigned claims;Follow all claim investigation standards, policies, and procedures, including meeting claim production requirements and deadlines;Provide education on Colorado wage and hour laws to claimants and their representatives, employer and business organizations, and other private and public / governmental entities;Answer calls on the Division's call center during assigned shifts;Provide outreach and presentations to the community on an as needed basis.MINIMUM QUALIFICATIONSMINIMUM QUALIFICATIONS:Substitutions:Compliance investigation or similar experience with legal analysis, labor law, or or investigation in a field appropriate to the position may be substituted for the degree requirement only on a year-for-year basis. Therefore, you would need at least 4 years of experience to substitute for the degree.This position also requires fluency (speak, read, write) in English and Spanish.Education and Experience:Bachelor's degree from an accredited institution in a field of study related to the work assignment.Preferred Qualifications:Legal work experience.Legal writing skills.Interpretation or application of federal or state statutes and regulations.Case management experience.Performing duties similar to those assigned to the position as a classified State of Colorado employee.Conditions of Employment:You must pass a thorough background check prior to employment.Must be a Colorado resident at time of application.The person chosen for this position must be fluent in both English and Spanish. This means the ability to speak, read and write in both languages.APPEAL RIGHTS:If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed ) within ten (10) calendar days from your receipt of notice or acknowledgement of the departments action.For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at ; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.SUPPLEMENTAL INFORMATIONFor questions regarding this recruitment, please contact: NOTE: CDLE WILL NOT INCLUDE ATTACHMENTS WHEN DETERMINING QUALIFICATIONS FOR THE JOB. ATTACHMENTS WILL NOT BE INCLUDED IN THE NUMERICAL GRADING PROCESS/STRUCTURED APPLICATION REVIEW. PLEASE BE AS THOROUGH AS POSSIBLE IN IDENTIFYING RELEVANT EDUCATION AND EXPERIENCE IN THE JOB DUTY STATEMENTS ON THE APPLICATION.Minimum Qualification ScreeningA Human Resources Analyst will only review thework experience/job dutiessections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, but may be attached. Part-time work experience will be prorated.Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use 'see resume' or 'see attached' statements on your application. Resumes WILL NOT be reviewed for minimum qualification screening.Comparative Analysis Process Structured Application ReviewAfter minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.Supplemental QuestionsAnswer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE VACANCIESThe State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Deidre Johnson, at or call .Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call . by Jobble
As the BDR, you will be the point of contact for new and existing customers to Carrier Enterprise. This role is critical to the business. Using our sales tools, BDR's have engaging conversations with our customers to build a virtual relationship that allows them to discover their business challenges, their business requirements and helps them determine the most appropriate solution for their HVAC needs. Essential Duties and Responsibilities: * Makes outbound calls to new & existing customers by telephone and/or e-mail to sell HVAC products and solutions * Create a great first impression with our customers by providing them with an excellent and engaging customer experience * Consistently achieve (and exceed!) monthly sales targets * Work cross-functionally with the Sales & Marketing team to support marketing promotions and other sales programs within the region. * High-Energy and Strong Networker; ability to build and maintain strong, long-lasting customer relationships; investigates and resolves customer problems when needed. * Engage our customers with our Digital tools and services which includes websites, apps, and digital marketing * Enter customer data and other sales data for new and current customers into Salesforce.com database; * Maintain active communications with leads and help them to find relevant information about our solutions that can address their business needs Requirements * High school or equivalent (Required); AA/AS degree in Business, Marketing or related degree desired * 1+ years of inside sales experience or call center sales or customer service experience. * CRM experience preferably Salesforce.com * Customer-oriented approach with the ability to listen and understand customer needs * Bilingual in English and Spanish preferred but not required Qualifications: * Must have strong communication skills, a strong worth ethic, high energy, enthusiasm, and a passion for sales * Must be a self-starter, articulate and possess excellent presentation, phone and written communication skills. * Proven ability to handle, adapt, and provide solutions * Ability to thrive in an entrepreneurial work environment while demonstrating the ability to focus on results Disclaimer: The information in this job description indicates the general nature and level of work to be performed. It is not designed to contain or be interpreted as comprehensive of every job duty, responsibility, or qualification required by an employee assigned to this job. While employed in this position, an employee may be required to perform other assignments not listed on this job description. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
02/25/2022
Full time
As the BDR, you will be the point of contact for new and existing customers to Carrier Enterprise. This role is critical to the business. Using our sales tools, BDR's have engaging conversations with our customers to build a virtual relationship that allows them to discover their business challenges, their business requirements and helps them determine the most appropriate solution for their HVAC needs. Essential Duties and Responsibilities: * Makes outbound calls to new & existing customers by telephone and/or e-mail to sell HVAC products and solutions * Create a great first impression with our customers by providing them with an excellent and engaging customer experience * Consistently achieve (and exceed!) monthly sales targets * Work cross-functionally with the Sales & Marketing team to support marketing promotions and other sales programs within the region. * High-Energy and Strong Networker; ability to build and maintain strong, long-lasting customer relationships; investigates and resolves customer problems when needed. * Engage our customers with our Digital tools and services which includes websites, apps, and digital marketing * Enter customer data and other sales data for new and current customers into Salesforce.com database; * Maintain active communications with leads and help them to find relevant information about our solutions that can address their business needs Requirements * High school or equivalent (Required); AA/AS degree in Business, Marketing or related degree desired * 1+ years of inside sales experience or call center sales or customer service experience. * CRM experience preferably Salesforce.com * Customer-oriented approach with the ability to listen and understand customer needs * Bilingual in English and Spanish preferred but not required Qualifications: * Must have strong communication skills, a strong worth ethic, high energy, enthusiasm, and a passion for sales * Must be a self-starter, articulate and possess excellent presentation, phone and written communication skills. * Proven ability to handle, adapt, and provide solutions * Ability to thrive in an entrepreneurial work environment while demonstrating the ability to focus on results Disclaimer: The information in this job description indicates the general nature and level of work to be performed. It is not designed to contain or be interpreted as comprehensive of every job duty, responsibility, or qualification required by an employee assigned to this job. While employed in this position, an employee may be required to perform other assignments not listed on this job description. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Overview: Guidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting. We help clients address their toughest challenges and navigate significant regulatory pressures with a focus on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that prepare our clients for future growth and success. The company has more than 10,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit: . Responsibilities: Guidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting. We help clients address their toughest challenges and navigate significant regulatory pressures with a focus on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that prepare our clients for future growth and success. The company has more than 10,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit: . Position Summary The Support Representative is responsible for supporting the Gardena Self-Pay Call Center in all of the current and future Healthcare, Energy and Financial engagements. This position will also perform duties as assigned. Essential Job Functions Printing / Mailing Patient Correspondence Special Projects Bilingual Support Phone Support ATB Review E-Faxing Credit Transfers Duties and Responsibilities Bilingual Support, assisting our Spanish speaking patients with account balance review, processing payments, and answering basic account questions. Phone support for the Dominion Energy and Prudential Life Insurance engagements Update patient demographic and insurance information. Retrieve and complete all designated requests via Metrix Printing and Mailing patient correspondence daily. All print jobs are routed to an office printer, the print jobs will be picked up and mailed by the Project Supervisor. Review and work ATB on a weekly basis by identifying aged AR, stuck statement accounts and is required to report any trends/issues. Generate and review small balance report on a weekly basis, depending on the project, the report will need to be sent to the client or to the cash posting Supervisor. Process payment plans by following client guidelines Charity Flag Report Process Patient Refunds as needed Communicate to Guidehouse management areas of concern or areas of improvement. Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure. Qualifications: High School Diploma or equivalent. Bilingual English and Spanish required. PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is helpful. Ability to initiate and follow through on projects and work independently. Excellent written and verbal communication skills. Additional Requirements: The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described. Disclaimer: About Guidehouse Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at (phone number removed) or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. Rewards and Benefits Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Position may be eligible for a discretionary variable incentive
09/25/2021
Full time
