Field Service Representative (1st Shift)

Field Service Representative On-Site 1st Shift

Description

Field Service Representative (FSR) - (On-Site in Hospital setting)

Join a mission that truly matters.
At Kreg Therapeutics, we partner with hospitals to improve outcomes for their most complex patients. Our specialty beds and 24/7 rental services help clinical teams mobilize patients safely, efficiently, and compassionately. As a fast-growing, mission-driven company, we empower our teams to take ownership, innovate, and make measurable impact every day.

We are seeking a dedicated Field Service Representative-On Site (FSR) who will support our operations through delivery support, setup, service, cleaning, and pickup preparation of rental medical equipment. This hands-on role is essential to helping medical teams provide high-quality care.

Position Overview

The Field Service Representative reports to the Operations Manager and local Supervisors and serves as a direct point of support for our hospital partners. This role includes equipment handling, customer service, cleaning/disinfecting, technical troubleshooting, and coordination with dispatch. Training is provided on all Kreg products and processes.

Essential Job Functions

Customer Service & On-Site Support

• Serve as a professional, customer-focused point of contact at each facility.
• Build positive relationships and provide equipment training to on-site staff when needed.
• Communicate effectively with central dispatch and hospital staff regarding order status and service needs.
• Use sound judgment to troubleshoot challenges and ensure timely service.

Equipment Handling & Physical Requirements

• Prepare equipment for patient use through cleaning, disinfecting, testing, and inspection.
• Move, position, and maneuver specialty medical beds and equipment-up to 1,000lbs. using provided tools and safe handling techniques.
• Load and secure equipment prior to transport by the designated driver (you will not operate or drive vehicles).
• Perform tasks requiring standing, walking, bending, kneeling, or stooping throughout the shift.
• Step safely in and out of the truck deck (approximately a two-foot height) to assist with loading/unloading.
• Lift up to 50 lbs. as part of routine job functions.
• Become proficient in troubleshooting and minor repairs on all Kreg products training provided).

Operational & Administrative Responsibilities

• Maintain equipment and workspaces in clean, orderly condition.
• Clean and disinfect rental equipment in accordance with company policies.
• Accurately complete daily reporting requirements using email, mobile devices, and company software.
• Demonstrate strong communication, documentation, and technology comfort.
• Complete orders within assigned timeframes.
• Perform other duties as assigned.

Requirements

Qualifications

• Ability to pass a criminal background check and drug screening.
• Experience in customer-facing or service-oriented roles is highly preferred.
• Strong problem-solving, time-management, and communication skills.
• Ability to lift 50 lbs. and safely handle large medical equipment with provided tools and training.
• Comfortable working in medical facilities and interacting with clinical staff.

Why You'll Love Working at Kreg Therapeutics

Make a meaningful impact.
Our equipment directly affects patient mobility, recovery, and quality of care in your own community.

A place without red tape.
We're a small, fast-moving company where your ideas matter and your work is visible.

Grow your skills.
Learn technical, operational, and clinical-support skills while working closely with senior leadership.

A team-first environment.
Enjoy a supportive, family-like culture built on trust and shared commitment.

Innovate freely.
We support experimentation, continuous improvements, and new solutions-no "silos" or rigid boxes.

Feel true ownership.
Your contribution directly supports better patient outcomes and strengthens our mission.

Benefits

• Comprehensive benefits package including Medical, Dental, Vision, 401(k), and Life Insurance
• Vacation, personal, and sick time

Accessibility & Equal Opportunity Statement

Kreg Therapeutics is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.