Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Management - Business Identity Commercialization Mastercard Identity, within the Security Solutions organization, leads the development of products and services that enable global commerce, power financial inclusion, prevent crime, and make some of the most seamless experiences possible. As part of Mastercard Identity, the Business Identity team drives the development and management of products, programs, and services focused on risk assessment and business entity verification. The team delivers significant value across the ecosystem, helping to combat new fraud and ensure secure commerce across the network. The Director of Product Management, Business Identity Commercialization, plays a pivotal role in shaping Mastercard's business identity business by leading the development of scalable, interoperable solutions that enable businesses to be securely identified and trusted across digital ecosystems. This role is responsible for translating strategic objectives into actionable product roadmaps, driving execution across cross-functional teams including engineering, data science, commercialization, and legal. The Director partners closely with internal stakeholders and external customers to define requirements, prioritize features, and deliver Business Identity products solutions that enhance onboarding, reduce fraud, and support compliance. With a strong focus on execution, customer impact, and market differentiation, the Director ensures Business Identity offerings deliver measurable value and align with Mastercard's broader vision for digital trust infrastructure. The Role: • Engage with internal stakeholders and external customers to gather insights, define product requirements, and prioritize features that drive adoption and measurable impact. • Monitor market trends and competitive landscape to inform product strategy and ensure Business Identity offerings remain differentiated and aligned with Mastercard's digital trust vision. • Translate strategic goals and market/customer insights into actionable roadmaps for Business Identity solutions • Lead cross-functional execution in partnership with engineering, data science, legal, and commercial teams to deliver scalable services that support secure onboarding and fraud mitigation. • Manage product lifecycle activities, including performance tracking, and continuous improvement based on customer feedback and data-driven insights. • Drive commercialization initiatives in areas of go-to-market strategy and planning, market assessment and new market entry, product commercial readiness, pricing, sales enablement, and contracting • Work with global and regional go-to-market teams to develop channel strategy and capabilities and coordinate activities to support lead gen and business development • Partner with Finance and Sales on modeling of strategic partnerships and building new frameworks for streamlined execution globally • Conduct research and studies to inform go-to-market strategy and future service evolution and expansion • Develop educational and training materials, and other documentation to communicate our offering internally to regional representatives, and externally with customers, • Partner cross-functionality and externally on efforts to shape and define internal and industry standards needed for interoperability and scale. • Foster a culture of collaboration and accountability, mentoring product managers and contributing to a high-performing team focused on innovation and customer success. All About the Role: • Experience owning various responsibilities across the product development lifecycle • Experience in the commercialization and expansion of products into new markets • Functional experience in pricing frameworks and financial modeling • Experience working with commercial teams to drive the GTM strategy • Ability to coordinate and influence stakeholders across a global organization • Display deep analytical and problem-solving skills • Excellent written and verbal communication with the ability to establish credibility and strong relationships with senior stakeholders • Comfort with and an ability to adapt in a rapidly changing environment • Proactive leadership skills with ability to drive tangible results in a cross-functional team • Balance of analysis with appropriate business risk-taking to support speed-to-market • Working knowledge of identity, digital payments, and security landscape is an advantage • Bachelor's degree required, advanced or master's degree is an advantage • Ability to travel up to 15% Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $170,000 - $273,000 USD
12/07/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Management - Business Identity Commercialization Mastercard Identity, within the Security Solutions organization, leads the development of products and services that enable global commerce, power financial inclusion, prevent crime, and make some of the most seamless experiences possible. As part of Mastercard Identity, the Business Identity team drives the development and management of products, programs, and services focused on risk assessment and business entity verification. The team delivers significant value across the ecosystem, helping to combat new fraud and ensure secure commerce across the network. The Director of Product Management, Business Identity Commercialization, plays a pivotal role in shaping Mastercard's business identity business by leading the development of scalable, interoperable solutions that enable businesses to be securely identified and trusted across digital ecosystems. This role is responsible for translating strategic objectives into actionable product roadmaps, driving execution across cross-functional teams including engineering, data science, commercialization, and legal. The Director partners closely with internal stakeholders and external customers to define requirements, prioritize features, and deliver Business Identity products solutions that enhance onboarding, reduce fraud, and support compliance. With a strong focus on execution, customer impact, and market differentiation, the Director ensures Business Identity offerings deliver measurable value and align with Mastercard's broader vision for digital trust infrastructure. The Role: • Engage with internal stakeholders and external customers to gather insights, define product requirements, and prioritize features that drive adoption and measurable impact. • Monitor market trends and competitive landscape to inform product strategy and ensure Business Identity offerings remain differentiated and aligned with Mastercard's digital trust vision. • Translate strategic goals and market/customer insights into actionable roadmaps for Business Identity solutions • Lead cross-functional execution in partnership with engineering, data science, legal, and commercial teams to deliver scalable services that support secure onboarding and fraud mitigation. • Manage product lifecycle activities, including performance tracking, and continuous improvement based on customer feedback and data-driven insights. • Drive commercialization initiatives in areas of go-to-market strategy and planning, market assessment and new market entry, product commercial readiness, pricing, sales enablement, and contracting • Work with global and regional go-to-market teams to develop channel strategy and capabilities and coordinate activities to support lead gen and business development • Partner with Finance and Sales on modeling of strategic partnerships and building new frameworks for streamlined execution globally • Conduct research and studies to inform go-to-market strategy and future service evolution and expansion • Develop educational and training materials, and other documentation to communicate our offering internally to regional representatives, and externally with customers, • Partner cross-functionality and externally on efforts to shape and define internal and industry standards needed for interoperability and scale. • Foster a culture of collaboration and accountability, mentoring product managers and contributing to a high-performing team focused on innovation and customer success. All About the Role: • Experience owning various responsibilities across the product development lifecycle • Experience in the commercialization and expansion of products into new markets • Functional experience in pricing frameworks and financial modeling • Experience working with commercial teams to drive the GTM strategy • Ability to coordinate and influence stakeholders across a global organization • Display deep analytical and problem-solving skills • Excellent written and verbal communication with the ability to establish credibility and strong relationships with senior stakeholders • Comfort with and an ability to adapt in a rapidly changing environment • Proactive leadership skills with ability to drive tangible results in a cross-functional team • Balance of analysis with appropriate business risk-taking to support speed-to-market • Working knowledge of identity, digital payments, and security landscape is an advantage • Bachelor's degree required, advanced or master's degree is an advantage • Ability to travel up to 15% Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $170,000 - $273,000 USD
POSITION IS HYBRID IN HUNTSVILLE, AL Job Summary The Senior Contracts Manager is responsible for strategic oversight and operational managementof all government contracts throughout their lifecycle - from capture and proposal development to negotiation, administration, and closeout ensuring all contracts are managed in strict compliance with FAR, DFARS, and related federal acquisition policies, while driving strategies that balance risk mitigation, profitability, and compliance.This role partners closely with Program Management, Finance, Business Development, and Legal to support pre-award and post-award activities, including contract negotiation, risk assessment, and execution.The position requires a seasoned contracts leaderwith deep GovCon expertise,proven negotiation success,and the ability to integrate contracting strategywith finance, legal, and business development functions and will play a pivotal role in shaping contracting policy, ensuring cost-effective execution, and supporting the company's growth from small or mid-tier contractor status into a competitive unrestricted prime. As with any position, additional expectations exist. Some of these include, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisor(s), staying focused on assigned tasks, and completing other tasks as assigned. Responsibilities Serve as the primary point of contact for all contract administration activities, including new awards, modifications, extensions, and closeouts Review, analyze, and interpret contract terms and conditions to ensure compliance with company policies and government regulations Support proposal and capture teams in developing compliant contract responses, pricing structures, and risk assessments Lead contract negotiations with customers, subcontractors, and teaming partners Coordinate with Legal and Finance to ensure alignment between contract obligations, billing, and financial reporting Prepare and maintain contractual documents, including NDAs, Teaming Agreements, Subcontracts, and Task Orders Ensure timely submission of deliverables, contract reports, and modifications Advise program teams on contract interpretation, risk mitigation, and change management Conduct internal audits to monitor compliance and identify areas for improvement Serve as an internal subject matter expert on FAR/DFARS, SBA regulations, and organizational policies related to procurement and contracting Mentor junior contract staff and assist in developing scalable contract management procedures Strategic Objectives Strengthen Compliance and Governance:Build a contracting framework that ensures 100% compliance with FAR/DFARS and internal policies Mitigate Risk Proactively:Identify, quantify, and manage contractual and regulatory risks at every stage of the contract lifecycle Enhance Negotiation Outcomes:Achieve favorable pricing, terms, and conditions through strategic negotiation and stakeholder alignment Optimize Proposal-to-Award Efficiency:Streamline capture, proposal, and contract award processes to improve competitiveness and win rates Develop Talent and Systems:Build a high-performing contracts team supported by modern tools, templates, and training for sustained operational excellence 1. Strategic Leadership Define and execute the overall contracting strategyin alignment with corporate goals and risk appetite Serve as a senior advisor to the CEO, CFO, and COOon contractual and regulatory issues Drive standardization and continuous improvement of contract policies and tools Represent the organization in high-stakes negotiations and compliance reviews 2. Team Management and Development Lead and mentor a team of contracts managers, administrators, and analysts Implement career development and certification pathways (CPCM, CFCM) Establish a collaborative, accountable, and compliance-driven team culture 3. Compliance and Risk Management Ensure adherence to FAR, DFARS, SBA, ITAR and agency-specific supplements Review contracts for legal, financial, and performance risks and develop mitigation plans Lead internal audits and external compliance responses with DCAA, DCMA, or agency inspectors Maintain up-to-date knowledge of regulatory changes and train staff accordingly 4. Contract Negotiations and Pricing Lead negotiations for multi-year, multi-million-dollar contracts and subcontracts Partner with finance, capture, and legal teams to define terms, conditions, and pricing models Ensure cost proposals are fully compliant and defensible in audits and negotiations Maintain positive relationships with Contracting Officers and government stakeholders 5. Proposal and Capture Support Oversee proposal strategy and ensure compliant, compelling submissions Review RFIs, RFPs, and amendments to identify requirements, risks, and opportunities Provide contractual input during capture planning and pricing reviews Ensure timely and accurate preparation of contract modifications and renewals 6. Contract Administration Manage the full contract lifecycle:award, execution, modifications, and closeout Track deliverables, funding, and performance obligations Maintain a centralized, audit-ready contract repository and document control system Coordinate with finance for invoicing, funding status, and billing accuracy 7. Stakeholder and Client Relations Serve as the primary interface for contract matters with executives, legal counsel, auditors, and government representatives Ensure cross-functional coordination between Contracts, Operations, and Program Management Support small business subcontracting compliance and reporting Basic Qualifications Active Secret Clearance Bachelor's degree in Business, Law, or related field 15+ years in government contracting, with 7+ years in leadership or management roles Comprehensive understanding of FAR, DFARS, ITAR, SBA and other federal acquisition regulations Strong leadership, negotiation, risk management and analytical skills with attention to contractual detail Demonstrated ability to manage multiple contracts and priorities in a fast-paced environment Excellent communication and interpersonal skills, with the ability to interface effectively at all organizational levels Proficiency in Microsoft Office Suite and familiarity with contract management systems If applicable: If you are or have been recently employed by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offered Preferred Qualifications Master's degree in Business, Law, Contract Management, or related discipline NCMA certification (CPCM, CFCM, or NCMA) Experience with cost-plus, fixed-price, and T&M contract types Experience supporting Navy, Marine Corps, or other DoD customers Prior experience with JAMIS, Deltek, or similar ERP systems Company Summary Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team. VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
12/07/2025
Full time
POSITION IS HYBRID IN HUNTSVILLE, AL Job Summary The Senior Contracts Manager is responsible for strategic oversight and operational managementof all government contracts throughout their lifecycle - from capture and proposal development to negotiation, administration, and closeout ensuring all contracts are managed in strict compliance with FAR, DFARS, and related federal acquisition policies, while driving strategies that balance risk mitigation, profitability, and compliance.This role partners closely with Program Management, Finance, Business Development, and Legal to support pre-award and post-award activities, including contract negotiation, risk assessment, and execution.The position requires a seasoned contracts leaderwith deep GovCon expertise,proven negotiation success,and the ability to integrate contracting strategywith finance, legal, and business development functions and will play a pivotal role in shaping contracting policy, ensuring cost-effective execution, and supporting the company's growth from small or mid-tier contractor status into a competitive unrestricted prime. As with any position, additional expectations exist. Some of these include, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisor(s), staying focused on assigned tasks, and completing other tasks as assigned. Responsibilities Serve as the primary point of contact for all contract administration activities, including new awards, modifications, extensions, and closeouts Review, analyze, and interpret contract terms and conditions to ensure compliance with company policies and government regulations Support proposal and capture teams in developing compliant contract responses, pricing structures, and risk assessments Lead contract negotiations with customers, subcontractors, and teaming partners Coordinate with Legal and Finance to ensure alignment between contract obligations, billing, and financial reporting Prepare and maintain contractual documents, including NDAs, Teaming Agreements, Subcontracts, and Task Orders Ensure timely submission of deliverables, contract reports, and modifications Advise program teams on contract interpretation, risk mitigation, and change management Conduct internal audits to monitor compliance and identify areas for improvement Serve as an internal subject matter expert on FAR/DFARS, SBA regulations, and organizational policies related to procurement and contracting Mentor junior contract staff and assist in developing scalable contract management procedures Strategic Objectives Strengthen Compliance and Governance:Build a contracting framework that ensures 100% compliance with FAR/DFARS and internal policies Mitigate Risk Proactively:Identify, quantify, and manage contractual and regulatory risks at every stage of the contract lifecycle Enhance Negotiation Outcomes:Achieve favorable pricing, terms, and conditions through strategic negotiation and stakeholder alignment Optimize Proposal-to-Award Efficiency:Streamline capture, proposal, and contract award processes to improve competitiveness and win rates Develop Talent and Systems:Build a high-performing contracts team supported by modern tools, templates, and training for sustained operational excellence 1. Strategic Leadership Define and execute the overall contracting strategyin alignment with corporate goals and risk appetite Serve as a senior advisor to the CEO, CFO, and COOon contractual and regulatory issues Drive standardization and continuous improvement of contract policies and tools Represent the organization in high-stakes negotiations and compliance reviews 2. Team Management and Development Lead and mentor a team of contracts managers, administrators, and analysts Implement career development and certification pathways (CPCM, CFCM) Establish a collaborative, accountable, and compliance-driven team culture 3. Compliance and Risk Management Ensure adherence to FAR, DFARS, SBA, ITAR and agency-specific supplements Review contracts for legal, financial, and performance risks and develop mitigation plans Lead internal audits and external compliance responses with DCAA, DCMA, or agency inspectors Maintain up-to-date knowledge of regulatory changes and train staff accordingly 4. Contract Negotiations and Pricing Lead negotiations for multi-year, multi-million-dollar contracts and subcontracts Partner with finance, capture, and legal teams to define terms, conditions, and pricing models Ensure cost proposals are fully compliant and defensible in audits and negotiations Maintain positive relationships with Contracting Officers and government stakeholders 5. Proposal and Capture Support Oversee proposal strategy and ensure compliant, compelling submissions Review RFIs, RFPs, and amendments to identify requirements, risks, and opportunities Provide contractual input during capture planning and pricing reviews Ensure timely and accurate preparation of contract modifications and renewals 6. Contract Administration Manage the full contract lifecycle:award, execution, modifications, and closeout Track deliverables, funding, and performance obligations Maintain a centralized, audit-ready contract repository and document control system Coordinate with finance for invoicing, funding status, and billing accuracy 7. Stakeholder and Client Relations Serve as the primary interface for contract matters with executives, legal counsel, auditors, and government representatives Ensure cross-functional coordination between Contracts, Operations, and Program Management Support small business subcontracting compliance and reporting Basic Qualifications Active Secret Clearance Bachelor's degree in Business, Law, or related field 15+ years in government contracting, with 7+ years in leadership or management roles Comprehensive understanding of FAR, DFARS, ITAR, SBA and other federal acquisition regulations Strong leadership, negotiation, risk management and analytical skills with attention to contractual detail Demonstrated ability to manage multiple contracts and priorities in a fast-paced environment Excellent communication and interpersonal skills, with the ability to interface effectively at all organizational levels Proficiency in Microsoft Office Suite and familiarity with contract management systems If applicable: If you are or have been recently employed by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offered Preferred Qualifications Master's degree in Business, Law, Contract Management, or related discipline NCMA certification (CPCM, CFCM, or NCMA) Experience with cost-plus, fixed-price, and T&M contract types Experience supporting Navy, Marine Corps, or other DoD customers Prior experience with JAMIS, Deltek, or similar ERP systems Company Summary Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team. VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
