About Us ADESA, a Carvana-owned company, currently operates over 50 locations throughout the U.S. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services that surround our wholesale vehicle remarketing efforts, including retail and wholesale reconditioning, transportation, keys, data analytics, and many of our sites serve as market hub distribution centers for Carvana. We remarket hundreds of thousands of vehicles across North America from Dealers, Commercial Lenders, Manufacturers & more. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive, and filled with the best people who are passionate about what they do. We're also excited about the future! As an industry leader, ADESA is poised for expansion, including investments in facilities, sales growth, and an ever-increasing growth in customer inventory of vehicles for us to remarket! We are looking for great people who want to take this journey with us! Role and Team We are seeking a highly motivated and customer-focused Advocate, Buyer Engagement, to join the ADESA Central Operations team. This role is crucial for connecting buyers with relevant marketing information, promoting active participation, and addressing diverse inventory and service needs across all ADESA platforms, with a strong emphasis on ADESA Clear. The Advocate will primarily conduct outbound outreach to a diverse portfolio of buyers, serving as an educator, customer service agent, and problem-solver to address concerns, provide value, and encourage continued purchasing activity. Responsibilities Make high-volume outbound calls to auction buyers Utilize a consultative approach to educate buyers on the ADESA value proposition, highlighting its benefits and features while building rapport and addressing objections through active listening. Encourage buyer participation across all of our ADESA platforms. Ability to navigate multiple systems to serve customer needs and leverage technology to solve problems. (Salesforce experience a PLUS) Utilize internal systems to understand buyer needs and document conversations in Salesforce. Assist buyers with inventory needs and general inquiries. Investigate and resolve root causes for decreased buying activity and buyer concerns. Share feedback and insights on the buyer experience with internal teams like Arbitration and Customer Experience (CX). Collaborate with the Arbitration and CX teams to address and resolve customer service issues. Balance teamwork with individual accountability for achieving results. Adapt quickly and positively to change, showing flexibility in a dynamic environment Qualifications High School diploma or equivalent required; Bachelor's degree preferred. Strong communication skills: Ability to quickly build rapport, apply a consultative approach, handle and overcome objections, and demonstrate curiosity through probing questions to understand buyer needs. Ability to leverage data to support unique needs of the customer and consistently follow through with commitments. High level of attention to detail, flexibility in adapting and adjusting to change, and ability to efficiently drive execution on tasks and projects. Ability to navigate multiple systems to serve customer needs and leverage technology to solve problems. Salesforce experience is a plus. 1-2 years of previous customer service experience. Marketing experience is a PLUS. Experience with data analytics in a customer service role is a PLUS. ADESA Benefits and Perks Competitive Pay Quality Benefits Holiday and Paid Time Off Education and Equipment Reimbursement Programs Matching 401(k) Career Path Opportunities And More! Other Requirements To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Must be able to read, write, speak, and understand English. Legal Stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
12/09/2025
Full time
About Us ADESA, a Carvana-owned company, currently operates over 50 locations throughout the U.S. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services that surround our wholesale vehicle remarketing efforts, including retail and wholesale reconditioning, transportation, keys, data analytics, and many of our sites serve as market hub distribution centers for Carvana. We remarket hundreds of thousands of vehicles across North America from Dealers, Commercial Lenders, Manufacturers & more. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive, and filled with the best people who are passionate about what they do. We're also excited about the future! As an industry leader, ADESA is poised for expansion, including investments in facilities, sales growth, and an ever-increasing growth in customer inventory of vehicles for us to remarket! We are looking for great people who want to take this journey with us! Role and Team We are seeking a highly motivated and customer-focused Advocate, Buyer Engagement, to join the ADESA Central Operations team. This role is crucial for connecting buyers with relevant marketing information, promoting active participation, and addressing diverse inventory and service needs across all ADESA platforms, with a strong emphasis on ADESA Clear. The Advocate will primarily conduct outbound outreach to a diverse portfolio of buyers, serving as an educator, customer service agent, and problem-solver to address concerns, provide value, and encourage continued purchasing activity. Responsibilities Make high-volume outbound calls to auction buyers Utilize a consultative approach to educate buyers on the ADESA value proposition, highlighting its benefits and features while building rapport and addressing objections through active listening. Encourage buyer participation across all of our ADESA platforms. Ability to navigate multiple systems to serve customer needs