I. Job Summary Manage the Landfill Gas to Energy Facility to maximize production, while ensuring safe work practices, environmental compliance, timely maintenance, compliance with contracts, and coordination with the landfill management and operations. This role acts as a plant owner, and is available whenever necessary to meet the objectives of the role and the needs of the facility. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. By thorough evaluation of operational data, be responsible for planning a proper course of action and have complete ownership for managing production capacity in efforts to reduce plant operating expenses while limiting equipment downtime without impairment. Inspects ongoing activities for safety and environmental compliance, and for adherence to Standard Operating Procedures. Reports and develops recommendations for corrective actions in any instances of reoccurring shutdowns or equipment de-rating in order to notify WMRE operations managers whether further analysis is necessary. Responsible for ensuring compliance with all operational requirements of the air permit, which may include CYCLE task tracking, documentation of compliance with standard operating procedures, performing emissions tests, and adjusting equipment to meet emissions limits. Represents WMRE during third party testing and regulatory inspections. Secures, manages, and coordinates all 3rd party vendors for scheduled plant maintenance, unscheduled down time, compliance, and well-field issues. Regularly communicates this with the Market Area Gas Operations Manager (MAGOM) and/or WMRE Operations Manager. Manages various relationships with power/gas purchasers as a first point of contact, with respect to facility operations and compliance with scheduling requirements. Complies with power purchase agreements, gas sales agreements, interconnect agreements, or other contracts. Inspects plant machinery and equipment. Repairs, maintains, and services all equipment in accordance with the facility Standard Operating Procedures, equipment maintenance manuals, and WMRE policies and training. Must also be knowledgeable to handle non-routine repairs or issues that may arise and require sound, immediate judgment without direct supervision. Implements WM and WMRE safety policies and practices for all work activities, and ensures these practices are followed by other WM staff, vendors, contractors, and visitors entering the facility. Completes all mandatory training activities for both safety and operational training as assigned by supervisor. Procures plant supplies and replacement equipment in an efficient manner by identifying needs in advance, managing vendors, and working within WMRE guidelines as well as being responsible for the annual budget. Promptly responds to call-outs of plant shutdowns during non-business hours to identify the cause of the shutdown and rectify/diagnose through appropriate repairs or adjustments to return the plant to operation while consulting with WMRE operations managers (as needed). This role is given discretion to judge the situation and respond accordingly without management intervention, until needed. Identifies backup staff in coordination with the WMRE regional manager, and assigns call-out schedules to ensure that there is at least one plant manager available 24/7/365 for plant shutdowns and emergencies. For self and backup, adjusts daily or weekly on-site presence at plant during business hours to reflect time spent for call-outs, with consideration that all other daily and monthly duties must be completed on a timely basis. Maintains the facility spare inventory and provides a written inventory count twice annually. Schedules and conducts plant tours as requested to support good community relations. Represent WMRE as the on-site technical expert on production of renewable energy from landfill gas. Participates actively in developing and implementing ongoing public relations between the plant and community to ensure favorable outlook of the facility from both customer and community. Participates in public forums to support business development and community education. Ensures the potential for use of the facility as a marketing platform and supervises such activities. Maintains effective relationships with key political and community decision makers in the region. Completes special assignments/tasks as required by WMRE Operations Manager, Market Area Gas Operations Manager, or Landfill District Manager. III. Supervisory Responsibilities This job has no supervisory duties. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Education: High School Diploma or GED (accredited) Experience: 5 years of relevant work experience diagnosing and repairing internal combustion engines and cooling systems. B. Certificates, Licenses, Registrations or Other Requirements Must have valid drivers license C. Other Knowledge, Skills or Abilities Required Fundamental knowledge of computer data entry and interpretation. Must be able to successfully manage fiduciary responsibilities. Must be able to lift a minimum of 100 lbs. Must be able to travel up to 15% with overnight stays. Must be able to diagnose and repair DC circuits 12/24 volts. Basic knowledge of 120/240/480 3ph volt AC circuits. Understand concepts of 4160 volt circuits Must be familiar with basic principles of building maintenance. V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Normal setting for this job is: shop/power plant environment. Please note, this is a salaried position that is eligible for a form of overtime. Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply.
12/07/2025
Full time
I. Job Summary Manage the Landfill Gas to Energy Facility to maximize production, while ensuring safe work practices, environmental compliance, timely maintenance, compliance with contracts, and coordination with the landfill management and operations. This role acts as a plant owner, and is available whenever necessary to meet the objectives of the role and the needs of the facility. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. By thorough evaluation of operational data, be responsible for planning a proper course of action and have complete ownership for managing production capacity in efforts to reduce plant operating expenses while limiting equipment downtime without impairment. Inspects ongoing activities for safety and environmental compliance, and for adherence to Standard Operating Procedures. Reports and develops recommendations for corrective actions in any instances of reoccurring shutdowns or equipment de-rating in order to notify WMRE operations managers whether further analysis is necessary. Responsible for ensuring compliance with all operational requirements of the air permit, which may include CYCLE task tracking, documentation of compliance with standard operating procedures, performing emissions tests, and adjusting equipment to meet emissions limits. Represents WMRE during third party testing and regulatory inspections. Secures, manages, and coordinates all 3rd party vendors for scheduled plant maintenance, unscheduled down time, compliance, and well-field issues. Regularly communicates this with the Market Area Gas Operations Manager (MAGOM) and/or WMRE Operations Manager. Manages various relationships with power/gas purchasers as a first point of contact, with respect to facility operations and compliance with scheduling requirements. Complies with power purchase agreements, gas sales agreements, interconnect agreements, or other contracts. Inspects plant machinery and equipment. Repairs, maintains, and services all equipment in accordance with the facility Standard Operating Procedures, equipment maintenance manuals, and WMRE policies and training. Must also be knowledgeable to handle non-routine repairs or issues that may arise and require sound, immediate judgment without direct supervision. Implements WM and WMRE safety policies and practices for all work activities, and ensures these practices are followed by other WM staff, vendors, contractors, and visitors entering the facility. Completes all mandatory training activities for both safety and operational training as assigned by supervisor. Procures plant supplies and replacement equipment in an efficient manner by identifying needs in advance, managing vendors, and working within WMRE guidelines as well as being responsible for the annual budget. Promptly responds to call-outs of plant shutdowns during non-business hours to identify the cause of the shutdown and rectify/diagnose through appropriate repairs or adjustments to return the plant to operation while consulting with WMRE operations managers (as needed). This role is given discretion to judge the situation and respond accordingly without management intervention, until needed. Identifies backup staff in coordination with the WMRE regional manager, and assigns call-out schedules to ensure that there is at least one plant manager available 24/7/365 for plant shutdowns and emergencies. For self and backup, adjusts daily or weekly on-site presence at plant during business hours to reflect time spent for call-outs, with consideration that all other daily and monthly duties must be completed on a timely basis. Maintains the facility spare inventory and provides a written inventory count twice annually. Schedules and conducts plant tours as requested to support good community relations. Represent WMRE as the on-site technical expert on production of renewable energy from landfill gas. Participates actively in developing and implementing ongoing public relations between the plant and community to ensure favorable outlook of the facility from both customer and community. Participates in public forums to support business development and community education. Ensures the potential for use of the facility as a marketing platform and supervises such activities. Maintains effective relationships with key political and community decision makers in the region. Completes special assignments/tasks as required by WMRE Operations Manager, Market Area Gas Operations Manager, or Landfill District Manager. III. Supervisory Responsibilities This job has no supervisory duties. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Education: High School Diploma or GED (accredited) Experience: 5 years of relevant work experience diagnosing and repairing internal combustion engines and cooling systems. B. Certificates, Licenses, Registrations or Other Requirements Must have valid drivers license C. Other Knowledge, Skills or Abilities Required Fundamental knowledge of computer data entry and interpretation. Must be able to successfully manage fiduciary responsibilities. Must be able to lift a minimum of 100 lbs. Must be able to travel up to 15% with overnight stays. Must be able to diagnose and repair DC circuits 12/24 volts. Basic knowledge of 120/240/480 3ph volt AC circuits. Understand concepts of 4160 volt circuits Must be familiar with basic principles of building maintenance. V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Normal setting for this job is: shop/power plant environment. Please note, this is a salaried position that is eligible for a form of overtime. Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply.
General Manager (Nicholasville, KY) Location: Store 18750 - Nicholasville, KY Requisition ID: REQ-30213 Job Type: Full time Description: This position is located at: 150 Bellerive Blvd., Nicholasville, Kentucky 40356 SUMMARY General Managers, as leaders, are responsible for the complete daytoday operation of the store. They are responsible for maximizing store sales and profitability, along with managing expenses while ensuring that the store is optimally stocked and merchandised and that all customers are provided with excellent customer service. A General Manager inspires, influences, and motivates the management team and store associates by focusing on the growth and development of his/her team. The General Manager is expected to set the example for the rest of the Store Team by demonstrating the core values and mission / vision of the organization. Members of Store Management will routinely be called upon to do the jobs or some functions of the job of all their subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed): Customer Service Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly. Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process. Fostering Great Lakes Ace Hardwares ongoing Business to Business strategy. Financial Management Control and oversee operating costs (utilities, maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates. Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Review and escalate Sales Report and P&L concerns to your District Manager regularly. Review department trends and recommend and initiate changes for maximizing goals and objectives. Monitor and allocate payroll according to budget, sales and forecasted customer traffic. Be aware of community and company events, weather, holidays, etc. that will positively or negatively impact sales causing the need to focus on staffing within your store and adjust your payroll accordingly. Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with District Manager. Compliance Ensure compliance with all company policies and procedures. Paperwork is to be accurate and completed in a timely manner. Inventory Control Maintain accurate inventory through onhand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate metrics and deadlines. Loss Prevention Responsible for creating an environment that deters internal and external theft. Responsible for increasing associate awareness of their surroundings to prevent and detect shoplifting. Notify District Manager of any inventory and or cash discrepancies as soon as you are made aware. Merchandising Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines; signing, and assortment in all departments; ensure sales floor is adequately stocked. Associate Development Hire, train and develop retail staff with goals for growth and success in their positions and throughout the company. Provide performance feedback on strengths and opportunities and recognize accomplishments. Delegate responsibilities and tasks to teach and empower your associates. Communication Must have strong and effective oral and written communication skills. Hold one store meeting per quarter to discuss company initiatives. Daily huddles must be completed each morning. Have the ability to disseminate information in a professional manner, and cultivate change with all levels of the organization. Store Appearance Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times. Implement and maintain a neat, clean, and efficient back room with proper product organization and flow. Adhere to all state, federal and corporate safety guidelines. Attendance A continuous pattern of regular and prompt attendance is required along with the ability to work a rotating schedule including weekends. SUPERVISORY RESPONSIBILITIES Supervises up to 20 associates in the store, carrying out supervisory responsibilities in accordance with GLA's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. RELATIONSHIPS Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel. TECHNOLOGY Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net, Epicor, Human Capital Management (HCM) Software and email. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Five to seven years related management experience and/or training preferred; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume. Ability to apply concepts of basic addition, subtraction, multiplication and division. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate frequently is required to climb ladders and stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. HP22 Compensation Details: $52000-$55000/Year For a full list of benefits and open positions, please visit us at: Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. PIb529e-2254
12/07/2025
Full time
General Manager (Nicholasville, KY) Location: Store 18750 - Nicholasville, KY Requisition ID: REQ-30213 Job Type: Full time Description: This position is located at: 150 Bellerive Blvd., Nicholasville, Kentucky 40356 SUMMARY General Managers, as leaders, are responsible for the complete daytoday operation of the store. They are responsible for maximizing store sales and profitability, along with managing expenses while ensuring that the store is optimally stocked and merchandised and that all customers are provided with excellent customer service. A General Manager inspires, influences, and motivates the management team and store associates by focusing on the growth and development of his/her team. The General Manager is expected to set the example for the rest of the Store Team by demonstrating the core values and mission / vision of the organization. Members of Store Management will routinely be called upon to do the jobs or some functions of the job of all their subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed): Customer Service Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly. Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process. Fostering Great Lakes Ace Hardwares ongoing Business to Business strategy. Financial Management Control and oversee operating costs (utilities, maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates. Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Review and escalate Sales Report and P&L concerns to your District Manager regularly. Review department trends and recommend and initiate changes for maximizing goals and objectives. Monitor and allocate payroll according to budget, sales and forecasted customer traffic. Be aware of community and company events, weather, holidays, etc. that will positively or negatively impact sales causing the need to focus on staffing within your store and adjust your payroll accordingly. Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with District Manager. Compliance Ensure compliance with all company policies and procedures. Paperwork is to be accurate and completed in a timely manner. Inventory Control Maintain accurate inventory through onhand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate metrics and deadlines. Loss Prevention Responsible for creating an environment that deters internal and external theft. Responsible for increasing associate awareness of their surroundings to prevent and detect shoplifting. Notify District Manager of any inventory and or cash discrepancies as soon as you are made aware. Merchandising Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines; signing, and assortment in all departments; ensure sales floor is adequately stocked. Associate Development Hire, train and develop retail staff with goals for growth and success in their positions and throughout the company. Provide performance feedback on strengths and opportunities and recognize accomplishments. Delegate responsibilities and tasks to teach and empower your associates. Communication Must have strong and effective oral and written communication skills. Hold one store meeting per quarter to discuss company initiatives. Daily huddles must be completed each morning. Have the ability to disseminate information in a professional manner, and cultivate change with all levels of the organization. Store Appearance Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times. Implement and maintain a neat, clean, and efficient back room with proper product organization and flow. Adhere to all state, federal and corporate safety guidelines. Attendance A continuous pattern of regular and prompt attendance is required along with the ability to work a rotating schedule including weekends. SUPERVISORY RESPONSIBILITIES Supervises up to 20 associates in the store, carrying out supervisory responsibilities in accordance with GLA's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. RELATIONSHIPS Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel. TECHNOLOGY Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net, Epicor, Human Capital Management (HCM) Software and email. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Five to seven years related management experience and/or training preferred; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume. Ability to apply concepts of basic addition, subtraction, multiplication and division. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate frequently is required to climb ladders and stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. HP22 Compensation Details: $52000-$55000/Year For a full list of benefits and open positions, please visit us at: Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. PIb529e-2254
Mortgage Loan Originator Department: Mortgage Services Reports To: Assistant Vice President Mortgage Services FLSA: Exempt Date last updated: 04/01/2024 Summary Responsible for the timely, courteous, and confidential processing, closing, underwriting, and shipping of all types of mortgage loans for members by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Interviews mortgage loan applicants and analyzes the information received to recommend the correct product for the applicant. Submit the mortgage loan application to an automated underwriting system for approval. Document the loan file with accurate information and comply with all underwriting requirements as stated on the automated underwriting decision sheet. Prepares directions for the Loan processor pertaining to the information that will be required to perfect the mortgage loan sale to the secondary market. Communicates to the applicant, real estate agent, etc. the status of the mortgage application. Develops and promotes good public relations within the Real Estate community and with the member base of the Sioux Falls Federal Credit Union, etc. Reviews the completed file to assure that all mortgage processing functions are completed before and after closing for proper documentation and salability of the loan to the secondary market. Perfects the loan documentation for purchases for any loans which are suspended. Keeps updated and current on all mortgage products, procedures, and policies. Makes recommendations of needs for review or changes of policies and procedures relating to the mortgage lending process to the AVP Mortgage Services. Is knowledgeable about all products available at the Credit Union and actively cross sells products to qualified members. Assists the Marketing Department in the promotion and development of mortgage related products. Assists in the collection of payments for all in-house mortgages which the loan officer originates. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies : Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, confronts difficult situations, maintains objectivity, keeps emotions under control, uses negotiation skills to resolve conflicts. Community Relations - Participates within the community, takes leadership role in external activities, presents favorable image of organization, uses community involvement to increase business. Achievement Focus - Sets and achieves clear and challenging goals, demonstrates persistence, and overcomes obstacles, Measures self against standard of excellence, Recognizes and acts on opportunities, takes calculated risks to accomplish goals. Self-Management - Regulates impact of own emotions upon others, remains focused and resilient under stress, accepts criticism, and recovers quickly from setbacks, Projects realistic self-confidence in abilities. Loan Portfolio Maintenance - Identifies qualified prospects, assesses credit risks, presents credit alternatives, keeps current with rules and regulations, maintains portfolio mix and Achieves loan results. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Four-year degree in business or a related field or Two-Three years related mortgage lending experience and/or training or an equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret financial data, general business information and periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, members, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Must have well-developed math and problem solving skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Spreadsheet, and Word Processing software. Should also have ability to type accurately and operate a 10-key adding machine and knowledge of automated underwriting software. Certificates, Licenses, Registrations Other Skills and Abilities: The employee should have a thorough understanding of all policies, regulations and procedures for regulatory and investor agencies as they pertain to the mortgage lending industry such as but not limited to knowledge pertaining to FHA, VA, Conventional and Rural Development guidelines and regulatory compliance. Other Qualifications: The employee must have a high level of professionalism, good judgement and impartiality. They must display a courteous and helpful attitude toward members and co-workers and demonstrate the ability to develop and maintain positive relationships. They must possess effective verbal and written communications skills and be able to work in a fast-paced, production-oriented environment. Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$70,000 Dep. on Exp + Sales Bonuses