City/State Doral, FL Work Shift First (Days) Overview: AvMed, a division of Sentara Health Plans in the Florida market, is hiring a Senior Sales Executive - Small Group and Mid-market- Remote in FL! Status: Full-time,permanent position (40 hours) Standard working hours: 8am to 5pm EST, M-F Location: Remote in FL, preferably in South Florida. Travel for sales, prospect and broker meetings. Meetings in the Sentara/Avmed Office, as needed. Job responsibilities: Cultivate and manage relationships with assigned brokers and territories to achieve profitable new business growth objectives. Develop and effectively execute business plan with each assigned Primary Broker, General Agent (GA) and Direct Write Producer channel, in support of strategic profitable growth initiatives, conducting periodic review meetings with Producer and Sales Manager. Responsible for managing the entire sales process with assigned brokers, direct prospects and sales leads as assigned by Sales Manager. Consistently meet or exceed goals. Present to and communicate with decision makers and key influencers. Conduct member education sessions as requested. Serve as Subject Matter Expert on Sales Strategies in the small and mid-market segment, contributing to Best Practice development and Sales training events. Mentor others. Position is eligible for Sales Incentive Education: Bachelor's degree and 5 years related experience required or HS graduate and 9 years related experience. Certification/Licensure: Must obtain a Life and Health Insurance License in Florida within 90 days of hire. Driver's License - Other/National Experience: Related years of experience includes Business Acumen, Customer Relation, leadership, Health Insurance Industry, Employee Benefits, Sales Representative or related field. Group Insurance Small Group and Mid-market ( 2 - 99 + eligible employees) experience preferred AvMed is one of Florida's oldest and largest not-for-profit health plans headquartered in Miami,Florida with over 50 years of experience focused on providing quality cost-effective plans andexcellent Member services. AvMed is part of Sentara Healthcare, an integrated, not-for-profit health care delivery system celebrating more than 130 years of history with 30,000 employees, 12 hospitals in Virginia and Northeastern North Carolina, and the Sentara Health Plans division serving more than 1.2 million members in Virginia and Florida. Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve! To apply, please go to and use the following as your Keyword Search: JR-81845 Talroo - Health Plan Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
12/06/2025
Full time
City/State Doral, FL Work Shift First (Days) Overview: AvMed, a division of Sentara Health Plans in the Florida market, is hiring a Senior Sales Executive - Small Group and Mid-market- Remote in FL! Status: Full-time,permanent position (40 hours) Standard working hours: 8am to 5pm EST, M-F Location: Remote in FL, preferably in South Florida. Travel for sales, prospect and broker meetings. Meetings in the Sentara/Avmed Office, as needed. Job responsibilities: Cultivate and manage relationships with assigned brokers and territories to achieve profitable new business growth objectives. Develop and effectively execute business plan with each assigned Primary Broker, General Agent (GA) and Direct Write Producer channel, in support of strategic profitable growth initiatives, conducting periodic review meetings with Producer and Sales Manager. Responsible for managing the entire sales process with assigned brokers, direct prospects and sales leads as assigned by Sales Manager. Consistently meet or exceed goals. Present to and communicate with decision makers and key influencers. Conduct member education sessions as requested. Serve as Subject Matter Expert on Sales Strategies in the small and mid-market segment, contributing to Best Practice development and Sales training events. Mentor others. Position is eligible for Sales Incentive Education: Bachelor's degree and 5 years related experience required or HS graduate and 9 years related experience. Certification/Licensure: Must obtain a Life and Health Insurance License in Florida within 90 days of hire. Driver's License - Other/National Experience: Related years of experience includes Business Acumen, Customer Relation, leadership, Health Insurance Industry, Employee Benefits, Sales Representative or related field. Group Insurance Small Group and Mid-market ( 2 - 99 + eligible employees) experience preferred AvMed is one of Florida's oldest and largest not-for-profit health plans headquartered in Miami,Florida with over 50 years of experience focused on providing quality cost-effective plans andexcellent Member services. AvMed is part of Sentara Healthcare, an integrated, not-for-profit health care delivery system celebrating more than 130 years of history with 30,000 employees, 12 hospitals in Virginia and Northeastern North Carolina, and the Sentara Health Plans division serving more than 1.2 million members in Virginia and Florida. Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve! To apply, please go to and use the following as your Keyword Search: JR-81845 Talroo - Health Plan Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
City/State Doral, FL Work Shift First (Days) Overview: AvMed, a division of Sentara Health Plans in the Florida market, is hiring a Senior Sales Executive - Large Group- Remote in FL! Status: Full-time,permanent position (40 hours) Standard working hours: 8am to 5pm EST, M-F Location: Remote in FL, preferably in South Florida. Travel for sales, prospect and broker meetings. Meetings in the Sentara/Avmed Office, as needed. Job responsibilities: Cultivate and manage relationships with assigned brokers and territories to achieve profitable new business growth objectives. Develop and effectively execute business plan with each assigned Primary Broker, General Agent (GA) and Direct Write Producer channel, in support of strategic profitable growth initiatives, conducting periodic review meetings with Producer and Sales Manager. Responsible for managing the entire sales process with assigned brokers, direct prospects and sales leads as assigned by Sales Manager. Consistently meet or exceed goals. Present to and communicate with decision makers and key influencers. Conduct member education sessions as requested. Serve as Subject Matter Expert on Sales Strategies in the small and mid-market segment, contributing to Best Practice development and Sales training events. Mentor others. Position is eligible for Sales Incentive Education: Bachelor's degree and 5 years related experience required or HS graduate and 9 years related experience. Certification/Licensure: Must obtain a Life and Health Insurance License in Florida within 90 days of hire. Driver's License - Other/National Experience: Related years of experience includes Business Acumen, Customer Relation, leadership, Health Insurance Industry, Employee Benefits, Sales Representative or related field. Group Insurance Large Group (100+ eligible employees) experience preferred AvMed is one of Florida's oldest and largest not-for-profit health plans headquartered in Miami,Florida with over 50 years of experience focused on providing quality cost-effective plans andexcellent Member services. AvMed is part of Sentara Healthcare, an integrated, not-for-profit health care delivery system celebrating more than 130 years of history with 30,000 employees, 12 hospitals in Virginia and Northeastern North Carolina, and the Sentara Health Plans division serving more than 1.2 million members in Virginia and Florida. Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve! Talroo - Health Plan Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
12/06/2025
Full time
City/State Doral, FL Work Shift First (Days) Overview: AvMed, a division of Sentara Health Plans in the Florida market, is hiring a Senior Sales Executive - Large Group- Remote in FL! Status: Full-time,permanent position (40 hours) Standard working hours: 8am to 5pm EST, M-F Location: Remote in FL, preferably in South Florida. Travel for sales, prospect and broker meetings. Meetings in the Sentara/Avmed Office, as needed. Job responsibilities: Cultivate and manage relationships with assigned brokers and territories to achieve profitable new business growth objectives. Develop and effectively execute business plan with each assigned Primary Broker, General Agent (GA) and Direct Write Producer channel, in support of strategic profitable growth initiatives, conducting periodic review meetings with Producer and Sales Manager. Responsible for managing the entire sales process with assigned brokers, direct prospects and sales leads as assigned by Sales Manager. Consistently meet or exceed goals. Present to and communicate with decision makers and key influencers. Conduct member education sessions as requested. Serve as Subject Matter Expert on Sales Strategies in the small and mid-market segment, contributing to Best Practice development and Sales training events. Mentor others. Position is eligible for Sales Incentive Education: Bachelor's degree and 5 years related experience required or HS graduate and 9 years related experience. Certification/Licensure: Must obtain a Life and Health Insurance License in Florida within 90 days of hire. Driver's License - Other/National Experience: Related years of experience includes Business Acumen, Customer Relation, leadership, Health Insurance Industry, Employee Benefits, Sales Representative or related field. Group Insurance Large Group (100+ eligible employees) experience preferred AvMed is one of Florida's oldest and largest not-for-profit health plans headquartered in Miami,Florida with over 50 years of experience focused on providing quality cost-effective plans andexcellent Member services. AvMed is part of Sentara Healthcare, an integrated, not-for-profit health care delivery system celebrating more than 130 years of history with 30,000 employees, 12 hospitals in Virginia and Northeastern North Carolina, and the Sentara Health Plans division serving more than 1.2 million members in Virginia and Florida. Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve! Talroo - Health Plan Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Description: BE A PART OF A GREAT TEAM WITH GROWING OPPORTUNITIES! Why Work for PSE GROUP? Great opportunity for Seniors! Weekday schedule: 8:30 am - 4 pm Work 4 Days a Week - Monday/Tuesday - Thursday/Friday Company Vehicle provided for all deliveries (standard size pickup or van) 401(k) program with company match A great work environment with career advancement opportunities! As a Delivery Driver , this position will deliver paint, and related products, to LOCAL PSE customers. In addition, the candidate will assist with various tasks at the store when not making deliveries. About PSE Group: PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including: Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand's Industrial Coatings, United Sales Company, and Wyrick Company. Essential Duties: Operate vehicle in accordance with all state and federal laws while maintaining an acceptable personal driving record. Maintain company vehicle. Alert supervisor as to truck's repair and servicing needs. Know paperwork flow and provide delivery documents as required. Alert Sales Representatives to possible sales leads given by customers or potential customers. Clean and maintain all areas and equipment as assigned. Make delivery of product as needed ensuring customers' quality and service expectations are met. Load merchandise to ensure safety and security. Unload deliveries at Customer site as directed by the Customer. Validate correct shipment with the responsible individual at the customer site. Return materials, color matches, and tools for repair from customers to Store and/or Warehouse. Load merchandise to ensure safety and security. Conduct self in professional manner to ensure customers' quality and service expectations are met. Additional Duties: Assist in filling orders including proper staging per Company/store policy. Pick up merchandise from local vendors as needed. Assist with inside customer service, as needed, including servicing customers and/or processing their orders. Answer telephone in a professional manner, answer questions knowledgeably and/or take customers order. Load/unload merchandise from trucks. Match packing sips with purchase orders. Properly dispose of waste cans and product in compliance with Company and Governmental regulations. Assist staff with periodic or annual store inventories. Any additional duties or special projects as assigned. Requirements: Requirements : Must be licensed to operate vehicle in accordance with state, federal, and provincial law. Must have acceptable driving record from DMV/MTO. Must be able to continuously lift up to 70 pounds Candidates must submit to a drug screen and meet acceptable Motor Vehicle Report requirements upon the hiring process. We are and Equal Opportunity/ Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Retirees are encouraged to apply . PIeec2a05d987a-8639
12/06/2025
Full time
Description: BE A PART OF A GREAT TEAM WITH GROWING OPPORTUNITIES! Why Work for PSE GROUP? Great opportunity for Seniors! Weekday schedule: 8:30 am - 4 pm Work 4 Days a Week - Monday/Tuesday - Thursday/Friday Company Vehicle provided for all deliveries (standard size pickup or van) 401(k) program with company match A great work environment with career advancement opportunities! As a Delivery Driver , this position will deliver paint, and related products, to LOCAL PSE customers. In addition, the candidate will assist with various tasks at the store when not making deliveries. About PSE Group: PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including: Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand's Industrial Coatings, United Sales Company, and Wyrick Company. Essential Duties: Operate vehicle in accordance with all state and federal laws while maintaining an acceptable personal driving record. Maintain company vehicle. Alert supervisor as to truck's repair and servicing needs. Know paperwork flow and provide delivery documents as required. Alert Sales Representatives to possible sales leads given by customers or potential customers. Clean and maintain all areas and equipment as assigned. Make delivery of product as needed ensuring customers' quality and service expectations are met. Load merchandise to ensure safety and security. Unload deliveries at Customer site as directed by the Customer. Validate correct shipment with the responsible individual at the customer site. Return materials, color matches, and tools for repair from customers to Store and/or Warehouse. Load merchandise to ensure safety and security. Conduct self in professional manner to ensure customers' quality and service expectations are met. Additional Duties: Assist in filling orders including proper staging per Company/store policy. Pick up merchandise from local vendors as needed. Assist with inside customer service, as needed, including servicing customers and/or processing their orders. Answer telephone in a professional manner, answer questions knowledgeably and/or take customers order. Load/unload merchandise from trucks. Match packing sips with purchase orders. Properly dispose of waste cans and product in compliance with Company and Governmental regulations. Assist staff with periodic or annual store inventories. Any additional duties or special projects as assigned. Requirements: Requirements : Must be licensed to operate vehicle in accordance with state, federal, and provincial law. Must have acceptable driving record from DMV/MTO. Must be able to continuously lift up to 70 pounds Candidates must submit to a drug screen and meet acceptable Motor Vehicle Report requirements upon the hiring process. We are and Equal Opportunity/ Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Retirees are encouraged to apply . PIeec2a05d987a-8639
Central Admixture Pharmacy
Allentown, Pennsylvania
Company: Central Admixture Pharmacy Job Posting Location: Allentown (6580 Snowdrift Rd), Pennsylvania, United States Functional Area: Customer Services Working Model: Hybrid Days of Work: Friday, Thursday, Wednesday, Tuesday, Monday Shift: 5X8 Relocation Available: No Requisition ID: 8831 B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap and CAPS . Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit CAPS , part of the B. Braun Group of Companies in the U.S., is the nation's largest network of outsourcing admixture pharmacies, has been delivering high-quality, same-day, admixture services and solutions to hospitals and outpatient facilities for more than 28 years. Along with the nation's largest 503A sterile injectable outsourcing network, CAPS offers industry-leading batch compounding on a national scale through three 503B registered outsourcing facilities. With experience, capacity, and a passion for safety, CAPS is your 503B solution. Position Summary: Responsibilities: Essential Duties Manages the customer service activities for the organization to ensure high level of customer service experience for CAPS' clients. Manages a team of customer service representatives and provides coaching, and guidance. Identify and execute training opportunities for customer service representatives Establishes goals and metrics for the department and measures the team's performance. Provides reporting and data to management as required. Tracks customer complaints and inquiries and recommends changes to products or services to improve customer satisfaction. Handles complex and high-touch inquiries/issues/complaints from customers. Responsible for personnel actions including hiring, performance management, termination. Works with cross functional work team members such as Human Resources, IT, Operations, and Sales. Support development and proliferation of the annual corporate objectives.The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time. General: It shall be the duty of every employee while at work to take reasonable care for the safety and health of himself/herself and other persons. Expertise: Knowledge & Skills Requires full working knowledge of relevant business practices and procedures in professional field. Uses standard theories, principles and concepts and integrates them to propose a course of action. Manages entry to intermediate level employees of a department or a function with 1 or 2 sections. Ensures budgets, schedules, and performance requirements are met. Judgement is required in resolving complex problems based on experience. Interacts with internal and/or external clients and customers to negotiate and interpret information on projects and unit operations. May consult with senior management. Expertise: Qualifications -Education/Experience/Training/Etc Required: Bachelor's degree required. 04-06 years related experience required. Regular and predictable attendance Occasional business travel required Schedule is Monday-Friday 8am-5pm Salary range is $74,000-$93,000/yr + benefits While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Responsibilities: Other Duties: The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons. Physical Demands: While performing the duties of this job, the employee is expected to: Light work - Exerting up to 20 lbs of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Lifting, Carrying, Pushing, Pulling and Reaching: Occasionally:Reaching upward and downward, Push/pull, Stand Frequently:Sit, Visual Acuity with or without corrective lenses Constantly:N/A Activities: Occasionally:Climbing stairs/ladders, Push/pull, Reaching upward and downward, Standing, Walking Frequently:Finger feeling, Hearing - ordinary, fine distinction, loud (hearing protection required), Seeing - depth perception, color vision, field of vision/peripheral, Sitting , Talking - ordinary, loud/quick Constantly:N/A Environmental Conditions: Occasionally:N/A Frequently:N/A Constantly:N/A Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Noise Intensity:Moderate Occasionally:Other Frequently:N/A Constantly:Office environment The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate. B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at . Through its "Sharing Expertise " initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services. We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal, click here . All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Compensation details: 0 Yearly Salary PI-3763
12/06/2025
Full time
Company: Central Admixture Pharmacy Job Posting Location: Allentown (6580 Snowdrift Rd), Pennsylvania, United States Functional Area: Customer Services Working Model: Hybrid Days of Work: Friday, Thursday, Wednesday, Tuesday, Monday Shift: 5X8 Relocation Available: No Requisition ID: 8831 B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap and CAPS . Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit CAPS , part of the B. Braun Group of Companies in the U.S., is the nation's largest network of outsourcing admixture pharmacies, has been delivering high-quality, same-day, admixture services and solutions to hospitals and outpatient facilities for more than 28 years. Along with the nation's largest 503A sterile injectable outsourcing network, CAPS offers industry-leading batch compounding on a national scale through three 503B registered outsourcing facilities. With experience, capacity, and a passion for safety, CAPS is your 503B solution. Position Summary: Responsibilities: Essential Duties Manages the customer service activities for the organization to ensure high level of customer service experience for CAPS' clients. Manages a team of customer service representatives and provides coaching, and guidance. Identify and execute training opportunities for customer service representatives Establishes goals and metrics for the department and measures the team's performance. Provides reporting and data to management as required. Tracks customer complaints and inquiries and recommends changes to products or services to improve customer satisfaction. Handles complex and high-touch inquiries/issues/complaints from customers. Responsible for personnel actions including hiring, performance management, termination. Works with cross functional work team members such as Human Resources, IT, Operations, and Sales. Support development and proliferation of the annual corporate objectives.The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time. General: It shall be the duty of every employee while at work to take reasonable care for the safety and health of himself/herself and other persons. Expertise: Knowledge & Skills Requires full working knowledge of relevant business practices and procedures in professional field. Uses standard theories, principles and concepts and integrates them to propose a course of action. Manages entry to intermediate level employees of a department or a function with 1 or 2 sections. Ensures budgets, schedules, and performance requirements are met. Judgement is required in resolving complex problems based on experience. Interacts with internal and/or external clients and customers to negotiate and interpret information on projects and unit operations. May consult with senior management. Expertise: Qualifications -Education/Experience/Training/Etc Required: Bachelor's degree required. 04-06 years related experience required. Regular and predictable attendance Occasional business travel required Schedule is Monday-Friday 8am-5pm Salary range is $74,000-$93,000/yr + benefits While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Responsibilities: Other Duties: The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons. Physical Demands: While performing the duties of this job, the employee is expected to: Light work - Exerting up to 20 lbs of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Lifting, Carrying, Pushing, Pulling and Reaching: Occasionally:Reaching upward and downward, Push/pull, Stand Frequently:Sit, Visual Acuity with or without corrective lenses Constantly:N/A Activities: Occasionally:Climbing stairs/ladders, Push/pull, Reaching upward and downward, Standing, Walking Frequently:Finger feeling, Hearing - ordinary, fine distinction, loud (hearing protection required), Seeing - depth perception, color vision, field of vision/peripheral, Sitting , Talking - ordinary, loud/quick Constantly:N/A Environmental Conditions: Occasionally:N/A Frequently:N/A Constantly:N/A Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Noise Intensity:Moderate Occasionally:Other Frequently:N/A Constantly:Office environment The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate. B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at . Through its "Sharing Expertise " initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services. We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal, click here . All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Compensation details: 0 Yearly Salary PI-3763
