CALIBRE Systems Inc., an employee-owned Management Consulting and Digital Transformation Company is seeking a Business Analyst. The Business Analyst will be responsible for: Perform as an expert in particular business processes, responsible for formulating systems scope and objectives relative to the organization's business plan and industry requirements. Act as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Controlled Unclassified Information Strategic Capabilities and Processes Portfolio (SCAP) Support Services Required Skills Must possess experience with format when preparing reports for Defense Acquisition Executive Summary (DAES) OSD, and Defense Acquisition Management Information Retrieval (DAMIR) System Four (4) years relevant experience. Must have experience in working with: DoD Lifecycle management. DoD 5000.1, 5000.2 and Guidebook. Planning, Programming, Budget, and Execution (PPBE). ARIS system engineering tool. Required Experience Active DoD Secret Clearance Relevant certification from a nationally recognized authority. Preferred certification: DoD Approved 8570 Baseline Certification: Category IAM Level III CALIBRE and its subsidiaries are an Equal Opportunity Employer and supports transitioning service members, veterans and individuals with disabilities. We offer a competitive salary and full benefits package. To be considered, please apply via our website at . Come join our dynamic team.
04/25/2024
Full time
CALIBRE Systems Inc., an employee-owned Management Consulting and Digital Transformation Company is seeking a Business Analyst. The Business Analyst will be responsible for: Perform as an expert in particular business processes, responsible for formulating systems scope and objectives relative to the organization's business plan and industry requirements. Act as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Controlled Unclassified Information Strategic Capabilities and Processes Portfolio (SCAP) Support Services Required Skills Must possess experience with format when preparing reports for Defense Acquisition Executive Summary (DAES) OSD, and Defense Acquisition Management Information Retrieval (DAMIR) System Four (4) years relevant experience. Must have experience in working with: DoD Lifecycle management. DoD 5000.1, 5000.2 and Guidebook. Planning, Programming, Budget, and Execution (PPBE). ARIS system engineering tool. Required Experience Active DoD Secret Clearance Relevant certification from a nationally recognized authority. Preferred certification: DoD Approved 8570 Baseline Certification: Category IAM Level III CALIBRE and its subsidiaries are an Equal Opportunity Employer and supports transitioning service members, veterans and individuals with disabilities. We offer a competitive salary and full benefits package. To be considered, please apply via our website at . Come join our dynamic team.
Virginia Department of Transportation
Richmond, Virginia
Title: Senior Data Business Analyst (Wage) State Role Title: Prog Admin Specialist III Hiring Range: $39.12 - $63.57 Pay Band: 6 Agency: VA Dept of Transportation Location: Dept of Transportation Agency Website: Recruitment Type: General Public - G Job Duties What drives you? Whether it's knowing the work you do makes a difference, having a great work/life balance, working on exciting and challenging projects, leading innovation, and championing change or simply working with a great group of people who are committed to professionalism. At the Virginia Department of Transportation, we have something for you. The Virginia Department of Transportation (VDOT) is excited to announce an opportunity to serve as a part-time Senior Business Data Analyst (Wage) in our Business Integrated Solutions Division. This role with provide assistance to our newly established data program and the associated enterprise data management efforts. This position is located in Richmond, Virginia. VDOT has recently embarked on a journey of enterprise data management and is in the process of implementing agency-wide data governance and master data management. As the team progresses in its work, we will have an increasing need for experienced and dedicated problem-solving. These problem-solving tasks may span the entire scope of the program, from dealing with the growth and education of business data stewards to handling complex data modeling. We are looking for an energetic and positive team member to join and assist our growing data team. This position's specific responsibilities and duties will include, but are not limited to: • Perform high level analysis as needed to support cross-functional initiatives. Coordinate across divisions and districts to ensure consistency, performance, and reliability of analytical tools. • Utilize knowledge of key division responsibilities to independently perform ad-hoc requests as needed to support management initiatives. • Work collaboratively with internal and external customers to identify and implement innovative solutions to help improve the quality of Division products and services. Build upon knowledge and understanding of Division and Agency business practices to design and implement tools to support and improve performance. • Support the Division's role in providing data and analysis to reinforce agency wide initiatives. • Implement effective quality assurance and quality control strategies to ensure data and analysis is correct and responsive to the request. Employ knowledge of Division and Agency data sources to accurately and effectively provide data and information. • Lead, guide, and train data stewards across the agency for the implementation of data policies and practices. • Provide strategic leadership for data management activities to implement and improve the enterprise data program. • Oversee contracts and activities that support the data management program. Minimum Qualifications • Demonstrated skill developing and managing large data sets and integrating data from different sources and across different platforms. • Skill in working with business and financial information systems. • Knowledge of theory and principles of database development, data management, business process improvement, and performance management. • Proficient use of Microsoft software with a focus on Access and Excel. • Ability to apply logic and reasoning to identify and analyze problem areas and recommend various solutions consistent with applicable regulations and policies. • Skill in oral and written communication to build effective relationships. Additional Considerations • Knowledge of federal and state transportation regulations and policies. • Oral and written communication skills. • Knowledge of transportation planning, project development and finance. • Certified Data Management Professional (CDMP) and/or Certified Data Professional (CDP) Certification. • Proficiency with critical data element (CDE) identification, management, and data protection sub disciplines. • Demonstrated experience defining, assessing, and improving data to meet the needs of a large business area and community. • Demonstrated experience working in transportation, with transportation professionals in a data and/or information system context - or comparable experience (e.g., in a related field or role) • Strong understanding of Scrum concepts and methodology. • Understand information policy and standards, and the data ownership and accountability framework. • Demonstrated experience defining, assessing, and improving data and information systems to meet the needs of a large business area and community. • Advanced knowledge of data quality rule design and tooling. • Knowledge of controls, gap assessment and reporting procedures. • Experience leading initiatives or projects within the business, and between the business and IT. • Experience leading organizational change management initiatives. • Experience with dimensional modeling and normalization • Familiar with reporting and analytics tools • Familiar with geospatial data management, topology, and geodatabases Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position. This position requires a fingerprint based Criminal History Background Check, DMV Record Check and Work History Verification with references. VDOT is an emergency operation agency. Positions physically working within Central Office locations may be designated upon request and coordination among the respective District Engineer or Administrator and Chief. Assignments are updated annually. Not all designated employees are provided an emergency operations assignment. Once onboarded, this position may be eligible for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth telework policy. We are a "Virginia Values Veterans" (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application. VDOT utilizes a market-based pay program, which has been approved by DHRM. Therefore, advertised rates of pay may or may not align with the Commonwealth pay bands. The position you are applying for is an Hourly/Wage position. Hourly (wage) employees may not work more than an average of 29 hours a week and cannot exceed 1500 hours the wage employment year (5/1 - 4/30). This position does not include health insurance, retirement or paid leave benefits. Contact Information Name: Shiron Haskins Email: In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at . Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
04/25/2024
Full time
Title: Senior Data Business Analyst (Wage) State Role Title: Prog Admin Specialist III Hiring Range: $39.12 - $63.57 Pay Band: 6 Agency: VA Dept of Transportation Location: Dept of Transportation Agency Website: Recruitment Type: General Public - G Job Duties What drives you? Whether it's knowing the work you do makes a difference, having a great work/life balance, working on exciting and challenging projects, leading innovation, and championing change or simply working with a great group of people who are committed to professionalism. At the Virginia Department of Transportation, we have something for you. The Virginia Department of Transportation (VDOT) is excited to announce an opportunity to serve as a part-time Senior Business Data Analyst (Wage) in our Business Integrated Solutions Division. This role with provide assistance to our newly established data program and the associated enterprise data management efforts. This position is located in Richmond, Virginia. VDOT has recently embarked on a journey of enterprise data management and is in the process of implementing agency-wide data governance and master data management. As the team progresses in its work, we will have an increasing need for experienced and dedicated problem-solving. These problem-solving tasks may span the entire scope of the program, from dealing with the growth and education of business data stewards to handling complex data modeling. We are looking for an energetic and positive team member to join and assist our growing data team. This position's specific responsibilities and duties will include, but are not limited to: • Perform high level analysis as needed to support cross-functional initiatives. Coordinate across divisions and districts to ensure consistency, performance, and reliability of analytical tools. • Utilize knowledge of key division responsibilities to independently perform ad-hoc requests as needed to support management initiatives. • Work collaboratively with internal and external customers to identify and implement innovative solutions to help improve the quality of Division products and services. Build upon knowledge and understanding of Division and Agency business practices to design and implement tools to support and improve performance. • Support the Division's role in providing data and analysis to reinforce agency wide initiatives. • Implement effective quality assurance and quality control strategies to ensure data and analysis is correct and responsive to the request. Employ knowledge of Division and Agency data sources to accurately and effectively provide data and information. • Lead, guide, and train data stewards across the agency for the implementation of data policies and practices. • Provide strategic leadership for data management activities to implement and improve the enterprise data program. • Oversee contracts and activities that support the data management program. Minimum Qualifications • Demonstrated skill developing and managing large data sets and integrating data from different sources and across different platforms. • Skill in working with business and financial information systems. • Knowledge of theory and principles of database development, data management, business process improvement, and performance management. • Proficient use of Microsoft software with a focus on Access and Excel. • Ability to apply logic and reasoning to identify and analyze problem areas and recommend various solutions consistent with applicable regulations and policies. • Skill in oral and written communication to build effective relationships. Additional Considerations • Knowledge of federal and state transportation regulations and policies. • Oral and written communication skills. • Knowledge of transportation planning, project development and finance. • Certified Data Management Professional (CDMP) and/or Certified Data Professional (CDP) Certification. • Proficiency with critical data element (CDE) identification, management, and data protection sub disciplines. • Demonstrated experience defining, assessing, and improving data to meet the needs of a large business area and community. • Demonstrated experience working in transportation, with transportation professionals in a data and/or information system context - or comparable experience (e.g., in a related field or role) • Strong understanding of Scrum concepts and methodology. • Understand information policy and standards, and the data ownership and accountability framework. • Demonstrated experience defining, assessing, and improving data and information systems to meet the needs of a large business area and community. • Advanced knowledge of data quality rule design and tooling. • Knowledge of controls, gap assessment and reporting procedures. • Experience leading initiatives or projects within the business, and between the business and IT. • Experience leading organizational change management initiatives. • Experience with dimensional modeling and normalization • Familiar with reporting and analytics tools • Familiar with geospatial data management, topology, and geodatabases Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position. This position requires a fingerprint based Criminal History Background Check, DMV Record Check and Work History Verification with references. VDOT is an emergency operation agency. Positions physically working within Central Office locations may be designated upon request and coordination among the respective District Engineer or Administrator and Chief. Assignments are updated annually. Not all designated employees are provided an emergency operations assignment. Once onboarded, this position may be eligible for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth telework policy. We are a "Virginia Values Veterans" (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application. VDOT utilizes a market-based pay program, which has been approved by DHRM. Therefore, advertised rates of pay may or may not align with the Commonwealth pay bands. The position you are applying for is an Hourly/Wage position. Hourly (wage) employees may not work more than an average of 29 hours a week and cannot exceed 1500 hours the wage employment year (5/1 - 4/30). This position does not include health insurance, retirement or paid leave benefits. Contact Information Name: Shiron Haskins Email: In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at . Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As a dedicated Director, Business Strategy Analytics (Deposit Forecasting), you will lead a team of Business Strategy Analysts who use quantitative and qualitative analytics to provide thought leadership on evolving industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends for the business unit. Provides insights and information-based context for vital team members in the business unit to effectively lead, influence, and impact line of business strategy. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for developing and implementing the analytic direction for the business unit to enable proactive and sustained information-based learning on industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends. Leads discussions with various key partners to provide input into strategy development based on learning from analyses and strategy management work. Is responsible for efforts to identify key business assumptions and hypotheses around line of business strategy, and the development of the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience. Partners with crucial teams to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels and Member Experience. Applies experienced analytical difficulty and industry standard processes to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes and to evaluate risks to strategic goals. Optimally communicates the significance of the strategic insights to senior leaders and key partners, and influences and drives strategic agreement through insightfulness, interpersonal, and negotiation skills. Builds and supervises a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in business, Science, Finance, Economics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in data and/or analytics or strategy consulting (i.e., industry trends, market analysis and strategic direction); OR Advanced Degree in Business, Science, Finance, Economics with 6 years of experience in data and/or analytics or strategy consulting. 3 years of direct team lead or management experience. Extensive experience identifying business needs and leading strategic plans driven by qualitative/quantitative analysis and market insights. Expert analytical skills with experience using hypotheses-driven problem solving. Demonstrated experience influencing business decisions and improve business results. Extensive experience leading and performing complex data analysis using various data analytics tools (i.e., Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics). Demonstrated experience working with leadership teams to identify key opportunities to develop and enhance business strategy using quantitative and qualitative analytics. What sets you apart: US military experience through military service or a military spouse/domestic partner. Demonstrated experience in deposit balance forecasting and scenario analysis, structuring analytics, and presenting analytical results to executive management. Subject matter expertise in macro-economic drivers and depositor behaviors. Experience with data science, model development, and statistical model governance. Proven track record of working across the organization to deliver pragmatic and insightful solutions. Master's Degree in business or quantitative field. Developing a team of analysts, or personally using Python, R, SAS, or a similar language to solve complex business problems. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/25/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As a dedicated Director, Business Strategy Analytics (Deposit Forecasting), you will lead a team of Business Strategy Analysts who use quantitative and qualitative analytics to provide thought leadership on evolving industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends for the business unit. Provides insights and information-based context for vital team members in the business unit to effectively lead, influence, and impact line of business strategy. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for developing and implementing the analytic direction for the business unit to enable proactive and sustained information-based learning on industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends. Leads discussions with various key partners to provide input into strategy development based on learning from analyses and strategy management work. Is responsible for efforts to identify key business assumptions and hypotheses around line of business strategy, and the development of the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience. Partners with crucial teams to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels and Member Experience. Applies experienced analytical difficulty and industry standard processes to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes and to evaluate risks to strategic goals. Optimally communicates the significance of the strategic insights to senior leaders and key partners, and influences and drives strategic agreement through insightfulness, interpersonal, and negotiation skills. Builds and supervises a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in business, Science, Finance, Economics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in data and/or analytics or strategy consulting (i.e., industry trends, market analysis and strategic direction); OR Advanced Degree in Business, Science, Finance, Economics with 6 years of experience in data and/or analytics or strategy consulting. 3 years of direct team lead or management experience. Extensive experience identifying business needs and leading strategic plans driven by qualitative/quantitative analysis and market insights. Expert analytical skills with experience using hypotheses-driven problem solving. Demonstrated experience influencing business decisions and improve business results. Extensive experience leading and performing complex data analysis using various data analytics tools (i.e., Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics). Demonstrated experience working with leadership teams to identify key opportunities to develop and enhance business strategy using quantitative and qualitative analytics. What sets you apart: US military experience through military service or a military spouse/domestic partner. Demonstrated experience in deposit balance forecasting and scenario analysis, structuring analytics, and presenting analytical results to executive management. Subject matter expertise in macro-economic drivers and depositor behaviors. Experience with data science, model development, and statistical model governance. Proven track record of working across the organization to deliver pragmatic and insightful solutions. Master's Degree in business or quantitative field. Developing a team of analysts, or personally using Python, R, SAS, or a similar language to solve complex business problems. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As a dedicated Director, Business Strategy Analytics (Deposit Forecasting), you will lead a team of Business Strategy Analysts who use quantitative and qualitative analytics to provide thought leadership on evolving industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends for the business unit. Provides insights and information-based context for vital team members in the business unit to effectively lead, influence, and impact line of business strategy. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for developing and implementing the analytic direction for the business unit to enable proactive and sustained information-based learning on industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends. Leads discussions with various key partners to provide input into strategy development based on learning from analyses and strategy management work. Is responsible for efforts to identify key business assumptions and hypotheses around line of business strategy, and the development of the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience. Partners with crucial teams to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels and Member Experience. Applies experienced analytical difficulty and industry standard processes to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes and to evaluate risks to strategic goals. Optimally communicates the significance of the strategic insights to senior leaders and key partners, and influences and drives strategic agreement through insightfulness, interpersonal, and negotiation skills. Builds and supervises a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in business, Science, Finance, Economics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in data and/or analytics or strategy consulting (i.e., industry trends, market analysis and strategic direction); OR Advanced Degree in Business, Science, Finance, Economics with 6 years of experience in data and/or analytics or strategy consulting. 3 years of direct team lead or management experience. Extensive experience identifying business needs and leading strategic plans driven by qualitative/quantitative analysis and market insights. Expert analytical skills with experience using hypotheses-driven problem solving. Demonstrated experience influencing business decisions and improve business results. Extensive experience leading and performing complex data analysis using various data analytics tools (i.e., Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics). Demonstrated experience working with leadership teams to identify key opportunities to develop and enhance business strategy using quantitative and qualitative analytics. What sets you apart: US military experience through military service or a military spouse/domestic partner. Demonstrated experience in deposit balance forecasting and scenario analysis, structuring analytics, and presenting analytical results to executive management. Subject matter expertise in macro-economic drivers and depositor behaviors. Experience with data science, model development, and statistical model governance. Proven track record of working across the organization to deliver pragmatic and insightful solutions. Master's Degree in business or quantitative field. Developing a team of analysts, or personally using Python, R, SAS, or a similar language to solve complex business problems. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/25/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As a dedicated Director, Business Strategy Analytics (Deposit Forecasting), you will lead a team of Business Strategy Analysts who use quantitative and qualitative analytics to provide thought leadership on evolving industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends for the business unit. Provides insights and information-based context for vital team members in the business unit to effectively lead, influence, and impact line of business strategy. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for developing and implementing the analytic direction for the business unit to enable proactive and sustained information-based learning on industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends. Leads discussions with various key partners to provide input into strategy development based on learning from analyses and strategy management work. Is responsible for efforts to identify key business assumptions and hypotheses around line of business strategy, and the development of the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience. Partners with crucial teams to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels and Member Experience. Applies experienced analytical difficulty and industry standard processes to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes and to evaluate risks to strategic goals. Optimally communicates the significance of the strategic insights to senior leaders and key partners, and influences and drives strategic agreement through insightfulness, interpersonal, and negotiation skills. Builds and supervises a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in business, Science, Finance, Economics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in data and/or analytics or strategy consulting (i.e., industry trends, market analysis and strategic direction); OR Advanced Degree in Business, Science, Finance, Economics with 6 years of experience in data and/or analytics or strategy consulting. 3 years of direct team lead or management experience. Extensive experience identifying business needs and leading strategic plans driven by qualitative/quantitative analysis and market insights. Expert analytical skills with experience using hypotheses-driven problem solving. Demonstrated experience influencing business decisions and improve business results. Extensive experience leading and performing complex data analysis using various data analytics tools (i.e., Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics). Demonstrated experience working with leadership teams to identify key opportunities to develop and enhance business strategy using quantitative and qualitative analytics. What sets you apart: US military experience through military service or a military spouse/domestic partner. Demonstrated experience in deposit balance forecasting and scenario analysis, structuring analytics, and presenting analytical results to executive management. Subject matter expertise in macro-economic drivers and depositor behaviors. Experience with data science, model development, and statistical model governance. Proven track record of working across the organization to deliver pragmatic and insightful solutions. Master's Degree in business or quantitative field. Developing a team of analysts, or personally using Python, R, SAS, or a similar language to solve complex business problems. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst II, you will be responsible for responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). This role develops and delivers on-boarding contact center scheduling training to management and contact center employees. You will build and maintain internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. The Real Time Analyst II oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. You monitor call center patterns to plan and execute on productivity and key performance indicators. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day . This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Contribute to the larger scale strategy for Bank Omni intraday performance (Maintains awareness of business strategy, changes and impacts to performance and execute) Responsible for identifying performance gaps in real time. Service as a resource to team members on escalated issues Develop Contact Center Real Time Management knowledge to feed business decisions in support Member Service efficiencies. Identify performance trends and develop solutions to remediate. Makes real time scheduled activity adjustments to remediate performance gaps. Manages and adjusts call routing to ensure service levels are met. Monitors call volume demand in real time and flexes workforce accordingly What you have: High School Diploma; OR 1 year of call center experience. 1 year of experience within a contact center environment. Relationship skills, verbal and written communication and ability to identify root cause / solutions. Basic knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment is preferred. Basic knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Basic knowledge and experience with workforce management tools and software such as NICE IEX and Cisco The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $48,890.00-$87,600 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/25/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst II, you will be responsible for responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). This role develops and delivers on-boarding contact center scheduling training to management and contact center employees. You will build and maintain internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. The Real Time Analyst II oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. You monitor call center patterns to plan and execute on productivity and key performance indicators. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day . This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Contribute to the larger scale strategy for Bank Omni intraday performance (Maintains awareness of business strategy, changes and impacts to performance and execute) Responsible for identifying performance gaps in real time. Service as a resource to team members on escalated issues Develop Contact Center Real Time Management knowledge to feed business decisions in support Member Service efficiencies. Identify performance trends and develop solutions to remediate. Makes real time scheduled activity adjustments to remediate performance gaps. Manages and adjusts call routing to ensure service levels are met. Monitors call volume demand in real time and flexes workforce accordingly What you have: High School Diploma; OR 1 year of call center experience. 1 year of experience within a contact center environment. Relationship skills, verbal and written communication and ability to identify root cause / solutions. Basic knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment is preferred. Basic knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Basic knowledge and experience with workforce management tools and software such as NICE IEX and Cisco The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $48,890.00-$87,600 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst III, you will be responsible for the contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). This role develops and delivers on-boarding contact center scheduling training to management and contact center employees. You will build and maintain internal and external business partner relationships to proactively identify, report, and solve scheduling issues and deliver on performance. The Real Time Analyst II oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This position monitors call center patterns to plan and execute on productivity and key performance indicators. We offer a flexible work environment. T his hybrid role requires an individual to be in the office 4 days per week which will include 1 weekend day . This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Be involved in the larger scale strategy for Bank Omni intraday performance (Maintains awareness of business strategy, changes and impacts to performance and execute) Responsible for identifying performance gaps in real time. Service as a resource to team members on escalated issues Develop Contact Center Real Time Management knowledge to feed business decisions in support Member Service efficiencies. Identify performance trends and develop solutions to remediate. Makes real time scheduled activity adjustments to remediate performance gaps. Manages and adjusts call routing to ensure service levels are met. Monitors call volume demand in real time and flexes workforce accordingly What you have: High School Diploma; OR 1 year of call center experience. Demonstrable understanding of a contact center environment. Relationship skills, verbal and written communication and ability to assist in identification of root cause / solutions. Basic knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment is preferred. Basic knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Basic knowledge and experience with workforce management tools and software such as NICE IEX and Cisco The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is : $43,680.00-$67,030.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/25/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst III, you will be responsible for the contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). This role develops and delivers on-boarding contact center scheduling training to management and contact center employees. You will build and maintain internal and external business partner relationships to proactively identify, report, and solve scheduling issues and deliver on performance. The Real Time Analyst II oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This position monitors call center patterns to plan and execute on productivity and key performance indicators. We offer a flexible work environment. T his hybrid role requires an individual to be in the office 4 days per week which will include 1 weekend day . This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Be involved in the larger scale strategy for Bank Omni intraday performance (Maintains awareness of business strategy, changes and impacts to performance and execute) Responsible for identifying performance gaps in real time. Service as a resource to team members on escalated issues Develop Contact Center Real Time Management knowledge to feed business decisions in support Member Service efficiencies. Identify performance trends and develop solutions to remediate. Makes real time scheduled activity adjustments to remediate performance gaps. Manages and adjusts call routing to ensure service levels are met. Monitors call volume demand in real time and flexes workforce accordingly What you have: High School Diploma; OR 1 year of call center experience. Demonstrable understanding of a contact center environment. Relationship skills, verbal and written communication and ability to assist in identification of root cause / solutions. Basic knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment is preferred. Basic knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Basic knowledge and experience with workforce management tools and software such as NICE IEX and Cisco The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is : $43,680.00-$67,030.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Perform various analysis and interpretation with SQL to link business needs and objectives for assigned function. This team works with our membership and enrollment teams to research system errors, processes and enhancements. Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems Use Excel and Visio to complete daily tasks Identify and analyze user requirements, procedures, and problems to improve existing processes Perform detailed analysis on assigned projects, recommend potential business solutions and assist with implementation Identify ways to enhance performance management and operational reports related to new business implementation processes Develop and incorporate organizational best practices into business applications Lead problem solving and coordination efforts between various business units Assist with formulating and updating departmental policies and procedures Education/Experience: Bachelor's degree in related field or equivalent experience. 4-6 years of business process or data analysis experience, preferably in healthcare. Advanced knowledge of Microsoft Applications, including Excel and Access preferred. Project management experience preferred. Skills: SQL Mongo Data Analysis Pay Range: $67,400.00 - $121,300.00 per year Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
04/25/2024
Full time
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Perform various analysis and interpretation with SQL to link business needs and objectives for assigned function. This team works with our membership and enrollment teams to research system errors, processes and enhancements. Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems Use Excel and Visio to complete daily tasks Identify and analyze user requirements, procedures, and problems to improve existing processes Perform detailed analysis on assigned projects, recommend potential business solutions and assist with implementation Identify ways to enhance performance management and operational reports related to new business implementation processes Develop and incorporate organizational best practices into business applications Lead problem solving and coordination efforts between various business units Assist with formulating and updating departmental policies and procedures Education/Experience: Bachelor's degree in related field or equivalent experience. 4-6 years of business process or data analysis experience, preferably in healthcare. Advanced knowledge of Microsoft Applications, including Excel and Access preferred. Project management experience preferred. Skills: SQL Mongo Data Analysis Pay Range: $67,400.00 - $121,300.00 per year Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst II, you will be responsible for responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). This role develops and delivers on-boarding contact center scheduling training to management and contact center employees. You will build and maintain internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. The Real Time Analyst II oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. You monitor call center patterns to plan and execute on productivity and key performance indicators. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day . This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Contribute to the larger scale strategy for Bank Omni intraday performance (Maintains awareness of business strategy, changes and impacts to performance and execute) Responsible for identifying performance gaps in real time. Service as a resource to team members on escalated issues Develop Contact Center Real Time Management knowledge to feed business decisions in support Member Service efficiencies. Identify performance trends and develop solutions to remediate. Makes real time scheduled activity adjustments to remediate performance gaps. Manages and adjusts call routing to ensure service levels are met. Monitors call volume demand in real time and flexes workforce accordingly What you have: High School Diploma; OR 1 year of call center experience. 1 year of experience within a contact center environment. Relationship skills, verbal and written communication and ability to identify root cause / solutions. Basic knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment is preferred. Basic knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Basic knowledge and experience with workforce management tools and software such as NICE IEX and Cisco The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $48,890.00-$87,600 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/25/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst II, you will be responsible for responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). This role develops and delivers on-boarding contact center scheduling training to management and contact center employees. You will build and maintain internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. The Real Time Analyst II oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. You monitor call center patterns to plan and execute on productivity and key performance indicators. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day . This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Contribute to the larger scale strategy for Bank Omni intraday performance (Maintains awareness of business strategy, changes and impacts to performance and execute) Responsible for identifying performance gaps in real time. Service as a resource to team members on escalated issues Develop Contact Center Real Time Management knowledge to feed business decisions in support Member Service efficiencies. Identify performance trends and develop solutions to remediate. Makes real time scheduled activity adjustments to remediate performance gaps. Manages and adjusts call routing to ensure service levels are met. Monitors call volume demand in real time and flexes workforce accordingly What you have: High School Diploma; OR 1 year of call center experience. 1 year of experience within a contact center environment. Relationship skills, verbal and written communication and ability to identify root cause / solutions. Basic knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment is preferred. Basic knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Basic knowledge and experience with workforce management tools and software such as NICE IEX and Cisco The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $48,890.00-$87,600 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst II, you will be responsible for responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). This role develops and delivers on-boarding contact center scheduling training to management and contact center employees. You will build and maintain internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. The Real Time Analyst II oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. You monitor call center patterns to plan and execute on productivity and key performance indicators. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day . This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Contribute to the larger scale strategy for Bank Omni intraday performance (Maintains awareness of business strategy, changes and impacts to performance and execute) Responsible for identifying performance gaps in real time. Service as a resource to team members on escalated issues Develop Contact Center Real Time Management knowledge to feed business decisions in support Member Service efficiencies. Identify performance trends and develop solutions to remediate. Makes real time scheduled activity adjustments to remediate performance gaps. Manages and adjusts call routing to ensure service levels are met. Monitors call volume demand in real time and flexes workforce accordingly What you have: High School Diploma; OR 1 year of call center experience. 