Overview: Guidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting. We help clients address their toughest challenges and navigate significant regulatory pressures with a focus on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that prepare our clients for future growth and success. The company has more than 10,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit: . Responsibilities: Guidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting. We help clients address their toughest challenges and navigate significant regulatory pressures with a focus on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that prepare our clients for future growth and success. The company has more than 10,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit: . Position Summary The Support Representative is responsible for supporting the Gardena Self-Pay Call Center in all of the current and future Healthcare, Energy and Financial engagements. This position will also perform duties as assigned. Essential Job Functions Printing / Mailing Patient Correspondence Special Projects Bilingual Support Phone Support ATB Review E-Faxing Credit Transfers Duties and Responsibilities Bilingual Support, assisting our Spanish speaking patients with account balance review, processing payments, and answering basic account questions. Phone support for the Dominion Energy and Prudential Life Insurance engagements Update patient demographic and insurance information. Retrieve and complete all designated requests via Metrix Printing and Mailing patient correspondence daily. All print jobs are routed to an office printer, the print jobs will be picked up and mailed by the Project Supervisor. Review and work ATB on a weekly basis by identifying aged AR, stuck statement accounts and is required to report any trends/issues. Generate and review small balance report on a weekly basis, depending on the project, the report will need to be sent to the client or to the cash posting Supervisor. Process payment plans by following client guidelines Charity Flag Report Process Patient Refunds as needed Communicate to Guidehouse management areas of concern or areas of improvement. Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure. Qualifications: High School Diploma or equivalent. Bilingual English and Spanish required. PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is helpful. Ability to initiate and follow through on projects and work independently. Excellent written and verbal communication skills. Additional Requirements: The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described. Disclaimer: About Guidehouse Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at (phone number removed) or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. Rewards and Benefits Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Position may be eligible for a discretionary variable incentive
OVERVIEW OF CCA The Community College of Aurora (CCA) is a dynamic institution that is committed to serving its diverse student population through innovations in instruction and student support founded on principles of equity and inclusion. CCA is a public, two-year community college serving Aurora and east metro Denver and has been designated as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education. CCA enrolls 11,000 students annually, over 62% of whom are students of color, including nearly 32% Hispanic students. 65% of CCA students receive some type of financial aid, including 52% of whom receive Pell grants, and nearly two-thirds are first-generation college students. In addition to traditional degree and certificate programs, CCA offers non-credit professional development courses, customized training, and economic and workforce development resources to employer partners and individual professionals seeking to enhance the capacity and productivity of their workforce or individual knowledge and skills. The college centers our Inclusive Excellence work and applies an equity lens to everything we do.POSITION SUMMARY: Provides administrative and office support to the Dean of Students and Associate Dean of Students. Exercises discretion and independent judgement in handling sensitive material and/or information based on in-depth knowledge of college policies, procedures, and practices. Anticipates and initiates action regarding administrative detail as it relates to office management and the operation of the Dean of Students Office and Team, and College as a whole. Provides leadership on special projects as assigned by the Dean of Students.Examples of Duties / Knowledge & Skills Administrative Support & Office Management Receive visitors and respond to inquiries from internal and external stakeholders, whether in-person, by phone, or email. Anticipate and initiate actions regarding phone calls, emails, correspondence, meeting scheduling and arrangements, and persons to be contacted in all routine procedures for the Vice President.Manage the calendar of the Dean of Students, Associate Dean of Students, and others as requested. Adjust schedules as necessary using discretion and good judgement in rescheduling appointments.Arrange meetings and logistics for programs and other gatherings by reserving meeting rooms and making appropriate arrangements for seating, technology, food, etc. Attend meetings as requested to take minutes, and disseminates information, as directed.Assist in management of Dean of Students Team projects such as the Student Affairs division event calendar, college catalog revisions, Dean of Students Team professional development, committees, meetings and retreats.Develop, manage, and update the Dean of Students webpage, CCA Student Handbook, and any electronic projects or communications through the Dean of Students and Associate Dean of Students.Complete administrative paperwork accurately and in a timely fashion.Prepare correspondence including composing, editing, and proof reading. Research, develop, and prepare special reports and materials, as requested.Maintain files and records, as required.Maintain strict confidentiality of information related to student records, personnel, and organizational issues.Exercise discretion and good judgment in responding and problem solving. Consult as appropriate.Other duties as assigned. Budget ManagementAssist the Dean of Students in monitoring and managing individual and grant budgets.Track purchasing and related paperwork.Make purchases on behalf of the Dean of Students and Associate Dean of Students.Coordinate travel arrangements for the Dean of Students and Associate Dean of Students. Collaboration & LeadershipParticipate as an active member of the Dean of Students Team.Serve as CCA's Maxient administrator and provide timely management of referrals to DOS and appropriate Academic and Student Affairs staff, including but not limited to student complaints, COVID19 contact tracing, and civil rights issues.Manage the college-wide student complaint process and assign student complaints to the appropriate Associate Dean or Division Representative.Hire, train and supervise student employees in Dean of Students Office. Actively participate in training and initiatives sponsored by the CCA Inclusive Excellence Council.Work collaboratively with internal and external partners on the Dean of Student team, Student Affairs division, and college initiativesMinimum qualifications & Requirements REQUIRED QUALIFICATIONS:Possess technology skills that include: proficiency in Microsoft Office Suite, presentation software, and social media.Bachelor's degree or at least two-three years of experience serving in a role providing administrative support.Experience monitoring and/or managing a budget.Evidence of excellent customer service skills.Detail oriented with evidence of creativity and flexibility.Evidence of effective oral and written communication skills.Experience working with diverse populations and a commitment to fostering inclusive and equitable environmentsAbility to work effectively and collegially with others. This position requires someone with excellent interpersonal skills, is courteous, dependable, and personable. PREFERRED QUALIFICATIONSCommunity college experienceThree to five years of progressively responsible office and administrative support experience.Experience conducting record keeping, tracking paperwork and providing timely follow-upFamiliarity with Banner and/or other related Student Information SystemsExperience with Maxient or a related Student Conduct Database.Ability to problem solve and handle conflict.Bilingual in Spanish and English.Supplemental information Salary:: $44,000.00-$44,517.00 annually. This salary is determined by the qualifications of the selected candidate balanced with departmental budget availability, internal salary equity considerations, and available market information. CCA offers an excellent benefit plan. Leave and holiday benefits are also included. Full time employees immediately upon hire earn 15 hours a month annual leave and 10 hours a month sick leave. Deadline to Submit Application Material: An initial review of applications will begin on October 4, 2021 and will continue until the position is filled. Application Process: When submitting your online application, please include a cover letter, current resume, and professional references. Official transcripts showing the highest degree achieved should be submitted to upon offer of employment. If you have questions regarding this position, please contact us at . By applying for this announced position, applicants are certifying that all statements, information and documents provided are true, complete and correct to the best of their knowledge and are made in good faith. Further, applicants understand that omissions, misleading, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in them not being considered for jobs with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or constitute grounds for further actions pursuant to law.Application Checklist Complete Applications must include the following documents:A complete online applicationA cover letter that describes how your experience aligns with the minimum and preferred qualifications of this positionA current resume uploaded as an attachment to your online applicationIf you are using education to qualify, a copy of your official or unofficial transcript showing that your degree has been conferred and the name of your school, or your NACES accreditation. Please submit this as an attachment to your online applicationFor any questions or technical issues please contact to all Applicants: Proof of eligibility to work (Download PDF reader) (Download PDF reader) (Download PDF reader) (Download PDF reader) in the United States must be produced within three (3) days of hire. Direct deposit of payroll is a condition of employment. Final candidate is subject to a criminal background check prior to final selection process.Final candidate is required to submit official transcripts to Human Resources within fourteen (14) days of hire. CCA is affiliated with the Colorado Public Employees Retirement Association (PERA) and as such, employees contribute to PERA in lieu of Social Security for retirement benefits. For more information, visit the COPERA web page. Individuals currently or formerly employed by the Colorado Community College System or one of its 13 colleges, and/or who were disciplinarily terminated or resigned in lieu of termination, must disclose this information in your application material. For information regarding civil rights or grievance procedures, contact our Title IX Compliance/Equal Opportunity Officer, Cindy Hesse, Director of Human Resources at 16000 E. CentreTech Parkway, Suite A207, Aurora, Colorado 80011 or by phone at , or e-mail at . Colorado Residency Requirement: Eligible applicants must be either a current Colorado resident or be able to provide proof of residency in Colorado within 30 days of the start date for the position, or they may be deemed ineligible for employment with the Community College of Aurora. Please contact with any questions. Community College of Aurora Inclusive Excellence Statement: You matter. You are valued. You belong. CCA is a community that is committed to equity, diversity, and inclusion through Inclusive Excellence. We can only achieve this together. CCA embraces Inclusive Excellence because we want our students, staff..... click apply for full job details