3rd Shift - 10:30pm Start/Sunday-Thursday VETERANS ENCOURAGED TO APPLY! Staples is business to business. You're what binds us together. Our supply chain team is dedicated to meeting our customers' needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers' needs faster. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services, and expertise to our customers. What you'll be doing: The Delivery Operations Supervisor will lead the team in ensuring the timely and complete delivery of all orders. In this role, you'll be responsible for preparing and planning strategies to meet the operation's daily, weekly, and monthly goals. You will work closely with senior management in the pursuit of operational excellence and the facility's all-around success including achieving performance goals related to productivity, accuracy, and budget. You will make recommendations and improvements to department processes and procedures, participate in the hiring, training and coaching of associates and use operational reports to evaluate department performance and ensure expectations are met. Safety is our utmost priority so, in this role, we will look to you to ensure safe work practices and embrace and foster our safety culture. In your role as a leader, you will be essential to the success of Staples Supply Chain as we deliver to our customers. What you bring to the table: Ability to accurately calculate and plan and adjust headcount required to meet objectives. Ability to foster communication and teamwork among staff and to collaborate with all members of your team, at all levels to ensure successful customer outcomes. Understanding of and working knowledge of transportation systems and processes, productivity standards, and technology. Functional knowledge of coaching drivers through check rides. Ability to adopt our safety procedures quickly and ensure safe work practices. Inclusive nature that seeks common ground, listens to others and advocates for the best solutions for the customer and for employees. Commitment to lead by example and to a growth mindset as a leader, customer advocate and contributor. Ability to demonstrate analytical thinking and problem-solving ability. Basic English language skills (both verbal and written communications). What's needed- Basic Qualifications: High school diploma or GED 3+ years of transportation experience Must have a valid drivers' license with a driving record indicating a safe driving history acceptable to the company and at all times remain eligible to drive a commercial motor vehicle under applicable laws and regulations Ability to pass a DOT physical and drug screen to the extent legally permissible Must obtain a 6-month DOT medical card specific to the role An ability to lift, lower, push, pull or carry product up to a maximum of 70 pounds by hand Must be at least 21 years of age We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
12/06/2025
Full time
3rd Shift - 10:30pm Start/Sunday-Thursday VETERANS ENCOURAGED TO APPLY! Staples is business to business. You're what binds us together. Our supply chain team is dedicated to meeting our customers' needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers' needs faster. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services, and expertise to our customers. What you'll be doing: The Delivery Operations Supervisor will lead the team in ensuring the timely and complete delivery of all orders. In this role, you'll be responsible for preparing and planning strategies to meet the operation's daily, weekly, and monthly goals. You will work closely with senior management in the pursuit of operational excellence and the facility's all-around success including achieving performance goals related to productivity, accuracy, and budget. You will make recommendations and improvements to department processes and procedures, participate in the hiring, training and coaching of associates and use operational reports to evaluate department performance and ensure expectations are met. Safety is our utmost priority so, in this role, we will look to you to ensure safe work practices and embrace and foster our safety culture. In your role as a leader, you will be essential to the success of Staples Supply Chain as we deliver to our customers. What you bring to the table: Ability to accurately calculate and plan and adjust headcount required to meet objectives. Ability to foster communication and teamwork among staff and to collaborate with all members of your team, at all levels to ensure successful customer outcomes. Understanding of and working knowledge of transportation systems and processes, productivity standards, and technology. Functional knowledge of coaching drivers through check rides. Ability to adopt our safety procedures quickly and ensure safe work practices. Inclusive nature that seeks common ground, listens to others and advocates for the best solutions for the customer and for employees. Commitment to lead by example and to a growth mindset as a leader, customer advocate and contributor. Ability to demonstrate analytical thinking and problem-solving ability. Basic English language skills (both verbal and written communications). What's needed- Basic Qualifications: High school diploma or GED 3+ years of transportation experience Must have a valid drivers' license with a driving record indicating a safe driving history acceptable to the company and at all times remain eligible to drive a commercial motor vehicle under applicable laws and regulations Ability to pass a DOT physical and drug screen to the extent legally permissible Must obtain a 6-month DOT medical card specific to the role An ability to lift, lower, push, pull or carry product up to a maximum of 70 pounds by hand Must be at least 21 years of age We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
National Council on Aging We believe every person deserves to age well. That's why we're on a path to improve the lives of 40 million older adults by 2030. Come join an awesome team and learn about the work we do, the people we serve, and why equitable aging matters now more than ever. At NCOA, we represent the interests of the aging population across the nation, while striving to live out our core values of equity, excellence, and innovation. This is meaningful work where we put "people first" and our employees can learn and grow, where work/life balance is prioritized, and have a flexible hybrid work schedule while being part of a dynamic, collaborative team. We are interested in growing our team with passionate, committed, and innovative individuals. The Manager, Federal Funding will join NCOA at a time of dynamic growth. The Manager of Federal Funding role is to lead the organization's federal revenue strategy and execution. Reporting to the CDO, this role will secure and steward NCOA's largest revenue stream by cultivating relationships with federal agencies, crafting competitive grant proposals, and aligning federal funding opportunities with organizational priorities. The ideal candidate will balance innovation with compliance, strategic, results-driven, collaborate across teams to amplify impact, and ensure federal investments advance NCOA's mission and equity goals. Positions at this level typically report to a senior director or chief and require advanced knowledge and experience as well as management capabilities. Incumbents are required to make independent judgements within their scope of work and require minimal oversight. Incumbents generally have eight or more years of experience in their discipline and a bachelor's degree or the equivalent, as well as substantive experience at this level. Graduate level degrees may be considered in lieu of experience. KEY RESPONSIBILITIES Federal Funding Strategy & Growth Develop and execute a multi-year federal revenue strategy aligned with NCOA's goals. Proactively identify, assess, and prioritize federal funding opportunities (grants, contracts, cooperative agreements) from agencies including ACL, CMS, DOL, HHS, and others. Lead cross-functional teams (Programs, Policy, Finance) to align proposals with organizational priorities and community needs. Monitor federal budget trends, legislative changes, and agency priorities to anticipate risks and opportunities. Proposal Development & Submission Oversee end-to-end federal grant processes, including opportunity analysis, proposal writing, budget development, and submission. Ensure proposals reflect NCOA's evidence-based practices, equity lens, and innovation while meeting rigorous compliance standards. Collaborate with program teams to design compelling narratives, logic models, and evaluation plans. Federal Relationship Management Build and maintain strategic partnerships with federal agency staff, program officers, and key decision-makers. Position NCOA as a trusted partner through regular engagement, briefings, and thought leadership on aging-related priorities. Represent NCOA at federal meetings, conferences, and technical panels. Compliance & Stewardship Ensure adherence to federal grant regulations (e.g., Uniform Guidance), reporting deadlines, and audit requirements. Partner with Finance to monitor grant expenditures, re-budgeting, and financial reporting. Lead post-award debriefs to refine strategies and improve success rates. Cross-Functional Collaboration Work closely with the Chief Customer Officer and program leads to align federal funding with service delivery and impact goals. Advise the Policy team on funding implications of legislative priorities. Support the CDO in Board and executive-level briefings on federal revenue performance. Other responsibilities as required. COMPETENCIES AND EXPECTATIONS Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions. Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Interpersonal Skills - Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Business Acumen - Understands business implications of decisions and profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Ethics - Treats people with respect; works with integrity; upholds organizational values. Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events. PROFESSIONAL EXPERIENCE/QUALIFICATIONS Bachelor's degree required; master's degree in public administration, Nonprofit Management, or related field preferred. 10+ years of experience securing and managing federal grants/contracts (e.g., HHS, ACL, CMS), with a proven track record of multi-million-dollar awards. Deep knowledge of federal grant lifecycle, compliance, and agency cultures. Experience in aging, health, economic security, or related social impact fields strongly preferred. Strategic thinker with ability to translate complex federal priorities into actionable revenue strategies. Exceptional writing, editing, and storytelling skills for proposals and reports. Strong financial acumen, including budget development and variance analysis. Collaborative leadership style with experience working across matrixed teams. Proficiency with grants management systems (e.g., Salesforce, Grants.gov) and data-driven decision-making. Existing relationships with federal aging/disability agencies strongly desired. Commitment to equity and addressing disparities in aging populations is strongly desired. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS Occasionally required to sit. Occasionally required to walk. Occasionally required to reach with hands and arms. Occasionally required to talk or hear. Occasionally required to bend, lift, or climb stairs. Occasionally required to lift light weights (less than 25 pounds). WORK ENVIRONMENT The noise level in the work environment is usually moderate. PI5df49b6f47f9-3459
12/06/2025
Full time
National Council on Aging We believe every person deserves to age well. That's why we're on a path to improve the lives of 40 million older adults by 2030. Come join an awesome team and learn about the work we do, the people we serve, and why equitable aging matters now more than ever. At NCOA, we represent the interests of the aging population across the nation, while striving to live out our core values of equity, excellence, and innovation. This is meaningful work where we put "people first" and our employees can learn and grow, where work/life balance is prioritized, and have a flexible hybrid work schedule while being part of a dynamic, collaborative team. We are interested in growing our team with passionate, committed, and innovative individuals. The Manager, Federal Funding will join NCOA at a time of dynamic growth. The Manager of Federal Funding role is to lead the organization's federal revenue strategy and execution. Reporting to the CDO, this role will secure and steward NCOA's largest revenue stream by cultivating relationships with federal agencies, crafting competitive grant proposals, and aligning federal funding opportunities with organizational priorities. The ideal candidate will balance innovation with compliance, strategic, results-driven, collaborate across teams to amplify impact, and ensure federal investments advance NCOA's mission and equity goals. Positions at this level typically report to a senior director or chief and require advanced knowledge and experience as well as management capabilities. Incumbents are required to make independent judgements within their scope of work and require minimal oversight. Incumbents generally have eight or more years of experience in their discipline and a bachelor's degree or the equivalent, as well as substantive experience at this level. Graduate level degrees may be considered in lieu of experience. KEY RESPONSIBILITIES Federal Funding Strategy & Growth Develop and execute a multi-year federal revenue strategy aligned with NCOA's goals. Proactively identify, assess, and prioritize federal funding opportunities (grants, contracts, cooperative agreements) from agencies including ACL, CMS, DOL, HHS, and others. Lead cross-functional teams (Programs, Policy, Finance) to align proposals with organizational priorities and community needs. Monitor federal budget trends, legislative changes, and agency priorities to anticipate risks and opportunities. Proposal Development & Submission Oversee end-to-end federal grant processes, including opportunity analysis, proposal writing, budget development, and submission. Ensure proposals reflect NCOA's evidence-based practices, equity lens, and innovation while meeting rigorous compliance standards. Collaborate with program teams to design compelling narratives, logic models, and evaluation plans. Federal Relationship Management Build and maintain strategic partnerships with federal agency staff, program officers, and key decision-makers. Position NCOA as a trusted partner through regular engagement, briefings, and thought leadership on aging-related priorities. Represent NCOA at federal meetings, conferences, and technical panels. Compliance & Stewardship Ensure adherence to federal grant regulations (e.g., Uniform Guidance), reporting deadlines, and audit requirements. Partner with Finance to monitor grant expenditures, re-budgeting, and financial reporting. Lead post-award debriefs to refine strategies and improve success rates. Cross-Functional Collaboration Work closely with the Chief Customer Officer and program leads to align federal funding with service delivery and impact goals. Advise the Policy team on funding implications of legislative priorities. Support the CDO in Board and executive-level briefings on federal revenue performance. Other responsibilities as required. COMPETENCIES AND EXPECTATIONS Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions. Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Interpersonal Skills - Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Business Acumen - Understands business implications of decisions and profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Ethics - Treats people with respect; works with integrity; upholds organizational values. Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events. PROFESSIONAL EXPERIENCE/QUALIFICATIONS Bachelor's degree required; master's degree in public administration, Nonprofit Management, or related field preferred. 10+ years of experience securing and managing federal grants/contracts (e.g., HHS, ACL, CMS), with a proven track record of multi-million-dollar awards. Deep knowledge of federal grant lifecycle, compliance, and agency cultures. Experience in aging, health, economic security, or related social impact fields strongly preferred. Strategic thinker with ability to translate complex federal priorities into actionable revenue strategies. Exceptional writing, editing, and storytelling skills for proposals and reports. Strong financial acumen, including budget development and variance analysis. Collaborative leadership style with experience working across matrixed teams. Proficiency with grants management systems (e.g., Salesforce, Grants.gov) and data-driven decision-making. Existing relationships with federal aging/disability agencies strongly desired. Commitment to equity and addressing disparities in aging populations is strongly desired. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS Occasionally required to sit. Occasionally required to walk. Occasionally required to reach with hands and arms. Occasionally required to talk or hear. Occasionally required to bend, lift, or climb stairs. Occasionally required to lift light weights (less than 25 pounds). WORK ENVIRONMENT The noise level in the work environment is usually moderate. PI5df49b6f47f9-3459
PURPOSE OF POSITION The Contract and Compliance Administrator is a procurement officer who assists SCRRA departments with the ongoing contract administration and issuance of purchase orders for parts, construction, operations, maintenance, and professional services. DISTINGUISHING CHARACTERISTICS This is the entry level in the Contract and Compliance Administrator series. At this level, assignments are generally limited in scope and are performed within a procedural framework established by higher-level employees. WHAT TO EXPECT NEXT: Applications will be reviewed, and those most qualified will be forwarded to the hiring authority for consideration. The first review of applications begins on December 16, 2025. Interested applicants are encouraged to apply immediately. SUPERVISION EXERCISED AND RECEIVED Receive general oversight from Manager, Director, or Executive-level roles. No supervisory responsibilities. The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. Administer and monitor contracts to ensure compliance with applicable local, state and federal laws, rules and regulations, as well as SCRRA Policies and Procedures and support internal customers with related requests. Request quotes and prepare solicitation documents for Requests for Quotes, Invitations for Bids, and Requests for Proposals. Coordinate Pre-Bid/Proposal meetings to present requirements to potential bidders/proposers and debriefs. Prepare draft award recommendations and Board Reports as directed. Conform contract documents and purchase orders. Prepare required reports, correspondence, and other items for review by senior staff. Attend various meetings as needed. Serve as a liaison between contractors, internal customers, and other outside entities as required and assist in resolving conflicts between contractors and SCRRA. Process approvals per assigned delegation of authority. Review bidder, proposer, and contractor submittals for contractual compliance. Conduct, or assist in, negotiations of prices and/or terms and conditions. Process purchasing requisitions and prepare purchase orders. Review, negotiate, and submit for approval requests for change orders, task orders, and contract amendments. Conduct closeout actions upon contract completion such as final audit, payment, release of committed funds etc., under Management supervision and direction. Promote productive collaboration with all stakeholders and the advancement of SCRRA's goals. Assist senior staff in planning procurements and set pre-award schedules for contracts, including Board actions. Train internal customers and be a change agent on policies and procedures regarding procurement and contract compliance. The responsibilities outlined above are representative of the role but not exhaustive. Additional duties may be assigned as needed, and reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable laws. Education And Experience Bachelor's degree in public administration, Business Administration, or a related field. A minimum of (4) years of work experience successfully performing contract administration functions, proposal preparation, contract negotiation, and procurement or a majority of the duties described above. A combination of training, education, and/or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. Preferred Qualifications Experience with construction, MRO, or other facility-related projects Familiarity with public works, the Davis-Bacon Act, and the Federal Acquisition Regulation Familiarity with the principles of the Brooks Act for Architectural and Engineering services Familiarity with the Code of Federal Regulations (2 CFR 200) Prior contracting experience under Federal Transit Administration (FTA) regulations KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Public procurement and contracting principles California and Federal laws applicable to contracts used by public agencies. Cost/price analysis Skilled in: Verbal and written communication Detailed data analysis Microsoft Excel and Word (Intermediate/Advanced) Organization and time management High degree of accuracy and attention to detail Oracle or other automated procurement and contracting applications Ability to: Read and comprehend complex documents such as contracts, statutes, and regulations Collaborate with other departments Self-motivate, exercise initiative and judgment in carrying out detailed projects and tasks Balance and handle multiple priorities simultaneously Work in a fast-paced environment Handle and maintain confidential information PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about SCRRA facilities or other work site locations Operate tools to perform the duties of the position, such as computers, office equipment and work-related machinery Transport equipment or boxes up to 25lbs Exchange ideas by means of communication Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks Hear and perceive the nature of sounds when working on or near railroad tracks Balance, ascend/descend, climb, kneel, stoop, bend, crouch, or crawl within assigned working conditions and or locations WORKING CONDITIONS Telecommuting may be available for this classification. Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.) Southern California Regional Rail Authority is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Authority will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
