General Manager with HME Sales Expertise

General Manager - Sales Driven Leader to expand into Detroit market!

Launch, manage and grow a local market with your hands-on expertise in (B2C) residential (DME) Durable Medical Equipment for patient mobility, safety, and independence in the home.

As a Selling General Manager, you will lead your team to earn 5-star customer experience reviews, through consultative in-home sales appointments, timely installation of new equipment, and responsive service for maintenance and repairs.

Sales & Marketing Expectations:

• Achieve sales goals for number of appointments, conversation rate and total sales
  revenue.
• Timely completion of estimates and contracts with a clear product solution and scope of work.
• With Shared Services support, lead your team in relationship development with community and patient referral sources, holding in-services, and hosting events to promote in-home mobility products.

Operations Responsibilities:

• Review each sale and project to confirm quality standards of product, installation and customer satisfaction.
• Local vendor management - find and develop relationships with local and regional
  subcontractors/vendors as needed.
• Point of Escalation - respond to and resolve escalated situations with customers, systems, and processes.
• Maintain accurate and adequate inventory for all stocked equipment.
• Manage fleet/vehicle maintenance, repairs and cleanliness.
• Ensure timely response and completion of all service calls; tracking warranty information,
  confirming satisfactory completion and billing of all service requests.

Leadership Responsibilities:

• Lead by example with ride-alongs, mentoring, and developing an understanding of each role (marketing, sales, production).
• Hire, train and develop your team to achieve goals and exceed customer and referral partner expectations.
• Achieve revenue targets and manage costs to a budget on a monthly, quarterly, and yearly basis, ensuring net profit goals are met.
• Scale and grow your local market.
• Communicate, educate and ensure team compliance with laws, regulatory agencies, and company policies.

Required Industry Experience, Skills, and Travel

• Residential Durable Medical Equipment (DME) or Home Medical Equipment (HME) industry experience required (B2C).
• Proven experience as a successful Sales producer and manager.
• Excellent spoken and written communication skills, presentation skills, and project management skills.
• Strong interpersonal skills and the ability to lead and develop a team.
• Excellent leadership and decision-making skills.
• Financial acumen including understanding of a budget.
• Excellent problem-solving skills.
• Knowledgeable in Microsoft Word, Excel, Outlook, PowerPoint, and Teams.
• Travel up to 10% as needed.

Total Rewards:

• Base salary plus incentive = total compensation of $110,000 - $120,000 annually.
• Benefits include medical insurance, dental insurance, vision care insurance, 401k, employer paid life insurance and long-term disability insurance.
• Paid time off includes paid holidays and three weeks of PTO.
• Training includes virtual and in-person learning and development, product development training, ongoing support, and the opportunity to grow personally and professionally in an expanding organization.

PIf3e5-8003