09/20/2021
Full time
OVERVIEW OF CCA The Community College of Aurora (CCA) is a dynamic institution that is committed to serving its diverse student population through innovations in instruction and student support founded on principles of equity and inclusion. CCA is a public, two-year community college serving Aurora and east metro Denver and has been designated as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education. CCA enrolls 11,000 students annually, over 62% of whom are students of color, including nearly 32% Hispanic students. 65% of CCA students receive some type of financial aid, including 52% of whom receive Pell grants, and nearly two-thirds are first-generation college students. In addition to traditional degree and certificate programs, CCA offers non-credit professional development courses, customized training, and economic and workforce development resources to employer partners and individual professionals seeking to enhance the capacity and productivity of their workforce or individual knowledge and skills. The college centers our Inclusive Excellence work and applies an equity lens to everything we do.POSITION SUMMARY: Provides administrative and office support to the Dean of Students and Associate Dean of Students. Exercises discretion and independent judgement in handling sensitive material and/or information based on in-depth knowledge of college policies, procedures, and practices. Anticipates and initiates action regarding administrative detail as it relates to office management and the operation of the Dean of Students Office and Team, and College as a whole. Provides leadership on special projects as assigned by the Dean of Students.Examples of Duties / Knowledge & Skills Administrative Support & Office Management Receive visitors and respond to inquiries from internal and external stakeholders, whether in-person, by phone, or email. Anticipate and initiate actions regarding phone calls, emails, correspondence, meeting scheduling and arrangements, and persons to be contacted in all routine procedures for the Vice President.Manage the calendar of the Dean of Students, Associate Dean of Students, and others as requested. Adjust schedules as necessary using discretion and good judgement in rescheduling appointments.Arrange meetings and logistics for programs and other gatherings by reserving meeting rooms and making appropriate arrangements for seating, technology, food, etc. Attend meetings as requested to take minutes, and disseminates information, as directed.Assist in management of Dean of Students Team projects such as the Student Affairs division event calendar, college catalog revisions, Dean of Students Team professional development, committees, meetings and retreats.Develop, manage, and update the Dean of Students webpage, CCA Student Handbook, and any electronic projects or communications through the Dean of Students and Associate Dean of Students.Complete administrative paperwork accurately and in a timely fashion.Prepare correspondence including composing, editing, and proof reading. Research, develop, and prepare special reports and materials, as requested.Maintain files and records, as required.Maintain strict confidentiality of information related to student records, personnel, and organizational issues.Exercise discretion and good judgment in responding and problem solving. Consult as appropriate.Other duties as assigned. Budget ManagementAssist the Dean of Students in monitoring and managing individual and grant budgets.Track purchasing and related paperwork.Make purchases on behalf of the Dean of Students and Associate Dean of Students.Coordinate travel arrangements for the Dean of Students and Associate Dean of Students. Collaboration & LeadershipParticipate as an active member of the Dean of Students Team.Serve as CCA's Maxient administrator and provide timely management of referrals to DOS and appropriate Academic and Student Affairs staff, including but not limited to student complaints, COVID19 contact tracing, and civil rights issues.Manage the college-wide student complaint process and assign student complaints to the appropriate Associate Dean or Division Representative.Hire, train and supervise student employees in Dean of Students Office. Actively participate in training and initiatives sponsored by the CCA Inclusive Excellence Council.Work collaboratively with internal and external partners on the Dean of Student team, Student Affairs division, and college initiativesMinimum qualifications & Requirements REQUIRED QUALIFICATIONS:Possess technology skills that include: proficiency in Microsoft Office Suite, presentation software, and social media.Bachelor's degree or at least two-three years of experience serving in a role providing administrative support.Experience monitoring and/or managing a budget.Evidence of excellent customer service skills.Detail oriented with evidence of creativity and flexibility.Evidence of effective oral and written communication skills.Experience working with diverse populations and a commitment to fostering inclusive and equitable environmentsAbility to work effectively and collegially with others. This position requires someone with excellent interpersonal skills, is courteous, dependable, and personable. PREFERRED QUALIFICATIONSCommunity college experienceThree to five years of progressively responsible office and administrative support experience.Experience conducting record keeping, tracking paperwork and providing timely follow-upFamiliarity with Banner and/or other related Student Information SystemsExperience with Maxient or a related Student Conduct Database.Ability to problem solve and handle conflict.Bilingual in Spanish and English.Supplemental information Salary:: $44,000.00-$44,517.00 annually. This salary is determined by the qualifications of the selected candidate balanced with departmental budget availability, internal salary equity considerations, and available market information. CCA offers an excellent benefit plan. Leave and holiday benefits are also included. Full time employees immediately upon hire earn 15 hours a month annual leave and 10 hours a month sick leave. Deadline to Submit Application Material: An initial review of applications will begin on October 4, 2021 and will continue until the position is filled. Application Process: When submitting your online application, please include a cover letter, current resume, and professional references. Official transcripts showing the highest degree achieved should be submitted to upon offer of employment. If you have questions regarding this position, please contact us at . By applying for this announced position, applicants are certifying that all statements, information and documents provided are true, complete and correct to the best of their knowledge and are made in good faith. Further, applicants understand that omissions, misleading, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in them not being considered for jobs with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or constitute grounds for further actions pursuant to law.Application Checklist Complete Applications must include the following documents:A complete online applicationA cover letter that describes how your experience aligns with the minimum and preferred qualifications of this positionA current resume uploaded as an attachment to your online applicationIf you are using education to qualify, a copy of your official or unofficial transcript showing that your degree has been conferred and the name of your school, or your NACES accreditation. Please submit this as an attachment to your online applicationFor any questions or technical issues please contact to all Applicants: Proof of eligibility to work (Download PDF reader) (Download PDF reader) (Download PDF reader) (Download PDF reader) in the United States must be produced within three (3) days of hire. Direct deposit of payroll is a condition of employment. Final candidate is subject to a criminal background check prior to final selection process.Final candidate is required to submit official transcripts to Human Resources within fourteen (14) days of hire. CCA is affiliated with the Colorado Public Employees Retirement Association (PERA) and as such, employees contribute to PERA in lieu of Social Security for retirement benefits. For more information, visit the COPERA web page. Individuals currently or formerly employed by the Colorado Community College System or one of its 13 colleges, and/or who were disciplinarily terminated or resigned in lieu of termination, must disclose this information in your application material. For information regarding civil rights or grievance procedures, contact our Title IX Compliance/Equal Opportunity Officer, Cindy Hesse, Director of Human Resources at 16000 E. CentreTech Parkway, Suite A207, Aurora, Colorado 80011 or by phone at , or e-mail at . Colorado Residency Requirement: Eligible applicants must be either a current Colorado resident or be able to provide proof of residency in Colorado within 30 days of the start date for the position, or they may be deemed ineligible for employment with the Community College of Aurora. Please contact with any questions. Community College of Aurora Inclusive Excellence Statement: You matter. You are valued. You belong. CCA is a community that is committed to equity, diversity, and inclusion through Inclusive Excellence. We can only achieve this together. CCA embraces Inclusive Excellence because we want our students, staff..... click apply for full job details
Children's Hospital & Medical Center - Omaha
Omaha, Nebraska