12/06/2025
Full time
PURPOSE OF POSITION The Contract and Compliance Administrator is a procurement officer who assists SCRRA departments with the ongoing contract administration and issuance of purchase orders for parts, construction, operations, maintenance, and professional services. DISTINGUISHING CHARACTERISTICS This is the entry level in the Contract and Compliance Administrator series. At this level, assignments are generally limited in scope and are performed within a procedural framework established by higher-level employees. WHAT TO EXPECT NEXT: Applications will be reviewed, and those most qualified will be forwarded to the hiring authority for consideration. The first review of applications begins on December 16, 2025. Interested applicants are encouraged to apply immediately. SUPERVISION EXERCISED AND RECEIVED Receive general oversight from Manager, Director, or Executive-level roles. No supervisory responsibilities. The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. Administer and monitor contracts to ensure compliance with applicable local, state and federal laws, rules and regulations, as well as SCRRA Policies and Procedures and support internal customers with related requests. Request quotes and prepare solicitation documents for Requests for Quotes, Invitations for Bids, and Requests for Proposals. Coordinate Pre-Bid/Proposal meetings to present requirements to potential bidders/proposers and debriefs. Prepare draft award recommendations and Board Reports as directed. Conform contract documents and purchase orders. Prepare required reports, correspondence, and other items for review by senior staff. Attend various meetings as needed. Serve as a liaison between contractors, internal customers, and other outside entities as required and assist in resolving conflicts between contractors and SCRRA. Process approvals per assigned delegation of authority. Review bidder, proposer, and contractor submittals for contractual compliance. Conduct, or assist in, negotiations of prices and/or terms and conditions. Process purchasing requisitions and prepare purchase orders. Review, negotiate, and submit for approval requests for change orders, task orders, and contract amendments. Conduct closeout actions upon contract completion such as final audit, payment, release of committed funds etc., under Management supervision and direction. Promote productive collaboration with all stakeholders and the advancement of SCRRA's goals. Assist senior staff in planning procurements and set pre-award schedules for contracts, including Board actions. Train internal customers and be a change agent on policies and procedures regarding procurement and contract compliance. The responsibilities outlined above are representative of the role but not exhaustive. Additional duties may be assigned as needed, and reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable laws. Education And Experience Bachelor's degree in public administration, Business Administration, or a related field. A minimum of (4) years of work experience successfully performing contract administration functions, proposal preparation, contract negotiation, and procurement or a majority of the duties described above. A combination of training, education, and/or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. Preferred Qualifications Experience with construction, MRO, or other facility-related projects Familiarity with public works, the Davis-Bacon Act, and the Federal Acquisition Regulation Familiarity with the principles of the Brooks Act for Architectural and Engineering services Familiarity with the Code of Federal Regulations (2 CFR 200) Prior contracting experience under Federal Transit Administration (FTA) regulations KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Public procurement and contracting principles California and Federal laws applicable to contracts used by public agencies. Cost/price analysis Skilled in: Verbal and written communication Detailed data analysis Microsoft Excel and Word (Intermediate/Advanced) Organization and time management High degree of accuracy and attention to detail Oracle or other automated procurement and contracting applications Ability to: Read and comprehend complex documents such as contracts, statutes, and regulations Collaborate with other departments Self-motivate, exercise initiative and judgment in carrying out detailed projects and tasks Balance and handle multiple priorities simultaneously Work in a fast-paced environment Handle and maintain confidential information PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about SCRRA facilities or other work site locations Operate tools to perform the duties of the position, such as computers, office equipment and work-related machinery Transport equipment or boxes up to 25lbs Exchange ideas by means of communication Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks Hear and perceive the nature of sounds when working on or near railroad tracks Balance, ascend/descend, climb, kneel, stoop, bend, crouch, or crawl within assigned working conditions and or locations WORKING CONDITIONS Telecommuting may be available for this classification. Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.) Southern California Regional Rail Authority is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Authority will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
National Council on Aging We believe every person deserves to age well. Thats why were on a path to improve the lives of 40 million older adults by 2030. Come join an awesome team and learn about the work we do, the people we serve, and why equitable aging matters now more than ever. At NCOA, we represent the interests of the aging population across the nation, while striving to live out our core values of equity, excellence, and innovation. This is meaningful work where we put people first and our employees can learn and grow, where work/life balance is prioritized, and have a flexible hybrid work schedule while being part of a dynamic, collaborative team. We are interested in growing our team with passionate, committed, and innovative individuals. The Manager, Federal Funding will join NCOA at a time of dynamic growth. The Managerof Federal Funding role is to lead the organizations federal revenue strategy and execution. Reporting to the CDO, this role will secure and steward NCOAs largest revenue stream by cultivating relationships with federal agencies, crafting competitive grant proposals, and aligning federal funding opportunities with organizational priorities. The ideal candidate will balance innovation with compliance, strategic, results-driven, collaborate across teams to amplify impact, and ensure federal investments advance NCOAs mission and equity goals. Positions at this level typically report to a senior director or chief and require advanced knowledge and experience as well as management capabilities. Incumbents are required to make independent judgements within their scope of work and require minimal oversight. Incumbents generally have eight or more years of experience in their discipline and a bachelors degree or the equivalent, as well as substantive experience at this level. Graduate level degrees may be considered in lieu of experience. KEY RESPONSIBILITIES Federal Funding Strategy & Growth Develop and execute a multi-year federal revenue strategy aligned with NCOAs goals. Proactively identify, assess, and prioritize federal funding opportunities (grants, contracts, cooperative agreements) from agencies including ACL, CMS, DOL, HHS, and others. Lead cross-functional teams (Programs, Policy, Finance) to align proposals with organizational priorities and community needs. Monitor federal budget trends, legislative changes, and agency priorities to anticipate risks and opportunities. Proposal Development & Submission Oversee end-to-end federal grant processes, including opportunity analysis, proposal writing, budget development, and submission. Ensure proposals reflect NCOAs evidence-based practices, equity lens, and innovation while meeting rigorous compliance standards. Collaborate with program teams to design compelling narratives, logic models, and evaluation plans. Federal Relationship Management Build and maintain strategic partnerships with federal agency staff, program officers, and key decision-makers. Position NCOA as a trusted partner through regular engagement, briefings, and thought leadership on aging-related priorities. Represent NCOA at federal meetings, conferences, and technical panels. Compliance & Stewardship Ensure adherence to federal grant regulations (e.g., Uniform Guidance), reporting deadlines, and audit requirements. Partner with Finance to monitor grant expenditures, re-budgeting, and financial reporting. Lead post-award debriefs to refine strategies and improve success rates. Cross-Functional Collaboration Work closely with the Chief Customer Officer and program leads to align federal funding with service delivery and impact goals. Advise the Policy team on funding implications of legislative priorities. Support the CDO in Board and executive-level briefings on federal revenue performance. Other responsibilities as required. COMPETENCIES AND EXPECTATIONS Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions. Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Interpersonal Skills - Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Business Acumen - Understands business implications of decisions and profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Ethics - Treats people with respect; works with integrity; upholds organizational values. Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events. PROFESSIONAL EXPERIENCE/QUALIFICATIONS Bachelors degree required; masters degree in public administration, Nonprofit Management, or related field preferred. 10+ years of experience securing and managing federal grants/contracts (e.g., HHS, ACL, CMS), with a proven track record of multi-million-dollar awards. Deep knowledge of federal grant lifecycle, compliance, and agency cultures. Experience in aging, health, economic security, or related social impact fields strongly preferred. Strategic thinker with ability to translate complex federal priorities into actionable revenue strategies. Exceptional writing, editing, and storytelling skills for proposals and reports. Strong financial acumen, including budget development and variance analysis. Collaborative leadership style with experience working across matrixed teams. Proficiency with grants management systems (e.g., Salesforce, Grants.gov) and data-driven decision-making. Existing relationships with federal aging/disability agencies strongly desired. Commitment to equity and addressing disparities in aging populations is strongly desired. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS Occasionally required to sit. Occasionally required to walk. Occasionally required to reach with hands and arms. Occasionally required to talk or hear. Occasionally required to bend, lift, or climb stairs. Occasionally required to lift light weights (less than 25 pounds). WORK ENVIRONMENT The noise level in the work environment is usually moderate. PI9850c629911a-3459
12/06/2025
Full time
National Council on Aging We believe every person deserves to age well. Thats why were on a path to improve the lives of 40 million older adults by 2030. Come join an awesome team and learn about the work we do, the people we serve, and why equitable aging matters now more than ever. At NCOA, we represent the interests of the aging population across the nation, while striving to live out our core values of equity, excellence, and innovation. This is meaningful work where we put people first and our employees can learn and grow, where work/life balance is prioritized, and have a flexible hybrid work schedule while being part of a dynamic, collaborative team. We are interested in growing our team with passionate, committed, and innovative individuals. The Manager, Federal Funding will join NCOA at a time of dynamic growth. The Managerof Federal Funding role is to lead the organizations federal revenue strategy and execution. Reporting to the CDO, this role will secure and steward NCOAs largest revenue stream by cultivating relationships with federal agencies, crafting competitive grant proposals, and aligning federal funding opportunities with organizational priorities. The ideal candidate will balance innovation with compliance, strategic, results-driven, collaborate across teams to amplify impact, and ensure federal investments advance NCOAs mission and equity goals. Positions at this level typically report to a senior director or chief and require advanced knowledge and experience as well as management capabilities. Incumbents are required to make independent judgements within their scope of work and require minimal oversight. Incumbents generally have eight or more years of experience in their discipline and a bachelors degree or the equivalent, as well as substantive experience at this level. Graduate level degrees may be considered in lieu of experience. KEY RESPONSIBILITIES Federal Funding Strategy & Growth Develop and execute a multi-year federal revenue strategy aligned with NCOAs goals. Proactively identify, assess, and prioritize federal funding opportunities (grants, contracts, cooperative agreements) from agencies including ACL, CMS, DOL, HHS, and others. Lead cross-functional teams (Programs, Policy, Finance) to align proposals with organizational priorities and community needs. Monitor federal budget trends, legislative changes, and agency priorities to anticipate risks and opportunities. Proposal Development & Submission Oversee end-to-end federal grant processes, including opportunity analysis, proposal writing, budget development, and submission. Ensure proposals reflect NCOAs evidence-based practices, equity lens, and innovation while meeting rigorous compliance standards. Collaborate with program teams to design compelling narratives, logic models, and evaluation plans. Federal Relationship Management Build and maintain strategic partnerships with federal agency staff, program officers, and key decision-makers. Position NCOA as a trusted partner through regular engagement, briefings, and thought leadership on aging-related priorities. Represent NCOA at federal meetings, conferences, and technical panels. Compliance & Stewardship Ensure adherence to federal grant regulations (e.g., Uniform Guidance), reporting deadlines, and audit requirements. Partner with Finance to monitor grant expenditures, re-budgeting, and financial reporting. Lead post-award debriefs to refine strategies and improve success rates. Cross-Functional Collaboration Work closely with the Chief Customer Officer and program leads to align federal funding with service delivery and impact goals. Advise the Policy team on funding implications of legislative priorities. Support the CDO in Board and executive-level briefings on federal revenue performance. Other responsibilities as required. COMPETENCIES AND EXPECTATIONS Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions. Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Interpersonal Skills - Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Business Acumen - Understands business implications of decisions and profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Ethics - Treats people with respect; works with integrity; upholds organizational values. Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events. PROFESSIONAL EXPERIENCE/QUALIFICATIONS Bachelors degree required; masters degree in public administration, Nonprofit Management, or related field preferred. 10+ years of experience securing and managing federal grants/contracts (e.g., HHS, ACL, CMS), with a proven track record of multi-million-dollar awards. Deep knowledge of federal grant lifecycle, compliance, and agency cultures. Experience in aging, health, economic security, or related social impact fields strongly preferred. Strategic thinker with ability to translate complex federal priorities into actionable revenue strategies. Exceptional writing, editing, and storytelling skills for proposals and reports. Strong financial acumen, including budget development and variance analysis. Collaborative leadership style with experience working across matrixed teams. Proficiency with grants management systems (e.g., Salesforce, Grants.gov) and data-driven decision-making. Existing relationships with federal aging/disability agencies strongly desired. Commitment to equity and addressing disparities in aging populations is strongly desired. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS Occasionally required to sit. Occasionally required to walk. Occasionally required to reach with hands and arms. Occasionally required to talk or hear. Occasionally required to bend, lift, or climb stairs. Occasionally required to lift light weights (less than 25 pounds). WORK ENVIRONMENT The noise level in the work environment is usually moderate. PI9850c629911a-3459
FIELD SERVICES - Mechanical Field Service Lead Position Type: Full-time, Non-Exempt, Hourly Reports to: Digital Site Lead Supervisory Responsibility: Assist Field Leadership Company Summary Stellar Energy provides state-of-the-art solutions customers build in for optimized energy performance now; and in the preparation for the energy needs of tomorrow. In business for 25 years, we've delivered added energy efficiency and capacity to customers in more than 15 countries. More dispatchable power. Increased LNG production. Greater Data Center efficiency and lower costs. Hyperscale deployment at the best possible speed to first megawatt. All delivered with the lower emissions required to support our partners' unique sustainability objectives. Stellar Energy specializes in a wide range of engineering and manufacturing solutions within the energy sector including turbine inlet air chilling, central utility plants, district cooling, combined heat & power systems, thermal energy storage, inlet air heating, data center chilling, and inlet air chilling for LNG facilities. Additionally, our expertise extends to start-up & commissioning, system health analysis, services, and training. Our in-house team of skilled engineers and dedicated tradespeople are the reason we are the global leader in customized solutions. Stellar Energy strives to add value to today's energy infrastructure, achieving secure, affordable, and sustainable energy that will help to create a responsible energy economy. Summary Objective The Mechanical Field Service Lead serves as the senior field mechanic responsible for overseeing the mechanical installation, startup, and commissioning of Stellar Energy's Modular Central Utility Plants (MCUPs) at customer sites. This position helps direct and support a team of two Field Technicians and acts as the primary mechanical authority on-site, ensuring all work is completed safely, efficiently, and in compliance with engineering specifications, safety standards, and quality expectations. The role requires hands-on mechanical expertise, leadership in field operations, and familiarity with digital instrumentation and smart mechanical systems. Essential Functions Lead the contractor in all mechanical installation activities at customer locations, serving as the senior site mechanic. Coordinate and supervise the work of two Field Technicians, ensuring mechanical installation and commissioning tasks are executed to a high standard. Interpret and execute mechanical and piping drawings, installation plans, and P&IDs provided by Engineering. Oversee the preparation and alignment of pumps, chillers, heat exchangers, valves, piping systems, and associated equipment. Lead startup and commissioning procedures for mechanical systems, including hydrostatic testing, flushing, leak testing, and equipment verification. Interface with internal Engineering, Project Management, and Controls teams to resolve technical or equipment-related issues in the field. Perform functional tests and assist with integration of digital instrumentation, sensors, and mechanical control systems. Ensure compliance with all applicable mechanical codes, safety regulations, and Stellar Energy standards. Maintain detailed field documentation including redlines, daily work reports, punch lists, and commissioning logs. Mentor and train field technicians on mechanical best practices, safety procedures, and project expectations. Interface with internal Engineering, Project Management, and Controls teams to resolve technical issues in the field. Maintain detailed field documentation, including redlines, daily work reports, punch lists, and commissioning logs. Ensure compliance with all applicable electrical codes (e.g., NEC, NFPA 70E), safety regulations, and Stellar Energy policies. Train and mentor field staff in proper electrical practices, safety protocols, and equipment-specific procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies Expert knowledge of mechanical systems including chilled water, HVAC, piping, pumps, and valves. Hands-on experience with installation, alignment, and startup of industrial mechanical systems. Strong understanding of P&IDs, mechanical drawings, and installation standards. Leadership and team coordination skills, with a focus on safety and efficiency. Familiarity with digital instrumentation and mechanical sensors. Ability to troubleshoot and resolve field mechanical issues under pressure. Excellent documentation and communication skills. Digital fluency with field data collection tools, commissioning software, and mobile platforms. Commitment to maintaining a safe and productive job site. Supervisory Responsibility This position does not have direct report supervisory responsibilities. Work Environment This is a field assignment, work is onsite at assigned location. Fast paced, time sensitive, stressful, construction environment where there are no exceptions to the safety and quality requirements. Large amount of decision-making daily with accuracy margins associated. Exciting and ever-changing environment of Lean methodology employed daily. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise level in the work environment and job sites can be loud. This position is performed inside and outside with uncontrolled weather conditions. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Expected Hours of Work This is a full-time position. Days and hours of work are dependent on site/project requirements. This position may require overtime and occasional weekend work. Travel The role is at the project site, 100% travel is required. Required Education and Experience High school diploma or GED. 8+ years of experience in mechanical installation or field service in industrial or commercial environments. 3+ years in a supervisory or senior field mechanical role. Hands-on experience with mechanical system startup and commissioning. Knowledge of mechanical codes and safety standards (OSHA, ASME, ANSI, etc.). Knowledge of quality system, process control, and tool control, etc. Preferred Education and Experience Associate's degree or technical diploma in Mechanical Technology, HVAC, or a related field. Experience with modular energy systems, packaged utility plants, or central utility systems. Certifications in rigging, equipment alignment, or mechanical commissioning. Familiarity with IIoT-enabled mechanical systems or smart mechanical infrastructure. OSHA 30 and first aid/CPR certifications. Work Authorization Must be qualified to work in the United States. Must hold a current US Passport or have ability to obtain. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Stellar Energy Americas Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Stellar Energy Americas Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Signatures This job description has been approved by all levels of management: PI40ce9f6723f4-0739