12/07/2025
Full time
Mortgage Loan Originator Department: Mortgage Services Reports To: Assistant Vice President Mortgage Services FLSA: Exempt Date last updated: 04/01/2024 Summary Responsible for the timely, courteous, and confidential processing, closing, underwriting, and shipping of all types of mortgage loans for members by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Interviews mortgage loan applicants and analyzes the information received to recommend the correct product for the applicant. Submit the mortgage loan application to an automated underwriting system for approval. Document the loan file with accurate information and comply with all underwriting requirements as stated on the automated underwriting decision sheet. Prepares directions for the Loan processor pertaining to the information that will be required to perfect the mortgage loan sale to the secondary market. Communicates to the applicant, real estate agent, etc. the status of the mortgage application. Develops and promotes good public relations within the Real Estate community and with the member base of the Sioux Falls Federal Credit Union, etc. Reviews the completed file to assure that all mortgage processing functions are completed before and after closing for proper documentation and salability of the loan to the secondary market. Perfects the loan documentation for purchases for any loans which are suspended. Keeps updated and current on all mortgage products, procedures, and policies. Makes recommendations of needs for review or changes of policies and procedures relating to the mortgage lending process to the AVP Mortgage Services. Is knowledgeable about all products available at the Credit Union and actively cross sells products to qualified members. Assists the Marketing Department in the promotion and development of mortgage related products. Assists in the collection of payments for all in-house mortgages which the loan officer originates. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies : Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, confronts difficult situations, maintains objectivity, keeps emotions under control, uses negotiation skills to resolve conflicts. Community Relations - Participates within the community, takes leadership role in external activities, presents favorable image of organization, uses community involvement to increase business. Achievement Focus - Sets and achieves clear and challenging goals, demonstrates persistence, and overcomes obstacles, Measures self against standard of excellence, Recognizes and acts on opportunities, takes calculated risks to accomplish goals. Self-Management - Regulates impact of own emotions upon others, remains focused and resilient under stress, accepts criticism, and recovers quickly from setbacks, Projects realistic self-confidence in abilities. Loan Portfolio Maintenance - Identifies qualified prospects, assesses credit risks, presents credit alternatives, keeps current with rules and regulations, maintains portfolio mix and Achieves loan results. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Four-year degree in business or a related field or Two-Three years related mortgage lending experience and/or training or an equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret financial data, general business information and periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, members, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Must have well-developed math and problem solving skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Spreadsheet, and Word Processing software. Should also have ability to type accurately and operate a 10-key adding machine and knowledge of automated underwriting software. Certificates, Licenses, Registrations Other Skills and Abilities: The employee should have a thorough understanding of all policies, regulations and procedures for regulatory and investor agencies as they pertain to the mortgage lending industry such as but not limited to knowledge pertaining to FHA, VA, Conventional and Rural Development guidelines and regulatory compliance. Other Qualifications: The employee must have a high level of professionalism, good judgement and impartiality. They must display a courteous and helpful attitude toward members and co-workers and demonstrate the ability to develop and maintain positive relationships. They must possess effective verbal and written communications skills and be able to work in a fast-paced, production-oriented environment. Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$70,000 Dep. on Exp + Sales Bonuses
GLA Assistant Manager Location: Store 18515 - Celina, OH Requisition ID: REQ-30148 Job Type: Full time Description: This position is located at: 902 N Main Street, Celina, Ohio 45822 Assistant Managers are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards, while ensuring that the store is optimally stocked and merchandised. They must demonstrate knowledge of the stores purpose and goals and have the skills to help associates achieve those goals. Members of Store Management will routinely be called upon to do the jobs or some functions of the job of all their subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed): Customer Service Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly. Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process. Fostering Great Lakes Ace Hardwares ongoing Business to Business strategy. Financial Management Control and oversee operating costs (utilities, maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates. Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Review and escalate Sales Report and P&L concerns to your General Manager regularly. Review department trends and recommend and initiate changes for maximizing goals and objectives. Monitor and allocate payroll according to budget, sales and forecasted customer traffic. Be aware of community and company events, weather, holidays, etc. that will positively or negatively impact sales causing the need to focus on staffing within your store and adjust your payroll accordingly. Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with General Manager. Compliance Ensure compliance with all company policies and procedures. Paperwork is to be accurate and completed in a timely manner. Inventory Control Maintain accurate inventory through onhand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate metrics and deadlines. Loss Prevention Responsible for creating an environment that deters internal and external theft. Responsible for increasing associate awareness of their surroundings to prevent and detect shoplifting. Notify District Manager of any inventory and or cash discrepancies as soon as you are made aware. Merchandising Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines; signing, and assortment in all departments; ensure sales floor is adequately stocked. Associate Development Hire, train and develop retail staff with goals for growth and success in their positions and throughout the company. Provide performance feedback on strengths and opportunities and recognize accomplishments. Delegate responsibilities and tasks to teach and empower your associates. Communication Must have strong and effective oral and written communication skills. Daily huddles must be completed each morning. Have the ability to disseminate information in a professional manner, and cultivate change with all levels of the organization. Store Appearance Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times. Implement and maintain a neat, clean, and efficient back room with proper product organization and flow. Adhere to all state, federal and corporate safety guidelines. Attendance A continuous pattern of regular and prompt attendance is required along with the ability to work a rotating schedule including weekends. SUPERVISORY RESPONSIBILITIES Supervises up to 20 associates in the store, carrying out supervisory responsibilities in accordance with GLA's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. RELATIONSHIPS Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel. TECHNOLOGY Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net, Epicor, Human Capital Management (HCM) Software and email. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Five to seven years related management experience and/or training preferred; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume. Ability to apply concepts of basic addition, subtraction, multiplication and division. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate frequently is required to climb ladders and stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. HP22 Compensation Details: $18-$22/HR For a full list of benefits and open positions, please visit us at: Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. PI9bb20aa39b2b-2258
12/07/2025
Full time
GLA Assistant Manager Location: Store 18515 - Celina, OH Requisition ID: REQ-30148 Job Type: Full time Description: This position is located at: 902 N Main Street, Celina, Ohio 45822 Assistant Managers are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards, while ensuring that the store is optimally stocked and merchandised. They must demonstrate knowledge of the stores purpose and goals and have the skills to help associates achieve those goals. Members of Store Management will routinely be called upon to do the jobs or some functions of the job of all their subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed): Customer Service Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly. Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process. Fostering Great Lakes Ace Hardwares ongoing Business to Business strategy. Financial Management Control and oversee operating costs (utilities, maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates. Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Review and escalate Sales Report and P&L concerns to your General Manager regularly. Review department trends and recommend and initiate changes for maximizing goals and objectives. Monitor and allocate payroll according to budget, sales and forecasted customer traffic. Be aware of community and company events, weather, holidays, etc. that will positively or negatively impact sales causing the need to focus on staffing within your store and adjust your payroll accordingly. Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with General Manager. Compliance Ensure compliance with all company policies and procedures. Paperwork is to be accurate and completed in a timely manner. Inventory Control Maintain accurate inventory through onhand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate metrics and deadlines. Loss Prevention Responsible for creating an environment that deters internal and external theft. Responsible for increasing associate awareness of their surroundings to prevent and detect shoplifting. Notify District Manager of any inventory and or cash discrepancies as soon as you are made aware. Merchandising Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines; signing, and assortment in all departments; ensure sales floor is adequately stocked. Associate Development Hire, train and develop retail staff with goals for growth and success in their positions and throughout the company. Provide performance feedback on strengths and opportunities and recognize accomplishments. Delegate responsibilities and tasks to teach and empower your associates. Communication Must have strong and effective oral and written communication skills. Daily huddles must be completed each morning. Have the ability to disseminate information in a professional manner, and cultivate change with all levels of the organization. Store Appearance Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times. Implement and maintain a neat, clean, and efficient back room with proper product organization and flow. Adhere to all state, federal and corporate safety guidelines. Attendance A continuous pattern of regular and prompt attendance is required along with the ability to work a rotating schedule including weekends. SUPERVISORY RESPONSIBILITIES Supervises up to 20 associates in the store, carrying out supervisory responsibilities in accordance with GLA's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. RELATIONSHIPS Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel. TECHNOLOGY Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net, Epicor, Human Capital Management (HCM) Software and email. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Five to seven years related management experience and/or training preferred; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume. Ability to apply concepts of basic addition, subtraction, multiplication and division. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate frequently is required to climb ladders and stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. HP22 Compensation Details: $18-$22/HR For a full list of benefits and open positions, please visit us at: Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. PI9bb20aa39b2b-2258
Mortgage Loan Originator Department: Mortgage Services Reports To: Assistant Vice President Mortgage Services FLSA: Exempt Date last updated: 04/01/2024 Summary Responsible for the timely, courteous, and confidential processing, closing, underwriting, and shipping of all types of mortgage loans for members by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Interviews mortgage loan applicants and analyzes the information received to recommend the correct product for the applicant. Submit the mortgage loan application to an automated underwriting system for approval. Document the loan file with accurate information and comply with all underwriting requirements as stated on the automated underwriting decision sheet. Prepares directions for the Loan processor pertaining to the information that will be required to perfect the mortgage loan sale to the secondary market. Communicates to the applicant, real estate agent, etc. the status of the mortgage application. Develops and promotes good public relations within the Real Estate community and with the member base of the Sioux Falls Federal Credit Union, etc. Reviews the completed file to assure that all mortgage processing functions are completed before and after closing for proper documentation and salability of the loan to the secondary market. Perfects the loan documentation for purchases for any loans which are suspended. Keeps updated and current on all mortgage products, procedures, and policies. Makes recommendations of needs for review or changes of policies and procedures relating to the mortgage lending process to the AVP Mortgage Services. Is knowledgeable about all products available at the Credit Union and actively cross sells products to qualified members. Assists the Marketing Department in the promotion and development of mortgage related products. Assists in the collection of payments for all in-house mortgages which the loan officer originates. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies : Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, confronts difficult situations, maintains objectivity, keeps emotions under control, uses negotiation skills to resolve conflicts. Community Relations - Participates within the community, takes leadership role in external activities, presents favorable image of organization, uses community involvement to increase business. Achievement Focus - Sets and achieves clear and challenging goals, demonstrates persistence, and overcomes obstacles, Measures self against standard of excellence, Recognizes and acts on opportunities, takes calculated risks to accomplish goals. Self-Management - Regulates impact of own emotions upon others, remains focused and resilient under stress, accepts criticism, and recovers quickly from setbacks, Projects realistic self-confidence in abilities. Loan Portfolio Maintenance - Identifies qualified prospects, assesses credit risks, presents credit alternatives, keeps current with rules and regulations, maintains portfolio mix and Achieves loan results. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Four-year degree in business or a related field or Two-Three years related mortgage lending experience and/or training or an equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret financial data, general business information and periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, members, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Must have well-developed math and problem solving skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Spreadsheet, and Word Processing software. Should also have ability to type accurately and operate a 10-key adding machine and knowledge of automated underwriting software. Certificates, Licenses, Registrations Other Skills and Abilities: The employee should have a thorough understanding of all policies, regulations and procedures for regulatory and investor agencies as they pertain to the mortgage lending industry such as but not limited to knowledge pertaining to FHA, VA, Conventional and Rural Development guidelines and regulatory compliance. Other Qualifications: The employee must have a high level of professionalism, good judgement and impartiality. They must display a courteous and helpful attitude toward members and co-workers and demonstrate the ability to develop and maintain positive relationships. They must possess effective verbal and written communications skills and be able to work in a fast-paced, production-oriented environment. Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$70,000 Dep. on Exp + Sales Bonuses
12/06/2025
Full time
Mortgage Loan Originator Department: Mortgage Services Reports To: Assistant Vice President Mortgage Services FLSA: Exempt Date last updated: 04/01/2024 Summary Responsible for the timely, courteous, and confidential processing, closing, underwriting, and shipping of all types of mortgage loans for members by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Interviews mortgage loan applicants and analyzes the information received to recommend the correct product for the applicant. Submit the mortgage loan application to an automated underwriting system for approval. Document the loan file with accurate information and comply with all underwriting requirements as stated on the automated underwriting decision sheet. Prepares directions for the Loan processor pertaining to the information that will be required to perfect the mortgage loan sale to the secondary market. Communicates to the applicant, real estate agent, etc. the status of the mortgage application. Develops and promotes good public relations within the Real Estate community and with the member base of the Sioux Falls Federal Credit Union, etc. Reviews the completed file to assure that all mortgage processing functions are completed before and after closing for proper documentation and salability of the loan to the secondary market. Perfects the loan documentation for purchases for any loans which are suspended. Keeps updated and current on all mortgage products, procedures, and policies. Makes recommendations of needs for review or changes of policies and procedures relating to the mortgage lending process to the AVP Mortgage Services. Is knowledgeable about all products available at the Credit Union and actively cross sells products to qualified members. Assists the Marketing Department in the promotion and development of mortgage related products. Assists in the collection of payments for all in-house mortgages which the loan officer originates. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies : Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, confronts difficult situations, maintains objectivity, keeps emotions under control, uses negotiation skills to resolve conflicts. Community Relations - Participates within the community, takes leadership role in external activities, presents favorable image of organization, uses community involvement to increase business. Achievement Focus - Sets and achieves clear and challenging goals, demonstrates persistence, and overcomes obstacles, Measures self against standard of excellence, Recognizes and acts on opportunities, takes calculated risks to accomplish goals. Self-Management - Regulates impact of own emotions upon others, remains focused and resilient under stress, accepts criticism, and recovers quickly from setbacks, Projects realistic self-confidence in abilities. Loan Portfolio Maintenance - Identifies qualified prospects, assesses credit risks, presents credit alternatives, keeps current with rules and regulations, maintains portfolio mix and Achieves loan results. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Four-year degree in business or a related field or Two-Three years related mortgage lending experience and/or training or an equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret financial data, general business information and periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, members, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Must have well-developed math and problem solving skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Spreadsheet, and Word Processing software. Should also have ability to type accurately and operate a 10-key adding machine and knowledge of automated underwriting software. Certificates, Licenses, Registrations Other Skills and Abilities: The employee should have a thorough understanding of all policies, regulations and procedures for regulatory and investor agencies as they pertain to the mortgage lending industry such as but not limited to knowledge pertaining to FHA, VA, Conventional and Rural Development guidelines and regulatory compliance. Other Qualifications: The employee must have a high level of professionalism, good judgement and impartiality. They must display a courteous and helpful attitude toward members and co-workers and demonstrate the ability to develop and maintain positive relationships. They must possess effective verbal and written communications skills and be able to work in a fast-paced, production-oriented environment. Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$70,000 Dep. on Exp + Sales Bonuses