When you work at Children s, you re part of a treasured place of healing in the Omaha community and beyond. Join our team of highly engaged, caring professionals who believe deeply in the organization s mission to improve the life of every child. We support equity, diversity and inclusion, and as you apply your skills and expertise to helping children, you too will have opportunities to grow your career. In 2021, we ll open the new Hubbard Center for Children, tripling our capacity to serve children. When children are your everything, anything can be Children's is searching for a Nurse Continuity Coordinator, Children s Physicians to coordinate and provide leadership and direction in collaboration with Lead RN s concerning processes, standards including and ongoing education to provide Continuity of Care at Children s Physician s. Serves as a liaison between physician s, office staff, and Children s Physician s administration, Support Services, and vendors. Perform Value Analysis of equipment, supplies, medications and vaccines. Maintain up-to-date on quality level of care for age appropriate patient care and identify and recommend areas of improvement. Promotes clinical and technical growth and development for department staff. Promotes a team based approach to patient care both within and among all Children s Physician s offices. Develop, support and monitor office and organization quality goals. Long Posting Description Performs treatments, procedures, and medication / immunization administration in a professional and compassionate manner according to Children s Physicians policy and procedures. Completes an accurate assessment of physical, mental, emotional, developmental and social conditions when interviewing all patients and families in the office and on the telephone. Coordinates the scheduling of diagnostic tests and procedures with the patient /family, other physicians/hospitals and insurance providers as determined by the needs of the patient Coordinates, provides, and appropriately documents patient and family education Demonstrates knowledge of and provides care based on age-specific or developmental milestones for infants, toddlers, preschool, school age, and adolescents according to Children s Physicians protocols Completes all required patient care documentation in an accurate and timely manner within the electronic medical record according to Children s Physicians policy and procedures. Responds appropriately in crisis situations or life threatening emergencies Directs other team members in the delivery of nursing care as determined by the needs of the office and the direction of the office manager or physicians. Demonstrates proficiency and use of critical thinking skills when performing phone triage. Fulfills expectation of complete and accurate phone documentation by utilizing EMR workflows as directed. Returns phone calls within determined response time ranges. Promotes and encourages use of Children s Connect by communicating with parents via online portal whenever feasible. Takes ownership of quality metrics as a reflection of our commitment to continuously improving the quality of care for all patients. Works quality reports as directed, utilizing appropriate established workflows. Maintains clean and professional appearance of exam rooms at all times. Attends required meetings and educational sessions as directed. Attends lead nurse meeting as directed and communicates all follow up information to staff. Works at all times to promote teamwork within and among all CP locations. Lead Coordinator; Mentor and coordinate activities and functions of Children s Physician s offices to ensure effective, efficient, and continuity of high quality operations in collaboration with Lead RN s. Provide initial and ongoing education of processes and standards. Ensures accountability for performance objectives, outcomes, goals, timetables, and commitment s. Assists in monitoring clinical operations, quality metrics, patient satisfaction and outputs making recommendations and implementing changes that adjust operations to meet goals. Provides input on and assists on new Lead Nurse interview and selection. Mentoring new employees in reference to new orientation, training, corrective action/progressive discipline. Providing employee performance feedback as necessary. Collaborates with Medical Director, Chief Administrative Officer, Physicians, Providers and clinical staff concerning continuity of care, supplies, and up to date industry practices to ensure quality of care. Ensure Interpretation of CP goals, objectives and policies for staff is consistent throughout Children s Physician s offices. Act as a point of contact for policy clarification, review, and continuous implementation. Perform Value Analysis of supplies, medications, vaccines and daily operations. Attend workflow discussion meetings, as needed. Collaborate with construction manager, office manager and supply vendors for new office buildings to maintain consistency within Children s Physicians. Develop and maintain consistent medical equipment, medication, vaccine and supply organization within all Children s Physicians offices. Coordinate with Medical, Vaccine and Drug representatives; to evaluate contracting, requests for proposals, quality and workflow changes. Collaborate and ensure consistent implementation of care flows that reflect best industry practice including the validation of workflows and identification and addressing of gaps. Accounting and Finance Work with accounting and finance to troubleshoot discrepancies with equipment, supplies and vaccines. Provide support and assistance with system implementation rollout, testing, and troubleshooting. Assist with system go-lives as requested including assisting with testing system and training end-users. Assist billing with issues related to vaccine errors Completes assigned projects in a timely and accurate manner. Receive requests, prioritize, and develop achievable timelines as necessary Assist in developing strategies for process improvement and implement when necessary. Performs other duties as assigned KNOWLEDGE, SKILLS AND ABILITIES: Excellent skills in communication, listening, customer service, organization. Excellent clinical skills providing direct and indirect nursing care in an office setting. Intermediate to advanced computer skills. Ability to type, navigate an electronic system, and adapt to changes in workflows as they occur. Excellent oral and written communication skills. EDUCATION AND EXPERIENCE: Bachelor s Degree from an accredited college or university in nursing required; 5 years experience in a lead or supervisory role may be substituted for education. Minimum of three years experience in a healthcare setting required. Previous pediatric nursing experience preferred. Previous experience working in EPIC preferred. CERTIFICATIONS/LICENSURE REQUIREMENTS: Current and valid RN license for the state of Nebraska/or Compact license required. Current and valid Basic Life Support (BLS) through the American Heart Association is required. Current Certified Pediatric Nurse Certification required. Special Job Requirements Bilingual (English-Spanish) may be required for some personnel. Non-Violent crisis intervention training required, every two years. A valid driver s license and an acceptable motor vehicle/driving record required. EOE/Vets/Disabled
09/12/2021
Full time
When you work at Children s, you re part of a treasured place of healing in the Omaha community and beyond. Join our team of highly engaged, caring professionals who believe deeply in the organization s mission to improve the life of every child. We support equity, diversity and inclusion, and as you apply your skills and expertise to helping children, you too will have opportunities to grow your career. In 2021, we ll open the new Hubbard Center for Children, tripling our capacity to serve children. When children are your everything, anything can be Children's is searching for a Nurse Continuity Coordinator, Children s Physicians to coordinate and provide leadership and direction in collaboration with Lead RN s concerning processes, standards including and ongoing education to provide Continuity of Care at Children s Physician s. Serves as a liaison between physician s, office staff, and Children s Physician s administration, Support Services, and vendors. Perform Value Analysis of equipment, supplies, medications and vaccines. Maintain up-to-date on quality level of care for age appropriate patient care and identify and recommend areas of improvement. Promotes clinical and technical growth and development for department staff. Promotes a team based approach to patient care both within and among all Children s Physician s offices. Develop, support and monitor office and organization quality goals. Long Posting Description Performs treatments, procedures, and medication / immunization administration in a professional and compassionate manner according to Children s Physicians policy and procedures. Completes an accurate assessment of physical, mental, emotional, developmental and social conditions when interviewing all patients and families in the office and on the telephone. Coordinates the scheduling of diagnostic tests and procedures with the patient /family, other physicians/hospitals and insurance providers as determined by the needs of the patient Coordinates, provides, and appropriately documents patient and family education Demonstrates knowledge of and provides care based on age-specific or developmental milestones for infants, toddlers, preschool, school age, and adolescents according to Children s Physicians protocols Completes all required patient care documentation in an accurate and timely manner within the electronic medical record according to Children s Physicians policy and procedures. Responds appropriately in crisis situations or life threatening emergencies Directs other team members in the delivery of nursing care as determined by the needs of the office and the direction of the office manager or physicians. Demonstrates proficiency and use of critical thinking skills when performing phone triage. Fulfills expectation of complete and accurate phone documentation by utilizing EMR workflows as directed. Returns phone calls within determined response time ranges. Promotes and encourages use of Children s Connect by communicating with parents via online portal whenever feasible. Takes ownership of quality metrics as a reflection of our commitment to continuously improving the quality of care for all patients. Works quality reports as directed, utilizing appropriate established workflows. Maintains clean and professional appearance of exam rooms at all times. Attends required meetings and educational sessions as directed. Attends lead nurse meeting as directed and communicates all follow up information to staff. Works at all times to promote teamwork within and among all CP locations. Lead Coordinator; Mentor and coordinate activities and functions of Children s Physician s offices to ensure effective, efficient, and continuity of high quality operations in collaboration with Lead RN s. Provide initial and ongoing education of processes and standards. Ensures accountability for performance objectives, outcomes, goals, timetables, and commitment s. Assists in monitoring clinical operations, quality metrics, patient satisfaction and outputs making recommendations and implementing changes that adjust operations to meet goals. Provides input on and assists on new Lead Nurse interview and selection. Mentoring new employees in reference to new orientation, training, corrective action/progressive discipline. Providing employee performance feedback as necessary. Collaborates with Medical Director, Chief Administrative Officer, Physicians, Providers and clinical staff concerning continuity of care, supplies, and up to date industry practices to ensure quality of care. Ensure Interpretation of CP goals, objectives and policies for staff is consistent throughout Children s Physician s offices. Act as a point of contact for policy clarification, review, and continuous implementation. Perform Value Analysis of supplies, medications, vaccines and daily operations. Attend workflow discussion meetings, as needed. Collaborate with construction manager, office manager and supply vendors for new office buildings to maintain consistency within Children s Physicians. Develop and maintain consistent medical equipment, medication, vaccine and supply organization within all Children s Physicians offices. Coordinate with Medical, Vaccine and Drug representatives; to evaluate contracting, requests for proposals, quality and workflow changes. Collaborate and ensure consistent implementation of care flows that reflect best industry practice including the validation of workflows and identification and addressing of gaps. Accounting and Finance Work with accounting and finance to troubleshoot