12/06/2025
Full time
FIELD SERVICES - Mechanical Field Service Lead Position Type: Full-time, Non-Exempt, Hourly Reports to: Digital Site Lead Supervisory Responsibility: Assist Field Leadership Company Summary Stellar Energy provides state-of-the-art solutions customers build in for optimized energy performance now; and in the preparation for the energy needs of tomorrow. In business for 25 years, we've delivered added energy efficiency and capacity to customers in more than 15 countries. More dispatchable power. Increased LNG production. Greater Data Center efficiency and lower costs. Hyperscale deployment at the best possible speed to first megawatt. All delivered with the lower emissions required to support our partners' unique sustainability objectives. Stellar Energy specializes in a wide range of engineering and manufacturing solutions within the energy sector including turbine inlet air chilling, central utility plants, district cooling, combined heat & power systems, thermal energy storage, inlet air heating, data center chilling, and inlet air chilling for LNG facilities. Additionally, our expertise extends to start-up & commissioning, system health analysis, services, and training. Our in-house team of skilled engineers and dedicated tradespeople are the reason we are the global leader in customized solutions. Stellar Energy strives to add value to today's energy infrastructure, achieving secure, affordable, and sustainable energy that will help to create a responsible energy economy. Summary Objective The Mechanical Field Service Lead serves as the senior field mechanic responsible for overseeing the mechanical installation, startup, and commissioning of Stellar Energy's Modular Central Utility Plants (MCUPs) at customer sites. This position helps direct and support a team of two Field Technicians and acts as the primary mechanical authority on-site, ensuring all work is completed safely, efficiently, and in compliance with engineering specifications, safety standards, and quality expectations. The role requires hands-on mechanical expertise, leadership in field operations, and familiarity with digital instrumentation and smart mechanical systems. Essential Functions Lead the contractor in all mechanical installation activities at customer locations, serving as the senior site mechanic. Coordinate and supervise the work of two Field Technicians, ensuring mechanical installation and commissioning tasks are executed to a high standard. Interpret and execute mechanical and piping drawings, installation plans, and P&IDs provided by Engineering. Oversee the preparation and alignment of pumps, chillers, heat exchangers, valves, piping systems, and associated equipment. Lead startup and commissioning procedures for mechanical systems, including hydrostatic testing, flushing, leak testing, and equipment verification. Interface with internal Engineering, Project Management, and Controls teams to resolve technical or equipment-related issues in the field. Perform functional tests and assist with integration of digital instrumentation, sensors, and mechanical control systems. Ensure compliance with all applicable mechanical codes, safety regulations, and Stellar Energy standards. Maintain detailed field documentation including redlines, daily work reports, punch lists, and commissioning logs. Mentor and train field technicians on mechanical best practices, safety procedures, and project expectations. Interface with internal Engineering, Project Management, and Controls teams to resolve technical issues in the field. Maintain detailed field documentation, including redlines, daily work reports, punch lists, and commissioning logs. Ensure compliance with all applicable electrical codes (e.g., NEC, NFPA 70E), safety regulations, and Stellar Energy policies. Train and mentor field staff in proper electrical practices, safety protocols, and equipment-specific procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies Expert knowledge of mechanical systems including chilled water, HVAC, piping, pumps, and valves. Hands-on experience with installation, alignment, and startup of industrial mechanical systems. Strong understanding of P&IDs, mechanical drawings, and installation standards. Leadership and team coordination skills, with a focus on safety and efficiency. Familiarity with digital instrumentation and mechanical sensors. Ability to troubleshoot and resolve field mechanical issues under pressure. Excellent documentation and communication skills. Digital fluency with field data collection tools, commissioning software, and mobile platforms. Commitment to maintaining a safe and productive job site. Supervisory Responsibility This position does not have direct report supervisory responsibilities. Work Environment This is a field assignment, work is onsite at assigned location. Fast paced, time sensitive, stressful, construction environment where there are no exceptions to the safety and quality requirements. Large amount of decision-making daily with accuracy margins associated. Exciting and ever-changing environment of Lean methodology employed daily. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise level in the work environment and job sites can be loud. This position is performed inside and outside with uncontrolled weather conditions. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Expected Hours of Work This is a full-time position. Days and hours of work are dependent on site/project requirements. This position may require overtime and occasional weekend work. Travel The role is at the project site, 100% travel is required. Required Education and Experience High school diploma or GED. 8+ years of experience in mechanical installation or field service in industrial or commercial environments. 3+ years in a supervisory or senior field mechanical role. Hands-on experience with mechanical system startup and commissioning. Knowledge of mechanical codes and safety standards (OSHA, ASME, ANSI, etc.). Knowledge of quality system, process control, and tool control, etc. Preferred Education and Experience Associate's degree or technical diploma in Mechanical Technology, HVAC, or a related field. Experience with modular energy systems, packaged utility plants, or central utility systems. Certifications in rigging, equipment alignment, or mechanical commissioning. Familiarity with IIoT-enabled mechanical systems or smart mechanical infrastructure. OSHA 30 and first aid/CPR certifications. Work Authorization Must be qualified to work in the United States. Must hold a current US Passport or have ability to obtain. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Stellar Energy Americas Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Stellar Energy Americas Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Signatures This job description has been approved by all levels of management: PI40ce9f6723f4-0739
FIELD SERVICES - Electrical Field Service Lead Position Type: Full-time, Non-Exempt, Hourly Reports to: Digital Electrical Field Service Lead Digital Supervisory Responsibility: Assist Field Leadership Company Summary Stellar Energy provides state-of-the-art solutions customers build in for optimized energy performance now; and in the preparation for the energy needs of tomorrow. In business for 25 years, we've delivered added energy efficiency and capacity to customers in more than 15 countries. More dispatchable power. Increased LNG production. Greater Data Center efficiency and lower costs. Hyperscale deployment at the best possible speed to first megawatt. All delivered with the lower emissions required to support our partners' unique sustainability objectives. Stellar Energy specializes in a wide range of engineering and manufacturing solutions within the energy sector including turbine inlet air chilling, central utility plants, district cooling, combined heat & power systems, thermal energy storage, inlet air heating, data center chilling, and inlet air chilling for LNG facilities. Additionally, our expertise extends to start-up & commissioning, system health analysis, services, and training. Our in-house team of skilled engineers and dedicated tradespeople are the reason we are the global leader in customized solutions. Stellar Energy strives to add value to today's energy infrastructure, achieving secure, affordable, and sustainable energy that will help to create a responsible energy economy. Summary Objective Electrical Field Service Lead serves as the senior field electrician responsible for overseeing the electrical installation, startup, and commissioning of Stellar Energy's Modular Central Utility Plants (MCUPs) at customer sites. This position helps direct and support a team of two Field Technicians and acts as the primary electrical authority on-site, ensuring projects are executed safely, on time, and in accordance with engineering specifications, codes, and quality standards. The role requires a combination of expert electrical knowledge, hands-on field execution, leadership, and digital fluency with control systems, sensors, and related smart infrastructure. Essential Functions Lead the contractor in all electrical installation activities for MCUPs at customer locations, serving as the senior site electrician. Coordinate and supervise the work of two Field Technicians, assigning tasks and ensuring quality and safety standards are met. Interpret and execute electrical plans, single-line diagrams, wiring schematics, mechanical P&IDs, structural drawings, interconnection details, and control drawings provided by Engineering. Manage startup and commissioning of electrical systems, including verification of power distribution, control wiring, instrumentation, and smart components. Configure and troubleshoot control panels, PLCs, VFDs, and digital monitoring systems during commissioning. Conduct site-level QA/QC inspections and pre-functional tests to validate readiness for system energization. Interface with internal Engineering, Project Management, and Controls teams to resolve technical issues in the field. Maintain detailed field documentation, including redlines, daily work reports, punch lists, and commissioning logs. Ensure compliance with all applicable electrical codes (e.g., NEC, NFPA 70E), safety regulations, and Stellar Energy policies. Train and mentor field staff in proper electrical practices, safety protocols, and equipment-specific procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies Expert-level understanding of industrial and commercial electrical systems (480V three-phase, control systems, instrumentation). Proficient in electrical troubleshooting and commissioning methodologies. Strong leadership and team coordination skills. High level of attention to detail and ability to produce thorough, accurate field documentation. Ability to read and interpret engineering drawings, wiring diagrams, P&IDs, and I/O lists. Proficient in using digital tools (tablets, mobile apps, HMI interfaces) and control systems. Excellent verbal and written communication skills. Proven ability to work independently in fast-paced, dynamic field environments. Commitment to safety and operational excellence. Supervisory Responsibility This position does not have direct report supervisory responsibilities. Work Environment Fast paced, time sensitive, stressful, construction environment where there are no exceptions to the safety and quality requirements. Large amount of decision-making daily with accuracy margins associated. Exciting and ever-changing environment of Lean methodology employed daily. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise level in the work environment and job sites can be loud. This position is performed inside and outside with uncontrolled weather conditions. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Expected Hours of Work This is a full-time position. Days and hours of work are dependent on site/project requirements. This position may require overtime and occasional weekend work. Travel The role is at the project site, 100% travel is required. Required Education and Experience High school diploma or GED. Journeyman Electrician license or higher (state-recognized). 8+ years of electrical installation experience in industrial or commercial environments. 3+ years of supervisory or lead field experience. Hands-on experience with electrical startup and commissioning activities. Working knowledge of NEC, NFPA 70E, OSHA 1910/1926 standards. Associate degree in technical field or equivalent experience. 7-10 Years' experience in Heavy Industrial Environment as Superintendent or Lead Foreman. Intermediate to Advanced proficiency in Microsoft Excel, Word, Power Point, Outlook, ACC,BIMS 360, Procore, cloud project management platforms, field daily reports, safety reports Ability to obtain OSHA 30 Hour Certification and site relevant safety training Knowledge of quality system, process control, and tool control, etc. Ability to obtain NFPA70E and Arc Flash Certifications. Preferred Education and Experience Associate's degree or technical diploma in Electrical Technology, Industrial Automation, or related field or completion of accredited apprenticeship (4 year minimum). Master Electrician license. Experience working with modular energy systems, utility plants, or packaged mechanical systems. Familiarity with PLC programming (e.g., Allen-Bradley, Siemens) and SCADA systems. OSHA 30 and NFPA 70E certifications. Experience in commissioning smart building or IIoT-connected systems. Familiarity with Medium Voltage Systems (greater than 1000V) Work Authorization Must be qualified to work in the United States. Must hold a current US Passport or have ability to obtain. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Stellar Energy Americas Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Stellar Energy Americas Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. PI0cb57d407dc4-0731
12/06/2025
Full time
FIELD SERVICES - Electrical Field Service Lead Position Type: Full-time, Non-Exempt, Hourly Reports to: Digital Electrical Field Service Lead Digital Supervisory Responsibility: Assist Field Leadership Company Summary Stellar Energy provides state-of-the-art solutions customers build in for optimized energy performance now; and in the preparation for the energy needs of tomorrow. In business for 25 years, we've delivered added energy efficiency and capacity to customers in more than 15 countries. More dispatchable power. Increased LNG production. Greater Data Center efficiency and lower costs. Hyperscale deployment at the best possible speed to first megawatt. All delivered with the lower emissions required to support our partners' unique sustainability objectives. Stellar Energy specializes in a wide range of engineering and manufacturing solutions within the energy sector including turbine inlet air chilling, central utility plants, district cooling, combined heat & power systems, thermal energy storage, inlet air heating, data center chilling, and inlet air chilling for LNG facilities. Additionally, our expertise extends to start-up & commissioning, system health analysis, services, and training. Our in-house team of skilled engineers and dedicated tradespeople are the reason we are the global leader in customized solutions. Stellar Energy strives to add value to today's energy infrastructure, achieving secure, affordable, and sustainable energy that will help to create a responsible energy economy. Summary Objective Electrical Field Service Lead serves as the senior field electrician responsible for overseeing the electrical installation, startup, and commissioning of Stellar Energy's Modular Central Utility Plants (MCUPs) at customer sites. This position helps direct and support a team of two Field Technicians and acts as the primary electrical authority on-site, ensuring projects are executed safely, on time, and in accordance with engineering specifications, codes, and quality standards. The role requires a combination of expert electrical knowledge, hands-on field execution, leadership, and digital fluency with control systems, sensors, and related smart infrastructure. Essential Functions Lead the contractor in all electrical installation activities for MCUPs at customer locations, serving as the senior site electrician. Coordinate and supervise the work of two Field Technicians, assigning tasks and ensuring quality and safety standards are met. Interpret and execute electrical plans, single-line diagrams, wiring schematics, mechanical P&IDs, structural drawings, interconnection details, and control drawings provided by Engineering. Manage startup and commissioning of electrical systems, including verification of power distribution, control wiring, instrumentation, and smart components. Configure and troubleshoot control panels, PLCs, VFDs, and digital monitoring systems during commissioning. Conduct site-level QA/QC inspections and pre-functional tests to validate readiness for system energization. Interface with internal Engineering, Project Management, and Controls teams to resolve technical issues in the field. Maintain detailed field documentation, including redlines, daily work reports, punch lists, and commissioning logs. Ensure compliance with all applicable electrical codes (e.g., NEC, NFPA 70E), safety regulations, and Stellar Energy policies. Train and mentor field staff in proper electrical practices, safety protocols, and equipment-specific procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies Expert-level understanding of industrial and commercial electrical systems (480V three-phase, control systems, instrumentation). Proficient in electrical troubleshooting and commissioning methodologies. Strong leadership and team coordination skills. High level of attention to detail and ability to produce thorough, accurate field documentation. Ability to read and interpret engineering drawings, wiring diagrams, P&IDs, and I/O lists. Proficient in using digital tools (tablets, mobile apps, HMI interfaces) and control systems. Excellent verbal and written communication skills. Proven ability to work independently in fast-paced, dynamic field environments. Commitment to safety and operational excellence. Supervisory Responsibility This position does not have direct report supervisory responsibilities. Work Environment Fast paced, time sensitive, stressful, construction environment where there are no exceptions to the safety and quality requirements. Large amount of decision-making daily with accuracy margins associated. Exciting and ever-changing environment of Lean methodology employed daily. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise level in the work environment and job sites can be loud. This position is performed inside and outside with uncontrolled weather conditions. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Expected Hours of Work This is a full-time position. Days and hours of work are dependent on site/project requirements. This position may require overtime and occasional weekend work. Travel The role is at the project site, 100% travel is required. Required Education and Experience High school diploma or GED. Journeyman Electrician license or higher (state-recognized). 8+ years of electrical installation experience in industrial or commercial environments. 3+ years of supervisory or lead field experience. Hands-on experience with electrical startup and commissioning activities. Working knowledge of NEC, NFPA 70E, OSHA 1910/1926 standards. Associate degree in technical field or equivalent experience. 7-10 Years' experience in Heavy Industrial Environment as Superintendent or Lead Foreman. Intermediate to Advanced proficiency in Microsoft Excel, Word, Power Point, Outlook, ACC,BIMS 360, Procore, cloud project management platforms, field daily reports, safety reports Ability to obtain OSHA 30 Hour Certification and site relevant safety training Knowledge of quality system, process control, and tool control, etc. Ability to obtain NFPA70E and Arc Flash Certifications. Preferred Education and Experience Associate's degree or technical diploma in Electrical Technology, Industrial Automation, or related field or completion of accredited apprenticeship (4 year minimum). Master Electrician license. Experience working with modular energy systems, utility plants, or packaged mechanical systems. Familiarity with PLC programming (e.g., Allen-Bradley, Siemens) and SCADA systems. OSHA 30 and NFPA 70E certifications. Experience in commissioning smart building or IIoT-connected systems. Familiarity with Medium Voltage Systems (greater than 1000V) Work Authorization Must be qualified to work in the United States. Must hold a current US Passport or have ability to obtain. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Stellar Energy Americas Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Stellar Energy Americas Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. PI0cb57d407dc4-0731