Mortgage Loan Originator Department: Mortgage Services Reports To: Assistant Vice President Mortgage Services FLSA: Exempt Date last updated: 04/01/2024 Summary Responsible for the timely, courteous, and confidential processing, closing, underwriting, and shipping of all types of mortgage loans for members by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Interviews mortgage loan applicants and analyzes the information received to recommend the correct product for the applicant. Submit the mortgage loan application to an automated underwriting system for approval. Document the loan file with accurate information and comply with all underwriting requirements as stated on the automated underwriting decision sheet. Prepares directions for the Loan processor pertaining to the information that will be required to perfect the mortgage loan sale to the secondary market. Communicates to the applicant, real estate agent, etc. the status of the mortgage application. Develops and promotes good public relations within the Real Estate community and with the member base of the Sioux Falls Federal Credit Union, etc. Reviews the completed file to assure that all mortgage processing functions are completed before and after closing for proper documentation and salability of the loan to the secondary market. Perfects the loan documentation for purchases for any loans which are suspended. Keeps updated and current on all mortgage products, procedures, and policies. Makes recommendations of needs for review or changes of policies and procedures relating to the mortgage lending process to the AVP Mortgage Services. Is knowledgeable about all products available at the Credit Union and actively cross sells products to qualified members. Assists the Marketing Department in the promotion and development of mortgage related products. Assists in the collection of payments for all in-house mortgages which the loan officer originates. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies : Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, confronts difficult situations, maintains objectivity, keeps emotions under control, uses negotiation skills to resolve conflicts. Community Relations - Participates within the community, takes leadership role in external activities, presents favorable image of organization, uses community involvement to increase business. Achievement Focus - Sets and achieves clear and challenging goals, demonstrates persistence, and overcomes obstacles, Measures self against standard of excellence, Recognizes and acts on opportunities, takes calculated risks to accomplish goals. Self-Management - Regulates impact of own emotions upon others, remains focused and resilient under stress, accepts criticism, and recovers quickly from setbacks, Projects realistic self-confidence in abilities. Loan Portfolio Maintenance - Identifies qualified prospects, assesses credit risks, presents credit alternatives, keeps current with rules and regulations, maintains portfolio mix and Achieves loan results. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Four-year degree in business or a related field or Two-Three years related mortgage lending experience and/or training or an equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret financial data, general business information and periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, members, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Must have well-developed math and problem solving skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Spreadsheet, and Word Processing software. Should also have ability to type accurately and operate a 10-key adding machine and knowledge of automated underwriting software. Certificates, Licenses, Registrations Other Skills and Abilities: The employee should have a thorough understanding of all policies, regulations and procedures for regulatory and investor agencies as they pertain to the mortgage lending industry such as but not limited to knowledge pertaining to FHA, VA, Conventional and Rural Development guidelines and regulatory compliance. Other Qualifications: The employee must have a high level of professionalism, good judgement and impartiality. They must display a courteous and helpful attitude toward members and co-workers and demonstrate the ability to develop and maintain positive relationships. They must possess effective verbal and written communications skills and be able to work in a fast-paced, production-oriented environment. Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$70,000 Dep. on Exp + Sales Bonuses
12/06/2025
Full time
Mortgage Loan Originator Department: Mortgage Services Reports To: Assistant Vice President Mortgage Services FLSA: Exempt Date last updated: 04/01/2024 Summary Responsible for the timely, courteous, and confidential processing, closing, underwriting, and shipping of all types of mortgage loans for members by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Interviews mortgage loan applicants and analyzes the information received to recommend the correct product for the applicant. Submit the mortgage loan application to an automated underwriting system for approval. Document the loan file with accurate information and comply with all underwriting requirements as stated on the automated underwriting decision sheet. Prepares directions for the Loan processor pertaining to the information that will be required to perfect the mortgage loan sale to the secondary market. Communicates to the applicant, real estate agent, etc. the status of the mortgage application. Develops and promotes good public relations within the Real Estate community and with the member base of the Sioux Falls Federal Credit Union, etc. Reviews the completed file to assure that all mortgage processing functions are completed before and after closing for proper documentation and salability of the loan to the secondary market. Perfects the loan documentation for purchases for any loans which are suspended. Keeps updated and current on all mortgage products, procedures, and policies. Makes recommendations of needs for review or changes of policies and procedures relating to the mortgage lending process to the AVP Mortgage Services. Is knowledgeable about all products available at the Credit Union and actively cross sells products to qualified members. Assists the Marketing Department in the promotion and development of mortgage related products. Assists in the collection of payments for all in-house mortgages which the loan officer originates. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies : Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, confronts difficult situations, maintains objectivity, keeps emotions under control, uses negotiation skills to resolve conflicts. Community Relations - Participates within the community, takes leadership role in external activities, presents favorable image of organization, uses community involvement to increase business. Achievement Focus - Sets and achieves clear and challenging goals, demonstrates persistence, and overcomes obstacles, Measures self against standard of excellence, Recognizes and acts on opportunities, takes calculated risks to accomplish goals. Self-Management - Regulates impact of own emotions upon others, remains focused and resilient under stress, accepts criticism, and recovers quickly from setbacks, Projects realistic self-confidence in abilities. Loan Portfolio Maintenance - Identifies qualified prospects, assesses credit risks, presents credit alternatives, keeps current with rules and regulations, maintains portfolio mix and Achieves loan results. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Four-year degree in business or a related field or Two-Three years related mortgage lending experience and/or training or an equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret financial data, general business information and periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, members, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Must have well-developed math and problem solving skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Spreadsheet, and Word Processing software. Should also have ability to type accurately and operate a 10-key adding machine and knowledge of automated underwriting software. Certificates, Licenses, Registrations Other Skills and Abilities: The employee should have a thorough understanding of all policies, regulations and procedures for regulatory and investor agencies as they pertain to the mortgage lending industry such as but not limited to knowledge pertaining to FHA, VA, Conventional and Rural Development guidelines and regulatory compliance. Other Qualifications: The employee must have a high level of professionalism, good judgement and impartiality. They must display a courteous and helpful attitude toward members and co-workers and demonstrate the ability to develop and maintain positive relationships. They must possess effective verbal and written communications skills and be able to work in a fast-paced, production-oriented environment. Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$70,000 Dep. on Exp + Sales Bonuses
GLA Assistant Manager(Detroit, MI) Location: Store 18407 - Detroit, MI Requisition ID: REQ-30121 Job Type: Full time Description: This position is located at: 18165 Mack Ave., Detroit, Michigan 48224 Assistant Managers are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards, while ensuring that the store is optimally stocked and merchandised. They must demonstrate knowledge of the store's purpose and goals and have the skills to help associates achieve those goals. Members of Store Management will routinely be called upon to do the jobs or some functions of the job of all their subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed): Customer Service - Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly. Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process. Fostering Great Lakes Ace Hardware's ongoing Business to Business strategy. Financial Management - Control and oversee operating costs (utilities, maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates. Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Review and escalate Sales Report and P&L concerns to your General Manager regularly. Review department trends and recommend and initiate changes for maximizing goals and objectives. Monitor and allocate payroll according to budget, sales and forecasted customer traffic. Be aware of community and company events, weather, holidays, etc. that will positively or negatively impact sales causing the need to focus on staffing within your store and adjust your payroll accordingly. Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with General Manager. Compliance - Ensure compliance with all company policies and procedures. Paperwork is to be accurate and completed in a timely manner. Inventory Control - Maintain accurate inventory through on hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate metrics and deadlines. Loss Prevention Responsible for creating an environment that deters internal and external theft. Responsible for increasing associate awareness of their surroundings to prevent and detect shoplifting. Notify District Manager of any inventory and or cash discrepancies as soon as you are made aware. Merchandising - Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines; signing, and assortment in all departments; ensure sales floor is adequately stocked. Associate Development - Hire, train and develop retail staff with goals for growth and success in their positions and throughout the company. Provide performance feedback on strengths and opportunities and recognize accomplishments. Delegate responsibilities and tasks to teach and empower your associates. Communication - Must have strong and effective oral and written communication skills. Daily huddles must be completed each morning. Have the ability to disseminate information in a professional manner, and cultivate change with all levels of the organization. Store Appearance - Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times. Implement and maintain a neat, clean, and efficient back room with proper product organization and flow. Adhere to all state, federal and corporate safety guidelines. Attendance - A continuous pattern of regular and prompt attendance is required along with the ability to work a rotating schedule including weekends. SUPERVISORY RESPONSIBILITIES Supervises up to 20 associates in the store, carrying out supervisory responsibilities in accordance with GLA's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. RELATIONSHIPS Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel. TECHNOLOGY Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net, Epicor, Human Capital Management (HCM) Software and email. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Five to seven years related management experience and/or training preferred; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume. Ability to apply concepts of basic addition, subtraction, multiplication and division. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate frequently is required to climb ladders and stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. HP22 Compensation Details: $18-$22/HR For a full list of benefits and open positions, please visit us at: Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. PIfd877db55e12-2266
12/06/2025
Full time
GLA Assistant Manager(Detroit, MI) Location: Store 18407 - Detroit, MI Requisition ID: REQ-30121 Job Type: Full time Description: This position is located at: 18165 Mack Ave., Detroit, Michigan 48224 Assistant Managers are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards, while ensuring that the store is optimally stocked and merchandised. They must demonstrate knowledge of the store's purpose and goals and have the skills to help associates achieve those goals. Members of Store Management will routinely be called upon to do the jobs or some functions of the job of all their subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed): Customer Service - Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly. Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process. Fostering Great Lakes Ace Hardware's ongoing Business to Business strategy. Financial Management - Control and oversee operating costs (utilities, maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates. Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Review and escalate Sales Report and P&L concerns to your General Manager regularly. Review department trends and recommend and initiate changes for maximizing goals and objectives. Monitor and allocate payroll according to budget, sales and forecasted customer traffic. Be aware of community and company events, weather, holidays, etc. that will positively or negatively impact sales causing the need to focus on staffing within your store and adjust your payroll accordingly. Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with General Manager. Compliance - Ensure compliance with all company policies and procedures. Paperwork is to be accurate and completed in a timely manner. Inventory Control - Maintain accurate inventory through on hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate metrics and deadlines. Loss Prevention Responsible for creating an environment that deters internal and external theft. Responsible for increasing associate awareness of their surroundings to prevent and detect shoplifting. Notify District Manager of any inventory and or cash discrepancies as soon as you are made aware. Merchandising - Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines; signing, and assortment in all departments; ensure sales floor is adequately stocked. Associate Development - Hire, train and develop retail staff with goals for growth and success in their positions and throughout the company. Provide performance feedback on strengths and opportunities and recognize accomplishments. Delegate responsibilities and tasks to teach and empower your associates. Communication - Must have strong and effective oral and written communication skills. Daily huddles must be completed each morning. Have the ability to disseminate information in a professional manner, and cultivate change with all levels of the organization. Store Appearance - Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times. Implement and maintain a neat, clean, and efficient back room with proper product organization and flow. Adhere to all state, federal and corporate safety guidelines. Attendance - A continuous pattern of regular and prompt attendance is required along with the ability to work a rotating schedule including weekends. SUPERVISORY RESPONSIBILITIES Supervises up to 20 associates in the store, carrying out supervisory responsibilities in accordance with GLA's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. RELATIONSHIPS Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel. TECHNOLOGY Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net, Epicor, Human Capital Management (HCM) Software and email. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Five to seven years related management experience and/or training preferred; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume. Ability to apply concepts of basic addition, subtraction, multiplication and division. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate frequently is required to climb ladders and stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. HP22 Compensation Details: $18-$22/HR For a full list of benefits and open positions, please visit us at: Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. PIfd877db55e12-2266
Assistant Manager (Trenton, MI) Location: Store 18791 - Trenton, MI Requisition ID: REQ-30021 Job Type: Full time Description: This position is located at: 3080 Van Horn Rd., Trenton, Michigan 48183 Assistant Managers are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards, while ensuring that the store is optimally stocked and merchandised. They must demonstrate knowledge of the store's purpose and goals and have the skills to help associates achieve those goals. Members of Store Management will routinely be called upon to do the jobs or some functions of the job of all their subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed): Customer Service - Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly. Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process. Fostering Great Lakes Ace Hardware's ongoing Business to Business strategy. Financial Management - Control and oversee operating costs (utilities, maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates. Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Review and escalate Sales Report and P&L concerns to your General Manager regularly. Review department trends and recommend and initiate changes for maximizing goals and objectives. Monitor and allocate payroll according to budget, sales and forecasted customer traffic. Be aware of community and company events, weather, holidays, etc. that will positively or negatively impact sales causing the need to focus on staffing within your store and adjust your payroll accordingly. Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with General Manager. Compliance - Ensure compliance with all company policies and procedures. Paperwork is to be accurate and completed in a timely manner. Inventory Control - Maintain accurate inventory through on hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate metrics and deadlines. Loss Prevention Responsible for creating an environment that deters internal and external theft. Responsible for increasing associate awareness of their surroundings to prevent and detect shoplifting. Notify District Manager of any inventory and or cash discrepancies as soon as you are made aware. Merchandising - Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines; signing, and assortment in all departments; ensure sales floor is adequately stocked. Associate Development - Hire, train and develop retail staff with goals for growth and success in their positions and throughout the company. Provide performance feedback on strengths and opportunities and recognize accomplishments. Delegate responsibilities and tasks to teach and empower your associates. Communication - Must have strong and effective oral and written communication skills. Daily huddles must be completed each morning. Have the ability to disseminate information in a professional manner, and cultivate change with all levels of the organization. Store Appearance - Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times. Implement and maintain a neat, clean, and efficient back room with proper product organization and flow. Adhere to all state, federal and corporate safety guidelines. Attendance - A continuous pattern of regular and prompt attendance is required along with the ability to work a rotating schedule including weekends. SUPERVISORY RESPONSIBILITIES Supervises up to 20 associates in the store, carrying out supervisory responsibilities in accordance with GLA's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. RELATIONSHIPS Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel. TECHNOLOGY Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net, Epicor, Human Capital Management (HCM) Software and email. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Five to seven years related management experience and/or training preferred; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume. Ability to apply concepts of basic addition, subtraction, multiplication and division. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate frequently is required to climb ladders and stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. HP22 Compensation Details: $18-21/HR For a full list of benefits and open positions, please visit us at: Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. PIbcee0af5-
12/06/2025
Full time
