About Us:Hyperion Solutions is a technology-driven vertical transportation solutions provider headquartered in Memphis, TN, with offices across the U.S. We bring together trusted brands to deliver systems, components, and technical services for the vertical transportation industry.
We are growing and transforming and seek passionate professionals to join our team and support service excellence.
Position Summary:The Director of Field Services leads all field operations for McIntosh in Hillside, NJ, and Capital in Dallas, TX. Reporting to the Chief Commercial Officer, you will standardize operations, drive efficiency, and build a culture of accountability across both locations.
Key Responsibilities:Lead and align field service operations across multiple locations for consistency and quality
Develop service strategies that improve efficiency, profitability, and customer satisfaction
Collaborate with Sales, Engineering, Manufacturing, and Supply Chain teams for smooth project execution
Oversee complex repair and service projects, meeting technical standards and customer expectations
Optimize processes and implement best practices using technology to enhance productivity
Mentor and develop high-performing field service leaders
Manage team performance, compensation, and professional development
Support Sales with quoting, project input, and technical guidance
Ensure adherence to safety standards and regulatory compliance
Qualifications:Bachelors degree in Engineering, Operations Management, Business, or equivalent experience
10+ years in manufacturing or repair operations; motor or machine shop experience preferred
5+ years leading and developing high-performing teams
Expertise in motor repair and/or metal machining
Experience with lean manufacturing and 5S preferred
Strong budgeting, resource allocation, and operational management skills
Excellent communication and interpersonal skills
Bilingual Spanish and English preferred
Key Competencies:Strategic thinking with operational focus and execution skills
Leadership that motivates, empowers, and holds teams accountable
Strong problem-solving and decision-making abilities
Commitment to continuous improvement, innovation, and service excellence
Dedication to safety, quality, and company values
What We Offer:Competitive salary and comprehensive benefits
Opportunities for career growth and advancement
Collaborative and innovative work environment
Recognition for leadership, initiative, and excellence
Equal Opportunity Employer:Hyperion Solutions is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or gender identity. Reasonable accommodations are available for individuals with disabilities throughout the employment process.
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