and leverage technology to solve problems. (Salesforce experience a PLUS) Utilize internal systems to understand buyer needs and document conversations in Salesforce. Assist buyers with inventory needs and general inquiries. Investigate and resolve root causes for decreased buying activity and buyer concerns. Share feedback and insights on the buyer experience with internal teams like Arbitration and Customer Experience (CX). Collaborate with the Arbitration and CX teams to address and resolve customer service issues. Balance teamwork with individual accountability for achieving results. Adapt quickly and positively to change, showing flexibility in a dynamic environment Qualifications High School diploma or equivalent required; Bachelor's degree preferred. Strong communication skills: Ability to quickly build rapport, apply a consultative approach, handle and overcome objections, and demonstrate curiosity through probing questions to understand buyer needs. Ability to leverage data to support unique needs of the customer and consistently follow through with commitments. High level of attention to detail, flexibility in adapting and adjusting to change, and ability to efficiently drive execution on tasks and projects. Ability to navigate multiple systems to serve customer needs and leverage technology to solve problems. Salesforce experience is a plus. 1-2 years of previous customer service experience. Marketing experience is a PLUS. Experience with data analytics in a customer service role is a PLUS. ADESA Benefits and Perks Competitive Pay Quality Benefits Holiday and Paid Time Off Education and Equipment Reimbursement Programs Matching 401(k) Career Path Opportunities And More! Other Requirements To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Must be able to read, write, speak, and understand English. Legal Stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
About Us ADESA, a Carvana-owned company, currently operates over 50 locations throughout the U.S. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services that surround our wholesale vehicle remarketing efforts, including retail and wholesale reconditioning, transportation, keys, data analytics, and many of our sites serve as market hub distribution centers for Carvana. We remarket hundreds of thousands of vehicles across North America from Dealers, Commercial Lenders, Manufacturers & more. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive, and filled with the best people who are passionate about what they do. We're also excited about the future! As an industry leader, ADESA is poised for expansion, including investments in facilities, sales growth, and an ever-increasing growth in customer inventory of vehicles for us to remarket! We are looking for great people who want to take this journey with us! Role and Team We are seeking a highly motivated and customer-focused Advocate, Buyer Engagement, to join the ADESA Central Operations team. This role is crucial for connecting buyers with relevant marketing information, promoting active participation, and addressing diverse inventory and service needs across all ADESA platforms, with a strong emphasis on ADESA Clear. The Advocate will primarily conduct outbound outreach to a diverse portfolio of buyers, serving as an educator, customer service agent, and problem-solver to address concerns, provide value, and encourage continued purchasing activity. Responsibilities Make high-volume outbound calls to auction buyers Utilize a consultative approach to educate buyers on the ADESA value proposition, highlighting its benefits and features while building rapport and addressing objections through active listening. Encourage buyer participation across all of our ADESA platforms. Ability to navigate multiple systems to serve customer needs and leverage technology to solve problems. (Salesforce experience a PLUS) Utilize internal systems to understand buyer needs and document conversations in Salesforce. Assist buyers with inventory needs and general inquiries. Investigate and resolve root causes for decreased buying activity and buyer concerns. Share feedback and insights on the buyer experience with internal teams like Arbitration and Customer Experience (CX). Collaborate with the Arbitration and CX teams to address and resolve customer service issues. Balance teamwork with individual accountability for achieving results. Adapt quickly and positively to change, showing flexibility in a dynamic environment Qualifications High School diploma or equivalent required; Bachelor's degree preferred. Strong communication skills: Ability to quickly build rapport, apply a consultative approach, handle and overcome objections, and demonstrate curiosity through probing questions to understand buyer needs. Ability to leverage data to support unique needs of the customer and consistently follow through with commitments. High level of attention to detail, flexibility in adapting and adjusting to change, and ability to efficiently drive execution on tasks and projects. Ability to navigate multiple systems to serve customer needs and leverage technology to solve problems. Salesforce experience is a plus. 1-2 years of previous customer service experience. Marketing experience is a PLUS. Experience with data analytics in a customer service role is a PLUS. ADESA Benefits and Perks Competitive Pay Quality Benefits Holiday and Paid Time Off Education and Equipment Reimbursement Programs Matching 401(k) Career Path Opportunities And More! Other Requirements To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Must be able to read, write, speak, and understand English. Legal Stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
12/09/2025
Full time