discrepancies with equipment, supplies and vaccines. Provide support and assistance with system implementation rollout, testing, and troubleshooting. Assist with system go-lives as requested including assisting with testing system and training end-users. Assist billing with issues related to vaccine errors Completes assigned projects in a timely and accurate manner. Receive requests, prioritize, and develop achievable timelines as necessary Assist in developing strategies for process improvement and implement when necessary. Performs other duties as assigned KNOWLEDGE, SKILLS AND ABILITIES: Excellent skills in communication, listening, customer service, organization. Excellent clinical skills providing direct and indirect nursing care in an office setting. Intermediate to advanced computer skills. Ability to type, navigate an electronic system, and adapt to changes in workflows as they occur. Excellent oral and written communication skills. EDUCATION AND EXPERIENCE: Bachelor s Degree from an accredited college or university in nursing required; 5 years experience in a lead or supervisory role may be substituted for education. Minimum of three years experience in a healthcare setting required. Previous pediatric nursing experience preferred. Previous experience working in EPIC preferred. CERTIFICATIONS/LICENSURE REQUIREMENTS: Current and valid RN license for the state of Nebraska/or Compact license required. Current and valid Basic Life Support (BLS) through the American Heart Association is required. Current Certified Pediatric Nurse Certification required. Special Job Requirements Bilingual (English-Spanish) may be required for some personnel. Non-Violent crisis intervention training required, every two years. A valid driver s license and an acceptable motor vehicle/driving record required. EOE/Vets/Disabled
Job Description The health and well-being of our employees are important to us therefore, we are following the CDC guidelines and have social distancing measures in place. We are currently hiring for our call center representative position. As a call center representative you will be working with our industry leading clients. There is a substantial difference between having a job and then having a job that you enjoy. Here at DialAmerica, we want to make sure that work is more than just another four-letter word. We want you to be part of something that you enjoy and we want to help you invent your career. At DialAmerica you will enhance your communication skills, sales skills, or customer service skills through the variety of programs that we will develop your skill set to. The development we give you in each of these areas will help you market yourself. We will support your professional growth no matter where you want to go. What To Expect What can expect from this entry level position: Fielding a variety of incoming and/or outgoing calls on behalf of our clients Putting the customer first by providing world-class customer service Documenting information in client systems for accurate record keeping Gaining a deeper knowledge and understanding of different industries Satisfaction and pride in helping people and producing high quality of work A work culture that believes in the power of working and communicating as a team A work culture that supports the unique needs and career aspirations of each individual Comprehensive trainings and development methods throughout your tenure that will challenge you to grow What We Offer The opportunity to invent your career Fixed schedules (no rotations) that include 1 weekend shift Variety of work schedules to suit your lifestyle and needs Advancement opportunities (we promote heavily from within) A second family Benefits Heres just some of our benefits: Paid on-the-job training Healthcare coverage and 401K Competitive compensation - base salary + incentives Set schedule Flexible pay: Direct deposit withdaily and weekly options Supportive and motivating staff to help you succeed Rapid opportunities for advancement Professional and upbeat office setting Work from home opportunities after training. Keeping our employees safe and clients satisfied is important to DialAmerica. Therefore we have implemented protocols to keep our facilities clean and safe and we are happy to announce that we are able to offer newly created work from home positions for select lines of business. Qualifications - What We Are Looking For Additional requirements for this CCR role include: Flexibility to adapt to changes in a growing organization Positive attitude with a drive for success Computer proficiency Strong listening and problem solving abilities Passion for helping people Dependable, reliable, with a strong attention to detail Must be at least 18 years old Background and/or drug test may be required Must be fluent in both Spanish and English Why You Should Be Part Of Our Team We promote heavily from within and youll learn skills from the most tenured Leadership team in the industry. During your career here at DialAmerica youll have the opportunity to Mentor, join Committees or position yourself for growth within the Leadership team. At the very least you will walk away from this job positioned with the skills necessary to be successful in careers ranging from Communication to Customer Service to Member Services to Sales. At DialAmerica, YOU are theDifference! Apply now! WE ARE AN EQUAL OPPORTUNITY EMPLOYER We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
09/11/2021
Full time
Job Description The health and well-being of our employees are important to us therefore, we are following the CDC guidelines and have social distancing measures in place. We are currently hiring for our call center representative position. As a call center representative you will be working with our industry leading clients. There is a substantial difference between having a job and then having a job that you enjoy. Here at DialAmerica, we want to make sure that work is more than just another four-letter word. We want you to be part of something that you enjoy and we want to help you invent your career. At DialAmerica you will enhance your communication skills, sales skills, or customer service skills through the variety of programs that we will develop your skill set to. The development we give you in each of these areas will help you market yourself. We will support your professional growth no matter where you want to go. What To Expect What can expect from this entry level position: Fielding a variety of incoming and/or outgoing calls on behalf of our clients Putting the customer first by providing world-class customer service Documenting information in client systems for accurate record keeping Gaining a deeper knowledge and understanding of different industries Satisfaction and pride in helping people and producing high quality of work A work culture that believes in the power of working and communicating as a team A work culture that supports the unique needs and career aspirations of each individual Comprehensive trainings and development methods throughout your tenure that will challenge you to grow What We Offer The opportunity to invent your career Fixed schedules (no rotations) that include 1 weekend shift Variety of work schedules to suit your lifestyle and needs Advancement opportunities (we promote heavily from within) A second family Benefits Heres just some of our benefits: Paid on-the-job training Healthcare coverage and 401K Competitive compensation - base salary + incentives Set schedule Flexible pay: Direct deposit withdaily and weekly options Supportive and motivating staff to help you succeed Rapid opportunities for advancement Professional and upbeat office setting Work from home opportunities after training. Keeping our employees safe and clients satisfied is important to DialAmerica. Therefore we have implemented protocols to keep our facilities clean and safe and we are happy to announce that we are able to offer newly created work from home positions for select lines of business. Qualifications - What We Are Looking For Additional requirements for this CCR role include: Flexibility to adapt to changes in a growing organization Positive attitude with a drive for success Computer proficiency Strong listening and problem solving abilities Passion for helping people Dependable, reliable, with a strong attention to detail Must be at least 18 years old Background and/or drug test may be required Must be fluent in both Spanish and English Why You Should Be Part Of Our Team We promote heavily from within and youll learn skills from the most tenured Leadership team in the industry. During your career here at DialAmerica youll have the opportunity to Mentor, join Committees or position yourself for growth within the Leadership team. At the very least you will walk away from this job positioned with the skills necessary to be successful in careers ranging from Communication to Customer Service to Member Services to Sales. At DialAmerica, YOU are theDifference! Apply now! WE ARE AN EQUAL OPPORTUNITY EMPLOYER We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
Job Description Customer Service professionals, if youre passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States. We are currently seeking engaging and empathetic Customer Service Representatives to assist our well known client and their customers by phone. Youll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do. If this sounds like the opportunity youve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today! Job Responsibilities As a Customer Service Representative, you will provide excellent customer service and support to our clients customers. You will also ensure a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy to heart. Specific duties for this entry level CSR role include: Answering customer requests or inquiries concerning services, products, billing, etc. Delivering superior service identifying and resolving customers issues using problem-solving skills Building a positive rapport across a variety of personality types Continually maintaining a working knowledge of our clients products, services and promotions Putting the customer first and remaining polite and professional at all times Documenting all customer information, communications and sales in CRM system Benefits Heres just some of what we have to offer: Competitive compensation - base salary + incentives Set schedule Weekly pay with direct deposit Healthcare coverage and 401K Paid on-the-job training Supportive and motivating staff to help you succeed Rapid opportunities for advancement Professional and upbeat office setting Job Requirements We are looking for Customer Service Representatives with a passion for excellent customer service, the ability to function well in a team setting or on an individual basis, effective time-management and organizational skills, and exceptional communication and interpersonal skills. Dont worry if you dont have the experience, we will teach entry level candidates the skills needed for success. Additional requirements for this CSR role include: Verbal and written communication skills required in both English and Spanish Willingness to learn and a passion for helping people Strong attention to detail, dependability, and follow through Working knowledge of Windows-based software Flexibility to adapt to changes in a growing organization Self-motivated, positive attitude, and a love for hard work Experience working in a Customer Service related field or call center environment, a plus Background and/or drug test may be required At DialAmerica, YOU are theDifference! Apply now! WE ARE AN EQUAL OPPORTUNITY EMPLOYER We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
