Shift Lead - Negranti Creamery
Position Summary
As a Shift Lead at Negranti Creamery, you are more than just a reliable team
member-you're a key part of creating an exceptional experience for both guests and
teammates. You are expected to lead the team with purpose, uphold our core values,
and bring energy, accountability, and consistency to every shift. Reporting directly to the
Shoppe Manager, you ensure smooth operations, support staff development, and model
what it means to Keep it Fresh, Make People Smile, Own Your Shift, Level Up, and
Think Bigger.
Core Responsibilities
In addition to your responsibilities as an ice cream scooper, you are accountable for the
following:
Operational Leadership
Open and close the shoppe following company procedures and standards
Oversee cash handling and ensure accurate financial practices
Monitor business flow and staff accordingly (send teammates home when volume is
low)
Maintain clear shift-to-shift communication through notes and verbal updates
Identify and report maintenance or functionality issues to Shoppe Manager, Director
of Operations, or other responsible parties as provided.
Submit inventory updates to the Shoppe Manager, Director of Operations, or other
responsible parties as provided.
Team Support and Accountability
Lead by example through professionalism, attitude, and effort
Reinforce dress code, readiness standards, and shift preparedness
Ensure team members follow cleaning checklists and stay productive during
downtime
Provide in-the-moment coaching and follow up on training plans
Communicate company priorities and updates to the team
Ensure all teammates are informed and aligned with shoppe goals
Guest Experience and Cleanliness
Uphold and model Negranti's customer-first service philosophy
Address guest complaints with empathy and problem-solving
Maintain health code standards and ensure teammates do the same
Organize front-of-house (FOH) and back-of-house (BOH) spaces for efficiency and
cleanliness
Champion our cleanliness and food safety standards every shift
Key Characteristics, Skills, and Abilities
Strong, clear communicator
Positive, proactive, and dependable
Exceptional attention to detail
Comfortable making decisions and solving problems in the moment
Passionate about ice cream, hospitality, and the Negranti Creamery brand
Creative thinker with a desire to improve systems and shoppe operations
Consistently aligned with and guided by our Core Values
Able to work evenings and weekends as necessary
Ability to lift up to 30 lbs. (50 lbs. with assistance)
Able to stand and work up to 8 hours during shifts
Core Values We Live By
Keep It Fresh - Real food, real smiles, real experiences.
Make People Smile - Bring the good energy, always.
Own Your Shift - Show up, step up, and help the crew win.
Level Up - Learn, grow, and get a little better every day.
Think Bigger - Care about the team, the brand, and what's next.