About Us ADESA, a Carvana-owned company, currently operates over 50 locations throughout the U.S. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services that surround our wholesale vehicle remarketing efforts, including retail and wholesale reconditioning, transportation, keys, data analytics, and many of our sites serve as market hub distribution centers for Carvana. We remarket hundreds of thousands of vehicles across North America from Dealers, Commercial Lenders, Manufacturers & more. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive, and filled with the best people who are passionate about what they do. We're also excited about the future! As an industry leader, ADESA is poised for expansion, including investments in facilities, sales growth, and an ever-increasing growth in customer inventory of vehicles for us to remarket! We are looking for great people who want to take this journey with us! Role and Team We are seeking a highly motivated and customer-focused Advocate, Buyer Engagement, to join the ADESA Central Operations team. This role is crucial for connecting buyers with relevant marketing information, promoting active participation, and addressing diverse inventory and service needs across all ADESA platforms, with a strong emphasis on ADESA Clear. The Advocate will primarily conduct outbound outreach to a diverse portfolio of buyers, serving as an educator, customer service agent, and problem-solver to address concerns, provide value, and encourage continued purchasing activity. Responsibilities Make high-volume outbound calls to auction buyers Utilize a consultative approach to educate buyers on the ADESA value proposition, highlighting its benefits and features while building rapport and addressing objections through active listening. Encourage buyer participation across all of our ADESA platforms. Ability to navigate multiple systems to serve customer needs and leverage technology to solve problems. (Salesforce experience a PLUS) Utilize internal systems to understand buyer needs and document conversations in Salesforce. Assist buyers with inventory needs and general inquiries. Investigate and resolve root causes for decreased buying activity and buyer concerns. Share feedback and insights on the buyer experience with internal teams like Arbitration and Customer Experience (CX). Collaborate with the Arbitration and CX teams to address and resolve customer service issues. Balance teamwork with individual accountability for achieving results. Adapt quickly and positively to change, showing flexibility in a dynamic environment Qualifications High School diploma or equivalent required; Bachelor's degree preferred. Strong communication skills: Ability to quickly build rapport, apply a consultative approach, handle and overcome objections, and demonstrate curiosity through probing questions to understand buyer needs. Ability to leverage data to support unique needs of the customer and consistently follow through with commitments. High level of attention to detail, flexibility in adapting and adjusting to change, and ability to efficiently drive execution on tasks and projects. Ability to navigate multiple systems to serve customer needs and leverage technology to solve problems. Salesforce experience is a plus. 1-2 years of previous customer service experience. Marketing experience is a PLUS. Experience with data analytics in a customer service role is a PLUS. ADESA Benefits and Perks Competitive Pay Quality Benefits Holiday and Paid Time Off Education and Equipment Reimbursement Programs Matching 401(k) Career Path Opportunities And More! Other Requirements To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Must be able to read, write, speak, and understand English. Legal Stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
About Us ADESA, a Carvana-owned company, currently operates over 50 locations throughout the U.S. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services that surround our wholesale vehicle remarketing efforts, including retail and wholesale reconditioning, transportation, keys, data analytics, and many of our sites serve as market hub distribution centers for Carvana. We remarket hundreds of thousands of vehicles across North America from Dealers, Commercial Lenders, Manufacturers & more. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive, and filled with the best people who are passionate about what they do. We're also excited about the future! As an industry leader, ADESA is poised for expansion, including investments in facilities, sales growth, and an ever-increasing growth in customer inventory of vehicles for us to remarket! We are looking for great people who want to take this journey with us! Role and Team We are seeking a highly motivated and customer-focused Client Support Specialist (Advocate, Buyer Engagement), to join the ADESA Central Operations team. This role is crucial for connecting buyers with relevant marketing information, promoting active participation, and addressing diverse inventory and service needs across all ADESA platforms, with a strong emphasis on ADESA Clear. The Advocate will primarily conduct outbound outreach to a diverse portfolio of buyers, serving as an educator, customer service agent, and problem-solver to address concerns, provide value, and encourage continued purchasing activity. Responsibilities Make high-volume outbound calls to auction buyers Utilize a consultative approach to educate buyers on the ADESA value proposition, highlighting its benefits and features while building rapport and addressing objections through active listening. Encourage buyer participation across all of our ADESA platforms. Ability to navigate multiple systems to serve customer needs and