Assistant Manager (Trenton, MI) Location: Store 18791 - Trenton, MI Requisition ID: REQ-30021 Job Type: Full time Description: This position is located at: 3080 Van Horn Rd., Trenton, Michigan 48183 Assistant Managers are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards, while ensuring that the store is optimally stocked and merchandised. They must demonstrate knowledge of the store's purpose and goals and have the skills to help associates achieve those goals. Members of Store Management will routinely be called upon to do the jobs or some functions of the job of all their subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed): Customer Service - Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly. Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process. Fostering Great Lakes Ace Hardware's ongoing Business to Business strategy. Financial Management - Control and oversee operating costs (utilities, maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates. Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Review and escalate Sales Report and P&L concerns to your General Manager regularly. Review department trends and recommend and initiate changes for maximizing goals and objectives. Monitor and allocate payroll according to budget, sales and forecasted customer traffic. Be aware of community and company events, weather, holidays, etc. that will positively or negatively impact sales causing the need to focus on staffing within your store and adjust your payroll accordingly. Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with General Manager. Compliance - Ensure compliance with all company policies and procedures. Paperwork is to be accurate and completed in a timely manner. Inventory Control - Maintain accurate inventory through on hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate metrics and deadlines. Loss Prevention Responsible for creating an environment that deters internal and external theft. Responsible for increasing associate awareness of their surroundings to prevent and detect shoplifting. Notify District Manager of any inventory and or cash discrepancies as soon as you are made aware. Merchandising - Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines; signing, and assortment in all departments; ensure sales floor is adequately stocked. Associate Development - Hire, train and develop retail staff with goals for growth and success in their positions and throughout the company. Provide performance feedback on strengths and opportunities and recognize accomplishments. Delegate responsibilities and tasks to teach and empower your associates. Communication - Must have strong and effective oral and written communication skills. Daily huddles must be completed each morning. Have the ability to disseminate information in a professional manner, and cultivate change with all levels of the organization. Store Appearance - Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times. Implement and maintain a neat, clean, and efficient back room with proper product organization and flow. Adhere to all state, federal and corporate safety guidelines. Attendance - A continuous pattern of regular and prompt attendance is required along with the ability to work a rotating schedule including weekends. SUPERVISORY RESPONSIBILITIES Supervises up to 20 associates in the store, carrying out supervisory responsibilities in accordance with GLA's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. RELATIONSHIPS Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel. TECHNOLOGY Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net, Epicor, Human Capital Management (HCM) Software and email. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Five to seven years related management experience and/or training preferred; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume. Ability to apply concepts of basic addition, subtraction, multiplication and division. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate frequently is required to climb ladders and stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. HP22 Compensation Details: $18-21/HR For a full list of benefits and open positions, please visit us at: Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. PIbcee0af5-
General Manager (Nicholasville, KY) Location: Store 18750 - Nicholasville, KY Requisition ID: REQ-30213 Job Type: Full time Description: This position is located at: 150 Bellerive Blvd., Nicholasville, Kentucky 40356 SUMMARY General Managers, as leaders, are responsible for the complete day to day operation of the store. They are responsible for maximizing store sales and profitability, along with managing expenses while ensuring that the store is optimally stocked and merchandised and that all customers are provided with excellent customer service. A General Manager inspires, influences, and motivates the management team and store associates by focusing on the growth and development of his/her team. The General Manager is expected to set the example for the rest of the Store Team by demonstrating the core values and mission / vision of the organization. Members of Store Management will routinely be called upon to do the jobs or some functions of the job of all their subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed): Customer Service - Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly. Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process. Fostering Great Lakes Ace Hardware's ongoing Business to Business strategy. Financial Management - Control and oversee operating costs (utilities, maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates. Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Review and escalate Sales Report and P&L concerns to your District Manager regularly. Review department trends and recommend and initiate changes for maximizing goals and objectives. Monitor and allocate payroll according to budget, sales and forecasted customer traffic. Be aware of community and company events, weather, holidays, etc. that will positively or negatively impact sales causing the need to focus on staffing within your store and adjust your payroll accordingly. Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with District Manager. Compliance - Ensure compliance with all company policies and procedures. Paperwork is to be accurate and completed in a timely manner. Inventory Control - Maintain accurate inventory through on hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate metrics and deadlines. Loss Prevention Responsible for creating an environment that deters internal and external theft. Responsible for increasing associate awareness of their surroundings to prevent and detect shoplifting. Notify District Manager of any inventory and or cash discrepancies as soon as you are made aware. Merchandising - Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines; signing, and assortment in all departments; ensure sales floor is adequately stocked. Associate Development - Hire, train and develop retail staff with goals for growth and success in their positions and throughout the company. Provide performance feedback on strengths and opportunities and recognize accomplishments. Delegate responsibilities and tasks to teach and empower your associates. Communication - Must have strong and effective oral and written communication skills. Hold one store meeting per quarter to discuss company initiatives. Daily huddles must be completed each morning. Have the ability to disseminate information in a professional manner, and cultivate change with all levels of the organization. Store Appearance - Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times. Implement and maintain a neat, clean, and efficient back room with proper product organization and flow. Adhere to all state, federal and corporate safety guidelines. Attendance - A continuous pattern of regular and prompt attendance is required along with the ability to work a rotating schedule including weekends. SUPERVISORY RESPONSIBILITIES Supervises up to 20 associates in the store, carrying out supervisory responsibilities in accordance with GLA's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. RELATIONSHIPS Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel. TECHNOLOGY Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net, Epicor, Human Capital Management (HCM) Software and email. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Five to seven years related management experience and/or training preferred; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume. Ability to apply concepts of basic addition, subtraction, multiplication and division. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate frequently is required to climb ladders and stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. HP22 Compensation Details: $52000-$55000/Year For a full list of benefits and open positions, please visit us at: Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. PI27a3cc1f577f-2254
12/06/2025
Full time
General Manager (Nicholasville, KY) Location: Store 18750 - Nicholasville, KY Requisition ID: REQ-30213 Job Type: Full time Description: This position is located at: 150 Bellerive Blvd., Nicholasville, Kentucky 40356 SUMMARY General Managers, as leaders, are responsible for the complete day to day operation of the store. They are responsible for maximizing store sales and profitability, along with managing expenses while ensuring that the store is optimally stocked and merchandised and that all customers are provided with excellent customer service. A General Manager inspires, influences, and motivates the management team and store associates by focusing on the growth and development of his/her team. The General Manager is expected to set the example for the rest of the Store Team by demonstrating the core values and mission / vision of the organization. Members of Store Management will routinely be called upon to do the jobs or some functions of the job of all their subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed): Customer Service - Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly. Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process. Fostering Great Lakes Ace Hardware's ongoing Business to Business strategy. Financial Management - Control and oversee operating costs (utilities, maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates. Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Review and escalate Sales Report and P&L concerns to your District Manager regularly. Review department trends and recommend and initiate changes for maximizing goals and objectives. Monitor and allocate payroll according to budget, sales and forecasted customer traffic. Be aware of community and company events, weather, holidays, etc. that will positively or negatively impact sales causing the need to focus on staffing within your store and adjust your payroll accordingly. Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with District Manager. Compliance - Ensure compliance with all company policies and procedures. Paperwork is to be accurate and completed in a timely manner. Inventory Control - Maintain accurate inventory through on hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate metrics and deadlines. Loss Prevention Responsible for creating an environment that deters internal and external theft. Responsible for increasing associate awareness of their surroundings to prevent and detect shoplifting. Notify District Manager of any inventory and or cash discrepancies as soon as you are made aware. Merchandising - Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines; signing, and assortment in all departments; ensure sales floor is adequately stocked. Associate Development - Hire, train and develop retail staff with goals for growth and success in their positions and throughout the company. Provide performance feedback on strengths and opportunities and recognize accomplishments. Delegate responsibilities and tasks to teach and empower your associates. Communication - Must have strong and effective oral and written communication skills. Hold one store meeting per quarter to discuss company initiatives. Daily huddles must be completed each morning. Have the ability to disseminate information in a professional manner, and cultivate change with all levels of the organization. Store Appearance - Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times. Implement and maintain a neat, clean, and efficient back room with proper product organization and flow. Adhere to all state, federal and corporate safety guidelines. Attendance - A continuous pattern of regular and prompt attendance is required along with the ability to work a rotating schedule including weekends. SUPERVISORY RESPONSIBILITIES Supervises up to 20 associates in the store, carrying out supervisory responsibilities in accordance with GLA's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. RELATIONSHIPS Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel. TECHNOLOGY Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net, Epicor, Human Capital Management (HCM) Software and email. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Five to seven years related management experience and/or training preferred; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume. Ability to apply concepts of basic addition, subtraction, multiplication and division. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate frequently is required to climb ladders and stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. HP22 Compensation Details: $52000-$55000/Year For a full list of benefits and open positions, please visit us at: Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. PI27a3cc1f577f-2254
We're looking for motivated, reliable individuals to join our remote team. In this role, you'll assist members who have already requested information about their benefits. Your responsibilities include scheduling brief appointments, explaining their options in a simple online meeting, and guiding them through a straightforward digital enrollment process. No insurance background is needed - we provide full training. You'll handle light inbound/outbound calls, answer basic questions, update member profiles, and complete easy online forms. If you enjoy working with people and want a stable work-from-home position with weekly pay and room to advance, this could be an excellent fit. What We Offer Weekly pay + performance bonuses Work-from-home flexibility Full training provided (no prior experience needed) Clear advancement and leadership pathways Residual income opportunities Health, dental, and vision options Supportive team culture with mentorship Responsibilities Schedule and confirm member appointments Host simple Zoom presentations using provided scripts Assist with digital applications and required documents Maintain accurate records and submit completed files Participate in optional training sessions as you grow Follow the step-by-step process for each member file Qualifications Strong communication and people skills Professional, dependable, and well-organized Basic computer proficiency (Zoom, email, data entry) Customer service or sales experience is an asset but not required All interviews are conducted via video conference.
12/06/2025
Full time
We're looking for motivated, reliable individuals to join our remote team. In this role, you'll assist members who have already requested information about their benefits. Your responsibilities include scheduling brief appointments, explaining their options in a simple online meeting, and guiding them through a straightforward digital enrollment process. No insurance background is needed - we provide full training. You'll handle light inbound/outbound calls, answer basic questions, update member profiles, and complete easy online forms. If you enjoy working with people and want a stable work-from-home position with weekly pay and room to advance, this could be an excellent fit. What We Offer Weekly pay + performance bonuses Work-from-home flexibility Full training provided (no prior experience needed) Clear advancement and leadership pathways Residual income opportunities Health, dental, and vision options Supportive team culture with mentorship Responsibilities Schedule and confirm member appointments Host simple Zoom presentations using provided scripts Assist with digital applications and required documents Maintain accurate records and submit completed files Participate in optional training sessions as you grow Follow the step-by-step process for each member file Qualifications Strong communication and people skills Professional, dependable, and well-organized Basic computer proficiency (Zoom, email, data entry) Customer service or sales experience is an asset but not required All interviews are conducted via video conference.
Assistant Manager (Saint Clair Shores, MI) Location: Store 18128 - St. Clair Shores, MI Requisition ID: REQ-29535 Job Type: Full time Description: This position is located at: 23245 Greater Mack Ave., St. Clair Shores, Michigan 48080 Assistant Managers are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards, while ensuring that the store is optimally stocked and merchandised. They must demonstrate knowledge of the store's purpose and goals and have the skills to help associates achieve those goals. Members of Store Management will routinely be called upon to do the jobs or some functions of the job of all their subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed): Customer Service - Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly. Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process. Fostering Great Lakes Ace Hardware's ongoing Business to Business strategy. Financial Management - Control and oversee operating costs (utilities, maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates. Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Review and escalate Sales Report and P&L concerns to your General Manager regularly. Review department trends and recommend and initiate changes for maximizing goals and objectives. Monitor and allocate payroll according to budget, sales and forecasted customer traffic. Be aware of community and company events, weather, holidays, etc. that will positively or negatively impact sales causing the need to focus on staffing within your store and adjust your payroll accordingly. Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with General Manager. Compliance - Ensure compliance with all company policies and procedures. Paperwork is to be accurate and completed in a timely manner. Inventory Control - Maintain accurate inventory through on hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate metrics and deadlines. Loss Prevention Responsible for creating an environment that deters internal and external theft. Responsible for increasing associate awareness of their surroundings to prevent and detect shoplifting. Notify District Manager of any inventory and or cash discrepancies as soon as you are made aware. Merchandising - Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines; signing, and assortment in all departments; ensure sales floor is adequately stocked. Associate Development - Hire, train and develop retail staff with goals for growth and success in their positions and throughout the company. Provide performance feedback on strengths and opportunities and recognize accomplishments. Delegate responsibilities and tasks to teach and empower your associates. Communication - Must have strong and effective oral and written communication skills. Daily huddles must be completed each morning. Have the ability to disseminate information in a professional manner, and cultivate change with all levels of the organization. Store Appearance - Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times. Implement and maintain a neat, clean, and efficient back room with proper product organization and flow. Adhere to all state, federal and corporate safety guidelines. Attendance - A continuous pattern of regular and prompt attendance is required along with the ability to work a rotating schedule including weekends. SUPERVISORY RESPONSIBILITIES Supervises up to 20 associates in the store, carrying out supervisory responsibilities in accordance with GLA's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. RELATIONSHIPS Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel. TECHNOLOGY Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net, Epicor, Human Capital Management (HCM) Software and email. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Five to seven years related management experience and/or training preferred; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume. Ability to apply concepts of basic addition, subtraction, multiplication and division. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate frequently is required to climb ladders and stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. HP22 Compensation Details: $18-22/HR For a full list of benefits and open positions, please visit us at: Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. PI93a74cc7f0cc-2271
12/06/2025
Full time
Assistant Manager (Saint Clair Shores, MI) Location: Store 18128 - St. Clair Shores, MI Requisition ID: REQ-29535 Job Type: Full time Description: This position is located at: 23245 Greater Mack Ave., St. Clair Shores, Michigan 48080 Assistant Managers are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards, while ensuring that the store is optimally stocked and merchandised. They must demonstrate knowledge of the store's purpose and goals and have the skills to help associates achieve those goals. Members of Store Management will routinely be called upon to do the jobs or some functions of the job of all their subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed): Customer Service - Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly. Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process. Fostering Great Lakes Ace Hardware's ongoing Business to Business strategy. Financial Management - Control and oversee operating costs (utilities, maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates. Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Review and escalate Sales Report and P&L concerns to your General Manager regularly. Review department trends and recommend and initiate changes for maximizing goals and objectives. Monitor and allocate payroll according to budget, sales and forecasted customer traffic. Be aware of community and company events, weather, holidays, etc. that will positively or negatively impact sales causing the need to focus on staffing within your store and adjust your payroll accordingly. Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with General Manager. Compliance - Ensure compliance with all company policies and procedures. Paperwork is to be accurate and completed in a timely manner. Inventory Control - Maintain accurate inventory through on hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate metrics and deadlines. Loss Prevention Responsible for creating an environment that deters internal and external theft. Responsible for increasing associate awareness of their surroundings to prevent and detect shoplifting. Notify District Manager of any inventory and or cash discrepancies as soon as you are made aware. Merchandising - Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines; signing, and assortment in all departments; ensure sales floor is adequately stocked. Associate Development - Hire, train and develop retail staff with goals for growth and success in their positions and throughout the company. Provide performance feedback on strengths and opportunities and recognize accomplishments. Delegate responsibilities and tasks to teach and empower your associates. Communication - Must have strong and effective oral and written communication skills. Daily huddles must be completed each morning. Have the ability to disseminate information in a professional manner, and cultivate change with all levels of the organization. Store Appearance - Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times. Implement and maintain a neat, clean, and efficient back room with proper product organization and flow. Adhere to all state, federal and corporate safety guidelines. Attendance - A continuous pattern of regular and prompt attendance is required along with the ability to work a rotating schedule including weekends. SUPERVISORY RESPONSIBILITIES Supervises up to 20 associates in the store, carrying out supervisory responsibilities in accordance with GLA's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. RELATIONSHIPS Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel. TECHNOLOGY Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net, Epicor, Human Capital Management (HCM) Software and email. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Five to seven years related management experience and/or training preferred; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume. Ability to apply concepts of basic addition, subtraction, multiplication and division. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate frequently is required to climb ladders and stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. HP22 Compensation Details: $18-22/HR For a full list of benefits and open positions, please visit us at: Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. PI93a74cc7f0cc-2271