09/11/2021
Full time
Job Description Customer Service professionals, if youre passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States. We are currently seeking engaging and empathetic Customer Service Representatives to assist our well known client and their customers by phone. Youll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do. If this sounds like the opportunity youve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today! Job Responsibilities As a Customer Service Representative, you will provide excellent customer service and support to our clients customers. You will also ensure a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy to heart. Specific duties for this entry level CSR role include: Answering customer requests or inquiries concerning services, products, billing, etc. Delivering superior service identifying and resolving customers issues using problem-solving skills Building a positive rapport across a variety of personality types Continually maintaining a working knowledge of our clients products, services and promotions Putting the customer first and remaining polite and professional at all times Documenting all customer information, communications and sales in CRM system Benefits Heres just some of what we have to offer: Competitive compensation - base salary + incentives Set schedule Weekly pay with direct deposit Healthcare coverage and 401K Paid on-the-job training Supportive and motivating staff to help you succeed Rapid opportunities for advancement Professional and upbeat office setting Job Requirements We are looking for Customer Service Representatives with a passion for excellent customer service, the ability to function well in a team setting or on an individual basis, effective time-management and organizational skills, and exceptional communication and interpersonal skills. Dont worry if you dont have the experience, we will teach entry level candidates the skills needed for success. Additional requirements for this CSR role include: Verbal and written communication skills required in both English and Spanish Willingness to learn and a passion for helping people Strong attention to detail, dependability, and follow through Working knowledge of Windows-based software Flexibility to adapt to changes in a growing organization Self-motivated, positive attitude, and a love for hard work Experience working in a Customer Service related field or call center environment, a plus Background and/or drug test may be required At DialAmerica, YOU are theDifference! Apply now! WE ARE AN EQUAL OPPORTUNITY EMPLOYER We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
Job Description Call Center Professionals, if youre passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States. We are currently seeking enthusiastic Call Center Representatives to assist our world-class clients and their customers with enrollments, renewals, cross sells and upsells. Youll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do. If this sounds like the opportunity youve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today! Job Responsibilities As a Call Center Sales Representative, you will ensure a memorable customer service experience by using questioning and listening skills to determine the customers needs and help them select the appropriate products and services. Specific duties for this CSR role include: Answering customer requests or inquiries Upselling products and/or services to the customer Identifying and resolving customers issues using problem-solving skills Building a positive rapport across a variety of personality types Continually maintaining a working knowledge of our clients products, services and promotions Putting the customer first and remaining polite and professional at all times Documenting all customer information, communications and sales in CRM system Benefits Heres just some of what we have to offer: Competitive compensation - base salary + incentives Set schedule Weekly pay with direct deposit Healthcare coverage and 401K Paid on-the-job training Supportive and motivating staff to help you succeed Rapid opportunities for advancement Professional and upbeat office setting Job Requirements We are looking for Call Center Sales Representatives with a genuine hunger to succeed paired with excellent communication and interpersonal skills. Dont worry if you dont have the experience, we will teach entry level candidates the skills needed for success. Additional requirements for this CSR role include: Verbal and written communication skills required in both English and Spanish Goal oriented with a healthy competitive spirit Strong attention to detail, dependability, and follow through Working knowledge of Windows-based software Flexibility to adapt to changes in a growing organization Self-motivated, positive attitude, and a love for hard work Previous sales experience, a plus High school diploma or GED Background and/or drug test may be required At DialAmerica, YOU are theDifference! Apply now! WE ARE AN EQUAL OPPORTUNITY EMPLOYER We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
09/11/2021
Full time
Job Description Call Center Professionals, if youre passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States. We are currently seeking enthusiastic Call Center Representatives to assist our world-class clients and their customers with enrollments, renewals, cross sells and upsells. Youll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do. If this sounds like the opportunity youve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today! Job Responsibilities As a Call Center Sales Representative, you will ensure a memorable customer service experience by using questioning and listening skills to determine the customers needs and help them select the appropriate products and services. Specific duties for this CSR role include: Answering customer requests or inquiries Upselling products and/or services to the customer Identifying and resolving customers issues using problem-solving skills Building a positive rapport across a variety of personality types Continually maintaining a working knowledge of our clients products, services and promotions Putting the customer first and remaining polite and professional at all times Documenting all customer information, communications and sales in CRM system Benefits Heres just some of what we have to offer: Competitive compensation - base salary + incentives Set schedule Weekly pay with direct deposit Healthcare coverage and 401K Paid on-the-job training Supportive and motivating staff to help you succeed Rapid opportunities for advancement Professional and upbeat office setting Job Requirements We are looking for Call Center Sales Representatives with a genuine hunger to succeed paired with excellent communication and interpersonal skills. Dont worry if you dont have the experience, we will teach entry level candidates the skills needed for success. Additional requirements for this CSR role include: Verbal and written communication skills required in both English and Spanish Goal oriented with a healthy competitive spirit Strong attention to detail, dependability, and follow through Working knowledge of Windows-based software Flexibility to adapt to changes in a growing organization Self-motivated, positive attitude, and a love for hard work Previous sales experience, a plus High school diploma or GED Background and/or drug test may be required At DialAmerica, YOU are theDifference! Apply now! WE ARE AN EQUAL OPPORTUNITY EMPLOYER We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
Job Description Customer Service professionals, if youre passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States. We are currently seeking engaging and empathetic Customer Service Representatives to assist our well known client and their customers by phone. Youll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do. If this sounds like the opportunity youve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today! Job Responsibilities As a Customer Service Representative, you will provide excellent customer service and support to our clients customers. You will also ensure a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy to heart. Specific duties for this entry level CSR role include: Answering customer requests or inquiries concerning services, products, billing, etc. Delivering superior service identifying and resolving customers issues using problem-solving skills Building a positive rapport across a variety of personality types Continually maintaining a working knowledge of our clients products, services and promotions Putting the customer first and remaining polite and professional at all times Documenting all customer information, communications and sales in CRM system Benefits Heres just some of what we have to offer: Competitive compensation - base salary + incentives Set schedule Weekly pay with direct deposit Healthcare coverage and 401K Paid on-the-job training Supportive and motivating staff to help you succeed Rapid opportunities for advancement Professional and upbeat office setting Job Requirements We are looking for Customer Service Representatives with a passion for excellent customer service, the ability to function well in a team setting or on an individual basis, effective time-management and organizational skills, and exceptional communication and interpersonal skills. Dont worry if you dont have the experience, we will teach entry level candidates the skills needed for success. Additional requirements for this CSR role include: Verbal and written communication skills required in both English and Spanish Willingness to learn and a passion for helping people Strong attention to detail, dependability, and follow through Working knowledge of Windows-based software Flexibility to adapt to changes in a growing organization Self-motivated, positive attitude, and a love for hard work Experience working in a Customer Service related field or call center environment, a plus Background and/or drug test may be required At DialAmerica, YOU are theDifference! Apply now! WE ARE AN EQUAL OPPORTUNITY EMPLOYER We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
09/11/2021
Full time