1 year of experience within a contact center environment. Relationship skills, verbal and written communication and ability to identify root cause / solutions. Basic knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment is preferred. Basic knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Basic knowledge and experience with workforce management tools and software such as NICE IEX and Cisco The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $48,890.00-$87,600 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/25/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst II, you will be responsible for responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). This role develops and delivers on-boarding contact center scheduling training to management and contact center employees. You will build and maintain internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. The Real Time Analyst II oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. You monitor call center patterns to plan and execute on productivity and key performance indicators. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day . This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Contribute to the larger scale strategy for Bank Omni intraday performance (Maintains awareness of business strategy, changes and impacts to performance and execute) Responsible for identifying performance gaps in real time. Service as a resource to team members on escalated issues Develop Contact Center Real Time Management knowledge to feed business decisions in support Member Service efficiencies. Identify performance trends and develop solutions to remediate. Makes real time scheduled activity adjustments to remediate performance gaps. Manages and adjusts call routing to ensure service levels are met. Monitors call volume demand in real time and flexes workforce accordingly What you have: High School Diploma; OR 1 year of call center experience. 1 year of experience within a contact center environment. Relationship skills, verbal and written communication and ability to identify root cause / solutions. Basic knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment is preferred. Basic knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Basic knowledge and experience with workforce management tools and software such as NICE IEX and Cisco The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $48,890.00-$87,600 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Perform various analysis and interpretation with SQL to link business needs and objectives for assigned function. This team works with our membership and enrollment teams to research system errors, processes and enhancements. Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems Use Excel and Visio to complete daily tasks Identify and analyze user requirements, procedures, and problems to improve existing processes Perform detailed analysis on assigned projects, recommend potential business solutions and assist with implementation Identify ways to enhance performance management and operational reports related to new business implementation processes Develop and incorporate organizational best practices into business applications Lead problem solving and coordination efforts between various business units Assist with formulating and updating departmental policies and procedures Education/Experience: Bachelor's degree in related field or equivalent experience. 4-6 years of business process or data analysis experience, preferably in healthcare. Advanced knowledge of Microsoft Applications, including Excel and Access preferred. Project management experience preferred. Skills: SQL Mongo Data Analysis Pay Range: $67,400.00 - $121,300.00 per year Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
04/25/2024
Full time
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Perform various analysis and interpretation with SQL to link business needs and objectives for assigned function. This team works with our membership and enrollment teams to research system errors, processes and enhancements. Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems Use Excel and Visio to complete daily tasks Identify and analyze user requirements, procedures, and problems to improve existing processes Perform detailed analysis on assigned projects, recommend potential business solutions and assist with implementation Identify ways to enhance performance management and operational reports related to new business implementation processes Develop and incorporate organizational best practices into business applications Lead problem solving and coordination efforts between various business units Assist with formulating and updating departmental policies and procedures Education/Experience: Bachelor's degree in related field or equivalent experience. 4-6 years of business process or data analysis experience, preferably in healthcare. Advanced knowledge of Microsoft Applications, including Excel and Access preferred. Project management experience preferred. Skills: SQL Mongo Data Analysis Pay Range: $67,400.00 - $121,300.00 per year Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst III, you will be responsible for the contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). This role develops and delivers on-boarding contact center scheduling training to management and contact center employees. You will build and maintain internal and external business partner relationships to proactively identify, report, and solve scheduling issues and deliver on performance. The Real Time Analyst II oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This position monitors call center patterns to plan and execute on productivity and key performance indicators. We offer a flexible work environment. T his hybrid role requires an individual to be in the office 4 days per week which will include 1 weekend day . This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Be involved in the larger scale strategy for Bank Omni intraday performance (Maintains awareness of business strategy, changes and impacts to performance and execute) Responsible for identifying performance gaps in real time. Service as a resource to team members on escalated issues Develop Contact Center Real Time Management knowledge to feed business decisions in support Member Service efficiencies. Identify performance trends and develop solutions to remediate. Makes real time scheduled activity adjustments to remediate performance gaps. Manages and adjusts call routing to ensure service levels are met. Monitors call volume demand in real time and flexes workforce accordingly What you have: High School Diploma; OR 1 year of call center experience. Demonstrable understanding of a contact center environment. Relationship skills, verbal and written communication and ability to assist in identification of root cause / solutions. Basic knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment is preferred. Basic knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Basic knowledge and experience with workforce management tools and software such as NICE IEX and Cisco The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is : $43,680.00-$67,030.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/25/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst III, you will be responsible for the contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). This role develops and delivers on-boarding contact center scheduling training to management and contact center employees. You will build and maintain internal and external business partner relationships to proactively identify, report, and solve scheduling issues and deliver on performance. The Real Time Analyst II oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This position monitors call center patterns to plan and execute on productivity and key performance indicators. We offer a flexible work environment. T his hybrid role requires an individual to be in the office 4 days per week which will include 1 weekend day . This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Be involved in the larger scale strategy for Bank Omni intraday performance (Maintains awareness of business strategy, changes and impacts to performance and execute) Responsible for identifying performance gaps in real time. Service as a resource to team members on escalated issues Develop Contact Center Real Time Management knowledge to feed business decisions in support Member Service efficiencies. Identify performance trends and develop solutions to remediate. Makes real time scheduled activity adjustments to remediate performance gaps. Manages and adjusts call routing to ensure service levels are met. Monitors call volume demand in real time and flexes workforce accordingly What you have: High School Diploma; OR 1 year of call center experience. Demonstrable understanding of a contact center environment. Relationship skills, verbal and written communication and ability to assist in identification of root cause / solutions. Basic knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment is preferred. Basic knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Basic knowledge and experience with workforce management tools and software such as NICE IEX and Cisco The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is : $43,680.00-$67,030.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst II, you will be responsible for responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). This role develops and delivers on-boarding contact center scheduling training to management and contact center employees. You will build and maintain internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. The Real Time Analyst II oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. You monitor call center patterns to plan and execute on productivity and key performance indicators. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day . This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Contribute to the larger scale strategy for Bank Omni intraday performance (Maintains awareness of business strategy, changes and impacts to performance and execute) Responsible for identifying performance gaps in real time. Service as a resource to team members on escalated issues Develop Contact Center Real Time Management knowledge to feed business decisions in support Member Service efficiencies. Identify performance trends and develop solutions to remediate. Makes real time scheduled activity adjustments to remediate performance gaps. Manages and adjusts call routing to ensure service levels are met. Monitors call volume demand in real time and flexes workforce accordingly What you have: High School Diploma; OR 1 year of call center experience. 1 year of experience within a contact center environment. Relationship skills, verbal and written communication and ability to identify root cause / solutions. Basic knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment is preferred. Basic knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Basic knowledge and experience with workforce management tools and software such as NICE IEX and Cisco The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $48,890.00-$87,600 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/25/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst II, you will be responsible for responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). This role develops and delivers on-boarding contact center scheduling training to management and contact center employees. You will build and maintain internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. The Real Time Analyst II oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. You monitor call center patterns to plan and execute on productivity and key performance indicators. We offer a flexible work environment t his hybrid role requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day . This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Contribute to the larger scale strategy for Bank Omni intraday performance (Maintains awareness of business strategy, changes and impacts to performance and execute) Responsible for identifying performance gaps in real time. Service as a resource to team members on escalated issues Develop Contact Center Real Time Management knowledge to feed business decisions in support Member Service efficiencies. Identify performance trends and develop solutions to remediate. Makes real time scheduled activity adjustments to remediate performance gaps. Manages and adjusts call routing to ensure service levels are met. Monitors call volume demand in real time and flexes workforce accordingly What you have: High School Diploma; OR 1 year of call center experience. 1 year of experience within a contact center environment. Relationship skills, verbal and written communication and ability to identify root cause / solutions. Basic knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment is preferred. Basic knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Basic knowledge and experience with workforce management tools and software such as NICE IEX and Cisco The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $48,890.00-$87,600 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description and Duties Under the direction of the Executive Director, the Chief Deputy Executive Director acts at the enterprise scale to ensure that the CPUC accomplishes its mission. The Chief Deputy oversees, leads, and manages at least three Deputy Executive Directors depending on enterprise needs, provides executive-level guidance and direction to all CPUC programs, participates in the formulation of CPUC policy, guides day-to-day operations of the Commission, and executes broad oversight of the annual budget of over $1 billion. The Chief Deputy works closely with the Executive Director and the Commission's executive leadership team to develop priorities, initiatives, projects, policies, and work programs that address the business needs of the divisions reporting to the Executive Director. You will find additional information about the job in the Duty Statement. Working Conditions This position can be filled in either San Francisco or Sacramento Positions at the CPUC may be eligible for telework under Government Code 14200 for eligible applicants residing in California, and subject to meeting the telework eligibility criteria. Telework Policy CalHR. Minimum Requirements This position does not have a Classification Specification. Requirements and qualifications for this position can be found in this announcement. For additional questions, please contact the hiring department listed below. Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-420977 Position #(s): -001 Working Title: CEA C - Chief Deputy Executive Director Classification: C. E. A. $12,699.00 - $17,991.00 C # of Positions: 1 Work Location: United States Telework: Hybrid Job Type: Career Executive Assignment - Non Tenured, Full Time Department Information The California Public Utilities Commission (CPUC) regulates services and utilities, protects consumers, safeguards the environment, and assures Californians' access to safe and reliable utility infrastructure and services. The essential services regulated include electric, natural gas, telecommunications, water, railroad, rail transit, and passenger transportation companies. Department Website: Special Requirements STATEMENT OF QUALIFICATIONS REQUIREMENT: INSTRUCTIONS Please follow all of the instructions. This will be the only tool used for determining your final score and rank on the eligibility list for this position. A Statement of Qualifications (SOQ) is required. The SOQ is a narrative description of how your training, experience, and education qualifies you for the CEA C - Chief Deputy Executive Director position. In addition, the SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. In your SOQ, address each category/question using specific examples of your education, training, and experience. The SOQ must be numbered and addressed in the same order as listed; do not consolidate the responses. The SOQ must be typed, single-spaced, in size 11-point font or larger, and no more than three (3) pages in length. NOTE: Cover letters and resumes do not take the place of this SOQ requirement. Please write your SOQ to address the following: 1. Executive-Level Strategy, Guidance, and Direction Describe your experience in setting executive-level strategy and direction, with examples of enterprise-level initiatives you have developed and executed that furthered the mission of your organization. For one example of an enterprise-level initiative that you have led, discuss how you brought your enterprise from one level to the next level, and how you evaluated the success of the initiative. 2. Strategic Actions to Address Fundamental and Emerging Business Needs of the CPUC. Describe your experience in assessing your organization's present and emerging business needs and developing strategies to address the needs. Discuss how you embedded capacity-building in the organization so that the workforce was capable to address the needs in an ongoing way. 3. Strategic Engagements with External Stakeholders to Achieve the CPUC's Mission. Describe your experience and skills at identifying strategic engagements relevant to your organization's mission. Describe your process for choosing strategic engagements, and how you built and maintained the engagements. 4. Authority to Act in the Absence of the Executive Director. Describe your experience and skill at establishing policies and protocols at an enterprise scale. Provide one example describing the enterprise goal, the policy or protocol you developed, and how you embedded the protocol in the operations of your organization. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 5/14/2024 Who May Apply Individuals who are eligible to be appointed to this Career Executive Assignment (CEA) by the State of California. How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at . When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Public Utilities Commission Attn: Human Resources CEA Selections Analyst 505 Van Ness Ave, Room 3008 San Francisco, CA 94102 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Public Utilities Commission Human Resources CEA Selections Analyst 505 Van Ness Ave, Room 3008 San Francisco, CA :00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at . All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - A Statement of Qualifications (SOQ) is required. Please see "Special Requirements" for instructions. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Examination Qualification Requirements All applicants must possess the knowledge and abilities, and any other requirements, described in this announcement. Note: Eligibility to take a CEA examination does not require current permanent status in the civil service. Minimum Qualifications CEA examinations are open to all applicants who possess the knowledge and abilities, and any other requirements as described in the examination bulletin. Eligibility to take a CEA examination does not require current permanent status in civil service. General Qualifications State civil service employees must possess essential general qualifications including integrity, initiative, dependability, good judgment, and ability to work cooperatively with others. Knowledge and Abilities Applicants must demonstrate the ability to perform high administrative and policy - influencing functions effectively. Such overall ability requires possession of most of the following more specific knowledge and abilities: (1) Knowledge of the organization and functions of California State Government including the organization and practices of the Legislature and the Executive Branch; principles, practices, and trends of public administration, organization, and management; techniques of organizing and motivating groups; program development and evaluation; methods of administrative problem solving; principles and practices of policy formulation and development; personnel management techniques; the department's or agency's equal employment opportunity objectives; and a manager's role in the equal employment opportunity program. (2) Ability to plan, organize, and direct the work of multidisciplinary professional and administrative staff; analyze administrative policies, organization, procedures, and practices; integrate the activities of a diverse program to attain common goals; gain the confidence and support of top level administrators and advise them on a wide range of administrative matters; develop cooperative working relationships with representatives of all levels of government, the public, and the Legislative and Executive Branches; analyze complex problems and recommend effective courses of action; prepare and review reports; and effectively contribute to the department's or agency's equal employment opportunity objectives. These knowledge and abilities are expected to be obtained from the following kinds of experience with substantial participation in the formulation . click apply for full job details
04/25/2024
Full time
Job Description and Duties Under the direction of the Executive Director, the Chief Deputy Executive Director acts at the enterprise scale to ensure that the CPUC accomplishes its mission. The Chief Deputy oversees, leads, and manages at least three Deputy Executive Directors depending on enterprise needs, provides executive-level guidance and direction to all CPUC programs, participates in the formulation of CPUC policy, guides day-to-day operations of the Commission, and executes broad oversight of the annual budget of over $1 billion. The Chief Deputy works closely with the Executive Director and the Commission's executive leadership team to develop priorities, initiatives, projects, policies, and work programs that address the business needs of the divisions reporting to the Executive Director. You will find additional information about the job in the Duty Statement. Working Conditions This position can be filled in either San Francisco or Sacramento Positions at the CPUC may be eligible for telework under Government Code 14200 for eligible applicants residing in California, and subject to meeting the telework eligibility criteria. Telework Policy CalHR. Minimum Requirements This position does not have a Classification Specification. Requirements and qualifications for this position can be found in this announcement. For additional questions, please contact the hiring department listed below. Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-420977 Position #(s): -001 Working Title: CEA C - Chief Deputy Executive Director Classification: C. E. A. $12,699.00 - $17,991.00 C # of Positions: 1 Work Location: United States Telework: Hybrid Job Type: Career Executive Assignment - Non Tenured, Full Time Department Information The California Public Utilities Commission (CPUC) regulates services and utilities, protects consumers, safeguards the environment, and assures Californians' access to safe and reliable utility infrastructure and services. The essential services regulated include electric, natural gas, telecommunications, water, railroad, rail transit, and passenger transportation companies. Department Website: Special Requirements STATEMENT OF QUALIFICATIONS REQUIREMENT: INSTRUCTIONS Please follow all of the instructions. This will be the only tool used for determining your final score and rank on the eligibility list for this position. A Statement of Qualifications (SOQ) is required. The SOQ is a narrative description of how your training, experience, and education qualifies you for the CEA C - Chief Deputy Executive Director position. In addition, the SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. In your SOQ, address each category/question using specific examples of your education, training, and experience. The SOQ must be numbered and addressed in the same order as listed; do not consolidate the responses. The SOQ must be typed, single-spaced, in size 11-point font or larger, and no more than three (3) pages in length. NOTE: Cover letters and resumes do not take the place of this SOQ requirement. Please write your SOQ to address the following: 1. Executive-Level Strategy, Guidance, and Direction Describe your experience in setting executive-level strategy and direction, with examples of enterprise-level initiatives you have developed and executed that furthered the mission of your organization. For one example of an enterprise-level initiative that you have led, discuss how you brought your enterprise from one level to the next level, and how you evaluated the success of the initiative. 2. Strategic Actions to Address Fundamental and Emerging Business Needs of the CPUC. Describe your experience in assessing your organization's present and emerging business needs and developing strategies to address the needs. Discuss how you embedded capacity-building in the organization so that the workforce was capable to address the needs in an ongoing way. 3. Strategic Engagements with External Stakeholders to Achieve the CPUC's Mission. Describe your experience and skills at identifying strategic engagements relevant to your organization's mission. Describe your process for choosing strategic engagements, and how you built and maintained the engagements. 4. Authority to Act in the Absence of the Executive Director. Describe your experience and skill at establishing policies and protocols at an enterprise scale. Provide one example describing the enterprise goal, the policy or protocol you developed, and how you embedded the protocol in the operations of your organization. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 5/14/2024 Who May Apply Individuals who are eligible to be appointed to this Career Executive Assignment (CEA) by the State of California. How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at . When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Public Utilities Commission Attn: Human Resources CEA Selections Analyst 505 Van Ness Ave, Room 3008 San Francisco, CA 94102 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Public Utilities Commission Human Resources CEA Selections Analyst 505 Van Ness Ave, Room 3008 San Francisco, CA :00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at . All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - A Statement of Qualifications (SOQ) is required. Please see "Special Requirements" for instructions. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Examination Qualification Requirements All applicants must possess the knowledge and abilities, and any other requirements, described in this announcement. Note: Eligibility to take a CEA examination does not require current permanent status in the civil service. Minimum Qualifications CEA examinations are open to all applicants who possess the knowledge and abilities, and any other requirements as described in the examination bulletin. Eligibility to take a CEA examination does not require current permanent status in civil service. General Qualifications State civil service employees must possess essential general qualifications including integrity, initiative, dependability, good judgment, and ability to work cooperatively with others. Knowledge and Abilities Applicants must demonstrate the ability to perform high administrative and policy - influencing functions effectively. Such overall ability requires possession of most of the following more specific knowledge and abilities: (1) Knowledge of the organization and functions of California State Government including the organization and practices of the Legislature and the Executive Branch; principles, practices, and trends of public administration, organization, and management; techniques of organizing and motivating groups; program development and evaluation; methods of administrative problem solving; principles and practices of policy formulation and development; personnel management techniques; the department's or agency's equal employment opportunity objectives; and a manager's role in the equal employment opportunity program. (2) Ability to plan, organize, and direct the work of multidisciplinary professional and administrative staff; analyze administrative policies, organization, procedures, and practices; integrate the activities of a diverse program to attain common goals; gain the confidence and support of top level administrators and advise them on a wide range of administrative matters; develop cooperative working relationships with representatives of all levels of government, the public, and the Legislative and Executive Branches; analyze complex problems and recommend effective courses of action; prepare and review reports; and effectively contribute to the department's or agency's equal employment opportunity objectives. These knowledge and abilities are expected to be obtained from the following kinds of experience with substantial participation in the formulation . click apply for full job details