Assistant Manager (Livonia, MI) Location: Store 18004 - Livonia, MI Requisition ID: REQ-29235 Job Type: Full time Description: This position is located at: 29567 Five Mile Road, Livonia, Michigan 48154 Assistant Managers are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards, while ensuring that the store is optimally stocked and merchandised. They must demonstrate knowledge of the store's purpose and goals and have the skills to help associates achieve those goals. Members of Store Management will routinely be called upon to do the jobs or some functions of the job of all their subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed): Customer Service - Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly. Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process. Fostering Great Lakes Ace Hardware's ongoing Business to Business strategy. Financial Management - Control and oversee operating costs (utilities, maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates. Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Review and escalate Sales Report and P&L concerns to your General Manager regularly. Review department trends and recommend and initiate changes for maximizing goals and objectives. Monitor and allocate payroll according to budget, sales and forecasted customer traffic. Be aware of community and company events, weather, holidays, etc. that will positively or negatively impact sales causing the need to focus on staffing within your store and adjust your payroll accordingly. Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with General Manager. Compliance - Ensure compliance with all company policies and procedures. Paperwork is to be accurate and completed in a timely manner. Inventory Control - Maintain accurate inventory through on hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate metrics and deadlines. Loss Prevention Responsible for creating an environment that deters internal and external theft. Responsible for increasing associate awareness of their surroundings to prevent and detect shoplifting. Notify District Manager of any inventory and or cash discrepancies as soon as you are made aware. Merchandising - Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines; signing, and assortment in all departments; ensure sales floor is adequately stocked. Associate Development - Hire, train and develop retail staff with goals for growth and success in their positions and throughout the company. Provide performance feedback on strengths and opportunities and recognize accomplishments. Delegate responsibilities and tasks to teach and empower your associates. Communication - Must have strong and effective oral and written communication skills. Daily huddles must be completed each morning. Have the ability to disseminate information in a professional manner, and cultivate change with all levels of the organization. Store Appearance - Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times. Implement and maintain a neat, clean, and efficient back room with proper product organization and flow. Adhere to all state, federal and corporate safety guidelines. Attendance - A continuous pattern of regular and prompt attendance is required along with the ability to work a rotating schedule including weekends. SUPERVISORY RESPONSIBILITIES Supervises up to 20 associates in the store, carrying out supervisory responsibilities in accordance with GLA's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. RELATIONSHIPS Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel. TECHNOLOGY Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net, Epicor, Human Capital Management (HCM) Software and email. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Five to seven years related management experience and/or training preferred; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume. Ability to apply concepts of basic addition, subtraction, multiplication and division. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate frequently is required to climb ladders and stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. HP22 Compensation Details: $19.80-23.00/HR For a full list of benefits and open positions, please visit us at: Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. PIa5fed5b5-
12/06/2025
Full time
Assistant Manager (Livonia, MI) Location: Store 18004 - Livonia, MI Requisition ID: REQ-29235 Job Type: Full time Description: This position is located at: 29567 Five Mile Road, Livonia, Michigan 48154 Assistant Managers are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards, while ensuring that the store is optimally stocked and merchandised. They must demonstrate knowledge of the store's purpose and goals and have the skills to help associates achieve those goals. Members of Store Management will routinely be called upon to do the jobs or some functions of the job of all their subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed): Customer Service - Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly. Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process. Fostering Great Lakes Ace Hardware's ongoing Business to Business strategy. Financial Management - Control and oversee operating costs (utilities, maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates. Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Review and escalate Sales Report and P&L concerns to your General Manager regularly. Review department trends and recommend and initiate changes for maximizing goals and objectives. Monitor and allocate payroll according to budget, sales and forecasted customer traffic. Be aware of community and company events, weather, holidays, etc. that will positively or negatively impact sales causing the need to focus on staffing within your store and adjust your payroll accordingly. Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with General Manager. Compliance - Ensure compliance with all company policies and procedures. Paperwork is to be accurate and completed in a timely manner. Inventory Control - Maintain accurate inventory through on hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate metrics and deadlines. Loss Prevention Responsible for creating an environment that deters internal and external theft. Responsible for increasing associate awareness of their surroundings to prevent and detect shoplifting. Notify District Manager of any inventory and or cash discrepancies as soon as you are made aware. Merchandising - Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines; signing, and assortment in all departments; ensure sales floor is adequately stocked. Associate Development - Hire, train and develop retail staff with goals for growth and success in their positions and throughout the company. Provide performance feedback on strengths and opportunities and recognize accomplishments. Delegate responsibilities and tasks to teach and empower your associates. Communication - Must have strong and effective oral and written communication skills. Daily huddles must be completed each morning. Have the ability to disseminate information in a professional manner, and cultivate change with all levels of the organization. Store Appearance - Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times. Implement and maintain a neat, clean, and efficient back room with proper product organization and flow. Adhere to all state, federal and corporate safety guidelines. Attendance - A continuous pattern of regular and prompt attendance is required along with the ability to work a rotating schedule including weekends. SUPERVISORY RESPONSIBILITIES Supervises up to 20 associates in the store, carrying out supervisory responsibilities in accordance with GLA's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. RELATIONSHIPS Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel. TECHNOLOGY Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net, Epicor, Human Capital Management (HCM) Software and email. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Five to seven years related management experience and/or training preferred; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume. Ability to apply concepts of basic addition, subtraction, multiplication and division. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate frequently is required to climb ladders and stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. HP22 Compensation Details: $19.80-23.00/HR For a full list of benefits and open positions, please visit us at: Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. PIa5fed5b5-
GLA Assistant Manager Location: Store 18515 - Celina, OH Requisition ID: REQ-30148 Job Type: Full time Description: This position is located at: 902 N Main Street, Celina, Ohio 45822 Assistant Managers are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards, while ensuring that the store is optimally stocked and merchandised. They must demonstrate knowledge of the store's purpose and goals and have the skills to help associates achieve those goals. Members of Store Management will routinely be called upon to do the jobs or some functions of the job of all their subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed): Customer Service - Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly. Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process. Fostering Great Lakes Ace Hardware's ongoing Business to Business strategy. Financial Management - Control and oversee operating costs (utilities, maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates. Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Review and escalate Sales Report and P&L concerns to your General Manager regularly. Review department trends and recommend and initiate changes for maximizing goals and objectives. Monitor and allocate payroll according to budget, sales and forecasted customer traffic. Be aware of community and company events, weather, holidays, etc. that will positively or negatively impact sales causing the need to focus on staffing within your store and adjust your payroll accordingly. Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with General Manager. Compliance - Ensure compliance with all company policies and procedures. Paperwork is to be accurate and completed in a timely manner. Inventory Control - Maintain accurate inventory through on hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate metrics and deadlines. Loss Prevention Responsible for creating an environment that deters internal and external theft. Responsible for increasing associate awareness of their surroundings to prevent and detect shoplifting. Notify District Manager of any inventory and or cash discrepancies as soon as you are made aware. Merchandising - Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines; signing, and assortment in all departments; ensure sales floor is adequately stocked. Associate Development - Hire, train and develop retail staff with goals for growth and success in their positions and throughout the company. Provide performance feedback on strengths and opportunities and recognize accomplishments. Delegate responsibilities and tasks to teach and empower your associates. Communication - Must have strong and effective oral and written communication skills. Daily huddles must be completed each morning. Have the ability to disseminate information in a professional manner, and cultivate change with all levels of the organization. Store Appearance - Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times. Implement and maintain a neat, clean, and efficient back room with proper product organization and flow. Adhere to all state, federal and corporate safety guidelines. Attendance - A continuous pattern of regular and prompt attendance is required along with the ability to work a rotating schedule including weekends. SUPERVISORY RESPONSIBILITIES Supervises up to 20 associates in the store, carrying out supervisory responsibilities in accordance with GLA's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. RELATIONSHIPS Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel. TECHNOLOGY Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net, Epicor, Human Capital Management (HCM) Software and email. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Five to seven years related management experience and/or training preferred; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume. Ability to apply concepts of basic addition, subtraction, multiplication and division. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate frequently is required to climb ladders and stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. HP22 Compensation Details: $18-$22/HR For a full list of benefits and open positions, please visit us at: Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. PI5bd6d5cffb50-2258
12/06/2025
Full time
GLA Assistant Manager Location: Store 18515 - Celina, OH Requisition ID: REQ-30148 Job Type: Full time Description: This position is located at: 902 N Main Street, Celina, Ohio 45822 Assistant Managers are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards, while ensuring that the store is optimally stocked and merchandised. They must demonstrate knowledge of the store's purpose and goals and have the skills to help associates achieve those goals. Members of Store Management will routinely be called upon to do the jobs or some functions of the job of all their subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed): Customer Service - Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly. Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process. Fostering Great Lakes Ace Hardware's ongoing Business to Business strategy. Financial Management - Control and oversee operating costs (utilities, maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates. Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Review and escalate Sales Report and P&L concerns to your General Manager regularly. Review department trends and recommend and initiate changes for maximizing goals and objectives. Monitor and allocate payroll according to budget, sales and forecasted customer traffic. Be aware of community and company events, weather, holidays, etc. that will positively or negatively impact sales causing the need to focus on staffing within your store and adjust your payroll accordingly. Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with General Manager. Compliance - Ensure compliance with all company policies and procedures. Paperwork is to be accurate and completed in a timely manner. Inventory Control - Maintain accurate inventory through on hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate metrics and deadlines. Loss Prevention Responsible for creating an environment that deters internal and external theft. Responsible for increasing associate awareness of their surroundings to prevent and detect shoplifting. Notify District Manager of any inventory and or cash discrepancies as soon as you are made aware. Merchandising - Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines; signing, and assortment in all departments; ensure sales floor is adequately stocked. Associate Development - Hire, train and develop retail staff with goals for growth and success in their positions and throughout the company. Provide performance feedback on strengths and opportunities and recognize accomplishments. Delegate responsibilities and tasks to teach and empower your associates. Communication - Must have strong and effective oral and written communication skills. Daily huddles must be completed each morning. Have the ability to disseminate information in a professional manner, and cultivate change with all levels of the organization. Store Appearance - Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times. Implement and maintain a neat, clean, and efficient back room with proper product organization and flow. Adhere to all state, federal and corporate safety guidelines. Attendance - A continuous pattern of regular and prompt attendance is required along with the ability to work a rotating schedule including weekends. SUPERVISORY RESPONSIBILITIES Supervises up to 20 associates in the store, carrying out supervisory responsibilities in accordance with GLA's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. RELATIONSHIPS Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel. TECHNOLOGY Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net, Epicor, Human Capital Management (HCM) Software and email. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Five to seven years related management experience and/or training preferred; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume. Ability to apply concepts of basic addition, subtraction, multiplication and division. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate frequently is required to climb ladders and stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. HP22 Compensation Details: $18-$22/HR For a full list of benefits and open positions, please visit us at: Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. PI5bd6d5cffb50-2258
PURPOSE AND SCOPE: The Facility Administrator is responsible for the leadership of the clinical facility ensuring all clinical, operational, and business objectives are met. The Facility Administrator is authorized to make daily decisions to ensure patient and staff safety, the execution of some tasks may be delegated to the nursing leader where appropriate. Develops a culture of trust, empowerment, and collaboration among all center staff. The Facility Administrator shall ensure that the Center complies with the requirements of any governmental or regulatory body having jurisdiction in the premises. Assists the Medical Staff to ensure that medical practices and procedures meets applicable standards. Ensures provision of quality patient care and the role is responsible to the ASC Governing Body for clinical reporting and for operational oversight. PRINCIPAL DUTIES AND RESPONSIBILITIES: Environment of Care & Quality Manage site employees, environment, clinical processes and procedures, and workflow to deliver high quality of patient care Ensure compliance of state requirements and licensure updates including understanding of CLIA requirements, pharmacy requirements, and DEA anesthesia regulations Implement and maintain all aspects of Environment of Care requirements for patient safety and NFPA 101: Life Safety Code Plan personnel, equipment, and medications needed for medical emergencies; incorporate into Emergency Preparedness Plan; ensure maintenance of equipment Ensure proper medical records management and HIPAA compliance Oversees the continuous and data driven Quality Assurance and Performance Improvement Program of the center, including collection and analyzing of data per policy Through the use of internal tools (SoCA, FA Checklist, etc.) and feedback delivered in external inspections, develop facility-specific action plans to achieve ASC quality standards. Responsible for managing general liability and risk exposures to patients and employees by conducting risk assessments according standards, regulations and policies, and then developing and implementing an associated center specific management plan. Ensure adverse events are reported, documented and necessary follow up is provided in compliance with policy and state requirements Ensure effective communication with patients, dialysis clinics, hospitals and physician(s), to address any concerns/ issues Facility Operations Participate in Governing Body Meetings; included but not limited to coordination of meetings in compliance with Governing Body Bylaws, documentation preparation and maintaining meeting minutes. Provide support to the Medical Executive Committee as requested by the Medical Director and in accordance with the Medical Staff Bylaws. Maintain compliance with ASC regulations including CMS conditions for coverage, state regulations, and accrediting agency standards where applicable. Participate in review business and finances of the site, including financial reports, market trends, and staffing models to ensure efficiencies, manage inventory and expenses, and optimize workflow Engage w/ sales partner to develop strategies to find new markets and develop new business opportunities Oversee front desk staff to ensure all processes, procedures, and expectations being adhered to, including but not limited to, appropriate scheduling, patient follow-up, and data integrity Ensures all staff meet organization's customer service standards Collaborate with ancillary departments within center to ensure alignment in meeting center-specific and company-wide goals Collaborate with Sales Partner to identify and visit local dialysis clinics as needed to provide information/education on available vascular access services for ESRD patients Create and continually enhance internal physician partnerships to optimize patient care and business outcomes Act as a liaison between the local dialysis clinics, the Access Center, and physician practices to meet patient needs. Facilitate the application process for physician privileges and compliance with Medical Staff By-Laws, including assisting with the credentialing process Coordinate inventory/supply management and vendor services to ensure cost containment, timely distribution and competitive pricing, as well as maintain the security and integrity of facility Responsible for efficient utilization of medication, laboratory, inventory, supplies and equipment to achieve supply cost goals as set forth in the annual budget Support billing, billing issues and collection activities Ensure facility is adequately staffed to meet patient needs and the safety and quality of the employees and patients. May assist w/ patient care on an as needed basis and in accordance w/ professional licensure (if applicable) People Management & Leadership Lead, coach, and develop employees to optimize performance; partnering with Human Resources on employee matters Create a highly engaged and motivated culture, resulting in increased retention and employee morale Identify and address performance gaps as appropriate in accordance with company policy Drive employee performance review and employee engagement/recognition activities for center Participate in the recruitment, interview, and decision-making process to hire new highly-skilled staff Ensure appropriate training and oversight of all staff, including front desk employees Ensure completion of all employee training, including new hire orientation, compliance training, and mandatory in-service training Ensure all required and appropriate documentation is completed, including current licensure Other duties as assigned PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Daily work includes desk and personal computer work and interaction with patients, facility staff and physicians. The position may require travel between assigned facilities and various locations within the community. Minimal travel to regional, Division and Corporate meetings may be required as well. The position may provide direct patient care that regularly involves heavy lifting and moving of patients of up to 200 lbs and assisting with ambulation. Coworkers may provide assistance. The position may require frequent prolonged periods of standing and the employee must be able to bend over. There is a two-person assist program and "material assist" devices for the heavier items. The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials. SUPERVISION: Responsible for all staff, which may include direct and indirect patient care staff, if incumbent does not possess a RN license, supervision of nursing staff will be provided by a charge nurse/director of nursing. EDUCATION AND REQUIRED CREDENTIALS: Bachelor's Degree preferred or an equivalent combination of education and experience. Must meet all state specific requirements for background and education level. Successfully complete and maintain BLS Certification ASC certification a plus EXPERIENCE AND SKILLS: 6-8 years' related experience or an equivalent combination of education and experience Minimum (3) years direct experience or related experience.in healthcare supervisory or administrative role Experience in outpatient healthcare operations or an ambulatory surgery center setting preferred Experience obtaining and maintaining Medicare certification through an accrediting organization is desirable Experience reading, analyzing, and acting on financial and business reports Proficiency with the Microsoft office suite (Word, Excel, PowerPoint) - experience with medical database software preferred Demonstrated leadership/Management skills, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management and decision making Must be knowledgeable in the operation of all facility equipment and technology, including but not limited to C-arm, patient monitors, defibrillators, medical recording devices and computers, and all emergency equipment. EOE, disability/veterans
