Job Description
Overview Bowhead seeks a Lead VTC Engineer to support our customer on the PICRD II contract in Colorado Springs, CO. Responsibilities • Plan and Oversee installations (specifically relating to AV Control System Programming and testing), operate, and maintain video conferencing equipment on NIPR, SIPR and JWICS networks. • Oversee VTC support team in maintaining the video conferencing-unique hardware, software, and peripherals. (e.g., CODEC, AV, Gateways, TMS, Monitors, Projectors, AMX Panels) • Maintain currency with advancing technologies and provide recommendations for new technologies, including technology refresh, to the Government • Program and configure Extron, Crestron, AMX, and BIAMP systems for advanced AV deployments • Perform rack-level system configuration and testing and conduct troubleshooting and system validation for complex AV environments • Collaborate with project managers, field engineers, and design teams to ensure successful deployments and day-to-day customer AV/VTC sessions • Provide timely programming updates for Extron and Crestron systems in response to outages and as project requirements evolve • Maintain accurate technical documentation, configuration files, commissioning reports and ensure systems comply with applicable DoD and DISA standards • Provide oversight of daily AV/VTC operations across NIPR, SIPR, and JWICS networks • Lead troubleshooting and resolution efforts for escalated AV/VTC issues, providing root cause analysis and system-level remediation • Interface with government leadership and external vendors to ensure operational continuity and technology alignment • Mentor and train junior AV/VTC personnel; provide advanced technical guidance and support • Support the creation and maintenance of SOPs and security documentation for AV/VTC operations Qualifications • A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science • Minimum of 10 years advanced experience in engineering and installing VTC/AV systems and with Crestron/Extron and AMX control programming and DSP audio installation for AV/VTC systems • Experience supporting and maintaining VTC/AV equipment and scheduling on the NIPRNET, SIPRNET, COE JWICS, GWAN, and GOLD networks • Excellent customer service skills including customer relationships, responsiveness, timely resolution of customer issues, and the ability to problem-solve creatively in time-sensitive situations • Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 411 (Intermediate) CERTIFICATION REQUIREMENTS: • Comp TIA Security + and at least one of the following: Crestron Certified Programmer (CCP) Certification, Extron Authorized Programmer (EAP) Certification, Crestron Technician Certification, Extron Control Professional Certification, Extron Network AV Specialist • Python 3.x proficiency and Thinklogical Technology 300 are highly desired SECURITY CLEARANCE REQUIRED: Must currently hold a Top Secret security clearance with SCI eligibility. Physical Demands: • Must be able to lift up to 25 pounds • Must be able to stand and walk for prolonged amounts of time • Must be able to twist, bend and squat periodically