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Development Product Owner Senior to support our Auto Modernization Development area. This role serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value. Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed. Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle. Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, implement and release in alignment with program and/or product road maps. Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area. Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed. Works with different technologies, internal and external to have oversight of development, testing and controls. Applies advanced knowledge in the business development/execution area, regularly seeking out opportunities to enhance, improve and advance the function. Coaches and mentors other Product Owners. Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line. Advanced knowledge of Microsoft Office products, applicable databases and product management tools. Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe). Advanced experience analyzing business requirements, process flows and use cases to find opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. Advanced knowledge and demonstrated use of Process Engineering methodologies. Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance. Experience in analyzing business requirements and ability to find opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements. What sets you apart: 8+ years P&C Personal Lines experience (ideally Auto) 6+ years of experience specializing in Personal Lines modernization using Guidewire Policy Center and/or Duckcreek. 6+ years of experience leading agile product development, transforming legacy systems, and enhancing customer experiences. Extensive experience with Guidewire or Duckcreek Out of the Box (OOTB) Insurance Product, including Quote, Policy Processing, Rating, and Underwriting. 6+ years business analyst/development product owner experience refining and prioritizing product backlog for teams. Experience directly leading modernization efforts for a large Tier 1 insurance carrier. Guidewire Associate/Analyst Certification US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Development Product Owner Senior to support our Auto Modernization Development area. This role serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value. Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed. Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle. Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, implement and release in alignment with program and/or product road maps. Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area. Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed. Works with different technologies, internal and external to have oversight of development, testing and controls. Applies advanced knowledge in the business development/execution area, regularly seeking out opportunities to enhance, improve and advance the function. Coaches and mentors other Product Owners. Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line. Advanced knowledge of Microsoft Office products, applicable databases and product management tools. Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe). Advanced experience analyzing business requirements, process flows and use cases to find opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. Advanced knowledge and demonstrated use of Process Engineering methodologies. Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance. Experience in analyzing business requirements and ability to find opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements. What sets you apart: 8+ years P&C Personal Lines experience (ideally Auto) 6+ years of experience specializing in Personal Lines modernization using Guidewire Policy Center and/or Duckcreek. 6+ years of experience leading agile product development, transforming legacy systems, and enhancing customer experiences. Extensive experience with Guidewire or Duckcreek Out of the Box (OOTB) Insurance Product, including Quote, Policy Processing, Rating, and Underwriting. 6+ years business analyst/development product owner experience refining and prioritizing product backlog for teams. Experience directly leading modernization efforts for a large Tier 1 insurance carrier. Guidewire Associate/Analyst Certification US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Title: Sales Manager Location: Jersey City, New Jersey Type: Direct Hire Compensation: $100,000 annual base + commission Contractor Work Model: Onsite Hours/Shift: Standard business hours, plus field travel as needed Job Overview The Sales Manager will lead and manage a blended sales team of W-2 employees and 1099 distributors, drive revenue growth, build customer relationships, and execute national sales strategies. This is a high-impact leadership role with direct visibility to the CEO and President. Must Haves / Requirements Minimum 10 years proven sales experience Experience managing W-2 sales representatives and 1099 distributor networks Strong background in medical device, healthcare, pharmaceutical, or manufacturing sales Ability to lead, coach, and develop a sales team Top Skills / Experience Proven sales leadership with 5+ years management experience Deep medical device or healthcare industry knowledge Experience managing 1099 distributor networks Salesforce/CRM proficiency with strong forecasting and pipeline management Educational Requirement: Preferred: Bachelor's degree in Science, Business, or related field Industry Experience: Medical device, healthcare, pharmaceutical, or manufacturing Level:Senior Responsibilities: Lead, coach, and develop a sales team of W-2s and 1099 distributors Build and maintain relationships with hospitals, clinics, healthcare providers, and distributors Develop and execute sales strategies to meet or exceed a 10x salary revenue target Conduct product training, demos, and field support for distributors Maintain accurate sales activities, forecasts, and reporting in Salesforce Identify new business opportunities and expand market intelligence Collaborate with marketing, product development, and customer service teams Ensure compliance with industry regulations, company policies, and quality standards Serve as main contact between company and 1099 reps Monitor and track all sales activity for the team and distributors System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
12/06/2025
Full time
Job Title: Sales Manager Location: Jersey City, New Jersey Type: Direct Hire Compensation: $100,000 annual base + commission Contractor Work Model: Onsite Hours/Shift: Standard business hours, plus field travel as needed Job Overview The Sales Manager will lead and manage a blended sales team of W-2 employees and 1099 distributors, drive revenue growth, build customer relationships, and execute national sales strategies. This is a high-impact leadership role with direct visibility to the CEO and President. Must Haves / Requirements Minimum 10 years proven sales experience Experience managing W-2 sales representatives and 1099 distributor networks Strong background in medical device, healthcare, pharmaceutical, or manufacturing sales Ability to lead, coach, and develop a sales team Top Skills / Experience Proven sales leadership with 5+ years management experience Deep medical device or healthcare industry knowledge Experience managing 1099 distributor networks Salesforce/CRM proficiency with strong forecasting and pipeline management Educational Requirement: Preferred: Bachelor's degree in Science, Business, or related field Industry Experience: Medical device, healthcare, pharmaceutical, or manufacturing Level:Senior Responsibilities: Lead, coach, and develop a sales team of W-2s and 1099 distributors Build and maintain relationships with hospitals, clinics, healthcare providers, and distributors Develop and execute sales strategies to meet or exceed a 10x salary revenue target Conduct product training, demos, and field support for distributors Maintain accurate sales activities, forecasts, and reporting in Salesforce Identify new business opportunities and expand market intelligence Collaborate with marketing, product development, and customer service teams Ensure compliance with industry regulations, company policies, and quality standards Serve as main contact between company and 1099 reps Monitor and track all sales activity for the team and distributors System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
Human Resources Generalist Human Resources Generalist By joining the Morris Packaging team, you will become part of one of the most exciting teams in the packaging industry. If you are looking for a great career that provides job satisfaction and professional advancement with a company that values YOU, join our team today! Position Summary: The Human Resource Generalist performs HR-related duties on a professional level and works closely with senior HR management in supporting designated geographic regions. This position carries out responsibilities in some or all the following functional areas: employee relations, benefits administration, employment law compliance, performance management, recruitment, onboarding, policy implementation, training and employment equity engagement programs. This position requires an extremely perceptive person who can relate to individuals at all levels of the organization. Job Duties: Reviews, tracks and documents compliance with mandatory and non-mandatory training, continuing education and work assessments Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for local openings. Implements new hire orientation, mentorship and employee recognition programs. Provides information on current policies, procedures, and guidelines as needed; assists supervisors on matters related to the administration of personnel policies. Maintains compliance with federal, state and local employment laws and regulations and recommended best practices Handles employment related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff. Attends and participates in employee disciplinary meetings, terminations, and investigations. Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law. Updates and manages local/assigned personnel files within the HRIS system Performs routine tasks required to assist personnel with human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, morale; and training and development. Performs other duties as assigned. Competencies: Communication. Critical Evaluation. Ethical Practice. Teamwork. Discretion and Judgement. Telephone Skills. Attention to Detail. Conflict Resolution. Physical Demands: The physical demands here are representative of those that must be met by the employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen, perform tasks requiring manual dexterity, sit for extended periods of time, and lift 20-40 pounds of office supplies. Repetitive motion using wrists, hands, fingers, with the ability to feel and reach with hands and arms will also be required. Continuous (6 or more hours per day) working at a computer terminal. Continuous (6 or more hours per day) talking and repetitive motion, hand/wrist movement. Frequent (1 to 3 hours per day) standing and walking. Good eyesight, normal hearing. Ability to move and lift objects, up to 40 lbs. Position Type/Expected Hours of Work: This is a full-time position. Typically works standard business days and hours with flexibility outside of normal business hours based on plant HR needs. Travel: Position may occasionally travel to support business activities. Required Education and Experience: A minimum of three to five years of experience in human resource generalist role. Related degree preferred but experience may substitute for education. Ability to function in a high-paced and at times stressful environment. Excellent verbal and written communication skills. Critical Evaluation and Business Acumen. Proficient with Microsoft Office Suite and HRIS software. Exceptional interpersonal and customer service skills. Strong organizational skills and attention to detail. Ethical Practice with global & cultural awareness. Time management skills with a proven ability to meet deadlines. Ability to think outside of the box. Licenses and Certifications: PHR or SHRM-CP preferred but not required. Supervisory Responsibility: This position does not have supervisory responsibilities. Morris Packaging offers a comprehensive benefits package to provide the protection you need today and in the future. Benefits may include but are subject to change: time off plans, medical coverages, bonus programs, disability coverages, company paid & voluntary life insurance, 401K plans with company match, & HSA contributions (when applicable). Equal Opportunity/ Affirmative Action Employer Compensation details: 0 PI5be3fb0e5-
12/05/2025
Full time
Human Resources Generalist Human Resources Generalist By joining the Morris Packaging team, you will become part of one of the most exciting teams in the packaging industry. If you are looking for a great career that provides job satisfaction and professional advancement with a company that values YOU, join our team today! Position Summary: The Human Resource Generalist performs HR-related duties on a professional level and works closely with senior HR management in supporting designated geographic regions. This position carries out responsibilities in some or all the following functional areas: employee relations, benefits administration, employment law compliance, performance management, recruitment, onboarding, policy implementation, training and employment equity engagement programs. This position requires an extremely perceptive person who can relate to individuals at all levels of the organization. Job Duties: Reviews, tracks and documents compliance with mandatory and non-mandatory training, continuing education and work assessments Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for local openings. Implements new hire orientation, mentorship and employee recognition programs. Provides information on current policies, procedures, and guidelines as needed; assists supervisors on matters related to the administration of personnel policies. Maintains compliance with federal, state and local employment laws and regulations and recommended best practices Handles employment related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff. Attends and participates in employee disciplinary meetings, terminations, and investigations. Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law. Updates and manages local/assigned personnel files within the HRIS system Performs routine tasks required to assist personnel with human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, morale; and training and development. Performs other duties as assigned. Competencies: Communication. Critical Evaluation. Ethical Practice. Teamwork. Discretion and Judgement. Telephone Skills. Attention to Detail. Conflict Resolution. Physical Demands: The physical demands here are representative of those that must be met by the employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen, perform tasks requiring manual dexterity, sit for extended periods of time, and lift 20-40 pounds of office supplies. Repetitive motion using wrists, hands, fingers, with the ability to feel and reach with hands and arms will also be required. Continuous (6 or more hours per day) working at a computer terminal. Continuous (6 or more hours per day) talking and repetitive motion, hand/wrist movement. Frequent (1 to 3 hours per day) standing and walking. Good eyesight, normal hearing. Ability to move and lift objects, up to 40 lbs. Position Type/Expected Hours of Work: This is a full-time position. Typically works standard business days and hours with flexibility outside of normal business hours based on plant HR needs. Travel: Position may occasionally travel to support business activities. Required Education and Experience: A minimum of three to five years of experience in human resource generalist role. Related degree preferred but experience may substitute for education. Ability to function in a high-paced and at times stressful environment. Excellent verbal and written communication skills. Critical Evaluation and Business Acumen. Proficient with Microsoft Office Suite and HRIS software. Exceptional interpersonal and customer service skills. Strong organizational skills and attention to detail. Ethical Practice with global & cultural awareness. Time management skills with a proven ability to meet deadlines. Ability to think outside of the box. Licenses and Certifications: PHR or SHRM-CP preferred but not required. Supervisory Responsibility: This position does not have supervisory responsibilities. Morris Packaging offers a comprehensive benefits package to provide the protection you need today and in the future. Benefits may include but are subject to change: time off plans, medical coverages, bonus programs, disability coverages, company paid & voluntary life insurance, 401K plans with company match, & HSA contributions (when applicable). Equal Opportunity/ Affirmative Action Employer Compensation details: 0 PI5be3fb0e5-
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Development Product Owner Senior to support our Auto Modernization Development area. This role serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value. Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed. Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle. Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, implement and release in alignment with program and/or product road maps. Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area. Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed. Works with different technologies, internal and external to have oversight of development, testing and controls. Applies advanced knowledge in the business development/execution area, regularly seeking out opportunities to enhance, improve and advance the function. Coaches and mentors other Product Owners. Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line. Advanced knowledge of Microsoft Office products, applicable databases and product management tools. Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe). Advanced experience analyzing business requirements, process flows and use cases to find opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. Advanced knowledge and demonstrated use of Process Engineering methodologies. Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance. Experience in analyzing business requirements and ability to find opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements. What sets you apart: 8+ years P&C Personal Lines experience (ideally Auto) 6+ years of experience specializing in Personal Lines modernization using Guidewire Policy Center and/or Duckcreek. 6+ years of experience leading agile product development, transforming legacy systems, and enhancing customer experiences. Extensive experience with Guidewire or Duckcreek Out of the Box (OOTB) Insurance Product, including Quote, Policy Processing, Rating, and Underwriting. 6+ years business analyst/development product owner experience refining and prioritizing product backlog for teams. Experience directly leading modernization efforts for a large Tier 1 insurance carrier. Guidewire Associate/Analyst Certification US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/05/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Development Product Owner Senior to support our Auto Modernization Development area. This role serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value. Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed. Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle. Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, implement and release in alignment with program and/or product road maps. Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area. Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed. Works with different technologies, internal and external to have oversight of development, testing and controls. Applies advanced knowledge in the business development/execution area, regularly seeking out opportunities to enhance, improve and advance the function. Coaches and mentors other Product Owners. Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line. Advanced knowledge of Microsoft Office products, applicable databases and product management tools. Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe). Advanced experience analyzing business requirements, process flows and use cases to find opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. Advanced knowledge and demonstrated use of Process Engineering methodologies. Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance. Experience in analyzing business requirements and ability to find opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements. What sets you apart: 8+ years P&C Personal Lines experience (ideally Auto) 6+ years of experience specializing in Personal Lines modernization using Guidewire Policy Center and/or Duckcreek. 6+ years of experience leading agile product development, transforming legacy systems, and enhancing customer experiences. Extensive experience with Guidewire or Duckcreek Out of the Box (OOTB) Insurance Product, including Quote, Policy Processing, Rating, and Underwriting. 