12/05/2025
Full time
PURPOSE AND SCOPE: The Facility Administrator is responsible for the leadership of the clinical facility ensuring all clinical, operational, and business objectives are met. The Facility Administrator is authorized to make daily decisions to ensure patient and staff safety, the execution of some tasks may be delegated to the nursing leader where appropriate. Develops a culture of trust, empowerment, and collaboration among all center staff. The Facility Administrator shall ensure that the Center complies with the requirements of any governmental or regulatory body having jurisdiction in the premises. Assists the Medical Staff to ensure that medical practices and procedures meets applicable standards. Ensures provision of quality patient care and the role is responsible to the ASC Governing Body for clinical reporting and for operational oversight. PRINCIPAL DUTIES AND RESPONSIBILITIES: Environment of Care & Quality Manage site employees, environment, clinical processes and procedures, and workflow to deliver high quality of patient care Ensure compliance of state requirements and licensure updates including understanding of CLIA requirements, pharmacy requirements, and DEA anesthesia regulations Implement and maintain all aspects of Environment of Care requirements for patient safety and NFPA 101: Life Safety Code Plan personnel, equipment, and medications needed for medical emergencies; incorporate into Emergency Preparedness Plan; ensure maintenance of equipment Ensure proper medical records management and HIPAA compliance Oversees the continuous and data driven Quality Assurance and Performance Improvement Program of the center, including collection and analyzing of data per policy Through the use of internal tools (SoCA, FA Checklist, etc.) and feedback delivered in external inspections, develop facility-specific action plans to achieve ASC quality standards. Responsible for managing general liability and risk exposures to patients and employees by conducting risk assessments according standards, regulations and policies, and then developing and implementing an associated center specific management plan. Ensure adverse events are reported, documented and necessary follow up is provided in compliance with policy and state requirements Ensure effective communication with patients, dialysis clinics, hospitals and physician(s), to address any concerns/ issues Facility Operations Participate in Governing Body Meetings; included but not limited to coordination of meetings in compliance with Governing Body Bylaws, documentation preparation and maintaining meeting minutes. Provide support to the Medical Executive Committee as requested by the Medical Director and in accordance with the Medical Staff Bylaws. Maintain compliance with ASC regulations including CMS conditions for coverage, state regulations, and accrediting agency standards where applicable. Participate in review business and finances of the site, including financial reports, market trends, and staffing models to ensure efficiencies, manage inventory and expenses, and optimize workflow Engage w/ sales partner to develop strategies to find new markets and develop new business opportunities Oversee front desk staff to ensure all processes, procedures, and expectations being adhered to, including but not limited to, appropriate scheduling, patient follow-up, and data integrity Ensures all staff meet organization's customer service standards Collaborate with ancillary departments within center to ensure alignment in meeting center-specific and company-wide goals Collaborate with Sales Partner to identify and visit local dialysis clinics as needed to provide information/education on available vascular access services for ESRD patients Create and continually enhance internal physician partnerships to optimize patient care and business outcomes Act as a liaison between the local dialysis clinics, the Access Center, and physician practices to meet patient needs. Facilitate the application process for physician privileges and compliance with Medical Staff By-Laws, including assisting with the credentialing process Coordinate inventory/supply management and vendor services to ensure cost containment, timely distribution and competitive pricing, as well as maintain the security and integrity of facility Responsible for efficient utilization of medication, laboratory, inventory, supplies and equipment to achieve supply cost goals as set forth in the annual budget Support billing, billing issues and collection activities Ensure facility is adequately staffed to meet patient needs and the safety and quality of the employees and patients. May assist w/ patient care on an as needed basis and in accordance w/ professional licensure (if applicable) People Management & Leadership Lead, coach, and develop employees to optimize performance; partnering with Human Resources on employee matters Create a highly engaged and motivated culture, resulting in increased retention and employee morale Identify and address performance gaps as appropriate in accordance with company policy Drive employee performance review and employee engagement/recognition activities for center Participate in the recruitment, interview, and decision-making process to hire new highly-skilled staff Ensure appropriate training and oversight of all staff, including front desk employees Ensure completion of all employee training, including new hire orientation, compliance training, and mandatory in-service training Ensure all required and appropriate documentation is completed, including current licensure Other duties as assigned PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Daily work includes desk and personal computer work and interaction with patients, facility staff and physicians. The position may require travel between assigned facilities and various locations within the community. Minimal travel to regional, Division and Corporate meetings may be required as well. The position may provide direct patient care that regularly involves heavy lifting and moving of patients of up to 200 lbs and assisting with ambulation. Coworkers may provide assistance. The position may require frequent prolonged periods of standing and the employee must be able to bend over. There is a two-person assist program and "material assist" devices for the heavier items. The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials. SUPERVISION: Responsible for all staff, which may include direct and indirect patient care staff, if incumbent does not possess a RN license, supervision of nursing staff will be provided by a charge nurse/director of nursing. EDUCATION AND REQUIRED CREDENTIALS: Bachelor's Degree preferred or an equivalent combination of education and experience. Must meet all state specific requirements for background and education level. Successfully complete and maintain BLS Certification ASC certification a plus EXPERIENCE AND SKILLS: 6-8 years' related experience or an equivalent combination of education and experience Minimum (3) years direct experience or related experience.in healthcare supervisory or administrative role Experience in outpatient healthcare operations or an ambulatory surgery center setting preferred Experience obtaining and maintaining Medicare certification through an accrediting organization is desirable Experience reading, analyzing, and acting on financial and business reports Proficiency with the Microsoft office suite (Word, Excel, PowerPoint) - experience with medical database software preferred Demonstrated leadership/Management skills, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management and decision making Must be knowledgeable in the operation of all facility equipment and technology, including but not limited to C-arm, patient monitors, defibrillators, medical recording devices and computers, and all emergency equipment. EOE, disability/veterans
Assistant Manager Location: Store 18109 - White Lake, MI Requisition ID: REQ-30267 Job Type: Full time Description: This position is located at: 8030 Cooley Lake Rd., White Lake, Michigan 48386 Assistant Managers are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards, while ensuring that the store is optimally stocked and merchandised. They must demonstrate knowledge of the store's purpose and goals and have the skills to help associates achieve those goals. Members of Store Management will routinely be called upon to do the jobs or some functions of the job of all their subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed): Customer Service - Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly. Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process. Fostering Great Lakes Ace Hardware's ongoing Business to Business strategy. Financial Management - Control and oversee operating costs (utilities, maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates. Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Review and escalate Sales Report and P&L concerns to your Store Manager regularly. Review department trends and recommend and initiate changes for maximizing goals and objectives. Monitor and allocate payroll according to budget, sales and forecasted customer traffic. Be aware of community and company events, weather, holidays, etc. that will positively or negatively impact sales causing the need to focus on staffing within your store and adjust your payroll accordingly. Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with Store Manager. Compliance - Ensure compliance with all company policies and procedures. Paperwork is to be accurate and completed in a timely manner. Inventory Control - Maintain accurate inventory through on hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate metrics and deadlines. Loss Prevention Responsible for creating an environment that deters internal and external theft. Responsible for increasing associate awareness of their surroundings to prevent and detect shoplifting. Notify District Manager of any inventory and or cash discrepancies as soon as you are made aware. Merchandising - Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines; signing, and assortment in all departments; ensure sales floor is adequately stocked. Associate Development - Hire, train and develop retail staff with goals for growth and success in their positions and throughout the company. Provide performance feedback on strengths and opportunities and recognize accomplishments. Delegate responsibilities and tasks to teach and empower your associates. Communication - Must have strong and effective oral and written communication skills. Daily huddles must be completed each morning. Have the ability to disseminate information in a professional manner, and cultivate change with all levels of the organization. Store Appearance - Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times. Implement and maintain a neat, clean, and efficient back room with proper product organization and flow. Adhere to all state, federal and corporate safety guidelines. Attendance - A continuous pattern of regular and prompt attendance is required along with the ability to work a rotating schedule including weekends. SUPERVISORY RESPONSIBILITIES Supervises up to 20 associates in the store, carrying out supervisory responsibilities in accordance with GLA's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. RELATIONSHIPS Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel. TECHNOLOGY Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net, Epicor, Human Capital Management (HCM) Software and email. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Five to seven years related management experience and/or training preferred; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume. Ability to apply concepts of basic addition, subtraction, multiplication and division. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate frequently is required to climb ladders and stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. HP22 Compensation Details: $17.58 - $24 per hour For a full list of benefits and open positions, please visit us at: Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. PI29c9efcaeffe-4518
12/05/2025
Full time
Assistant Manager Location: Store 18109 - White Lake, MI Requisition ID: REQ-30267 Job Type: Full time Description: This position is located at: 8030 Cooley Lake Rd., White Lake, Michigan 48386 Assistant Managers are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards, while ensuring that the store is optimally stocked and merchandised. They must demonstrate knowledge of the store's purpose and goals and have the skills to help associates achieve those goals. Members of Store Management will routinely be called upon to do the jobs or some functions of the job of all their subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed): Customer Service - Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly. Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process. Fostering Great Lakes Ace Hardware's ongoing Business to Business strategy. Financial Management - Control and oversee operating costs (utilities, maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates. Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Review and escalate Sales Report and P&L concerns to your Store Manager regularly. Review department trends and recommend and initiate changes for maximizing goals and objectives. Monitor and allocate payroll according to budget, sales and forecasted customer traffic. Be aware of community and company events, weather, holidays, etc. that will positively or negatively impact sales causing the need to focus on staffing within your store and adjust your payroll accordingly. Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with Store Manager. Compliance - Ensure compliance with all company policies and procedures. Paperwork is to be accurate and completed in a timely manner. Inventory Control - Maintain accurate inventory through on hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate metrics and deadlines. Loss Prevention Responsible for creating an environment that deters internal and external theft. Responsible for increasing associate awareness of their surroundings to prevent and detect shoplifting. Notify District Manager of any inventory and or cash discrepancies as soon as you are made aware. Merchandising - Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines; signing, and assortment in all departments; ensure sales floor is adequately stocked. Associate Development - Hire, train and develop retail staff with goals for growth and success in their positions and throughout the company. Provide performance feedback on strengths and opportunities and recognize accomplishments. Delegate responsibilities and tasks to teach and empower your associates. Communication - Must have strong and effective oral and written communication skills. Daily huddles must be completed each morning. Have the ability to disseminate information in a professional manner, and cultivate change with all levels of the organization. Store Appearance - Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times. Implement and maintain a neat, clean, and efficient back room with proper product organization and flow. Adhere to all state, federal and corporate safety guidelines. Attendance - A continuous pattern of regular and prompt attendance is required along with the ability to work a rotating schedule including weekends. SUPERVISORY RESPONSIBILITIES Supervises up to 20 associates in the store, carrying out supervisory responsibilities in accordance with GLA's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. RELATIONSHIPS Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel. TECHNOLOGY Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net, Epicor, Human Capital Management (HCM) Software and email. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Five to seven years related management experience and/or training preferred; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume. Ability to apply concepts of basic addition, subtraction, multiplication and division. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate frequently is required to climb ladders and stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. HP22 Compensation Details: $17.58 - $24 per hour For a full list of benefits and open positions, please visit us at: Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. PI29c9efcaeffe-4518
Mortgage Loan Originator Department: Mortgage Services Reports To: Assistant Vice President Mortgage Services FLSA: Exempt Date last updated: 04/01/2024 Summary Responsible for the timely, courteous, and confidential processing, closing, underwriting, and shipping of all types of mortgage loans for members by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Interviews mortgage loan applicants and analyzes the information received to recommend the correct product for the applicant. Submit the mortgage loan application to an automated underwriting system for approval. Document the loan file with accurate information and comply with all underwriting requirements as stated on the automated underwriting decision sheet. Prepares directions for the Loan processor pertaining to the information that will be required to perfect the mortgage loan sale to the secondary market. Communicates to the applicant, real estate agent, etc. the status of the mortgage application. Develops and promotes good public relations within the Real Estate community and with the member base of the Sioux Falls Federal Credit Union, etc. Reviews the completed file to assure that all mortgage processing functions are completed before and after closing for proper documentation and salability of the loan to the secondary market. Perfects the loan documentation for purchases for any loans which are suspended. Keeps updated and current on all mortgage products, procedures, and policies. Makes recommendations of needs for review or changes of policies and procedures relating to the mortgage lending process to the AVP Mortgage Services. Is knowledgeable about all products available at the Credit Union and actively cross sells products to qualified members. Assists the Marketing Department in the promotion and development of mortgage related products. Assists in the collection of payments for all in-house mortgages which the loan officer originates. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies : Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, confronts difficult situations, maintains objectivity, keeps emotions under control, uses negotiation skills to resolve conflicts. Community Relations - Participates within the community, takes leadership role in external activities, presents favorable image of organization, uses community involvement to increase business. Achievement Focus - Sets and achieves clear and challenging goals, demonstrates persistence, and overcomes obstacles, Measures self against standard of excellence, Recognizes and acts on opportunities, takes calculated risks to accomplish goals. Self-Management - Regulates impact of own emotions upon others, remains focused and resilient under stress, accepts criticism, and recovers quickly from setbacks, Projects realistic self-confidence in abilities. Loan Portfolio Maintenance - Identifies qualified prospects, assesses credit risks, presents credit alternatives, keeps current with rules and regulations, maintains portfolio mix and Achieves loan results. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Four-year degree in business or a related field or Two-Three years related mortgage lending experience and/or training or an equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret financial data, general business information and periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, members, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Must have well-developed math and problem solving skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Spreadsheet, and Word Processing software. Should also have ability to type accurately and operate a 10-key adding machine and knowledge of automated underwriting software. Certificates, Licenses, Registrations Other Skills and Abilities: The employee should have a thorough understanding of all policies, regulations and procedures for regulatory and investor agencies as they pertain to the mortgage lending industry such as but not limited to knowledge pertaining to FHA, VA, Conventional and Rural Development guidelines and regulatory compliance. Other Qualifications: The employee must have a high level of professionalism, good judgement and impartiality. They must display a courteous and helpful attitude toward members and co-workers and demonstrate the ability to develop and maintain positive relationships. They must possess effective verbal and written communications skills and be able to work in a fast-paced, production-oriented environment. Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$70,000 Dep. on Exp + Sales Bonuses