Job Description Customer Service professionals, if youre passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States. We are currently seeking engaging and empathetic Customer Service Representatives to assist our well known client and their customers by phone. Youll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do. If this sounds like the opportunity youve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today! Job Responsibilities As a Customer Service Representative, you will provide excellent customer service and support to our clients customers. You will also ensure a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy to heart. Specific duties for this entry level CSR role include: Answering customer requests or inquiries concerning services, products, billing, etc. Delivering superior service identifying and resolving customers issues using problem-solving skills Building a positive rapport across a variety of personality types Continually maintaining a working knowledge of our clients products, services and promotions Putting the customer first and remaining polite and professional at all times Documenting all customer information, communications and sales in CRM system Benefits Heres just some of what we have to offer: Competitive compensation - base salary + incentives Set schedule Weekly pay with direct deposit Healthcare coverage and 401K Paid on-the-job training Supportive and motivating staff to help you succeed Rapid opportunities for advancement Professional and upbeat office setting Job Requirements We are looking for Customer Service Representatives with a passion for excellent customer service, the ability to function well in a team setting or on an individual basis, effective time-management and organizational skills, and exceptional communication and interpersonal skills. Dont worry if you dont have the experience, we will teach entry level candidates the skills needed for success. Additional requirements for this CSR role include: Verbal and written communication skills required in both English and Spanish Willingness to learn and a passion for helping people Strong attention to detail, dependability, and follow through Working knowledge of Windows-based software Flexibility to adapt to changes in a growing organization Self-motivated, positive attitude, and a love for hard work Experience working in a Customer Service related field or call center environment, a plus Background and/or drug test may be required At DialAmerica, YOU are theDifference! Apply now! WE ARE AN EQUAL OPPORTUNITY EMPLOYER We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
Job Description Call Center Professionals, if youre passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States. We are currently seeking enthusiastic Call Center Representatives to assist our world-class clients and their customers with enrollments, renewals, cross sells and upsells. Youll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do. If this sounds like the opportunity youve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today! Job Responsibilities As a Call Center Sales Representative, you will ensure a memorable customer service experience by using questioning and listening skills to determine the customers needs and help them select the appropriate products and services. Specific duties for this CSR role include: Answering customer requests or inquiries Upselling products and/or services to the customer Identifying and resolving customers issues using problem-solving skills Building a positive rapport across a variety of personality types Continually maintaining a working knowledge of our clients products, services and promotions Putting the customer first and remaining polite and professional at all times Documenting all customer information, communications and sales in CRM system Benefits Heres just some of what we have to offer: Competitive compensation - base salary + incentives Set schedule Weekly pay with direct deposit Healthcare coverage and 401K Paid on-the-job training Supportive and motivating staff to help you succeed Rapid opportunities for advancement Professional and upbeat office setting Job Requirements We are looking for Call Center Sales Representatives with a genuine hunger to succeed paired with excellent communication and interpersonal skills. Dont worry if you dont have the experience, we will teach entry level candidates the skills needed for success. Additional requirements for this CSR role include: Verbal and written communication skills required in both English and Spanish Goal oriented with a healthy competitive spirit Strong attention to detail, dependability, and follow through Working knowledge of Windows-based software Flexibility to adapt to changes in a growing organization Self-motivated, positive attitude, and a love for hard work Previous sales experience, a plus High school diploma or GED Background and/or drug test may be required At DialAmerica, YOU are theDifference! Apply now! WE ARE AN EQUAL OPPORTUNITY EMPLOYER We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
09/11/2021
Full time
Job Description Call Center Professionals, if youre passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States. We are currently seeking enthusiastic Call Center Representatives to assist our world-class clients and their customers with enrollments, renewals, cross sells and upsells. Youll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do. If this sounds like the opportunity youve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today! Job Responsibilities As a Call Center Sales Representative, you will ensure a memorable customer service experience by using questioning and listening skills to determine the customers needs and help them select the appropriate products and services. Specific duties for this CSR role include: Answering customer requests or inquiries Upselling products and/or services to the customer Identifying and resolving customers issues using problem-solving skills Building a positive rapport across a variety of personality types Continually maintaining a working knowledge of our clients products, services and promotions Putting the customer first and remaining polite and professional at all times Documenting all customer information, communications and sales in CRM system Benefits Heres just some of what we have to offer: Competitive compensation - base salary + incentives Set schedule Weekly pay with direct deposit Healthcare coverage and 401K Paid on-the-job training Supportive and motivating staff to help you succeed Rapid opportunities for advancement Professional and upbeat office setting Job Requirements We are looking for Call Center Sales Representatives with a genuine hunger to succeed paired with excellent communication and interpersonal skills. Dont worry if you dont have the experience, we will teach entry level candidates the skills needed for success. Additional requirements for this CSR role include: Verbal and written communication skills required in both English and Spanish Goal oriented with a healthy competitive spirit Strong attention to detail, dependability, and follow through Working knowledge of Windows-based software Flexibility to adapt to changes in a growing organization Self-motivated, positive attitude, and a love for hard work Previous sales experience, a plus High school diploma or GED Background and/or drug test may be required At DialAmerica, YOU are theDifference! Apply now! WE ARE AN EQUAL OPPORTUNITY EMPLOYER We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
Job Description Call Center Professionals, if youre passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States. We are currently seekingFull Time and PartTimeCall Center Representatives to assist our world-class clients and their customers with enrollments, renewals, cross sells and upsells. Youll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do. If this sounds like the opportunity youve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today! Job Responsibilities As a Call CenterRepresentative, you will ensure a memorable customer service experience by using questioning and listening skills to determine the customers needs and help them select the appropriate products and services. Specific duties for this CSR role include: Answering customer requests or inquiries Upselling products and/or services to the customer Identifying and resolving customers issues using problem-solving skills Building a positive rapport across a variety of personality types Continually maintaining a working knowledge of our clients products, services and promotions Putting the customer first and remaining polite and professional at all times Documenting all customer information, communications and sales in CRM system Benefits Heres just some of what we have to offer: Competitive compensation - base salary + incentives Set schedule Flexible pay: direct deposit withdaily and weekly options Healthcare coverage and 401K Paid on-the-job training Supportive and motivating staff to help you succeed Rapid opportunities for advancement Professional and upbeat office setting Job Requirements We are looking for Call CenterRepresentatives with a genuine hunger to succeed paired with excellent communication and interpersonal skills. Dont worry if you dont have the experience, we will teach entry level candidates the skills needed for success. Additional requirements for this CSR role include: Verbal and written communication skills required in both English and Spanish Goal oriented with a healthy competitive spirit Strong attention to detail, dependability, and follow through Working knowledge of Windows-based software Flexibility to adapt to changes in a growing organization Self-motivated, positive attitude, and a love for hard work Previous sales experience, a plus High school diploma or GED Background and/or drug test may be required At DialAmerica, YOU are theDifference! Apply now! WE ARE AN EQUAL OPPORTUNITY EMPLOYER We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
09/11/2021
Full time
Job Description Call Center Professionals, if youre passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States. We are currently seekingFull Time and PartTimeCall Center Representatives to assist our world-class clients and their customers with enrollments, renewals, cross sells and upsells. Youll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do. If this sounds like the opportunity youve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today! Job Responsibilities As a Call CenterRepresentative, you will ensure a memorable customer service experience by using questioning and listening skills to determine the customers needs and help them select the appropriate products and services. Specific duties for this CSR role include: Answering customer requests or inquiries Upselling products and/or services to the customer Identifying and resolving customers issues using problem-solving skills Building a positive rapport across a variety of personality types Continually maintaining a working knowledge of our clients products, services and promotions Putting the customer first and remaining polite and professional at all times Documenting all customer information, communications and sales in CRM system Benefits Heres just some of what we have to offer: Competitive compensation - base salary + incentives Set schedule Flexible pay: direct deposit withdaily and weekly options Healthcare coverage and 401K Paid on-the-job training Supportive and motivating staff to help you succeed Rapid opportunities for advancement Professional and upbeat office setting Job Requirements We are looking for Call CenterRepresentatives with a genuine hunger to succeed paired with excellent communication and interpersonal skills. Dont worry if you dont have the experience, we will teach entry level candidates the skills needed for success. Additional requirements for this CSR role include: Verbal and written communication skills required in both English and Spanish Goal oriented with a healthy competitive spirit Strong attention to detail, dependability, and follow through Working knowledge of Windows-based software Flexibility to adapt to changes in a growing organization Self-motivated, positive attitude, and a love for hard work Previous sales experience, a plus High school diploma or GED Background and/or drug test may be required At DialAmerica, YOU are theDifference! Apply now! WE ARE AN EQUAL OPPORTUNITY EMPLOYER We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
