CRM Administrator and Integrator

  • FreedomPay
  • Philadelphia, PA
  • 06/17/2020
Full time I.T. & Communications

Job Description

We are currently seeking an experienced Operational Tools Admin. This is a full time salaried position. You will join a team of engineers doing various jobs to complete basic and complex tasks and solving problems with creative solutions. You will have direct ownership of your work, self sufficient, and have opportunities to learn many different technologies and quickly grow to various server support jobs if desired. Special projects will be available based on desired learning path. You will be rewarded for working smart, communication, creativity and innovation.   In this role, you will have multiple responsibilities including providing project guidance, technical support, administration, and vendor management for operational tools. Directly working with the various departments that use these tools daily and support their business requirements, design, implementation and support.

Primary Job Responsibilities (including but not limited to)

  • Provide technical guidance and administration of Netsuite ERP
  • Work with 3rd party Oracle Netsuite Vendors and integrators
  • Understanding of Java script and usage of Netsuite APIs
  • Provide technical support and administration of Zendesk
  • Work with vendors and supporting of connecting Zendesk and Netsuite
  • Atlassian product line support and administration from an application level
  • Scripting for data inputs and outputs assisting in custom fields and changes
  • Connecting and support integrations, 3rd party modules, and add ons to Atlassian, Netsuite, Zendesk
  • Coordinating technical and project efforts among vendors and integrators
  • Provide strong customer service communication to internal stakeholders
  • Perform regular data audits and resolve data integrity issues
  • Gain feedback from customers and apply to new requirements
  • Assessment of new tools and integrations in support of operational efficiencies
  • Design and implementing searches, reports, dashboards and process monitoring
  • Be involved in all phases of a project: requirement gathering/analysis, gap identification, solution architecture/design, development, configuration, validation, quality control, documentation and training
  • Provide support to users and maintain proper system access; and support end user technical requests. Monitor end-user usage of systems, tracking performance, performing daily administrative and support tasks and maintaining and dating system documentation

Required Skills and Experience

  • At least a BS/BA Degree or equivalent
  • 10 years in ERP/CRM administration
  • 2-3 years in NetSuite experience
  • Experience in the following or similar products:
  • Zendesk or other service desk experience in administration
  • Jira, Confluence application administration
  • Atlassian product lines
  • Office 365
  • API integrations
  • Programming experience with Java, JavaScript, and/or C++
  • REST API scripting
  • Other scripting languages
  • Experience with the following is a plus
  • Azure administration
  • SQL Experience
  • NetSuite SuiteFoundation Certifications