12/05/2025
Full time
Mortgage Loan Originator Department: Mortgage Services Reports To: Assistant Vice President Mortgage Services FLSA: Exempt Date last updated: 04/01/2024 Summary Responsible for the timely, courteous, and confidential processing, closing, underwriting, and shipping of all types of mortgage loans for members by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Interviews mortgage loan applicants and analyzes the information received to recommend the correct product for the applicant. Submit the mortgage loan application to an automated underwriting system for approval. Document the loan file with accurate information and comply with all underwriting requirements as stated on the automated underwriting decision sheet. Prepares directions for the Loan processor pertaining to the information that will be required to perfect the mortgage loan sale to the secondary market. Communicates to the applicant, real estate agent, etc. the status of the mortgage application. Develops and promotes good public relations within the Real Estate community and with the member base of the Sioux Falls Federal Credit Union, etc. Reviews the completed file to assure that all mortgage processing functions are completed before and after closing for proper documentation and salability of the loan to the secondary market. Perfects the loan documentation for purchases for any loans which are suspended. Keeps updated and current on all mortgage products, procedures, and policies. Makes recommendations of needs for review or changes of policies and procedures relating to the mortgage lending process to the AVP Mortgage Services. Is knowledgeable about all products available at the Credit Union and actively cross sells products to qualified members. Assists the Marketing Department in the promotion and development of mortgage related products. Assists in the collection of payments for all in-house mortgages which the loan officer originates. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies : Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, confronts difficult situations, maintains objectivity, keeps emotions under control, uses negotiation skills to resolve conflicts. Community Relations - Participates within the community, takes leadership role in external activities, presents favorable image of organization, uses community involvement to increase business. Achievement Focus - Sets and achieves clear and challenging goals, demonstrates persistence, and overcomes obstacles, Measures self against standard of excellence, Recognizes and acts on opportunities, takes calculated risks to accomplish goals. Self-Management - Regulates impact of own emotions upon others, remains focused and resilient under stress, accepts criticism, and recovers quickly from setbacks, Projects realistic self-confidence in abilities. Loan Portfolio Maintenance - Identifies qualified prospects, assesses credit risks, presents credit alternatives, keeps current with rules and regulations, maintains portfolio mix and Achieves loan results. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Four-year degree in business or a related field or Two-Three years related mortgage lending experience and/or training or an equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret financial data, general business information and periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, members, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Must have well-developed math and problem solving skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Spreadsheet, and Word Processing software. Should also have ability to type accurately and operate a 10-key adding machine and knowledge of automated underwriting software. Certificates, Licenses, Registrations Other Skills and Abilities: The employee should have a thorough understanding of all policies, regulations and procedures for regulatory and investor agencies as they pertain to the mortgage lending industry such as but not limited to knowledge pertaining to FHA, VA, Conventional and Rural Development guidelines and regulatory compliance. Other Qualifications: The employee must have a high level of professionalism, good judgement and impartiality. They must display a courteous and helpful attitude toward members and co-workers and demonstrate the ability to develop and maintain positive relationships. They must possess effective verbal and written communications skills and be able to work in a fast-paced, production-oriented environment. Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$70,000 Dep. on Exp + Sales Bonuses
Mortgage Loan Originator Department: Mortgage Services Reports To: Assistant Vice President Mortgage Services FLSA: Exempt Date last updated: 04/01/2024 Summary Responsible for the timely, courteous, and confidential processing, closing, underwriting, and shipping of all types of mortgage loans for members by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Interviews mortgage loan applicants and analyzes the information received to recommend the correct product for the applicant. Submit the mortgage loan application to an automated underwriting system for approval. Document the loan file with accurate information and comply with all underwriting requirements as stated on the automated underwriting decision sheet. Prepares directions for the Loan processor pertaining to the information that will be required to perfect the mortgage loan sale to the secondary market. Communicates to the applicant, real estate agent, etc. the status of the mortgage application. Develops and promotes good public relations within the Real Estate community and with the member base of the Sioux Falls Federal Credit Union, etc. Reviews the completed file to assure that all mortgage processing functions are completed before and after closing for proper documentation and salability of the loan to the secondary market. Perfects the loan documentation for purchases for any loans which are suspended. Keeps updated and current on all mortgage products, procedures, and policies. Makes recommendations of needs for review or changes of policies and procedures relating to the mortgage lending process to the AVP Mortgage Services. Is knowledgeable about all products available at the Credit Union and actively cross sells products to qualified members. Assists the Marketing Department in the promotion and development of mortgage related products. Assists in the collection of payments for all in-house mortgages which the loan officer originates. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies : Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, confronts difficult situations, maintains objectivity, keeps emotions under control, uses negotiation skills to resolve conflicts. Community Relations - Participates within the community, takes leadership role in external activities, presents favorable image of organization, uses community involvement to increase business. Achievement Focus - Sets and achieves clear and challenging goals, demonstrates persistence, and overcomes obstacles, Measures self against standard of excellence, Recognizes and acts on opportunities, takes calculated risks to accomplish goals. Self-Management - Regulates impact of own emotions upon others, remains focused and resilient under stress, accepts criticism, and recovers quickly from setbacks, Projects realistic self-confidence in abilities. Loan Portfolio Maintenance - Identifies qualified prospects, assesses credit risks, presents credit alternatives, keeps current with rules and regulations, maintains portfolio mix and Achieves loan results. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Four-year degree in business or a related field or Two-Three years related mortgage lending experience and/or training or an equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret financial data, general business information and periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, members, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Must have well-developed math and problem solving skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Spreadsheet, and Word Processing software. Should also have ability to type accurately and operate a 10-key adding machine and knowledge of automated underwriting software. Certificates, Licenses, Registrations Other Skills and Abilities: The employee should have a thorough understanding of all policies, regulations and procedures for regulatory and investor agencies as they pertain to the mortgage lending industry such as but not limited to knowledge pertaining to FHA, VA, Conventional and Rural Development guidelines and regulatory compliance. Other Qualifications: The employee must have a high level of professionalism, good judgement and impartiality. They must display a courteous and helpful attitude toward members and co-workers and demonstrate the ability to develop and maintain positive relationships. They must possess effective verbal and written communications skills and be able to work in a fast-paced, production-oriented environment. Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$70,000 Dep. on Exp + Sales Bonuses
12/05/2025
Full time
Mortgage Loan Originator Department: Mortgage Services Reports To: Assistant Vice President Mortgage Services FLSA: Exempt Date last updated: 04/01/2024 Summary Responsible for the timely, courteous, and confidential processing, closing, underwriting, and shipping of all types of mortgage loans for members by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Interviews mortgage loan applicants and analyzes the information received to recommend the correct product for the applicant. Submit the mortgage loan application to an automated underwriting system for approval. Document the loan file with accurate information and comply with all underwriting requirements as stated on the automated underwriting decision sheet. Prepares directions for the Loan processor pertaining to the information that will be required to perfect the mortgage loan sale to the secondary market. Communicates to the applicant, real estate agent, etc. the status of the mortgage application. Develops and promotes good public relations within the Real Estate community and with the member base of the Sioux Falls Federal Credit Union, etc. Reviews the completed file to assure that all mortgage processing functions are completed before and after closing for proper documentation and salability of the loan to the secondary market. Perfects the loan documentation for purchases for any loans which are suspended. Keeps updated and current on all mortgage products, procedures, and policies. Makes recommendations of needs for review or changes of policies and procedures relating to the mortgage lending process to the AVP Mortgage Services. Is knowledgeable about all products available at the Credit Union and actively cross sells products to qualified members. Assists the Marketing Department in the promotion and development of mortgage related products. Assists in the collection of payments for all in-house mortgages which the loan officer originates. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies : Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, confronts difficult situations, maintains objectivity, keeps emotions under control, uses negotiation skills to resolve conflicts. Community Relations - Participates within the community, takes leadership role in external activities, presents favorable image of organization, uses community involvement to increase business. Achievement Focus - Sets and achieves clear and challenging goals, demonstrates persistence, and overcomes obstacles, Measures self against standard of excellence, Recognizes and acts on opportunities, takes calculated risks to accomplish goals. Self-Management - Regulates impact of own emotions upon others, remains focused and resilient under stress, accepts criticism, and recovers quickly from setbacks, Projects realistic self-confidence in abilities. Loan Portfolio Maintenance - Identifies qualified prospects, assesses credit risks, presents credit alternatives, keeps current with rules and regulations, maintains portfolio mix and Achieves loan results. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Four-year degree in business or a related field or Two-Three years related mortgage lending experience and/or training or an equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret financial data, general business information and periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, members, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Must have well-developed math and problem solving skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Spreadsheet, and Word Processing software. Should also have ability to type accurately and operate a 10-key adding machine and knowledge of automated underwriting software. Certificates, Licenses, Registrations Other Skills and Abilities: The employee should have a thorough understanding of all policies, regulations and procedures for regulatory and investor agencies as they pertain to the mortgage lending industry such as but not limited to knowledge pertaining to FHA, VA, Conventional and Rural Development guidelines and regulatory compliance. Other Qualifications: The employee must have a high level of professionalism, good judgement and impartiality. They must display a courteous and helpful attitude toward members and co-workers and demonstrate the ability to develop and maintain positive relationships. They must possess effective verbal and written communications skills and be able to work in a fast-paced, production-oriented environment. Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$70,000 Dep. on Exp + Sales Bonuses
Mortgage Loan Originator Department: Mortgage Services Reports To: Assistant Vice President Mortgage Services FLSA: Exempt Date last updated: 04/01/2024 Summary Responsible for the timely, courteous, and confidential processing, closing, underwriting, and shipping of all types of mortgage loans for members by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Interviews mortgage loan applicants and analyzes the information received to recommend the correct product for the applicant. Submit the mortgage loan application to an automated underwriting system for approval. Document the loan file with accurate information and comply with all underwriting requirements as stated on the automated underwriting decision sheet. Prepares directions for the Loan processor pertaining to the information that will be required to perfect the mortgage loan sale to the secondary market. Communicates to the applicant, real estate agent, etc. the status of the mortgage application. Develops and promotes good public relations within the Real Estate community and with the member base of the Sioux Falls Federal Credit Union, etc. Reviews the completed file to assure that all mortgage processing functions are completed before and after closing for proper documentation and salability of the loan to the secondary market. Perfects the loan documentation for purchases for any loans which are suspended. Keeps updated and current on all mortgage products, procedures, and policies. Makes recommendations of needs for review or changes of policies and procedures relating to the mortgage lending process to the AVP Mortgage Services. Is knowledgeable about all products available at the Credit Union and actively cross sells products to qualified members. Assists the Marketing Department in the promotion and development of mortgage related products. Assists in the collection of payments for all in-house mortgages which the loan officer originates. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies : Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, confronts difficult situations, maintains objectivity, keeps emotions under control, uses negotiation skills to resolve conflicts. Community Relations - Participates within the community, takes leadership role in external activities, presents favorable image of organization, uses community involvement to increase business. Achievement Focus - Sets and achieves clear and challenging goals, demonstrates persistence, and overcomes obstacles, Measures self against standard of excellence, Recognizes and acts on opportunities, takes calculated risks to accomplish goals. Self-Management - Regulates impact of own emotions upon others, remains focused and resilient under stress, accepts criticism, and recovers quickly from setbacks, Projects realistic self-confidence in abilities. Loan Portfolio Maintenance - Identifies qualified prospects, assesses credit risks, presents credit alternatives, keeps current with rules and regulations, maintains portfolio mix and Achieves loan results. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Four-year degree in business or a related field or Two-Three years related mortgage lending experience and/or training or an equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret financial data, general business information and periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, members, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Must have well-developed math and problem solving skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Spreadsheet, and Word Processing software. Should also have ability to type accurately and operate a 10-key adding machine and knowledge of automated underwriting software. Certificates, Licenses, Registrations Other Skills and Abilities: The employee should have a thorough understanding of all policies, regulations and procedures for regulatory and investor agencies as they pertain to the mortgage lending industry such as but not limited to knowledge pertaining to FHA, VA, Conventional and Rural Development guidelines and regulatory compliance. Other Qualifications: The employee must have a high level of professionalism, good judgement and impartiality. They must display a courteous and helpful attitude toward members and co-workers and demonstrate the ability to develop and maintain positive relationships. They must possess effective verbal and written communications skills and be able to work in a fast-paced, production-oriented environment. Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$70,000 Dep. on Exp + Sales Bonuses
12/05/2025
Full time
Mortgage Loan Originator Department: Mortgage Services Reports To: Assistant Vice President Mortgage Services FLSA: Exempt Date last updated: 04/01/2024 Summary Responsible for the timely, courteous, and confidential processing, closing, underwriting, and shipping of all types of mortgage loans for members by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Interviews mortgage loan applicants and analyzes the information received to recommend the correct product for the applicant. Submit the mortgage loan application to an automated underwriting system for approval. Document the loan file with accurate information and comply with all underwriting requirements as stated on the automated underwriting decision sheet. Prepares directions for the Loan processor pertaining to the information that will be required to perfect the mortgage loan sale to the secondary market. Communicates to the applicant, real estate agent, etc. the status of the mortgage application. Develops and promotes good public relations within the Real Estate community and with the member base of the Sioux Falls Federal Credit Union, etc. Reviews the completed file to assure that all mortgage processing functions are completed before and after closing for proper documentation and salability of the loan to the secondary market. Perfects the loan documentation for purchases for any loans which are suspended. Keeps updated and current on all mortgage products, procedures, and policies. Makes recommendations of needs for review or changes of policies and procedures relating to the mortgage lending process to the AVP Mortgage Services. Is knowledgeable about all products available at the Credit Union and actively cross sells products to qualified members. Assists the Marketing Department in the promotion and development of mortgage related products. Assists in the collection of payments for all in-house mortgages which the loan officer originates. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies : Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, confronts difficult situations, maintains objectivity, keeps emotions under control, uses negotiation skills to resolve conflicts. Community Relations - Participates within the community, takes leadership role in external activities, presents favorable image of organization, uses community involvement to increase business. Achievement Focus - Sets and achieves clear and challenging goals, demonstrates persistence, and overcomes obstacles, Measures self against standard of excellence, Recognizes and acts on opportunities, takes calculated risks to accomplish goals. Self-Management - Regulates impact of own emotions upon others, remains focused and resilient under stress, accepts criticism, and recovers quickly from setbacks, Projects realistic self-confidence in abilities. Loan Portfolio Maintenance - Identifies qualified prospects, assesses credit risks, presents credit alternatives, keeps current with rules and regulations, maintains portfolio mix and Achieves loan results. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Four-year degree in business or a related field or Two-Three years related mortgage lending experience and/or training or an equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret financial data, general business information and periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, members, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Must have well-developed math and problem solving skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Spreadsheet, and Word Processing software. Should also have ability to type accurately and operate a 10-key adding machine and knowledge of automated underwriting software. Certificates, Licenses, Registrations Other Skills and Abilities: The employee should have a thorough understanding of all policies, regulations and procedures for regulatory and investor agencies as they pertain to the mortgage lending industry such as but not limited to knowledge pertaining to FHA, VA, Conventional and Rural Development guidelines and regulatory compliance. Other Qualifications: The employee must have a high level of professionalism, good judgement and impartiality. They must display a courteous and helpful attitude toward members and co-workers and demonstrate the ability to develop and maintain positive relationships. They must possess effective verbal and written communications skills and be able to work in a fast-paced, production-oriented environment. Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$70,000 Dep. on Exp + Sales Bonuses