Overview The position is part of the Asset Liability Management (ALM) team within Corporate Treasury, focusing on CCAR Stress Testing. The role will contribute to the annual CCAR stress test execution, the mid-cycle stress test, as well as various projects throughout the year. The candidate will join a talented global team of Treasury personnel responsible for the company's asset and liability management, capital management, interest rate and liquidity risk management. The ALM-CCAR team is responsible for the FR Y-14A net interest income and the balance sheet projections for various scenarios. Collects financial data, forecast inputs/assumptions, and runs the model/analyses, execute CCAR stress testing and report the results. Performs attribution analysis, identifies key forecast drivers, and prepares presentations for senior management. Ensure the Balance Sheet Management (BSM) analytics model is functioning as expected, identifies, and troubleshoots any unexpected/unintuitive results. Reviews accuracy of reports and calculations performed by the team members. Ensures proper controls on the quality and integrity of reports produced for senior management and CCAR committee processes. Identifies opportunities to enhance and improve ALM risk measurement and reporting processes. Work on ALM/QRM model improvements and enhancements. Support the validation of models, provide testing and analysis at the request of Model Risk Management. Conduct special projects and ad-hoc analyses/reporting as requested. Interact with Risk and Audit on CCAR related matters. May represent the Bank in interactions with applicable regulators. Interacts with key teams across the Firm including Balance Sheet Modeling, Interest-Rate Risk, OCI, RWA, Capital, as well as the SME LOBs. Cultivates relationships with peers in the businesses, Risk Management, Finance and Corporate Treasury to ensure efficient collection of data/model inputs. This position has direct reports, and the candidate will be managing a team of analysts. Qualifications Master's Degree/PhD degree in a quantitative discipline, including engineering, mathematics, statistics, economics etc. Minimum 8 years of experience in financial services industry. Experience with CCAR stress testing, interest rate risk management, liquidity stress testing, liquidity risk management, and/or asset-liability management within large complex financial organizations preferred. 3+ years of experience with Quantitative Risk Management (QRM) model with exposure to model development/implementation and reporting. Excellent technical documentation and verbal communication skills (ability to explain complex theoretical concepts in simple, easy-to-understand language). Proficient in Excel; Knowledge of VBA and SQL preferred. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon. EEO Statement: BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
04/25/2024
Full time
Overview The position is part of the Asset Liability Management (ALM) team within Corporate Treasury, focusing on CCAR Stress Testing. The role will contribute to the annual CCAR stress test execution, the mid-cycle stress test, as well as various projects throughout the year. The candidate will join a talented global team of Treasury personnel responsible for the company's asset and liability management, capital management, interest rate and liquidity risk management. The ALM-CCAR team is responsible for the FR Y-14A net interest income and the balance sheet projections for various scenarios. Collects financial data, forecast inputs/assumptions, and runs the model/analyses, execute CCAR stress testing and report the results. Performs attribution analysis, identifies key forecast drivers, and prepares presentations for senior management. Ensure the Balance Sheet Management (BSM) analytics model is functioning as expected, identifies, and troubleshoots any unexpected/unintuitive results. Reviews accuracy of reports and calculations performed by the team members. Ensures proper controls on the quality and integrity of reports produced for senior management and CCAR committee processes. Identifies opportunities to enhance and improve ALM risk measurement and reporting processes. Work on ALM/QRM model improvements and enhancements. Support the validation of models, provide testing and analysis at the request of Model Risk Management. Conduct special projects and ad-hoc analyses/reporting as requested. Interact with Risk and Audit on CCAR related matters. May represent the Bank in interactions with applicable regulators. Interacts with key teams across the Firm including Balance Sheet Modeling, Interest-Rate Risk, OCI, RWA, Capital, as well as the SME LOBs. Cultivates relationships with peers in the businesses, Risk Management, Finance and Corporate Treasury to ensure efficient collection of data/model inputs. This position has direct reports, and the candidate will be managing a team of analysts. Qualifications Master's Degree/PhD degree in a quantitative discipline, including engineering, mathematics, statistics, economics etc. Minimum 8 years of experience in financial services industry. Experience with CCAR stress testing, interest rate risk management, liquidity stress testing, liquidity risk management, and/or asset-liability management within large complex financial organizations preferred. 3+ years of experience with Quantitative Risk Management (QRM) model with exposure to model development/implementation and reporting. Excellent technical documentation and verbal communication skills (ability to explain complex theoretical concepts in simple, easy-to-understand language). Proficient in Excel; Knowledge of VBA and SQL preferred. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon. EEO Statement: BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst III, you will be responsible for the contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). This role develops and delivers on-boarding contact center scheduling training to management and contact center employees. You will build and maintain internal and external business partner relationships to proactively identify, report, and solve scheduling issues and deliver on performance. The Real Time Analyst II oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This position monitors call center patterns to plan and execute on productivity and key performance indicators. We offer a flexible work environment. T his hybrid role requires an individual to be in the office 4 days per week which will include 1 weekend day . This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Be involved in the larger scale strategy for Bank Omni intraday performance (Maintains awareness of business strategy, changes and impacts to performance and execute) Responsible for identifying performance gaps in real time. Service as a resource to team members on escalated issues Develop Contact Center Real Time Management knowledge to feed business decisions in support Member Service efficiencies. Identify performance trends and develop solutions to remediate. Makes real time scheduled activity adjustments to remediate performance gaps. Manages and adjusts call routing to ensure service levels are met. Monitors call volume demand in real time and flexes workforce accordingly What you have: High School Diploma; OR 1 year of call center experience. Demonstrable understanding of a contact center environment. Relationship skills, verbal and written communication and ability to assist in identification of root cause / solutions. Basic knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment is preferred. Basic knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Basic knowledge and experience with workforce management tools and software such as NICE IEX and Cisco The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is : $43,680.00-$67,030.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/25/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst III, you will be responsible for the contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). This role develops and delivers on-boarding contact center scheduling training to management and contact center employees. You will build and maintain internal and external business partner relationships to proactively identify, report, and solve scheduling issues and deliver on performance. The Real Time Analyst II oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This position monitors call center patterns to plan and execute on productivity and key performance indicators. We offer a flexible work environment. T his hybrid role requires an individual to be in the office 4 days per week which will include 1 weekend day . This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Be involved in the larger scale strategy for Bank Omni intraday performance (Maintains awareness of business strategy, changes and impacts to performance and execute) Responsible for identifying performance gaps in real time. Service as a resource to team members on escalated issues Develop Contact Center Real Time Management knowledge to feed business decisions in support Member Service efficiencies. Identify performance trends and develop solutions to remediate. Makes real time scheduled activity adjustments to remediate performance gaps. Manages and adjusts call routing to ensure service levels are met. Monitors call volume demand in real time and flexes workforce accordingly What you have: High School Diploma; OR 1 year of call center experience. Demonstrable understanding of a contact center environment. Relationship skills, verbal and written communication and ability to assist in identification of root cause / solutions. Basic knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment is preferred. Basic knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Basic knowledge and experience with workforce management tools and software such as NICE IEX and Cisco The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is : $43,680.00-$67,030.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst III, you will be responsible for the contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). This role develops and delivers on-boarding contact center scheduling training to management and contact center employees. You will build and maintain internal and external business partner relationships to proactively identify, report, and solve scheduling issues and deliver on performance. The Real Time Analyst II oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This position monitors call center patterns to plan and execute on productivity and key performance indicators. We offer a flexible work environment. T his hybrid role requires an individual to be in the office 4 days per week which will include 1 weekend day . This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Be involved in the larger scale strategy for Bank Omni intraday performance (Maintains awareness of business strategy, changes and impacts to performance and execute) Responsible for identifying performance gaps in real time. Service as a resource to team members on escalated issues Develop Contact Center Real Time Management knowledge to feed business decisions in support Member Service efficiencies. Identify performance trends and develop solutions to remediate. Makes real time scheduled activity adjustments to remediate performance gaps. Manages and adjusts call routing to ensure service levels are met. Monitors call volume demand in real time and flexes workforce accordingly What you have: High School Diploma; OR 1 year of call center experience. Demonstrable understanding of a contact center environment. Relationship skills, verbal and written communication and ability to assist in identification of root cause / solutions. Basic knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment is preferred. Basic knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Basic knowledge and experience with workforce management tools and software such as NICE IEX and Cisco The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is : $43,680.00-$67,030.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/25/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Opportunity As a dedicated Real Time Analyst III, you will be responsible for the contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). This role develops and delivers on-boarding contact center scheduling training to management and contact center employees. You will build and maintain internal and external business partner relationships to proactively identify, report, and solve scheduling issues and deliver on performance. The Real Time Analyst II oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This position monitors call center patterns to plan and execute on productivity and key performance indicators. We offer a flexible work environment. T his hybrid role requires an individual to be in the office 4 days per week which will include 1 weekend day . This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Be involved in the larger scale strategy for Bank Omni intraday performance (Maintains awareness of business strategy, changes and impacts to performance and execute) Responsible for identifying performance gaps in real time. Service as a resource to team members on escalated issues Develop Contact Center Real Time Management knowledge to feed business decisions in support Member Service efficiencies. Identify performance trends and develop solutions to remediate. Makes real time scheduled activity adjustments to remediate performance gaps. Manages and adjusts call routing to ensure service levels are met. Monitors call volume demand in real time and flexes workforce accordingly What you have: High School Diploma; OR 1 year of call center experience. Demonstrable understanding of a contact center environment. Relationship skills, verbal and written communication and ability to assist in identification of root cause / solutions. Basic knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint. What sets you apart: Real-time management experience in a centralized call center environment is preferred. Basic knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems. Basic knowledge and experience with workforce management tools and software such as NICE IEX and Cisco The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is : $43,680.00-$67,030.00. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Purpose: At Floor & Decor, we serve our customers with excellent service, a safe shopping environment, inspirational displays, and a compelling shopping experience. We also build careers. We look for those who believe in helping the company succeed, serving our customers, and working together in a respectful, collaborative, and fun environment where every voice counts. Every associate is part of our success. The Senior Tax Analyst is responsible for ensuring timely and accurate monthly, quarterly, and annual income/franchise/Business Tangible Personal Property tax reporting in accordance with federal, state, and local laws. This includes compiling and analyzing financial accounting information, reconciling reports and financial data, and preparing balance sheet account reconciliations. The Senior Tax Analyst is also responsible for preparing the company's income tax provision in accordance with ASC 740 and working directly with the Senior Director of Tax to identify potential tax issues based on in-depth knowledge of the company, tax research, and changing tax laws. Scope of Responsibility Accumulates and analyzes financial accounting data in order to prepare and file federal, state, and local income/franchise tax returns, extensions, estimated tax payments, forecasts and financial accounting estimates of tax Reviews Business Tangible Personal Property Tax (BTPP) renditions prepared by third party vendor for accuracy and recommends quality improvement opportunities Prepares the company's income tax provision in accordance with ASC 740, supporting provision schedules, and related memoranda Completes balance sheet reconciliations and rollforwards in accordance with company policies Reviews tax filings for various reporting requirements (i.e. Form 8300) Proactively assists company external and internal auditors, as needed, to ensure an effective and efficient audit process Communicates with taxing jurisdictions, vendors, and other internal departments on their income/franchise/BTPP tax questions and resolves potential liability issues Works with the Senior Director of Tax on decisions, determinations, and positions based on an in-depth knowledge of the company, industry trends, tax research, and changing laws Essential Skills In-depth knowledge of accounting and tax principles and procedures to complete moderately complex assignments. Ability to research difficult tax topics, write position papers, and present to the Senior Director of Tax, Controller, and internal and external auditors Drive process improvements and develop systematic processes Ability to analyze, solve problems, and adapt to changing organizational and operational needs Excellent verbal and written communication skills Ability to provide excellent customer service to internal customers and partner with other functions to improve processes and create value Benefits & Rewards Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
