Job Description
Who We Are We're an organization dedicated to helping working families access dependable benefits that strengthen their financial security. By partnering with respected unions, associations, and member-driven groups, we provide members with trustworthy support and guidance. Our promise is to deliver straightforward information, genuine care, and consistent service every time. About the Position This role offers a purposeful, long-term career-not just short-term work. You'll speak with members who have already asked for details about their benefits. Your responsibility is to walk them through what's available, clarify their questions, and ensure they feel confident and supported throughout the consultation. Primary Duties Lead virtual appointments through phone or video platforms Clearly explain benefit programs in a friendly, professional manner Conduct follow-ups, policy check-ins, and ongoing member support Maintain accurate digital records and follow compliance guidelines Build meaningful, trust-based relationships with the families you assist What You Gain Weekly compensation plus bonus opportunities (first-year average around $55,000) A defined pathway for promotions and leadership development A fully remote position with flexible scheduling Extensive training, mentorship, and continuous skill development Recognition programs, incentives, and optional travel opportunities Ideal Candidates Confident communicators who express themselves clearly Comfortable using technology (Zoom, online documents, digital tools) Driven, coachable individuals focused on personal and career growth Independent self-starters who thrive in a work-from-home environment High school diploma or equivalent required (post-secondary is an asset) Must be legally permitted to work in Canada or the U.S.