leverage technology to solve problems. (Salesforce experience a PLUS) Utilize internal systems to understand buyer needs and document conversations in Salesforce. Assist buyers with inventory needs and general inquiries. Investigate and resolve root causes for decreased buying activity and buyer concerns. Share feedback and insights on the buyer experience with internal teams like Arbitration and Customer Experience (CX). Collaborate with the Arbitration and CX teams to address and resolve customer service issues. Balance teamwork with individual accountability for achieving results. Adapt quickly and positively to change, showing flexibility in a dynamic environment Qualifications High School diploma or equivalent required; Bachelor's degree preferred. Strong communication skills: Ability to quickly build rapport, apply a consultative approach, handle and overcome objections, and demonstrate curiosity through probing questions to understand buyer needs. Ability to leverage data to support unique needs of the customer and consistently follow through with commitments. High level of attention to detail, flexibility in adapting and adjusting to change, and ability to efficiently drive execution on tasks and projects. Ability to navigate multiple systems to serve customer needs and leverage technology to solve problems. Salesforce experience is a plus. 1-2 years of previous customer service experience. Marketing experience is a PLUS. Experience with data analytics in a customer service role is a PLUS. ADESA Benefits and Perks Competitive Pay Quality Benefits Holiday and Paid Time Off Education and Equipment Reimbursement Programs Matching 401(k) Career Path Opportunities And More! Other Requirements To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Must be able to read, write, speak, and understand English. Legal Stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
12/09/2025
Full time
About Us ADESA, a Carvana-owned company, currently operates over 50 locations throughout the U.S. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services that surround our wholesale vehicle remarketing efforts, including retail and wholesale reconditioning, transportation, keys, data analytics, and many of our sites serve as market hub distribution centers for Carvana. We remarket hundreds of thousands of vehicles across North America from Dealers, Commercial Lenders, Manufacturers & more. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive, and filled with the best people who are passionate about what they do. We're also excited about the future! As an industry leader, ADESA is poised for expansion, including investments in facilities, sales growth, and an ever-increasing growth in customer inventory of vehicles for us to remarket! We are looking for great people who want to take this journey with us! Role and Team We are seeking a highly motivated and customer-focused Client Support Specialist (Advocate, Buyer Engagement), to join the ADESA Central Operations team. This role is crucial for connecting buyers with relevant marketing information, promoting active participation, and addressing diverse inventory and service needs across all ADESA platforms, with a strong emphasis on ADESA Clear. The Advocate will primarily conduct outbound outreach to a diverse portfolio of buyers, serving as an educator, customer service agent, and problem-solver to address concerns, provide value, and encourage continued purchasing activity. Responsibilities Make high-volume outbound calls to auction buyers Utilize a consultative approach to educate buyers on the ADESA value proposition, highlighting its benefits and features while building rapport and addressing objections through active listening. Encourage buyer participation across all of our ADESA platforms. Ability to navigate multiple systems to serve customer needs and leverage technology to solve problems. (Salesforce experience a PLUS) Utilize internal systems to understand buyer needs and document conversations in Salesforce. Assist buyers with inventory needs and general inquiries. Investigate and resolve root causes for decreased buying activity and buyer concerns. Share feedback and insights on the buyer experience with internal teams like Arbitration and Customer Experience (CX). Collaborate with the Arbitration and CX teams to address and resolve customer service issues. Balance teamwork with individual accountability for achieving results. Adapt quickly and positively to change, showing flexibility in a dynamic environment Qualifications High School diploma or equivalent required; Bachelor's degree preferred. Strong communication skills: Ability to quickly build rapport, apply a consultative approach, handle and overcome objections, and demonstrate curiosity through probing questions to understand buyer needs. Ability to leverage data to support unique needs of the customer and consistently follow through with commitments. High level of attention to detail, flexibility in adapting and adjusting to change, and ability to efficiently drive execution on tasks and projects. Ability to navigate multiple systems to serve customer needs and leverage technology to solve problems. Salesforce experience is a plus. 1-2 years of previous customer service experience. Marketing experience is a PLUS. Experience with data analytics in a customer service role is a PLUS. ADESA Benefits and Perks Competitive Pay Quality Benefits Holiday and Paid Time Off Education and Equipment Reimbursement Programs Matching 401(k) Career Path Opportunities And More! Other Requirements To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Must be able to read, write, speak, and understand English. Legal Stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) Join