We are currently seeking customer service/call center representatives to work for our client in support of various government customers. This is an immediate need and this position is 100% TELEWORK! You will be provided a laptop and headset in order to perform your duties - a reliable internet connection and place to work are necessary. Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs. Job Responsibilities * Supports customer to submit and process transactions * Assists customer with identifying and resolving processing issues and website access inquires * Supports inbound calling, outbound calling, email, web chat and outreach to customers * Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application * Meet Quality Assurance Requirements and other key performance metrics Minimum Qualifications High School Diploma or GED 1-2 years of customer service or public relations experience. Candidates should have call center experience or experience being on the phone and working on a computer at the same time. Experience with MS Office is strongly preferred. Candidates must be US citizens due to background requirements. Other Job Specific Skills * Ability to successfully adapt and perform during times of high call volume. * Ability to provide effective customer service and deal tactfully and courteously with the public. * Strong written and verbal communication skills. * Strong listening ability to interpret and clarify information being provided by customers. * Strong commitment to providing quality service. * Ability to foster a good working relationship and rapport with customers. * Keen attention to detail and accuracy. Bilingual (English & Spanish) candidates are strongly encouraged to apply. - provided by Dice
09/11/2021
Full time
We are currently seeking customer service/call center representatives to work for our client in support of various government customers. This is an immediate need and this position is 100% TELEWORK! You will be provided a laptop and headset in order to perform your duties - a reliable internet connection and place to work are necessary. Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs. Job Responsibilities * Supports customer to submit and process transactions * Assists customer with identifying and resolving processing issues and website access inquires * Supports inbound calling, outbound calling, email, web chat and outreach to customers * Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application * Meet Quality Assurance Requirements and other key performance metrics Minimum Qualifications High School Diploma or GED 1-2 years of customer service or public relations experience. Candidates should have call center experience or experience being on the phone and working on a computer at the same time. Experience with MS Office is strongly preferred. Candidates must be US citizens due to background requirements. Other Job Specific Skills * Ability to successfully adapt and perform during times of high call volume. * Ability to provide effective customer service and deal tactfully and courteously with the public. * Strong written and verbal communication skills. * Strong listening ability to interpret and clarify information being provided by customers. * Strong commitment to providing quality service. * Ability to foster a good working relationship and rapport with customers. * Keen attention to detail and accuracy. Bilingual (English & Spanish) candidates are strongly encouraged to apply. - provided by Dice
**Description:** **Providence St. Joseph Health is calling a Patient Access Representative** **(Part-Time, Days) to our location in Orange, CA.** + **_Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system._** We are seeking a Patient Access Representative to be responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as completing financial clearance functions. This individual completes the registration for unscheduled visits by collecting accurate demographic information, insurance information, and collecting patient liability (if known) at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration downtimes. In addition, this individual is responsible for miscellaneous client service activities including valuables collection and providing basic customer service. The Patient Access Representative greets and serves patients in a professional, friendly, and respectful manner to promote positive encounters. The incumbent performs all duties in a manner that promotes the PJSH mission, values, and philosophy. In all aspects, the incumbent serves as a role model for the values and mission of the organizations. **In this position you will have the following responsibilities:** + Activate patients in the system of record upon arrival on the date of service and assist patients and customers in navigating throughout the hospital facility. + Verify patient insurance; read and understand responses from automated financial clearance tool and take appropriate action, including referrals to Patient Access Specialist or Financial Counselor, as appropriate. + Ensure that required/applicable forms and documents are presented and explained at time of registration (e.g., Patient Rights and Responsibilities, Advance Directives, Important Patient Information, etc.). + Obtain all necessary patient signatures at time of arrival. + Perform collections and cashiering functions when appropriate. + Ensure that financially cleared patients go directly to the area of service in order to receive treatment; refer patients to Financial Counseling when appropriate. + Obtain all information necessary to perform benefits verification for unscheduled visits. + Coordinate with bed placement and ensure appropriate patient type and status changes are performed in a timely manner. + Confirm and document insurance eligibility of patient coverage benefits, including coverage limits, number of days, patient responsibility, effective dates, and follow-up with patient and/or referring physician office in the event of failed eligibility. + Daily focus on attaining productivity standards; recommend new approaches for enhancing performance and productivity when appropriate. + Coordinate discharge processing with financial counseling, Case Management, and clinicians. + Assist patients with on-site customer service functions (e.g., billing, medical record, and collection inquiries) by coordinating with other revenue cycle functions and departments. + Collect, log, and store patient valuables in accordance with SJHS security policies prior to patient service + Act as a knowledgeable resource on Registration and Financial Clearance functions for department staff. (e.g., answer account questions, assist with new staff training, etc.) **Qualifications:** **Required qualifications for this position include:** + 3 years of hospital patient access experience or similar experience in a healthcare environment. **Preferred qualifications for this position include:** + High School Diploma or GED. + 5 years registration experience. + Familiarity with basic financial clearance functions. + Bilingual English/Spanish. **About the department you will serve.** One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORC's objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise. **For information on our comprehensive range of benefits, visit:** **Our Mission** As expressions of God's healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable. **About Us** Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. **Schedule:** Part-time **Shift:** Day **Job Category:** Patient Services **Location:** California-Orange **Req ID:** 290238
08/31/2021
Full time
**Description:** **Providence St. Joseph Health is calling a Patient Access Representative** **(Part-Time, Days) to our location in Orange, CA.** + **_Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system._** We are seeking a Patient Access Representative to be responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as completing financial clearance functions. This individual completes the registration for unscheduled visits by collecting accurate demographic information, insurance information, and collecting patient liability (if known) at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration downtimes. In addition, this individual is responsible for miscellaneous client service activities including valuables collection and providing basic customer service. The Patient Access Representative greets and serves patients in a professional, friendly, and respectful manner to promote positive encounters. The incumbent performs all duties in a manner that promotes the PJSH mission, values, and philosophy. In all aspects, the incumbent serves as a role model for the values and mission of the organizations. **In this position you will have the following responsibilities:** + Activate patients in the system of record upon arrival on the date of service and assist patients and customers in navigating throughout the hospital facility. + Verify patient insurance; read and understand responses from automated financial clearance tool and take appropriate action, including referrals to Patient Access Specialist or Financial Counselor, as appropriate. + Ensure that required/applicable forms and documents are presented and explained at time of registration (e.g., Patient Rights and Responsibilities, Advance Directives, Important Patient Information, etc.). + Obtain all necessary patient signatures at time of arrival. + Perform collections and cashiering functions when appropriate. + Ensure that financially cleared patients go directly to the area of service in order to receive treatment; refer patients to Financial Counseling when appropriate. + Obtain all information necessary to perform benefits verification for unscheduled visits. + Coordinate with bed placement and ensure appropriate patient type and status changes are performed in a timely manner. + Confirm and document insurance eligibility of patient coverage benefits, including coverage limits, number of days, patient responsibility, effective dates, and follow-up with patient and/or referring physician office in the event of failed eligibility. + Daily focus on attaining productivity standards; recommend new approaches for enhancing performance and productivity when appropriate. + Coordinate discharge processing with financial counseling, Case Management, and clinicians. + Assist patients with on-site customer service functions (e.g., billing, medical record, and collection inquiries) by coordinating with other revenue cycle functions and departments. + Collect, log, and store patient valuables in accordance with SJHS security policies prior to patient service + Act as a knowledgeable resource on Registration and Financial Clearance functions for department staff. (e.g., answer account questions, assist with new staff training, etc.) **Qualifications:** **Required qualifications for this position include:** + 3 years of hospital patient access experience or similar experience in a healthcare environment. **Preferred qualifications for this position include:** + High School Diploma or GED. + 5 years registration experience. + Familiarity with basic financial clearance functions. + Bilingual English/Spanish. **About the department you will serve.** One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORC's objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise. **For information on our comprehensive range of benefits, visit:** **Our Mission** As expressions of God's healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable. **About Us** Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. **Schedule:** Part-time **Shift:** Day **Job Category:** Patient Services **Location:** California-Orange **Req ID:** 290238