6+ years business analyst/development product owner experience refining and prioritizing product backlog for teams. Experience directly leading modernization efforts for a large Tier 1 insurance carrier. Guidewire Associate/Analyst Certification US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Heritage Bank has an exciting opportunity to join our organization! Are you a and customer service professional? Can you expertly handle high-volume inbound calls while documenting call notes? Do you thrive on finding solutions for your customers? If so, apply today to learn more about this great opportunity! Heritage Bank is seeking a Customer Support Specialist (Banking Call Center) at our Burlington Administrative Center.Individuals in this role help customers by providing a warm welcome and greeting to everyone who calls in for assistance, and will process a variety of financial requests, while learning and maintaining a thorough knowledge of the Bank's products and services, to inform customers of other bank services that will meet their current and future needs.This position is Full Time; typical schedule is Monday - Friday8:00 a.m. to 5:00 p.m.and rotating Saturdays 9:00 a.m. to 1:00 p.m. Flexibility is required to ensure adequate staffing for training or employee absences.This position is fully onsite in Burlington, Washington. Base Salary Range: Level I- $20.00 - $21.62- $24.84 per hour Level II- $22.00 - $22.70- $26.87 per hour Senior- $23.00 - $23.84- $28.61 per hour Depending on qualifications and experience Customer Service Center Representative (Customer Support Specialist) I, II or Senior may be considered. The Role at a Glance: Provide exceptional service to internal and external customers in accordance with the Heritage Bank Service Standards. Build and maintain strong relationships with all internal and external customers. Perform and/or assist with a full range of customer service oriented telephone activities; responds to customer inquiries and determines appropriate response or direction for the caller and customer escalations, as needed. Resolve online service customer requests through research and navigation within the organization, or escalation to an appropriate resource. Investigate and resolve problems for employees and customers via telephone or in person and escalate to management as appropriate. Ability to consistently apply superior decision making techniques pertaining to inquiries and requests as they apply to existing policies and procedures, keeping within assigned approval limits. Work effectively with other branches and departments as necessary for customer inquiry/problem resolution. Follow up on customer inquiries not immediately resolved. Accurately and efficiently transfers customer calls to appropriate specialist(s), or for escalated issues, as needed, and/or for additional research or resolution. Assesses customer and prospective customer needs, by telephone to meet their needs in a consistent and effective manner to build customer relationships. Actively participates in marketing and sales promotions, and recommend and refer bank products based on customer needs. Participates in training programs to enhance knowledge and referral abilities. Gains working knowledge of,and ensures bank activities, and job responsibilities are performed in compliance with, all state and federal banking laws and regulations. Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities. Protects and maintains confidentiality with all customer financial data when handling customer requests and transactions. Account maintenance for customer deposit accounts, including adjustments, researching, and file maintenance. Contributes to the success of the Customer Service Center Department with willingness to share in all department responsibilities. Core Skills and Qualifications: High School Diploma or equivalent - required. Job-specific and/or ongoing participation in Bank sponsored education may be required. Level I- Minimum 6 months to a year of recent experience in retail banking and/or bank operations, with emphasis on providing exceptional customer service, within a financial services and/or service center industry - required. Level II - 2+ years recent experience in retail banking, bank operations and/or a service / call center environment, with working knowledge and experience in multiple functions including online/electronic banking, account maintenance, billing questions and research, regulatory compliance, operations, and phone applications and systems - required. Senior - 3+ years recent call center experience with emphasis on providing exceptional customer service, advanced technical skills and thorough working knowledge and proficiency in all major functions within a service center environment, in a financial services industry - required. Provides an exceptional level of quality service for internal and external customers, and responds to customers' needs, questions and concerns in an accurate, effective, and timely manner to solicit feedback to improve service. Ability to maintain and manage personal composure when confronted with a difficult situation and/or customer, with the ability to provide clients with information, data, advice and solutions, as well as gain their trust and respect with all levels of staff and management. Excellent listening, verbal, written and telephone etiquette business communication skills, with the ability to communicate outstanding/follow up or technical issues over the phone, in person and via email; with the ability to read, write, speak and understand English well. Demonstrated sales and business development skills with the ability to identify customer needs and cross-sell the Bank's products and services with confidence - preferred. Detail oriented with strong organizational, problem-solving, data review, processing, time management skills, and a strong focus on accuracy; with the ability to manage multiple assignments, and reporting requests ensuring that priorities are set and commitments and deadlines are met. Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and departments. Ability to work effectively as a team contributor on all assignments. Ability to gain working knowledge and understanding of principles, procedures, requirements, regulations, and policies related to assigned area, as well as the Bank's policies, procedures, products, and services. Demonstrated ability to quickly focus on key issues and make decisions under pressure of time constraints. Flexible with and accepting of change in a fast paced environment. Unquestionable integrity in handling sensitive and confidential information required. General use and understanding of MS Office products (Word, Excel, Outlook); knowledge of telephony hardware/software and contact center specific applications - preferred, with the ability to learn and adapt to new technologies quickly. Understanding and working knowledge of the Bank's core processing/operating system and experience using Cisco telecommunication systems - preferred. Working Environment/Conditions: Climate controlled office environment. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent employee and customer contacts and interruptions during the day. Work requires regular attendance, punctuality and adherence to agreed-upon schedule(s) with willingness to work a flexible and/or rotating schedule, Saturday's and/or extended hours, as needed. Physical Demands/Effort: Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day while communicating with customers by phone. Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion. Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials. Occasional lifting 15 - 20 lbs. (e.g., files, boxes, equipment) At Heritage Bank, we work hard, but we also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy! As part of our team you'll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually and eight hours of paid sick leave per month , while also enjoying 11 paid holidays each calendar year, and an annual float day. Heritage Bank is an Equal Opportunity Employer Salary Range Disclaimer The base salary range represents Heritage Bank's current salary range for the position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank's total compensation package for full time and part time employees. Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and/or bonuses.
12/04/2025
Full time
Heritage Bank has an exciting opportunity to join our organization! Are you a and customer service professional? Can you expertly handle high-volume inbound calls while documenting call notes? Do you thrive on finding solutions for your customers? If so, apply today to learn more about this great opportunity! Heritage Bank is seeking a Customer Support Specialist (Banking Call Center) at our Burlington Administrative Center.Individuals in this role help customers by providing a warm welcome and greeting to everyone who calls in for assistance, and will process a variety of financial requests, while learning and maintaining a thorough knowledge of the Bank's products and services, to inform customers of other bank services that will meet their current and future needs.This position is Full Time; typical schedule is Monday - Friday8:00 a.m. to 5:00 p.m.and rotating Saturdays 9:00 a.m. to 1:00 p.m. Flexibility is required to ensure adequate staffing for training or employee absences.This position is fully onsite in Burlington, Washington. Base Salary Range: Level I- $20.00 - $21.62- $24.84 per hour Level II- $22.00 - $22.70- $26.87 per hour Senior- $23.00 - $23.84- $28.61 per hour Depending on qualifications and experience Customer Service Center Representative (Customer Support Specialist) I, II or Senior may be considered. The Role at a Glance: Provide exceptional service to internal and external customers in accordance with the Heritage Bank Service Standards. Build and maintain strong relationships with all internal and external customers. Perform and/or assist with a full range of customer service oriented telephone activities; responds to customer inquiries and determines appropriate response or direction for the caller and customer escalations, as needed. Resolve online service customer requests through research and navigation within the organization, or escalation to an appropriate resource. Investigate and resolve problems for employees and customers via telephone or in person and escalate to management as appropriate. Ability to consistently apply superior decision making techniques pertaining to inquiries and requests as they apply to existing policies and procedures, keeping within assigned approval limits. Work effectively with other branches and departments as necessary for customer inquiry/problem resolution. Follow up on customer inquiries not immediately resolved. Accurately and efficiently transfers customer calls to appropriate specialist(s), or for escalated issues, as needed, and/or for additional research or resolution. Assesses customer and prospective customer needs, by telephone to meet their needs in a consistent and effective manner to build customer relationships. Actively participates in marketing and sales promotions, and recommend and refer bank products based on customer needs. Participates in training programs to enhance knowledge and referral abilities. Gains working knowledge of,and ensures bank activities, and job responsibilities are performed in compliance with, all state and federal banking laws and regulations. Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities. Protects and maintains confidentiality with all customer financial data when handling customer requests and transactions. Account maintenance for customer deposit accounts, including adjustments, researching, and file maintenance. Contributes to the success of the Customer Service Center Department with willingness to share in all department responsibilities. Core Skills and Qualifications: High School Diploma or equivalent - required. Job-specific and/or ongoing participation in Bank sponsored education may be required. Level I- Minimum 6 months to a year of recent experience in retail banking and/or bank operations, with emphasis on providing exceptional customer service, within a financial services and/or service center industry - required. Level II - 2+ years recent experience in retail banking, bank operations and/or a service / call center environment, with working knowledge and experience in multiple functions including online/electronic banking, account maintenance, billing questions and research, regulatory compliance, operations, and phone applications and systems - required. Senior - 3+ years recent call center experience with emphasis on providing exceptional customer service, advanced technical skills and thorough working knowledge and proficiency in all major functions within a service center environment, in a financial services industry - required. Provides an exceptional level of quality service for internal and external customers, and responds to customers' needs, questions and concerns in an accurate, effective, and timely manner to solicit feedback to improve service. Ability to maintain and manage personal composure when confronted with a difficult situation and/or customer, with the ability to provide clients with information, data, advice and solutions, as well as gain their trust and respect with all levels of staff and management. Excellent listening, verbal, written and telephone etiquette business communication skills, with the ability to communicate outstanding/follow up or technical issues over the phone, in person and via email; with the ability to read, write, speak and understand English well. Demonstrated sales and business development skills with the ability to identify customer needs and cross-sell the Bank's products and services with confidence - preferred. Detail oriented with strong organizational, problem-solving, data review, processing, time management skills, and a strong focus on accuracy; with the ability to manage multiple assignments, and reporting requests ensuring that priorities are set and commitments and deadlines are met. Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and departments. Ability to work effectively as a team contributor on all assignments. Ability to gain working knowledge and understanding of principles, procedures, requirements, regulations, and policies related to assigned area, as well as the Bank's policies, procedures, products, and services. Demonstrated ability to quickly focus on key issues and make decisions under pressure of time constraints. Flexible with and accepting of change in a fast paced environment. Unquestionable integrity in handling sensitive and confidential information required. General use and understanding of MS Office products (Word, Excel, Outlook); knowledge of telephony hardware/software and contact center specific applications - preferred, with the ability to learn and adapt to new technologies quickly. Understanding and working knowledge of the Bank's core processing/operating system and experience using Cisco telecommunication systems - preferred. Working Environment/Conditions: Climate controlled office environment. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent employee and customer contacts and interruptions during the day. Work requires regular attendance, punctuality and adherence to agreed-upon schedule(s) with willingness to work a flexible and/or rotating schedule, Saturday's and/or extended hours, as needed. Physical Demands/Effort: Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day while communicating with customers by phone. Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion. Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials. Occasional lifting 15 - 20 lbs. (e.g., files, boxes, equipment) At Heritage Bank, we work hard, but we also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy! As part of our team you'll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually and eight hours of paid sick leave per month , while also enjoying 11 paid holidays each calendar year, and an annual float day. Heritage Bank is an Equal Opportunity Employer Salary Range Disclaimer The base salary range represents Heritage Bank's current salary range for the position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank's total compensation package for full time and part time employees. Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and/or bonuses.
Heritage Bank has an exciting opportunity to join our organization! Are you a and customer service professional? Can you expertly handle high-volume inbound calls while documenting call notes? Do you thrive on finding solutions for your customers? If so, apply today to learn more about this great opportunity! Heritage Bank is seeking a Customer Support Specialist (Banking Call Center) at our Oak Harbor Branch.Individuals in this role help customers by providing a warm welcome and greeting to everyone who calls in for assistance, and will process a variety of financial requests, while learning and maintaining a thorough knowledge of the Bank's products and services, to inform customers of other bank services that will meet their current and future needs.This position is Full Time; typical schedule is Monday - Friday8:00 a.m. to 5:00 p.m.and rotating Saturdays 9:00 a.m. to 1:00 p.m. Flexibility is required to ensure adequate staffing for training or employee absences.This position is fully onsite in Oak Harbor, Washington. Base Salary Range: Level I- $20.00 - $21.62- $24.84 per hour Level II- $22.00 - $22.70- $26.87 per hour Senior- $23.00 - $23.84- $28.61 per hour Depending on qualifications and experience Customer Service Center Representative (Customer Support Specialist) I, II or Senior may be considered. The Role at a Glance: Provide exceptional service to internal and external customers in accordance with the Heritage Bank Service Standards. Build and maintain strong relationships with all internal and external customers. Perform and/or assist with a full range of customer service oriented telephone activities; responds to customer inquiries and determines appropriate response or direction for the caller and customer escalations, as needed. Resolve online service customer requests through research and navigation within the organization, or escalation to an appropriate resource. Investigate and resolve problems for employees and customers via telephone or in person and escalate to management as appropriate. Ability to consistently apply superior decision making techniques pertaining to inquiries and requests as they apply to existing policies and procedures, keeping within assigned approval limits. Work effectively with other branches and departments as necessary for customer inquiry/problem resolution. Follow up on customer inquiries not immediately resolved. Accurately and efficiently transfers customer calls to appropriate specialist(s), or for escalated issues, as needed, and/or for additional research or resolution. Assesses customer and prospective customer needs, by telephone to meet their needs in a consistent and effective manner to build customer relationships. Actively participates in marketing and sales promotions, and recommend and refer bank products based on customer needs. Participates in training programs to enhance knowledge and referral abilities. Gains working knowledge of,and ensures bank activities, and job responsibilities are performed in compliance with, all state and federal banking laws and regulations. Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities. Protects and maintains confidentiality with all customer financial data when handling customer requests and transactions. Account maintenance for customer deposit accounts, including adjustments, researching, and file maintenance. Contributes to the success of the Customer Service Center Department with willingness to share in all department responsibilities. Core Skills and Qualifications: High School Diploma or equivalent - required. Job-specific and/or ongoing participation in Bank sponsored education may be required. Level I- Minimum 6 months to a year of recent experience in retail banking and/or bank operations, with emphasis on providing exceptional customer service, within a financial services and/or service center industry - required. Level II - 2+ years recent experience in retail banking, bank operations and/or a service / call center environment, with working knowledge and experience in multiple functions including online/electronic banking, account maintenance, billing questions and research, regulatory compliance, operations, and phone applications and systems - required. Senior - 3+ years recent call center experience with emphasis on providing exceptional customer service, advanced technical skills and thorough working knowledge and proficiency in all major functions within a service center environment, in a financial services industry - required. Provides an exceptional level of quality service for internal and external customers, and responds to customers' needs, questions and concerns in an accurate, effective, and timely manner to solicit feedback to improve service. Ability to maintain and manage personal composure when confronted with a difficult situation and/or customer, with the ability to provide clients with information, data, advice and solutions, as well as gain their trust and respect with all levels of staff and management. Excellent listening, verbal, written and telephone etiquette business communication skills, with the ability to communicate outstanding/follow up or technical issues over the phone, in person and via email; with the ability to read, write, speak and understand English well. Demonstrated sales and business development skills with the ability to identify customer needs and cross-sell the Bank's products and services with confidence - preferred. Detail oriented with strong organizational, problem-solving, data review, processing, time management skills, and a strong focus on accuracy; with the ability to manage multiple assignments, and reporting requests ensuring that priorities are set and commitments and deadlines are met. Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and departments. Ability to work effectively as a team contributor on all assignments. Ability to gain working knowledge and understanding of principles, procedures, requirements, regulations, and policies related to assigned area, as well as the Bank's policies, procedures, products, and services. Demonstrated ability to quickly focus on key issues and make decisions under pressure of time constraints. Flexible with and accepting of change in a fast paced environment. Unquestionable integrity in handling sensitive and confidential information required. General use and understanding of MS Office products (Word, Excel, Outlook); knowledge of telephony hardware/software and contact center specific applications - preferred, with the ability to learn and adapt to new technologies quickly. Understanding and working knowledge of the Bank's core processing/operating system and experience using Cisco telecommunication systems - preferred. Working Environment/Conditions: Climate controlled office environment. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent employee and customer contacts and interruptions during the day. Work requires regular attendance, punctuality and adherence to agreed-upon schedule(s) with willingness to work a flexible and/or rotating schedule, Saturday's and/or extended hours, as needed. Physical Demands/Effort: Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day while communicating with customers by phone. Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion. Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials. Occasional lifting 15 - 20 lbs. (e.g., files, boxes, equipment) At Heritage Bank, we work hard, but we also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy! As part of our team you'll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually and eight hours of paid sick leave per month , while also enjoying 11 paid holidays each calendar year, and an annual float day. Heritage Bank is an Equal Opportunity Employer Salary Range Disclaimer The base salary range represents Heritage Bank's current salary range for the position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank's total compensation package for full time and part time employees. Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and/or bonuses. Street:450 SW Bayshore Drive City:Oak Harbor ZipCode:98277 mon