our team and be rewarded! We are offering a $500 bonus to new hires who remain with us for 90 days! A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then the Customer Service Representative position at Concentrix is just the right place for you! As a Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service Representative, you will: Receive incoming calls, chats, and emails, from customers interested in purchasing/researching travel by following standard scripts and procedures. Greet and converse with customers in a courteous, friendly, and professional manner. Make recommendations based on the customer needs and preferences. Determine customer reservation needs and preferences by utilizing established question and answer techniques Research travel rates, destinations, options, accommodations, and packages for customers. Process travel transactions by entering accurate and complete reservation information into the relevant systems Read legal scripts verbatim while maintaining sales and quality standards. Professionally and accurately support customer requests for itinerary changes or cancellations. Correctly answer general travel and site related questions from customers Deliver expert customer experiences with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include: High school degree or equivalent (required) Travel savvy: passion / experience with travel Sales/service experience in retail, sales, service or other "helping" business (preferred) At least 1 year of travel experience (preferred) Travel Agent Certification (preferred) Global Distribution Experience for Service Agents (preferred) Proficiency in a multi-system environment Basic internet and web-based application skills Typing 35 wpm as verified by a formal test Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Employment for this position will begin on-site in the office starting on day one of employment at 34115 W 12 Mile Road, Farmington Hills, MI 48331. WHAT'S IN IT FOR YOU One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: The base salary range for this position is $16.50 - $18.00 /hr., (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis. Paid training and performance-based incentives. Lucrative employee referral bonus opportunities and shift differentials Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey A modern, state-of-the-art office setting with advanced technologies and a great team Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day and more Production schedules are as followed, and assigned by the Operations Team: REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here . Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: • English • Spanish To request a reasonable accommodation please click here . If you wish to review the Affirmative Action Plan, please click here .
12/09/2025
Full time
The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) Join our team and be rewarded! We are offering a $500 bonus to new hires who remain with us for 90 days! A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then the Customer Service Representative position at Concentrix is just the right place for you! As a Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service Representative, you will: Receive incoming calls, chats, and emails, from customers interested in purchasing/researching travel by following standard scripts and procedures. Greet and converse with customers in a courteous, friendly, and professional manner. Make recommendations based on the customer needs and preferences. Determine customer reservation needs and preferences by utilizing established question and answer techniques Research travel rates, destinations, options, accommodations, and packages for customers. Process travel transactions by entering accurate and complete reservation information into the relevant systems Read legal scripts verbatim while maintaining sales and quality standards. Professionally and accurately support customer requests for itinerary changes or cancellations. Correctly answer general travel and site related questions from customers Deliver expert customer experiences with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include: High school degree or equivalent (required) Travel savvy: passion / experience with travel Sales/service experience in retail, sales, service or other "helping" business (preferred) At least 1 year of travel experience (preferred) Travel Agent Certification (preferred) Global Distribution Experience for Service Agents (preferred) Proficiency in a multi-system environment Basic internet and web-based application skills Typing 35 wpm as verified by a formal test Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Employment for this position will begin on-site in the office starting on day one of employment at 34115 W 12 Mile Road, Farmington Hills, MI 48331. WHAT'S IN IT FOR YOU One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: The base salary range for this position is $16.50 - $18.00 /hr., (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis. Paid training and performance-based incentives. Lucrative employee referral bonus opportunities and shift differentials Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey A modern, state-of-the-art office setting with advanced technologies and a great team Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day and more Production schedules are as followed, and assigned by the Operations Team: REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here . Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: • English • Spanish To request a reasonable accommodation please click here . If you wish to review the Affirmative Action Plan, please click here .