04/25/2024
Full time
Purpose: At Floor & Decor, we serve our customers with excellent service, a safe shopping environment, inspirational displays, and a compelling shopping experience. We also build careers. We look for those who believe in helping the company succeed, serving our customers, and working together in a respectful, collaborative, and fun environment where every voice counts. Every associate is part of our success. The Senior Tax Analyst is responsible for ensuring timely and accurate monthly, quarterly, and annual income/franchise/Business Tangible Personal Property tax reporting in accordance with federal, state, and local laws. This includes compiling and analyzing financial accounting information, reconciling reports and financial data, and preparing balance sheet account reconciliations. The Senior Tax Analyst is also responsible for preparing the company's income tax provision in accordance with ASC 740 and working directly with the Senior Director of Tax to identify potential tax issues based on in-depth knowledge of the company, tax research, and changing tax laws. Scope of Responsibility Accumulates and analyzes financial accounting data in order to prepare and file federal, state, and local income/franchise tax returns, extensions, estimated tax payments, forecasts and financial accounting estimates of tax Reviews Business Tangible Personal Property Tax (BTPP) renditions prepared by third party vendor for accuracy and recommends quality improvement opportunities Prepares the company's income tax provision in accordance with ASC 740, supporting provision schedules, and related memoranda Completes balance sheet reconciliations and rollforwards in accordance with company policies Reviews tax filings for various reporting requirements (i.e. Form 8300) Proactively assists company external and internal auditors, as needed, to ensure an effective and efficient audit process Communicates with taxing jurisdictions, vendors, and other internal departments on their income/franchise/BTPP tax questions and resolves potential liability issues Works with the Senior Director of Tax on decisions, determinations, and positions based on an in-depth knowledge of the company, industry trends, tax research, and changing laws Essential Skills In-depth knowledge of accounting and tax principles and procedures to complete moderately complex assignments. Ability to research difficult tax topics, write position papers, and present to the Senior Director of Tax, Controller, and internal and external auditors Drive process improvements and develop systematic processes Ability to analyze, solve problems, and adapt to changing organizational and operational needs Excellent verbal and written communication skills Ability to provide excellent customer service to internal customers and partner with other functions to improve processes and create value Benefits & Rewards Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Arthrex, Inc. is a global medical device company and a leader in new product development and medical education. We are a privately held company that strives to accomplish our corporate mission of Helping Surgeons Treat Their Patients Better . We are committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact. Arthrex Benefits Medical, Dental and Vision Insurance Company-Provided Life Insurance Voluntary Life Insurance Flexible Spending Account (FSA) Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness) Matching 401(k) Retirement Plan Annual Bonus Wellness Incentive Program Free, Onsite Medical Clinics Free Lunch Tuition Reimbursement Program Trip of a Lifetime Paid Parental Leave Paid Time Off Volunteer PTO Employee Assistance Provider (EAP) Please note, most benefits are for regular, full time employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law. Arthrex Inc. is hiring a Customer Service Coordinator I - International to work at our Logistics Center in Fort Myers, FL to be responsible for order management of large replenishment, special project, and product launch orders. This position will operate within the International Logistics team which includes Supply Network Planning to ensure consistent and manageable distribution of inventory to distributor and subsidiary partners in the BRASIL and LATAM regions. We are also offering a $2,000.00 sign on bonus (minus appropriate tax withholdings), that will be paid to you on the first pay period after you start your employment at Arthrex. Essential Duties and Responsibilities: Responsible for analyzing and managing weekly distributor and subsidiary replenishment orders. This includes but is not limited to a thorough auditing process, inventory allocation review, AR review and collaboration with supply chain/product management on restricted materials. Also responsible for order life cycle management (order entry to physical delivery) to ensure customer receives timely communications and reports for import/export processing. Monitor, organize and resolve all international customer inquiries daily. Effectively communicates all appropriate updates to international customers via email. Responsible for resolving order discrepancies for assigned accounts. Assigned accounts will vary depending on skill level of employee. Responsible for proper identification of order acknowledgements and confirmations via email through SAP order management. This includes informing customers of backorders and all other pertinent order details within 24 hours of receipt of order submission. Follows Global Trade standard operating procedures set for international government regulations/processes. Closely collaborates with other internal departments such as: International Fulfillment, Transportation, Global Trade, Supply Chain, Regional Manager, International Product Management Team, etc., to resolve export compliance failures, report quality issues, provide freight estimates, and facilitate the proper flow of information between the business and the customer. Also, escalates potential concerns for investigation. Provides quotes for products as requested for assigned customers. Ensures pricing is accurate in sales order and reports discrepancies to the pricing analyst. Interprets information on sales promotions, discounts and applies appropriately on the sales order. Analyzes Backorders and provides weekly updates to customers and regional manager. Monitors aging of backorders and works closely with supply chain to secure allocations for global backorders. Required to manage all order activities in a timely manner to ensure that shipping deadlines are met. Required to work flexible hours as needed by department. Support Core team with Esker Inquiries. Education: High school diploma or equivalent required. Minimum 1 year customer service experience; in a multi-cultural environment preferred. ERP experience required. MRP, sales order processing and backorder analysis experience preferred. International logistics knowledge and experience preferred. Professional written and spoken Spanish / Portuguese preferred. Knowledge and Skill Requirements/ Specialized Courses and/or Training: Technical knowledge of products sold by the company and understanding of handling the products. Basic knowledge of medical terms relating to the products handled. Basic knowledge of marketing concepts and practices. Good phone and computer skills in addition to the ability to multitask. Machine, Tools and/or Equipment Skills: Microsoft Word, Excel, Outlook, and Power Point preferred. Advanced Telephone skills with both outbound and inbound calls, scanning and faxing documents. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Mathematical Skills Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements. Language and Communication Skills: Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas clearly and effectively convey information to other team members and management. Ability to write and record data and information as required by procedures. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Arthrex Benefits Medical, Dental and Vision Insurance Company-Provided Life Insurance Voluntary Life Insurance Flexible Spending Account (FSA) Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness) Matching 401(k) Retirement Plan Annual Bonus Wellness Incentive Program Free Onsite Medical Clinics Free Onsite Lunch Tuition Reimbursement Program Trip of a Lifetime Paid Parental Leave Paid Time Off Volunteer PTO Employee Assistance Provider (EAP) All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.
04/25/2024
Full time
Arthrex, Inc. is a global medical device company and a leader in new product development and medical education. We are a privately held company that strives to accomplish our corporate mission of Helping Surgeons Treat Their Patients Better . We are committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact. Arthrex Benefits Medical, Dental and Vision Insurance Company-Provided Life Insurance Voluntary Life Insurance Flexible Spending Account (FSA) Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness) Matching 401(k) Retirement Plan Annual Bonus Wellness Incentive Program Free, Onsite Medical Clinics Free Lunch Tuition Reimbursement Program Trip of a Lifetime Paid Parental Leave Paid Time Off Volunteer PTO Employee Assistance Provider (EAP) Please note, most benefits are for regular, full time employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law. Arthrex Inc. is hiring a Customer Service Coordinator I - International to work at our Logistics Center in Fort Myers, FL to be responsible for order management of large replenishment, special project, and product launch orders. This position will operate within the International Logistics team which includes Supply Network Planning to ensure consistent and manageable distribution of inventory to distributor and subsidiary partners in the BRASIL and LATAM regions. We are also offering a $2,000.00 sign on bonus (minus appropriate tax withholdings), that will be paid to you on the first pay period after you start your employment at Arthrex. Essential Duties and Responsibilities: Responsible for analyzing and managing weekly distributor and subsidiary replenishment orders. This includes but is not limited to a thorough auditing process, inventory allocation review, AR review and collaboration with supply chain/product management on restricted materials. Also responsible for order life cycle management (order entry to physical delivery) to ensure customer receives timely communications and reports for import/export processing. Monitor, organize and resolve all international customer inquiries daily. Effectively communicates all appropriate updates to international customers via email. Responsible for resolving order discrepancies for assigned accounts. Assigned accounts will vary depending on skill level of employee. Responsible for proper identification of order acknowledgements and confirmations via email through SAP order management. This includes informing customers of backorders and all other pertinent order details within 24 hours of receipt of order submission. Follows Global Trade standard operating procedures set for international government regulations/processes. Closely collaborates with other internal departments such as: International Fulfillment, Transportation, Global Trade, Supply Chain, Regional Manager, International Product Management Team, etc., to resolve export compliance failures, report quality issues, provide freight estimates, and facilitate the proper flow of information between the business and the customer. Also, escalates potential concerns for investigation. Provides quotes for products as requested for assigned customers. Ensures pricing is accurate in sales order and reports discrepancies to the pricing analyst. Interprets information on sales promotions, discounts and applies appropriately on the sales order. Analyzes Backorders and provides weekly updates to customers and regional manager. Monitors aging of backorders and works closely with supply chain to secure allocations for global backorders. Required to manage all order activities in a timely manner to ensure that shipping deadlines are met. Required to work flexible hours as needed by department. Support Core team with Esker Inquiries. Education: High school diploma or equivalent required. Minimum 1 year customer service experience; in a multi-cultural environment preferred. ERP experience required. MRP, sales order processing and backorder analysis experience preferred. International logistics knowledge and experience preferred. Professional written and spoken Spanish / Portuguese preferred. Knowledge and Skill Requirements/ Specialized Courses and/or Training: Technical knowledge of products sold by the company and understanding of handling the products. Basic knowledge of medical terms relating to the products handled. Basic knowledge of marketing concepts and practices. Good phone and computer skills in addition to the ability to multitask. Machine, Tools and/or Equipment Skills: Microsoft Word, Excel, Outlook, and Power Point preferred. Advanced Telephone skills with both outbound and inbound calls, scanning and faxing documents. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Mathematical Skills Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements. Language and Communication Skills: Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas clearly and effectively convey information to other team members and management. Ability to write and record data and information as required by procedures. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Arthrex Benefits Medical, Dental and Vision Insurance Company-Provided Life Insurance Voluntary Life Insurance Flexible Spending Account (FSA) Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness) Matching 401(k) Retirement Plan Annual Bonus Wellness Incentive Program Free Onsite Medical Clinics Free Onsite Lunch Tuition Reimbursement Program Trip of a Lifetime Paid Parental Leave Paid Time Off Volunteer PTO Employee Assistance Provider (EAP) All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.