12/04/2025
Full time
Heritage Bank has an exciting opportunity to join our organization! Are you a and customer service professional? Can you expertly handle high-volume inbound calls while documenting call notes? Do you thrive on finding solutions for your customers? If so, apply today to learn more about this great opportunity! Heritage Bank is seeking a Customer Support Specialist (Banking Call Center) at our Oak Harbor Branch.Individuals in this role help customers by providing a warm welcome and greeting to everyone who calls in for assistance, and will process a variety of financial requests, while learning and maintaining a thorough knowledge of the Bank's products and services, to inform customers of other bank services that will meet their current and future needs.This position is Full Time; typical schedule is Monday - Friday8:00 a.m. to 5:00 p.m.and rotating Saturdays 9:00 a.m. to 1:00 p.m. Flexibility is required to ensure adequate staffing for training or employee absences.This position is fully onsite in Oak Harbor, Washington. Base Salary Range: Level I- $20.00 - $21.62- $24.84 per hour Level II- $22.00 - $22.70- $26.87 per hour Senior- $23.00 - $23.84- $28.61 per hour Depending on qualifications and experience Customer Service Center Representative (Customer Support Specialist) I, II or Senior may be considered. The Role at a Glance: Provide exceptional service to internal and external customers in accordance with the Heritage Bank Service Standards. Build and maintain strong relationships with all internal and external customers. Perform and/or assist with a full range of customer service oriented telephone activities; responds to customer inquiries and determines appropriate response or direction for the caller and customer escalations, as needed. Resolve online service customer requests through research and navigation within the organization, or escalation to an appropriate resource. Investigate and resolve problems for employees and customers via telephone or in person and escalate to management as appropriate. Ability to consistently apply superior decision making techniques pertaining to inquiries and requests as they apply to existing policies and procedures, keeping within assigned approval limits. Work effectively with other branches and departments as necessary for customer inquiry/problem resolution. Follow up on customer inquiries not immediately resolved. Accurately and efficiently transfers customer calls to appropriate specialist(s), or for escalated issues, as needed, and/or for additional research or resolution. Assesses customer and prospective customer needs, by telephone to meet their needs in a consistent and effective manner to build customer relationships. Actively participates in marketing and sales promotions, and recommend and refer bank products based on customer needs. Participates in training programs to enhance knowledge and referral abilities. Gains working knowledge of,and ensures bank activities, and job responsibilities are performed in compliance with, all state and federal banking laws and regulations. Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities. Protects and maintains confidentiality with all customer financial data when handling customer requests and transactions. Account maintenance for customer deposit accounts, including adjustments, researching, and file maintenance. Contributes to the success of the Customer Service Center Department with willingness to share in all department responsibilities. Core Skills and Qualifications: High School Diploma or equivalent - required. Job-specific and/or ongoing participation in Bank sponsored education may be required. Level I- Minimum 6 months to a year of recent experience in retail banking and/or bank operations, with emphasis on providing exceptional customer service, within a financial services and/or service center industry - required. Level II - 2+ years recent experience in retail banking, bank operations and/or a service / call center environment, with working knowledge and experience in multiple functions including online/electronic banking, account maintenance, billing questions and research, regulatory compliance, operations, and phone applications and systems - required. Senior - 3+ years recent call center experience with emphasis on providing exceptional customer service, advanced technical skills and thorough working knowledge and proficiency in all major functions within a service center environment, in a financial services industry - required. Provides an exceptional level of quality service for internal and external customers, and responds to customers' needs, questions and concerns in an accurate, effective, and timely manner to solicit feedback to improve service. Ability to maintain and manage personal composure when confronted with a difficult situation and/or customer, with the ability to provide clients with information, data, advice and solutions, as well as gain their trust and respect with all levels of staff and management. Excellent listening, verbal, written and telephone etiquette business communication skills, with the ability to communicate outstanding/follow up or technical issues over the phone, in person and via email; with the ability to read, write, speak and understand English well. Demonstrated sales and business development skills with the ability to identify customer needs and cross-sell the Bank's products and services with confidence - preferred. Detail oriented with strong organizational, problem-solving, data review, processing, time management skills, and a strong focus on accuracy; with the ability to manage multiple assignments, and reporting requests ensuring that priorities are set and commitments and deadlines are met. Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and departments. Ability to work effectively as a team contributor on all assignments. Ability to gain working knowledge and understanding of principles, procedures, requirements, regulations, and policies related to assigned area, as well as the Bank's policies, procedures, products, and services. Demonstrated ability to quickly focus on key issues and make decisions under pressure of time constraints. Flexible with and accepting of change in a fast paced environment. Unquestionable integrity in handling sensitive and confidential information required. General use and understanding of MS Office products (Word, Excel, Outlook); knowledge of telephony hardware/software and contact center specific applications - preferred, with the ability to learn and adapt to new technologies quickly. Understanding and working knowledge of the Bank's core processing/operating system and experience using Cisco telecommunication systems - preferred. Working Environment/Conditions: Climate controlled office environment. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent employee and customer contacts and interruptions during the day. Work requires regular attendance, punctuality and adherence to agreed-upon schedule(s) with willingness to work a flexible and/or rotating schedule, Saturday's and/or extended hours, as needed. Physical Demands/Effort: Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day while communicating with customers by phone. Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion. Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials. Occasional lifting 15 - 20 lbs. (e.g., files, boxes, equipment) At Heritage Bank, we work hard, but we also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy! As part of our team you'll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually and eight hours of paid sick leave per month , while also enjoying 11 paid holidays each calendar year, and an annual float day. Heritage Bank is an Equal Opportunity Employer Salary Range Disclaimer The base salary range represents Heritage Bank's current salary range for the position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank's total compensation package for full time and part time employees. Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and/or bonuses. Street:450 SW Bayshore Drive City:Oak Harbor ZipCode:98277 mon
We are seeking Medicare Sales Representatives for our client's Facilitated Enrollment Department. The Medicare Sales Representative provides greater access to health insurance, by providing education and assistance to Medicare individuals. The Medicare Sales Representative is involved with health education through the distribution of health education materials and arranging for health screenings. In addition, the Medicare Sales Representative provides Facilitated Enrollment, helps facilitate the continuance of health insurance, and offers assistance with recertification. Scope of Role & Responsibilities: Identify prospective enrollees and determine eligibility for participation in our client's Medicare product. Understand and apply all policies and procedures pertaining to: Disclosures and provisions of the Medicare product. Enrollment and disenrollment. Conduct home visits and personalized appointments as needed to complete the enrollment process. Market our client's Medicare line of business on-site at hospitals, senior centers, assisted living facilities, community events, and other sites as designated. Understand the covered benefits, non-covered benefits, exclusions, and exemptions. Educate enrollees on all aspects of the Plan, as well as answering questions regarding the Plan's features and benefits. Keep informed and adhere to current information pertaining to marketing activity guidelines set forth by various regulatory agencies-this includes providing enrollees with all corresponding materials and documentation. Complete applications and field reports such as Presumptive Eligibility reports, and personnel forms (time sheets, expense reports, etc.) in a timely and accurate manner. Work closely with Outreach Representatives, Customer Service Representatives, Eligibility Representatives, and other company personnel to resolve member concerns regarding complaints and potential enrollments or disenrollments. Establish and maintain a positive working relationship with facility and site staff, community and provider organizations, as well as City and State regulatory agencies. Assist members in accessing health care, transportation needs, and other services or issues as they occur and pertain to members. Conduct and participate in telemarketing/outreach efforts as required. Develop a presence in the local community to help generate enrollments. Make presentations to large groups of seniors. Complete Annual Medicare Training. Required Education, Training & Professional Experience: Must have a High School Diploma or equivalency; College Degree or coursework preferred 2-3 years of Sales/Customer Relations experience required Public speaking experience Medicare Sales experience preferred Bilingual and multilingual a plus Licensure and/or Certification Required: Must possess a valid NYS Life, Accident and Health License at the time of employment. License must remain valid at all times during employment with no lapse in coverage. Must maintain all required continuing education requirements and renew license in advance of its expiration. Valid NYS Driver's License is a plus Professional Competencies: Integrity and Trust Customer Focus Functional/Technical skills Must be self-confident, an independent thinker, and maintain a professional presentation of self Must demonstrate flexibility and willingness to learn Excellent organizational, written, presentation, and communication skills Excellent problem-solving skills Highly motivated and goal directed Must be able to work in a multi-ethnic, multi-cultural environment Must be sensitive to chronic conditions and disabilities Please note that the salary range and/or hourly rate range of $33.00 to $38.00 is a good-faith determination of potential base compensation offered to applicants at the time of this job advertisement and may be subject to modification in the future. When determining a team member's base salary and/or hourly rate, various factors may be taken into account as applicable (such as location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity). For consideration to this and/or other roles suitable for your background, please submit your most up-to-date resume to join our talent pool. At ATRIA Consulting, LLC, we are a woman-owned business that is fully committed to promoting, cultivating, and maintaining a culture of diversity, equity, and inclusion. We pledge to continue the fight against racism and any other form of bias. We embrace and celebrate our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make us all unique. We are the collective sum of individual differences, life experiences, knowledge, innovation, self-expression, inventiveness, and talent. We encourage everyone to apply!
12/04/2025
Full time
We are seeking Medicare Sales Representatives for our client's Facilitated Enrollment Department. The Medicare Sales Representative provides greater access to health insurance, by providing education and assistance to Medicare individuals. The Medicare Sales Representative is involved with health education through the distribution of health education materials and arranging for health screenings. In addition, the Medicare Sales Representative provides Facilitated Enrollment, helps facilitate the continuance of health insurance, and offers assistance with recertification. Scope of Role & Responsibilities: Identify prospective enrollees and determine eligibility for participation in our client's Medicare product. Understand and apply all policies and procedures pertaining to: Disclosures and provisions of the Medicare product. Enrollment and disenrollment. Conduct home visits and personalized appointments as needed to complete the enrollment process. Market our client's Medicare line of business on-site at hospitals, senior centers, assisted living facilities, community events, and other sites as designated. Understand the covered benefits, non-covered benefits, exclusions, and exemptions. Educate enrollees on all aspects of the Plan, as well as answering questions regarding the Plan's features and benefits. Keep informed and adhere to current information pertaining to marketing activity guidelines set forth by various regulatory agencies-this includes providing enrollees with all corresponding materials and documentation. Complete applications and field reports such as Presumptive Eligibility reports, and personnel forms (time sheets, expense reports, etc.) in a timely and accurate manner. Work closely with Outreach Representatives, Customer Service Representatives, Eligibility Representatives, and other company personnel to resolve member concerns regarding complaints and potential enrollments or disenrollments. Establish and maintain a positive working relationship with facility and site staff, community and provider organizations, as well as City and State regulatory agencies. Assist members in accessing health care, transportation needs, and other services or issues as they occur and pertain to members. Conduct and participate in telemarketing/outreach efforts as required. Develop a presence in the local community to help generate enrollments. Make presentations to large groups of seniors. Complete Annual Medicare Training. Required Education, Training & Professional Experience: Must have a High School Diploma or equivalency; College Degree or coursework preferred 2-3 years of Sales/Customer Relations experience required Public speaking experience Medicare Sales experience preferred Bilingual and multilingual a plus Licensure and/or Certification Required: Must possess a valid NYS Life, Accident and Health License at the time of employment. License must remain valid at all times during employment with no lapse in coverage. Must maintain all required continuing education requirements and renew license in advance of its expiration. Valid NYS Driver's License is a plus Professional Competencies: Integrity and Trust Customer Focus Functional/Technical skills Must be self-confident, an independent thinker, and maintain a professional presentation of self Must demonstrate flexibility and willingness to learn Excellent organizational, written, presentation, and communication skills Excellent problem-solving skills Highly motivated and goal directed Must be able to work in a multi-ethnic, multi-cultural environment Must be sensitive to chronic conditions and disabilities Please note that the salary range and/or hourly rate range of $33.00 to $38.00 is a good-faith determination of potential base compensation offered to applicants at the time of this job advertisement and may be subject to modification in the future. When determining a team member's base salary and/or hourly rate, various factors may be taken into account as applicable (such as location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity). For consideration to this and/or other roles suitable for your background, please submit your most up-to-date resume to join our talent pool. At ATRIA Consulting, LLC, we are a woman-owned business that is fully committed to promoting, cultivating, and maintaining a culture of diversity, equity, and inclusion. We pledge to continue the fight against racism and any other form of bias. We embrace and celebrate our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make us all unique. We are the collective sum of individual differences, life experiences, knowledge, innovation, self-expression, inventiveness, and talent. We encourage everyone to apply!
Senior Service Representative Job Summary: Talent Software Services is in search of a Senior Service Representative for a contract position in Naperville, IL. The opportunity will be six months with a strong chance for a long-term extension. Position Summary: Join our team in Naperville, IL, a vibrant city known for its excellent quality of life, top-rated schools, and a rich cultural scene. This role offers an exciting opportunity to work fully onsite, allowing you to engage directly with our dynamic team and immerse yourself in the local community. Primary Responsibilities/Accountabilities: Process and fulfil trade finance transactions, ensuring timely, accurate, and efficient completion. Perform account reconciliation, including Accounts Receivable, as per policy and procedure. Execute wire payments and monitor auto-renewal reports and expiry date extensions for Standby Letters of Credit. Update customer fees information and document reports for management reporting. Resolve discrepancies and exceptions, often involving non-routine situations requiring further analysis. Investigate and resolve complex issues, providing recommendations to senior team members. Enable productive relationships within the line of business and other functions through responsiveness and support. Provide advice to internal business partners and peers to support process completion within established procedures. Contribute to the continuous improvement of business processes and participate in project planning, testing, and implementation. Provide on-the-job assistance and training to others, as requested. Qualifications: Proficient in Excel, Word, Macros, and other standard desktop applications used by the business unit. Financial Accounting background - preferably 2 years. Detail-oriented. University degree or college diploma. Preferred: Strong analytical and problem-solving skills. Strong investigation and prioritization skills. Strong organizational and customer service skills. Good change leadership, coaching, and training skills. Strong written and oral communication skills. Ability to multi-task in a fast-paced environment. Bilingual - French & English. Knowledge of letters of credit. If this job is a match for your background, we would be honoured to receive your application! Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities, including contract, contract to hire, and permanent placement. Let's talk!
12/04/2025
Full time
Senior Service Representative Job Summary: Talent Software Services is in search of a Senior Service Representative for a contract position in Naperville, IL. The opportunity will be six months with a strong chance for a long-term extension. Position Summary: Join our team in Naperville, IL, a vibrant city known for its excellent quality of life, top-rated schools, and a rich cultural scene. This role offers an exciting opportunity to work fully onsite, allowing you to engage directly with our dynamic team and immerse yourself in the local community. Primary Responsibilities/Accountabilities: Process and fulfil trade finance transactions, ensuring timely, accurate, and efficient completion. Perform account reconciliation, including Accounts Receivable, as per policy and procedure. Execute wire payments and monitor auto-renewal reports and expiry date extensions for Standby Letters of Credit. Update customer fees information and document reports for management reporting. Resolve discrepancies and exceptions, often involving non-routine situations requiring further analysis. Investigate and resolve complex issues, providing recommendations to senior team members. Enable productive relationships within the line of business and other functions through responsiveness and support. Provide advice to internal business partners and peers to support process completion within established procedures. Contribute to the continuous improvement of business processes and participate in project planning, testing, and implementation. Provide on-the-job assistance and training to others, as requested. Qualifications: Proficient in Excel, Word, Macros, and other standard desktop applications used by the business unit. Financial Accounting background - preferably 2 years. Detail-oriented. University degree or college diploma. Preferred: Strong analytical and problem-solving skills. Strong investigation and prioritization skills. Strong organizational and customer service skills. Good change leadership, coaching, and training skills. Strong written and oral communication skills. Ability to multi-task in a fast-paced environment. Bilingual - French & English. Knowledge of letters of credit. If this job is a match for your background, we would be honoured to receive your application! Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities, including contract, contract to hire, and permanent placement. Let's talk!