Description: We are currently seeking individuals to join our hard-working, dedicated team as an Electrical Prefabrication Foreman. About Hayden Power Group At Hayden Power Group, we're more than just an electrical contractor - we're a family. Since 1975, we've been lighting the path to long-term success for our dedicated teams by delivering safe, innovative, and cost-effective electrical solutions across commercial, industrial, and residential sectors. Family is our Life. Power Solutions are our Business. Location: Hazleton, PA Schedule: Monday-Friday, 7:00 AM - 3:30 PM Compensation: $25.00 - $35.00/hour (based on experience and qualifications) Why Join Us? We offer a supportive, growth-oriented environment with a generous benefits package: Medical, Dental & Vision Insurance Life Insurance & Short-Term Disability Paid Vacation & Personal Time 401(k) with Company Match Employee Assistance Program On-Site Gym & Employee Perks Career Advancement Opportunities Annual Bonus Potential and more . Position Overview Under general supervision of the Prefabrication Manager, the Electrical Prefabrication Foreman leads electrical assembly technicians in our prefabrication shop. This role combines hands-on technical expertise with leadership and planning to ensure high-quality, safe, and efficient production of prefabricated electrical components. Key Responsibilities Employs creative, practical, and cost-effective assembly methods through knowledge of electrical construction environment with a think-outside-the-box planning perspective. Supervise and mentor assembly technicians to maintain high standards of safety and workmanship Collaborate with the Prefabrication Manager to plan and execute project requirements Interpret electrical drawings and develop efficient assembly strategies Create and modify 2D digital drawings for prefabrication using software tools Coordinate preconstruction activities and attend project turnover meetings Communicate effectively with project managers and field leadership Troubleshoot and resolve production and workflow issues Maintain inventory and coordinate material needs with purchasing agents Document time, materials, and team hours using digital systems Conduct quality control inspections and ensure compliance with standards Completes job safety analysis forms once (or more) per day as tasks require Promote a safety-first culture through daily job safety analysis and supervision Requirements: Educational/Work Experience/Certifications 2 years electrical vocational school preferred Leadership experience preferred. Minimum of 4 yrs. related experience and/or training; or a combination of education and experience. Skills/Abilities Proficient in Microsoft 365, Bluebeam; AutoCAD experience is a plus Strong understanding of NEC and NFPA 70E codes Effective verbal and written communication skills High attention to detail and sound judgment/decision-making abilities Proactive learner with a desire to continuously improve and grow Considerable organizational, coordination, and deadline driven abilities Ability to coach and develop assembly teams skills to meet targeted goals Ability to complete assigned projects with reasonable direction Has successfully managed different project sizes of Commercial Electrical projects Ability to appreciate how their department's work supports the organization as a whole Able to evolve with the department to realize the organization's long-term goals Familiarity with Trimble technology is a plus Working Conditions Must be comfortable working safely at all times while in an active fabrication shop environment Shop Foreman/Lead to employ strict supervision of tasks to be completed by assembly team Must maintain a clean and safe work area and adhere to zero-injury culture Tasks assigned may include but are not limited to: Lifting not to exceed fifty pounds Cutting/grinding, welding and other hot work activities Use of several types of saws on various materials Use of drill press/various hand operated drilling equipment Use of various pipe threading equipment (1/2"-6") Use of conduit bending equipment in various sizes and styles (1/2"-4") Lifting/rigging of heavy components (Work with overhead crane) Equipment operation as needed. Special Requirements Valid PA Driver's License with ability to travel to job sites as needed Background checks, screenings, and physicals Maintain work area to acceptable safety and housekeeping standards Ability to maintain regular, predictable, and punctual attendance Compensation details: 0 Yearly Salary PIfa8861e5-
12/01/2025