WHO WE ARE: At HHS Tech Group (HTG), our work matters, and each of us makes a difference in the lives of people every day. HTG is a leader in the development and delivery of innovative, purpose-built modular software and technology solutions to clients in the commercial and government sectors. WHAT WE DO: HHS Tech Group creates innovative, purpose-built technology products and solutions, resulting in value and positive, quantifiable impact for our clients and the people they serve. Our people bring our software to life through collaborative relationships with our clients, working as a team, helping to solve complex problems that create positive personal and community impact for the people our clients serve. Each day, our software products and our people are making a difference. OUR PEOPLE MATTER MOST: Improving the lives of others and making an impact daily is no simple task. We are dedicated to our team's professional and personal growth and well-being. Some key rewards and benefits include: Generously sponsored Medical Insurance Fully paid premiums on dental, vision, life, and disability insurance. Generous 401k matching program (100% match up to 6%) Tuition and Certification reimbursement Open PTO policy JOIN US! WHAT YOU WILL DO: The Business Analyst is responsible for understanding project goals, making a plan to achieve those goals, managing changes, and promoting the alignment of established goals with business decisions throughout the life of a project. Responsibilities: Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (functional requirements, business requirements, use cases, Graphical User Interface (GUI) screens and interface designs) Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. Work independently with users to define concepts with guidance from project managers Drive and challenge business units on their assumptions of how they will successfully execute their plans Serve as the conduit between the customer community (internal and external) and the software development team through which requirements flow Develop requirements specifications according to standard templates, using natural language Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs Liaise between the business units, technology teams and support teams Maintain industry/technical knowledge base and facilitate/maintain industry relationships Maintain understanding of the business mission and technology environment Demonstrate commitment to providing customer-focused quality service Perform other duties as deemed relevant based upon experience to fulfill customer needs Required Experience Five (5) or more years of demonstrated Business Analyst experience. 3+ years of State Government experience with Health and Human Services and have a strong level of domain expertise in Medicaid and MMIS (Medicaid Management Information System) initiatives, specifically Provider Enrollment. Two (2) or more years of hands-on Systems/Software Development Life Cycle (SDLC) experience 5+ years of experience capturing, documenting, and refining requirements in Agile, and Hybrid Agile environment (blended Waterfall/Agile approach). Experience in using enterprise-wide requirements definition and management systems and methodologies. Demonstrated successful engagement in multiple simultaneous initiatives/projects. Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Experience in producing deliverable quality documents. Experience with supporting system testing and user acceptance testing Experience training end users and providing business user support Experience with Microsoft Word, Excel, SQL, Visio, Lucid Charts, Jira, Confluence Preferred Experience Experience working in an SOA framework Moderate to high level expertise with T-SQL DB, DS software such as R or Python, and MS Office (Excel, Word, PPT) Health Care knowledge around Health care Billing and coding (CPT/HCPCS, ICD, NDC) is a plus. SAFe Agilist certification preferred Business Analysis Body of Knowledge Certification preferred Critical Skills Detail oriented, analytical, and inquisitive Ability to work independently and with others. Extremely organized with strong time-management skills Requirements Elicitation and Analysis Negotiation Ability to build rapport with internal and external stakeholders quickly Able to produce requirements traceability matrix and work with technical staff to understand requirements Excellent communication and organizational skills Education and Certification BS/BA or equivalent in Computer Science, Information Systems, Engineering, Business, Mathematics, or other related scientific or technical discipline with five (5) or more years of experience related to this position Industry-recognized Business Analyst Certification preferred
04/25/2024
Full time
WHO WE ARE: At HHS Tech Group (HTG), our work matters, and each of us makes a difference in the lives of people every day. HTG is a leader in the development and delivery of innovative, purpose-built modular software and technology solutions to clients in the commercial and government sectors. WHAT WE DO: HHS Tech Group creates innovative, purpose-built technology products and solutions, resulting in value and positive, quantifiable impact for our clients and the people they serve. Our people bring our software to life through collaborative relationships with our clients, working as a team, helping to solve complex problems that create positive personal and community impact for the people our clients serve. Each day, our software products and our people are making a difference. OUR PEOPLE MATTER MOST: Improving the lives of others and making an impact daily is no simple task. We are dedicated to our team's professional and personal growth and well-being. Some key rewards and benefits include: Generously sponsored Medical Insurance Fully paid premiums on dental, vision, life, and disability insurance. Generous 401k matching program (100% match up to 6%) Tuition and Certification reimbursement Open PTO policy JOIN US! WHAT YOU WILL DO: The Business Analyst is responsible for understanding project goals, making a plan to achieve those goals, managing changes, and promoting the alignment of established goals with business decisions throughout the life of a project. Responsibilities: Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (functional requirements, business requirements, use cases, Graphical User Interface (GUI) screens and interface designs) Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. Work independently with users to define concepts with guidance from project managers Drive and challenge business units on their assumptions of how they will successfully execute their plans Serve as the conduit between the customer community (internal and external) and the software development team through which requirements flow Develop requirements specifications according to standard templates, using natural language Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs Liaise between the business units, technology teams and support teams Maintain industry/technical knowledge base and facilitate/maintain industry relationships Maintain understanding of the business mission and technology environment Demonstrate commitment to providing customer-focused quality service Perform other duties as deemed relevant based upon experience to fulfill customer needs Required Experience Five (5) or more years of demonstrated Business Analyst experience. 3+ years of State Government experience with Health and Human Services and have a strong level of domain expertise in Medicaid and MMIS (Medicaid Management Information System) initiatives, specifically Provider Enrollment. Two (2) or more years of hands-on Systems/Software Development Life Cycle (SDLC) experience 5+ years of experience capturing, documenting, and refining requirements in Agile, and Hybrid Agile environment (blended Waterfall/Agile approach). Experience in using enterprise-wide requirements definition and management systems and methodologies. Demonstrated successful engagement in multiple simultaneous initiatives/projects. Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Experience in producing deliverable quality documents. Experience with supporting system testing and user acceptance testing Experience training end users and providing business user support Experience with Microsoft Word, Excel, SQL, Visio, Lucid Charts, Jira, Confluence Preferred Experience Experience working in an SOA framework Moderate to high level expertise with T-SQL DB, DS software such as R or Python, and MS Office (Excel, Word, PPT) Health Care knowledge around Health care Billing and coding (CPT/HCPCS, ICD, NDC) is a plus. SAFe Agilist certification preferred Business Analysis Body of Knowledge Certification preferred Critical Skills Detail oriented, analytical, and inquisitive Ability to work independently and with others. Extremely organized with strong time-management skills Requirements Elicitation and Analysis Negotiation Ability to build rapport with internal and external stakeholders quickly Able to produce requirements traceability matrix and work with technical staff to understand requirements Excellent communication and organizational skills Education and Certification BS/BA or equivalent in Computer Science, Information Systems, Engineering, Business, Mathematics, or other related scientific or technical discipline with five (5) or more years of experience related to this position Industry-recognized Business Analyst Certification preferred
Fidelity TalentSource LLC
Merrimack, New Hampshire
Job Description: The Role As part of Fidelity s Investment Proxy Research Team (IPR), the Senior Proxy Operations Analyst will work closely with technical and business partners to prioritize and drive initiatives that will achieve department objectives. Responsibilities may include any of the following: contributing business leadership for multiple technology and business-only projects, contributing to annual regulatory filing of proxy votes (Form N-PX), performing vendor oversight tasks, developing/managing relationships with clients and business partners, onboarding/mentoring of new associates, and assuming responsibility for certain day-to-day operational activities. They will find opportunities and potential benefits, document requirements, collaborate with technical partners on solution design, and coordinate testing and implementation of new systems and processes. The role requires intellectual curiosity and problem-solving skills to identify potential opportunities to improve the process. Appropriate decision-making skills are required as individual becomes more experienced in the role. This candidate will be asked to work independently to resolve reoccurring problems and escalate more difficult issues. They will need to exercise superior judgment in keeping manager informed about day-to-day issues. The Expertise and Skills You Bring Bachelor s degree 5+ years Financial Services and/or project management experience Ability to work independently and collaboratively with all levels of staff, including management and other internal business partners Strong organizational skills with a proven ability to multi-task and manage multiple projects simultaneously A great teammate with good interpersonal skills and the ability to work collaboratively across departments Ability to prioritize and work under tight deadlines, strong time management skills Excellent verbal and written communication skills Demonstrated strong analytical skills, problem-solving abilities and attention to detail Working knowledge of business process to be able to effectively recommend solutions Ability to excel in a fast-paced, changing environment Advanced Microsoft Office and Sharepoint skills Working knowledge of Agile principles and methodology a plus The Team The IPR team is responsible for Fidelity s affiliated advisors proxy voting programs, including Fidelity Management and Research Company, Fidelity Institutional Asset Management, Strategic Advisers and other internal business partners. Program activities include vote execution, corporate governance research and analysis, portfolio company engagement, policy development and reporting responsibilities. Certifications: Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money. Join Us At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you ve always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3.
04/25/2024
Full time
Job Description: The Role As part of Fidelity s Investment Proxy Research Team (IPR), the Senior Proxy Operations Analyst will work closely with technical and business partners to prioritize and drive initiatives that will achieve department objectives. Responsibilities may include any of the following: contributing business leadership for multiple technology and business-only projects, contributing to annual regulatory filing of proxy votes (Form N-PX), performing vendor oversight tasks, developing/managing relationships with clients and business partners, onboarding/mentoring of new associates, and assuming responsibility for certain day-to-day operational activities. They will find opportunities and potential benefits, document requirements, collaborate with technical partners on solution design, and coordinate testing and implementation of new systems and processes. The role requires intellectual curiosity and problem-solving skills to identify potential opportunities to improve the process. Appropriate decision-making skills are required as individual becomes more experienced in the role. This candidate will be asked to work independently to resolve reoccurring problems and escalate more difficult issues. They will need to exercise superior judgment in keeping manager informed about day-to-day issues. The Expertise and Skills You Bring Bachelor s degree 5+ years Financial Services and/or project management experience Ability to work independently and collaboratively with all levels of staff, including management and other internal business partners Strong organizational skills with a proven ability to multi-task and manage multiple projects simultaneously A great teammate with good interpersonal skills and the ability to work collaboratively across departments Ability to prioritize and work under tight deadlines, strong time management skills Excellent verbal and written communication skills Demonstrated strong analytical skills, problem-solving abilities and attention to detail Working knowledge of business process to be able to effectively recommend solutions Ability to excel in a fast-paced, changing environment Advanced Microsoft Office and Sharepoint skills Working knowledge of Agile principles and methodology a plus The Team The IPR team is responsible for Fidelity s affiliated advisors proxy voting programs, including Fidelity Management and Research Company, Fidelity Institutional Asset Management, Strategic Advisers and other internal business partners. Program activities include vote execution, corporate governance research and analysis, portfolio company engagement, policy development and reporting responsibilities. Certifications: Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money. Join Us At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you ve always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3.