Mortgage Loan Originator Department: Mortgage Services Reports To: Assistant Vice President Mortgage Services FLSA: Exempt Date last updated: 04/01/2024 Summary Responsible for the timely, courteous, and confidential processing, closing, underwriting, and shipping of all types of mortgage loans for members by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Interviews mortgage loan applicants and analyzes the information received to recommend the correct product for the applicant. Submit the mortgage loan application to an automated underwriting system for approval. Document the loan file with accurate information and comply with all underwriting requirements as stated on the automated underwriting decision sheet. Prepares directions for the Loan processor pertaining to the information that will be required to perfect the mortgage loan sale to the secondary market. Communicates to the applicant, real estate agent, etc. the status of the mortgage application. Develops and promotes good public relations within the Real Estate community and with the member base of the Sioux Falls Federal Credit Union, etc. Reviews the completed file to assure that all mortgage processing functions are completed before and after closing for proper documentation and salability of the loan to the secondary market. Perfects the loan documentation for purchases for any loans which are suspended. Keeps updated and current on all mortgage products, procedures, and policies. Makes recommendations of needs for review or changes of policies and procedures relating to the mortgage lending process to the AVP Mortgage Services. Is knowledgeable about all products available at the Credit Union and actively cross sells products to qualified members. Assists the Marketing Department in the promotion and development of mortgage related products. Assists in the collection of payments for all in-house mortgages which the loan officer originates. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies : Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, confronts difficult situations, maintains objectivity, keeps emotions under control, uses negotiation skills to resolve conflicts. Community Relations - Participates within the community, takes leadership role in external activities, presents favorable image of organization, uses community involvement to increase business. Achievement Focus - Sets and achieves clear and challenging goals, demonstrates persistence, and overcomes obstacles, Measures self against standard of excellence, Recognizes and acts on opportunities, takes calculated risks to accomplish goals. Self-Management - Regulates impact of own emotions upon others, remains focused and resilient under stress, accepts criticism, and recovers quickly from setbacks, Projects realistic self-confidence in abilities. Loan Portfolio Maintenance - Identifies qualified prospects, assesses credit risks, presents credit alternatives, keeps current with rules and regulations, maintains portfolio mix and Achieves loan results. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Four-year degree in business or a related field or Two-Three years related mortgage lending experience and/or training or an equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret financial data, general business information and periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, members, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Must have well-developed math and problem solving skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Spreadsheet, and Word Processing software. Should also have ability to type accurately and operate a 10-key adding machine and knowledge of automated underwriting software. Certificates, Licenses, Registrations Other Skills and Abilities: The employee should have a thorough understanding of all policies, regulations and procedures for regulatory and investor agencies as they pertain to the mortgage lending industry such as but not limited to knowledge pertaining to FHA, VA, Conventional and Rural Development guidelines and regulatory compliance. Other Qualifications: The employee must have a high level of professionalism, good judgement and impartiality. They must display a courteous and helpful attitude toward members and co-workers and demonstrate the ability to develop and maintain positive relationships. They must possess effective verbal and written communications skills and be able to work in a fast-paced, production-oriented environment. Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$70,000 Dep. on Exp + Sales Bonuses
12/05/2025
Full time
Mortgage Loan Originator Department: Mortgage Services Reports To: Assistant Vice President Mortgage Services FLSA: Exempt Date last updated: 04/01/2024 Summary Responsible for the timely, courteous, and confidential processing, closing, underwriting, and shipping of all types of mortgage loans for members by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Interviews mortgage loan applicants and analyzes the information received to recommend the correct product for the applicant. Submit the mortgage loan application to an automated underwriting system for approval. Document the loan file with accurate information and comply with all underwriting requirements as stated on the automated underwriting decision sheet. Prepares directions for the Loan processor pertaining to the information that will be required to perfect the mortgage loan sale to the secondary market. Communicates to the applicant, real estate agent, etc. the status of the mortgage application. Develops and promotes good public relations within the Real Estate community and with the member base of the Sioux Falls Federal Credit Union, etc. Reviews the completed file to assure that all mortgage processing functions are completed before and after closing for proper documentation and salability of the loan to the secondary market. Perfects the loan documentation for purchases for any loans which are suspended. Keeps updated and current on all mortgage products, procedures, and policies. Makes recommendations of needs for review or changes of policies and procedures relating to the mortgage lending process to the AVP Mortgage Services. Is knowledgeable about all products available at the Credit Union and actively cross sells products to qualified members. Assists the Marketing Department in the promotion and development of mortgage related products. Assists in the collection of payments for all in-house mortgages which the loan officer originates. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies : Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, confronts difficult situations, maintains objectivity, keeps emotions under control, uses negotiation skills to resolve conflicts. Community Relations - Participates within the community, takes leadership role in external activities, presents favorable image of organization, uses community involvement to increase business. Achievement Focus - Sets and achieves clear and challenging goals, demonstrates persistence, and overcomes obstacles, Measures self against standard of excellence, Recognizes and acts on opportunities, takes calculated risks to accomplish goals. Self-Management - Regulates impact of own emotions upon others, remains focused and resilient under stress, accepts criticism, and recovers quickly from setbacks, Projects realistic self-confidence in abilities. Loan Portfolio Maintenance - Identifies qualified prospects, assesses credit risks, presents credit alternatives, keeps current with rules and regulations, maintains portfolio mix and Achieves loan results. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Four-year degree in business or a related field or Two-Three years related mortgage lending experience and/or training or an equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret financial data, general business information and periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, members, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Must have well-developed math and problem solving skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Spreadsheet, and Word Processing software. Should also have ability to type accurately and operate a 10-key adding machine and knowledge of automated underwriting software. Certificates, Licenses, Registrations Other Skills and Abilities: The employee should have a thorough understanding of all policies, regulations and procedures for regulatory and investor agencies as they pertain to the mortgage lending industry such as but not limited to knowledge pertaining to FHA, VA, Conventional and Rural Development guidelines and regulatory compliance. Other Qualifications: The employee must have a high level of professionalism, good judgement and impartiality. They must display a courteous and helpful attitude toward members and co-workers and demonstrate the ability to develop and maintain positive relationships. They must possess effective verbal and written communications skills and be able to work in a fast-paced, production-oriented environment. Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$70,000 Dep. on Exp + Sales Bonuses
Description: Lead with Purpose. Grow with Sprague. Are you ready to take the next step in your leadership journey with a company that's redefining pest management? Sprague Pest Solutions is looking for a driven, people-focused Operations Manager to share leadership responsibilities for our team in the Metro Seattle area. If you're passionate about coaching others, delivering exceptional service, and making a real impact on public health and safety, this is your opportunity to thrive. Join us in our mission to protect people, property, and food with integrity and innovation. Apply today and be the difference. What you'll do : Train technicians to locate, identify, destroy, control, and repel pests Review routing and scheduling for improvements to efficiency Partner with clients and provide support to technicians to resolve service problems, ensure complaints are responded to timely and follow-up steps are taken Inspect technician's vehicles and route work to ensure standards are met for safety, cleanliness, quality, and service Work with branch manager, sales personnel, and technicians to prepare client bids for special services, including fumigation and bird work What we do at Sprague: Pests pose a serious threat to public health and our world's food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague's highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint. Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect; teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention. What you'll get working here: Salary: $78,000-85,000 per year plus annual bonus A take-home service vehicle with gas card Company-provided phone, laptop, uniforms, and safety equipment On-the-job training and licensing Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with tuition assistance and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Personal time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan Requirements: Must haves for this job: High school diploma or equivalent Valid Driver's License and Satisfactory Motor Vehicle Record Attention to detail and high standards of work quality Hunger for knowledge and professional development Competitive approach to both individual and team performance Willingness to travel throughout entire service territory Nice to haves for this job: 3+ years' experience in pest management 2+ years' experience in managing people and business operations 1+ years' experience in customer service, retail, food service, or hospitality Pest control, industrial, or safety certifications Pre-Hire Screening Requirements: 5+ years Satisfactory Motor Vehicle Record Criminal Background Check: Federal, State, County Education & Employment Verification DOT Physical with 5-Panel Drug Screen All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Detailed Job Description: Position Summary Supervise service personnel and support sales personnel to achieve performance, quality and growth goals. Passionately delivering uncompromising results through the work of others. Essential Duties and Responsibilities Interact with customers and provide support to technicians to resolve service problems, ensure client complaints are responded to timely and follow-up steps are taken. Seek out potential clients, build route density for technician routes, working with technicians and sales to find new prospective clients, and look for ways to add value to existing clients. Review routing and scheduling for improvements to efficiency. Perform Quality Assurance audits at client sites. Coach Service personnel to achieve performance goals. Communicate and train technicians on new programs, processes and equipment. Ensure that all assigned routes are completed which may require completing pest prevention service route work to fill in for vacations, vacancies, etc. Train technicians to locate, identify, destroy, control, and repel pests. Use knowledge of pests' biology and habits, along with pest management techniques such as applying chemicals, setting traps, operating equipment, and modifying structures to alleviate pest problems. Assist in maintaining and monitoring inventory of supplies within standards Complete vehicle inspections of technicians to ensure proper inventory levels of tools, equipment and materials, and ensure equipment is properly maintained and safety requirements are met. Prepare client bids for special services, including fumigations and bird work. Work flexible schedule as required to meet client expectations, including weekends and evenings. Occasional overnight travel may be required. Ensure technicians and self are working in a safe manner and adhering to OSHA, state requirements, and Sprague policies and procedures and maintaining and utilizing required safety equipment when providing pest management services. Ensure technicians and self-maintain a clean company vehicle, comply with DOT and company guidelines, operate vehicle safely and legally and according to company guidelines and represent Sprague by keeping vehicle clean and in good repair. Complete paperwork and electronic reporting on PDA accurately and timely. Provide information to Service Center as required, including synching PDA daily. Ensure technicians and self participate fully in training opportunities provided to enhance knowledge and to meet requirements for licensing. Ensure technicians and self represent Sprague by wearing clean company uniforms and appropriate footwear, maintaining personal hygiene and facial hair standards at all times. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and Abilities Knowledge of federal, state, industry, and local regulations as well as proficiency in the use of all safety equipment and procedures. Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines. Diligently checks work to ensure that all essential details have been considered; notices errors or inconsistencies, and takes prompt, thorough action to correct errors. Projects a professional image of oneself and the organization; demonstrates a positive attitude towards work; takes pride in one's work and the work of the organization. Is friendly, pleasant, courteous, and professional when dealing with internal or external clients. Promotes cooperation, building teamwork, and resolving conflict. Is able to perform effectively even with minimal direction, support, or approval and without direct supervision. Is able to set priorities and takes responsibility for accomplishing work goals within accepted timeframes. Adapts quickly to change and works under tight deadlines. Is cooperative, willing to share knowledge, cross-train, & take on additional responsibilities. Must be willing to work extended hours and weekends when necessary. A self-starter who effectively organizes own work and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency and takes initiative when necessary. Is able to successfully grasp new materials and pass state licensing exams and requirements. Able to learn and use computer and computer-based applications such as Learning Management System, PDA, Pestpac and e-mail. Behaves in accordance with Sprague's Commitment, Code of Ethics, Environmental Philosophy and Vision; follows company policies and procedures. Education and/or Experience . click apply for full job details
12/04/2025
Full time
Description: Lead with Purpose. Grow with Sprague. Are you ready to take the next step in your leadership journey with a company that's redefining pest management? Sprague Pest Solutions is looking for a driven, people-focused Operations Manager to share leadership responsibilities for our team in the Metro Seattle area. If you're passionate about coaching others, delivering exceptional service, and making a real impact on public health and safety, this is your opportunity to thrive. Join us in our mission to protect people, property, and food with integrity and innovation. Apply today and be the difference. What you'll do : Train technicians to locate, identify, destroy, control, and repel pests Review routing and scheduling for improvements to efficiency Partner with clients and provide support to technicians to resolve service problems, ensure complaints are responded to timely and follow-up steps are taken Inspect technician's vehicles and route work to ensure standards are met for safety, cleanliness, quality, and service Work with branch manager, sales personnel, and technicians to prepare client bids for special services, including fumigation and bird work What we do at Sprague: Pests pose a serious threat to public health and our world's food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague's highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint. Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect; teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention. What you'll get working here: Salary: $78,000-85,000 per year plus annual bonus A take-home service vehicle with gas card Company-provided phone, laptop, uniforms, and safety equipment On-the-job training and licensing Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with tuition assistance and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Personal time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan Requirements: Must haves for this job: High school diploma or equivalent Valid Driver's License and Satisfactory Motor Vehicle Record Attention to detail and high standards of work quality Hunger for knowledge and professional development Competitive approach to both individual and team performance Willingness to travel throughout entire service territory Nice to haves for this job: 3+ years' experience in pest management 2+ years' experience in managing people and business operations 1+ years' experience in customer service, retail, food service, or hospitality Pest control, industrial, or safety certifications Pre-Hire Screening Requirements: 5+ years Satisfactory Motor Vehicle Record Criminal Background Check: Federal, State, County Education & Employment Verification DOT Physical with 5-Panel Drug Screen All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Detailed Job Description: Position Summary Supervise service personnel and support sales personnel to achieve performance, quality and growth goals. Passionately delivering uncompromising results through the work of others. Essential Duties and Responsibilities Interact with customers and provide support to technicians to resolve service problems, ensure client complaints are responded to timely and follow-up steps are taken. Seek out potential clients, build route density for technician routes, working with technicians and sales to find new prospective clients, and look for ways to add value to existing clients. Review routing and scheduling for improvements to efficiency. Perform Quality Assurance audits at client sites. Coach Service personnel to achieve performance goals. Communicate and train technicians on new programs, processes and equipment. Ensure that all assigned routes are completed which may require completing pest prevention service route work to fill in for vacations, vacancies, etc. Train technicians to locate, identify, destroy, control, and repel pests. Use knowledge of pests' biology and habits, along with pest management techniques such as applying chemicals, setting traps, operating equipment, and modifying structures to alleviate pest problems. Assist in maintaining and monitoring inventory of supplies within standards Complete vehicle inspections of technicians to ensure proper inventory levels of tools, equipment and materials, and ensure equipment is properly maintained and safety requirements are met. Prepare client bids for special services, including fumigations and bird work. Work flexible schedule as required to meet client expectations, including weekends and evenings. Occasional overnight travel may be required. Ensure technicians and self are working in a safe manner and adhering to OSHA, state requirements, and Sprague policies and procedures and maintaining and utilizing required safety equipment when providing pest management services. Ensure technicians and self-maintain a clean company vehicle, comply with DOT and company guidelines, operate vehicle safely and legally and according to company guidelines and represent Sprague by keeping vehicle clean and in good repair. Complete paperwork and electronic reporting on PDA accurately and timely. Provide information to Service Center as required, including synching PDA daily. Ensure technicians and self participate fully in training opportunities provided to enhance knowledge and to meet requirements for licensing. Ensure technicians and self represent Sprague by wearing clean company uniforms and appropriate footwear, maintaining personal hygiene and facial hair standards at all times. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and Abilities Knowledge of federal, state, industry, and local regulations as well as proficiency in the use of all safety equipment and procedures. Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines. Diligently checks work to ensure that all essential details have been considered; notices errors or inconsistencies, and takes prompt, thorough action to correct errors. Projects a professional image of oneself and the organization; demonstrates a positive attitude towards work; takes pride in one's work and the work of the organization. Is friendly, pleasant, courteous, and professional when dealing with internal or external clients. Promotes cooperation, building teamwork, and resolving conflict. Is able to perform effectively even with minimal direction, support, or approval and without direct supervision. Is able to set priorities and takes responsibility for accomplishing work goals within accepted timeframes. Adapts quickly to change and works under tight deadlines. Is cooperative, willing to share knowledge, cross-train, & take on additional responsibilities. Must be willing to work extended hours and weekends when necessary. A self-starter who effectively organizes own work and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency and takes initiative when necessary. Is able to successfully grasp new materials and pass state licensing exams and requirements. Able to learn and use computer and computer-based applications such as Learning Management System, PDA, Pestpac and e-mail. Behaves in accordance with Sprague's Commitment, Code of Ethics, Environmental Philosophy and Vision; follows company policies and procedures. Education and/or Experience . click apply for full job details