Full time
Description: We are currently seeking individuals to join our hard-working, dedicated team as an Electrical Prefabrication Foreman. About Hayden Power Group At Hayden Power Group, we're more than just an electrical contractor - we're a family. Since 1975, we've been lighting the path to long-term success for our dedicated teams by delivering safe, innovative, and cost-effective electrical solutions across commercial, industrial, and residential sectors. Family is our Life. Power Solutions are our Business. Location: Hazleton, PA Schedule: Monday-Friday, 7:00 AM - 3:30 PM Compensation: $25.00 - $35.00/hour (based on experience and qualifications) Why Join Us? We offer a supportive, growth-oriented environment with a generous benefits package: Medical, Dental & Vision Insurance Life Insurance & Short-Term Disability Paid Vacation & Personal Time 401(k) with Company Match Employee Assistance Program On-Site Gym & Employee Perks Career Advancement Opportunities Annual Bonus Potential and more . Position Overview Under general supervision of the Prefabrication Manager, the Electrical Prefabrication Foreman leads electrical assembly technicians in our prefabrication shop. This role combines hands-on technical expertise with leadership and planning to ensure high-quality, safe, and efficient production of prefabricated electrical components. Key Responsibilities Employs creative, practical, and cost-effective assembly methods through knowledge of electrical construction environment with a think-outside-the-box planning perspective. Supervise and mentor assembly technicians to maintain high standards of safety and workmanship Collaborate with the Prefabrication Manager to plan and execute project requirements Interpret electrical drawings and develop efficient assembly strategies Create and modify 2D digital drawings for prefabrication using software tools Coordinate preconstruction activities and attend project turnover meetings Communicate effectively with project managers and field leadership Troubleshoot and resolve production and workflow issues Maintain inventory and coordinate material needs with purchasing agents Document time, materials, and team hours using digital systems Conduct quality control inspections and ensure compliance with standards Completes job safety analysis forms once (or more) per day as tasks require Promote a safety-first culture through daily job safety analysis and supervision Requirements: Educational/Work Experience/Certifications 2 years electrical vocational school preferred Leadership experience preferred. Minimum of 4 yrs. related experience and/or training; or a combination of education and experience. Skills/Abilities Proficient in Microsoft 365, Bluebeam; AutoCAD experience is a plus Strong understanding of NEC and NFPA 70E codes Effective verbal and written communication skills High attention to detail and sound judgment/decision-making abilities Proactive learner with a desire to continuously improve and grow Considerable organizational, coordination, and deadline driven abilities Ability to coach and develop assembly teams skills to meet targeted goals Ability to complete assigned projects with reasonable direction Has successfully managed different project sizes of Commercial Electrical projects Ability to appreciate how their department's work supports the organization as a whole Able to evolve with the department to realize the organization's long-term goals Familiarity with Trimble technology is a plus Working Conditions Must be comfortable working safely at all times while in an active fabrication shop environment Shop Foreman/Lead to employ strict supervision of tasks to be completed by assembly team Must maintain a clean and safe work area and adhere to zero-injury culture Tasks assigned may include but are not limited to: Lifting not to exceed fifty pounds Cutting/grinding, welding and other hot work activities Use of several types of saws on various materials Use of drill press/various hand operated drilling equipment Use of various pipe threading equipment (1/2"-6") Use of conduit bending equipment in various sizes and styles (1/2"-4") Lifting/rigging of heavy components (Work with overhead crane) Equipment operation as needed. Special Requirements Valid PA Driver's License with ability to travel to job sites as needed Background checks, screenings, and physicals Maintain work area to acceptable safety and housekeeping standards Ability to maintain regular, predictable, and punctual attendance Compensation details: 0 Yearly Salary PIfa8861e5-
